Bright Horizons at Commerce Metro Center

When staff are supervising children, they shall always ensure their care, protection, and guidance.

“n 8/4/2026, Staff #2 observed Staff #1 push Child #1’s (three-years old) face into the child’s basket of clothing. Staff #2 called Staff #3 over to observe the incident, but neither staff intervened to protect the child.”

Rule 8VAC20-780-340-A.

Behavioral guidance shall be constructive in nature, age and stage appropriate, and shall be intended to redirect children to appropriate behavior and resolve conflicts.

“On 8/4/2026, Staff #1 roughly handled Child #1 (three-years old) when the child was trying to take a toy with them to the playground. Staff #1 pushed Child #1’s face into the child’s basket of clothing after the child removed their own shoes and pants to change into pants with pockets. This behavior guidance is neither constructive in nature nor age and stage appropriate.”

Rule 8VAC20-780-400-B.

The following actions or threats thereof are forbidden: physical punishment, striking a child, roughly handling or shaking a child, restricting movement through binding or tying, forcing a child to assume an uncomfortable position, or exercise as punishment.

“On 8/4/2026, Staff #1 roughly handled Child #1 (three-years old) when preparing the children to go outside. Staff #1 then pushed Child #1’s face into the child’s basket of clothing after Child #1 removed their own shoes and pants to change their pants.”

Rule 8VAC20-780-410-1.

8VAC20-780-140-B

“When obtaining documentation of physical examinations that occurred prior to attendance, the physical exam shall be within the required time period. For children ages seven months through 18 months the physical shall have occurred within three months prior to attendance. The physical obtained for Child #5 was completed 9 months prior to the first date of attendance. Child #5 was 16 months old at enrollment.”

Rule 8VAC20-780-140-B.

8VAC20-780-40-G

“Child Day Centers are required to meet proof of child identity and age requirements stated in ? 22.1-289.049 of the Code of Virginia which requires regulated child day programs to obtain proof of identity and age within seven business days upon a child’s enrollment. Proof of identity was not viewed for Child #2, who has been in care for two months.”

Rule 8VAC20-780-40-G.

8VAC20-780-60-A

“Each center shall maintain and keep at the center a separate record for each child enrolled that contains all of the required information. The record for Child #5, enrolled for more than one year, did not contain the name, address, and phone number for 1 of 2 designated people to call in an emergency if a parent cannot be reached;”

Rule 8VAC20-780-60-A.

8VAC20-780-70

“Centers are required to maintain a separate record for each staff person which contains all required information. The record for Staff #3, a lead teacher who has been working at the center for over 10 months, did not contain documentation to demonstrate that the individual possesses the education, certification, and experience required by the job position.”

Rule 8VAC20-780-70.

Centers shall include opportunities for outdoor activity for toddlers and preschoolers, weather and air quality allowing, for at least one hour per day if the center operates more than five hours per day.

Rule 8VAC20-780-380-A-1. From a complaint.

8VAC20-780-270-A

“The center shall ensure that areas and equipment of the center, inside and outside, are maintained in a clean, safe and operable condition. There were areas of chipped paint in the Preschool 2, KPrep, and Movement Matters rooms, accessible to children. Loose wooden planks were observed along the fence and at the base of the light fixture on the playground. The planks could be moved in a way that created a potential pinching or entrapment hazard.”

Rule 8VAC20-780-270-A.

8VAC20-780-420-E-3

“Staff shall request at least annually parent confirmation that the required information in the child’s record is up to date. Up-to-date information is required to be requested from the parent for each child’s record at least annually. The information in the record of child #1 had not been updated in over 16 months which is overdue by four months.”

Rule 8VAC20-780-420-E-3.

8VAC20-780-550-E

“Centers are required to practice shelter in place procedures a minimum of twice per year. The center did not practice shelter in place procedures in 2024.”

Rule 8VAC20-780-550-E.

22.1-289.035-B-3

“The center must request a search of the central registry prior to the employee’s first day of employment. The central registry search request for Staff #1 was requested 2 weeks after Staff #1’s first day of employment.”

Rule 22.1-289.035-B-3.

22.1-289.035-B-4

“The center is required to obtain background checks from any state in which the individual has resided in the preceding five years. Staff #4, employed for more than 9 months, did not have documentation of requesting a central registry check from the state Staff #4 identified as a state in which they resided in the past 5 years.”

Rule 22.1-289.035-B-4.

8VAC20-780-150-B

“Immunization records are required to be signed and dated by a physician, his designee, or an official of the local health department. The immunization record for child #3 and child #4 was not signed and dated.”

Rule 8VAC20-780-150-B.

8VAC20-780-240-E

“Staff are required to complete orientation training in first aid and cardiopulmonary resuscitation (CPR), as appropriate to the age of the children in care within 30 days of the first day of employment. The training for Staff #1 was completed two weeks past the required date for completion.”

Rule 8VAC20-780-240-E.

8VAC20-780-340-D

“Each grouping of children shall have at least one staff regularly present who meets lead teacher qualifications. Staff #1, who did not meet lead teacher qualifications, was alone with a group of preschool children and was the only assigned staff member in the classroom on the day of the inspection.”

Rule 8VAC20-780-340-D.

8VAC20-780-550-D

“The center is required to implement a monthly practice evacuation drill. The center did not practice evacuation drills during the months of August 2024 and September 2024.”

Rule 8VAC20-780-550-D.

8VAC20-780-60-A

“Each center shall maintain and keep at the center a separate record for each child enrolled that contains all of the required information. The record for Child #2, enrolled for two months, was missing the home address of each parent who has custody.”

Rule 8VAC20-780-60-A.

Based on observation, equipment of the center, inside, was not maintained in a safe condition.

“Evidence: 1. Peeling paint was observed in the two’s-1 classroom on the wall below the window, accessible to children.”

Rule 8VAC20-780-270-A.

Based on record review, the child day center did not ensure Infants, who cannot turn themselves over and are awake, shall be placed on their stomachs a total of 30 minutes each day to facilitate upper body strength and to address misshapen head concerns.

“Evidence: 1. Documentation in the record for Child #1 indicated “tummy time” occurred at 11:16am on 3/27/24; however a time frame during which tummy time occurred was not documented. The center was unable to provide documentation showing a minimum of 30 minutes of tummy time daily as required.”

Rule 8VAC20-780-370-5.

Based on record review and staff interview, an orientation training including facility specific topics was not completed for 1 staff member.

“Evidence: 1. Staff #1 began employment at this center at the end of January 2024 . 2. The record for Staff #1 did not contain documentation of an orientation training including facility specific topics. 3. Staff stated an orientation specific to the facility was not completed.”

Rule 8VAC20-780-240-C. From a complaint.

Based on record review, one staff did not complete a sworn statement before employment.

“Evidence: 1. Staff #5 began employment on 7/24/2023. The record for Staff #5 did not contain a sworn statement.”

Rule 8VAC20-770-60-B.

Based on record review, 1 of 5 staff records reviewed did not contain documentation of orientation training.

“Evidence: 1. Staff #4 began employment on 7/5/2023. The record for Staff #4 did not contain documentation of orientation training. 2. Administration reported that staff completed the training but the documentation was misplaced.”

Rule 8VAC20-780-240-I.

Based on record review, 1 of 5 children’s records reviewed did not contain parent confirmation that the required information in the child’s record is up to date annually.

“Evidence: 1. The most recent parent confirmation of up to date information in the record for Child #2 was dated 7/18/2021.”

Rule 8VAC20-780-420-E-3.

Based on observation, medication was not kept in a locked place using a safe locking method that prevents access by children.

“Evidence: 1. Medication was observed inside of a ziplock bag in an unlocked emergency bag located in a classroom.”

Rule 8VAC20-780-510-L.

Based on obervation, the required first aid did not include all minimum requirements.

“Evidence: 1. The first aid kit located upstairs did not contain tweezers and the first aid instruction manual.”

Rule 8VAC20-780-540-C.

Based on record review, evacuation drills were not practiced monthly.

“Evidence: 1. An Evacuation drill was not completed in May 2023.”

Rule 8VAC20-780-550-D.

Based on record review, 4 of 5 staff records reviewed did not contain all required information.

“Evidence: 1. The records for Staff #2 and #4 did not contain the name, address, and telephone number of a person to be notified in an emergency. 2. The records for Staff #3 and #5 did not contain documentation of verification of age.”

Rule 8VAC20-780-70.

Based on record review, orientation training did not include required facility specific topics.

“Evidence: Staff #1 began employment on 2/13/2023. There was no documentation of orientation training addressing the required topics as they pertain to this facility, in the record for Staff #1. Documentation of an orientation training from a previous location was included in the record but doesn’t address the required facility specific components.”

Rule 8VAC20-780-240-C.

Based on observation, areas inside the center were not maintained in a safe condition.

“Evidence: Chipped and peeling paint was observed on the wall of the Infant 1 room.”

Rule 8VAC20-780-270-A.

Based on observation, medication was not kept in a locked place using a safe locking method that prevents access by children.

“Evidence: 1. Medication stored in the preschool room was located in an unlocked emergency bag in the classroom. 2. The lock on the bag in which the medication was stored was broken and inspector was able to gain access to the medication.”

Rule 8VAC20-780-510-L.

8VAC20-780-130-E

“Based on review of three children’s records, the center did not obtain documentation of additional immunizations once every six months for children under the age of two years. Evidence: 1. Child #2 (start 7/06/2021) who is under the age of two years old had an immunization record dated 5/25/2021 and did not have an updated immunization record.”

Rule 8VAC20-780-130-E.

8VAC20-780-160-A

“Based on review of three staff records, the center did not have documentation of a tuberculosis test or screening had been completed within the last 30 calendar days of the date of employment. Evidence: 1. Staff #1 (hire date 6/20/2022) had a tuberculosis screening or test dated 6/30/2022.”

Rule 8VAC20-780-160-A.

8VAC20-780-240-I

“Based on record review and interview, the center did not have documentation of orientation training that included all requirements. Evidence: 1. Staff #1 (start date 6/20/2022) had documentation of orientation training on 6/29/2022, but did not include the training delivery method. It was also missing documentation of the date of training for cardiopulmonary resuscitation (CPR) within 30 days of the first date of employment. Staff A stated the CPR training was completed, but did not have documentation for the file.”

Rule 8VAC20-780-240-I.

8VAC20-780-280-B

“Based on observation, hazardous substances such as cleaning materials were not kept in a locked place using a safe locking method that prevents access by children. Evidence: 1. In the K-Prep classroom, a cleaning product was inside an unlocked cabinet above the sink the bathroom.”

Rule 8VAC20-780-280-B.

8VAC20-780-50-A

“Based on observation, staff and children’s records were not treated confidentially. Evidence: 1. The supplemental page from the 6/13/2022 inspection was posted on the parent bulletin board and is considered confidential.”

Rule 8VAC20-780-50-A.

8VAC20-780-520-C

“Based on observation, the center did not follow all requirements when diaper ointment or cream is used. Evidence: 1. Five diaper ointments or creams were located in the Toddler bathroom children use and were accessible to children in a low shelf bin.”

Rule 8VAC20-780-520-C.

Based on observation, areas and equipment of the center, inside, were not maintained in a safe and operable condition.

“Evidence: There were several areas of peeling paint on the walls in 3 out of 4 classrooms. 1. Peeling paint was located in the Infant 1 classroom near floor by the blue rocking chair. 2. Peeling paint was located in Two’s 1 classroom under two windows. 3. Peeling paint was located in Preschool 1 on the wall near window & dramatic play set.”

Rule 8VAC20-780-270-A.

Based on observation, hazardous substances such as cleaning materials, was not kept in a locked place using a safe locking method that prevents access by children.

“Evidence: 1. In the Infant 1 classroom, a bleach spray bottle was located on a high shelf above the changing table, but was not locked. 2. In the Two’s 1 classroom, a bleach spray bottle was located on a high shelf above the changing table, but was not locked.”

Rule 8VAC20-780-280-B.

Based on observation, food brought from home was not clearly dated.

“Evidence: In K-Prep classroom, a child had food items from home located in a classroom cubby, but the food containers were not dated.”

Rule 8VAC20-780-560-G.