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Kenmore electric stoves and ovens

1,611 reports to CPSC, the latest made Oct 13, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 5, 2026.

  • 1,611reports to CPSC
  • Oct 13, 2026the latest report was made
  • Apr 12, 2011the earliest
  • 1,482with the company’s comments
Brand
Kenmore
Makers
Sears Holdings Management Corporation, ELECTROLUX/WHITE CONSOLIDATED and WHIRLPOOL CORPORATION, and 1 otherMakers, importers or sellers, as the reports name them
Product
Electric stoves and ovensNot countertop ovensCPSC’s product type: Electric Ranges or Ovens (Excl Counter-top Ovens) (code 278), in Kitchen: Appliances
Other ways the reports write the brand (67)

“Kenmore Elite”, “Kenmore Electric Range”, “Kenmore elite”, “Kenmore Elite Electric Range”, “Kenmore electric range”, “Kenmore Smoothtop”, “Kenmore (Sears)”, “Kennmore”, “kenmore elite”, “KENMORE ELITE”, “Kenmmore”, “Kenmore/Frigidaire”, “Kenmore/Sears”, “Kennore”, “GE Kenmore Electric Range”, “KENMORE ELECTRIC RANGE”, “Kemore”, “Kemore Elite”, “Ken more”, “Kenmore (Fridgidare?)”, “Kenmore - Professional Cooktop”, “Kenmore - Sears Roebuck and Co.”, “Kenmore / Sears”, “Kenmore 30” Self Clean Slide-In Electric Range w/Deluxe Coil”, “Kenmore 790.92903010”, “Kenmore 790.9601”, “Kenmore 790.96614401”, “Kenmore 790.99113301”, “Kenmore Black 30 in Freestanding Electric Range”, “Kenmore Electric Range 790.97423901”, “Kenmore Electric Range Drop-In model”, “Kenmore Electric Range Model 790”, “Kenmore Electric range”, “Kenmore Electric smoothtop range”, “Kenmore Elite (Sears)”, “Kenmore Elite 30 inch glass top electric range”, “Kenmore Elite 48353 Electric Wall Oven—More Room to Bake”, “Kenmore Elite Range”, “Kenmore Elite Range/oven”, “Kenmore Elite Slide-in Range”, “Kenmore Elite Smoothtop Range”, “Kenmore Elite Stove”, “Kenmore Elite slide-in range, electric”, “Kenmore Frigidaire”, “Kenmore Profile”, “Kenmore Range”, “Kenmore Sears”, “Kenmore Self-Cleaning Electric Range”, “Kenmore Smooth Top Electric Range.”, “Kenmore Super Capacity Ultra Bake Electric over”, “Kenmore Ultra Bake Self Cleaning Super Capacity Electric Ran”, “Kenmore Wall Oven Combination”, “Kenmore electric range model 790.9021”, “Kenmore electric smooth top range”, “Kenmore from Sears”, “Kenmore model #665.95012102”, “Kenmore model 790 95884301”, “Kenmore self cleaning range”, “Kenmore ultra bake, self cleaning, super capacity”, “Kenmorre Elite”, “Kenomore”, “kenmore (frigidaire) elite oven”, “kenmore 79094102702”, “kenmore Elite”, “kenmore range”, “kenmore range and oven” and “kenmore stove”

By month

11 reports from November 2025 to October 2026; the most in July 2026, 2. 1,600 earlier reports, since April 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20261
July 20262
June 20261
April 20261
March 20261
February 20262
December 20252
November 20251
October 20252
September 20251
August 20252
July 20251
May 20252
March 20251
February 20251
January 20251
December 20241
November 20241
October 20241
September 20242
August 20245
July 20243
June 20246
May 20244
April 20241
February 20242
January 20241
December 20232
October 20231
September 20232
May 20231
April 20231
March 20231
December 20221
November 20224
October 20222
May 20221
March 20221
February 20221
January 20221
November 20213
October 20211
September 20212
June 20211
May 20212
April 20211
February 20213
January 20212
December 20202
November 20205
October 20202
September 20203
August 20201
July 20201
May 20203
April 20201
March 20203
February 20205
December 20192
November 20192
October 20194
September 20191
August 20194
June 20193
April 20192
March 20191
February 20191
January 20192
December 20183
November 20183
October 20186
September 20183
August 20181
July 20189
June 20184
May 20186
April 20184
March 20182
February 20184
January 20189
December 20176
November 201711
October 20177
September 20172
August 20175
July 20177
June 20175
May 201714
April 20179
March 20179
February 201715
January 201714
December 20168
November 201612
October 20168
September 20166
August 201611
July 20169
June 20169
May 201612
April 201610
March 201611
February 201613
January 201616
December 201518
November 201515
October 201516
September 201512
August 201512
July 201511
June 201514
May 20157
April 20157
March 201511
February 20156
January 201518
December 201420
November 201414
October 201415
September 20147
August 201416
July 201423
June 201415
May 201420
April 201418
March 201420
February 201420
January 201418
December 201318
November 201329
October 201324
September 201319
August 201319
July 201331
June 201318
May 201323
April 201323
March 201319
February 201331
January 201339
December 201228
November 201225
October 201229
September 201231
August 201217
July 201230
June 201218
May 201216
April 201222
March 201230
February 201236
January 201238
December 201133
November 201124
October 201128
September 201134
August 201123
July 201134
June 201129
May 201123
April 20113

How badly anyone was hurt

  • Hospital admission 3 CPSC: Injury, Hospital Admission
  • Emergency room 5 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 3 CPSC: Injury, Seen by Medical Professional
  • First aid 59 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 75 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 16 CPSC: Injury, Level of care not known
  • No one hurt 1,360 CPSC: Incident, No Injury
  • No incident, no one hurt 11 CPSC: No Incident, No Injury
  • Not said 79 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.

  1. No one hurt

    Made Nov 17, 2013, sent to the company Nov 25, 2013, published by CPSC Dec 10, 2013

    The product, in the report: White 30 inch free-standing electric range

    After using the oven for a few hours, the oven beeped and displayed an E2 F3 error. The broiler immediately came on and would not turn off using “cancel” or “off”. Turned off the power at the breaker. After about two hours turned on the breaker. The broiler immediately came on again, so turned off the breaker again. This same thing happened about a year after we originally purchased the oven. We had to replace the control board at that time.

    Model
    665.95012100
    Serial number
    RL1912382
    Bought from
    Sears
    Bought
    Apr 1, 2003, about then
    Where
    Saint Louis, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 54, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Nov 15, 2013, sent to the company Dec 9, 2013, published by CPSC Dec 23, 2013

    The product, in the report: electric range

    (11/15/2013) The consumer stated that his wife turned the front right burner on. The stove was making growling noises. His wife turned the stove off. Smoke was coming from the back of the unit and around the glass top. The consumer stated that a blue flame was coming from the vents in the back. The consumer turned the power off at the circuit breaker. The consumer pull the smooth top from the wall and unplugged the unit.

    (11/15/2013) The consumer stated that he called Sears. He was advised to call Kenmore. He called Kenmore and was advised that his product was not a part of the recall.

    Model
    790.94342700
    Serial number
    VF72965328
    Bought from
    Sears, Virginia
    Bought
    Jul 7, 2007
    Where
    Virginia Beach, Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore Smoothtop, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Nov 13, 2013, sent to the company Dec 19, 2013, published by CPSC Jan 6, 2014

    The product, in the report: electric cooktop range

    The consumer stated that the left rear burner on his electric cook top range turned on by itself without the “on/off” touched pad being turn on. The consumer stated that he was out of the house and when he came home he found that the range was showing a message “HE” which indicates that there was a hot element. The consumer stated that the LED light that indicates that the range was turn on was actually “off” at that moment.

    The consumer stated that he turned off the circuit breaker and it took approximately 5 minutes for the burner to cool down.

    The consumer stated that no one was injured and there were no damages to his home structure.

    The consumer stated that he contacted the manufacturer and they sent a technician on Nov 6. The technician concluded that there was an assembly issue with the wires that was causing the burner to turn on by itself. The consumer stated that he contacted the manufacturer and they are replacing parts on the range. The consumer stated that the repair was being done under warranty.

    Model
    790.44279000
    UPC
    Unknown
    Serial number
    NF31620894
    Bought from
    Sears, Michigan
    Bought
    Apr 13, 2013
    Where
    Fremont, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Nov 11, 2013, sent to the company Nov 19, 2013, published by CPSC Dec 4, 2013

    The product, in the report: Kenmore Elite Electric Range. White. Made in Canada

    My Kenmore Elite 790.46702603 electric range would not turn off. I pressed the off button, and everything turned off except the oven. The temperature became very hot and could not be turned off. Luckily I noticed quickly before my oven caught on fire. I turned the breaker off and the heat subsided. I have been looking online to see if others have had this problem. It turns out many people have had this problem and many ovens have been recalled with similar numbers to my model. However, my model is not part of the recall despite having the same issues. Now I am afraid to use the oven, and I have the breaker turned off.

    Model
    790.46702603
    Serial number
    NF73729350
    Bought from
    Sears
    Bought
    Sep 1, 2008, about then
    Where
    Sewell, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Nov 9, 2013, sent to the company Nov 19, 2013, published by CPSC Dec 4, 2013

    The product, in the report: Kenmore SENS-A-CLEAN Self-Cleaning Electric Range Model 665.95822 Serial No. RK2811651

    On 1/12/13 my wife put some cookies to bake. I came inside and noticed smoke coming from the oven and open the oven door to find that the cookies were about to flash into a fire. I quickly took the cookies out with the kitchen smoke detectors now going off and noticed the oven was on the broil function and I could not change function. So I unplugged the oven and noticed that the entire frame was very hot. The next day I plugged back in and verified all functions were off. A few minutes later the broil function then automatically came on and the only way to turn off was to again unplug oven. I then went online and noticed literally hundreds of complaints a the following link: http://www.complaintsboard.com/complaints/kenmore-oven-c14186.html

    However, a majority of them are for Kenmore Model 790 and mine is a 665. Then I went to this website and noticed that from 4/01/11 there were 19 similar incidents (broiler malfunction) which caused some to catch fire and caused at least 1 reported injury. I then removed the oven from the house understanding that if Sears deems these safety incidents as serious then a recall would be issued in due time. So I decided to store the oven in my garage in case it could be used for the purpose of investigation. Since that Jan-2013 there have been 3 additional reports on Model 665 with mine being the 4th. How long until Sears takes action?

    Model
    665.95822
    Serial number
    RK2811651
    Where
    Spring, Texas: Home/Apartment/Condominium
    Who was involved
    Age 3, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore Self-Cleaning Electric Range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Nov 9, 2013, sent to the company Nov 19, 2013, published by CPSC Dec 4, 2013

    The product, in the report: Kenmore Electric Range -slightly burned due to controller board fire

    Oven control caught fire-burned circuit board and wiring harness

    Model
    790.92203014
    Serial number
    VF20684766
    Bought from
    Sears, North Carolina
    Bought
    Feb 12, 2012, about then
    Where
    Southport, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Nov 8, 2013, sent to the company Nov 19, 2013, published by CPSC Dec 4, 2013

    The product, in the report: 30” Self Clean Slide-In Electric Range with Deluxe Coil Elements Model #: 46762

    While cooking garlic toast for about 5-10 minutes on my Sears/Kenmore Range Model #: 46762 the door handle fell off on the left hand side. It has done this before and I tightened it with no problems. This time when I tried to open the oven door on the right side the entire glass front just exploded. I called Sears, then Kenmore and they will do nothing because the warranty expired. I bought it Jan. 2011.

    Model
    Model #: 46762
    Serial number
    NFO4526226 or NFO4626226
    Bought from
    Sears online
    Bought
    Jan 2, 2011
    Where
    Delray Beach, Florida: Home/Apartment/Condominium
    Who was involved
    Age 61, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore 30” Self Clean Slide-In Electric Range w/Deluxe Coil, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Nov 7, 2013, sent to the company Nov 15, 2013, published by CPSC Dec 2, 2013

    The product, in the report: This is a Kenmore Elite free standing glass cook top stove/oven.

    On November 6th, 2013 my Kenmore Elite oven’s outer glass suddenly shattered. The oven was used about 2 1/2 hours previously at 350 degrees and was slightly warm when the event took place. The door nor oven was bumped nothing was dropped onto the door, it was not slammed. Nobody was in the kitchen when this happened, we just suddenly heard a loud crashing sound like a cabinet full of glasses fell and broke.

    Model
    790.99129401
    Serial number
    VF45055925
    Bought from
    Sears
    Bought
    Nov 1, 2008, about then
    Where
    New Port Richey, Florida: Home/Apartment/Condominium
    Who was involved
    Age 42, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Nov 5, 2013, sent to the company Nov 14, 2013, published by CPSC Nov 29, 2013

    The product, in the report: Kenmore smooth top electric oven cream colored. model 66595024101; serial RP2714284

    Two and a half years ago, our Kenmore oven (model 66595024101; serial RP2714284) was in use as I was baking some brownie. Once they were done, I turned the oven off as usual and went about my business. Later, I came back to the kitchen and the oven was on, element glowing orange. I thought I just forgot to turn it off, so hit the cancel button again. Nothing happened. I ended up having to flip the circuit. A Sears tech came out and found the problem on the circuit board of the oven. It was fixed and had been working fine until yesterday. I checked my baking banana bread and decided it needed a couple of more minutes. When I opened the door a couple of minutes later, smoke came pouring out as the tops were black...this time the upper element was orange and the oven wouldn’t turn off. Again, I had to got to the circuit to cut the power, so it would turn off. I feel this is extremely hazardous and needs to be investigated!!!

    Model
    66595024101
    Serial number
    RP2714284
    Bought from
    Sears
    Bought
    Sep 1, 2013, about then
    Where
    Eden Prairie, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 41, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  10. Not said

    Made Nov 5, 2013, sent to the company Nov 13, 2013, published by CPSC Nov 27, 2013

    The product, in the report: Slide in range

    Front left burner would not turn off. Indicator light for “burner on/off” was displaying that all burners were “off”. Cut power at breaker and burner came back on after restoring power. Unit is now turned off at the breaker.

    Model
    790.96112409
    Serial number
    VF70740732
    Bought from
    Sears
    Bought
    Mar 1, 2006, about then
    Where
    Glassboro, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kennmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  11. No one hurt

    Made Nov 5, 2013, sent to the company Nov 14, 2013, published by CPSC Nov 29, 2013

    The product, in the report: Kenmore Electric Range. White. Flat top. Model#790.94354700. Serial #VF80430063

    Pot of soup was on the Kenmore range. It started boiling so I turned down the heat to low, then pushed the simmer button. After that there was a HUGE bang and flash, and the entire stove went dead. It blew the circuit breaker for the stove. After doing some research online, I found out that this is a common problem for Kenmore ranges. In looking at the back of the stove, the simmer select on the control board looks fried, as evidenced by the soot behind and over the front of the control board.

    Model
    790.94354700
    Serial number
    VF80430063
    Where
    state college, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 35, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  12. No one hurt

    Made Nov 4, 2013, sent to the company Nov 12, 2013, published by CPSC Nov 26, 2013

    The product, in the report: Stainless Steel Kenmore Electric Range Oven. Model # 790.94193310

    Cooking potatoes at 350 degrees. Heard a popping sound from oven. The glass door shattered into thousands of pieces.

    Model
    790.94193310
    Serial number
    VF34158447
    Bought from
    Sears, Oklahoma
    Bought
    Oct 14, 2013
    Where
    Enid, Oklahoma: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  13. No one hurt

    Made Nov 3, 2013, sent to the company Nov 12, 2013, published by CPSC Nov 26, 2013

    The product, in the report: Kenmore Electric Range

    We have the Kenmore burner for about 5 years now. Both the front burners continue to stay on, even when the burners are turned off at the knob. We had to cut the electricity at the breaker. This is an obvious fire hazard.

    I see several people have complained about the same issue. I called Sears and they came saying I had to pay $200+ for a technician to come and take a look at it. Isn’t it obvious by now what the problem is? Why should I have to pay to get an answer from the technician.....just tell me whether I should get a new electric range instead of running around the bush.

    Model
    790.96009601
    Serial number
    VF70135830
    Bought from
    Sears, Virginia
    Where
    Christiansburg, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 38, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Nov 2, 2013, sent to the company Nov 12, 2013, published by CPSC Nov 26, 2013

    The product, in the report: Kenmore Select Clean Self-Cleaning Electric Range

    On November 1, 2013,

    I was using the Kenmore Electric Range to bake some fries, like I usually do. Only this time, the oven over heated out of no where and had a F 10 code on the display screen. I cleared/cancelled it out and opened the oven.

    The broiler was on? I did not press Broil, I pressed baked!! So for hours the top element stayed lit and hot. I called Sears, but no one would come until Tuesday. So I called around to other local repairs. I even called the Realtor since I am renting this unit and she has not returned my message.

    So, I went to the circuit breaker to turn it off. Waited 30+ seconds, then switched it back on. (I thought would reset the range, I was wrong). The broiler [top element] began to heat again. This time, went back to the circuit breaker to turn it off completely. Now I am waiting for somebody to call me back.

    Model
    665.95802
    Bought from
    Sears
    Where
    Kapolei, Hawaii: Home/Apartment/Condominium
    Who was involved
    Age 22, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Oct 31, 2013, sent to the company Nov 20, 2013, published by CPSC Dec 5, 2013

    The product, in the report: Electric Range

    Caller stated that he has been experiencing similar problems of Release # 09-333 with his electric range for the past 6 months. The front left burner comes on by itself and he is unable to power it off from the control panel. The circuit breaker has to be used to switch the power off.

    Hazard: Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers.

    (10/31/13) The manufacturer was contacted and he was not able to speak with someone he was placed on hold then the call got disconnected.

    Model
    790.96119408
    Serial number
    VF164----8 (illegible)
    Bought from
    installed in home
    Where
    Fairfax Station, Virginia: Unspecified
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Oct 30, 2013, sent to the company Nov 7, 2013, published by CPSC Nov 22, 2013

    The product, in the report: Kenmore electric range model# 79097423901 serial #VF00475456

    Kenmore electric range model# 79097423901 serial #VF00475456 Front door glass shattered into thousands of pieces. Wife was cooking a pizza, at about 350 degrees, using convection heating. Created hazardous condition to clean up kitchen floor about a 10x6 foot area There were no previous signs the anything was wrong. No injuries no one was in kitchen at the time I talked to Local Sears salesman who claimed to never had heard of such a problem. Internet is full of the same kind of stories. there should be a recall! Ordered new glass from Sears cost: $55.74 + $4.03 tax +$29.95 shipping Total $89.72

    Model
    Kenmore electric range model# 79097423901
    Serial number
    VF00475456
    Bought from
    Sears
    Bought
    Oct 1, 2010, about then
    Where
    Mililani, Hawaii: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Oct 29, 2013, sent to the company Nov 25, 2013, published by CPSC Dec 10, 2013

    The product, in the report: Electric Range

    The consumer stated that she baked for about 30 minutes on 350F. The consumer turned off the oven and walked away.

    The consumer came back in the kitchen 3 hours later and noticed the heat coming from the oven. When the consumer opened the door, the oven was still hot enough to burn someone. The consumer pressed the off button again even though the oven was off.

    The consumer cut the circuit breaker off. The consumer has not used the unit after the incident. The consumer spoke to the manf and they informed her that her unit was not included in the recall. The consumer spoke to a repair shop. They informed her that they would oder and replace the “clock” for $275.

    Model
    790.97429901
    Serial number
    F02449936
    Bought from
    Sears, Iowa
    Bought
    Jul 20, 2010, about then
    Where
    Creston, Iowa: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  18. No one hurt

    Made Oct 28, 2013, sent to the company Nov 5, 2013, published by CPSC Nov 20, 2013

    The product, in the report: Kenmore smoothtop range

    I bought this stove in 2008 from sears it is a Kenmore smoothtop range, not even having it a year the front burner when on low became red like it was on the high setting. now all the burners are doing the same and they are hard to even turn off you have to keep messing with the knobs. I was on the recall for this stove, mine and many others are not on the list, this stove is very dangerous and so are many others. people who have called and complained are getting no satisfaction from sears. please look into this for me and everyone who has this product before a fire occurs and burns a house down or kills someone!!!!!!

    Model
    79096021406
    UPC
    ?
    Serial number
    vf73050185
    Bought from
    sears
    Bought
    Aug 28, 2007, about then
    Where
    blairsville, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  19. Hurt, no treatment

    Made Oct 28, 2013, sent to the company Nov 5, 2013, published by CPSC Nov 20, 2013

    The product, in the report: Slide-in smooth top electric range

    Kenmore Electric Range model # 790.4678, outer glass door exploded outward while preheating oven.

    Model
    790.4678
    Serial number
    NF01730044
    Bought from
    Sears
    Bought
    Jul 21, 2010, about then
    Where
    Hastings, Nebraska: Home/Apartment/Condominium
    Who was involved
    Age 72, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  20. Not said

    Made Oct 26, 2013, sent to the company Nov 4, 2013, published by CPSC Nov 19, 2013

    The product, in the report: Kenmore Elite Electric Range

    Oven rack fell when cookie sheet was placed on it. cookie sheet tipped. No injury; just removed rack and repositioned it. It fell again. rack will not hold anything over five pounds without falling. I have repositioned and moved racks multiple times; same problem.

    Model
    790.410801
    Serial number
    NF 94422281
    Bought from
    Great Indoors
    Bought
    Oct 29, 2009
    Where
    Sun City, Arizona: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  21. No one hurt

    Made Oct 23, 2013, sent to the company Dec 5, 2013, published by CPSC Dec 19, 2013

    The product, in the report: electric range 5 burners with oven

    The consumer stated that she had used the oven approximately 1 hour before the incident at a 200 degree temperature. She stated that she heard a loud noise, turned around and the glass oven door had exploded. The consumer stated that the oven door had an inner and outer glass on the door and the outer glass shattered. She stated that the glass door exploded outwards. The consumer stated that the glass reached approximately 4-5 feet away.

    No one was injured and there were no damages to her home structure.

    The consumer stated that she contacted the manufacturer and they informed her that her model was not included on the recall.

    The consumer stated that she believes that this product should be investigated due to the laceration hazard that it poses to consumers.

    Model
    790.97423901
    UPC
    Unknown
    Serial number
    VF00350554
    Bought from
    Sears, Connecticut
    Bought
    Sep 1, 2010, about then
    Where
    Ashford, Connecticut: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Oct 22, 2013, sent to the company Oct 29, 2013, published by CPSC Nov 13, 2013

    The product, in the report: It is a Kenmore Elite electric range, the color is black. Model number 790.96593601. Serial number is VF71436365.

    We were using the range and tried to turn off the unit. It had turned up to high and would not turn off. After repeated attempts it would still not turn off. The only way to stop unit was to flip breaker and then unplug.

    Model
    790.96593601
    Serial number
    VF71436365
    Where
    Ashland, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  23. First aid

    Made Oct 14, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

    The product, in the report: Kenmore range 790.96429407

    Kenmore Electric range 790.96429407

    The first time it happened I went to open the stove door, the handle fell off, and the glass shattered, when I called Kenmore they responded that there has been no recall on my range, and this was the first that they’ve heard of the problem, but their are plenty of similar incedents all over the internet. It appears that the just used screws that are to short to full engage the door. This happened again today as it has many times since the first time. The oven was set at 425 degrees. I burned my hand during the accident. One day somebody is going to get seriously hurt, and then maybe somebody will care enough to fix the issue.

    Sincerely [REDACTED]

    Model
    790.96429407
    Serial number
    vf53832305
    Where
    reno, Nevada: Home/Apartment/Condominium
    Who was involved
    Age 43, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  24. No one hurt

    Made Oct 14, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

    The product, in the report: Kenmore Model # 790.92202011. Serial # VF02853141. Digital Ceramic top Range and oven combo. White

    Baking food in the oven and flames came out between the rangetop and the control panel. Turned off oven and turned the breaker off.

    Model
    Kenmore Model # 790.92202011
    Serial number
    VF02853141
    Bought from
    Sears, Washington
    Bought
    Dec 8, 2012, about then
    Where
    Kelso, United States: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Oct 11, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

    The product, in the report: Kenmore 790 Electric Range

    I heated up the oven to 350 degrees. I’ve opened the door, placed the dish inside. Upon closing the door I heard extremely loud noise with shattered glass falling down all over the floor and my feet. I couldn’t believe it. The front outer glass window on the oven had exploded; shattered glass was everywhere. I didn’t slam the door, I didn’t kick it, I simply closed it like with any other time.

    I’ve spend another 2 hours (approx) cleaning the glass from the inside of the door (tiny glass pieces just kept coming out on the floor as I was cleaning (so frustrating). I worried about my 3 year old daughter picking up one of those pieces (putting it in her mouth or something in that regard, reffering to “danger”.

    As I logged on to my computer, I’ve learned that this has happened numerous times to consumers around United States. Kenmore Model 790 (Electric Range) has even made the news due this issue Please see here: http://www.wpri.com/news/local/glass-oven-doors-suddenly-shattering

    There are numerous compaints regarding the same issue and the same model here as well (6 pages of negative consumer reviews):

    http://www.selectsmart.com/DISCUSS/read.php?34,601635,page=1

    My oven was purchased in 2009. Throughout my entire life, I’ve had other ovens, and I never heard about front glass just shattering. This is obviously a manufactures defect (based on the number of reported identical issues, news report; glass was installed improperly, stress being placed on the glass while heat expands it).

    I called Sears, but the representative was not too helpful. I was quoted $75 (65$) could be waived for Sears technician to come look at it. Why would I even pay them $10 for someone to tell me that in fact the glass on the door needs to be replaced.

    I’m very dissapoined because I’m anticipating another $150 some for labor and $50 for glass.

    I’m very dissapointed with Sears and Kenmore brand that they are selling product like that, and won’t cover this expense. I would understand warranty costs when a heating element goes out, or knob wears out, but not the outer body of the range.

    My case number with Sears is: [REDACTED]

    Model
    790.97453804
    Serial number
    VF94566751
    Bought from
    Sears, Virginia
    Bought
    Oct 10, 2009, about then
    Where
    Virginia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Oct 11, 2013, sent to the company Nov 14, 2013, published by CPSC Nov 29, 2013

    The product, in the report: Smoothtop electric range with 5 burners with oven

    The consumer stated that she was using the right front burner of her smooth top electric range and the burner would not turn off. The consumer stated that she was using the burner and she turned it off by pushing the off button, but approximately 30-45 minutes later she noticed that the burner had never turned off. The consumer stated that the control panel showed that it was off, but the burner was still hot and red.

    The consumer stated that she pressed the off button several times and it would not turn the burner off. She stated that she had to turn off the circuit breaker. The consumer stated that after having the circuit breaker off for approximately an hour she turned it back on and the burner immediately came back on by itself.

    No one was injured.

    The consumer stated that the manufacturer informed her that her model was not included on the recall.

    The consumer stated that her range was posing the same hazards listed on release # 09-333.

    Model
    790.99129405
    UPC
    Unknown
    Serial number
    VF53136874
    Bought from
    Sears, New York
    Bought
    Apr 15, 2005, about then
    Where
    Vernon, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Oct 11, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

    The product, in the report: 30” Electric Range, double oven

    Noticed over the past many months that the oven racks appeared to be loosening without the oven cavity of our Kenmore Elite electric range. Eventually, the racks would fall to the oven floor when dishes and pans were put on them to cook. This became very dangerous as when I went to check the food cooking, the rack would fall down onto the next rack...or the oven floor, spilling the pan inside. This became very dangerous as the food was very hot. I called Sears who sent a technician in yesterday to check out this problem and they did state that this was a defect in the oven wall. I believe that this is a very dangerous situation. Upon looking online, I did find other accounts of identical issues on the same model of this exact range. I believe that this defect can cause an accident causing a person to be burned and this should be fixed. I did not get burned but came very close.

    Model
    79098023801
    Serial number
    NF94735092
    Bought from
    Sears, Florida
    Bought
    Nov 28, 2012
    Where
    Osprey, Florida: Home/Apartment/Condominium
    Who was involved
    Age 55, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite Electric Range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Oct 11, 2013, sent to the company Nov 22, 2013, published by CPSC Dec 9, 2013

    The product, in the report: Ceramic Top Electric Range

    The consumer stated that the burners turn up to the highest heat level on her electric range. The consumer stated that sometimes the burners do not turn off when the knobs are turned to off position. The consumer has to unplug the unit.

    The consumer stated that this happens to at least 3 of the burners. The consumer stated that the burners turn bright red.

    The consumer spoke to the manf who informed her that there was no recall on her unit. The consumer was informed that she would have to pay for the repair.

    This model is not included in recall #09-333.

    The consumer stated that the problems started occurring about a year after purchase.

    Model
    790.96020406
    Serial number
    VF74367058
    Bought from
    Sears, Massachusetts
    Bought
    Nov 16, 2007
    Where
    Dighton, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Oct 11, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

    The product, in the report: Kenmore Electric Range model 790.9611

    We own a Kenmore Electric range 790.9611, every single time we tried to use the oven it would cause a lot of smoke & be extremely hot. Also, the cook top sometimes wouldnt cool off. We called Sears several times & they wanted to charge for the visit. Now that we moved & rented our condo. We decided to use the auto clean for the FIRST so the oven would be clean for our tenants. The inside glass shattered!!! Now they want to buy a $250 warranty to fix it. Really? I paid over $1,000 for the range. We called several numbers & no one to help us. I will never buy a kenmore appliance again

    Model
    790.9611
    Bought from
    Sears, Connecticut
    Where
    Bridgeport, Connecticut: Home/Apartment/Condominium
    Who was involved
    Age 31, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Oct 7, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

    The product, in the report: Kenmore Ultra Bake Self-Cleaning Super Capacity electric range with smooth top cooking surface

    Kenmore Ultra Bake Self-Cleaning Super Capacity electric range spontaneously switches from bake to broil and will not shut off with the oven controls. This has happened twice. Both times we needed to turn off the power at the circuit breaker. The first time this happened, in November 2012, I thought I had mistakenly turned on the broiler element instead of the baking element, and when we reopened the circuit the broiler element did not turn back on. Because of a family situation I have not been home often so the oven has not been used as often as it normally would be, so it was nearly a year before the second episode. This time the food caught fire, shortly after the oven flashed a F3 error code. When we tried reopening the circuit the following afternoon, the broiler unit again came on spontaneously without touching a single control button.

    Web searches found plenty of similar incidents, but no recall information for this specific range. After calling three separate 800 numbers to determine if this range is included in any recalls, I finally scheduled a service appointment with Sears. This range frankly scares the [REDACTED] out of me, especially after reading about burners also spontaneously turning on, and is a real fire threat. It should be on the recall list.

    Model 665.92004102 SN RP2017312

    Model
    665.92004102
    Serial number
    RP2017312
    Bought from
    Sears, Michigan
    Where
    Galesburg, Michigan: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Oct 7, 2013, sent to the company Dec 5, 2013, published by CPSC Dec 19, 2013

    The product, in the report: Electric Range

    The Consumer reported that his electric range/oven was placed on 375 degrees and he placed some cookies in it. Approximately 10 mins later he noticed that they were turning brown really quickly, he looked inside and noticed that the broiler came on spontaneously by itself. The top heating element were extremely red and the control panel displayed an error code. He was unable to power off the oven he had to switch it off from the circuit breaker.

    The incident caused the contents to charred. (10/7/13) He contacted the retailer and he was informed that the model was not part of a recall. He was advised that a service technician could be sent out at his expense. He feels that he experienced similar problem of Release#09-333 Hazard: Depending on the model, the surface heating elements can 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers.

    He is concerned that this range is a fire hazard and should be recalled. The range is not involved in a recall.

    Model
    665.95022101
    Serial number
    RM1819040
    Bought from
    Sears, Michigan
    Bought
    Oct 4, 2003, about then
    Where
    Bay City, Michigan: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Oct 7, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

    The product, in the report: Kenmore Electric Glasstop range/oven

    I was baking cornbread in my 425 degree oven. When it was done, I opened the door to take the cornbread out and the door completely shattered breaking off one of the handles. Glass exploded on top of my counter near the food.

    Model
    790.46781900
    Serial number
    NF02341076
    Bought from
    Sears, Louisiana
    Bought
    Jun 10, 2010
    Where
    BATON ROUGE, Louisiana: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Oct 4, 2013, sent to the company Nov 22, 2013, published by CPSC Dec 9, 2013

    The product, in the report: Electric Range

    The caller stated whenever she uses the electric range and attempts to power it off the unit stays on, after several attempts and the control panel does not respond, the circuit breaker is used to switch it off. This incident started occurring 3 days ago. The circuit breaker was switched on and the range powered on, so it remains switched off from the breaker.

    Caller seems to be experiencing similar problem of release 09-333. Hazard: Depending on the model, the surface heating elements can: (2) fail to turn off after being switched off;

    The manufacturer was not contacted as yet.

    The model is not part of the recall.

    Model
    790.95663200
    Bought from
    installed in home
    Where
    Bend, Oregon: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Oct 4, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

    The product, in the report: Kenmore electric range model # 790.92202014 serial # VF-12230869

    Kenmore stove Model # 790.92202014 serial number VF-12230869

    Stove, all by itself, the oven turned oven turned until it burned the computer unit. House filled with smoke. Error code displayed was F10.

    Sears installed a new computer unit.

    About 3-4 months later the unit did the same thing. Oven turned on and kept heating until the computer unit burned up.

    Sears refused to acknowledge any problem.

    Model
    790.92202014
    Serial number
    VF-12230869
    Bought from
    Sears, Pennsylvania
    Bought
    Jun 15, 2010, about then
    Where
    Bellefonte, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Oct 4, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

    The product, in the report: Kenmore Range (Glass top)

    No one was home and the oven was not being used, however, the oven element came on spontaneously. There was no light on the panel indicating the oven was on, therefore, no way to turn it off. The oven temp was over 500 degrees. The only way to turn off the oven was to flip the breaker off. This renders the oven and stove useless. It is extremely dangerous. Especially if no one was home at the time.

    Model
    790.95301100
    Serial number
    FR13227681
    Bought from
    Sears
    Bought
    Oct 6, 2004, about then
    Where
    Pittsburg, Texas: Home/Apartment/Condominium
    Who was involved
    Age 38, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made Oct 3, 2013, sent to the company Nov 18, 2013, published by CPSC Dec 3, 2013

    The product, in the report: Electric Range

    The consumer stated that she has experienced similar problems of Release # 09-333 three times within this year with her electric range. She is not sure of the dates. Hazard: Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers.

    10/3/13 The manufacturer was contacted and she was informed that her model was not affected by the recall. She was advised that a service technician would be sent out 10/4 to assess and repair the problem at her expense.

    The caller is concerned that this range should be included in the recall.

    The range model number is not involved in the recall.

    Model
    790.99124405
    Serial number
    VF51815514
    Bought from
    Sears, Florida
    Where
    Fleming Island, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  37. Hurt, no treatment

    Made Oct 2, 2013, sent to the company Dec 24, 2013, published by CPSC Jan 9, 2014

    The product, in the report: electric range 4 burners with oven

    The consumer stated that the left front burner on her electric range which has a “simmer select button” has a defect. The consumer stated that she had experienced problems with that left front burner turning on by it. The consumer stated that since she was aware that the burner would turn on and change the temperature on its own she decided to use the simmer select option of the burner.

    The consumer stated that she had the burner knob on the “off” position and then she pushed the “simmer select button”. She stated that as soon as she pushed the “simmer select button” she saw a flash of blue light from the front of the range right below the knobs. The consumer stated that she immediately received an electric shock on both of her hands up to her elbows.

    The consumer stated that she immediately turned the range completely off.

    The consumer stated that she continued to use the range, but does not use the front left burner.

    The consumer stated that she received electric shocks in both hands. The consumer stated that she did not need any first aid or medical assistance.

    The consumer stated that she contacted the manufacturer they informed her that it was not included on a recall. She stated that the representative referred her to CPSC.

    Model
    790.9422240A
    UPC
    Unknown
    Serial number
    VF65123949
    Bought from
    Sears, Missouri
    Bought
    Jan 1, 2006, about then
    Where
    Maysville, Missouri: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  38. No one hurt

    Made Oct 2, 2013, sent to the company Nov 18, 2013, published by CPSC Dec 3, 2013

    The product, in the report: electric range smoothtop 4 burners and oven

    The consumer stated that was using the oven of her smooth top electric range for approximately 30 minutes before the display of her control board was showing an error message. The consumer stated that she was using the oven at a 350 degrees temperature. The consumer stated that she tried to push the “off button” to turn the oven off and when she did the display of the control panel returned the “clock” display.

    She stated that since she pushed the “off button” she thought the broiler of the oven had turn off, but instead it continued to increase. The consumer stated that in fear of a fire she decided to turn off the circuit breaker. The consumer stated that it took approximately 1 ½ hour for the oven to cool down.

    The consumer stated that she thought by turning off the circuit breaker all night it would reset the range. She stated that today she decided to turn the circuit breaker back on and without turning the range on the broiler of the oven started to become hot. The consumer stated that she immediately turned off the circuit breaker.

    The consumer stated that no one was injured and there were no damages to her home structure.

    The consumer stated that she believed that this product poses the same hazards listed on release # 09-333.

    The consumer stated that she contacted the manufacturer and they informed her that her model was not included on the recall.

    The consumer stated that she believes that this product should be investigated for the burning and fire hazard that it poses to consumers.

    Model
    665.95024101
    UPC
    Unknown
    Serial number
    RP2714233
    Bought from
    Sears, West Virginia
    Bought
    Jun 1, 2003
    Where
    Pineville, West Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Sep 30, 2013, sent to the company Nov 18, 2013, published by CPSC Dec 3, 2013

    The product, in the report: electric build-in double oven

    The consumer stated that he noticed that handle of his build-in oven that’s bolted onto the glass door felt loose and he decided to try to tighten it. The consumer stated that he opened the door to the oven and simply touched the screws of the handle and the glass door immediately exploded.

    The consumer stated that there was glass all over his kitchen and reached as far as 10 feet away.

    The consumer stated that the outer glass of the door exploded outwards.

    The consumer stated that he was not injured since the door was facing the floor. He stated that there were no damages for his home structure.

    The consumer stated that he contacted the retailer and they informed him that his oven no longer was under warranty. The representative informed him that they could only provide a rebate for the glass door since it was out of warranty.

    The consumer stated that he believes that this product should be investigated due to the laceration hazard that it poses to consumers.

    Model
    790.4139400
    UPC
    Unknown
    Serial number
    NF53321375
    Bought from
    Sears, Indiana
    Bought
    Oct 1, 2005, about then
    Where
    Highland, Indiana: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Sep 25, 2013, sent to the company Nov 14, 2013, published by CPSC Nov 29, 2013

    The product, in the report: smoothtop electric range

    The consumer stated that she was using her smooth top electric range and burner were heating to a different temperature than selected. The consumer stated that she was using the back left burner, when she turned tried to decrease the heat the burner was actually increasing and burning the food. The consumer stated that she decided to turn off the burner and approximately 3 seconds later the burner turned on by itself. The consumer stated that she decided to turn off the circuit breaker and hasn’t used the range since. The consumer stated that it was the first time that she had experienced the incident.

    No one was injured. No damages to her home structure.

    The consumer stated that she will be contacting the manufacturer to file a report. She stated that she contacted the retailer and they informed her that her model was not included on the recall.

    She stated that she started to search online and found that her range pose the same hazards listed on release# 09-333.

    The consumer stated that she believes that this product should be investigated due to the fire and burn hazard that it poses to consumers.

    Model
    790.99113301
    UPC
    Unknown
    Serial number
    VF41325792
    Bought from
    Sears, Puerto Rico
    Bought
    Jan 1, 2005, about then
    Where
    Gurabo, Puerto Rico: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  41. Not said

    Made Sep 22, 2013, sent to the company Sep 30, 2013, published by CPSC Oct 30, 2013

    The product, in the report: Electric range

    Kenmore electric range Part # 8274197 Rev A Sears #95014 102 Serial No RN0232928 Purchased Feb 2003 The oven would not turn off. It continued to heat, and got extremely hot. We tripped the breaker to reset The oven continued to heat We again tripped the breaker and unplugged the range Due to the age of the appliance we opted to replace it

    Model
    Sears
    UPC
    NA
    Serial number
    RN0232928
    Bought from
    Sears
    Bought
    Feb 5, 2013, about then
    Where
    Milan, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Sears, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  42. Not said

    Made Sep 21, 2013, sent to the company Sep 30, 2013, published by CPSC Oct 30, 2013

    The product, in the report: Kenmore Select Clean Self-Cleaning Electric Range

    Pressed bake, desired temp and start to preheat oven. When oven reached 425, I put food in and set the timer. Not long after I received error code E2 F3 - I pressed the off button to clear it and noticed a strong burning smell. I looked in the oven and the broiler was on - I did not turn the broiler on. I tried to turn the broiler off and it would not turn off. I took the food out - tried pressing the broiler start button and then off button but nothing was working. I finally pressed bake button a few times and the broiler turned off and bake option took over.

    Model
    Model No. 665.95802000
    Serial number
    RK1316857
    Bought from
    Sears, Maryland
    Bought
    Jul 1, 2000, about then
    Where
    Laurel, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  43. Hurt, care not known

    Made Sep 20, 2013, sent to the company Nov 20, 2013, published by CPSC Dec 5, 2013

    The product, in the report: Drop in Electric Range

    The consumer says the stove top gets extremely hot to the touch. This has happened since he purchased the unit. The consumer says that a technician for the retailer/manufacturer came to his home and said their is nothing they can do and it is of poor design. The consumer says that his friend burned his hand from simply placing it on the cook top.

    UPDATE FROM CONSUMER: Consumer had a burn causing redness and pain. No blister.

    Model
    790.45582905
    Bought from
    Sears
    Bought
    Aug 20, 2013, about then
    Where
    Unspecified: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    My Friend / Neighbor / Co-worker
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, Level of care not known
  44. No one hurt

    Made Sep 20, 2013, sent to the company Oct 31, 2013, published by CPSC Nov 15, 2013

    The product, in the report: Electric Range

    The consumer stated that he was cooking on the range. The consumer turned the front-left burner on high to boil a pot of water. After 5 minutes, there was an explosion noise and fire.

    The consumer stated that the stated that the fire was bright white. The consumer stated that the flames were about 1-2ft high.

    The consumer turned off the burner. The consumer saw that there was a hole in the bottom of the pan. The consumer stated that the burner had exploded. The metal coil was exposed. The damage to the burner is about 1 inch.

    The consumer stated that previously (few weeks ago), the rear-left burner made a popping noise with small fire. The consumer turned off the stove and examined the burner. The consumer stated that there was a small hole in that burner as well. The consumer stated that the control knob for the rear-left burner does not work anymore

    The consumer stated that the incident with the front-left burner was much severe compared to the incident with the rear-left burner.

    There are no recall on this unit.

    Model
    911.93601002
    Serial number
    1G2194970
    Bought from
    Sears, Hawaii
    Bought
    Sep 1, 2003, about then
    Where
    Honolulu, Hawaii: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made Sep 19, 2013, sent to the company Nov 1, 2013, published by CPSC Nov 18, 2013

    The product, in the report: Electric range

    The unit came installed in the house that the consumer purchased in 12/12.

    The consumer stated that she was using the oven. The consumer was standing 1.5 ft from the oven and heard a pop. When the consumer looked at the oven, one side of the handle has dislodged.

    The consumer bent down to see why the handle popped off. The consumer stated that the whole glass shattered and exploded everywhere.

    The consumer was using the oven on 400F for about 25 minutes before this incident occurred.

    The consumer contacted the manf to report the incident and they asked her to report it with CPSC.

    There are no recalls on this unit.

    Model
    790.46769900
    Serial number
    Unknown
    Bought from
    Sears, North Carolina
    Bought
    Jun 18, 2010
    Where
    Oxford, North Carolina: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made Sep 18, 2013, sent to the company Nov 1, 2013, published by CPSC Nov 18, 2013

    The product, in the report: smooth top electric range

    09/09/2013) The consumer stated that his wife turned on the dial to the burner. She had food cooking on the stove on the right front burner. She had the burner on low heat and it suddenly flared to high. The consumer stated that she tried to turn it off but it would not go off. She finally got the dial to turn off.

    (09/17/2013) The consumer stated that the same thing happened with the left burner.

    The consumer stated that this is a safety issue.

    Model
    790.96002604
    Serial number
    VP9350360
    Bought from
    Sears, Washington
    Bought
    Nov 2, 2009, about then
    Where
    Port Orchard, Washington: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Sep 18, 2013, sent to the company Sep 30, 2013, published by CPSC Oct 30, 2013

    The product, in the report: smooth top electric range four burners

    09/18/2013) The consumer stated that she called Sears and was advised By [REDACTED] that there was no recall on her range. The consumer stated that she was also advised to call CPSC.

    (09/18/2013) The consumer stated that the oven had been on for about twenty-five minutes. The consumer stated that she had baked brownies. The consumer stated that she took the brownies out of the oven and set them on top of the stove to cool.

    The consumer stated that she turned the oven off and went to the den. The consumer stated that about five minutes later she detected an electrical smell. She went to the kitchen to make sure that the oven was off. The consumer stated that the indicator showed that the oven was off. The consumer stated that she opened the oven door and saw that the broiler was on.

    The consumer stated that she had to cut the breaker off to disconnect the stove.

    The consumer stated that about thirty minutes later, the stove was still too hot to touch.

    Model
    665.92002
    Serial number
    unknown
    Bought from
    Sears, North Carolina
    Bought
    Nov 2, 2002, about then
    Where
    Winston-Salem, North Carolina: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  48. Not said

    Made Sep 16, 2013, sent to the company Sep 24, 2013, published by CPSC Oct 24, 2013

    The product, in the report: Kenmore Elite Range. Model # 790.96593601

    I bought a smooth top electric range from Sears. The right front burner will not go off. We have to go to our breaker box to turn the entire stove off. I’m afraid to use my range. There are many complaints about this, but so far, as I know of, there hasn’t been a recall. To be, this could be deadly.

    Model
    790.96593601
    Serial number
    VF646114490
    Bought from
    Sears, South Carolina
    Bought
    Sep 16, 2011, about then
    Where
    Taylors, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  49. No one hurt

    Made Sep 15, 2013, sent to the company Sep 23, 2013, published by CPSC Oct 23, 2013

    The product, in the report: Smooth top electric range

    I have a Kenmore Elite electric range. I went to turn off the burner after using it and it would not turn off. I had to flip the breaker to turn it off. After letting it cool down for an hour. I flipped the breaker back on and the burner automaticlly turned back on to high. I believe that if the relay board fails, it should fail in the off position not the on position.

    Model
    790.96593601
    Serial number
    VF64955231
    Bought from
    Sears, Colorado
    Bought
    Dec 29, 2006, about then
    Where
    Parker, Colorado: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Sep 11, 2013, sent to the company Oct 29, 2013, published by CPSC Nov 13, 2013

    The product, in the report: Smoothtop Electric Range

    The consumer says that she was setting the oven temperature and heard a popping sound and flames came out of the control panel. She says the flames extinguished themselves and the red “lock out” button came on. There was a strange smell in the room an hour after the incident. The consumer contacted Sears who is sending out a repair man.

    Model
    790.96614406
    Bought
    Aug 30, 2005
    Where
    San Antonio, Texas: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Sep 10, 2013, sent to the company Nov 7, 2013, published by CPSC Nov 22, 2013

    The product, in the report: Elite; Smooth-top Electric Range

    Right Side: The consumer stated that the inner right burner quit working. The consumer stated that the light would go on but it would not heat up. The consumer stated that the inner ring does not heat up but the 2 outer rings heat up (on the right side).

    Left Side: The consumer stated that if she turns on the left back burner with the bridge, the front burner lights up and gets hot. Otherwise, the front left burner turned on alone will either 1) turn on 2) fail to turn on at all or 3) heat up a lot even on low setting

    The consumer stated that she spoke to the manf regarding the problem. The manf rep confirmed that her model was included in a recall but the technician would make the final call on the problem and if it’s included in the recall. Manf sent out a technician. The tech came in today (9/10/13) and informed the consumer that her model is not included in the recall.

    The consumer stated that she started noticing problems with her range when her five year warranty expired.

    Model not included in recall #09-333 but the consumer is having similar hazards.

    Model
    790.9912340B
    Serial number
    VF62633061
    Bought from
    Sears, New Jersey
    Bought
    Oct 1, 2006, about then
    Where
    Williamstown, New Jersey: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made Sep 9, 2013, sent to the company Nov 7, 2013, published by CPSC Nov 22, 2013

    The product, in the report: electric range with 4 burners/ with oven

    The consumer stated that she was using the oven of her electric range on pre-heat at 350 degrees. The consumer stated that approximately 15 minutes later she increased the temperature to 365 degrees and the oven caught on fire. The consumer stated that she saw a flame being emitted on the left side of the heating element at the bottom of the oven. The consumer stated that she turned off the oven and the oven continued to emit white smoke. She stated that she opened the oven door and noticed that the heating element had broken in half.

    The consumer stated that no one was injured.

    The consumer stated that the oven was no longer usable.

    The consumer stated that she contacted that manufacturer and they referred her to CPSC.

    The consumer stated that she believes this product should be investigated due to the fire hazard that it poses to consumers.

    Model
    790.94038701
    UPC
    Unknown
    Serial number
    VF85158795
    Bought from
    Sears, Tennessee
    Bought
    Jan 3, 2009
    Where
    Jackson, Tennessee: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made Sep 9, 2013, sent to the company Oct 30, 2013, published by CPSC Nov 14, 2013

    The product, in the report: electric range with oven

    The consumer stated that she was using her oven at 350 degrees for approximately 15 minutes and the oven glass door exploded. The consumer stated that the outside glass exploded outwards and it the glass went as far as 3 feet way from the oven. The consumer stated that there was glass shattered all over kitchen floor.

    The consumer stated that no one was injured and that there were no damages to her home structure.

    The consumer stated that this was the second incident that she experienced. She stated that the first range she had the glass door exploded and the manufacture exchanged the range for the one that she currently owns.

    The consumer stated that she contacted the manufacturer and they informed her that it was out of warranty. The consumer stated that the firm will be sending a technician on 09/13/2013 to service the range.

    The consumer stated that she believes that this product should be investigated due to the laceration hazard that it poses to consumers.

    Consumer would like to add that 10 seconds before the glass door of the oven exploded my 5 year old grandaughter and myself were looking through the door checking on the ginger snap cookies she had just made.

    The glass door did not shatter in place. The consumer trust the distinction is understood. The consumer’s understanding of safety glass is that it shatters IN PLACE. Not across the room leaving large shards hanging out of the door.

    In the consumer’s opinion all the excuses the companies put forth as to how or why this happens are just that EXCUSES. Has anyone in your organization actually taken a glass oven window and tested it to make sure it meets your standards?

    Model
    790.92803010
    UPC
    Unknown
    Serial number
    VF03447765
    Bought from
    Sears, Virginia
    Bought
    Jan 1, 2011, about then
    Where
    Reston, Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  54. Not said

    Made Sep 4, 2013, sent to the company Sep 12, 2013, published by CPSC Sep 26, 2013

    The product, in the report: Kenmore 790.9260. Electric range.

    after setting my Kenmore 790.9260 electric range at 375 to preheat and placed an aluminum pan in , I went upstairs with my 2 children, ages 2 and 4. I returned to the kitchen 10 minutes later to continue preparing dinner and noted a large amount of Glass on the kitchen floor in front of the oven door. I then realized that the exterior glass panel of the oven door had shattered. Minimal pieces were remaining in the door frame. The radius of the glass was at least 5 feet from the oven. Very concerned and very thankful that my children were not in the kitchen at that time.

    Model
    790.9260
    Bought from
    Sears
    Bought
    Feb 1, 2011, about then
    Where
    Quincy, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    Reports CPSC links to it
    20130911-3AF32-2147452113
    How badly, in CPSC’s words
    Unspecified
  55. Not said

    Made Sep 4, 2013, sent to the company Sep 12, 2013, published by CPSC Sep 26, 2013

    The product, in the report: Kenmore electric range and oven

    We have a Kenmore stove that was installed about 2 1/2 years ago that had the glass explode in the oven door. The oven door exploded without anything hitting it, causing glass to be scattered in the kitchen. I have never seen a oven door s glass break in this manner.

    Model
    790-46782901
    Serial number
    NF03524589
    Bought from
    home depot
    Bought
    Jan 11, 2011
    Where
    Berry creek, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  56. No one hurt

    Made Sep 3, 2013, sent to the company Sep 11, 2013, published by CPSC Sep 25, 2013

    The product, in the report: Kenmore Elite Electric Range Model Number 790.4661

    The range was being used to heat food in a pot. After heating, the range was turned to LO but the food continued to simmer as though it were cooking at a higher heat so the range was turned off. Later, smoke was seen and the range had turned on spontaneously at a high heat. The range could not be turned off and the circuit had to turned off to turn off the heat.

    This is the second time this has happened. It was repaired for the same thing on 6/22/11.

    Model
    790.4661
    Serial number
    NF55022082
    Bought from
    Sears, Hawaii
    Where
    Honolulu, Hawaii: Home/Apartment/Condominium
    Who was involved
    Age 66, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    Reports CPSC links to it
    20130918-5F00E-1355626
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made Sep 3, 2013, sent to the company Sep 10, 2013, published by CPSC Sep 24, 2013

    The product, in the report: Kenmore electric range

    Sears Kenmore electric range Model 790.92204012 - left front (large single element) burner switch shorting out, spit red-hot sparks onto range top and plume of black smoke.

    Range was installed 25Jan2011, same failure occurred as was repaired under warranty 12Nov2012.

    Appears switch is incapable of safely handling electrical load from burner. This burner is only used maybe 10 times a year, so 2 consecutive failures in about 9-10 months is grossly inadequate performance, and the fact it spits sparks and overheats to the point of emitting a plume of smoke is a definite safety hazard.

    Model
    model 790.92204012
    Serial number
    VF04948399
    Bought from
    Sears & Roebuck
    Bought
    Jan 17, 2011
    Where
    Eagle RIver, Alaska: Home/Apartment/Condominium
    Who was involved
    Age 60, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Aug 29, 2013, sent to the company Sep 9, 2013, published by CPSC Sep 23, 2013

    The product, in the report: Kenmore Ultrabake Stove with oven with flat electric burners

    I set the oven temperature on the top panel of the stove, and was setting the timer for the oven, hit start, and there was a flash, a few popping sounds, brief fire, and strong electrical smell, all coming from the middle to top of the control panel. The fire went out by itself quickly. The stove still works, but the oven doesn’t anymore. Nobody was injured, and there was no damage to the surrounding property.

    Model
    665-92142300
    Serial number
    RP4211762
    Bought from
    Sears
    Bought
    Feb 12, 2000, about then
    Where
    Lake Stevens, Washington: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore (Fridgidare?), made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Aug 28, 2013, sent to the company Sep 20, 2013, published by CPSC Oct 22, 2013

    The product, in the report: Smoothtop Electric Range

    The consumer says that the range was purchased in 2007 and immediately after installation, it displayed error codes. She says the front control panel was replaced in February 2007. The tech mentioned the back panel should also be replaced yet it was not done. Three to four months later, the error codes started to re-appear.

    The consumer says that the oven turned on by itself and smoke started to emit from the unit. The oven nor the stove had been in use at the time the oven turned on spontaneously. She contacted the retailer who told her the unit is no longer under warranty and offered no further assistance. caller is experiencing the same hazard listed in recall (Release # 09-333). The consumer’s model is not listed in the recall.

    Model
    790.46603501
    Serial number
    NF63001233
    Bought from
    Sears
    Bought
    Aug 15, 2007, about then
    Where
    Gautier, Mississippi: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Aug 28, 2013, sent to the company Sep 6, 2013, published by CPSC Sep 20, 2013

    The product, in the report: Kenmore glasstop electric range model # 790.96112409

    Front left burner on Kenmore glasstop electric range (model # 790.96112409) doesn’t shut off when control was shut off. Areas around the burner including the edges of the stove get warm when the burner is being used. I didn’t know I had a problem until now because I seldom used that burner.

    Model
    790.96112409
    Serial number
    VF71659483
    Bought from
    Sears, Massachusetts
    Bought
    Nov 24, 2007
    Where
    Great Barrington, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Aug 21, 2013, sent to the company Aug 29, 2013, published by CPSC Sep 13, 2013

    The product, in the report: Kenmore Electric Range, White

    I set my oven to bake/350 and in a few minutes, heard it beep to indicate it had reached temperature. A few minutes after that, I heard it beep 3 times in a row, which I had never heard before, and “E2F3” was displayed on the screen. I also could smell a weird metallic smell. I looked the code up on the internet and found that others that had seen the code found out that their broilers were on for no reason. I went back to check my oven, sure enough, the broiler was on and I had not turned it on. I hit “off” on the control panel but the broiler would not turn off. I had to flip the breaker to get it to turn off. I kept it off until a repairman came out a few days later. When I flipped the breaker, the broiler came on again even though no buttons had been pushed on the control panel. The only way to get it to turn off was to unplug it. The repairman found that the range only has 1 relay (he says most have 2) and that it was stuck. I would need to replace the control board to fix the situation, which, I opted not to do as I’m sure a new one is just as unsafe. I also called Sears at 1-800-549-4505 to file a report as they have asked in their responses to similar reports on this website. If I had not looked on the internet to learn that my broiler might be on, I would never have checked it as the display indicated all items were “off”!!!

    Model
    66595022101
    Serial number
    RL5217029
    Where
    Valparaiso, Indiana: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Aug 20, 2013, sent to the company Aug 28, 2013, published by CPSC Sep 12, 2013

    The product, in the report: Kenmore range with glass cooktop, black in color, touchpad controls, self cleaning

    Kenmore Elite range with a glass cooktop. The center element on the 3 element burner comes on by itself. There is no pattern to the event hence it is upredicable. Locking out the cooktop does not prevent it from happening.

    Model
    790.9912
    Where
    Lakewood, Washington: Home/Apartment/Condominium
    Who was involved
    Age 62, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Aug 19, 2013, sent to the company Aug 27, 2013, published by CPSC Sep 11, 2013

    The product, in the report: SELECT CLEAN Self-Cleaning Electric Range Model 665.95802

    I used the boiler for ten minutes, and pressed “OFF” to turn it off when I was done cooking. However, the heating element could not be turned off and continued to heat. I had not realized that for while until the element became unusually hot. Even the stove top was dangerously hot. We had to unplug the range to stop that. Since then, every time I plug in the unit, the element heats up and there is no way to turn it off. This range is a very dangerous fire hazard.

    Model
    665.95802000
    Serial number
    RK3623690
    Bought from
    Sears, Massachusetts
    Where
    Unspecified: Unspecified
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  64. No one hurt

    Made Aug 19, 2013, sent to the company Aug 27, 2013, published by CPSC Sep 11, 2013

    The product, in the report: 30 inch smooth top white kenmore ultra capacity range

    My Kenmore oven, model # 66595014102 and serial #RN0232931, was in use yesterday afternoon to bake bread. Without any warning, the broiler turned on and caught the bread on fire. I shut the oven off, only to discover a few minutes later that the oven was continuing to get hotter. The broiler continued to heat up and glow red hot. I turned off the breaker. A few minutes later, I truned the breaker back on, and the broiler turned on again!! In order to turn the broiler off, I had to unplug the appliance. My 13 yr old son is home alone through the week when I am at work and makes himself pizza & nuggets in the oven. I can’t imagine what might have happened if this incident had occurred when he was home alone!!!

    Model
    66595014102
    Serial number
    RN0232931
    Bought from
    Sears
    Bought
    Sep 30, 2003, about then
    Where
    Pittsburgh, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 44, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Electric Range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  65. No one hurt

    Made Aug 19, 2013, sent to the company Sep 19, 2013, published by CPSC Oct 21, 2013

    The product, in the report: Elecric Range

    August 18th, 2013 caller and his wife were planning to bake peach muffins and were pre heating their oven. His wife was still in the kitchen when the oven began smoking and sparking. She saw four to six inch flames that were coming from the rear of the range where the plug ins are attached to the range. She went immediately to the breaker room and flipped the breakers off. Callers have not tried to flip the breakers back on and have no desire to take that chance with the range. Oven was in home when they purchased it in 2005.

    There have been no injuries. Caller contacted the manufacturer August 19th, 2013 and was advised to contact CPSC.

    Model
    790.96029401
    Serial number
    VF52521706
    Bought from
    In home when purchased, Georgia
    Bought
    Sep 15, 2005, about then
    Where
    Bainbridge, Georgia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Aug 18, 2013, sent to the company Aug 26, 2013, published by CPSC Sep 10, 2013

    The product, in the report: Kenmore Elite Slide-in electric range, front control. Model # 790-46803-991 Serial # NF9441xxxx, purchased on 5/1/2000.

    Kenmore Elite smooth-top electric stove, slide-in with front control panel.

    Model number: 790-46803-991

    Serial number: NF9441xxxx, purchased on 5/1/2000.

    Stove burners come on sporadically, after having been turned off. This identically matches the symptoms that prompted the recall of Kenmore Elite stoves listed at: http://www.cpsc.gov/en/Recalls/2009/Frigidaire-and-Kenmore-Smoothtop-Electric-Ranges-Recalled-Due-to-Fire-Hazard, originally issued 8/27/2009

    The model number of the stove is not included in the range of recalled model numbers, however the symptoms match the recall report precisely:

    “Hazard: Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers.”

    Online research shows this issue is not restricted to the range of model numbers shown on the recall page, but indicate that the recall should be much broader in scope.

    Model
    790-46803-991
    Serial number
    NF94414047
    Bought from
    sears, North Carolina
    Bought
    May 1, 2000
    Where
    Charlotte, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    My Friend / Neighbor / Co-worker
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Aug 17, 2013, sent to the company Aug 26, 2013, published by CPSC Sep 10, 2013

    The product, in the report: Kenmore Elite electric range

    Kenmore electric oven surface cooking unit suddenly went from low to maximum heat, and would not turn off. Had to go to circuit breaker to turn the unit off, otherwise it could have caused a fire. The affected area was the inner circle of a 3 circle cooking area.

    Model
    790.99122405
    Serial number
    VF52444543
    Bought from
    Sears
    Bought
    Jun 30, 2005, about then
    Where
    Falmouth, Massachusetts: Unspecified
    Who was involved
    Age 68, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Aug 15, 2013, sent to the company Aug 23, 2013, published by CPSC Sep 9, 2013

    The product, in the report: Kenmore Electric Stove. The information I have is from the receipt, 22-96423, KM SC RAD

    I purchased a Kenmore Electric Stove from Sears in August of 2007. On July 30, 2013, at approximately 11:15 p.m., I heard a noise in the kitchen, when I went to check what happened I discovered that the glass on the oven door had shattered and there was glass all over my kitchen floor. I had not used the stove at all on the 30th, nor was I even in the kitchen when this happened. After speaking with Sears, I felt that they thought I had somehow caused this glass to shatter.

    Model
    79096423400
    Serial number
    UF73934415
    Bought from
    Sears
    Bought
    Aug 18, 2007, about then
    Where
    Pawtucket, Rhode Island: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made Aug 14, 2013, sent to the company Sep 5, 2013, published by CPSC Sep 19, 2013

    The product, in the report: Electric oven range

    Caller is reporting that he has had no problems with his smoothtop electric range purchased August 2nd, 2007 until the past six to ten months.

    Sometime within this time range the front right burner first began staying on when the knob was turned to off and during this time and during cooking time the temperature would fluctuate up and down by itself.

    Several months after the first burner began being unable to be turned off or controlled the back right burner began performing in the same manner.

    About one month before this report the back left burner began working only on high, it fluctuates on higher temperatures, doesn’t go to lower temperatures.

    The back right burner and the left back burner can sometimes be turned off using the knob.

    There are no injuries being reported

    Caller contacted the manufacturer in late 2012, then again August 14th, 2013 and was advised that his specific electric range is not recalled but he can pay for repair.

    Model
    790.96010407
    Serial number
    VF72222001
    Bought from
    Sears, Wisconsin
    Bought
    Aug 2, 2007
    Where
    Wales, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made Aug 13, 2013, sent to the company Aug 21, 2013, published by CPSC Sep 5, 2013

    The product, in the report: Kenmore Electric Range - purchased November 27, 2009

    The glass on my Kenmore Oven door shattered for the 2nd time - SECOND TIME......I finished getting ready for work and came downstairs. When I entered the kitchen, i saw the front glass of my oven door was shattered and glass was all over the floor. The oven had not been used in over 48 hours.

    Model
    790.97453804
    Serial number
    vf94730458
    Bought from
    Sears
    Bought
    Nov 27, 2009
    Where
    manville, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 2, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Aug 9, 2013, sent to the company Aug 23, 2013, published by CPSC Sep 9, 2013

    The product, in the report: Electric Range

    The consumer stated that they were cooking when they heard a loud bang, like an explosion, coming from the range. The consumer stated that they ran to the kitchen and saw smoke coming out from the back of the range. The consumer stated that they also smelled electric burning.

    The consumer stated that he immediately turned off the range and pulled the plug out. The consumer stated that they moved the range outside of their home to prevent fire.

    The consumer is not using the range at the moment.

    The consumer stated that he took the back cover off of the range to examine it. The consumer stated that there are wirings that are badly charred in the “electronic oven control” (in the back of the oven). Consumer stated that the electronic oven control has part #: ES565

    The consumer stated that he believes this model is a fire hazard. This model is not included in recall.

    Model
    790.99123400
    Serial number
    VF4300503
    Bought from
    Sears, Pennsylvania
    Bought
    Dec 12, 2004
    Where
    Imperial, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Aug 6, 2013, sent to the company Aug 22, 2013, published by CPSC Sep 6, 2013

    The product, in the report: Smoothtop Electric Range

    The consumer says her daughter was finished cooking and turned the burner off. They sat down to eat when the smoke alarms went off and flames shot out of the front burner. The consumer says that the overhead exhaust fan was completely destroyed.

    The consumer says that her daughter had only been cooking 20-30 minutes in the oven. She says they never had an issue with the range prior to this incident.

    The consumer says that she contacted the manufacturer and filed a claim. She was told the unit was made by Frigidaire. She contacted them and was referred back to the branded company(Kenmore) to speak with their Liabilities and Claims Dept. She filed a claim with them.

    She experienced the same problems as listed in the recall (Release # 09-333). Her model number is not included in the recall.

    Model
    790.96543601
    Serial number
    VF64942060
    Bought from
    Sears
    Bought
    Jan 1, 2008, about then
    Where
    Bradyville, Tennessee: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Aug 5, 2013, sent to the company Aug 13, 2013, published by CPSC Aug 27, 2013

    The product, in the report: Smooth top electric stove, color - bisque 5.3 oven size

    Kenmore stove. Model 790.92204015 Serial # VF21065185

    When turning on the left rear burner flames shot out of the back of the stove. The control panel connection for the oven is now charred and melted and the oven will not turn on. This same control also would not turn off or lower the temperature. This stove is a fire hazard and needs to be recalled.

    Model
    790.92204015
    Serial number
    VF21065185
    Bought from
    Sears, Wisconsin
    Bought
    Apr 18, 2012
    Where
    JACKSON, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 52, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made Aug 5, 2013, sent to the company Aug 12, 2013, published by CPSC Aug 26, 2013

    The product, in the report: Kenmore Electric stove

    Our Kenmore electric stove outer glass shattered into hundreds of tiny pieces. The oven was not in use. If we had been near it at this time,I’m sure that we would have been cut. We have contacted Sears and they are not doing anything about it except to replace the glass at approximately $250. or to buy a new stove.

    Model
    79095412102
    Serial number
    VF20621463
    Bought from
    Sears, Illinois
    Bought
    May 15, 2002, about then
    Where
    Waterloo, Illinois: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  75. Hurt, no treatment

    Made Aug 3, 2013, sent to the company Aug 12, 2013, published by CPSC Sep 3, 2013

    The product, in the report: Kenmore Electric Built-In Oven Model 790 Black

    My oven was on - temperature was 350 - I was cooking quiches. I was on the side of the oven, not directly in front and went to open the oven door and the entire door exploded and shattered spewing cut glass and plastic all across the kitchen. If I was standing in front of the stove I either would be dead or very seriously injured.

    Model
    790
    Bought from
    Sears
    Where
    Lyme, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Age 66, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  76. No one hurt

    Made Aug 1, 2013, sent to the company Oct 29, 2013, published by CPSC Nov 13, 2013

    The product, in the report: Electric Smooth-top Range

    The range came with the house that the consumer purchased in May 2013.

    The consumer stated that when he turns on the burner, it would work normally for some time. Then after some point, the consumer stated that the burner would reach extreme heat. The consumer stated that once it reaches extreme heat, the burner does not turn off with the knob. The only way to shut it off is to disconnect the oven or cut of the circuit breaker.

    The consumer has the breaker turned off currently.

    The consumer stated that extreme heat has burned some of his pans.

    When the consumer contacted the manufacturer, they informed him that they had not heard of a similar problem. Manf also informed him that they could schedule a technician to come and inspect the range. The consumer would have to pay for the inspection fee.

    This product is having similar hazards as the ones included in recall release # 09-333. This model is not included in that recall.

    Model
    790.96119408
    Serial number
    VF70219541
    Bought from
    Came with house
    Where
    Eugene, Oregon: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  77. Not said

    Made Jul 31, 2013, sent to the company Aug 8, 2013, published by CPSC Aug 22, 2013

    The product, in the report: smooth top range/oven

    The two front burners, the larger ones, don’t always turn off when the dial is turned off. Also, they will suddenly heat up full blast when the heat is set to low or medium. This has been an on-going issue for the last year or so. It has been noted that recalls have been made for the same issue with other Kenmore ranges in the same time frame.

    Model
    790.96002600
    Serial number
    VF64846549
    Bought from
    Sears
    Bought
    Jan 1, 2007
    Where
    Olympia, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  78. No one hurt

    Made Jul 30, 2013, sent to the company Aug 7, 2013, published by CPSC Aug 21, 2013

    The product, in the report: Kenmore range, white, standard size, purchased in 2000, Ultra Bake, super capacity

    About 12-18 months ago, we turned off our oven after baking in it. We noticed a smell and heat still coming from the oven a little while later. Although it still indicated that it was turned off, the oven had actually switched on to the broil setting. Items on the top of the stove were very hot and the wall behind the stove was heating up as well. Our repairman told us he thought it was a one time computer glitch. 3 weeks ago, the same thing happened again. We turned it off at the box and bought a new stove.

    Model
    95802000
    Serial number
    RK1919449
    Bought from
    Sears, North Carolina
    Bought
    Jul 1, 2000, about then
    Where
    York, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  79. First aid

    Made Jul 28, 2013, sent to the company Aug 5, 2013, published by CPSC Aug 19, 2013

    The product, in the report: Kenmore Elite Electric Convection Oven and Range Kenmore range Model Number 790.97473805 Serial number VF00474852

    I was cooking dinner in our Kenmore Electric Range Convection Oven. The oven glass door exploded. It shot tiny fragments of glass everywhere in the kitchen. I was standing in front of the oven when it happened.

    Model
    Elite 790.97473805
    Serial number
    VF00474852
    Bought from
    Sears
    Where
    Osterville, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 40, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  80. No one hurt

    Made Jul 26, 2013, sent to the company Aug 5, 2013, published by CPSC Aug 19, 2013

    The product, in the report: Self-Cleaning Electric Range

    Yesterday (Thu. July 25, 2013) I preheated oven to 400F in order to bake a pizza. After the temperature was reached I inserted the pizza from the fridge. After approximately 5 minutes I smelled something and went in the kitchen and noticed smoke coming out the range. I wasn’t able to open it, it was like when you set-up self cleaning process that lasts up to 3 hours and the door is looked all the time. The display showed some gibberish signs and I new I had to trip the breaker. After the power was cut the range remained locked and after I came home(10 hours later) I switched the range back “on line”. I was able to open the stove and remove burned pizza and noticed the heating elements of the owen are getting red again. I had to cut power to the range one more time.

    Model
    66595012100
    Serial number
    RL1912336
    Bought from
    Sears, Pennsylvania
    Where
    Pittsburgh, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  81. Not said

    Made Jul 26, 2013, sent to the company Aug 5, 2013, published by CPSC Aug 19, 2013

    The product, in the report: Kenmore Glasstop range/oven Model # 790.92403010 Serial # VF04442360

    Kenmore exterior oven glass exploded after removing pizza.

    Model
    790.92403010
    Serial number
    VF04442360
    Bought from
    Sears
    Bought
    Sep 23, 2010, about then
    Where
    Covington, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  82. No one hurt

    Made Jul 26, 2013, sent to the company Aug 7, 2013, published by CPSC Aug 21, 2013

    The product, in the report: electric smoothtop range with oven

    The range/oven was in the off position and had not been used for 3 or more days.

    The consumer and her husband was away from the home at the time of the incident. However, her adult daughter called her and told her that the oven door had exploded. When the consumers arrived home, they saw that glass was spread out across the kitchen floor (approx. 5’). The glass broke into real tiny pieces.

    There are approx. 3” of metal on the sides of the oven door and approx. 7” of metal on the bottom of the oven door. The consumer measured it and the glass and it 13” x 24”. There is an outer glass and an inner glass on the oven door. The inner glass remained in-tact.

    The consumer has never had any problems with the range/oven before and it has never been serviced.

    The consumer’s husband called the retailer today and they initially advised him to call a service tech. to come out and repair the unit. The call was disconnected and the consumer said that her husband called them a 2nd time. The husband was on the phone with the retailer at the time this report was being filed.

    The consumer said that on average, they use the oven approximately once every 2 – 3 weeks.

    Model
    79095373800
    Serial number
    VF83880863
    Bought from
    Sear’s, Virginia
    Bought
    Aug 1, 2009, about then
    Where
    Spotsylvania, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 38, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  83. No one hurt

    Made Jul 22, 2013, sent to the company Sep 4, 2013, published by CPSC Sep 18, 2013

    The product, in the report: Smoothtop Electric Range

    His wife was cooking at 350 degrees for 30 minutes. She turned off the oven when done baking. While eating dinner they noticed a bad burning odor.

    The oven was off but the broiler was on and extremely hot. He had to unplug it from the bottom. He plugged it back in and the broiler went on. He tried to research and certain models were recalled but his was not. If they would have stepped out of the home

    The consumer contacted the manufacturer/retailer who offered a $75 credit for inspection. The consumer has to pay for the repairs.

    Model
    95012102
    Serial number
    RL3111116
    Bought from
    Sears
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  84. No one hurt

    Made Jul 22, 2013, sent to the company Jul 29, 2013, published by CPSC Aug 12, 2013

    The product, in the report: kenmore oven model # 665 95002102 white smooth top

    kenmore oven model # 665 95002102 I was using the broiler in the oven. Turned the panel off and walked away. Several minutes later I smell something burning but look at the ovens control panel and it shows it is off. Several more minutes go by and the smell is worse, this time I look again and realize the oven is glowing. The broiler elements were on and would not go off. We turned it on and then off and they still wouldn’t go off. We finally had to flip the breaker.

    Model
    kenmore oven model # 665 95002102
    Serial number
    Rp2150798
    Where
    Moulton, Alabama: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  85. No one hurt

    Made Jul 22, 2013, sent to the company Jul 30, 2013, published by CPSC Aug 13, 2013

    The product, in the report: Kenmore 4.9 cu smoothtop electric range

    I was baking in my Kenmore 4.9 c.u smoothtop electric oven, and the broiler turned on by default during the bake cycle. Smoke came bellowing out of my oven, i had to have my husband evacuate my 2 small children because of the smoke. I went to turn the oven off, and IT WOULDNT TURN OFF! I had to run to the basement, find the fuse box and kill the power to the whole house. This oven could have burnt my whole house down if I hadnt been sitting in my kitchen having lunch at the time of the defcect. who makes a product that when it malfunctions doesnt just shut down! I cant believe this. I then called Sears and they said it wasnt really their problem because I didnt have a warranty.

    Model
    665,95004100
    Serial number
    RL07100
    Where
    Erie, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 1, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  86. No one hurt

    Made Jul 21, 2013, sent to the company Jul 26, 2013, published by CPSC Aug 9, 2013

    The product, in the report: Ken more glass cook top range

    This is a Sears glass top range. Model 79096002600, Serial No. VF 64134425. The elements will not turn off when knob is turned to off. The temperature stays at high even when set to low. This started out on the right front burner but now the front left burner is doing the same thing. We had to unplug the range to get it to shut off.

    Model
    7909602600
    Serial number
    VF64134425
    Bought from
    Sears, Oregon
    Where
    Portland, Oregon: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  87. Hurt, no treatment

    Made Jul 20, 2013, sent to the company Jul 29, 2013, published by CPSC Aug 12, 2013

    The product, in the report: Kenmore stove

    I am making this report for my mother in law. Her Kenmore Electric Stove door essentially exploded today in front of both us shattering everywhere and striking her about the feet and legs several places.

    Model
    790,96112409, kenmore stove
    Bought from
    Sears
    Bought
    Jul 2, 2009, about then
    Where
    SCHERERVILLE, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 55, Female
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand kenmore stove, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  88. No one hurt

    Made Jul 18, 2013, sent to the company Aug 6, 2013, published by CPSC Aug 20, 2013

    The product, in the report: electric range with oven

    The consumer stated that she turned on the oven on pre-heat at she opened the door and placed her food in the oven. The consumer stated that within seconds after closing the door the oven glass door exploded. The consumer stated that the glass door exploded outwards shattering all over her kitchen. The consumer stated that the oven was approximately at 200 degrees, it had not reached the 350 degrees she had set it for.

    The consumer stated that she immediately turned off the range. The consumer stated that she was not using the burners of the range; she was only using the oven. The consumer stated that the outer glass was the only one that exploded; the inner glass was still intact. She stated that the glass reached as far as 3’ away from the range.

    The consumer stated that no one was injured and there were no damages to her home structure.

    The consumer stated that she contacted the retailer and they set up an appointment for a technician to service the range on 07/25/2013.

    The consumer stated that she will be contacting the manufacturer to file a report.

    The consumer stated that she believed that this product should be investigated due to the laceration hazard that it poses to consumers.

    Model
    790.92903011
    UPC
    Unknown
    Serial number
    VF0441946
    Bought from
    Sears, Pennsylvania
    Bought
    Nov 1, 2010, about then
    Where
    Tittston, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made Jul 18, 2013, sent to the company Jul 26, 2013, published by CPSC Aug 16, 2013

    The product, in the report: Kenmore Electric Range 790

    I had cooked chicken nuggets in our Kenmore oven this afternoon and shut the oven off and a few minutes later the oven glass door shattered. I was standing right next to it and I could not believe that glass was all over.....thank god my 3 year old daughter had just left the kitchen area. She was in the fridge just a second before it exploded and my other 2 kids were in the other room. My poor dog was scared to death but no one was injured!

    I called Sears and they said they have never heard of this happening. My warranty is expired bought it December 2010. I paid the $269.00 for a Sears guy to come out next week to fix it. I called Kenmore but all they kept doing was transferring me to Sears and told me that I had to contact the place that the appliance was purchased. I love Kenmore but this is not right that they will not even listen to my concerns. I checked online and Sears is completely aware of this by all the complaints but they told me over and over that they have never heard of this happening.

    Model
    Kenmore 790
    Bought from
    sears, Kansas
    Bought
    Dec 10, 2010, about then
    Where
    Lawrence, Kansas: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Jul 17, 2013, sent to the company Jul 25, 2013, published by CPSC Aug 8, 2013

    The product, in the report: Fire on power cord

    My daughter called me and said her Range was burning. She was cooking a pizza in the oven and she could smell fire. The stove stopped working. She pulled the range away from the wall and unplugged it. I went over and took the range out of the house so any fire would not burn the house. When I got the range outside I looked at the back of the range and the little door that the power cord went in I could see where it had burnt. I opened it up and the red wire where it had been connected was all burn together. The other two wires were not bad. This is a Kenmore Electric range Cook Top. Model #790.96222408B Serial# VF71323932 I think she bought it in 2006

    Model
    790.96222408B
    Serial number
    VF71323932
    Bought from
    Sears, Colorado
    Bought
    Jan 1, 2006, about then
    Where
    Grand Junction, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 48, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made Jul 16, 2013, sent to the company Aug 6, 2013, published by CPSC Aug 20, 2013

    The product, in the report: smooth top electric range

    (12/25/2012) The consumer stated that the problem statrted around Christmas. He stated that his wife told him that the stove would not turn off. The consumer stated that he turned the stove on and could not get the stove off. He stated that he had to turn it off at the circuit breaker. The consumer also stated that it does not happen all of the time. The consumer stated that it happens mainly on the two front burners. He stated that it also happens on one of the back burners.

    (07/16/2013) The consumer stated that he called the manufacturer because he saw a recall (Rel #09-333) on line. He was advised that he was out of warranty and that his product was not in the recall.

    Model
    790.96112409
    Serial number
    VF70522402
    Bought
    Jun 5, 2007
    Where
    Havre, Montana: Mobile/Manufactured Home
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  92. No one hurt

    Made Jul 16, 2013, sent to the company Aug 2, 2013, published by CPSC Aug 16, 2013

    The product, in the report: Glass-top electric range

    All four burners on the range come on and off at will when the range is plugged into an electrical outlet. There is no way to control them except to go outside and tum off the electrical breaker switch. I could not pull the stove out to unplug it. I was fortunate that I noticed the weird and dangerous activity before the kitchen caught fire. I could have been badly burned and/or my home could have caught fire. I cannot begin to tell you my panicked reaction and disbelief such a thing could occur. I called a repair person and he said the control panel was damaged. Costs would be $230 for a new panel. I had to pay him $40 for his having come out to my home (not from Sear’s.) In the mean time, I had to buy an electric skillet and a [slow cooker] in order to eat. When I called Sears they forwarded me to Kenmore. Kenmore had technicians who could do the repairs, but I would have had to buy a new control panel and would be charged a service call. The stove was new when I bought my home in 2009 (contractor purchased and installed.) His name is [REDACTED] . He is listed in the 2013 San Luis Valley phone directory.

    Model
    790.96119409
    Serial number
    VF71560558
    Bought from
    Came with house
    Where
    Monte Vista, Colorado: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  93. No one hurt

    Made Jul 16, 2013, sent to the company Jul 23, 2013, published by CPSC Aug 6, 2013

    The product, in the report: Self Cleaning Electric Range

    I decided to bake potatoes before leaving for work. I was near the stove when the timer was about to go off and noticed an error message. I shut the oven off and left the room. A short time later my husband smelled something burning and asked if I had shut the oven. When we went to the kitchen, the broiler was on full heat and my potatoes were burned. The only way to shut the oven was by flipping the circuit breaker. The next day we decided to try the stove top assuming the problem only affected the oven. After using a burner and shutting it off, once again, the broiler came on full heat. The heat was more intense than I have ever seen it. This could have been a disaster if I had left for work immediately after shutting either the oven or the stove top.

    Model
    665.95822
    Serial number
    RL 2812268
    Bought from
    Sears
    Bought
    Jul 28, 2001
    Where
    Manchester, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  94. No one hurt

    Made Jul 15, 2013, sent to the company Jul 22, 2013, published by CPSC Aug 5, 2013

    The product, in the report: Kenmore glass cooktop oven and range

    Oven was set to 350 degrees to preheat. It beeped, like normal, when it reached 350 degrees. The temperature continued to increase. The display panel showed fault code F10 (runaway temperature). The oven could not be turned of from the control panel. The outside of the oven became too hot to touch. The circuit breaker on the house electrical panel had to be manually tripped to turn off the oven.

    Model
    790.97433803
    Serial number
    VF91432336
    Where
    West Richland, Washington: Home/Apartment/Condominium
    Who was involved
    Age 32, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Jul 12, 2013, sent to the company Jul 29, 2013, published by CPSC Aug 12, 2013

    The product, in the report: Smoothtop Electric Range

    The consumer says that when she uses the range, the racks move down to a lower level. She says that it has done it at a very low level. She says the racks are not strong enough. The consumer says that she went to the retailer/manufacturer and showed them what is happening via a display model at the store.

    With just a small amount of pressure, the racks dropped one level without the unit being on. The consumer says that this occurs more frequently with the oven on. The consumer says that she has a roaster that is fairly heavy that causes the racks to drop.

    She says she has had the roaster for 30 years and has never had this happen before. She says that when cooking something smaller or not as heavy, the racks stay in place.

    Model
    790.92303010
    Bought from
    Sears
    Bought
    May 31, 2012
    Where
    Unspecified: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Jul 11, 2013, sent to the company Aug 8, 2013, published by CPSC Aug 22, 2013

    The product, in the report: Electric Oven Range

    The consumer stated that when she woke up in the morning, she noticed that the oven door glass (the middle one) had shattered all over the kitchen floor. The oven was turned off overnight, and the consumer and her husband had last used the oven 3 weeks prior to the incident. The consumer stated that the outside and the inside glass to the oven door are fine, just few scratches on its inner sides from the middle glass shattering. The consumer stated that there are still some shards of glass stuck in between the outer and inner glasses. Also, she stated that the clips holding the middle glass are visible and there is a lot of space between the outer and inner glasses.

    The consumer has not used the oven since the incident occurred.

    The consumer stated that the retailer’s technician came out to see the oven. The consumer was informed by the retailer that she would have to pay for the inspection fee of $185 if the glasses are still intact since the consumer does not have a warranty on the product. If the glasses are not intact, the retailer would not charge her an inspection fee. After inspection, the technician told the consumer that she would have to pay the bill since the outer and inner glasses were still intact. The technician also told the consumer that they conducted middle glass replacements all the time, and it is not a safety hazard to use the oven without the middle glass. The technician also informed her that if she wants to use the oven she may do so since the outer and inner glasses were still intact.

    The consumer also stated that there are visible wires underneath her oven. The consumer was told by the retailer’s technician that the visible wires are normal. The consumer does not trust the words of the technician.

    The consumer also contacted the fire marshal of her city and he informed her to not use the product even though the technician informed her that she could. The fire marshal told the consumer that there could be explosion or fire if she used the product. The consumer stated that the fire marshal is supposed to come out and look at her oven.

    The product is not included in any recalls.

    Model
    790.9031
    Serial number
    Unknown
    Bought from
    Sears, Florida
    Bought
    Feb 4, 2012
    Where
    North Port, Florida: Home/Apartment/Condominium
    Who was involved
    Age 85, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  97. No one hurt

    Made Jul 11, 2013, sent to the company Jul 19, 2013, published by CPSC Aug 2, 2013

    The product, in the report: KENMORE SMOOTHTOP STOVE, MODEL #790.95309102, SERIAL#VF22219821

    I feel there should be a recall on the Kenmore stove Model #790.95309102 Serial # VF22219821. My daughter tried cooking a pizza in the oven and after a few minutes the broiler came on and wouldn’t shut off. The oven kept heating up and burned the pizza. No matter what she pushed on the stove, the broiler kept heating up. Luckily my husband was there so he could shut off the breaker because she didn’t know how to do that. When we turned the stove back on the broiler kept heating up and wouldn’t shut off again. Now we have to get a new stove because the repairs are almost as much as a new one per the repair department at Sears. I feel this is a fire hazard, especially since it keeps heating up and won’t shut off.

    Model
    790.95309102
    Serial number
    VF22219821
    Bought from
    SEARS, Kansas
    Bought
    Jul 1, 2002, about then
    Where
    VALLEY CENTER, Kansas: Home/Apartment/Condominium
    Who was involved
    Age 19, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand KENMORE, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  98. No one hurt

    Made Jul 10, 2013, sent to the company Sep 19, 2013, published by CPSC Oct 21, 2013

    The product, in the report: Smoothtop Electric Range

    The consumer says that her unit is failing to turn off after being switched off also the heat automatically heating to the highest temperature and getting stuck there. She is having the problem.

    They eventually have to twist and turn the knob to get it to shut off. The problem is with the two front burners. The consumer says that she contacted the manufacturer who said the unit is not on recall.

    The consumer is experiencing the same problems as listed in Release #09-333. Her serial number is not included in the recall.

    Model
    790.96011407
    Serial number
    VF74563904
    Bought from
    Sears
    Bought
    Jul 15, 2007
    Where
    Valencia, California: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  99. No one hurt

    Made Jul 10, 2013, sent to the company Jul 31, 2013, published by CPSC Aug 14, 2013

    The product, in the report: electric range 4 burners with oven

    The consumer stated that he was using his convection oven at 350 degrees for approximately 10 minutes and the back of the control panel caught on fire. The consumer stated that the back of the control panel was emitting smoke and flames that reach up to approximately 5-6” high.

    The consumer stated that he quickly grab the fire extinguisher and was suppressing the fire between the wall and the range. The consumer stated that he was able to control the flames, but when the circuit breaker shut off the flames went out.

    The consumer stated that control panel was extensively burnt on the back and the front touch screen and plastics were melted.

    The consumer stated that no one was injured.

    The consumer stated that he will be contacting the manufacturer to file a report.

    The consumer stated that he believed that this product should be investigated due to the fire hazard that it poses to consumers.

    Model
    790.90319012
    UPC
    Unknown
    Serial number
    VF14497511
    Bought from
    Sears, New York
    Bought
    Mar 12, 2012
    Where
    Auburn, New York: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  100. No one hurt

    Made Jul 9, 2013, sent to the company Jul 16, 2013, published by CPSC Jul 30, 2013

    The product, in the report: Kenmore Elite Smooth-top, Electronic Control Range and Oven

    Walking into my kitchen on the morning of 17 June, 2013, I noticed the center heating element of the multiple size elements on my Kenmore Elite Electric Smooth-top Range was on. Upon getting closer, I noticed the range was off, and the element was giving off an extreme amount of heat. Turning the other elements on, then off did not resolve the problem. I immediately turned the range breaker off to disconnect the power to the range. After 30 minutes, I turned the range breaker back on to see if this corrected the problem. However, the center heating element spontaneously turned itself back on. After this point, I turned the breaker back off, and called a repair man. The repair technician stated the problem could not be fixed due the electronic controls of the range. Therefore, a new range had to be purchased.

    Model
    79099113301
    Serial number
    VF35125492
    Bought from
    Sears
    Where
    Virginia Beach, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 31, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Electric stoves and ovens

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Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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