Hearth Record

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Kenmore electric stoves and ovens

1,611 reports to CPSC, the latest made Oct 13, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 5, 2026.

  • 1,611reports to CPSC
  • Oct 13, 2026the latest report was made
  • Apr 12, 2011the earliest
  • 1,482with the company’s comments
Brand
Kenmore
Makers
Sears Holdings Management Corporation, ELECTROLUX/WHITE CONSOLIDATED and WHIRLPOOL CORPORATION, and 1 otherMakers, importers or sellers, as the reports name them
Product
Electric stoves and ovensNot countertop ovensCPSC’s product type: Electric Ranges or Ovens (Excl Counter-top Ovens) (code 278), in Kitchen: Appliances
Other ways the reports write the brand (67)

“Kenmore Elite”, “Kenmore Electric Range”, “Kenmore elite”, “Kenmore Elite Electric Range”, “Kenmore electric range”, “Kenmore Smoothtop”, “Kenmore (Sears)”, “Kennmore”, “kenmore elite”, “KENMORE ELITE”, “Kenmmore”, “Kenmore/Frigidaire”, “Kenmore/Sears”, “Kennore”, “GE Kenmore Electric Range”, “KENMORE ELECTRIC RANGE”, “Kemore”, “Kemore Elite”, “Ken more”, “Kenmore (Fridgidare?)”, “Kenmore - Professional Cooktop”, “Kenmore - Sears Roebuck and Co.”, “Kenmore / Sears”, “Kenmore 30” Self Clean Slide-In Electric Range w/Deluxe Coil”, “Kenmore 790.92903010”, “Kenmore 790.9601”, “Kenmore 790.96614401”, “Kenmore 790.99113301”, “Kenmore Black 30 in Freestanding Electric Range”, “Kenmore Electric Range 790.97423901”, “Kenmore Electric Range Drop-In model”, “Kenmore Electric Range Model 790”, “Kenmore Electric range”, “Kenmore Electric smoothtop range”, “Kenmore Elite (Sears)”, “Kenmore Elite 30 inch glass top electric range”, “Kenmore Elite 48353 Electric Wall Oven—More Room to Bake”, “Kenmore Elite Range”, “Kenmore Elite Range/oven”, “Kenmore Elite Slide-in Range”, “Kenmore Elite Smoothtop Range”, “Kenmore Elite Stove”, “Kenmore Elite slide-in range, electric”, “Kenmore Frigidaire”, “Kenmore Profile”, “Kenmore Range”, “Kenmore Sears”, “Kenmore Self-Cleaning Electric Range”, “Kenmore Smooth Top Electric Range.”, “Kenmore Super Capacity Ultra Bake Electric over”, “Kenmore Ultra Bake Self Cleaning Super Capacity Electric Ran”, “Kenmore Wall Oven Combination”, “Kenmore electric range model 790.9021”, “Kenmore electric smooth top range”, “Kenmore from Sears”, “Kenmore model #665.95012102”, “Kenmore model 790 95884301”, “Kenmore self cleaning range”, “Kenmore ultra bake, self cleaning, super capacity”, “Kenmorre Elite”, “Kenomore”, “kenmore (frigidaire) elite oven”, “kenmore 79094102702”, “kenmore Elite”, “kenmore range”, “kenmore range and oven” and “kenmore stove”

By month

11 reports from November 2025 to October 2026; the most in July 2026, 2. 1,600 earlier reports, since April 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20261
July 20262
June 20261
April 20261
March 20261
February 20262
December 20252
November 20251
October 20252
September 20251
August 20252
July 20251
May 20252
March 20251
February 20251
January 20251
December 20241
November 20241
October 20241
September 20242
August 20245
July 20243
June 20246
May 20244
April 20241
February 20242
January 20241
December 20232
October 20231
September 20232
May 20231
April 20231
March 20231
December 20221
November 20224
October 20222
May 20221
March 20221
February 20221
January 20221
November 20213
October 20211
September 20212
June 20211
May 20212
April 20211
February 20213
January 20212
December 20202
November 20205
October 20202
September 20203
August 20201
July 20201
May 20203
April 20201
March 20203
February 20205
December 20192
November 20192
October 20194
September 20191
August 20194
June 20193
April 20192
March 20191
February 20191
January 20192
December 20183
November 20183
October 20186
September 20183
August 20181
July 20189
June 20184
May 20186
April 20184
March 20182
February 20184
January 20189
December 20176
November 201711
October 20177
September 20172
August 20175
July 20177
June 20175
May 201714
April 20179
March 20179
February 201715
January 201714
December 20168
November 201612
October 20168
September 20166
August 201611
July 20169
June 20169
May 201612
April 201610
March 201611
February 201613
January 201616
December 201518
November 201515
October 201516
September 201512
August 201512
July 201511
June 201514
May 20157
April 20157
March 201511
February 20156
January 201518
December 201420
November 201414
October 201415
September 20147
August 201416
July 201423
June 201415
May 201420
April 201418
March 201420
February 201420
January 201418
December 201318
November 201329
October 201324
September 201319
August 201319
July 201331
June 201318
May 201323
April 201323
March 201319
February 201331
January 201339
December 201228
November 201225
October 201229
September 201231
August 201217
July 201230
June 201218
May 201216
April 201222
March 201230
February 201236
January 201238
December 201133
November 201124
October 201128
September 201134
August 201123
July 201134
June 201129
May 201123
April 20113

How badly anyone was hurt

  • Hospital admission 3 CPSC: Injury, Hospital Admission
  • Emergency room 5 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 3 CPSC: Injury, Seen by Medical Professional
  • First aid 59 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 75 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 16 CPSC: Injury, Level of care not known
  • No one hurt 1,360 CPSC: Incident, No Injury
  • No incident, no one hurt 11 CPSC: No Incident, No Injury
  • Not said 79 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.

  1. Not said

    Made Apr 11, 2014, sent to the company Apr 21, 2014, published by CPSC May 5, 2014

    The product, in the report: Kenmore electric range door glass

    On April 11, 2014 at approximately 9:30am I was sitting in my living room and heard a loud explosion with the sound of flying glass. I immediately rushed into my kitchen to find the glass on my Kenmore electric range had exploded sending glass about 20 feet. The oven was not on and has not been used in a couple of weeks. I contacted Sears/Kenmore and they told me that since I no longer had a warranty then all they could do is send out a tech to fix it. They said they had no clue on why this happened. After researching online I found that this problem has happened to several customers.

    Model
    790.97423901
    Serial number
    VF02178898
    Bought from
    Sears, Texas
    Bought
    May 28, 2010
    Where
    Killeen, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  2. No one hurt

    Made Apr 10, 2014, sent to the company May 7, 2014, published by CPSC May 21, 2014

    The product, in the report: Smoothtop Range/oven

    4/9/14 Consumer stated that the electrical range/oven became inoperable, she noticed that the electrical connections had completely melted wires off of the box on the back of the 220 outlet but is not sure when this occurred. A few months ago she smelled an odor like an electrical fire which lasted for a week intermittently without the range being on. Two weeks ago the front left and right burners failed to operate whenever it was turned on.

    4/8/14 The oven was powered on and it preheated at 350 degrees, however, during the cooking period it stopped working. The contents were half way cooked at the time this occurred.

    6/2012 She contacted the warranty department for servicing the range because of the buzzing noise it was making on and off. They inspected the unit and stated that there was no problem with it.

    The manufacturer was not contacted as yet. Consumer feels that this range/oven poses a fire hazard and should be recalled. The product is not affected by a recall.

    Model
    790.963
    Serial number
    VF72119576
    Bought from
    Sears, Florida
    Bought
    Jun 9, 2007
    Where
    Temple Terr, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Apr 9, 2014, sent to the company Apr 29, 2014, published by CPSC May 13, 2014

    The product, in the report: smooth top electric range

    (04/08/2014) The consumer stated that she turned the oven on 350 degrees. She waited for about 3 to 5 minutes. She put her food in the oven. About three minutes later she smelled her food burning.

    The consumer discovered that the broiler had come on instead of the oven. The consumer pressed the stop button but the oven would not shut off. The stove indicated an F10 code. The consumer had to disconnect the stove at the breaker.

    The consumer waited for about twenty minutes before turning the breaker back on. The broiler came back on immediately.

    (04/09/2014)The consumer called the retailer. The consumer was advised that the product was not recalled.

    Model
    790.95301100
    Serial number
    VF12407079
    Bought from
    Sears, Michigan
    Bought
    May 1, 2010, about then
    Where
    Buchanan, Michigan: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Apr 7, 2014, sent to the company Apr 21, 2014, published by CPSC May 5, 2014

    The product, in the report: Electric, four heating surfaces, smooth glass top, 60 hertz, 12.5 watts, 9.5 Watts, oven with coils on top and bottom.

    The consumer was cooking a vegetable dish in a glass bowl. He set the oven to pre-heat at 350 degree.

    The consumer placed the dish inside the oven. The oven was on for about 30 minutes.

    Oven was smoking prior prior to black smoke. (overheating) The consumer smelled burning wires or plastic. Then the consumer saw black smoke coming from the back of the range.

    The range’s digital displayed was showing F10 for “run away temperature” but the range did not turn itself off as it should. Keypad was also locked! Unresponsive.

    The consumer unplugged the unit from the wall and the smoke stopped. He did not see any flames.

    The consumer opened the back of the range and saw that one of the resistors was burned. There were burn marks above the resistor.

    The consumer did not call the fire department.

    No injuries or other damages were reported.

    No recalls on the range. The consumer contacted the retailer. The representative informed the consumer that the range was out of warranty and did not offer any further assistance. The rep informed the consumer that they could send a technician for repair the range at the his expense.

    Model
    790.92202014
    Serial number
    VF10861397
    Bought from
    Sears.com
    Bought
    Nov 4, 2011, about then
    Where
    Littleton, Colorado: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Apr 7, 2014, sent to the company Apr 15, 2014, published by CPSC Apr 29, 2014

    The product, in the report: Kenmore Electric smooth top stove/oven combination white. Model # 665 92014102, Serial # RM1917492

    I have a Kenmore smooth top stove/oven combination. It was manufactured in 2003.

    This afternoon my wife made two loafs of homemade bread in the oven. She set the oven at 350 for 29 minutes. We went outside to work in the yard. 20 minutes later the smoke alarms in the house started to sound. We entered the house to find it full of smoke. My wife pushed the cancel button to turn off the oven. She took the two loafs of charcoal outside.

    I started opening windows and getting fans out to get the smoke out. My wife told me the broiler was on and would not shut off. We pressed the cancel button on the display which indicated everything was off but the broiler burners were still on. The broiler must have started on its own. To shut it off I had to trip the breaker. I allowed the oven to cool before turning the breaker back on. Upon turning the breaker on the broiler started again (display didn’t indicate anything was on).

    I am thankful we didn’t set the timer on the oven to start while we were gone or we could have had a fire.

    After calling three numbers and getting a run around I finally was able to talk with someone that basically said they could send out a repair man for a minimum charge of $75.00. I wasn’t satisfied with this so I requested to speak with the manager. The manager was very professional but all he could offer me was 10% off of a service call. I no longer feel comfortable using this oven even if it does get “repaired”.

    We left our windows open for a couple hours (about 62 degrees out). Everything still smells like smoke.

    I am not happy about this! Shouldn’t a company stand by there product. This is a major hazard! These units should be recalled!

    Model
    Model # 665 92014102
    Serial number
    # RM1917492
    Where
    Pulaski, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  6. Hurt, no treatment

    Made Apr 6, 2014, sent to the company Apr 14, 2014, published by CPSC Apr 28, 2014

    The product, in the report: Kenmore Electric Range Drop-in model # 750.45594901

    Kenmore Electric Range model 790.45594901. When opening the oven door, the door handle was unattached on one side. As I attempted to repair the door handle by opening the door and screwing back in the screw from the back side of the handle, the entire glass front of the door shattered, sending small shards of very sharp glass all over the kitchen floor and cutting my foot in the process. I have two main concerns:

    1 - Why did the screw holding on the door handle come loose?

    2 - Why did the glass front of the door shatter?

    Model
    750.45594901
    Serial number
    NF03828234
    Bought from
    Sears
    Bought
    Nov 1, 2010, about then
    Where
    Pelham, Alabama: Home/Apartment/Condominium
    Who was involved
    Age 44, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Electric Range Drop-In model, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  7. No one hurt

    Made Apr 5, 2014, sent to the company Apr 14, 2014, published by CPSC Apr 28, 2014

    The product, in the report: Electric Kenmore freestanding smooth top range.

    On March 25th I had used my oven in the AM then turned everything off and left about two hours later, I returned home after being gone about 5 hours and could smell something as soon as I entered the house, and within seconds, I was in my kitchen and my oven burst into flames. Everything was off, I quickly grabbed baking soda and opened the oven door and threw it on the flames, putting the fire out.. The upper and lower coils continued to glow bright red and would not cool down. My husband had to turn the breaker to the stove off before the elements would cool down, and as soon as we tried to turn the breaker back on the coils could glow bright red. we now have to leave the breaker off and are without a stove until we can get this one replaced. I researched this range and found there were numerous complaints of the same issue. I have contacted Sears with no satisfactory response. Our neighbor had this sane thing happen to his Kenmore Range yesterday. This is a definite safety hazard and someone may not be as lucky as I. If I had returned just minutes later, I am certain my kitchen would have been in flames. I think this product needs to be recalled to prevent this from happening again and something disastrous happening. Thank You [REDACTED]

    Model
    790.95662100
    Serial number
    VF13514187
    Bought from
    Sears, Illinois
    Where
    WalnutHill, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 68, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  8. First aid

    Made Apr 3, 2014, sent to the company Apr 11, 2014, published by CPSC Apr 25, 2014

    The product, in the report: It is a Stainless Steel Electric Stove - Model # 790

    My wife was baking cup cakes in our Kenmore Stove yesterday morning and the outer glass of the stove exploded throwing pieces throughout the kitchen. The stove was purchased from Sears just over 3 months ago.

    Model
    790
    Bought from
    Sears, Florida
    Bought
    Dec 8, 2013, about then
    Where
    Navarre, Florida: Home/Apartment/Condominium
    Who was involved
    Age 16, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  9. No one hurt

    Made Apr 1, 2014, sent to the company Apr 9, 2014, published by CPSC Apr 23, 2014

    The product, in the report: Kenmore Electric Range Model 790.9742 (the latter four digits are the color -according to my owner’s manual)

    I had just finished baking macaroni and cheese at three hundred fifty (350) degrees for twenty minutes. I removed the dish from the oven, set it on the counter, and closed the oven door. The outer glass in the closed oven door shattered and spewed across the floor with a loud explosion. I wish to note that this is a replacement door. A similar incident occurred on the morning of October 24, 2013. I filed a report, including pictures, with the CPSC after that incident. This door, the subject of THIS incident report, is the replacement door that I paid to have Installed after the October incident. Please note that this door exploded five (5) months after the previous incident. The October 2013 incident occurred in the morning before the oven was turned on. It was cold. All uses of this stove have been well within what is conventional usage. We have used it only for baking and broiling. After the October incident, I went to the Sears web site to look to see if others had reported similar experiences. I noticed that there were quite a few questions about replacing the oven door on the model of the stove that is the subject of this report. There were also reported incidents of the glass spontaneously exploding on their web site. I suggested to Sears and to the CPSC (on both of your web sites) that this was likely a product defect. I also warned that the potential exists for an individual, or child to experience serious injury if their faces are in the vicinity of this door when it ‘destructs’. I still believe that to be the case and seriously ask that a recall be Issued immediately.! have pictures of the results of the incident that is the subject of this report.

    Model
    790.97423901
    Serial number
    VF95216530
    Bought from
    Sears, North Carolina
    Bought
    Jan 9, 2010
    Where
    Raleigh, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  10. No one hurt

    Made Mar 28, 2014, sent to the company Apr 7, 2014, published by CPSC Apr 21, 2014

    The product, in the report: Free standing Kenmore elite glass top free standing oven Serial # VF00271766

    Kenmore Elite Oven Serial# VF00271766, oven glass outside glass blew out while oven was off and cooled down. Glass exploded outwards to about 15 foot. Incident occurred once before 11/25/2012. Replaced with original glass from Kenmore (sears). Possible issue is with heat transfer foil tape at bottom of door only with glass making contact with metal door frame surrounding the rest of the glass door.

    Model
    790.97473805
    Serial number
    VF00271766
    Bought from
    Sears, Oregon
    Bought
    May 14, 2011, about then
    Where
    La Grande, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 42, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Mar 28, 2014, sent to the company Apr 18, 2014, published by CPSC May 2, 2014

    The product, in the report: Electric Range/Oven

    3/18/14 Caller stated that he turned on the control panel for the electric oven and burner and flames erupted from the back of the control panel about few mins later after turning it on scorching the back wall where the unit is located. The flames were about 6 inches high he immediately used the fire extinguisher to contain the fire. There were no prior services or incidents with the unit. The electric range remains inoperable at this time.

    3/27/14 The manufacturer was contacted and he was referred to the recall hotline, the recall hotline referred him to the agency. Caller is concerned that this range is fire hazard and should be recalled. The product is not part of a recall.

    Model
    790.90312010
    Serial number
    VF04034630
    Bought from
    Sears, California
    Bought
    Mar 5, 2011, about then
    Where
    San Marcus, California: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  12. No one hurt

    Made Mar 26, 2014, sent to the company Apr 2, 2014, published by CPSC Apr 16, 2014

    The product, in the report: Sears Kenmore 30 inch smooth top electric range

    While cooking on electric range, LED panel caught fire.

    Model
    790.9446.3703
    Serial number
    VF90538394
    Bought from
    Sears, Massachusetts
    Bought
    Feb 2, 2009, about then
    Where
    North Easton, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  13. No one hurt

    Made Mar 25, 2014, sent to the company Apr 2, 2014, published by CPSC Apr 16, 2014

    The product, in the report: Kenmore Elite 790 Electric Flat Top Range/Oven Model No. 790.991223403 Serial No. VF50732638

    Just yesterday we were preheating our Kenmore Elite 790 and the control panel caught fire and spread to the wall. Thankfully I was in the kitchen and was able to grab a fire extinguisher in time. I have made numerous phone calls but because the unit is out of warranty I have been unable to get anywhere with Sears and Kenmore. They seam indifferent to the apparent risks that this unit poses.

    I have read descriptions of situations similar to mine at the link below:

    https://www.sears.com/community/questions/kenmore-electric-range-model-790-control-panel-burned-out-in-less-than-5-years/

    I have found out that Frigidaire actually manufactured the KE790 that I have, and interestingly enough the serial number matches that of a Frigidaire recall for fire hazard. I wonder whether or not this unit was intended to be included in the 2009 Kenmore recall and if so, consumers should be instructed to cross reference both the Frigidaire recall list and the Kenmore recall list. Considering the fire danger this unit poses and the fact that it may have been intended to be part of the earlier recall, I believe that this unit should be recalled.

    Model
    790.991223403
    Serial number
    VF50732638
    Bought from
    Sears, Virginia
    Bought
    Feb 2, 2004, about then
    Where
    Haymarket, Virginia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Mar 24, 2014, sent to the company Apr 1, 2014, published by CPSC Apr 15, 2014

    The product, in the report: Electric Range

    Kenmore range model # 790.95662102

    We had an issue with our Kenmore range which, if we had not been paying attention, would have absolutely resulted in a fire.

    My wife was cooking a cake in the range, on bake @ 350 degrees. After 15 minutes notice smoke in the kitchen and when we opened the door noticed that the top of the cake was burnt to a crisp and that the temp of the oven was well above where it should have been. What we also noticed is that the broil element was on, apparently full strength. Thinking this was human error, we attempted to shut off the oven and restart with a new batch. At that time we were unable to turn the oven off and after a few minutes, recognizing that this was a dangerous situation, switched off the main breaker to the stove. 30 minutes later when things had cooled down, we turned the oven onto bake, 350 degrees and after about 1 minute noticed that the broiler element came on, full power, and was unable to turn it off using the switches on the stove. Killed the breaker again and unplugged the stove permanently. After further inspection we noticed that the paint around the vent on the stove had gotten so hot that it had bubbled.

    To sum it up:

    1.) Stove will go from low bake to full broil without the user knowing creating a dangerous situation which could result in a fire 2.) Stove will not shut off once it is in this state

    I’ve contacted Sears/Kenmore directly and they only stated that there were no recalls on this model and could help in any other way.

    I’ve googled this Kenmore model and see identical reports from other consumers. There’s even a youtube video reporting the exact same scenario http://www.youtube.com/watch?v=L0eBsTy-9qM, exact same model as my stove.

    Thanks

    Model
    790.95662102
    Serial number
    VF21623808
    Bought from
    Sears
    Where
    Cumberland, Rhode Island: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Mar 20, 2014, sent to the company Apr 14, 2014, published by CPSC Apr 28, 2014

    The product, in the report: Electric Range Model #: 790.96223404 Serial #: VF51 147459

    The consumer stated that the range is located in her home where she has tenants.

    The consumer was informed by the tenant that the range’s front right burner surface melted. The tenant informed the consumer that the burner caught on fire when the she was cooking.

    The tenant informed the consumer that the glass appears to have melted. The glass surface is stuck to the frying pan.

    The consumer contacted Sears, Kenmore and Frigidaire regarding the incident .

    The consumer received a run around between Kenmore and Frigidaire.

    Sears provided consumer with a claim number. They informed the consumer that they would contact the tenant by 03/24/14 regarding the incident.

    The consumer’s unit is not included in recall # 09-333.

    Model
    790.96223404
    Serial number
    VF51147459
    Bought from
    Sears, North Carolina
    Bought
    Mar 18, 2005
    Where
    Camden, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Mar 20, 2014, sent to the company Mar 28, 2014, published by CPSC Apr 11, 2014

    The product, in the report: Kenmore Electric Range, Model 790.92209018 Serial VF31372766

    My son purchased a home last fall, complete with new appliances. The Kenmore electric range worked fine until last week. My daughter in law was home with her daughter. My daughter in law did not turn the oven on, but simply put a box of pizza in the oven to keep warm. Approximately 5 minutes later, the kitchen filled with smoke and started shooting sparks from behind/underneath the oven. My daughter in law was able to pull the range from the wall and unplug it. This could have been a real tragedy. I am unable to find a recall on this product and would like any assistance you could provide.

    Model
    790.92209018
    Serial number
    VF31372766
    Bought
    Jan 1, 2013
    Where
    Goffstown, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Age 35, Male
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Mar 19, 2014, sent to the company Apr 14, 2014, published by CPSC Apr 28, 2014

    The product, in the report: electric range

    03/16/2014 9 A.M. The consumer stated that her husband had used the oven about an hour before it exploded. The oven was turned off and had cooled down. Her husband was standing at the end of the island in the kitchen. Suddenly, the oven door exploded outwards. The consumer stated that she is concerned because her grandchildren could have been there and got injured. The consumer stated that she called the Sears Repair line. A repair technician is scheduled to come out on 3/17/2014. The consumer was advised that she will have to pay for the visit. There were no injuries.

    Model
    790.92803010
    Serial number
    VF02254569
    Bought from
    Sears, Kentucky
    Bought
    May 1, 2010, about then
    Where
    Louisville, Kentucky: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  18. No one hurt

    Made Mar 19, 2014, sent to the company Apr 14, 2014, published by CPSC Apr 28, 2014

    The product, in the report: electric range

    (03/16/2014)The consumer stated that his wife had cooked dinner and turned off the oven. She cracked the oven door open and placed a damp towel on the edge of the door so that the towel could dry.

    The consumer stated that he and his wife were sitting in the living room watching the television. About 40 minutes later, the outside glass of the oven door exploded. There were pieces of glass all over the floor.

    There were no injuries

    Model
    790.92803010
    Serial number
    VF02254543
    Bought from
    Sears, Florida
    Bought
    Nov 19, 2012
    Where
    Umatilla, Georgia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Mar 19, 2014, sent to the company Mar 27, 2014, published by CPSC Apr 10, 2014

    The product, in the report: Kenmore Double Wall oven - lower oven only, electric wall oven

    Kenmore oven glass door exploded (not shattered) throwing glass bits all over kitchen floor and counter. I read that it is safety glass, but it projected hard enough that I felt those glass pieces hit my arm as it exploded. It is 3 days later and I am still sweeping up glass. The glass front of the bottom wall oven exploded when I touched the handle to open it. “Toughed” it. I didn’t even get the door open. The oven has not been turned on since December 2013. I only keep a skillet and pan in it because I use them every other day or so. It had not been on, not hot for months. In fact, I was just getting home and needed the skillet that I leave in there. The model of the oven that shattered is 790.47769405. I have not contacted Sears because from the other complaints I found on the internet, they will not take responsibility and I honestly don’t have any time to make a wasted call. I am keeping small children and pets out of that part of the kitchen for the next couple of weeks because I am still finding pieces of glass. This is very dangerous. Consumers need to be made aware of the possibility of that glass front exploding. If my 6 year old niece, or any small child or pet had been standing near that oven when the glass exploded, they would have gotten glass in their face. That is very dangerous.

    Model
    790.47769405
    Serial number
    NF84015478
    Bought from
    Sears
    Bought
    Sep 1, 2008, about then
    Where
    Shreveport, Louisiana: Home/Apartment/Condominium
    Who was involved
    Age 55, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Mar 17, 2014, sent to the company Apr 16, 2014, published by CPSC Apr 30, 2014

    The product, in the report: Four burner electric range

    Home was buit in 2008 and electric range was in home when caller moved into home. He had small issues with the range prior to September 2013 but nothing he felt was a safety hazard. The caller states that his appliance model and serial numbers are very near the one’s recalled. He states that after use his front two burners many times remain on after he turns them off then 10% of the time the burners don’t turn off when the knob is turned to off. 90% of the time his burners work but that the 10% that they do not then he has to turn them on and off a few times before they will remain off. There have been no injuries to report The caller has not contacted the manufacturer but does intend to contact them.

    Model
    790.96009601
    Serial number
    VF73443803
    Bought from
    In house when purchased, Georgia
    Where
    Rock Spring, Georgia: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Mar 16, 2014, sent to the company Mar 24, 2014, published by CPSC Apr 7, 2014

    The product, in the report: Kenmore Electrical Range-model 790.9210*,9220*,9230,9240

    I am reporting my Kenmore Electrical Range stove (serial VF10279909). The stove started a fire in our house and the control panel caught on fire and burned and melted the back of the panel.

    Model
    Kenmore Electrical Range
    Serial number
    VF10279909
    Bought from
    Sears, Alabama
    Bought
    Feb 19, 2011
    Where
    Montgomery, Alabama: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Mar 11, 2014, sent to the company Mar 20, 2014, published by CPSC Apr 3, 2014

    The product, in the report: Kenmore range/oven, 790.9642240c. Glasstop, self-cleaning.

    I have a Kenmore glasstop range/oven. Model number 790.9642240c. I was trying to preheat it when I got a message and beep on the display. The message was F10. I turned the oven off, but it turned on again spontaneously. No matter what I did, it kept turning on and continued to get hotter and hotter. I finally pulled the stove away from the wall and unplugged it. I called Sears. They took my information, told me that there was no recall when I asked them, and said that they could send someone out to repair the appliance. I declined because I have already gone around and around with Sears about a dishwasher that continues to have the same electrical problem over and over again. I am not paying a few hundred dollars to fix something that will not stay fixed. I am totally disgusted with Sears. I have also read other posts on this site from people who have had similar problems.

    Model
    790.9642240c
    Serial number
    VF73723508
    Bought from
    Sears, Indiana
    Where
    Swayzee, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 69, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  23. No one hurt

    Made Mar 11, 2014, sent to the company Mar 20, 2014, published by CPSC Apr 3, 2014

    The product, in the report: Kenmore Elite model # 79098023800 double oven range

    We have a Kenmore Elite Range that the racks fall off all the time. It initially was occasional and we just dealt with it, but now they have fallen several times causing steaming food to spill everywhere.

    Model
    79098023800
    Bought from
    Sears, Virginia
    Bought
    Feb 15, 2009, about then
    Where
    Virginia Beach, United States: Home/Apartment/Condominium
    Who was involved
    Age 56, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Mar 10, 2014, sent to the company Mar 19, 2014, published by CPSC Apr 2, 2014

    The product, in the report: Kenmore elite slide in electric range 790.4661 black and silver.

    Kenmore elite stove started smoking and gave f10 error code that could not be cleared out as stated in manual. Oven was super hot and could smell electronic burn smell as well as smove from interior of oven as if it was in clean mode. Originally i had the main board replaced over 4 years ago under a sears extended warranty and was told i should not see any more problems. The stove apparently overheats and it is unknown if heating element stops heating as i could not get response from the clear button. I had to flip the breaker to disable. I am very concerned as i read online the amount of people with this same problem on this model, it also concerns me that some kenmore elite products of the same years had problems. I believe this model may incure problems but was not as widely sold due to its price.

    Model
    790.4661
    UPC
    46613991
    Serial number
    Nf61216985
    Bought from
    Sears
    Bought
    Oct 17, 2006
    Where
    Tucker, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Mar 6, 2014, sent to the company Apr 1, 2014, published by CPSC Apr 15, 2014

    The product, in the report: Electric Glasstop Range

    The consumer stated that every time when the oven is turned on, the exterior of the unit gets really hot.

    The consumer stated that the heat rises up to the control panel. The consumer stated that plastic on the control panel is burnt (brown).

    The consumer stated that on 3/5/14, his wife went to use the microwave above the unit. The glass plate in the microwave was hot to the touch. The consumer stated that the outside of the microwave was hot too.

    The consumer stated that this issue has occurred ever since they purchased the unit. The consumer’s wife stated that now the unit gets more hot than before.

    Model
    790.95352800
    Serial number
    VF84056522
    Bought from
    Sears, Michigan
    Bought
    Jan 1, 2004, about then
    Where
    Clarkston, Michigan: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Mar 4, 2014, sent to the company Mar 31, 2014, published by CPSC Apr 14, 2014

    The product, in the report: Smoothtop Electric Five Burner Range

    The consumer’s wife stated that she turned the oven on to preheat at 350 degrees so that she could bake some cinnamon rolls. Her daughter placed the pan of cinnamon rolls in the oven. After about three minutes, her daughter stated that she smelled something burning. Seconds later, the cinnamon rolls were on fire. The outside of the oven was so hot that she couldn’t touch it. Her daughter opened the oven, took the pan out and threw it outside. The pan was so hot, the spot where it landed on the outdoor carpeting melted. An F10 code showed on the stove. The consumer’s daughter advised her that that was an indication that something bad had happened with the stove. The stove was disconnected at the circuit breaker. The consumer stated that they no longer have the product because they needed the space for the new stove that they purchased. The consumer stated that they looked on line and found out that stoves of this type were recalled because they catch on fire. * The consumer may contact the mfr. at a later time. This model was not included in a recall.

    Model
    790.95354803
    Serial number
    VF92956919
    Where
    Aurora, Colorado: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Mar 4, 2014, sent to the company Mar 11, 2014, published by CPSC Mar 26, 2014

    The product, in the report: Kenmore Electric Range, White

    One front burner does not shut off when the dial is turned to the off position. Today, we also saw an electric spark as the dial was being turned. Our model #, 790.96002600, is not listed on a Kenmore recall we see on the internet. We shut off the breaker tonight so we can sleep in peace and not worry about a house fire.

    Model
    790.96002600
    Serial number
    VF64918778
    Bought from
    Home builder supplied this appliance, Georgia
    Bought
    Jul 1, 2007, about then
    Where
    Murphy, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 45, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Mar 3, 2014, sent to the company Mar 10, 2014, published by CPSC Mar 25, 2014

    The product, in the report: Kenmore Elite Electric Built-in Oven

    Our Kenmore Elite wall oven caught on fire and burned the cabinet above it. Model #790-49073400. It appears to have caught on fire behind the control panel. This happened shortly after turning the oven on. I feel this oven is unsafe.

    Model
    790.49073400
    Serial number
    NF45112144
    Bought from
    Sears
    Bought
    Jul 4, 2006
    Where
    Washington, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 54, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Mar 1, 2014, sent to the company Mar 11, 2014, published by CPSC Mar 26, 2014

    The product, in the report: Black and stainless Kenmore Elite Electric glass top range with digital control panel.

    I have a Kenmore Elite electric glass top range with digital controls. The back left burner comes on and stays on high by itself and can only be turned off if unplugged. I saw there was a recall for this issue but my model was not included. It has the same exact problem as the recall so I am unsure why it was not included unless there has not been enough complaints of the problem with this model.

    Model
    790.99123405
    Serial number
    vf52144589
    Where
    joshua, Texas: Home/Apartment/Condominium
    Who was involved
    Age 30, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Feb 28, 2014, sent to the company Mar 24, 2014, published by CPSC Apr 7, 2014

    The product, in the report: Built in electric oven

    Consumers had just finished heating their meals in the built in electric oven with coils burners on top for about 30 minutes (temperature unknown). They took their food out and turned off the oven. The oven’s cooling fan came on. It was on for about 20 minutes. Consumer walked by the oven and the exterior door glass exploded in a thousand pieces. Some of the pieces hit him in his chest (no injury). The oven’s handle became semi-loose.

    Consumer made sure that the oven’s controls were in the off position and has not used the oven since the date of the incident.

    The next day, the consumer called Kenmore. The mfr’s rep. took some information from the consumer and sent him a replacement glass but no technician has come to install it.

    The replacement glass is the wrong sizes for the oven.

    Consumer is not comfortable with the oven and called Kenmore again and asked for someone to call back to discuss a replacement oven but, he has not heard back from anyone.

    Model
    79048079000
    Serial number
    NF21324363
    Where
    Chancellor, Alabama: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Feb 27, 2014, sent to the company Apr 14, 2014, published by CPSC Apr 28, 2014

    The product, in the report: Electric Oven Glass door

    Caller stated that her electric oven glass door handle fell off when she held it and then the door exploded shattering glass pieces into another room while it was off. They were glass pieces on the floor and on her counter top as well. (2/27/2014) The retailer was contacted and she was advised that a service technician would be sent out 2/27/2014 between 12 and 4. The oven has not been used for days.

    She has had 3 or more service calls since 2010 for various issues like thermostat failure, burners breaking away from electrical wiring etc.

    Caller feels that this electric range is a safety hazard and should be recalled.

    Model
    790-46769901
    Serial number
    NF04420406
    Bought from
    Sears, Missouri
    Bought
    Nov 16, 2010
    Where
    St Louis, Missouri: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Feb 27, 2014, sent to the company Mar 10, 2014, published by CPSC Mar 25, 2014

    The product, in the report: Kenmore glass top range

    We have a Kenmore glass top range. It was bought in 2002, and granted, has some age on it, but we have never had any problems with it. Our SN# is VF15120691 and Model# is 790.95201100. after using the bake function, turning it off, and then using broil, I cut the oven off. Problem was, the element on the bottom came back on and would not go off. Tried turning bake function on then back off, but element still heated up and seemed hotter than the 350 degree setting I had used. Only way to turn it off was to turn circuit breaker switch off. After 15 minutes or so, turned breaker back on and turned bake on, and lowered temp to it’s lowest setting, 170 degrees. Element still began to heat up to a high temp. Turned breaker back off. Searched for recalls on this product, and talked to Sears but found no recalls.

    Model
    790.95201100
    Serial number
    VF15120691
    Bought from
    Sears at Ashevile Mall, North Carolina
    Bought
    Jan 1, 2002, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 45, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Feb 25, 2014, sent to the company Mar 7, 2014, published by CPSC Mar 24, 2014

    The product, in the report: Black smooth top convection range, model # 790-97459800, serial # VF90855712

    I was baking a batch of oatmeal cookies, I heard a loud pop and instantly smelled a burned electrical smell. I went out and found that the Kenmore oven had stopped and had no power to it. We pulled out the range and found that the whole electrical computer on the range had burned up. We replaced that computer and then had more problems. We then found that the bottom element that is covered by the bottom metal base of the stove had shorted out and quit working. I looked online and found other smooth top Kenmore ranges were recalled and believe mine should be added to the list. Others had cabinets start on fire.

    Model # 790-97459800 S# VF90855712

    Model
    790-97459800
    Serial number
    VF90855712
    Bought from
    Sears
    Bought
    Mar 14, 2009
    Where
    Winthrop, Washington: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Feb 24, 2014, sent to the company Mar 12, 2014, published by CPSC Mar 27, 2014

    The product, in the report: Electric Range

    The consumer stated that the broiler part of her oven comes on automatically even when the range is off. The consumer stated that she has to unplug the unit or cut the breaker off for the broiler to turn off. The consumer stated that the control panel shows the oven as off when the broiler is turns on. The consumer stated that the broiler gets so hot that the floor around the unit feels warm. The consumer stated that the unit is located at her lake home. The problem started summer 2013. The consumer stated that the problem first occurred in the summer and then the unit was working fine for about 5 months. The consumer stated that the problem started to occurring recently. The consumer has not been able to speak to the manf. There are no recalls on this unit.

    Model
    655.95802000
    Serial number
    RL0539978
    Bought from
    Sears, Indiana
    Bought
    Mar 1, 2003, about then
    Where
    Kuttawa, Kentucky: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Feb 24, 2014, sent to the company Apr 4, 2014, published by CPSC Apr 18, 2014

    The product, in the report: Double Wall oven

    Consumer stated that she has been experiencing problems with her electric double wall oven. The manufacturer was contacted and the control board was replaced 11/2013. The oven overheats and she cannot power it off, it has to switched off using the circuit breaker. She noticed smoke emitting from the unit while she was using it at 350 degrees for approximately 20 mins and the heating coil illuminated bright red, The circuit breaker was used to power it off.

    2/2014 Consumer contacted the manufacturer, she was advised since the panel was replaced the coil should have been replaced as well. The parts were sent out 2/4/2014 and were installed by her spouse. However, this did not correct the problem, the incident continues to occur. The oven remains off with the circuit breaker.

    The manufacturer was not contacted recently. She feels that the oven is a fire hazard and should be reported.

    The product is not affected by a recall.

    Model
    911.47649100
    Serial number
    1r6308490
    Bought from
    Sears, Michigan
    Bought
    Jan 15, 2003, about then
    Where
    Seganaw, Michigan: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made Feb 24, 2014, sent to the company Mar 14, 2014, published by CPSC Mar 31, 2014

    The product, in the report: Kenmore Elite smoothtop (e.g., glass top) slide–in style electric range, model number 790 46999 1000 serial number NF 12608551

    I have a Kenmore Elite smoothtop (e.g., glass top) electric range, model number 790 46999 1000, serial number NF 12608551 manufactured in June, 2001 in Canada and sold to me by my local Sears store here in Jacksonville, Florida in 2001. It is a slide–in style rather than a freestanding style. It should have been among the 200,000 Frigidaire & Kenmore smoothtop electric ranges recalled on August 27, 2009 & April 5, 2011 by Sears after investigations by the Consumer Product Safety Commission but it was not included in either. The same range was also recalled by Sears Canada on August 26, 2009.

    Like the freestanding models that were recalled mine heats to different temperatures than selected, posing a fire and burn hazard to consumers. Specifically, it has only two possible temperature settings: high and off. When you turn on the range top, no matter what temperature you select, from Lo, 1 through 9, or High, the range top element heats immediately to the highest setting and remains there regardless of adjustment until it is turned off. This does not happen as a single or occasional incident. It happens every time the top of the range is in use. (The oven works fine. Just the range top is malfunctioning and getting worse as time goes by. High is getting hotter.

    I have talked to Sears about it many times, including in person in the store where I purchased it. Sears has been totally unresponsive. This slide-in range is identical to the freestanding models that were recalled with the same combination rotary dial controls for the cook top and digital controls for the oven. On my range, because it is a slide-in model, the controls are on the front rather than the back, but they are identical to those pictured in the documentation for the recalled ranges. I am a lifetime customer of Sears, having always bought all of my high end kitchen and laundry appliances from them. This will no longer be the case. This is a very dangerous product and I do not appreciate Sears’ lack of corrective action on selling this defective “top of the line” product and not taking action to correct the defect.

    Model
    # 790 46999 1000
    Serial number
    NF 12608551
    Bought from
    Sears, Florida
    Bought
    Jun 1, 2001, about then
    Where
    Jacksonville, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  37. No one hurt

    Made Feb 19, 2014, sent to the company Feb 27, 2014, published by CPSC Mar 14, 2014

    The product, in the report: Sears Kenmore Select Clean Self-cleaning electric range model 665.95802

    I have a Kenmore select clean self-cleaning electric range model 665.95802 that was purchased in July of 2000. This evening I was using the oven to make dinner, set at 375, for a little over an hour when the buzzer beeped and displayed the error code E2 F3. When I opened the oven door I was suprised to see the broiler element aglow. Thinking that I had accidentally turned it on, I immediately punched the CANCEL button and left the door ajar. After 10 minutes it was obvious that the element continued to heat and I resorted to unplugging the oven. After it had cooled down, I plugged it back in and the broiler element began to heat up. Doing quick research on this issue I found many threads with other people having the exact same problem. At this point in time I am unable to use the stove top because the broiler element heats up when the range is plugged in.

    Model
    Select clean self-cleaning electric range /M# 665.95802
    Serial number
    RK2820217
    Bought from
    Sears, Ohio
    Bought
    Jul 20, 2000, about then
    Where
    Medina, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 49, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Feb 19, 2014, sent to the company Mar 31, 2014, published by CPSC Apr 14, 2014

    The product, in the report: Electric range/oven

    The consumer turned his oven on bake setting at 350 degrees for about 5 minutes when he noticed that a considerable amount of sparks and smoke was emitting from the control panel and the back of the range. The circuit breaker “tripped” and turned off the range. The consumer unplugged the range, and discontinued the use of the range. Source of sparks was oven control. Spit fire 316418702. 2/17/14-The consumer contacted the retailer. The customer service representative informed him that his range was not included in recall #09-333 and advised to contact CPSC to report the incident.

    The consumer feels that the oven’s control panel poses a fire hazard to the consumer. This product is not affected by a recall.

    Model
    790.96614401
    Serial number
    VF45041362
    Bought from
    sears, Ohio
    Bought
    Feb 1, 2005
    Where
    Van Wert, Ohio: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Feb 18, 2014, sent to the company Feb 26, 2014, published by CPSC Mar 13, 2014

    The product, in the report: Kenmore Smooth Top Electric Range with Warming Drawer

    My oven (which was set at 350 degrees) heated extremely hot, filling the house with smoke. Then, when I tried to turn the oven off, the heating element remained on and on high heat. It would not turn off. We had to trip the breaker to get the oven to turn off.

    After researching the problem on the internet, this seems to be a recurring issue with Kenmore ranges. I was fortunate that it happened when I was home, as it seems that these ranges can turn themselves on and not turn off. If this had happened when we all were at work, my house might not be standing right now.

    Model
    665 95822003
    Serial number
    RM2513205
    Bought from
    Sears
    Bought
    Aug 2, 2002
    Where
    Sandy Hook, Connecticut: Home/Apartment/Condominium
    Who was involved
    Age 53, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Feb 18, 2014, sent to the company Feb 25, 2014, published by CPSC Mar 12, 2014

    The product, in the report: Sears Kenmore electric range with a black top and stainless steel front.

    The glass in the front of our oven exploded in the middle of the night (about 12:30 am). I had used the oven in convection mode for about 20 minutes earlier in the evening to cook some fish but the oven had been off & well cooled. It just exploded without any reason. The oven was a Sears Kenmore and was 3 years old. No one was in the kitchen last night but if someone or one of the pets had been by the stove, they could have been injured. The entire front piece of glass blew out.

    Model
    790.97463802
    Serial number
    VFO2634332
    Bought from
    Sears, Wisconsin
    Bought
    Nov 1, 2011, about then
    Where
    Sun Prairie, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Feb 16, 2014, sent to the company Feb 25, 2014, published by CPSC Mar 12, 2014

    The product, in the report: Kenmore Elite model 790.97473805 electric flat-top range and oven.

    When we try to use the oven on our model 790.97473805 electric range/oven, the oven overheats, there is an error code, the unit beeps, and the oven heating element will not shut off unless we cut the power to the unit.

    Model
    Kenmore Elite 790.97473805
    Serial number
    VF02241446
    Bought from
    Sears, Pennsylvania
    Bought
    Aug 1, 2010, about then
    Where
    Dawson, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 41, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  42. No one hurt

    Made Feb 14, 2014, sent to the company Apr 3, 2014, published by CPSC Apr 17, 2014

    The product, in the report: Electric Range

    The consumer stated that her husband had cooked chicken wings at 325F for some time. The consumer stated that the oven was almost cool when her husband went to put things away. The consumer stated that when her husband went to open the oven door, a couple hours after turning the oven off, the outer oven glass exploded. The consumer stated that the other (double glass pane) remained in tact. There were no injuries.

    The consumer contacted the manufacturer and the retailer regarding the incident. The consumer was informed that there are no recalls on the unit.

    The consumer stated that the manf informed her that they can put in a new glass. The consumer stated that her warranty expired in Nov 2013. The consumer stated that the manf informed her that she would have to pay the expense of a new glass.

    The consumer stated that the manf is not concerned about safety. The consumer stated that the manf is just willing to repair the unit without looking into what caused the problem.

    The consumer is not exactly sure how she will proceed at this time.

    Model
    790.92903010
    Serial number
    VR02555948
    Bought from
    Sear’s, Maryland
    Bought
    Aug 10, 2010
    Where
    Hanover, Maryland: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made Feb 10, 2014, sent to the company Mar 6, 2014, published by CPSC Mar 21, 2014

    The product, in the report: Smooth-top Electric Range

    Caller purchased his smooth top electric range in September 15, 2004 and had no problems with it until February 7th, 2014. Around 3:00PM as he was turning on the convection oven it gave out a large spark then burst into flames. The flames were approximately a foot high. There was a large amount of smoke as well as an electrical burning odor. The caller immediately hit the off button then realized the circuit breaker had already tripped. He pulled the range out from the wall and quickly unplugged it. He opened his doors and windows to rid the house of the smoke. There is minimal damage to the callers wall and tile but there is some charring to both. There is some charring to the underneath of the microwave that had been

    There are no injuries being reported The caller contacted the manufacturer February 10th, 2014 at approximately 1:00PM and was referred to the CPSC Hotline. His range is not recalled.

    Model
    790.9661.9400
    Serial number
    VF43527082
    Bought from
    Sears, Michigan
    Bought
    Sep 15, 2004, about then
    Where
    McComb, Michigan: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Feb 10, 2014, sent to the company Feb 20, 2014, published by CPSC Mar 7, 2014

    The product, in the report: Kenmore oven, glass top Model number 790.9622340B Serial number VF63750262

    Oven was on self clean, outer glass shattered into a billion tiny pieces

    Model
    790.9622340B
    Serial number
    VF63750262
    Bought from
    Sears
    Where
    Elizabethtown, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made Feb 7, 2014, sent to the company Mar 11, 2014, published by CPSC Mar 26, 2014

    The product, in the report: Electric Oven

    02/04/14- The consumer stated that she was cooking in the oven of her smooth top electrical range using the baking setting at 350 degrees for one hour and then at 375 degrees for approximately 10 minutes when she heard a “pop” sound. The consumer turned the oven’s light on and noticed that the inside glass door was shattered. The consumer stated that she turned off the oven and opened the oven door. She noticed that small pieces of glass fell out from the door, and that when she closed the oven door small pieces of glass fell down inside.

    02/04/14- The consumer contacted the retailer’s service and repair phone number. The retailer informed the consumer that since the range was under warranty they would provide a replacement glass and scheduled a technician for 02/13/14 free of charge. The consumer agreed. The consumer thinks this product poses a safety hazard to the consumers.

    The model and serial number of the product are not covered by a recall.

    Model
    790.97003210
    Serial number
    VF32559072
    Bought from
    Sears, Michigan
    Bought
    Jul 6, 2013
    Where
    Ludington, Michigan: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made Feb 6, 2014, sent to the company Apr 4, 2014, published by CPSC Apr 18, 2014

    The product, in the report: Smooth-top electric range

    Smooth-top range (range was a gift to caller sometime around 2005.)

    Unit was been repaired by manufacturer in past due to same issue with the right front burner sometime around 2008-2009

    During 2010 the left front burner began being difficult caller finished cooking, turned burners off but within a few minutes the burners were back and caller states that so

    Two front large burners will not turn off and consumer is worried about fire.

    Caller states that she seldom uses the back burners but uses the front quiet often

    There have been no injuries to report

    Caller contacted manufacture February 4th, 2014, spoke with male representative but did not obtain name.

    Caller is asking that she receive repair at manufacturer expense.

    Model
    790.96122408
    Serial number
    VF64672159
    Bought from
    Sears
    Bought
    Jun 15, 2005, about then
    Where
    Guston, Kentucky: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Feb 4, 2014, sent to the company Feb 24, 2014, published by CPSC Mar 11, 2014

    The product, in the report: Electric Oven

    Caller stated that the oven liner failed which caused it to bow resulting in the oven racks collapsing to the oven floor and spilling the contents that was being cooked.

    1/27/14 The manufacturer and she was informed that the incident was noted and offered her a coupon towards purchase of another unit.

    She stated that in her research she has seen a lot complaints online about this incident occurring to several consumers. She feels that this is a safety hazard and the wall oven should be recalled.

    The product is not affected by a recall.

    Model
    790.48039800
    Serial number
    nf84410625
    Bought from
    Sears, Virginia
    Bought
    Aug 2, 2008, about then
    Where
    Roanoke, Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Feb 3, 2014, sent to the company Feb 24, 2014, published by CPSC Mar 11, 2014

    The product, in the report: electric range

    (02/02/2014) The consumer stated that she put a roast in the oven to bake. There was a smell like hot metal. Instead of the oven coming on, the broiler came on. She was unable to turn the broiler off. She had her grandson to move the stove so that she could unplug it. She waited for about thirty minutes and plugged the stove back in again. The same thing happened. The broiler came on instead of the oven. The oven was so hot that it turned the rack black.

    (02/03/2014) The consumer called Kenmore to find out if the product was recalled. She was advised that the stove was not recalled. Kenmore is sending a repair person out on 2/3 at a cost to the consumer.

    Model
    665.92022101
    Serial number
    RL3610214
    Bought from
    Sears, Kansas
    Bought
    Dec 4, 2001
    Where
    Topeka, Kansas: Home/Apartment/Condominium
    Who was involved
    Age 67, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Smoothtop, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  49. First aid

    Made Feb 3, 2014, sent to the company Feb 26, 2014, published by CPSC Mar 13, 2014

    The product, in the report: Electrc Oven Glass Door

    Caller stated that the outer glass door of the oven exploded shattering glass pieces everywhere. Glass pieces became a projectile which caused his spouse and child to receive lacerations to their legs. The oven was off for approximately 45 mins when the incident occurred. No medical attenion was received. He administered first aid to the wounds, no medical attention was necessary.

    2/3/14 The manufacturer was contacted and he was informed that there was no recall on his product and that a service rep would be sent out for examination and repair at his expense.

    Caller feels that this range is a safety hazard and should be recalled.

    Model
    790.92803011
    Serial number
    VF05033438
    Bought from
    Sears, New Jersey
    Bought
    Feb 20, 2011
    Where
    Franklin, New Jersey: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  50. No one hurt

    Made Jan 30, 2014, sent to the company Mar 11, 2014, published by CPSC Mar 26, 2014

    The product, in the report: Electric Range

    The consumer stated that the front, right burner would turn on without being switched on. The consumer stated that the burner would not turn off once it turns on. The consumer stated that the temperature on the burner fluctuates by itself.

    The consumer stated that only the front, right burner has this issue.

    The consumer stated that this has happened about 5 times.

    The consumer stated that the control board on the range went out in 2008. The consumer stated that the control board was replaced at that time. The consumer believes that the repair was conducted by a Kenmore technician.

    The consumer stated that the manf informed him that his model # is not included in recall #09-333.

    Model
    790.99113302
    Serial number
    VF43422811
    Bought from
    Sears, Michigan
    Bought
    Jan 1, 2005, about then
    Where
    Imlay City, Michigan: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Jan 29, 2014, sent to the company Feb 20, 2014, published by CPSC Mar 7, 2014

    The product, in the report: Electric Range

    Caller stated that she is experiencing similar problems with her electric range as Release # 09-333. The right front burner will not turn off and she has to disconnect the range. However, when she reconnects the range the incident re-occurs. Hazard: Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers. She stated that she started experiencing this problem intermittently around a year after purchase, 1/26/14 after the incident occurred the range would not reset itself which prompted her to contact the manufacturer. 1/27/14 The manufacturer was contacted and she was informed that her model was not affected by the recall and that her model and serial would be added to the incident database. Caller feels that this range is a fire hazard and should be recalled.

    Model
    790.96629700
    Serial number
    VF73258177
    Bought from
    Sears, New Hampshire
    Bought
    Nov 8, 2008, about then
    Where
    Warner, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made Jan 28, 2014, sent to the company Feb 5, 2014, published by CPSC Feb 21, 2014

    The product, in the report: Kenmore Elite electric flat top range, with convection oven model # 790.4661*

    Our kenmore Elite electric range model#790.4661 which we have owned for five (5) years caught on fire. My wife called the fire department, they quickly responded and put it out, upon there inspection they said it was not our electrical or grease, but it was the control panel. Apparently it shorted out or something and flames started shooting out of it. I goggled the problem when I got home, and am finding out we are not alone in this issue. I am not sure what to do from here, but I am sure that this could have been a lot worse and people need to know. I can not get to the serial no. As the door is locked, and I won’t plug it in to get it unlocked.

    Any advice would be appreciated

    [REDACTED]

    Model
    790.4661
    Bought from
    Sears
    Bought
    Jan 9, 2009
    Where
    Colorado Springs, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 34, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made Jan 28, 2014, sent to the company Feb 27, 2014, published by CPSC Mar 14, 2014

    The product, in the report: electric oven with range

    01/26/2014- The consumer stated that she was baking a cake at 300 degrees for about 10 minutes in the oven. Immediately after, she smelled an odor similar to burnt plastic. The consumer states that she pressed the stop button on the control panel to turn off the oven and noticed a spark and immediately after the control panel caught on fire. The consumer went to look for her fire extinguisher. She was away for 1 minute and when she came back in the kitchen the fire was extinguished. The consumer unplugged the unit from the wall outlet.

    01/27/14- The consumer contacted the retailer. The retailer’s representative, named [REDACTED], advised the consumer to have the range inspected for a minimum of $79.00 plus the cost of repairs. The consumer did not agree to this at the time she was speaking with [REDACTED].

    1/27/14- The consumer stated that she intends to contact the manufacturer. The consumer thinks this product poses a safety hazard.

    The product is not affected by a recall.

    Model
    790.92809010
    Serial number
    VR02973870
    Bought from
    Sears, Wisconsin
    Bought
    Aug 13, 2013
    Where
    Ashland, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Jan 27, 2014, sent to the company Feb 4, 2014, published by CPSC Feb 20, 2014

    The product, in the report: Kenmore stove

    Glass oven door exploded - shattered - sending glass 4-5 feet out into the room

    Model
    790.97423901
    Serial number
    VF00646337
    Bought from
    Sears
    Bought
    Feb 1, 2010
    Where
    San Diego, California: Home/Apartment/Condominium
    Who was involved
    Age 62, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Jan 27, 2014, sent to the company Mar 13, 2014, published by CPSC Mar 28, 2014

    The product, in the report: Electric Range

    The caller purchased her electric range in October 2008.

    January 26th, 2014 the caller’s range back panel electrical wires caught fire.

    She was cooking on the left front burner when she noticed that the front panel kept glowing brighter and brighter until she noticed that it was on fire.

    She saw that the flames were filling the area of the panel and were at least 5” to 6” high.

    She pulled the breaker then put baking soda on the area which extinguished the fire.

    The breaker remains off.

    Caller is reporting this incident as a severe fire hazard and would like the public to be made aware of the potential for fire hazard.

    There have been no injuries reported

    Caller reported this incident to the manufacturer for information and plans to contact them again in an attempt to file a report

    Model
    790.9422340E
    Serial number
    VF84045336
    Bought from
    Sears
    Bought
    Oct 15, 2008, about then
    Where
    Selma, Alabama: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  56. Not said

    Made Jan 23, 2014, sent to the company Jan 31, 2014, published by CPSC Feb 18, 2014

    The product, in the report: Electric Range/Stove

    Broil element on a Kenmore electric range comes on without any input from the consumer and cannot be turned off using the controls on the appliance. This happened once before about 5 years ago. In that incident, I flipped the circuit breaker and the oven reset. This time it will not reset and the broil element comes back on as soon as the power is on. Note that the display will not indicate that the oven is on when this occurs so you are alerted by the strong smell or the visible glowing red element. The display works fine and indicates any input from the consumer to include broil and bake. However, if you turn the broil off, the display indicates that nothing is on, but the broil element remains on. The only way to turn it off is to disconnect the power. Appliance details: Kenmore Super Capacity with ULTRABAKE System electric range, Model 665.95004102, SN RP2723186

    Model
    665.95004102
    Serial number
    RP2723186
    Bought from
    Sears, Mississippi
    Bought
    Jan 1, 2004, about then
    Where
    Meridian, Mississippi: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  57. No one hurt

    Made Jan 22, 2014, sent to the company Jan 30, 2014, published by CPSC Feb 13, 2014

    The product, in the report: Kenmore Smoothtop Electric Range model #790.96114408

    Kenmore Smoothtop Electric Range model #790.96114408 burner does not shut off even though the control is in the off position.

    Model
    790.96114408
    Serial number
    VF64166477
    Bought from
    Sears
    Bought
    Oct 25, 2006
    Where
    Halifax, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 44, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Jan 17, 2014, sent to the company Feb 19, 2014, published by CPSC Mar 6, 2014

    The product, in the report: Electric Smoothtop Range

    The consumer stated that the control panel on the range started sparking and popping. The consumer stated that the control panel on caught fire. The consumer stated that there was a flame and smoke.

    The consumer stated that control panel stopped working. The consumer stated that the oven no longer works.

    The consumer stated that her husband opened the control panel. The consumer stated that the inside is burnt from the flame.

    The consumer contacted the retailer. The retailer informed the consumer that they would send out a technician. The consumer was informed that she would have to pay for repair cost, parts and service fee.

    The consumer also contacted the manf. The manf informed the consumer to call Frigidaire. The consumer contacted Frigidaire and they asked her to contact Kenmore.

    The consumer stated that she did not get anywhere with contacting anyone.

    There are no recalls on this model.

    The range was installed in the home that the consumer purchased in 2005.

    Model
    790.96012400
    Serial number
    VF44752720
    Where
    Vancouver, Washington: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Jan 16, 2014, sent to the company Jan 28, 2014, published by CPSC Feb 12, 2014

    The product, in the report: Kenmore glasstop stove, convection oven, stainless steel model 790.97453804 Serial is hard to read it is either VF or VP 95173704

    We bought our Kenmore oven model 790.97453804 in January of 2010, within the first year our oven door exploded shooting glass all over our kitchen and into the adjacent room. We raised a stink with Sears and tried to get a replacement oven, even the local manager fought for us but sears corp would do nothing but repair it. We were assured it wouldn’t happen again. Then the next year our stove started smoking (coming from the top of the oven where the controls are). We immediately killed the power and found out from the tech (the same one who repaired the glass) that it was only the circuit board, nothing to worry about. He was very nice but joked about how these units were junk and that we should not let our warranty expire as we would probably need something repaired yearly. We did let our warranty expire because we thought to ourselves if it breaks again we are getting rid of it! In our 3rd year of ownership the over door exploded again (this is the 2nd explosion). I called Sears and explained how once again, they were lucky we weren’t calling from a hospital and that they need to get this oven out of here. I even told them every incident that I would buy a different one from them if they would return this one, even if it cost more money I would spend the difference just to have something safe. I have small animals, young children.. We have a 5 yr old girl (now 5). She loves to help bake and could you imagine if she were looking through the glass at the time of explosion? I can only imagine Sears would take us seriously if that would’ve happened.. But why not take us seriously before an injury? When I spoke to sears the 3rd instance and pleaded for some kind of return even if not 100% they said nothing they could do, they said they were very sorry and had little children too and can only imagine what that would be like. Then for our troubles they offered us a 10% discount if we bought a new unit. We declined.

    The reason for my post / report is because I firmly believe these units have an issue with the door. I also believe that Sears is ignoring this when they only choose to replace the glass and not the entire door. All these people I read on the internet are having their oven doors explode. If something isn’t done someone will get hurt, if they haven’t already. Plus you have all these people who are out money on these stoves they bought. I don’t recall exactly what I paid for mine, I want to say 1,200 to 1,500 maybe. I also want to mention the old stove I replaced when I bought this was from 1991 (one of the first glass tops ever), still worked perfectly, we only replaced this for the stainless look when we redid our kitchen. I learned since then that Kenmore was made by a different company in 1991, that is why it was built better.

    I just ordered another stove as I don’t feel safe using this one anymore. I do not know what to do with this stove. If I sell it used will I be putting someone else’s child at risk? I can’t live with that. I called my attorney and am waiting to hear what they say. Otherwise I assume we will have to scrap it and just learn that Sears doesn’t deserve our business, ever.

    Does anyone here know of other options to try and recoup some of our loss?

    Model
    790.97453804
    Serial number
    VF95173704
    Bought from
    Sears, Pennsylvania
    Bought
    Jan 5, 2010, about then
    Where
    Mechanicsburg, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 32, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Jan 16, 2014, sent to the company Mar 24, 2014, published by CPSC Apr 7, 2014

    The product, in the report: Electric Smoothtop Range

    The consumer was cooking when she noticed something burning after about 15 minutes. She noticed a bit of smoke was coming from the back of the stove. The burners all quit working as well so they shut off the circuit breaker. Upon inspection, she noticed melting on the back of the stove. She contacted the retailer who only offered a technician to come out of a fee.

    Model
    790.9435977
    Serial number
    VF81139531
    Bought from
    Sears
    Bought
    Jan 15, 2009
    Where
    Goldendale, Washington: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Jan 13, 2014, sent to the company Jan 23, 2014, published by CPSC Feb 6, 2014

    The product, in the report: electric flat top stove

    I am reporting our Kenmore electric range/oven. Our oven will not turn off unless we unplug it and it has gotten so hot that it has blown out the glass in the oven door. It is my firm belief that this product poses a safety risk to the public and should be recalled. The model # is 790-95660100 and serial # VF 14929802.

    Model
    790-95660100
    Serial number
    VF 14929802
    Where
    Hamilton, Ohio: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Jan 13, 2014, sent to the company Jan 29, 2014, published by CPSC Feb 12, 2014

    The product, in the report: electrice range

    (01/09/2014) The consumer stated that his wife had lasagna in the oven set at 350 degrees. The consumer stated that in less than an hour, she smell something burning. She check the stove and discovered that there was smoke coming out of the oven. She tried to turn the oven off, it would not go off. The oven was also getting hotter. She had to turn it off at the circuit breaker.

    The consumer stated he turn the circuit breaker back on and immediately the oven got so hot that he could not stand in front of it.

    Model
    790.95419102
    Serial number
    VF23607256
    Bought from
    Sears, Louisiana
    Bought
    Jan 3, 2000, about then
    Where
    Alexandria, Louisiana: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Jan 9, 2014, sent to the company Jan 29, 2014, published by CPSC Feb 12, 2014

    The product, in the report: electric smoothtop range

    (12/1/2013) The consumer stated that she was using the left front burner of the stove. She noticed that it did not go off when she turned it off. She had to turn the stove off at the circuit breaker. The consumer stated that periodically the burner will come on by itself. She stated that this only happens on the left front burner.

    The consumer stated that she was advised by Kenmore and UL that the stove had not been recalled.

    Model
    790.96113409
    Serial number
    VF64347724
    Bought from
    Sears, Georgia
    Bought
    Jan 15, 2007, about then
    Where
    Douglasville, Georgia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  64. No one hurt

    Made Jan 7, 2014, sent to the company Apr 25, 2014, published by CPSC May 14, 2014

    The product, in the report: Smoothtop Electric Range

    The consumer says the left front burner is set on medium and goes to high by itself. yesterday the right front burner on the opposite side would not shut off when trying to be shut off. The consumer says that in a previous occasion one of the burners moderately sparked up but they did not think anything of it at that time. he is experiencing the same hazard as listed in Release # 09-333, his model however is not on the recall.

    Model
    790.96002601
    Serial number
    VF72222576
    Bought from
    came with home
    Bought
    Jan 15, 2011, about then
    Where
    Lehigh Acres, Florida: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  65. No one hurt

    Made Jan 4, 2014, sent to the company Jan 13, 2014, published by CPSC Jan 29, 2014

    The product, in the report: Kenmore glasstop electric range - white - model number: 79096002601 - serial number: VF74080114

    Kenmore glasstop electric range was heating to (high/boil) when only set at a low temperature setting. Burner was then failing to turn off when swithing the burner to the off position. The only way to turn off the burner was to turn off the breaker in the breake box (eliminating power to the unit). This happened with the original burner, and on at least replacement parts. It is occuring again and this time happening wth two different burners. It is creating a fire risk that the burner is not turning off when it should.

    Model
    7909002601
    Serial number
    VF74080114
    Bought from
    Sears, Pennsylvania
    Bought
    Oct 22, 2007
    Where
    Cheswick, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 39, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Jan 2, 2014, sent to the company Jan 10, 2014, published by CPSC Jan 28, 2014

    The product, in the report: Kenmore Freestanding Electric range model 665 92023101

    New year’s eve, with friends kids in the house, the broiler element heated out of control until the oven was scorched and some parts warped.

    Model
    66592023101
    Serial number
    RL4810531
    Bought from
    Sears
    Bought
    Jan 1, 2008, about then
    Where
    Hinesburg, Vermont: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  67. Hurt, no treatment

    Made Jan 1, 2014, sent to the company Jan 9, 2014, published by CPSC Jan 27, 2014

    The product, in the report: White Kenmore stove/oven with glass cook top, 3 regular and one dual-range burner. Rotary knobs.

    On more than one occasion, my glass cook top (Kenmore) has failed to shut off when the burner knob was turned to the off position. It has also produced constant “high heat” regardless of what heat setting the knob is turned to. This has caused damage to cookware and a minor burn to my hand when I grabbed a handle that should not have been hot to the touch, as the stove was on low. I found a recall that described these problems, but my stove’s serial number was not listed.

    Model
    790.94332700
    Serial number
    VF72352690
    Bought from
    Sears, Florida
    Bought
    May 1, 2008, about then
    Where
    Gainesville, Florida: Home/Apartment/Condominium
    Who was involved
    Age 27, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  68. Not said

    Made Dec 30, 2013, sent to the company Jan 7, 2014, published by CPSC Jan 23, 2014

    The product, in the report: Kenmore Pro glass Cooktop Model No. 790.40553801

    We have a Kenmore Pro 27” Glass Cooktop Model No. 790.40553801 that turns one of the burners on high heat without the knob being turned on. My wife found it this way at 5:00 AM this morning while we were all sleeping. We had bananas sitting on the counter next to it that it burned. This is the second incident, with the first occurring within 6 months of purchase. The first time the product was repaired by a Sears Technician who replaced the entire control panel. This second incident has occurred within a month of 2 years since the repair. The knobs cannot be turned to turn it off once this happens. The only means of turning it off is to shut the power off at the breaker. If the breaker is turned back on the unit will again turn on to high heat and stay in that setting until the breaker is turned off.

    Model
    790.40553801
    Serial number
    NF04923513
    Bought from
    Sears, Texas
    Bought
    May 31, 2011
    Where
    Haslet, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  69. Hurt, no treatment

    Made Dec 30, 2013, sent to the company Jan 7, 2014, published by CPSC Jan 23, 2014

    The product, in the report: Kenmore Wall Oven

    In regards to my 2009 Kenmore wall oven (model number: 79047789406).

    Was cooking in my oven at 400 degrees when out of nowhere the outer glass of the oven door exploded all over my kitchen, throwing glass all the way to the other end of my dining room and also going under the door into my office and utility rooms. I had two small children, under the age of two, who were sat in the dining room, about 15 feet away, playing on the floor and while fortunately they were not injured, the were sprayed with glass and terrified after the incident. The glass was over 20 feet away from where the oven is. I have not used the self cleaning function of this oven, I have not closed the oven door on the wire rack, and certainly have never hit the glass door with anything. This product is entirely unsafe and a recall should be issued to prevent injuries or children being sprayed with glass.

    Model
    79047789406
    Serial number
    NF90729346
    Bought from
    Sears, Maryland
    Where
    Bowie, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 27, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  70. No one hurt

    Made Dec 30, 2013, sent to the company Jan 17, 2014, published by CPSC Feb 4, 2014

    The product, in the report: Electric Oven

    Consumer stated that while using the oven at 350 degrees, the broiler mode spontaneously came on but itself approximately 10 mins later. She smelled a burnt odor, there was nothing placed in the oven at the time, the heating element was red hot. The control panel displayed that the broiler was off, she was unable to power it off and had to use the circuit breaker.

    12/30/13 The manufacturer was contacted and she was advised that the unit was not included in a recall so they were unable to assist her.

    She is concerned that this oven is a fire hazard and should be reported.

    The oven model and serial number is not affected by a recall.

    Model
    95824003
    Serial number
    rl4810854
    Bought from
    Sears, Florida
    Bought
    Oct 4, 2003, about then
    Where
    Bonifay, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Dec 27, 2013, sent to the company Jan 16, 2014, published by CPSC Feb 3, 2014

    The product, in the report: Electric Range

    The oven was installed in the home that the consumer purchased.

    The consumer stated that she was in her room. The consumer’s daughter left brownies in the oven. The oven was turned off.

    The consumer stated that when her daughter went to take the brownies out, she heard cracking sound. The consumer stated that the outer glass of the oven shattered.

    The consumer stated that this happened 15 minutes after turning off the oven.

    The consumer’s daughter was using the oven on 325F.

    The consumer stated that she contacted the retailer. They informed her that there was no warranty on the product and that it was not registered by the previous owner. The consumer was informed that the tech would charge her $80 for inspection. The consumer was informed that the repair cost would be determined after inspection.

    There are no recalls on this unit.

    Model
    790.9611340F
    Serial number
    VF94069876
    Bought from
    Sears, Florida
    Bought
    Jan 1, 2009, about then
    Where
    Cantonment, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Dec 27, 2013, sent to the company Jan 6, 2014, published by CPSC Jan 21, 2014

    The product, in the report: White Kenmore 27” electric built-in oven

    The oven was on bake and preheated on the lowest temperature that it has. All the sudden the room got very bright, and the oven was on fire. The fire was contained to the interior of the oven. After putting out the fire, the broiler seemed to be the cause of the fire, though the oven was not on the broil setting. The boiler element continued to have a small fire until the unit was unplugged. Once the unit was unplugged, the small fire eventually stopped.

    Model
    91147485991
    Serial number
    9Z686E75Q
    Bought from
    SEARS, Massachusetts
    Bought
    Sep 1, 2001, about then
    Where
    Newton Centre, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 24, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Dec 26, 2013, sent to the company Jan 17, 2014, published by CPSC Feb 4, 2014

    The product, in the report: Electric Smooth-top Range

    Caller is reporting her electric range that she purchased on January 7th, 2005 and had no problems with it until Christmas Day/December 25th, 2013 when she was baking muffins at 400 degrees after preheating her oven. She had them in the oven cooking for approximately five minutes when she saw sparking from vents area at the back of the range, the control panel was lighting up then black smoke from the same area began filling the kitchen.

    The breaker was tripped by the incident and the caller pulled the range out and unplugged it.

    The smell in the kitchen was compared to that of an electrical fire.

    There are no injuries to be reported

    UPDATE FROM CONSUMER: The part that caught fire was the electrical control board, part 316418750, a $200 part. According to what I have found out, many other owners of the Kenmore Elite model # starting with 790 have had the exact same problem. Some have tried to report this problem to Sears/Kenmore but it seems to keep happening.

    Instead of replacing this part on my oven, I decided to replace the whole oven for safety. I didn’t want this to happen again. The website I found the other complaints like mine is www.complaintsboard.com/complaints/Sears-Kenmore

    Model
    790.99129401
    Serial number
    VF45125574
    Bought from
    Sears, Virginia
    Bought
    Jan 7, 2005
    Where
    Great Falls, Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made Dec 18, 2013, sent to the company Dec 27, 2013, published by CPSC Jan 13, 2014

    The product, in the report: Kenmore Freestanding Electric Range with simmer select and warming drawer

    Sunday December 8, 2013. Making soup, went to use the simmer select switch. Popping sound then flames shot up from behind the front panel...lots of smoke, wires burning smell.. fire wouldn’t stop had to turn off breaker. Stove is only 6 yrs old. 6 weeks before that large rear burner started acting up...only had high or nothing....then popping sound small amount of smoke...then quit working. These stoves should be recalled for a fire hazard. I called Sears they they couldn’t do anything out of warranty, but would happy to offer me a 1 yr warranty for $269.00. My husband took off the back to look at the damage and the whole top of the simmer select relay switch had blown completely off. These ranges are very dangerous, please recall!

    Model
    790 9422 340 B
    Serial number
    VF70343843
    Bought from
    Sears
    Bought
    Apr 1, 2007, about then
    Where
    California: Home/Apartment/Condominium
    Who was involved
    Age 62, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made Dec 16, 2013, sent to the company Feb 12, 2014, published by CPSC Feb 28, 2014

    The product, in the report: Smoothtop Electric Range

    The consumer says that he used the oven on Friday. When done, they shut off the oven. 30-45 minutes later, he heard a pop and flames were coming out of the panel and around the trim. He shut off the breaker and the fire went out.

    The consumer says that if he had not been home at the time of the incident , it would have burned his house down. The consumer contacted the manufacturer who told him the unit is not on recall and there is nothing they can do.

    Model
    790.92203011
    Serial number
    VF04148994
    Bought
    Dec 15, 2010, about then
    Where
    Akon, South Carolina: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Dec 11, 2013, sent to the company Jan 3, 2014, published by CPSC Jan 17, 2014

    The product, in the report: smooth top electric range

    (7/01/2013) The consumer stated that her husband came home. They were in the kitchen and he asked her what happened to the oven door. She looked and the center glass door of the oven was shattered. The consumer called Sears and was advised that she did not have a warranty. She was also advised that they had never heard of the problem. Sears sent a technician. When the technician open the oven door, all of the glass fell out of the door. The technician ordered a new glass and replaced it.

    (07/01/2013) The consumer called LG. She was advised that because the oven was two years old, they would not do anything. The consumer asked to speak to a manager because she felt that they should stand behind their product. The consumer was placed on hold for over 20 minutes ,but no one came on the line.

    (12/8/2013) The consumer stated that she turn the oven on 350 to pre-heat the oven. She open the door and the inside glass to the oven door broke in hunks. The consumer called Sears again. She was advised that they would get back to her. The consumer stated that she waited Sunday and Monday but no one called her back.

    (12/11/2013) Sears Claims Department contacted the consumer. She was advised to have a technician to look at it. She was also advised that they would call LG. Sears also advised the consumer to call CPSC.

    Model
    790.92303012
    Serial number
    VF12659625
    Bought from
    Sears, Michigan
    Bought
    Aug 1, 2011, about then
    Where
    Caledonia, Michigan: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  77. Hurt, no treatment

    Made Dec 10, 2013, sent to the company Feb 12, 2014, published by CPSC Feb 28, 2014

    The product, in the report: Electric Range

    Caller is reporting his electric range that he purchased around August in 2005. He had no problems with the range until the first week in December when the broiler began coming on by itself and continued to heat to higher and higher temperatures until he noticed heat coming from the oven area. He checked the range which was turned off then he flipped the breaker to break the power supply. He doesn’t remember cooking anything at all that entire day. He is reporting this range as a fire safety issue.

    Index finger on left hand burned but needed no medical attention He contacted the manufacturer December 9th and 10th, 2013 but they had no desire to create a report because it is out of warranty.

    Model
    655.9502210
    Serial number
    RL1212079
    Bought from
    Sears, Washington
    Bought
    Aug 15, 2005, about then
    Where
    Seaview, Washington: Home/Apartment/Condominium
    Who was involved
    Age 39, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  78. No one hurt

    Made Dec 9, 2013, sent to the company Dec 17, 2013, published by CPSC Jan 2, 2014

    The product, in the report: Kenmore Elite Electric Range, Model 790.99123409 Smooth Top, Conventional and Convection Oven

    Kenmore Elite Electric Range is unresponsive to control panel. My wife was using the front right burner on our electric smooth top range, and the burner failed to turn off when she pressed the on/off button on the control panel. I switched the circuit breaker off to turn off power to the unit, and when I turned the power back on, the burner came on, despite the fact that we had not touched the control panel.

    A similar problem was covered by a recall in 2009, but our model was not part of the recall. At the time, this problem was described as a significant fire and burn risk.

    Model
    790.99123409
    Bought from
    Sears, New Jersey
    Where
    Ringwood, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 39, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  79. No one hurt

    Made Dec 9, 2013, sent to the company Dec 26, 2013, published by CPSC Jan 10, 2014

    The product, in the report: Electric Oven

    Caller stated that the oven was turned on at 350 degrees for approximately 30 mins, when her spouse alerted her he smelled smoke. She opened the oven door and saw that the heating element appeared glowing red. She was unable power it off from the control panel it was switched off from the circuit breaker. The control panel also displayed a code she had never seen before. There were no prior incidents or service call for this unit.

    (12/8/13) The manufacturer was contacted through email but she did not receive any response as yet. She is concerned that if no one was present at the time it could have caused a house fire. She researched the recall and noticed that her model was not listed. She feels that this electric oven is a fire hazard and should be recalled.

    Model
    665.95822003
    Serial number
    rp0414285
    Bought from
    Sears, Pennsylvania
    Bought
    Mar 4, 2003
    Where
    Beavertown, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  80. No one hurt

    Made Dec 9, 2013, sent to the company Dec 27, 2013, published by CPSC Jan 13, 2014

    The product, in the report: Electric Oven

    Caller stated that the rack in his oven is falling down which poses a safety hazard. This has been ongoing for over a month. He contacted the manufacturer and a service technician sent out 11/30/2013. He advised that the oven sides had bowed which caused the racks not to fit any longer. The manufacturer advised that the unit can be repaired at the owner’s expense. He does not feel that he should have to pay for the defect of this unit.

    He is concerned that this unit is defective and should be reported.

    The product is not involved in a recall.

    Model
    790.4102
    Serial number
    nf84209859
    Bought from
    Sears, Ohio
    Bought
    Dec 6, 2008, about then
    Where
    Warren, Ohio: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  81. No one hurt

    Made Dec 9, 2013, sent to the company Jan 22, 2014, published by CPSC Feb 5, 2014

    The product, in the report: Electric Oven

    Caller reported that her oven glass door blew out, shattering glass pieces all over. There were glass pieces that projected about 5 feet, pieces were lodged in her hair, on her clothing etc. No injury was sustained. She is concerned that this is a dangerous defect in the unit and they have been numerous complaints on the issue and it should be recalled. This is a safety issue and fearful it can occur again

    12/8/13 The manufacturer was contacted and a service called placed for 12/9/13. She was informed that the repair would be at her expense.

    The product model number is not involved in recall.

    UPDATE FROM CONSUMER: On 12/7/13 my 15 month old grand daughter was sitting on the kitchen floor 3’ from the range. If this had occured the day before (12/7_, she would have been severely injured. Possibly, with glass fragments in her eyes and face.

    This occurrence is not from normal wear and use. I feel this may be a defect in the glass portion on the oven door.

    I was preheating oven at 350 when this occurred. I heard a “pop” and then the glass blew out. Shattered all over the kitchen. I still have the glass pieces in a plastic bag. Service Tech was to be here on 12/28 and never showed. It has been rescheduled for 1/4/14.

    When our your site there was a video and the range that this also happened to looks identical to my Kenmore range

    Model
    790.92903010
    Serial number
    VF04051634
    Bought from
    Sears, New Jersey
    Bought
    Sep 2, 2010
    Where
    Andover, New Jersey: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  82. No one hurt

    Made Dec 6, 2013, sent to the company Jan 30, 2014, published by CPSC Feb 13, 2014

    The product, in the report: Elite smoothtop electric range

    The consumer stated the circuit board was replaced on 12/2012 by Sears. The consumer stated that the oven started radiating very high amount of heat. The consumer stated the heat was more than normal.

    On 11/26/13, while the oven was on self cleaning cycle, the consumer heard a loud pop. The consumer stated that she saw sparks and smoke coming from the circuit board area. The consumer also smelled burning. The consumer stated that the control panel stopped working. The consumer cut the circuit breaker off to turn off the oven.

    The consumer stated that she had a local repairman come on 11/27/2013. The repairman showed the consumer the circuit board. The consumer stated that the circuit board was black and burnt.

    The consumer stated that she had a Sears repairman came on 12/04/2013. The repairman informed the consumer to file a case with Sears.

    The consumer has not gotten the unit repaired. The consumer believes that this is a manufacturing defect and replacing the circuit board is not going to get rid of the hazard.

    The consumer stated that she also contacted the manf. The manf informed the consumer to call the retailer.

    The consumer’s unit is not included in recall #09-333.

    Model
    790.94459701
    Serial number
    VF82039433
    Bought from
    Sears, New York
    Bought
    May 1, 2008, about then
    Where
    Croton On Hudson, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  83. Hospital admission

    Made Dec 4, 2013, sent to the company Dec 12, 2013, published by CPSC Dec 27, 2013

    The product, in the report: Sears Kenmore Elite Glass Top Electric Range 790.9611240D white in color

    11-26-13 Fixed dinner using one top burner on the stove model #790.9611240D for my mother. Turned the stove off and she ate dinner and went to bed. About 1.5 hours later her dog woke her up very agitated. She got up to see what was the matter and went to the kitchen. The oven was on fire. The oven had not been used in over a year !! She grabbed the dog and cell phone, went outside and called 911. Fire dept and paramedics came and I was alerted of the incident when I called to wish her a good evening. I raced to the residence and she was transported to the hospital with CO inhalation. The Carbon Monoxide was very strong and was 4 times the level in her blood that it should have been. She was admitted to the hospital for 2.5 days and kept on oxygen to clear her blood. THE DOG SAVED HER LIFE !!!!

    I have read many incidents involving these stoves with burners coming on and off at will, ovens switching themselves to broil or self clean while baking cookies, shattering front glass windows, and the list goes on and on. There was evidently a recall on earlier models of about 300.000 units back in 2009. This unit was built after that time as have been many others still exhibiting very serious issues. I purchased the stove 12-10-2009.

    I could have been making funeral arrangements instead of having Thanksgiving with my Mom !!!

    Model
    Elite Glass Top Electric Range 790.9611240D
    Serial number
    vf95096738
    Bought from
    Sears
    Bought
    Dec 10, 2009
    Where
    Palm Springs, California: Home/Apartment/Condominium
    Who was involved
    Age 82, Female
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, Hospital Admission
  84. No one hurt

    Made Dec 3, 2013, sent to the company Dec 19, 2013, published by CPSC Jan 6, 2014

    The product, in the report: Electric Range/Oven

    Consumer stated that the oven was on for about 5 hours at 350 degrees when it burst into flames. She tried to contain the fire with salt and flour but that did not work, her spouse used the fire extinguisher to contain the fire.

    11/29/13 The retailer was contacted and she was informed that someone would be sent out and to file a report with the agency.

    She is concerned that the range /oven has a faulty design which can cause a house fire.

    The product is not involved in a recall.

    Model
    790.74232310
    Serial number
    vf33965155
    Bought from
    Sears, Michigan
    Bought
    Sep 16, 2013, about then
    Where
    Richmond, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  85. No one hurt

    Made Dec 1, 2013, sent to the company Dec 9, 2013, published by CPSC Dec 23, 2013

    The product, in the report: Electric free standing oven

    Outside glass on Kenmore free standing oven shattered. Nobody was even in the kitchen when it happened. The oven was set at 375. cooking pot pies. Contacted sears with no help. They feel this is not a safety concern. Sears offered to sell us a new oven at their cost. Did some research and found that many people are having the same issue. The oven is only 18 months old.

    Model
    76092563810
    Serial number
    VR03950414
    Bought from
    Sears, Wyoming
    Bought
    Apr 11, 2012
    Where
    Casper, Wyoming: Home/Apartment/Condominium
    Who was involved
    Age 46, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  86. No one hurt

    Made Nov 28, 2013, sent to the company Dec 6, 2013, published by CPSC Dec 20, 2013

    The product, in the report: Kenmore Electric Range Model #79092903010

    Shortly after putting cookies into our oven (Kenmore model # 79092903010) set at 350 degrees the outside glass shattered. Glass was all over our kitchen. I’m just grateful that our kids had just left the kitchen when it happened.

    Model
    79092903010
    Serial number
    VF02555354
    Bought from
    Sears, New York
    Where
    Wilton, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  87. No one hurt

    Made Nov 27, 2013, sent to the company Dec 6, 2013, published by CPSC Dec 20, 2013

    The product, in the report: white, speckled black and gray glasstop, white/glass oven door Kenmore

    We bought a warranty on our glass top range. Days after the warranty expired, we noticed that when we turned off the front left burner, it wasn’t really going off. This was both a general safety and fire hazard because we almost touched the burner, half an hour after it was supposedly off, and we had left the room, etc. That was over a year and a half ago. Now, the burner also sparks if we try to turn it on. (We have gotten it to stay off and are no longer using that burner). I went online and noticed Kenmore had several recalls due to a similar situation. My model # wasn’t eligible for the recall. Therefore, I’ve contacted Kenmore twice, asking for a response. I haven’t gotten any response from them. Thank you

    Model
    790.96122409
    Serial number
    VF 71546578
    Bought from
    Sears, New Hampshire
    Bought
    May 5, 2007
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 32, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  88. Not said

    Made Nov 26, 2013, sent to the company Dec 5, 2013, published by CPSC Dec 19, 2013

    The product, in the report: Ceramic top range Model 790.99122405

    My wife was was using the oven at 350F, she pressed the stop pad as she had finished, there was a whole lot of electrical buzzing noise, the display went crazy. Then a loud bang and sparks +small flame follwed by lots of black/brown smoke from the control unit. The house circuit breaker then tripped. We discovered that the control board (316418750) had sever burning on it, and the main press button unit had failed. Costing me about $800 to fix as we love the range and can’t find a suitable replacement

    Model
    790.99122405
    Serial number
    VF53136828
    Bought from
    Sears, Massachusetts
    Bought
    Aug 20, 2005
    Where
    Pittsfield, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  89. No one hurt

    Made Nov 25, 2013, sent to the company Dec 4, 2013, published by CPSC Dec 18, 2013

    The product, in the report: Kenmore smooth top (glass) range, white

    Kenmore range Model 79092702013, s/n VF22177166 was being used for oven, at 375 F, and back right burner on medium. Oven door was about a third open when it was pushed closed. When the door closed, it jarred the oven slightly. At the time, the house lights flickered, and the power on stove went out. The breaker had tripped. When it was reset, it immediately tripped again. After waiting for 5 minutes, and making sure that the burner was turned off, the breaker was tried again, and immediately tripped once again. Stove was pulled out, and unplugged. The access panel in the back was removed, to find that the black power connection had come out of it’s plastic holder, and ‘welded’ itself to the metal access panel cover on the frame. In essence, it had made the shell of the oven attached directly to the hot wire!!! In addition, the red wire connection had melted into the plastic holder - not sure if it was touching the metal chassis at this point or not.

    Model
    79092702013
    UPC
    I don’t know
    Serial number
    VF22177166
    Bought from
    Sears Warehouse
    Bought
    Jul 5, 2012, about then
    Where
    Landenberg, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 57, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Nov 25, 2013, sent to the company Dec 4, 2013, published by CPSC Dec 18, 2013

    The product, in the report: Electric range stove top oven

    My stove top will not turn off. I tried un plugging it but as soon as it’s plugged in, it turns immediately back on. Sears said they couldn’t do anything and to call kenmore. Kenmore said they would send a repair person out in 3 days but it would be at my expense and to unplug it after every use until then.

    Model
    790.94038701
    Serial number
    Vf83143158
    Bought from
    Sears, New Hampshire
    Bought
    Nov 24, 2013
    Where
    Milton, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kennore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made Nov 25, 2013, sent to the company Dec 4, 2013, published by CPSC Dec 18, 2013

    The product, in the report: Kenmore Self Cleaning Range/Oven Model 665.95002102

    My wife was using her model 665.95002102 electric range this afternoon to bake a cake. We heard a beep and she went to the oven to take a look. An error code was on, so she opened the oven door. The cake was on fire and smoke bellowed out of the oven. The broiler element was on and red hot. Turning the oven off did not turn it off, so we quickly turned off the breakers. If we had not been close by, this accident would have resulted in a serious fire in our kitchen! While searching online, I see that this may be a common problem that many others have experienced. Is this a malfunction that may have been or should be considered a safety recall? VERY DANGEROUS!

    Model
    Model 665.95002102
    Bought from
    Sears, Kansas
    Bought
    Jan 21, 2004, about then
    Where
    Winfield, Kansas: Home/Apartment/Condominium
    Who was involved
    Age 60, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  92. Hurt, no treatment

    Made Nov 23, 2013, sent to the company Dec 3, 2013, published by CPSC Dec 17, 2013

    The product, in the report: Kenmore Elite Electric Range/Oven Model white 30 inches solid surface top

    The top oven burner turned on when using the oven normally but it appeared to begin having temperature control problems. Oven was turned off using the control panel but the top oven burner continued to produce heat and appeared to work with no temperature limits. A small fire was created in a pan in the oven due to the constantly heating top burner. The circuit breaker had to be turned off to shut down the oven. No error codes were observed from the oven control panel.

    Model
    66595802000
    Serial number
    RK3624187
    Bought from
    Sears
    Bought
    Feb 2, 2004, about then
    Where
    West Chester, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 47, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  93. No one hurt

    Made Nov 23, 2013, sent to the company Dec 3, 2013, published by CPSC Dec 17, 2013

    The product, in the report: Electric range

    I have a Kenmore model 790 electric range that I purchased in 10/2010. I set the oven to convection preheat to 355 degrees. At about 325 degrees the front glass on the door spontaneously exploded, shattering glass across the entire kitchen floor. Fortunately, no one was near the range when the incident occurred. I called Sears and they gave me a 4-hour appointment window (3-7pm). The technician never called or showed up. It wasn’t until I called Sears again that I was told he ordered the glass and I was given an appointment for the glass to be installed. I have complained about the technician’s behavior as well as the fact that it seems there is a flaw in the design of the large glass viewing area which makes it susceptible to breaking. I am dissatisfied with the quality of this product as well as the way Sears is handling the fix. Unfortunately, there is no recall of this product at this time.

    Model
    Model 790.92803010
    Serial number
    VF03773986
    Bought from
    Sears, California
    Bought
    Oct 3, 2010, about then
    Where
    San Bruno, California: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  94. No one hurt

    Made Nov 22, 2013, sent to the company Dec 23, 2013, published by CPSC Jan 8, 2014

    The product, in the report: smoothtop electric range 4 burners and oven

    The consumer stated that the left front burner of his electric smooth top range turned on by itself and caught the washcloth on fire. The consumer stated that he woke up at 2am and when he went to the kitchen he noticed that the left front burner was red hot and the washcloth was on fire. He stated that he quickly grabbed the washcloth in the sink and pour water to stop the flames.

    He stated that he tried to turn off the burner by switching the knob back and forth to the off position and it would not turn off. The consumer stated that he decided to turn off the circuit breaker. He stated that took approximately 1 hour for it cool down.

    He stated that he tried to turn the range back on and the left burner came back on by itself. The consumer stated that he decided to unplug the range.

    No one was injured and there were no damages to his home structure.

    The consumer stated that he contacted the manufacturer and they informed him that they could send a technician but he would have to pay $80. The consumer stated that he decided to decline the offer. The consumer stated that he decided to fix the range himself. He stated that he found that there was a defective switch and he replaced it.

    The consumer stated that he believes that this product should be investigated since its posing the same hazards listed on recall # 09-333.

    Model
    790.96122409
    UPC
    Unknown
    Serial number
    VF65158631
    Bought from
    Sears, Alabama
    Bought
    Jul 1, 2007, about then
    Where
    Louisville, Alabama: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Nov 22, 2013, sent to the company Dec 19, 2013, published by CPSC Jan 6, 2014

    The product, in the report: Electric Range

    Consumer stated that she is experiencing similar problems of 09-333, the front left burner will not turn off, the unit has to be unplugged to power it off. When the range was removed she noticed scorched marks near the switch for the burner. Hazard: Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers.

    The manufacturer was contacted and she was advised that the model was not affected by the recall and to contact the agency.

    She feels that her model should be added to the recall.

    Model
    790.9421240d
    Serial number
    VF90959508
    Bought from
    Sears, Maryland
    Bought
    Mar 7, 2009, about then
    Where
    Glen Burnie, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Nov 21, 2013, sent to the company Dec 2, 2013, published by CPSC Dec 16, 2013

    The product, in the report: KENMORE GLASS TOP, DIGITAL TEMP SELECTION

    PREHEATED OVEN TO COOK DINNER. NOTICED A SPARK IN OVEN AND HEARD A CRACKLING SOUND. HUSBAND OPENED THE DOOR AND AND HEATING ELEMENT SHOT OUT FLAMES AND SMOKE INTO KITCHEN. I RAN FOR FIRE EXTINQUISHER. THE ELEMENT SHATTERED AND FLAMES FIZZLED OUT.

    Model
    62946799898
    Serial number
    18396193YW
    Bought from
    SEARS
    Bought
    Mar 30, 2003
    Where
    JUPITER, Florida: Home/Apartment/Condominium
    Who was involved
    Age 51, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KENMORE, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  97. Not said

    Made Nov 21, 2013, sent to the company Dec 2, 2013, published by CPSC Dec 16, 2013

    The product, in the report: Electric Range

    Turned on the stove to preheat, hear loud pop looked up and control panel was on fire. Thankfully my husband was able to grab bottom of unit stove and pull out from wall, unplug and put out fire before my house burned down. If my husband had not have been right beside the stove my house would have caught fire.

    Model
    790.96613400
    Serial number
    VF43805734
    Bought from
    Sears, Tennessee
    Where
    Knoxville, Tennessee: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  98. No one hurt

    Made Nov 20, 2013, sent to the company Nov 29, 2013, published by CPSC Dec 13, 2013

    The product, in the report: I have a Kenmore Range, model #665.95002102. I was baking a frozen pizza at 375 degrees for 20 minutes to return to find it burned. I turned the oven off, but didn’t think to check it until going back 15-20 minutes later. The heat coming from the oven was so intense it could be felt three feet away from oven. I then noticed that although the oven was off, the BROILER was on instead of the baking coil and I could not get it to turn off. The oven did not turn off when the off button was pushed! We had to turn off breaker to get oven to turn off. It was too hot to move to unplug. MAJOR safety hazard! When my research found that this has happened to other people with Kenmore ranges, instead of having it repaired, we bought a new range that is NOT a Kenmore. VERY disappointed….

    I have a Kenmore Range, model #665.95002102. I was baking a frozen pizza at 375 degrees for 20 minutes to return to find it burned. I turned the oven off, but didn’t think to check it until going back 15-20 minutes later. The heat coming from the oven was so intense it could be felt three feet away from oven. I then noticed that although the oven was off, the BROILER was on instead of the baking coil and I could not get it to turn off. The oven did not turn off when the off button was pushed! We had to turn off breaker to get oven to turn off. It was too hot to move to unplug. MAJOR safety hazard! When my research found that this has happened to other people with Kenmore ranges, instead of having it repaired, we bought a new range that is NOT a Kenmore. VERY disappointed….

    Model
    665.95002102
    Bought from
    Sears, Georgia
    Bought
    Jun 15, 2006, about then
    Where
    Centerville, Georgia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  99. No one hurt

    Made Nov 18, 2013, sent to the company Dec 19, 2013, published by CPSC Jan 6, 2014

    The product, in the report: electric range

    (11/17/2013) The consumer stated that she preheated the oven to 400 degrees. The consumer stated that when it reached the temperature it dinged. The consumer stated that within 10 minutes after it t started cooking, the oven starting beeping. An error message-F10- came up. The consumer stated that her food was burning. The consumer stated that she tried to turned the oven off, but it would not turn off. The consumer stated that her son had to turn it off at the circuit breaker. The consumer stated that when she open the oven door and got her food out, she noticed that the bottom of the oven was cracked and discovered. The bottom of the oven was also bowed. The damage was confined to the oven.

    (11/17/2013. The consumer stated that she called Kenmore to check on a recall. She was advised that the recall office was not open. The consumer called again on 11/18 and was advised that there was no recall. The consumer was advised that she would have to pay out of pocket. She was advised to call Frigidaire.

    (11/18/2013) The consumer called the manufacturer. She was connected to the recall center. The recall center advised her that there was not a recall. The consumer stated that she was advised to call CPSC.

    Model
    790.97423901
    Serial number
    VP02178904
    Bought from
    Sears, Pennsylvania
    Bought
    May 1, 2010, about then
    Where
    Boyertown, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  100. No one hurt

    Made Nov 18, 2013, sent to the company Nov 26, 2013, published by CPSC Dec 11, 2013

    The product, in the report: Kenmore Elite Electric Range

    On 11/16/13 I was mixing up a batch of cookies while my Kenmore Elite electric range was preheating. I went to open the door to put in the pan of cookies and I only opened the door about 3-4 inches when all of a sudden it just shattered all over me and my kitchen. I have never used the self cleaning mode and have cared for this oven by following all rules in the manual. For no reason at all this door glass shattered everywhere!

    Model
    790.97473805
    Serial number
    VF015
    Bought from
    Sears, Michigan
    Bought
    May 10, 2010, about then
    Where
    Port Austin, Michigan: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

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