Kenmore electric stoves and ovens

The reports, as CPSC published them

901. No one hurt

     Made Jul 8, 2013 · , sent to the company Jul 15, 2013 · , published by CPSC Jul 29, 2013

     The product, in the report: Double wall oven upper and lower. Kenmore 790.4139

     Glass door on upper wall oven of Kenmore unit shattered upon opening the door scattering shards of sharp pieces everywhere including on me. Called Sears and they said they’ve heard about such things happening but there is no recall on record.

     Model

     Double wall electric oven upper and lower. Kenmore 790.4139

     Where

     Ramsey, New Jersey: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

902. No one hurt

     Made Jul 7, 2013 · , sent to the company Jul 15, 2013 · , published by CPSC Jul 29, 2013

     The product, in the report: Kenmore Electric Range Model #66595781000 Serial # RK3723136

     On Saturday, July 6, 2013 at 8:00 pm the top element in our Kenmore Model #66595781000 electric range come on by itself. The only way to turn it off was by turning off the circuit breaker. It is now 1:00 pm on Sunday, July 7, 2013 and we turned the circuit breaker back on. The broiler is still on!!!

     This is a huge safety hazard. We now have to keep the circuit breaker flipped off all the time. I called Sears and they claim that this is not a common problem. However, the internet is full of complaints and incidents related to the exact same problem with the exact same range.

     To have them come out here will be $239. The part itself, if we were to install it, is $200. Sears should rectify this obviously known issue for free, or provide a credit towards a new SAFE range.

     Model

     66595781000

     Serial number

     3723136

     Bought from

     Sears

     Where

     Bethlehem, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

903. Not said

     Made Jul 5, 2013 · , sent to the company Jul 15, 2013 · , published by CPSC Jul 29, 2013

     The product, in the report: Kenmore Select Clean Self-Cleaining Electric Range (White Free Standing)

     The broiler in our Kenmore Range model# 665.95802 has suddenly started turning itself on and refusing to turn off until the excessive temperature safety shutoff turns it off. I did a search online and found quite a few other instances of this model exhibiting this problem as well as finding a recall for a different Kenmore range model for this same issue.

     [http://www.cpsc.gov/en/Recalls/2009/Frigidaire-and-Kenmore-Smoothtop-Electric-Ranges-Recalled-Due-to-Fire-Hazard/]

     Model

     665.95802

     Serial number

     RK3825419

     Bought from

     Sears, Connecticut

     Bought

     Jun 12, 2004

     Where

     Gales Ferry, Connecticut: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

904. No one hurt

     Made Jul 5, 2013 · , sent to the company Jul 25, 2013 · , published by CPSC Aug 8, 2013

     The product, in the report: Electric Range ( 4 burners)

     The consumer reported that the 2 large burners on the range have uncontrolled temperatures, this has been ongoing for about 2-3 months. Whenever the range is turned on it steadily increases at the highest temperature on its own. She stated that her spouse examined the range and noticed that the wiring harness had melted. Her spouse will repair the range but she needed to inform the agency of the fire hazard.

     The model and serial number of the range was not part of any recall.

     7/4/13 The retailer was contacted and she was advised to report the incident to the agency and the manufacturer. The manufacturer was contacted on 7/9/13.

     Model

     790.4658

     Serial number

     nf70309317

     Bought from

     Sears, Georgia

     Bought

     Apr 7, 2007, about then

     Where

     Macon, Georgia: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

905. No one hurt

     Made Jul 3, 2013 · , sent to the company Jul 12, 2013 · , published by CPSC Jul 26, 2013

     The product, in the report: oven/stove combination

     I returned home from a business trip to find my Kenmore oven was on and extremely hot. The knobs were in the off position. The indicator light was off. The oven had turned itself on! Luckily, there was no damage....just emotionally upset of what could have happened. The oven/stove unit was purchased in 2000 when we moved into our home. Model #911.95582990 and Seriel # 9T187804Q. I have done some research and see that there were other model #’s recalled because the Stove top turned itself on...thus causing some serious damage/death. I have also read where there are Kenmore ovens that have turned themselves on as well...however, they have not been recalled like the other models have....probably because nobody has been killed or seriously injured.???? How many complaints/damage does it take to have an appliance recalled? This is scary stuff.

     Model

     911.95582990

     Serial number

     9T187804Q

     Bought from

     Sears, Georgia

     Bought

     Dec 17, 2003, about then

     Where

     Unspecified: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

906. First aid

     Made Jul 1, 2013 · , sent to the company Aug 7, 2013 · , published by CPSC Aug 21, 2013

     The product, in the report: Smooth top electric range with oven

     The consumer stated that she was baking chicken, she pulled the rack to remove the pan and it almost came out completely. The consumer stated that the liquid from inside the pan spilled all over the floor and the rack burnt her right arm. The consumer stated that this was the second incident happened.

     The consumer stated that she was able to put the rack back in place, but when the rack was pulled back there was no safety mechanism from keeping the consumer from pulling the rack completely out.

     The consumer stated that she did not need any medical assistance for her burnt. The consumer stated that she used first aid to treat her burn.

     The consumer stated that she did not contact the manufacturer.

     The consumer stated that she believe that this product should be investigated for the burning hazard that it poses to consumers.

     Model

     790.92909015

     UPC

     Unknown

     Serial number

     VF30868367

     Bought from

     Sears.com

     Bought

     Mar 1, 2013, about then

     Where

     Riverdale, Georgia: Home/Apartment/Condominium

     Who was involved

     Age 57, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

907. No one hurt

     Made Jul 1, 2013 · , sent to the company Jul 11, 2013 · , published by CPSC Jul 25, 2013

     The product, in the report: Smoothtop Electric Range

     Electric Smoothtop Range being reported was in home when callers purchased it in January 2010 and the house was approximately three years old at the time.

     Around June 2010 caller began noticing while cleaning that the right, rear burner would be warm when it hadn’t been used that day. This incident kept repeating which made the caller realize that the burner was turning on by itself. She called repair who informed her that it was being caused by a small electronic part which he replaced and that specific burner has not had any occurrences since that time.

     June 24th, 2013 mid cooking classes being conducted by caller with her 22yr old Autistic son, when she walked away just a moment her son began calling her. She walked back and the front left burner was flaming red, she checked the dial and verified that it was still only set at 4 but the heat coming from the burner was extremely intense and the burner was vibrant red. She and her son verified that no food or liquid had dropped on the burner and that it was clean. Caller moved the pan from the burner, turned the dial to off but the burner would not turn off. The caller turned the knob a second time in the opposite direction, heard a pop coming from the knob then the burner began cooling off.

     June 25th, 2013 her son was cooking, caller was outside when she heard a scream. She and her husband both ran for the kitchen where they were met by their son who explained to them that the burner wouldn’t go off again. She went to the range where her son had moved the pan from the left burner over to the right burner. She checked again to be sure that it was the burner, that it hadn’t been turned up. The dial was on 4 again but the burner was red hot. Again the caller turned the knob, burner wouldn’t go off then again she turned the dial/knob a second time in the opposite direction, heard a pop coming from the knob then the burner began cooling off.

     June 27th, 2013 caller, her son, his helper were all present he set the dial to 4.5, put his meat in the pan, browned it, drained it and was beginning to put the seasoning into the meat when she heard high, rapid sizzling as if the meat was cooking too quickly. She checked the burner, dial was at 4.5 but the same burner was at extremely high temperatures. They moved the pan off the burner. Caller began the same ritual;turned the knob, burner wouldn’t go off then again she turned the dial/knob a second time in the opposite direction, heard a pop coming from the knob then the burner began cooling off again. Caller and her husband performed a test with the two front burners and couldn’t repeat the incidents.

     This morning July 1st, 2013 callers realized they may either not be testing long enough or not have a pan on the burners while testing. They and their son were cooking breakfast this morning, had been cooking for approximately fifteen minutes when they noticed that the left front burner was flaming red, no liquid or food was on it and the dial was still set at 4.5.

     Callers have not contacted the manufacturer and do not intend to contact them because caller said they already know that the manufacturer will do nothing for them.

     No injuries are being reported

     Model

     790.9611340A

     Serial number

     VF71137217

     Bought from

     In home when purchased, Arkansas

     Bought

     Jan 10, 2010, about then

     Where

     Cabot, Arkansas: Home/Apartment/Condominium

     Who was involved

     Age 22, Male

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Kenmmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

908. No one hurt

     Made Jun 27, 2013 · , sent to the company Jul 8, 2013 · , published by CPSC Jul 22, 2013

     The product, in the report: Sears Kenmore smooth top range

     WE have recently experienced a kitchen fire (May 2013), with appliance and smoke damage that has cost our insurance company over $17,000. It has also cost me the $500 deductible part of the policy which I would like to recover. We believe the fire was the result of a defect in the electric range we purchased from Sears in 2007. The problem we believe is the rotary knob control switch for the left front burner. The burner does not go off when the switch is turned to the off position. This happened twice, the first time within 2 years of when we bought it and the second time causing the recent fire. The range in question is a Kenmore smooth top model #790.96122409, serial #VF71312207. I cannot find a recall notice or class action suit for this model number and am curious as to any information you may be able to provide me regarding this particular appliance.

     [REDACTED]

     Model

     790.96122409

     Serial number

     VF71312207

     Bought from

     Sears

     Bought

     Apr 10, 2007, about then

     Where

     Sun City Center, Florida: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     No Relationship

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

909. No one hurt

     Made Jun 27, 2013 · , sent to the company Jul 18, 2013 · , published by CPSC Aug 1, 2013

     The product, in the report: Smoothtop Electric Range

     The consumer says the oven switches from bake to broil by itself. He says the top burner in the oven sometimes wont shut off. The consumer says there was a pie on fire on one occasion. He says that he has to shut off the circuit breaker in order to get it to shut off.

     The consumer says that a technician came out in 2011 who just tapped on the box in the back of the unit and got it to start working. The tech told the consumer that it could work fine for years or it could break down tomorrow. It worked well for about another year before this issue started happening again.

     Model

     665.95822001

     Serial number

     RK2310658

     Bought from

     Sears

     Bought

     Oct 16, 2003

     Where

     Unspecified: Unspecified

     Who was involved

     Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

910. No one hurt

     Made Jun 27, 2013 · , sent to the company Jul 18, 2013 · , published by CPSC Aug 1, 2013

     The product, in the report: Smoothtop Electric Range

     The consumer says that she was cooking on the left front burner. When she went to turn it off it would not shut off. She took off the knob and tried to turn the handle with a set of pliers but it still would not shut off. She had to unplug the unit to get it to shut off.

     The consumer says her next step is to contact the manufacturer. The unit is experiencing the same problem as listed in Release # 09-333 and has the same brand. Her model number is not included in the recall.

     Model

     790.96122409

     Serial number

     VF72150381

     Bought from

     Sears

     Bought

     Jun 15, 2010, about then

     Where

     Unspecified: Unspecified

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

911. No one hurt

     Made Jun 24, 2013 · , sent to the company Jul 2, 2013 · , published by CPSC Jul 17, 2013

     The product, in the report: Kenmore 30” freestanding smooth top cook stove

     I have a Kenmore smooth top cook stove. Which has begun having the same issues as in current recall Release # 09-333. The burner elements will get stuck on while cycling to maintain set temperature control. Burning extremely hot and will not turn off; even when you remove the pan or turn the control knob to the off position. It happened once or twice with one burner over the past year, I didn’t think much about it. But, over the last few days it has happened every time I have used either one of my front two burners. Things will burn in the matter of seconds; even while keep a close eye on it. This very dangerous situation is what prompted me to check recalls in the first place. However my model number is not included in the list. Model # 790.96009601 serial # VF73870449. I called the sears recall line anyway; thinking they would help, but my range is out of warranty. I did not buy it at Sears, it came as part of the appliance package when I bought my new house in 10/2009. I really do not believe that warranty should be the issue; but the hazard that this product poses. I feel that this recall should be expanded to cover more model numbers.

     Model

     790.96009601

     Serial number

     VF73870449

     Where

     Princeton, Texas: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

912. First aid

     Made Jun 20, 2013 · , sent to the company Jun 28, 2013 · , published by CPSC Jul 15, 2013

     The product, in the report: Kenmore Electric Range Oven model 790.9621

     My outer glass on my Kenmore oven shattered for no reason. The oven had not been used for at least a week before it shattered.

     Model

     790.6921

     Bought from

     Sears, Virginia

     Bought

     Aug 5, 2005

     Where

     Unspecified: Home/Apartment/Condominium

     Who was involved

     Age 30, Unspecified

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

913. No one hurt

     Made Jun 20, 2013 · , sent to the company Jun 28, 2013 · , published by CPSC Jul 15, 2013

     The product, in the report: Kenmore Electric Range with Ceramic cooktop

     On Sunday evening, June 16, my husband was getting ready to bake cookies. He was pre heating the Kenmore Electric Range Serial #VF13552457 Model #790.92202014 when I told him that something did not smell right. I started looking around the oven and the range looking for something that might have been put inside of the oven by mistake or on top of the range by mistake. I thought maybe someone had put something too close to the vent. It smelled like plastic burning. I didn’t find anything and he went ahead and cooked the cookies.

     The next day was Monday, June 17, 2013. I turned the oven on to bake a pie crust. As soon as I pressed the bake option on the control panel on the back of the range, the control panel immediately turned off by itself with snapping sounds, popping noises and then flames started pouring out of the back of the range.

     I froze not knowing what to do. Call 911 or grab the fire extinguisher? I called for my husband,[REDACTED], who was in the living room. He rushed in and looked and immediately went to the breaker box and shut off the power to the range. That caused the fire to go out but not without damaging the range and the wall behind the range.

     We bought our Kenmore Electric Range from our local Sears Store in Paris Texas in Sept. 2011.

     Model

     790.92202014

     Serial number

     VF13552457

     Bought from

     Sears, Texas

     Bought

     Sep 15, 2011

     Where

     Sumner, Texas: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

914. Hurt, no treatment

     Made Jun 19, 2013 · , sent to the company Jun 26, 2013 · , published by CPSC Jul 11, 2013

     The product, in the report: Kenmore 790 . Glass door exploded! Model # 79047732404 Serial NF63612047

     My kenmore 790 27” double oven exploded. It was not in use. It has not been previously broken. I walked to the oven, reached for the handle and heard a loud pop. Glass flew all over me and 18” across the kitchen. I had to change clothes and was my face/eye. My son got 3 minor cuts in his foot. Meanwhile my husband contacted Sears and was told a repairman will be sent out next week at our expense and we are to use the lower oven until then. No way am I cooking with that oven. I found a # for Kenmore and called and was given another # which I also called. It had an a outgoing message that they aren’t open! I filled out an online contact form but haven’t heard back.

     Model

     790 Model #79047732404

     UPC

     318205102

     Serial number

     NF63612047

     Bought from

     Sears, North Carolina

     Bought

     Aug 26, 2006

     Where

     Weddington, North Carolina: Home/Apartment/Condominium

     Who was involved

     Age 13, Male

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

915. No one hurt

     Made Jun 19, 2013 · , sent to the company Jul 24, 2013 · , published by CPSC Aug 7, 2013

     The product, in the report: Electric Range

     Callers purchased electric range around December 2006. They had issues with both front burners stayinng on high heat and not turning off. Callers contacted the manufacturer for information, they were advised that there was no recall, not on warranty and that the consumer would be charged approximately $260 for repair. Thursday, June 13th, 2013 caller’s husband was cooking dinner when he saw a flash coming from the rear area of the range. He was able to turn the range off so did not unplug the range. Friday, June 14th, 2013 stove was plugged in but had not been in use all day. Caller’s husband walked into the kitchen and saw that the right front burner was on and hot. He tried unsuccessfully to turn the range off but could not so then unplugged the range again.

     There are no injuries being reported Caller contacted manufacturer Friday, June 14th, 2013, spoke with Sears/Kenmore representative who took the caller’s report then wished her a good day.

     Model

     790.96009600

     Serial number

     VF64936903

     Bought from

     Sears, Georgia

     Bought

     Dec 12, 2006, about then

     Where

     Blue Ridge, Georgia: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

916. No one hurt

     Made Jun 18, 2013 · , sent to the company Jun 25, 2013 · , published by CPSC Jul 10, 2013

     The product, in the report: Kenmore Electric Range

     My Kenmore Electric Range Glass Door “Exploded” and glass shattered everywhere. It was 11:00 p.m. and the oven had not been on for over 5 hours. Model 79097423901.

     Model

     7909723901

     Serial number

     UF00350561

     Bought from

     Sears

     Bought

     Mar 1, 2010, about then

     Where

     Bel Air, Maryland: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

917. No one hurt

     Made Jun 16, 2013 · , sent to the company Jun 24, 2013 · , published by CPSC Jul 9, 2013

     The product, in the report: Kenmore electric range

     Left front burner would remain on at full power after being turned off.

     Left front burner would go to full power even when set low.

     This was an intermittent prblem that occured on several dates.

     Model

     790.96112408

     Serial number

     VF64337029

     Bought from

     Sears, California

     Bought

     Jun 10, 2009

     Where

     Fremont, California: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

918. No one hurt

     Made Jun 13, 2013 · , sent to the company Jul 9, 2013 · , published by CPSC Jul 23, 2013

     The product, in the report: Smoothtop Electric Range

     She tried calling the retailer and she was given a number to call. She says she has just been getting the run around and getting transferred from place to place.

     The consumer was making a pizza. With 5 minutes remaining she noticed the pizza was burned to a crisp. She opened the unit which was extremely hot. She tried to turn off the unit but the coils were heating up and she could not get it to turn off.

     Model

     665.95004102

     Serial number

     RP2622415

     Bought from

     Sears

     Bought

     May 30, 2013, about then

     Where

     Blossvale, New York: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

919. No one hurt

     Made Jun 11, 2013 · , sent to the company Jun 18, 2013 · , published by CPSC Jul 2, 2013

     The product, in the report: Product is the slide in model, stainless, smooth top, digital control with exception of burn knobs.

     Will turn on by itself, usually shortly after oven been used, seems the heat from oven vent cause controller to fault and turn on the bread warmer compartment. However it has turn on by itself when not being used prior. Can only be stopped by turning off circuit breaker and waiting for 1-2 hour before will work normally. This is a safe hazard, This Kenmore Elite model series has had recalls but this series isn’t added to the list. Model # is 790-46703606 serial NF81522542. Similar complaint is http://www.saferproducts.gov/ViewIncident/1214373

     Model

     790.46703606

     Serial number

     Nf81522542

     Bought from

     Sears, Hawaii

     Bought

     Jun 2, 2008, about then

     Where

     Aiea, Hawaii: Home/Apartment/Condominium

     Who was involved

     Age 51, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

920. No one hurt

     Made Jun 11, 2013 · , sent to the company Jul 9, 2013 · , published by CPSC Jul 23, 2013

     The product, in the report: Smoothtop Range

     Electric Smoothtop Range purchased with home estimated to be 11/02/2002.

     Caller had no problems with the range until the week of June 2nd _ June 8th when she was baking a turkey and the right front burner on her range switched from off to on and began heating.

     Caller turned the oven off then kept a tea kettle on top of the range to cool it so that the glass didn’t become cracked.

     She does not use the oven for cooking/baking with the exception of possibly once every six to ten months.

     No injuries are being reported

     Caller contacted the manufacturer June 11th, 2013 to create report with them. She was advised only that her range is not on the recalled list but that she could pay for repairs, labor etc and they would set up appointment.

     She is asking for repair at manufacturer expense because she states that although her range is not recalled it is exhibiting the same hazards.

     Model

     665.95775891

     Serial number

     RK0415149

     Bought from

     In home when purchased, Florida

     Bought

     Nov 2, 2002, about then

     Where

     Pembrook Pines, Florida: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

921. No one hurt

     Made Jun 11, 2013 · , sent to the company Jun 28, 2013 · , published by CPSC Jul 15, 2013

     The product, in the report: Electric Range/Oven

     Caller stated that she was experiencing similar problems with her smoothtop electric range as other consumers with the same model number that she had noticed reported. Although the range cook top was off it became exceedingly hot, she had placed the oven at 385 degrees and it appears as if the temperature had increased and there was smoke emitting from vent of the oven. The unit was unplugged to prevent a fire. She has since replaced the range.

     Although caller had experience problems of Release # 09-333, her model and serial was not part of the recall.

     The manufacturer was not contacted as yet. The caller does not believe this incident should have occurred because the range is only 2 years old. She feels that this range should be investigated for a recall.

     Model

     790.9279010

     Serial number

     VF03144827

     Bought from

     Sears, Connecticut

     Bought

     Aug 6, 2011, about then

     Where

     Northfield, Connecticut: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

922. No one hurt

     Made Jun 10, 2013 · , sent to the company Jun 28, 2013 · , published by CPSC Jul 15, 2013

     The product, in the report: electric range with four burners

     The consumer stated that she had an electric range and the left front burner continues to turn on by itself. The consumer stated that she verified that the knob was on the “off” position and she noticed that the burner was hot and the red light was on signaling that it was on. The consumer stated that no one was using the range before the incident happened.

     The consumer stated that she turned off the circuit breaker and it turned off. The consumer stated it took approximately 2 minutes for the burner to cool down. The consumer stated that it happened 6-7 times already. The consumer stated that no one was injured. She stated that she verified online to see if there was a recall and found that there was one yet her model was not included. The consumer stated that her range was posing the same hazard listed on release # 09-333.

     The consumer stated that she contacted the manufacturer and they confirmed that her model was not included on the recall. The consumer stated that she believe that this product should be included on the recall and should be investigated do to the fire hazard that it poses to consumers.

     Model

     790.96122409

     UPC

     Unknown

     Serial number

     VF72617549

     Bought from

     Installed with condo, Florida

     Bought

     Jan 1, 2010, about then

     Where

     Hollywood, Florida: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

923. No one hurt

     Made Jun 8, 2013 · , sent to the company Jun 17, 2013 · , published by CPSC Jul 1, 2013

     The product, in the report: Kenmore smoothtop electric range

     I turned on my Kenmore electric range ove to 450 to cook a pizza. After a few minutes my husband smelled a weird smell. I did too. He’s an electrician and was pretty sure it smelled like an electrical fire. We turned off oven and waited for it to cool down. We then took off the back of the range and we could see where the circuit board and a clip attached to it had turned black and melted.

     Model

     790.92603010

     Serial number

     VF02991499

     Bought from

     Sears, Washington

     Bought

     Oct 22, 2010, about then

     Where

     Bellingham, Washington: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

924. No one hurt

     Made Jun 3, 2013 · , sent to the company Jun 17, 2013 · , published by CPSC Jul 1, 2013

     The product, in the report: Elite Electric Range

     The consumer says her and her husband were sleeping. At 5AM she heard a strange noise. Her husband walked out to the kitchen and stepped on small pieces of broken glass. The range had not been used since May 28th, the incident occurred May 30th.

     The consumer says there was no reason or cause for the front glass panel to open and shatter. She says this is a definite concern for anyone who may have the same range. The consumer says she has 6 grandchildren.

     She says if this has happened at a different time in the day when they would be crawling around the kitchen. this could have caused a serious injury.

     The consumer called to the manufacturer and was told to call back later that day at 7pm. She called back and said they could not do anything for eight days. They will send someone out and is scheduled for June 8th. She feels this is unacceptable. She asked to speak to a supervisor and was hung up on.

     The consumer says she can use the stove top but cannot use the oven.

     Model

     790.9747*73800

     Serial number

     VF83535516

     Bought from

     Sears

     Bought

     Dec 15, 2010, about then

     Where

     Blythewood, South Carolina: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

925. Not said

     Made Jun 1, 2013 · , sent to the company Jun 10, 2013 · , published by CPSC Jun 24, 2013

     The product, in the report: 790.96002600 kenmore glass top stove

     Stove burner will turn on by itself to highest heat and won’t shutoff. Pan/food caught on fire

     Model

     kenmore 790.96002600

     Serial number

     vf64846744

     Bought from

     sears/kmart

     Bought

     Jun 18, 2008, about then

     Where

     st petersburg, Florida: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

926. No one hurt

     Made May 31, 2013 · , sent to the company Jun 10, 2013 · , published by CPSC Jun 24, 2013

     The product, in the report: Kenmore Electric Range Model #790.92803

     Kenmore Electric range Model # 790.92803 is just 2 years old, warranty just lapsed. I had preheated the oven to 325 and reached to open the door. The glass oven door just shattered. Glass sprayed out - made a big mess. Sears Customer Service wants to charge $75 to our credit card just to have someone come out and look at it and give repair estimate.

     Model

     # 790.92803

     Bought from

     Sears, Ohio

     Bought

     May 22, 2011

     Where

     Westerville, Ohio: Home/Apartment/Condominium

     Who was involved

     Age 54, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

927. No one hurt

     Made May 29, 2013 · , sent to the company Jun 6, 2013 · , published by CPSC Jun 20, 2013

     The product, in the report: Kenmore glass top electric stove/oven

     in the middle of cooking on the stovetop, sparks started to come out of front of control panel and there was a slight blast/popping noise...immediately tripped the circuit on breaker box...tried disconnecting the stove and reconnecting it and flipping the breaker worked for a minute and then sparks flew again...already had the stove pulled out and quickly disconnected the device from the outlet before a fire started

     Model

     79096018503

     Serial number

     vf72422076

     Bought from

     Sears, New York

     Bought

     May 15, 2007, about then

     Where

     Cato, New York: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

928. No one hurt

     Made May 29, 2013 · , sent to the company Jun 17, 2013 · , published by CPSC Jul 1, 2013

     The product, in the report: electric built-in wall oven

     (05/25/2013) The conusmer stated that she had chicken wings in the oven. She preheated the oven on 400 degrees. The wings had been in the oven for about 45 minutes. The consumer stated that she was doing somthing in the kitchen. She heard a sharp sound. She looked at the oven and saw that the inside glass panel in the door was completely shattered. The consumer stated that she turned the oven off.

     (05/29/2013)The consumer called Sears and was told that the warranty had expired. Sears does not want to do anything about it

     Model

     790.4878

     Bought from

     Sears, Puerto Rico

     Bought

     May 5, 2012

     Where

     Puerto Rico, Puerto Rico: Other

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

929. No one hurt

     Made May 29, 2013 · , sent to the company Jun 6, 2013 · , published by CPSC Jun 20, 2013

     The product, in the report: Kenmore Smooth Top Oven Model # 790.46101300 Serial # NF31608711 White

     I have a Kenmore oven Model # 790.46101300 Serial # NF31608711, which I placed on self cleaning and I began to smell smoke and when I checked the oven the element was on fire. I had to actually turn the breaker off to get the oven to shut off. Once the oven cooled down I looked inside and the bottom element just broke apart. I have seen numerous complaints of the bottom element catching fire and found this email address.

     Model

     790.46101300

     Serial number

     NF31608711

     Bought from

     Sears

     Bought

     Jun 1, 2003

     Where

     Williamsport, Maryland: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

930. No one hurt

     Made May 28, 2013 · , sent to the company Jun 17, 2013 · , published by CPSC Jul 1, 2013

     The product, in the report: electric range

     The consumer stated that the problem started about a year and a half ago. The front burners will not turn off at times. She stated that it started with the right front burner. Now it happens with both front burners.

     The consumer stated that she called Sears Customer Care and was told that a repair person would come out at a cost to her.

     The consumer stated that she also checked to see if the product had been recalled. It was not involved in a recall

     Model

     790.96011407

     Serial number

     VF80255544

     Bought from

     Sears, Wisconsin

     Where

     Neenah, Wisconsin: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

931. First aid

     Made May 25, 2013 · , sent to the company Jun 4, 2013 · , published by CPSC Jun 18, 2013

     The product, in the report: Kenmore electric range

     The last time it cut me, i was taking a pan out of the oven and just barely bumped the inside of the door. It cut my pinky pretty deep. Previously, I have had my finger tip sliced by the same area while cleaning it and the vents? in the back cut my hand when I tried to move the stove to clean behind it. There have been other instances but I don’t remember the details.

     Model

     790.97453804

     Serial number

     vf93367469

     Bought from

     Sears, Washington

     Bought

     Aug 1, 2009, about then

     Where

     Shelton, Washington: Home/Apartment/Condominium

     Who was involved

     Age 30, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

932. No one hurt

     Made May 22, 2013 · , sent to the company Jun 4, 2013 · , published by CPSC Jun 18, 2013

     The product, in the report: electric build-in wall oven

     The consumer stated that she used the oven Monday 05/20/2013 she used the oven and the glass was perfectly fine, except for a scratch. The consumer stated that yesterday she opened the door of the oven and found that the inner glass cracked all over the place. The consumer stated that she was unsure when it happened since it was over night when the incident happened. The consumer stated that the oven was no longer usable. The consumer stated that she contacted the retailer and they informed the consumer that she would have to pay $75 for the technician to service the range. She stated that the part would cause $97.13 and she would need to pay for the labor to replace it. The consumer stated that this product should be investigated since it poses a safety hazard.

     Model

     790.47894600

     UPC

     Unknown

     Serial number

     NF63522183

     Bought from

     Sears, Pennsylvania

     Bought

     Jan 7, 2007

     Where

     West Chester, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

933. No one hurt

     Made May 21, 2013 · , sent to the company May 30, 2013 · , published by CPSC Jun 13, 2013

     The product, in the report: Electric range with glass top.

     Top front elements of range do not respond to control inputs. Once turned on the elements do not turn off when the knob is switched to “Off”. Problem has been progressively getting worse. At first I was able to eventually get burner to shut off by continually alternating the switch from the “On” to “Off” positions but now the burner will not turn off at all, it stays on high heat. I had to pull the range away from the wall and uplug from the outlet. As soon as the range is plugged back in the burner turns on even with the knob in the “Off” position.

     Service from Sears has been extremely lacking. Calls are all directed to an offshore call center where the employees are trained to divert your concerns into an extended warranty sale. They are offering a $500 voucher towards the purchase of a new Sears appliance if your existing appliance cannot be fixed. The cost of the extended warranty is $275. They are also apparently unable to provide a technician for a service call in less than a week. Essentially this warranty offer seems like admission to a product deficiency without admission that there is a significant quality and safety concern associated with this product.

     I will probably replace the range but would like to see Sears take responsibility for a poorly designed and unsafe product by recalling all models associated with this problem.

     Model

     790.96011407

     Serial number

     VF73838939

     Where

     Texas: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

934. No one hurt

     Made May 20, 2013 · , sent to the company May 31, 2013 · , published by CPSC Jun 14, 2013

     The product, in the report: Kenmore smoothtop electric range model #790.9611340A

     I have a Kenmore smoothtop range that sometimes when the knob is turned from high to lower, it stays on high. Then when you turn it off, it still stays on high. This is the exact same problem that happened with the smoothtops that were recalled in this recall http://www.cpsc.gov/en/Recalls/2009/Frigidaire-and-Kenmore-Smoothtop-Electric-Ranges-Recalled-Due-to-Fire-Hazard/ but this model was not included in the recall.

     Model

     790.9611340A

     Serial number

     VF74428174

     Bought from

     Came with house

     Where

     Tallahassee, Florida: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

935. Hurt, care not known

     Made May 17, 2013 · , sent to the company Jun 4, 2013 · , published by CPSC Jun 18, 2013

     The product, in the report: Electric Smoothtop Range

     The consumer says that for about a month now the rack collapses when trying to get the food out. She has been burned a few times.

     She contacted the manufacture who send out a technician who said the interior lining of the oven is bowed. He says that is why racks on the inside of the oven to fit. They offered her $600 to repair the unit. She did not have any issues with the unit prior to this incident. They wanted consumer to pay $600 to fix it.

     UPDATE FROM CONSUMER: I just wanted to make a comment, Sears did not want to do anything. They say unless there has been a recall or if someone gets seriously hurt, they cannot fo anything. I’m very disappointed they feel this way. Now I have a stove that I really don’t want to use because of this. I spent good money for this stove and no one wants to hear about this. I will never use Sears again, they do not stand behind their customers. It’s not like the problem is a coil gone bad, we are saying it’s very dangerous and could cause someone to really hurt themselves.

     Model

     790.97503000

     Bought from

     Sears

     Bought

     May 15, 2011, about then

     Where

     Oregon City, Oregon: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, Level of care not known

936. No one hurt

     Made May 16, 2013 · , sent to the company May 24, 2013 · , published by CPSC Jun 10, 2013

     The product, in the report: Kenmore Electric Range smooth top electric range with single oven Model 790. 92309010 Ser # VF04543817

     On May 14, 2013 at my residence of [REDACTED]. A 2.5 year old Kenmore Electric Smooth Top electric Range. 790. 9210 Black. While in the kitchen, the oven turned on to preheat, the top control panel arched continuously as flames erupted from top leading edge of the right side of the control panel face and out from the back of the range. It was not until the breaker in the basement was turned off that the arching stopped and shortly thereafter the fire burned itself out.

     The fire department was called and confirmed that the fire was out. The fire department took the range out of the house. A fire marshal inspection took place the next day. In calling Sears, I was advised there was no warranty or coverage for this loss. Sears made no mention of a recall. It was by CPSC web search that we learned of the recall. I called Sears back, brought this recall to their attention and their response was much different. The end results of the call to Sears remains unknown to us.

     Model

     790. 92309010

     UPC

     NA

     Serial number

     VF04543817

     Bought from

     sears

     Bought

     Nov 16, 2011, about then

     Where

     Wayside, New Jersey: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

937. No one hurt

     Made May 14, 2013 · , sent to the company May 22, 2013 · , published by CPSC Jun 6, 2013

     The product, in the report: Smooth Top

     I was preheating the oven, when an explosion occurred causing fire in the oven. I immediately shut the oven off. When my son looked at it, he found that not only had the element blown out on the oven but it had burned a hole about 2 inches in diameter in the bottom of the oven. It should be noted that the oven on this stove had not been used very much.

     Model

     790 961 1249D

     Serial number

     VP83945636

     Bought from

     Sears, Wisconsin

     Bought

     Aug 7, 2009

     Where

     Pardeeville, Wisconsin: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

938. No one hurt

     Made May 14, 2013 · , sent to the company Jun 4, 2013 · , published by CPSC Jun 18, 2013

     The product, in the report: Kenmore electric range

     The consumer stated that his wife was baking at 350 degrees, on 5/12/12 for 1 hour. The range had been off fro 24 hours. The oven cooled down. The front glass of the oven door shattered. The majority of the glass landed about two feet away. Three were shards about six feet way from the stove. The consumer stated that this is not the first time that it happened. It happened about two years ago.

     The consumer stated that he cleaned up the glass, took pictures and went to Sears.

     He has an appontment with the branch manger on 5/15/2013.

     UPDATE FROM CONSUMER:

     Consumer spoke to the brand manager at Sears Deptford, NJ on 5/15/13, he said Sears is not responsible, it is an Electrolux problem. He also said, he never heard about this problem. Consumer said he should check the internet as there are numerous people who have had the same problem, and claimed they reported it to Sears. He gave him some sites to go on. He called Electrolux as instructed and spoke to two different people, who told him that once it is distributed to Sears, it was no longer their problem and told him to call Sears. Electrolux people gave him a 800 number for complaints, and consumer spoke to two different people who informed him it was an Electrolux problem. As you can see, consumer got the run around. Hopefully Electrolux addresses this problem before someone gets hurt . This explosive glass is a serious safety hazard.

     Model

     790.97423901

     Serial number

     VF02052222

     Bought from

     Sears, New Jersey

     Bought

     May 10, 2010

     Where

     Laurel Springs, New Jersey: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

939. Not said

     Made May 14, 2013 · , sent to the company May 22, 2013 · , published by CPSC Jun 7, 2013

     The product, in the report: Kenmore Elite series Slide In convection oven. Model #790.31073100.

     There was a ping and the glass shattered into a million pieces. The oven was not in use. The handle had become loose. My husband hand tightened the screw and made one turn with the screw driver when we heard a ping and the whole thing just collasped.

     Model

     790.31073100

     Bought from

     Sears

     Bought

     Mar 24, 2012

     Where

     Villa Park, Illinois: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

940. No one hurt

     Made May 13, 2013 · , sent to the company May 20, 2013 · , published by CPSC Jun 4, 2013

     The product, in the report: Kenmore Elite electric range

     The right front burner on my Kenmore Elite will not shut off. This happened a few years ago and we repaired the range. There was a recall at the time. Now it’s happened again. I noticed what I was cooking was burning even though I did not have the burner turned up very high. I lifted the pan off the burner and saw it was red hot. I turned the burner off and it stayed red hot. I had to shut off the breaker for the appliance to get it to shut off.

     Model

     790.99014102

     Serial number

     VF31920721

     Bought from

     Sears

     Bought

     Feb 1, 2003

     Where

     Unspecified: Home/Apartment/Condominium

     Who was involved

     Age 50, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

941. No one hurt

     Made May 13, 2013 · , sent to the company Jun 17, 2013 · , published by CPSC Jul 1, 2013

     The product, in the report: Electric Range /Oven Free standing

     The caller stated that while he was using his electric range/oven for less than 2 mins, he heard an explosion, which caused the electronic system to malfunction. This incident tripped the circuit breaker. The control board and the connector was burnt. This was the first incident.

     5/13/13 The manufacturer was contacted and he was informed that his case would be sent to the claims adjustor department.

     The caller is concerned that this unit is less than 3 years and poses a fire hazard and should be investigated.

     Note: Caller will add more info when report is received.

     Model

     790.92903011

     Serial number

     VF04588537

     Bought from

     Sears, Texas

     Bought

     Nov 11, 2010

     Where

     Missouri City, Texas: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

942. No one hurt

     Made May 10, 2013 · , sent to the company May 17, 2013 · , published by CPSC Jun 3, 2013

     The product, in the report: Kenmore Double Wall Electric Oven

     I was making dinner and after cooking my fish I put the oven in “keep warm” mode. I went upstairs to put my son to sleep. Approximately 15 minutes later I smelled smoke. I came downstairs to discover that the broiler had spontaneously turned on and the oven was at its maximum temperature and the food was burning. I turned off the oven which resolved the problem. This problem, where the oven spontaneously turns on the broiler has recurred multiple times. The oven was serviced on 11/1/10, 9/22/11, 12/15/11, 1/10/12, 2/23/12, and 1/18/13 for this same problem. In early January 2013 the oven did this in the middle of the night on a Friday night while in “Sabbath Mode” Had the smell of smoke not woken up our dog we would not have known that the oven was overheating.

     Model

     790.47913604

     UPC

     790.47913604

     Serial number

     NF73527531

     Bought from

     Sears

     Bought

     Jan 23, 2008

     Where

     Teaneck, New Jersey: Home/Apartment/Condominium

     Who was involved

     Age 4, Male

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

943. No one hurt

     Made May 10, 2013 · , sent to the company May 30, 2013 · , published by CPSC Jun 13, 2013

     The product, in the report: electric smooth top range 4 burners and oven

     The consumer stated that she was using the oven of her electric range at 350 degrees for approximately 40 minutes and she notice it started to emit smoke. The consumer stated that she tried to turn off the oven and removed the break out from the oven. She stated that noticed that the “broil setting” came on by itself and that’s what burnt the bread. The consumer stated that the oven would not turn off.

     The consumer stated that she had to unplug the range for the oven to turn off. The consumer stated that it took approximately 30 minutes for the oven to cool off.

     She stated that no one was injured and there were no damages to her home structure. The consumer stated that the range was no longer usable because every time she plugged the range back on, the broil setting was still on.

     The consumer‘s range was posing the same hazards listed on release# 09-333.

     The consumer stated that she believes this product should be investigated since it poses a fire and burn hazard to the consumers.

     Model

     665.92029101

     UPC

     Unknown

     Serial number

     RM4912443

     Bought from

     Sears, Pennsylvania

     Bought

     Aug 1, 2001, about then

     Where

     Wind Gap, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

944. No one hurt

     Made May 8, 2013 · , sent to the company Jun 12, 2013 · , published by CPSC Jun 26, 2013

     The product, in the report: smoothtop electric range

     The consumer stated that she was boiling water on the back right burner of her smooth top electric range and turned it off. The consumer stated that she had another pan on the back left burner (although she did not have the burner on) and when she picked it up she noticed that it was hot.

     The consumer stated that she looked at the burner and noticed that it had turned on by itself.

     The consumer stated that she had to turn the knob on and off to be able to get the burner to turn off. The consumer stated that she had not experienced any problems since them.

     She stated that before she had problems with the burners changing temperature by itself. She stated that she would be cooking on a low setting and the temperature would increase on its own.

     The consumer stated that no one was injured.

     The consumer’s range was posing the same hazards listed on Release # 09-333.

     The consumer stated that she believes that this product should be investigated do to the fire and burn hazard that it poses to the consumer.

     Model

     790.96011407

     UPC

     Unknown

     Serial number

     VF71254507

     Bought from

     Sears, Oklahoma

     Bought

     Mar 1, 2007, about then

     Where

     Harrah, Oklahoma: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

945. No one hurt

     Made May 7, 2013 · , sent to the company Jun 3, 2013 · , published by CPSC Jun 17, 2013

     The product, in the report: Smooth top electric with 4 burners

     The consumer stated that he was cooking dinner; he was using both the burners and the oven. The consumer stated that he was using the oven at the bake setting at 350 degrees for approximately 15 after being turned on it went out of control. The consumer stated that the control panel started to show “F1” error and it would not reset or turn off. The consumer stated that it started to emit an electric burning odor.

     The consumer stated that the temperature of the oven continued to increase to approximately 600 degrees. The consumer stated that immediately turn off the circuit breaker. He stated that it took approximately 2 hours for it to cool down for him to remove it from the wall and disconnect it.

     The consumer stated that no one was injured.

     The consumer stated that he could not tell if there were any visible damages to the oven.

     The consumer stated that his range was posing the same hazards stated on release # 09-333.

     He stated that the manufacturer informed him that it was not included on the recall.

     The consumer stated that he believed this product should be investigated do to safety hazard that it poses to the consumers.

     Model

     790.95201102

     UPC

     Unknown

     Serial number

     VF23550343

     Bought from

     Sears, Alaska

     Bought

     Oct 1, 2002, about then

     Where

     Juneau, Alaska: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

946. No one hurt

     Made May 6, 2013 · , sent to the company May 24, 2013 · , published by CPSC Jun 10, 2013

     The product, in the report: Smooth Top Electric Range

     Caller moved into her new home in 2008 and in the home was a new smooth top electrical range that gave the caller no problems until around April 20th, 2013.

     Caller had the front left burner and the front right burners turned on and set to 5 or 6, however the left front burner felt noticeably cooler than the right front. She attempted to adjust the temperature but could not turn the left burner off, on and could not adjust the temperature. The right burner responded to the knob that turns it off with no problems. However the left burner would not turn off until caller tried three or four a tempts

     When the burner did turn off, it sparked from behind the unit. This has now happened on 2 occasions.

     Caller has contacted the manufacturer and they are not concerned

     There have been no injuries

     Model

     790.9611340A

     Serial number

     VF70447989

     Bought from

     Sears, South Carolina

     Bought

     Feb 15, 2008, about then

     Where

     Duncan, South Carolina: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

947. No one hurt

     Made May 3, 2013 · , sent to the company May 13, 2013 · , published by CPSC May 28, 2013

     The product, in the report: White Kenmore electric range with glass top self cleaning

     Hi. I have a Kenmore electric range#790.96102800. a few months back the wiring caught on fire on the back of stove and we were told that the harness was bad and needed to be replaced. we did that. Tonight, May 3, 2013 we were using the oven set at 450 degrees and I noticed smoke there was a lot of smoke when I looked in the oven window the oven was on fire. When the fire finally got put out we realized the bottom heating element in the oven had shattered. We also have noticed with this oven when we go in kitchen at night we can see the element light dimly lit. I believe this oven should be recalled. It has caught fire twice in 6 months.2 different issues. One time while it was not in use and one time while it was in use. When I call to report this problem I get no help and they told me its my wiring when we have already had our wiring checked when the first incident took place. im also told they can not even take a look at the oven for at least 3 weeks so therefore I will not have anything to cook on until they come out and it still wont be fixed that day because of parts needing to be ordered and besides because it caught on fire it is all charred and doubt it will even be able to be repaired. I feel Kenmore needs to be held responsible for this. As I read online I am not the only person with a Kenmore oven that has had these same identical issues.

     Model

     model #790.96102800

     UPC

     don’t know

     Serial number

     vf82445333

     Bought from

     Sears, Louisiana

     Where

     eunice, Louisiana: Home/Apartment/Condominium

     Who was involved

     Age 26, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore electric range, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

948. No one hurt

     Made May 2, 2013 · , sent to the company May 10, 2013 · , published by CPSC May 24, 2013

     The product, in the report: Free Standing range (stovetop and oven)

     At about 2 pm this afternoon I set a casserole into my Sears Kenmore range, turned on the oven and went to the kitchen table to work. I heard loud bangs and after looking around realized that blue flames were shooting from the back of the clock on the range. The kitchen filled with black smoke while my husband ran for the circuit breaker. The wall behind the range was black with smoke but remained undamaged because it is a relatively fire resistant surface. The range however is not working and is melted and charred behind the clock.

     Model

     79092303013

     Serial number

     VF21255156

     Bought from

     Sears, Alabama

     Bought

     Mar 23, 2012, about then

     Where

     Springville, Alabama: Home/Apartment/Condominium

     Who was involved

     Age 12, Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

949. No one hurt

     Made Apr 30, 2013 · , sent to the company May 8, 2013 · , published by CPSC May 22, 2013

     The product, in the report: Kenmore Select Clean Self cleaning electric range. Model# 665.95802000

     Kenmore select clean self cleaning electric range model # 665.95802000. While in bake mode broiler element comes on and the only way to shut it off is to open the circuit breaker. Selecting off changes display to off but broiler element stays energized and gets extremely hot. Called Sears and repair man said broiler element was bad and he replaced it. That was in November 2012. The problem repeated itself today April 30,2013. Researched online and other people have had the same problem. Please issue recall before someone dies in a fire from this problem.

     Model

     665.95802000

     Bought from

     Sears, New York

     Bought

     Apr 18, 2003, about then

     Where

     East Northport, New York: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

950. No one hurt

     Made Apr 29, 2013 · , sent to the company May 24, 2013 · , published by CPSC Jun 10, 2013

     The product, in the report: smoothtop electric range

     (04/28/2013) The consumer contacted the manufacturer. She was advised that it was not involved in the recall. She was advised that they would not pay for the repair. The consumer stated that she is having the same problem as the recall-Rel#09-333.

     (04/26/2013) The consumer stated that she went to cook dinner. The stove would turn on and off on its on or would not come on at all. She checked the internet and discovered that there were problems with the stove. She disconnected the stove at the circuit breaker. She stated that she did not have any problems before. The consumer stated that the problem is with all of the burners.

     The consumer stated thath she thinks that Kenmore should repair her stove.

     Model

     790.95313309

     Serial number

     VF53870572

     Bought from

     Sears, Nevada

     Bought

     Apr 1, 2010, about then

     Where

     Dayton, Nevada: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

951. No one hurt

     Made Apr 29, 2013 · , sent to the company May 15, 2013 · , published by CPSC May 30, 2013

     The product, in the report: Electric Range Oven Door

     Caller purchased home in 2010 that had been built in 2006 and is reporting the explosion of the oven door in the electric range that was in the home when purchased. Caller was standing in kitchen with her husband and nineteen month old daughter when the oven unexpectedly exploded. Range was turned off and had not been used since the night before. Caller’s husband was leaning against the range when the oven exploded on Sunday evening April 28th, 2013, however no one was injured although glass was thrown up to nine feet across the room.

     Caller has not contacted the manufacturer but does intend to contact them.

     Model

     790.96113406

     Serial number

     VF53426684

     Bought from

     In home when purchased, Alabama

     Bought

     Mar 15, 2010

     Where

     Hoover, Alabama: Home/Apartment/Condominium

     Who was involved

     Age 1, Female

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

952. No one hurt

     Made Apr 29, 2013 · , sent to the company May 15, 2013 · , published by CPSC May 30, 2013

     The product, in the report: Electric Range/Oven

     The caller stated that while his spouse was using the oven at 400 degrees for baking, the temperature started to increase approximately 30 minutes later. The heating elements were extremely hot, which appeared red. She was unable to power it off, the circuit breaker was used the switch it off. After a few mins the circuit breaker was switched on and the oven powered back on. He unplugged the baking part of the oven. There were no prior services.

     The elements were red to yellow and no change in degrees. The only code showing was (DR).

     Approximately 2 years ago there was a similar incident, however, when the circuit breaker was switched back on, the range did not power on.

     4/28/13 The manufacturer was contacted and he was advised that a part would be sent out a cost of $200. However, he does not know if the part that will be sent out would resolved the issue. He feels that the range after 11 yrs should be able to function properly without a fire hazard.

     Note: Caller will add more info when report is received.

     Model

     790.95301.102

     Bought from

     Sears, New York

     Bought

     Oct 14, 2002

     Where

     Stockton, New York: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

953. Not said

     Made Apr 24, 2013 · , sent to the company May 2, 2013 · , published by CPSC May 16, 2013

     The product, in the report: Kenmore Smooth Top Electric Range Model 665.95022101 Serial RL4615260

     Kenmore Smooth Electric Range broiler came on by itself with oven turned off. I needed to flip the circuit breaker to turn it off. The stove was so hot it could have burned down the house if we were not at home.

     Model 665.95022101

     Serial RL4615260

     Model

     665.95022101

     Serial number

     RL4615260

     Bought from

     Sears

     Where

     Albany, New Hampshire: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

954. No one hurt

     Made Apr 22, 2013 · , sent to the company Apr 29, 2013 · , published by CPSC May 13, 2013

     The product, in the report: Kenmore Ultra Bake Oven. Self-cleaning oven with smooth surface cooktop

     Kenmore Ultra Bake Oven Model# 665-95029101. Serial number RM1212947.

     On three occurrences this past weekend, the top oven burner came on and would not turn off using the oven controls. Had to cut power by turning off the circuit breaker to prevent a house fire. On the first two occurenced, the oven was set to “bake” at 400 degrees. When the item in oven began to burn due to the oven overheating, I saw that there was an error message on the digital oven readout. The oven controls would not respond, so I turned the oven off using the house circuit breaker. On the third occasion, only the stovetop burner was in use when the oven burner came on by itself. Again, an error message came on and the controls would not work. The house circuit breaker is turned off to prevent a potential house fire.

     Model

     Model 665-95029101

     Serial number

     RM1212947

     Bought from

     In home when new home was purchased

     Bought

     Jun 1, 2002

     Where

     Montgomery, Alabama: Home/Apartment/Condominium

     Who was involved

     Age 56, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

955. No one hurt

     Made Apr 22, 2013 · , sent to the company May 8, 2013 · , published by CPSC May 22, 2013

     The product, in the report: Smoothtop Electric Range

     The consumer says the broiler element in the oven came on by itself and would not turn off. His wife had to unplug the unit to get it to turn off. The consumer was not home at the time. When he got home he shut off the circuit breaker and cut it back on again.

     He then turned on the range. The broiler once again cut on without being turned on and would not shut off. The consumer had to unplug. The consumer tried to contact the retailer/manufacturer who said the unit is not on recall and there is nothing that they can do. The consumer says that he would hate to see this happen to someone else and catch their house on fire.

     Model

     665.95775890

     Serial number

     RJ2332205

     Bought from

     Sears

     Where

     Dahlgren, Illinois: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

956. No one hurt

     Made Apr 20, 2013 · , sent to the company Apr 29, 2013 · , published by CPSC May 13, 2013

     The product, in the report: Kenmore Smooth Top Electric Range, Model 790.9446-9700, Serial #VF74739964, purchased in Nov or December of 2007

     I purchased the smooth top Kenmore Electric Range in 2007. We have not had any problems with the stove until the week of April 15, 2013. On Tuesday my husband was cooking vegetables in a pot on top of the stove. He pushed the simmer button and we heard this extremely loud noise. I was quite a distance away in another room and heard the sound like someone dropping an iron skillet on the floor or some other type of sound similar to iron plates colliding together. The sound was very loud. I came into the kitchen to find out what happened and my husband then informed me that when he pressed the simmer button, that’s when the stove made the loud sound. After that happened, the stove will not turn off. Even though the stove or oven is not hot, the “element on” light remains on 24-hours a day and the stove makes sounds as if it is on. We have unplugged the stove but have not been able to get the light to go out. The sound was very disturbing and we don’t know what caused it or what type of damage was done. When I read Kenmore had recalled some stoves in the past and I read what happened to those stoves, I felt like that was very similar to what happened to my stove.

     Model

     790.94469700

     Serial number

     VF74739964

     Bought from

     Sears, Louisiana

     Bought

     Nov 26, 2007, about then

     Where

     DeBerry, Texas: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

957. No one hurt

     Made Apr 18, 2013 · , sent to the company Apr 25, 2013 · , published by CPSC May 9, 2013

     The product, in the report: Kenmore white smooth top electric range Model 790.96112409 Serial number VF70532567

     The left front eye on my Kenmore smooth top electric range changed to High suddenly when control was set to medium for instance. The same eye will occasionally not turn off. I see there is a recall on some models but my model is not included. My model number is 790.96112409 and my serial number is VF70532567.

     Model

     790.96112409

     Serial number

     VF70532567

     Bought from

     Sears

     Bought

     Feb 18, 2007

     Where

     Signal Mountain, Tennessee: Home/Apartment/Condominium

     Who was involved

     Age 55, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

958. No one hurt

     Made Apr 16, 2013 · , sent to the company Apr 24, 2013 · , published by CPSC May 8, 2013

     The product, in the report: Kenmore Flat-top range. Model # 790.9611340A

     I have a Kenmore Electric Flat-top stove that the left front burner will not turn off and is stuck in the high position. Model number is 790.9611640A Serial Number VF71029884

     Model

     790.9611340A

     Serial number

     VF71029884

     Where

     Knoxville, Tennessee: Home/Apartment/Condominium

     Who was involved

     Age 32, Male

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

959. No one hurt

     Made Apr 16, 2013 · , sent to the company Apr 24, 2013 · , published by CPSC May 8, 2013

     The product, in the report: Kemore Elite Smoothtop Range Model # 790-42739400

     I am writing about Kemore Smoothtop Electric Range, Model 790-42739400, Serial # NF50315950, manufactured Jan, 2005. On two seperate occasions while I have been cooking, I have “lowered” the heat to “Lo/Simmer,” only to have my food boil to the point that all of the liquid was boiled out/evaporated (since it didn’t just “simmer”), causing the food to burn & char and make disgusting smoke permiate my house.

     I looked on your website and found that 200,000 similar Kenmore Smoothtop Electric Ranges (models 790.99012 790.99013 790.99014 and 790.99019) were recalled for the exact same reason; however my model was not listed.

     This seemed impossible to me, so I called the Recall Hotline on the recall and I spoke with Sears’ Recall person. I told them that the pot of food smoked and could have caught on fire because of the burner “BOILING” my food instead of “Simmering” it on “Lo” the way it was supposed to. They told me my model has not been recalled, and said if I want a service call on it then I can pay for a service call.

     I want to bring this product to your attention because Sears seems unconcerned that this model might have to be included in the recall as well.

     I consider myself lucky. This stove could easily cause a fire in someone’s home. We were lucky to have nothing more than a ruined pot (melted handles from the heat) and a horrible smell in our house for several days...

     You’re welcome to come look at the stove if you want to, so you can see it boil on “LO” for yourself.

     Thank you for all you do, and for keeping so many families safe.

     Model

     790-42739400

     Serial number

     NF50315950

     Bought from

     It was in the house we bought 18 mos ago.

     Where

     Windermere, Florida: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

960. No one hurt

     Made Apr 15, 2013 · , sent to the company Apr 23, 2013 · , published by CPSC May 14, 2013

     The product, in the report: Electric dual oven slide-in

     On 23 Mar 2013, my wife and I purchased a Kenmore dual oven electric range from Sears. On 31 Mar 2013, my wife had something baking in the top oven (we used all week with no issues), but thought she would make a cake, so she placed the lower oven on 350 degrees and after about 20 mins the oven glass exploded and shattered into a million little squares. This happened after one week of our purchase of the range. The outer shell glass did not break, just the inner glass and then another inside glass appeared to be okay, but I am certain that it is damaged to some degree. We immediately called Sears and reported the incident and they scheduled a technician to come out to make the repair. On 2 Apr 13, a service technician came out, but had to order the two necessary pieces of glass requiring installation. On 11 Apr 13, two pieces of glass arrived and after inspection seemed in order, but it was covered in plastic, which was not removed. On 13 Apr 13, a service technician showed up and began repairing the door, but my wife notice two pin holes in both pieces of glass about 4 inches apart (perfectly 4 inches on both), so the technician thought it to not be a good idea to replace it and just simply order the entire door to be installed.

     I feel this is a recall in progress and feel that one of two things havhened here: 1) the manufacturer has went to a lower grade glass to save money or 2) a machine is making the holes in the glass before it becomes more solid and is causing them to be defective. Both technicians informed us that if there are any imperfections in the glass it will more than likely shatter, it’s just a matter of when. I have never heard of oven glass shattering, but after this incident went on line and was amazed that this is common, but businesses don’t appear alarmed. If my wife had opened the door as it exploded it would have been horrific or if a child was standing in front of the door when it exploded...God forbid.

     Bought from

     Sears, Virginia

     Bought

     Mar 23, 2013

     Where

     Yorktown, Virginia: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore (Sears), made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

961. No one hurt

     Made Apr 15, 2013 · , sent to the company May 6, 2013 · , published by CPSC May 20, 2013

     The product, in the report: electric smooth-top range with oven

     The range and oven were in the off position. When the consumer woke up one morning, he noticed a hot odor in his home. He discovered that heat was coming from the top of the range.

     The oven was on and heat was emitting from the right rear burner (if one is facing the oven). The consumer attempted to adjust the knobs to turn the oven off, but the controls had no effect. The consumer tripped the circuit breaker to turn the oven off. That bottom heating element inside of the oven became so hot that it melted into 2 pieces. Damage was limited to that element.

     The consumer later removed that element and will use the cook-top as needed.

     NOTE: The right front burner (if one is facing the oven) stopped working approximately 3 years ago. The consumer never had that burner repaired.

     Model

     911.95292990

     Serial number

     911.770070

     Bought from

     Sears, Washington

     Bought

     Jun 15, 2000

     Where

     Yakima, Washington: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

962. Not said

     Made Apr 12, 2013 · , sent to the company Apr 22, 2013 · , published by CPSC May 13, 2013

     The product, in the report: Electric Kitchen Range

     The exterior glass of the kitchen range oven door exploded, spreading glass over the entire kitchen floor. The oven was not in operation and had not been in operation for three days.

     Model

     Elite

     Bought from

     Sears

     Bought

     Apr 10, 2010, about then

     Where

     Shiloh, Illinois: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

963. No one hurt

     Made Apr 12, 2013 · , sent to the company Apr 22, 2013 · , published by CPSC May 6, 2013

     The product, in the report: Kenmore smooth top electric range. Model number 790-9600-9601. Purchased new from Sears, August 2007.

     In August of 2007 I moved into a newly constructed home and purchased a Kenmore appliance package through my builder which included a smooth top range, fridge, and dishwasher. Over the past five years we have had nothing but problems with your appliances; from a broken ice maker (after 2 months of use), to a dishwasher that will only run on one cycle. These issues are great annoyances, but not nearly as concerning and shocking as our most recent problem with our smooth top range; model number 790-9600-9601.

     The issue began with the front left burner. I noticed that when attempting to cook on a low to medium setting, the burner would only cook on high heat, so naturally I avoided cooking on that burner. Shortly after realizing I had a faulty range, I realized just how dangerous my Kenmore range was. The back left burner began turning on spontaneously and would glow red hot until we unplugged the range or tripped the breaker in the basement. I feel fortunate that I was home to realize this problem and that it did not take my house burning down to find out.

     Upon realizing the severity of our service needs, I immediately began researching to see if others had experienced something similar with their Kenmore range. I found an overwhelming amount of complaints and posts along with four Kenmore ranges that had been recalled for identical problems. My next step was to contact Kenmore to find out if my range had been recalled. I assumed that it must be; as my complaints were identical to those which had been recalled. After three unanswered e-mails, four redirected phones calls and frequent requests made via social media and Sears Service Center, I finally got a live person on the line who told me my model number had not been recalled, and that I would have to pay for a service person to come to my house if I wanted anything done.

     I find this to be ridiculous. I have reported a range that could potentially burn my house down due to mechanical failures identical to those that have been recalled. So why hasn?t my range been recalled? Why is it that Kenmore is not willing to do anything to rectify this situation? And why, to top it all off, is Kenmore?s customer service so terrible? I will not stop until this situation gets taken care of. It is unacceptable to wait until someone gets hurt or a house burns down to recall this range, and it is unacceptable to ignore service requests from concerned customers.

     Model

     790-9600-9601

     Bought from

     Sears, Ohio

     Bought

     Aug 14, 2007, about then

     Where

     Washington Court House, Ohio: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

964. No one hurt

     Made Apr 11, 2013 · , sent to the company Apr 19, 2013 · , published by CPSC May 3, 2013

     The product, in the report: Kenmore smooth top self cleaning electric range.

     The oven was set to 350 degrees F to bake a pie. After one hour smoke started pouring out of the oven and the pie was blackened. Pressing the off/cancel button gave an F1 error, but the oven continued to heat. It could only be turned off at the circuit switch. We thought maybe it would “reset” itself and turned the circuit back on. The oven came back on immediately and again the off/cancel button would not turn the oven off. This could have resulted in a fire if I had put the oven on a low (keep warm) heat and left the house. The tempurature just gets hotter and hotter.

     Model

     790.95419102

     Serial number

     VF21314542

     Where

     Hays, North Carolina: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

965. No one hurt

     Made Apr 11, 2013 · , sent to the company Apr 18, 2013 · , published by CPSC May 2, 2013

     The product, in the report: Flat glass top stove

     Stove starts on its own at night. The stove when found heated up flashed the F1 code and would not shut off. Had to run to the 220 breaker to shut it off. NOT SAFE AT ALL! turned the breaker back on and the bottom element in the stove started running by itself so the whole system must be screwed up. Already aware that there was a recall but not on this ??? Please this is a total recall issue!

     Model

     790.92413202

     Serial number

     VF2434290

     Bought from

     Sears

     Bought

     Jan 1, 2002, about then

     Where

     Hornell, New York: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

966. No one hurt

     Made Apr 10, 2013 · , sent to the company May 1, 2013 · , published by CPSC May 15, 2013

     The product, in the report: Sears Kenmore 30” Electric Range

     On April 6, 2013, at approximately 12:45, consumer began preheating her oven to a temperature setting of 350 degrees F (not in Convection Mode). It was the first time it had been used on this day, and it had been operating normally since it was delivered in 2005. At approximately 13:00, she noted that the unit had not yet “beeped” (an indication that it had reached the setting temperature). She opened the oven and observed, on a hanging thermometer, that it had reached 350 degrees, so she placed her a caramel-pecan bars (in an aluminum flat pan), on the center rack. After closing the over door, she selected the “Timer Set / Off” button on the control module, entered “20:00’ [minutes] from the module keypad, and then pushed the “Start” button on this same module. Upon pushing the “Start” start button, the module began sparking from the vent area behind the module, followed by visible flames, also from the vent area behind the module. The flames lasted for approximately 10-15 seconds. She wasn’t quite sure what to do at first, but then pushed the “Stop / Clear” button on this module, at about the same time the flames were going out. With flames and smoke no longer visible, she contacted her husband, on his cell phone at 13:14 to report what had just happened. I directed her to pull the stove away from the wall, and unplug the large plug (220 VAC plug / outlet) at the base of the appliance. She was able to do this. There was no need to notify the Fire Department, as the fire had extinguished itself.4 Upon returning home that evening, I noted soot on the wall behind the appliance, in the area of the control module. On the morning April 7, 2013, I began photographing the fire damage with my cell phone. During the course of my examination, I took numerous photographs; these photographs are available upon request. I pulled the appliance away from the wall and examined the 220 VAC plug and outlet. I noted no signs of arcing and no abnormal discoloration. I noted that the 40A Circuit Breaker for this appliance, located in a 100A Service Panel, in the NE corner of the basement, had “Tripped”, de-energizing the appliance circuit. I noted that damage appeared to be most visible in the area of the control module, located on the back, upright portion of the appliance, between the individual stove top controls. This damage corresponded to the soot stains visible on the painted drywall behind the appliance. I then removed the back protective panel, in proximity to the control module. I noted soot on both the inside and outside of the panel, in proximity to the right (as you are facing the appliance) portion of the control module. I noted that damage appeared to be primarily contained the internal portion of the module / back side of the circuit board, which was enclosed in a black plastic frame. The wiring harness to / from this module appeared intact, was soot stained in proximity to the right module area, but otherwise undamaged by heat. I noted no melting of insulation or arching of the wiring harness and its components outside of the control module frame enclosure. I noted “spatter” debris in the sooted areas of the white enamel appliance frame, adjacent to the aforementioned damaged area. Based on my examination of this damage, and all the information available to me at this time, I recommend that an engineering evaluation of this control module be done, so as to determine both the probable failure mode and its likelihood to reoccur in other, similar appliances. It is also my opinion that had readily ignitable materials and / or an excessive grease accumulation been present at the time of this faulting, the heat energy generated by this faulting control module would have been sufficient to extend this fire beyond the appliance. The appliance Repair is scheduled to replace this control module. The damaged control module will be simply unplugged from the wiring harness by the technician and retained by us for further engineering evaluation. Regarding the use of this appliance, it should be noted this it had been used more often than most similar units—for daily meal preparation, but also especially for baking items for friends, coworkers, and charitable events. [REDACTED] will typically turn the oven on, and then do all her baking for the day, at the same time. [REDACTED] keeps the appliance exceptionally clean and free of food / grease accumulations. On April 9, 2013, the control module was replaced with a new module. Upon turning the appliance on, it indicated a “Cook Top Failure”. An additional module will need to be ordered and replaced at a future date.

     Model

     790.96612404

     Serial number

     VF51644934

     Bought from

     Sears

     Bought

     Jan 1, 2005, about then

     Where

     Janesville, Wisconsin: Home/Apartment/Condominium

     Who was involved

     Age 58, Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

967. No one hurt

     Made Apr 10, 2013 · , sent to the company May 6, 2013 · , published by CPSC May 20, 2013

     The product, in the report: Electric four burner self cleaning range

     Caller purchased her electric range in August 2002 while building a new home and had no problems with the range until around the beginning of February 2013 when it began heating to a higher temperature than it had been set to heat. The circuit breaker had to be used to cut power to the range because it was impossible to turn off at the appliance. The first time this happened they left the circuit breaker off overnight then reconnected the power in order to use the top burners, however, the oven came on by itself and heat escalated to 500 degrees. Callers immediately disconnected the breakers again. This incident has occurred maybe ten times since the first incident (every time they attempted to use the range) within the past two months.

     Callers contacted the manufacturer around the end of February 2013 and were offered repair at their own expense with the service call charged at $75 or $100 plus their hourly rate. Callers declined this offer due to the safety issue involved and the age of the appliance.

     No one has been injured

     Callers would like to see this range on recall with repair or replacement at manufacturer expense.

     Model

     790.95662102

     Serial number

     VF22408163

     Bought from

     Sears, Florida

     Bought

     Aug 15, 2002, about then

     Where

     Palm Coast, Florida: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

968. Hurt, no treatment

     Made Apr 9, 2013 · , sent to the company Apr 17, 2013 · , published by CPSC May 1, 2013

     The product, in the report: Kenmore Elite Smoothtop Range Model 790.46729700

     Oven was being used for baking when oven began producing excessive smoke and the smell of electrical burning. The wife noticed a flame burning inside the cooktop cavity between the top of the oven and the bottom of the cooktop while peering through the vent located at the top front of the range. There was the sound of an electrical short, the power was shutoff and the flame went out.

     Upon removal of the back panel of the range it was noticed that the blower motor (Part No. 108 on Kenmore Elite Smoothtop part list for model 790.46729700), located at the top right rear of the range, under the cooktop had caught fire and burned.

     Model

     790.46729700

     Serial number

     NF75014808

     Bought from

     Sears, California

     Bought

     Jul 4, 2008

     Where

     Fremont, California: Home/Apartment/Condominium

     Who was involved

     Age 33, Female

     The reporter’s relation to them

     Other Relative

     As this report names them

     Brand Kenmore Elite Smoothtop Range, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

969. No one hurt

     Made Apr 7, 2013 · , sent to the company Apr 15, 2013 · , published by CPSC Apr 29, 2013

     The product, in the report: Sears Kenmore Range. Catches on fire.

     My Sears Kenmore Range 790.9641340C had an electrical fire. Feed from circuit in back of oven was faulty. Eletrical fire occured in back of stove. I smelled arcing and I pulled stove back from wall. The wall showed scorching and fire was coming from back of stove. Popped off tin covering back panel and one of feeds into stove from wall was on fire where it joined stove. I have photos of damage and a party of 20 witnesses who can confirm.

     Product was purchased at Sears, installed by Sears.

     STOVE IS DANGEROUS AND SEARS OVERSEAS CALL CENTER TOLD ME I SHOULD GO IN TO STORE TO ASK IF IT WAS STILL IN STOCK.

     Model

     790.9641340C

     Serial number

     VF71127146

     Bought from

     Sears, Connecticut

     Bought

     Apr 1, 2007, about then

     Where

     Patterson, New York: Home/Apartment/Condominium

     Who was involved

     Age 39, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

970. No one hurt

     Made Apr 5, 2013 · , sent to the company May 10, 2013 · , published by CPSC May 24, 2013

     The product, in the report: electric range smooth top with 5 burners

     The consumer stated that she was pre-heating the oven for approximately less than 5 minutes and she started to smell a burning plastic odor. A loud pop, crackling noises. The consumer stated that she saw a spark on the back of the range and it started to emit black smoke.

     The consumer stated that she immediately pushed the “off’ button for the oven, turn off the circuit breaker and disconnected the range. The consumer stated that it stopped emitting the smoke and it took approximately 5 minutes for the smoke to dissipate. She stated that the plastic burning odor stayed in the home for approximately 1 hour and they opened the doors and windows for ventilation.

     The consumer stated that no one was injured. The consumer stated that there doesn’t appear to be any damages to her home structure. She stated that there were no visible damages to the range, although the control panel had many lights coming off and on. The control short-circuited and was completely fried. Cost of repair $232.

     The consumer stated that she will be contacting the manufacturer to file a report.

     The consumer stated that she believes this product should be investigated do to the safety hazard that it poses to the consumer.

     Model

     790.96633702

     UPC

     Unknown

     Serial number

     VF83618060

     Bought from

     Sears, Maryland

     Bought

     Oct 1, 2008, about then

     Where

     Columbia, Maryland: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

971. No one hurt

     Made Apr 5, 2013 · , sent to the company Apr 15, 2013 · , published by CPSC Apr 29, 2013

     The product, in the report: Kenmore smoothtop electric range. It is a free standing range. It has a white finish, and the cooking elements are covered by smooth dark glass that has a speckled pattern. There are two large burners in front, two small ones in back. The back panel has two knobs on each side to control the heating elements on the respective side of the stove. It is a middle of the line range, I belive it originally cost around $500. We purchased it from Sears in 2007

     This is a smoothtop electric range by Kenmore.

     Left front burner on stove is not able to be controlled by the knob. Once it is turned on, it just gets hotter and hotter. Adjusting the knob does nothing. You can turn off the burner but the burner will still keep getting hotter and hotter. You actually have to go and turn off the circuit breaker, and then wait for the element to cool off before restoring power to the range. If you simply flipped the breaker off and on, while the element was still hot, it would continue to heat up once power was restored.

     I had two incidents of this back in October 2012, and just stopped using that burner. I told my husband about it, but he forgot. Recently he tried to cook something on that burner, experienced the same problem. He did not think to turn it off at the circuit breaker. The stovetop just kept getting hotter and hotter, and then there was a blue spark at the back of the stove (behind where the knobs are) and the power to the burner went off and the burner finally cooled down. He now knows not to use that burner.

     No one was injured in these incidents, but I think we were just lucky. An issue like this could easily give someone a severe burn or set a house fire.

     I see there is a recall on similar (more expensive) models of this type of range for the EXACT same issue, however my model/serial number is not listed in the recall, so I have to pay for a technician to come and repair the problem.

     Model

     VF73937972

     Serial number

     790.96122409

     Bought from

     Sears, Virginia

     Bought

     Jul 4, 2007, about then

     Where

     Arlington, Virginia: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

972. No one hurt

     Made Mar 28, 2013 · , sent to the company Apr 5, 2013 · , published by CPSC Apr 19, 2013

     The product, in the report: Kenmore stove electric black, flat cooktop

     Husband & 8 year old son standing next to stove in kitchen & it “popped” & glass shattered all over. The stove was off for about 2 hours when this happened.

     Model

     790.92803010

     Serial number

     vf04053227

     Bought from

     sears

     Bought

     Mar 1, 2010, about then

     Where

     randolph, New Jersey: Home/Apartment/Condominium

     Who was involved

     Age 8, Male

     The reporter’s relation to them

     My Child

     As this report names them

     Brand kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

973. No one hurt

     Made Mar 28, 2013 · , sent to the company Apr 26, 2013 · , published by CPSC May 10, 2013

     The product, in the report: Electric Range

     The consumer stated that he started experiencing similar problems of Release # 09-333 with his electric range front burners. Hazard: Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected.

     These incidents have been ongoing for the past month and a half. He feels that this range is a fire hazard and should be included in the recall.

     The manufacturer was not contacted as yet.

     Model

     790.96009601

     Serial number

     VF73773784

     Bought from

     Sears, North Carolina

     Bought

     Sep 25, 2007, about then

     Where

     Raleigh, North Carolina: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

974. No one hurt

     Made Mar 26, 2013 · , sent to the company Apr 3, 2013 · , published by CPSC Apr 17, 2013

     The product, in the report: electric range

     Sears Kenmore selfcleaning electric range, purchased Jan 2001, model 665.9571, SN Rk4936681 Broiler would not turn off no matter what buttons we pushed. happened twice about 2 months apart. Second time had to turn off breaker. diconnected the wires to prevent house fire.

     Model

     665.9571

     Serial number

     RK4936681

     Bought from

     Sears, Winona, MN 55987, Minnesota

     Bought

     Jan 1, 2003, about then

     Where

     Winona, Minnesota: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

975. No one hurt

     Made Mar 26, 2013 · , sent to the company Apr 22, 2013 · , published by CPSC May 6, 2013

     The product, in the report: Smoothtop Electric Range

     The consumer says that when trying to turn off the front right burner, it does not shut off. She says in order to get it to shut off you have to play with the knob. She has burned `a couple of meals before realizing what was going on. Her next step is to contact the manufacturer.

     Model

     790. 96009601

     Serial number

     VF 72131813

     Bought from

     came with home

     Bought

     Mar 15, 2008, about then

     Where

     Meridian, Idaho: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

976. Not said

     Made Mar 25, 2013 · , sent to the company Apr 22, 2013 · , published by CPSC May 6, 2013

     The product, in the report: smoothtop Electric Range

     The consumer says she was warming up food on the burner when it started frying on its own. The heat element got extremely red. There was a loud “pop” noise.

     She tried to lower the temperature but it would not. The front right burner started smoking and sparking. The only way she could get it to turn off was by unplugging the stove but it ended up tripping the circuit. She contacted the manufacturer who said it was not under a recall and that they could send someone out to repair it for a fee. She never had any issues with the unit prior to the incident.

     Model

     790.92424301

     Serial number

     VF33944419

     Bought from

     Sears

     Bought

     Mar 15, 2003, about then

     Where

     Indian Lake Estate, Florida: Home/Apartment/Condominium

     Who was involved

     Age 23, Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

977. No one hurt

     Made Mar 24, 2013 · , sent to the company Apr 1, 2013 · , published by CPSC Apr 15, 2013

     The product, in the report: Kenmore Range model 790.92202014

     I bought this range in early 2011 as a upgrade to my old [REDACTED] range. Just shortly ofter it went out of warranty the oven control unit failed. I called a repair man and a new one was ordered and replaced by him. Less than a year later the unit failed again, so I sent the defective unit back to the provider and they sent me a replacement. This lasted less than a year again until 3-2013, only this time it blew the breaker (it never had done that before) . Upon removing the back cover I was horrified to find the oven plug that plugs into the control unit MELTED! I only can say I’m glad it didn’t start a FIRE. I’m writing this complaint to worn people of a possible FIRE hazard. I’m junking this range

     Model

     790.92202014

     Serial number

     vf11127350

     Bought from

     sears, Indiana

     Bought

     Mar 4, 2011, about then

     Where

     Three Oaks, Michigan: Home/Apartment/Condominium

     Who was involved

     Age 55, Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

978. Not said

     Made Mar 24, 2013 · , sent to the company Apr 1, 2013 · , published by CPSC Apr 15, 2013

     The product, in the report: Kenmore sens a clean self cleaning electric range model 665.95822

     I was baking cookies and noticed one batched burned, and that the oven was very hot. I was unable to turn the oven off. Had to flip the breaker to shut it off. Tried again, same result.

     Model

     665.95822

     Serial number

     Rl 0710056

     Bought from

     Sears

     Bought

     Oct 26, 2003

     Where

     Superior, Unspecified: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore self cleaning range, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

979. First aid

     Made Mar 24, 2013 · , sent to the company Apr 1, 2013 · , published by CPSC Apr 15, 2013

     The product, in the report: kenmore stove/range model #790.99022800

     While my wife and I were in bed we heard a loud “bang” noise from the other side of the house. I went to investigated this immediately (occurred around midnight) I discovered localized smoke. I recognized it as electrical fire smoke. My wife and I cleared the rest house and found the smoke originated from the kitchen only. After examining various appliances, outlets, etc, we noticed the stoves front panel was not displaying the time. We pulled the stove out from the wall and saw burn marks on the wall and the back of the stove black from a spontaneous electrical fire/short. The back of the oven was very hot with some smoke still emanating from the device. We disconnected the stove from power. Device is a Kenmore Elite Range model #790.99022800

     this just happened and I am filing this report while the situation is fresh in my mind. Due to the numerous accounts of this similar thing happening with Whirlpool/Kenmore stoves/ranges I thought it best not to wait to file a report.

     Model

     790.99022800

     Serial number

     nf91222107

     Bought from

     sears

     Bought

     Jun 1, 2009, about then

     Where

     bar nunn, Wyoming: Home/Apartment/Condominium

     Who was involved

     Age 38, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

980. Not said

     Made Mar 21, 2013 · , sent to the company Mar 29, 2013 · , published by CPSC Apr 12, 2013

     The product, in the report: Kenmore Smooth Top Electric Range Model 790.9611 White.

     Kenmore smooth top electric range model 790.9611 for the left front large burner, fails to turn off and heats to high even when turned to low. This creates a fire and injury hazard. A very similar Kenmore electric range, with a different model number, was subject to recall in 2009 for the same problems.

     Model

     790.96112409

     Serial number

     VF73154424

     Bought

     Jul 16, 2007, about then

     Where

     Nehalem, Oregon: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

981. No one hurt

     Made Mar 20, 2013 · , sent to the company Mar 28, 2013 · , published by CPSC Apr 11, 2013

     The product, in the report: Kenmore electric range model 79096002601

     Burner will not turn off sometimes and often will go to high even when turned to medium or low heat. This poses an injury and fire risk. Please recall this item.

     Model

     79096002601

     Serial number

     vf73926177

     Bought from

     Sears, New Jersey

     Where

     New Jersey: Home/Apartment/Condominium

     Who was involved

     Age 36, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

982. No one hurt

     Made Mar 20, 2013 · , sent to the company Apr 16, 2013 · , published by CPSC Apr 30, 2013

     The product, in the report: Smoothtop Electric Range

     The consumer says that both front burners automatically go on the highest temperature just by turning it on. the consumer says that they will then not shut off. The only way to turn them off is by shutting off the circuit breaker. The consumer says that he then has to wait about five minutes before turning it on again in order to avoid the same thing happening. The consumer contacted the manufacturer who stated the model number is not on recall. It started with the right front burner that was only doing this. Now both front burners are having this problem.

     Model

     790.96002601

     Serial number

     VP7672563322

     Bought from

     came with home

     Bought

     Mar 15, 2009

     Where

     Moxee, Washington: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

983. No one hurt

     Made Mar 18, 2013 · , sent to the company Mar 27, 2013 · , published by CPSC Apr 10, 2013

     The product, in the report: Smoothtop Electric Range

     The consumer says her husband pre heat at 350 degrees and then started it. When he started it, sparks shot out of the back. Their is minor damage to the back wall. The circuit breaker tripped during the incident which caused the sparks to cut off on its own.

     The consumer says she contacted the retailer who said this model was not on recall and their was nothing they could do. The consumer says that this model is similar to others that are on recall.

     Model

     790.96613403

     Serial number

     VF50840508

     Bought from

     Sears

     Bought

     Mar 15, 2005

     Where

     Weirton, West Virginia: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

984. No one hurt

     Made Mar 13, 2013 · , sent to the company Mar 21, 2013 · , published by CPSC Apr 4, 2013

     The product, in the report: Kenmore glass top stove

     The oven would not turn off. Flashing a F! code, went to max temperature. I had to unplug the oven to get it to turn off. it would not reset, once I plugged it it it turned on by itself and the oven again went to max temperature.

     Model

     790.95302102

     Serial number

     VF23225187

     Bought from

     Sears

     Where

     Leavenworth, Kansas: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kennmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

985. No one hurt

     Made Mar 11, 2013 · , sent to the company Apr 10, 2013 · , published by CPSC Apr 24, 2013

     The product, in the report: Smoothtop electric range

     The consumer was baking for about an hour at 325 degrees. The cooking timer went off indicating the dish was finished. The consumer stated that the broiler was on at the same time as the oven and caused his dish to severely burn.

     The consumer powered off and unplugged the range. The range has not been used or plugged in since the incident.

     3/11/13- The consumer contacted the retailer and was transferred to other departments.

     The consumer believes this is a safety hazard and could have possibly started a fire.

     Model

     790 96221

     Serial number

     BS73366133

     Bought from

     Sears, Florida

     Bought

     Sep 15, 2007, about then

     Where

     Ocoee, Florida: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

986. No one hurt

     Made Mar 8, 2013 · , sent to the company Apr 24, 2013 · , published by CPSC May 8, 2013

     The product, in the report: Kenmore stove model# 790.96113409 serial# VF64938788

     We called Sears/Kenmore about our stove which we purchaced new with home in 2006. The problem is that one burner on top is turning on and off by itself. Also that our neighors are having the same problem with theres. I was told that since it is now out of warranty that they wiil not fix it that I must pay to have it fixed even though it was a product failure not wear and tear issue. I was also told it is a known issue but until it becomes a big enough issue they will not do anything about it. I believe that this product needs a safety recall. This product is not safe and could start a fire resulting in thousands of dollars in property loss and potenial injuries and death. Expected resolution details: Replace stove

     Model

     # 790.96113409

     Serial number

     #VF64938788

     Bought from

     Sears Holdings Management Corporation, Illinois

     Bought

     Jan 1, 2006, about then

     Where

     Bonney Lake, Washington: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

987. No one hurt

     Made Mar 4, 2013 · , sent to the company Apr 16, 2013 · , published by CPSC Apr 30, 2013

     The product, in the report: Elite electric smoothtop range

     Consumer was at his rental home address and his wife pre-heated the oven on 350 degrees. His wife began to hear a crackling type noise and then a big boom type sound. She went into the kitchen where she saw that the outer glass of the oven door had shattered. She then powered the range off and the couple cleaned up the shattered glass.

     The range has not been in used since the incident.

     Consumer spoke with sears today and was told that the range was not listed under recall. The consumer was then referred to CPSC.

     There are no damages or injuries to report.

     Model

     790.9280311

     Serial number

     VF04443760

     Bought from

     Sears, Illinois

     Bought

     Nov 13, 2010

     Where

     Alton, Illinois: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

988. No one hurt

     Made Mar 4, 2013 · , sent to the company Mar 14, 2013 · , published by CPSC Mar 28, 2013

     The product, in the report: Kenmore freestanding range, stainless steel with convection oven and flattop.

     My husband was using the range to cook dinner. He had the oven set at 550F degree to roast vegetables. He opened the oven door to check on the food and then the glass on the oven door shattered into thousands of pieces. He didn’t bump the door or do anything to prompt the door to shatter. The oven was purchased in 2010, so it’s less than 3 years old. Shattered glass was all over the kitchen. No one was injured. I contacted Sears, but they are unwilling to do anything about this.

     Model

     Kenmore freestanding range

     Bought from

     Sears

     Bought

     Mar 10, 2010, about then

     Where

     Chandler, Arizona: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

989. Hospital admission

     Made Mar 4, 2013 · , sent to the company Mar 14, 2013 · , published by CPSC Mar 28, 2013

     The product, in the report: Kenmore electric range stove, model 790-909 3260, serial # VS65132549

     We have Kenmore electric range stove, model 790-909 3260, serial # VS65132549, where left front burner is not working properly. The burner has a problem where putting the knob to “2? makes the stove blazing hot , as it is past MAX. In other words, the burner will go to maximum no matter what setting is on! This caused a “huge” fire in the kitchen that ended up burning my wife to 3rd degree burns. At the time of the incident, my wife was cooking a dish (fried chicken) with a vegetable oil on that burner. Thanks, [REDACTED]

     Model

     790.9093260

     Serial number

     VS65132549

     Where

     Tallahassee, Florida: Home/Apartment/Condominium

     Who was involved

     Age 29, Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, Hospital Admission

990. No one hurt

     Made Mar 4, 2013 · , sent to the company Mar 18, 2013 · , published by CPSC Apr 1, 2013

     The product, in the report: Kenmore flat top stove

     My Kenmore Stove shoots out sparks when I used the ‘simmer select’ burner. The sparks come from the back of the stove. Obviously, this is a fire hazard. I have stopped using the burner for that reason, but don’t feel real safe about the rest of the burners as a result. Have contacted Sears- wrote email, got no response, called customer service and was hung up on after waiting on hold for 10 minutes.

     Model

     790.96423404

     Serial number

     vf52219541

     Where

     Mt Wolf, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

991. No one hurt

     Made Feb 27, 2013 · , sent to the company Mar 7, 2013 · , published by CPSC Mar 21, 2013

     The product, in the report: Electric Range

     We have a Kenmore Electric smooth top range which came with new home in 2006. Model #790.96009600, serial #VF63346757. Upon new use, we experienced two of the burners either not heating correctly or the burners not turning off after knob was turned to off (and stays at HIGH HEAT). Repairman came out and inspected at that time but were told that there wasn’t a problem. The problem continues to happen periodically and if we do not notice it right away, it will stay on HIGH HEAT until you continue to turn the knob on and off repeatedly. Since the burners do not turn off when knob is turned to the off position, this poses a very dangerous fire/burn hazard!

     Model

     790.96009600

     Serial number

     VF63346757

     Bought from

     Unknown- came pre-installed in new home

     Bought

     Nov 1, 2006, about then

     Where

     Caldwell, Idaho: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

992. No one hurt

     Made Feb 27, 2013 · , sent to the company Mar 7, 2013 · , published by CPSC Mar 21, 2013

     The product, in the report: Electric range

     Kenmore electric range (flat top) front burners only heat as extreme high even when knobs set on low. Burners turn on spontaneously even when turned off. Stove has to be unplugged in order to stop this. Burners have been fixed twice by Sears repairman who denied recall on this model.

     Model

     7909609601

     Serial number

     VF73443790

     Bought from

     Sears

     Bought

     Jan 1, 2005

     Where

     Holly Springs, Massachusetts: Home/Apartment/Condominium

     Who was involved

     Age 44, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

993. No one hurt

     Made Feb 26, 2013 · , sent to the company Nov 21, 2013 · , published by CPSC Dec 6, 2013

     The product, in the report: smooth top with oven electric range

     The consumer stated that his electric range was moved because his was renovating his floor. The consumer stated that after the floor was put in, he tried to put the range back into its place. He stated that he plugged the range and turned the circuit breaker on. The consumer stated that when he went to turn on the circuit breaker the range instantaneously made loud noises, emitted sparks, smoke and a burning odor.

     The consumer stated that the circuit breaker tripped and he decided to leave the electricity off. He decided to open the back of the range and found that the left hand lug had melted and blew off. He stated that this particular lug was supposed to be attached to range, but after the incident it was hanging from the wires.

     He stated that there was charred marks on the center and right lug. The consumer stated that there were no damages to his home structure. The consumer stated that no one was injured. The consumer stated that he contacted the retailer and they will be sending a technician to service the range on 02/28/2013. The consumer stated that stated that he was unsure if he would have to pay for the service. The consumer stated that he believes this product should be investigated do to the fire hazard that it poses to the consumer.

     Model

     790.94452700

     UPC

     Unknown

     Serial number

     VF74428934

     Bought from

     Sears, Kentucky

     Bought

     Nov 15, 2007, about then

     Where

     Somerset, Kentucky: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

994. Hurt, no treatment

     Made Feb 26, 2013 · , sent to the company Mar 21, 2013 · , published by CPSC Apr 4, 2013

     The product, in the report: Electric convection range

     Consumer pre-heated the oven to about 425 degree. The consumer noticed that the range started making a sizzling noise. Immediately the control panel burst into a fire, the flames were about 3 inches tall. The consumer pulled out the stove from in between the cabinets and unplugged the unit. He also patted out the flames until they were gone. He stated that the fire only came from the inside the control panel.

     The consumer burned his right hand removing the range which was hot from the fire, but did not sustain any damage to his skin or hand beyond soot and heat. The consumer ran his hand under cold water to aid the discomfort. Consumer also hit his head on the fan over the range while he pulling it to unplug the electric cord.

     There are no damages to report.

     Consumer still has the range and it has not been used since the incident.

     The consumer has contacted Kenmore around 2/18/13 because he saw on the news that ranges have caught on fire. The consumer was told his model was not listed on a recall.

     Model

     790.96612407

     Serial number

     VF53755258

     Bought from

     Sears

     Bought

     Nov 22, 2009, about then

     Where

     Shelton, Connecticut: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

995. No one hurt

     Made Feb 26, 2013 · , sent to the company Mar 7, 2013 · , published by CPSC Mar 21, 2013

     The product, in the report: Kenmore Electric Range 790.9260

     We remodel our whole kitchen just two years ago and purchased a Kenmore flat top electric range 790.9260 and have had issues with since last year. First, every time we would turn on the stove it would blow our breaker. (of course it was still under warranty so we called to have a tech come out). We were told that there was nothing wrong with the stove but that it was our wiring or our breaker box. Shortly after the tech left the stove was working fine and we haven’t had a problem until 2 weeks ago. I decided to turn on the self clean and clean the oven then we used it one time after that. However, then next time we tried to turn it on it the bottom element would not come on, but the top heating element would. We then assumed that it was the heating element so we spent $125 on a new one. Only when we installed it the stove still would not work so we took the back off the stove. It was then that we noticed that the main board had melted and was all black and burnt at the oven wire. After reading many reviews about simular issues I am glad that our new kitchen did not catch fire this time. But now I have to pay more out of pocket to fix something that is only a couple years old.

     Model

     790.9260

     Bought from

     Sears, Pennsylvania

     Bought

     Feb 7, 2011, about then

     Where

     Hanover, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

996. No one hurt

     Made Feb 25, 2013 · , sent to the company Mar 11, 2013 · , published by CPSC Mar 25, 2013

     The product, in the report: Kenmore Electric Flat Top range Model#790.99019100

     My Kenmore Flat top stove was recalled model # 790.99019100. Repair was completed. Now oven stays on after all controls shut off. Repair service diagnosed as another control unit in stove. Now have to turn off circuit breaker after every use for fear of fire. Repair service quoted $400 to repair. Have not repaired.

     Model

     790.99019100

     Serial number

     VF14326045

     Bought from

     Sears, Michigan

     Where

     Manchester, Michigan: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

997. No one hurt

     Made Feb 22, 2013 · , sent to the company Mar 5, 2013 · , published by CPSC Mar 20, 2013

     The product, in the report: Smooth top electric range-White

     On 5 Feb 2013, while my wife was baking cookies, our Kenmore Electric Range model 66595822003 failed with the oven burners permanently stuck in the “on” position. She attempted to power off the oven using the buttons on the control panel, but that did not work. When I arrived home 20 minutes later, the heating elements were still on and the range was beginning to get extremely hot to the touch even on the exterior. I immediately removed all electrical power by switching the circuit breaker to off. Once power was removed from the range, I opened the door to reduce the temperature in the oven and found the inside of the empty oven to be smoking heavily and well beyond the stated limit 550 *F. When we had an appliance technician examine the range, he found all the safety devices/switches on the range’s electrical system had failed and that had we not been paying attention to the range, it would have continued heating until it eventually would have caught fire. He agreed that the only way to stop the heating elements, even when the oven was not turned on, was to completely remove electrical power from the source.

     Model

     66595822003

     Serial number

     RP0814423

     Bought from

     Sears, Colorado

     Bought

     Jun 1, 2008, about then

     Where

     Monument, Colorado: Home/Apartment/Condominium

     Who was involved

     Age 29, Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

998. No one hurt

     Made Feb 22, 2013 · , sent to the company Mar 14, 2013 · , published by CPSC Mar 28, 2013

     The product, in the report: kenmore elite electric range, black, glass top, model #92029101, serial #RL3910421

     I have a kenmore 30 in electric freestanding range with radiant elements. Model # 92029101, serial # RL 3910421. purchased in 2001. I have not found a recall, but noticed there was a recall on similar unit with same problem I had. My range oven would noit turn off after used for 10 minutes. I kept getting hotter and appeared to be off. The oven element did not turn off until we unplugged it. When we plugged back in, the oven burner immediately turned back on although, the digital screen appeared off.

     Model

     92029101

     Serial number

     RL3910421

     Bought from

     sears

     Bought

     Oct 1, 2001

     Where

     Fenton, Michigan: Home/Apartment/Condominium

     Who was involved

     Age 48, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

999. No one hurt

     Made Feb 22, 2013 · , sent to the company Mar 19, 2013 · , published by CPSC Apr 2, 2013

     The product, in the report: Electirc Glass top

     Respondent was baking @ 325 for less than 30 minutes. The respondent noticed through the oven window that the broiler coil was lit. The consumer tried to power off the oven by using the control panel but the broiler element continue to burn. Even after the oven was powered off the broiler continued to stay on. Also the glass top of the range indicated it was hot because of the broiler. The consumer tripped the circuit breaker for about 30 mins then powered back on. Once the range was powered on the range indicated it was still hot and the boiler powered back on. The consumer then moved the range to unplug the unit for about 30 mins. The consumer plugged in the range and the broiler powered on again. The only was to get the broiler to power off is by tripping the circuit breaker or unplugging the unit.

     The respondent tried to use the range a couple days later and had the same problem as listed. In order to cook the respondent purchased a portable burner to avoid using the range.

     2/19/13- The respondent contacted the manufacturer ([REDACTED] service repair appt.), who stated they would send someone on 3/15/13. The landlord was contacted and told the tenant to pull the range outside and if she could afford to buy another range.

     Model

     665.95002100

     Serial number

     RL1213411

     Where

     Boyou Lourse, Louisiana: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

1000. No one hurt

      Made Feb 21, 2013 · , sent to the company Mar 19, 2013 · , published by CPSC Apr 2, 2013

      The product, in the report: Electric Range/Oven

      The consumer stated that she had placed the oven to bake at approximately 350- 400 degrees. However, about 30 mins later she heard a popping noise followed by a crackling sound, she noticed that there were flames erupting from the rear of the oven. She was unable to power it off from the control panel, the display board was flashing, the circuit breaker was used to switch off the unit.

      The consumer’s spouse then blew the flames out. The wall were the oven is located was scorched.

      2/5/13 The retailer was contacted and a service technician was sent out 2/15, she was informed that the control board caught fire and it would be replaced under the warranty.

      The consumer is concerned that this range is a fire hazard and should be reported.

      UPDATE: On 2/22/13 a refurbished control board was installed by a Sears Technician. The burners worked when used once that day and then stopped working completely the next day. On 3/2/13, a Sears Technician came to our home and ordered a brand new control board. After he left, I attempted to use the oven only to find that it was not functioning properly. On 3/9/12, Sears installed the new control board. The burners appear to be functioning properly. I then tried using the oven and the following occurs: On the control board it shows the bottom element of the oven as being on and then after a few seconds it moves to the top element or shows no element on at all. This happens every couple of seconds throughout the heating time. My oven did not do this before the refurbished or new control board was installed!

      Model

      790.96613400

      Serial number

      VF4445141400

      Bought from

      Sears, Pennsylvania

      Bought

      Oct 30, 2004, about then

      Where

      Williamsport, Pennsylvania: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

CPSC’s disclaimer

Sources