Hearth Record

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Kenmore electric stoves and ovens

1,611 reports to CPSC, the latest made Oct 13, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Nov 5, 2026.

  • 1,611reports to CPSC
  • Oct 13, 2026the latest report was made
  • Apr 12, 2011the earliest
  • 1,482with the company’s comments
Brand
Kenmore
Makers
Sears Holdings Management Corporation, ELECTROLUX/WHITE CONSOLIDATED and WHIRLPOOL CORPORATION, and 1 otherMakers, importers or sellers, as the reports name them
Product
Electric stoves and ovensNot countertop ovensCPSC’s product type: Electric Ranges or Ovens (Excl Counter-top Ovens) (code 278), in Kitchen: Appliances
Other ways the reports write the brand (67)

“Kenmore Elite”, “Kenmore Electric Range”, “Kenmore elite”, “Kenmore Elite Electric Range”, “Kenmore electric range”, “Kenmore Smoothtop”, “Kenmore (Sears)”, “Kennmore”, “kenmore elite”, “KENMORE ELITE”, “Kenmmore”, “Kenmore/Frigidaire”, “Kenmore/Sears”, “Kennore”, “GE Kenmore Electric Range”, “KENMORE ELECTRIC RANGE”, “Kemore”, “Kemore Elite”, “Ken more”, “Kenmore (Fridgidare?)”, “Kenmore - Professional Cooktop”, “Kenmore - Sears Roebuck and Co.”, “Kenmore / Sears”, “Kenmore 30” Self Clean Slide-In Electric Range w/Deluxe Coil”, “Kenmore 790.92903010”, “Kenmore 790.9601”, “Kenmore 790.96614401”, “Kenmore 790.99113301”, “Kenmore Black 30 in Freestanding Electric Range”, “Kenmore Electric Range 790.97423901”, “Kenmore Electric Range Drop-In model”, “Kenmore Electric Range Model 790”, “Kenmore Electric range”, “Kenmore Electric smoothtop range”, “Kenmore Elite (Sears)”, “Kenmore Elite 30 inch glass top electric range”, “Kenmore Elite 48353 Electric Wall Oven—More Room to Bake”, “Kenmore Elite Range”, “Kenmore Elite Range/oven”, “Kenmore Elite Slide-in Range”, “Kenmore Elite Smoothtop Range”, “Kenmore Elite Stove”, “Kenmore Elite slide-in range, electric”, “Kenmore Frigidaire”, “Kenmore Profile”, “Kenmore Range”, “Kenmore Sears”, “Kenmore Self-Cleaning Electric Range”, “Kenmore Smooth Top Electric Range.”, “Kenmore Super Capacity Ultra Bake Electric over”, “Kenmore Ultra Bake Self Cleaning Super Capacity Electric Ran”, “Kenmore Wall Oven Combination”, “Kenmore electric range model 790.9021”, “Kenmore electric smooth top range”, “Kenmore from Sears”, “Kenmore model #665.95012102”, “Kenmore model 790 95884301”, “Kenmore self cleaning range”, “Kenmore ultra bake, self cleaning, super capacity”, “Kenmorre Elite”, “Kenomore”, “kenmore (frigidaire) elite oven”, “kenmore 79094102702”, “kenmore Elite”, “kenmore range”, “kenmore range and oven” and “kenmore stove”

By month

11 reports from November 2025 to October 2026; the most in July 2026, 2. 1,600 earlier reports, since April 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20261
July 20262
June 20261
April 20261
March 20261
February 20262
December 20252
November 20251
October 20252
September 20251
August 20252
July 20251
May 20252
March 20251
February 20251
January 20251
December 20241
November 20241
October 20241
September 20242
August 20245
July 20243
June 20246
May 20244
April 20241
February 20242
January 20241
December 20232
October 20231
September 20232
May 20231
April 20231
March 20231
December 20221
November 20224
October 20222
May 20221
March 20221
February 20221
January 20221
November 20213
October 20211
September 20212
June 20211
May 20212
April 20211
February 20213
January 20212
December 20202
November 20205
October 20202
September 20203
August 20201
July 20201
May 20203
April 20201
March 20203
February 20205
December 20192
November 20192
October 20194
September 20191
August 20194
June 20193
April 20192
March 20191
February 20191
January 20192
December 20183
November 20183
October 20186
September 20183
August 20181
July 20189
June 20184
May 20186
April 20184
March 20182
February 20184
January 20189
December 20176
November 201711
October 20177
September 20172
August 20175
July 20177
June 20175
May 201714
April 20179
March 20179
February 201715
January 201714
December 20168
November 201612
October 20168
September 20166
August 201611
July 20169
June 20169
May 201612
April 201610
March 201611
February 201613
January 201616
December 201518
November 201515
October 201516
September 201512
August 201512
July 201511
June 201514
May 20157
April 20157
March 201511
February 20156
January 201518
December 201420
November 201414
October 201415
September 20147
August 201416
July 201423
June 201415
May 201420
April 201418
March 201420
February 201420
January 201418
December 201318
November 201329
October 201324
September 201319
August 201319
July 201331
June 201318
May 201323
April 201323
March 201319
February 201331
January 201339
December 201228
November 201225
October 201229
September 201231
August 201217
July 201230
June 201218
May 201216
April 201222
March 201230
February 201236
January 201238
December 201133
November 201124
October 201128
September 201134
August 201123
July 201134
June 201129
May 201123
April 20113

How badly anyone was hurt

  • Hospital admission 3 CPSC: Injury, Hospital Admission
  • Emergency room 5 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 3 CPSC: Injury, Seen by Medical Professional
  • First aid 59 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 75 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 16 CPSC: Injury, Level of care not known
  • No one hurt 1,360 CPSC: Incident, No Injury
  • No incident, no one hurt 11 CPSC: No Incident, No Injury
  • Not said 79 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.

  1. Not said

    Made Oct 26, 2014, sent to the company Nov 3, 2014, published by CPSC Nov 19, 2014

    The product, in the report: kenmore double oven range

    Kenmore electric range front glass door exploded sending glass all over the kitchen - no one in room and no animals are in our house. The oven was NOT on and it shattered sending the glass from one end to another in the kitchen. When we contacted SEARS we were told by service writer - “there was no reason for it to happen if the heat was not on” - guess what--even if heat was on - it should not happen!! no technician is available for a few days and i know when they come they will not have our part with them to repair!!!

    Model
    790.97502001
    Bought from
    sears, Washington
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  2. No one hurt

    Made Oct 22, 2014, sent to the company Oct 30, 2014, published by CPSC Nov 17, 2014

    The product, in the report: Kenmore Elite Electric Range Model # 790.9911* * = Color code = 3300 (Stainless) Serial # VF34706423

    The left rear burner of our Kenmore Elite smooth top range will not turn off.

    Model number: 790.9911 Serial number: VF34706423

    This burner remains on the HIGHEST setting causing a fire hazard.

    Model
    790.99113300
    Serial number
    VF34706423
    Bought from
    Sears, California
    Bought
    Mar 1, 2004, about then
    Where
    San Diego, Colorado: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Oct 21, 2014, sent to the company Oct 29, 2014, published by CPSC Nov 14, 2014

    The product, in the report: Kenmore Electric Range model 790.97463801

    Food had just finished heating in the oven. Took the food out, turned off the oven, walked away from the oven, 5 minutes later it sounded like a bomb went off in the kitchen. The outer glass oven door exploded. Tempered glass everywhere.

    Model
    790.97463801
    Bought from
    Sears
    Where
    Rosemount, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 34, Male
    The reporter’s relation to them
    My Friend / Neighbor / Co-worker
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Oct 15, 2014, sent to the company Nov 10, 2014, published by CPSC Nov 28, 2014

    The product, in the report: electric range

    (10/12/2014) The consumer stated that she was cooking her dinner. Eight minutes before the end of the cooking time, the timer clock changed and indicated F3. The oven started glowing red. Extreme heat was flowing from all areas of the oven. The oven door locked. She looked at the display which indicated cLn-cooL. This indicated that the oven had gone into the cleaning cycle. The consumer tried to hit the off-cancel button to do a safety shut-off. But it would not respond. The consumer stated that the oven was so hot she had to use oven mitts. The power had to be disconnected at the circuit breaker.

    (10/12/2014) The consumer contacted Sears. A dispatch was set up for 10/14/2014.

    (10/14/2014) The technician came out. His name was [REDACTED]. He pulled the oven out from the wall, and open the back to expose the circuit. He went to the breaker to turn the power back on. Immediately, the oven went to broil. The dispatcher wrote in his notes that the temperature probe open to EOC-EOC shorted out-Broil is on all the time. The consumer was advised that the connector to the circuit board failed.

    (10/14/2014) The consumer’s husband called the company and advised them of what happened. He was advised that they would email them a 10% off coupon or have a technician come out to service the oven. He was also advised that they would forward the safety concerns over to the manufacturer which is now LG.

    (10/14/2014) The consumer called Sears and spoke to [REDACTED]. The consumer called to advise them of what the technician had found.

    The consumer was also advised that the company had researched and found no recall on the unit. The consumer was advised that the safety information was forwarded to LG. She was also advised that safety warnings would be left up to LG.

    The consumer was advised that Sears would only offer them the 10% coupon.

    Model
    665.92014102
    Serial number
    RM0314259
    Bought from
    Sears
    Bought
    Feb 1, 2003, about then
    Where
    Odessa, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by WHIRLPOOL CORPORATION
    How badly, in CPSC’s words
    Incident, No Injury
  5. Not said

    Made Oct 11, 2014, sent to the company Oct 21, 2014, published by CPSC Nov 4, 2014

    The product, in the report: Kenmore smooth top free standing range, with turn knobs and digital display----- Black

    I purchased my Kenmore smooth top oven from Sears. The oven temperature soared so high, my food and the oven caught fire. So, I unplugged the oven from the electrical outlet. After a few hours I plugged it back in and the temperature soared extremely high again and then it kicks off and flashes numbers on the digital display.

    Model
    790.9611940C
    Serial number
    VF94960389
    Bought from
    Sears
    Bought
    Nov 20, 2010
    Where
    South Bend, Indiana: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  6. No one hurt

    Made Oct 8, 2014, sent to the company Oct 16, 2014, published by CPSC Nov 6, 2014

    The product, in the report: 3 year old Kenmore stainless steel electric range

    Glass door on Kenmore range exploded. Hot, shattered glass all over the floor, in a house full of children and pets.

    Kenmore will not replace because it is out of warranty (3 years old). However, they tried very hard to sell me 1-year service protection plan for $239.99.

    The Customer Service representative asked if the oven got too hot. This is an oven, folks, the darned things get hot - biscuits hot! What kind of question is that?

    I will be filing complaints every place possible.

    Bought from
    Sears
    Bought
    Jul 15, 2010
    Where
    Peoria, Arizona: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Oct 8, 2014, sent to the company Nov 21, 2014, published by CPSC Dec 8, 2014

    The product, in the report: electric free standing range

    (10/06/2014) The consumer stated that she had turned on the oven and set it to 350 degrees. In a matter of seconds she heard a crackling sound. She thought that it was the radio. She heard it again and went toward the stove and saw smoke coming the back of the stove. She immediately turned the oven off. She ran downstairs and flipped the circuit breaker box. She called her husband to tell him about the incident. When he came home, he pulled the stove from the wall and discovered that the attachment that goes into the circuit plate on the stove was burned.

    (10/07/2014) The consumer sent an email to Sears to advised them of the incident. She has not received a response. The consumer is replacing the stove but will take pictures.

    Model
    790.90312010
    Serial number
    VF03460753
    Bought from
    Sears, Washington
    Bought
    Sep 6, 2010
    Where
    Bonney Lake, Washington: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Oct 2, 2014, sent to the company Oct 10, 2014, published by CPSC Oct 27, 2014

    The product, in the report: Kenmore Electric Range

    Front burners (right and left) spontaneously increase to highest setting, even if lowest setting is selected. This has begun happening more and more frequently with time, and there is no way to shut off the right front burner except to manually cut power to the stove at the circuit breaker.

    Model
    790.96009601
    Serial number
    VF73368476
    Where
    Austin, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Oct 1, 2014, sent to the company Oct 9, 2014, published by CPSC Oct 24, 2014

    The product, in the report: Stainless steel electric oven with black glass range top

    I was using my Kenmore 790.9742 electric oven last night at 350 degrees F, when the front glass of the oven exploded. I had opened the oven and took out my pan, closed the oven door, and was stirring my dinner when the glass shattered. It was purchased in 2010 from Sears so it was only 4 years old. The glass covered the entire kitchen floors and no pieces were left unbroken. No one was hurt because I cleaned the glass up as fast as possible but some of the broken glass is stuck in the track where the glass had been so I could not get everything cleaned up. I have contacted Kenmore and explained this problem as well.

    Model
    790.9742
    Bought from
    Sears
    Bought
    Jan 1, 2010, about then
    Where
    Janesville, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 27, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  10. No one hurt

    Made Oct 1, 2014, sent to the company Oct 23, 2014, published by CPSC Nov 6, 2014

    The product, in the report: Four Burner Electric range

    Caller is reporting his Kenmore electric range purchased 06/15/2010 EST.

    Callers had no problems with it until October 1st, 2014 around 8:00AM when the caller’s wife was in bed she heard a noise she can only compare to shattered glass.

    She got up and went to the kitchen where she thought it came from and saw that the outer door of her oven had exploded and there was glass from the range out over the floor 7 feet away from the range.

    There are no injuries being reported

    Callers contacted the manufacturer today, October 1st, 2014 and were advised that there is a one year warranty on the range and that had expired.

    The manufacturer advised the callers that any repair would be at the consumer’s expense.

    The consumer states that this is not a normal warranty problem, that he would like to be reimbursed by the manufacturer if he has paid to have the outer glass to his oven repaired or that repair be scheduled at manufacturer expense.

    Model
    790.94032703
    Serial number
    SN-VF02456171
    Bought from
    Sears, New York
    Bought
    Aug 13, 2010
    Where
    Copiague, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Sep 28, 2014, sent to the company Oct 6, 2014, published by CPSC Oct 21, 2014

    The product, in the report: Kenmore Smooth Top Range

    Kenmore Smooth top Range model 790.96010407 s/n VF80564814 .. the left front burner sometimes will not turn off and then when you get it turned off after playing with the knob for a while it will turn itself on at times in the middle of the night and then sometimes when you turn the oven on both front burners come on this very DANGEROUS .. no injuries and or fires yet ... possible just a matter of time the Range is only 5 years old and should not be having this kind of problem

    Model
    790.96010407
    Serial number
    VF80564814
    Bought from
    sears, Colorado
    Bought
    Apr 4, 2008
    Where
    northglenn, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 45, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  12. No one hurt

    Made Sep 24, 2014, sent to the company Oct 2, 2014, published by CPSC Oct 17, 2014

    The product, in the report: Kenmore smooth top kitchen stove (electric)

    Stove oven element does not turn off after off button is pressed. The light goes out indicating the stove is off but I felt it the next morning and the oven was still on even though there were no indicator lights indicating that it was on. This seems to be the same problem listed under a recall issued by the CPSC for Kenmore stoves sold between June 2001 through August 2009, which this is. The model number on my stove is 79096212404 and the serial number is VF52044202. The recall was originally issued August 27, 2009 by the CPSC and can be found at:

    http://www.cpsc.gov/en/Recalls/2009/Frigidaire-and-Kenmore-Smoothtop-Electric-Ranges-Recalled-Due-to-Fire-Hazard/

    Model
    Kenmore
    Serial number
    79096212404
    Bought from
    Sears, Florida
    Bought
    Jun 11, 2005, about then
    Where
    Clearwater, Florida: Home/Apartment/Condominium
    Who was involved
    Age 65, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  13. No one hurt

    Made Sep 22, 2014, sent to the company Nov 4, 2014, published by CPSC Nov 21, 2014

    The product, in the report: Electric Oven

    Consumer stated that she is experiencing problems with oven racks. Whenever she is baking in the oven the racks tend to collapse which is very dangerous and can cause burn hazard to the user. She stated that she had noticed numerous complaints online and does not why there has not been a recall as yet.

    This incident has been ongoing for a year. She has not received any service calls since. She has contacted the retailer 10/2013 and at least 4 times after about this issue but each time they were charging her to send a technician out but she did not feel that she should be charged for a manufacturer’s defect.

    Model
    790.98023800
    Serial number
    nf90824980
    Bought from
    Sears, New York
    Bought
    Sep 5, 2009, about then
    Where
    Canastota, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  14. Not said

    Made Sep 12, 2014, sent to the company Sep 22, 2014, published by CPSC Oct 6, 2014

    The product, in the report: Sears/Kenmore Electric Range Oven - white

    Glass over door exploded for no reason, and sprayed shattered glass all over the room.

    Model
    790.4676/790.4678
    Bought
    Dec 23, 2010, about then
    Where
    San Francisco, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  15. Not said

    Made Sep 10, 2014, sent to the company Sep 18, 2014, published by CPSC Oct 2, 2014

    The product, in the report: Kenmore Electric Stovetop range

    Kenmore Electric Range Serial number 79096021240A. Left front burner came on by itself and would not turn off. Then the next day we used the oven and it would not turn off. We had to unplug the unit each time to get it to turn off.

    Model
    79096021240A
    Serial number
    VF64181021
    Bought from
    Sears
    Bought
    Sep 1, 2004
    Where
    Boise, Idaho: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  16. No one hurt

    Made Sep 9, 2014, sent to the company Sep 17, 2014, published by CPSC Oct 1, 2014

    The product, in the report: Kenmore Stove Model # 790.96009600 Serial # VF64037928

    We own a Kenmore stove that is exhibiting the same problems as the stoves that were recalled in 2009. However, our model and serial number are not in the range of recalled stoves.

    The two large burners will sometimes go into high mode even when the selector switch is on low. They also fail to shut off when the switch is turned off. The high mode seems to be hotter than even the highest setting. The front left burner has powered on even with the switch in the off position.

    Model # 790.96009600 Serial # VF64037928

    We have contacted Kenmore previously and they said that they could not help due to the stove not being in the recall range. I believe this to be a fire hazard and Kenmore refuses to acknowledge the problem.

    Model
    790.96009600
    Serial number
    VF64037928
    Where
    Grain Valley, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 31, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  17. Hurt, care not known

    Made Sep 3, 2014, sent to the company Sep 11, 2014, published by CPSC Sep 25, 2014

    The product, in the report: Wire connected to burner caught fire.

    Range model#790 90929403 serial # vf54639649 On several occasions I was cooking and I saw sparks and smoke while cooking . I got electric chock on my hand running up my arm while holding the handle from the frying pan. My son was frying some eggs and it also happen to him. I decided to lift the cover and to my surprised the whole wire that is connected to the burner had completely burn. I call sears to report the incident but they said they could not help.

    Model
    790 90929403
    Serial number
    vf54639649
    Bought from
    sears, North Carolina
    Bought
    Dec 1, 2006
    Where
    charlotte, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 40, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand kenmore range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, Level of care not known
  18. No one hurt

    Made Aug 31, 2014, sent to the company Sep 9, 2014, published by CPSC Sep 23, 2014

    The product, in the report: Kenmore Elite Electric Range model #79097473804 Sn VF94442709

    This is the 3rd report and 3rd failure of the same Sears range. Last report was 17 August 2014 Report No. 20140723-97855-1418660

    Sears Service came out on 21 August and replaced the PC controller card for the range. On 30 August the very same failure came back after only a week of the repair. Kenmore Elite Electric Range model #79097473804 Sn VF94442709 From Sears

    On 30 Aug it failed again. The ERR red elements are ON and a hot surface lamp is stuck ON the over light no longer comes ON until after the over is hot? the fans inside that circulate heat are now making loud strange noises. The failures never stop on this unit.

    Model
    79097473804
    Serial number
    VF9444270
    Bought from
    Sears, Connecticut
    Bought
    Aug 1, 2009, about then
    Where
    Northfield, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite Electric Range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Aug 28, 2014, sent to the company Sep 8, 2014, published by CPSC Sep 22, 2014

    The product, in the report: Kenmore Electric Range Smooth top Self Clean oven Convection

    While baking some cookies at 350 degrees, the glass on the oven door suddenly exploded and widely scattered in front of the stove. After I stopped shaking, I called the department store for repair. While cleaning up the mess, the service man said he had “seen this happen before” in other homes. Fortunately, the range was still under warranty so it was only necessary for us to pay the service charge for his visit and no more than that.

    My stove is no longer under warranty. It is now not yet 4 year fours old. Recently while I was using the top of the stove to pan fry, the glass on the door suddenly exploded again! The oven was not even on!

    The main safety issue here is that a child or a pet could easily have been injured in my kitchen. The department store says that since the “warranty has expired” we must now pay to have the glass replaced and re installed. Is any of this fair? There must be a way to contact the manufacturers of the oven glass! There must be a way to make oven doors safe again! It seems we cannot purchase a new range that does NOT already have a glass window in the door, and so we are stuck with the stove we now own. We have NO guarantee that it will not explode again!

    [REDACTED]

    Model
    79092803010
    Bought from
    Sears
    Bought
    Sep 11, 2010
    Where
    Taylor, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 80, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Electric Range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Aug 27, 2014, sent to the company Sep 5, 2014, published by CPSC Sep 19, 2014

    The product, in the report: black electric smooth top range

    Hi,

    We own a Kenmore Electric Range, 790.96009601.

    We’ve had a lot of trouble with the range top heating higher than where we set it, and then getting stuck on high and not turning off (to the point that we have to pull out and unplug the entire appliance).

    I saw that several of the 790s have been recalled for this very problem, but our serial number was not included.

    Model
    790
    Serial number
    790.96009601
    Where
    Capon Bridge, West Virginia: Home/Apartment/Condominium
    Who was involved
    Age 27, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Aug 26, 2014, sent to the company Sep 4, 2014, published by CPSC Sep 18, 2014

    The product, in the report: Kenmore Electric Range

    The stove glass exploded.

    My wife was heating the oven to 450* and the front glass exploded. This is a Kenmore 790.92803010. This stove is out of warranty - it is about 4 years old. I called Sears and they refused to cover this under any sort of an extenuating circumstance special-case warranty. They offered to send a service person or sell me an extended warranty, all at a cost, but did not admit fault.

    It was very dangerous to have hundreds of pieces of glass on the floor.

    Model
    790.92803010
    Bought from
    Sears, Illinois
    Bought
    Aug 12, 2010
    Where
    Mattoon, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 31, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  22. Not said

    Made Aug 26, 2014, sent to the company Sep 4, 2014, published by CPSC Sep 18, 2014

    The product, in the report: Kenmore Elite series electric oven

    Glass shattered for the second time in two years. Purchased Kenmore Elite oven (Model 790.97473805) in 2010. Glass shattered Dec-2012 and was replaced by A&E certified tech. Glass shattered for second time August-2014. Oven was operating at normal temps (350) both times. We contacted Sears via on-line social networking and then continued our communication with Sears via email.

    The Facebook social network representative said “... this sounds like a hazard.”

    Sears Member Experience Manager via email said : “I as well would be very nervous for the safety of my home if this has happened twice.”

    Sears offered to replace the glass for free or offer 30% off a new appliance. We are asking for a full appliance replacement. This is apparently a safety hazard. Having the glass replaced does not resolve the defect as this has happened to us on two occasions. Two shattered glass incidents in less than two years is unacceptable. This is a DEFECT and a SAFETY HAZARD and has happened TWICE.

    We have written to [REDACTED], [REDACTED], asking for resolution.

    Model
    790.97473805
    Serial number
    VF02463630
    Bought from
    Sears
    Bought
    Jul 1, 2010, about then
    Where
    Deep Gap, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  23. No one hurt

    Made Aug 23, 2014, sent to the company Sep 2, 2014, published by CPSC Sep 16, 2014

    The product, in the report: Black Kenmore ceramic cook top stove

    My Kenmore stove front right burner will spike to high while using(This has happened on numerous occasions). When trying to turn down, it will not reducing in temperature. We have had to unplug in order to get the burner to cool. Today August 23, 2014, I noticed the hot surface light was on. We had not used our stove or oven in 24 hours. I unplugged the unit and the surface will not cool. While researching this issue, I came across several recalls for this brand of units. I also came across a ton of this brand that have the same issues that are NOT on the recall list. They should be. Someone could be seriously injured or their house could be burned down!

    Model
    79096009601
    Serial number
    VF73262007
    Bought from
    Sears, North Carolina
    Bought
    Nov 14, 2007
    Where
    Raeford, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 34, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Aug 22, 2014, sent to the company Sep 2, 2014, published by CPSC Sep 16, 2014

    The product, in the report: electric range

    I was having problems with my front left burner maintaining the right temperature. I opened the top of the range only to find half of the socket that the burner plugs into gone! It was a pile of ash on my range. the two wires to the socket were brown and burnt. I called Kenmore and Sears and none of them wanted to do anything about it. They weren’t even interested in making note of the problem for further reference.

    Model
    790.9021
    Bought from
    sears, Massachusetts
    Bought
    Apr 6, 2011, about then
    Where
    Whitman, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  25. Not said

    Made Aug 21, 2014, sent to the company Aug 29, 2014, published by CPSC Sep 15, 2014

    The product, in the report: white ceramic four-eye electric cooktop by Sears Kenmore

    I have a Sear’s Kenmore ceramic cooktop. I use it very infrequently, but I notice on most occasions that the eyes sometimes will not turn off. Also, even if I have the controls set on a very low setting, it stays on high setting. Turning the controls to OFF sometimes do not turn the eyes off. I generally have to turn the cooktop off by turning off the breaker in the electrical panel. This to me is a very dangerous situation. Sear’s is not interested in fixing the problem at their cost. Disregard the incident date below; this problem has been going on for years.

    I looked on-line and saw where others are having the same issues, some have appliances that were recalled. This cooktop needs to be recalled as well

    Model
    790.42721700
    Serial number
    NF73207982
    Bought from
    Sear’s
    Bought
    Dec 3, 2007
    Where
    Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    Reports CPSC links to it
    20161102-21302-1604859
    How badly, in CPSC’s words
    Unspecified
  26. Not said

    Made Aug 17, 2014, sent to the company Aug 25, 2014, published by CPSC Sep 9, 2014

    The product, in the report: Kenmore Elite Electric Range model #79097473804 Sn VF94442709 From Sears

    Kenmore Elite Electric Range model #79097473804 Sn VF94442709 From Sears This unit was repaired by Sears on 9 Aug changing the PC card and display panel for a fee of over $950 under service contract On 14 Aug it failed again. Error code F95 ERR nothing could be changed until STOP was hit. However the error code came back. A power reset at the beaker was needed to clear.

    The next morning 2 of the ERR red elements are ON and a hot surface lamp is stuck ON the over light no longer comes ON until after the over is hot? the fans inside that circulate heat are now making loud strange noises. The failures never stop on this unit.

    Model
    79097473804
    Serial number
    VF9444270
    Bought
    Aug 1, 2009, about then
    Where
    Northfield, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite Electric Range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  27. No one hurt

    Made Aug 15, 2014, sent to the company Sep 11, 2014, published by CPSC Sep 25, 2014

    The product, in the report: electric range

    (06/2014) The consumer stated that he was using the back right burner. The front right burner came on by itself. Then the consumer heard a loud popping sound and saw a flash of light underneath the same burner. This tripped the circuit breaker. The consumer reset the breaker. A light that indicates that the element is hot stayed on for weeks.

    Afterwards, the consumer stated that each time another burner was turned on, the front right burner would come on. The consumer unplugged the stove and discontinue use until it was serviced on July 8, 2014.

    (08/09/2014) The same incident happened again.

    (06/2014) The consumer contacted Kenmore and advised them of the problem. He was advised that the his unit was not recalled nor was it under warranty. The consumer was advised that he would have to pay for service.

    (08/15/2014) The consumer contacted the company. The consumer was advised that the model was not recalled.

    Model
    790.97434802
    Serial number
    VF01826838
    Bought from
    Lowes.com, North Carolina
    Bought
    Jun 13, 2011
    Where
    King, North Carolina: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Aug 15, 2014, sent to the company Aug 25, 2014, published by CPSC Sep 9, 2014

    The product, in the report: Kenmore SENS-A-CLEAN Self Cleaning Electric Range Model # 665.95822

    Item is----Kenmore SENS-A-CLEAN. Model # 665.95822 The oven was selected, temp. set to 350Deg. Pre- Heat is on, that portion worked normal. Item put in oven for 60 minuets, after 30 minuets the oven went to full heat, over 600 Deg. digital read out said to reset controls, no action. Oven controls have no effect. Had to turn breaker off to stop what I believe would have been a meltdown. I have no idea how high the temp could or would have gone. I do not believe the safeties ( If there are any ) would work. Fire department was ALMOST CALLED. Above unit will be removed from residence in the AM and Sears, Kenmore will be notified.

    Thank you------[REDACTED] [REDACTED] Home: [REDACTED] Cell: [REDACTED]

    Model
    Model # 665.95822
    Serial number
    RK2911866
    Bought from
    Sears
    Bought
    Sep 1, 2000
    Where
    Citrus Heights, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  29. No incident, no one hurt

    Made Aug 13, 2014, sent to the company Oct 21, 2014, published by CPSC Nov 4, 2014

    The product, in the report: Electric Range

    Caller purchased an electric range July 2014 and she cannot use the oven without the broiler turning on also.

    The caller has used the oven only a few time but the broiler has turned on each time and burned her food. She is reporting to alert the public of any safety issues regarding this issue.

    There are no injuries

    The caller has contacted the manufacturer and she said that they told her to contact CPSC

    The consumer added: Self-cleaning oven turned it on to clean the oven...The door won’t open until the oven is clean and the stove door won’t open until the oven has cooled off....Also, there is smoke coming out of oven to the top left side of the stove...Thank you

    Model
    790.95322303
    Serial number
    VF41520443
    Bought from
    Yard Sale, South Carolina
    Bought
    Jul 15, 2014, about then
    Where
    Rock Hill, South Carolina: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    No Incident, No Injury
  30. No one hurt

    Made Aug 13, 2014, sent to the company Aug 21, 2014, published by CPSC Sep 5, 2014

    The product, in the report: Kenmore Elite Glasstop range model 790.41023800. Serial number F84320364

    Aug 12 evening. Cooking dinner. Turned off stovetop, but later smelled something burning. Saw unit was still on and would not turnoff. Had to flip circuit breaker.

    Aug 13 morning. Flipped circuit breaker. Unit came on spontaneously and would not turn off. Flipped circuit breaker to turn off.

    Aug 13 lunch. Flipped circuit breaker. Unit did NOT come on. It did turn on when the button was pressed and turned off. Seems normal for the time being.

    Model
    790.41023800
    Serial number
    F84320364
    Bought from
    Sears
    Bought
    Aug 13, 2009
    Where
    Washington, District of Columbia: Unspecified
    Who was involved
    Age 64, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Aug 8, 2014, sent to the company Aug 15, 2014, published by CPSC Sep 8, 2014

    The product, in the report: Kenmore Elite electric range 30”

    Oven glass shattered. Was not in use and no one was home.

    Where
    Portland, Oregon: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Aug 7, 2014, sent to the company Aug 15, 2014, published by CPSC Aug 29, 2014

    The product, in the report: Kenmore electric range. Model # 790.96113409 Serial # VF64615102

    I have a Kenmore electric range, model # 790.96113409, serial # VF64615102. The front left burner was being used at a medium heat setting, but the burner went to high. The element was constantly on, and even when we turned it off, it remained on! I had to turn off the circuit breaker to turn it off. All other burners work properly, so we just don’t use that burner any more. Today, I saw that there was a recall in 2009 on other Kenmore/Frigidaire ovens, but our unit is not part of the recall. Since our oven is having the same problem, I think our unit should be included also.

    This same oven also had a code F10 (run away temp) last week. We were baking food at 350, but the broiler (top) element came on at some point and the unit shut down and the F10 error code appeared. This oven is a dangerous fire hazard!

    Model
    790.96113409
    Serial number
    VF64615102
    Bought from
    Sears, Pennsylvania
    Bought
    Nov 19, 2006
    Where
    Sewickley, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore/Frigidaire, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Aug 2, 2014, sent to the company Aug 12, 2014, published by CPSC Aug 26, 2014

    The product, in the report: Kenmore range/oven drop-in Model #: 790.45582901. White

    While removing food from my oven, the handle broke off the stove and the door slammed shut, from a half-way open position. When the door slammed, the exterior glass panel exploded, spraying glass across my entire kitchen and dinning area (20+ feet).

    Model
    790.45582901
    Serial number
    NF04420313
    Bought from
    sears, Texas
    Bought
    Nov 14, 2010
    Where
    nederland, Texas: Home/Apartment/Condominium
    Who was involved
    Age 40, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Jul 30, 2014, sent to the company Oct 30, 2014, published by CPSC Nov 17, 2014

    The product, in the report: Electric Range/Oven

    Consumer reported the following incidents with the oven rack was not sure of dates.

    1st incident: Consumer stated that she placed a pizza in the oven and moved away from the oven. After 15 minutes and from about 15 feet away she heard a loud noise coming from the kitchen. She looked in the oven and realized that the rack supporting the pizza had fallen and the pizza was sideway. The left side of the rack fell down by itself, without anyone touching it.

    2nd incident: Consumer planned on cooking a casserole in a glass dish [REDACTED]. She tried to put the [REDACTED] in the oven, but the rack wouldn’t stay up. Consumer had to try multiple times until the rack finally stayed up. She was able to finish her cooking; however, she stated that the entire cooking time was filled with apprehension at the prospect of the rack falling down by itself.

    3rd incident: Consumer was baking a beef roast in a roasting pan. At the end of cooking, when she pulled the rack out, the rack fell off and the cooking juices splattered the oven. Consumer believe this splattering can not only burn the operator of the oven, but also nearby family members including children since the kitchen is a gathering place. In addition, the splatter is an unnecessary cleaning burden.

    The consumer stated further that every rack level has fallen down at some point or another. Consumer uses only 2 of the 3 racks provided.

    The manufacturer was not contacted as yet.

    Note: Consumer is filing this report to prevent a potential burn injury to other consumers. She stated that an oven is an investment, which family gather around and shouldn’t be stressful to operate.

    Model
    790.41023803
    Serial number
    NF10920291
    Bought from
    Sears, Maryland
    Where
    Forest Hill, Maryland: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Jul 30, 2014, sent to the company Aug 26, 2014, published by CPSC Sep 10, 2014

    The product, in the report: Electric Oven

    Caller stated that the oven rack is faulty, it collapses while using it. This poses a burn hazard to the user as well as other household occupants who maybe standing nearby, or can cause a house fire. This has been on going for approximately 2 months.

    7/25 The retailer was contacted and a service technician was sent out 7/30/14, she was advised that the cavity of the oven wall has expanded which causes the racks to fall. He stated that repairing this would not guarantee that the incident would not occur again. He also advised her that this is due the material that made the interior of the oven.

    Caller feels that the oven is a safety hazard and should be reported

    Model
    790.98023801
    Serial number
    NF96118938
    Bought from
    Sears, Maryland
    Bought
    Dec 28, 2009
    Where
    Ellicott City, Maryland: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made Jul 30, 2014, sent to the company Aug 22, 2014, published by CPSC Sep 8, 2014

    The product, in the report: electric range

    (07/2014) The consumer stated that she placed a pan of chicken on the middle rack. Immediately, the rack fell down to the bottom. This happens each time something that weighs at least two pounds is placed on the rack. It only happens with the middle rack.

    The consumer stated that she saw on the internet where this has happened to others.

    (07/30/2014) The consumer called Sears Customer Service 1-8002954809. She spoke with [REDACTED] and explained the issue. The consumer was offered a 15% discount on another range since her unit was out of warranty. The consumer refused the offer. The consumer was also given a case #[REDACTED]

    Model
    790.41023801
    Serial number
    NF92226885
    Bought from
    Sears, New York
    Bought
    Jun 16, 2009
    Where
    Newtonville, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  37. No one hurt

    Made Jul 29, 2014, sent to the company Aug 7, 2014, published by CPSC Aug 21, 2014

    The product, in the report: Kenmore Self Cleaning Oven Model #79095660100

    Kenmore Electric Range 79095660100 - oven element continued to heat up to a very high heat and would not turn off. Had to shut the breaker off, if I flip the breaker by the time I come back into the kitchen the oven is already burning very bright orange and will not shut off. I have looked online and it seems like this is a fairly common problem for Kenmore Ranges, seems like some people have actually had it cause a fire.

    Model
    79095660100
    Serial number
    VF14767346
    Bought from
    Sears
    Where
    Colonia, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Jul 29, 2014, sent to the company Aug 13, 2014, published by CPSC Aug 27, 2014

    The product, in the report: Kenmore smooth top convection range

    Had turned my Kenmore range on to convection roast 375 degrees, as it reached temperature I opened the door to put food items in. as soon as I opened the oven door I noticed that the top element for broiling was glowing red. I thought that i might have accidentally hit the broil button instead of convection roast, so I turned it off and was turning it back on when it arced and black smoke & ash came from behind the back of the control panel. When the range had cooled enough for us to pull it out from the wall, we removed the back cover and you could see were it had arced and burnt!

    Model
    Kenmore Electric Range #790.97452800
    Serial number
    VF84964545
    Bought from
    Sears, South Dakota
    Bought
    Dec 28, 2010
    Where
    Newcastle, Wyoming: Mobile/Manufactured Home
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  39. Hurt, no treatment

    Made Jul 29, 2014, sent to the company Aug 8, 2014, published by CPSC Aug 22, 2014

    The product, in the report: Kenmore electric range

    Oven door exploded glass all over kitchen

    Model
    790.45489501
    Serial number
    NF70706955
    Bought from
    Sears & Robuck, Alabama
    Bought
    Mar 2, 2007
    Where
    Brownsboro, Alabama: Home/Apartment/Condominium
    Who was involved
    Age 61, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  40. No one hurt

    Made Jul 28, 2014, sent to the company Aug 7, 2014, published by CPSC Aug 28, 2014

    The product, in the report: Kenmore black and while stove. Ceramic cooktop.

    I have never been treated as poorly by a company in my life. We purchased a stove on 7/2 and as soon as we got it home it had a hot surface light on when the cooktop was not being used. I called immediately to tell them of the problem and was told we would have to bring the oven back to them to be fixed. I requested a refund because we had just purchased it and it was not in working order and they refused. I was told as long as the cooktop worked the light would eventually burn out (It did not) or I could bring it back to be fixed but a refund was not an option. 3 weeks later after only using the stove a couple of times because we were on vacation we were baking dinner and the stove would not shut off. It kept getting hotter and hotter to the point it was about to catch on fire, my husband had to pull out a VERY hot stove to unplug it. We sent an email with not response on 7/26, on 7/28 we called and again said at this point we felt this was not a safe item and wanted a refund. We were told [REDACTED] would have to call us only he could authorize. He never called so I called again and he refused. He said to bring it in for repair. He became so rude he hung up on me once, I called back and he kept talking over me and would not even let me speak. He raised his voice and was the most rude business person I have ever dealt with. When I informed him I would file a complaint with the BBB and Attorney General as well as use social media to let everyone know how I was treated he responded he didn’t care that there was nothing I could do. He charged us $275 for a used stove and I found one NEW for $299. My husband took the stove back on 7/28 at 10:45am and we have pictures of them unloading the oven. I again asked for a refund and was told no he would not that he didnt care I felt unsafe and it was only a couple weeks old. I received a call a couple hours later that said the stove is now working fine and they wont refund me the money. We are now without the stove and without our refund. They literally have now stolen our money. We are very scared at the quality of this oven because of the fact it was about to catch on fire and there are other consumer reviews of the same thing happening.

    Bought from
    Hunley Turner
    Bought
    Jul 2, 2014
    Where
    Maryville, United States: Home/Apartment/Condominium
    Who was involved
    Age 43, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  41. Not said

    Made Jul 25, 2014, sent to the company Aug 6, 2014, published by CPSC Aug 20, 2014

    The product, in the report: Sears Kenmore electric range Model number: 790-942140E; serial number VF94057673. This model has a warmer drawer at the bottom, and a simmer setting for the left front burner, self cleaning oven.

    I have a Sears Kenmore electric range.. Model Number 790-9421240E; serial number VF94057673.

    On 3 occasions over the last two years, when a burner is set on a medium heat setting (5 or 6) the burner goes to full hot. Twice on the right rear large burner and once on the left front large burner. The third time was today. I have changed the switches twice (and will order another one - $50 some bucks). Since it has occurred this many times it cannot be a random occurrence - it has to be a design malfunction. Any time we use the stove we have to watch it closely but if someone did not do so, there would soon be a fire in the kitchen.

    In my opinion the range should be recalled and fixed by Sears.

    Thank you, [REDACTED]

    Model
    Sears Kenmore electric range Model number: 790-942140E
    UPC
    unknown
    Serial number
    serial number VF94057673
    Bought from
    Sears, Washington
    Bought
    Dec 18, 2012, about then
    Where
    Moses Lake, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  42. Seen by a doctor or nurse

    Made Jul 25, 2014, sent to the company Aug 5, 2014, published by CPSC Aug 19, 2014

    The product, in the report: Kenmore model 790.96011406 stove

    My kenmore electric range has a mind of its own. Model number 790.96011406. It won’t shut off on the smooth top, most of the time the breaker has to be shut off. It gets stuck on high and will not change temperatures. This happens on multiple burners. I have been burnt several times by the uncontrollable temperature. This is starting to happen more frequently.

    Model
    790.96011406
    Serial number
    Vf64220353
    Bought from
    Sears, Kansas
    Where
    Kingman, Kansas: Home/Apartment/Condominium
    Who was involved
    Age 37, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  43. No one hurt

    Made Jul 24, 2014, sent to the company Aug 6, 2014, published by CPSC Aug 20, 2014

    The product, in the report: Dear sears, I purchased this Kenmore Elite Electric Range model #79097473804 Sn VF94442709 From Sears in 2009.

    Dear sears, I purchased this Kenmore Elite Electric Range model #79097473804 Sn VF94442709 From Sears in 2009. Since then it has been a constant failure one after another. The glass door has exploded 4 times sending glass on our legs and feet. The control panel has been replaced at least 3 times as well as over heated relays.

    However on 18 July we had a new serious failure. We nearly had a fire. The house filled with smoke. The range was beeping with a flashing FLO ERR on display. It was impossible to shut the top coils OFF and the Oven could not be turned OFF. All were ON

    It was too hot to get close to the stove for more than a second. I had to run and open the main breaker. I reset the breaker and the range now works. Service came the next day and ordered a new computer and control pannel at over $800 then add on a couple hundred in labor. I was told to open the breaker when I leave to prevent an un commanded ON in the range!

    The problem is a design flaw! The computer is sitting on top of the stove with NO AIR flow and no fan the cool the CPU. An over heated CPU will hang. That is what we saw. with FLO ERR flashing. That means that all outputs are stuck ON holding the relays ON.

    This is an unsafe product and Sears refuses to exchange it. How did UL pass this as a safe range?

    I wait for your reply and any assistance you can offer

    [REDACTED]

    Model
    Kenmore Elite Electric Range model #790974
    Serial number
    VF94442709
    Bought from
    Sears
    Bought
    Jul 1, 2009, about then
    Where
    Northfield, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    Reports CPSC links to it
    20140723-97855-1418660
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Jul 23, 2014, sent to the company Aug 1, 2014, published by CPSC Aug 15, 2014

    The product, in the report: electric range glass top

    in 2006 I purchased 790-9601 electric range. 4 years later my baking element went on fire. I replaced it with a new one and on 7/22/2014 the same thing happened. What is going on. When it first happened I called Sears CSR there was no information on a safety recall. After reading on google many, many people have had the same issue. It happened again when the element was replaced. If I hadn’t been watching my oven those two times, my house would have caught on fire.

    Model
    790.9601
    Serial number
    VF61823784
    Bought from
    Sears
    Bought
    Mar 1, 2006, about then
    Where
    Holmes, New York: Home/Apartment/Condominium
    Who was involved
    Age 65, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore 790.9601, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made Jul 22, 2014, sent to the company Aug 11, 2014, published by CPSC Aug 25, 2014

    The product, in the report: Electric range

    7/20/14 – The consumer had the stove oven on the bake setting for 15 minutes. She then heard the beep sound after about 30 minutes and noticed the oven was on broil. A “F3” code appeared on the display screen. The consumer attempted to turn the oven off and it would not turn off. Her husband turned off the stove off at circuit breaker and waited for an hour and half before turning the breaker back on. When he turned the breaker back on the oven was on broil. She attempted to turn the oven off but it would not turn off. The consumer turned off the circuit again and it remained off until the next day, 7/21/14.

    On 7/21/14 The consumers turned the circuit back on for the stove and it was still on broil. They tried to turn off the oven but the oven would not turn off. The consumer states she turned off the circuit and it has remained off.

    The consumer then contacted Sears, they advised her that her unit is not under recall and recommended a technician go out to their home to look at the unit at the consumer’s expense.

    The consumer feels that the unit poses a fire hazard.

    Model
    665.92014102
    Serial number
    RM4821685
    Bought from
    Sears
    Bought
    Jun 1, 2003
    Where
    Alexandria, Minnesota: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Smoothtop, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  46. Not said

    Made Jul 21, 2014, sent to the company Jul 30, 2014, published by CPSC Aug 13, 2014

    The product, in the report: Slide in electric range

    We have a Sears Kemore Elite Smooth Top electric range and 3 times with the top left burner control in the off position the burner is on creating a fire hazard. Both front right and front left burners have both come on in the “HIgh” heating level with the controls set to the lowest settings.

    Model
    790 46804 992
    Serial number
    nf03913421
    Bought from
    SEARS
    Bought
    Jul 1, 2004, about then
    Where
    London, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  47. No one hurt

    Made Jul 20, 2014, sent to the company Jul 28, 2014, published by CPSC Aug 11, 2014

    The product, in the report: Electric smooth top oven

    Range started on fire. Flames on back of oven.

    Model
    790.97453802
    Serial number
    N.VF90265499
    Bought from
    Sears
    Bought
    Jan 1, 2009, about then
    Where
    Lincoln, Nebraska: Home/Apartment/Condominium
    Who was involved
    Age 39, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Jul 17, 2014, sent to the company Jul 25, 2014, published by CPSC Aug 8, 2014

    The product, in the report: Kenmore Elite Electric range with smoothtop

    Front left burner on Kenmore Electric Range does not shut off. You must remove all power to the unit to turn it off.

    Model
    790.99123405
    Serial number
    VF51746647
    Bought from
    Sears
    Bought
    Jul 20, 2005, about then
    Where
    Clarksville, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 49, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made Jul 14, 2014, sent to the company Sep 5, 2014, published by CPSC Sep 19, 2014

    The product, in the report: Electric Range

    The consumer stated that her daughter was cooking in the oven on 350F. The consumer stated that the food started burning. The consumer stated that they realized that the broiler was on. The consumer’s daughter only turned on the oven, not the broiler. They shut off the oven.

    The consumer stated that the broiler stayed on after turning off the oven. The consumer stated that her husband cut the circuit breaker to the stove. The consumer stated her husband turned the the circuit back on on after 15-20 minutes and the broiler element came on immediately while the oven was off.

    The consumer stated that they have the power to the stove cut off for now.

    The consumer’s unit is not included in any recalls.

    The consumer submitted a statement indicating his name is [REDACTED]. Consumer noted they did contact the manufacturer and was told that there was no recall on this particular model (Sears) Kenmore Model #665.92014102 - Serial# RP1924893.

    Consumer indicated when you look this [product] up online other people have had the same problems with the exact same brand/manufacturer, model number, and serial number. Consumer also added, “my question is: why is there no recall - they purchased this stove new.”

    Thanks,

    [REDACTED]

    Model
    665.92014102
    Serial number
    RP1924893
    Bought from
    Sears, Idaho
    Bought
    Jul 1, 2008, about then
    Where
    Kuna, Idaho: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  50. Hurt, care not known

    Made Jul 14, 2014, sent to the company Jul 22, 2014, published by CPSC Aug 12, 2014

    The product, in the report: Kenmore Electric Flat top Range (5 years old)

    I just typed a description into this box and hit the NEXT button at the bottom and was unsure whether it was submitted to you, so I will try again. I have a Kenmore range that I purchase 5 years ago. I was getting a glass cup out of the cabinet next to the oven and bumped the side of the door. The glass front of the oven exploded all over the floor with some of the glass landing on top of the counter top, as well as all over me. I was not directly in front of the range and fortunately only received a small cut on my foot. The issue I have is that about half of the glass broke into pebbles like it should, but the other half shattered into tiny slivers and shards. Luckily I was able to reach a towel and clear a path to get out of the glass on the floor. It has been very difficult to clean up and could have been a very dangerous situation. I took photos and contacted Sears asking that they replace the glass at no cost. So far they have denied my request, even though they have stated that they are very committed to safety in their products. This is very much a safety issue and could cause serious injury.

    Model
    79094332700
    Bought
    Jul 1, 2009, about then
    Where
    Aurora, Colorado: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, Level of care not known
  51. No one hurt

    Made Jul 11, 2014, sent to the company Aug 13, 2014, published by CPSC Aug 27, 2014

    The product, in the report: Electric Range

    This consumer is reporting his electric range purchased sometime in 2005 from Sears in Ohio.

    The caller had no problems with this range until sometime around April 15th, 2014 when the front left burner on the range remained on after the caller turned it off.

    The caller just turned the breaker off to reset and the range appeared to be fine so the incident was ignored as a fluke.

    July 9th, 2014 the same incident happened when the caller turned the range off after use then noticed that the front left burner again remained on and at the highest temperature although turned off. He again tripped the breaker off.

    This consumer contacted the manufacturer July 10th, 2014, he was advised that his rang is not on recall, not on warranty so they could send a repair tech for $75.00 to come to his home then $100.00 for the part to repair this range.

    The caller did not schedule repair believing he could repair it but when he began searching for parts and instructions he found recalls of other models of this same manufacturers ranges.

    He states that the model numbers were near his but his is not included.

    He is reporting as a severe fire hazard because he states that there should be a fail safe mode in the safety state to avoid these occurances.

    He would like a repair at manufacturer expense.

    Model
    790.96129408
    Serial number
    VF63862063
    Bought from
    Sears, Ohio
    Bought
    Jun 15, 2005, about then
    Where
    Gahanna, Ohio: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made Jul 7, 2014, sent to the company Aug 13, 2014, published by CPSC Aug 27, 2014

    The product, in the report: Electric Convection Oven

    Caller stated that the electric oven was powered on and immediately flames started to emit from the top vent. The circuit breaker was used to switch it off and then unplugged. Approximately 2 years ago the electrical wires that connect the unit to the house was burnt out and he had it repaired by a local technician. There were no other incidents or service calls for this oven.

    The manufacturer was not contacted as yet.

    Caller feels that the oven is a fire hazard and should be reported.

    Model
    790.49073400
    Serial number
    NF43714091
    Bought from
    sears.com
    Bought
    Jul 1, 2006, about then
    Where
    John’s Island, North Carolina: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made Jul 7, 2014, sent to the company Jul 15, 2014, published by CPSC Jul 29, 2014

    The product, in the report: Kenmore Electric Range 790.9601

    Electric Range purchased in late 2004. Heating element inside the oven blew up and went on fire. Turned off oven immediately. This is the third time we have to replace this part.

    Model
    790.9601
    Bought from
    Sears
    Bought
    Nov 14, 2004
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 9, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Jul 3, 2014, sent to the company Jul 14, 2014, published by CPSC Jul 28, 2014

    The product, in the report: Smooth top range electric

    My kenmore electric smooth top range bought in 2004 just caught fire in the control panel burning my wall this id model 790-9661-9401 serial number VHF 4463851.3. We were just using it routinely where sparks started flying and buzzers started going off.... Then fire shot out from the control panel burning the wall. Frightening. Sears was contacted

    Model
    79096619401
    Serial number
    Vf4463851.3
    Bought from
    Sears
    Bought
    Jul 23, 2004, about then
    Where
    Ellicott city, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 56, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Jul 2, 2014, sent to the company Jul 11, 2014, published by CPSC Jul 25, 2014

    The product, in the report: Tempered glass door exploded for no apparent reason.

    Our Kenmore electric oven door exploded. The tempered glass blew out all over the kitchen.

    Model
    790.92903010
    Serial number
    VF02555874
    Bought from
    Hometown Sears, California
    Bought
    Oct 26, 2010
    Where
    Lompoc, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made Jul 1, 2014, sent to the company Jul 10, 2014, published by CPSC Jul 24, 2014

    The product, in the report: Electric Range Model number 790.9611240D

    Oven door handle falls of causing outer portion of door to crash to the floor. Potential to cause broken glass cuts and burns from hot door. This is the second time this has happened to me.

    This occurs because Sears’ has made the screws too short so they eventually strip the holes in the plastic bare.

    Model
    790.9611240D
    UPC
    unknown
    Serial number
    VF01426616
    Bought from
    Sears
    Bought
    Apr 14, 2010
    Where
    Potomac, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 51, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made Jun 29, 2014, sent to the company Jul 9, 2014, published by CPSC Jul 23, 2014

    The product, in the report: 30 inch self-cleaning electric range

    We were heating some frozen pizza in the oven. We pre-heated the oven to 425 F in accordance with the instructions. It had just beeped to indicate the oven had reached the correct temperature. I took the oven door handle in my left hand and opened it as I stood to the right of the oven door, and the glass suddenly shattered and fell out onto the floor. This was only the outer glass. The oven side glass remains intact.

    Model
    790.92803011
    UPC
    2292803
    Serial number
    VF04443662
    Bought from
    Sears, Connecticut
    Bought
    Nov 27, 2010
    Where
    Woodbury, Connecticut: Home/Apartment/Condominium
    Who was involved
    Age 55, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Jun 28, 2014, sent to the company Jul 8, 2014, published by CPSC Jul 22, 2014

    The product, in the report: Kenmore oven/range, 5 burner Black Model # 7909621940B Purchased from Sears

    During the night, our oven/range started humming loudly and then cracked, popped, and started spewing smoke from the wiring shield and the back of the display box. The breaker was tripped and the unit shut off. There is a large burn in the wall behind the unit that was hot to the touch immediately following the incident. Had the breaker not shut off or the unit been pulled away from the wall, it could have started a fire. The heating elements for the range also have a history of varying temperature uncontrollably, often exceeding set temperatures and heating to high even at low settings.

    Model
    7909621940B
    Serial number
    VF7232299
    Bought from
    Sears
    Bought
    Jun 1, 2007, about then
    Where
    Colorado Springs, Colorado: Unspecified
    Who was involved
    Age 6, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Jun 26, 2014, sent to the company Jul 7, 2014, published by CPSC Jul 21, 2014

    The product, in the report: A kenmore elite double oven range purchased from Sears It is a glass top with touch keys It has convection cooking It is black and Crome in color

    Kenmore elite double oven range has had many issues with it Uneven cooking , convection can makes loud noises, convection feature takes over 20 minutes to hear up in lower oven and turns off after cooking for any where from 20- to a 1 hr Also has started turning on all by its self. When it turns on it all turns on everything lights up and starts beeping. I can not even leave my home with out turning circuit breaker off for this stove because we never know when it will turn on Whole stove turns on creating incredible danger of loss of life and or home . I am a mom of eight It has done this many times Sears / kenmore has sent service men out to repair the issues and even the service men have said needs to be taken Out of home but kenmore refuses to replace it says no recall yet and so can’t do anything even though some of these issues have been looked at and could not be repaired by their service men, they kept trying to repair things until my warranty ran out. all over internet kenmore elite ranges have complaints because of turning on or off and says kenmore won’t help I am scared for my family No one will help It is only two years old And is not under warranty although kenmore did on June 25 2014 send a tech out who said it would cost over $899 to replace a controller and control pane one part in a tech already tried to replace while under warranty but his supervisor on the phone told him no I have been told it is a for hazard even by their company employee The incident date is for last service call , but again this has happened many times I have called them Many times while under warranty and they could not fix the problems And like I said it has exculated To it now starting on its own It turns on even when no one has touched it

    Model
    790.97503001
    Serial number
    Nf14621261
    Bought from
    Sears outlet, Virginia
    Where
    Greenbay, United States: Home/Apartment/Condominium
    Who was involved
    Age 38, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Ken more, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  60. Not said

    Made Jun 24, 2014, sent to the company Jul 2, 2014, published by CPSC Jul 17, 2014

    The product, in the report: Kenmore oven. Bought Dec 2011.Free standing electric.

    In Dec 2011 we purchased a Kenmore oven from Sears. On June 14, 2014 I had the oven on 170* so it was not hot at all. My mom went to the back door, which is next to the oven, and opened the door. After she opened the door she heard a crashing sound and looked back and there was glass everywhere. The glass was more then three feet from the oven door. When I contacted Sear, Frigidaire, and then finally Kenmore, I was told it is not under warranty and I can buy a new front door. This is very unacceptable! I did nothing wrong and the glass just exploded. What if one of my nephews, who visits often, would have been in front of the oven? This would have disfigured their face.

    Model
    790 90133704
    Serial number
    VF03952207
    Bought from
    Sears, Ohio
    Bought
    Dec 4, 2011, about then
    Where
    Powell, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kemore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  61. No one hurt

    Made Jun 23, 2014, sent to the company Jul 28, 2014, published by CPSC Aug 11, 2014

    The product, in the report: Electric Range/Oven

    The consumer stated that the outer glass on her son’s oven door exploded 3 times.

    2010 - The consumer stated that the glass exploded for the first time. The consumer stated that a new glass was put in by a Sears Tech. The consumer stated that they paid for the repair.

    Unknown date - Second glass exploding incident

    Jan 16, 2013 - The consumer stated that the glass exploded for the third time. The element on the the range blew out. The unit was in self-clean mode. The consumer stated that they paid $68.06 for inspection. The consumer stated that they asked for a new range after it. The consumer was informed that they can replace the glass for the third time but not replace the unit. The consumer stated that the technician comment stated “unit needs outer glass, customer declined repair, third time glass broke... NDCS front glass is heating too much”

    April 3, 2013 - The consumer stated that the writing is faded on the receipt. The Sears technician came out for some reason and charged $85.03 for inspection.

    June 19, 2014 - The consumer stated that a Sears technician came out. The consumer stated that they are charging $1,406.74 for repair and parts. The consumer stated that they would replace the probe, glass, element, controller, and panel.

    The consumer stated that the glass exploded up to 20 ft all over the kitchen.

    No recalls.

    The consumer also stated that Sears transferred her to Frigidaire (706) 860-4110 then she got transferred back to Kenmore 1-888-536-6673 then another representative told her to call Electrolux. She feels like she got the run around. The phone numbers above are the phone numbers they told her to call.

    Model
    790.97473805
    Serial number
    VF00235799
    Bought from
    Sears, Connecticut
    Bought
    Jan 6, 2010
    Where
    Monroe, Connecticut: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Jun 15, 2014, sent to the company Jun 23, 2014, published by CPSC Jul 8, 2014

    The product, in the report: Kenmore electric range model # 79092209014 black smooth top range.

    My Kenmore electric range caught on fire. I turned it on and smelt smoke. I went to the stove and it smoked and caught fire to my stove and back wall. It was the control unit that turns on the stove. The model number is #79092209014. Serial# vf11427491

    Model
    79092209014
    Serial number
    vf11427491
    Bought from
    Sears, Missouri
    Bought
    Jun 16, 2011, about then
    Where
    Republic, Missouri: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Electric Range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Jun 11, 2014, sent to the company Jun 18, 2014, published by CPSC Jul 2, 2014

    The product, in the report: This product is a white slide in electric range with removable knobs and burners.

    I was cooking dinner tonight in my 3 year old oven. When the timer went off, I opened the door to remove my food and the glass on the front shattered all over my legs and the floor. Fortunately I was uninjured except for a few small slivers of glass that I had to pull out of the bottom of my feet, but what if my children had been in the kitchen with me? I called the Sears repair line to inquire about the frequency of this accident, and to my dismay, it happens all the time! How long is this going to be allowed to continue without a recall on the product before an oven explodes all over and infant?

    Model
    790.46762900
    Serial number
    NF00619720
    Bought from
    Sears
    Where
    Red Bluff, California: Home/Apartment/Condominium
    Who was involved
    Age 33, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  64. Not said

    Made Jun 10, 2014, sent to the company Jun 18, 2014, published by CPSC Jul 2, 2014

    The product, in the report: Kenmore electric range 790-96112409

    we have a Kenmore electric range smooth top.790-96112409. the large burner comes on by itself. This has happened serval times. This morning it was on when we got up.

    Model
    790-96112409
    Serial number
    VF73422558
    Bought from
    sears, Alabama
    Bought
    Feb 10, 2009, about then
    Where
    Grant, Alabama: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  65. No one hurt

    Made Jun 8, 2014, sent to the company Jun 18, 2014, published by CPSC Jul 2, 2014

    The product, in the report: Black free standing, smooth top with 2 10-inch burners and 2 6-inch burners.

    The front right burner of my Kenmore smooth top range was turned on to high and when I turned it off, the burner didn’t go off. I turned it on and off again and still it stayed on high. After several minutes, it turned off on its on. I just bought the house in Sept. of 2013 so I don’t have much of a history on the stove.

    Model
    790.96009600
    Serial number
    VF64936966
    Bought
    Jun 1, 2006
    Where
    Rossville, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Jun 5, 2014, sent to the company Jul 9, 2014, published by CPSC Jul 23, 2014

    The product, in the report: Smoothtop Range

    The consumer stated that his wife was using the range and the circuit breaker tripped. The consumer reset the circuit breaker. The consumer’s wife noticed a flash behind the range when the consumer reset the circuit breaker. The consumer stated that there was no fire, smoke or burning odor. The consumer stated that after the incident there have been issues with the elements. The consumer stated that the warming and super power burner doesn’t work. The consumer took the unit out and put it in the garage. The consumer contacted the manf on 6/5/2014, The consumer was informed that his unit is not affected by any recalls. The consumer was informed that a technician can come out for inspection/repair at his own cost.

    there was a Recall on the consumer’s unit model But they say his serial # not affected. CPSC release #09-333

    Model
    790.9641240B
    Serial number
    VF70967587
    Bought from
    Sears, Oklahoma
    Bought
    Jan 1, 2008, about then
    Where
    Bixby, Oklahoma: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Jun 5, 2014, sent to the company Jul 7, 2014, published by CPSC Jul 21, 2014

    The product, in the report: Electric Range/oven

    Caller stated that she experienced problems with her range. The unit displayed an error of F10, overheated, sparked and a flame erupted just for a few seconds from the rear of the oven, while it was on at 350 degrees. The oven was on for approximately 30 mins before the incident occurred. She switched off the oven by using the circuit breaker.

    6/3/14 Caller contacted the manufacturer and she was advised that there was no recall on the unit , she was given the number for escalation department, she contacted them 6/4/14 and was informed her that a technician would be sent out at her expense, she did not confirm for having the service call because she is not sure she needed to keep the unit because of the fire hazard it poses. She stated that she had seen numerous complaints online about the same model she has and that there was recall before she purchased the oven. However, this oven is having the same problem as Release # 09-333.Hazard: Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers.

    Caller feels that this range is a fire hazard and should be recalled.

    Model
    790.97452802
    Serial number
    VF94284130
    Bought from
    Sears, California
    Bought
    Nov 14, 2009, about then
    Where
    Morage, California: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Jun 5, 2014, sent to the company Jun 13, 2014, published by CPSC Jun 27, 2014

    The product, in the report: Kenmore Electric Range Model: 790.95200102 Serial: VF20713502

    We were baking in the oven of our Kenmore Electric Range when the oven suddenly got extremely hot and would not shut off. Apparently the broiler element came on all by itself and was not controlled by the temperature control. We disconnected the power to the range in order to get it to shut off. Later we tried to reconnect the power, but the broiler element would come on full force while the unit was turned totally off. This is obviously a great fire hazard, and it renders the range completely unusable. The model is 790.95200102 and serial number is VF20713502.

    Model
    790.95200102
    Serial number
    VF20713502
    Where
    Sunbury, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  69. Not said

    Made Jun 4, 2014, sent to the company Jun 16, 2014, published by CPSC Jun 30, 2014

    The product, in the report: Kenmore Elite glass top convection oven stove

    While baking bread, the stove started making a buzzing crackling noise. All lights on the display were on and flickering. As I approached, black smoke started coming out of the back of the stove. Then flames appeared. I pulled the stove out away from the wall, and ran to turn off the breaker. When I returned, the fire was out, and the smoke had stopped.

    Model
    990.99112302
    Serial number
    VF42810858
    Bought from
    Sears
    Bought
    Aug 1, 2004
    Where
    Chanhassen, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite Stove, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  70. No one hurt

    Made Jun 3, 2014, sent to the company Jul 1, 2014, published by CPSC Jul 16, 2014

    The product, in the report: Electric Oven

    Caller stated that the oven was placed on 350 degrees temperature, approximately 15-20 mins later the outer glass door exploded and shattered glass pieces over the room. He is concerned that if a child was present that it could have present serious injuries. There had been no prior incidents or service calls with this oven.

    (5/29/14) The retailer was contacted and he was informed that they could sell him a warranty plan, the unit is not under warranty.

    Caller feels that the oven is a safety hazard and should be reported.

    At this time Sears has not helped the consumer with this problem. Service Tech said it was not Sears problem, L.G. made the stove. Picture enclosed.

    Thanks. [REDACTED]

    Model
    790.9290
    Serial number
    VF03459340
    Bought from
    Sears, Virginia
    Bought
    Sep 4, 2010, about then
    Where
    Lexington, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Jun 2, 2014, sent to the company Jun 10, 2014, published by CPSC Jun 24, 2014

    The product, in the report: Kenmore Range, Model number: 9582202, Serial number RL2013064

    While my family and I were sleeping we awoke to the fire alarms in my home ringing. As we went down stairs and approached the kitchen we saw smoke billowing out of our Kenmore range (model: 95822002, serial Number RL2013064). Upon further investigation we saw that the broiler turned on all by itself during the night. We attempted to turn off the range using the off button on the range with no result. We ran to the circuit breakers in our home and threw the switch for the stove/oven which finally turned off the range.

    Model
    95822002
    UPC
    I don’t know
    Serial number
    RL2013064
    Bought from
    Sears, Massachusetts
    Bought
    Jun 2, 2002
    Where
    Seekonk, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    Reports CPSC links to it
    20140603-51AC8-1406361
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made May 30, 2014, sent to the company Jun 13, 2014, published by CPSC Jun 27, 2014

    The product, in the report: Electric smoothtop stove.

    A couple of days ago while using the oven on our Kenmore stove, we noticed it was smoking a lot. We opened the door and it seemed like the temperature was much higher than normal (it was set to 400 degrees) yet the lower element was glowing orange. We turned off the oven via the control panel, and the display responded as if the oven had been turned off (the temperature display disappeared) but the element kept glowing orange. Also there’s usually a “click” when the oven cycles on or off and we did not hear that when we shut off the oven.

    After a couple of minutes, the element was still bright orange and it was obvious that the oven had not actually shut off. I went downstairs and shut off the circuit breaker for the stove and only then did the element start to cool.

    Model
    911.95879891
    Serial number
    8R114200Q
    Where
    Wilmington, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made May 28, 2014, sent to the company Jun 5, 2014, published by CPSC Jun 19, 2014

    The product, in the report: Kenmore electric stove

    Kenmore electric range model # 790.9611340A. Left front burner of stove would not turn off after using to cook. Burner also would become hotter than the setting it was placed on (i.e. set on med but was extremely hot. This has happened a couple of times (eventually it would turn off) the stove had to be unplugged this time because it would not turn off.

    Model
    790.9611340A
    Serial number
    VF3830386
    Bought from
    Sears, Florida
    Bought
    Aug 28, 2007, about then
    Where
    Fort Myers, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made May 28, 2014, sent to the company Jun 5, 2014, published by CPSC Jun 26, 2014

    The product, in the report: Electric range with confection

    I was sitting in my living room around 9:45 PM watching television when I heard a loud explosion type sound. I ran into the kitchen and the glass on my oven door had imploded and glass was all over the kitchen. The oven was not on and none of the burners were on. I had not used the oven since around 11:00 AM that day. If I had been in the kitchen when this happened I would have been cut by the glass. The range is a Kenmore elite. I don’t understand what caused this, but it is a safety concern. Thank you.

    [REDACTED]

    Model
    Electric range with confection
    Where
    Terre Haute, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  75. Not said

    Made May 23, 2014, sent to the company Jun 3, 2014, published by CPSC Jun 17, 2014

    The product, in the report: Model 790.4676 or 790.4678 by Kenmore - whichever one is “Biscuit” or “Bisque” in color.

    My husband was broiling chicken in the oven last night. He pulled the oven handle to open the door, and one end of the handle became dislodged. He closed the oven again. The next time he opened it, the outer glass panel on the oven door exploded all over the kitchen and into the adjacent rooms.

    Model
    790.4676
    Bought from
    Sears
    Where
    Valrico, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  76. Not said

    Made May 23, 2014, sent to the company Jun 3, 2014, published by CPSC Jun 17, 2014

    The product, in the report: Electric Range

    Kenmore oven was set to bake. After about an hour of baking, the error code F10 appeared accompanied by beeping. While not set to broil, the top broiler element was on. I tried to turn the oven off, but the on/off switch did not work. It was noticably hot on the outside to the touch. I had to turn the oven off at the circuit box. This is very concerning since the oven could not be switched to off and potentially could have caught fire.

    Model
    790.96564602
    Serial number
    VF70417033
    Bought from
    Sears
    Bought
    Jan 30, 2007
    Where
    Hatfield, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  77. Not said

    Made May 22, 2014, sent to the company Jun 2, 2014, published by CPSC Jun 16, 2014

    The product, in the report: Electric range. Outer glass of door shattered

    The glass on our electric Kenmore oven door shattered. It just busted into a million tiny pieces. The oven was not on, nor was the stove top. Our 3 year old son was barefoot and 2 feet away when it happened. It is the Kenmore Electric range model 790. The glass was hanging stuck in the door and I heard cracking. Then it kept falling onto the floor.

    Model
    Model 790
    Serial number
    VF04443994
    Bought from
    Sears
    Bought
    Nov 28, 2010
    Where
    Sparta, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  78. No one hurt

    Made May 19, 2014, sent to the company Jun 6, 2014, published by CPSC Jun 20, 2014

    The product, in the report: Electric four burner range

    Caller purchased his electric range in 2000 and has never had to have repair for it.

    May 17th, 2014 the caller had preheated his oven at 350 degrees, according to directions he cooked his preprepared food item for one hour, then took it out to remove cover and placed it back in the oven planning for another twenty minutes. He stepped outside for just a moment but when he stepped back into the kitchen he noted that there was black smoke coming out of the bottom of the oven door. The caller took the food out of the oven and saw that the food in just those few moments had become charred and blackened. He attempted to turn the range off using the buttons but was unsuccessful. He turned the range off via the breaker.

    There are no injuries being reported

    He has not contacted the manufacturer but does intend to contact them.

    Model
    665.958.02000
    Serial number
    RK4228438
    Bought from
    Sears, Indiana
    Bought
    Oct 15, 2000, about then
    Where
    Tell City, Indiana: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  79. No one hurt

    Made May 18, 2014, sent to the company May 30, 2014, published by CPSC Jun 13, 2014

    The product, in the report: white Kenmore flat top cook stove

    I was baking and the stove beeped like it was completed. I went to take out cabbage and it was burnt on top and had only been in the oven for 5 minutes. I turned the stove off and took out the cabbage and threw it away I came back to check on the stove and it was still glowing from the broilers even after it was turned off. I flipped the breaker and waited till it had cooled down and then flipped the breaker back on. After a few minutes went back into kitchen to check stove and the broiler was glowing again even though it was showing off as before. turned breaker back off and unplugged

    Model
    665 95002102
    Serial number
    RP1849597
    Bought from
    sears, Tennessee
    Where
    FAIRVIEW, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 44, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  80. No one hurt

    Made May 16, 2014, sent to the company May 27, 2014, published by CPSC Jun 10, 2014

    The product, in the report: Sears Kenmore smooth top range Model #66595802000 Serial #RK0510137

    Sears Kenmore Model #66595802000 Range must be unlugged from electrical outlet to prevent it from heating to dangerously high temperatures regardless of thermo setting. Multiple occasions.

    Model
    66595802000
    Serial number
    RK0510137
    Bought from
    Sears, Missouri
    Bought
    Jan 1, 2011, about then
    Where
    Saint Peters, Missouri: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  81. No one hurt

    Made May 15, 2014, sent to the company May 23, 2014, published by CPSC Jun 9, 2014

    The product, in the report: Kenmore Smooth top electric range - black, free standing

    I have a Kenmore smooth top- Electric Range model # 790.95301100 My daughter was using the oven she had set the temp to 350 degrees, the oven heated past 350 and continued to heat hotter and hotter. We tried to shut the oven off and it would not respond. We shut the electric breaker off at the wall panel. I thought maybe somebody had accidentally hit the self cleaning button but when I recharged the breaker (today) the oven started heating up on its’ own, it got extremely hot again without touching any of the stove or oven controls. I turned off the breaker again and unplugged the oven. Checking on the internet I’ve found many complaints about the same thing happening to other ovens of the same model. I see there is a recall of some of these ovens with a different model number for the same problem, but Kenmore claims they are very concerned with their product safety, but not enough to expand their recall to other model numbers with the same problem. Maybe a few children have to die in house fires because of their failure to recall this model before they become really concerned.

    Model
    Kenmore Electric Range/ M # 790.95301100
    Serial number
    VF14901150
    Bought from
    Sears, Washington
    Bought
    Dec 1, 2001
    Where
    Monroe, Washington: Mobile/Manufactured Home
    Who was involved
    Age 58, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore / Sears, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  82. No one hurt

    Made May 13, 2014, sent to the company May 29, 2014, published by CPSC Jun 12, 2014

    The product, in the report: Electric Range

    Caller stated that his electric range/oven was emitting smoke and flames from the oven after it was used and turned off. Approximately 10-15 mins after it was turned off he smelled smoke and noticed that there was flames emitting from the vent of the range below the burners above the oven. He immediately disconnected the power and the flames dissipated. There were no injuries sustained by this incident.

    There was a service call for replacing the cracked glass smooth top on the range in 2010.

    The manufacturer was not contacted yet.

    Caller feels that this range is a fire hazard and should be reported.

    Model
    790.46729700
    Serial number
    HF74118250
    Bought from
    Sears, Illinois
    Bought
    Nov 17, 2009
    Where
    Pekin, Illinois: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  83. No one hurt

    Made May 12, 2014, sent to the company May 20, 2014, published by CPSC Jun 4, 2014

    The product, in the report: Black Smooth Top Kenmore Electric Stove/Oven Model #665.95029101 and Serial #RM1613004

    I own a electric Kenmore Oven/Stove (Model # 665.95029101 and Serial # RM1613004). After using the oven for about 40 minutes, the oven beeped and the broiler element turned on full heat. Nothing I did short of unplugging or turning the circuit off at the breaker box would turn the element off. Fortunately, I smelled the food that was being burnt to a crisp before it caught fire. When I plugged the stove back in, the broiler element again heated up even though the control panel showed no indication that the broiler was on and repeated touching of the off button (complete with beeping acknowledgement) did nothing. A call to Kenmore customer service resulted in nothing but a an offer to make an appointment for them to fix it at my expense. Given the number of complaints about this problem easily found on internet forums, it seems worth considering whether a recall should occur given the fire hazard.

    Model
    665.95029101
    Serial number
    RM1613004
    Where
    Denver, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 42, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  84. No one hurt

    Made May 11, 2014, sent to the company May 19, 2014, published by CPSC Jun 3, 2014

    The product, in the report: Kenmore stove/range

    RE: Kenmore electric oven/range, model # 79061131100, serial VF20307079.

    Shortly after moving into a rental townhome in November, 2007, I surprisingly discovered the range burners on the right hand side of an approximately two year old stove automatically switched to high heat while cooking. I stopped using those burners; left side burners worked sufficiently.

    Yesterday after heating dinner for fifteen minutes at 400 degrees (timed to add additional food), I opened the oven door to discover a very bright white light burning on the bottom coil. I turned the oven off, but the light continued to crawl along the coil getting brighter as it moved. I called the non-emergency fire department number and was told to call 911 and get out of the house. Before evacuating, I opened the door to extremely hot air and a larger, brighter light.

    A few minutes later, when a fire fighter opened the oven door, the bright white light was gone but the short remaining undamaged coil was bright red. The fire department scanner showed a very high heat in the oven and wall behind and commented on the white residue under the coil. They unplugged the stove and declared the stove unusable.

    Today I did a search on “oven heating coil fires” and was shocked to find numerous complaints dating back from 2007 to present all related to Kenmore stoves, describing my experience and some much more damaging to property. One post from an engineer stated the foreign produced Kenmore stoves do not have a circuit protection built in.

    Why should my landlord have to purchase a new stove due to an obvious defect and more importantly, why has the CPSC not required a recall on this dangerous product?

    Model
    79061131100
    Serial number
    VF20307079
    Where
    New Richmond, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  85. No one hurt

    Made May 9, 2014, sent to the company May 19, 2014, published by CPSC Jun 3, 2014

    The product, in the report: Electric Stove: Kenmore Model #790.96021400, Serial #VF43569227.

    On Monday (May 5th 2014) I got a call from my tenant. She told me that she was cooking and when she opened to stove door there were flames inside of the stove. She then told me that she was very nervous. Because it is an electric stove I explained over the phone how to confirm that the stove was OFF and how to de-energize the circuit breaker so there was no power to the stove. I asked her to check the stove in a half hour and then again in an hour. If there were no flames at that time she should be safe. She explained that the coil (she called it wires) on the bottom of the stove looked damaged. Because I do not live that close to the property and I knew she would not feel safe with that stove repaired I am replacing the stove with a non-Kenmore stove.

    I feel it is important to relay this information in the event that this is becoming more common as it might be a defect in the construction of the stove and it should be monitored.

    Here are the specifics: The unit is an electric stove It is a Kenmore Model #790.96021400, Serial #VF43569227.

    [REDACTED] We have bought many Sears/Kenmore products over the years without issue. That is why I felt it was important to pass on this information.

    Model
    790.96021400
    Serial number
    VF43569227
    Bought from
    Sears
    Where
    South Boston, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    No Relationship
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  86. No one hurt

    Made May 9, 2014, sent to the company May 29, 2014, published by CPSC Jun 12, 2014

    The product, in the report: Smoothtop Electric Range

    The consumer stated that the range came with the home that was built in Feb 2002.

    The consumer stated that the front right burner fails to shut off. The consumer stated that the problem is intermittent.

    The consumer stated that the issue has occurred 3-4 times within the past 3 weeks. The consumer stated that they are not always at this home, so the issue has occurred 3-4 times within 6 days of use.

    The consumer stated that he has to cut the circuit to the range to turn off the burner. The consumer stated that they let the unit cool before restarting the unit. The unit appears to be working normally after letting it cool.

    The consumer stated that he contacted the retailer recall line on 5/9/2014. He was informed that his unit is not affected by any recalls. The consumer was provided contact information for the manufacturer of the unit.

    The consumer contacted the manf on 5/9/2014 and they informed him that they could not assist him because his model # was not a part of their company.

    The consumer’s unit is not included in recall #09-333.

    Model
    790.95302100
    Serial number
    VF20103326
    Bought from
    Builder
    Where
    Ocean View, Delaware: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  87. No one hurt

    Made May 8, 2014, sent to the company Jun 10, 2014, published by CPSC Jun 24, 2014

    The product, in the report: Smoothtop electric range

    This caller purchased her electric smooth top range 2000/2001 and had no problems with it until The beginning of February 2014 it began continuously heating to higher temperatures than set at, callers could not turn off. The caller and her husband unplugged the range and tripped breaker off. The caller’s husband flipped the breaker back on after approximately one hour but the range continued heating and being unable to be turned off. He contacted the manufacturer the same day, tech came out February 12th, 2014 then returned on February 27th, 2014 and “repaired” the unit.

    May 8th, 2014 the caller took her daughter to school, returned 15 minutes later and when she opened her door she felt heat, heard beeping, walked into the kitchen and saw that the range was flashing “F1”. The entire range was really hot. She noticed that the oven was on but no one had used the oven this morning or the night before. She pushed “off” and the signal went to clock, the beeping stopped and all seemed alright. Within just a few moments while she stood there all beeping, error codes etc. began again. She could touch the handle but could not touch the range anywhere because of the heat. The oven element was blazing red. The caller turned the breaker off and has left it off.

    She contacted the manufacturer today (May 8th, 2014), she was advised that they will send a tech to ‘assess the situation’. The caller is afraid to trust this because they did just “repair” the range. She is reporting as a fire safety hazard and is asking that this range become recalled with assistance to purchase a new range at manufacturer expense or if she has already replaced it due to fear of fire hazard she is asking to be reimbursed at manufacturer expense.

    There are no injuries being reported

    Model
    790.95662100
    Serial number
    VF12420196
    Bought from
    Sears, Washington
    Bought
    Jun 15, 2001, about then
    Where
    Sammamish, Washington: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  88. No one hurt

    Made May 8, 2014, sent to the company Jun 6, 2014, published by CPSC Jun 20, 2014

    The product, in the report: Electric range Date manufactured: 81 m1 October 2007 made in Canada Manufacturer date code: 81 m1 October 2007 made in Canada D.O. Delv Apr 15, 2008

    Caller stated that she has been experiencing problems with her electric range since purchase. The left rear burner stays on and will not power off. Approximately 6 years she had call the fire department because of the failure of the burner. It took about 45 mins to finally power it off. The oven at times stays on, heats to higher temperature and emits smoke whenever it is being used and this has been on going since purchase. She stated that lately there is a liquid that is leaking from the rear right top of the oven to bottom surface of the unit which appears black. (2009) She contacted the manufacturer right after purchase and notified them of the problem but she did not receive any assistance. At times when she had called they advised her that there would be a charge for someone to come out and look at the unit. Caller feels that she is experiencing similar problems of Release#09-333. Hazard: Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers.

    Caller feels that this product is a fire hazard and should be recalled.

    Delivered 04-15-2008 10:30 AM

    Model
    790.46723700
    Serial number
    nf74322255
    Bought from
    Sears Sears Robebuck & Company, Massachusetts
    Bought
    Apr 8, 2008, about then
    Where
    Southhampton, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made May 8, 2014, sent to the company May 16, 2014, published by CPSC Jun 2, 2014

    The product, in the report: Kenmore free standing electric stove

    Baking in the oven at 350 degrees - nothing on cooktop. Open the door to check food and the back control panel burst into flames.

    Model
    79096614401
    Serial number
    VF44329120
    Bought from
    Sears
    Bought
    May 7, 2004, about then
    Where
    Downingtown, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made May 7, 2014, sent to the company May 14, 2014, published by CPSC May 29, 2014

    The product, in the report: Electric range oven flattop made by Kenmore / Frigidaire

    When using oven element continues to heat following shutting off, cooling fan runs for hours. Not responsive to turning off. Over-all behavior of control seems odd as if voltage is changing fan not running at constant speed.

    Model
    790.41023801
    UPC
    unknown
    Serial number
    NF94422303
    Bought from
    Sears, Arizona
    Bought
    Nov 19, 2009
    Where
    Gilbert, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 54, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made May 6, 2014, sent to the company May 14, 2014, published by CPSC May 29, 2014

    The product, in the report: Kenmore Model 790 9602 1406 smooth top 4 burner electric range with oven. Black glass cooking surface, black oven door with white trim

    I have a Kenmore model number 790 9602 1406 Electric range that I purchased new at the Marshalltown Iowa Sears store in Jan-Feb 2008, it was delivered and installed by sears. This week my front burner burned my food as the burner was on 5 but element was red hot. I tried to turn the element off and it wouldn’t go off until after about 20 trys. Once I got it off I went to living room and when I came back the burner was back on! My house could have burned down, my son could have been burned! I called sears sunday 5-4-13 and haven’t heard a thing back from them and called the hot line number for sears and was told that my stove is not one of the ones recalled. There are several hundreds of people reporting fire hazards with this unit and it has not been recalled! Please help! I have picture of burner red hot and knob on off but can’t get it to upload.

    Model
    790-9602/1406
    Serial number
    vf74646341
    Bought from
    Sears, Iowa
    Bought
    Jan 19, 2008, about then
    Where
    Garwin, Iowa: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  92. Not said

    Made Apr 29, 2014, sent to the company May 7, 2014, published by CPSC May 21, 2014

    The product, in the report: 30 inch self cleaning electric range with glass cook top

    Was baking potatoes au gratin in the oven. turned it up to 450 for the last 10 minutes. next thing I knew I smelled something burning smoke was coming out of the oven vents and the oven door was locked and the oven was in “clean” mode. no buttons would work “clear”, nothing. my husband moved it out from the wall and we unplugged it. smoke continued to come out of the oven vents and it remained locked. 2 hours later it had cooled and we plugged it back in the display seemed like it was resetting. The clock returned to the time when the clean cycle began. in a few minutes we decided to see if the oven worked... without even turning it on the broiler part of the oven was red hot. unplugged and refuse to check it again clearly unsafe.

    Model
    66695012102
    Serial number
    RL4414968
    Bought from
    Sears
    Bought
    Nov 23, 2001
    Where
    Damascus, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 53, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  93. No one hurt

    Made Apr 28, 2014, sent to the company May 9, 2014, published by CPSC May 23, 2014

    The product, in the report: Kenmore Smooth top Electric Range (stainless steel)

    Sparks and smoke shot out of the back of my Kenmore Smooth top electric stove as I turned the oven on to bake at 350. My repair man said it is due to a faulty electronic oven control and could have started a fire.

    Model
    790.94463700
    Serial number
    VF74644236
    Bought from
    sears, New York
    Bought
    Dec 7, 2007, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  94. No one hurt

    Made Apr 27, 2014, sent to the company May 5, 2014, published by CPSC May 27, 2014

    The product, in the report: Stainless Steel Kenmore Electric Range/Oven

    My 2 year old Kenmore oven glass door just exploded. The oven was set on 375 degrees but had only reached 130 degrees. My son went was just about to open the door and the front glass exploded and went everywhere. Very loud and scary and not safe! Then, the glass on the floor began making a popping noise and started jumping. Luckily nobody was injured.

    Model
    Kenmore
    Bought from
    Sears, North Carolina
    Bought
    Oct 3, 2011, about then
    Where
    Mooresville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 16, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Apr 24, 2014, sent to the company May 13, 2014, published by CPSC May 28, 2014

    The product, in the report: Electric four burner Range

    Caller is reporting his electrical four burner electric range at times will not turn off after he or his wife have finished cooking,turned the knob to the off position. In some instances they can turn the knob off a few times and it will turn off but in other cases it will not turn off until the breaker is tripped.

    There are no injuries to be reported

    The caller has contacted the manufacturer that it is not under recall and he has to pay for repair.

    Model
    VF64032730
    Serial number
    709.96114408
    Bought from
    Sears, New Hampshire
    Where
    Hillsborough, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Apr 22, 2014, sent to the company Apr 30, 2014, published by CPSC May 14, 2014

    The product, in the report: smooth top electric range

    As I was cooking a rib roast in the oven at 450 degrees, the oven began beeping and flashing a F10 code. I immediately shut the oven off. It was VERY hot and smoke-filled. When it had cooled off, I turned it back on to 325 degrees. Shortly, it repeated the alarm, code, and smoke. The oven glowed red through the window - the broiler element was lit, even though I had not turned on this function. The oven had NEVER glowed red before during broiling. I again turned it off, however I left my meat inside as we discussed what to do. In a few minutes, the meat began to sizzle. When I went over to the stove, the broiler element had turned itself back on even though the oven was turned off. We unplugged it.

    Model
    790.96412
    Serial number
    VF54035836
    Bought from
    Sears
    Bought
    Apr 1, 2006
    Where
    Villas, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  97. No one hurt

    Made Apr 21, 2014, sent to the company Apr 29, 2014, published by CPSC May 13, 2014

    The product, in the report: Kenmore Electric Range Model # 790-742-234-00

    After cooking cupcakes, our Kenmore Electric Range (model # 790-942-234-00) oven door shattered sending tiny glass pieces all over our kitchen.

    Model
    790-942-234-00
    Bought from
    Sears, Idaho
    Bought
    Apr 1, 2008, about then
    Where
    Boise, Idaho: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  98. Not said

    Made Apr 19, 2014, sent to the company Apr 29, 2014, published by CPSC May 13, 2014

    The product, in the report: Kenmore Electric Range 30” freestanding range

    Today, the broiler element on our Kenmore Ultra Bake Oven (Model 665.95022101/# Serial RM3220725) came on even though we were had it only on bake. I turned off the over, but the broiler element stayed on. To get the over to turn off, I flipped off the circuit breaker for two hours. As soon as I turned the circuit breakers back on, the broiler element turn back on and glowed a very bright red and the oven is extremely hot. I had to turn the circuit breaker back off again.

    Model
    Kenmore Super Capacity Ultra Bake Electric over 665.9502210
    Serial number
    RM3220725
    Where
    Lakewood, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Super Capacity Ultra Bake Electric over, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  99. No one hurt

    Made Apr 18, 2014, sent to the company May 8, 2014, published by CPSC May 22, 2014

    The product, in the report: Electric 4 burner Range

    Kenmore glass top electric range front right burner once turned on remains red hot at high setting regardless of whether the dial is set to low or high. When the consumer turns the dial off the front right burner does not turn off it just remains very hot until after numerous attempts.

    Callers glass top electrical range was in home when purchased five years ago/2007 she had no problems with this range until around the beginning of March 2014 when the front right burner began malfunctioning.

    There are no injuries being reported.

    The consumer has not contacted the manufacturer but does intend to contact them.

    Model
    790.96021405
    Serial number
    VF64355156
    Bought from
    In home when purchased, Pennsylvania
    Bought
    Oct 30, 2009
    Where
    Macungie, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  100. No one hurt

    Made Apr 13, 2014, sent to the company Apr 21, 2014, published by CPSC May 5, 2014

    The product, in the report: Kenmore Electric Range, model 790.97432801

    Today our oven overheated and burned what was baking. In about 10 minutes it burned items that should have taken close to 30 minutes to bake at that temperature, so it was considerably over the heat selected and indicated on the digital face. Upon smelling the burning we turned off the oven, at which point sparks flew from the control panel. This thing is a fire hazard.

    Kenmore Electric Range, model 790.97432801

    Model
    790.97432801
    Bought from
    Sears
    Bought
    Jun 6, 2009, about then
    Where
    Lakeville, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 43, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Electric stoves and ovens

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11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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