Hearth Record

Back to Electric stoves and ovens

Kenmore electric stoves and ovens

1,611 reports to CPSC, the latest made Oct 13, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 5, 2026.

  • 1,611reports to CPSC
  • Oct 13, 2026the latest report was made
  • Apr 12, 2011the earliest
  • 1,482with the company’s comments
Brand
Kenmore
Makers
Sears Holdings Management Corporation, ELECTROLUX/WHITE CONSOLIDATED and WHIRLPOOL CORPORATION, and 1 otherMakers, importers or sellers, as the reports name them
Product
Electric stoves and ovensNot countertop ovensCPSC’s product type: Electric Ranges or Ovens (Excl Counter-top Ovens) (code 278), in Kitchen: Appliances
Other ways the reports write the brand (67)

“Kenmore Elite”, “Kenmore Electric Range”, “Kenmore elite”, “Kenmore Elite Electric Range”, “Kenmore electric range”, “Kenmore Smoothtop”, “Kenmore (Sears)”, “Kennmore”, “kenmore elite”, “KENMORE ELITE”, “Kenmmore”, “Kenmore/Frigidaire”, “Kenmore/Sears”, “Kennore”, “GE Kenmore Electric Range”, “KENMORE ELECTRIC RANGE”, “Kemore”, “Kemore Elite”, “Ken more”, “Kenmore (Fridgidare?)”, “Kenmore - Professional Cooktop”, “Kenmore - Sears Roebuck and Co.”, “Kenmore / Sears”, “Kenmore 30” Self Clean Slide-In Electric Range w/Deluxe Coil”, “Kenmore 790.92903010”, “Kenmore 790.9601”, “Kenmore 790.96614401”, “Kenmore 790.99113301”, “Kenmore Black 30 in Freestanding Electric Range”, “Kenmore Electric Range 790.97423901”, “Kenmore Electric Range Drop-In model”, “Kenmore Electric Range Model 790”, “Kenmore Electric range”, “Kenmore Electric smoothtop range”, “Kenmore Elite (Sears)”, “Kenmore Elite 30 inch glass top electric range”, “Kenmore Elite 48353 Electric Wall Oven—More Room to Bake”, “Kenmore Elite Range”, “Kenmore Elite Range/oven”, “Kenmore Elite Slide-in Range”, “Kenmore Elite Smoothtop Range”, “Kenmore Elite Stove”, “Kenmore Elite slide-in range, electric”, “Kenmore Frigidaire”, “Kenmore Profile”, “Kenmore Range”, “Kenmore Sears”, “Kenmore Self-Cleaning Electric Range”, “Kenmore Smooth Top Electric Range.”, “Kenmore Super Capacity Ultra Bake Electric over”, “Kenmore Ultra Bake Self Cleaning Super Capacity Electric Ran”, “Kenmore Wall Oven Combination”, “Kenmore electric range model 790.9021”, “Kenmore electric smooth top range”, “Kenmore from Sears”, “Kenmore model #665.95012102”, “Kenmore model 790 95884301”, “Kenmore self cleaning range”, “Kenmore ultra bake, self cleaning, super capacity”, “Kenmorre Elite”, “Kenomore”, “kenmore (frigidaire) elite oven”, “kenmore 79094102702”, “kenmore Elite”, “kenmore range”, “kenmore range and oven” and “kenmore stove”

By month

11 reports from November 2025 to October 2026; the most in July 2026, 2. 1,600 earlier reports, since April 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20261
July 20262
June 20261
April 20261
March 20261
February 20262
December 20252
November 20251
October 20252
September 20251
August 20252
July 20251
May 20252
March 20251
February 20251
January 20251
December 20241
November 20241
October 20241
September 20242
August 20245
July 20243
June 20246
May 20244
April 20241
February 20242
January 20241
December 20232
October 20231
September 20232
May 20231
April 20231
March 20231
December 20221
November 20224
October 20222
May 20221
March 20221
February 20221
January 20221
November 20213
October 20211
September 20212
June 20211
May 20212
April 20211
February 20213
January 20212
December 20202
November 20205
October 20202
September 20203
August 20201
July 20201
May 20203
April 20201
March 20203
February 20205
December 20192
November 20192
October 20194
September 20191
August 20194
June 20193
April 20192
March 20191
February 20191
January 20192
December 20183
November 20183
October 20186
September 20183
August 20181
July 20189
June 20184
May 20186
April 20184
March 20182
February 20184
January 20189
December 20176
November 201711
October 20177
September 20172
August 20175
July 20177
June 20175
May 201714
April 20179
March 20179
February 201715
January 201714
December 20168
November 201612
October 20168
September 20166
August 201611
July 20169
June 20169
May 201612
April 201610
March 201611
February 201613
January 201616
December 201518
November 201515
October 201516
September 201512
August 201512
July 201511
June 201514
May 20157
April 20157
March 201511
February 20156
January 201518
December 201420
November 201414
October 201415
September 20147
August 201416
July 201423
June 201415
May 201420
April 201418
March 201420
February 201420
January 201418
December 201318
November 201329
October 201324
September 201319
August 201319
July 201331
June 201318
May 201323
April 201323
March 201319
February 201331
January 201339
December 201228
November 201225
October 201229
September 201231
August 201217
July 201230
June 201218
May 201216
April 201222
March 201230
February 201236
January 201238
December 201133
November 201124
October 201128
September 201134
August 201123
July 201134
June 201129
May 201123
April 20113

How badly anyone was hurt

  • Hospital admission 3 CPSC: Injury, Hospital Admission
  • Emergency room 5 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 3 CPSC: Injury, Seen by Medical Professional
  • First aid 59 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 75 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 16 CPSC: Injury, Level of care not known
  • No one hurt 1,360 CPSC: Incident, No Injury
  • No incident, no one hurt 11 CPSC: No Incident, No Injury
  • Not said 79 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.

  1. Hurt, no treatment

    Made Feb 21, 2013, sent to the company Mar 1, 2013, published by CPSC Mar 18, 2013

    The product, in the report: Electric range

    Oven handle came off while trying to take items out of a hot oven. Outer door panel fell down and bent it at the bottom. Burned wrist.

    Model
    Model 790.96323405
    Serial number
    VF52434884
    Bought from
    Sears
    Bought
    Jun 28, 2005
    Where
    Burlington, Kentucky: Home/Apartment/Condominium
    Who was involved
    Age 64, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  2. Not said

    Made Feb 21, 2013, sent to the company Mar 1, 2013, published by CPSC Mar 18, 2013

    The product, in the report: smooth top electric free standing range 30 inches wide white

    1st incident happened while using the stovetop and baking in the oven. The broiler self-started and an error message went up on the control panel. The oven & broiler could not be turned off with the OFF button. Had to turn off at the breaker switch. Turned breaker on the next day and everything seemed to be working fine. That was 3 months ago. On February 1, 2013, the same problem occurred with the broiler self-starting. Could only turn off via the breaker switch.

    Model
    665.95012102
    Serial number
    RM3524721
    Bought from
    Sears, South Carolina
    Bought
    Aug 31, 2002
    Where
    Manning, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore model #665.95012102, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  3. No one hurt

    Made Feb 20, 2013, sent to the company Mar 1, 2013, published by CPSC Mar 18, 2013

    The product, in the report: Kenmore Electric Range

    On February 9th I pre-heated my 1 year and two month old Kenmore oven in preparation of cooking dinner. While standing in the kitchen waiting for the signal that the oven had reached the correct temperature a series of very loud cracks and pops had begun. I looked over at the oven to discover what looked like fireworks going off inside the oven. This lasted for a minute or two before the heating element eventually caught fire. I left the oven door closed knowing that the fire would eventually be smothered out, due to the lac of oxygen. We had to call an electrician to replace several of the breakers in our electric box to the tune of hundreds of dollars because it did not just trip the breakers it blew them which then cut off power to sections of my home. The arc flash fire burned so hot that it created a hole in the bottom of the oven.

    After going rounds with Sears customer service apparently there is NOTHING you can do for us because my 1 year warranty was up last month! The best they could offer me was 10% off of a new item or an $80 service technician call to quote me the repair cost! (It cannot be repaired because the arc flash blew a hole in the oven bottom!)

    Model
    79092203010
    Bought from
    Sears
    Bought
    Dec 1, 2011, about then
    Where
    Bel Air, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 30, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  4. Not said

    Made Feb 19, 2013, sent to the company Feb 28, 2013, published by CPSC Mar 15, 2013

    The product, in the report: Electric range.

    Kenmore electric range model number 790.46992101: Electronic control unit failed causing heating element (bake) to remain powered on and heat at an uncontrolled rate. Had to trip circuit breaker at electric panel to stop uncontrolled heating of oven compartment.

    Model
    790.46992101
    Bought from
    Supplier, South Carolina
    Bought
    Feb 1, 2003, about then
    Where
    Goose Creek, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  5. Hurt, no treatment

    Made Feb 17, 2013, sent to the company Feb 28, 2013, published by CPSC Mar 15, 2013

    The product, in the report: Kenmore Electric Range with flat cooktop.

    Reporting for resolution a major safety issue. My electric range

    Model Number: 790.96119408 Serial Number VF63516627

    back left burner spontaneously heated 12 Feb 2013, thoroughly melting through a plastic/rubber product we had set on the stove. The kitchen and house filled with smoke and smelled toxic. I was able to remove the material off the stove prior to it catching fire. Damage was a destroyed cooking product and slight burns to the fingers when attempting to resolve the issue and prevent a fire. We thought we had left the burner on. We now know that the burner is turning on spontaneously as it has happened on three more occasions, including today. In fact, we cannot get the burner to shut off.

    R/

    [REDACTED]

    Model
    79096119408
    Serial number
    VF3516627
    Bought
    Feb 7, 2007
    Where
    Springfield, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 47, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  6. No one hurt

    Made Feb 16, 2013, sent to the company Feb 28, 2013, published by CPSC Mar 15, 2013

    The product, in the report: Kenmore Electric range Model #79096019401 Black Free Standing Self Cleaning Oven

    On February 1 2013 I turned my oven on, and within seconds I heard a very loud electrical pop; the power went out as it tripped the breaker. I looked back to see an ember floating the top of the stove as I also smelled and saw a wisp of smoke. After restoring power to the breaker, I removed the back panel to see what had happened, where I observed obvious damage to the control board. There were char marks above a relay, bottom right side, of timer control board. This is a Kenmore Electric Range Model #79096019401. We have contacted Kenmore and they told us to contact you. My husband [REDACTED]spoke with [REDACTED] at CPSC on 2/4/2013, he took information and stated that he would be mailing us a copy of report to review. We were to review and return so that the process could move forward from there. We have yet to receive any information, on 2/13/2013 I called back to check the status, got the number to a supervisor, left message without a call back.

    Model
    790.96019401
    Serial number
    VF52211880
    Bought from
    Sears
    Bought
    Jun 10, 2005, about then
    Where
    Rochester, New York: Home/Apartment/Condominium
    Who was involved
    Age 32, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Feb 16, 2013, sent to the company Mar 1, 2013, published by CPSC Mar 18, 2013

    The product, in the report: Kenmore Smooth top stove

    The “sure simmer” button on my stove top sparked, smoked, and no longer worked. After that the burner to which it was attached stopped working. When we opened the top to see under the burner, the wires were burned and the metal clips attaching the wires to the burner were completely melted away. This happened twice because we replaced the burner the first time. we now feel that it is a fire hazard and will not replace it. We have also had problems getting the oven to unlock after the self-clean function was completed.

    Model
    95012102
    Serial number
    RM2421970
    Bought from
    sears
    Where
    syracuse, New York: Home/Apartment/Condominium
    Who was involved
    Age 38, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Feb 16, 2013, sent to the company Feb 26, 2013, published by CPSC Mar 13, 2013

    The product, in the report: Kenmore Electric smooth top range

    On Feb 10 2013, our 3 week old Kenmore model 790.92402 sn VF24234846 range turned the broiler on after a momentary power interruption while we were asleep. We smelled smoke and a heard a beeping and rushed to see what was wrong. The oven door was closed but the broiler had come on and was red hot.The display showed “F13”. We pushed the STOP button but nothing happened. We read the instructions book and pushed every button several times to no avail. Finally we shut off the circuit breaker for 5 minutes as directed in the book and reset it. We reset the clock but the broiler and bake function did not work and showed a “dr” code. The cook top burners did work.

    Model
    790.9240
    Serial number
    VF24234846
    Bought from
    Sears
    Bought
    Jan 19, 2013
    Where
    Prospect, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Electric smoothtop range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Feb 14, 2013, sent to the company Feb 25, 2013, published by CPSC Mar 12, 2013

    The product, in the report: Kenmore Electric Range smooth top model # serial #

    While using our oven it overheated and caught fire. The fire was in the top back of stove in the Electronic control area. Luckily my wife was in the kitchen and contained it or it would have burnt the house down. We have had this stove for only 2 to 3 years i think and it has not been mistreated. I think that this range presents a danger to anyone who owns one.

    Model
    790 961 1240 E
    Serial number
    UFO 225 H49
    Bought from
    Sears, New York
    Bought
    Jul 6, 2010
    Where
    Cortland, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  10. No one hurt

    Made Feb 11, 2013, sent to the company Mar 11, 2013, published by CPSC Mar 25, 2013

    The product, in the report: Electric smooth top range with 4 burners and oven

    The consumer stated that his electric smooth top range continuously turns on by itself. The consumer stated that although the knob was on the off position, the heating element of his oven comes on by itself. He stated that he has to turn the knob once and bring it back to the off position and it would turn off the heating element. The consumer stated that he had not experienced any problems with the burners and that only the oven turns on by itself.

    The consumer stated that he believes that this poses a fire hazard because at any time it could turn on by itself and cause a fire in his home.

    The consumer stated that no one has been injured and there were no damages to his home.

    The consumer stated that he contacted the manufacturer and they informed him that it was not included on a recall. The consumer stated that every time he contacts the manufacturer they disconnect the call.

    The consumer stated that he believes this product should be investigated do to the fire and burn hazard that it poses to the consumers.

    Model
    911.95368592
    UPC
    Unknown
    Serial number
    6Z125534R
    Bought from
    install at home when purchased, Minnesota
    Bought
    Feb 1, 2005, about then
    Where
    Amboy, Minnesota: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Feb 11, 2013, sent to the company Apr 22, 2013, published by CPSC May 6, 2013

    The product, in the report: Electric Oven

    The caller stated that the inner oven glass shattered after the oven was in the cooling state. The oven was in use for about 15 mins, however, a few mins later he heard a loud popping noise and noticed that the glass door had exploded. The bottom glass shattered in several pieces to the floor and in around the door of the oven.

    (2/11/13) The retailer was contacted and he was informed that the unit was 1 month out of the warranty and would have to pay for the replacement.

    The manufacturer was not contacted as yet.

    Model
    790.92203014
    Serial number
    VF15153096
    Bought from
    Sears, Illinois
    Bought
    Jan 1, 2012
    Where
    Salem, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 31, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  12. Not said

    Made Feb 8, 2013, sent to the company Feb 19, 2013, published by CPSC Mar 5, 2013

    The product, in the report: The front right burner heats to temperatures other than the one selected. On mine, I can’t cook above 2 because the burner heats to high at that setting.

    I recently heard on tv that some smoothtop stoves turn on spontaneously. This didn’t concern me as I’ve had a different issue. Mine heats to a temperature other than the one selected. I looked up recalled stoves on this website and saw the 2009 Annual Report about this issue. I called Sears and they said my model was not on the recall list.

    Please let me know if my Kenmore smoothtop stove is on a recall list. If not, please add this model to the list of recalled smoothtops.

    Kenmore smoothtop stove 790.964134OH

    Model
    790.964134OH
    UPC
    not available (NA)
    Serial number
    VF94765711
    Bought from
    Sears, South Carolina
    Bought
    Feb 4, 2010, about then
    Where
    columbia, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  13. Not said

    Made Feb 7, 2013, sent to the company Mar 19, 2013, published by CPSC Apr 2, 2013

    The product, in the report: Glass top Range

    The consumer says that when turning the burner off, it remains lit. This is happening to the left front burner. The consumer says she has to press down on the knob and keep trying to get it to turn it off.

    The consumer contacted the manufacturer about two weeks ago who told her the unit is not on recall. They did not offer any assistance.

    Model
    790.96119409
    Serial number
    VF72558803
    Bought from
    Sears
    Bought
    Feb 15, 2008
    Where
    Unspecified: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  14. No one hurt

    Made Feb 6, 2013, sent to the company Feb 14, 2013, published by CPSC Mar 1, 2013

    The product, in the report: Glass Top Electric Oven with Glass Door

    GLASS FRONT DOOR OF KENMORE OVEN “EXPLODED” Oven was not in use. The explosion caused glass scatter approx. 5 or 6 feet from oven.

    Model
    790-46789901
    Serial number
    NF02430457
    Bought from
    SEARS, Pennsylvania
    Bought
    Aug 30, 2010, about then
    Where
    BARTO, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand KENMORE, made or sold by Sears Holdings Management Corporation
    Reports CPSC links to it
    20130225-2ACDB-1308796
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Feb 4, 2013, sent to the company Feb 14, 2013, published by CPSC Mar 1, 2013

    The product, in the report: Sears Kenmore Elite Electric Range

    While pre-heating my oven, I heard a cracking, sizzling noise and turned around to see fire and smoke coming from the top panel of my electric range. I immediately used the stop/clear function and it shut down the range. Had I not been near by, I’m afraid the fire would have damaged the walls and cabinets and possibly burned down the house. Sears sent a repairman but the range was beyond repair. The repairman noted the pristine condition of the range and said that he has seen the same thing happen to many of these same brand ranges. The fire had damaged the oven relay on the control board plus other controls that were undetermined. This range was purchased in 2004 and had been kept in excellent condition. Apparently, this has been a problem with this product and I cannot understand why consumers are not alerted about this as a possibility by Sears. This was very scary and expensive. Consumers have the right to be aware of such a hazard.

    Model
    79099122400
    Serial number
    UF43624034
    Bought from
    Sears, Washington
    Bought
    Dec 2, 2004, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 69, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite 30 inch glass top electric range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Feb 4, 2013, sent to the company Feb 12, 2013, published by CPSC Feb 27, 2013

    The product, in the report: kenmore electric range stove/model # 7907042010, serial # vf03542050

    I purchased a kenmore electric range stove on 9/6/2010 model # 7907042010, sn vf03542050. It started smoking yesterday and caused the fire alarm to sound off. The stove was not in use at the time. Obviously, this is a real concern. i spoke w/Sears and Kenmore and they didnt seem to concerned. I truly hope a tragedy does not have to happen for them to add this product to recall list.

    Model
    7907042010
    UPC
    dont know
    Serial number
    vf03542050
    Bought from
    sears
    Bought
    Sep 6, 2010
    Where
    Baltimore, Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Feb 4, 2013, sent to the company Mar 1, 2013, published by CPSC Mar 18, 2013

    The product, in the report: Electric range

    The consumer stated that she had used the range and approximately 30 minutes before. The consumer stated that she had also used the oven 1 hour before. The consumer stated that stated that someone in her home passed by the range and found that the range was burning hot. She stated that that the range had turned itself on.

    The consumer stated that it seemed as though the range had turn itself on to the cleaning cycle. She stated that they had to switch off the circuit breaker to turn off the range. The consumer stated that after turning off the circuit breaker it took approximately 3 hours for the range to completely cool off.

    Some of the paint of the exterior of the stove (on the control panel) melted off. She stated that no one was injured and there were no damages her home structure.

    The consumer stated that she had not used the range since the incident.

    The consumer stated that was afraid to use the range and would be purchasing a new one.

    The consumer stated that she will be contacting the manufacturer to file a report.

    Model
    665.95802
    UPC
    Unknown
    Serial number
    RK0511943
    Bought from
    Sears, Vermont
    Bought
    Oct 1, 2000
    Where
    Barre, Vermont: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  18. No one hurt

    Made Feb 3, 2013, sent to the company Feb 11, 2013, published by CPSC Feb 26, 2013

    The product, in the report: Kenmore Flat top stove Model number 79096009604 and serial number VF94174816

    My Kenmore flat top stove burners heat to a different temperature than selected and stay on even when they are turned on.

    Model
    79096009604
    UPC
    I don’t know
    Serial number
    VF94174816
    Bought from
    Came with my home
    Bought
    Oct 1, 2009, about then
    Where
    Winston Salem, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Feb 3, 2013, sent to the company Feb 11, 2013, published by CPSC Feb 26, 2013

    The product, in the report: Kenmore Special Edition radiant top range 30” free standing white. Model number 911.94752010 Serial number 1S1302110

    The other evening we heard a loud crackling noise coming from our kitchen. I went to investigate nod found nothing. A couple of days later I opened the oven and found the source of the notice - a broken glass door in our oven. While we have had the oven awhile,I was very surprised the door glass broke while not in use. I am only happy that we did not experience the exploding glass that others have reported.

    I read the statement that Sears posts on all these reports “Business Comments: (1/15/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.” I called the number only to find no option to provide additional information. I selected option 3 and told the operator what I wanted to do. He informed me that I’d called the wrong number and that I needed to call and inquire about recalls at 888-949-7181. There was no answer and she returned to tell me that office was closed and gave me a different number to call 800-659-7026. I will call on Monday.

    The model is the Kenmore Special Edition radiant top range 911.94752010, serial number 1S1302110.

    Model
    911.94752010
    Serial number
    1S1302110
    Bought from
    Sears, Florida
    Where
    Jacksonville, Florida: Home/Apartment/Condominium
    Who was involved
    Age 56, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Feb 2, 2013, sent to the company Feb 11, 2013, published by CPSC Feb 26, 2013

    The product, in the report: Kenmore Electric Range 790.9621 White

    Last night, the outer glass door on our Kenmore 790 Electric Range just shattered and shot into a million little pieces of safety glass. The oven was off and had not been used for 24 hours prior and was at room temperature. Nothing was placed on top of the range and nothing struck the front glass. No injuries have yet to have been taken but I am continuing to find pieces of glass throughout the kitchen, dining room, and living room.

    Model
    790.96212408
    Serial number
    VF60126730
    Bought from
    Sears
    Where
    Salem, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 26, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Feb 2, 2013, sent to the company Feb 11, 2013, published by CPSC Feb 26, 2013

    The product, in the report: Kenmore Electric Built in Oven Model 790-47739407

    I turned on the self cleaning funtion in my Kenmore Electric Built-in Oven, and as it was heating I heard a pop and the inside glass shattered.

    Model
    790-47739407
    Serial number
    NF92825680
    Bought from
    Sears
    Bought
    Feb 1, 2010, about then
    Where
    Columubs, Montana: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Jan 31, 2013, sent to the company Feb 8, 2013, published by CPSC Feb 25, 2013

    The product, in the report: Kenmore electric range

    We were baking a roast and the oven went into self cleaning mode. We couldn’t open the oven door or shut the oven off. We had to turn power off and wait on oven to cool before we could open the door. The house filled with smoke. Had we not been home it could have started our home on fire .When we turned the power back on the oven starts again with no lights indicating that it is on.

    Model
    665.92014102
    Serial number
    RM 105390
    Bought from
    Sears, Indiana
    Bought
    Mar 22, 2003
    Where
    New Haven, Indiana: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  23. Not said

    Made Jan 31, 2013, sent to the company Mar 19, 2013, published by CPSC Apr 2, 2013

    The product, in the report: Electric Smoothtop Range

    The consumer says that his wife was home with his two girls, His wife heard the oven po and was about 2 feet away from oven. Glass shattered all over the kitchen floor and hit her foot.

    The oven was on warmer at the time of incident. He says the inner glass is intact but the outer glass was completely shattered into small tiny pieces and some big pieces.

    The consumer says his wife had used the oven earlier that day. At the time of the incident, she only used the warm hold option.

    The consumer contacted the manufacturer who offered to send out a technician for a fee. The consumer says any minute bump, scratch, tiny mark over time could have caused this.

    Model
    790.97453804
    Serial number
    YF94443558
    Bought from
    Sears
    Bought
    Jan 15, 2009
    Where
    Carmel, Indiana: Unspecified
    Who was involved
    Age 42, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  24. Hurt, no treatment

    Made Jan 30, 2013, sent to the company Feb 6, 2013, published by CPSC Feb 21, 2013

    The product, in the report: Kenmore Elite Electric glasstop range model number 79097473803 serial no. VF92538054

    I was cooking a slow cook dinner on my sears elite electric range. The temperature was the lowest setting but it went to high. Unfortunately I wasn’t home and came back to a pot boiling over and a mess on the cooktop. Luckily I got home before a fire started. Then the burner would not turn off. I had to pull the stove out and unplug the stove. It still won’t turn off.

    Model
    79097473803
    Serial number
    VF92538054
    Bought from
    Sears, Oregon
    Bought
    Jan 1, 2009
    Where
    Wilsonville, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 61, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  25. No one hurt

    Made Jan 29, 2013, sent to the company Mar 5, 2013, published by CPSC Mar 20, 2013

    The product, in the report: Electric range with oven

    The consumer stated that she was pre heating her oven at a 400 degrees and she her noise. The consumer stated that she saw that the control panel (located in the above the burners) was blinking on and off. She stated that small flames were being emitted from the back of the control panel.

    The consumer stated that she pulled the oven away from the wall and the flames seemed to have dissipated. The consumer stated that she contacted the fire department and they disconnected the range. She stated that they looked at the back of the control panel to make sure the fire had been put out.

    The consumer stated that the fire department believed that the fire went out because the control panel flipped. She stated that they notified her that the nature of the fire was because of the oven.

    The consumer stated that there were no visible damages on her range and there were burnt marks on the wall located behind the range.

    The consumer stated that no one was injured.

    The consumer stated that she believes this product should be investigated do to the fire hazard it poses.

    Model
    790.99113300
    UPC
    Unknown
    Serial number
    VF33609417
    Bought from
    Sears, New York
    Bought
    Sep 15, 2003, about then
    Where
    Mohegan Lake, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Jan 29, 2013, sent to the company Feb 6, 2013, published by CPSC Feb 21, 2013

    The product, in the report: White Kenmore Electric Stove with a smooth top.

    Have owned a Kenmore Electric stove since it was purchased from Sears in 2007. With in the first year the front left, large burner only turns on high. No matter what setting/number you put it on. I have experienced times when it does not shut off. The only large burner that works just today made a loud popping noise an a spark when I turned it on. It seemed fine afterwards but I do not think it gets as hot as it did before. I have called in the past and was told because my exact model was not recalled (even though it has the same problems as the others) I would have to pay to have it fixed.

    Model
    790.94342700
    Serial number
    VF2965404
    Bought from
    Sears
    Bought
    Sep 30, 2007, about then
    Where
    Gaylord, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 33, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Jan 28, 2013, sent to the company Feb 5, 2013, published by CPSC Feb 20, 2013

    The product, in the report: Black, Kenmore, smoothtop electric range.

    Kenmore Electric Range top, large burner, would not turn off. After using burner for preparing meal, I turned off the burner using the rotary switch. When the burner did not turn off, I waited momentarily results, rotated the control switch several times. After roughly 7 minutes, the burner finally turned off. For additional safety, I turned off the circuit breaker controlling the stove.

    Model
    790.96009601
    Serial number
    VF73951144
    Where
    Warner Robins, Georgia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Jan 25, 2013, sent to the company Mar 22, 2013, published by CPSC Apr 5, 2013

    The product, in the report: Electric Range

    The caller stated that while she was using the oven to bake at 350 degrees, it switched at some point to broil mode. She noticed that because the contents she removed were very dark and then she realized the oven was on broil. It then automatically turn itself off.

    1/21/13 The second incident occurred when she attempted to bake some cookies, however, a few mins later she smelled the contents burning and noticed that the oven was on broil mode. She was unable to power it off from the control panel, the circuit breaker had to be used to switch it off.

    1/24/13 The manufacturer was contacted and she was advised that the range was not recalled and she should report it to the agency.

    The caller feels that this electric range is a fire hazard and should be recalled.

    Model
    65595802000
    Serial number
    RK4329920
    Bought from
    installed in home
    Where
    Bath, Michigan: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Jan 24, 2013, sent to the company Feb 6, 2013, published by CPSC Feb 21, 2013

    The product, in the report: Kenmore Electric Range model #: 790.96012400, Serial #: VF50526575

    01/22/2013 19:25:52 Name:[REDACTED] Organization/Affiliation: Consumer Daytime Phone: [REDACTED] E-mail address:[REDACTED] Your Message: The letter below is a copy sent to the Sears Store in Wheelersburg, Ohio. I have also contacted Sears Customer Service #’s and they say there are no recalls on the appliance. I believe it is in my best interest and the interest of others, that this appliance should be recalled. You can do your own research by going online and viewing others who have had the same experience, as my letter states. Please let me know ASAP, what you can do to help in this request of a recall. Thank you! January 4, 2013

    Sears Ohio River Road Wheelersburg, Ohio 45694 Phone: 740-574-0444 ATTENTION:[REDACTED], MANAGER EMAIL: [REDACTED]

    I am writing concerning my Kenmore Electric Range model #: 790.96012400, Serial #: VF50526575, which has been faulty for several months. I purchased this range February 12, 2005, from Sears in Wheelersburg, Ohio.

    After several attempts to fix this range, which first the bottom element caught fire and was replaced. At the time I called the 800 # to order a new element, the operator never spoke of any recalls. After replacing the element which she mailed me, every so often for the past several months when using just the oven - it would blow breakers. The oven is the only thing I was using at this time. Then after I had a repair man look at it and fix an electrical problem in the back of the stove (had to pull it out from the wall), we thought it was fixed. But, while trying to bake some snack crackers for Christmas, it overheated, burnt the crackers within 5 minutes (the recipe called for a baking time of 15-20 minutes) and the stove started beeping, a F1 came up and the oven luckily turned off. It was EXTREMELY HOT! We were just glad it didn’t cause a fire. I can use the stove - but I would not ever turn the oven on again! I called the 800 # for parts again, told them my situation and they said I need to replace the Electronic Control Board, which would cost $119.17 (before shipping charges). Again, the gentleman was very nice, but did not say anything about any recalls on this appliance. I started thinking all this was very odd due to the oven only being 7 years old, and my [REDACTED] oven I had before had lasted 30 years. Quite a difference! So, I started searching the internet to see if anyone else had experience the same problems that I have. Wow, have they! I found several stories relating to mine. So, here is my question - is there a recall on this oven - what can I expect to happen?

    Please reply to me as soon as possible. I have already gone through Christmas - no fun not being able to bake any Christmas goodies - and it was a good thing I could use the top of the stove, I also made use of my [slow cooker] and baked our Christmas ham on our outside gas grill.

    I will be waiting to hear from you.

    [REDACTED]

    Model
    Kenmore Electric Range model #: 790.96012400
    Serial number
    VF50526575
    Bought from
    Sears in Wheelersburg, Ohio, Ohio
    Bought
    Feb 12, 2005
    Where
    Portsmouth, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Electric Range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Jan 23, 2013, sent to the company Feb 6, 2013, published by CPSC Feb 21, 2013

    The product, in the report: Kenmore 30 inch electric range smooth glass top.

    I turned on the stove to preheat it to 350 degrees. Within 5 minutes my wife checked it and yelled that the stove was on fire like fireworks. She turned off the control on top. When I saw it, the firework effect was finishing and the heater element inside (bottom) of the stove was glowing like melted steel. We could smell the smoke coming from the vent. 5 minutes later, when I cracked opened the stove it was full of smoke. Later, when I inspected the heating element, it was no longer smooth but pock marked and melted in areas. We were thinking before that electric ranges were safer than gas. We are looking for new stove now and wondering which model is safe.

    Model
    790.95329302
    Serial number
    VF42433995
    Bought from
    SEARS, Texas
    Bought
    Jul 16, 2005, about then
    Where
    SAN ANTONIO, Texas: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Jan 23, 2013, sent to the company Feb 1, 2013, published by CPSC Feb 15, 2013

    The product, in the report: Kenmore Electric Range 790-9742

    Kenmore Electric Range Model 790.9742 which was purchased in April of 2010.Oven racks collapse and fall during cooking process due to defective oven liner which warps and bows with heat. Racks fall whenever items such as casseroles or roasters are being cooked because racks no longer fit when the oven heats up. I have had a dutch oven collapse during the cooking process after being in the oven for 2 hours. The racks fall off the side grids because the oven liner wall bows from extended heat. On Thanksgiving I had a hot casserole dish fall on my forearms when I pulled out the rack slightly to check on it. The rack collapsed and the casserole dish slid out on my arms which luckily were covered with long oven mitts.I had to scream to my husband who was outside to pick the casserole off my forearms. I paid over $1000 for this stove. Sears denies there is a problem with this product, yet I see the problem everywhere on the internet including this site, not only Kenmore, but other brands Sears carries such as [REDACTED], etc. WHen I call sears, they say they have never seen this happen. The repairman and some other salemen I have talked to at other retail appliance stores have told me that they HAVE heard about this problem many times.The oven liner is not a removeable part. It is part of the oven, therefore it is not repairable nor replaceable. Sears refuses to do anything for me as I have escalated the complaint all the way up to the Executive office who denies the problem as well. They have offered me a 20% discount off a new stove. I don’t find this to be acceptable. This is a MAJOR SAFETY ISSUE and people have been burned and I will too if I continue to use this oven.I basically have an oven I can’t use and it is not my fault. Evidently the steel used on the liner of this oven and many others Sears carries is of INFERIOR QUALITY that BOWS and WARPS over TIME with heat.I was told this would have occured sooner by the repairman had I have used the Oven CLEANING FEATURE WHICH CAUSES EXTREME HEAT and would have warped the liner even worse than it is.These ovens need to be on recall and Sears needs to take responsibility and stop lying to consumers and telling them that the problem does not exist.

    Model
    790-9742
    Serial number
    UF01067340
    Bought from
    SEARS
    Bought
    Apr 10, 2010
    Where
    Amherst, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 51, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Jan 22, 2013, sent to the company Mar 19, 2013, published by CPSC Apr 2, 2013

    The product, in the report: flat top electric range 5 burner, oven, warming drawer

    The consumer says she turned on the oven to 170 degrees. She waited for it to preheat. The consumer says she heard something pop. Also consumer’s eyes were burning & cats act irratically. She walked over to the oven, she says the heat was radiating out of the oven. She says the temperature had to be in 500 degrees plus. She was getting a blinking “F10” code on the digital display. She checked on the manual, stating that it is an electrical problem. She contacted the manufacturer who told her that she was going check recalls. But sounded like a new board would have to be purchased.

    Model
    790.9641940G
    Serial number
    VF02347464
    Bought from
    Sears, New York
    Bought
    Jun 14, 2010
    Where
    Livonia, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Frigidaire, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Jan 22, 2013, sent to the company Feb 6, 2013, published by CPSC Feb 21, 2013

    The product, in the report: Kenmore Electric Double Oven

    My Kenmore wall hung double oven model 790-48763900 door middle glass shattered while in the clean mode. Is 2 1/2 years old used 6 times (lower oven). Cannot use now as feel it is unsafe.

    Model
    790-48763900
    Serial number
    NFO 1725349
    Bought from
    Sears
    Bought
    May 21, 2010
    Where
    Savannah, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Jan 22, 2013, sent to the company Feb 28, 2013, published by CPSC Mar 22, 2013

    The product, in the report: Electric Range

    The consumer says the range has burners that don’t shut off. The only way to turn it off is by unplugging it. This is happening to both burners on the right hand side.

    The consumer says he contacted the retailer who is supposed to send out a technician who has yet to arrive. The consumer says this is definitely a fire hazard. The consumer

    Model
    790
    Bought from
    Sears
    Where
    Wilkes-Barre, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Jan 21, 2013, sent to the company Jan 30, 2013, published by CPSC Jan 23, 2014

    The product, in the report: Kenmore black and white electric range, ceramic glass cook top, self cleaning oven. Electronic oven controls with clock and timer, individual radiant element control knobs, hot surface indicator light, element on indicator light.

    I had used the oven for approximately 1 hour at 400 degrees making two batches of nachos. There was a 15-20 minute time between the two batches. There was no spill, drip or any mess what-so-ever on the element from the nachos. When the second batch was done, I turned off the oven. A little while later, I see smoke coming from the back of the stove which happens when I use the broiler. I open the oven and the element is bright red and the oven is very hot. I check to see if I had turned the oven off and yes I had. I push off/cancel again and the oven beeps several times with f1 flashing on the panel. I quickly get out the manual and read about the f1 indicator. It suggests I push cancel and reprogram oven. If that doesn’t work, I should record fault number and contact Sears for service. First of all, while I am waiting on the phone for Sears service, my oven is getting about as hot as it can without catching fire. Then,LOC starts flashing on the display panel. I close the oven door and it locks which is probably a good thing. Less chance of fire. Still no Sears on the line so I hang up. It finally dawns on me to trip the circuit. The scary part of this is that there was no indication that the oven was malfunctioning until I saw the smoke and pushed off again. If I had just stayed in the other room eating nachos with everyone else who knows what could have happened. We have tried turning on the circuit again and the oven just heats up, very hot, all the while indicating nothing. Very dangerous! I have seen on YouTube that many people have experienced the same thing. This product should definitely be recalled.

    Model
    790.95201100
    Serial number
    VF15120390
    Bought from
    Sears
    Where
    San Lorenzo, California: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made Jan 20, 2013, sent to the company Jan 29, 2013, published by CPSC Feb 12, 2013

    The product, in the report: Smooth-top electric range

    My wife was using the range on the lowest setting late in the evening and left the kitchen for a few minutes. When she returned the range was on high heat and contents of the pan was on fire. She was not able turn the range off, and it remained on high heat until the power to the range was disconnected. When the power was reconnected in the morning the range appeared to operate normally, but the cooktop was permanently discolored.

    Safety concern: The range setting can spontaneously change, potentially causing a fire and burns. This incident occurred at about 1:00 AM and I was sleeping. We consider ourselves lucky to have caught the fire while it was small, and confined to the contents of the pan. However, we are reluctant to use the range because the controls are not reliable and potentially dangerous.

    Range: Kenmore Elite 790.99124405

    Model
    790.99124405
    Serial number
    VF51445556
    Bought from
    Sears, Georgia
    Bought
    Jan 19, 2007, about then
    Where
    Norcross, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 60, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  37. No one hurt

    Made Jan 20, 2013, sent to the company Feb 5, 2013, published by CPSC Feb 20, 2013

    The product, in the report: Kenmore Electric Range model 79096009601 (http://www.searspartsdirect.com/partsdirect/part-model/Kenmore-Parts/Range-Parts/Model-79096009601/0582/0124111)

    Blue sparks from behind back panel of Kenmore Electric range. On one occasion the front right burner powered onto “High” when the dial was turned to a lower setting. On a later occasion, the front right burner turned to “High” and stayed that way despite the setting on the knob. The only solution was to power off the range, and remove the switch from behind the backpanel.

    Upon further investigation of the failed switch (one of these http://www.amazon.com/Kenmore-Range-Infinite-Switch-316436001/dp/B001DPT2QY), it appears that there is a little pressure sensitive conductive pad that carries current to the element (over 2000 watts). In my case the metal contacts shorted out and caused the conductive pad to fuse the two contacts together permanently. The result was that the front right element was permanently powered on at the highest setting,

    This is an extreme fire hazard and these products should be recalled for repair immediately.

    Model
    79096009601
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Jan 20, 2013, sent to the company Feb 1, 2013, published by CPSC Feb 15, 2013

    The product, in the report: Sears Kenmore electric range, model # 790.46781900, serial # NF00626101, manufactured February 2010, glass door part # 318403502

    Sears Kenmore Electric Stove Model # 790.46781900, Serial # NF00626101, Manufacture Date February 2010. Glass door front, part # 318403502 shattered completely after the door was closed after baking a cake at 350 degrees. Internet search revealed this is a very common problem. It appears the glass does not have a proper frame to support the structure as it uses only a silicone type adhesive to attached it to a frame which flexes causing the glass to stress.

    Model
    790.46781900
    Serial number
    NF00626101
    Bought from
    Sears
    Bought
    May 1, 2010
    Where
    Lohman, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 48, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Jan 18, 2013, sent to the company Jan 30, 2013, published by CPSC Feb 13, 2013

    The product, in the report: Kenmore Elite range Model 79099123400

    We own a Kenmore Elite range Model # 79099123400. On or about January 3, 2013 my wafe was baking something when the range begin to smoke and then had an arc of fire shoot out the back. The smoke charred the wall and caused the circuit breaker to jump. The range continued to smoke and we unplugged it from the outlet. The damage done to the range was in the neighborhood of $1,000 causing any repairs to not make financial sense. The range was purchased from Sears in the fall of 2006. I understand a recall was issued for the turn knob style of this range. Ours was not a turn knob style but a display push pad model. Should that model be included within the recall?

    Model
    79099123400
    Bought from
    Sears
    Bought
    Nov 1, 2006
    Where
    Savannah, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 40, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Jan 15, 2013, sent to the company Mar 25, 2013, published by CPSC Apr 8, 2013

    The product, in the report: Electric Range/Oven

    The consumer stated that she was using the electric range , one burner and the oven at 375 degrees for approximately 20 mins. She heard a zapping noise and then she saw a black smoke emitting from the rear of the unit. She then unplugged it, when she opened the rear of the unit and noticed that the electrical wires had melted.

    (1/14/13) The manufacturer was contacted through email and she was advised that a technician could be sent out at a cost to her, or they could give her a 10% discount towards the purchase of another one.

    The consumer feels that this electrical range is a fire hazard and should be recalled.

    Model
    790.90214012
    Serial number
    VF13930581
    Bought from
    Sears, New York
    Bought
    Sep 24, 2011
    Where
    West Babylon, New York: Home/Apartment/Condominium
    Who was involved
    Age 52, Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Jan 9, 2013, sent to the company Jan 24, 2013, published by CPSC Feb 7, 2013

    The product, in the report: electric range withcooktop and electronic controlled oven.

    I turned on my oven and set tempurature to 275 degrees. after it beeped to indicate ready, i put in a rack of ribs. After about 10 minutes I began to smell smoke. I went to the kitchen and found smoke pouring from the oven vent, and the broiler,which I had not turned on, was on high! I pushed the off button repeatedly but the range would not turn off. I had to go to the breaker panel and pull the breakers to shut the range down. This thing could have set my house on fire and i’m really concerned that this product could kill someone.

    Model
    790.95660102
    Serial number
    vf22921588
    Bought from
    sears roebuck co.
    Bought
    Jun 20, 2008
    Where
    Lebanon, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  42. No one hurt

    Made Jan 8, 2013, sent to the company Jan 24, 2013, published by CPSC Feb 7, 2013

    The product, in the report: Kenmore glass top electric range

    One of the burners is malfunctioning in a very dangerous way. It does not always heat at the temperature requested. I turned my knob to “Lo” and instead the heat element went to high and burned my food. Another time, I turned the element off completely and the element did not turn off but instead went up to high showing a full red burner. I noticed there are several other Kenmore ranges with this problem but my serial # was not one of the recalled ones.

    Model
    790.9612340a
    Serial number
    VF73038033
    Bought from
    SEARS, Washington
    Bought
    Apr 1, 2010, about then
    Where
    Everett, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made Jan 8, 2013, sent to the company Feb 15, 2013, published by CPSC Mar 4, 2013

    The product, in the report: Smoothtop Electric Range

    The consumer says he was heating a teapot of water. The large right rear burner blew into flames. he says it looked like a blow torch. He says it actually looked like someone took a welding iron to it or tack weld the bottom of the teapot.

    Luckily he was able to reach from the side to turn the burner off. If no one had been in the room at the time it would have definitely set the house on fire.

    He contacted the retailer/manufacturer who did not seem to know who he should talk to.

    UPDATE: Consumer says the oven now does not work at all. They bought a new range. This appliance i sboth dangerous and defective.

    Model
    790.94001400
    Serial number
    VF45221415
    Bought from
    Sears
    Bought
    Aug 15, 2005, about then
    Where
    Unspecified: Unspecified
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  44. Hurt, no treatment

    Made Jan 7, 2013, sent to the company Jan 23, 2013, published by CPSC Feb 6, 2013

    The product, in the report: Kenmore Electric Range

    It’s a Kenmore Electric Range, 790.95413, VF24321479 will not shut off, the Broiler turns on high and won’t shut off until you turn the circuit beaker off. No Buttons on the stove will work. If you switch the circuit breaker back on the broiler comes back on.

    Model
    790.95413
    Serial number
    VF24321479
    Bought from
    Sears, Pennsylvania
    Bought
    Nov 11, 2003
    Where
    New Tripoli, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 48, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  45. No one hurt

    Made Jan 7, 2013, sent to the company Feb 25, 2013, published by CPSC Mar 12, 2013

    The product, in the report: Electric Range/Oven

    The consumer stated that she had just finished using the oven, she was using it for approximately 30 mins. She heard a popping noise and in her investigations she discovered that the middle glass door had shattered. The crumbling glass pieces slowly falls through the oven door everytime it is being opened.

    1/5/12 The retailer was contacted and she was informed that she should contact the manufacturer, however, the number she was given was the agency.

    The manufacturer was not contacted as yet.

    The consumer feels that this oven is a safety hazard and should be reported.

    Model
    790.90319012
    Serial number
    VF14358520
    Bought from
    Sears, Indiana
    Bought
    Oct 29, 2011
    Where
    Southbend, Indiana: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made Jan 7, 2013, sent to the company Feb 28, 2013, published by CPSC Mar 15, 2013

    The product, in the report: radiant convection freestanding electric range 36” 4 burner and one bridge black and stainless steel

    (01/01/2013) The consumer stated that he was frying some wingettes. He asked his daughter why she had not turned off the stove. She told him that she had turned it off. The left front burner and the bridge was red hot. The consumer stated that it would cool down for about 5 minutes and then turn red hot again. The consumer stated that each time it seemed like it stated that it stayed red longer and longer. The consumer unplugged the unit.

    The consumer stated that his daughter does most of the cooking, She told him that this had been happening for quite a while.

    The consumer stated that he was going to have it checked. Someone told him to check to see if anyone else was having a problem. He googled the Kenmore range. That’s when he saw the recall and called Sears.

    (01/01/2013) The manufacturer was contacted. The consumer spoke to someone in the recall department. He told them the symptoms. He was told that his product was not a part of the recall. He was referred to CPSC.

    Model
    911.99003990
    Serial number
    9Z19123ZQ
    Bought from
    Sears, North Carolina
    Where
    Rocky Mount, North Carolina: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Jan 7, 2013, sent to the company Jan 23, 2013, published by CPSC Feb 13, 2013

    The product, in the report: 30” Kenmore elec. range The Model # is 9641940G and the serial # is VF02347353

    I purchased a Kenmore glass 30” range in june of 2010. and have had 2 metal bottons replaced in the oven now the 3rd on is on its way the lining under the porcelan has rust and probly will have to be replaced. Last night the glass front of the door to the oven blew out with a loud pop and glass shattered all over the kitchen floor. I have tried to reach Sears for reimburstment,but no one as yet has returned my call. It seems they want to replace the glass door only. This is a very dangerous stove. But they will not acknowledge that. The stove had NOT been in use for over 2 1/2 hours. Sincerely [REDACTED]

    Model
    9641940G
    Serial number
    VF02347353
    Bought from
    Sears
    Bought
    Jun 1, 2010, about then
    Where
    Culdesac, Idaho: Home/Apartment/Condominium
    Who was involved
    Age 80, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Jan 7, 2013, sent to the company Jan 30, 2013, published by CPSC Feb 13, 2013

    The product, in the report: Kenmore Elite Freestanding Range, Model # 790.97103010, Serial # VF04146460. Electric, Stainless Steel.

    Incident happened on a Kenmore Elite Free Standing Range, Model# 790.97103010, Serial # VF04146460. Less than 10 minutes after starting the oven and the front element, we hear a popping sound and see black smoke coming from the top back panel, the panel then catches fire. I rush downstairs to turn off the dedicated circuit breaker that controls the stove. Even after a fire this circuit breaker was not tripped, which is troubling. We pulled the stove out from under the cabinets, unplugged the unit and let the fire burn out. Our house is filled with a terrible smell that in nauseating from the fire and black smoke.

    Model
    Elite Series Model # 790.97103010
    Serial number
    VF04146460
    Bought from
    Sears
    Bought
    Nov 16, 2010, about then
    Where
    Louisville, Kentucky: Home/Apartment/Condominium
    Who was involved
    Age 55, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made Jan 6, 2013, sent to the company Jan 18, 2013, published by CPSC Feb 4, 2013

    The product, in the report: Sears Kenmore glass cook top stove/oven m# 79096123409

    The right back burner knob is in the off position, yet the burner is still on. Also, the temperature of this burner doesn’t match the back left burn when on the same setting.

    Model
    79096123409
    Serial number
    VF64651330
    Bought
    Feb 1, 2007, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Jan 4, 2013, sent to the company Jan 18, 2013, published by CPSC Feb 4, 2013

    The product, in the report: kenmore elite range model 790.99124405

    Sparks, glow, popping, crackling, and smoke came from behind the electronics panel. This lasted for7-10 seconds and the breaker tripped.

    Model
    790.99124405
    Bought from
    Sears, Pennsylvania
    Bought
    Dec 15, 2005, about then
    Where
    Moon Twp, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Jan 4, 2013, sent to the company Feb 22, 2013, published by CPSC Mar 11, 2013

    The product, in the report: Electric Range

    • Thursday, January 3, 2013,at approximately 4:15 P.M. (Central Standard Time), I was preparing to make a pot of soup. I decided that since it was a cold day that I would run the self-cleaning cycle on the oven. I set the cycle and an error message should up that said “dr”. So, I placed my hand on the handle to push the door closed and as I did the glass in the oven exploded! Note: the cleaning cycle never came on. Glass flew twelve to fifteen feet in all directions. It was in my dining room; eat in kitchen, living room, countertops and window seals. I called a neighbor to come and keep my little dog out of the area so his paws wouldn’t be cut by the glass. As I looked at what has just happened I was devastated. I realized my life had just been spared. Then I thought of my grandchildren. Had one of them pushed on the oven handle they would have been the correct height; that the glass would have cut them to shreds. • Thursday, January 3, 2013 at 5:10 P.M., I called Sears repair service (1- 800-488-1222) and spoke with [REDACTED] (employee #[REDACTED]). I was informed that they couldn’t do anything but set up a service call. I said “I’m not paying for a service call for someone to tell me that the glass in my oven door exploded”. I was then transferred to Sears Customer Relations. 5:19 P.M. [REDACTED] (1-800-479-6351) with Sears Customer Relations was able to pull up my records and informed me because the range was out of warranty there was nothing they could do. So, she transferred me to [REDACTED], at Kenmore. (1-888-KENMORE). [REDACTED] pulled up the records and said that Frigidaire was the actual manufacturer. • 5:51P.M. I was transferred to [REDACTED] (1-800-374-4432) with Frigidaire. [REDACTED] informed me that it wasn’t Frigidaire’s responsibility and she would transfer me back to Kenmore so they could set up a service call. I informed her I didn’t want to set up a service call that I wanted a new range because I was afraid of the one that had exploded. I had cut off the circuit breaker and would not be using the range anymore and wanted it out of my house. • Friday, January 4, 2013, 9A.M., Filed a report with [REDACTED] at the US Consumer Product Safety (1-800-638-2772), report #[REDACTED]. • Friday, January 4, 2013, 2:28 P.M., I contacted [REDACTED], Manager (731- 660-2290) Sear’s Store, Jackson, TN. Mr. [REDACTED] stated that if the range was under warranty he could replace it. But, since it wasn’t he wasn’t sure what his options were. • Monday January 7, 2013, 10:00 A.M., I went online to find Sears Corporate Headquarters. There I found a phone number for Sears Customer Relations (1-800-479-6351). Monday, January 7, 2013, 10:30 A.M. called Sears Customer Relations and spoke with [REDACTED]. She made a report of the incident. Upon completion she transferred me to Sedgwick Insurance (1-800-727-0121). • Monday, January 7, 2013, 11:00 A.M. I spoke with the New Claims Division of Sedgwick and made incident report #[REDACTED].

    Model
    790.46584501
    Serial number
    NF71016391
    Bought from
    Sears
    Bought
    Aug 15, 2007, about then
    Where
    Jackson, Tennessee: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made Jan 3, 2013, sent to the company Feb 22, 2013, published by CPSC Mar 11, 2013

    The product, in the report: Kenmore Sommth-top Electric Ranges

    Consumer was cooking for about 20 mins and the stove was turned off. The consumer noticed the heat coming from the kitchen and saw the right front burner was still lit. Consumer went to lower the temperature and notice the range was off. She attempted to power the stove off, by adjusting some of the control knobs, but it still remained hot. The consumer then unplugged the range but the burner was still too hot. So the consumer had to trip circuit breaker to the range to turn off the range.

    The next day the consumer plugged range back into the outlet and the burner immediately powered on. The consumer unplugged the range and it has been unplugged and untouched since.

    Consumer has contacted retailer and was told that they knew the range had problems but because the model not listed in a recall, she would be financially responsible.

    (date unknown) Consumer has spoken with manufacturer’s rep. [REDACTED] and was told the same the thing.

    There were no injuries or property damages to report.

    Model
    790.9912340B
    Serial number
    VF62924478
    Bought from
    Sears, New Jersey
    Bought
    Jul 28, 2006, about then
    Where
    Forestburg, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made Jan 3, 2013, sent to the company Feb 6, 2013, published by CPSC Feb 21, 2013

    The product, in the report: Kenmore Ultrabake Smoothtop Electric Range

    Re: Kenmore Ultrabake Smoothtop Electric Range Model No.: 92002102 Serial No.: RN0226865

    I am writing to request repair or replacement action on the above range. It was purchased new on 2/2/2003. This first unit delivered 2/6/2003 was refused because of visible damage. The second unit was accepted on 2/11/2003. The first service call was the following week, 2/22/2003. The first service person could not repair the range so a second person showed up on 3/6/2003 and replaced the control board for the oven control. The range worked fine for several years.

    After several years the top burners started heating in an uncontrolled way; sometimes seemingly turning themselves off and sometimes heating at the highest level even when set on low. The most recent problem occurred on 11/4/2012. While baking a chicken at 350 degrees F and with about 20 minutes more to cook the food began to burn and the juices in the pan popping and sizzling. We opened the oven door and found the broiler on full blast even though it was not programmed to be on. We removed the chicken and cancelled the cook cycle. The oven element went off and the broiler element stayed on.

    I have 35 years of experience in safety electronics so knew my next step would be to try and reset the control unit. I turned off the power at the circuit breaker, waited two minutes and then repowered the unit. The broiler came back on but would not shut off at the control panel. I tried resetting the unit one more time by shutting off the power at the circuit breaker for five minutes with the same results; the broiler would not shut off with the control panel. I turned the power off for the night for safety and again retried it the next morning with the same result; the broiler would not shut off with the control panel. In order to at least be able cook some food I have removed the broiler element and the control panel seems to be operating the baking element satisfactorily. However, this is not a solution.

    After checking the Internet I’ve found many postings of people with the identical problems I’ve detailed (a very recent posting is on Saferproducts.gov) but no recall has been made for this model or serial number. Thankfully we were inside when this unit malfunctioned or it could have burned down the house! If we were sleeping and the unit turned itself on (which some of the Internet postings have detailed) we could be dead! Is Kenmore waiting for people to die before they remedy this defective and dangerous unit?

    I will forward this letter to as many consumer protection groups as I can for their review and, hopefully, positive action. In the meantime I will keep my copy and records off-site, not at home in case the stove burns the house down!

    Model
    92002102
    Serial number
    RN0226865
    Bought
    Feb 2, 2003
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Jan 3, 2013, sent to the company Jan 11, 2013, published by CPSC Jan 28, 2013

    The product, in the report: Kenmore Elite Electric Cook top stove

    I preheated the stove and then started cooking potatoes. All of a sudden I heard a crackling popping sounds and looked over the sparks were flying from behind the stove along with black smoke. My husband was able to quickly shut the breaker off, thank goodness. We pulled the stove out and the big cord looked fine accept one little wire looked melted. He took the big metal back off and we found that all of the wires and the main terminal was complete melted, so wires were touching each other. The exact model number is 790.96214408. It looks like there are been several problems with this.

    Model
    790.96214408
    Serial number
    VF70952598
    Bought from
    Sears
    Bought
    Jun 2, 2008, about then
    Where
    Missoula, Montana: Home/Apartment/Condominium
    Who was involved
    Age 32, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Jan 2, 2013, sent to the company Jan 23, 2013, published by CPSC Feb 6, 2013

    The product, in the report: Kenmore Elite 30” Double Oven Freestanding Smooth Cooktop Electric Range

    I purchased a Kenmore Elite 30” Double Oven Freestanding Smooth Cooktop Range 11/16/08, Model # 665.98019801, Serial # 11311098PA. This model number was provided to me through a Sears “chat” about parts - the number on the part is 2298019.

    Wednesday evening, 12/26/12, I heard a random beeping. Upon investigating to find the source of the beeping, it was discovered that the broiler on the bottom oven was on Hi. After turning it off, I thought perhaps I bumped the button to turn it on while wiping down the stove, even though that didn’t seem likely since it had never happened before.

    The next morning (Thursday, 12/27/12), when I came downstairs, I immediately noticed a “hot” smell like something was burning. The air was very acrid and my eyes were burning. I once again discovered the broiler unit was on Hi, and blazing away! I pushed the button to turn it off and opened windows and doors trying to get things cooled down. Everything around the stove was so hot, I was worried something might catch fire.

    Baffled and scared, I went to the computer in the next room and started searching the internet for broilers coming on spontaneously and was horrified to find that there had been a recall for the smooth cooktop burners coming on by themselves, but not for the broilers doing it, EVEN THOUGH THERE WERE MANY, MANY REPORTS OF THIS HAPPENING!

    While I was at the computer, I heard the broiler click and turn back on again, so I went back in the kitchen and turned it off. This continued happening at shorter and shorter intervals until I had no choice but to turn off the breaker in order to keep the broiler from turning on.

    I did some more research and concluded this may have happened because a Broiler Relay switch was stuck and needed replaced. So I called Sears to ask about repair and to find out if they had any other reports of this happening with this particular model. Their lack of customer service was appalling; the information I finally received was that it was not part of a recall and I would have to pay for the repair. I was concerned that since this did not seem to be an isolated incident but Sears was not recognizing that there was a problem, the repair would have been to replace the failed part with the same thing, possibly with a much more catastrophic outcome.

    I telephoned the local Sears Hardware Store where I purchased the range, but could not even get through to someone in the Appliance Department.

    Next, I checked the website for Sears parts to find out how much the part cost and if it had been replaced by a new part. When I could not locate my model, I used their “chat” function to get some help. Their response was to try to sell me a broiler element using a model number that was “close”. After much insisting, I was finally given a model number that allowed me to search for schematics / diagrams for my actual range and found the part runs close to $300! It did not indicate that this part was anything different than what was already in the unit, so I chose to not go this route.

    This is not a cheap range. As a matter of fact, it was my dream range and I bought it the same place I have purchased almost every other appliance my whole life - Sears. While it is hard to accept that the Sears I knew and loved is gone, it is even harder to believe that they know about and refuse to be responsible for an issue with their product that could have cost me my home, my family, and my life.

    Others need to know about this problem and that it could happen. I am purchasing a new range - not from Sears - as I do not feel this range is safe or replacing the part will make it so.

    Model
    665.98019801 part number 2298019
    Serial number
    11311098PA
    Bought from
    Sears
    Bought
    Nov 16, 2008
    Where
    Lebanon, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made Jan 2, 2013, sent to the company Jan 16, 2013, published by CPSC Jan 31, 2013

    The product, in the report: Kenmore Electric Stove/range/oven Model number 790.96613402

    On Dec. 30,2012 my kenmore stove began making loud cracking and popping sounds after I had turned on the warm and hold element. The stove then caught fire. The back was burnt. The mother boards destroyed extensive electrical damage to the stove. Sears insists on repairing where I want a new one. They will repair with rebuilt boards as they do not have new parts. Presently the CPSC has a number of these stoves on recall ours is not inculded but should be expanded to include this model as well. Our model number is 790.96613402 purchased in 2004. I have read many stories with similiar results from this Sears model. I would like to see the recall expanded to protect others and myself. I am thankful that my husband and I sat in the kitchen to have coffee while we kept breakfast warm waiting for our two duaghters to get up. Had it been a weekday or my older daughter making herself breakfast perhaps this letter would have a tragic ending instead of a concerned ending that requires the CPSC to further expand this recall to ensure the safety of all consumers who who have bought these stoves, one tragic result is one too many.

    Model
    790.96613402
    Serial number
    VF50439339
    Bought from
    sears, Connecticut
    Where
    East Lyme, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made Jan 2, 2013, sent to the company Jan 17, 2013, published by CPSC Feb 1, 2013

    The product, in the report: Sears Kenmore Range Model 911.93401993 white in color

    Soup was being heated up on our Kenmore electrical stove in a [REDACTED] pot. Only the front left burner was in use. It was on high and the pot was on the stove for about 1 minute when there was a loud boom and large flames. We doused the fire quickly. We turned the knob to the off position but the red surface light still indicated it was on so we then turned off the power to that electrical outlet. The pot ended up with a hole on the bottom where it appears the burner cut through. The burner itself was destroyed, it looks like it just burst/popped. We purchased the burner from Home Depot about 2 years ago. The food was not burned or scorched just splattered on the wall. No other area of the pot was burned except for that section with the hole. Then we noticed on the right side of the stove near the rear burner, there was a black burn line. That is where the electrical wires run. We cannot lift up the stove top, it is burned shut on the rear right side. The burn line is not on the stove top itself but rather down the right side. It is about 1-2 inches in length.

    Model
    91193401993
    Serial number
    2V146493Q
    Bought from
    Sears, Hawaii
    Where
    Waimanalo, Hawaii: Home/Apartment/Condominium
    Who was involved
    Age 68, Female
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  58. Hurt, no treatment

    Made Jan 2, 2013, sent to the company Feb 25, 2013, published by CPSC Mar 12, 2013

    The product, in the report: electric range 30” 4 burner with oven

    (12/30/2012) The glass door on the oven exploded and blew gas everywhere. The stove was used previously but was shut off around 6p. The incident happened around 11p. The consumer went in the kitchen to check for a dish in the oven. As he pulled on the handle the glass exploded. The glass went everywhere. The entire kitchen floor was covered with black glass. About 11 or 12 shards of glass stuck in his legs below his knees and in his hands. The consumer managed to get all of the bleeding stopped after about 45 minutes to an hour. There was no damage in the kitchen. He did not require medical attention.

    (12/31/2012) The consumer contacted Kenmore. He was told that it would cost him $279 for a repair.

    Model
    7904678
    Serial number
    NF04625959
    Bought from
    Sears
    Bought
    Jan 5, 2011, about then
    Where
    Tequesta, Florida: Home/Apartment/Condominium
    Who was involved
    Age 77, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  59. No one hurt

    Made Jan 2, 2013, sent to the company Jan 18, 2013, published by CPSC Feb 4, 2013

    The product, in the report: Kenmore electric range, color black, model 665.95029101, serial number RM3614330

    Kenmore smooth top range: Oven set to 400 degrees, unit got so hot it gave error code E2 F3 but did not shut off, just kept getting hotter. Top oven burner on and red hot. Top of range extremely hot, strong burning smell (worse than when using self clean feature). Unit would not shut off with controls, had to shut off power to range at circuit panel. Same problem got more expensive units recalled while reports online show these also have the issue.

    Model
    665.95029101
    Serial number
    RM3614330
    Where
    Mt Airy, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Jan 2, 2013, sent to the company Jan 18, 2013, published by CPSC Feb 4, 2013

    The product, in the report: Kenmore white freestanding electric range with glass cooktop and electronic oven controls. Model 665-95802000

    Kenmore Electric Range Model Number:665-95802000 has a problem with the broiler element relays sticking on and not turning off until the power to the range is terminated with the circuit breaker. Pressing off/cancel button on controls does not fix problem. You can sometimes bump the panel where the relays are located and get them to release and switch off. This has happened on at least one other occasion for a total of two incidents with this range. There are many reports of similar problems with various Kenmore ranges like this. I couldn’t find a recall on this model but I wanted to add it to a list in case enough units had problems to investigate. A burner until that won’t turn off is a fire hazard that can lead to loss of or property.

    Model
    665-95802000
    Bought from
    Sears
    Where
    Durham, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Dec 31, 2012, sent to the company Jan 14, 2013, published by CPSC Jan 29, 2013

    The product, in the report: Sears Kenmore Electric Range Model #665.92014102

    We have A Kenmore Electric Range model # 665.92014102 there is a major safety problem with this product that causes a fire. For the second time in about 4 years this range has went into broil mode by itself and cannot be turned off, it gets so hot that what ever is in the oven will catch on fire and fill the house with smoke, if you don’t turn off the breaker in time the house could go up in flames, The first time this happen I told Sears about the incident and it was treated as it was no big deal, I had the repair man come out to look at it, he said it was the control board and it would need to be replaced, that it is a common problem with this range, I had the repairs made at a cost of more then $200 to me. Now it has happened again, and after looking on the web I see that this is a common problem for lots of people with these Ranges, this is very dangerous something needs to be done. When a product fails it should not turn on, it should just not work.

    Model
    665.92014102
    Serial number
    RN0122541
    Bought from
    Sears
    Bought
    Jun 1, 2003, about then
    Where
    Landisville, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Dec 31, 2012, sent to the company Jan 15, 2013, published by CPSC Jan 30, 2013

    The product, in the report: Stove - oven -(Range)

    My wife had used the oven earlier today to bake some cakes, after a while she walked into the kitchen and she noticed the oven was on. (She had turned it off earlier) She observed that there were none of the stove lights on indicating that the stove was on. She saw that the broiler, that she had not used baking a cake, was on. She tried to turn off the broiler controls even though they were indicating that they were off. She called me into the kitchen and I observed that the broiler was on with no electronic lights indicating that it was turned on. I tried using the controls, but they just lit up as normal and turned off as normal, but the broiler stayed on. Thank goodness we were home. Un attended I can see a very dangerous if not fatal flaw with this unit. The only way I could turn off the oven was by turning off the breaker switch at the electrical panel. I pulled the unit away from the wall to look behind it, but did not notice anything that may have been shorted out. I tried turning back on the oven after it had cooled down, but the broiler came on and would not shut off until I tripped the electrical breaker in the main electrical panel. I found the oven’s model number and started a search on your site for a possible recall. The oven’s information is as follows: Sears Kenmore range, Model # - 790.95214200 I found where you had another kenmore model number listed - 790.99012 - 790.99013 and it stated that depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers. I contacted the sears hotline but was told that no recall had been issued for my model. I explained to them everything that had happened (as I have reported to you in this letter) but they were not interested in with my concerns. I informed them that I was going to report this problem to CPSC but all the lady said was ok thank you, goodbye. I am a retired Fire fighter and something like this really disturbs me. We could have placed leftovers in the oven overnight and the result could have been a tragic fire possibly resulting in a fatality. As of this statement to you my kenmore Range is unplugged!!! Please look into this as there may be others out there with the same problem that may occur or has already occurred and no one knows what started the fire!! Thank you for your attention in this matter. Please feel free to contact me anytime about this either through email of call my cell phone at [REDACTED] Thank you, [REDACTED]

    Model
    790.95214200
    UPC
    559G - E12231
    Serial number
    VF24324599
    Bought from
    Sears
    Bought
    Dec 20, 2005, about then
    Where
    Robertsdale, Alabama: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Dec 29, 2012, sent to the company Jan 15, 2013, published by CPSC Jan 30, 2013

    The product, in the report: Kenmore 30” Electric self-cleaning built-in wall oven

    Preheated oven to 350 degrees to bake a pizza. Oven was empty and clean. Suddenly heating element popped, crackled, and had a bright white ball of flame around it. Turned off oven immediately, pulled circuit breakers, cut oxygen to oven, but fire continued. Heating element burned through. Used chemical fire extinguisher to put out fire, but fire still continued along the heating element. Fire subsided, then reignited, then subsided for good. Fire destroyed heating element. 8 inches or more of the heating element fell off.

    Model
    99141086991
    Serial number
    9v654819q
    Bought from
    sears
    Where
    Red Wing, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  64. No one hurt

    Made Dec 28, 2012, sent to the company Jan 15, 2013, published by CPSC Jan 30, 2013

    The product, in the report: Kenmore Smooth Top Electric Range Oven (Model: 66592002102 Serial: RP0327286)

    I have a Kenmore Smooth Top Electric Range Oven (Model: 66592002102 Serial: RP0327286) purchased in 2003; on Christmas Day 12/25/2012 after dinner was prepared I turned the oven off and enjoyed dinner with my family and friends. It started getting really hot in the house and we figured it was just from all of the cooking and family filling our home. We opened two windows in our kitchen and went back to having fun. It continued to get even hotter in the downstairs of our home. I then looked over our kitchen island at the stove to see that it was glowing orange. I looked at the digital display on the oven and it was turned off. I walked over and pushed the off button numerous times to no avail. I quickly went to my garage and shut the breaker off. The disaster was averted for now. The next day I turned the oven breaker back on to see what would happen. The oven screen turned on with a (PF) code which is normal anytime you have a Power Failure. I cleared that code by pushing the OFF/Cancel button on the control panel. The oven was never turned on however, the element began to glow bright orange. I left the breaker on for just a few minutes and in that short time the oven temperature was extremely hot.

    I contacted Sears about this issue and they said that even though it was a similar problem to another recall that because my Model/Serial number was not included then I would just have to pay for a repair.

    They further told me to contact Kenmore directly because they would have to deal with the safety issue. After speaking to [REDACTED] (Employee #[REDACTED]) I was told to contact Sears because they would have to deal with the safety issue.

    What they want to do to resolve the issue is to come put a new part in the oven. The same part that faulted out this time in a manner that causes a huge safety issue. I am not comfortable having a new part put in this oven if I have not been reassured that it has been redesigned so that this type of fault could not happen again. I have a family of six and do not feel safe going to sleep at night with an oven that could turn itself to high heat at any point.

    Model
    66592002102
    Serial number
    RP0327286
    Bought from
    Sears
    Bought
    Dec 1, 2003, about then
    Where
    Chesapeake, Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  65. No one hurt

    Made Dec 28, 2012, sent to the company Jan 15, 2013, published by CPSC Jan 30, 2013

    The product, in the report: Kenmore electric wall oven with microwave on top.

    My mother has a Kenmore oven, purchased from Sears in 2009; model number 790.47859400. Last night, as the oven was on warm, the glass in the door exploded and shattered all over the kitchen. After researching online, it seems to be a recurring problem with glass doors.

    Model
    790.47859400
    Serial number
    NF44110845
    Bought from
    Sears
    Bought
    Sep 1, 2009, about then
    Where
    Lake George, New York: Home/Apartment/Condominium
    Who was involved
    Age 41, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Dec 28, 2012, sent to the company Jan 15, 2013, published by CPSC Jan 30, 2013

    The product, in the report: Kenmore Electric Range. Stainless Steel, Flat Top Range.

    I was using the oven portion of a Kenmore electric range. I had been preparing to cook dinner for that evening for my daughter and husband. The oven was preheated and I had just put the chicken into the oven. After the appropriate amount of time for the chicken to cook I called my daughter into the kitchen and began to take the food out of the oven. As soon as I placed my hand upon the over door glass exploded outward from the glass covering of the oven door. The glass went several feet away from the door spraying near my daughter and the family dog. The glass continued to break out slowly over several minutes and on occasion fell out in large chunks. Thankfully no one was injured but this incident could have caused injury to myself, my daughter, or the family pet. There was no warning that came with the product that this type of accident could occur. I was following appropriate usage guidelines and the product should not behave this way when used as intended. I would hope that in the future no one would be subject to exploding glass oven doors whilst cooking dinner for their family.

    Model
    790
    Serial number
    9270
    Bought from
    Sears, West Virginia
    Bought
    Nov 26, 2010
    Where
    Beckley, West Virginia: Home/Apartment/Condominium
    Who was involved
    Age 49, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Dec 28, 2012, sent to the company Jan 15, 2013, published by CPSC Jan 30, 2013

    The product, in the report: Kenmore smooth top electric range model #790.96112408

    My Kenmore electric range Model # 790.96112408 has several times had the left front burner overheat and then fail to turn off with the control knob. The only way to turn it off was to unplug the stove. The surrounding counter top was very hot to the touch. I have read reports of others who have had this problem who also had the burner turn on by itself. I am very concerned about the fire hazard this presents. It seems the only way to safely use this range is to not use the left front burner and to turn off the breaker when the stove is not in use.

    Model
    790.96112408
    Serial number
    VF64517645
    Bought from
    Sears, Pennsylvania
    Bought
    Jan 31, 2007
    Where
    Dalmatia, Pennsylvania: Unspecified
    Who was involved
    Age 29, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Dec 25, 2012, sent to the company Jan 9, 2013, published by CPSC Jan 24, 2013

    The product, in the report: Kenmore Elite Slide-In Electric Range

    One and one half years ago, I purchased from Sears, a Kenmore Elite Slide In Electric Range when my daughter got married at home. Since the beginning, the oven racks have collapsed, unpredictably, with or without weight, with any movement.

    Today, on Christmas Day, 2012, the rack fell holding a roast. One month ago, on Thanksgiving Day, the rack fell holding a turkey. On Thanksgiving, the rack also fell holding something as light weight as a pie.

    I am now looking forward to the birth of my first grandchild and am concerned about the safety of the oven for family events.

    This defect in the product design should be corrected by the manufacturer immediately.

    The product should be recalled since there are many reported incidents online about this particular product, including third degree burns. Online accounts indicate that Sears is not forthcoming in addressing this serious and extremely dangerous issue with its product.

    Model
    790.41073100
    Serial number
    NF11919272
    Bought from
    Sears
    Bought
    Jun 15, 2011, about then
    Where
    Santa Ynez, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made Dec 19, 2012, sent to the company Jan 4, 2013, published by CPSC Jan 18, 2013

    The product, in the report: Kenmore in the wall electric oven Model 790.40199400 s/n NF53107419

    Run away heating element.

    While baking with the in the wall electric oven, the oven overheated after 30 minutes of use, When the door was opened after 30 minutes of baking everything appeared OK. Fifteen minutes later we smelled smoke and the dish had burned. The oven was overheated and could not be turned off. Couldn’t turn of the extremely hot oven off using the oven controls. The controls were inoperative. Circuit breaker was thrown to stop the oven. There should at least be a power cut off switch that would turn off the power to the unit. This was never a problem with mechanical controls.

    Model
    790.40199400
    UPC
    unknown
    Serial number
    NF53107419
    Bought from
    Sears
    Bought
    Dec 1, 2006, about then
    Where
    Zanesville, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 68, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made Dec 19, 2012, sent to the company Jan 8, 2013, published by CPSC Jan 23, 2013

    The product, in the report: Kenmore flat top electric range

    My wife was baking cookies in our seven year old Kenmore electric range and the oven temperature controller failed with the heat output locked at 100%. The controller indicated a failure but the heat remained on and the temperature increased uncontrolled. The oven gave a strong vinegar smell and the only way to stop the oven was to shut off the main power breaker. I put in a thermometer to see how hot the stove got but the temperature was higher than the sensor could read (higher than 600 degrees F)

    I reset the breaker and the oven stayed off but if I turned on the oven the temperature once again ran away until I shut the breaker off. If this failure occurred when no one was home I am sure

    I checked the cpsc website and did not see a recall for the model range I have.

    Model
    790.99614407
    Serial number
    VF55225401
    Bought from
    Sears Hardware, Pennsylvania
    Bought
    Jun 15, 2005, about then
    Where
    Ambler, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  71. Hurt, no treatment

    Made Dec 17, 2012, sent to the company Jan 7, 2013, published by CPSC Jan 22, 2013

    The product, in the report: Kenmore Elite Electric Slide In Range

    I have a two year old Kenmore Elite oven/range in which the oven racks fall, causing hot foods and liquids to fall and splash. It appears that the oven walls/liner have bowed, causing the racks to have insufficient support. Two members of our household have been burned by this oven to date as a result of the racks falling. I contacted Sears/Kenmore to report the problem on 12/11/2012. I was told that the product was out of it’s one year warranty and, therefore, not covered. After seeing numerous reports from other consumers on the same and similar models with the same dangerous problem, I continued to pursue the Customer Solutions department as this appears to be a manufacturers defect. A Sears tech was sent to my home to inspect the unit and determined that in fact the unit is defective, that the liner suffered from “thermal expansion”, and deemed the unit, in writing, “Unsafe to use”. Sears/Kenmore Customer Relations first told me that the unit would be replaced and referenced a five year warranty that included “thermal shock”, but later retracted and advised that the actual manufacturer (LG) only covers the glass cooktop for thermal shock. Kenmore/Sears has previously acknowledged reports of this identical problem on this very website, yet the company offers no safe resolution or repair, and I am financially unable to replace the unit with a safe one.

    Model
    790.41019801
    UPC
    unknown
    Serial number
    NF00736308
    Bought from
    Sears
    Bought
    Mar 23, 2012
    Where
    Phoenix, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 39, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  72. No one hurt

    Made Dec 17, 2012, sent to the company Jan 3, 2013, published by CPSC Jan 17, 2013

    The product, in the report: Kenmore smooth top range, purchased in 2004

    Was cooking dinner using two burners and pre-heating the oven when the back of the range started to pop and crackle and flash. Smoke and flames came out of the back of the range where the control board is mounted.

    Kenmore smooth top oven model #790.96614401

    Model
    790.96614401
    Serial number
    VF44678695
    Bought from
    Sears
    Bought
    Dec 4, 2004, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 42, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Dec 17, 2012, sent to the company Jan 3, 2013, published by CPSC Jan 17, 2013

    The product, in the report: Model number 790.96113409 Serial number vf64651032 kenmore smooth top electric range

    I was using a kenmore electric smooth top range Model number 790.96113409

    Serial number vf64651032

    The largest burner (left side front) would not turn off. It was hot enough to crack the top.

    We were lucky no one was burned

    Model
    790.96113409
    Serial number
    vf64651032
    Where
    Getzville, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made Dec 17, 2012, sent to the company Feb 13, 2013, published by CPSC Feb 28, 2013

    The product, in the report: Electric 4 burner range

    The caller stated that he is experiencing problems with his electric range. The front left burner automatically comes on by itself and at times the temperature cannot be controlled, it increased to the highest and stays at that temperature. He has difficulty turning it off until it eventually turns off. He has not used the circuit breaker to switch off power as yet.

    The caller stated that this incident started to occur about 4 months ago.

    The manufacturer was not contacted as yet.

    The caller feels that his range is a fire hazard and should be reported.

    Model
    96122
    Serial number
    unknown
    Bought from
    Sears, Florida
    Bought
    Jan 7, 2008, about then
    Where
    St petersburg, Florida: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made Dec 15, 2012, sent to the company Dec 28, 2012, published by CPSC Jan 14, 2013

    The product, in the report: Sears Kenmore Electric Range, white. See model number below.

    Kenmore Electric Range, purchased Feb. 2009 (model 790.9421240C), was undergoing a 3 hr self-clean. At some point in time during the self-clean (we were not in the house at the time), the inside oven door glass completely shattered.

    Model
    790.9421240C
    Serial number
    VF90742401
    Bought from
    Sears
    Bought
    Feb 22, 2009
    Where
    Champlin, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Dec 14, 2012, sent to the company Dec 31, 2012, published by CPSC Jan 15, 2013

    The product, in the report: Kenmore Range Electric Oven, silver/black.

    I am a Baking&Pastry student at Savannah Technical College, and also recently received my Culinary Art Degree. I was preparing dinner for my family when I tried to turn on the oven light, it would not work so I thought something was wrong so i backed away and looked in and out of know where the oven glass shattered into a million pieces. This is very unfortunate with christmas being right around the corner, and my mothers family coming to visit which we hopefully get a see once every two years. We were told the earliest someone could come out would be December 24th which is Christmas Eve. My mother spoke with numerous people first she spoke to a represetative from sears that had never heard of this incident before, and that the manger would give her a call tomorrow. At this point she was frantic and distraught at the thought of me getting injured. While she was on the phone I researched mulitple cases of this happening that even made the news. Next she spoke to a kenmore warrenty department representative that had never heard of this even and apologized for it happening. Next she spoke to a representative to set up an apointment unfortunately we were told they could not get to us until December 24th, but they would try there best to get this resolved sooner. Even though our warrenty is not out until March my mother fears there could another accident in the future, and someone in my family could easily get hurt. We believe the public should be well aware of this happening and be warned. We appreciate your assitance in this matter.

    Model
    790.92803010
    Serial number
    VF02464428
    Bought from
    Sears
    Bought
    Nov 25, 2010
    Where
    HInesville, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 22, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made Dec 13, 2012, sent to the company Jan 7, 2013, published by CPSC Jan 22, 2013

    The product, in the report: Kenmore Electric Range

    I turned on my Kenmore Electric range, the oven would not heat up then I saw a blue arc coming from the back of the controller. I immediately turned off the stove, pulled it from the wall and ran out and tripped the breaker. After watching it with fire extinguisher nearby for a few minutes I pulled off the back panel to find the controller had started to catch on fire due to an electrical fire.

    Model
    790.97453804
    Serial number
    VF93259057
    Bought from
    Sears, Colorado
    Bought
    May 10, 2009, about then
    Where
    Brighton, Colorado: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made Dec 12, 2012, sent to the company Dec 20, 2012, published by CPSC Jan 8, 2013

    The product, in the report: Kenmore range 790.96011407 Serial Number VF74646217 316402707BLK listed on back

    We have the exact same situation listed in report #20110802-3C829-2147476614. We have been struggling with this stove for years. The burner comes on and off whenever it chooses to. The temperature goes much higher than it is supposed to. If you walk away from the stove for a moment your food will be burned. We have burned many meals on this stove.

    You can turn the stove off and the burner will stay on and get hotter and hotter for hours until you go behind it and unplug it. Sometimes you will cook on one burner and the other one starts going. It gets so hot that you cannot hold your hand within a foot of it.

    There was apparently a recall for another Kenmore stove that did the exact same thing, but when I called Kenmore they told me they ‘were delighted to inform me that my stove was NOT part of the recall.’ I said, how can that be, when it’s doing exactly the same thing as the recalled stove. No offer of help was given.

    My wife called again today, and was told they would charge us $75 just to come look at it.

    If there were children in our house, someone would’ve been badly injured by now. This stove is dangerous.

    The other recall is listed here: http://www.cpsc.gov/cpscpub/prerel/prhtml09/09333.html It is clearly the exact same problem. I am unsure why Kenmore refuses to help us.

    Model
    Kenmore 790.96011407/ 316402707BLK
    Serial number
    VF74646217
    Bought from
    Sears
    Bought
    Dec 1, 2007, about then
    Where
    ROCKFORD, Michigan: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  79. No one hurt

    Made Dec 11, 2012, sent to the company Jan 7, 2013, published by CPSC Jan 22, 2013

    The product, in the report: Kenmore Glass top stove

    Left front burner on Kenmore glass top stove would not turn off.

    Model
    790.96113409
    Serial number
    VF64338256
    Bought from
    Sears, Maryland
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  80. No one hurt

    Made Dec 11, 2012, sent to the company Dec 19, 2012, published by CPSC Jan 7, 2013

    The product, in the report: Kenmore Glass-top Stove model number 790.96009600

    I have a Kenmore glass-top stove that was in our Condo when we bought it. It has a problem where the right-front burner won’t shut off, and on occasion, comes on by itself

    I called the Sears Customer care network phone number listed and the stove is not recalled and they won’t do anything about it.

    They gave me a number for Kenmore [REDACTED] but the number was disconnected.

    I found another number for Kenmore, [REDACTED]. They could schedule a repair, but not for free, so I had them transfer me to the warranty person who checked the model and serial number. The range is not subject to a recall. I asked him who the manufacturer was, and he said [REDACTED].

    He did give me the manufacturer’s number though, [REDACTED].

    However, [REDACTED] said it’s not their model, 790.96009600, and gave me another Sears Recall number, [REDACTED].

    Who put me on hold, but came back and said that model number is not on recall. He checked and said they could not repair it for free unless the manufacturer had a recall on it. He said the manufacturer was Frigidaire. The number he gave for them was [REDACTED].

    I called that number and the recording referred me to [REDACTED] to speak to a representative.

    I was put on hold for a while, and when I finally spoke to someone, they said that once the Kenmore name is on the appliance, they are no longer obligated and gave me the first Kenmore number I referenced above.

    Is there something that can be done about this travesty? I live in a condo unit, Seybold Flats, that had to have extensive fire mitigation, sprinklers, etc, installed because of the Seybold bakery building next door, which is around 100 years old, and is a fire risk. And all of the units had this same or similar stove installed.

    [REDACTED]

    Model
    790.96009600
    Serial number
    VF 64666895
    Bought from
    Came with Condo
    Where
    Tampa, Florida: Home/Apartment/Condominium
    Who was involved
    Age 62, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  81. No one hurt

    Made Dec 11, 2012, sent to the company Dec 19, 2012, published by CPSC Jan 7, 2013

    The product, in the report: Kenmore Elite Smoothtop Range with Convection Oven. Electric.

    Kenmore Elite Smoothtop Range. Two days ago on 12.09.2012 after cooking lunch and turning the burners off, the front left burner turned on by itself and would not turn off. We pressed the off button multiple times but it would not work. We then tried to change the temp setting to low but it did not work either. We eventually had to unplug the entire range to get it to turn off.

    I have called Sears and scheduled a repair for 12.14.2012 between 1pm and 5pm EST. I also looked up to see if the product had been recalled and it has not at this time. I also tried calling directly to Sears and Kenmore recall numbers and they say it is not recalled. I have to pay for the repairs myself. This product is defective and should be recalled. I should not have to pay for a repair to a defective product.

    Model
    79096643700
    Serial number
    vf74375939
    Bought from
    Sears, Kentucky
    Bought
    May 1, 2007, about then
    Where
    Shelbyville, Kentucky: Home/Apartment/Condominium
    Who was involved
    Age 47, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  82. No one hurt

    Made Dec 10, 2012, sent to the company Dec 28, 2012, published by CPSC Jan 14, 2013

    The product, in the report: KENMORE ELECTRIC CERAMIC GLASS COOKTOP RANGE MODEL # 790.9600 COLOR WHITE BLACK TOP

    my right front burner on my Kenmore electric range model 790.9600 will not shut off. It will stick on high even when the indicator says the burner is off. It will get so hot shut off then turns back on again. It kept doing that till I switched nobs and got it to turn off and have not used that burner since. Got online and realized I’m not the only one having issues with this stove. We moved into our house in sept and I kept burning things thought it was me cause I’m use to cooking with gas. But now I think its the stove and that burning is sticking on high.

    Model
    790.9600
    Bought from
    CAME WITH THE HOUSE
    Where
    ft wayne, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KENMORE, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  83. No one hurt

    Made Dec 9, 2012, sent to the company Dec 27, 2012, published by CPSC Jan 11, 2013

    The product, in the report: Sears Kenmore Range Model 79097423901

    My Sears electric range 79097423901 exterior glass door shattered without warning. The oven was at a low temp and the door was not being opened or closed. There are numerous reports of this door shattering with no apparent cause online. Upon calling the Sears Customer Service line, I was informed over the phone that it was not a warranty issue and any Sears authorized service would be at my expense. This range was purchased new in 2010. Sears has a standard response they give you to call their customer care line, but that has already occured with no resolution.

    Model
    79097423901
    Bought from
    Sears, Ohio
    Bought
    Jul 15, 2010
    Where
    Cincinnati, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 56, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  84. No one hurt

    Made Dec 9, 2012, sent to the company Jan 2, 2013, published by CPSC Jan 16, 2013

    The product, in the report: This is a Kenmore glass top model 790.92303012.

    We bought a house exactly a year ago. The oven had a strange smell when turned on like plastic burning but nothing that we could see. Thanksgiving last month the oven had a runaway temperature issue that popped up. We followed the instructions from the manual to unplug and replug in the oven. It appeared to be ok and started functioning again. Then a couple days ago it stopped working. We opened up the backpanel to see what part might be having a problem and discovered that the plastic had melted. [REDACTED] This explains why it smelled of burning plastic. This oven is only 1 year old and it’s a good thing that it stopped working as this could have burned down the house. I look online and I see a number of people who have had similar unresolved issues. This is dangerous and shouldn’t be allowed to continue.

    Model
    790.92303012
    Serial number
    VF13164550
    Where
    Santa Clara, California: Home/Apartment/Condominium
    Who was involved
    Age 35, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  85. No one hurt

    Made Dec 9, 2012, sent to the company Dec 28, 2012, published by CPSC Jan 14, 2013

    The product, in the report: Electric range, conventional/convection

    Front glass panel on electric range exploded.

    Model
    79097473805
    Bought from
    Sears
    Where
    Deep Gap, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  86. Hurt, care not known

    Made Dec 7, 2012, sent to the company Jan 17, 2013, published by CPSC Feb 1, 2013

    The product, in the report: Black Kenmore electric range 4 burners

    (12/1/2012) The consumer stated that she told her son to turn on the stove to heat up some chicken. He pushed the indicator up which automatically goes to 350 degrees. The stove immediately made an explosion noise and sparks came from the electronic clock where you increase the temperature. After the explosion the clock fell into the top part of the stove. The consumer stated that she tried to turn the stove on and nothing works.

    (12/1/2012) The consumer stated that she called Sears to get the stove replaced. A repair person was scheduled to come out on 12/4 but did not show up. The consumer stated that she call Sears again 12/4/2012. She was given the CPSC number to call.

    Injury - just received a quick sohck.

    Model
    790.90839604
    Serial number
    VF03549399
    Bought from
    Sears, North Carolina
    Bought
    Oct 1, 2010, about then
    Where
    Charlotte, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 12, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, Level of care not known
  87. No one hurt

    Made Dec 3, 2012, sent to the company Jan 17, 2013, published by CPSC Feb 1, 2013

    The product, in the report: Electric range

    The consumer stated that he had his electric range oven on at a temperature of 350 degrees for approximately 1 hour. The consumer stated that he noticed smoke and sparks were being emitted from the back of the range. The consumer stated that ashes were going through the vent of oven, because the temperature became so hot that it burnt the food inside.

    The consumer stated that he immediately turned off the circuit breaker off. He stated that he opened the windows and doors to air out the smoke. The consumer stated that it took approximately 40-45 minutes for the smoke to dissipate.

    The consumer stated that no one was injured.

    The consumer stated that he contacted the manufacturer and they informed the consumer that they would send a technician to service the range on 12/5/2012. The consumer stated that they informed him that he would have to pay for the repairs.

    The consumer stated that this product should be investigated do to the safety hazard that it poses to the consumer.

    Model
    790.94462700
    UPC
    Unknown
    Serial number
    VF80328706
    Bought from
    Sears, Maryland
    Bought
    Feb 17, 2008
    Where
    Berlin, Maryland: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  88. No one hurt

    Made Dec 3, 2012, sent to the company Dec 20, 2012, published by CPSC Jan 8, 2013

    The product, in the report: Product: Kenmore Electric Self-Cleaning Oven Model: 790.95301100 Serial: VF13410726 Color: Black & White smooth top

    Product: Kenmore Electric Oven/Range Model: 790.95301100 Serial: VF13410726 Problem: Oven would not shut off

    I turned the oven on to preheat and cook a meal as usual and after the meal was finished I turned the oven off to go eat. About 30 minutes later I noticed a strong burning smell then my oven started to beep. I Went in to the kitchen and noticed my oven was smoking and beeping and displaying a error code on the display of “F1” I opened the oven and noticed the bottom coils were bright red/orange, apparently the oven did not turn off. So I attempt to turn the oven on, then back off and nothing seemed to work. My last option was to run downstairs to switch off the breaker and completely shut down the power to my appliances.

    A few hours later after the oven finally cooled down I flipped the breaker switch back on hoping to reset the unit. However as soon as I switched the breaker on, the oven immediately started to heat up again. So, I now have the breaker off and defective Kenmore oven that I can’t use. Thankfully I was home when this occurred or it could have very easily burned my entire house down.

    I did some research on several website and noticed that there were recalls on many Kenmore ovens a few years back with the exact same problem however my serial number was not one of them.

    So I contact Sears online and the representative told me that there were “no recalls on Kenmore ovens” Then he proceeded to try and sell me a “Premium Service option” for $239.99 which would cover any repair up to $500 plus a 1-year Service Smart Agreement. Which of course I declined then he proceed to give me another option to pay $75 for a technician to come out and provide me with an estimate for parts and labor that I would be responsible for paying out of pocket.

    This is clearly an issue with these appliances, that the manufacture is aware of and is ignoring the responsibility to keep their consumers safe.

    Model
    790.95301100
    Serial number
    VF13410726
    Bought
    Jul 1, 2004, about then
    Where
    Cincinnati, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made Nov 30, 2012, sent to the company Feb 6, 2013, published by CPSC Feb 21, 2013

    The product, in the report: Electric Range

    The consumer says that the top broiler went on as high as it would go and the door locked. The digital went blank and he could not shut it off manually. The consumer had to shut off the circuit breaker. he tried to turn it on this morning but as soon as he did, the broiler did the same thing and the door also locked again.

    He emailed the retailer but has not had heard back yet. He was told he would be contacted in 24 hours.

    The consumer says that he never had an issue with the unit previously

    He contacted the manufacturer who gave him the run around. They told him it was not on warranty and not on a recall.

    He feels it is a faulty product and he saw numerous reports of the same thing happening. He read one article where a customers house burned down.

    Model
    95014102
    Serial number
    RM1823742
    Bought from
    Sears
    Where
    Trenton, Michigan: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Nov 29, 2012, sent to the company Dec 18, 2012, published by CPSC Jan 4, 2013

    The product, in the report: Kenmore Bisque, smooth top range

    This is a everyday use of a range. The left front burner started to come on by itself and would not shut off. Then if you did turn it on it would stay on high and would not turn off. Finally I just disconnected the burner in the back due to having a young child pets and for safety issues overall. I have contacted Kenmore multiple times and have always been told there have not been many safety issues or complaints yet for them to do a recall. How is this possible when you search the model number this is the same thing you see complaints and safety issues for? This scares me to death how much longer till others do this and goes unnoticed and someone gets hurt or my house burns down.

    Model
    790.96114408
    Serial number
    vf71255719
    Bought from
    Came with house
    Bought
    May 2, 2007, about then
    Where
    Canal Winchester, Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made Nov 29, 2012, sent to the company Dec 7, 2012, published by CPSC Dec 21, 2012

    The product, in the report: Range

    Over was set a 350 deg on 8 minutes time to bake cookies.After approximately 5 minutes we smelled smoke coming from the oven a found the product blackened and smoking profusely. Shut the oven off,but the broiler coil continued to glow,even though it was not set for broil,bake only. Reporting this because of the potential for a fire if not more closely monitored.Never had a problem with the oven before now.

    Model
    655.92012100RL
    Serial number
    RL1610830
    Bought from
    Sears, Florida
    Bought
    Jun 15, 2000, about then
    Where
    Fort Myers, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  92. No one hurt

    Made Nov 28, 2012, sent to the company Dec 18, 2012, published by CPSC Jan 4, 2013

    The product, in the report: this is a kenmore smooth top range purchased in 2007 for new construction house that i purchased. it is smooth top with knobs and digital read out.

    my kenmore smoothtop range turn on by itself. it spontaneously turns on, sometimes wont’ turn off and sometimes the nobs won’t turn the eyes down to low.

    Model
    kenmore elite smooth top range. model 790.96009601
    UPC
    unknown
    Serial number
    vf71158466
    Bought from
    sears
    Bought
    Nov 1, 2007, about then
    Where
    Murfreesboro, Tennessee: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  93. No one hurt

    Made Nov 28, 2012, sent to the company Feb 6, 2013, published by CPSC Feb 21, 2013

    The product, in the report: Electric range

    The consumer stated that when he turned on his electric range the 2 front burners would not let him turn down the temperature. He stated that he turns it on high and it stays on high even when he tried to lower it. He stated that the burners would not go to a low or medium temperature. The consumer stated that he believes his range was posing the same hazard stated on Release # 09-333.

    The consumer stated that no one was injured.

    The consumer believes that this product should be investigated do to the safety hazard that it poses to the consumer.

    The consumer stated that he contacted the manufacturer and they informed him that his model was not included on a recall. They also informed him that they could not provide any assistance because it was out of warranty. He stated that they offered to repair it if he purchased an extended warranty.

    Model
    790.96009604
    UPC
    Unknown
    Serial number
    VF93859188
    Bought from
    Sears, Illinois
    Bought
    Sep 15, 2009, about then
    Where
    Springfield, Illinois: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  94. No one hurt

    Made Nov 27, 2012, sent to the company Dec 18, 2012, published by CPSC Jan 4, 2013

    The product, in the report: Kenmore Elite Electric Range Model # 790.99123404

    I was baking a casserole at 350 degrees when the control panel made a sizzling noise and we saw a foot long white/yellow electrical arc over the top of the control panel. Previously to this there seemed to be mismatch between the set cook temp and how the food cooked (too high).

    Model
    790.99123404
    Serial number
    VF51257473
    Where
    Gaylord, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Nov 27, 2012, sent to the company Dec 18, 2012, published by CPSC Jan 4, 2013

    The product, in the report: Kenmore Smoothtop Electric Range Model No. 790.96113409 Serial No. VF64434361

    Kenmore Smoothtop Range not part of original recall. Front burner on the left failed to turn off after being switched off. (Does eventually turn off, after few mins). However, no matter what temperature selected, it automatically goes to the highest setting and seems as if there is no temperature gauge. It just gets as hot as it can get, the longer it stays on. It has been overheating for a while, but the not shutting off immediately became a concern. After reading about recall and seeing that other model numbers would sometimes turn on spontaneously without being switched on, caused even more concerned. Called Sears and was told that since that model number fell outside of the scope, all they could do was send out a service tech for $129 and then pay the cost. Wasnt worth losing my house in a fire, so I had it repaired by them to the tune of $201.00

    Model No. 790.96113409 Serial No. VF64434361

    Model
    790.96113409
    Serial number
    VF64434361
    Bought from
    Sears, Alabama
    Bought
    Oct 1, 2007, about then
    Where
    Tuscaloosa, Alabama: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Nov 26, 2012, sent to the company Dec 18, 2012, published by CPSC Jan 4, 2013

    The product, in the report: electric range

    Our kenmore Elite electric range had a massive short circuit. It made some rather large noises and some smelly smoke. When the panel in back was removed there were several locations where burn marks were made.

    model number 790.99122401 (this model is not one specifically mentioned as a recalled item, but after looking around the internet, this is apparently a common problem due to the proximity of the stoves thin wiring to heat exposure.

    Model
    790.99122401
    UPC
    ?
    Serial number
    vf45045691
    Bought from
    sears, Connecticut
    Bought
    Mar 14, 2005
    Where
    canton, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  97. No one hurt

    Made Nov 26, 2012, sent to the company Jan 25, 2013, published by CPSC Feb 8, 2013

    The product, in the report: Electric Range

    The consumer stated that her electric range front burners was spontaneously turning on by itself. She had to switch it off using the circuit breaker, she tried to power it on again using the circuit breaker but the range remains inoperable.

    The consumer stated that there was a service call sometime during this year where the fuse was replaced for one of the burners. However, this did not resolve the problem. She has had prior service call two years ago as well for the same incident.

    11/2012 The manufacturer was contacted and she was informed that the range was not recalled, a service rep could be sent out at a cost to her.

    The caller feels that this range is a fire hazard and should be reported.

    Model
    790.96011406
    Serial number
    VF64273575
    Bought from
    installed in home, North Carolina
    Where
    Jacksonville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  98. No one hurt

    Made Nov 25, 2012, sent to the company Dec 13, 2012, published by CPSC Dec 31, 2012

    The product, in the report: White range, with flat top, knobs, digital display, Kenmore

    I’m using a Kenmore flat oven electric oven/range Model # 95002102 and Serial numer RM4439078. I could not find a recall for this my oven but the general issues are exactly described in your previous recall for a similar product: http://www.cpsc.gov/cpscpub/prerel/prhtml09/09333.html

    Summary of issues: 1) turn on spontaneously without being switched on 2) fail to turn off after being switched off

    Please look into this immediately.

    [REDACTED]

    Model
    95002102
    UPC
    I don’t know
    Serial number
    RM4439078
    Bought from
    Sears, North Carolina
    Where
    Asheville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  99. No one hurt

    Made Nov 24, 2012, sent to the company Dec 12, 2012, published by CPSC Dec 28, 2012

    The product, in the report: Kenmore electric range Model number 790.9742 P/n 316902001 (0904) Sold by Sears

    Kenmore electric range model number 790.9742 p/n 316902001(0904)

    Exploding glass is definately a safety concern. The outside portion of the glass door spontaneously exploded while not even being used. No one was even in the kitchen when this occurred. There are many, many complaints about this issue online and yet no recalls that I am aware of. Thank goodness my 3 year old was in another room. Something needs to be done about this sub-par manufacturer and the less-than-helpful store (Sears) that continues to carry these faulty products.

    I am repulsed by this whole experience and it’s extremely dis-heartening that in an awful economy we spend hard-earned money on a product that shouldn’t even be allowed to be sold.

    Model
    790.97423901
    Serial number
    VF00272109
    Bought from
    sears, Virginia
    Bought
    Sep 29, 2010
    Where
    stuarts draft, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 3, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore electric range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  100. No one hurt

    Made Nov 24, 2012, sent to the company Dec 14, 2012, published by CPSC Jan 9, 2013

    The product, in the report: Black Kenmore electric oven with stovetop and glass front door.

    Our electric range was not in use. The glass door shattered outward into the kitchen. We were not home, and no one was injured.

    Bought from
    Sears
    Bought
    Jul 18, 2007, about then
    Where
    Wilmington, Delaware: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Electric stoves and ovens

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

Sign in

A free account keeps your watch list, shortlists, comparisons and saved searches on every device, and can email you when something you watch changes. Browsing never needs one.