Kenmore electric stoves and ovens

The reports, as CPSC published them

501. No one hurt

     Made Jun 19, 2015 · , sent to the company Jun 29, 2015 · , published by CPSC Jul 14, 2015

     The product, in the report: Kenmore electric cooktop range. Model 665.95804000 serial RK3613409

     KENMORE ELECTRIC RANGE 665.95804000 serial RK 3613409 baking a roast at 350, niticed extra hot and broiler was on. Could not turn broiler off, had to turn off circuit breaker. Tried to restart and same thing happened. THIS ID DANGEROUS AND A HUGE FIRE RISK, THIS SHOULF BE RECALLED.

     Model

     665.95804000

     Serial number

     RK3613409

     Bought from

     sears

     Bought

     Oct 3, 2000

     Where

     Jeannette, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Age 66, Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

502. Hurt, care not known

     Made Jun 18, 2015 · , sent to the company Aug 20, 2015 · , published by CPSC Sep 4, 2015

     The product, in the report: Electric Range/Oven

     Consumer stated that while her range was in use at 450 degrees, approximately 45 mins later when she opened the door, the handle fell off and the metal fell on both of feet and the glass fell onto the floor. She received minor burns to her hands and minor lacerations to her feet. She did not receive any medical attention. The oven was powered off.

     Consumer stated that the range had been in use for approximately 2 years.

     The manufacturer was not contacted as yet.

     Consumer feels that this range/oven is extremely unsafe and should be recalled.

     Model

     790.96213409

     Serial number

     vf60240679

     Bought from

     local consignment shop, Ohio

     Bought

     Jun 2, 2012, about then

     Where

     Toledo, Ohio: Home/Apartment/Condominium

     Who was involved

     Age 33, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, Level of care not known

503. Not said

     Made Jun 17, 2015 · , sent to the company Jun 25, 2015 · , published by CPSC Jul 10, 2015

     The product, in the report: Kenmore free standing electric range

     I was baking cookies at 350 degrees for 15 minutes and my outside oven door just exploded and shattered all over my kitchen floor. The powere didn’t go out and the 2 inside doors pieces of glass are still intack.

     Model

     780-95595102

     Serial number

     vf22328743

     Bought from

     sears

     Bought

     Jul 9, 2002

     Where

     coal city, Illinois: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

504. Hurt, care not known

     Made Jun 15, 2015 · , sent to the company Jul 9, 2015 · , published by CPSC Jul 23, 2015

     The product, in the report: Electric Range with four burners and a middle warmer

     Kenmore electric range purchased the Summer of 2013. The caller had no problems with the range until June 14th, 2015 when the outside glass of the tempered glass door exploded and shot glass as far as 20 feet across the kitchen floor.

     She notes that she had just used the self cleaning mode and it had completed the day before this incident.

     The caller is reporting this incident as a laceration hazard if this glass was to hit a person especially in the eyes.

     There are no injuries being reported other than a scrape on the caller’s finger obtained while cleaning the glass up.

     She contacted the manufacturer the morning of June 15th, 2015 and scheduled a repair tech for June 16th, 2015.

     She has asked that manufacturers re-examine standards of the tempered glass that is being manufactured before someone is injured severely.

     Model

     790.92402016

     Serial number

     VF31772347

     Bought from

     Sears, Washington

     Bought

     Jun 15, 2013, about then

     Where

     Shelton, Washington: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, Level of care not known

505. No one hurt

     Made Jun 11, 2015 · , sent to the company Jun 19, 2015 · , published by CPSC Jul 6, 2015

     The product, in the report: Kenmore oven model 790.92803010

     While doing nothing but standing in my kitchen the front glass on my 4 year old Kenmore oven exploded into a million pieces. Model number 790.92803010. Lucky no one was injured or this would be a different report. Sears says there is nothing they can do besides sell me new glass and have my pay to have it installed.

     Model

     790.92803010

     Serial number

     VF03461026

     Bought from

     Sears

     Bought

     Jun 1, 2011, about then

     Where

     Paxton, Illinois: Home/Apartment/Condominium

     Who was involved

     Age 42, Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

506. No one hurt

     Made Jun 10, 2015 · , sent to the company Aug 28, 2015 · , published by CPSC Sep 14, 2015

     The product, in the report: Glasstop Range

     06/09/2015 - The consumer was using the front and left burner on HIGH for approximately twenty minutes. When the consumer finished, she turned off her unit and left the kitchen. Approximately thirty minutes later, the consumer went in the kitchen again and noticed the unit had not turn off despite the knob to the burner being off. The burner was still bright red, indicating it was still on HIGH. The consumer had to turn the breaker off the range in order for the burner to cease the emission of heat.

     06/10/2015 - The consumer contacted the manufacturer to find out if her unit is included in a recall. After explaining the situation, she was informed by a representative that they would not be able to inform her if the unit was recalled as she does not have an account with them and she is not the original owner. They explained that the system would not be able to look up recalls without first entering account information. If they created a new account for her, they would still not be able to search for recalls as they would not be able to connect the two and the unit would be shown out of warranty and no recalls would show up. The consumer was in disbelief and asked to speak to a manager, but was informed they were all in meetings.

     The consumer used the rear and left burner and it worked fine however, she later noticed the front and left burner had been on despite her not having turned it on. This time, the burner seemed to be on either LOW or MEDIUM as it was not has red as initially. Again, she had to switch the breaker off.

     The consumer indicates this is the first time she has had any issues with the range, as well as the first time this incident occurs. The consumer has no injuries to report. The consumer believes this product poses a safety hazard.

     Model

     790.96122409

     UPC

     Unknown

     Serial number

     VF72016907

     Bought from

     Unknown

     Where

     Scottsdale, Arizona: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

507. No one hurt

     Made Jun 5, 2015 · , sent to the company Jun 15, 2015 · , published by CPSC Jun 29, 2015

     The product, in the report: Kenmore Electric Range Model 790.94464700 Glass top /Convection oven

     Kenmore 790 Electric Range

     Purchased for $1043 in November 2007. Shortly after original warranty expired one of the cooktop burners went out. A few months later, while baking in the oven the oven started to heat up exceeding the baking temperature and the panel began to spark and wires to burned. We quickly unplugged the range. We called a local licensed repairman who replaced the control panel. A few months passed and another stovetop burner went out. Then, in May of 2015, while using the oven it began to heat up past the 425 degrees it was programmed for. We tried to decrease the heat and the panel would not respond. We quickly pulled out the range and unplugged. We believe this is a hazard after looking online to see if it had been recalled and finding a number of situations like ours. I called Sears to report and they will do nothing about it so I told them I was obligated to report this to Consumer Protection as it is too dangerous to be in a consumer’s home. I have been forced to purchase an new range for the protection of my home and family.

     Model

     Kenmore 790.94464700

     Serial number

     VF74077635

     Bought from

     Sears, Florida

     Bought

     Nov 24, 2007

     Where

     Navarre, Florida: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Electric Range Model 790, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

508. First aid

     Made Jun 4, 2015 · , sent to the company Jun 25, 2015 · , published by CPSC Jul 10, 2015

     The product, in the report: Electric Range

     The consumer stated that her daughter in law turned on the preheat (350/375 F) mode in the oven. The consumer stated that she walked into the kitchen about 2 minutes later and heard crackling sound. She saw flames coming from the back of her range.

     The consumer stated that the flames were about 3-4 inches high. The consumer’s husband cut the circuit to the range. Her son used a fire extinguisher while waiting on the fire department.

     The consumer stated that the wall is charred from the flames. The microwave above the range has also turned black.

     The fire department came out within 15-20 minutes and moved the range outside for safety precautions. They informed her to not use the microwave until it was inspected.

     The consumer contacted the retailer on 05/28/15.

     The consumer had a technician from Sears come on 6/4/15. The technician informed the consumer that the range can be repaired for $310. The consumer was not interested in a repair. They offered her a 20% discount towards a new range. The consumer stated that she would like a replacement range but the technician informed her that since she does not have an extended warranty on the unit, Sears would not provide her with a replacement. The technician informed her that she can clean the microwave and continue using it.

     The consumer stated that she slightly burned her right arm while trying to help her husband move the range away from the wall. The consumer stated that Sears was not interested in her injuries.

     Model

     790.92202014

     Serial number

     VF11264364

     Bought from

     Sears, Maryland

     Bought

     Apr 19, 2011

     Where

     Mechanicsville, Maryland: Home/Apartment/Condominium

     Who was involved

     Age 57, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

509. No one hurt

     Made Jun 4, 2015 · , sent to the company Jun 12, 2015 · , published by CPSC Jun 26, 2015

     The product, in the report: Kenmore oven and stovetop

     Kenmore Oven would heated to hot and heating element would not turn off. The oven would only stop heating once the electrical breaker was switched off.

     Model

     66595804000

     Bought from

     Sears

     Bought

     Jun 1, 2005, about then

     Where

     Centreville, Virginia: Home/Apartment/Condominium

     Who was involved

     Age 37, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

510. No one hurt

     Made Jun 3, 2015 · , sent to the company Jun 11, 2015 · , published by CPSC Jun 25, 2015

     The product, in the report: Double oven range

     I purchased the oven in question back in 2010 and about 3 years ago the racks in the bottom oven will just fall, they do not fit properly anymore. I thought maybe I was using the wrong rack for each level, but it doesn’t matter. I also recently had issue with the electronic control board and the temp probe. They sure don’t make them like they used to and charge way to much for products that expire within 5 years, when they used to last over 15-20 years.

     Model

     79098023800

     Bought from

     Sears Outlet, Missouri

     Bought

     Nov 20, 2010, about then

     Where

     Kansas City, Missouri: Home/Apartment/Condominium

     Who was involved

     Age 50, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

511. No one hurt

     Made Jun 3, 2015 · , sent to the company Jun 11, 2015 · , published by CPSC Jun 25, 2015

     The product, in the report: Kenmore Ultra Bake Self Cleaning Super Capacity Oven Model 665.95004102 White

     Turned off oven after baking something. A few minutes later smelled an odor coming from oven, looked to display and it showed oven was off. Opened door and almost was burned as the broiler element had turned on and was extremely hot. It would not turn off, had to unplug the oven to get it to turn off.

     Kenmore Ultra Bake Self Cleaning Super Capacity Oven, Model 665.95004102

     Model

     665.95004102

     Bought from

     Sears, Colorado

     Bought

     Jun 1, 2005, about then

     Where

     Littleton, Colorado: Home/Apartment/Condominium

     Who was involved

     Age 43, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

512. Emergency room

     Made Jun 2, 2015 · , sent to the company Jun 10, 2015 · , published by CPSC Jun 24, 2015

     The product, in the report: Kenmore Electric Range Model # 790.9611340F

     On or about April 22, 2010, I purchased a Kenmore Electric Range Model # 790.9611340F from Sears located at 11033 Carolina Place Pkwy Pineville, North Carolina 28134 with the assistance of [REDACTED], one of the Appliance Select Plus consultants.

     I also purchased a refrigerator, microwave, and dishwasher at that time for delivery to a home she purchased on May 17, 2010.

     When I purchased the electric range it was already fully assembled and was delivered to my home and installed by Sears’ appliance installation services. At that time, I also purchased a 3-year protection/maintenance agreement.

     On August 12, 2014 at approximately 5:30pm, while preparing a meal for my family, my leg was sliced open by the sharp metal of the oven door when I walked around the door of the open stove. I had not fallen, or tripped, and was walking a slow pace in her kitchen when I brushed the edge of the door with my leg and the incident occurred.

     The laceration required two separate medical visits to two separate medical providers to close it and numerous stitches internally and externally.

     Model

     Kenmore Electric Range Model # 790.9611340F

     Serial number

     VF01363352

     Bought from

     Sears, North Carolina

     Bought

     Apr 22, 2010, about then

     Where

     CHARLOTTE, North Carolina: Home/Apartment/Condominium

     Who was involved

     Age 35, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, Emergency Department Treatment Received

513. No one hurt

     Made May 25, 2015 · , sent to the company Jun 2, 2015 · , published by CPSC Jun 16, 2015

     The product, in the report: Kenmore Electric Range flat top stainless steel

     Electric range top does not turn off. Unit sparks when plugged in.

     Model

     790.9644340E

     Serial number

     VF84644661

     Bought from

     Sears

     Where

     Ashaway, Rhode Island: Home/Apartment/Condominium

     Who was involved

     Age 33, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

514. No one hurt

     Made May 22, 2015 · , sent to the company Jun 2, 2015 · , published by CPSC Jun 16, 2015

     The product, in the report: Kenmore model # 790.96122409, serial # VF71656275. It is white in color with a ceramic flat cooktop.

     We own a Kenmore Range model # 790.96122409, serial # VF71656275. The range was in our home when we purchased it in 2007. The first thing that happened was the left front burner would not turn off when I turned the knob to off position, nor would the temp turn down when purchased tried to turn it to low heat. It would finally turn off after the stove was off for a few minutes. This happened 3 or 4 times and then I decided not to use that burner at all anymore. ( That happened only a few months after we moved into the newly built home.) But the most recent event happened in February 2015, the whole stove sparked and arched from back of stove AND a small flame shot up from behind the stove. Of course I screamed! My husband and son-in-law came in and took care of the problem. It didn’t even throw the circuit breaker in our fuse box!! We did some clean up then, but a few days later I pulled out the stove to do cleaning and I found where some metal in the stove had melted onto my floor and now I have a 2 inch silver metal puddle stuck on my floor.

     Model

     # 790.96122409

     UPC

     ???

     Serial number

     VF71656275

     Where

     Rockmart, Georgia: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

515. No one hurt

     Made May 22, 2015 · , sent to the company Jun 2, 2015 · , published by CPSC Jun 16, 2015

     The product, in the report: smooth top oven range kenmore

     Kenmore model 95014100 oven turned on the broiler unit by itself. the stove would not accect input from the touch pad controller and I had to throw the breaker to shut it off

     Model

     95014100

     Bought from

     sears, Colorado

     Bought

     Aug 2, 2005

     Where

     bailey, Colorado: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

516. No one hurt

     Made May 21, 2015 · , sent to the company Jul 2, 2015 · , published by CPSC Jul 17, 2015

     The product, in the report: Electric Smooth-top Range

     05/19/2015 - The consumer’s wife turned the oven on to bake potatoes. When oven was turned on, oven buzzed, then flames shot out. The consumer’s wife noticed smoke coming from the unit. When the consumer was closer to the unit, she noticed that flames were being shot up from behind the unit. The consumer’s wife had yet placed the potatoes inside the oven to bake.

     The consumer’s wife was able to contain the fire by moving the range from the oven door in order to disconnect it. When the consumer’s wife moved the range, the maple hardwood floor underneath it was scratched; aside from this, the consumer has no other damages to report.

     The consumer indicates that after the incident happened, him and wife have tried a couple of times to plug the unit back on to see if it would work or if it would display error codes but it does neither.

     05/19/2015 - The consumer contacted the retailer and explained the situation. The consumer was then referred to the manufacturer. When he explained the situation, he was informed his unit was included in a recall and that he would receive a call back so that they can arrange for an inspection of the unit.

     05/21/2015 - Having not heard from Kenmore, the consumer contacted them again. This time, he was informed that his unit was not under warranty nor included in any recall and thus no assistance would be provided to him. He was referred to the US CPSC so that the agency “can resolve his issue.”

     The consumer indicates that prior to the incident and for approximately the past three years, the unit would give error codes that would eventually go away when the consumer’s wife would turn off and turn the unit back on. The consumer is unaware how frequently these error codes appeared. The consumer never contacted the retailer nor the manufacturer of the unit regarding the error codes as the unit functioned correctly after it was restarted. The consumer is unaware what type of error codes the unit was displaying.

     The consumer has no injuries to report. The consumer believes this product poses a safety hazard.

     Model

     790.99123402

     UPC

     Unknown

     Serial number

     VF44355573

     Bought from

     Sears, Michigan

     Bought

     Jul 15, 2004, about then

     Where

     Linden, Michigan: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

517. Not said

     Made May 18, 2015 · , sent to the company May 27, 2015 · , published by CPSC Jun 10, 2015

     The product, in the report: KENMORE ELECTRIC SMOOTH RANGE MODEL#7909611340A; SN; VF65120657

     I purchase a Kenmore smooth top electric range from Sears late 2006 early 2007. I noticed for about a month when I turn the stove off by the knobs the burners stay lit. I actually noticed when I was cooking I turned the knobs to off but the food burnes when I walked away because two of the burners will not shut-off. Then Friday I wnet to use the oven turned it on set it for 350 placed my dish in for a potluck went and took a shower and the smoke detector started going off. I looked at the oven and the kitchen was full of smoke. I unplugged the stove for the day. Tried to use the oven on Saturday and I noticed only the top probe/coil was getting red the bottom didnt come on at all but once again the stove was smoking and the circuit breaker tripped. I unplugged again and when my husband came home he re-set the circuit breaker plugged the oven up again and after 10 minutes it started beeping with a f10 code. We read the journal and it states the EOC need to be replaced “Runaway Temperature” or the RTD sensor. I am concerned because usually I set a delay timer for my food and leave or continue my outside gardening while im preparing dinner. Now I cant use the oven at all and everytime I use the stove top I have to unplug when finish because the burners will not go off unless unplugged.

     Model

     7909611340A

     Serial number

     VF65120657

     Bought from

     SEARS, Maryland

     Bought

     Dec 29, 2006

     Where

     Baltimore, Maryland: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand KENMORE, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

518. First aid

     Made May 11, 2015 · , sent to the company May 19, 2015 · , published by CPSC Jun 3, 2015

     The product, in the report: Electric Range with two ovens, 5 cooking surfaces The model number is 790-98022800. The serial number is NF90630084.

     On Easter I was preparing dinner which included baking 8 Cornish Game Hens in my Kenmore Elite Electric Range. When I was pulling the pan out of the over, the oven shelf collapsed, spilling the liquid in the pan on my hand, the door of the oven and the floor. I checked to be sure that I had inserted the shelves correctly, which I had. Since that time, if there is any weight on either of the two shelves, they have collapsed, including today baking brownies. This range was purchased 4-6-09 and this had not happened previously. The self-cleaning program has been used on several occasions since purchase, including February, 2015. Numerous comments were found on the internet addressing this issue.

     Model

     Model 790 9802*

     Serial number

     NF90630084.

     Bought from

     Sears and Roebuck

     Bought

     Apr 6, 2009

     Where

     Centennial, Colorado: Home/Apartment/Condominium

     Who was involved

     Age 75, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite Electric Range, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

519. No one hurt

     Made May 6, 2015 · , sent to the company Jul 30, 2015 · , published by CPSC Aug 13, 2015

     The product, in the report: smooth top range

     (04/2015) The consumer stated that she had the oven in the self-cleaning mode. About three minutes after closing the oven door, there was smoke and the smell of burning plastic coming from the top of the oven.

     The oven door was locked. The consumer let the self-cleaning mode run it course because she did not know how to turn it off. After the cleaning was finished the oven handle fell off because the grill holding the handle had melted.

     The vent on the back of the stove also turned brown.

     Model

     790.96122409

     Serial number

     VF70318205

     Bought from

     Sears, Virginia

     Bought

     Jul 7, 2007, about then

     Where

     Richmond, Virginia: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

520. No one hurt

     Made Apr 27, 2015 · , sent to the company May 26, 2015 · , published by CPSC Jun 9, 2015

     The product, in the report: Electric Range

     Caller is reporting her electric range purchased from retailer January 14th, 2007 and she is reporting that she has been having problems with the unit since approximately two years after purchase.

     When the left front large burner is set to low it still escalates to extremely high temperatures.

     The burner has since April 25th, 2015 the same left front large burner began turning on by itself on and then begins building to the highest heat.

     The caller is reporting this product as a severe fire hazard and asked that her model be recalled for this reason with free repair at manufacturer expense.

     There are no injuries being reported

     Model

     790.96129409

     Serial number

     VF72860174

     Bought from

     Sears, Kentucky

     Bought

     Jan 14, 2007

     Where

     Maysville, Kentucky: Unspecified

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

521. No one hurt

     Made Apr 19, 2015 · , sent to the company Apr 27, 2015 · , published by CPSC May 11, 2015

     The product, in the report: Convection range

     Kenmore range front glass shattered. This is the second time in 4 years that it shattered. The first time it was not in use. Second time I had just turned it on and opened the door.

     Model

     79079423901

     Serial number

     Vf00272064

     Bought from

     Sears, Utah

     Where

     Riverton, Utah: Home/Apartment/Condominium

     Who was involved

     Age 47, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

522. No one hurt

     Made Apr 15, 2015 · , sent to the company May 26, 2015 · , published by CPSC Jun 9, 2015

     The product, in the report: Kenmore Elite Electric Range; 5 burners; black and stainless

     On 04/14/15 the consumer used the right rear burner for about 5 minutes and when she turned the knob to the “off” position the burner failed to shut off. The consumer had to shut off the circuit breaker to turn the unit off. The consumer then turned the circuit breaker back “on” and the consumer states the right rear burner remained off. The consumer then turned the right rear burner “on” and when she pushed the control button to the “off” position the burner failed to shut off. The consumer states she checked the front and rear left burners and those burners also failed to shut off. The consumer also checked the front right burner and the burner shut off when she pushed the button to the “off” position.

     On 04/15/15 the consumer contacted the firm and informed them of the incident. The firm’s rep (name unknown) told the consumer that the unit was not part of a recall and the consumer would have to pay for any repairs. The consumer states the firm’s rep did not take interest in the safety hazard or take a report on the matter. The consumer was referred to CPSC (800-638-2772).

     The consumer is upset that the firm has recalled similar units for the same issues and her unit poses a fire hazard as well but is not included in the recall.

     The unit was repaired once before for a different problem (electrical defect) but the consumer does not remember the details of the repair.

     Model

     79099123405

     UPC

     Unknown

     Serial number

     VF52144543

     Bought from

     Sears, Tennessee

     Where

     Brentwood, Tennessee: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

523. No one hurt

     Made Apr 13, 2015 · , sent to the company Apr 20, 2015 · , published by CPSC May 4, 2015

     The product, in the report: glass top electric stove

     Electric range. one burner does not turn off, just burns hotter. Must be turned off by disconnecting the range from electrical source.

     Model

     790.96124408

     UPC

     not found

     Serial number

     VF64179869

     Bought from

     Sears Holdings Management Corporation, Illinois

     Bought

     Apr 5, 2006, about then

     Where

     florence, Oregon: Home/Apartment/Condominium

     Who was involved

     Age 62, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

524. No one hurt

     Made Apr 11, 2015 · , sent to the company Apr 20, 2015 · , published by CPSC May 4, 2015

     The product, in the report: Smooth top, double oven free standing range

     First, the ovens are not accurate in there temps by as much as 75 degrees too cool. Second, one cool day, the controls for the cook top started flashing a code and sounding an alarm. This was when the unit was out of warranty. Over the next two days the unit continued. When the weather warmed up, the unit stopped alarming and went back to operating. Third, and most dangerous is the inside of the lower oven has warped and the grates no longer stay in position. They are too small for the opening. I had a turkey fall down first and now the upper shelves are totally useless as the will not stay up at all.

     Model

     790.98029801

     Serial number

     NF00423401

     Bought from

     Sears

     Bought

     Mar 17, 2010

     Where

     Labelle, Florida: Home/Apartment/Condominium

     Who was involved

     Age 60, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

525. Hurt, no treatment

     Made Apr 5, 2015 · , sent to the company Apr 13, 2015 · , published by CPSC Apr 27, 2015

     The product, in the report: Kenmore 30” Electric Range in Black and Stainless Steel with smooth top burners.

     I am the owner of a Kenmore Electric Range Model# 79092803011. Recently, my wife was using the oven to cook dinner. We began to smell smoke and noticed that the food in the oven was burning. We made several attempts to shut off the oven but, it wouldn’t shut off and continued to get hotter. The oven temperature exceeded 500 degrees and only shutdown when the circut breaker was cut off. Thankfully, the house did not catch fire.

     I was so distressed by this experince that I searched on-line to see if there were any recalls on this product. I was shocked to see how many similar complaints have been posted. Complaintsboard.com has more than I can count, all with very similar circumstances.

     My wife received minor burns trying to remove the burnt food from the oven. Fortunately, we were close by and acted promptly, otherwise I’m sure the situation would have been much worse.

     Model

     79092803011

     Serial number

     VF04348881

     Bought from

     Sears, New York

     Bought

     Nov 20, 2010

     Where

     Chester, New York: Home/Apartment/Condominium

     Who was involved

     Age 52, Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

526. No one hurt

     Made Apr 2, 2015 · , sent to the company Apr 10, 2015 · , published by CPSC Apr 24, 2015

     The product, in the report: Kenmore Electric Smooth Top Range/oven model # 790.92203014 serial # VF21448148 purchased May 2012

     I have a Kenmore range (model # 790.92203014, serial # VF21448148), and the back right burner will not shut off. We have had to cut the power to the stove/range. The range is no longer under warranty, but it has created a fire hazard in my home, one I don’t feel I should have to pay for. I have called Sears at least 10 times and have been given the run-around by completely unhelpful customer service representatives, the last of which finally told me that it wasn’t their problem and they aren’t legally obligated to fix it.

     Model

     Model # 790.92203014

     Serial number

     VF21448148

     Bought from

     Sears, Maryland

     Bought

     May 9, 2012, about then

     Where

     Silver Spring, Maryland: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

527. No one hurt

     Made Mar 29, 2015 · , sent to the company Apr 6, 2015 · , published by CPSC Apr 20, 2015

     The product, in the report: Kenmore electric range

     sears slide in electric range model #790.9611340A oven was being used to make biscuits then front left burner was turned on to high to cook scrambled eggs. After about 15 seconds a popping sound like popcorn in a microwave started and blue arcing could be seen through out the unit. the main 200 amp breaker tripped after what seemed an eternity

     Model

     790.9611340A

     Serial number

     vf73038499

     Bought from

     Sears

     Where

     crowley, Louisiana: Home/Apartment/Condominium

     Who was involved

     Age 28, Male

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

528. No one hurt

     Made Mar 26, 2015 · , sent to the company Apr 2, 2015 · , published by CPSC Apr 16, 2015

     The product, in the report: Kenmore range model 790.9611340A

     Kenmore electric range model 790.9611340A. Left front burner will not turn off. had the trip breaker in order for burner to turn off.

     Model

     790.9611340A

     Where

     Monroe, North Carolina: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     Reports CPSC links to it

     20150326-5374E-2147434221

     How badly, in CPSC’s words

     Incident, No Injury

529. No one hurt

     Made Mar 25, 2015 · , sent to the company Apr 2, 2015 · , published by CPSC Apr 16, 2015

     The product, in the report: Kitchen range

     The control panel on my Kenmore range shorted out and started a fire. Burnt the wall behind the range. After several phone calls to Sears, where it was purchased, they refuse to do anything about it. I contacted Kenmore directly through their web site and they have not replied after nearly a week. Model 790-92302012. It is 3 1/2 years old.

     Model

     Model 790-92302012

     Serial number

     VF13164651

     Bought from

     Sears

     Bought

     Aug 6, 2011

     Where

     Uniontown, Ohio: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

530. No one hurt

     Made Mar 19, 2015 · , sent to the company Mar 27, 2015 · , published by CPSC Apr 10, 2015

     The product, in the report: 30” Kenmore Electric Range model 790.9031, with convection oven, simmer select on front left burner. 2 ranges owned- one is white, the other is stainless steel.

     My sons Kenmore electric range, model 790.9031, with convection oven. When he turns the left front burner on, there is a crackling noise. this control dial has the simmer select element on it. Many times when he is using it on the lower setting, the burner automatically starts heating up to an EXTREMELY HIGH. He indicated this happens all the time, has for the last several months. His is at , Minot ND. 58703

     I have this same electric range, only in the stainless steel. It has started to make the same crackling noise when I turn the burner on. Mine is at , Lake Havasu City, AZ 86403

     Model

     790.90312012

     Serial number

     VF21964574

     Bought from

     Sears, Arizona

     Bought

     Feb 19, 2012, about then

     Where

     Minot, North Dakota: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

531. No one hurt

     Made Mar 16, 2015 · , sent to the company Apr 9, 2015 · , published by CPSC Apr 23, 2015

     The product, in the report: electric stove

     (03/15/20150 The consumer stated that his wife woke up and smelled something. She went onto the kitchen and discovered that the oven was on. The temperature was higher than the mode used for self-cleaning. The plastic items that were on the top of the stove had melted. None of the controls were in the “on” position. The cabinets around the stove were too hot to touch.

     The consumer disconnected the unit at the circuit breaker. The consumer unplugged the unit and placed it on his covered patio.

     The consumer contacted Sears and was advised that they will send an accident report to the corporate.

     The consumer wanted to send the information directly to the corporate office but was not given any contact information.

     They consumer was also offered a repair visit at a cost to him. The consumer denied the visit.

     Model

     911-9554590

     Serial number

     5A193756

     Bought from

     in home

     Where

     Milton, Florida: Home/Apartment/Condominium

     Who was involved

     Age 78, Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

532. No one hurt

     Made Mar 15, 2015 · , sent to the company Mar 25, 2015 · , published by CPSC Apr 8, 2015

     The product, in the report: 10-year-old Kenmore free-standing electric stove/ oven. The serial number for the referenced Kenmore electric range is: 790-95301104

     The broiler heating element in my Kenmore stove/ oven (about 10 years old) has stopped responding to the controls and always remains “on”, creating a substantial fire hazard. The only way to turn the heating element off is to cut the electricity at the circuit-breaker box. Stove/ oven remains unusable until it can be repaired.

     Serial number

     790-95301104

     Bought from

     unknown

     Bought

     Jan 12, 2005, about then

     Where

     Philadelphia, United States: Home/Apartment/Condominium

     Who was involved

     Age 55, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

533. No one hurt

     Made Mar 10, 2015 · , sent to the company Mar 18, 2015 · , published by CPSC Apr 1, 2015

     The product, in the report: white glass top electric range

     My Kenmore electric range comes on on it’s own and gets extremely hot. If I was not home it would have started a fire. F1 shows on the display and it starts to beep. I unplugged the stove and plugged it back in days later. and after a little bit it starting heating up and F1 was on the display and it started heating up very HOT\ very fast. Kenmore model number 790.95201100 /Serial number VF13304360

     Model

     model no 790.95201100

     Serial number

     Serial no VF13304360

     Bought from

     Sears

     Where

     Chanute, Kansas: Home/Apartment/Condominium

     Who was involved

     Age 55, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Electric range, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

534. No one hurt

     Made Mar 9, 2015 · , sent to the company Apr 1, 2015 · , published by CPSC Apr 15, 2015

     The product, in the report: electric range with oven

     January -2015: The consumer baked a pan of cookies in the oven for approximately 20 minutes, on 350 degrees. The consumer turned the oven off, but it remained on and the temperature continued increase. The consumer had to trip the breaker in order to turn the oven off.

     The consumer read the owner’s manual and it recommended to unplug the oven/range from the outlet and indicated that this worked as a reset feature for the unit. The consumer tripped the breaker multiple times in an attempt to reset the unit. However, the unit has not reset itself with this last incident.

     The consumer has experienced this problem 2 times prior to this current incident. One incident occurred earlier this year and the other incident occurred approximately a year earlier.

     The consumer’s product appears to present a problem similar to the ones in Recall CAP# 09-333.

     January-2015, the consumer called the manufacturer and asked for a replacement oven control circuit. The consumer had done some research on-line and he thought that by replacing that part, the problem would be solved. However, the manufacturer was going to charge the consumer $220 for the part, so the consumer declined to pay that amount.

     The consumer had an aluminum pan in the bottom of the oven, to catch any food or drippings that may have fallen to the bottom. The pan was charred in spots and several holes were also burned through the bottom of the pan. This happened with the incident in January 2015.

     (3/7/2015) The consumer cooked a turkey in the oven and turned the oven off and removed the turkey, so that they could carve it. He placed the pan with the turkey bones and drippings back into the oven, while it was still in the off position. However, approximately 10 – 15 minutes later, he noticed smoke coming from the oven. The consumer opened the oven door and found that the heating element had remained on and appeared to have increased in temperature. The drippings in the pan that the turkey was in were caramelized and burned and the pan was scorched. The consumer had to trip the breaker in order to stop the oven. Once the oven cooled down, he turned the breaker back on and found that the oven automatically turned on as well. The consumer tried this several times, but each time, the oven turned on as soon as he turned the breaker on.

     A code of F1 showed up on the control panel where the time is normally displayed.

     The breaker is currently tripped for the oven and the consumer is afraid that if he turns the breaker on and leaves his home, that the oven might turn on and possibly catch fire.

     Model

     790.95592.100

     Serial number

     VF20213108

     Bought from

     Sear’s Outlet Store, Hawaii

     Bought

     Jun 15, 2002

     Where

     Pearl, Hawaii: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

535. No one hurt

     Made Mar 7, 2015 · , sent to the company Mar 16, 2015 · , published by CPSC Mar 30, 2015

     The product, in the report: Stainless steel Kenmore electric range and oven. M

     Was using my 4 year old Kenmore oven model 790.92803010 and the outer glass on the door shattered throwing glass at my son and me. Very scary!! Doesn’t seem right that the company won’t stand behind the product and replace it for free or recall the product.

     Model

     790.92803010

     Serial number

     Vf02328152

     Bought from

     Sears

     Bought

     Oct 6, 2010

     Where

     Neenah, Wisconsin: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

536. No one hurt

     Made Mar 5, 2015 · , sent to the company Mar 13, 2015 · , published by CPSC Mar 27, 2015

     The product, in the report: Kenmore Range - stainless steel with black trim Model No. 790.9641340E Serial No. VF84335671 Purchased on 11/08/08

     I own a Kenmore range, Model No. 790-9641340E, Serial No. VF84335671, which I purchased on 11/08/08.

     Late on Monday, March 2, 2015, about 5 minutes after removing a pan of roasted vegetables from the oven, I was washing dishes in my kitchen. Suddenly I heard a crackling sound, then a loud crash. I turned around [in my galley-style kitchen] to find the outer oven glass door had shattered. I kept hearing a crackling sound for the next 15-25 minutes, and wasn’t sure if it was due to the cooling down of the oven interior [I’d turned it off after removing the roasted vegetables], or the force of gravity on the pieces of glass still stuck to the oven door frame.

     Thankfully, I did not suffer any cuts by the exploding glass even though I was approx. 18” away from the oven when the crash occurred. And, thankfully I was able to keep my cat away from the kitchen; she would have most definitely suffered cuts to her paws otherwise due to all the glass on the kitchen floor.

     In my 35+ years of living alone, cooking and using ovens, NEVER have I had an oven’s glass explode. In the past few days, I have searched this problem online and see where many other consumers have encountered the same problem.

     Why are manufacturers allowed to install sub-standard glass into ovens? Why does the federal government not require ovens to be manufactured with the same standard of glass that was used 20-30 years ago?

     Since 3/2/15, I’ve read that using the self-cleaning oven feature can cause exploding glass; I have self-cleaned my oven only once, and most definitely no more than twice, since purchasing it. I do not slam the oven door when closing it. I do not hit or bang things against it. I live alone, so no one else has used my oven. In other words, I have not been negligent in its use. If the Feds would require oven manufacturers to use quality glass, THIS WOULD HAVE NEVER HAPPENED TO ME, nor to many other consumers.

     Now, I have to incur a costly repair, have been unduly scared as a result of the incident & fearful of using my oven, as well as extremely inconvenienced.

     Model

     790.9641340E

     Serial number

     VF84335671

     Bought from

     Sears, Texas

     Bought

     Nov 8, 2008

     Where

     Houston, Texas: Home/Apartment/Condominium

     Who was involved

     Age 58, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

537. No one hurt

     Made Mar 4, 2015 · , sent to the company Mar 13, 2015 · , published by CPSC Mar 27, 2015

     The product, in the report: Kenmore glass top electric range model 665.95802000 serial number RK4127193

     Prior to leaving home for 4 hours my wife placed our chicken dinner in the oven and set it to bake at 250 degrees. I confirmed the temperature setting before leaving. The meal was cooking in a Le Creuset cast iron pot, which has been used in the same manner for several years. Upon arriving home our daughter noticed heavy smoke in the house, an error code of F3 and flames from the oven, so she shut off the range circuit breaker and called 911. When the firefighters arrived they removed the flaming pot of chicken and vegetables (which were burned to a charcoal-like consistency), and the range, which had heavy brown smoke/burn marks on the front panel and rear vents. Our back splash had similar marks, and the bottom edge of the cabinets were scorched on both sides of the range. We were merely moments away from a fully involved kitchen fire.

     Model

     665.95802000

     Serial number

     RK4127193

     Where

     North Carolina: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

538. No one hurt

     Made Feb 25, 2015 · , sent to the company Mar 6, 2015 · , published by CPSC Mar 20, 2015

     The product, in the report: Kenmore smooth top electric oven and range. Stainless steel front panel. 5 total burners.

     The problem is with a Kenmore flattop electric range. We were cooking dinner and when we turned on the oven the panel behind the display started to spark a lot. We had to turn off the power to the oven to get the sparking to stop. I then opened the top part of the stove to see what happened and saw that one of the wiring harnesses had shorted out and nearly caught on fire. It was very luck that we were close when this happened or it would have started a fire. I called Sears to report the complaint and they were very unapologetic. They essentially told me that they do not care that the product is unsafe because it is out of warranty (the stove is only a little over 2 years old). This all happened around the second week in September 2014, and it took Sears over one month to come and repair the oven, which they charged me more than $300 to fix. I complained to several different Sears representatives that the cost should be covered because this was a safety issue not a warranty issue, but they said they did not agree.

     Model

     790.92803015

     Serial number

     VF22453048

     Bought from

     Sears, Iowa

     Bought

     Jul 1, 2012, about then

     Where

     Marion, United States: Home/Apartment/Condominium

     Who was involved

     Age 31, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

539. No one hurt

     Made Feb 9, 2015 · , sent to the company Feb 19, 2015 · , published by CPSC Mar 6, 2015

     The product, in the report: Electric range--ceramic glass cooktop; convection/conventional oven

     I own a Kenmore model 790.9743802 electric range that I purchased new in 2009. While using the convection oven, I heard a buzzing/crackling noise and saw smoke coming from behind the control panel. I immediately shut off the oven and allowed the stove to cool. I then disconnected the power from the stove and removed the cover from the back of control panel. Upon inspection, I saw that one of the connectors and wires on the circuit board for the control panel was burned and melted.

     There does not appear to be any safety recalls for this particular model appliance, but there are numerous posts on the internet that reference similar problems with Kenmore/Electrolux electric ranges. I am concerned that this appliance has a design flaw or material defect that poses a serious fire hazard if the problem goes undetected and is not properly repaired.

     Model

     790.97432802

     Serial number

     VF93056761

     Bought from

     Sears

     Bought

     Jul 1, 2009, about then

     Where

     Barrington, New Hampshire: Home/Apartment/Condominium

     Who was involved

     Age 44, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

540. No one hurt

     Made Feb 5, 2015 · , sent to the company Feb 13, 2015 · , published by CPSC Mar 3, 2015

     The product, in the report: Kenmore Electric Range Model-790.92709012

     My wife and I were baking dinner this past Sunday when we noticed that our food was burned. We thought maybe the temp was slightly off in our Kenmore oven so I read the manual on how to calibrated and adjusted it down by 35 degrees.

     This past Tuesday my 16 year old daughter was baking cookies and within 10 minutes there was smoke coming out of the oven and they were burnt. She pulled them out of the oven and it was extremely hot. The oven started beeping and giving an error code F10 but would not turn off or stop beeping. My wife rushed home from work and the only way to turn off the oven was for her to trip the circuit breaker.

     I have read numerous complaints online that this is a serious problem with the 790 series ovens from Kenmore. It is my opinion that this is a serious safety issue and that these ovens should be recalled before something serious happens or worse yet someone gets hurt.

     The full model number of our Kenmore oven is 790.92709012

     Model

     790.92709012

     Serial number

     VF11157222

     Bought from

     Sears, Michigan

     Bought

     May 19, 2011, about then

     Where

     Escanaba, Michigan: Home/Apartment/Condominium

     Who was involved

     Age 16, Female

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

541. No one hurt

     Made Feb 5, 2015 · , sent to the company Feb 13, 2015 · , published by CPSC Mar 3, 2015

     The product, in the report: Kenmore Rang Stove Oven Model: 790.9611340A Serial: VF72558075

     I own a Kemore Range Stove Oven Model 790.9611340A Serial VF72558075. The front left and back left burner will not turn off. Once the burners are on, they stay on and continue to get hotter and hotter. The only way to get the burners to turn off is to unplug the Stove. This is obviously a huge fire hazarad, and is not safe. After entering (via internet seach) my model number with the issue “stove top won’t turn off”, multiple results pop up with multiple people complaining of this issue with this particular model.

     This is what I found from the Consumer Product Saftey Commison (www.cpsc.gov)

     ________________________________________________________________________________________________

     Frigidaire and Kenmore Smoothtop Electric Ranges Recalled Due to Fire Hazard

     FOR IMMEDIATE RELEASE August 27, 2009 Release # 09-333

     WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product. Name of Product: Certain Frigidaire and Kenmore Elite Smoothtop Electric Ranges Units: About 200,000 Manufacturer: Frigidaire, a division of Electrolux Home Products Inc., of Augusta, Ga. Hazard: Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers. Incidents/Injuries: Frigidaire has received 126 reports of incidents, including four reports of minor burns and two reports of minor property damage. Description: This recall involves Frigidaire, Frigidaire Gallery, Frigidaire Professional and Kenmore Elite smoothtop electric ranges with rotary knobs and digital displays. The following model and serial numbers are included in the recall: Frigidaire (Serial Number Range VF122xxxxx - VF831xxxxx) and Models Beginning with

     FEFBZ90GC FEFLMC55GC FEFLZ87GC GLEF396AB GLEF396AQ GLEF396AS GLEF396CQ GLEF396CS

     GLEFM397DB GLEFM397DQ GLEFM397DS GLEFM97FPB GLEFM97FPW GLEFM97GPB GLEFM97GPW LEEFM389FE PLEF398AC PLEF398CC PLEF398DC PLEFM399DC PLEFMZ99EC PLEFMZ99GC PLEFZ398EC PLEFZ398GC Kenmore Elite (Serial Number Range VF122xxxxx - VF334xxxxx) and Models Beginning with 790.99012 790.99013 790.99014 790.99019

     ________________________________________________________________________________________________

     As you can see my model number is not included, but it surley should be. It’s a fire hazard, it’s experiencing the exact same issue as the models listed above. A recall on my model for this issue needs to be issued immediately!

     Model

     Kenmore 790.9611340A

     Serial number

     VF72558075

     Bought from

     Sears, Florida

     Bought

     Feb 1, 2010

     Where

     Oviedo, Florida: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

542. Not said

     Made Feb 2, 2015 · , sent to the company Feb 10, 2015 · , published by CPSC Feb 26, 2015

     The product, in the report: Kenmore glass top range

     The. I troll panel sparked and started a small quick fire. This happened as we were shutting the oven off.

     Model

     79097432801

     Serial number

     VF91763981

     Bought from

     Sears

     Bought

     Jul 17, 2009

     Where

     Highland, Michigan: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

543. No one hurt

     Made Feb 1, 2015 · , sent to the company Feb 9, 2015 · , published by CPSC Feb 25, 2015

     The product, in the report: Sears Kenmore electric range; model # 790.92803011; Serial # VF04589937

     We were cooking a pizza in November 2014. Opened the oven up and the pizza was burnt to a crisp. The bottom of the oven was cherry red. We had to pull the circuit breaker to get the oven to shut off. Every time we tried using the oven after that the oven never shut off. Sometimes it gave an F10 error and shut down on its own. I tried replacing the thermostat but that didn’t change anything. The next suggestion was to replace the controller. After receiving the new part I went to change it and found two plugs badly burnt, the metal tips from the male plug stuck to the female end. I called Sears, but they said that they were not aware of any issues with this model stove.

     Model

     790.92803011

     Serial number

     VF04589937

     Bought from

     Sears, Michigan

     Bought

     Feb 11, 2009, about then

     Where

     Gladstone, Michigan: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

544. No one hurt

     Made Jan 29, 2015 · , sent to the company Feb 6, 2015 · , published by CPSC Mar 3, 2015

     The product, in the report: Kenmore Elite electric range. Stainless Steel, ceramic top.

     The outside panel of glass on the oven door exploded with no warning. The stove hadn’t been in use for 18 hours, and oven was cold. This is a Kenmore Elite electric range which is just over 3 years old.

     Bought from

     Sears

     Bought

     Dec 3, 2010, about then

     Where

     Clarendon, Vermont: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

545. No one hurt

     Made Jan 26, 2015 · , sent to the company Feb 3, 2015 · , published by CPSC Feb 19, 2015

     The product, in the report: White 30 inch range with flat dark gray top,

     Baking a cake at 325 degrees. Placed cake in oven when it came to temperature, not 2 minutes later the oven dinged again. There was an error message (E3 and F?) and suddenly a pop and fire from the broiler which shouldn’t have been on. I pulled the plug, the smoke alarm was off, there was acrid smoke. I opened all the windows and put on all the fans to try to clear the smoke which was burning my eyes.

     After the flames went out I removed the cake and it looked like it was petrified, along with the pan.

     Model

     95802000

     UPC

     ?

     Serial number

     RK2920398

     Bought from

     Sear Dept Store, New Jersey

     Bought

     Jul 1, 2000

     Where

     Freehold, New Jersey: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

546. No one hurt

     Made Jan 23, 2015 · , sent to the company Feb 9, 2015 · , published by CPSC Feb 25, 2015

     The product, in the report: Kenmore smooth top range with oven. Model # 629.4677569 Serial # 13825870UU White

     While not at home, our Kenmore oven came on at full heat as if in cleaning mode. When I returned home 2 hours later the kitchen smelled of smoke and the oven was beeping with a code of F2 on the display. The oven had made the entire kitchen intensely hot. I pushed the “clear” button and the beeping stopped. Then about 20 seconds later the beeping and F2 resumed. The oven fan was also continuously running during this time. The only way I could get the oven off was to flip the circuit breaker. This is obviously a fire hazard.

     Model

     629.4677569

     Serial number

     13825870UU

     Bought from

     Sears, North Carolina

     Bought

     Jan 1, 2005

     Where

     Asheboro, North Carolina: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

547. No one hurt

     Made Jan 22, 2015 · , sent to the company Feb 26, 2015 · , published by CPSC Mar 13, 2015

     The product, in the report: Smooth Top Electric Range

     Smoothtop Electric range purchased in WV November 11, 2006 then installed it January 6th, 2007 and has had no problems with the product until January 19th, 2015 when the caller finished cooking supper, turned all the burners off.

     She looked at the range and saw that the left front burner was not remaining turned off but was lighting then turning off then lighting again repeatedly.

     She called for her husband who turned the breaker off.

     She and her husband had dinner then the husband turned the breaker back on to check whether the range had reset itself but it immediately began turning off then on again.

     The callers husband then turned the breaker off and it has remained turned off.

     There are no recalls for this unit.

     There are no injuries to be reported

     The callers have not contacted the manufacturer but do intend to contact them.

     [REDACTED] 02/25/15 updated from consent form. We have since turned stove back on & it seems to operate properly. Although we still don’t trust it & we knock the breaker after use.

     Model

     790.46713603

     Serial number

     NF64529464

     Bought from

     Sears, West Virginia

     Bought

     Nov 11, 2006

     Where

     Charleston, West Virginia: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

548. No one hurt

     Made Jan 21, 2015 · , sent to the company Feb 6, 2015 · , published by CPSC Feb 24, 2015

     The product, in the report: Kenmore electric range; black and silver; 5 burners

     On 01/20/15 the consumer was sitting at his dinner table when he heard a loud crack noise. The consumer looked over at the unit and saw the oven glass door explode. The consumer states the front glass of the oven door shattered into pieces, however, the inside glass of the oven door is still intact. The consumer states the oven was “off” and the consumer noticed the unit was cold. The consumer did not see smoke or fire and did not notice any burn odor.

     On 01/20/15 the consumer e-mailed Kenmore and informed them of the incident. The consumer has not yet heard back from Kenmore.

     The consumer states the last time the unit was used was on 01/19/15.

     There are no prior incidents.

     The consumer states the unit is used daily and he uses the oven for less than an hour.

     Model

     790.92803011

     UPC

     Unknown

     Serial number

     VF04692085

     Bought from

     Sears, Virginia

     Bought

     Nov 26, 2010, about then

     Where

     Fairfax, Virginia: Home/Apartment/Condominium

     Who was involved

     Age 67, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

549. No one hurt

     Made Jan 20, 2015 · , sent to the company Feb 19, 2015 · , published by CPSC Mar 6, 2015

     The product, in the report: electric smoothtop range with oven

     2010: The consumer baked several cakes in the oven and later that day, it quit working. The error code of F-15 came up. The consumer went on-line and found that the unit needed to be reset. He unplugged it and waited for approximately 15 minutes and plugged it back in. This allowed the range to reset itself.

     On 2 separate occasions, the large, front right burner (if facing the stove) came on by itself. The consumer could not turn the burner off by the use of the control knob. The consumer had to trip the breaker in order to turn the burner off. The 2 incidents happened within a week to 10 days of each other. This happened in late September/early August of 2012. About a week after the 2 burner incidents, the clock-board on the range burned out. This incident burned the back of the range, the wall behind the range and caused discoloration to the range itself.

     The range was under warranty and the consumer had a dealer’s technician come out and look at it. The technician checked the clock-board and determined that based on the charring in that area, that the part needed to be replaced. The tech. called the manufacturer and ordered a new clock-board. Approximately, 1 week later, the consumer received the replacement part and a dealer’s tech. came back out and installed it.

     Approximately 3 weeks later, the burners quit working all together. The consumer called the dealer’s technician again. The tech. came out and looked at the range and told the consumer that all of the control boards had to be replaced and it would cost $800. The consumer declined to repair it and placed the range in his shop.

     The consumer called Sear’s about this issue, but they were not willing to do anything for the consumer.

     The consumer said that the range was not included in Recall 09-333.

     Model

     790 99123405

     Serial number

     VF52518602

     Bought from

     Sear’s, Oregon

     Bought

     Jun 15, 2006, about then

     Where

     Boring, Oregon: Unspecified

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

550. No one hurt

     Made Jan 19, 2015 · , sent to the company Jan 28, 2015 · , published by CPSC Feb 11, 2015

     The product, in the report: Kenmore Self Cleaning Electric range made by Whirlpool

     On Saturday, January 17, 2015, I was baking cookies in the oven of my Kenmore Range, Model 665.95802, SN # RK 4431605 when the following incident occurred. I selected bake and selected my temperature at 375 degrees. The oven went into a Pre-heat mode and when the signal came on indicating the temperature had been reached and the window display showed “on” I put the first batch of cookies which were on a Farberware Cookies Sheet into the oven for 10 minutes. After 10 minutes the timer signal indicated the time was up and I removed the first batch of cookies from the oven and immediately put in the second batch of cookies which I had waiting on the counter right next to the oven. While they were baking I put the rest of the cookies batch on the first cooled cookies sheet and turned around to look at the window display to see how many minutes the second batch had left to bake. It was approximately 8:30 P.M. I noticed smoke coming out of the top portion of the range and then the house smoke alarms went off. I opened up the oven door and saw flames. I quickly shut the door, pushed the oven “OFF” button, grabbed a box of baking soda from the cupboard next to the range and threw baking soda into the oven. The flames near the front of the oven died out but the ones in the back continued so I took an oven mitt and pulled the oven rack out a little ways and then threw more baking soda into the oven. All the flames died out but then I noticed the broiler element was on and was beat red and it was not getting any cooler. It should not have been on at all because “bake” was selected and that broiler element only comes on during the pre-heat mode and goes off once the temperature is reached. That element was NOT on when I put the second batch of cookies in or I would have noticed it right away. After I got the fire completely out I think it was then that I noticed in the window display the message “F – 2”. Later when I looked that up in the range book it said you should call for service, a little late I would say. Anyway, about that time my husband came in and of course could smell the smoke and I showed him the oven and he could also see that the broiler element was still on and was very red. So he took some pictures of the inside of the oven and then he went downstairs to the electrical box and turned the breaker for the range off. The broiler element immediately went off and then he pulled the range away from the wall and unplugged the range from the wall outlet. I could not call Sears as by the time everything was taken care of they would have been closed. I went online to see if this range had ever had a recall and I tried to file a complaint with the government bureau but I typed what happened 3 times and when I got to the part to submit the complaint I got the same message each time that the site wasn’t available.

     Model

     665-95802

     Serial number

     RK 4431605

     Bought from

     Sears

     Bought

     Dec 1, 1999, about then

     Where

     Rapid City, Michigan: Home/Apartment/Condominium

     Who was involved

     Age 78, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

551. Not said

     Made Jan 19, 2015 · , sent to the company Jan 27, 2015 · , published by CPSC Feb 10, 2015

     The product, in the report: Sears Kenmore elite electric range

     this is a Sears Kenmore elite electric stove; we turned on stove to preheat, circuit board in back started sparking, smoke began pouring out, then fire burst out along back panel for several minutes. Eventually burned itself out, panel is toast. Self-cleaning mode seems to have kicked in because oven door locked as well.

     Model

     790.96613409

     Bought from

     Sears

     Bought

     Jan 1, 2010, about then

     Where

     Unspecified: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

552. No one hurt

     Made Jan 17, 2015 · , sent to the company Jan 27, 2015 · , published by CPSC Feb 10, 2015

     The product, in the report: Smooth cooktop stove/oven

     Cooking breakfast and the right front burner stayed on high. Had to trip the breaker for it to shut off!

     Model

     790.96009601

     Serial number

     VF73368682

     Where

     King george, Virginia: Home/Apartment/Condominium

     Who was involved

     Age 40, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

553. No one hurt

     Made Jan 16, 2015 · , sent to the company Mar 12, 2015 · , published by CPSC Mar 26, 2015

     The product, in the report: stainless steel electric range

     On 01/14/15 the consumer was using the oven to cook pizza for about 10 minutes. When she opened the door she noticed that the pizza and rack fell down. The consumer states this occurred also on 11/27/14 when she was cooking a turkey. When she opened the door and tried to move the turkey the rack fell.

     The consumer states the first time this occurred was about 2-3 years ago. The rack fell while she was cooking and she contacted Sears. The consumer received replacement racks from Sears but they racks continued to fall when she would put something on top of the rack. The consumer informed Sears the problem was still happening and Sears replaced the liner of the oven. The consumer describes it as the metal insert that is in the oven. The repairs were covered under the extended warranty.

     On 12/15/14 (estimated) the consumer contacted Sears and informed them of the problem but the consumer states she was getting the run around. The consumer requested to have a supervisor call her back but the consumer did not receive a call back.

     On 01/16/15 the consumer contacted Sears and expressed her concerns. The consumer spoke with [REDACTED] who advised her unit is not recalled. [REDACTED] asked the consumer if she would like to arrange a repair at the consumer expense but the consumer declined. The consumer does not feel safe repairing the unit and is not willing to pay for any repairs. [REDACTED] provided the consumer the CPSC recall hotline phone number and advised the consumer to file a report.

     The consumer states when she slightly presses down on the rack it falls.

     Please note that dates are approximate & that Sears repair service should have mote details about previous repairs while under warranty.

     The consumer tried to take pictures of how racks sit on side supports, but it was not clear enough to add additional detail to this report. Essentially - rack does not sit properly on side supports & seems worse in the back. Changing out the racks does not help. [REDACTED]

     Model

     79098023600

     UPC

     Unknown

     Serial number

     NF92910224

     Bought from

     Sears, North Carolina

     Bought

     May 5, 2009

     Where

     Raleigh, North Carolina: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

554. No one hurt

     Made Jan 12, 2015 · , sent to the company Feb 13, 2015 · , published by CPSC Mar 3, 2015

     The product, in the report: Electric Range Oven

     Caller stated that she experienced similar problems of release#09-333. Hazard: Depending on the model, the heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers.

     She stated that while using the range it displays F1 and when the oven is powered off the heating element stays on and it has to be unplugged to prevent a fire. this incident has been ongoing for about 2 weeks.

     1/12/15 The retailer was contacted and she was given a number for Kenmore which was invalid.

     Caller feels that her model should be included in the recall.

     Model

     790.95301100

     Serial number

     VF13131149

     Bought from

     installed in home

     Where

     Fishers, Indiana: Unspecified

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

555. No one hurt

     Made Jan 9, 2015 · , sent to the company Jan 20, 2015 · , published by CPSC Feb 3, 2015

     The product, in the report: Kenmore Electric Range 790.97423901

     While cooking dinner two nights ago in our Kenmore Electric Range model #790.97423901 the front glass pane EXPLODED in to a million pieces covering our kitchen, kitchen counters, sink, etc. Glass pieces flew as far as 10 feet from the oven. Not to mention on myself and my dog, which were both standing a couple of feet away. I also had a small glass piece fly in to my right eye. Luckily, there was no real injury involved. The oven was on 400 for about 30 minutes.

     I find it unbelievable that there are hundreds of complaints regarding this over two years yet Sears will do NOTHING to back their product or make any changes to prevent this incredibly dangerous incident from occurring. Not even a recall!

     They will provide this comment though, which I am sure will be posted to my complaint very soon. “Business Comments: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.”

     I will save Sears Holding the time and let them know, I did call their “Customer Care Network” and although the lady was very nice, she could only provide assistance in scheduling a tech to come and look at our range or a 10% discount on a future appliance.

     Model

     790.97423901

     Serial number

     VP95216500

     Where

     Hendersonville, United States: Home/Apartment/Condominium

     Who was involved

     Age 27, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Electric Range 790.97423901, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

556. Not said

     Made Jan 8, 2015 · , sent to the company Jan 23, 2015 · , published by CPSC Feb 6, 2015

     The product, in the report: Kenmore 30” electric

     Using the Kenmore Range, model # 790-94012601, hi-power front left element to boil pasta for dinner with the surface dial set on #8 I noticed the white enamel surface turning brown (burning) and the coil bright red. Turned the dial to #7 and boiling of water stopped--had to return to #8. Detected the odor of an electrical fire which permeated the whole house for days. Upon further investigation, found that the coil had been damaged (burn hot spots), and the terminal block was melded to the unit making it impossible to remove the coil, and ash covered the bottom of the cooking utensil and the drip pan. The element is one of two hi-powered elements (2600W each) on this range. Even on low setting, the heat has cracked the enamel coating on the drip pans. This particular element and terminal block was replaced approximately 3 years ago for the same reason and was reported to Sears at that time. Still no corrections----

     Model

     #790-94012601

     Bought from

     Sears

     Bought

     Dec 30, 2006

     Where

     E. Harwich, Massachusetts: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

557. No one hurt

     Made Jan 7, 2015 · , sent to the company Feb 12, 2015 · , published by CPSC Mar 2, 2015

     The product, in the report: Smoothtop Electric Range; white color

     On 12/29/14 (estimated) the consumer used the left front burner to cook. She had the burner knob set to a medium heat. After a few minutes she noticed her food was burning. She turned the food item over to its other side and turned the burner knob to a low heat level. After a few minutes she noticed the food was burning. The consumer removed the pan from the burner and noticed the burner was very hot and red. She turned the burner knob to the “off” position but the burner failed to turn off. The consumer shut off the circuit breaker.

     On 12/30/14 (estimated) the consumer wanted to test if the unit was working properly and turned the circuit breaker on. She turned the right front burner to the “on” position for a few seconds. The consumer states the burner did not get red but got very hot. She left it on for a few seconds and turned the burner knob to the “off” position. The consumer states the burner took about an hour to cool down. The consumer turned the circuit breaker off.

     The consumer did not have any prior incidents.

     The consumer states the cookware that she’s put in the oven have discolored on the bottom. She normally sets the oven between 375-400 degree temperature.

     The consumer used the stove top everyday. The consumer used the oven once every few weeks.

     Model

     79094332700

     UPC

     Unknown

     Serial number

     VF74137106

     Bought from

     Sears, Massachusetts

     Bought

     Mar 1, 2007, about then

     Where

     Marlborough, Massachusetts: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

558. No one hurt

     Made Jan 7, 2015 · , sent to the company Feb 25, 2015 · , published by CPSC Mar 12, 2015

     The product, in the report: Electric, Digital Smooth-Top, 4-Burner Range

     01/05/2015 The consumer turned her right, rear burner off after she had a pot cooking for approximately one hour. A minute or two after it was off, the consumer noticed that the pot was still boiling. She checked the range and noticed that the same burner was coming on and off every couple of seconds.

     The consumer indicates that the panel showed that the burner was off despite it not being so. The consumer proceeded to turn off the main circuit breaker in the home as it was the only way to turn off the range. The consumer later unplugged the unit and has kept it that way. The consumer indicates that no physical damage occurred to her range.

     The consumer contacted the retailer to order the part that makes the burner turn on and off but the representative she spoke to did not know what part this was. Initially, the representative believed it was another part that needed to be ordered. The representative told the consumer that they would contact her when they reached a Service Technician and had more information on the part.

     01/06/2015 The consumer contacted the retailer as they had not called her back. They told her the same thing: they would contact her when she had more information. The consumer states that with the product information provided, the retailer has yet to be able to identify the range.

     The consumer indicates that several years back, the same thing occurred but with the left and rear burner. The consumer had to pay for the Service Call this time as the retailer acknowledged that the parts needed were in fact defective and thus provided them free of charge to the consumer.

     The consumer has no injuries to report. The consumer believes this product poses a safety and fire hazard. The consumer plans on contacting the manufacturer.

     Model

     79041019800

     UPC

     Unknown

     Serial number

     NF84518436

     Bought from

     Sears, North Carolina

     Bought

     Jul 15, 2009, about then

     Where

     Apex, North Carolina: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

559. No one hurt

     Made Jan 7, 2015 · , sent to the company Jan 15, 2015 · , published by CPSC Jan 30, 2015

     The product, in the report: Kenmore Electric Range/oven model # 790.90319012

     Kenmore electric range Model # 790.90319012 will heat up to the maximum temperature only, when the front left element is turned on. This element also has a simmer switch, which does not make it simmer. This is extremely dangerous, as one does not know that the coil wants to heat items to the maximum temperature, and could cause a fire.

     Model

     790.90319012

     Serial number

     VF20460457

     Bought from

     Sears Home Store

     Bought

     Feb 17, 2012

     Where

     Middletown, Delaware: Home/Apartment/Condominium

     Who was involved

     Age 64, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

560. No one hurt

     Made Jan 6, 2015 · , sent to the company Jan 14, 2015 · , published by CPSC Jan 29, 2015

     The product, in the report: 2010 Kenmore Elite Electric Range Convection and reg oven with a glass cooktop.

     On the evening of Friday January 2, 2015 the exterior glass door on our 2010 Kenmore Elite Electric range. The oven had not been on for 30 hours. Luckily no one wa in the kitche. My husband heard a noise & glass breaking. When he entered the kitchen there was tempered glass broken and scattered all over the floor in a 5 foot radius.

     Model

     Kenmore Stainless Steel 30”Free standing Electric Range

     Serial number

     79092803010

     Bought from

     Sears in Castleton Square Mall Indianapolis, IN, Indiana

     Bought

     Aug 15, 2010

     Where

     Columbus, Indiana: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

561. No one hurt

     Made Jan 5, 2015 · , sent to the company Jan 13, 2015 · , published by CPSC Jan 28, 2015

     The product, in the report: Kenmore electric range model # 790.4678.1901 purchases January 2011

     Kenmore Electric range slide in model #790.4678.1901 front glass exploded while off and unattended some glass in sharp shards two years old no help from Sears...blogs show has happened to many

     Model

     790.4678.1901

     Bought from

     sears

     Bought

     Jan 1, 2011

     Where

     BANDERA, Texas: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

562. No one hurt

     Made Dec 31, 2014 · , sent to the company Jan 9, 2015 · , published by CPSC Jan 26, 2015

     The product, in the report: Electric Smooth Top Slide In Range

     Kenmore Elite Smooth Top Electric Slide In Range Model 790.46613501 Serial # NF61212006 Burners have come on all at once glowing red for no reason. There is a clicking sound from time to time everyday coming from the control panel and FF error will come up on the read out panel. The burners will not always cycle on and off as needed to keep from burning food.

     Model

     790.46613501

     Serial number

     NF61217006

     Bought from

     Sears, Florida

     Bought

     May 4, 2006, about then

     Where

     Jacksonville, Florida: Home/Apartment/Condominium

     Who was involved

     Age 58, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

563. No one hurt

     Made Dec 30, 2014 · , sent to the company Jan 12, 2015 · , published by CPSC Jan 27, 2015

     The product, in the report: Kenmore range model 790.95301 serial vf21909411

     broiler turned on ultra high while nobody was inside the house still stuck on circuit breaker had to be shut off one week before Christmas 2014 this is [REDACTED] no dinner for family and friends

     Model

     790.95301

     Serial number

     vf21909411

     Where

     sheridan, Wyoming: Street or Highway

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

564. No one hurt

     Made Dec 29, 2014 · , sent to the company Jan 7, 2015 · , published by CPSC Jan 22, 2015

     The product, in the report: double oven electric range

     Kenmore Electric Range, model 790.98053004 purchased from Sears about two years ago. The rack in the bottom oven is not sturdy enough. When roasting something heavy such as a turkey or ham, the rack slips out of the track on one side causing the pan and contents to fall to the bottom of the oven at an angle. This is because the rack sags in the middle due to the weight, pulling the rack out of the track. The weight is not excessive. The rack should be able to handle a 10 pound turkey! The rack slips especially when sliding it out to check the cooking progress or to baste etc. Very dangerous since the hot contents of the pan spill and splash all over the oven possibly starting a fire and burning the person. This has occurred on Dec. 24, 2014 and several times previously.

     Model

     790.96053004

     Serial number

     NF22924130

     Bought from

     Sears, Florida

     Bought

     Aug 1, 2012

     Where

     Largo, Florida: Home/Apartment/Condominium

     Who was involved

     Age 68, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

565. Not said

     Made Dec 27, 2014 · , sent to the company Jan 6, 2015 · , published by CPSC Jan 21, 2015

     The product, in the report: Kenmore Cook Top Free Standing Range

     Kenmore Cooktop Freestanding Range Model#790.96223409 Serial#VF62442326

     Oven goes from bake to broil without warning. Fire Hazard

     It has been doing this on and off for 2 years. Almost caused a fire 12/25/14. Called Kenmore when this started happening and got no response or help. Have unplugged it to reset it. Seemed to work for awhile then do it again. Will not work this time.

     Model

     790.96223409

     Serial number

     #VF62442326

     Bought from

     Sears

     Bought

     Aug 19, 2006

     Where

     Bucksport, Maine: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

566. Not said

     Made Dec 25, 2014 · , sent to the company Jan 6, 2015 · , published by CPSC Jan 21, 2015

     The product, in the report: Free standing range

     The oven was being used and displayed an error code. I hit the oven off button but could not get the oven to shut off....had to spin the oven around and unplug it. The house filled with smoke and burned the Christmas dinner being cooked. I left the oven unplugged for several hours and plugged back in and the oven elements got hot without turning the oven on.

     Model

     790.92413201

     Serial number

     Vf23706461

     Bought from

     Sears

     Where

     Millington, Tennessee: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

567. No one hurt

     Made Dec 23, 2014 · , sent to the company Jan 6, 2015 · , published by CPSC Jan 21, 2015

     The product, in the report: Kenmore Free Standing Range/Oven

     Kenmore Electric Range started on fire. In previous weeks, the unit would have a slight plastic/electric burning smell during pre-heat. During a pre-heat cycle last night, the unit displayed smoke coming out of the rear of the control panel area. I immediately pulled the oven out and disconnected power to the unit (I was unable to get to the circuit breaker in time).

     Upon inspection (after letting the oven cool down) it was found that the wiring harness that exits the control board had melted and caught on fire. This harness area was the yellow wire which extends to the lower heating element. Upon me removing the harness from the circuit board, the male end disconnected from the board, as the solder had been removed due to heat. The circuit board trace had also lifted.

     I have found several instances of this same issue on the web - one of which is another complaint on this site for the exact same issue (with pictures).

     http://www.saferproducts.gov/ViewIncident/1385947

     This is unacceptable. Sears has been notified and I was told since the unit was ~4 years old and that I didn’t buy the ‘extended warranty’ that there was not much else they can do. I find it completely unacceptable that this issue occurs, and has been reported several times on the web with ovens which use this board/harness. I went out and purchased another brand of oven, as even though I could fix this one for $160, I do not trust the design. The extra money is worth it to protect my family and possessions.

     Model

     790.92303010

     Serial number

     VF03950665

     Bought from

     Sears

     Bought

     Dec 30, 2011, about then

     Where

     Bettendorf, Iowa: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

568. No one hurt

     Made Dec 22, 2014 · , sent to the company Jan 2, 2015 · , published by CPSC Jan 16, 2015

     The product, in the report: Kenmore Elite model 790 electric range

     We have a Sears Kenmore Elite model 790 electric range. The shelves fall when any weight is put on them. I understand from online research this is a well known problem for Sears. I contacted them and they just pointed me to the parts department. It is a very hazardous situation because when hot things are in the oven and they fall it can burn someone. It is disappointing a company like Sears knows of this issue and yet refuses to acknowledge the problem or do anything to resolve it.

     Model

     790

     Bought from

     Sears, Iowa

     Bought

     Aug 15, 2010, about then

     Where

     Cedar Rapids, Iowa: Home/Apartment/Condominium

     Who was involved

     Age 50, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

569. No one hurt

     Made Dec 22, 2014 · , sent to the company Feb 9, 2015 · , published by CPSC Feb 25, 2015

     The product, in the report: Electric Range

     Kenmore Smoothtop Electric Range - December 21st, 2014 this caller’s wife was baking Christmas with the oven set at 350, however within two minutes the cookies were burning.

     The temperature of the oven had begun escalating itself and had 500 degrees very quickly.

     The caller’s wife turned the oven off, called to her husband who moved the stove away from the wall.

     There are no injuries being reported.

     Caller contacted manufacturer December 22nd, 2014, spoke with [REDACTED] with very thick accent who was advised that the caller’s range was not recalled.

     Model

     790.97454800L

     Serial number

     VF94573063

     Bought from

     Sears, Wisconsin

     Bought

     Nov 22, 2009

     Where

     Eagle, Wisconsin: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

570. No one hurt

     Made Dec 22, 2014 · , sent to the company Jan 14, 2015 · , published by CPSC Jan 29, 2015

     The product, in the report: smoothtop electric range

     (12/21/2014) The consumer stated that she was making breakfast. She turned the front left burner on. She placed a pan on the burner and tried to adjust the burner but she could not adjust it. Finally, she tried to turn the burner off but it got hung up on high and would not go off.

     The consumer unplugged the unit.

     Model

     790.9611340A

     Serial number

     VF71646734

     Bought from

     gift

     Where

     Central, South Carolina: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

571. No one hurt

     Made Dec 18, 2014 · , sent to the company Dec 30, 2014 · , published by CPSC Jan 14, 2015

     The product, in the report: Kenmore Glass top electric stove.

     oven won’t turn off even though everything is off.

     Model

     790.92413201

     Serial number

     VF21426928

     Bought from

     Sears, Texas

     Bought

     Jun 15, 2001, about then

     Where

     San Antonio, Texas: Home/Apartment/Condominium

     Who was involved

     Age 43, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

572. No one hurt

     Made Dec 17, 2014 · , sent to the company Jan 16, 2015 · , published by CPSC Feb 2, 2015

     The product, in the report: Electric Range

     Caller is reporting his smoothtop electric range oven door glass. The range had not been in use since December 7th, 2014 which was the day before this incident

     On December 8th, 2014 the caller’s wife heard popping noises coming from her kitchen area. She went into kithen and saw that there was glass everywhere as near as just beside the range and as far away as 15 - 20 feet from the range.

     This caller is reporting this incident due to the potential for harm that was believed to be evident especially if there had been children present.

     There are no injuries being reported.

     The caller contacted the manufacturer on December 9th, 2014 and was advised that there was no warranty on this unit.

     The submitter added he would like the stove fixed at manufacturer’s expense...

     Model

     790.9641340E

     Serial number

     VF83741137

     Bought from

     Sears, Pennsylvania

     Bought

     Jun 15, 2008, about then

     Where

     Irwin, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

573. No one hurt

     Made Dec 16, 2014 · , sent to the company Jan 22, 2015 · , published by CPSC Feb 5, 2015

     The product, in the report: Electric range; white color

     The consumer is filing a report on her unit which she feels poses a fire hazard and should be recalled.

     On 12/15/14 the consumer was using the oven to bake cookies. The consumer had set the oven on a bake setting and at a 350 degree temperature. After an hour she states the broiler element spontaneously turned and her cookies were burning even though it still had 6 minutes left. The consumer states that temperature was still at 350 degrees but shortly after she noticed an error code on the control panel that read “PF” which she believes means power failure. The consumer pressed the “off” button but the oven failed to turn off. The consumer cut the circuit breaker to shut off the unit. The consumer has kept the circuit breaker off.

     The consumer contacted a local appliance company so the unit can be repaired. The consumer informed the company of the incident and the company advised the consumer that this problem is a common issue with similar units. The company did not recommend that she repair the unit because it was likely that the incident would occur again. The company suggested that the consumer contact CPSC to report the problem.

     The consumer states the unit was repaired but does not recall the date. The “sure simmered” setting was not working and the consumer states it was repaired through Sears under warranty.

     Model

     66592012102

     UPC

     Unknown

     Serial number

     RM2017093

     Bought from

     Sears, Michigan

     Bought

     May 30, 2002, about then

     Where

     Lapeer, Michigan: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

574. First aid

     Made Dec 12, 2014 · , sent to the company Jan 16, 2015 · , published by CPSC Feb 2, 2015

     The product, in the report: Electric Range

     The consumer stated that her daughter was putting something in a cabinet and the oven door glass exploded. The consumer stated that only the outer glass exploded. The consumer stated that the glass exploded into many various sized pieces.

     The consumer stated that her daughter did not even touch the range. The glass cut her daughter’s left foot. The consumer’s daughter was provided at home first-aid care.

     The consumer stated that she contacted the manf on 12/11/14. They took a report. They informed her that they would forward it over. The consumer was offered 10% off of new stove. The manf offered to send out a technician without charge.

     Model

     79094342700

     Serial number

     VF80759203

     Bought from

     Sears, Ohio

     Bought

     Jan 1, 2008, about then

     Where

     Dayton, Ohio: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

575. No one hurt

     Made Dec 11, 2014 · , sent to the company Jan 14, 2015 · , published by CPSC Jan 29, 2015

     The product, in the report: Electric Range

     The consumer stated that the range was in the house when she purchased it on 10/7/14.

     The consumer stated that the oven did not heat up to the set temperature.

     The consumer has a home warranty. The consumer contacted them and they sent out a technician from Sears to inspect the unit.

     Technician from Sears came and replaced the control board on the unit. The technician tested the unit and it worked fine.

     After two days, the unit was having the same issue. Sears informed the consumer that they would send out a technician again to inspect it. The technician came out on 12/9/14. Few minutes before coming out, the technician asked the consumer to turn on the oven. The consumer stated that within 5 minutes, she could smell the oven burning. The consumer stated that the temperature was over 600F and the broiler had turned on. The consumer stated the oven would not turn off from the control panel. The technician arrived in the meantime and pulled out the unit to unplug it. The technician disconnected the oven portion.

     The technician replaced the control board again. The technician stated that the earlier replacement part was faulty. The consumer stated that the replacement part was reconditioned.

     The consumer tried to use the oven again on 12/10/14 and it failed to heat up to the set temperature. The consumer turned it off and did not want to risk having the unit get to the point of not shutting off.

     The consumer stated that there is nothing wrong with the cooktop.

     Model

     665.95002102

     Serial number

     RL3514579

     Bought from

     Sears

     Where

     Smithsfield, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

576. No one hurt

     Made Dec 10, 2014 · , sent to the company Feb 5, 2015 · , published by CPSC Feb 23, 2015

     The product, in the report: Electric Oven

     Caller stated that his electric oven broil mode comes on without the unit being powered on. This has been ongoing for the past 3 weeks, he has to power it off from the circuit breaker.

     12/5 -12/9 The manufacturer was contacted and he was transferred to a lot of departments but no one was willing to assist him with this issue. He was also informed that his range was not part of a recall although it displays similar problems of Recall#09-333.Hazard: Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers.

     Caller is concerned that this oven poses a fire hazard which can cause a house fire and feels that it should be recalled.

     Model

     665.98013801

     Serial number

     11320448pa

     Bought from

     Sears, Florida

     Bought

     Feb 7, 2009, about then

     Where

     Holiday, Florida: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

577. No one hurt

     Made Dec 10, 2014 · , sent to the company Jan 14, 2015 · , published by CPSC Jan 29, 2015

     The product, in the report: Electric range oven

     Caller was baking cake December 6th, 2014, she left kitchen for maybe a few minutes then smelled a burning odor.

     She returned to kitchen finding it full of dark gray smoke.

     The broiler had turned itself on and charcoaled her cake.

     Sears/Kenmore electric range model# She attempted to turn the range off but could not, she turned the breaker off and has left it off.

     She is reporting this product due to the potential for a fire hazard.

     She contacted the manufacturer December 8th, 2014 and created report# 3041879 (could be 3041079)

     There are no injuries to be reported

     Model

     665.95824003

     Serial number

     RM0811358.

     Bought from

     Sears, Minnesota

     Bought

     Feb 23, 2002

     Where

     Waverly, Minnesota: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

578. No one hurt

     Made Dec 9, 2014 · , sent to the company Jan 14, 2015 · , published by CPSC Jan 29, 2015

     The product, in the report: 30” electronic slide in range

     (12/09/2014) The consumer stated that his wife pre-heated the oven to 325 degrees. When she open the oven door to put in a pie, the glass door of the oven shattered.

     No injuries.

     (12/09/2014) The consumer called the company. He advised them of the incident. The consumer was advised that they had never heard of the glass door exploding.

     The consumer called the customer service line and spoke with [REDACTED]. He was advised that the information would be forwarded to the Product Safety Department.

     Model

     790.46782903

     Serial number

     NF12417175

     Bought from

     Sears, New Hampshire

     Bought

     Dec 23, 2011

     Where

     Bedford, New Hampshire: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

579. Hurt, no treatment

     Made Dec 7, 2014 · , sent to the company Dec 15, 2014 · , published by CPSC Dec 31, 2014

     The product, in the report: Kenmore Electric Range model number 790.943737. Serial Number: VF82355307

     While baking fish with a marinade in a Kenmore Electric Range (Model #790.94373700), I open the range door to check whether the fish was done backing. When I open the oven door, a flash fire occurred which singed the polar fleece shirt I was wearing and my hair. I also had minor burns on my face. Because the injuries were minor, I did not seek medical care.

     Model

     790.943737

     Serial number

     VF82355307

     Bought from

     Sears, Maryland

     Bought

     Jun 14, 2008, about then

     Where

     Silver Spring, Maryland: Home/Apartment/Condominium

     Who was involved

     Age 49, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

580. No one hurt

     Made Dec 2, 2014 · , sent to the company Dec 10, 2014 · , published by CPSC Dec 24, 2014

     The product, in the report: Kenmore 30” oven/range bisque

     Baking chicken at 350deg. After about15 min noticed different odor than usual. After another 5 minutes noticed oven displaying E2 F3 (I think) error meaning oven too hot. Turned oven off, but it remained on, broiler element only. Had to turn oven off at circuit breaker. If I had not been present and had not opened circuit breaker at box, I believe there would likely have been a fire. Chicken was burnt.

     Cannot use cooktop. If breaker is turned back on, broiler element turns on even though oven is turned off. One would think that controller failure would shut everything down, rather than allowing element to be powered on and heating when nothing is turned on.

     Model

     665.95004102

     Serial number

     RP2221827

     Bought from

     Sears

     Bought

     Jan 1, 2004, about then

     Where

     Mystic, Connecticut: Mobile/Manufactured Home

     Who was involved

     Age 60, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

581. No one hurt

     Made Dec 1, 2014 · , sent to the company Dec 9, 2014 · , published by CPSC Dec 23, 2014

     The product, in the report: Kenmore smooth top electric range

     The oven on our electric range wouldn’t shut down. When manually turned off, it not turn off and an “F-10” notification flashed in the display window. The oven continued to overheat. Everything in the oven was burned to a crisp. The circuit breaker had to be switched to the off position in order to turn off the stove.

     Model

     #790.94382700

     UPC

     None

     Serial number

     VF 73947560

     Bought from

     Sears

     Bought

     Jun 16, 2008, about then

     Where

     Brunswick, United States: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

582. No one hurt

     Made Nov 29, 2014 · , sent to the company Dec 8, 2014 · , published by CPSC Dec 22, 2014

     The product, in the report: Kenmore Smooth Top Range. Model number 790.96112409 serial number VF4169829

     Burner on range would not turn off. After several attempts to turn it off the burner finally stopped heating. A few seconds later the burner turned on to full power by itself.

     Model

     790.96112409

     Serial number

     VF4169829

     Bought from

     Sears, Nevada

     Bought

     Oct 10, 2007, about then

     Where

     Boulder City, Nevada: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

583. No one hurt

     Made Nov 28, 2014 · , sent to the company Dec 8, 2014 · , published by CPSC Dec 22, 2014

     The product, in the report: Kenmore Electric Range Model No. 790.9621340C, stainless steel and black smooth top

     Faint burning plastic smell had recently began to occur when the oven was turned on and persisted for a few days. Today, as both oven and range were in use, loud static pops and sparks flew out of the bottom of the oven and from the back, spewing black smoke and ash out of the vents. The electricity was still flowing into the unit, as both the oven and burner were clearly on. Smoke continued to pour out of the back of the unit until the main breaker was turned off. Fire department arrived approximately four minutes after the incident occurred (called 911 immediately and fire station is located within .5 mile of our residence) and reported that the area around the range was 180 degrees F. The sparks caused damage to the laminate flooring (melted through) and the area behind the range was charred.

     Model

     790.9621340C

     Serial number

     VF72921263

     Where

     Unspecified: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

584. Not said

     Made Nov 27, 2014 · , sent to the company Dec 5, 2014 · , published by CPSC Dec 19, 2014

     The product, in the report: Kenmore Self Cleaning Range Model 790.95661100 serial vf13623891

     Kenmore Stove model 790.95661100 turned the oven on to bake, came back in a few minutes and the oven had turned itself to broil and would not turn off. Had to flip the breaker to turn it off. This exact same issue happened to another family member a short time ago with the same model stove.

     Model

     790.95661100

     Serial number

     vf13623891

     Bought from

     Sears, Florida

     Where

     Orlando, Florida: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

585. First aid

     Made Nov 26, 2014 · , sent to the company Dec 5, 2014 · , published by CPSC Dec 19, 2014

     The product, in the report: Kenmore flat top stove and oven

     I had just finished pre-heating our oven at 350 degrees when I opened the oven door, placed the food inside, and was closing the oven door when the glass front exploded showering my legs and the kitchen floor with broken glass. The glass exploded before the oven door was closed and while I was still holding the handle.

     The internet is littered with people having the same issue ([REDACTED]kenmore oven door exploding). I have no faith that reporting this to Sears will do any good. I would think a recall on this product would have already occured. Disappointing.

     Model

     Model # 79092903011, Glass Door Part # 316452717

     Serial number

     VF04731697

     Bought from

     Sears

     Bought

     Nov 1, 2012, about then

     Where

     Baldwinsville, New York: Home/Apartment/Condominium

     Who was involved

     Age 50, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

586. No one hurt

     Made Nov 24, 2014 · , sent to the company Dec 17, 2014 · , published by CPSC Jan 5, 2015

     The product, in the report: Electric oven with 2 grates for shelve (no range with the product)

     10/2007 The consumer purchased the oven.

     11/2012 (Thanksgiving) The oven was in use for approximately 6 hours and set to 325 degrees. The consumer’s wife opened the oven door and attempted to pull out the metal oven rack, but the rack started to fall toward the bottom of the oven. The oven walls had expanded and left less support for the oven rack, which allowed one side of the rack to fall down. The rack was placed on the lowest possible height setting, just above the burner.

     The consumer said that heavy items cannot be placed on the lower rack setting, because the same thing will happen. The consumer has place wood stove bricks in his oven to support the oven racks.

     1/2013 The consumer called Sear’s Consumer Affairs and he was provided with various numbers at different times. The consumer was assigned case #[REDACTED] . They sent out a technician to examine the stove and create an estimate of what the repair would cost.

     1/15/2013 The first technician came out and estimated the repair to cost $883.00. The first technician stopped by for the estimate, but did not identify what the cause of the problem was. Sear’s agreed to send the first technician out free of charge and they covered the $90 service fee.

     The consumer followed up with the Sear’s, because he wanted them to identify the problem and the possible cause.

     2/4/2013 A 2nd technician came out to examine the oven. This technician identified that the oven walls expanded during use and indicated that this was a manufacturer’s defect and that there were a total of 4 other companies that he was aware of with a similar problem. The consumer said that the other companies that the technician mentioned were [REDACTED], [REDACTED], Electrolux & [REDACTED]. The technician took measurements of the oven and said that it was not the consumer’s fault.

     The consumer contacted Electrolux and initially their rep’s told the consumer that they did not make his oven. After several conversations with various rep’s, Electrolux mentioned that they may have been manufacturing oven during the time his was made, but did not confirm that they made his specific oven. The rep. told the consumer that the oven was out of warranty and there was nothing they could do for him.

     The consumer said that the various rep’s that he spoke with repeatedly told him that the oven was out of warranty and indicated that he should have continued to purchase the extended warranty.

     None of the companies have been willing to provide the consumer any further assistance.

     The consumer believes that this presents a substantial safety hazard and may be more wide spread.

     The consumer’s oven did not appear to be included in any CPSC recalls.

     Model

     790.47789405

     Serial number

     NF73717379

     Bought from

     Sear’s

     Bought

     Oct 11, 2007, about then

     Where

     Pleasant Valley, New York: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

587. No one hurt

     Made Nov 21, 2014 · , sent to the company Jan 23, 2015 · , published by CPSC Feb 6, 2015

     The product, in the report: Electric Range

     Caller stated that his mother owns the range and that they are experiencing the same problem of 09-333. Hazard: Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers.

     Caller stated that the problems has been ongoing intermittently over a month or so.

     11/2014 The retailer was contacted and he was referred to the agency to file a report.

     Caller feels that this range is a fire hazard and should be recalled.

     The submitter added the stove is very dangerous.

     Model

     665.95781000

     Serial number

     rl0244873

     Bought from

     Sears, Missouri

     Where

     Sedalia, Missouri: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

588. No one hurt

     Made Nov 19, 2014 · , sent to the company Feb 25, 2015 · , published by CPSC Mar 12, 2015

     The product, in the report: Electric Range Convection range, self cleaning

     Consumer stated that when the oven was turned on it would not pre-heat. He decided to purchase another unit and when he unplugged and removed it from the wall, he noticed that the electrical wires had melted. The retailer was contacted approximately 6 months after it was purchased for the heat escaping from the oven because it was not sealed properly, however, no one was sent out. He has contacted them several times about the problems he was having with the stove including, burners malfunctioning but they were charging him for sending out a technician and he declined.

     Consumer stated that the range is a fire hazard and was not part of a recall#09-333 and should be included.

     Model

     790.97452800

     Serial number

     VP908555446

     Bought from

     Sears, Washington

     Bought

     Mar 27, 2009, about then

     Where

     Conconully, Washington: Unspecified

     Who was involved

     Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

589. No one hurt

     Made Nov 18, 2014 · , sent to the company Nov 28, 2014 · , published by CPSC Dec 12, 2014

     The product, in the report: Kenmore Elite Smooth top electric range w/ convection cooking. 5 burner top in stainless steel & black finish.

     Kenmore Elite Smooth top range Model #790.94453700 Serial # VF74441886. We had cooked some biscuits on the convection setting @ 350 degrees for 14 minutes. We were sitting in the living room after dinner and heard a strange noise coming from the kitchen. We ran into the kitchen to see flames and smoke pouring out from behind the stove. I ran to the oven and tried to pull it out and realized I should shut of the breaker first. After flipping off the breaker, we pulled out the oven to see it was still on fire. We were able to put out the fire with water. After letting the range cool down, I pulled it out the rest of the way and saw the fire had started at the pigtail mounting block. It had completely melted down and caught the rest of the wiring in the back of the unit on fire and had burnt a hole in the wall behind the range. The wall is also covered with dark black soot from the fire.

     Model

     790.94453700

     Serial number

     vf74441886

     Bought from

     Sears, Ohio

     Bought

     Nov 15, 2007, about then

     Where

     Mogadore, Ohio: Home/Apartment/Condominium

     Who was involved

     Age 7, Male

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

590. No one hurt

     Made Nov 17, 2014 · , sent to the company Nov 26, 2014 · , published by CPSC Dec 11, 2014

     The product, in the report: True White Kenmore Electric Range

     I was using the stove part of the oven to cook. While waiting for my soup to cook on the stove, I went into the other room. I could hear a beep coming ever so often from the kitchen. I hadn’t set the timer, nor was I preheating the oven so I ignored the beep (thinking it was on tv) for the first couple times. After about 10-15 minutes I went into the kitchen to see if I could find the beep. There was a message on the clock part of the stove. It said F-4 or F-3 (I can’t remember for sure, but it was something I hadn’t seen) I could smell something “hot smelling” so I looked into the oven which is when I noticed the Broiler (top part) of the oven was on. I had not turned any part of the oven on so I was surprised it was and already getting very hot. I tried hitting the “cancel, off” button several times on my oven. I turned the stove off as well and tried hitting the cancel off button again. Nothing would work to turn the oven off, it just kept getting hotter to the point that it was making the counter and wall surrounding the oven very hot to the touch. After many failed attempts to turn the oven off we turned the power off to the oven. We tried about 20 minutes later to return power to the oven and immediately it started getting hot again on its own. I believe this is a serious safety issue. Our oven is only 10 years old. We have a receipt of the date purchased. Had this happened when we were sleeping or not home I fear it would have burnt our house down. The amount of heat being thrown off from the oven for the less than half hour it was on was immense and I believe would have only gotten hotter. We currently have the power off to the oven so to prevent it from happening again and there is no way I will be endangering my family by returning power to it.

     Model

     95012102

     Serial number

     RM1720906

     Bought from

     Sears, Minnesota

     Bought

     Feb 20, 2004

     Where

     International Falls, Minnesota: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

591. Not said

     Made Nov 17, 2014 · , sent to the company Dec 12, 2014 · , published by CPSC Dec 30, 2014

     The product, in the report: electric range

     (11/15/2014) The consumer stated that his wife turned the oven on. There was a burning smell coming from the stove . She turned the oven off. She tried the one of the burners on the top. They were not working.

     The consumer pulled the range out from the wall and unplugged the product. He noticed that some of the wires at the back of the stove were melted.

     Model

     790.95321300

     Serial number

     VF31522656

     Bought from

     Sears, New Hampshire

     Bought

     Nov 26, 2004, about then

     Where

     Acton, Maine: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

592. No one hurt

     Made Nov 17, 2014 · , sent to the company Nov 26, 2014 · , published by CPSC Dec 11, 2014

     The product, in the report: Sears Kenmore Electric Range Slide in Model Model # 79046999103

     Kenmore Electric Range Slide in model 2002 ......Using the oven....what I was cooking was burning & causing tons of smoke...The broiler was blazing hot even though the broiler was not turned on. We turned the breaker off because the broiler would not turn off even though the oven was completely turned off...Tried turning the breaker on a few times to see if the unit would re-set & again, without turning anything on, the broiler got blazing hot. This exact model is not on the Sears recall list but the same year and same starting model #’s are on the recall list...Extremely bad fire hazard. So thankful I was home when we encountered this problem.

     Model

     79046999103

     Serial number

     NF24515979

     Bought from

     Sears

     Bought

     Nov 17, 2002

     Where

     West Olive, Michigan: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

593. No one hurt

     Made Nov 13, 2014 · , sent to the company Nov 24, 2014 · , published by CPSC Dec 9, 2014

     The product, in the report: Kenmore electric induction range. Model# 790.92183011. Brushed stainless steel with a ceramic glass smooth top surface.

     My wife was cooking dinner tonight on our 1 1/2 year old Kenmore range (model# 790.92183011) when the outer glass exploded, throwing glass everywhere. The oven temperature was set at 350 & thankfully my daughter had just moved out of the way. This is very disturbing to me being I have read numerous reports tonight describing similar incidents with this model range. I feel this is a serious safety concern and that it needs immediate attention. Unfortunately, when I called Sears they said it could have been a bad batch/group of glass but they wouldn’t cover it under warranty.

     Model

     790.92183011

     Serial number

     VF03945743

     Where

     Unspecified: Unspecified

     Who was involved

     Female

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

594. Not said

     Made Nov 13, 2014 · , sent to the company Nov 24, 2014 · , published by CPSC Dec 9, 2014

     The product, in the report: Kenmore 30” electric range

     I was baking a roast at 350 degrees. Around hour 2, the oven beeped, but I did not have a timer on. When I went to see, the broiler had come on, though it was only set to bake. It was extremely hot and the heating elements glowing red. I tried multiple times to turn off the oven and it would not turn off. The only way to resolve it was to flip the circuit breaker. I waited 24 hours and turned the circuit breaker back. The broiler came back on as well.

     Model

     655.95022101

     Serial number

     RL4815748

     Bought from

     Sears

     Where

     Ham Lake, Minnesota: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

595. No one hurt

     Made Nov 5, 2014 · , sent to the company Dec 3, 2014 · , published by CPSC Dec 17, 2014

     The product, in the report: electric range

     (10/31/2014) The consumer stated that the left front burner come on and off by itself. The consumer had to turn the stove off at the circuit breaker. This happened again on 11/4.

     The consumer indicated that she is having the same issue as the ranges that were recalled in Release #09-333 but her model is not included.

     (11/5/2014) The consumer called the company. A service call was set up for someone to come out and look at the range.

     Model

     790.46613501

     Serial number

     NF61116480

     Bought from

     Sears, Florida

     Bought

     Nov 4, 2006, about then

     Where

     Englewood, Florida: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

596. No one hurt

     Made Oct 31, 2014 · , sent to the company Nov 10, 2014 · , published by CPSC Nov 28, 2014

     The product, in the report: Model 790 double electric oven

     I have a 10 year old Kenmore oven. Model number 790. The bottom ovens glass front exploded at 8:30 am. There was no one in the kitchen at the time. Small pieces of glass were all over the kitchen as far as 15 feet away. The oven door exploded at a time that the oven was not on nor without anything hitting it. The lower oven had not been used in months and has never used the self cleaning option. Only two of us live at the home and there are no small kids running around that could have bumped into the glass over time. This is a safety concern because of the of thousands of little pieces of glass that traveled at high speed up to 15 feet from the oven. Someone could have been seriously injured if they were in the room at the time.

     Model

     790.47762400

     Serial number

     nf51214402

     Bought from

     sears

     Bought

     Oct 3, 2005

     Where

     LAWRENCEVILLE, United States: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

597. First aid

     Made Oct 30, 2014 · , sent to the company Dec 5, 2014 · , published by CPSC Dec 19, 2014

     The product, in the report: Electric Range

     Caller is reporting her electric four burner range top becomes red hot whenever any of the burners are in use, this became evident from the beginning of purchase from retailer in NJ around October 2010.

     The caller leaned over the range and burned her stomach which she treated herself.

     All elements are shut off , they will not turn on until the element consumer wishes to use is jiggled to obtain connection, but then sometimes will fluctuate from the temperature consumer sets when in use. When element is jiggled, bluish-green sparks occur.

     When elements are pulled off to clean underneath the caller has noticed that where the element and the connections meet the prongs at the base (red & white) have crumbled and fallen off and prongs remaining are corroded.

     The elements will shut off.

     October 2014 the caller burned her finger but ran cold water over it.

     Not injuries are being reported, not medical attention has been required.

     Caller has attempted to contact the manufacturer by phone but was pushed back and forth so ultimately sent a letter to them.

     Model

     94213400

     Serial number

     VF43250600

     Bought from

     Sears, New Jersey

     Bought

     Oct 15, 2010, about then

     Where

     Pitman, New Jersey: Unspecified

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

598. No one hurt

     Made Oct 28, 2014 · , sent to the company Nov 5, 2014 · , published by CPSC Nov 24, 2014

     The product, in the report: White Kenmore electric range with a ceramic cooktop and double ovens. It was the bottom, big oven door that broke. Model number is 790.9805. This oven was purchased 3 years ago almost to the date when this happened.

     The big glass door on my Kenmore double oven stove basically exploded. The stove and ovens were not in use at the time. It was a Saturday and the last time the oven had been used was on Tuesday of that week. Glass particles went as far as 10 feet.

     Model

     Kenmore 790.9805

     Serial number

     79098052000

     Bought from

     Sears

     Bought

     Oct 1, 2011, about then

     Where

     Hillsdale, Michigan: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

599. Hurt, no treatment

     Made Oct 27, 2014 · , sent to the company Nov 21, 2014 · , published by CPSC Dec 8, 2014

     The product, in the report: 5 burner electric range

     The consumer would like to file a report against her product because she feels it poses both a safety and fire hazard.

     10/11/2014 The consumer woke up in the morning and noticed the front, right burner on her range was turned on and fully engaged. Said burner is the hottest and largest one of her unit’s five burners. The consumer reports that everything surrounding the range was hot, including the cabinets, granite, etc. The consumer slightly burned her fingers trying to shut it off because of the heat radiating from the unit. The consumer’s husband had to switch off the breaker that provides electricity to the range. The consumer does not know the length of time the range was on. She went to sleep the night before with the range off and woke up to it on.

     The consumer reports that the control panel was not working for the remaining four burners. In order to continue using her range until she could repair it or afford a new one, the consumer’s husband had to cut off the wires connecting to the faulty burner. The consumer indicates that this was the only way the burner would maintain itself off and the remaining would turn on when needed.

     The consumer called the retailer and they informed her that her unit was not included in a recall and therefore were unable to provide any assistance free of charge. They indicated that work on her unit would have to be paid for out of pocket by the consumer.

     The light on the microwave situated above the range is no longer working, although the consumer does not know if this is in correlation to the incident. The consumer reports that she uses her range on a daily basis and never had problems with it. She indicates that there are no apparent physical damages to her unit.

     Model

     79099113301

     Serial number

     VF41201176

     Bought from

     Sears, Florida

     Bought

     Mar 15, 2004, about then

     Where

     Winter Springs, Florida: Unspecified

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Elite, made or sold by ELECTROLUX/WHITE CONSOLIDATED

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

600. No one hurt

     Made Oct 27, 2014 · , sent to the company Nov 4, 2014 · , published by CPSC Nov 21, 2014

     The product, in the report: White Kenmore Elite electric wall oven, standard 27”. Model 790.47882602. Serial number NF81113819

     When the door of our Kenmore Elite wall oven was opened, the oven rack fell off the side support, slopping a pot of 350 degree food in the oven. Only luck and fast responses prevented major burns to the person checking on the food.

     We are now able to use the oven only with the rack in the lowest position, with light dishes.

     The oven is a model 790.47882602, serial number NF81113819.

     I have contacted two different Sears customer service phone numbers, each time being told that if I am not the original purchaser of the oven, nothing can be done, and that I would have to pay for a service call to be provided with a repair estimate. When I explained that it is a safety issue they didn’t respond any differently.

     There are multiple descriptions of this oven failing the same way, in all ages of the oven, so I believe Sears is probably aware of the problem.

     Model

     Kenmore Elite 790.47882602

     Serial number

     NF81113819

     Where

     Olympia, Washington: Home/Apartment/Condominium

     Who was involved

     Age 68, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

CPSC’s disclaimer

Sources