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Kenmore electric stoves and ovens

1,607 reports to CPSC, the latest made Oct 13, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 6, 2026.

  • 1,607reports to CPSC
  • Oct 13, 2026the latest report was made
  • Apr 12, 2011the earliest
  • 1,478with the company’s comments
Brand
Kenmore
Makers
Sears Holdings Management Corporation, ELECTROLUX/WHITE CONSOLIDATED and WHIRLPOOL CORPORATION, and 1 otherMakers, importers or sellers, as the reports name them
Product
Electric stoves and ovensNot countertop ovensCPSC’s product type: Electric Ranges or Ovens (Excl Counter-top Ovens) (code 278), in Kitchen: Appliances
Other ways the reports write the brand (67)

“Kenmore Elite”, “Kenmore Electric Range”, “Kenmore elite”, “Kenmore Elite Electric Range”, “Kenmore electric range”, “Kenmore Smoothtop”, “Kenmore (Sears)”, “Kennmore”, “kenmore elite”, “KENMORE ELITE”, “Kenmmore”, “Kenmore/Frigidaire”, “Kenmore/Sears”, “Kennore”, “GE Kenmore Electric Range”, “KENMORE ELECTRIC RANGE”, “Kemore”, “Kemore Elite”, “Ken more”, “Kenmore (Fridgidare?)”, “Kenmore - Professional Cooktop”, “Kenmore - Sears Roebuck and Co.”, “Kenmore / Sears”, “Kenmore 30” Self Clean Slide-In Electric Range w/Deluxe Coil”, “Kenmore 790.92903010”, “Kenmore 790.9601”, “Kenmore 790.96614401”, “Kenmore 790.99113301”, “Kenmore Black 30 in Freestanding Electric Range”, “Kenmore Electric Range 790.97423901”, “Kenmore Electric Range Drop-In model”, “Kenmore Electric Range Model 790”, “Kenmore Electric range”, “Kenmore Electric smoothtop range”, “Kenmore Elite (Sears)”, “Kenmore Elite 30 inch glass top electric range”, “Kenmore Elite 48353 Electric Wall Oven—More Room to Bake”, “Kenmore Elite Range”, “Kenmore Elite Range/oven”, “Kenmore Elite Slide-in Range”, “Kenmore Elite Smoothtop Range”, “Kenmore Elite Stove”, “Kenmore Elite slide-in range, electric”, “Kenmore Frigidaire”, “Kenmore Profile”, “Kenmore Range”, “Kenmore Sears”, “Kenmore Self-Cleaning Electric Range”, “Kenmore Smooth Top Electric Range.”, “Kenmore Super Capacity Ultra Bake Electric over”, “Kenmore Ultra Bake Self Cleaning Super Capacity Electric Ran”, “Kenmore Wall Oven Combination”, “Kenmore electric range model 790.9021”, “Kenmore electric smooth top range”, “Kenmore from Sears”, “Kenmore model #665.95012102”, “Kenmore model 790 95884301”, “Kenmore self cleaning range”, “Kenmore ultra bake, self cleaning, super capacity”, “Kenmorre Elite”, “Kenomore”, “kenmore (frigidaire) elite oven”, “kenmore 79094102702”, “kenmore Elite”, “kenmore range”, “kenmore range and oven” and “kenmore stove”

By month

11 reports from November 2025 to October 2026; the most in July 2026, 2. 1,596 earlier reports, since April 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20261
July 20262
June 20261
April 20261
March 20261
February 20262
December 20252
November 20251
October 20252
September 20251
August 20252
July 20251
May 20252
March 20251
February 20251
January 20251
December 20241
November 20241
October 20241
September 20242
August 20245
July 20243
June 20246
May 20244
April 20241
February 20242
January 20241
December 20232
October 20231
September 20232
May 20231
April 20231
March 20231
December 20221
November 20224
October 20222
May 20221
March 20221
February 20221
January 20221
November 20213
October 20211
September 20212
June 20211
May 20212
April 20211
February 20213
January 20212
December 20202
November 20205
October 20202
September 20203
August 20201
July 20201
May 20203
April 20201
March 20203
February 20205
December 20192
November 20192
October 20194
September 20191
August 20194
June 20193
April 20192
March 20191
February 20191
January 20192
December 20183
November 20183
October 20186
September 20183
August 20181
July 20189
June 20184
May 20186
April 20184
March 20182
February 20184
January 20189
December 20176
November 201711
October 20177
September 20172
August 20175
July 20177
June 20175
May 201713
April 20179
March 20179
February 201715
January 201714
December 20168
November 201612
October 20168
September 20166
August 201611
July 20169
June 20169
May 201612
April 201610
March 201611
February 201613
January 201616
December 201518
November 201515
October 201516
September 201512
August 201512
July 201511
June 201514
May 20157
April 20157
March 201511
February 20156
January 201518
December 201420
November 201414
October 201415
September 20147
August 201416
July 201423
June 201415
May 201420
April 201418
March 201420
February 201420
January 201418
December 201318
November 201329
October 201324
September 201319
August 201319
July 201331
June 201318
May 201323
April 201323
March 201319
February 201331
January 201339
December 201228
November 201225
October 201229
September 201231
August 201217
July 201230
June 201218
May 201216
April 201222
March 201230
February 201236
January 201238
December 201133
November 201124
October 201128
September 201134
August 201123
July 201134
June 201129
May 201120
April 20113

How badly anyone was hurt

  • Hospital admission 3 CPSC: Injury, Hospital Admission
  • Emergency room 5 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 3 CPSC: Injury, Seen by Medical Professional
  • First aid 58 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 75 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 16 CPSC: Injury, Level of care not known
  • No one hurt 1,357 CPSC: Incident, No Injury
  • No incident, no one hurt 11 CPSC: No Incident, No Injury
  • Not said 79 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 6, 2026. Updated daily.

  1. No one hurt

    Made Jan 24, 2016, sent to the company Feb 2, 2016, published by CPSC Feb 18, 2016

    The product, in the report: stainless steel with black border around the glass of the oven door, black face plate of the stove with drawer warmer and burner warmer

    January 24, 2016 - I was making breakfast this morning. I opened the oven door of our Kenmore Elite oven and as I was trying to put a baking pan in all I heard was a big bang and realized that the front glass outside of the oven door just shattered. I research online to see what would have caused for this to happen and I read so many incidents that are exactly the same of what have occured in our kitchen this morning. Of course the same issue....did not get anywhere of getting this issue resolved.

    Model
    790.9747*, 9748*
    Where
    London, Canada: Home/Apartment/Condominium
    Who was involved
    Age 42, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite Electric Range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Jan 23, 2016, sent to the company Feb 2, 2016, published by CPSC Feb 18, 2016

    The product, in the report: Kenmore electric range Model 790.46593504 glass top slide in.

    The left rear burner spontaneously turned on and started a fire.

    Model
    790.46593504
    Serial number
    NF74312041
    Bought from
    Sears
    Bought
    Jun 11, 2008, about then
    Where
    Hilo, Hawaii: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Jan 21, 2016, sent to the company Feb 2, 2016, published by CPSC Feb 18, 2016

    The product, in the report: Electric range

    Kenmore Electric Range model 790.92903010 glass door explodes Outer glass shattered while opening the oven door. Oven had been in use at 300 degrees but was off and cooling down. This is the second time this has happened to this range.

    The range was purchased 10/25/2010.

    The first incident was found 9/23/2013. No one was home for three days before we found the shattered glass on the floor upon our return.

    The second incident happened 1/20/2016.

    The self cleaning feature has never been used. The glass was not hit, scratched or otherwise damaged.

    If a child had been in front of the oven, an injury would have been a certainty.

    Model
    Kenmore 790.92903010
    Serial number
    VF04159080
    Bought
    Oct 25, 2010
    Where
    Strongsville, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 72, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Jan 19, 2016, sent to the company Feb 24, 2016, published by CPSC Mar 9, 2016

    The product, in the report: Electric Range

    The consumer noticed the oven would turn “Off” and set on preheat then would turn on to 500 burners that would not turn off.

    (1/18/16) The consumer had the oven set to preheat (350 degrees) and about 5 minutes later the consumer noticed that the oven temperature was at 500 degrees. The consumer then shut off the range and shut off the circuit breaker.

    The consumer states the oven has turned off unexpectedly before but this was the first time the temperature changed unexpectedly. The consumer has also had problems with the burners failing to turn off. The consumer could not remember which burners but he states the burners would appear to be on low heat level but the knob would be to the “Off” position.

    (1/19/16) The consumer contacted Sears to inform them about the issue and he was advised that his range is not recalled. The consumer was advised to contact CPSC Hotline to report the incident.

    The consumer plans to contact Kenmore.

    The consumer believes his range poses a fire hazard and should be recalled.

    Model
    790.95314302
    UPC
    Unknown
    Serial number
    VF42050521
    Bought from
    Sears, Minnesota
    Bought
    Jun 1, 2005, about then
    Where
    Sartell, Minnesota: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Jan 16, 2016, sent to the company Jan 28, 2016, published by CPSC Feb 12, 2016

    The product, in the report: Kenmore elite electric range

    The glass door on our oven exploded while my wife was baking cookies.

    Model
    790.97423901
    Serial number
    vf02450346
    Bought from
    Sears, Ohio
    Bought
    May 20, 2010, about then
    Where
    Westerville, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Jan 15, 2016, sent to the company Jan 28, 2016, published by CPSC Feb 12, 2016

    The product, in the report: Keynote Electric Range 790.90319012. Color black. Purchased at Sears Fair Oaks Mall in Fairfax, Virginia. Purchase date - 4/23/2012. Serial number VF21555650. Issue with the back left “simmer select” burner.

    Serious fire/burn hazard with our Kenmore Elite Range Model 790.9031, black, with convection and dual “simmer select” burner. We were noticing issues with the simmer/select burner on the back left corner of the range maintaining heat after dropping it down to level 2. In the last week, while cooking, on level 6, the burner suddenly gets extremely hot and the coils turn the brightest orange i have ever seen a burner turn. This happened once last week, so we let it cool and plugged and unplugged the coil. This morning, as I was cooking pancakes, it suddenly heated up extremely fast - so fast that the batter went from wet to a black pancake in less than 15 seconds on level 6. Had I not ripped the pan off the burner and the pancakes immediately off the pan, we would have had a fire. It was extremely dangerous. The coil looked like the sun it was so hot. The range is less than four years old (purchased 4/23/2012) and I saw a consumer complaint about this exact issue reported in May of 2015.

    Model
    790.90319012
    Serial number
    VF21555650
    Bought from
    Sears, Virginia
    Bought
    Apr 23, 2012
    Where
    Fairfax, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 33, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Jan 13, 2016, sent to the company Jan 22, 2016, published by CPSC Feb 10, 2016

    The product, in the report: Kenmore electric range, white, smooth top

    My wife was heating up a pot roast on the electric range when the element went to high while the knob was on low, the burner then would not shut off forcing me to pull the range out to unplug it. I went on line to see if there was a problem that I could fix. I found similar model numbers had been recalled as a fire safety hazard back in 2009 for the exact same reason, the left front element would not turn off.

    Model
    790.96122409
    Serial number
    VF74442660
    Bought from
    Sears
    Bought
    Jun 1, 2007, about then
    Where
    MOUNT PLEASANT, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Jan 13, 2016, sent to the company Jan 22, 2016, published by CPSC Feb 10, 2016

    The product, in the report: Kenmore Electric Range, Serial VF11369778.

    Purchased Kenmore Electric Range in 2012; Model 790-9031, from Sears. On Saturday, January 9, glass on interior of oven door shattered. Oven was cool, but had been used approximately 45 minutes earlier to broil steaks for dinner.

    Model
    790.9031 9012
    Serial number
    VF11369778
    Bought from
    Sears
    Bought
    Jan 2, 2012
    Where
    Juneau, Alaska: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  9. Not said

    Made Jan 12, 2016, sent to the company Jan 21, 2016, published by CPSC Feb 9, 2016

    The product, in the report: Kenmore Electric Range Model # 95809000 Serial # RK4414209

    After cooking dinner I turned off the oven and sat down to dinner. When we finished I noticed the heating element at the bottom of the oven was still on, bright red, and heat was coming out of the oven when I opened the door, but the control panel indicated everything was turned off. I pressed off again and nothing changed. I then turned on “bake”, adjusted the temperature and then “off” and no change. I tried “broil” and then “off” and “bake”, “off” a few times and the heating element finally turned off.

    Model
    95809000
    Serial number
    RK4414209
    Where
    Southington, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  10. No one hurt

    Made Jan 11, 2016, sent to the company Jan 20, 2016, published by CPSC Feb 6, 2016

    The product, in the report: Kenmore Electric Range Model 790.92903010 Serial No. VR02474642 Stainless Steel

    My Kenmore Electric Range’s glass oven door shattered. The oven was not on, no one hit the glass with anything, and I had not used the self-cleaning feature. I had bake a casserole in the oven earlier and about 1 hour after I turned the oven off , the door exploded.

    Model
    790.9290301
    Serial number
    VR02474642
    Bought from
    Sears
    Bought
    Jul 22, 2008, about then
    Where
    Tecumseh, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 71, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore 790.92903010, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Jan 10, 2016, sent to the company Jan 19, 2016, published by CPSC Feb 4, 2016

    The product, in the report: Kenmore Elite 30 inch free standing electric range, black and stainless steel front

    Electric stove burner, right front as turned on with all sections of burner were selected. I turned burner temperature down, but the burner stayed at the original temperature. When I finished cooking, I attempted to turn the burner off. The display showed the burner was off, however the burner stayed on. I switched the burner on and off several times using the display buttons - burner stayed on.

    I shut the entire unit off at the electric panel box with the breaker.

    After some research online I found the recall for a similar model of the Kenmore Elite. My information is Model 790.99123409 Serial number VF54359467

    Model
    790.99123409
    Serial number
    VF5435967
    Bought from
    Sears, Virginia
    Bought
    Jan 5, 2006
    Where
    Glen Allen, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  12. First aid

    Made Jan 4, 2016, sent to the company Jan 12, 2016, published by CPSC Jan 29, 2016

    The product, in the report: Kenmore Freestanding Range #97453

    I have a Kenmore Freestanding Electric Range, Model #97453, that is 5 years old. As I was preparing Christmas dinner, the front glass shattered randomly while dinner was cooking at 350 degrees. Two of my toes got minor cuts. I am just glad that no small children or pets were around when this happened. This has happened way too many times according to my research, and there should be a recall and a class action lawsuit to replace the glass on these ranges.

    Model
    97453
    Bought from
    Sears
    Bought
    Jun 11, 2010
    Where
    BIRMINGHAM, Alabama: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  13. No one hurt

    Made Jan 3, 2016, sent to the company Jan 11, 2016, published by CPSC Jan 28, 2016

    The product, in the report: Electric Stove and oven

    I have a Kenmore elective stove and oven, model number 790.96112409. The left front burner has always had problems staying on and the handle to the oven door has been replaced twice and just broke off again causing the glass front to almost fall onto the floor. Now we just lost power completely to the stove and oven causing the breaker to trip.

    Model
    790.96112409
    Serial number
    VF65036273
    Bought from
    Sears, Missouri
    Bought
    Jan 1, 2016
    Where
    Saint Joseph, Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  14. Hurt, care not known

    Made Dec 30, 2015, sent to the company Jan 8, 2016, published by CPSC Feb 3, 2016

    The product, in the report: Stove with flat black top on it

    My stove that I have shoots out sparks out of the back of it and when you turn the eye on to use it, for example if you cut it on low it cooks on high and then when you turn the knob off it still stays on at all times. I cooked on it at 8pm last night and as of 2pm today it was still on hot. I have a small child and do not want him to get burned like he has almost done already . I have gotten shocked by the sparks once already and burned a little by the eye. something needs to be done they say there is no recall however my same serial number I see other complaints online about it will the same issues I’m having. Thanks And I have been on the phone getting thrown around for 2 hours.

    Bought from
    sears
    Bought
    Apr 8, 2009, about then
    Where
    Lynchburg, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 25, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, Level of care not known
  15. Seen by a doctor or nurse

    Made Dec 30, 2015, sent to the company Jan 8, 2016, published by CPSC Jan 27, 2016

    The product, in the report: Kenmore Electric Range, Slide-in, Model number 790-4678

    I purchased a Kenmore Electric Range (Model 790.4678) from SEARS just five years ago, in 2010. This past weekend, my wife gently opened the door to check on food when - suddenly - the outer glass panel simply shattered into a thousand pieces on the floor. The shattered glass - with its tiny, sharp edges - was everywhere. Much of it still is - in nooks and crannies - around the kitchen that escaped the vacuum cleaner and broom.

    The shards of broken glass easily could have seriously injured my wife - or other family members gathered here on Christmas day. As it was, my wife was wearing socks at the time of the incident and while a few shards of glass were temporarily lodged in her sock and partly embedded in her foot, she was able to remove the glass, apply First Aid ointment and recover. (My wife is a healthcare provider / X-ray tech and her mother, who was here at the time, is a Registered Nurse. So, in a way, she was “seen” by two healthcare professionals.) There are four witnesses to this event: my wife (a healthcare provider for the past 25 years); my father-in-law (a trusted funeral director for 50 years); my mother-in-law (a retired nurse) and my nephew (an IT tech for a [REDACTED] company).

    The oven’s temperature was a mild 350-degrees at the time and the door wasn’t banged or opened in a harsh or violent way. Indeed, my wife was merely peeking in on the food that was baking. This oven should be recalled for a serious manufacturing defect. I mean - who’s even heard of this kind of thing happening before? Instead, I’m getting a $365 repair bill from Sears to install a new door.

    I tried to tell SEARS directly, but as far as I can determine, the SEARS web site doesn’t really allow customers to email the company.

    Model
    790-4678-1901
    Serial number
    NF03633468
    Bought from
    SEARS
    Bought
    Mar 15, 2010
    Where
    Lawrence, Kansas: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  16. No one hurt

    Made Dec 30, 2015, sent to the company Jan 14, 2016, published by CPSC Feb 2, 2016

    The product, in the report: Oven glass door

    Caller stated that her oven outer glass door shattered while using it at 350 degrees. She stated that it was on for approximately 3 hours before the incident occurred. Glass pieces were shattered in front of the oven onto the floor.

    Caller stated that she researched online and did not find any recalls for the product.

    The manufacturer was not contacted as yet.

    Caller feels that this oven glass door is a safety hazard and should be recalled.

    Model
    790.92303011
    Serial number
    VF10339424
    Bought from
    Sears, Arkansas
    Bought
    Apr 2, 2011, about then
    Where
    Jessieville, Arkansas: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Dec 28, 2015, sent to the company Jan 7, 2016, published by CPSC Jan 22, 2016

    The product, in the report: 30” Electric Slide In Range

    I was going to wipe out the lower oven to use it Thanksgiving morning. As I opened the door, I heard a loud “pop”. It was the outer glass popping & breaking. It flew all over the kitchen & into the family room. Shards of glass were every where.

    Model
    790.41112200
    Serial number
    NF3252525360
    Bought from
    Sears
    Bought
    Oct 5, 2013
    Where
    Auburn, Washington: Home/Apartment/Condominium
    Who was involved
    Age 68, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  18. No one hurt

    Made Dec 23, 2015, sent to the company Jan 4, 2016, published by CPSC Jan 19, 2016

    The product, in the report: Kenmore Elite, white flat cooktop range with rotary knobs

    My Kenmore electric range, model number: 790.97432802 with serial number: VF94730042. This range was turned on and set to 350 degrees and within 5 minutes was smoking and extremely hot. It was flashing code F10 on the display and showed over 500 degrees. I could not get it to shutoff through the control panel so I had to unplug it. After it cooled I tried plugging it back in to see if it was still stuck on but it was not. Then the left front burner turned on by itself. I immediately unplugged it again. I have seen recalls for this type and brand for the same issues but it does not include my model or serial number. This is a potential fire/burn hazard. Kenmore needs to fix this issue before someone is killed.

    Model
    790.97432802
    Serial number
    VF94730042
    Bought from
    Sears, Indiana
    Bought
    Jun 12, 2011
    Where
    Terre Haute, Indiana: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Dec 23, 2015, sent to the company Feb 2, 2016, published by CPSC Feb 18, 2016

    The product, in the report: Electric Range

    06/15/2015 (Approximate) - The consumer indicates that the burners sporadically change their setting. Sometimes the burners will be off and then they turn on by themselves, other times they will be set to LOW and then automatically reach HIGH. The consumer indicates that oftentimes the burners will not shut off no matter how many times she tries to turn it off. When the consumer is trying to get it to shut off, sometimes she sees that it sparks in the back of the range. These issues happened initially with the right and front burner, and then to the left and front one. All the problems are becoming more frequent as time goes on.

    The consumer indicates that the overheating of the stove has caused the top to be scorched, initially starting on the right hand and spreading out to the left.

    The consumer indicates that the range is used two to three times per day.

    The consumer indicates that various family members and herself have burned themselves by touching the range thinking that it was off when it was not.

    Model
    790.96009601
    UPC
    Unknown
    Serial number
    VF72956746
    Bought from
    Unknown
    Where
    Boise, Idaho: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  20. Not said

    Made Dec 22, 2015, sent to the company Dec 31, 2015, published by CPSC Jan 15, 2016

    The product, in the report: Oven and range

    While using the bottom burner on our oven, the top, broiler element, turned on spontaneously. After turning the oven off, the top element remained on. There was no way to turn it off without unplugging the device.

    Model
    665.95004102
    Serial number
    RM4418603
    Bought
    Dec 1, 2005, about then
    Where
    Shorewood, United States: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  21. No one hurt

    Made Dec 22, 2015, sent to the company Jan 6, 2016, published by CPSC Jan 21, 2016

    The product, in the report: Kenmore Electric Range 790.97452802

    Turned on the oven model 790.97452802 to start to preheat, and started to smell burning plastic. Turned to look at the oven and smoke was starting to fill the room from the rear of the oven. Turned it off immediately. I know what the smell of burning insulation is and am very much concerned with the fact that the oven could have caught fire.

    Model
    790.97452802
    Serial number
    VF02360572
    Bought from
    Sears
    Bought
    Jan 1, 2010
    Where
    Mt. Prospect, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Dec 21, 2015, sent to the company Jan 6, 2016, published by CPSC Feb 1, 2016

    The product, in the report: Kenmore Model 790 Electric Range.

    Tonight our Model 790 Sears Kenmore Electric Range exploded as we were cooking in the oven. The power cord burnt and exploded off the connection to the oven. There was a lot of smoke and lucky enough we were home and my husband turned off the circuit breaker to the oven. There was a loud popping sound and lots of smoke when this happened.

    Model
    790
    Bought from
    Sears
    Where
    North Granby, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  23. No one hurt

    Made Dec 21, 2015, sent to the company Dec 30, 2015, published by CPSC Jan 14, 2016

    The product, in the report: Free standing white smooth surface electric range

    While baking cookies, I preheated my oven to 350 degrees. In less than five minutes, the cookies were burned solid black and my house filled with smoke, setting off the smoke alarm. After pulling the cookie pan from the oven and clearing the smoke, I looked in the oven and saw that only the broiler element was on. I checked my settings and confirmed that I had indeed set it to bake at 350. Even after turning the oven off, the broiler would not turn off and the metal outside the stove was burning hot to the touch. The only way I could get it to turn off was to flip the breaker off. After a few hours, I turned the breaker back on and the broiler turned itself back on - even with nothing on the stove or oven turned on - and quickly heated to a high enough temperature that a couple hours after turning the breaker back off again (within about 10-15 minutes of having turned it on) the oven was still warm. It took almost no time at all to find countless other cases of the same thing happening to others with the same model. Luckily, I was home and able to flip the breaker off. Others weren’t so lucky.

    Model
    665.92012102
    Serial number
    RM5120999
    Bought from
    Sears Outlet, Indiana
    Bought
    Nov 24, 2004, about then
    Where
    Camby, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 42, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Dec 19, 2015, sent to the company Dec 29, 2015, published by CPSC Jan 13, 2016

    The product, in the report: kenmore Electric Range Drop In

    My Kenmore oven door outside glass shattered for no apparent reason. I feel this is very dangerous and was lucky it didn’t blow up in my face. Glass went every where

    Model 790.45492502

    Model
    790.45492502
    Serial number
    NF71510873
    Where
    reidsville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Dec 13, 2015, sent to the company Dec 21, 2015, published by CPSC Jan 6, 2016

    The product, in the report: Kenmore Oven Model # 790-97453804 Stainless Steel

    My husband and I were in the living room, wwhen all of a sudden we heard a glass explosion and we ran to the kitchen to see what fell. Nothing had fallen, but our oven door had exploded and the glass was all over the floor. I’m thankful our kids were in their rooms and the dog was with us. I called Sears and they said they would charge me for the door, for the technician to come out and fix it and a service charge, so we are talking a few hundred dollars to fix it. After reading the reports on the defects of the glass on these models, it sounds like replacing the glass is not the best option, because it will happen again. We are not happy that this is a pattern with the Kenmore ovens that start with the model number 790 and we trully think a recall should happen before someone gets hurt.

    Model
    790.97453804
    Serial number
    VF94566525
    Bought from
    Sears
    Where
    Centralia, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  26. Hurt, no treatment

    Made Dec 9, 2015, sent to the company Dec 17, 2015, published by CPSC Jan 4, 2016

    The product, in the report: Kenmore electric oven in black

    I have a Kenmore Oven (Model #:79046589509 April 2009). I preheated the oven to 400 degrees and noticed the handle was broken off one of the screws. I thought it had just come loose so I continued. I cooked my food for 12 minutes. When I came to get the food out I turned the oven off went to reach to open the door and the front glass exploded all over the kitchen. The pressure sent the glass about 10ft. Some of the glass hit my foot and caused bleeding. I had also cooked in it the previous night with no issues.

    Model
    790.46589503
    Serial number
    NF91625782
    Where
    Gainesville, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 24, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  27. Hurt, no treatment

    Made Dec 9, 2015, sent to the company Dec 17, 2015, published by CPSC Jan 4, 2016

    The product, in the report: Kenmore Elite Glass top range, black

    Had my gravy on low as I always do, jumped in the shower, when I came out of the shower I could smell burning. I thought I had a brain fart and hit high on my stove top instead of low. I tried to lower the temp and nothing happened. I tried turning the stove top off and nothing happened. My heating eye element was still on high and would not turn off. The only way I could get it to turn off is by cutting the power off from my circuit box. I have thrown the switch back on several times to see maybe it will reset the computer. Element still comes on high and blazing and you cannot turn it off. After doing some research I see that this same product and name was recalled in 2009 with the same issues. Although my model and serial numbers do not match the ones on the recall list. It is a Kenmore Elite glass top drop range

    The top of the range got so hot, everything near my stove was hot to the touch. If I would have been a few minutes longer in the shower, I am afraid my home would have caught on fire.

    Model
    790-99129409
    UPC
    ??
    Serial number
    VF54737229
    Bought from
    Sears
    Bought
    Nov 27, 2005
    Where
    Slidell, Louisiana: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  28. Not said

    Made Dec 8, 2015, sent to the company Dec 18, 2015, published by CPSC Jan 5, 2016

    The product, in the report: kenmore smooth top electric range, model 790.92209014

    Oven was turned on. A few minutes latter arcing could be heard. Sparks began to shoot out of the back of the unit and then flames. An ABC fire extinguisher was used to put out the flames then the breaker was turned off. The back panel was removed and the and the controller board was found to be melted and burned.

    Model
    790.92209014
    Serial number
    VF11158747
    Bought from
    Sears, Oregon
    Bought
    Jun 20, 2011, about then
    Where
    Corbett, Oregon: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  29. No one hurt

    Made Dec 7, 2015, sent to the company Mar 9, 2016, published by CPSC Mar 23, 2016

    The product, in the report: Range

    12/05/2015 - The consumer was cooking lunch when the front and left burner got stuck on HIGH and would not shut off despite attempts. The only way the consumer was able to turn off the burner was to switch off the circuit breaker supplying electricity to the range. When the consumer switched the circuit breaker back on, the front and left burner turned back on, despite the knob being in the OFF position. The circuit breaker was switched off overnight and switched back on the morning of 12/06/2015. Approximately twenty minutes later, the consumer noticed that the same burner had turned back on again on HIGH. The consumer switched the breaker off and has kept it that way with the exception of when she has to cook.

    12/06/2015 - The consumer contacted the manufacturer and explained the situation. She was informed that her range was not included in any of their recalls and so they would not be able to provide any assistance free of charge since the product was also out of warranty.

    The consumer believes this product poses a safety hazard to consumers.

    Model
    7909611340A
    UPC
    Unknown
    Serial number
    VF74224980
    Bought from
    Unknown
    Where
    Durham, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  30. Not said

    Made Dec 5, 2015, sent to the company Dec 14, 2015, published by CPSC Dec 29, 2015

    The product, in the report: Kenmore Elite Electric Range Slide-in Model

    During the night the stove turned the oven and the light inside the oven on. When we entered the kitchen the oven was very hot. Thankfully the cook top was locked and had not turned on. This is very dangerous. While other ranges appear to be recalled for similar issues I have not been able to locate a recall on this stove.

    Model
    790.46702603
    Serial number
    NF81507550
    Bought from
    Sears
    Where
    Columbia, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  31. Not said

    Made Dec 1, 2015, sent to the company Dec 9, 2015, published by CPSC Dec 23, 2015

    The product, in the report: Kenmore Elite model 790.46723700

    Kenmore Elite Oven, model 790.46723700. The oven box, overtime, has expanded causing the racks to not fit properly and falling when placing items on the racks. I called Sears and they claim no issues reported. I searched online and found several people experiencing the same issues.

    Model
    790.46723700
    Serial number
    NF74412268
    Bought from
    Sears, Ohio
    Bought
    Nov 5, 2008, about then
    Where
    Circleville, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  32. Not said

    Made Nov 30, 2015, sent to the company Dec 8, 2015, published by CPSC Dec 22, 2015

    The product, in the report: electric range, smooth glass top, smooth glass electronic controls, stainless steel and glass

    We were cooking on a Kenmore Elite range, and when cooking was finished the burner would not shut off. The right front burner has three concentric sections. The center section remained live whether or not the electronic control switch said on or off. There simply was no way to stop full heat from the center of the burner except to throw the circuit breaker in our house panel box. After killing the power we re-energized the circuit, hoping for some kind of computerized reset, but the burner remains always on except when house circuit breaker is flipped off.

    Kenmore Elite Model 79099123405, Serial VF1833723

    I attempted to report problem to Sears on various telephone numbers: 800-549-4505 888-536-6673 800-449-9810 800-659-7026 907-279-4422 800-893-1780 Each number offered no help, but referred me to the next number. I was told there was no recall on my range. I was told no service was available from Sears (although Sears had provided service previously on two occasions.)

    Model
    79099123405
    Serial number
    VF1833723
    Bought from
    Sears
    Bought
    May 4, 2005, about then
    Where
    Anchorage, Alaska: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  33. First aid

    Made Nov 30, 2015, sent to the company Dec 22, 2015, published by CPSC Jan 7, 2016

    The product, in the report: Oven glass door

    Caller stated that her oven glass door exploded while in use at 375 degrees, approximately 5 mins later causing injuries. The glass pieces shattered and she received lacerations to her right hand and left foot. No medical attention was received, she removed the glass pieces and administered first aid.

    The manufacturer was not contacted as yet.

    Caller feels that the oven door is a safety hazard and should be recalled.

    Model
    790.455.89905
    Serial number
    NF35022201
    Bought from
    Sears, Oregon
    Bought
    Jan 14, 2014, about then
    Where
    Beaverton, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 56, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  34. No one hurt

    Made Nov 29, 2015, sent to the company Dec 7, 2015, published by CPSC Dec 21, 2015

    The product, in the report: Kenmore slide-in electric range.

    My Kenmore electric range’s left front glass burner will not turn off. Model #: 790.46354400 Serial #: NF44310951. I purchased this range in May of 2005.

    Model
    790.46354400
    UPC
    ?
    Serial number
    NF44310951
    Bought from
    Sears, Arkansas
    Where
    Little Rock, Arkansas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  35. First aid

    Made Nov 28, 2015, sent to the company Dec 7, 2015, published by CPSC Dec 21, 2015

    The product, in the report: Kenmore Elite double oven with smooth top cook stove. Drop in style.

    The inside of the oven walls seem to have warped causing the racks to fall with any weight at all placed on the for cooking. This is a safety hazard and has caused me to burn my hand saving the food from falling after racks have slipped off of runners.

    Model
    790.98033800
    Serial number
    NF84809208
    Bought from
    Sears
    Bought
    Jun 15, 2009, about then
    Where
    Jeffersonville, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 53, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  36. No one hurt

    Made Nov 25, 2015, sent to the company Dec 4, 2015, published by CPSC Dec 18, 2015

    The product, in the report: White electric Kenmore range

    I came home and the oven had turned itself on. It was heating up to a high temperature. It would not turn off until unplugged. Melted the door and damaged cabinets around the oven. If I had not come home things could have turned out much worse.

    Model
    911.95402000
    Serial number
    1Q179946Q
    Where
    Rock Hill, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  37. No one hurt

    Made Nov 20, 2015, sent to the company Dec 1, 2015, published by CPSC Dec 15, 2015

    The product, in the report: Kenmore Electric Range model 790.9445

    We bought our Kenmore Electric Range (790.9445) in March of 2008 because we have always trusted Kenmore products. But this unit has been trouble from the start; and we had it repaired several times while it was under the service contract. Even after demanding that the temp control be replace on our final service call, it never fixed the problem of fluctuating temperatures and overall oven performance. We never renewed the service contract in part because the technician said this happened frequently and it was best if we let the oven heat for half an hour to make sure the temp was stable before using. I thought this was poor advice.

    Lately, I am afraid to use my Kenmore oven! We have had an error warning (E10) and have had to trip the circuit breaker to re-set the oven. Now there is a smell of burning plastic whenever we turn the oven on. The smell is not coming from the oven cavity, but near the top/control area. I am afraid to use it for fear of starting my home on fire.

    Model
    790.9445
    UPC
    n/a
    Serial number
    VF80965711
    Bought from
    Sears
    Bought
    Mar 21, 2008
    Where
    Saint Paul, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Nov 20, 2015, sent to the company Dec 1, 2015, published by CPSC Dec 15, 2015

    The product, in the report: Electrolux part # 318241005 Light Assembly for Kenmore Elite Double Electric Built-In Oven model #790.48173002

    The light assembly (Electrolux part # 318241005) has a glass cover that burst with normal operation of oven within 12 months of initial use. This part is in my Kenmore Elite Double Electric Built-In Oven (Model #790.48173002). Light glass cover burst during cooking and broke into a few pieces dropping on the food being cooked.

    Model
    318241005
    Where
    United States: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Nov 16, 2015, sent to the company Dec 23, 2015, published by CPSC Jan 8, 2016

    The product, in the report: Electric Range

    Consumer stated that she is experiencing similar problems with her range as recall 09-333. Hazard: Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers.

    Consumer stated that when she had finished using the front right burner, she powered it off but then she noticed that the contents in the pot was still cooking and when she removed it she saw that the burner heating element was glowing red. She could not cancel the operation from the control panel, her spouse had switch off the circuit breaker to prevent a fire.

    11/16 The manufacturer was contacted and she has been transferred to different department, she was told by someone that her model was not included in a recall and that they were unable to assist her.

    Consumer feels that this range is a fire hazard and should be recalled.

    Model
    79096639700
    Serial number
    vf4660959
    Bought from
    Sears, New York
    Where
    N. Syracuse, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Nov 14, 2015, sent to the company Nov 23, 2015, published by CPSC Dec 8, 2015

    The product, in the report: Kitchen Range (Oven/Stove)

    Sears Range Model # 79097473803 Self-Cleaning Oven with optional delay. Turned on Self-Cleaning function resulting in fire and sparks from back of oven. Opened up back of oven to find Oven Control Module and harness wiring completely charred. Should the optional delay function have been activated and no individual is around to smell burning plastic, I am convinced that oven cabinetry and kitchen could have caught fire. This oven is a fire hazard and should be recalled.

    Model
    79097473803
    Serial number
    VF91043143
    Bought from
    The Great Outdoors (Sears)
    Bought
    Apr 30, 2010, about then
    Where
    Bethesda, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 51, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Nov 11, 2015, sent to the company Nov 19, 2015, published by CPSC Dec 4, 2015

    The product, in the report: Kenmore Electric Glass Top Range. Model #790.9612340A

    Range top left front burner was coming on randomly on high heat. We had to unplug the range so that it would not come on when we were not in proximity. Other Kenmore ranges were recalled for this defect, but ours was not on the recall list. We called Sears after the second or third time and made a service call for a technician to come out to make the repair, but we had to pay for the service and parts.

    Model
    Model #790.9612340A
    Serial number
    BF70941511
    Bought from
    Sears, Virginia
    Bought
    Mar 9, 2007
    Where
    Burke, Virginia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  42. Not said

    Made Nov 9, 2015, sent to the company Nov 18, 2015, published by CPSC Dec 3, 2015

    The product, in the report: Kenmore Electric Range Model No 790.96124409 Serial No VF75049865

    My Kenmore Electric Range turns on spontaneously without being switched on. This poses a fire and burn hazard to consumers.

    Model No 790.96124409 Serial No VF75049865

    Model
    790.96124409
    Serial number
    VF75049865
    Bought
    Nov 6, 2009
    Where
    Limerick, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  43. No one hurt

    Made Nov 8, 2015, sent to the company Nov 17, 2015, published by CPSC Dec 9, 2015

    The product, in the report: Kenmore electric range, Model number [REDACTED] “The number is 316492210 BLK.”

    After baking at 325 degrees for 35 minutes, smoke started pouring from the oven and visible sparks were observed from the top back of the display area of the stove. After removing the food from the oven that heavily burned on the top, we discovered that the broiler element had turned on during the baking process and was stuck on. We are still not certain what caused the sparks. Had we not been in the room to stop it, a fire certainly would have started.

    Model
    [REDACTED]
    Bought from
    Sears
    Where
    Kaysville, Utah: Home/Apartment/Condominium
    Who was involved
    Age 5, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Nov 5, 2015, sent to the company Nov 17, 2015, published by CPSC Dec 2, 2015

    The product, in the report: Kenmore Electric Range; Model 798092402015; Serial VF30138151

    Baking a pumpkin pie at 425 degrees when I noticed a smell of something electrical or rubber burning. Had finished cooking a casserole at 350 degrees prior baking the pie. The oven had been off for about 45 minutes before I preheated it for the pie. After about 15-20 minutes of pie baking, I smelled something electrical or rubber burning. Opened oven and did not see anything that appeared to be burning or melting. Turned oven down to 420 degrees. About 2-3 minutes later fire and smoke shot out from the back top of the control panel on the center top of the range directly behind the LED display singeing the wall. I immediately powered down the range, opened the oven door and was blasted by extremely high heat. Unplugged the unit and pulled it away from the wall. The range is 18 mos old and is “moderately” used.

    Model
    79092402015
    Serial number
    VF30138151
    Bought from
    Sears, Colorado
    Where
    Colorado Springs, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 61, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made Nov 2, 2015, sent to the company Dec 18, 2015, published by CPSC Jan 5, 2016

    The product, in the report: electric range

    On 10/31/15 the consumer set the oven to broil. Once the oven beeped the consumer’s husband opened the oven and the outer glass spontaneously shattered. No injuries reported. The consumer noticed the oven was still “on” and the consumer’s husband unplugged the range. The consumer contacted Sears and informed them about the incident. The consumer agreed to have the range repaired and is waiting for the part to arrive.

    There are no prior incidents.

    The consumer uses the oven about 3 times a week.

    Model
    79096613402
    UPC
    Unknown
    Serial number
    VF45149792
    Bought from
    Sears, New Hampshire
    Bought
    Jun 1, 2005, about then
    Where
    Manchester, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made Nov 2, 2015, sent to the company Dec 11, 2015, published by CPSC Dec 28, 2015

    The product, in the report: electric range

    (11/1/2015) The consumer stated that she had used the oven to cook biscuits. The oven had been off for about 15 minutes. While she was in the kitchen doing the dishes, the outer glass of the oven door shattered and popped out on the floor.

    (11/01/2015) The consumer contacted the company to advised them of the incident and asked if the product was recalled. The product was not recalled. The representative set up a visit for a technician to come out on 11/9 to investigate the problem. The consumer will have to pay for the visit.

    There were no injures.

    Model
    790.92803011
    Serial number
    VF05149453
    Bought from
    Sears, Georgia
    Bought
    Jan 17, 2011
    Where
    Oxford, Georgia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Oct 29, 2015, sent to the company Dec 3, 2015, published by CPSC Dec 17, 2015

    The product, in the report: Electric Range

    The consumer stated that in 2014, he was provided a replacement range in exchange for his Kenmore range that caught on fire. The replacement range is also experiencing issue.

    The consumer stated that the two large burners heats to higher temperature than selected. The consumer took the cover off to examine the unit and noticed that the large burner switches has blackening around it. The consumer placed the cover back on.

    The consumer contacted Sears on 10/27/15 and informed them of the incident. They informed him that they will contact him back in 48 hours. The consumer is still waiting to hear back from them.

    The consumer has noticed this issue with his unit within the past month.

    The consumer believes that this is a safety hazard and can cause a fire.

    Model
    790.90319012
    Serial number
    VF20750463
    Bought from
    Sears, Kentucky
    Where
    Lexington, Kentucky: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Oct 26, 2015, sent to the company Nov 2, 2015, published by CPSC Nov 17, 2015

    The product, in the report: Kenmore Elite electric range with double ovens and smooth flat top cooking surface.

    After flex clean (self clean) the ovens would not heat. They displayed 100 degrees F but they were not hot. I took off the back covers. There is a block of wires on the back right bottom which had burned through wires and wires with melted insulation.

    Model
    790.97503002
    Serial number
    MF22115027
    Bought from
    Sears
    Bought
    Aug 1, 2012, about then
    Where
    Reading, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 48, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made Oct 23, 2015, sent to the company Dec 8, 2015, published by CPSC Dec 22, 2015

    The product, in the report: electric range Black range NOT cooktop Stove/range Unable to get serial number off side of bottom drawer in that the consumer’s spouse & she are both physically disabled.

    (10/20/2015) The consumer stated that her husband was watching television in the family room. He heard a boom. He went into the kitchen and discovered that the outer glass to the oven door had exploded. The oven was not on nor had it been in use previously.

    (10/21/2015) The consumer contacted the company and was referred to Rework Customer Care. She was advised that the product was out of warranty. No report was taken. Rework Customer Care referred the consumer to CPSC.

    Question 1 Is someone going to come and look at the stove?

    Question 2 Do the consumers need to go ahead & purchase a new stove? Because if the consumer purchases a new stove the old one will be taken by whoever delivers the new stove.

    Question 3 Will someone contact the consumer about the above questions by telephone? If so please do so as soon as possible.

    Model
    790.94039700
    Serial number
    unknown
    Bought from
    Sears, Florida
    Bought
    Apr 7, 2006
    Where
    Riverview, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Oct 20, 2015, sent to the company Oct 28, 2015, published by CPSC Nov 12, 2015

    The product, in the report: Kenmore Pro double oven model #790.42003605

    I bought a Kenmore Pro double oven in 2010 Model number 790.42003605. About a year after I bought the appliance it started beeping fluctuating between temps, top oven would never work properly. Had techs come out to fix it he told be that I shouldn’t be using both ovens at the same time, and that these appliances only last 5 years. He said he fixed the panel but it continued to happen. A cupel weeks ago I was making chocolate chip cookies in the top oven and bottom, the top oven became extremely hot and burned the cookies within a 1-2min time period. On 10/19/2015 I was cooking meat loaf in top oven and brownies in lower oven. My daughter and I were sitting in the kitchen and heard a pop, she was like that was your oven. I said no its fine, a couple seconds after that the oven started beeping and flashed F 10 error. The top oven somehow went to broil mode and was burning the meat loaf when I went to open it. I kept bring to turn it off but it kept on hearing to the point where the outside of the oven became extremely hot. We finally got it to turn off. If I was not home and decided to use the automatic timer Im pretty sure my house would have burned down. I have read many complaints on this oven every one of them has the exact same issue. When will you recall this? When someone gets hurt or when some ones house burns down? Sears will not help, they are rude, Im not paying for something that should be recalled! This is my second oven from this company, the first oven was a [REDACTED], now I’ve learned that it was recalled but after I got rid of it because it was doing the same thing this one is.

    Model
    790.42003605
    Serial number
    NF04412494
    Bought from
    Sears, Illinois
    Bought
    Nov 1, 2010, about then
    Where
    Saint Charles, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 49, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Oct 19, 2015, sent to the company Oct 27, 2015, published by CPSC Nov 10, 2015

    The product, in the report: Sears Kenmore Electric Range. Bisque color, Model #790.90934601 Serial #VF70453176

    On Sunday, October 18, 2015 I turned my Sears Kenmore oven on to preheat at 350. I was standing with my back to the oven when I turned around I saw fire through the glass door. I open the oven door the bottom heating element was in flames and shooting sparks amidst the smoke now coming from the oven. I shut the oven door and turned the oven off, the flames and sparks continued for a few minutes than went out. It had burned the element in half. Had I not been in the kitchen my home may have burned down?

    This stove is 8 years old, purchased in 2007, I called sears they tried to sell me a new stove saying it would cost almost as much to fix it as it would to buy a new stove.

    There is definitely a defect and definitely a safety issue here and Sears ought to step up and fix this defect. This is not a problem from normal wear and tear but one of, in my opinion, a defect in the product. Model #790.90934601 _ Serial #VF70453176

    Model
    790.90934601
    Serial number
    VF70453176
    Bought from
    Sears, Tennessee
    Bought
    Mar 26, 2007
    Where
    Knoxville, Tennessee: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made Oct 16, 2015, sent to the company Nov 27, 2015, published by CPSC Dec 11, 2015

    The product, in the report: Smooth top range with oven

    The consumer was cooking with the front left range burner and it switched to a high heat setting during use. The consumer said that the burner may have been in use for 10 minutes or less on a very low setting, but the contents began to boil. She could not turn the burner off with the use of the control knob. She tripped the breaker and left the power off for approx. 30 - 40 minutes. When she turned the breaker back on, that same burner switched to the high heat setting and could not be turned off. The consumer had to trip the breaker again in order to turn off the burner.

    The consumer said that her problem was similar to the one in Recall CAP# 09-333, but her model number was not included.

    NOTE: Approximately 1 - 2 years ago, the right front range heating element quit working properly. The center portion of the rings for that burner quit working, but the 2 outer rings continued working. The consumer assumed that this was due to the age of the range and she discontinued use of that burner.

    Model
    790.46619500
    Serial number
    NF54625302
    Bought from
    Sears
    Bought
    Jun 10, 2006, about then
    Where
    Clarks Hill, South Carolina: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  53. Hurt, no treatment

    Made Oct 13, 2015, sent to the company Oct 21, 2015, published by CPSC Nov 4, 2015

    The product, in the report: Kenmore electric range, stainless steel

    I have a Kenmore Electric Range model 790.96113408. It has been installed in my condominium for about 10 years, exclusively for home use, and not too often (about once or twice a week to prepare meals). The product has been well cared for, kept clean, and has not suffered any damages.

    The oven handle keeps coming off when I pull on it to open/close the oven. As a result, the heavy glass oven door comes apart and crashes onto the floor. This has been happening for a couple of years, and now more frequently since the handle threads are getting worn out from having the screws reattached so many times.

    I am lucky nothing more serious has happened, but this is a safety hazard nonetheless for the following reasons:

    1. The glass door falling onto the floor could cause serious injuries (from bruises to lacerations and broken bones) to anyone standing in front of the oven. 2. If the glass door shatters, it could cause serious cuts. 3. More than half of the time I need to open the oven is because there is hot food inside that needs to be taken out. When the handle comes off, there is no way to re-attach it without opening the oven door; and without the handle, it is necessary to pull the door open from the sides, which are extremely hot. The space between the door and the unit is very narrow, so I cannot even use an oven mitt to protect my fingers when opening the door. 4. I’ve had burns on my arms and fingers from trying to hold the door open after the handle came off. Fortunately, these were minor injuries; I did not see a doctor and don’t have records of the burns, aside from a couple of small scars. 5. If the food remains longer in the hot oven because I cannot open the oven door, even after turning off the heat, it could catch on fire. I live in a 43-unit condominium and most of the apartments have the exact same Kenmore range. It’s only a matter of time before the lives of all the residents are compromised because of this issue.

    From researching on the Sears website, I’ve come across numerous related complaints, and it is obvious that the screws provided by the manufacturer are too short to hold the handle in place. I’ve tried to contact Sears and they tried to sell me replacement parts for about $7 each screw for a total of over $40 including shipping, which I think it is an unreasonable cost for two screws that should have come with the product in the first place.

    Model
    790.96113408
    Serial number
    VF55232449
    Bought from
    Sears, Washington
    Bought
    Sep 1, 2005, about then
    Where
    Shoreline, Washington: Home/Apartment/Condominium
    Who was involved
    Age 37, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  54. No one hurt

    Made Oct 13, 2015, sent to the company Oct 21, 2015, published by CPSC Nov 4, 2015

    The product, in the report: Induction stove

    My glass oven door exploded. I went online and discovered that this is an ongoing issue with tempered glass. We had to use the oven and hour prior to the explosion. however, there were people online to whom this had happened and they have not use their oven for over 24 hours. This is an issue during the manufacturing process where there is a defect in the tempered glass. And this can happen at any time under normal circumstances. I would like to know what can be done to have my oven glass door replaced/fixed for no cost to me.

    Model
    790.92183011
    UPC
    I don’t know
    Serial number
    VF04641240
    Bought from
    Sears, Pennsylvania
    Bought
    Nov 15, 2014
    Where
    Royersford, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Oct 12, 2015, sent to the company Oct 20, 2015, published by CPSC Nov 3, 2015

    The product, in the report: Kenmore, free-standing smooth-top electric range

    I finished cooking something on the left, front burner of my Kenmore electric smooth-top stove. I wanted to put the pan on simmer, so I pressed the “Simmer Select” button, and instantly there was a pop, and sparks flew from behind the top, left corner of the stove. The stove continued to work, but now there is an electrical burn mark on the wall panel behind the stove.

    Model
    7909641940C
    Serial number
    VF84257185
    Bought from
    Sears
    Bought
    Nov 5, 2008
    Where
    Tempe, Arizona: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made Oct 11, 2015, sent to the company Oct 20, 2015, published by CPSC Nov 3, 2015

    The product, in the report: Kenmore ceramic cooktop stove

    Kemore ceramic cooktop stove - Turned oven to bake and programmed to 325 degrees. I put in what I intended to bake and set the timer. I shortly began smelling something burning. When I went to check, I saw smoke coming from opening as if I were broiling something. I opened the oven door, and even though my food was not even halfway through cooking, it was burned - black and charred, and I noticed that the broiler was on. After removing the item (amid smoke detectors going off and the house being filled with smoke and a horrible smell), I turned off the stove. I continued to check, and despite the stove being turned off, the broiler remained on, and the sides of the stove were extremely hot. We had to switch off the breaker.

    Model
    790.095314300
    Serial number
    VF13226788
    Bought from
    Sears
    Bought
    Aug 1, 2004, about then
    Where
    Buna, Texas: Home/Apartment/Condominium
    Who was involved
    Age 47, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  57. Hurt, no treatment

    Made Oct 8, 2015, sent to the company Nov 19, 2015, published by CPSC Dec 4, 2015

    The product, in the report: Electric range oven door

    This caller is reporting that her electric range oven door fiberglass blew up throwing fiberglass pieces all over her kitchen into the dining room and family room with the majority of them being in the kitchen. She purchased this unit May 7th, 2014 from retailer in the state of Washington. The caller’s husbands leg was cut but caller does not remember whether it was right or left leg. The caller states that the range oven door is not only unsafe but that cleaning the glass up is a laceration hazard. The consumer contacted the manufacturer May 7th, 2014 but was not assisted. She states that she believed it was more of an, “Why are you calling us” response from them. She is reporting this incident as a laceration hazard and is asking that the unit become recalled with remedy of a replacement range.

    Model
    790.46762900
    Serial number
    NF93531130
    Bought from
    Sears, Washington
    Bought
    May 7, 2014
    Where
    Kennewick, Washington: Home/Apartment/Condominium
    Who was involved
    Age 63, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  58. No one hurt

    Made Oct 8, 2015, sent to the company Oct 19, 2015, published by CPSC Nov 2, 2015

    The product, in the report: Smoothtop electric range, white

    Purchased an electric range, floor model from Sears in Seabrook NH about 5 years ago. The smooth top range doesn’t match the recall model and serial numbers listed here http://www.cpsc.gov/en/recalls/2009/frigidaire-and-kenmore-smoothtop-electric-ranges-recalled-due-to-fire-hazard/ but it is having the same problems. The burners will turn up to high on their own and recently will not turn off. We have had to unplug it from the wall. I called Kenmore and was basically told if the serial number and model numbers don’t match I will have to pay for the repair. My model number is: 790.94332700 and serial number is: VF73553723, which are slightly different than what was listed in this recall. I have the original receipt as well.

    Model
    790.94332700
    Serial number
    VF73553723
    Bought from
    Sears
    Bought
    Aug 16, 2010
    Where
    Newbury, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 53, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Oct 7, 2015, sent to the company Oct 16, 2015, published by CPSC Oct 30, 2015

    The product, in the report: Kenmore Elite black electric smooth top range and oven

    We have a Kenmore Elite Electric Range Model 790.9747*, 9748*, that was delivered on 12/9/09. We paid $1559.99.00 for this, with delivery fees, taxes and extended 5 year warranty the total invested was $1765.56. In April of 2013, in the middle of the night, we woke to the sound of loud explosion. We discovered our kitchen and laundry room covered in pieces of glass due to the outer glass door of the oven exploding. We had not used the oven in days. After seeing the force of the blowout, we were very frighten to think of the damaged that could have been done had we been in the kitchen or even worse any of our small grandchildren. So we were hesitant to just replace the glass. We spoke with Sears, and they told us they had never heard of this happening and assured us it was an extremely rare situation. Only after being assured this would not happen again, we arranged for repair. When the service representative came, I was still troubled about this. I questioned the technician and was told that they had not seen this before and assured me it was extremely unlikely. Last night, 10/6/15, I cooked dinner (using the same oven) for my son and his family. While cooking my 2 year old grandson and 10 month old granddaughter were in and out of the kitchen, inches away from the oven. We were taking the food out of the kitchen and placing it on the table in the dining area, when we heard the explosion; immediately we knew the outer glass of the oven door had exploded again. Thank God that none of us were in the kitchen at that moment. It was tempered glass and did shatter into thousand of small pieces of glass for the most part with some larger pieces that were still bonded together. However, the potential damage it would have caused the small children, who were eye level with the door was unbearable to consider. I used the words “WOULD have caused harm” only after having seen how far the pieces of glass were thrown. Today, I researched this to see that oven glass doors have been reported exploding since 2007. I understand it has happened on many different oven brands. There are hundreds of reports of this on Kenmore ovens alone. Surely this could be resolved! And at minimal consumers warned.

    Model
    Model 790.97473804
    Serial number
    VF94845906
    Bought from
    Sears
    Bought
    Dec 9, 2009
    Where
    Safety Harbor, Florida: Home/Apartment/Condominium
    Who was involved
    Age 0, Female
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  60. Hurt, no treatment

    Made Oct 6, 2015, sent to the company Oct 15, 2015, published by CPSC Oct 29, 2015

    The product, in the report: electric glass top range

    I have a Sears Kenmore Range Model 790.9612. The front left burner when turned on, will not turn off. It will heat up to full regardless of what setting it is on. I had this problem one time before but thought I must have had the dial slightly out of place. Tonight when I realized the problem I removed my pan, but it was so hot that when a bit of oil splashed out of the pan the surface momentarily ignited. I researched online and found a number of other complaints on this issue. I contacted Sears who admits that while they have an open safety recall for this exact description on other ranges, my model is not on the list so they will not assist. (They did offer of course to charge me to correct this safety issue). I received minor burns from the sparking of the superheated oil in the pan I was using when I removed the pan from the defective burner.

    Model
    790.96124409
    Serial number
    VF72853580
    Bought from
    Sears
    Bought
    Jun 1, 2009, about then
    Where
    Coal Valley, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 44, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  61. No one hurt

    Made Oct 5, 2015, sent to the company Oct 14, 2015, published by CPSC Oct 28, 2015

    The product, in the report: Kenmore flat top electric range. Black. Four burner, single oven. Digital display.

    Kenmore flat top electric range. The front left burner activated to full power despite the control knob being left on a lower power setting. When this was noticed, we immediately turned the control knob into the “off” position but the burner did not respond, and continued to burn at full power. After frantically turning the knob on and off to try to get the burner off, it finally did go out. We left the knob in the off position (and turned off all other burners as well), but the front left burner came back on to full power within a matter of seconds. Again we tried turning the knob on and off several times before the burner would actually turn off. This sequence happened 4-5 times total before the burner stayed off. We have unplugged the unit to prevent it from turning on automatically at a random time of day or night.

    This product has a related recall for the same issues, but my model number falls outside of the recall list so Sears will not help me. Obviously the recall was not comprehensive as not all affected units were recalled.

    Model
    790.96113409
    Serial number
    VF64938844
    Bought
    Oct 1, 2007, about then
    Where
    Barboursville, Virginia: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  62. Hurt, care not known

    Made Oct 2, 2015, sent to the company Oct 27, 2015, published by CPSC Nov 10, 2015

    The product, in the report: Electric single Oven with warming tray

    Caller is irate after her father contacted her to inform her that a product had been recalled.

    The caller had purchased an oven in February 2008 and caller had cut herself on it in 2008 while cleaning it and she began smelling a faint burning odor in August 2015 then around September 5th, 2015 the unit stopped working.

    Her husband took the oven outside and when he looked at it he observed that the unit had evidently been slowly burning internally over the two months that his wife kept smelling a burning odor.

    The caller is reporting this issue as a severe hazard of fire stating that at any time she and her family could be out or could have been sleeping and the unit could have caught fire. Caller still has oven in garage.

    There are no injuries being reported

    The caller has contacted the manufacturer, spoke with a representative but could not quite understand all that the rep was saying but did understand that she was saying that they are aware of the hazard but that since there was no recall they are not paying for any repairs.

    Model
    790.96649700
    Serial number
    VF73639233
    Bought from
    Sears, Florida
    Bought
    Feb 15, 2008, about then
    Where
    Davenport, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, Level of care not known
  63. No one hurt

    Made Sep 28, 2015, sent to the company Oct 6, 2015, published by CPSC Oct 21, 2015

    The product, in the report: Kenmore Electric Range, white, model #790.94192310

    I was using my Kenmore electric range to bake biscuits. Suddenly, I heard an explosion. The glass in between the inside and outside panes shattered. I was standing about 5 feet away and had not touched the oven for several minutes.

    Model
    790.94192310
    Serial number
    VF 34495806
    Bought from
    Sears at Stonebriar Centre in Frisco, TX, Texas
    Bought
    Nov 17, 2013
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  64. Not said

    Made Sep 28, 2015, sent to the company Oct 6, 2015, published by CPSC Oct 21, 2015

    The product, in the report: Kenmore electric range. Model number 790.9611340A Serial No. VF70632050

    My stove has one burner that will not turn off even when you turn off the knob. Also, it turns on to “High” even if the knob is on “Low” or “Medium”. This has happened about four times.

    Model
    790.9611340A
    Serial number
    VF70632050
    Bought from
    Sears
    Bought
    Sep 1, 2007, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  65. No one hurt

    Made Sep 24, 2015, sent to the company Oct 2, 2015, published by CPSC Oct 19, 2015

    The product, in the report: Kenmore Electric Smooth-top Slide-In Range Model Number 790.95212201 and serial number VF30621030

    We’ve had this Kenmore Stovetop for several years and we have loved it, however when we were cooking a pot of spaghetti sauce on the back left burner and a different pot of sauce on the front right corner, the glass stove top melted to the bottom of the front right pot (bigger burner). It had been about an hour of cooking when this occurred and thankfully my wife had left the room after stirring the sauce pot when the glass melted to the bottom of the pot and a crack radiated out from the pot in a loud booming shotgun sound with little shards of glass popping up and around the glass stovetop... we did not touch stove top nor were we in the kitchen when this happened. Possibly heating element keep heating up or air bubble in glass??? We are very upset over this and were extremely thankful that our children, dogs, etc were not in the house at the time this occurred. 90% of the glass stayed on the stove top, however we cannot figure out why this would occur when no one was in the room for this duration. The model number of this Kenmore Electric Smooth-top Slide-In Range is No. 790.95212201 and serial number VF30621030. I am having trouble locating legitimate looking sites for this Electrolux owned product as well; one site said recall, one did not-- please help if you can, would love to get this fixed or at the very least help others not have this issue.

    Model
    790.95212201
    Serial number
    VF30621030
    Bought from
    Sears
    Where
    Columbus, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 31, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  66. Hurt, no treatment

    Made Sep 18, 2015, sent to the company Sep 28, 2015, published by CPSC Oct 13, 2015

    The product, in the report: Kenmore elite electric slide in range

    The middle shelf does fit correctly, keeps dropping/ falling. Cooking dinner and placed a Pyrex 9x12 casserole dish on shelf and shelf and dish fell to bottom of the oven. Just burnt hand and forearm in areas as I tried to lift all out on the racks, luckily no oil. I reordered another shelf thinking maybe the shelf had become warped however replacement came 2 days ago and it is the exact same size and it is actually center of the oven is not the same measurement as top and bottom of oven. Difference of 1 inch.

    Model
    790.41023802
    Serial number
    NF04523892
    Bought from
    Sears, Texas
    Bought
    Nov 24, 2010
    Where
    Cibolo, Texas: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  67. No one hurt

    Made Sep 17, 2015, sent to the company Sep 25, 2015, published by CPSC Oct 9, 2015

    The product, in the report: Kenmore freestanding 30” electric stove (022/90312-000) - price $598.49.

    Although I have had this stove since late 2012 and have continuously experienced this problem I have not reported it until now. It is a Kenmore freestanding 30” electric stove(022/90312-000) priced at $598.49. Whenever a top burner is on the nearby non-cooking surface becomes too hot to touch. If two or more burners are on the entire non- cooking surface becomes too hot to touch as well as the sides of the stove closest to the top surface. Obviously a hazard for the cook as well as any children in the vicinity.

    Model
    022/90312-000
    Bought from
    Sears
    Bought
    Oct 12, 2012, about then
    Where
    Rochester, New York: Home/Apartment/Condominium
    Who was involved
    Age 69, Female
    The reporter’s relation to them
    No Relationship
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Sep 16, 2015, sent to the company Sep 24, 2015, published by CPSC Oct 8, 2015

    The product, in the report: Kenmore electric range 790.92609013

    I have had my kenmore electric range for 3 years now and Ok so last night I was leaning over my electric stove to press the oven lock button and I seen a flicker of light on the glass top. When I leaned in to see what it was I realized there was a fire behind the button panel where the circuit board is, I ran to turn the breaker off, so I could toss water around if need be. I got the fire out, and all was good. I took a look and found that something on the circuit board had went up and started catching everything on fire. So I called sears about 5 different times because for some reason sears kept dropping the call. I finally decided to try a chat session because unlike the sears call centers phone service, my internet is reliable. After a few grueling minutes of waiting for someone to reply back to me, someone finally did, only to tell me that they couldn’t help find out if there is a recall on the device that would have burned my house down! So not only would my family of 6 be without a stove we could have very well been homeless, or DEAD! Sears does not care about this product being unsafe! Products break all the time but they don’t catch on fire! I have looked online and this has happened to many people! This product needs to be recalled before someone gets hurt because this could have been so much worse if I hadn’t notice the tiny flicker of light reflecting on the glass top!

    Model
    790.92609013
    Serial number
    Vf11143786
    Bought from
    Sears, North Carolina
    Bought
    Sep 1, 2011, about then
    Where
    Roseboro, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 31, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  69. Not said

    Made Sep 14, 2015, sent to the company Oct 14, 2015, published by CPSC Oct 28, 2015

    The product, in the report: electric range Kenmore

    (09/12/2015) The consumer stated that she was frying an egg. The stove started vibrating. Sparks started shooting from the control panel. Eight inch high flames came from the control panel. The consumer stated that her husband pulled the stove from the wall and put the flames out with a rug. He also disconnected the stove at the circuit breaker.

    (09/14/2015) The consumer contacted the company to advised them of the incident and asked if there was a recall. The consumer was advised that there was not a recall on her product.

    Model
    790.95923302
    Serial number
    VF40452255
    Bought from
    Sears
    Bought
    May 6, 2004
    Where
    Gibsonia, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 48, Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Smoothtop, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  70. Hurt, no treatment

    Made Sep 14, 2015, sent to the company Sep 22, 2015, published by CPSC Oct 6, 2015

    The product, in the report: This is an electric range with oven. It is a flat top range.

    I have a Kenmore range, model 790.92903010. The safety glass on the oven door exploded in my kitchen. I contacted Kenmore and they indicated that there is a known issue with this product, but it has not received a recall. They take no liability for the issue.

    Model
    790.9203010
    Serial number
    vf02555326
    Bought from
    sears
    Bought
    Oct 9, 2013
    Where
    Columbia, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 37, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  71. No one hurt

    Made Sep 9, 2015, sent to the company Sep 17, 2015, published by CPSC Oct 1, 2015

    The product, in the report: Kenmore electric range

    Kenmore oven model 9500 2102 set at 350 kicked onto broil and could not be shut off without pulling breaker. Smoked profusely as there was food in oven which caught fire when oven door was opened. This is the third time for such an incident, twice having been remedied with replacement of sensor #10181986. Surely there should have been a recall of this range. This range is over ten years old as it was installed in new home, but problems started a number of years ago. Breaker will remain pulled until range can be replaced.

    Model
    95002102
    Serial number
    RP 2150604
    Bought from
    Sears, Texas
    Where
    atlanta, Texas: Unspecified
    Who was involved
    Age 74, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Sep 5, 2015, sent to the company Sep 15, 2015, published by CPSC Sep 29, 2015

    The product, in the report: Kenmore Electric Range model 790

    I bought a Kenmore electric range (model 790) in August of 2010. On August 31, 2015, the front oven glass door exploded throwing small glass pieces everywhere. I was just cooking some chicken in the oven at 350 degrees. I was lucky enough to not have been in front of the oven at the time. Had I been, I would have had bad injuries. I was also lucky in that my dog that usually lies in front of the oven when I am in the kitchen was not there either. Had he been, he would have had major injuries. I tried talking with someone at the Sears national number listed on the back of the manual for my oven only to get told they did not know how to handle such a thing and that I had to call my local store. After several tries to get a person on the phone here in Meridian, MS, I could never get anyone. I ended up having to go to the store in person. Unfortunately, no one there could help other than to replace the oven door which I would not want to do since this is NOT a normal wear and tear situation that I should be responsible to have to pay for. I found out online that the oven doors are apparently being made with inferior glass doors now and that hundreds of people are experiencing an exploding glass oven door. I feel, as others do, that this problem is due to a manufacturing defect and should be compensated by Sears. As I mentioned to you already, such an incident as this could have severely injured me or anyone else that could have been in front of that oven door when it exploded.

    Model
    790
    UPC
    ?
    Serial number
    70 12334292 3Y
    Bought from
    Sears, Mississippi
    Bought
    Aug 15, 2010
    Where
    Meridian, Mississippi: Home/Apartment/Condominium
    Who was involved
    Age 62, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Sep 4, 2015, sent to the company Oct 7, 2015, published by CPSC Oct 22, 2015

    The product, in the report: electric range; white color

    On 9/3/15 the consumer preheated the oven and a few seconds later the consumer noticed flames coming from the back and near the front of the range. The consumer’s grandson was able to pull the range out and the consumer’s daughter unplugged the range. The consumer states the flames stopped after the range was unplugged. There are burn damages near the front and the back of the range. The fire department was not contacted.

    The consumer contacted Sears today (800-469-4663) and informed them of the incident. The consumer was told that the unit was not under warranty. The consumer was advised to schedule an appointment and have the range examined but the call was disconnected so the consumer was not able to make the appointment. The consumer plans to call again so she can arrange for a repair.

    The consumer believes the range is dangerous and should be recalled.

    There are no property damages.

    The range is used daily.

    Model
    790.92202012
    UPC
    Unknown
    Serial number
    VF04660263
    Bought from
    Sears, Michigan
    Bought
    Dec 1, 2010, about then
    Where
    Vanderbilt, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  74. Not said

    Made Sep 3, 2015, sent to the company Sep 14, 2015, published by CPSC Sep 28, 2015

    The product, in the report: Kenmore Elite Electric Range 790.46703603

    I have a Kenmore Elite 790.46703603 Electric Range. The cook top warmer came on with no indication and almost caused a fire, and my left front cook top indicator constantly shows that it is on when it is not on.

    Model
    790.46703603
    Serial number
    NF65009858
    Bought from
    Sears
    Bought
    Jan 12, 2007
    Where
    fayetteville, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  75. First aid

    Made Aug 31, 2015, sent to the company Sep 9, 2015, published by CPSC Sep 23, 2015

    The product, in the report: Kenmore Elite Electric Range with Dual Ovens

    We purchased the Kenmore Elite Electric Range from Sears in Nashua, NH. Shortly after receiving this product, we realized that the top oven was not working properly and called the customer service department. We were told to move the oven rack to the topmost position (foods cooked in this top oven were burning on the bottom and not cooking on the top). After many calls back and forth to try and get the issue resolved, we got nowhere and eventually gave up.

    Approximately one year ago, we noticed that the bottom racks on the larger, bottom oven seemed “loose”. After moving the racks around in the oven, thinking that perhaps they are designated as uppermost racks, bottom racks, etc., we weren’t able to rectify the problem. Again, a call was made to customer service and we were told that there was nothing they could do because the oven was out of warranty. Within weeks of the first phone call, the racks would no longer fit in the oven. The sides of the oven had expanded so much, that when you put a dish on the racks, it would collapse! There were two incidents where hot liquids from the dish splashed up and burned my forearm and hands. Phone calls to sears reporting the incidents were met again with no resolve whatsoever and only an offer to send a service technician out to look at the problem - at our expense. We now have had to wrap aluminum foil around the sides of the racks and squeeze the rack into the side grooves. This stabilizes the racks, but of course they now cannot be moved to remove food. Sears has told me that the reason for the oven walls expanding may be due to using the self-clean feature of the appliance (this has been used one time and the problem did not start right after this was done)

    Model
    790
    Serial number
    NF94328172
    Bought from
    Sears, New Hampshire
    Where
    Groton, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 42, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite Electric Range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  76. No one hurt

    Made Aug 30, 2015, sent to the company Sep 8, 2015, published by CPSC Sep 29, 2015

    The product, in the report: Electric Oven Range

    One of the burners remains on high and will not turn off. Even after resetting the main kitchen breaker, the element still comes back on high. Major fire and safety hazard. This has happened on at least 5 occasions.

    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 29, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  77. Not said

    Made Aug 26, 2015, sent to the company Sep 3, 2015, published by CPSC Sep 18, 2015

    The product, in the report: electric range/oven, 36” wide with glass top, five burners. two ovens, one convection and large and the other 9” wide and on the left side of the main oven.

    the racks in my oven are falling off the side supports and down into the oven. I think the oven sides must have warped outward. This has been happening for a couple of years and is now so bad that it doesn’t feel safe to bake anything heavy like a roast.

    Model
    790-99613701
    UPC
    unknown
    Serial number
    NF91225378
    Bought from
    Sears
    Bought
    Jun 1, 2010
    Where
    lancaster, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  78. No one hurt

    Made Aug 25, 2015, sent to the company Sep 16, 2015, published by CPSC Sep 30, 2015

    The product, in the report: electric range

    (08/23/2015) The consumer was baking something in the oven, which was set at 400 degrees. After about a half hour the outer glass of the oven door exploded.

    There were no injuries.

    The consumer contacted the Sears Repair Department and was advised that he would have to pay for the service call and glass for the oven door.

    Model
    790.92803010
    Serial number
    unknown
    Bought from
    Sears, Pennsylvania
    Bought
    Jan 1, 2011, about then
    Where
    Shelocta, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  79. No one hurt

    Made Aug 25, 2015, sent to the company Sep 2, 2015, published by CPSC Sep 17, 2015

    The product, in the report: Kenmore black flat top electric stove

    My kenmore appliance has done this two times now. I turn it on to a specified temperature, but instead it turns on, but only stays at the absolute highest temperature. It then refuses to turn off. Even when I flip the breaker off for hours, it will come back on. It has been both front burners. Last time it happened, someone worked on it and fixed one side. Now the other side has done it. I’m lucky that I pay attention, because if I had walked away it could have started a fire. Both times it was so hot I could barely stand to be even 4 feet from the stove. It is a complete fire hazard. I saw a recall on some sears stoves that did the same thing. Mine was not listed on the recall, so it is obviously affecting way more appliances than they are admitting too. Now I have to have my stove breaker flipped and I cannot use the stove at all until I get it fixed yet again.

    Model
    790.96009600
    Serial number
    vf64936856
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  80. Emergency room

    Made Aug 21, 2015, sent to the company Sep 17, 2015, published by CPSC Oct 1, 2015

    The product, in the report: Smooth top electric range

    (08/20/20150) The consumer stated that that the oven door was in the down position. He walked around the door to get something off of the counter. He bumped his left leg on the left corner of the door which cause a laceration.

    The consumer went to the emergency room at Waccamaw Hospital Center in Murrells Inlet, S.C. The consumer had to get fourteen stitches in his leg.

    Model
    790.92803011
    Serial number
    VF05033051
    Bought from
    Sears, South Carolina
    Bought
    Feb 6, 2010, about then
    Where
    Myrtle Beach, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 57, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  81. Not said

    Made Aug 10, 2015, sent to the company Aug 18, 2015, published by CPSC Sep 1, 2015

    The product, in the report: Kenmore Slide-in electric 30” range

    Heating element on stove did not turn off when burner was switched off. The center ring of the burner has on high, even when the switch for the burner was turned off. I had to turn off the power at the electrical panel and then turn back on in order to assure the burner was off.

    Model
    790.41023800
    Serial number
    NF84817333
    Bought from
    Sears
    Bought
    Jan 15, 2009, about then
    Where
    Keedysville, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite Slide-in Range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  82. No one hurt

    Made Aug 10, 2015, sent to the company Sep 24, 2015, published by CPSC Oct 8, 2015

    The product, in the report: Electric Range

    The caller stated that the oven portion of the unit heats to higher temperature than selected.

    On 08/09/15, the consumer’s wife placed food in the oven to heat up and set the temperature 450F. The food started burning. The consumer was unable to turn off the unit from the control panel. The consumer had to cut the circuit to the unit.

    The consumer stated that this has happened three times. Each time, the consumer had to cut the circuit to the unit to turn it off. The control panel displays the error F10 when this occurs.

    The consumer contacted the manf. They informed him that the unit is not under warranty. The consumer was informed that the unit has not been recalled. The consumer was not offered any other assistance.

    The consumer stated that there is a feature on the unit where the oven can be set up to start at a different/later time. The consumer is worried that someone’s house can catch on fire if the unit behaves in a similar way when they are not home. The consumer does not use this feature, however, he is concerned about others who have this unit.

    The day after (8/11) the control board went up with a small elec. fire. On 8/12 the range was put out for trash. Attached are (3) three pictures showing the damage

    Model
    790.97453804
    Serial number
    AFO2144003
    Bought from
    Sears, Florida
    Bought
    Aug 1, 2010, about then
    Where
    Eustis, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  83. No one hurt

    Made Aug 7, 2015, sent to the company Aug 17, 2015, published by CPSC Aug 31, 2015

    The product, in the report: Kenmore Range, white, glass top. Model #790.92602013

    On July 31st we had an electrical fire in the control panel of our Kenmore range model 790.92602013 which we purchased three years ago. I had pizza dough in the oven at 425 degrees with the timer on countdown from 8 minutes. At 2 minutes there was a fizz and then a pop with flames and smoke coming out of the back of the panel. If I had not been standing right there, this could have been a much worse situation.

    Flames came out the top back vents behind the circuit board and smoke came out the front and the back of the panel. I took pictures should you need them.

    I have the range in my garage.

    Model
    790.92602013
    Serial number
    VF12640798
    Bought from
    Sears, South Carolina
    Bought
    Aug 1, 2012
    Where
    Lexington, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 34, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  84. No one hurt

    Made Aug 5, 2015, sent to the company Aug 13, 2015, published by CPSC Aug 27, 2015

    The product, in the report: Kenmore flat surface range

    The range front left burner will not turn off and stays on high regardless. It will also come on all by itself and there is no way to turn off the burner unless it is unplugged form the outlet.

    Model
    79096122409
    Serial number
    vf74064856
    Bought from
    sears, Maryland
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 32, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  85. Hurt, no treatment

    Made Aug 3, 2015, sent to the company Aug 11, 2015, published by CPSC Aug 25, 2015

    The product, in the report: kenmore electric stove stainless steal

    On July 25 th, 2015 at approximately 5 pm I was preparing dinner I set the oven temp and set the timer on my Kenmore stove and went to the counter to continue preparing dinner. I looked up and the entire stove had flames shooting from the back of the stove

    Model
    7909220313
    UPC
    dont know
    Serial number
    vf12034718
    Bought from
    home builder
    Where
    Phenix CIty, Alabama: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  86. No one hurt

    Made Aug 3, 2015, sent to the company Aug 11, 2015, published by CPSC Aug 25, 2015

    The product, in the report: Kenmore Elite Smooth Top Stove model 95804000 Serial no. RL0520683 purchased in 1999 or 2000.

    After cooking some garlic bread in the oven of our Kenmore Elite Smooth Top Stove (model 665 95804000 Serial No. RL0520683) my son noticed that the oven heating element was still red even though the stove was turned off. We tried multiple times to push the “off/cancel” button to no avail. Eventually, I went to the breaker box and flipped the “range” breakers to the off position. After 10 minutes I flipped the breakers back on and turned the oven back on. When the element was glowing red I once again tried to turn it off with the “off/cancel” button to no avail. After realizing this switch failure could cause a fire, I searched the internet for similar complaints and found plenty. Several of the chat pages mentioned a “recall” but when I contacted Sears they said there wasn’t a “recall” on this particular model. They offered to send a technician out and that if the trouble was from the computer control board then the total repair would be $335 including labor. My concern is what will keep the same electrical switch failure from happening again? My wife and I are talking about getting a new stove as I don’t see how we can ever trust this stove again.

    Model
    Kenmore Elite Smooth Top Stove model 665 95804000
    Serial number
    RL0520683
    Bought from
    Sears
    Where
    Littleton, Colorado: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  87. Hurt, no treatment

    Made Jul 30, 2015, sent to the company Aug 7, 2015, published by CPSC Aug 21, 2015

    The product, in the report: Stainless steel slide in smooth top range. Mfg Date: Feb 2011 Purchase Date: Aug 2011

    While holding oven door open for my wife to reach in oven to remove pan of ribs, left side of door handle separated from door. Handle swung up while in my grip and the spring loaded door slammed against my wife’s oustreched arm. Luckily, I grabbed top of door edge with my other hand and opened door away from her arm. Was fortunate my wife did not sustain serious injury and the the edge I grabbed was not hot.

    Model
    790.46783902
    Serial number
    NF10641649
    Bought from
    Sears
    Where
    Phoenix, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 64, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  88. Hurt, no treatment

    Made Jul 30, 2015, sent to the company Aug 7, 2015, published by CPSC Aug 21, 2015

    The product, in the report: Kenmore Elite Electric Range Slide-in model Model 790.4101 SN NF93923730

    Cooktop temperature is not consistent with the temp selection. The temp selector goes from Low to high - 0-10. There are times when the burner gets red hot at low and the temp cannot be controlled. There have been occasions when I tried to turn the burner off, but it will not shut off without trying over and over.

    Lately the racks fall out of the oven. Meaning, it appears the stove expanded slightly, enough that the racks don’t fit in the grooves. There have been several occasions where I put something in the oven and went to check it, pulled the rack out and the rack fell out on one side causing hot liquid from a roast to splash. A couple weeks ago I put a custard pie in and the rack fell and all the milk ended up on the bottom of the oven. What a mess to clean up!

    When reporting the incident to Sears we were told it wasn’t their problem because we did not purchase the insurance.

    What recourse do we have?

    Model
    790.4101
    UPC
    790.41013801
    Serial number
    NF93923730
    Bought from
    Sears
    Bought
    Oct 1, 2009, about then
    Where
    Seymour, United States: Home/Apartment/Condominium
    Who was involved
    Age 62, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  89. No one hurt

    Made Jul 29, 2015, sent to the company Aug 6, 2015, published by CPSC Aug 20, 2015

    The product, in the report: Kenmore flat top electric range. Model No. 790.96010406. Serial No. VF64257144. Purchased at Sears

    I have a Kenmore smoothtop electric range and have been experiencing problems with the right front burner cooking very hot even when the dial is set to low or medium. Food began to burn and the kitchen filled with smoke from the burning food. Tonight the burner was not shutting off when the dial was in the off position. For several minutes after it was turned off the burner would light up hot red up and then shut off. This continued for 5-7 minutes until I could assess a temporary solution online. I did notice a small quick spark come from one of the coils. I had to turn the circuit breaker off for the burner to shut itself off. I have not turned the circuit breaker back on, nor will I until it can be looked at. this is a safety and serious fire hazard.

    I have been online to check for any recall notices for this unit and while Frigidaire issued a recall notice back in 2009, this unit was not listed in the recall. It seems others are experiencing the same issue with this model. Yes, I will call the 800 number to report this. Without an active recall, I will likely have to fix on my own. Hoping by reporting this, the manufacturer or Safety Commission will take notice.

    Incident Date 7/29/15

    Model
    790.96010406
    Serial number
    VF64257144
    Bought from
    Sears, Minnesota
    Where
    Eden Prairie, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Jul 24, 2015, sent to the company Aug 12, 2015, published by CPSC Aug 26, 2015

    The product, in the report: Kenmore Elite Smoothtop Electric Range

    On 07/24/15 when the consumer woke up and walked in the kitchen she noticed the front right burner was “on”. The consumer noticed the control panel indicated the burner to be “off”. The consumer had to shut off the circuit breaker. The consumer states the electric range was last used on 07/22/15. About 5 hours later the consumer turned the circuit breaker back “on” and noticed the front right burner immediately turned “on”.

    On 07/24/15 the consumer contacted the firm (800-449-9810) and informed them of the incident. The consumer was transferred to the recall department and the rep (name unknown) told the consumer that her electric range was not recalled. The consumer was told that any repairs would be at her own cost. The consumer states the call was disconnected and she was not able to schedule a repair.

    The consumer plans to buy a new electric range.

    There are no prior incidents. The electric range is used daily.

    The consumer believes the electric range poses a fire hazard and should be recalled.

    Model
    790.99123400
    UPC
    Unknown
    Serial number
    VF43725234
    Bought from
    Sears, Florida
    Where
    Plant City, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made Jul 21, 2015, sent to the company Jul 29, 2015, published by CPSC Aug 12, 2015

    The product, in the report: Freestanding electric oven/cooktop.

    Sears Kenmore stove model 790.97452801. After using the oven, the button on the control panel to turn off the timer was pressed. In the wall behind the stove, the reflection of flames was seen and a popping and crackling sound was heard. Upon opening the back of the stove, it was discovered that the control panel had burned itself up. The heat was so high during this event that the connectors on the wiring harness welded themselves to the control board. No response from Sears to my report of this incident.

    Model
    790.97452801
    Serial number
    VF91670726
    Bought from
    Sears, Kentucky
    Bought
    May 4, 2009
    Where
    Florence, Kentucky: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  92. No one hurt

    Made Jul 17, 2015, sent to the company Aug 19, 2015, published by CPSC Sep 2, 2015

    The product, in the report: Electric Range

    Caller stated that the heating element on the range stays on. This is a feature that allows the range to cool of and then the light would go off. However, for the past month it has been stating that the heating element is on. There has been no other incidents.

    The manufacturer was not contacted as yet.

    Caller feels that this feature on the range might be a potential fire hazard.

    Model
    790.964
    Where
    Fond Du Lac, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  93. Not said

    Made Jul 17, 2015, sent to the company Jul 27, 2015, published by CPSC Aug 10, 2015

    The product, in the report: Sears Kenmore Electric Range

    I turned on my Kenmore oven, Model 7909661, after about 5 minutes I heard loud popping and crackling. I went into the kitchen and there were flames coming from behind the console on the stove. I immediately grabbed the hose from my sink and put the fire out. The stove was just smoking then again sparks started shooting out from the stove behind the console, the console was flashing. I called 911, when they came they took the back panel off the stove and said it was the circuit board. If I had gone outside or went to take a shower or what ever, this stove could have burned my house down with my son in it, who was upstairs in his room at the time. Why isn’t there a recall for this stove? I know I’m not the only one to complain about it. Does someone have to be seriously hurt or die to have this stove recalled?

    Model
    790.9661
    Serial number
    VF54319884
    Bought from
    Sears, Massachusetts
    Bought
    Oct 1, 2007
    Where
    Bellingham, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  94. No one hurt

    Made Jul 9, 2015, sent to the company Jul 17, 2015, published by CPSC Jul 31, 2015

    The product, in the report: Glass top stove/oven. White, 4 burners

    I turned my oven on last night to pre heat, I went in about 10 minutes later. I saw what I thought was the oven light on, I opened it to place dinner in the oven and saw that the light was not on, the coil in the oven was glowing like a hot ember and sparks were shooting from it. I immediately turned off the oven. I noticed that that section of the coil was disintegrating. What would have happened if I left to run my errand and left my teenage children home alone? I have never had nor seen an oven where the coil has broken down..

    Model
    790.96122409
    Serial number
    VF74836548
    Bought from
    Sears, Michigan
    Bought
    Oct 16, 2007
    Where
    Dearborn, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 47, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Jul 9, 2015, sent to the company Jul 17, 2015, published by CPSC Jul 31, 2015

    The product, in the report: Slide in electric range

    Using a Kenmore electric range, the oven was turned off after baking. Later the oven turned back on and could not be shut off using the controls. After removing the range from the premises, the back panel was removed and there was evidence of a fire at the back side of the oven light and appears to have spread up above.

    Model
    95023101
    UPC
    DNK
    Serial number
    RP0412869
    Bought
    Oct 1, 2003
    Where
    St. Helens, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 45, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  96. Not said

    Made Jul 6, 2015, sent to the company Jul 14, 2015, published by CPSC Jul 28, 2015

    The product, in the report: Kenmore Electric Range

    Oven glass exploded inside of oven range, while not being in use. Oven element is not heating properly and not sure if it is a fire hazard or not.

    Model
    790.94199310
    Serial number
    VF33054425
    Bought from
    Sears
    Bought
    Jan 12, 2014
    Where
    Olive Branch, Mississippi: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  97. No one hurt

    Made Jul 6, 2015, sent to the company Jul 14, 2015, published by CPSC Jul 28, 2015

    The product, in the report: electric range

    oven liner expanded causing racks to fall thru

    Model
    790.98023800
    Serial number
    nf92232905
    Where
    Berkley, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 36, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand kenmore elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  98. No one hurt

    Made Jun 29, 2015, sent to the company Jul 8, 2015, published by CPSC Jul 22, 2015

    The product, in the report: Kenmore Self-cleaning Oven Range with smooth top stove. Black in color

    We have a Kenmore Self-cleaning Oven Range, model number: 790.97439802 Serial number: VF00263283 I was baking bread at 325 degrees and after approximately 15 minutes, there was a fire in the oven. We tried to turn the oven off, but ended up having to shut the breaker off to cut power to the oven. Once we removed the bread, my husband turned the oven back on and the temperature read over 500 degrees. He then took an external thermometer and that read almost 700 degrees! Following instructions from Kenmore website, we again turned the breaker off for 30 minutes to “re-set” the oven. We waited a day and pre-heat ed the oven to 325 degrees...however, the same issue occurred with the oven reaching temperatures above 500 degrees! We called CPSC with our problem and they said there was no recall on our model number and they transferred us to Sears to talk with them. After explaining the problem, we were told that there were no service technicians and if we weren’t comfortable using the oven we would just have to buy a new one! I asked to speak to a supervisor and was subsequently hung up on. I immediately called CPSC back and told them we were hung up on and they transferred us back to Sears customer service and yet again we were hung up on! I waited a few days and then called Kenmore to report this issue and said that after doing lots of research other Kenmore ovens (different model numbers, but looked the same as ours) had been recalled due to fires & we also found consumer complaints online for the EXACT model and serial numbers that had fires. The Kenmore representative,[REDACTED], said that we would have to pay for a service call and any parts that were replaced. I expressed my discomfort at having the same problem occur even after a technician “fixed” the problem. I stated we don’t feel safe having this oven in our home and that the potential for property, and more importantly physical damage to my family is not an “acceptable risk” and requested to talk with a supervisor. [REDACTED] hung up on me! We then called our local store and got a call back yesterday from the store manager, [REDACTED] who was kind and very concerned about nit only the oven issue, but the fact that we weren’t being heard and had been hung up on several times. She gave us another customer service phone number and I called today and spoke with [REDACTED]. She was great, but said all she could do was set a service call up. Unfortunately there are no direct service companies in our area in[REDACTED] so she said that they would try to find a company to come out to our home. I said that we really wanted to trade in our store for a different one and she said she understood, but she could not authorize that. The best she could do was give us a 15% discount on the purchase of a new oven. While this is a nice offer, we don’t have the money to purchase a new oven, nor do we think we should since the oven is faulty and extremely dangerous! We have a case[REDACTED] I am now waiting for a service company to call us to give us an estimate on the home visit and set up an appointment. The bottom line is that oven is not safe! Others with the same oven should be made aware of this serious fire hazard and there should be a recall on this model. As a consumer I feel that Sears and Kenmore should take the responsibility of their manufacturer deflect seriously and replace the oven to one that does not put my home and family in jeopardy.

    Model
    790.97439802
    Serial number
    VF00263283
    Bought from
    Sears, Alaska
    Bought
    Feb 1, 2009, about then
    Where
    North Pole, United States: Home/Apartment/Condominium
    Who was involved
    Age 36, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  99. No one hurt

    Made Jun 28, 2015, sent to the company Jul 7, 2015, published by CPSC Jul 21, 2015

    The product, in the report: Sears Kenmore smooth top range model number 790.96009601

    This is another incident with a different consumer with the same stove as another comment -

    Incident Description Sears Kenmore smooth top range model number 79096009601 both front burners will stay on high after range has been turned down or off completely. Burners will turn on spontaneously. These are the same symptoms of Kenmore Elite and Frigidaire smooth top ranges recalled August 28th 2009. See below:

    About 200,000 Frigidaire and Kenmore Elite Smoothtop Electric Ranges have been recalled after 126 reports of problems with a defective heating elements, which could turn on spontaneously, fail to turn off or heat to different temperatures than what is selected. The U.S. Consumer Products Safety Commission announced the electric range recall on August 27, involving of several models of Frigidair, Frigidair Gallery, Frigidair Professional and Kenmore Elite smooth top ovens with rotary knobs and digital displays on the electric range.

    At least four reports involving burns and two reports of property damage have been linked to the defective smooth-top ranges. Consumers have been urged to immediately stop using them until a free repair can be arranged.

    All of the affected rangers were manufactured by Frigidaire, and sold at Sears and other stores throughout the United States between June 2001 and August 2009.

    The recall affects Frigidaire models with serial numbers from VF 122xxxxx through VF831xxxxx and model numbers beginning with FEFBZ90GC, FEFLMC55GC, FEFLZ87GC, GLEF396AB, GLEF396AQ, GLEF396AS, GLEF396CQ, GLEF396CS, GLEFM397DB, GLEFM397DQ, GLEFM397DS, GLEFM97FPB, GLEFM97FPW, GLEFM97GPB, GLEFM97GPW, LEEFM389FE, PLEF398AC, PLEF398CC, PLEF398DC, PLEFM399DC, PLEFMZ99EC, PLEFMZ99GC, PLEFZ398EC, and PLEFZ398GC. The recall also affects Kenmore Elite models with serial numbers from VF122xxxxx through VF334xxxxx and model numbers beginning with 790.99012, 790.99013, 790.99014, and 790.99019.

    NEED I SAY MORE???

    Model
    960.96009601
    UPC
    I don’t know
    Serial number
    VF72421538
    Bought from
    home builder
    Bought
    Jun 4, 2007, about then
    Where
    CLAYTON, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 39, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  100. No one hurt

    Made Jun 19, 2015, sent to the company Jun 29, 2015, published by CPSC Jul 14, 2015

    The product, in the report: Kenmore electric cooktop range. Model 665.95804000 serial RK3613409

    KENMORE ELECTRIC RANGE 665.95804000 serial RK 3613409 baking a roast at 350, niticed extra hot and broiler was on. Could not turn broiler off, had to turn off circuit breaker. Tried to restart and same thing happened. THIS ID DANGEROUS AND A HUGE FIRE RISK, THIS SHOULF BE RECALLED.

    Model
    665.95804000
    Serial number
    RK3613409
    Bought from
    sears
    Bought
    Oct 3, 2000
    Where
    Jeannette, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 66, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 6, 2026 and checked Nov 6, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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