Hearth Record

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Kenmore electric stoves and ovens

1,611 reports to CPSC, the latest made Oct 13, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 5, 2026.

  • 1,611reports to CPSC
  • Oct 13, 2026the latest report was made
  • Apr 12, 2011the earliest
  • 1,482with the company’s comments
Brand
Kenmore
Makers
Sears Holdings Management Corporation, ELECTROLUX/WHITE CONSOLIDATED and WHIRLPOOL CORPORATION, and 1 otherMakers, importers or sellers, as the reports name them
Product
Electric stoves and ovensNot countertop ovensCPSC’s product type: Electric Ranges or Ovens (Excl Counter-top Ovens) (code 278), in Kitchen: Appliances
Other ways the reports write the brand (67)

“Kenmore Elite”, “Kenmore Electric Range”, “Kenmore elite”, “Kenmore Elite Electric Range”, “Kenmore electric range”, “Kenmore Smoothtop”, “Kenmore (Sears)”, “Kennmore”, “kenmore elite”, “KENMORE ELITE”, “Kenmmore”, “Kenmore/Frigidaire”, “Kenmore/Sears”, “Kennore”, “GE Kenmore Electric Range”, “KENMORE ELECTRIC RANGE”, “Kemore”, “Kemore Elite”, “Ken more”, “Kenmore (Fridgidare?)”, “Kenmore - Professional Cooktop”, “Kenmore - Sears Roebuck and Co.”, “Kenmore / Sears”, “Kenmore 30” Self Clean Slide-In Electric Range w/Deluxe Coil”, “Kenmore 790.92903010”, “Kenmore 790.9601”, “Kenmore 790.96614401”, “Kenmore 790.99113301”, “Kenmore Black 30 in Freestanding Electric Range”, “Kenmore Electric Range 790.97423901”, “Kenmore Electric Range Drop-In model”, “Kenmore Electric Range Model 790”, “Kenmore Electric range”, “Kenmore Electric smoothtop range”, “Kenmore Elite (Sears)”, “Kenmore Elite 30 inch glass top electric range”, “Kenmore Elite 48353 Electric Wall Oven—More Room to Bake”, “Kenmore Elite Range”, “Kenmore Elite Range/oven”, “Kenmore Elite Slide-in Range”, “Kenmore Elite Smoothtop Range”, “Kenmore Elite Stove”, “Kenmore Elite slide-in range, electric”, “Kenmore Frigidaire”, “Kenmore Profile”, “Kenmore Range”, “Kenmore Sears”, “Kenmore Self-Cleaning Electric Range”, “Kenmore Smooth Top Electric Range.”, “Kenmore Super Capacity Ultra Bake Electric over”, “Kenmore Ultra Bake Self Cleaning Super Capacity Electric Ran”, “Kenmore Wall Oven Combination”, “Kenmore electric range model 790.9021”, “Kenmore electric smooth top range”, “Kenmore from Sears”, “Kenmore model #665.95012102”, “Kenmore model 790 95884301”, “Kenmore self cleaning range”, “Kenmore ultra bake, self cleaning, super capacity”, “Kenmorre Elite”, “Kenomore”, “kenmore (frigidaire) elite oven”, “kenmore 79094102702”, “kenmore Elite”, “kenmore range”, “kenmore range and oven” and “kenmore stove”

By month

11 reports from November 2025 to October 2026; the most in July 2026, 2. 1,600 earlier reports, since April 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20261
July 20262
June 20261
April 20261
March 20261
February 20262
December 20252
November 20251
October 20252
September 20251
August 20252
July 20251
May 20252
March 20251
February 20251
January 20251
December 20241
November 20241
October 20241
September 20242
August 20245
July 20243
June 20246
May 20244
April 20241
February 20242
January 20241
December 20232
October 20231
September 20232
May 20231
April 20231
March 20231
December 20221
November 20224
October 20222
May 20221
March 20221
February 20221
January 20221
November 20213
October 20211
September 20212
June 20211
May 20212
April 20211
February 20213
January 20212
December 20202
November 20205
October 20202
September 20203
August 20201
July 20201
May 20203
April 20201
March 20203
February 20205
December 20192
November 20192
October 20194
September 20191
August 20194
June 20193
April 20192
March 20191
February 20191
January 20192
December 20183
November 20183
October 20186
September 20183
August 20181
July 20189
June 20184
May 20186
April 20184
March 20182
February 20184
January 20189
December 20176
November 201711
October 20177
September 20172
August 20175
July 20177
June 20175
May 201714
April 20179
March 20179
February 201715
January 201714
December 20168
November 201612
October 20168
September 20166
August 201611
July 20169
June 20169
May 201612
April 201610
March 201611
February 201613
January 201616
December 201518
November 201515
October 201516
September 201512
August 201512
July 201511
June 201514
May 20157
April 20157
March 201511
February 20156
January 201518
December 201420
November 201414
October 201415
September 20147
August 201416
July 201423
June 201415
May 201420
April 201418
March 201420
February 201420
January 201418
December 201318
November 201329
October 201324
September 201319
August 201319
July 201331
June 201318
May 201323
April 201323
March 201319
February 201331
January 201339
December 201228
November 201225
October 201229
September 201231
August 201217
July 201230
June 201218
May 201216
April 201222
March 201230
February 201236
January 201238
December 201133
November 201124
October 201128
September 201134
August 201123
July 201134
June 201129
May 201123
April 20113

How badly anyone was hurt

  • Hospital admission 3 CPSC: Injury, Hospital Admission
  • Emergency room 5 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 3 CPSC: Injury, Seen by Medical Professional
  • First aid 59 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 75 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 16 CPSC: Injury, Level of care not known
  • No one hurt 1,360 CPSC: Incident, No Injury
  • No incident, no one hurt 11 CPSC: No Incident, No Injury
  • Not said 79 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.

  1. First aid

    Made Nov 24, 2016, sent to the company Dec 2, 2016, published by CPSC Dec 16, 2016

    The product, in the report: Kenmore electric range, model 790.9745

    I opened the door of my oven to see if the rack was in the right location for the cake I was about to bake, and the glass door exploded and shattered throughout my kitchen, hitting me. The oven was not turned on at the time, and had not been used for several weeks prior, since we had been out of town on vacation and just returned. Not all the glass fell to the ground, so I tried to cover what remained with heavy plastic to prevent injury to my family or my cat, and in doing so, cut my finger on the shattered glass that remained in the door.

    Model
    790.97453804
    Serial number
    VFO1363191
    Where
    Hanover, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 56, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  2. No one hurt

    Made Nov 23, 2016, sent to the company Dec 2, 2016, published by CPSC Dec 16, 2016

    The product, in the report: Electric range oven

    After cooking a meal in the oven (set to 400 degrees), I closed the oven door and the outer glass panel for the door shattered.

    Model
    790-45489501
    Serial number
    NF71507188
    Bought from
    Sears
    Bought
    Aug 4, 2007
    Where
    Portland, Oregon: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Nov 20, 2016, sent to the company Nov 29, 2016, published by CPSC Dec 13, 2016

    The product, in the report: Stainless Steel convection range

    We purchased a Kenmore Smoothtop range in Nov 2012. Just 2 days ago, when my husband turned on the convection oven, the range short-circuited. It caused all the lights in the house to strobe like a fun house and a Horrible arching sound generated throughout the whole house. I was upstairs and could hear it. By the time I got downstairs, my husband had the back door open, airing out the kitchen It was filled with acrid, electrical smelling smoke. The circuit breaker tripped to protect us. After the smoke cleared and we felt safe, we removed the back of the range. We saw melted wires and the plastic box that the wires ran through in the bottom of the panel was totally melted. There was also soot on the panel causing us to believe that a flame-out had occurred. Thank goodness the whole range did not catch fire. We took pictures just in case anyone needs to see them. We think this range needs to be investigated. There is no reason for this to have happened. We had not moved the range in over a year. Have any other incidents like this happened with this range? Kenmore Model # 790.92803015

    Model
    790.92803015
    Serial number
    VF24271794
    Bought from
    Sears
    Bought
    Nov 23, 2012
    Where
    North Bend, Washington: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Nov 19, 2016, sent to the company Nov 30, 2016, published by CPSC Dec 14, 2016

    The product, in the report: Range/oven

    While cooking in oven and cooktop (1 burner) sparks, smoke, and flames began coming out of the rear of the stove. The breaker was turned off and the stove was pulled out away from the wall. Once the breaker was off the Sparks and flames were less and the flames were blown out. Unplugged stove from receptacle. Removed the rear panel and found the control board melted and burned. Wall behind stove was scorched.

    Model
    790.92209014
    Serial number
    Vf13426298
    Bought from
    Sears
    Bought
    Nov 1, 2012, about then
    Where
    Battery Park, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 21, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Nov 14, 2016, sent to the company Nov 22, 2016, published by CPSC Dec 7, 2016

    The product, in the report: Free standing electric range, Kenmore KM Elite, Model # 7909802380, Serial # NF84020246. Self cleaning oven, stainless steel with black ceramic top, 30 inch wide

    Two to racks collapse when anything is put on them, and I mean anything. I do believe this could be a serious burn issue or even fire issue if there were liquids of any kind in the pans. The oven racks worked fine the first year, the last two times I used the self clean option is when I started having the problem. It seems the oven has expanded since the last few self cleanings were done. I have tried moving the racks around by switching them but to no avail they still collapse.

    Model
    7909802380
    Serial number
    NF84020246
    Bought from
    Sears, Arizona
    Bought
    May 8, 2016
    Where
    Mesa, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 65, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Nov 11, 2016, sent to the company Nov 28, 2016, published by CPSC Dec 12, 2016

    The product, in the report: Kenmore Electric range model 790.92903010

    I own a Kenmore Range (Model 790.92903010) purchased in 2013 at Sears in Springfield Oregon. Today, I preheated it to 350 on the Convection Roast setting. It beeped, indicating that it had reached temp. A few minutes later I stepped over my dog (who was laying in front of the oven) and opened the oven door. When the door had been pulled open just a few inches, there was a loud BANG and glass flew into my kitchen and onto my dog as the glass outer door exploded. Nobody was hurt, but it doesn’t sound like Sears is willing to pay for this. I am furious, because this keeps happening to this model of oven, and this is not a thing that should need to be covered by warranty. This is a thing that should never happen.

    Model
    790.92903010
    Bought from
    sears, Oregon
    Bought
    Oct 3, 2013, about then
    Where
    eugene, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 39, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Nov 10, 2016, sent to the company Dec 23, 2016, published by CPSC Jan 10, 2017

    The product, in the report: Built In Oven

    This consumer is reporting her electric built in oven she purchased from retailer during the month of April 2007 in Kennesaw, Georgia. dom 2007

    This caller purchased a Kenmore built in electric oven March or April 2009 years ago which she was preparing to clean November 6, 2016.

    She opened the door and the entire glass in the oven door blew up in her face, however she states that she is not injured.

    She contacted Sears and is stating that she was transferred to the Philippines and that they just want to schedule a repair tech to charge her approximately $79.00 and tell her what she already is aware of.

    She now has visited Sears in Kennesaw, Georgia and spoke with [REDACTED] who informed her that there was nothing she could do to assist this caller.

    The caller is sending a picture of the model and serial number from the unit.

    There are no injuries being reported, however the caller would like to report that if a child had been sitting nearby there could have been severe injuries.

    She is reporting this incident as a laceration and potentially blinding hazard.

    Model
    790.47782404
    Serial number
    NF71008597
    Bought from
    Sears, Georgia
    Bought
    Mar 30, 2009, about then
    Where
    Marrietta, Georgia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Nov 3, 2016, sent to the company Nov 14, 2016, published by CPSC Nov 29, 2016

    The product, in the report: Kenmore Electric Range 790.92803011

    Kenmore Oven #790.92803011 The oven was on at 325 degrees. I opened the oven door to check the food and then gently closed it. The glass on the outside of the oven door exploded sending shards of glass (safety glass) across the kitchen. I was standing in front of the oven, but I was wearing jeans and the glass bounced off me and I was not injured. I “googled” it and found the hundreds of others had this problem with the Kenmore 790 series. If a child had been in the room or if I had been peering into the oven, it could have been very dangerous.

    Model
    790.92803011
    Serial number
    VF05208915
    Bought from
    Sears
    Bought
    Nov 17, 2011, about then
    Where
    Windham, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Nov 3, 2016, sent to the company Nov 14, 2016, published by CPSC Nov 29, 2016

    The product, in the report: Electric Range

    Outer oven door glass shattered on Kenmore electric range, model 790.41019801.

    While opening the oven door, the left side oven door handle became detached. Steps were taken to reattach the handle by re-inserting screw through door and into handle’s threaded hole. The door glass shattered while turning screw clockwise into handle. The screw torque applied was imperceptible prior to glass shattering.

    Model
    Elite, Model: 790.41019801
    Serial number
    NF92831168
    Bought from
    Sears
    Bought
    Jan 1, 2010, about then
    Where
    Edmonds, Washington: Home/Apartment/Condominium
    Who was involved
    Age 57, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  10. No one hurt

    Made Oct 21, 2016, sent to the company Nov 18, 2016, published by CPSC Dec 5, 2016

    The product, in the report: Electric range

    Caller is reporting that she is experiencing problems with her ceramic top range which was replaced in 2/2013. The left front burner would not turn off, the circuit breaker was used to switch it off. She stated that she contacted the retailer but they advised that the range was no longer under warranty.

    Caller stated that the original stove had the same problem as well.

    Caller would like this matter to be resolved quickly by the company because it is a fire hazard.

    Model
    790.92202016
    Serial number
    vf24472618
    Bought from
    Sears, Kentucky
    Bought
    Feb 21, 2013
    Where
    London, Kentucky: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Oct 17, 2016, sent to the company Oct 25, 2016, published by CPSC Nov 8, 2016

    The product, in the report: Kenmore elite electric range model 790

    Rack inside Kenmore Elite Electric Range model 790 fell down causing hot liquid to spill.

    Model
    790
    Serial number
    VF2245200
    Bought from
    Sears
    Bought
    Nov 10, 2013, about then
    Where
    Ocala, Florida: Home/Apartment/Condominium
    Who was involved
    Age 51, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand kenmore elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  12. No one hurt

    Made Oct 15, 2016, sent to the company Oct 24, 2016, published by CPSC Nov 7, 2016

    The product, in the report: Kenmore elite electric range model 790

    Oven rack falls

    Model
    790
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 32, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  13. No one hurt

    Made Oct 12, 2016, sent to the company Oct 28, 2016, published by CPSC Nov 14, 2016

    The product, in the report: Electric oven

    Consumer stated that her oven came on spontaneously by itself In the broil mode, she was unable to power it off. She stated that her son removed it from the wall and unplugged it , the heat burnt 3 holes in the rear of the unit. The cabinets and countertops became overwhelmingly hot from the incident. She stated that when her spouse came home he plugged it back in just to see if the incident was a fluke but the same problem re-occurred.

    (10/8) The manufacturer was contacted through email but she did not receive a response.

    (10/12) She contacted the company and spoke to an agent who informed her that the incident occurred because of a “run off” meaning that the oven was filled with grease. She stated that her oven was spotless.

    Caller stated that they researched the problem online and noticed that there were many complaints.

    Model
    665.92004102
    Serial number
    RM3013731
    Bought from
    Sears
    Bought
    Jun 1, 2002, about then
    Where
    Tullytown, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Oct 11, 2016, sent to the company Oct 19, 2016, published by CPSC Nov 2, 2016

    The product, in the report: Kenmore electric range. White. Model 95012102. Serial RM5128771

    I was using the oven for baking. I turned the oven off when I was done. I left the kitchen. Some time later, my husband asked me if I had something in the oven because he could smell something burning. I went into the kitchen and saw that the digital clock and display screen was showing the oven was off. However, the heating element was bright orange and the oven was extremely hot. The heat could be felt to the touch on the outside of the oven and whole stovetop area. We were unable to turn the oven off. The only way it would shut off is after we unplugged it.

    This happened late in the evening. We are so thankful that we didn’t go to bed before we noticed this. We have two small children.

    Model
    95012102
    Serial number
    RM5128771
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Oct 11, 2016, sent to the company Oct 19, 2016, published by CPSC Nov 2, 2016

    The product, in the report: Kenmoe electric built in wall oven model 79047769405

    Kenmore wall oven Model 79047769405. Glass on door completely shattered. Was not in use and nothing touched it. Have seen all safety precautions and did nothing to cause it.

    Model
    Model 790 47740569
    Serial number
    NF80710602
    Bought from
    Sears
    Bought
    Mar 1, 2008
    Where
    Denville, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 67, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Oct 8, 2016, sent to the company Oct 18, 2016, published by CPSC Nov 1, 2016

    The product, in the report: Kenmore Elite Electric Range Model #79094173310 Black/Stainless I believe it’s 36 inch

    My stove cook top cracked in February, 2016 due to overheating oven. Cook top replaced and nothing further by Sears. October 3, 2016 while I was baking some biscuits my electric panel on my cook top started shooting out electric sparks and was on fire. Lots of smoke, flames and sparks but thankfully we are okay and thanks to my dad installing a fire panel behind the stove my home didn’t catch fire. Stove purchased April, 2015 so no warranty. Just paid off last month over $600 now we are faced with buying another stove. This is a major safety issue and we don’t want anyone losing their home or life due to this issue. Neither Sears nor Kenmore are willing to do anything about it.

    Model
    Kenmore Elite Electric Range Model #7909413310
    Serial number
    Can’t find
    Bought from
    Sears
    Bought
    Apr 11, 2015, about then
    Where
    Lumberton, Mississippi: Home/Apartment/Condominium
    Who was involved
    Age 37, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Oct 4, 2016, sent to the company Oct 13, 2016, published by CPSC Oct 27, 2016

    The product, in the report: stainless steel oven with smooth cooktop

    we have a two year old electric oven with smooth cooktop that was turned on and then caught fire. the fire was extinguished with a fire extinguisher but cook have gotten out of control. the oven was a Kenmore-model 79094193310, serial no- vf41761228

    Model
    79094193310
    Serial number
    vf41761228
    Bought from
    sears, Texas
    Bought
    May 19, 2014
    Where
    tyler, Texas: Home/Apartment/Condominium
    Who was involved
    Age 56, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  18. No one hurt

    Made Sep 21, 2016, sent to the company Sep 29, 2016, published by CPSC Oct 14, 2016

    The product, in the report: electric range with convection oven

    The outer glass blew out on our Kenmore Electric Range, model 790 9270 9280 9290 last night. Never having heard of this before, i did an internet search and have learned that despite over 350 similar Kenmore outer glass explosions, Sears says it is likely customer fault for mistreating oven door. Reports also say all You folks do is collect statistics.

    Really? i am a retiree, 65 years of age. Have cooked nearly all my life and have owned and operated well over a dozen different ovens over the years. Never had a problem with oven glass before. For Sears to suggest this happened because owners cause this to happen is ludicrous.

    It has to be a flaw in the glass making process. It is the outer glass that shattered. Outer glass does not touch the oven racks.

    You folks need to check into date these glass pieces were made. i have a feeling something went wrong with the process on a day/week that caused the flaws, and despite tens of thousands of other units not having this problem, many do have this flaw. i predict many other consumers will be contacting You in the coming years, reporting the same issue.

    How many people have to have this happen before You decide this is an issue and Sears should be held accountable? Probably won’t help me, as i intend to junk our exploded range and purchase a different brand.

    Model
    790 928 03011
    Serial number
    vf05079010
    Bought from
    The Great Indoors, Arizona
    Bought
    May 7, 2011
    Where
    Scottsdale, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 65, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Electric Range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Sep 19, 2016, sent to the company Sep 27, 2016, published by CPSC Oct 12, 2016

    The product, in the report: Kenmore slide in electric range with smooth cooktop. model number 790.41019801

    I have a Kenmore Slide in Electric Range model number 790.41019801. I was baking and removed my dish from the oven. In doing so the handle disconnected on one side. My husband came in to look at it and screw it back on and the outer panel “exploded”. Glass went everywhere. My dishwasher was open 5 feet away and glass was on the inside. We have no idea why this happened. I am glad my husband wears glasses or he may no longer have sight. Glass flew all over.

    Model
    790.410-19801
    Serial number
    NFO 1941049
    Bought from
    private individual
    Bought
    Sep 1, 2015, about then
    Where
    Highlands Ranch, Colorado: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Sep 16, 2016, sent to the company Sep 26, 2016, published by CPSC Oct 11, 2016

    The product, in the report: Kenmore Electric Oven with Microwave

    We heard a loud crash noise in the kitchen and found that the glass front to our oven was exploded into millions of pieces. The oven was turned off at the time, there was no one near the oven, there was no damage to the oven. The glass exploded with no reason.

    Model
    790.48842901
    Serial number
    NF34631017
    Where
    Suwanee, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Sep 13, 2016, sent to the company Sep 20, 2016, published by CPSC Oct 4, 2016

    The product, in the report: Electric range

    I have a Kenmore electric oven. The front left burner comes on spontaneously full power for a few seconds without being turned on. The entire heating coil glows read and the surface gets hot enough to trip the hot surface indicator light above the dial for the burner.

    Needless to say this is both a personal safety hazard as well as a fire hazard.

    The oven is original to the house which was built in 2007.

    There is already a recall from Frigidaire (who, despite the Kenmore name, is the real manufacturer here). But the recall does not include this unit, even though the description in the recall PRECISELY matches what is happening to me. A quick search online shows several other reports of the same behavior on SaferProducts.gov and elsewhere online. It is my opinion that the existing Kenmore/Frigidaire recall doesn’t cover a sufficient number of models that are subject to this dangerous fault.

    More info on the recall in question: http://www.aboutlawsuits.com/frigidaire-and-kenmore-smooth-top-electric-range-recall-5664/

    Model
    790.9611340A
    Serial number
    VF72823833
    Bought
    Jul 1, 2016, about then
    Where
    Travelers Rest, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 31, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Sep 12, 2016, sent to the company Sep 20, 2016, published by CPSC Oct 4, 2016

    The product, in the report: Kenmore Electric self cleaning oven The Model No. 790.95662102 serial No. VF22311301

    I was trying to bake cookies and my oven was set at 350 and after 10 min the first batch was completed 6 min later the broiler had switched on by itself and filled the room with smoke I was unable to turn off the stove and had to unplug it.

    I attempted to plug it in later hoping that it would be OK but the broiler turned back on.

    I contacted [REDACTED] to see what I could do to fix it but he recommend I contact you.

    The Model No. 790.95662102 serial No. VF22311301

    Model
    790.95662102
    UPC
    ?
    Serial number
    VF22311301
    Bought from
    Home owner
    Bought
    Sep 12, 2009, about then
    Where
    GROSSE POINTE, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 43, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  23. No one hurt

    Made Sep 8, 2016, sent to the company Sep 16, 2016, published by CPSC Sep 30, 2016

    The product, in the report: Kenmore Elite Electronic Range. Model #790.97473805 Serial # VF00761346 (Difficult to read). Ceramic Smooth top Glasstop sensitive control panel, radiant surface elements, slow cooker, convection cook, Delayed Cook time controls, self-cleaning, temperature Probe supposed to be able to press “stop” if “F” error shows up (i,e, fill). Purchased a 5-yr. warranty when we bought it (expired on 3-3-15). We have all paperwork

    The following hazardous incidents occurred with my Kenmore Elite Electric Range: 1.) Computer Motherboard had to be replaced 3 times and still does not function right (while under warranty). Indicator light for multiple size burner does not work. 2.) Incident lights to show that stovetop is still hot do not always work. 3.) Oven door glass shattered and burst out into the kitchen when oven was in use. 4.) Runaway temperature in oven. After setting the desired temperature the oven reaches it and buzzes as if ready. After food was put in oven to cook the temperature kept on rising. After 5 minutes a frozen pizza was burned to black, smoke was billowing out of oven and an error code occurred. Oven could not be shit off. I turned the circuit breaker off to stop it. Spatula melted on top of stove it was so hot.

    Model
    790.97473805
    Serial number
    VF00761346
    Bought from
    Sears, Minnesota
    Bought
    Feb 25, 2010
    Where
    Duluth, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 59, Unknown
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Aug 31, 2016, sent to the company Sep 9, 2016, published by CPSC Sep 23, 2016

    The product, in the report: Stainless Steal Kenmore Elite model number 79097473805

    Our Kenmore Elite electric oven door exploded in the middle of the night. The oven was not in use, nor had in been used for over 10 hours. Glass shards were sent out into the kitchen with almost none of the glass remaining in the door. No one was injured.

    Model
    I don’t know
    Serial number
    VF00645808
    Bought
    Apr 1, 2010, about then
    Where
    Olympia, Washington: Home/Apartment/Condominium
    Who was involved
    Age 43, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Aug 30, 2016, sent to the company Sep 8, 2016, published by CPSC Sep 22, 2016

    The product, in the report: I have a solid/smooth top range/stove; Kenmore model # 79096114407, serial # VF60432734

    I have a Kenmore electric smooth top electric range. The model # 79096114407. One evening as I was getting ready for bed, I noticed that a stove element was on and warm. The switch was in the off position, but that one element was on. I tried turning on and off the switch several times, but the element stayed on. I unplugged the range and checked online the next day. I noticed that several others have reported the same issue, that their stove element comes on suddenly and will not shut off. Kenmore has had a recall on 3 models, but not mine or a few others that I noticed (# [REDACTED] & [REDACTED]).

    My concerns are, if I had been asleep or at work, this could have possibly started a fire. Or if someone had placed a hand on the stove thinking it was off, could have gotten burned. Or what is to keep the other 3 elements from turning on without warning. I do not feel safe leaving this stove until all of the switches have been replaced or a new stove. They are aware of this issue on other models.

    I am hoping that Sears (Kenmore) will have a larger recalls to cover the replacement of all of the switches that they say causes this issue, because of course all these models are long out of warranty.

    Thank you, [REDACTED]

    Model
    79096114407
    Serial number
    VF60432734
    Where
    Oak Ridge, Tennessee: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Aug 26, 2016, sent to the company Sep 7, 2016, published by CPSC Sep 21, 2016

    The product, in the report: Kenmore Ultra Bake Range with smooth top - white

    My husband had come home and noticed the house was unseasonably warm. He walked into the kitchen and noticed the oven/range looked like it was on. It wasn’t on when he left. He tried to hit the ‘of’f’ button to no avail. The broiler heating element was still heating up a storm. The oven was so hot we couldn’t even move it to unplug it. We had to shut the circuit breaker off and finally it ceased. We then took potholders to move the range then unplugged it. If he had been out a few minutes longer we would no kitchen or house or dog. The oven/broiler turned it self on and to a higher than suosed to setting. The light bulb and casing melted it was so hot.

    Model
    665.95022101
    Serial number
    RL3111024
    Where
    Worcester, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 30, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Aug 25, 2016, sent to the company Oct 13, 2016, published by CPSC Oct 27, 2016

    The product, in the report: electric range

    The consumer’s wife was cooking, using the rear right burner for approximately 30 minutes when she noticed that the rear left burner turned on unexpectedly without being switched on. The consumer indicated that the rear left burner has not been working for a few months. The rear left burner fails to shut off.

    The consumer indicated that the mother board was replaced sometime in 2014 because the elements were not turning on and he contacted Sears for a repair.

    The consumer states that the range was already in the home when he moved in sometime in 2010.

    The consumer has noticed that the right front burner is heating to different temperatures

    The consumer plans to contact the firm.

    The consumer has reviewed recall # 09-333 and is aware that her model is not included in the recall. However, the consumer believes her model should be added to the recall because her range is experiencing the same hazard.

    Model
    790.99123402
    UPC
    Unknown
    Serial number
    VF44629146
    Where
    Virginia Beach, Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Aug 18, 2016, sent to the company Aug 26, 2016, published by CPSC Sep 12, 2016

    The product, in the report: Kenmore Elite Electric Range Model number 790.98023801

    Oven racks in my stove keep falling because the oven liner expands when the oven is on. The sides of the oven liner expand to the point where they can no longer support the oven racks. On several occasions, hot pans with liquid in them have fallen. This is a serious burn hazard. The oven is Kenmore Elite model number 790.98023801

    Model
    790.98023801
    Serial number
    NF94725705
    Bought from
    Sears, New Jersey
    Bought
    Nov 30, 2009
    Where
    New Providence, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Aug 16, 2016, sent to the company Aug 24, 2016, published by CPSC Sep 8, 2016

    The product, in the report: Kenmore Electric Range, Slide-in, Model number 790.42531311

    I purchased a Kenmore Electric Range (Model 790.42531311) from SEARS just two years ago, in 2014.

    Last night, I gently opened the door to check on food when - suddenly - the outer glass panel simply shattered into a thousand pieces on the floor. The shattered glass - with its tiny, sharp edges - was everywhere. Much of it still is - in nooks and crannies - around the kitchen that escaped the vacuum cleaner and broom.

    I have 2 kids, 2 dogs, and 3 cats. So far, no one has been injured. Thank goodness no one was peering into the glass when it shattered. Sever injury could have occurred. This product is defective!

    Bought from
    Sears, North Carolina
    Bought
    Aug 9, 2014
    Where
    Greensboro, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 51, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Aug 16, 2016, sent to the company Aug 24, 2016, published by CPSC Sep 8, 2016

    The product, in the report: Kenmore electric oven range--oven door glass shattered

    Sears - Kenmore oven/range-- free standing - Electric Model # 911-63278790 Serial # 7r278078Q glass door in oven shattered Not at home and oven was not in use at the time

    Model
    911-63278790
    Serial number
    7r278078q
    Where
    Woodstock, Georgia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Aug 11, 2016, sent to the company Aug 19, 2016, published by CPSC Sep 2, 2016

    The product, in the report: Kenmore model 790.9611340a serial number vf71252496

    front left burner will not shut off. open recall from Kenmore on known issue 09-333, but Kenmore is refusing to repair product because the model number is not under this recall, although the serial number is listed for repairs

    Model
    760.9611340A
    Serial number
    VF71252496
    Where
    peverly, Missouri: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KENMORE, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Aug 8, 2016, sent to the company Sep 7, 2016, published by CPSC Sep 21, 2016

    The product, in the report: Smooth-top Oven Range

    08/05/2016 - The consumer was cooking in her oven at 350 degrees Fahrenheit. Approximately fifteen minutes after the oven had been on, the smoke alarm in the consumer’s home went off and her kitchen and living room were filled with smoke. The consumer indicates that a strong chemical odor was emitting from the oven. The consumer immediately opened the oven door and took its contents out. The consumer noticed that her control panel kept flashing F12. The consumer tried turning the oven off but it would not respond and just continued to F12. The consumer had to switch the circuit breakers off in her home in order for her oven to turn off.

    The consumer states that she never noticed an actual fire coming from the oven. The consumer states that she cannot supply energy to the unit as it will turn on by itself and heat up immediately; the consumer has been without an oven range since the day of the incident.

    08/08/2016 - The consumer contacted the manufacturer and explained the situation. The representative she spoke to informed her that her unit is not recalled and thus is it safe to continue to use. If the consumer wanted any repairs done, she would have to pay out-of-pocket. The consumer believes this product poses a safety hazard.

    The consumer plans on keeping the unit for at least the next thirty days in case an investigation ensues.

    Model
    VF34200978
    UPC
    Unknown
    Serial number
    790.94173310
    Bought from
    Sears, Virginia
    Bought
    Dec 15, 2013, about then
    Where
    Chesapeake, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Aug 8, 2016, sent to the company Aug 18, 2016, published by CPSC Sep 1, 2016

    The product, in the report: Sears Kenmore smooth top range/oven. Model number 790.92909011

    This oven has exuded a faint smell of burning wire since purchased new from Sears in 2011. Sears sent a technician out twice who replaced a control board but the problem was still occasionally there. The oven always seemed to run hot and we would set it lower than the recipe recommended. The last time we used the oven it ran so hot the entire range became too hot to touch (of course the food burned to a crisp) even when the temp was lowered to 200 degrees. It seemed to go as hot as cleaning mode even though the temp was set to 350. There was a strong smell of burning wire but not sure if that was from a short or from the range being so hot it was cooking the wires

    Model
    790.92909011
    Bought from
    Sears, Connecticut
    Bought
    Mar 15, 2011
    Where
    monroe, Connecticut: Home/Apartment/Condominium
    Who was involved
    Age 61, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  34. First aid

    Made Aug 6, 2016, sent to the company Aug 15, 2016, published by CPSC Aug 29, 2016

    The product, in the report: Electric Range

    Kenmore Elite Model 790.9802 about 6 years old.

    Oven racks are now not wide enough to have support from the side wall rails causing them to fall when any weight is placed on them. Apparently Sears/Kenmore knows about this problem that occurs because the walls of the oven warp to the outside.

    https://community.sears.com/Discussions/Single_question_detail/All/Allquestions/The-oven-racks-in-Kenmore-Elite-(Model-79031043302)-Fall-Down-and-have-caused-burns

    Their solution is to spend %500 or so to replace the oven liner and even people who did have had the same event occur again.

    This product is dangerous and has caused burns.

    Model
    Kenmore Elite Range Model 790.9802
    Bought from
    Sears, Texas
    Bought
    Apr 1, 2009, about then
    Where
    Georgetown, Texas: Home/Apartment/Condominium
    Who was involved
    Age 73, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  35. No one hurt

    Made Jul 30, 2016, sent to the company Aug 8, 2016, published by CPSC Aug 22, 2016

    The product, in the report: Kenmore smooth top kitchen range. White

    Purchased a home that has a smooth top Kenmore stove. Home was owned by an elderly gentleman and you could see there was no wear on the stove. Turned one of the burners on low and the other on medium the next thing I knew they were both red hot and I could not turn them off. Had to hit the breaker to make it shut down.

    Model
    79096112409
    Serial number
    VF64931856
    Bought
    Jul 1, 2006, about then
    Where
    Myrtle Beach, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 66, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  36. No incident, no one hurt

    Made Jul 25, 2016, sent to the company Aug 22, 2016, published by CPSC Sep 6, 2016

    The product, in the report: Electric Range

    This consumer is reporting her Kenmore Electric Range purchased April 19th, 2016 delivered April 22nd, 2016 but not used for five weeks after delivery.

    In mid May 2016 the caller read the manual with regard to ‘seasoning’ the oven by heating it, however there was an extremely strong odor emitting from the unit while she was trying to do this so she turned it off but she and her husband had to leave the house because the odor was so strong. She contacted the manufacturer to complain also mid to late May 2016.

    The first service technician came to her home July 14th, 2016 and he took the range apart from the top, from the back and the front and agreed that the odor was exceptionally bad. He said he had to schedule another technician then told her they should be out to her home that same day because he had an injured hand and could not complete some tasks. The technician was scheduled for that same day, however, the caller couldn’t tolerate the odor from the range and had to leave the house so she cancelled to reschedule.

    July 22nd, 2016 the second technician came to her home, checked the oven and ten minutes later he advised her that she was “smelling heat” and that he smelled nothing.

    She said that between the two technicians and her without them the oven has had approximately nine hours of ‘seasoning’ or ‘burning off’ and it still has a strong odor coming from it.

    She is reporting this as a strong health hazard due to the odor the range is emitting.

    She said that CPSC has one report from January 2012 for the same hazard for a range.

    Model
    790.94184310
    Serial number
    VF61033924
    Bought from
    Sears, Ohio
    Bought
    Apr 23, 2016
    Where
    Walton Hills, Ohio: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    No Incident, No Injury
  37. No one hurt

    Made Jul 23, 2016, sent to the company Aug 3, 2016, published by CPSC Aug 17, 2016

    The product, in the report: Kenmore Elite 30in built-in oven model 790.48363410

    I purchased a Kenmore Elite Electric Oven model 790.48363410 on 05/31/2015. Twice since this purchase date, we have had to have the electronic panel replaced because the oven would turn on and off on its own. According to the repair technician, this is a known issue of this model and it is not unique to just my oven. It is concerning that an oven could turn itself on without any user input. This is a major safety issue, and I believe this model should be investigated for a possible recall.

    Model
    790.48363410
    Serial number
    AF52305617
    Bought from
    Sears, California
    Bought
    May 31, 2015
    Where
    Chula Vista, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  38. Not said

    Made Jul 19, 2016, sent to the company Jul 27, 2016, published by CPSC Aug 12, 2016

    The product, in the report: Kenmore oven...electric Glass in door Model: 911-91478790 Serial: 7V115563Q

    The glass on my Kenmore oven door exploded all over my kitchen. It wasnt on and in fact hasnt been used For several days and has not been bumped. The glass is still breaking on the floor even though this happened over an hour ago.

    Model
    911-91478790
    Serial number
    7V115563Q
    Where
    Carson City, Nevada: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  39. No one hurt

    Made Jul 19, 2016, sent to the company Oct 19, 2016, published by CPSC Nov 2, 2016

    The product, in the report: Electric Range Oven

    Approximately May 2012 this caller purchased an electric range for her son & daughter in law from retailer in Hawaii and she reports that the callers had no problems until July 2016.

    Sometime within the first two weeks in July 2016 the caller’s daughter in law placed food in the oven set at 350 degrees but she doesn’t know for what time length.

    She left the room then heard an explosion maybe 10 or 15 minutes later which prompted her to return to the room and saw that the glass of the oven door had exploded and glass was as near as the range and as far as two feet away from the range.

    She is reporting this incident as a severe injury hazard especially if a child or pet had been in front of the range or to her daughter in law if she had still been standing in front of the unit.

    There are no injuries being reported

    The caller contacted the manufacturer July 13th, 2016 and said she was given one after another with no help until she was provided with a resolution line who referred her to the repair line who offered her a repair for the glass in the oven door at her expense of $100 plus parts and labor.

    She is upset about the manufacturer’s lack of commitment and is asking that the repair be completed at manufacturer expense or if she has already paid for repair that manufacturer reimburse her.

    Model
    790.92303010
    Serial number
    VF04747505
    Bought from
    Sears, Hawaii
    Bought
    May 15, 2012, about then
    Where
    Kailua-Kona, Hawaii: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made Jul 18, 2016, sent to the company Aug 8, 2016, published by CPSC Aug 22, 2016

    The product, in the report: Electric Smooth Top range oven

    This caller is reporting his smooth top electric range oven which was in his new South Carolina home when he purchased it in July 2007. The home was used as a holiday home until 2012 when the caller and his family moved into it as their permanent home. The caller’s wife noticed sometime around June 2015 that the four burner range burner for the left rear burner began sparking and would not turn off after use, then the rear right burner although set to low temperature still rises to high temperature, becomes red hot and can’t be turned off normally then the left front burner began also rising to very high temperatures when set on low and callers cannot switch off. There are no injuries being reported. The caller has not contacted the manufacturer but he has attempted numerous times but cannot connect with a live person.

    Model
    790.96119409
    Serial number
    BF71519595
    Bought from
    In home when purchased, South Carolina
    Bought
    Jul 15, 2007, about then
    Where
    Galivants Ferry, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Jul 15, 2016, sent to the company Aug 11, 2016, published by CPSC Aug 25, 2016

    The product, in the report: electric range

    (07/15/201) The consumer stated that the electricity kept going off . The consumer tried to reset the breaker but it kept popping off. The consumer stated that her husband pulled the stove from the wall and discovered that the plastic and metal piece that supplies electricity into the stove had melted. There was no burning smell.

    (07/15/2015) The consumer contacted the company but did not get an answer. She contacted the recall department and was referred to CPSC.

    The consumer will try again to reach Sears.

    Model
    790.9421340C
    Serial number
    VF74135942
    Bought from
    Sears, Tennessee
    Bought
    Oct 4, 2008, about then
    Where
    Bartlett, Tennessee: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  42. No one hurt

    Made Jul 13, 2016, sent to the company Jul 21, 2016, published by CPSC Aug 8, 2016

    The product, in the report: Sears Kenmore Electric flat smooth slide in range

    My oven for the 2nd time will not turn off. I baked a pan of food turned my oven off went up stairs my dogs started barking and barking I smelled smoke and the pan was burning the oven was off however it was on inside. This happened once before and I unplugged it and plugged it back in and all was fine. Tonight not the case I tried to turn it off even though it was off but it just got hotter I pulled it away from wall and unplugged it. I waited two hours and tried again however it was off but still on. It was red hot and was very scary it could have burned my home down thank god I was home and my dogs let me know.

    Model
    79095300102
    Serial number
    VF23817248
    Bought from
    Sears
    Bought
    Jul 8, 2009
    Where
    ANCHORAGE, Alaska: Home/Apartment/Condominium
    Who was involved
    Age 56, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made Jul 5, 2016, sent to the company Aug 15, 2016, published by CPSC Aug 29, 2016

    The product, in the report: smoothtop electric range

    Consumer stated that she was sitting in her kitchen, when she heard a loud pop noise.

    Consumer stated that her oven was not in use, but glass had shattered and fell from the oven door.

    She contacted the firm on 7/5/2016 and they offered to send a technician on 7/9/2016 to determine if it’s a manufacturer defect.

    Service appointment is scheduled for 7/9/2016

    Consumer stated that she will add more information and images when she receives the report.

    Wgm 08/12/16 added from consent form: “I was told by the Sears repair scheduler that upon arrival of the service tech- he would be the person to determine if the glass blowup was a manufacturer problem or not- when the repair tech came and I relayed what was said to me, He said he couldn’t determine that. He was only there to repair the stove and since it was out of warranty the glass would not be covered. Our out of pocket expenses for the repair are $189.97. Sears ordered the glass for the door 7/9/16. We set up installation for (7/18/16 8:00 am - 12:00 pm) had to cancel the appointment as the glass had not arrived as of 7/17/16. Rescheduled for 7/25/16, got a call repair person called out sick-now 8/02/16 repairman to come today 08/02/16 between 3:00pm - 6:00pm! We’ve been without an oven since July 3rd! Attached are photos of our glass blowout - the oven had not been used for 1 1/2 weeks prior and was not in use when it blew - I was not using the cooktop at the time either.”

    Model
    790.97423901
    UPC
    Unknown
    Serial number
    Unknown
    Bought from
    Sears, Delaware
    Bought
    Jan 18, 2010
    Where
    Wilmington, Delaware: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Jun 24, 2016, sent to the company Jul 11, 2016, published by CPSC Jul 25, 2016

    The product, in the report: Electric Range Oven

    This consumer is reporting his electric range purchased from retailers in Columbus, Ohio toward the end of 2010.

    He had no problems with this range until sometime during the second week in June 2016 when the temperature began becoming erratic.

    June 22nd, 2016 when the caller’s 20 year old daughter turned the oven on to 350 degrees so that she could brown graham cracker crust to prepare cheese cake, however after only a few minutes the graham cracker crust had burned then flames shot out the back portion of the range.

    The flames were 6 to 7 inches long but then dissipated without any additional intervention.

    The caller could not turn the range off at the unit and had to trip the breaker to stop power to the range.

    He is reporting this incident as a severe fire and burn hazard and is asking that this range become recalled before there is an injury.

    If he has had to pay at his expense for repair he is asking to be reimbursed at manufacture expense. The consumer added he is asking that it [product] be repaired at the manufacturer’s expense.

    There have been no injuries associated with this incident

    The consumer contacted the manufacturer June 24th, 2016 and received no assistance and only the advice that he could obtain repair at his expense.

    Model
    790.90313010
    Serial number
    VR04366015
    Bought from
    Sears
    Bought
    Nov 20, 2010, about then
    Where
    Columbus, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 20, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made Jun 22, 2016, sent to the company Dec 5, 2016, published by CPSC Dec 19, 2016

    The product, in the report: electric range

    The consumer put the oven on the bake setting and set the temperature to 375 degrees. The consumer states that he set the oven timer to 21 minutes. The consumer went outside and when he returned to the kitchen a few minutes later he noticed the whole kitchen was filled with smoke. The consumer noticed that the broiler was on (top heating element) and he noticed the control panel displayed the oven temperature at being 500 degrees. The consumer states the “Off” button did not work and he had to shut off the circuit breaker.

    The consumer indicated that he waited a few hours for the oven to cool down and turned the circuit breaker back on. Immediately after the consumer noticed the broiler turned back on but the control panel did not indicate that the oven was on.

    The consumer then contacted Sears and informed them about the incident. The consumer was told by the Rep. (name unknown) that he would be transferred to the department that could assist him with arranging for a technician to inspect the range. After the consumer was transferred the other Rep. (name unknown) advised him he would need to call 800-638-2772 who would start the report. The consumer was not aware he was being provided the # to the CPSC Hotline. The consumer may contact Sears again to inquire about a repair.

    The consumer believes his wife had a similar incident sometime in January 2016 and the oven shut off after she pressed the off button.

    The consumer indicated that sometime in 1995 the glass cooktop was replaced due to a chip and the door seal was replaced.

    The consumer believes the range poses a fire hazard and should be recalled.

    Model
    665.95802000
    UPC
    Unknown
    Serial number
    RK1517403
    Bought from
    Sears, Colorado
    Bought
    Jun 1, 1993
    Where
    Colorado Springs, Colorado: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  46. First aid

    Made Jun 21, 2016, sent to the company Jun 29, 2016, published by CPSC Jul 14, 2016

    The product, in the report: Kenmore Elite, electric wall oven model number 790.48833901

    the sides of the oven expand over time, allowing the oven racks to fall out of their rails unexpectedly. When loaded with hot food, this can lead to burns and fires. We have had the racks fall more than once prior to diagnosing the problem, and suffered burns as a result. No repair or replacement parts appear to be available, despite this appearing to be a widespread problem.

    Model
    790.48833901
    Serial number
    nf12219774
    Bought from
    sears, Texas
    Bought
    Sep 1, 2011, about then
    Where
    Plano, Texas: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  47. No one hurt

    Made Jun 17, 2016, sent to the company Jun 27, 2016, published by CPSC Jul 12, 2016

    The product, in the report: Kenmore Electric Range Model # 790.94342700 smoothtop electric range - white.

    I have a Kenmore electric range Model # 790.94342700. This range has the same problem as other recalled Kenmore electric ranges. The front left burner heats to full power regardless of temperature selected and does not shut off when the knob is in the “off” position.

    Model
    790.94342700
    Serial number
    VF80238847
    Bought from
    Sears, Minnesota
    Bought
    Jan 23, 2008
    Where
    Northfield, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 48, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Jun 15, 2016, sent to the company Jun 23, 2016, published by CPSC Jul 8, 2016

    The product, in the report: Free standing stainless steel electric range--model # 79092803011

    While preheating to 425 degrees, the glass in my Kenmore 79092803011 oven door popped, shattered, and fell on the floor.

    Model
    79092803011
    Bought from
    Sears
    Bought
    Feb 15, 2011, about then
    Where
    Neillsville, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 68, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  49. Hurt, no treatment

    Made Jun 10, 2016, sent to the company Jul 1, 2016, published by CPSC Jul 18, 2016

    The product, in the report: Electric Range Door Glass

    This caller is reporting her electric range purchased from retailer online January 21st, 2015. She had no problems with this product until Friday, June 10th, 2016 she went into her kitchen around 10:00AM, she placed some bacon in a pan, placed the pan in the broiler then turned on the range at broiler. She states that as quickly as she shut the oven door the handle dropped down and then had just enough time to switch to off and jump out of the way as the glass in the oven door exploded. The glass shattered approximately three feet out into the kitchen. She had backed out of her garage door then back into the kitchen through another door after changing her shoes. There are no injuries to be reported with the exception of a small cut on the top of her right foot which she said is of no matter at this time. She contacted the manufacturer June 10th, 2016, she said that she was forwarded from one 800 phone to another 800. She said that [REDACTED] who is a Sears Repair Specialist advised her to bypass the online reporting option and request that a CPSC Hotline representative to create her report.

    Model
    790.42529311
    Serial number
    AF43403980
    Bought from
    Sears.com
    Bought
    Jan 21, 2015
    Where
    Martinez, Georgia: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  50. No one hurt

    Made Jun 7, 2016, sent to the company Jun 15, 2016, published by CPSC Jun 29, 2016

    The product, in the report: Kenmore electric range model 790.9021

    Kenmore Electric Range Model 790.9021: Range top burner controller fails and burner to jump to max heat while controller setting remains set at mid-range heat. It can be reset by turning controller to off position and then turning it back on to desired mid-range temperature. This behavior has continued over the last few months.

    Model
    Kenmore electric range model 790.9021
    UPC
    VF22153360
    Bought from
    Sears, Washington
    Where
    Ferndale, Washington: Home/Apartment/Condominium
    Who was involved
    Age 64, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore electric range model 790.9021, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Jun 6, 2016, sent to the company Jun 14, 2016, published by CPSC Jun 28, 2016

    The product, in the report: Sears - Electric Range 30 inch slide in range Stainless Steel/Glass exterior

    The exterior glass door of my oven exploded. I had warmed up potatoes and vegetables in a 350 degree oven. My husband was cooking the remainder of the meal on the grill outside. He stated that the meat was taking longer to cook than expected and it would be a few more minutes. I returned the vegetables to the oven to keep warm. The oven was turned OFF at this point. I turned to leave the kitchen and heard a very loud POP. Followed by the sound of glass hitting the tile floor. I honestly thought my husband may have walked through the closed glass sliding door. The glass from the oven door was from one end of the kitchen to the other. After the initial pop, the glass continued to crumble to the floor until all of the exterior glass was broken. If a child had been in the room, or if I had been bent down removing plates from the warming drawer, serious injury would have occurred.

    Model
    Kenmore Electric Range - Model #790.97473805
    Serial number
    VF00645840
    Bought from
    Sears
    Bought
    Feb 16, 2010
    Where
    Naples, Florida: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  52. Not said

    Made Jun 3, 2016, sent to the company Jun 13, 2016, published by CPSC Jun 27, 2016

    The product, in the report: Kenmore Electric Range 30 Inch Free-standing Smooth top Black 30” wide, 48 1/2” high, 25 3/4” deep

    I bought a home with a Kenmore Electric Range already installed. My home was built in 2007. Model 790.9600 9601 Serial # VF74598241

    I have to turn the range off at the circuit breaker because the surface heating elements do not always turn off after being switched off, or they heat to different temperatures than selected. Most often I am trying to lower the temperature or turn the burner off, and it will keep going up in temperature.

    I have found recalls for similar models produced around the same time and feel this model should have been included in past recalls.

    Model
    790.9600 9601
    Serial number
    VF74598241
    Where
    Lino Lakes, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  53. No one hurt

    Made May 27, 2016, sent to the company Jun 7, 2016, published by CPSC Jun 21, 2016

    The product, in the report: standard Sears Kenmore electric kitchen range

    This range is located in our rental property and was being used by our tenent. He was using top of electric kitchen range when the outer glass on the oven door suddenly popped and burst into tiny shreds of glass. Oven was not in use. no injuries

    Serial number
    16403871P002
    Bought from
    Sears
    Bought
    May 25, 2000, about then
    Where
    Saranac Lake, New York: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    My Client, Patient, Student, Etc. (professional relationship)
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  54. Hurt, no treatment

    Made May 27, 2016, sent to the company Jun 7, 2016, published by CPSC Jun 28, 2016

    The product, in the report: Kenmore Electric Oven

    The glass door spontaneously shattered and covered my kitchen floor with a million pieces of glass. I checked online and found MANY complaints about the Kenmore ovens from Sears doing this...this should absolutely be a recall. I bought this house 2 years ago and the appliances are only a few years old...now I have to buy a new oven.

    Model
    not sure
    Bought from
    Previous home owner
    Where
    Fuquay Varina, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  55. No one hurt

    Made May 26, 2016, sent to the company Jun 28, 2016, published by CPSC Jul 13, 2016

    The product, in the report: Electric Range

    This consumer is reporting her smooth-top electric range that was purchased by the previous homeowner from Sears in Minnesota.

    The caller moved into the home in 2003 and hasn’t baked often until recently due to being gone quite a bit but had not had any problems with the range until the Spring of 2014 when she had been baking but was not in the kitchen for a while then returned to the kitchen as she talked on the phone. She realized that the kitchen was becoming very hot then noticed that the range was hot and the temperature kept getting higher and higher.

    She tried to turn the unit off but could not. She tripped the breaker to gain control and after the range cooled she unplugged it.

    The range has remained disconnected and not in use for the past two years. There are no injuries being reported. She contacted the manufacture May 26th, 2016 but has been refused repair without it being at her expense. She is asking that this model become added to the recalled with repair offered at manufactured expense.

    Model
    790.92419103
    Serial number
    VF24337225
    Bought from
    Sears, Minnesota
    Where
    Coon Rapids, Minnesota: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made May 24, 2016, sent to the company Jun 1, 2016, published by CPSC Jun 15, 2016

    The product, in the report: Model # 790.95354700 Serial # VF73830148 Kenmore Smooth Top Oven Slide In

    A frying pan with sauteed cooked vegetables was on the Kenmore right front burner. I moved it to the back left burner and turned the heat to low, then pushed the simmer button. After that there was a HUGE bang/pop and a flash of light with a burnt smell. I felt the electrical charge and immediately turned off all the burners. I think it It blew the circuitry for the stove. After doing some research online, I found out that this is a common problem for Kenmore ranges. In looking at the back of the stove, there is some soot behind and over the front of the control board.

    Model
    Model # 790.95354700
    Serial number
    Serial # VF73830148
    Bought from
    Sears
    Where
    Winterville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made May 17, 2016, sent to the company May 24, 2016, published by CPSC Jun 8, 2016

    The product, in the report: Kenmore White glass top range Serial # vpo5223502 model #79092102010

    Kenmore Range of 5 yrs old caught fire. Turned on to preheat and came back up steps 15 seconds later and entire control panel was on fire. burnt back of kitchen wall. if i’d not came right back up stairs from the freezer entire kitchen would have been on fire. Was told warranty is up and not covered. Well who in the heck expects a fire like that and only 5 yrs old. Of course a fire is not covered we don’t expect that.

    Serial number
    vpo5223502
    Bought from
    Sears, Ohio
    Bought
    Jan 9, 2011
    Where
    kettering, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made May 17, 2016, sent to the company May 25, 2016, published by CPSC Jun 9, 2016

    The product, in the report: Kenmore Elite Electric range/oven. Silver/stainless steel, flat top.

    Kenmore Elite range/oven has spontaneously turned on functions since we bought it, but when we were close to the function panel. Now the oven is turning on spontaneously with no one in the room. It happens every 7 or 8 minutes.

    Model
    79046703605
    Serial number
    NF80723915
    Bought from
    sears
    Bought
    May 1, 2010, about then
    Where
    State College, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite Range/oven, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  59. Hurt, no treatment

    Made May 16, 2016, sent to the company May 24, 2016, published by CPSC Jun 8, 2016

    The product, in the report: Kenmore 94193 5.4 cu. ft. Electric Range w/ Convection Oven - Stainless Steel Radiant heat and dual element cooktop

    Purchased oven in November 2013 While heating food at 350 degrees, the outer glass window exploded. Sent pebbles and shards more than 5 feet out from stove.

    Model
    Kenmore 790.94193310
    Serial number
    VF34405975
    Bought from
    Sears
    Bought
    Nov 20, 2013
    Where
    Gilbert, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 46, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  60. No one hurt

    Made May 8, 2016, sent to the company May 16, 2016, published by CPSC May 31, 2016

    The product, in the report: The electric stove oven turned on by itself. This happened more than once. There have been no modifications or repairs to the stove.

    The electric range came on by itself. The same happened several times.

    Model
    790.46379400
    Serial number
    NF44220787
    Where
    Oxford, Alabama: Home/Apartment/Condominium
    Who was involved
    Age 79, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made May 4, 2016, sent to the company May 12, 2016, published by CPSC May 26, 2016

    The product, in the report: Kenmore Electric Range 790 series

    On Sept 8, 2010 we purchased a Kenmore range, 790 series. In 2012, my husband was broiling something and had the door open slightly. Suddenly, there was a loud noise and the glass from the oven door was all over the floor. Thankfully the kids and myself were in the basement. We had the glass replaced. Two days ago my mom was making banana bread while visiting. She heard a loud, weird noise. She looked around the house and couldn’t figure out what it was. Then it was time to check the banana bread. She opened the oven door and the glass fell out on her feet. Thankfully she wasn’t hurt. I started doing some research and this appears to be an issue with these ovens.

    Model
    790.92903010
    Serial number
    VF02556074
    Bought from
    Sears
    Bought
    Sep 8, 2010
    Where
    Johnston, Iowa: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made May 4, 2016, sent to the company May 26, 2016, published by CPSC Jun 10, 2016

    The product, in the report: Electric Range

    Caller stated that moisture is getting into the range electrical system which could poses a shock, fire or fatal situation for the user. He has contacted the retailer several times but they have not been able to resolve the issue. Caller stated that a service technician came out about 2-3 years ago and provided a recall remedy for the unit producing moisture in the electronics, he stated that he placed a booth over the electronic system to resolve the issue. He stated that this did not resolve the issue.

    Caller stated that after the service repair approximately a month later the oven light would not turn off, he contacted them again. 4/2016 A technician came out for inspection and informed him that the parts are not available for the range. He has not used the range/oven since.

    Model
    790.99013100
    Serial number
    VF22621108
    Bought from
    Sears, Kentucky
    Bought
    Jun 1, 2003, about then
    Where
    Hartford, Kentucky: Unspecified
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  63. Not said

    Made May 4, 2016, sent to the company May 12, 2016, published by CPSC May 26, 2016

    The product, in the report: Kenmore double electric oven black. Model number 790.47779400

    Model 790.47779400 kenmore double electric oven. Bottom oven while cool and not in use in over 12 hrs had the outer glass suddenly explode outwards shooting shards of glass 20 feet. The glass did pebble but was still sharp. The force pf the explosion would have injured anyone had they been close by and sounded like a gun shot.

    Model
    790.47779400
    Serial number
    Nf52216203
    Bought from
    Sears
    Where
    williamsburg, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  64. No one hurt

    Made May 2, 2016, sent to the company Jun 6, 2016, published by CPSC Jun 20, 2016

    The product, in the report: Electric Oven Range

    05/01/2016 - The consumer indicates that she was cooking in the oven for approximately twenty minutes. When the consumer went to check on her food and started to open the oven door, its outside glass exploded. The consumer turned the oven off and cleaned the shattered glass that was all over her kitchen floor. Fortunately, the consumer was not injured.

    05/02/2016 - The consumer contacted the retailer and they referred her to CPSC.

    The consumer plans on keeping the unit for at least the next thirty days.

    The consumer states that she had prior issues with the oven door handle coming off but this was addressed by the consumer herself by tightening the bolt.

    Model
    79096419408
    UPC
    Unknown
    Serial number
    VF60767385
    Bought from
    Sears
    Where
    Mohnton, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  65. No one hurt

    Made Apr 28, 2016, sent to the company May 6, 2016, published by CPSC May 20, 2016

    The product, in the report: Kenmore Elite smooth top convection overn

    Purchased the oven 2/2009, in approximately January 2013 the circuit board was replaced because a burner would not turn off. In 2014 the burner would not turn off again, which eventually would not turn on. In 2015 the clock could not be changed then in March 2016 the oven would turn on but you can’t turn it off. This is a $1300 oven that is a hazard to consumers.

    Model
    Kenmore Elite 79097463801
    Serial number
    VF93665282
    Bought from
    Sears, Wisconsin
    Bought
    Dec 8, 2009
    Where
    Green Bay, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Apr 21, 2016, sent to the company May 13, 2016, published by CPSC May 27, 2016

    The product, in the report: electric range

    This caller is reporting her electric range that she purchased sometime between 2011 & 2012 from Sears in North Carolina. She had no problems with this range until April 9th, 2016 when the caller placed a pot of water on the left rear large burner. She states that her house is very small and she walked through it then back to the kitchen, she heard a popping sound as she neared the kitchen and when she entered it she saw fire coming from the control panel/back of her range. She threw baking soda on the six to seven inch flames which extinguished them, she then unplugged the range and has left it unplugged. She is afraid of this range but has kept it for CPSC inspection should they choose to inspect it. There are no injuries being reported. She contacted the manufacturer April 11th or 12th, 2016 and has contacted them a few times since but is being advised that nothing can be done to assist her.

    Model
    790.9021
    Serial number
    VF1024995
    Bought from
    Sears, North Carolina
    Bought
    Nov 15, 2011, about then
    Where
    Mt. Olive, North Carolina: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  67. Not said

    Made Apr 20, 2016, sent to the company Apr 28, 2016, published by CPSC May 12, 2016

    The product, in the report: Kenmore free standing range with self-cleaning oven and warming drawer

    Our Kenmore free-standing range turned on the broiler element by itself. The broiler element could not be turned off by the electronic controls. I tried these steps: 1) turned broiler on with electronic controls, wait a few minutes and then back off, broiler still on. 2) turned bake element on with electronic controls and then off, bake element always off but broiler still on. 3)turned on self-cleaning cycle with electronic controls and then off. Door locked but bake element stayed off and broiler element stayed on. 4) turned broiler on high and low, waited 15 minutes with each and broiler element never shut off.

    The broiler element would not turn off with any of these steps even though the electronic controls indicated everything was off.

    The only way to turn off the broiler element was to unplug the range. Over the next few days I plugged the range back into the power outlet a few different times but the problem continued: the broiler element stayed on and would not shut off.

    Model
    790.93751100
    Serial number
    VF20330917
    Bought from
    Sears
    Bought
    Apr 1, 2006, about then
    Where
    Indialantic, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  68. Not said

    Made Apr 19, 2016, sent to the company Apr 27, 2016, published by CPSC May 11, 2016

    The product, in the report: Kenmore stove model #790.97452800 white

    I started the stove and while preheating to 350 there was an odd smell. Minutes later there was black smoke and flames shooting out of the control board area. I was able to pull the stove away from the wall and put out the fire. If I was not standing right there my kitchen would have been on fire. After opening the grill on the rear of the oven there is an orange and a red wire connecting to a plastic plug which connects to the control board which has been fried. There is only 1 connection left were the plug connects to. Kenmore model #790.97452800

    Model
    790.97452800
    Serial number
    VF90855656
    Bought from
    SEARS
    Bought
    Mar 9, 2009
    Where
    davis, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  69. No one hurt

    Made Apr 19, 2016, sent to the company Apr 27, 2016, published by CPSC May 11, 2016

    The product, in the report: 30 inch smooth top range

    My problem is the same as described below. My electric range the front burner was not able to be turned off and had to shut off all electric to the stove before I could get it shut off. I called sears and theyplaced the switch with a 60.00 co pay. That was about a month ago. This weekend while cooking the front left burner started the same thing. I called Sears and we could not get it to duplicate so they elected to do nothing about it and tried to collect another 60.00 co pay.

    Model
    790.96009601
    Serial number
    VF74173884
    Bought from
    Sears
    Bought
    Jun 1, 2009
    Where
    Springboro, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made Apr 18, 2016, sent to the company Apr 26, 2016, published by CPSC May 10, 2016

    The product, in the report: White Kenmore Electric Range Model 790.95912200, Serial #VF2 5005245

    The oven was on for approximately 15 minutes at 350 degrees. It began to over heat. We tried to turn it off and then turn it down to 300 degrees. The bottom heating element would not shut off. Tried to turn it off, but even though the display indicated it was off, the heating element did not shut off. Turned off the circuit breaker. When the circuit breaker was turned back on the heating element turned back on. We have to shut off the circuit breaker to keep it off.

    Model
    790.95912200
    Serial number
    VF2 5005245
    Bought from
    Sears, Michigan
    Where
    Gobles, Michigan: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Apr 18, 2016, sent to the company May 3, 2016, published by CPSC May 17, 2016

    The product, in the report: electric range

    (04/2015)The consumer stated that the element light comes on and stays on. Also, the right front burner heats up when any of the other burners are in use. Initially, the right burner would only be warm. Now it gets hotter and hotter.

    (04/18/2016) The consumer contacted repair service for the company. The consumer was advised that the product was not under warranty and he would have to pay for repair.

    Model
    790.97429901
    Serial number
    VF01365027
    Bought from
    Sears, Wisconsin
    Where
    Spooner, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Apr 11, 2016, sent to the company Apr 19, 2016, published by CPSC May 3, 2016

    The product, in the report: Wall oven

    On Saturday 4/9/16 the Chelsea Fire Department responded to a 6 story assisted living facility for a kitchen fire. The fire was located in a Kenmore wall mounted electric oven. Fire had extended to the wall and ceiling. 2 ansul extinguishers and a hand line was used to knock down the fire. All resident had to be evacuated from this area and moved to a safe area. Fire and water damage on floor 6 and water damage on all floors below. The origin of the fire was in the top of the Kenmore wall oven in the area of the electrical components. The cause was a failure of the electrical components in this area.

    Model
    790.48193000
    Serial number
    NF14026259
    Where
    Chelsea, Massachusetts: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Apr 6, 2016, sent to the company Apr 22, 2016, published by CPSC May 6, 2016

    The product, in the report: Electric range

    Consumer stated that while his range is in use it displays an increasing temperature that cannot be controlled and has to be switched off from the circuit breaker. This incident started about 2 months ago. The retailer was contacted and they advised him that they were not aware of a problem with similar ranges and offered a repair technician be sent out at his expense.

    Caller feels that he is experiencing similar problems of recall# 09-333. Hazard: Depending on the model, the oven heating elements can: 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers.

    Model
    790.97453804
    Serial number
    VF5093097
    Bought from
    Sears, Connecticut
    Bought
    Dec 1, 2012, about then
    Where
    Torrington, Connecticut: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made Apr 4, 2016, sent to the company Apr 12, 2016, published by CPSC Apr 26, 2016

    The product, in the report: Kenmore Electric Range White/Black

    Model Number 790.96011407

    Since we moved into this house three years ago, the front large burners have been unpredictable. Sometimes while already cooking on low or medium, the burner would turn on high without me adjusting the dial. I would have to turn the burner off and wait a few minutes and then turn the burner back to low or medium again.

    During these incidents, the burner will get super hot and sometimes ruin whatever I am cooking if I don’t catch it in time. If the pan is large enough to cover the burner, you can’t tell that the burner has kicked up to high until your food is burning. Sometimes I couldn’t turn the burner off at all without first turning the knob on and off over and over many times back and forth to get the burner to switch off.

    The first time or two this happened, I thought I was mistaken or maybe had missed a spill that was causing it to misread but nope, it is just a short in the system! For three years this has been happening until last weekend when I couldn’t turn the burner off at all. Nothing I did would turn it off. I had to go to the breaker box and cut the power to the range. The range has been sitting dead since then until we can figure out what to do. We did try to turn the power back on just to see if it fixed it but as soon as we did the burner turned right back to high until we flipped the breaker again even with all the burners in the OFF position!!! It has ruined some of my good pans from the heat being too high for them and it has ruined a couple of meals. Not to mention, this is a fire hazard. It’s unsafe to use. I no longer have a working oven. Thanks, Kenmore, a.k.a. SEARS.

    Model
    790.96011407
    Bought from
    Sears
    Where
    New Market, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 40, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made Mar 28, 2016, sent to the company Apr 5, 2016, published by CPSC Apr 19, 2016

    The product, in the report: Sens a Clean self cleaning electric range Super capacity ultra bake

    The bake feature of the oven was turned on to warm rolls. I turned the oven off and took the rolls out. Several hours later I was preparing to leave and walked past the oven and I noticed it was extremely hot; I first checked the top display of the oven to make sure it was off there was no indication anything was on; so I opened the oven door, the broiler element of the oven was on. I double checked the panels and pressed the off buttons and it wouldn’t shut off. I had to unplug the oven to get it to turn off.

    Model
    665.95822001
    Serial number
    RK2411237
    Bought from
    Sears
    Bought
    Apr 1, 2005, about then
    Where
    Pavilion, New York: Home/Apartment/Condominium
    Who was involved
    Age 39, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  76. Hurt, no treatment

    Made Mar 27, 2016, sent to the company Apr 4, 2016, published by CPSC Apr 18, 2016

    The product, in the report: Kenmore Select Clean Self-Cleaning Electric Range

    Turned on the oven this morning to pre-heat, burned myself as I adjusted the oven shelves because the broiler turned on. The broiler will not turn off, even when the oven is turned completely off. The only way to get the broiler to turn off is to disconnect the power supply.

    Model
    Select Clean Self-Cleaning Electric Range 665.95802
    Serial number
    RK1819170
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  77. No one hurt

    Made Mar 24, 2016, sent to the company Apr 1, 2016, published by CPSC Apr 15, 2016

    The product, in the report: Kenmore Elite stainless steel 40 inch electric self-clean freestanding, ceramic-glass top range with two ovens.

    Turned on oven to 350 degrees and placed chicken and veggies on pan inside. Went into another room and closed door to call my mother. Next thing I new my husband pulled open the door and yelled didn’t you hear the smoke alarm going off and me yelling from the basement ? I said no I was on the phone with the door shut. The oven had gotten so hot that it had burned the food and had ash residue in the bottom as if it was on cleaning cycle. The oven would not turn off at the control and so he had to pull the circuit breaker in the basement. The oven control was flashing F1. We let it cool off and plugged it back in and tuned breaker back on. It proceeded to do the same thing. Turned the breaker off once again and unplugged. Contacted local appliance repair shop and they noted it might be an issue with the EOC. My husband cleaned the contacts on the EOC and the oven started working again. I turned it on today and It doesn’t work at all. This oven is so unpredictable. I am afraid to even try to turn it back on without my husband being present. Had he not unexpectedly came home on that day, I have no debt that my kitchen would have caught fire and I may not have realized it until it was too late. I also want to mention that the side oven is rarely used because it smells like burning rubber every time we try to use it. The Kenmore Elite 40” Ceramic Glass Range (2001) model number: 79099503990 is dangerous and needs to be recalled!

    Model
    79099503990
    Serial number
    NF13911461
    Bought from
    Sears
    Bought
    Nov 23, 2001
    Where
    Cookeville, TN 38501, Tennessee: Unspecified
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made Mar 22, 2016, sent to the company Apr 27, 2016, published by CPSC May 11, 2016

    The product, in the report: Electric 4 burner/1 warmer Range

    This consumer is reporting her four burner w/one warmer smooth-top electric range purchased from retailer March 2001 in Kentucky.

    She had no problems with the range until sometime in 2014 when the front right burner began turning on by itself and could only be turned off by tripping the breaker off.

    The caller has been keeping the breaker turned off and only turning it on when she is going to be cooking and near the range so that she can keep an eye on it. After cooking she has been tripping the breaker back off.

    She has been trying to convince Sears to repair the range at their expense because of the nature of the fire safety hazard existing with the over $2,000.00 range but they will not repair the range unless the expense is the consumers.

    There are no injuries being reported.

    The caller is asking that this range become recalled with free repair at manufacturer expense.

    Model
    911.99002990
    Serial number
    921319190
    Bought from
    Sears, Kentucky
    Bought
    Mar 15, 2001, about then
    Where
    Nortonville, Kentucky: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  79. No one hurt

    Made Mar 21, 2016, sent to the company Apr 18, 2016, published by CPSC May 2, 2016

    The product, in the report: Smoothtop Electric Range

    (3/7/16) The consumer states that the oven was on pre-heat for about 5 minutes. When the consumer returned to the kitchen the consumer noticed that all of the burners were “On” and the consumer had to shut off the circuit breaker because the range failed to turn “Off.” The consumer states that this has happened 3 times in the past month. The consumer states that the burners and the oven turn on unexpectedly and then fails to shut off. (The third time the oven was smoking from the inside of the control panel)

    The consumer came across recall # 09-333 and noticed that his range has the same issue as those recalled, however, his model is not included in the recall.

    (3/8/16) The consumer contacted Sears to inform them about the issue and the consumer was advised by the Rep. (name unknown) that someone would call him back within 24 hours.

    (3/11/16) The consumer called Sears because he never received a call. The consumer was advised by the Rep. (name unknown) that someone would call him back within 24 hours.

    (3/18/16) The consumer called Sears because he never received a call. The consumer was advised by the Rep. (name unknown) that someone would call him back within 24 hours.

    (3/19/16) The consumer contacted Kenmore to inform them about the issue with the range and he was advised by the Rep. (name unknown) that someone would call him back.

    The consumer feels like he is getting the run around and the firm does not care about the safety hazard of product.

    The consumer states that the range was a return item on clearance and he is not sure if the first buyer had the range repaired.

    Model
    790.97473800
    UPC
    Unknown
    Serial number
    VF83535562
    Bought from
    Sears, Indiana
    Bought
    Jun 1, 2010, about then
    Where
    Santa Claus, Indiana: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  80. No one hurt

    Made Mar 21, 2016, sent to the company Apr 15, 2016, published by CPSC Apr 29, 2016

    The product, in the report: Electric Range

    The consumer stated that the front left burner fails to turn off. The burner comes on when turned on but does not turn off regularly. The burner automatically heats to really hot temperature. This caused the cook top to get really hot.

    The consumer was about to go shut the range off from the circuit when he tried to play with the knob, which allowed to finally turn off the burner.

    The consumer took off the knob for now so no one in his home uses that burner.

    The consumer stated that he contacted Kenmore about the issues. They informed him that his unit is not under warranty. They informed him that there were no recalls on this unit as well.

    The consumer has not experienced the issue with any other burners.

    Model
    790.96114409
    Serial number
    VF73556516
    Bought from
    Sears, Arkansas
    Bought
    Jan 1, 2009, about then
    Where
    Hot Springs, Arkansas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  81. No one hurt

    Made Mar 18, 2016, sent to the company May 2, 2016, published by CPSC May 16, 2016

    The product, in the report: Smooth top electric range

    This consumer is reporting her smooth top electric range that was in Florida home when she moved into it in January 2011.

    She thought that the front right and left burners were just a fluke when it never remained at the temperature it was set to and so just never used it very often.

    Sometime during 2013 she noticed that the back right burner began changing temperature from the temperature she had set and at that time she was renting, not buying so she contacted the landlord who never had it repaired.

    She began just watching the temperatures of these three burners as she cooked to be sure to adjust the temperature.

    The house was offered for sale and the caller went to closing November 2015.

    With each of the prior incidents the caller was able to turn the burners off then March 17th, 2016 the front left burner came on by itself and she could not turn it off until she turned every burner off then she could turn it off.

    She is reporting this recent incident especially as a fire hazard.

    There are no injuries being reported.

    She has not contacted the manufacturer but does intend to contact them.

    Model
    790.96002601
    Serial number
    VF72366104
    Bought from
    In home when occuppied, Florida
    Where
    Cape Coral, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  82. Not said

    Made Mar 11, 2016, sent to the company Mar 21, 2016, published by CPSC Apr 4, 2016

    The product, in the report: Kenmore elite electric range w/ glass top and touch screen controls.

    Kenmore elite electric range model 790.99122405 s/n vf 521 44496 top burners will not shut off and on 3/9 /16 big burner on top turned on by itself and ignited appliance sitting on top on FIRE . There is a recall on other Kenmore ranges that do the same thing and the only difference between the two ranges is the recalled one has knobs where mine has a touchscreen. WHY?

    Model
    790.99122405
    Serial number
    VF521 44496
    Bought from
    sears, Massachusetts
    Bought
    Jan 1, 2006, about then
    Where
    wilmington, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  83. Not said

    Made Mar 7, 2016, sent to the company Mar 15, 2016, published by CPSC Mar 29, 2016

    The product, in the report: Kenmore electric stove. model 790.90313012 with simmer select

    Kenmore (model 790.90313012) electric stove, “Simmer Select” control behind the knob sizzles, and now starts smoking. I reported this a year ago, Report #20150319-FAB05-2147434418, Never heard anything from the manufacturer. Only the BS about Sears cares about .......

    I have 2 of these stoves, one in Arizona, the other in North Dakota. They both have problems with the simmer Select burner, and the control unit. The heat gets very hot on one.

    Model
    790.90313012
    Serial number
    VF20460370
    Bought from
    Sears, Arizona
    Bought
    Jan 1, 2014, about then
    Where
    Lake Havasu City, Arizona: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  84. No one hurt

    Made Mar 4, 2016, sent to the company Mar 14, 2016, published by CPSC Mar 28, 2016

    The product, in the report: Electric range Sears Kenmore Model 790.9260

    A Sears Kenmore electric range, Model 790.9260, Serial No. VF 11854810 purchased June 1,2011, on two occasions allowed the oven to exceed the set temperature. The second time, November 23, 2015, it heated to the point of allowing the food to burst into flames when the oven door was opened. It was set to 300 degrees, and 15 minutes later the house smoke alarms went off and when I entered the kitchen heavy smoke was coming out around door and under the display panel. I hit the stop button and opened the door, which is when the flames occurred, and an oven thermometer showed its maximum of 600 degrees with the glass broken. The normal allowable temperature a consumer can set is 550 degrees. I knew enough to close the door, so I was not hurt and there was no damage to the house. The smoke dissipated after the doors where open for while. Attached is my letter to Sears Holdings. Sears did provide a small refund against the next range and Iam not looking for further compensation. The design obviously allows the oven to exceed the maximum cooking temperature and rise Into the cleaning temperature without the automatic door lock activating.

    Model
    790.9260
    Serial number
    VF 11854810
    Bought from
    Sears
    Bought
    Jun 1, 2011
    Where
    Naples, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  85. No one hurt

    Made Mar 1, 2016, sent to the company Mar 9, 2016, published by CPSC Mar 23, 2016

    The product, in the report: Kenmore, 30” electric range

    Last evening I turned the oven on to preheat and a few minutes later after I had gone into another room, I heard a pop. I went to the kitchen and saw arcs of electricity, great puffs of grey smoke and flames roaring out of the back of the stove. I turned the oven off and sprayed water on the wall in back of the stove because I was afraid it would ignite and burn the house down. I called 911 and told them the flames were out but I wanted a fireman to check to be sure the stove would not later start a fire.The firemen pulled the stove away from the wall, unplugged it and told me not to use it again The stove is a Kenmore electric smoothtop range purchased 12/11/07 from a Sears store in Waterville, ME

    Model
    790 9641240C
    UPC
    I don’t know
    Serial number
    VF74169707
    Bought from
    Sears
    Bought
    Dec 11, 2007
    Where
    Benton, Maine: Home/Apartment/Condominium
    Who was involved
    Age 79, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  86. No one hurt

    Made Feb 27, 2016, sent to the company Mar 7, 2016, published by CPSC Mar 21, 2016

    The product, in the report: Kenmore black Glass Top stove model 790.9611. 4 burners

    Normal use of Kenmore 790.9611 stove. Often, the front left burner will not function correctly in the following ways: 1) after turning dial to a “high” setting the burner will briefly warm up and then turn off. The Element On light remains on, but the light above the dial is off, 2) when trying to use a low heat, the burner will either not turn on or will burn on high, turn the dial to Off and then back to a low heat solves this sometimes, 3) burner will remain on high and will not turn off. When this happens, we have to turn the dial to Off/High/Low/Off or any combination, it takes a few minutes but the burner usually shuts off. These events have worsened over the last two years. For 2016, we have already had this happen at least 10 times.

    Model
    790.9611940C
    Serial number
    VF00538372
    Bought
    Mar 1, 2010, about then
    Where
    Taylors, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 31, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  87. No one hurt

    Made Feb 24, 2016, sent to the company Mar 3, 2016, published by CPSC Mar 17, 2016

    The product, in the report: Kenmore Elite Electric Range, Model 790 96643700, Serial No VF74737199

    The right front burner is burning fire red hot in the off position. Have unplugged and replugged unit from outlet and same result, tried to reset by pressing the low to high indicator on dashboard but the right front burner unit stays fire hot. This could cause surrounding damage if unattended. This could result in human safety issue, as range unit is burning in the off position fire hot red.

    Model
    79096643700
    Serial number
    VF74737199
    Bought from
    Great Indoors, Colorado
    Bought
    Dec 30, 2007
    Where
    highlands ranch, Colorado: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  88. No one hurt

    Made Feb 23, 2016, sent to the company Mar 2, 2016, published by CPSC Mar 16, 2016

    The product, in the report: The product is a black Kenmore smooth cooktop electric range. It has a five burner cooktop one of them being a warmer zone. This model features the turbo boil feature on the front left. This model has a digital readout for the oven bake temperature, and comes with self cleaning feature as well as air guard.

    While using our Kenmore range on the bake setting our broiler element turned itself on. I tried to turn off the oven, but realized that the control panel had started on fire. We immediately unplugged the oven and put the flames out. This range is not safe. This was not a neglect or overuse issue. There is no reason that the electrical connections should start on fire. Our range is kept clean and only occasionally used. If not addressed by the manufacturer I’m afraid that this range will continue to start house fires that put families in danger. When I contacted Kenmore they refused to comment on whether they were aware of the design flaws in this range. They told me they only way they would investigate was if I paid to have a service technician come to my home to inspect the range. The customer rep explained that they would not do anything because the warranty on the range had expired. I explained that I believed this item should be investigated for recall, but she refused to take any information from me.

    Model
    790.92609013
    Serial number
    VF13239221
    Bought from
    Sears
    Bought
    Sep 17, 2011, about then
    Where
    Green Bay, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 33, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made Feb 22, 2016, sent to the company Mar 1, 2016, published by CPSC Mar 15, 2016

    The product, in the report: White Kenmore smooth top freestanding (not slide in) electric range. The range has dial knobs for the stove top elements and an electric display. When I bought the condo, the stove was included. I don’t have any details on the purchase or the manufacture date.

    Our stove is a Kenmore smoothtop electric range with rotary knobs and a digital display (more details below.)

    We were using the front left burner to cook. The temperature was on low (2 out of 10 on the dial.) We had the burner on medium heat for 5 minutes, then turned it down to low for the remaining 6 minutes of cooking. After 4.5 minutes on low, the temperature of the burner element increased on its own and became extremely hot, to the point that we had to take the pan off of the heat to keep our food from burning. We turned the knob to Off, but the burner continued heating and the element was red. We jiggled the knob to make sure it was off. After about 2 minutes, the burner turned off. It then turned on again with no action on our part. It continued to cycle on and off about 5 times before we were able to shut off the circuit breaker to the stove.

    We are very concerned about the temperature increasing unexpectedly, then about not being able to turn off the burner without going to the breaker box. Fortunately, we were in the kitchen cooking when this happened. There was a real possibility that this could have caused a fire, or that someone could have been burned.

    We looked online and found a recall that was similar to what we experienced, but the combination of manufacturer, model, and serial number do not match the recall.

    The recall: Frigidaire and Kenmore Smoothtop Electric Ranges Recalled Due to Fire Hazard FOR IMMEDIATE RELEASE August 27, 2009 Release # 09-333 http://www.cpsc.gov/en/Recalls/2009/Frigidaire-and-Kenmore-Smoothtop-Electric-Ranges-Recalled-Due-to-Fire-Hazard/

    Our range is a Kenmore, model 790.96122408, Serial VF64180141 The serial number is in the range of recalls for Frigidaire, but doesn’t meet the Kenmore model number. We tried calling on Saturday night (2/20/16), when this occurred, but it was after hours. I called Sears recall today (800-449-9810), but they did not find our model number on their recall list. I then called CPSC and was told that I needed to file a report because my model number did not match the manufacturer.

    Model
    790.96122408
    Serial number
    VF64180141
    Where
    Dillon, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 50, Male
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  90. Not said

    Made Feb 21, 2016, sent to the company Feb 29, 2016, published by CPSC Mar 14, 2016

    The product, in the report: Kenmore 30’ slide-in electric rangem model 790.41012800

    The oven racks in my Kenmore electric range fall out of their guides when even slightly weighted. Either the racks have shrunken of the inside walls of the oven have widened.

    Model
    790.41012800
    Serial number
    NF84418225
    Bought from
    Sears
    Bought
    Oct 30, 2008
    Where
    Narragansett, Rhode Island: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  91. No one hurt

    Made Feb 19, 2016, sent to the company Feb 29, 2016, published by CPSC Mar 14, 2016

    The product, in the report: Kenmore Elite Electric Range Model 790.9611340A

    2-3 times each month, the front/left burner will increase its temperature to high on its own and will not turn off by normal means (manual knob). The only way to turn the burner off is to unplug it or turn off the power at the break. Although there was a massive recall of 200,000 units, this specific model number has not been included even though it is doing the same thing as those that were recalled. The only option I was given by Sears was to send out a technician at my expense to diagnose and repair.

    Model
    790.9611340A
    Serial number
    VF74373738
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 46, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  92. No one hurt

    Made Feb 19, 2016, sent to the company Mar 21, 2016, published by CPSC Apr 4, 2016

    The product, in the report: Electric Range

    This caller’s daughter moved into apartment complex late last Summer 2015 and while the caller and his wife were assisting her with cooking he noticed a safety issue with her electric range in January 2016.

    The left rear burner there is a tube that allows hot air from the oven to come up through the center of the left rear burner. He states that the safety hazard he is reporting is that there is no warning that the very back of the range can become extremely hot. Also placing a pan or pot on the left rear burner while the oven is on causes the pan/pot to heat and potentially melt.

    He is reporting that with this large hole creates a burn hazard when this heat is released if someone were to touch this area.

    Another important fact is that the current design wastes a great deal of energy by letting the oven heat escape through the rather large tube installed between the oven top and the left rear burner. For example, this design allows great amounts of heat to escape the oven, reducing the effectiveness of oven cooking and making it nearly impossible to cook oven meals at temperatures stated in the recipe. As an example of how unreasonable this is, it takes an hour to heat the stove to 450 degrees because of the great escape of hot air allowed by the tube design. Also, imagine how often the air conditioner will kick on to cool the kitchen when the oven is releasing so much heat into the room. Also see attachments showing parts involved.

    There are no injuries being reported at this time.

    The caller contacted the manufacturer around the second week in January 21st, 2016 and was advised that this is the design and that there have been no injuries.

    Model
    790.93003310
    Serial number
    VF44765040
    Bought from
    in apartment
    Bought
    Aug 15, 2015, about then
    Where
    Modesto, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  93. First aid

    Made Feb 19, 2016, sent to the company Mar 31, 2016, published by CPSC Apr 14, 2016

    The product, in the report: Microwave Oven Combination

    The consumer indicates that approximately six months ago, the three racks inside started falling down when something is placed on top of them.

    The consumer states that his wife has gotten her fingers and her forearms burned on numerous occasions, which have been treated with a first aide kit by family members and herself.

    The consumer states that the oven was used several times per week until they ceased use of it because of the safety hazard it poses.

    02/19/2016 - The consumer contacted the manufacturer and the retailer and was informed that because the unit is no longer under warranty nor has it ever been included in a recall, there is nothing they can do free of charge.

    Model
    790.48903000
    UPC
    Unknown
    Serial number
    12027189
    Bought from
    Sears, Connecticut
    Bought
    Jul 15, 2011, about then
    Where
    Burlington, Connecticut: Home/Apartment/Condominium
    Who was involved
    Age 60, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  94. No one hurt

    Made Feb 15, 2016, sent to the company Feb 23, 2016, published by CPSC Mar 8, 2016

    The product, in the report: Kenmore Elite black 30 inch slide in electric range Model #790-46789906 serial # NF40326567

    My 2 yr old Kenmore Elite oven range front glass door spontaneously shattered last night at 6:30 pm Feb .14, 2016. The oven was not in use and no one was in the kitchen. the oven had no cracks ,splits or any sign of glass weakness. There was thousand of glass pieces everywhere. My husband cleaned it up immediately however we are still finding glass shards in and around stove .

    Model# 790-46789906

    Model
    790-46789906
    Serial number
    NF40326566
    Bought from
    Sears, Alabama
    Bought
    May 1, 2014, about then
    Where
    New Market, Alabama: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Feb 10, 2016, sent to the company Mar 14, 2016, published by CPSC Mar 28, 2016

    The product, in the report: Electric range oven

    This consumer is reporting her smooth top electric range oven, purchased February 2006 in Rhode Island.

    The caller had no problems with the unit until February 4th, 2016 when she placed a turkey in the oven, set it at 350 degrees then after only fifteen minutes she heard a crackling sound. She returned to the kitchen then saw that 4 - 5 inch flames were coming from the front and control panel caught fire. The caller opened the oven door and the flames extinguished themselves.

    She scheduled repair with [REDACTED] who came to her home, witnessed that the control boards are burned and panels are burned and the unit is not actually worth repair.

    She is reporting this range as a potential fire hazard.

    There are no injuries being reported

    The caller has not contacted the manufacturer but does intend to contact them

    Model
    790.99123402
    Serial number
    VF45125854
    Bought from
    Sears, Rhode Island
    Bought
    Feb 15, 2006, about then
    Where
    West Warwick, Rhode Island: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Feb 7, 2016, sent to the company Feb 16, 2016, published by CPSC Mar 1, 2016

    The product, in the report: Kenmore, electric, drop-in range/oven. White.

    I own a Kenmore, electric, drop-in range/oven, Model #790.45592901. I was baking in the oven, at 400 degrees, and went to open the door to remove my food. As I was opening the door, the front glass exploded, and shattered into a million pieces on the floor. Luckily, I was to the side of the door, and my children weren’t in the room, so no one was hurt.

    Model
    790.45592901
    Serial number
    NF03526566
    Bought from
    Sears
    Bought
    Oct 8, 2010, about then
    Where
    Minnesota: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  97. No one hurt

    Made Feb 6, 2016, sent to the company Feb 16, 2016, published by CPSC Mar 1, 2016

    The product, in the report: Electric range, slide in type unit.

    Glass door in Kenmore electric range shattered during use. There was nobody near the unit when the glass shattered.

    Model
    790.46783906
    Serial number
    NF23008378
    Bought from
    Sears
    Bought
    Jul 1, 2013, about then
    Where
    Lake Ann, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore/Sears, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  98. No one hurt

    Made Feb 2, 2016, sent to the company Feb 11, 2016, published by CPSC Feb 26, 2016

    The product, in the report: Kenmore electric range glass top 5 burners (boiler, warmer, multi-size, 2 small burners). Color black and stainless steel.

    I purchased a Kenmore electric range (model: 790.97423901; SN: VF00546753) from the Sears at Tuttle Crossing store #01120, 5053 Tuttle Crossing Blvd., Columbus, OH 43016 in February 2010. On Sunday, January 31, 2016, I was baking cookies in the oven for about an hour at a temperature of 375 degrees. After baking the cookies, I turned off the oven and left the kitchen while the cookies cooled. About 10 to 15 minutes after I turned off the oven, the outer glass on the oven door exploded and scattered glass across the entire kitchen floor and even into our dining room. The stove is not used excessively, maybe 3-4 times per week at normal cooking temperatures of 350 to 450 degrees for short periods of time. In addition, no damage has ever been done to the stove, e.g., objects hitting the oven door or coming into contact with the glass. We were very fortunate that no one was in the kitchen or dining room at the time as they could have been injured from the flying glass. I am concerned that the oven may be a danger to my family and perhaps others who have purchased a Kenmore range. My concern is whether the glass is defective or if this could be a design flaw causing pressure to build in the oven and cause the glass to shatter.

    As a parent of two children, I feel obligated to report this incident to Kenmore, Sears, and the Consumer Product Safety Commission as a safety concern. In addition, I am asking for reimbursement from Kenmore or Sears in the amount of $71.66 for the replacement door glass that I purchased from AppliancePartsPros.com on January 31, 2016. If it is determined that this oven is recalled due to poor design, I would like to request a replacement of my range for a new model that does not have a history of this potential safety concern. I do have pictures of the damage if you wish to review them. Please contact me with any questions. I look forward to your response.

    cc Kenmore and Sears

    Model
    790.97423901
    Serial number
    VF00546753
    Bought from
    Sears
    Bought
    Feb 10, 2010, about then
    Where
    Columbus, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  99. No one hurt

    Made Jan 27, 2016, sent to the company Feb 4, 2016, published by CPSC Feb 22, 2016

    The product, in the report: Kenmore Elite electric range model 790

    I recently purchased a home which came with a Kenmore Elite electric range model number 665.98019800 (model 790) serial #: 10054037NG. Today, my wife set the lower oven to do the three hour self clean cycle. At approximately two hours into the cycle, the middle piece of glass exploded and shattered spewing glass across the kitchen floor. Internet research showed this to be a common problem with this series of Kenmore ovens. There are numerous reports of the glass exploding in the oven door.

    Model
    665.98019800/Kenmore Elite electric range model 790
    Serial number
    10054037NG
    Bought from
    Sears
    Where
    Pompano Beach, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  100. No one hurt

    Made Jan 27, 2016, sent to the company Feb 4, 2016, published by CPSC Feb 22, 2016

    The product, in the report: electric slide-in range purchased in 2011, I think July

    Glass front on oven door shattered.

    Model
    790.46762901
    Serial number
    NF04626119
    Bought from
    Sears, Oklahoma
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 6, Female
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Electric stoves and ovens

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11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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