Hearth Record

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Kenmore electric stoves and ovens

1,611 reports to CPSC, the latest made Oct 13, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 5, 2026.

  • 1,611reports to CPSC
  • Oct 13, 2026the latest report was made
  • Apr 12, 2011the earliest
  • 1,482with the company’s comments
Brand
Kenmore
Makers
Sears Holdings Management Corporation, ELECTROLUX/WHITE CONSOLIDATED and WHIRLPOOL CORPORATION, and 1 otherMakers, importers or sellers, as the reports name them
Product
Electric stoves and ovensNot countertop ovensCPSC’s product type: Electric Ranges or Ovens (Excl Counter-top Ovens) (code 278), in Kitchen: Appliances
Other ways the reports write the brand (67)

“Kenmore Elite”, “Kenmore Electric Range”, “Kenmore elite”, “Kenmore Elite Electric Range”, “Kenmore electric range”, “Kenmore Smoothtop”, “Kenmore (Sears)”, “Kennmore”, “kenmore elite”, “KENMORE ELITE”, “Kenmmore”, “Kenmore/Frigidaire”, “Kenmore/Sears”, “Kennore”, “GE Kenmore Electric Range”, “KENMORE ELECTRIC RANGE”, “Kemore”, “Kemore Elite”, “Ken more”, “Kenmore (Fridgidare?)”, “Kenmore - Professional Cooktop”, “Kenmore - Sears Roebuck and Co.”, “Kenmore / Sears”, “Kenmore 30” Self Clean Slide-In Electric Range w/Deluxe Coil”, “Kenmore 790.92903010”, “Kenmore 790.9601”, “Kenmore 790.96614401”, “Kenmore 790.99113301”, “Kenmore Black 30 in Freestanding Electric Range”, “Kenmore Electric Range 790.97423901”, “Kenmore Electric Range Drop-In model”, “Kenmore Electric Range Model 790”, “Kenmore Electric range”, “Kenmore Electric smoothtop range”, “Kenmore Elite (Sears)”, “Kenmore Elite 30 inch glass top electric range”, “Kenmore Elite 48353 Electric Wall Oven—More Room to Bake”, “Kenmore Elite Range”, “Kenmore Elite Range/oven”, “Kenmore Elite Slide-in Range”, “Kenmore Elite Smoothtop Range”, “Kenmore Elite Stove”, “Kenmore Elite slide-in range, electric”, “Kenmore Frigidaire”, “Kenmore Profile”, “Kenmore Range”, “Kenmore Sears”, “Kenmore Self-Cleaning Electric Range”, “Kenmore Smooth Top Electric Range.”, “Kenmore Super Capacity Ultra Bake Electric over”, “Kenmore Ultra Bake Self Cleaning Super Capacity Electric Ran”, “Kenmore Wall Oven Combination”, “Kenmore electric range model 790.9021”, “Kenmore electric smooth top range”, “Kenmore from Sears”, “Kenmore model #665.95012102”, “Kenmore model 790 95884301”, “Kenmore self cleaning range”, “Kenmore ultra bake, self cleaning, super capacity”, “Kenmorre Elite”, “Kenomore”, “kenmore (frigidaire) elite oven”, “kenmore 79094102702”, “kenmore Elite”, “kenmore range”, “kenmore range and oven” and “kenmore stove”

By month

11 reports from November 2025 to October 2026; the most in July 2026, 2. 1,600 earlier reports, since April 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20261
July 20262
June 20261
April 20261
March 20261
February 20262
December 20252
November 20251
October 20252
September 20251
August 20252
July 20251
May 20252
March 20251
February 20251
January 20251
December 20241
November 20241
October 20241
September 20242
August 20245
July 20243
June 20246
May 20244
April 20241
February 20242
January 20241
December 20232
October 20231
September 20232
May 20231
April 20231
March 20231
December 20221
November 20224
October 20222
May 20221
March 20221
February 20221
January 20221
November 20213
October 20211
September 20212
June 20211
May 20212
April 20211
February 20213
January 20212
December 20202
November 20205
October 20202
September 20203
August 20201
July 20201
May 20203
April 20201
March 20203
February 20205
December 20192
November 20192
October 20194
September 20191
August 20194
June 20193
April 20192
March 20191
February 20191
January 20192
December 20183
November 20183
October 20186
September 20183
August 20181
July 20189
June 20184
May 20186
April 20184
March 20182
February 20184
January 20189
December 20176
November 201711
October 20177
September 20172
August 20175
July 20177
June 20175
May 201714
April 20179
March 20179
February 201715
January 201714
December 20168
November 201612
October 20168
September 20166
August 201611
July 20169
June 20169
May 201612
April 201610
March 201611
February 201613
January 201616
December 201518
November 201515
October 201516
September 201512
August 201512
July 201511
June 201514
May 20157
April 20157
March 201511
February 20156
January 201518
December 201420
November 201414
October 201415
September 20147
August 201416
July 201423
June 201415
May 201420
April 201418
March 201420
February 201420
January 201418
December 201318
November 201329
October 201324
September 201319
August 201319
July 201331
June 201318
May 201323
April 201323
March 201319
February 201331
January 201339
December 201228
November 201225
October 201229
September 201231
August 201217
July 201230
June 201218
May 201216
April 201222
March 201230
February 201236
January 201238
December 201133
November 201124
October 201128
September 201134
August 201123
July 201134
June 201129
May 201123
April 20113

How badly anyone was hurt

  • Hospital admission 3 CPSC: Injury, Hospital Admission
  • Emergency room 5 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 3 CPSC: Injury, Seen by Medical Professional
  • First aid 59 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 75 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 16 CPSC: Injury, Level of care not known
  • No one hurt 1,360 CPSC: Incident, No Injury
  • No incident, no one hurt 11 CPSC: No Incident, No Injury
  • Not said 79 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.

  1. No one hurt

    Made Nov 3, 2017, sent to the company Mar 5, 2018, published by CPSC Mar 19, 2018

    The product, in the report: Kenmore electric range with smoothtop

    We bought our Kenmore electric range in July 2013 and I just found out it is made by Frigidaire. On November 2, 2017 I was cooking dinner in the oven when all of a sudden the range started beeping like it does at the end of a timed cook cycle. Being I did not have the timer set, I looked at the range and saw F10 flashing in the digital display and black smoke was coming from the back top of the range. Having a horrible smell, I immediately opened the window and turned on the exhaust fan. I hit the “stop” button, but the F10 continued to flash. My husband turned the breaker off and I looked up the F10 code in the owner’s manual and it is a “runaway temperature”. Looking online, there are so many complaints about this happening, especially with Kenmore models starting with 790 as mine is. Why was there never a recall on this?? The manufacturer must obviously know there is an F10 problem for it to appear in the owner’s manual!!! Reading about other problems with this range, I no longer trust it even if we were to replace the burned electronic oven control so we will be range shopping in the next day or so. Good thing I didn’t decide to run a quick errand while dinner was in the oven!!!!

    Model
    790.92202014
    Serial number
    VF11650130
    Bought from
    Sears
    Bought
    Jul 11, 2013, about then
    Where
    Everett, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 56, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    Reports CPSC links to it
    20180208-73400-2147393036
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Nov 3, 2017, sent to the company Oct 30, 2018, published by CPSC Nov 14, 2018

    The product, in the report: Electric Oven Range

    10/31/2017 - The consumer indicates that he set the oven to bake cookies at 325 degrees Fahrenheit when approximately fifteen minutes later he noticed smoke coming from the unit. The consumer states that the oven had switched from bake to broil on its own. The consumer opened the oven door and realized the cookies were burnt black. The consumer turned off the oven.

    11/01/2017- The consumer tried to bake cookies again however the same thing happened; after approximately ten minutes after he put the oven to bake, the unit was smoking and the Control Panel indicated that the oven was broiling and not baking.

    The consumer contacted the Fire Department; when they went over his home they advised him to open all windows and also helped him take the oven range outside.

    The consumer believes the Control Panel is faulty and thus causing the problem.

    11/03/2017 - The consumer contacted the Manufacturer and explained the situation. The representative he spoke to at their Claims Department informed him somebody would get back to him within a couple of days so they can set p an inspection date.

    The consumer states that prior to the incident, the oven range was used approximately twice daily.

    The consumer is unsure if he will keep his unit for the next thirty days.

    Model
    790.92402011
    Serial number
    AF04667663
    Bought from
    Sears, New Hampshire
    Bought
    Jul 30, 2011
    Where
    Hudson, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Oct 25, 2017, sent to the company Nov 2, 2017, published by CPSC Nov 17, 2017

    The product, in the report: Kenmore Electric Range model 790

    Glass shattered on oven door on Kenmore 790 electric range. This is the second time this has occured. The oven was not in use. Previous incident was October 2016.

    Model
    790
    UPC
    ???
    Serial number
    ???
    Bought from
    Sears
    Bought
    Oct 2, 2012
    Where
    Port Jefferson, New York: Home/Apartment/Condominium
    Who was involved
    Age 61, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  4. First aid

    Made Oct 25, 2017, sent to the company Nov 2, 2017, published by CPSC Nov 17, 2017

    The product, in the report: The product is a Kenmore Electric Range 790.46789902. It was the Range Oven Door Outer Panel (Black) that exploded (Part # 318304124).

    I was cooking a pizza in my Kenmore Electric Range 790.46789902 with the temperature at 425F. I went to open the oven door to take the pizza out, and felt the handle give more than it should. I saw the left side of the handle had come separated from the door where the screw was. As I pulled a little more, the entire front panel of glass on the oven exploded. It burned and cut my skin and clothes, as well as the floor where it fell. When my dog heard the explosion, he came running and stepped on the glass, cutting his feet as well. None of the injuries resulted in a trip to the doctor or hospital, but it could have been a lot worse.

    Model
    790.46789902
    Serial number
    NF10234037
    Bought from
    Sears, North Carolina
    Where
    Asheville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 33, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  5. No one hurt

    Made Oct 24, 2017, sent to the company Nov 21, 2017, published by CPSC Dec 6, 2017

    The product, in the report: smoothtop electric range

    (10/22/2017) The consumer stated that the broiler element would not turn off. The consumer also stated the unit is about 11 or 12 years old.

    On Sunday, while his wife was using the broiler to bake banana bread, an error code came on. The consumer is not sure of the code (maybe E2F3). His wife removed the bread which was scorched.

    The consumer tried to turn the broiler off but it would not go off. He had to turn it off at the circuit breaker. The consumer waited for about a minute and turned the circuit breaker back on.

    The broiler came back on by itself with no indication that it was on.

    Model
    665.9502910
    Serial number
    RL4311271
    Bought from
    in home
    Where
    Irmo, South Carolina: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  6. First aid

    Made Oct 22, 2017, sent to the company Feb 2, 2018, published by CPSC Feb 16, 2018

    The product, in the report: Stainless steel smooth top Range

    Door glass exploded while taking off door.

    Model
    79092903015
    Serial number
    vf21571840
    Where
    Auburn, Washington: Home/Apartment/Condominium
    Who was involved
    Age 67, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  7. No one hurt

    Made Oct 17, 2017, sent to the company Mar 6, 2018, published by CPSC Mar 20, 2018

    The product, in the report: electric range

    Today the consumer noticed sparks coming from the right front burner and she smelled a burning electrical odor. The consumer believes the range poses a fire hazard and should be recalled.

    The consumer said she had a similar incident in April 2017 with the right front burner and she contacted the retailer to inform them. The retailer sent out a technician to inspect the range and advised her that it was a bad solenoid. The consumer said the range was repaired free of charge because it was still under the one year warranty.

    The consumer has contacted the retailer once again to notify them of the most recent incident and they scheduled an appointment for a technician to come out. The consumer said this visit and repair will be at her own expense because the range is out of warranty.

    The consumer plans to contact the firm.

    Model
    790.94173310
    UPC
    Unknown
    Serial number
    VF62320377
    Bought from
    Sears, Florida
    Bought
    Apr 1, 2016, about then
    Where
    Loxahatchee, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Oct 10, 2017, sent to the company Oct 18, 2017, published by CPSC Nov 1, 2017

    The product, in the report: Kenmore Electric Range model 790, white

    I set my Kenmore 790 electric range oven to preheat to 450 degrees and a few minutes later I heard a strange noise that turned out to be the middle layer of glass of the oven door shattering. I immediately turned off the oven. There were sharp, pea sized pieces of glass inside the oven, in the storage drawer below, and on the floor nearby. Most notable is that the outermost layer of the door and the innermost layer of the door show no signs of damage, but the middle layer of glass is completely shattered.

    Model
    790.92402013
    Serial number
    VF11549238
    Bought from
    Sears, Maryland
    Bought
    Mar 1, 2013, about then
    Where
    Beltsville, Maryland: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Oct 6, 2017, sent to the company Feb 28, 2018, published by CPSC Mar 14, 2018

    The product, in the report: Freestanding Electric Range - white

    The oven was in use. Baking at 375 degrees. There was an orange glow coming from the behind the oven and smoke coming from the top edge of the timer. There was the distinct smell of electrical fire. F10 code was flashing on the timer. The oven was uplugged and after opening the back panel, it was obvious the control unit had caught fire and partially burned the wiring harness.

    Model
    790.92202012
    Serial number
    VF04947648
    Bought from
    Sears, California
    Bought
    Oct 1, 2010, about then
    Where
    San Diego, California: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  10. No one hurt

    Made Sep 12, 2017, sent to the company Sep 20, 2017, published by CPSC Oct 4, 2017

    The product, in the report: Kenmore cookstop Model PLEC30S9ECB Serial NF61619389

    Stove top - on going issue - upper left burner turns on by itself. Unplugged and reset now when used will not turn off. Tried contacting SEARS/Kenmore and got the run around. Have to keep the breaker off to ensure no fire when not in use.

    Model
    PLEC30S9ECB
    Serial number
    NF61619389
    Bought
    Jan 6, 2010, about then
    Where
    Margate, Unspecified: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore - Professional Cooktop, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Sep 7, 2017, sent to the company Sep 15, 2017, published by CPSC Sep 29, 2017

    The product, in the report: Free-standing electric range.

    We have a Kenmore electric range, model 790.92303011. Yesterday morning, I was sitting at the kitchen table about 15 feet away, reading the newspaper, when the outer glass panel on the over door violently and spontaneously exploded, spewing glass up to 6 feet away. The oven was not in use and hadn’t been for about a week, and there was no one near it. If someone were standing in front of the oven they could have easily been injured by the flying glass. I contacted Sears customer service and was told that they could send a technician to make the needed repairs, but because the range was out of warranty, there would be a service charge of $99 and an additional charge for parts. I find this completely unacceptable for a manufacturing defect that could easily lead to serious injury.

    Model
    790.92303011
    UPC
    Don’t know
    Serial number
    VF10649697
    Bought from
    Sears, North Carolina
    Bought
    Jun 1, 2011, about then
    Where
    Hillsborough, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  12. No one hurt

    Made Aug 23, 2017, sent to the company Aug 31, 2017, published by CPSC Sep 18, 2017

    The product, in the report: 30” Smooth glass top electric range

    Fire: While baking cookies the oven temperature, set at 350, began to climb. I decided to verify the change in temperature with a roasting thermometer and watched the temperature rise to over 400 degrees. At that point I hit the end/off button and an electrical fire started behind the control panel. Fortunately I cut the main electric panel and the fire stopped short of entering into the wall causing total loss to the range and damage to the back splash.

    Model
    790.92102010
    Serial number
    VF04341319
    Bought from
    Sears, Ohio
    Bought
    Nov 16, 2010, about then
    Where
    North Canton, Ohio: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  13. No one hurt

    Made Aug 16, 2017, sent to the company Aug 24, 2017, published by CPSC Sep 11, 2017

    The product, in the report: Kenmore smoothtop electric range

    The front left burner did not turn down or turn off in response to me trying to adjust the heat level.

    I had to attempt to turn it off 2-3 times before the burner element finally turned off. (It was at high heat when this happened.)

    Model
    790.96010407
    Serial number
    VF3148690
    Bought from
    Sears, Massachusetts
    Bought
    Aug 17, 2007, about then
    Where
    Norton, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 41, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Aug 13, 2017, sent to the company Sep 14, 2017, published by CPSC Sep 28, 2017

    The product, in the report: Sears Kenmore Elite Stainless Steel Electric Slide-in Range

    Two issues: Issue 1: Touch pad is too sensitive. You only need to touch it with your clothes and or a fabric to active the functions. This has happened on numerous occasions.

    Issue 2: (most dangerous) While reaching for the above range microwave my body depressed and turned the cook top dial knob on without my knowledge. Upon smelling smoke, I returned to the kitchen to find a wood platter beginning to ignite. Accidentally activating the dial knobs has occurred numerous times, but this is the first time with potential catastrophic results.

    My recommendation is for Sears corporation to replace the knob push spring with a much stronger spring. The original equipment spring requires no resistance at all.

    Model
    790.41313410
    Serial number
    AF50404411
    Bought from
    Sears
    Bought
    Oct 15, 2015, about then
    Where
    OVIEDO, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  15. Hurt, no treatment

    Made Aug 5, 2017, sent to the company Aug 14, 2017, published by CPSC Aug 28, 2017

    The product, in the report: KENMORE ELECTRIC RANGE MODEL 790.92803010 Serial vf02464650

    My electric range started to turn on automatically. First it would be only momentarily, but today I woke up in the moring with one of the surfaces completly RED. Thankfully I didn’t let a pan on top of it otherwise the story could have been so differently. I bought the stove at Sears, call them and told me I had to call the manufacturer, but they could fix it for a fee. I think they should be responsible for the product they sell. I just sent a message to the manufacturer. But I think they should have let people know of this, it is a FIRE HAZARD.

    KENMORE ELECTRIC RANGE MODEL 790.92803010 Serial vf02464650

    Model
    790.92803010
    Serial number
    VF02464650
    Bought from
    SEARS
    Bought
    Nov 23, 2012
    Where
    Mesa, United States: Home/Apartment/Condominium
    Who was involved
    Age 48, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  16. Hurt, no treatment

    Made Aug 3, 2017, sent to the company Sep 12, 2017, published by CPSC Sep 26, 2017

    The product, in the report: electric range

    The submitter said she turned on the oven to the bake setting and she put the temperature to 350 degrees. The submitter said she put a chicken in a glass baking dish and placed it into the oven. She also put the timer to 40 minutes. Approximately 20 minutes later, the submitter smelled a burn odor and while she was walking downstairs the fire alarm went off. The submitter noticed smoke coming from inside the oven and she noticed that the oven was extremely hot to the touch. The submitter believes the temperature of the oven was a lot higher than 350 degrees. The submitter pushed the “Off” but the oven failed to shut off. The submitter then opened the oven and removed the baking dish with the chicken. The submitter indicated that the bottom heating element inside the oven was extremely bright orange. The submitter said the baking dish was extremely hot to the touch and the bottom of the dish turned black. The submitter said about 45 seconds after she put the baking dish down it exploded into the pieces. The submitter said the glass cut her on the back of her left leg. She did not seek medical attention. The submitter’s husband told her to cut the circuit breaker and when she did the range turned off.

    The submitter contacted the firm yesterday and informed them of the incident. The submitter was told that the range was not recalled and they could not assist her with a repair or replacement.

    The submitter believes the range poses a fire hazard and should be recalled. She indicated that she found other reports online for this model having similar incidents.

    The submitter said she uses the oven 3 times a week and she uses the stovetop daily.

    Model
    790.95302100
    UPC
    Unknown
    Serial number
    VF14510892
    Bought from
    Sears, Georgia
    Bought
    Aug 1, 2004, about then
    Where
    Lawrenceville, Georgia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  17. No one hurt

    Made Jul 31, 2017, sent to the company Aug 8, 2017, published by CPSC Aug 22, 2017

    The product, in the report: Kenmore electric range

    the glass door on my electric range exploded and glass shattered all over the inside of the oven and when I opened the oven door. This was a new range and the oven had only been used twice before. I was baking a potato at 425 degrees, and after 20 minutes, heard a loud popping noise coming from the kitchen. When I opened the oven door, there was glass flying everywhere inside the oven and onto the kitchen floor. I quickly closed the door and turned off the oven. It continued to pop and explode for another 10 minutes or so. When it stopped, i opened the door and glass was all over the bottom of the oven.

    Model
    790.9414
    Bought from
    Sears
    Bought
    Feb 21, 2017
    Where
    North Bend, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 71, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore electric range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  18. No one hurt

    Made Jul 30, 2017, sent to the company Nov 13, 2017, published by CPSC Nov 28, 2017

    The product, in the report: Kenmore stove

    Oven will not turn off. Had to go to the electrical panel and turn it off there. When you flip the panel switch back on the oven goes back on. This is NOT good!

    Model
    790.46593504
    Serial number
    NF73613887
    Bought from
    Sears, New Jersey
    Where
    Edison, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  19. First aid

    Made Jul 25, 2017, sent to the company Aug 2, 2017, published by CPSC Aug 16, 2017

    The product, in the report: Kenmore Elite model 97713 7.2 cu. ft. Double-Oven Electric Range w/ True Convection – Stainless Model 790-.975-03002 Serial # NF23322227

    Electric range won’t turn off! Kenmore Elite model 97713 7.2 cu. ft. Double-Oven Electric Range w/ True Convection – Stainless Model 790-.975-03002 Serial # NF23322227 (just a few years old). while cooking dinner one of the large burners would not turn off. Fail to turn off Heat to the highest temperature My electricity from $120.00 a month went to $370.00

    Model
    790-.975-03002
    Serial number
    NF23322227
    Bought from
    sears anchorage
    Bought
    Jan 1, 2015, about then
    Where
    Anchorage, Alaska: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  20. No one hurt

    Made Jul 24, 2017, sent to the company Jul 31, 2017, published by CPSC Aug 21, 2017

    The product, in the report: Kenmore standalone electric range with ceramic cook top. I believe the model is 790. It has a single oven. I believe it’s 30 in.

    I own a Kenmore stand alone electric ceramic top range that I purchased in 2008. Last evening, a minute or two after I took my dinner out of the over and turned it off, the front glass panel shattered into many sharp pieces. I didn’t see it happen, but it was quite loud. I have pictures, if needed. To my knowledge, nothing had scratched or damaged the glass. I live alone so no one else would have damaged it either.

    Bought from
    Sears, Maryland
    Bought
    Mar 1, 2008, about then
    Where
    Bethesda, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Jul 23, 2017, sent to the company Jul 31, 2017, published by CPSC Aug 14, 2017

    The product, in the report: The product is a Kenmore Elite Electric Range model number 790.98029802.

    I have a Kenmore Elite Glass Top Stove. The stove top burner is on and will not turn off. I had to go to my breaker panel to disconnect the range. After it cooled down I unplugged the range. I understand that there was a recall on a similar model with the same problem. I should have been notified. I was lucky to be in my kitchen at the time and notice the problem. There is no excuse for me not being notified. I was lucky to be home.

    Model
    790.98029802
    Serial number
    NFO1323788
    Bought from
    Sears, New York
    Bought
    Jul 11, 2010
    Where
    Buskirk, New York: Home/Apartment/Condominium
    Who was involved
    Age 55, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  22. Hurt, care not known

    Made Jul 12, 2017, sent to the company Aug 24, 2017, published by CPSC Sep 11, 2017

    The product, in the report: Kenmore 790 series smooth top electric range

    I purchased a Kenmore electric smooth surface range model # 790.96129406 in 2006. After the warranty expired I began having episodes where the oven handle was becoming loose from the oven door. I eventually had to frequently refasten but sometime, the handle fell off on one side. Then both handles fell off. On one occasion, both handles fell off and the oven door layers split over and the front glass layer fell hard on my shin. (I am a retired woman with some physical limitations.) I stepped back and the layer hit the floor but remained fastened to the oven door. Besides constantly checking the handle, I used the oven less and made do with a little toaster oven. Today, the handle fell off again after heating the oven to 400 degrees AND the glass front fell down again. I was so angry I searched the internet and found many similar complaints along with incidents of exploding glass. Corporate CYA responses included using longer handle screws and the customer buying new parts and pay service calls if needed. Corporate blamed the glass breaking to customer abuse. I certainly did not abuse my glass out the oven door - the defective handle assembly did! I fear the use of this range again for these reasons. I support a recall to force Sears to back their defective product and be fair with their customers. I have my original receipts and a useless range sitting in my kitchen.

    Model
    790.96129406
    Bought from
    SEARS
    Bought
    Nov 8, 2005
    Where
    Oshkosh, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 66, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand KENMORE, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, Level of care not known
  23. No one hurt

    Made Jul 10, 2017, sent to the company Jul 18, 2017, published by CPSC Aug 1, 2017

    The product, in the report: Kenmore Electric range, 30” wide, smooth cooktop

    Circuit board on Kenmore electric range shorted out and caught on fire. This is the second time this has happened.

    Model
    790.94462701
    Serial number
    VF81140307
    Bought from
    Sears
    Bought
    Nov 1, 2008, about then
    Where
    Dallas, Oregon: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Jun 28, 2017, sent to the company Jul 7, 2017, published by CPSC Jul 21, 2017

    The product, in the report: Kenmore Black 30 in Freestanding Electric Range. Model # 790.97459802 Sold at Sears. 5.8 cu. ft oven capacity. True Convection with hidden 3rd element. Exclusive Air Guard. Bake element 3500 watts, Broiler element 4000 watts. Self-cleaning. Oven Door Handle- contoured Towel-bar. Oven Door Type- Frameless, with window. Oven door Window type- Picture window. Weight-190lbs. Depth- 25 3/4 inches, Height, Backguard top- 47 3/16 inches, Maximum width 29 7/8 inches.

    Kenmore Electric Range Model 790.97459802 We bought this electric range new from Sears in 2010. We have never damaged this product. We have used the self-clean cycle about 4 times. We have never had any complaints or signs of problems until yesterday, June 27, 2017. Without warning the outer glass door exploded at 4:47 pm CT. Prior to this, we haven’t used the oven in almost a week. The glass was not hot at the time of the incident- Thank God. We were not using the oven or the stove at the time of the explosion of glass. Myself and two young daughters were in the kitchen at the time. The oldest daughter and I were 1 foot away at time of incident. Luckily, we were not injured. This was very scary. The outcome could’ve been so much worse. I don’t understand how an oven door can spontaneously explode. I went online afterwards and have discovered numerous incidents of this happening to others. When will something be done? This is a huge safety issue. We have a picture of the aftermath if you need to see the damage.

    Model
    Kenmore Electric Range- 790.97459802
    UPC
    02297459000
    Serial number
    VF95173910
    Bought from
    Sears Hometown, Stevens Point WI
    Bought
    Jan 11, 2010
    Where
    WISCONSIN RAPIDS, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 11, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore Black 30 in Freestanding Electric Range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Jun 24, 2017, sent to the company Jul 3, 2017, published by CPSC Jul 18, 2017

    The product, in the report: Kenmore Elite freestanding electric range

    We purchased a Kenmore Elite freestanding range in 2010. Model # 79097473805 serial # vf00350220.

    The outer glass of the oven door blew out in 2014. We replaced the glass ourselves, as Sears had never heard of the problem before. The replacement part was ordered through Sears.

    On 6/21/17 the oven door glass spontaneously blew out again. The glass blew out with such force that the shards of glass flew 3.5 feet, nearly hitting my daughter. Again Sears claims that they had never heard of the problem. I showed the manager several Google search results for this, including one that says the Kenmore products are the most reported for this issue.

    Model
    79097473805
    Serial number
    VF00350220
    Bought from
    Sears
    Bought
    Apr 20, 2010, about then
    Where
    Puyallup, United States: Home/Apartment/Condominium
    Who was involved
    Age 18, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Jun 21, 2017, sent to the company Jun 29, 2017, published by CPSC Jul 14, 2017

    The product, in the report: Kenmore ceramic smooth stove

    I had the oven set at 350’ and was baking a meatloaf. After 15 minutes I walked by the oven and noticed the display said 550 and locked. The stove was hot! I could not shut the oven off in any way. I had to cut the power from the circuit breaker.............. waited almost an hour for it to cool. The adjacent counters were hot and the handle. I turned the power back on and was able to open the oven door. Everything of course was black including the cookware, but....... the oven top element CAME BACK ON!!! Tried to shut off by pressing every button on and off, but could not. It stated cool on and locked. Had to shut the power again. Every time we turned on the power after that, the only thing in the display was the time. Nothing was on,...but the top oven element came on immediately. We have to keep the stove power cut off and have to buy a new stove.

    Kenmore. Model 665. 95004102. Serial # RM0714525. Purchase date 03-26-02

    Model
    665. 95004102
    Serial number
    RM0714525
    Bought from
    Sears, Connecticut
    Bought
    Mar 26, 2002
    Where
    Niantic, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 57, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Jun 12, 2017, sent to the company Oct 12, 2017, published by CPSC Oct 26, 2017

    The product, in the report: self cleaning flat top electric range

    ((06/10/2017) The consumer stated that his son baked a pizza. After he took the pizza out, he turned the oven off. The oven would not shut off. The consumer had to shut the range off at the breaker.

    The consumer turned the breaker back on a couple of hours later and noticed that now the front right burner cannot be adjusted. It only runs on high.

    Model
    95014100
    Serial number
    RL1111561
    Bought from
    Sears, Pennsylvania
    Bought
    Jan 3, 2009, about then
    Where
    Elmhurst, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  28. Hurt, no treatment

    Made Jun 7, 2017, sent to the company Jun 15, 2017, published by CPSC Jun 29, 2017

    The product, in the report: Kenmore Elite Double Wall Oven (electric), manufactured in Canada

    I returned home yesterday evening to the smell of burnt plastic and metal in my kitchen. I was able to localize the smell to the location of my Kenmore Elite Electric Double Oven. When I opened the door to the top unit, I immediately was hit with the same smell of burnt plastic and metal and could see that there had been a small fire in oven. There were obvious burn marks on the perimeter of the door and the top of the oven and smokiness inside of the oven. The oven had not been on that day or for two days prior to that. I do not know what prompted the unit to catch on fire, but am obviously concerned that it may happen again, especially because there are small children in the home. I contacted Sears for help, but they were not at all helpful.

    Model
    790.47912600
    Serial number
    NF64517409
    Bought from
    Sears, California
    Bought
    Jul 4, 2007
    Where
    Los Angeles, California: Home/Apartment/Condominium
    Who was involved
    Age 0, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  29. No one hurt

    Made May 30, 2017, sent to the company Jun 7, 2017, published by CPSC Jun 21, 2017

    The product, in the report: Electric, Free Standing Range w/Self-Clean, Stainless Steel

    I have a Kenmore Oven, Model # 790.94173310 that came with a vacation house that we built in Nov 2014.

    The oven is rarely used as this is a vacation home for my family. While baking cookies on May 29, 2017 at 350 degrees, the inside oven door glass shattered. Thankfully, no children were in the kitchen to open the door when this occurred.

    I have contacted Sears and have had no luck on any type of resolution. An extended warranty would be 49.99 per months for a minimum of 12-months. A service call to look at the oven without a warranty is 90.00. The glass repair and parts would be additional charges upon that.

    The oven has terrible reviews and complaints of glass breakage on this model’s oven door.

    THIS OVEN IS SAFETY HAZARD AND SEARS, KENMORE, ETC, REFUSE TO DO ANYTHING ABOUT IT. THEY CONTINUE TO LET IT GO AND NOT TAKE ONE BIT OF RESPONSIBILITY FOR AN ISSUE THAT COULD CAUSE BODILY HARM IF THE SITUATION IS WORSE.

    A RECALL NEEDS TO BE ISSUED ON THIS PRODUCT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Model
    Kenmore
    Serial number
    VF44388359
    Bought from
    Sears, South Carolina
    Bought
    Nov 1, 2014, about then
    Where
    Murrells Inlet, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 45, Female
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  30. Hurt, no treatment

    Made May 29, 2017, sent to the company Jun 6, 2017, published by CPSC Jun 20, 2017

    The product, in the report: Kenmore electric wall oven, with black glass on front

    Preheated wall oven to 350 degrees. When ready. opened door and put food in. Carefully closed door - did not slam it or otherwise. Started to walk away. About 15 seconds later, glass oven door exploded scattering small sharp pieces of glass over kitchen and 2 other nearby rooms. Luckily my back was towards the oven. Probably would haven gotten these in my eyes. Also, My 2 grandchildren had just left the kitchen.

    Oven is a Kenmore 790.47789406, purchased from Sears about 6 years ago.

    Model
    790.477.89406
    Serial number
    NF90619571
    Bought from
    Sears
    Bought
    May 1, 2010, about then
    Where
    Freehold, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 71, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  31. No one hurt

    Made May 27, 2017, sent to the company Jun 6, 2017, published by CPSC Jun 20, 2017

    The product, in the report: Stainless steel glass top electric range

    Went to preheat oven and the moment we hit preheat sparks started flying out the back and flames ignited. Upon further inspection it was the circuit board in the back was on fire.

    Model
    790.99123404
    Serial number
    VF51338989
    Bought from
    North Conway
    Where
    North Chatham, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made May 25, 2017, sent to the company Jul 28, 2017, published by CPSC Aug 11, 2017

    The product, in the report: Kenmore Elite w/5 burners. 1 is a warmer burner. Single oven with warmer drawer under oven. Color is black with black glass cooktop.

    The tenant turned on a burner and the glass top cracked.

    Model
    79099013100
    Serial number
    VF21119479
    Bought from
    Sears
    Bought
    Jan 2, 2010, about then
    Where
    Fairfield, California: Home/Apartment/Condominium
    Who was involved
    Age 30, Female
    The reporter’s relation to them
    My Client, Patient, Student, Etc. (professional relationship)
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made May 25, 2017, sent to the company Jun 2, 2017, published by CPSC Jun 16, 2017

    The product, in the report: Kenmore Drop-In Range/Oven

    We purchased a new Kenmore drop-in range back on October 6, 2016 (Model # 790. 42509312 - Serial # AF 63301230). Yesterday my wife turned on the front right burner and instantly heard a loud pop and saw a flash at the same time coming from under the top burners. She noticed that the burner that she turn on was not getting warm. When she told me, I raised the top of the stove and saw where the wires that go from the top burners through the sheet metal had arced and burned up. There was no rubber grommet where the wires travel through the sheet metal. This is a serious shock hazzard.

    Model
    Kenmore 790. 42509313
    Serial number
    AF 63301230
    Bought from
    Sears
    Bought
    Oct 6, 2016
    Where
    Clearwater, Florida: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  34. Hurt, no treatment

    Made May 23, 2017, sent to the company Jun 1, 2017, published by CPSC Jun 15, 2017

    The product, in the report: Description Item # 02248459000P Model # 48459 The Kenmore Elite 30” Electric Double Wall Oven has a convenient self-cleaning feature. Its flush-to-cabinet design lends a stylish, built-in look to your kitchen. Enjoy the many features this oven boasts, such as the Warm & Hold feature that keeps foods warm until you’re ready to serve them, and the lockout feature that is activated by the simple push of a button. •Flush-to-cabinet design maintains a sleek and stylish built-in look •5.1 cu. ft. capacity (both ovens) ensures room for cooking multiple dishes •True Convection with third element (2,500W) and auto convection conversion make baking easier •Variable speed convection cooking ensures even results •True Hidden Bake element delivers ample heat while, out of the way, it increases oven capacity and eases clean-up •Flex Clean self-cleaning oven cleans in 2 to 4 hours...

    We purchased from Sears a new Kenmore Elite electric double-wall oven Model # 790.48459411 in December, 2016 for our remodeled kitchen. In all instances, when trying to broil chicken, beef, or fish in our top oven, the oven generated so much smoke and grease that our fire alarms (located about 20 feet away between two rooms) would go off. We contacted Sears, and their experienced technicians came to our home and essentially replaced all of the electrical components in our oven and the heating coil. After this was completed, we placed a 1 inch steak on a professional broiling pan in the top oven at 550 degrees, and lowered the rack position to 4 according to the Sears manual for this oven and in less than 4 minutes in the oven (without even opening the door of the oven) the smoke being blown out of the top of the oven was so dense that our fire alarms went off once again. The Sear’s technicians noted this on their report. The steak in less than 4 minutes had thrown grease all over the oven walls, had an excessive amount of smoke in the oven when we opened it, and was cooked well-done in less than 6 minutes without even turning the steak over. We asked Sears to replace the oven, telling them that the oven runs too hot for us to control it. They declined to do so, and told us we needed to reschedule another appointment with the technicians, and assured us in an email that the oven would be fixed. The same technician returned this month (May, 2017) to try to repair our oven. He told us there was nothing further he could do to correct the problem and told us to put foil over the meat when broiling to cut down on the amount of grease and smoke. Inside the oven it tells you not to use foil, which I reminded him of. Then he suggested that we lower the broiling temperature to 500 degrees and once again follow the directions in the Sear’s manual for broiling a 1 inch steak. Again, we placed the steak on the same broiling pan in the top oven (which my wife had already cleaned), but this time lowered the rack to the #2 position, which is a “baking “ position and after 6 minutes opened the oven to turn the steak over and grease was flying everywhere (even on me), The smoke generated once again caused our fire alarms to go off. But I continued the process, and after 4 minutes broiling on the second side of the steak, we removed the steak to see that the exterior of the steak is charred and the interior of the steak is completely rear (uncooked). We have broiled chicken at the lower temperature of 450 degrees and the same issues. The oven is so hot, that the amount of smoke generated is so severe that we can smell the odors in our second story bedrooms. The amount of grease thrown all over the oven worries us that the oven could potentially catch on fire. Again, we asked Sears to replace the oven, which they have declined to do. We have used the oven less than a dozen times in 5 months. Who would want to cook with this oven knowing that the fire alarms are going to go off each time, and that they will have to clean the excessive amount of grease all over the oven each time. The last encounter we had video of which I can supply in a separate cover. There is no doubt that this oven is too hot to handle. One of last solutions the technician gave us was to simply bake everything in our oven, rather than use the broiler. The technician has now told Sear’s management that the oven needs to be replaced and can not be repaired, and Sear’s has still declined to remove the oven. It’s interesting, that when we purchased the oven in Dec., 2016 that the rating given by Sear’s on the oven was a 5 star. If you check it today, they do not rate it on their web-site. I wonder why?

    Model
    Model # 48459
    Serial number
    AF64500556
    Bought from
    Sears, California
    Bought
    Nov 28, 2016
    Where
    San Clemente, California: Home/Apartment/Condominium
    Who was involved
    Age 68, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  35. No one hurt

    Made May 19, 2017, sent to the company Jul 19, 2017, published by CPSC Aug 2, 2017

    The product, in the report: 30” Kenmore Electric Range, Model 790.92809012 Cost $899 plus $239 (3-year maint. agreement) Delivered brand new - June 2011

    Kenmore Electric Range Model #790.92809012 encountered F10 error code (run-away thermostat) Cost = $899 plus $239 (3-year warranty), purchased 5 years ago.

    On Mother’s Day morning, I set temperature to 170 degrees, after placing, chicken, kielbasa and pork loin in the oven. We left the house, however, our Son and 2 grandsons stayed home. We returned home with a lot of smoke everywhere, burnt food beyond recognition, charred oven, ruined chrome racks, ruined insulation, a sick cockatiel (pray she survives), and we made our grandsons stay outside until the smoke cleared. The only way we could turn off the range was to flip the breaker switch (located in basement). It would require a sand blaster to repair the range - the chrome racks are ruined, the insulation is ruined. How do I go about getting a new range w/o having to spend $1,000+ for it?

    Model
    Kenmore Model 790.92809012
    Serial number
    VF12444235
    Bought from
    Sear
    Bought
    Apr 1, 2011
    Where
    Orange, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 8, Male
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made May 18, 2017, sent to the company Jul 21, 2017, published by CPSC Aug 4, 2017

    The product, in the report: Kenmore Electric Range Model number 790.9419 white convection oven glass stove top

    Pie shells cooking in oven. At same time, stove top being used to cook potatoes on turbo boil burner, while peas and carrots cooking on back burner and chicken and gravy cooking on big burner. Everything on stove top is turned off to combine all ingredients into one pot located on turbo burner (off position).All pots removed except big one with pie filling (on turbo burner that is off).

    Pie shells removed from oven and large pot removed from stove. I turned my back on the stove to start filling pie shells and heard a loud “crack”; turned to investigate and the glass stove top had cracked on top left side next to turbo boil burner.

    Nothing was dropped on the stove top.

    Model
    790.9419
    Serial number
    UF53845344
    Bought from
    Sears, Arizona
    Bought
    Oct 31, 2015
    Where
    Glendale, Arizona: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  37. No one hurt

    Made May 15, 2017, sent to the company Nov 6, 2017, published by CPSC Nov 21, 2017

    The product, in the report: Electric range with oven

    The consumer turned on the front right burner, so that she could boil some water. The burner had been on for 1 to 2 minutes, when the consumer heard a cracking sound. She walked back into the kitchen and found that the range was on fire. The flames were approximately 12” high. The breaker tripped for the range. The consumer also threw salt on the flames to extinguish the fire. A pan was on the burner at the time of the incident, but it was not damaged. No injuries. She discontinued use of the range.

    The range is used approximately once every 2 days.

    The consumer called the mfr. and reported the problem to them and a service appointment was schedule (9:00am – 12:000pm) on 5/15/2017. However, no one showed up. The consumer called the firm and was told that she was not on their scheduled list.

    The consumer said that she spoke with 4 different people about this matter and each time she called, she had to start from the beginning. None of the reps. were able to locate information from the previous calls.

    5/15/2017: CPSC Hotline Rep. ([REDACTED]) called the firm’s Recall #800-449-9810, while the consumer was on the phone. The rep. said that they did not have the consumer scheduled and she check the list against the consumer’s phone number and address. When [REDACTED] provided the model and serial number, the rep. said since they were not included in the recall, they did not schedule the consumer for an appointment.

    However, the consumer took time off of work to be home for an appointment between 9:00am - 12:00pm. The rep. did not have any other information for the consumer.

    The consumer believe that her range/oven presented a problem similar to the one in CAP# 09-333.

    Model
    790-92203011
    Serial number
    VF-04549989
    Bought from
    Sears, Missouri
    Bought
    Jun 15, 2011, about then
    Where
    Florissant, Missouri: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    Reports CPSC links to it
    20170516-41DEC-1663934
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made May 10, 2017, sent to the company Jun 8, 2017, published by CPSC Jun 22, 2017

    The product, in the report: Range Oven

    05/08/2017 - The consumer states that the oven was not on when its exterior glass door shattered; nobody was touching the unit either.

    05/09/2017 - The consumer contacted the Manufacturer and explained the situation. The representative she spoke to informed her that they have no repair technicians around her area so they would not be able to assist her.

    05/10/2017 - The consumer contacted a third-party Service Technician to repair her unit and he will be in later in the day. The consumer states that the cooktop is used daily once or twice, while the oven is used three to four times weekly. The consumer plans on keeping her unit for at least the next thirty days.

    Model
    790.92603010
    Serial number
    VF04575658
    Bought from
    Sears, Colorado
    Bought
    Nov 26, 2010
    Where
    Frisco, Colorado: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    Reports CPSC links to it
    20170510-C31C1-2147402597
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made May 10, 2017, sent to the company May 24, 2017, published by CPSC Jun 8, 2017

    The product, in the report: electric range

    The submitter said the oven racks are defective and they are collapsing when there is a heavy dish on it. The submitter said the first incident occurred on Christmas last year. She put some roast to cook and a few minutes later she heard a loud noise. The submitter noticed that the rack and the dish had fell to the bottom of the oven. The submitter thought it was because the roast was too heavy, however, she had another incident when she cooked scallop potatoes in the oven.

    In April the submitter said she searched online and found other complaints for the same issue. She called the retailer, Sears to inform them of the issue and to order new racks. The submitter was told that the problem could be the racks or the inside of the oven and she may need to buy another oven. The submitter said she believes the firm is aware of the defect and not issuing a recall but instead advising consumers to purchase new units. The submitter said she visited a Sears store and noticed that the newer Kenmore Elite ranges have a different oven interior design to prevent the racks from falling.

    The submitter received the racks last week and noticed that they do not fit safely inside the oven. She said they also do not sustain a dish. The submitter said she plans to return the new racks. The submitter called the retailer, Sears today and expressed her safety concerns. The submitter said she was transferred to the recall department and she was told that her range was not recalled. She was then given the # to CPSC for assistance. The submitter indicated that she does not use the oven often.

    Model
    790.41073100
    UPC
    Unknown
    Serial number
    NF20417977
    Bought from
    Sears, Oregon
    Bought
    Feb 13, 2013
    Where
    Oregon City, Oregon: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  40. First aid

    Made May 10, 2017, sent to the company May 18, 2017, published by CPSC Jun 2, 2017

    The product, in the report: Kenmore Electric built in wall oven, Model 790.48789901

    On multiple occasions, while cooking food in my Kenmore (mode 790.48789901) electric built in oven, the oven racks (and hot food!) will fall from their slots and hit the Oven bottom spewing hot food all over the oven, and me. This usually happens, upon moving or touching the pan inside. On one occasion, the racks and food fell while the door was closed, shattering the glass pan inside, and contents all over the hot oven. What a mess!, and dangerous mess to clean up. This seems to happen when the oven is used for an extended period of time, or at higher temperatures, 400* or higher. On more than one occasion, I have been splashed with hot food when this happens, causing minor to slightly moderate burns on my arms, and/or hands, and even my chest.

    This has happened for many months now and I have been researching the issue, and trying to determine the cause of this issue. We even had a repairman out for another issue, he felt the Oven walls were likely warped.

    Upon calling the company, I learned that no recalls were issued on the appliance. When I asked if there were other complaints about this Oven and this issue I was told yes. Many. I asked how many were needed before the company issued a recall, the person did not know. I also searched the product online and found many other consumers had the same complaint. Someone is going to get seriously injured.

    Model
    Kenmore electric built in oven 790.48789901
    Serial number
    NF14020913
    Bought from
    Sears, New Mexico
    Where
    Portales, New Mexico: Home/Apartment/Condominium
    Who was involved
    Age 49, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  41. No one hurt

    Made May 8, 2017, sent to the company Jul 14, 2017, published by CPSC Jul 28, 2017

    The product, in the report: Sears Kenmore Electric Smoothtop Convection Range

    My Kenmore Smoothtop Electric Stove caught fire over the weekend on May 6, 2017. I was never advised of any potential recall or fire concern regarding this model. And reviewing online forums, I see that there’s a particular concern plaguing this model. My issue began with popping and crackling noises coming from the stove which immediately resulted in smoke and fire engulfed the back of the range and wall. Fortunately my husband was here and ran downstairs and shut off the power breaker circuit. I contacted Sears and my call was routed to the Philippines. The third-party company indicated that they will notify the manufacturer direct. I should have access to the manufacture myself, as I purchased it direct from the manufacturer. This fire could have burnt down my whole house and potentially cause loss of life. The houses Now has a horrible odor of fire/ smoke. The appliace with sat outside. I was never notified of this concern that has traumatize my grandson after witnessing this incident. The model number is 790. 99113301. I am aghast in never being informed of this important action. Consumers need to know!

    Model
    790.99113301
    Serial number
    VF41827719
    Bought from
    Sears
    Bought
    Jan 1, 2007
    Where
    Southfield, United States: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore 790.99113301, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  42. First aid

    Made May 2, 2017, sent to the company May 10, 2017, published by CPSC May 24, 2017

    The product, in the report: KENMORE white smooth top electric range - Model number 790.96002601; Serial number VF73148328

    Kenmore range serial number VF73148328 model number 790.96002601

    Front right burner turns on spontaneously, heats above the degree set (turns to high despite being set to low), and refuses to turn off - have to unplug the stove to turn it off. This issue has caused a small kitchen fire (damaging the linoleum which I will have to replace) when the burner was set on low to caramelize onions and spontaneously went to high heat causing the onions to burn and catch fire. This burner will not turn off when used, causing us to have to unplug the stove for several minutes in order to “reset” it. As a result we do not use the burner. The issue has also caused minor burns when this burner has spontaneously turned on while the stove top was being cleaned. This issue has also caused a situation where the stove must be unplugged between uses in order to reduce the risk of house fire. This has been an ongoing issue for the last year (First incident was in March 2016)

    Model
    790.96002601
    Serial number
    VF73148328
    Bought from
    A-Best Appliances, Oregon
    Bought
    Sep 1, 2014, about then
    Where
    Hillsboro, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 38, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KENMORE, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  43. No one hurt

    Made Apr 30, 2017, sent to the company Jun 21, 2017, published by CPSC Jul 6, 2017

    The product, in the report: Kenmore electric smooth top range model 790

    Kenmore electric range model 790 caught fire in the vicinity of the top control panel. No surface burners on, had been preheating oven to 325 degrees for approximately 20 minutes when top of panel began arcing and a fire started, coming from behind panel and scorching wall. Fire stopped when electric breaker was manually turned off. Stove was purchased new from Sears October 2011. No previous problems/indications of a fault with stove. Online search reveals that there have been numerous such fires related to panel controls--extremely hazardous! Sears has not responded to my email re the fire. These units definitely need to be recalled.

    Model
    model 790.92202014
    UPC
    unknown
    Serial number
    vfi4040248
    Bought from
    Sears
    Bought
    Oct 18, 2011
    Where
    Sedro Woolley, Washington: Mobile/Manufactured Home
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Apr 27, 2017, sent to the company Jun 19, 2017, published by CPSC Jul 3, 2017

    The product, in the report: Model number 790.9417 I was unable to upload a photo but I have photos of the oven from both incidents of exploding glass (Nov 2016 and April 27 2017)

    I have a Kenmore electric range, made by Frigidaire, that came with my new construction home. The oven was registered in March of 2016. In November of 2016 the glass on the inside of my oven exploded. It was fixed at that time. Today April 27 2017 the same thing happened again. The glass inside my oven shattered everywhere.

    Model
    790.94173310
    Serial number
    VF60309228
    Bought from
    Sears
    Where
    Caddo Mills, Texas: Home/Apartment/Condominium
    Who was involved
    Age 32, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made Apr 26, 2017, sent to the company May 30, 2017, published by CPSC Jun 13, 2017

    The product, in the report: electric range

    The submitter set the oven to the convection setting with the temperature at 350 degrees. She said she preheated the oven and then placed the French fries in the oven. Approximately, 5-10 minutes later the submitter returned from the bathroom and smelled a strong burn odor. She noticed the French fries were black and flames were coming from the back of the range. She said she used her oven mitt to put out the fire and after the few seconds the fire stopped. The submitter said she was not using the burners. The submitter has unplugged the range and does not feel safe using it. She said she has not pulled out the range to check for damages.

    No prior incident.

    The submitter called the firm and informed them of the incident. The submitter was provided the # to the CPSC Hotline.

    The submitter said she uses the oven 6 days a week.

    The submitter would like to request a replacement.

    Model
    79094192310
    UPC
    Unknown
    Serial number
    VF34820993
    Bought from
    Sears, Pennsylvania
    Bought
    Jan 25, 2014
    Where
    Columbia, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made Apr 18, 2017, sent to the company Aug 14, 2017, published by CPSC Aug 28, 2017

    The product, in the report: electric range

    The consumer indicated that this is a replacement range because the range they purchased in 2012 had the same safety defect and after it was repaired twice they requested a refund. She said the replacement is a similar model but it is not the same model.

    The consumer’s husband used the control knob to set the right rear burner to a 3-4 heat level and he began to cook bacon. The consumer’s husband walked away for 3 minutes and when he returned the rear burner was extremely red and hot. The bacon was burned and close to catching on fire. The consumer believes the rear burner heated to a higher temperature on its own because the burner should not be that hot when it’s on a 3-4 heat level.

    The consumer said the burners heat to different temperatures unexpectedly and it has been intermittently for the past 3 years but today was the most severe incident. She indicated that the left rear burner is the only burner that does not display this issue. The consumer said she began calling Sears to report this issue approximately 6 months after she purchased the range and she has complained multiple times over the past 3 years.

    The consumer contacted Sears today and informed them of the incident. The consumer asked for them to investigate the issue since this is the second range that has this safety defect and she said they seemed unwilling and they advised her unless the range was unusable they wouldn’t go out to repair it.

    Model
    Unknown
    UPC
    Unknown
    Serial number
    VF30121558
    Bought from
    Sears, Oregon
    Bought
    Jul 1, 2013, about then
    Where
    Bandon, Oregon: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Apr 15, 2017, sent to the company Apr 24, 2017, published by CPSC May 8, 2017

    The product, in the report: Kenmore oven 790 from Sears

    We have a Kenmore 790 oven in the kitchen. On April 11, 2017, I went to remove a pizza from the oven. When I pulled on the handle, it fell off one side and the glass oven door shattered. Parts of glass shot so far as to get on our dining table and under the couch in the living room. I called Sears the next day to see about replacing the door and someone is coming Monday, but when I just looked to see if this has happened to others, I found it seems to be quite common and thought I should report it.

    Model
    790.46599502
    Serial number
    NF71219334
    Bought from
    Sears
    Where
    Grand Junction, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 35, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Apr 10, 2017, sent to the company May 23, 2017, published by CPSC Jun 7, 2017

    The product, in the report: double wall oven

    Oven turns on randomly and starts cleaning cycle. turns off when baking. gets too hot

    Model
    911.49059202
    Serial number
    4r612618q
    Where
    Orlando, Florida: Home/Apartment/Condominium
    Who was involved
    Age 36, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmorre Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made Apr 7, 2017, sent to the company Apr 17, 2017, published by CPSC May 1, 2017

    The product, in the report: Electric Double Oven Range

    When we use the main oven of our Kenmore Elite Double Oven Range Model 790.9750 to cook anything heavy (dutch oven, roast, turkey) the rack collapses on one side and the food drops precipitously. Initially I thought this was due to the rack being installed incorrectly but finally realized that the wall of the oven are bowed out so that the rack does not engage securely. When the oven is cold you can shift the rack to one side so that it disengages on the other side.

    Model
    790-9750
    Serial number
    NF12518562
    Bought from
    Sears, Connecticut
    Bought
    Jan 1, 2011, about then
    Where
    Shelton, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Apr 5, 2017, sent to the company Apr 25, 2017, published by CPSC May 9, 2017

    The product, in the report: Kenmore 790 Oven/Range

    Outer glass of Kenmore 790 stove EXPLODED! Inner glass is intact. Oven had been on for 2 hours at 350, then broiler for less than 2 minutes when exploded.

    Model
    790.92803010
    Serial number
    VF02223898
    Bought from
    Sears
    Bought
    Jun 23, 2012, about then
    Where
    Homer, Louisiana: Mobile/Manufactured Home
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Apr 3, 2017, sent to the company Apr 11, 2017, published by CPSC Apr 25, 2017

    The product, in the report: Kenmore electric stove range/oven. It is black and stainless steel and model group #790 on the owner’s manual.

    The outer glass of the oven door randomly exploded while not being used. Nobody was in the room at the time. This is a safety concern if someone would’ve been in the kitchen at the time as well as attempting to clean it up. The store where purchased as well as company of appliance were called and were not helpful in resolving the problem. Also, this seems to be a known problem already and there is not a recall on this exact model. Even if I fix the stove, I don’t feel it would be safe to have in my home. I also don’t see how this is safe in other people’s homes.

    Model
    79095393902
    Serial number
    VF95066997
    Bought from
    Sears, Wisconsin
    Bought
    Mar 1, 2010, about then
    Where
    Green Bay, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made Mar 25, 2017, sent to the company May 5, 2017, published by CPSC May 19, 2017

    The product, in the report: Kenmore Electric Range Model # 790.9661 4408 Serial # VF 61933151

    Fire in the back of the stove, which burned insulation off most of the wiring. Started with a loud sound like an explosion, the stove literally moved. Fire burned itself out before the fire company arrived. Fire originally shot out of vents on the rear of the appliance. We pulled the stove out from the wall and cabinets or they would have caught fire as well.

    Model
    # 790.9661 4408
    UPC
    Don’t Know
    Serial number
    # VF 61933151
    Bought from
    Sears Roebuck
    Bought
    Jun 5, 2006
    Where
    Camden, Delaware: Home/Apartment/Condominium
    Who was involved
    Age 77, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made Mar 21, 2017, sent to the company May 5, 2017, published by CPSC May 19, 2017

    The product, in the report: Kenmore Electric Range

    This caller is reporting his electric range which came with his manufactured home November 2006. This caller is reporting that on Friday, March 10, 2017 his electric range after the baking/bottom element caught fire while oven was preheating. Flames were as high as three inches high and burned the element in half. He uses the oven very rarely but wanted to heat precooked meatballs The caller states that he thought she saw a light and then thought maybe he had left the oven light on but then saw that there were flames so he turned the oven off then threw a wet towel he had been wiping the counter off with which extinguished the fire. He ordered a new element Monday, March 13, 2017 but then thought that he should contact the manufacturer which prompted him to contact the manufacturer Friday, March 17, 2017 after reading that the part was manufactured in Mexico. The manufacturer informed him that it was not a knockoff part and that it was their product. There are no injuries being reported Bottom Element is Part# 316075104

    Model
    790.96002600
    Serial number
    VF63121980
    Bought from
    In his modular home when purchased, Oklahoma
    Bought
    Nov 15, 2006, about then
    Where
    Ada, Oklahoma: Mobile/Manufactured Home
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Mar 20, 2017, sent to the company Apr 10, 2017, published by CPSC Apr 24, 2017

    The product, in the report: Kenmore 27” Self-Clean Double Electric Wall Oven (Model #790.48763.900) UPC: 057112103747

    I own a Kenmore 27” Self-Clean Double Electric Wall Oven (Model #790.48673.900), purchased Apr-2014. Yesterday, while heating up the oven, the glass in the upper oven door shattered. Fortunately, the glass layer was a middle layer, so I did not have glass all over the oven or the kitchen. As this was a middle glass layer, there was no wear and tear, no scratches, no damage of any kind to the glass layer. It was tempered glass, it did shatter into small pieces.

    Calls to Sears customer service were unsuccessful; they refused to come do an inspection to confirm a manufacturing defect.

    Model
    790.48763.900
    UPC
    057112103747
    Bought from
    Sears
    Bought
    Apr 5, 2014
    Where
    Rancho Santa Margarita, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Mar 16, 2017, sent to the company Apr 28, 2017, published by CPSC May 12, 2017

    The product, in the report: Electric induction range

    Kenmore electric range 790.92183011

    Had used the oven to bake a dish to 400 degrees. The oven was off and not being used. Approximately 20 minutes after use, the front glass exploded all over the floor with nothing touching it. We have pictures if you need to verify.

    Model
    790.92183011
    Serial number
    VF03874428
    Bought from
    Sears, Indiana
    Where
    Evansville, Indiana: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made Mar 14, 2017, sent to the company Apr 20, 2017, published by CPSC May 4, 2017

    The product, in the report: Kenmore Elite Smoothtop Oven/Range Model 790.46713603

    This is a Kenmore Elite electric smooth top range model 790.46713603 manufactured in 2006. One of the burners will not turn off unless the circuit breaker for the power supply is turned off. With only the breaker turned on, the burner goes to full power without the control being turned on thus creating a burn/fire hazard.

    Model
    Kenmore Elite 790.46713603
    Serial number
    NF64529552
    Bought from
    Sears
    Bought
    Mar 14, 2007, about then
    Where
    Davie, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made Mar 13, 2017, sent to the company Apr 18, 2017, published by CPSC May 2, 2017

    The product, in the report: Electric range with oven

    The oven was on the bake setting, at 350 degrees, for approximately 1 hour, when the consumer noticed a hot odor. The consumer was cooking a roast and had aluminum foil on top of the pan. He checked the oven and found that the broiler had turned on by itself and the aluminum foil and the top of the glass baking dish had begun to emit smoke.

    The consumer turned the oven off by using the control and removed the dish. He left the door open for approximately 15 seconds. The consumer then turned the oven back to the bake setting (350 degrees) and the broiler came back on immediately. The consumer turned the oven off for approximately 60 seconds or more. He then turned the oven back on to the bake setting (temperature down to 260 degrees) and the broil feature immediately came on. The consumer turned the oven off.

    He then turned the oven to broil (the high setting) and the oven came on. He then turned the oven off completely and allowed it to stay off for 5 - 7 minutes. He turned it back on to the bake setting (350 degrees). None of the oven lights came on, but the consumer said that the heat in and from the oven was extensive, so, he believes that the temperature was higher than 350 degrees. He continued to increase the oven’s temperature and when he go to 475 degrees, the oven lights came on to indicate that the oven was on. He then turned the oven down to 350 degrees and finished cooking his roast. When his roast was finished, he turned the oven off. During the final cooking time, he heard a constant clicking sound from the oven, but was not sure exactly what caused it. There were no injuries.

    The consumer and his wife checked the Internet and saw numerous complaints online referencing the exact same problem, with this manufacturer’s range. The consumer saw that some owners replaced the control panel to address the problem, but others had replaced the control panel 2 or 3 times and the problem continued. He saw incidents for fires and property damage, which claimed to be related to this issue.

    3/13/2017: The consumer called his local retailer and their rep. apologized. The rep. said that he could order a replacement control panel for the consumer, but the consumer is concerned that there may still be a safety issue with the unit. He is not sure how he will proceed at this point.

    3/13/2017: The consumer called the firm’s Customer Service Dept. and shared his concerns. He asked if the oven was under recall. The rep. checked, came back and told him no. The rep. gave the consumer the number to the CPSC Hotline so that he could report this issue.

    The consumer had never experienced any problems with this oven before.

    The problem is similar to the ones described in CPSC Recall# 09-333, but his unit does not have a smoothtop surface.

    Model
    7909421340A
    Serial number
    VF54624107
    Bought from
    Sears, North Carolina
    Bought
    Jan 12, 2006, about then
    Where
    Carthage, North Carolina: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Mar 10, 2017, sent to the company Apr 12, 2017, published by CPSC Apr 26, 2017

    The product, in the report: Sear 790 electric range

    After eating dinner I was wiping the top of my electric range when the front oven glass door shattered on my feet. I never used the oven it was not even on. This scared me and never experienced anything like this before in my life. We remodeled our kitchen 4 yrs ago and installed sears 790 convection electric glass top range. This was an expensive range and can’t believe this happened.

    Model
    79092803011
    Serial number
    VR04692070
    Bought from
    Sears
    Where
    caswell, Maine: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kennmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Mar 9, 2017, sent to the company Mar 22, 2017, published by CPSC Apr 5, 2017

    The product, in the report: Kenmore Model: 790.46709603 electric range

    On my Kenmore model 790.46709603 Electric Range, the oven outer door glass shattered on its own. The oven was not turned on and was cool at the time. I was standing about 15 ft from the oven when it shattered sending thousands of broken glass pieces through the kitchen.

    Model
    790.46709603
    Bought from
    Sears, California
    Bought
    Feb 9, 2008
    Where
    Campbell, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Mar 4, 2017, sent to the company Mar 21, 2017, published by CPSC Apr 4, 2017

    The product, in the report: Kenmore Electric Range 2022 97471 30” series 622 color is white with black back panel where the instruments are located

    I was cooking dinner and set the preheat button to 425. The buzzer went off but it didn’t turn off. I pushed the clear button and a code of F 1 appeared. I pushed clear again and F 3 appeared. The buzzer kept going off and the clear button would not shut it off. I opened the oven door and it was way too hot to be the temp I had set it for and the heat was coming from a red hot broiler element but I had not set the oven to broil. I reached to try the clear button again and noticed the surface element I was reaching across was hot. I had not been using that element. I looked and the knob was in the off position. I set the element I was using to off but the light showing if there was an element on did not turn off. I immediately turned the breaker off for the range. My husband checked to see if the manual would tell us what the codes represented and determined the computer/wiring had malfunctioned. Because the range was purchased in January of 1998 we decided that we would purchase a new range instead of having it repaired.

    Earlier in the day I had mentioned to my husband that we needed to replace the light indicator for the oven temp because it was so light I couldn’t read it anymore. It had progressively become dimmer. When I mentioned this to the salesperson at Sears he said that was most likely an indication that the range was beginning to malfunction. We did purchase a new range.

    After we got home we wondered if there was a recall on the old one. I didn’t locate one. I did feel very lucky that I was in the kitchen and had the sense of mind to turn the breaker off. This could have been a real fire hazard. What if I had left the room. Our house could have caught on fire.

    Model
    2022 97471
    Bought from
    Sears
    Bought
    Jan 22, 1998
    Where
    Granite Falls, North Carolina: Mobile/Manufactured Home
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Feb 27, 2017, sent to the company Apr 11, 2017, published by CPSC Apr 25, 2017

    The product, in the report: Kenmore electric stove product #790

    I was baking potatoes. There was a loud and bang! When I looked the window glass had completely shattered

    Bought from
    Sears, Michigan
    Where
    Saint Clair Shores, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Feb 23, 2017, sent to the company Mar 6, 2017, published by CPSC Mar 20, 2017

    The product, in the report: Kenmore electric built in black double oven.

    My wife was baking a pie in our Kenmore double oven. The ovens have double pane glass and the outer glass of the upper oven exploded. Luckily she was not injured as she had her back to the oven. First she heard cracking then it threw the safety glass onto the floor, and surprisingly, ejecting some glass into the sink and across the counter. It literally exploded.

    Model
    790.48879901
    Serial number
    NF23519831
    Bought from
    Sears
    Bought
    Oct 27, 2012
    Where
    Yreka, California: Home/Apartment/Condominium
    Who was involved
    Age 56, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore - Sears Roebuck and Co., made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Feb 22, 2017, sent to the company Mar 6, 2017, published by CPSC Mar 20, 2017

    The product, in the report: The product is a Kenmore Stainless Steel Glasstop Electric Oven with Storage Drawer model number 92303010

    While preheating the oven to 350 degrees F the oven door was opened in a regular fashion. Upon opening the door, the front door glass burst outward and shattered toward the person opening the glass and onto the floor. We keep a hand towel on the front handle of the oven semi covering the glass. This towel as well as wearing long pants and socks prevented any injury from occurring to the person opening the oven door.

    Model
    92303010
    Serial number
    VR4660023
    Bought from
    Sears
    Where
    White Hall, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 39, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  64. No one hurt

    Made Feb 22, 2017, sent to the company Apr 13, 2017, published by CPSC Apr 27, 2017

    The product, in the report: Oven Range

    The consumer indicates that he turned his oven on for about an hour at 350F. Approximately fifteen minutes after the oven was turned off, its outer glass exploded.

    The consumer indicates that the cooktop is used approximately once or twice daily, whereas the oven is used two to three times weekly.

    The consumer plans on keeping his oven range for at least the next thirty days in case an investigation ensues.

    Model
    790.92803010
    UPC
    Unknown
    Serial number
    VF02328146
    Bought from
    Sears, Florida
    Bought
    Dec 15, 2010, about then
    Where
    Titusville, Florida: Unspecified
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  65. No one hurt

    Made Feb 21, 2017, sent to the company Apr 13, 2017, published by CPSC Apr 27, 2017

    The product, in the report: electric range

    The consumer used the front left burner for a few minutes and when she turned the control knob to the “Off” position the element failed to shut off. She tried turning it on and off multiple times but the element remained red and very hot. The consumer’s husband arrived 10 minutes later and he pulled out the range and unplugged it.

    (02/15/2017) The consumer contacted the firm to advise them of the incident and they informed her the range is not recalled. She said they were unwillingly to provide repairs or assistance free of charge.

    The consumer believes the range should be recalled for a fire hazard.

    Model
    790.96122409
    UPC
    Unknown
    Serial number
    VF73556969
    Bought from
    Sears, California
    Bought
    May 1, 2007, about then
    Where
    Camarillo, California: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Feb 19, 2017, sent to the company Mar 23, 2017, published by CPSC Apr 6, 2017

    The product, in the report: Kenmore freestanding smooth top electric range.

    Outer door glass shattered on Kenmore freestanding range.

    Model
    79095268990
    Serial number
    vf01515681
    Bought from
    Sears, Maryland
    Where
    Salisbury, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Feb 15, 2017, sent to the company Mar 9, 2017, published by CPSC Mar 23, 2017

    The product, in the report: Kenmore elite electric range

    Second time. Kenmore range, model 790.97473805.

    Was cooking French fries in oven - 375 degrees F for about 20 minutes when the glass door of the oven exploded, sending shards of hot glass flying as far as 20 feet from the oven. Took about 3 hours to clean up all the glass and it still rains glass from the door every time I touch the oven.

    The first time my oven door exploded was November 2015. In that instance I found glass 37 feet from my oven. The exploded glass hit my kitchen island so hard that the glass damaged the wood finish.

    The oven is subject to normal use and care. We bought expensive appliances and take exceptionally good care of them. There was absolutely no abuse of this oven.

    Model
    Kenmore Elite 790.97473805
    UPC
    Don’t know
    Serial number
    VF02463594
    Bought from
    Sears, Minnesota
    Bought
    Jul 10, 2010, about then
    Where
    Lino lakes, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Feb 14, 2017, sent to the company Jul 25, 2017, published by CPSC Aug 8, 2017

    The product, in the report: Electric Range

    The consumer indicates that her range displayed an F10 error code when her oven was in use. The consumer looked up what this code meant and followed the instructions given: turn oven off, unplug range from wall for five minutes, plug range back in, reset clock. The consumer used the oven again, preheated to 350 F, and it worked fine. The consumer turned the oven back on, preheated to 350 F, and approximately five minutes later received the same F10 error code. The consumer opened the oven door and the cookies she was baking were completely burned black, the pan she used warped as well. The consumer turned the oven off.

    The consumer contacted the retailer, the brand, and the Manufacturer and explained the situations; all representatives informed her that they could not assist her free of charge since her unit was not included in a recall.

    The consumer states that prior to the incident, she used her cooktop approximately once a day daily, whereas the oven was used on average once weekly.

    The consumer does not plan on having her range for the next thirty days.

    Model
    79092204014
    UPC
    Unknown
    Serial number
    Unknown
    Bought from
    Sears, Illinois
    Bought
    Feb 26, 2011
    Where
    Elmhurst, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made Feb 14, 2017, sent to the company May 18, 2017, published by CPSC Jun 2, 2017

    The product, in the report: electric built in double oven

    (01/30/2017) The consumer stated that he had put a roast in the oven. All of a sudden the coil inside of the unit started to arc and burn. The consumer tried to shut the unit off. The lights on the pad went off, but the coils kept burning.

    The consumer had to shut the unit off at the breaker.

    The consumer went online and saw on YouTube that the same thing had happened to others.

    The consumer called Sears Recall hotline and was advised that his unit was not listed.

    Model
    911.49032100
    Serial number
    1T6 75667Q
    Bought from
    Sears, New Jersey
    Bought
    Nov 20, 2001
    Where
    Oradell, New Jersey: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made Feb 14, 2017, sent to the company Mar 10, 2017, published by CPSC Mar 24, 2017

    The product, in the report: Consumer 24” wide electric range w/solid cooktop & glass oven door.

    After preheating our electric oven (Kenmore Model 790.42531311 / Serial AF42602363) my wife - 1) opened the door; 2) the handle came off (on the left side); & 3) the outer glass fascia SHATTERED, scattering glass bits throughout the kitchen.

    The above happened Friday 2/10/2017. The unit was delivered new 7/1/2015.

    Model
    790.42531311
    Serial number
    AF42602363
    Bought from
    Sears
    Bought
    Jul 1, 2014
    Where
    Madison, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Feb 13, 2017, sent to the company Feb 27, 2017, published by CPSC Mar 13, 2017

    The product, in the report: Kenmore electric range model # 790.9641340A

    I turned my oven on to 350 degrees. It was empty. About 10 minutes into the warming cycle I started hearing a pop pop pop crackle sound and heavy black smoke started spewing from behind the range. The smell of an electrical fire and black smoke was thick throughout the house. After evacuating and After turning the electricity off . My husband pulled the range away from the wall. The wiring of the range was toasted and had melted. The range is a complete loss.

    Model
    model # 790.9641340A
    Serial number
    VF63038883
    Bought from
    Sears hometown store
    Bought
    Oct 5, 2006, about then
    Where
    Steamboat Springs, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Feb 3, 2017, sent to the company Feb 17, 2017, published by CPSC Mar 6, 2017

    The product, in the report: Kenmore Electric Range 790-9418*

    I was baking frozen fries in the oven. When it was done, I took them out and turned off the oven. I was outside in my patio grilling steaks. As I was walking in, I heard a loud “pop”. I thought something had fell from a cabinet. It turned out to be the glass inside the oven had shattered. I checked online and this has happened to hundreds of other people.

    Model
    790-34183310
    Serial number
    VF45189210
    Where
    Mesa, Arizona: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Feb 2, 2017, sent to the company Apr 25, 2017, published by CPSC May 9, 2017

    The product, in the report: electric range

    (01/2017) the consumer stated that her husband was taking a casserole out of the oven. The casserole was on the middle rack which slanted and fell to the bottom of the oven.

    The consumer stated that this happen one other time.

    No injuries.

    (01/15/2017) The consumer contacted the firm, She was advised that some models were on recall but her unit was not.

    (01/24/2017) A technician came out and measured the inside of the range. The consumer was advised that when the oven is heated, the oven liner expands.

    (01/31/2017) Someone from Sears called the consumer to advised her that the range would be replaced.

    (02/01/2017) The consumer was advised that she would only receive $500 toward a replacement because the range is non-repairable.

    The consumer stated that she is legally blind and is leery of using the product.

    Model
    790.410148000
    Serial number
    NF84818327
    Bought from
    Sears, Kansas
    Bought
    Jan 5, 2008
    Where
    Topeka, Kansas: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made Feb 1, 2017, sent to the company Feb 27, 2017, published by CPSC Mar 13, 2017

    The product, in the report: Kenmore Electric Range 30” Standard Counter depth White Ceramic Glass Top 4 Burner

    Kenmore Electric Range Model #: 79092202017 Purchased: 02/25/2013

    While using the broiler to toast English muffins, a very loud buzzing sound occurred (which was heard throughout the house) and flames shot out of the oven. Oven door was immediately shut and broiler turned off. Smoke filled the kitchen and smoke alarms went off. Inspecting the oven for the cause, the range broiler element was melted and broken apart approximately three inches from where it connects at the back of the oven. The inside of oven was covered in a burnt film. - A replacement range broiler element (Part #: 316203301) was installed. - Upon plugging the range back into electrical outlet, a fire immediately occurred in the top/back portion of the range in the oven control panel area. - The range was immediately unplugged and the fire continued to burn for another minute and then went out. - Disassembly of the top/back panel was done to view damage and the control panel was blackened and burnt where the flames were. -- No further attempts to repair this range were attempted as it no longer seemed to be a safe appliance.-- Reviewing recalls for Kenmore Electric Ranges showed similar incidents with other models, just not the model we have ... which is why I am reporting this now.

    Model
    79092202017
    Serial number
    VF30475940
    Bought from
    Sears, Oregon
    Bought
    Feb 25, 2013
    Where
    Washington: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made Feb 1, 2017, sent to the company Feb 14, 2017, published by CPSC Mar 1, 2017

    The product, in the report: Kenmore oven 790.9747

    The glass on my over door shattered as I started to open it. It was cooking at 425 for 12 minutes.

    Model
    790.9747
    Bought from
    Sears
    Bought
    Jan 1, 2009, about then
    Where
    rexford, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Jan 31, 2017, sent to the company Feb 8, 2017, published by CPSC Feb 23, 2017

    The product, in the report: KENMORE ELECTRIC RANGE - MODEL 790.97423901 BLACK SERIAL VF02052158

    KENMORE ELECTRIC RANGE MODEL 790.9742

    THE FRONT OVEN DOOR GLASS SPONTANEOUSLY EXPLODED. THE RANGE WAS NOT IN USE AT THE TIME.

    I NEED TO REPLACE THIS RANGE, BUT SEE NO INFORMATION ON A RECALL. I DO HOWEVER SEE MANY COMPLAINTS REGARDING THE SAME ISSUE.

    Model
    790.97423901
    Serial number
    VF02052158
    Bought from
    SEARS, Florida
    Where
    Pembroke Pines, Florida: Home/Apartment/Condominium
    Who was involved
    Age 48, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand KENMORE, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made Jan 30, 2017, sent to the company May 23, 2017, published by CPSC Jun 7, 2017

    The product, in the report: electric range

    The consumer stated that he purchased the product in 2010. About two years later in 2012 the control panel burned up and had to be replaced.

    (01/27/2017) The technician came out to check the product because it had not been in use for about two years. The consumer was advised not to use the self-cleaning feature because it affects the electronics in the control panels. The consumer is concerned about this issue because he does not want the product to catch on fire.

    It shows on the Internet that the 790 series Kenmore Range has problems with the control panel catching fire. There is action under way for a recall.

    Model
    790.97454802
    Serial number
    VF94873735
    Bought from
    Sears, Illinois
    Where
    Yorkville, Illinois: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made Jan 26, 2017, sent to the company Feb 27, 2017, published by CPSC Mar 13, 2017

    The product, in the report: Electric range with glass cook top.

    This electric range has large knobs on the front, right about waist height. It is installed near a corner of the counter tops in our kitchen in an area where the coffee maker, food processor and toaster are located. In other words. an active area where a lot of moving back and forth takes place during meal preparation. It is very easy to brush the knobs with a turn of the hip and turn burners on. The knob is silent in its operation so there is no warning that a burner is about to glow red hot. The possibilities of catching something on fire or being burned are real. This is our second stove of this same model. The first was returned under the lemon law rules due to a problem with the clock not keeping time. The first stove also would turn on unexpectedly by brushing past the knobs. We installed that stove in the fall of 2015. The second one was delivered summer of 2016. We told our Sear’s salesman who was able to replicate the problem on the show room floor by brushing past the knobs. It happened several times on the first stove until we removed the knobs when not in use. The second one has had the same problem and it has happened several times since it was installed, Including today.

    Model
    790.41313412
    Serial number
    AF61802591
    Bought from
    Sears, Virginia
    Where
    Maidens, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 65, Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  79. Hurt, no treatment

    Made Jan 24, 2017, sent to the company Feb 1, 2017, published by CPSC Feb 15, 2017

    The product, in the report: Kenmore electric range model 79092203012 serial number UF10463427

    My stove caught on fire as I was preparing dinner on Sunday 1/22/17.

    Model
    79092203012
    Serial number
    UF10463427
    Bought from
    SEARS, North Carolina
    Bought
    Nov 1, 2010, about then
    Where
    Fayetteville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 49, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  80. No one hurt

    Made Jan 22, 2017, sent to the company Feb 3, 2017, published by CPSC Feb 17, 2017

    The product, in the report: smooth top cook stove/oven, white

    Performing self cleaning function on our Kenmore Model #790.46702603 oven and had the glass door explode, sending hot glass flying all over our kitchen.

    Model
    790.46702603
    Serial number
    NF73608555
    Bought from
    Sears
    Bought
    Dec 5, 2012
    Where
    Lebanon, Oregon: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  81. No one hurt

    Made Jan 16, 2017, sent to the company Feb 3, 2017, published by CPSC Feb 17, 2017

    The product, in the report: Kenmore electric glass top range is black stainless front.

    I am writing to advise that I can turn on oven but I can’t turn it off or reduce temperature. I have to unplug oven to turn it off. I feel that this is unsafe being that I am a retired fire fighter. I unplug it before we go to bed at night. This is model 79094353700. Kenmore. I was baking chicken at the time.

    Model
    79094353700
    Serial number
    VF8130641
    Bought from
    Sears
    Bought
    Jan 1, 2008
    Where
    Pfafftown, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  82. No one hurt

    Made Jan 13, 2017, sent to the company Jan 25, 2017, published by CPSC Feb 8, 2017

    The product, in the report: Kenmore 30 inch slide in oven range combination, ceramic top.

    Kenmore oven Model 790 41022802. The 24 inch rack does not fit securely and falls to the floor of the oven when baking or roasting. This has happened several times, nearly burning me.

    Model
    Kenmore 790-41022802
    Serial number
    NF 02334680
    Bought from
    SEARS
    Bought
    Jul 1, 2010, about then
    Where
    Arvada, Colorado: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore range and oven, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  83. No one hurt

    Made Jan 11, 2017, sent to the company Feb 6, 2017, published by CPSC Feb 28, 2017

    The product, in the report: Stand alone range, white, glass top, electric

    Kenmore electric range. Baking in oven at 350 degrees f. Checked product and going to leave in another 5 min. Within that 5 min. smoke started coming out of door. Opened to find cookies and pan black and smoldering. Over extremely hot. Turned oven off. Element would not turn off even though registering as being off. Finally had to pull breaker.

    Temp of over 600 degrees 15 min after breaker pulled, so don’t know how hot it was originally but way over 600 degrees.

    Model
    Ultra Bake
    Bought from
    sears, Virginia
    Bought
    Jan 10, 2008
    Where
    Alexandria, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 57, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  84. No one hurt

    Made Jan 10, 2017, sent to the company Jan 19, 2017, published by CPSC Feb 3, 2017

    The product, in the report: This is a Kenmore Elite, built-in electric double oven. At the time of the incident, neither the upper or lower oven had been used in 48 hours. It was purchased in Jan. 2006; installed in May 2006.

    I have an electric built-in double oven. The exterior glass door of the lower oven burst and shattered into hundreds of little pieces. (The interior glass of the oven door remains intact.) The oven was off and had not been used in 48 hours. No one was home at the time of the incident although I believe I came home shortly after it happened. The glass on my kitchen floor made a sizzling sound for 30 minutes.

    The force must have been strong given the distances the glass flew. I had a dish towel and dish mat hanging on the oven door which directed the majority of glass directly below the oven on the floor.

    There were no apparent reasons for the glass to burst. Had a child, adult or pet been standing in front of the oven at the time of the incident, they would have been pelted with flying glass.

    Model
    79049069401
    Serial number
    NF54411061
    Bought from
    Sears Roebuck & Co.
    Bought
    Jan 15, 2006, about then
    Where
    Beverly Hills, Michigan: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  85. First aid

    Made Jan 9, 2017, sent to the company Jan 18, 2017, published by CPSC Feb 2, 2017

    The product, in the report: Kenmore smooth top oven range, black

    We purchased a Kenmore smooth top oven range several years ago. Within two years, the left front burner started acting up. Since it was outside of the warranty time, and we didn’t have money to repair it, we just stopped using it. The trouble began when I turned it on, and it didn’t turn on. I tried turning it on and off a couple of times and it finally came on. The next issue was that it would not go below high heat. I would turn the dial down but the intensity of the heat stayed high. I turned it off, but it did not turn off. I tried several times to turn the knob different ways to turn it off, but to no avail. I finally was able to turn it off after several tries and the heat was so intense it melted the side of my refrigerator that is next to the oven, and burned my arm. Because the burner is in the front, I had a hard time reaching over the intense heat to turn the knob. I had to wrap my arm in a towel to keep trying to turn it off. I almost called the fire department for fear that it would never shut off. I have avoided using it ever since unless we desperately need to use it. The couple of times I have had to use it, we encountered the same exact issues. I recently found out that there have been recalls on this issue and these ovens. My serial number matches, but my model number does not. The serial number is VF75051333 and the model number is 790.94349700 so sears will not cover it. I strongly believe this model number should be added to the recall list as this is a dangerous and serious issue.

    Model
    790.94349700
    Serial number
    VF75051333
    Bought from
    Sears, Minnesota
    Where
    Brainerd, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 28, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  86. No one hurt

    Made Jan 9, 2017, sent to the company Feb 2, 2017, published by CPSC Feb 16, 2017

    The product, in the report: Stainless steel. 30” free standing range with convection oven.

    My Kenmore Elite 30” free standing electric range caught fire at the back of the electronics panel where the selections are made and the time is displayed.

    Model
    790.99123400
    Serial number
    VF43116615
    Where
    St. Louis, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 49, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  87. No one hurt

    Made Jan 5, 2017, sent to the company Jan 13, 2017, published by CPSC Jan 31, 2017

    The product, in the report: Kenmore Electric Range, Oven door

    The glass door to the oven of my Kenmore Electric Range, Model number 79095773804 shattered in the middle of the night when the oven was not in use. It was purchased in 2010. I have seen many reports on the internet of the same thing happening to similar models. If this happened while in use it may have been very dangerous.

    Model
    79095773804
    Serial number
    VF00752836
    Bought from
    Sears
    Bought
    Mar 15, 2010
    Where
    Creswell, Oregon: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  88. No one hurt

    Made Jan 2, 2017, sent to the company Jan 18, 2017, published by CPSC Feb 2, 2017

    The product, in the report: Kenmore Elite Ceramic top Range/ double oven 790.98022800 NF 84618958 color white

    Our Sears Kenmore Elite model 790.98022800 front right burner did not turn off even though the display said it was off. I just happened to notice well after we finished using that burner and turned it off that it was getting hotter instead of cooling down. It was then bright red and burning at the highest level. We could not shut it off. I had to shut off the circuit breaker. I am thankful that I noticed it! I have been researching the issue for the repair options when I saw the recall on the other models. This is serious. They need to expand this recall before someone is seriously injured or killed.

    Model
    790.98022800
    Serial number
    NF 84618958
    Bought from
    Sears, Virginia
    Where
    Fredericksburg, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made Jan 2, 2017, sent to the company Jan 10, 2017, published by CPSC Jan 26, 2017

    The product, in the report: Electric Range, Kenmore, Stainless steel.

    The outer tempered glass on my range shattered, about 30 minutes after I took something out of the oven. I baked some mac and cheese for 35 minutes, at 350 degrees. I was standing by the oven, when the glass just shattered. The oven was still warm. I own a kenmore electric range. Model 790.95393902

    Model
    790.95393902
    Serial number
    Vf93448754
    Bought from
    Sears, Washington
    Where
    Olympia, Washington: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Dec 30, 2016, sent to the company Mar 30, 2017, published by CPSC Apr 13, 2017

    The product, in the report: Kenmore Elite electric range Model #: 79096643700

    12/17/16

    To Whom It May Concern,

    Defective electric range complaint by:

    [REDACTED]

    On December of 2008 I purchased a Kenmore Elite electric range. Model # 79096643700 from the Sears store in Prescott. Approximately 2 years ago the fire alarms in my house went off as I was baking. Flames and smoke were coming from the back of the top part of the range. An F10 error appeared on the screen. The stove was beeping. The oven temperature rose to a very high level. Luckily someone was around to help me. I called the Sears customer support line and was told to disconnect the stove and arranged to have it fixed. The technician who fixed it showed me the melted plastic circuits and wires. The control panel circuitry had to be replaced. He also told me not to use the self clean oven as the high temperature would effect the wires. So I didn’t ever use this again. how scared I was when the stove caught on fire. On December 14th of this year the exact something happened again. I again called the Sears customer support line. I was home alone and had to contact neighbors to help me shut off my fire alarms, disconnect, and move the stove away from my kitchen wall. I was hysterical. This time when the technician came out he said Sears knows this model has a problem because of its 7 circuits. I was lucky because I had help with these fires. Someone else may not be so lucky, they may be burnt or their house may catch on fire.

    I contacted Sears customer service to register a complaint and asked them to get back to me. I haven’t heard a word from them. I certainly hope for the sake of others that you look into this matter. I am not risking the chance of this happening to me again. I am not repairing this stove again.

    Sincerely, [REDACTED]

    P.S: I tried to use the form on your website but it would not go through.

    Model
    79096643700
    Bought from
    Sears
    Bought
    Dec 1, 2008, about then
    Where
    Prescott, Arizona: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made Dec 26, 2016, sent to the company Jan 4, 2017, published by CPSC Jan 19, 2017

    The product, in the report: Electric Stove

    The oven has begun to bow in the middle so that the racks aren’t held up. As a result, while I was cooking dinner, the rack fell, spilled oil and started a fire in my oven. I was able to put it out, but in the end I had to let it burn its way through the oil.

    Model
    790.46593504
    Serial number
    nf84323270
    Bought from
    Sears
    Bought
    Jan 1, 2009, about then
    Where
    Columbus, United States: Home/Apartment/Condominium
    Who was involved
    Age 46, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  92. No one hurt

    Made Dec 19, 2016, sent to the company Dec 28, 2016, published by CPSC Jan 12, 2017

    The product, in the report: Kenmore Elite 790 electric range

    This report regards a Kenmore Elite model 790.9912,serial # VF53157197. I was heating up oil in a fry pan on the large element. I started on high but soon after moved to 3.5 heat setting. What i did not know was that the very inner element stayed on high. I was wondering why the last batch of egg rolls I was cooking was coming out burnt when cooked in the middle of the pan. I tried to turn off the the element and it would not turn off. I repeatedly tried to turn it off to no avail. I had to throw the breaker to eventually to get it to go off. I did some research and found your website with a recall of the Kenmore Elite 790 back in August of 2009.One of the model #’s for the recall was 790.99012 not the 790.9912 that I have, which I find weird since I bought it in 2005 during the time these recalled ranges were made. How does the paint color designation code change the recall or is it just a time frame tool? I believe that the recall should be expanded to all Kenmore Elite 790’s that experience the same problem. How many service calls has Sears taken for this problem in the last 7 years and because there is not a specific recall on a specific model they have no obligation to report the problem to you. I am taking the time to report this to you and also did the research to find the exact problem I was experiencing.How many other people would do this, probably a small percentage. Most people would just call Sears and say “Oh well, it is ten years old”. Of course I also called Sears to have them come out as we all need a range or oven at some point that will not burn your house down. I called the Sears recall resource center and they said my range is not covered but that the service man would double check, but I am not holding out much hope. Sears will be out tommorrow

    Model
    790.9912
    Serial number
    vf53157197
    Bought from
    sears, California
    Bought
    Jun 6, 2005, about then
    Where
    sacramento, California: Home/Apartment/Condominium
    Who was involved
    Age 63, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  93. No one hurt

    Made Dec 16, 2016, sent to the company Dec 27, 2016, published by CPSC Jan 11, 2017

    The product, in the report: Kenmore electric glass top range. white Model# 790.9661.2407

    I was using the back right burner on my Electric Kenmore glass stove top(Model#790.9661.2407) I used it for about 1/2 hour. All other burners were turned off. I had a plate on the front right burner. I picked up the plate and it was burning hot. I dropped the plate because it was so hot. The hot light was not on for the front right burner. The back center burner was also hot. Hot light was not on either. So 2 burners turned on by themselves and both hot lights were not on even though the burners were hot.

    Model
    790.9661.2407
    Serial number
    VF54550232
    Where
    Baltimore, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 46, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  94. Hurt, no treatment

    Made Dec 14, 2016, sent to the company Dec 22, 2016, published by CPSC Jan 9, 2017

    The product, in the report: Kenmore Black Electric Range/Oven (Model # 790.46589503) (August 2009) (Serial # NF93430619)

    (Kenmore electric range model # 790.46589503 August2009) On 9/24/16, I went to open my oven door (it was room temperature) to stick a pan in there. When I grabbed the handle to open it, the glass door shattered. This glass broke into thousands of tiny pieces. Some went in my feet, hands, arms causing slight bleeding and marks. The rest went all over the kitchen. 3 months later I am still finding shards of glass. This oven was not on, it was not hot, I’ve had no previous problems with it. When I called Sears to file a complaint and see if it was still under warranty, the customer service woman did not believe me that it had happened. She said she has had her position for several years and has never heard of a door exploding. I told her it did and offered to send pictures. Either way, she said if it was during the first year it would fall under manufacturer defect, but after that first year it is a “user error.” I did not pic shards of glass off my body for a “user error.” I was extremely unhappy with how it was handled. When I said I was going to file with the BBB or wherever you file safety complaints she got frustrated even more with me. This is not how you do business, Sears/Kenmore! VERY UNHAPPY!

    Model
    790.46589503
    Serial number
    NF93430619
    Where
    Killen, Alabama: Home/Apartment/Condominium
    Who was involved
    Age 35, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore (Sears), made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  95. No one hurt

    Made Dec 5, 2016, sent to the company Dec 13, 2016, published by CPSC Dec 28, 2016

    The product, in the report: Kenmore Elite Double Wall Oven Model#790-4819300, Serial#NF10923882

    On Thanksgiving, November 24,2016, while cooking a 20lb turkey in my Kenmore Elite Double Wall Oven the lower rack unexpectedly fell resulting in the turkey and liquid falling/splattering all over the open door and interior walls. After two more attempts with different racks and locations the rack continued to fall. We finally were able to get it to stay in place but we could not move the rack or even put any pressure on it as it would fall again. I contacted Sears to report this serious incident and an appointment was made for November 30, 2016, to have it inspected/repaired. During the course of my conversation with the customer service representative she informed me that there is a problem with my oven model with the interior wall warping causing the racks to fall. On November 30th the service technician inspected the oven and did inform me the walls were warped and was common with this model that he informed me Frigidaire actually made for Kenmore. He ordered two “modification brackets”, which I am to install on the racks to resolve the problem. I feel that this is not the correct course of action for such a serious safety issue with this unit. A more permanent corrective action plan should be put in action to resolve this safety concern.

    Model
    Kenmore Elite Double Wall Oven
    Serial number
    NF10923882
    Bought from
    Sears
    Bought
    Oct 9, 2012
    Where
    LANOKA HARBOR, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 65, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  96. Not said

    Made Dec 5, 2016, sent to the company Dec 13, 2016, published by CPSC Dec 28, 2016

    The product, in the report: freestanding electric range

    exterior glass on Kenmore range violently shattered.

    Model
    790.92403010
    Serial number
    VF03080433
    Bought from
    Sears, Tennessee
    Bought
    Nov 11, 2010, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  97. No one hurt

    Made Dec 2, 2016, sent to the company Feb 16, 2017, published by CPSC Mar 3, 2017

    The product, in the report: electric range

    The consumer was in the kitchen with her family getting utensils when the oven door’s outer glass shattered unexpectedly. The consumer states that the range was not being used. The consumer noticed that the inner glass is still intact. The consumer indicated that the oven was last used on November 27 and the stove top was last used on November 28.

    The consumer states that a similar incident happened approximately five years ago. The consumer was cleaning the oven and seconds after she walked away from the oven the outer glass shattered. The inner glass was still intact. The consumer states that the range was under warranty and the glass was replaced free of charge.

    The consumer has contacted Sears and Kenmore to inform them of the incident. The consumer was advised that the range is out of warranty and she would have to pay for the repairs. The consumer is very concerned with the safety of her family because this is the second time the glass shatters. The consumer would like the safety of the glass to be investigated.

    Model
    790.97423901
    UPC
    Unknown
    Serial number
    VF01754296
    Bought from
    Sears, New York
    Bought
    Jun 1, 2010, about then
    Where
    Elmira, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  98. No one hurt

    Made Nov 30, 2016, sent to the company Dec 8, 2016, published by CPSC Dec 22, 2016

    The product, in the report: Kenmore Electric Range Model 790 white

    I was removing an item from a cabinet next to my electric range when the glass on the oven door shattered completely. I don’t remember even touching it but I must have because the next thing in knew, I was surrounded by glass pieces and there was nothing left to my oven door.

    Model
    790
    Bought from
    Sears
    Where
    Stephentown, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  99. No one hurt

    Made Nov 28, 2016, sent to the company Dec 6, 2016, published by CPSC Dec 20, 2016

    The product, in the report: Kenmore Electric Range

    My Kenmore Electric Range glass oven door exploded when it was just over a year old. I was making pizza at 400 degrees. There was a loud explosion and the shards of glass flew everywhere. Sears was not going to replace the glass, but eventually did even though it was no longer under warranty. The technician confirmed it was the brackets holding the glass in the door that had failed. I was told not to use the self-cleaning feature since the high temperatures cause damage to the stove.

    Now 3 years later, the glass on the oven door exploded again. We were making pizza again. I am terrified that it might happen again. I have seven kids. If one of them had been peeking in to see what was baking, they could have been seriously injured, if not blinded. My husband called Sears and was transferred around and told it was no longer under warranty. I spent over an hour being sent back and forth between departments. Sears would not discuss repairs or a credit for a new range. I am not willing to risk a third explosion. It is a miracle no one was hurt the first two times. The range cost about $900, since I had wanted a self-cleaning oven.

    Model
    790.92903010
    Serial number
    VF03337629
    Bought from
    Sears, Michigan
    Bought
    Sep 29, 2011
    Where
    Houghton, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  100. No one hurt

    Made Nov 25, 2016, sent to the company Feb 10, 2017, published by CPSC Feb 27, 2017

    The product, in the report: electric range

    The consumer was using the oven, on a bake setting with the temperature set at 350 degrees. Approximately 2 hours later, the consumer noticed sparks and then flames coming from the back of the range, near the control panel. The consumer indicated that she used baking soda to put out the fire and her husband used the fire extinguisher. The consumer states that the fire lasted approximately 5-10 minutes. Once the fire stopped the consumer’s husband unplugged the range and moved it to their backyard.

    The consumer’s son was searching online and came across recall # 09-333. The consumer contacted the firm’s recall hotline (800-449-9810) and informed them of the incident. The consumer was advised that her range was not recalled and they could not assist her.

    No property damage reported.

    The consumer indicated that there are burn damages near the control panel and burned wires.

    The consumer indicated that the range is used daily. There are no prior incidents.

    Model
    790.92604014
    UPC
    Unknown
    Serial number
    VF14285894
    Bought from
    www.sears.com
    Bought
    Oct 1, 2011, about then
    Where
    Morningside, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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Source:

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