Kenmore electric stoves and ovens

1,611 reports to CPSC, the latest made Oct 13, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

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At a glance

From SaferProducts.gov, released Nov 5, 2026.

1,611reports to CPSC
Oct 13, 2026the latest report was made
Apr 12, 2011the earliest
1,482with the company’s comments

Brand: Kenmore
Makers: Sears Holdings Management Corporation, ELECTROLUX/WHITE CONSOLIDATED and WHIRLPOOL CORPORATION, and 1 otherMakers, importers or sellers, as the reports name them
Product: Electric stoves and ovensNot countertop ovensCPSC’s product type: Electric Ranges or Ovens (Excl Counter-top Ovens) (code 278), in Kitchen: Appliances

Other ways the reports write the brand (67)

“Kenmore Elite”, “Kenmore Electric Range”, “Kenmore elite”, “Kenmore Elite Electric Range”, “Kenmore electric range”, “Kenmore Smoothtop”, “Kenmore (Sears)”, “Kennmore”, “kenmore elite”, “KENMORE ELITE”, “Kenmmore”, “Kenmore/Frigidaire”, “Kenmore/Sears”, “Kennore”, “GE Kenmore Electric Range”, “KENMORE ELECTRIC RANGE”, “Kemore”, “Kemore Elite”, “Ken more”, “Kenmore (Fridgidare?)”, “Kenmore - Professional Cooktop”, “Kenmore - Sears Roebuck and Co.”, “Kenmore / Sears”, “Kenmore 30” Self Clean Slide-In Electric Range w/Deluxe Coil”, “Kenmore 790.92903010”, “Kenmore 790.9601”, “Kenmore 790.96614401”, “Kenmore 790.99113301”, “Kenmore Black 30 in Freestanding Electric Range”, “Kenmore Electric Range 790.97423901”, “Kenmore Electric Range Drop-In model”, “Kenmore Electric Range Model 790”, “Kenmore Electric range”, “Kenmore Electric smoothtop range”, “Kenmore Elite (Sears)”, “Kenmore Elite 30 inch glass top electric range”, “Kenmore Elite 48353 Electric Wall Oven—More Room to Bake”, “Kenmore Elite Range”, “Kenmore Elite Range/oven”, “Kenmore Elite Slide-in Range”, “Kenmore Elite Smoothtop Range”, “Kenmore Elite Stove”, “Kenmore Elite slide-in range, electric”, “Kenmore Frigidaire”, “Kenmore Profile”, “Kenmore Range”, “Kenmore Sears”, “Kenmore Self-Cleaning Electric Range”, “Kenmore Smooth Top Electric Range.”, “Kenmore Super Capacity Ultra Bake Electric over”, “Kenmore Ultra Bake Self Cleaning Super Capacity Electric Ran”, “Kenmore Wall Oven Combination”, “Kenmore electric range model 790.9021”, “Kenmore electric smooth top range”, “Kenmore from Sears”, “Kenmore model #665.95012102”, “Kenmore model 790 95884301”, “Kenmore self cleaning range”, “Kenmore ultra bake, self cleaning, super capacity”, “Kenmorre Elite”, “Kenomore”, “kenmore (frigidaire) elite oven”, “kenmore 79094102702”, “kenmore Elite”, “kenmore range”, “kenmore range and oven” and “kenmore stove”

By month

11 reports from November 2025 to October 2026; the most in July 2026, 2. 1,600 earlier reports, since April 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
October 2026	1
July 2026	2
June 2026	1
April 2026	1
March 2026	1
February 2026	2
December 2025	2
November 2025	1
October 2025	2
September 2025	1
August 2025	2
July 2025	1
May 2025	2
March 2025	1
February 2025	1
January 2025	1
December 2024	1
November 2024	1
October 2024	1
September 2024	2
August 2024	5
July 2024	3
June 2024	6
May 2024	4
April 2024	1
February 2024	2
January 2024	1
December 2023	2
October 2023	1
September 2023	2
May 2023	1
April 2023	1
March 2023	1
December 2022	1
November 2022	4
October 2022	2
May 2022	1
March 2022	1
February 2022	1
January 2022	1
November 2021	3
October 2021	1
September 2021	2
June 2021	1
May 2021	2
April 2021	1
February 2021	3
January 2021	2
December 2020	2
November 2020	5
October 2020	2
September 2020	3
August 2020	1
July 2020	1
May 2020	3
April 2020	1
March 2020	3
February 2020	5
December 2019	2
November 2019	2
October 2019	4
September 2019	1
August 2019	4
June 2019	3
April 2019	2
March 2019	1
February 2019	1
January 2019	2
December 2018	3
November 2018	3
October 2018	6
September 2018	3
August 2018	1
July 2018	9
June 2018	4
May 2018	6
April 2018	4
March 2018	2
February 2018	4
January 2018	9
December 2017	6
November 2017	11
October 2017	7
September 2017	2
August 2017	5
July 2017	7
June 2017	5
May 2017	14
April 2017	9
March 2017	9
February 2017	15
January 2017	14
December 2016	8
November 2016	12
October 2016	8
September 2016	6
August 2016	11
July 2016	9
June 2016	9
May 2016	12
April 2016	10
March 2016	11
February 2016	13
January 2016	16
December 2015	18
November 2015	15
October 2015	16
September 2015	12
August 2015	12
July 2015	11
June 2015	14
May 2015	7
April 2015	7
March 2015	11
February 2015	6
January 2015	18
December 2014	20
November 2014	14
October 2014	15
September 2014	7
August 2014	16
July 2014	23
June 2014	15
May 2014	20
April 2014	18
March 2014	20
February 2014	20
January 2014	18
December 2013	18
November 2013	29
October 2013	24
September 2013	19
August 2013	19
July 2013	31
June 2013	18
May 2013	23
April 2013	23
March 2013	19
February 2013	31
January 2013	39
December 2012	28
November 2012	25
October 2012	29
September 2012	31
August 2012	17
July 2012	30
June 2012	18
May 2012	16
April 2012	22
March 2012	30
February 2012	36
January 2012	38
December 2011	33
November 2011	24
October 2011	28
September 2011	34
August 2011	23
July 2011	34
June 2011	29
May 2011	23
April 2011	3

How badly anyone was hurt

Hospital admission 3 CPSC: Injury, Hospital Admission
Emergency room 5 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 3 CPSC: Injury, Seen by Medical Professional
First aid 59 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 75 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 16 CPSC: Injury, Level of care not known
No one hurt 1,360 CPSC: Incident, No Injury
No incident, no one hurt 11 CPSC: No Incident, No Injury
Not said 79 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.

No one hurt
Made Apr 18, 2020, sent to the company Apr 27, 2020, published by CPSC May 11, 2020

The product, in the report: Gas/electric stove. Kenmore Elite Dual Fuel Model 790.xxxx, where the last numbers denote the color. Ours is white

When we bought our house, it came with a Kenmore Elite Dual Fuel range, model 790.xxxx, where the last numbers denote the color. This uses gas for the cook top, and electricity for the oven and controls. On April 11, 2020, we tried to set the oven to pre-heat, and when we pressed the START button, the control panel exploded. There was a sound like a string of small firecrackers going off, and flames and black, oily smoke leaped up from behind the stove. While I had my fire extinguisher in my hand, and was a couple of seconds from 911, the flames quickly subsided. Happily, in this case, the front of the panel did not melt and burn, nor did the fir spread to the wall. The circuit breaker did not blow. I had to go turn that off manually, and we can still use the gas if we light it with a match, but the stove itself is destroyed.
This an old unit -- possibly as old as 13 years. If it had simply failed, I would not have been alarmed, but they should NEVER explode into flames!

Model
Kenmore Elite Dual Fuel Model 790.xxxx
Bought from
Sears
Bought
Apr 1, 2006, about then
Where
Brunswick, Maine: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200418-2F547-2147372842. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 30, 2020, sent to the company Apr 21, 2020, published by CPSC Jan 6, 2021

The product, in the report: SELF CLEAN OVEN

Kenmore Elite Oven over heated after about 15 minutes using the self clean Black Smoke billowing out I could not turn the oven off, I had to kill it at the breaker box Burned floor really bad and will need replacement

Where
Carrot Creek, Canada: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand KENMORE ELITE, made or sold by SEARS CANADA
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200330-BA7D6-2147373130. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 21, 2020, sent to the company Mar 30, 2020, published by CPSC Apr 13, 2020

The product, in the report: White smooth top electric range with double oven with electronic controls.

Kenmore Elite Smoothtop Range Double Oven Left front burner (turbo boil burner) was set to 2 (medium low temperature), but turned up to the highest temperature. I turned it off, but it stayed on. I had to turn off the circuit breaker. Now whenever I turn on the circuit breaker, that burner goes on at full heat. There is a recall for similar Kenmore smooth top ranges for the same problems, which should be expanded to include this model.

Model
790.98022800
Serial number
NF90216185
Bought from
Sears, Connecticut
Bought
Feb 1, 2009, about then
Where
Killingworth, Connecticut: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200321-32035-2147374268. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 7, 2020, sent to the company Apr 2, 2020, published by CPSC Apr 16, 2020

The product, in the report: Kenmore Stove top [Electric Range] Model No: 790.92303012 Serial No: VFI1234849

while Oven and stove were on, an electrical fire started in the Range Control panel.

Model
790.92303012
Serial number
VFI1234849
Where
Bethesda, Maryland: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200307-DA200-2147374473. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 24, 2020, sent to the company Mar 17, 2020, published by CPSC Mar 31, 2020

The product, in the report: glass top electric range

The consumer stated that about a year and half ago, the rear left burner started beeping after the one year warranty period ran out (October 2019). It got so bad that they would close their bedroom door at night. The Sears purchase will be under my husband’s name ([REDACTED])
On 2/14, the same burner came on by itself in the middle of the night. The next morning, the consumer discovered that a tea kettle that was on the burner had burned and the range’s glass top had cracked.
The consumer contacted Sears, who sent a technician out on 2/21. The technician quoted a price to repair the range.
The product is out of warranty.

Model
790.95073
Serial number
VF83225300
Bought from
Sears, Colorado
Bought
Aug 19, 2018
Where
Centennial, Colorado: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200224-C7A15-1957468. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 17, 2020, sent to the company Feb 25, 2020, published by CPSC Mar 10, 2020

The product, in the report: Kenmore Elite freestanding range smooth top double oven. Model # 790.98023801

Multiple burns and nearly severe incident avoided when oven racks falling during cooking and removing items from lower oven. Small oven above has warped bottom due to the lower oven overheating and passing through vents on stove top. Noises can be heard at times when lower oven is in use. Kenmore Elite Model # 790.98023801.

Model
790.98023801
Serial number
NF94735167
Bought from
SEARS, North Carolina
Bought
Jun 23, 2011, about then
Where
Lexington, North Carolina: Home/Apartment/Condominium
Who was involved
Age 57, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20200217-042EB-2147374794. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 14, 2020, sent to the company Feb 24, 2020, published by CPSC Mar 9, 2020

The product, in the report: Kenmore electric oven/microwave combination

The oven glass door shattered all over the kitchen floor. The oven was used @ 325 degrees. I turned the oven off and a few minutes later we went to add something to keep it warm. The right side of the over door handle fell off. When my husband went to fix it, the door shattered everywhere.

Model
790.47849408
Serial number
NF91732196
Bought from
Sears, Pennsylvania
Where
Canonsburg, Pennsylvania: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200214-A4407-2147374833. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 10, 2020, sent to the company Mar 12, 2020, published by CPSC Mar 26, 2020

The product, in the report: Electric oven

2/8/2020: The oven was set to 350 degree and turned to the on position for approximately 10 - 20 minutes. The consumer’s mother-in-law was in the kitchen and when she attempted to open the oven’s door, it make an unusual sound. The mother backed up a few steps, while the oven door was opened and the exterior glass that covered the entire outer door, shattered. Pieces of glass were still connected to the edges of the oven door. The inner glass remained intact. The mother did not sustain any injuries.
2/8/2020: The consumer called the manufacturer and reported the matter to them. Their rep. said that they could send out a technician at the consumer’s expense, for $120.00. The consumer did not accept that offer.
2/10/2020: The consumer called the manufacturer again and was transferred to 3 different departments. Their rep. reiterated that it would cost $120.00 for them to send out a technician. The consumer is not sure if her mother wants to keep the oven, in light of their safety concerns.
The oven was barely used, except to warm food. The glass was tempered and the pieces of glass were not jagged or sharp.
The consumer said that this could present several safety issues.

Model
79048353410
Serial number
AF72904783
Bought from
Sears, California
Bought
Jun 16, 2018, about then
Where
Eureka, California: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Parent
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20200210-86466-1953008. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 3, 2020, sent to the company Mar 4, 2020, published by CPSC Mar 18, 2020

The product, in the report: Electric convection oven

The oven was in the home when the consumer’s moved in. This is the very first time they experienced a problem with it.
2/1/2020: (8:30am) The oven was set to 350 degrees and used for 30 – 45 minutes; then it was turned off. The tray to cook bacon was removed from inside the oven. Approximately 25 minutes later, the consumer entered the kitchen and saw the oven door handle was loose and the screws to secure it, were pushed out. The consumer worked in the kitchen area for a few minutes, when the outer oven door blew apart. The oven had a dual glass pane and the clear inner pane, remained intact, but the outer pane shattered. The outer pane covered the entire door.
The glass spread out approximately 10 feet or more and some of the glass flew into the living room. Fragments of glass was found on counter tops, which were approximately 4’ high.
The glass continued to crackle for a few minutes after the incident and it was hot to the touch. The consumer touched a piece of glass and burned his right wrist. He ran cold water over his wrist for 5 minutes. The consumer was extremely concerned because they sometimes place their infant children in the kitchen while working and they could have been severely injured if they were in the kitchen at the time.

Model
790.47894600
Serial number
NF63522198
Where
Gainsville, Florida: Home/Apartment/Condominium
Who was involved
Age 38, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20200203-0CEE0-1950791. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 6, 2019, sent to the company Jan 9, 2020, published by CPSC Jan 24, 2020

The product, in the report: It is a Kenmore “Electric Range” that the former home owners left in the home.

I was using my oven as normally when i smelled the food burning. This was unexpected because it had not been in there long enough for that to happen. When i looked in the oven, the food was burnt around the edges indicating the temperature was too high. I took the food out and hit cancel to shut it off.
It did not shut off when I hit cancel and flashed an F1 on the small LCD screen. I hit cancel two more times and it kept beeping. The bottom element was bright red and the oven was starting to smell like it was on self clean.
With this very dangerous catastrophic failure of the safety features I went to the basement and cut the power.

Model
790.95664103
Serial number
VF24524039
Bought from
Sears, New York
Where
Rome, New York: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20191206-A3272-2147376169. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 3, 2019, sent to the company Dec 27, 2019, published by CPSC Jan 10, 2020

The product, in the report: Kenmore Elite smooth top electric stove model number 790 990 12100

Cooking dinner, the burner kept getting hotter when set on low. when trying to turn it off it wouldn’t turn off. had to turn main power off to get it to go off.

Model
790 990 12100
Serial number
VF23718078
Bought from
Sears
Bought
May 1, 2002, about then
Where
Jewett, Texas: Home/Apartment/Condominium
Who was involved
Age 53, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/2/2020) Sears Holdings Management Corporation: This product has been recalled. Please discontinue its use and refer to the recall notification for assistance. https://www.cpsc.gov/Recalls/2009/Frigidaire-and-Kenmore-Smoothtop-Electric-Ranges-Recalled-Due-to-Fire-Hazard

CPSC report 20191203-8FA88-2147376209. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 29, 2019, sent to the company Dec 27, 2019, published by CPSC Jan 10, 2020

The product, in the report: Kenmore Smooth top Free Standing Range Model 790-92403012

Electronic controls overheated, burned the wires, and left soot trails up the wall. Sparks were flying, and smoke was noxious. No injuries, could easily have turned into a house fire. We caught it in time.

Model
Kenmore Model 790-92403012
Serial number
VF12659176
Bought from
Sears
Bought
Feb 15, 2012, about then
Where
Colville, Washington: Home/Apartment/Condominium
Who was involved
Age 58, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20191129-13E51-2147376287. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 13, 2019, sent to the company Dec 13, 2019, published by CPSC Jan 7, 2020

The product, in the report: Kenmore Glass Top Electric range

I have a Kenmore Electric Gas Top Range. The back plug melted and required a fix under warranty. A repair man was sent out to replace that as well as a burner that wasn’t lit.
After he repaired the burner, the glass cook top mysteriously cracked. It was repaired once NOT under warranty and cracked again the exact same way. The crack is very large and small chips are coming out as well. This is not a result of any kind of physical contact - nothing is touching the cooktop when this is happening.
I called Kenmore and told them I suspected something is happening where the top frame portion is putting pressure on the glass causing it to crack. They said this cannot be the case and the damage is not fixable under warranty.
So their oven continuously cracks glass, which now have a high chance to shatter while cooking.

Bought from
Sears Online
Bought
Nov 22, 2018
Where
Chelsea, Massachusetts: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20191113-1144E-2147376588. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 31, 2019, sent to the company Nov 8, 2019, published by CPSC Nov 25, 2019

The product, in the report: Electric smooth top range oven with touch screen

We bought a house that had a Kenmore Elite electric range installed. The unit began beeping as it does when components are turned on. The oven then spontaneously started its cleaning mode. We turned it off and after an hour it began beeping again and the broiler function turned on. My husband recorded this incident on his cell phone.

Model
790.46703603
Serial number
NF 73729182
Where
Limestone, Tennessee: Home/Apartment/Condominium
Who was involved
Age 34, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20191031-7BD5E-2147376839. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 28, 2019, sent to the company Nov 21, 2019, published by CPSC Dec 6, 2019

The product, in the report: Kenmore [electric] oven and range

My Kenmore glass top oven started beeping and flashed F1 on the screen. I went to turn it off and it would not turn off. It continued to get extremely hot and the burners were bright red. I finally had to flip the breaker to turn it off. I thought it was in cleaning mode but as soon a flipped the breaker back on, it started heating again and would not turn off.
Model: 790.95669102 Serial: VF21823983

Model
Kenmore 790.95669102
Serial number
VF2182983
Where
Murfreesboro, Tennessee: Home/Apartment/Condominium
Who was involved
Age 27, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20191028-3CD04-2147376888. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 21, 2019, sent to the company Oct 28, 2019, published by CPSC Nov 12, 2019

The product, in the report: Standard size kitchen range/oven with flat top and four burners.

Left rear range burner was on a “low” setting when it spontaneously heated up to maximum. Fortunately I was home, and noticed a burning smell from what was cooking. I inspected the knob, and it was in the right position for “low” and not stripped out in any way. It had been idling on this setting untouched for hours before it spontaneously heated up to maximum. Had nobody been around nearby, it could have resulted in a fire.
I feel this is important to report because, if the knob components are failing in some way, it is not a safety minded, “fail safe” design, and others may not be as lucky to spot it in time.
Model number 790.95302104
Serial number: VF31530540

Model
790.95302104
Serial number
VF31530540
Bought from
Purchased with home
Bought
May 1, 2003, about then
Where
Bremerton, Washington: Home/Apartment/Condominium
Who was involved
Age 39, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20191021-76D78-2147377060. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 15, 2019, sent to the company Nov 13, 2019, published by CPSC Nov 27, 2019

The product, in the report: Electric Range/oven

Consumer is reporting that his oven turns off after a few mins of heating up no matter what mode it is placed on. He stated that the whole unit shuts down including the clock. The oven comes on by itself around 4am one morning on preheat, he stated that he was awakened by a beeping noise and he was able to turn it off. He stated that he is not able to use the oven because it is not working properly. He can still use the stovetop. Consumer feels that this oven is unsafe and should be reported.

Model
79094203310
Serial number
VF34566353
Bought from
Sears, New Hampshire
Bought
Aug 6, 2016, about then
Where
Jaffrey, New Hampshire: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20191015-E5C6E-1911884. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 18, 2019, sent to the company Oct 11, 2019, published by CPSC Oct 28, 2019

The product, in the report: Electric flat top range

Today (9/18/2019) we had started to preheat our Kenmore electric range (model 790.93010) and sparks and flames began to shoot from the control panel and also behind the upper portion of the range. I ran to our garage and cut the breaker for the range and the flames and sparks stopped. I am now left with a house that smells like burnt plastic, an unusable range, and a very traumatized wife.

Model
790.9230310
Serial number
VF04142455
Bought from
Sears
Bought
Sep 1, 2009, about then
Where
Cleveland, Tennessee: Home/Apartment/Condominium
Who was involved
Age 33, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20190918-0C497-2147377601. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 29, 2019, sent to the company Sep 9, 2019, published by CPSC Sep 23, 2019

The product, in the report: Kenmore Elite Electric Self-cleaning Stainless Steel Slide-in stove with glass top and electronic touch-pad glass control center.\ Model 790.42553316

The electronic touch-pad control board on the stove is so sensitive that if a paper towel or the edge of clothing brushes over it it will turn on the burners or oven. This happens even on the outside edges of the control board. It can happen with moisture as well. If a child runs a hand over the touch-pad it will randomly turn on burners, the oven, the timer, warming drawer, self-clean mode.
The only manufacturer option is to lock the entire keyboard every time it is not in use. However, that feature does not work either. Not only does the lock turn on bright blue notification lights that do not turn of, but even with the lock on, it can be turned off with a simple brush of a hand, cloth, paper towel, or drop of water. This stove’s control center is defective and the manufacturer knows about it but has not taken any steps to remedy it. Their answer is to lock the control panel.

Serial number
AF74202540
Bought from
Sears
Bought
Apr 20, 2018, about then
Where
Phoenix, Arizona: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190829-89671-2147377999. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 28, 2019, sent to the company Sep 6, 2019, published by CPSC Sep 20, 2019

The product, in the report: Kenmore Electric Smoothtop Kitchen Range/Oven.

Wife gently closed the oven door on our electric range. The outer glass of the oven door window (there is an inner and outer piece) completely shattered, scattering broken glass over the kitchen floor and into the adjoining dining room. No one was injured and the damage was confined to the outer glass window. The glass was cleaned up and I have ordered a replacement window that will be replaced as soon as it is received.
The oven was cold and had not been used in several days. Nothing bumped or banged into it that would have caused the incident. There were no scratches, chips, or other visible damage prior to the accident.

Model
790-92903011
Serial number
VF04441928
Bought from
Sears, Pennsylvania
Bought
Nov 7, 2010
Where
Harrisburg, Pennsylvania: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190828-3C7BA-2147378020. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 12, 2019, sent to the company Aug 20, 2019, published by CPSC Sep 4, 2019

The product, in the report: Kenmore Elite Microwave/Wall Oven Combination 30x24.5x45.5 Model 790.4911

While baking dinner at 450 degrees in our Kenmore Elite microwave/wall oven combination, smoke began to come out of the vents. When we looked inside of the oven, we did not see any food or grease burning and could not determine what was causing the smoke. We turned off the oven to try to let the oven cool. However, smoke continued to come out of the vents and the oven was still hot. Once the oven had cooled down enough to touch with oven mitts, we turned the breaker off and removed the unit from the cabinet. Once removed, we saw that a hole had been burned into the wooden cabinet where the oven had been installed. We also saw that the metal on the bottom of the oven had gotten so hot that it had caused discoloration on the bottom of the oven unit.

Serial number
AF73305224
Bought from
Sears
Bought
Sep 21, 2017
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 38, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190812-DB266-2147379303. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 9, 2019, sent to the company Aug 19, 2019, published by CPSC Sep 3, 2019

The product, in the report: Glass top free standing range

I was cook an egg, IN A SKILLET, on the “turbo boiler” unit of my free standing electric Kenmore flat top range on Wednesday August 7th and when I went to turn the burner off IT EXPLODED AND EMITTED SPARKS FROM THE BACK OF THE UNIT! In the EXACT area of the knob! Singed everything in the Vicinity and the sparks!!! AND THE WHOLE UNIT WENT OUT! I know by researching that most of these kinds of units have been recalled due to the thermal switch being bad! I believe that it has the same switch as the others!! When I called to get sears 1-800-4my-home to help, THE PERSON ON THE PHONE SLIPPED UP AND TOLD US THAT THE PART WAS RECALLED, BUT NOT THE UNIT!!!!

Model
790-94203311
Serial number
VF64143771
Bought from
Sears, Missouri
Bought
Apr 4, 2017, about then
Where
Kansas City, Missouri: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190809-D911C-2147379347. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 19, 2019, sent to the company Jul 2, 2019, published by CPSC Jul 17, 2019

The product, in the report: Smoothtop range, black in color with stainless steel front and black handles, digital clock display and black circular burner knobs on top face.

I have a Kenmore Electric smoothtop range, model # 790.9611340A Serial # VF80122816 and the left front burner spontaneously turns on (even with dial in the “off” position) and stays on momentarily. It will eventually turn itself off. We are afraid this might be a fire hazard so we unplug the appliance when not in use, but would prefer that Kenmore fix this as this is not something that we have caused. I see that other Kenmore and Frigidare smoothtop range models have been recalled for the same reason.

Model
790.9611340A
Serial number
VF80122816
Bought from
Sears, Minnesota
Where
Cottage Grove, Minnesota: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190619-A7536-2147380333. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 17, 2019, sent to the company Jul 1, 2019, published by CPSC Jul 16, 2019

The product, in the report: Kenmore electric Oven

Kenmore electric oven model 790.790.94199310 Front burner will not heat up unless set to over a 5(medium) setting. When we turn the element off it get hotter and then stays on for 15-20 mins before shutting down. Light on panel indicated element is off but the red coils under the glass can be seen and are red hot. a safety issue for sure

Model
790.94199310
Serial number
vf51138176
Bought from
sears, Massachusetts
Where
dalton, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 63, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20190617-AE2A8-2147380390. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 11, 2019, sent to the company Jul 18, 2019, published by CPSC Aug 1, 2019

The product, in the report: electric range

The submitter is reporting the unit for posing a fire hazard.
She used the oven to heat up sandwiches for about 45 minutes and set the oven to the bake setting at 350 degrees. A few minutes after taking out the food she went to turn off the oven but it failed to shut off and the door locked on its own. She indicated that the control panel had red and green numbers, indicating an error. She shut off the breaker and the unit turned off. She said when they turned the circuit breaker back on the top broiler immediately turned on and she believes the top broiler is defective.
She contacted the retailer today to report the matter and request assistance. They informed her that the unit was not recalled and her warranty expired so they would not provide a free inspection or repair. She was then referred to contact CPSC.
She can only recall three repairs conducted by the retailer under warranty. The control panel was replaced twice due to malfunction. The oven’s bottom broiler was replaced after sparks were coming from it.
The stovetop is used daily and the oven is used a few times a month.

Model
95014102
UPC
Unknown
Serial number
RM4229567
Bought from
Sears, Missouri
Bought
Jun 6, 2002
Where
Fenton, Missouri: Home/Apartment/Condominium
Who was involved
Age 72, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

CPSC report 20190611-FF5E7-1880231. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 15, 2019, sent to the company Apr 24, 2019, published by CPSC May 8, 2019

The product, in the report: Kenmore Electric Range Model 790.9661

Kenmore Electric Range Model 790.9667 - touch pad control panel caught on fire. I tried to turn my oven on and then the unit started crackling, smoking and flames came out. Finally something loud popped and the fire stopped.

Model
790.9661
Bought from
Sears
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/24/2019) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20190414-1F57F-2147381592. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 8, 2019, sent to the company Apr 17, 2019, published by CPSC May 1, 2019

The product, in the report: Kenmore Ultra Bake, Self Cleaning, Super Capacity. White, Four Burner, 2 large in front , 2 small in back.

The range spontaneously turned on by itself. The oven turned on to cleaning mode and locked the door, and all four burners turned on to high. There was a towel sitting on top that nearly caught fire. I smelled smoke so I ran out and caught it just before it burst into flames and was able to unplug it.

Model
665.95014102
Serial number
RL4917100
Bought from
Sears
Where
Port Deposit, Maryland: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/17/2019) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20190408-F190A-2147381786. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 11, 2019, sent to the company Apr 2, 2019, published by CPSC Apr 16, 2019

The product, in the report: Electric Range with glass top, 5 burners and Convection. Bisque color.

Kenmore Electric Range with Convection. Color; Bisque. P/N or Model No. from back of Range: 316492239. Purchased approximately February, 2013 from Sears store. On Saturday, March 9, 2019, the circuit board across the top back of my range Short-Circuited. I heard static and several flashes of Flame came up the back of the range. This happened after I had been using the range at 450 degrees for approximately 1 hour and then pressed the Stop “button” to turn off the oven. The Range screen immediately started flashing an Error Code, F10 I think, and the letters ERR and emitting a loud beeping sound. When the firemen came they immediately pulled the range away from the wall and unplugged the power cord. They confirmed that the problem was definitely the circuit board. The back metal panel over the circuit boards was still extremely hot to the touch. The problem was not the power cord. I contacted Sears Consumer Services on March 11th. They did not seem interested in the fact that one of their Kenmore ranges had short circuited and potentially could have easily started a major fire in the kitchen and home. We were extremely lucky it did not start a fire After I left the kitchen. My husband is a double amputee and we would have had great difficulty removing him quickly from his back bedroom to a safe distance rom the house.

Model
316492239 Bisque
Bought from
SEARS, Florida
Bought
Feb 3, 2013
Where
Spring Hill, Florida: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/2/2019) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20190311-DC100-2147382259. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 4, 2019, sent to the company Feb 13, 2019, published by CPSC Mar 1, 2019

The product, in the report: Kenmore Elite Oven electric

I was cooking greens beans in a pot on top of my stove. I finished cooking the green beans and turned my range off. 20 mins later I noticed my stove was still on and on high. I had to unplug my stove for the stove to shut off. If I hadn’t came down my stove would’ve stayed on all night on HIGH and started a FIRE.

Model
790.99013100
Serial number
VF15126493
Bought from
Sears, North Carolina
Bought
Aug 4, 2002, about then
Where
Wilmington, North Carolina: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/13/2019) Sears Holdings Management Corporation: This product has been recalled. Please discontinue its use and refer to the recall notification for assistance. https://www.cpsc.gov/Recalls/2009/Frigidaire-and-Kenmore-Smoothtop-Electric-Ranges-Recalled-Due-to-Fire-Hazard

CPSC report 20190204-35E19-2147382906. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 22, 2019, sent to the company Mar 1, 2019, published by CPSC Mar 18, 2019

The product, in the report: electric range

The submitter is reporting the range for posing a burn and fire hazard. She is submitting the report on her mother-in-law’s behalf.
Her mother-in-law used the knob to turn on the right rear burner but it failed to turn on and instead she noticed that the front right burner turned on.
She had a previous incident in December 2018 when the left rear and front burner failed to shut off. The submitter believes her mother-in-law used the burners for about 10 minutes on medium heat and used the knobs to turn them off but they failed to shut off. The knobs for the two left burners were removed to prevent the consumer from using them.
The submitter plans to contact the firm to report the unit.

Model
790.46592502
UPC
Unknown
Serial number
NF64728564
Bought from
Sears, New Mexico
Bought
Jun 1, 2007, about then
Where
Hobbs, New Mexico: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/1/2019) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20190122-B52BF-1827252. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 11, 2019, sent to the company Feb 14, 2019, published by CPSC Mar 4, 2019

The product, in the report: Kenmore Elite Smoothtop Electric Range Model: 790.99013100 SN:VF23620712

Kenmore Elite Smoothtop Electric Range Hazard: The surface heating elements turned on spontaneously without being switched and fails to turn off after being switched off;

Model
790.99013100
Serial number
VF23620712
Bought from
Sears
Bought
Mar 1, 2003, about then
Where
Bedford, New Hampshire: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/14/2019) Sears Holdings Management Corporation: This product has been recalled. Please discontinue its use and refer to the recall notification for assistance. https://www.cpsc.gov/Recalls/2009/Frigidaire-and-Kenmore-Smoothtop-Electric-Ranges-Recalled-Due-to-Fire-Hazard

CPSC report 20190111-C8EBF-2147383309. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 27, 2018, sent to the company Feb 27, 2019, published by CPSC Mar 14, 2019

The product, in the report: Electric Range/Oven door

Caller is reporting that his spouse opened the oven door and the outer glass shattered into several pieces while the oven was not in use.
The manufacturer was contacted and he was informed that the unit was out of warranty, he explained that the incident was not a matter of warranty but material defect (a design flaw).
Caller stated that he has read several reports on this incident and that he is concerned that the product has not been recalled for this issue.

Model
79046781901
Serial number
NF04735189
Bought from
Sears, New York
Bought
Jun 11, 2011, about then
Where
Elma, New York: Unspecified
Who was involved
Age 71, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/27/2019) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20181227-DA289-1820064. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 19, 2018, sent to the company Aug 26, 2019, published by CPSC Sep 10, 2019

The product, in the report: Kenmore Electric Range (white) with black cereamic top 30” stand alone

Kenmore Electric range model #790.96112409 Serial # VF83178816
Set to preheat 350 degrees. Waited for preheat light to go off but it did not. Switched off the oven and waited another 10 minutes. Then pressed the preheat button to 350 degrees. After10 minutes the preheat light was still on but heat seemed to be at the right level so I put the NY strip steak into the oven (meat was in a glass [REDACTED] dish) and went to check on it 10 minutes later. The ‘fat top’ of the meat was almost burnt to a crisp which didn’t seem right at the 350 degree temp I typically cook the meat on. I removed the [REDACTED] dish from the oven and got blasted in the face by a extremely hot oven. I set the dish on top of the ceramic stove and before the could step back the dish shattered sending hot shards and pieces of glass onto the linoleum floor (melting the floor where the larger pieces of the shattered glass landed). My son came running to see why I screamed and turned off the oven immediately. We tried to pick up the glass but could not as it was still so hot.
Called Kenmore on Monday to see if oven had been part of a recall. Oven was in condo which I purchased back in 2015 and had been in the condo unit since at least 2011. As I was not the original owner they could not assist me with then it was purchased. They were not concerned that it was a safey issue. My son believes it was the fault of the thermostat.

Model
790.96112409
Serial number
VF83178816
Bought from
no original owner
Where
fort collins, Colorado: Home/Apartment/Condominium
Who was involved
Age 53, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20181219-A4E16-2147383681. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 9, 2018, sent to the company Dec 17, 2018, published by CPSC Feb 4, 2019

The product, in the report: Kenmore elite electric range

The first time I put lasagna trays in the oven went to close oven door the oven rack gave away and fell down to the bottom of the oven floor
Thanksgiving put the turkey in the oven racks fell again and it ruined our holiday we were just lucky that no one was injured in both occasions
I feel this is a dangerous situation. I am afraid to use the oven . I feel that someone should be responsible for replacing this dangerous oven

Model
790.98023802
Serial number
Nf03111828
Bought from
Sears, South Carolina
Where
Murrells inlet, South Carolina: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/17/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20181209-A38DC-2147383863. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 24, 2018, sent to the company Dec 3, 2018, published by CPSC Dec 18, 2018

The product, in the report: Kenmore Range/Oven, glass top electric, 5 burners

My Kenmore electric range/oven has a faulty “off” sensor for the oven. When I turn the oven and set it to any temperature, it heats to that temperature and beeps, but continues heating and never stops. If I leave it for five to ten minutes after beeping, the temperature inside has climbed to 600 degrees. If I never turn it off on the control panel, it continues heating until it reaches a critical temperature and starts making long “danger warning” beeps, and the only way to shut it off is to use the circuit breaker.
The temperature sensor is still accurate, because I have put two other oven thermometers inside to check. The problem is that it beeps when it reaches the desired temperature, but does not tell the heating element to turn off. When I press the “off” button on the control panel, the heating element turns off and stay off. So the only way I can cook in the oven is to manually turn the heat on and off every few minutes.
The danger is that if I do not manually turn it off within a few minutes, it burns the food inside, leading to smoke and possible fire. This is a very serious fire hazard.
My cousin has a similar stove made by Whirlpool (which makes Kenmore) that just had the same problem, so I am reporting it in case others have had this faulty problem too.
Brand: Kenmore Model No. 790.92803013 Serial No. VF11248452

Model
790.92803013
Serial number
VF11248452
Where
Dickinson, North Dakota: Home/Apartment/Condominium
Who was involved
Age 35, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/3/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20181124-F4298-2147384187. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 23, 2018, sent to the company Dec 12, 2018, published by CPSC Jan 30, 2019

The product, in the report: Kenmore Elite smooth top electric range

Caller says that on thanksgiving for the past three years, her racks in the oven fall while cooking. Caller believed that it was the weight of the turkey but this year she cut the turkey in half before cooking it and when she pulled the rack out to check on the turkey that rack fell. Caller says that any amount of weight on those racks make them unstable and prone to fall.
No injuries.
Caller believes this is a burn hazard.

Model
79097503002
Serial number
NF23425059
Bought from
Sears, Pennsylvania
Bought
Nov 1, 2014, about then
Where
Danville, Pennsylvania: Unspecified
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/12/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20181123-50996-1811745. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 16, 2018, sent to the company Feb 7, 2019, published by CPSC Feb 25, 2019

The product, in the report: Electric range with oven

The problem started approximately 2 - 4 months ago. The wife turned the burner off after cooking and sat down for dinner Twenty minutes later, the consumer went into the kitchen and found the burner on high. He checked and saw that the control knob was in the off position.
The consumers discontinued use of that burner, but they have mistakenly used it once in a while.
The left front burner only has the problem. The consumer noted that he and his wife normally use the right burners, because they are right handed and there is more counter space on that side.
They have not been any injuries and no property damage, but since they became aware of the problem, they closely monitor the use of the range.
The consumer went to the local retailer where it was purchased. He was referred to a Sears number and then he was redirected to Kenmore Customer Care. He also spoke with those companies more than once, prior to being referred to the CPSC Hotline, today.
The consumer is concerned about the potential fire safety issue for his family and believe that this should be addressed by the mfr.
No one at Sears or Kenmore offered to take additional details from the consumer even though he mentioned CPSC Recall# 09-333 and said he felt this presented a safety hazard.

Model
790.96112409
Serial number
VF2427825
Bought from
Sears, New York
Bought
Jun 14, 2007
Where
Ark Port, New York: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/7/2019) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20181116-4C055-1810865. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 30, 2018, sent to the company Dec 14, 2018, published by CPSC Feb 1, 2019

The product, in the report: Top oven of a double oven range

This consumer is reporting the top oven to her 4’ tall, 30” wide double oven range purchased sometime in August 2011 from a retailer in New York. The caller states that she purchased all new appliances at the same time manufactured by this same manufacturer as well as a five year warranty for each appliance. She had no problems with this range until October 23rd, 2018 when she woke up around 8:00AM, went to her kitchen and saw that the top oven to her double oven had turned itself on. She said she had not used the oven in over a month and due to it being very hot figured that it most likely turned on the night before or very early in the A.M. hours. The caller couldn’t turn the top oven off so she went to the breaker box but couldn’t identify which breaker controlled the range.
She called an electrician who came out the same morning but advised her that electric in home appeared to be working fine operationally and he could find no reason for the oven being on without being turned on. The oven is broken & Sears will repair new circuit board He turned the breaker off which also took away her television and some lighting. There are no injuries being reported She contacted the manufacturer also on October 23rd, 2018 and was advised that there are no recalls, no recourse and no warranty and ultimately no assistance from them. She purchased a new warranty - see attachment
If she was not home to shut off the oven it could have caused a fire.
Kenmore Double Oven Model #79048773900 Serial #NF12712740 Purchased August 2011 - Sears
October - 23 -Oven Panel lights were on in the morning when she woke up. She shut off the circuit breaker and called Consolidated Electric to troubleshoot. They told her to call Sears for service. The oven lights were all lit up on electric panel and inside the 2 ovens.
Sears diagnosed the oven on 10/31/18
The oven needs an oven circuit control board. The control board is ordered and it is scheduled to fix on 11/15/1 8.
The cost for the repair is $579.00.
Her original warranty expired in August 2011. She purchased a new protection plan for $322.13 - $500.00 limit coverage. Sears is aware it needed repair.
She paid out of pocket - $322.15 + $79.92 -Total $402.07
She paid Consolidated Electric $204.01. Total cost - $606.08
The oven is definitely defective
The oven is in perfect condition. It is well taken care of and not over and continuously used. The oven looks brand new.
Attached is a picture of outside and inside the oven. You can see it is definitely new.
She filled out the report form.
If any question, please call me at [REDACTED].
Thank you for your help.
Sincerely, [REDACTED]
If she was not home to shut off the oven it could have caused a fire.

Model
79048773900
Serial number
NF12712740
Bought from
Sears
Bought
Aug 15, 2011, about then
Where
Irvington, New York: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/14/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20181030-51151-1807506. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 29, 2018, sent to the company Nov 5, 2018, published by CPSC Nov 20, 2018

The product, in the report: Kenmore Built in wall oven, 27”

I started preheating my oven when the entire front glass suddenly exploded. I had barely heated to around 150F when it happened. Kenmore model 911 4088816

Model
9114088816
Serial number
0A63320
Where
TUCKER, Georgia: Home/Apartment/Condominium
Who was involved
Age 38, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/5/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20181029-B3C97-2147384752. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 23, 2018, sent to the company Oct 30, 2018, published by CPSC Nov 14, 2018

The product, in the report: slide-in type kitchen range - flat surface

My Kenmore (model: 790.92203014, s/n: VF21056996) slide-in type kitchen range caught on fire for no apparent reason. The range broiler was being used to toast a piece of bread when the main control area (clock,temperature indicator, etc.) of the range burst into flames. Neither the broiler area nor the cooking surface were affected. The fire only lasted for a few seconds and no one was injured. The wall behind the range suffered soot damage (photo available) and, if the wall behind the range had not been covered with brick, it would have likely ignited. The circuit breaker for the range tripped and the 3 flames died before we could get to our fire extinguisher.
Looking into the range control area from the rear, the printed circuit board (upper right-hand area) shows signs of soot, melted wiring, and melted components (photo available). No other area of the range appears to have been affected.
This range is approximately 5 years old.
Fearing that a real fire hazard exists in this appliance, this range will be disposed of on 10/26/2018 and we will not be repairing it/returning it to service.

Model
790.92203014
UPC
unknown
Serial number
VF21056996
Bought from
in purchased home
Bought
Apr 15, 2016, about then
Where
Richmond Hill, Georgia: Home/Apartment/Condominium
Who was involved
Age 72, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/30/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20181023-1FB24-2147384851. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 16, 2018, sent to the company Oct 24, 2018, published by CPSC Nov 7, 2018

The product, in the report: Kenmore Elite electric digital range

The large surface heating element 1) turns on spontaneously without being switched on; 2) fails to turn off after being switched off and 3) heats to different temperatures than selected.

Model
790.99113302
Serial number
VF43422811
Bought from
Sears
Bought
Oct 2, 2002, about then
Where
Imlay City, Michigan: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/24/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20181016-6CF1C-2147384980. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 10, 2018, sent to the company Nov 8, 2018, published by CPSC Nov 26, 2018

The product, in the report: 30 inch electric Black Kenmore glass/smooth top range.

This range is used almost everyday. The oven works fine, its the stove top that has had unsafe issues. There are many, many times when the burner elements don’t turn off when the knob is turned to the off position. ( We have had to pull the plug to get it to turn off) There are many, many times when the element will become very hot (as if on high) when the actual setting on the knob is on low or a small number (such as 1 or 2). The range smooth top has recently started feeling warm to the touch even when the range has not been in use for several hours (overnight). We have been advised by a local repair man to flip off the breaker when we are away from home or at night. 2 of our children have the same stove and are having some of the same problems.

Model
#79096011407
Serial number
#VF73149046
Bought from
Sears
Bought
Mar 22, 2008, about then
Where
EMMETT, Idaho: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/8/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20181010-98D2F-2147385076. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 1, 2018, sent to the company Oct 25, 2018, published by CPSC Nov 8, 2018

The product, in the report: Oven Range

The consumer indicates that the oven was set to 400 degrees Fahrenheit for approximately five minutes when its exterior door exploded. The consumer states that the interior door was intact.
The consumer contacted the Retailer and explained the situation. A Service Technician was scheduled to inspect the unit on 10/03/2018 at the consumer’s expense since the oven range is no longer warrantied.
The consumer states that cooktop portion of the unit is used two to three times per day whereas the oven is used once daily.
The consumer is unsure if she will be keeping her oven range for the next thirty days.

Model
790.97473805
Serial number
VF01567997
Bought from
Sears, Mississippi
Bought
Jun 15, 2010, about then
Where
Saucire, Mississippi: Home/Apartment/Condominium
Who was involved
Age 65, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/25/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20181001-C50CC-1798906. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 23, 2018, sent to the company Oct 1, 2018, published by CPSC Oct 16, 2018

The product, in the report: Electric stove (Kenmore) white with 4 heating elements

While cooking on the Kenmore electric range suddenly cooking element start to heat up uncontrollably making coil red and unsafe to use. No respond to control knobs.

Model
790.94144310
Serial number
VF42495132
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 32, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/1/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20180923-34399-2147385401. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 13, 2018, sent to the company Sep 21, 2018, published by CPSC Oct 5, 2018

The product, in the report: It’s a Kenmore brand slip in electric oven. Color is black

An hour after my tenant baked potatoes a screw fell off the handle and shortly afterward the front glass exploded

Model
790.42529311
UPC
I don’t know
Serial number
AF42503214
Bought from
Sears
Bought
Aug 13, 2014, about then
Where
Pensacola, Florida: Unspecified
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/21/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180913-1D6D8-2147385591. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 6, 2018, sent to the company Sep 14, 2018, published by CPSC Sep 28, 2018

The product, in the report: Black Kenmore freestanding oven/range Model #790.92209012

For the second time now the oven control board shorted out at the main power connection and caught fire. The stove was being operated at the time (on both occasions) when the malfunction happened. Thankfully the fire was quickly noticed and the unit was shut off before it could ignite other items in the area of the kitchen. I had the control board and harness replaced after the first malfunction in 2012, and now have had it happen again. This malfunction could have been catastrophic had it not been for someone being right next to the unit to shut it off.

Model
79092209012
Bought
Jan 3, 2011, about then
Where
Jacksonville, North Carolina: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/14/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180906-C6493-2147385726. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 21, 2018, sent to the company Sep 14, 2018, published by CPSC Sep 28, 2018

The product, in the report: Electric Range

This consumer is reporting his electric range purchased at Tucson Mall 04/16/2011 Date of incidents began around February 2011 through August 19, 2018. The caller is reporting these incidents as a severe burn hazard. He has had to replace the heat control infinity switch six times in this range when it fails. When the infinity switch begins to go bad it goes to full flame which could cause severe burns The caller has contacted the manufacturer a few times today but they not only weren’t interested but hung up on him three different times.

Model
790.90214
Serial number
VF11376488INS
Bought from
Tucson Mall, Arizona
Bought
Apr 16, 2011
Where
Del Huerto, Arizona: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/14/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180821-69392-1786141. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 26, 2018, sent to the company Sep 24, 2018, published by CPSC Oct 9, 2018

The product, in the report: electric range

(07/23/2018) The consumer stated that the oven had been is use for about 45 minutes when he detected an electrical burning smell. Also, flames came from the back of the stove. There was an F10 code on the panel.
The consumer turned the unit off and disconnected it at the circuit breaker. He unplugged the unit, pulled the unit from the wall and took the panel off. The EOC had burned.
The consumer contacted Kenmore and was advised that the unit was out of warranty. He was offered a repair visit at a cost to the consumer.
The consumer declined the visit.

Model
790.95379803
Serial number
VF02030856
Bought from
Sears, Ohio
Bought
May 1, 2010, about then
Where
Cincinnati, Ohio: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/24/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180726-43323-1779378. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 23, 2018, sent to the company Jul 30, 2018, published by CPSC Aug 13, 2018

The product, in the report: Electric range Kenmore model 790.92183011

My Kenmore model 790.92183011 electric range has a 3 panel glass door. Last night the outermost glass panel shattered suddenly, spraying glass everywhere. The range was in use but no one was near it when it shattered. This is exceptionally dangerous and clearly a defect.

Model
790.92183011
Serial number
VFO3945750
Bought from
Sears, Pennsylvania
Bought
Sep 1, 2013
Where
Murrysville, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/1/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180723-0B171-2147386622. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 19, 2018, sent to the company Jul 27, 2018, published by CPSC Aug 10, 2018

The product, in the report: Kenmore electric freestanding range with oven.

The front left heating element on our Kenmore electric range sometimes will heat to a much higher temperature than the setting would indicate. For example, when the element is manually set to “3” it may operate at that low temperature for a few minutes, and then spontaneously go to a high temperature, as indicated by the element becoming visibly red hot. Over the past few weeks, similar occurrences have happened at least 3 times, on an intermittent basis.

Model
790.90313012
Serial number
VF13757681
Bought from
Sears store, Wyoming
Bought
Jan 1, 2010, about then
Where
Rock Springs, Wyoming: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/27/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180719-C4816-2147386681. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 16, 2018, sent to the company Jul 24, 2018, published by CPSC Aug 7, 2018

The product, in the report: Kenmore elite oven, model number 790.99012102

The right front burner on my Kenmore Elite oven, model number 790.99012102, will not turn off. The knob physically turns to the off position and the digital display indicates that the burner is off. However, the burner remains glowing red-hot. There were no injuries or damage sustained — but this is a fire hazard.

Model
790.99012102
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/24/2018) Sears Holdings Management Corporation: Certain serial numbers of this product have been recalled. Please discontinue its use and refer to the recall notification for assistance. https://www.cpsc.gov/Recalls/2009/Frigidaire-and-Kenmore-Smoothtop-Electric-Ranges-Recalled-Due-to-Fire-Hazard

CPSC report 20180716-862A6-2147386737. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 11, 2018, sent to the company Aug 17, 2018, published by CPSC Aug 31, 2018

The product, in the report: Electric Range

Caller is reporting that his range left front burner started turning on by itself about 8 months ago , however, he noticed it this morning when he went in the kitchen that the burner had come on without anyone using the unit. He stated that he did not try to power it off because the unit was already off, he stated that it eventually turned off by itself.
The manufacturer was contacted and he was advised that his unit was not included in the recall.
Caller feels that this range is a fire hazard and should be recalled.

Model
790.94349700
Serial number
VF74817894
Bought from
Sears, Pennsylvania
Bought
Jan 4, 2005, about then
Where
Easton, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 77, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/17/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180711-D6D99-1775697. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 10, 2018, sent to the company Jul 30, 2018, published by CPSC Aug 13, 2018

The product, in the report: electric range

The submitter used the oven for about 25 minutes and had the temperature at 350 degrees. She then went to turn off the oven by pressing the “Stop” button and immediately after heard a buzzing sound. She noticed red flames coming from the control panel and then smoke. She said the flames and smoke stopped shortly after. She hasn’t noticed any burn damages to the control panel but she believes there are burn damages inside the control panel.
She has unplugged the unit.
She contacted the firm and reported the issue. She was told that the unit is not recalled and they would not assist with a replacement. She was told to contact CPSC to add her model to a recall.
No prior incident.

Model
790.9743
UPC
Unknown
Serial number
VF01348194
Bought from
Sears, Pennsylvania
Bought
Jul 1, 2010, about then
Where
Crafton, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/1/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180710-C2ACD-1775559. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 10, 2018, sent to the company Jul 18, 2018, published by CPSC Aug 1, 2018

The product, in the report: electric stove

(07/09/08) The consumer was pre-heating the oven. An F10 error message came across. The consumer could not shut the product off. It had to be shut off at the breaker.
The consumer stated that her husband took that back off of the stove and saw that there were parts and connections in the motherboard that were blackened.
(07/10/2018) The consumer contacted Kenmore and was advised that the product was not part of a recall. Kenmore referred the consumer to CPSC.

Model
790.92803015
Serial number
VF23645897
Bought from
Sears, Virginia
Bought
Jan 5, 2013, about then
Where
Winchester, Virginia: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/18/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180710-CCBF8-1775596. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jul 3, 2018, sent to the company Jul 27, 2018, published by CPSC Aug 10, 2018

The product, in the report: Electric Range/ Oven Glass door Bought it in 2014

Caller is reporting that the handle of the oven door fell off and the oven door was replaced in December 2017, however, the outer oven glass exploded 7/1/18 while she had just preheated the oven to 400 degrees. The oven glass pieces shattered and she received minor laceration on her right leg. No medical attention was received. Caller stated that she contacted the company but no one is willing to assist her because the range is no longer under warranty.
Caller is concerned of the safety hazard that this oven glass door presents.

Model
790.3260
Serial number
AF4220133H
Bought from
Sears
Where
Nutley, New Jersey: Home/Apartment/Condominium
Who was involved
Age 67, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(7/27/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180703-CC217-1773918. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jul 2, 2018, sent to the company Aug 24, 2018, published by CPSC Sep 10, 2018

The product, in the report: Electric Range

Consumer is reporting that the electric range clock was not working properly for about 2 days and while her adult son was using a frying pan on the stove it gave him an electric shock through his hands, no medical attention was necessary. The range was unplugged. The manufacturer was contacted and they advised that the range was not included in a recall and she should report it to the agency.
Consumer feels that the range presents a shock hazard and should be recalled.

Model
790.96149310
Serial number
vf42957366
Bought from
Sears.com
Bought
Oct 4, 2014, about then
Where
Bayside, California: Home/Apartment/Condominium
Who was involved
Age 19, Male
The reporter’s relation to them
My Child
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(8/24/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180702-2693B-1773783. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 26, 2018, sent to the company Aug 1, 2018, published by CPSC Aug 15, 2018

The product, in the report: Electric Range Oven Door

This consumer purchased her electric range in September 2013 from retailer in Florida and had no problems with it until 2015 when the glass in the oven door exploded sending glass all over the floor. She asked that the manufacturer repair the door since she had just purchased four or five of their appliances at this same time in 2013. The manufacturer sent a repair tech to her home but charged her $200. The range presented no more problems until June 24th, 2018 after she had preheated the oven to 350 degrees then opened the door to put the food into the oven but the glass from the oven door again popped and shattered, since the door was opened the glass fell to the floor. There are no injuries being reported She has not contacted the manufacturer and does not believe she will contact them.

Model
790.92903010
Serial number
VF02474646
Bought from
Sears, Florida
Bought
Sep 15, 2013, about then
Where
Gainesville, Florida: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/1/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180626-E0496-1772079. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 13, 2018, sent to the company Jul 10, 2018, published by CPSC Jul 24, 2018

The product, in the report: electric range

The submitter turned on the oven to preheat at 350 degrees and approximately 5-10 minutes later the oven’s outer glass shattered to pieces. He said he heard a loud explosion and felt glass hit his legs. The inner glass is still intact.
The submitter indicated that the range was already in the home when he moved in sometime around 2009 and he believes the range was purchased from Sears.
The submitter contacted the firm the following day and reported the issue. He was told that his range was not recalled and they would not assist with free repairs or replacements. He advised them that he has an ill family member who requires a strict diet and he needs an oven to prepare the meals but they refused to assist.
The submitter called the firm again today and received the same response from the firm.

Model
79096213403
UPC
Unknown
Serial number
VF50251353
Bought from
Sears
Where
Tamarac, Florida: Home/Apartment/Condominium
Who was involved
Age 61, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/10/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180613-598F2-1768212. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Jun 13, 2018, sent to the company Jul 10, 2018, published by CPSC Jul 24, 2018

The product, in the report: electric range

The submitter was getting ready to use the oven and she had the oven door open. She walked by and cut her left calf. She was taken to the emergency room at [REDACTED] Hospital ([REDACTED]) and she required five stitches.
She contacted the firm and reported the incident. She was told that her unit was not recalled. However, she found many reports online and informed the firm that the issue is a problem. She requested a replacement but they refused and offered a repair. The submitter also found recall # 15-142 and noticed the recall was for the same safety hazard.
She indicated that the stainless steel trim below the range control panel are extremely sharp and could injure more consumers.

Model
79097433804
UPC
Unknown
Serial number
VF94764083
Bought from
Sears, Massachusetts
Bought
Jun 1, 2014, about then
Where
West Roxbury, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 58, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(7/10/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180613-D7A02-1768119. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 11, 2018, sent to the company Aug 22, 2018, published by CPSC Sep 6, 2018

The product, in the report: Glass cooktop manufactured for Kenmore in Canada by Frigidaire; SN NF40822446; Model #: 790.44229101. The cooktop was manufactured in February 2014 and purchased new (as a discontinued model) in April, 2016.

Approximately three weeks ago, our Kenmore cooktop, Model #790.44229101, Serial Number: NF40722446, spontaneously ignited at approximately 1:40 a.m. CST. I was not feeling well and was still awake. I smelled smoke and was on my way to the kitchen when I heard the smoke alarm. I hurried to the kitchen and discovered a fire on my stovetop. A stack of paper plates and several other items were in flames and the kitchen was filled with smoke. I extinguished the fire before any damage could be done to our home’s structure and before anyone on my family was injured. My husband and I made numerous attempts to turn the stove off. Each time we turned it off, the rear right burner would reignite This cooktop was manufactured in February 2014; and, we purchased it on 4/10/16. We purchased it as a discontinued floor model and were NOT offered the option to purchase an extended warranty. If this event had occurred 8 hours later, we would have lost our home and, potentially, our children. Our two youngest would have been home while my husband and I were at work.

Model
790.44229101
Serial number
NF40722446
Bought from
Sears
Bought
Apr 10, 2016
Where
Purvis, Mississippi: Home/Apartment/Condominium
Who was involved
Age 50, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/22/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180611-DAC63-2147387426. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 23, 2018, sent to the company Jun 1, 2018, published by CPSC Jun 15, 2018

The product, in the report: Model #79046719602 Kenmore Elite slide-in range, electric

On 5/22/18, our Kenmore Elite Model 79046719602 oven door exploded. This was absolutely a terrifying experience and I have no words for the terror and panic it caused, much less the trauma by glass exploding in my face, on my body, in my feet and in my hair. Our three boys, the youngest 2 years old was terrified.
It literally sounded like a bomb went off in our kitchen. There was glass in our food and the damage went from the oven door all the way to our back door. Shards of glass were stuck in our cabinets by the force. We spent hours cleaning and will likely continue to find glass everywhere leading to I’m sure future injury with additional glass being stepped on by our family.

Model
Model #79046719602
Serial number
NF70321208
Bought from
Sears
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 37, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite slide-in range, electric, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/1/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20180523-6E5C2-2147387781. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 22, 2018, sent to the company May 30, 2018, published by CPSC Jun 13, 2018

The product, in the report: Kenmore electric range, white, smooth top, convection oven.

My Kenmore electric range had an electrical fire that started in the control panel. This occurred while I was using it. I was baking frozen French fries that I have baked numerous times before, same brand, temp, etc. After 10 minutes I checked them and they were burnt (normally cook for 25 min). I removed them and hit “stop” on my range at which time the control panel had an electrical fire. I was able to unplug the appliance before further damage or injury occurred.

Model
790.92802010
UPC
22 92802
Serial number
VF04692551
Bought from
Sears, Texas
Bought
Dec 22, 2010
Where
Taylor, Texas: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/31/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20180522-FF249-2147387796. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 17, 2018, sent to the company Jul 17, 2018, published by CPSC Jul 31, 2018

The product, in the report: electric range

The submitter is reporting her range for presenting a fire hazard. She states the left front burner remains on the high heat level and fails to shut off.
The issue began a year and a half ago and it has become worse. The submitter said she always turns on the burners to a high heat for a few minutes and then lowers the heat level to her desired temperature. She used to repeatedly press the “Off” button to shut off the left front burner but now she has to shut off the circuit breaker to turn off the burner.
The submitter said she had an isolated incident with the right front burner last month but she is not sure if the issue will persist.
The submitter indicated that the unit is used every other day. Also, that the left and right front burners are used the most.
The submitter contacted the retailer in October of 2017 to report the issue and a technician was sent to inspect the unit. The technician advised them to replace the control panel to fix the issue and the repair was done in November of 2017. However, the issue continued to occur.
The submitter has contacted the retailer again and advised them of the repeated problem. She was told that a technician would be out in a few weeks. The inspection and repairs will be at the submitter’s expense.

Model
790.46713605
UPC
Unknown
Serial number
NF74615584
Bought from
Sears, Washington
Bought
Dec 31, 2007, about then
Where
Renton, Washington: Home/Apartment/Condominium
Who was involved
Age 55, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/17/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180517-FA69F-1762156. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 14, 2018, sent to the company Aug 13, 2018, published by CPSC Aug 27, 2018

The product, in the report: Kenmore Elite Electric Cooktop

As I was preparing an Italian dinner, there were 3 burners on. Shortly thereafter, , smoke started coming from underneath the cooktop. I opened my cupboard directly underneath the electric cooktop and there was a lot of smoke and burnt smell. It is my belief that the cooktop shorted out with the 3 burners on.
We discovered at the electrical box that the plastic cover that holds the cords together had melted. I quickly told my husband to shut the circuit off.
Now I am afraid to use the stove for fear of causing a house fire. When I called Sears Repair, they advise to check if it had been recalled and it had not. Then they advised I report this to CPS.
It is a Kenmore Elite Cooktop. Model Number 79045319410.

Model
79045319410
Bought from
Sears
Bought
Dec 13, 2015
Where
Maple Grove, Minnesota: Home/Apartment/Condominium
Who was involved
Age 58, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/13/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180514-FF916-2147387989. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 8, 2018, sent to the company Aug 13, 2018, published by CPSC Aug 27, 2018

The product, in the report: 30” radiant free standing range

L was cooking on the front left large burner and I heard a pop/crack noise. I turned around to look & saw smoke coming out of front left and left front side of stove. I picked the pan up and it was flaring at 7 o’clock, the rest of burner black. We turned it off at the breaker & are afraid to use it since.
I called Sears and they didn’t mention a recall. When I did, the CSR person said “it’s old”. I said “it is doing what recalled models did”.
All she could say was pay for repairman to come..$89

Model
9 11.95479891
Serial number
821 22468Q
Bought from
Sears
Bought
Jan 1, 1999
Where
Saint Petersburg, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/13/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180508-5BC1C-2147388117. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 3, 2018, sent to the company Jun 22, 2018, published by CPSC Jul 9, 2018

The product, in the report: Kenmore smooth top 30” slide in electric range. Stainless/ black

Kenmore electric range. Came home and oven was on and overheating. It was smoking and well above any normal operating temperature. Oven controls showed the unit to be off. Was only able to turn off by shutting off power. Left front burner did the same thing couple years ago but burnt out and stopped working. Calls to kenmore to inquire about recall was not answered. Keep getting transferred, put on hold, and then hung up on.

Model
790.96113402
UPC
Doesn’t say
Serial number
VF45162249
Bought from
Sold with home
Where
Festus, Missouri: Home/Apartment/Condominium
Who was involved
Age 27, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/22/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180503-656E6-2147388204. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 26, 2018, sent to the company May 4, 2018, published by CPSC May 18, 2018

The product, in the report: Kenmore Elite wall oven

Oven handle was loose. While gently tightening the right hand mounting screw the glass shattered. Much of the glass debris was in normal safety glass ‘round’ pieces however there are also numerous straight pieces that are very sharp. Upon removing the handle, the upper metal piece was bowed significantly, indicating stress on the glass.

Model
790.48353410
Serial number
AF51804579
Bought from
sears
Bought
Oct 30, 2015
Where
Colorado Springs, Colorado: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/4/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20180423-E74B8-2147388414. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 25, 2018, sent to the company Jun 8, 2018, published by CPSC Jun 22, 2018

The product, in the report: Electric Smooth-Top Range

This consumer is reporting her smooth-top electric range purchased from a retailer in [REDACTED] around October 2014 but didn’t begin using it until 2015 once their home in [REDACTED] was built. They had no problems with this range until around 8:30PM on April 24th, 2018 with oven set at 350 degrees. She had been baking for approximately 50 minutes and she was reaching to reset the timer when a flame flashed out with a crackling noise then presented a flame approximately four to five inches high. The caller turned the stove off then ran for the fire extinguisher but then saw that the fire had extinguished itself. Her home had black, light smoke which she cleared by opening doors and windows. There are no injuries being reported. The caller contacted the retailer who referred her to CPSC hotline.

Model
790.92303010
Bought from
Sears, Texas
Bought
Oct 15, 2014, about then
Where
Hockley, Texas: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/8/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20180425-B0F3B-1754439. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 25, 2018, sent to the company May 17, 2018, published by CPSC Jun 1, 2018

The product, in the report: Kenmore model 790.95043503 electric stove glass top.

I have a Kenmore Electric Stove model 790.95043503 with a “runaway” cooking surface - it would not turn off and I had to flip the circuit breaker to cut the power to the entire stove. After about ten minutes I heard a click in the back of the stove and I was able to turn the power back on to the stove and the cooking surface remained off. I called Sears at the number listed on this website (see below) where I was told that my model number was not in the system for recall. They informed me that I should report the issue to CPSR
https://www.cpsc.gov/Recalls/2009/frigidaire-and-kenmore-smoothtop-electric-ranges-recalled-due-to-fire-hazard

Model
790.95043503
UPC
I don’t know
Serial number
vf74431661
Where
Norristown, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 45, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/17/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20180425-FD659-2147388369. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 3, 2018, sent to the company Jun 6, 2018, published by CPSC Jun 20, 2018

The product, in the report: electric range

The submitter turned on the oven to the bake setting at 325 degrees and placed a ham inside. Approximately 30 minutes later, she noticed smoke emitting from the oven and realized the oven was on the broil setting. She immediately pressed the “Off” button but the oven failed to shut off. The control panel still showed the oven was on and the heating element remained extremely hot. The submitter’s husband then shut off the circuit breaker and they have left the range off since.
The submitter said she had a similar incident with the oven a year ago.
The submitter plans to contact the firm and report the incident.
She has a technician scheduled to examine the range tomorrow. She indicated that she does not feel safe keeping the range and plans to replace it, but she will hold on to the unit for 30 days.
The submitter indicated that the appliances in the home were provided by the builder and she moved into the home sometime in 1993.

Model
790.95664100
UPC
Unknown
Serial number
VF13511512
Where
Moyock, North Carolina: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/6/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180403-821B6-1748802. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 19, 2018, sent to the company Jun 6, 2018, published by CPSC Jun 20, 2018

The product, in the report: Electric range

Caller is reporting that he is experiencing similar problems of recall#09-333. Hazard: Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers.
Caller stated that the lower right burner turned on by itself. Caller noticed that it kept turning on and off by itself. Caller left a tray on the stove and it caused a fire because of the burner came on.
Caller contacted the manufacturer and they advised that they were unable to assist.
Caller believes that this stove is a fire hazard and should be reported.

Model
79095073310
Serial number
VF41657892
Bought from
unknown
Bought
Apr 12, 2014, about then
Where
South Portland, Maine: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/6/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180319-DE609-1744751. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 9, 2018, sent to the company Jun 15, 2018, published by CPSC Jun 29, 2018

The product, in the report: Kenmore Elite 40” Dual Fuel Range 79075503200

My Kenmore Elite 40” Dual Fuel range, (model 79075503200) which was purchased on 04/09/03, recently malfunctioned. On Saturday, 3/3/18 I was on my second floor at home cleaning all morning. Around 1:30 in the afternoon I heard what I thought was the oven timer going off - quite odd considering I hadn’t been cooking at all that day. When I came downstairs, the display showed an error “F3” and the display was foggy. I tried turning the timer off to no avail. Then I touched the range and noticed quickly that it was hot to the touch. When I opened the oven, I realized the top coil was on max and it must have been on max for many hours. Seconds later the smoke detector went off. Because I couldn’t manually turn the oven off I went to the basement and cut the breaker.
When I called Sears’ customer service, I was informed that I had performed the exact fix that they would’ve suggested (turning off the breaker). I was also told that this model has had these types of issues in the past. I informed the rep that turning the breaker off and then back on was fine (though it wasn’t in my case, because when I did the oven turned right back on again), but the safety hazard in this matter needed to be addressed. After bouncing around from department to department (and setting up a Sears Home Repair call for that following Wednesday for $89), I was ultimately disconnected and never did speak with someone about the safety hazard.
On Wednesday, 3/7/18 the Sears Home Repair rep inspected my range and informed me that the electronic range control panel had “blown” and there wasn’t a repair because the part is no longer made. He also informed me that just two months earlier he’d had to make the same diagnosis on the exact same model.
Today, 3/9/18, I made several attempts via chat to discuss the product safety hazard of this product. Again, I was bounced around with no department wanting to address my concerns. When I asked to speak with someone about my product safety concerns - after the rep had checked for recalls on this range - the number I was given was for the CPSC.
Had I not been home, the oven would have been on high unattended for days. I’m normally not at home during the weekends, and I shudder to think about the consequences.
While I’m disappointed I’m currently without a working oven at the moment, I’m more concerned that this expensive piece of equipment could malfunction as it did. I believe this is a very serious product safety hazard, and should be addressed as such. An oven should not independently turn on - and stay on - for an indeterminate amount of time. Considering how hot to the touch the range was (and was for four hours after I cut the breaker) I cannot imagine how hot it would have been unattended for days.

Model
79075503200
Serial number
unknown
Bought from
Sears, Wisconsin
Bought
Apr 9, 2003
Where
Waterloo, Wisconsin: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/15/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20180309-DDBBA-2147389419. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 26, 2018, sent to the company May 16, 2018, published by CPSC May 31, 2018

The product, in the report: Kenmore Electric Range

Responded to a building fire; ended up being a localized fire the kitchen. The Kenmore Electric range, model # 79090212012 had a short circuit and fire in the control board located in the back-top section. I reviewed similar incidents on the internet and found many identical issues that showed this controller had caught fire. This fire occurred as sisters in a convent where preparing their dinner. The oven was recently turned on in order to heat up their dinners.
[REDACTED] Fire Marshal Warminster, PA 18974

Model
Electric Range 790.90212012
Serial number
VF11958661
Where
Warminster, Pennsylvania: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/16/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20180223-09D95-2147392704. Submitter: Public Safety Entity Search for it on SaferProducts.gov
No one hurt
Made Feb 24, 2018, sent to the company Mar 5, 2018, published by CPSC Mar 19, 2018

The product, in the report: Kenmore range 79094142310

Two year old electric range burners heat controllers quit functioning while in use and burner can’t be adjusted resulting in infinitely heating elements. It has happened on two different burners-first one in October 2017, we discontinued using the defective burner so our kitchen wouldn’t catch fire. Second, different burner did same thing on today’s date. Huge fire hazard! Kenmore stove model range 79094142310

Model
Kenmore range 79094142310
Serial number
VF44881079
Bought from
Sears, Wyoming
Where
Thermopolis, Wyoming: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/5/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180224-1F192-2147392668. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 8, 2018, sent to the company Feb 16, 2018, published by CPSC Mar 12, 2018

The product, in the report: Kenmore self cleaning electric oven.

We had a Kenmore Self Cleaning oven electric for about 10 years. The burners would not work or did it turn off when we needed to clean it. January 27th 2018 we were making food in the oven all of a sudden we saw flames and smoke coming out the oven the elements were glowing, everything in the oven was burned. It would not turn off and was giving a signal of F3. My Husband finally unplugged the oven and we were ok. One of my dogs got burned from the gas and I got burned on my arm. We did not need to call the fire department.

Bought from
Sears
Where
Camarillo, California: Home/Apartment/Condominium
Who was involved
Age 64, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/16/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180208-0E657-2147393034. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Feb 4, 2018, sent to the company Feb 20, 2018, published by CPSC Mar 6, 2018

The product, in the report: This is a Kenmore bisque glass top stove with four elements. The largest burner is the one that is malfunctioning.

I own a Kenmore glass top stove. One burner only operates on high, and it often does not turn off when turned off by the knob.

Model
790.96124409
Serial number
VF70446895
Bought from
Sears
Where
Alabama: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(2/20/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180204-F7808-2147393153. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 28, 2018, sent to the company Feb 5, 2018, published by CPSC Feb 20, 2018

The product, in the report: Kenmore Electric Oven 790

Oven glass exploded for the 2nd time since purchase. Item was not in use.
Glass spread all over the kitchen and almost caused injury to my daugher.
This oven is obviously a poorly made product and a serious risk to bodily injury. It is unbelievable that Sears has not recalled this product and still selling it to the public.
How can these people sleep at night? Would they buy the product for their own family? This represents a major lack of integrity and honesty.
Do the right thing!

Model
79092803010
Serial number
VF0247431
Bought from
Sears, New Jersey
Bought
Jul 17, 2012
Where
West Deptford, New Jersey: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Child
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/5/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180128-B7CA1-2147393312. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 26, 2018, sent to the company Mar 29, 2018, published by CPSC Apr 12, 2018

The product, in the report: elelctric range

(01/22/2018) The consumer was cooking a TV dinner in the oven. The temperature was set on 375. After about 8 minutes, the consumer checked the TV dinner and saw that the edges were black with embers. The consumer tried to turn the oven off but got a F1 error message. She hit the power button but still could not get the unit to go off. The top coils of the oven were red but the bottom coils were off.
The consumer pulled the unit from the wall. The consumer had to disconnect the range at the breaker to get it to go off. The consumer stated that it took about three hours for the range to cool down.
(01/23/2018) The same thing happened again the next day when the consumer plugged the unit back in.
The consumer contacted the manufacturer and was advised that the range had not been recalled. She was referred to CPSC to file a report.

Model
790.92413201
Serial number
VF23935324
Bought from
in house
Where
Eugene, Oregon: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/29/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180126-8AD7E-1729364. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 24, 2018, sent to the company Apr 26, 2018, published by CPSC May 10, 2018

The product, in the report: Kenmore 27 inch Electric Double Wall Oven - Model #790

Our Kenmore Model 790 electric wall oven was on at 375 degrees to bake a chicken pot pie. After half an hour of heating I began to open the lower oven door to check the status. As I did so - the door handle became unattached on the left side. The handle remained attached on the right side - and swung down hanging perpendicular. What to do?
I proceeded to open the oven door a few inches to see if the inner corner screw was loose or missing. As i did so there was a loud explosion. The glass front of the lower oven door shattered. The safety glass went all over the kitchen floor as far as 12 feet. Some bits of glass also landed on a counter top 5 or 6 feet away. If anyone had been looking thru the looking glass when this blast occurred it is likely their eyes and their face would be at risk. It was fortunate I was standing to the side of the oven as i tried to open the door. None of the glass hit me. The inner glass of the oven did not break - only the outer decorative glass. Afterwards I confirmed that the screw holding the door handle was very loose. It appears that when a screw becomes loose the decorative glass front can drop or move. It is foreseeable that this design flaw creates an unreasonable risk.
We purchased this Kenmore double oven in 2007. It worked as intended for 10 years.

Model
Model # 790
Bought from
Sears in 2007, Massachusetts
Bought
Jan 23, 2018, about then
Where
Orleans, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 79, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore from Sears, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/26/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20180124-40244-2147393411. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 12, 2018, sent to the company Jan 24, 2018, published by CPSC Feb 7, 2018

The product, in the report: Electric Range

Outside layer of glass in Kenmore oven door shattered. We had just finished cooking dinner and the oven handle had fallen off on one side. My husband went to open the oven to take a look to reattach the handle and the glass just suddlenly shattered.

Model
790.46762901
Serial number
NF03421994
Bought from
Sears, Ohio
Where
Franklin, Ohio: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/24/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180107-5E56D-2147393929. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 12, 2018, sent to the company Feb 7, 2018, published by CPSC Feb 22, 2018

The product, in the report: Kenmore Stainless Steel Electric Range with glass top

I was using the quick boil burner on the left side of my stove for approximately 15 minutes while making dinner. I shut off the burner and moved the pan to the unused right side of the range to allow to cool before serving. After serving myself I left the kitchen and went to the living room to eat. Just as I finished and was walking back to the kitchen I heard a loud bang. My glass top had exploded sending large chard’s of glass into my kitchen, living room, dining area and hallway. There were also small pieces of glass in the same area. If I had been in the kitchen when this occurred I could have been seriously injured.

Model
790.94193310
Serial number
VF61922598
Bought from
Sears
Bought
May 15, 2017
Where
Alameda, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/7/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180112-4C8F1-2147393751. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 11, 2018, sent to the company Mar 29, 2018, published by CPSC Apr 12, 2018

The product, in the report: electric range

(01/10/2018) The consumer stated that the oven came on by itself while she was away from home. Also, the inner glass of the oven door shattered.
The consumer also stated that there were times when the oven was warm when it was not in use.
The consumer contacted Sears/Kenmore. She was given another number to call. When she called that number, she was given the number to contact CPSC.

Model
790.95302100
Serial number
VF13918825
Bought from
in home
Where
North Augusta, South Carolina: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/29/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180111-571B5-1725699. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 11, 2018, sent to the company Jun 6, 2018, published by CPSC Jun 20, 2018

The product, in the report: electric range

The submitter was using the oven to make bacon and had set it to bake at 400 degrees. Approximately 30 minutes later, while the submitter was washing dishes she heard a loud pop noise and when she looked over at the oven she noticed the outer glass had shattered. She saw pieces of glass everywhere and some shards were still on the oven door. The submitter said the middle and inner glass is still intact. The submitter said the pieces of glass went as far as 7-10 feet from the oven and there were large pieces and small pieces of glass. The submitter also noticed that some pieces were sharp and others were not.
The submitter then contacted the retailer and reported the incident. The submitter was advised that the unit is not recalled and they would not assist with free repairs. The submitter was then transferred to their recall department and was told again that her range was not recalled. The submitter then was advised to contact CPSC.
The submitter has read many complaints online about similar incidents and is concerned that these products have not been recalled. The submitter indicated that exploding glass is extremely unsafe and it could have injured her grandchildren who are often in the kitchen with her while she cooks. The submitter said she read a statement issued by the retailer about these sort of incidents and they referred to the racks inside the oven as being a cause of the exploding glass but the submitter does not see how the racks could have caused the outer glass to shatter.
The submitter indicated that this is a second home and she only spends about 6 months at this residence. Additionally, for the past 3 years she has only spent a few weeks of the year at this residence.
The submitter indicated that the unit was delivered to the home on April 16, 2011.
The submitter believed contacting the retailer was the same as contacting the firm.

Model
790.46782901
UPC
Unknown
Serial number
NFO49199206
Bought from
Sears, Florida
Bought
Mar 15, 2011, about then
Where
Fort Meade, Florida: Mobile/Manufactured Home
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/6/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180111-7C78E-1725684. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 10, 2018, sent to the company Apr 24, 2018, published by CPSC May 8, 2018

The product, in the report: electric range

The submitter said that his range has the control knobs at the front and they are extremely sensitive to touch. The submitter said he has had three incidents when the knob was accidently touched and the burner turned on. The submitter said the most recent incident occurred yesterday and the submitter accidently rubbed on the turbo boil knob which is to the far left causing it to turn on. The submitter said there was a kettle with a plastic base on the burner and it caught fire. The submitter was able to put out the fire and clean off the range.
The submitter believes the unit poses a fire hazard. The submitter said he has purposely touched the turbo boil knob and it has caused the burner to turn on. The submitter is concerned the most with this knob because it heats up quickly.
The submitter said he has contacted the firm but they were not concerned with the safety hazard and advised the consumer that an inspection would be at his expense.

Model
790.41313412
UPC
Unknown
Serial number
AF60207943
Bought from
Sears, Pennsylvania
Bought
Feb 15, 2016, about then
Where
Broomall, Pennsylvania: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/24/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20180110-33F17-1725565. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 5, 2018, sent to the company Jan 12, 2018, published by CPSC Jan 30, 2018

The product, in the report: Kenmore elite Electric built-in oven

Safety issue... Oven racks fall while cooking, but can be also easily pushed down when not cooking. Very unsafe when your food fall to the bottle m of the oven when cooking. Both lower & upper oven. Seems to be a common occurrence with this oven from n-line forums. Product should be recalled
Can send a video of what easily happens if nessasary.

Model
790.48193002
Serial number
NF34435879
Bought from
Sears
Bought
Dec 1, 2014, about then
Where
Jopli, Missouri: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/12/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20180105-1181E-2147393997. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 28, 2017, sent to the company Apr 24, 2018, published by CPSC May 8, 2018

The product, in the report: electric range

The submitter’s wife turned on the oven to preheat at 375 degrees and after a few seconds the oven’s outer glass shattered. The submitter said his wife was standing in front of the oven and the glass hit her from the waist down. The submitter’s wife did not sustain injuries. The submitter indicated that the inner glass is still intact. used on the weekends
The submitter called the retailer and notified them of the incident. The submitter was told that his unit was not recalled and that there have been many other similar incidents but they would not provide a free repair.
The submitter plans to contact the firm.

Model
790.92803010
UPC
Unknown
Serial number
VF02254741
Bought from
Sears, Mississippi
Bought
Jun 1, 2013, about then
Where
Pearl, Mississippi: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/24/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20171228-A4B96-1721881. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 14, 2017, sent to the company Jun 8, 2018, published by CPSC Jun 22, 2018

The product, in the report: black electric built-in oven

12/14/2017 Contacted Kenmore customer service spoke with rep [REDACTED] at [REDACTED] and was provided Kenmore recall division contact number 800-659-7026. She called Kenmore recall division, spoke with rep [REDACTED] to check for recall, no recall found referred to CPSC to file a report.
08/01/2016 She stated a firm repairman stated the oven walls have expanded in the center section of the oven.
01/01/2016-12/14/2017 Consumer states when oven is powered on or off the oven racks fall down inside oven. When oven is in use she feels this poses a burn hazard. This has happened several times since 01/2016 estimated date.

Model
79048789901
Serial number
NF11224594
Bought from
Sears, Georgia
Bought
Jan 1, 2011, about then
Where
Upatoi, Georgia: Home/Apartment/Condominium
Who was involved
Age 71, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/8/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20171214-657D8-1719108. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 7, 2017, sent to the company Jun 26, 2018, published by CPSC Jul 11, 2018

The product, in the report: Electric Range

These consumers are reporting their electric stove due to safety hazards over the past few years. They have had to replace the left front burner because once turned on it would not turn off approximately three years ago. The caller replaced the circuit board the Spring of 2017 because it was displaying an F10 code and now it is still occasionally displaying the F10 code and giving them safety problems. The F10 does not stop beeping until the callers are able to cool the oven and the only way they can cool the oven off is by unplugging it or flipping the breaker then opening the door. Stove was purchased from an Ohio retailer in 2007. The callers are reporting this as a severe safety and burn hazard. There are no injuries being reported. The caller did contact the manufacturer who referred her to CPSC She is asking that this range be recalled and replaced.

Model
790.96112409
Serial number
VF2617219
Bought from
Sears
Bought
Jun 15, 2007, about then
Where
Canton, Ohio: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/26/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20171207-9789A-1717594. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 5, 2017, sent to the company Dec 13, 2017, published by CPSC Dec 28, 2017

The product, in the report: Kenmore elite electric range model 79099113301

Kenmore elite stove model 79099113301 right front burners turns on itself while not in use and will not turn off got so hot before I knew it was on it melted the plastics on the coffe pot 8” away from it and burnt my hand I contacted the manufacturer sears and they didn’t want to hear it

Model
Kenmore elite
Serial number
Vf41233484
Where
East Haven, Connecticut: Home/Apartment/Condominium
Who was involved
Age 36, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(12/13/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20171205-9E1D3-2147394811. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 3, 2017, sent to the company Dec 8, 2017, published by CPSC Dec 22, 2017

The product, in the report: Kenmore Smooth Top Electric Range

I was cooking on bake and noticed the broiler was somehow on high. I should have known better but moved the roast to a lower rack even though the oven was still on bake and not broil. Eventually the oven must have overheated and a fire started behind the control panel. Sparks and flames could be seen coming out of the top, rear of the stove. We turned off the stove breaker. When it cooled down, I opened the back of the stove and saw the controller board was burnt up. I found many people post online that this was a common issue with this model stove. Model 790.94193310. My stove is just out of warranty but I felt I should report this safety hazard.

Model
790.94193310
Serial number
vf33877705
Bought
Dec 1, 2014, about then
Where
South Hadley, Massachusetts: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/8/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20171203-EE392-2147394866. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 1, 2017, sent to the company Dec 11, 2017, published by CPSC Jan 4, 2018

The product, in the report: Kenmore Elite double oven with microwave on top and oven on the bottom. Purchase in 2015.

Glass door on built in Kenmore Elite oven shattered. It is only 1 1/2 years old, while baking for Thanksgiving Day the door glass shattered. Very scary I have 3 small children at home, my daughter was in the kitchen helping and almost was hit by shattered glass.

Model
Kenmore Elite
Bought from
Sears
Bought
Jul 15, 2015
Where
Menomonee Falls, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 10, Female
The reporter’s relation to them
My Child
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/11/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20171201-CA71A-2147394913. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 25, 2017, sent to the company Dec 4, 2017, published by CPSC Dec 18, 2017

The product, in the report: Standard size oven/range with 4 burners and self-cleaning oven/broiler. Sears Kenmore model: 911.95402000 and serial number: 1G170237Q. White in color

We were cooking dinner. Had turkey in oven at 350 degrees for about 3 hrs before cooking on stove top. Were using all 4 burners when two burners were “out of control” and got extremely hot. Seemed to be much hotter than ever before and could not be controlled. We could turn the burner off or on but on was “red hot” only. One of the pots on stove was uncovered and had liquid gravy that seemed to explode and spewed hot gravy on wall, floor and nearby appliances. We could smell something burnt. When we pulled stove out we could see where the wiring had burned.

Model
911.95102000
Serial number
1G170237Q
Bought from
Came with house
Where
OSKALOOSA, Iowa: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/4/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20171125-2C8F5-2147395114. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 20, 2017, sent to the company Mar 27, 2018, published by CPSC Apr 10, 2018

The product, in the report: Electric range/oven

Consumer reported that the range was not in use when he heard a loud noise and discovered that there was smoke emitting from the oven, he opened the oven door and more smoke dispersed from the unit . He stated that the unit was burning because of the wiring. He unplugged the unit to prevent a house fire.
The manufacturer was contacted and they advised him to contact the recall department, the recall department advised him that there was no recall and that he should notify the agency of this incident.
Consumer feels that this oven is a fire hazard and should be recalled.

Model
790,4760
Bought from
Sears, Florida
Bought
Nov 5, 2011, about then
Where
Fort Myers, Florida: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/27/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20171120-72547-1714029. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 20, 2017, sent to the company Nov 29, 2017, published by CPSC Dec 13, 2017

The product, in the report: Kenmore electric oven/range model number:790.93750102

Kenmore range/oven, model number:790.93750102 does not turn off. Broiler heating element stays on continuously.

Model
790.93750102
Serial number
VF21524492
Bought from
sears, Minnesota
Where
HERMANTOWN, Minnesota: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/29/2017) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20171120-FC535-2147395235. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Nov 14, 2017, sent to the company Mar 15, 2018, published by CPSC Mar 30, 2018

The product, in the report: electric range

The submitter said she had used the stove top earlier in the day and decided to wipe down the range. She said as she was drying down the oven door with a paper towel she sustained a laceration to her right middle finger. The submitter said the range has an unfinished metal glued to the front door of the oven and it is extremely sharp. The submitter believes the firm should ensure that this stainless steel panel is not sharp prior to selling it. The submitter said she saw many similar reports online and believes this is a common issue with Kenmore ranges.
The submitter said she treated her cut and did not seek medical attention.
The submitter said she called the retailer and advised them of the incident. The submitter was told that her range is not recalled and was told to contact the CPSC Hotline.
The submitter’s husband did not say he would replace it. He expects it to be replaced/fixed.
The submitter indicated that the range was provided by the builder who constructed the home and she moved into the home in October 2017.

Model
790.930113314
UPC
Unknown
Serial number
VF73623664
Where
Fernandina Beach, Florida: Home/Apartment/Condominium
Who was involved
Age 56, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/15/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20171114-0C627-1712774. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 13, 2017, sent to the company Mar 19, 2018, published by CPSC Apr 3, 2018

The product, in the report: electric range

The submitter said he turned on the lower oven to heat up a pizza. Approximately 15-20 minutes later he noticed a popping noise and a burn odor. When the submitter checked the range he noticed that the left front burner had turned on by itself and the heating element was extremely red. The submitter said the control knob was in the off position and he tried using the buttons to shut off the element but it failed to turn off. The submitter then shut off the breaker and he has kept it off.
The submitter came across a recall online and called the firm’s recall hotline but he was informed that his model was not included in the recall.
The submitter plans to contact the firm and the retailer to notify them of the incident.
No prior incident.
The submitter believes the range is not safe and should be recalled.

Model
790.9753000
UPC
Unknown
Serial number
NF12816204
Bought from
Sears, Texas
Bought
Jun 1, 2010, about then
Where
Floresville, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/19/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20171113-09F75-1712064. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Nov 13, 2017, sent to the company Jan 29, 2018, published by CPSC Feb 12, 2018

The product, in the report: Electric range

The submitter had the oven on while she was heating up nachos and heard a loud explosion. The submitter noticed that the oven’s front glass shattered to pieces. The submitter said the inner glass is still intact. The submitter’s son was standing at the sink and sustained a cut on his foot. The submitter treated the cut.
The submitter contacted the retailer to report the issue and request assistance. She was told that her range was not included in a recall and any repairs or inspections would be at the submitter’s expense. The submitter indicated that the Representatives were rude and did not care about the safety hazard. The submitter said she spoke with their Recall Department and they gave her the number to the CPSC Hotline and told her she was calling another office within Sears.
The submitter indicated that she rarely uses the oven and it probably has 10 hours of use during the past 6 years.

Model
79092903010
UPC
Unknown
Serial number
VF02555726
Bought from
Sears, Maryland
Bought
Jun 1, 2011
Where
Fallston, Maryland: Home/Apartment/Condominium
Who was involved
Age 8, Male
The reporter’s relation to them
My Child
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(1/29/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC report 20171113-D8933-1712674. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 9, 2017, sent to the company Mar 19, 2018, published by CPSC Apr 3, 2018

The product, in the report: Electric Range/Oven

Caller is reporting that the range/oven was in use at 375 temperature set for 1 hour. She returned inside for less than an hour and found smoke emitting from the unit which engulfed the kitchen. She was unable to cancel the operation, she moved the range to unplug it. Caller stated that during baking the broil mode came on and would not shut off. She tried plugging in the range and the broil mode came on instantly. The heat from the unit seemed to have a floor tile or two.
Caller contacted the retailer and the advised her to contact the agency to file a report.
Caller feels that this range/oven is a fire hazard.

Model
95809000
Serial number
rk4715166
Bought from
Sears, Massachusetts
Bought
Nov 1, 2008, about then
Where
Pittsfield, Massachusetts: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/19/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20171109-781E6-1711811. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 6, 2017, sent to the company Mar 9, 2018, published by CPSC Mar 26, 2018

The product, in the report: ELECTRIC RANGE

the oven portion of the range stopped working. after checking trouble shooting on line I was told that clock/timer control was most likely the cause so I ordered a new one. when the part arrived I went to change it and when I opened the back panel I found that one of the connections to the control had shorted and burnt to the control. since part of the wire harness is damaged I do not feel it is safe to continue to use. I am going to return the new part and purchase a new range. the range is 5 years old and worked fine up till the above problem. I am just glad that it did not cause a fire. Kenmore model# 790.92702013 serial# VF23778908

Model
790.92702013
Serial number
vf23778908
Bought from
SEARS, New York
Bought
Oct 20, 2012, about then
Where
lagrangeville, New York: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand KENMORE, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/9/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20171106-A403C-2147395771. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 6, 2017, sent to the company Mar 12, 2018, published by CPSC Mar 27, 2018

The product, in the report: Kenmore Smoothtop Electric Range

Our Kenmore Smoothtop electric range (model # 790.94462700) began sparking and smoking from underneath the cooktop and in the controls when we let the oven door close hard. I tried to reproduce it by letting the door slam (we were still in the middle of cooking), and it happened again. I let the stove cool and removed the back cover panel and lifted the lid. There were two points in the control console were electrical contacts had burnt, and another underneath the surface. One wire had come loose from the rear right heating element and was grounding out on a mounting frame. An L.E.D. indicator had come loose, and one of its wires had welded the unit to the back cover panel of the control console. And a 14ga wire (labeled “line in” on the wiring diagram) had burnt its surrounding plastic clip completely. So, three separate issues that may have occurred over time, but were not noticed until it was dramatic.

Model
790.94462700
Serial number
VF7442907
Where
Edwardsville, Illinois: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/12/2018) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC report 20171106-B1C38-2147395754. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Kenmore electric stoves and ovens

At a glance

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How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

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