Kenmore electric stoves and ovens

The reports, as CPSC published them

1301. No one hurt

      Made Mar 4, 2012 · , sent to the company Mar 12, 2012 · , published by CPSC Mar 26, 2012

      The product, in the report: Kenmore Smoothtop Electric Range

      For the third time now since having my electric range, all of a sudden while cooking food in the oven, the temperature skyrockets out of controL, burning the food. The food would have caught fire if I was not in the kitchen when it happened. Then, once the burnt food has been removed from the oven, I cannot get the oven to shut off. The heating element continues to burn bright orange and produce major amounts of heat until we shut off the breaker to the oven. In the past, we have been able to turn the breaker back on and the oven has reset itself and has seemingly returned to normal. However, on this most recent occasion, once we turned the breaker back on, the heating element turned back on without us turning the oven on. When we came back into the house about 30 minutes later, we could smell something burning, which was the oven. We had no idea it would turn back on by itself.

      Model

      665.92022

      Serial number

      RM2212832

      Bought from

      Sears, Florida

      Bought

      Mar 1, 2002

      Where

      Orlando, Florida: Home/Apartment/Condominium

      Who was involved

      Unknown

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore Electric Range, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1302. No one hurt

      Made Mar 3, 2012 · , sent to the company Mar 12, 2012 · , published by CPSC Mar 26, 2012

      The product, in the report: kenmore electric range, stainless with black trim

      the product is a Kenmore Range. The left front burner will at times go out of control. no matter what the setting is, it will go to high and unable to shut burner off with control. the breaker has to be used to shut off. this is the second time it has done this. the model is 790.9611340A

      Model

      790.9611340A

      Serial number

      VF71526346

      Bought from

      sears, roebuck & co

      Bought

      Mar 10, 2011, about then

      Where

      west springfield, Massachusetts: Home/Apartment/Condominium

      Who was involved

      Age 67, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1303. No one hurt

      Made Mar 3, 2012 · , sent to the company Mar 12, 2012 · , published by CPSC Mar 26, 2012

      The product, in the report: Kenmore Elite Electric Range

      I had the oven set to bake. I noticed the oven seemed to be glowing so when I opened it the broiler was on. The panel display was showing bake. When I turned off the oven it popped and sparked behind the range. The main control circuit board on the back was partially melted and burnt.

      Model

      790.96643700

      UPC

      0022966439911273

      Serial number

      VF73552287

      Bought from

      Sears

      Bought

      Jan 10, 2009, about then

      Where

      Springfield, Missouri: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1304. No one hurt

      Made Mar 2, 2012 · , sent to the company Mar 12, 2012 · , published by CPSC Mar 26, 2012

      The product, in the report: Kenmore 30” Self Cleaning Electic Free Standing Range (white)

      We have received this range brand new with the house we purchased, the product is not heavily used, several times a month at the most.

      On Friday, 02-Mar-2012 the oven was put on 400 degrees to preheat and bake some dinner. However, the heating element became red-hot and white and blue and sizzling, you can hear noise like fire crackers. Turning the oven off would not stop the process. We called 911 and the fire department came to unplug the oven and to find out the lower heating element had snapped or burned through - see the attached picture.

      After the incident I recall an experience from several months ago where the stove would just become red-hot, no matter where you selected it to be between 1 - 10.

      This leads me to think that this is an extremely dangerous product with major engineering flow which can cause fire, death and loss of property.

      Please take this into consideration as there may be other people who own the product and be unware of what might be coming. The serial number was not found on this site. The label reads the following: Sears Roebuck 911.93712020 / 2L220520Q

      Model

      911.93712020 / manufacturer’s reference 19102424G05

      Serial number

      2L230520Q

      Bought from

      Sears, Maryland

      Bought

      May 16, 2002

      Where

      GAITHERSBURG, Unspecified: Home/Apartment/Condominium

      Who was involved

      Unknown

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1305. Hurt, no treatment

      Made Mar 1, 2012 · , sent to the company Mar 8, 2012 · , published by CPSC Mar 22, 2012

      The product, in the report: Kenmore glass top electric range (stainless steel)

      On a Sunday evening I turned on my Kenmore freestanding electric range from Sears that was set to 350 degrees. Approximately 10 minutes into the preheat mode, suddenly “for no reason” the front glass shattered into a thousand pieces all over my kitchen floor. It sounded like a gun shot, if I wasn’t standing near the oven I would never believe this happened. Luckily my young son was not standing near the unit as he would have been covered in glass.

      I purchased this unit two years ago (Feb. 2010) and have no complaints. I contact Sears and they offered no solution except for me to purchase an extended warranty for $260 to cover the damage.

      I later researched this type of incident and notice that I wasn’t alone, many consumers have experience the same thing with similar Kenmore electric ranges. I am only hoping for these type issues to be researched further and a solution to be implemented for this defect.

      Model

      Kenmore Model # 79097453804

      Bought from

      Sears

      Bought

      Feb 6, 2010, about then

      Where

      Mahopac, New York: Home/Apartment/Condominium

      Who was involved

      Age 8, Male

      The reporter’s relation to them

      My Child

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Injury, No First Aid or Medical Attention Received

1306. No one hurt

      Made Mar 1, 2012 · , sent to the company Mar 9, 2012 · , published by CPSC Mar 23, 2012

      The product, in the report: Kenmore Oven Model #665.95802 White Electric Oven purchased from sears

      February 26th, 2012 I came home to find my Kenmore Oven broiler had turned on by itself. I was unable to turn it off using the cancel button. I had to unplug the oven to get it to turn off. Smoke Detectors were going off, house was full of smoke and smelled of fumes. My 17 year old was asleep downstairs. Thank goodness I arrived home when I did. I started researching online if anyone else has had this happen. I am shocked that others had complained since 2009 up until just days ago. Yet Sears will do nothing to compensate or recall product.

      Model

      665.95802

      Bought from

      Sears, Michigan

      Bought

      Mar 1, 2007

      Where

      Traverse City, Michigan: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1307. No one hurt

      Made Feb 24, 2012 · , sent to the company Mar 2, 2012 · , published by CPSC Mar 16, 2012

      The product, in the report: Kenmore Electric Oven/Range, with convection oven feature and ceramic glass stovetop

      The oven was set to Bake at 350 degrees. The top heating element continued to stay on, even after the oven had beeped to indicate that it was preheated to the selected temperature. An F10 error message appeared on the display and a repeated beeping occurred. The owner’s manual instructed hitting the OFF button, but that did not work. The oven continued to heat. Only shutting off the power at the breaker box stopped it. The stove was purchased less than 4 years ago and features a convection oven and ceramic glass stovetop. The convection feature was not in use at the time of the malfunction.

      Model

      790.94453700

      Serial number

      VF81458034

      Bought from

      Sears, Kentucky

      Bought

      Apr 1, 2008, about then

      Where

      Kentucky: Home/Apartment/Condominium

      Who was involved

      Age 41, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1308. No one hurt

      Made Feb 24, 2012 · , sent to the company Mar 22, 2012 · , published by CPSC Apr 5, 2012

      The product, in the report: electric smoothtop range with oven (slide-in unit)

      The oven and the broiler began to turn “on”, while in the off position. When this happens, the controls on the range do not work. The consumer had to trip the breaker in order to turn those items off. This happened one day and the consumer thought that he may have done something wrong.

      The consumer later turned the breaker back on for the range. The next day, the same exact thing happened, while the unit was in the “off” position. The consumer range’s controls would not work, so he tripped the breaker again and left it in the off position.

      (2/18/2012) The consumer went back to the retailer, but their rep. said that did not have any recalls on his unit.

      The consumer purchased a new unit from a different retailer and it was delivered on 2/24/2012.

      The consumer believes that the stove would have definitely caught fire if he had not been home at the time of the incident.

      Model

      79095309100

      Serial number

      VF12510157

      Bought from

      Sear’s

      Bought

      Feb 13, 2002, about then

      Where

      Jefferson City, Missouri: Unspecified

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1309. No one hurt

      Made Feb 23, 2012 · , sent to the company Jun 26, 2012 · , published by CPSC Jul 11, 2012

      The product, in the report: Electric Range/Oven (5 Burners)

      The consumer stated that she was experiencing problems with the electric range front left burner. These incidents has been ongoing for approximately 6 months. Originally, she was unable to turn burner on. Once it came on, she was unable to power off without using the breaker box. When breaker was turned on again, the burner spontaneously came on by itself.

      2/23/12 The consumer called for service and the service agent turned on the burner but was unable to turn it off, she had to switch it off from the circuit breaker.

      2/23/12 The consumer contacted the manufacturer and she was advised to contact the agency to find out if the range had been recalled, but it was not part of the recall.

      The consumer feels that this product is a safety hazard and should be recalled.

      Model

      790.46713605

      UPC

      n/a

      Serial number

      NF73010508

      Bought from

      Sears, Florida

      Bought

      Feb 1, 2007, about then

      Where

      Tallahasee, Florida: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1310. No one hurt

      Made Feb 22, 2012 · , sent to the company Feb 29, 2012 · , published by CPSC Mar 14, 2012

      The product, in the report: Kenmore Smooth Top Electric Range

      I have a Kenmore smooth top range Model number starting with 790-9611. The left front burner when turned on will not turn off and will only stay on the high setting. I had to fip the breaker to get burner to go off. When I fipped the breaker back on the burner came on by itself The burner has failed to respond to the setting controls several times

      Model

      790

      Serial number

      9611

      Where

      Batesville, Mississippi: Home/Apartment/Condominium

      Who was involved

      Age 37, Female

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1311. No one hurt

      Made Feb 20, 2012 · , sent to the company Feb 28, 2012 · , published by CPSC Mar 13, 2012

      The product, in the report: Kenmore 30 inch Radiant Range (Model 790.9641340F) manufactured by Electrolux.

      Sears Kenmore Model 790.9641340F Unit’s electronic oven control module (circuit board) failed causing an electrical arc and immediate unit failure. Electrical arc extended beyond sheet metal housing posing a personal injury and fire hazard. Unit was 2.5 years old. Was forced to purchase a new unit as oven was inoperable and no availability of replacement part until June 2012.

      Model

      790.9641340F

      Bought from

      Sears

      Bought

      May 23, 2009

      Where

      Massillon, Ohio: Home/Apartment/Condominium

      Who was involved

      Age 71, Female

      The reporter’s relation to them

      My Parent

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1312. No one hurt

      Made Feb 20, 2012 · , sent to the company Feb 28, 2012 · , published by CPSC Mar 13, 2012

      The product, in the report: Kenmore Electric Range

      I own a Kenmore Electric Range, model # 790.9611. 3 times after I have used the large front left burner it would not turn off, even after turning the dial to the off position. The burner stayed bright red until I turned it back on and off 2 more times. The 3rd time this happened, sparks came out of the back of the dial. I called the Kenmore product resolution number to be told there is currently no recall on this particular stove, although there are recalls on the same stove with minor differences and different serial numbers. Seas said they could send a repairman, but at my cost.

      Model

      790.9611

      Serial number

      vf71751155

      Bought from

      Sears

      Where

      marcellus, New York: Home/Apartment/Condominium

      Who was involved

      Age 41, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1313. No one hurt

      Made Feb 19, 2012 · , sent to the company Feb 28, 2012 · , published by CPSC Mar 13, 2012

      The product, in the report: Kenmore smooth top range

      Large heating element on cooktop quit working and the broiler turned on by itself and will not turn off. Had to unplug unit to keep from catching fire.

      Model

      790.05661100

      Where

      Marietta, Georgia: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1314. No one hurt

      Made Feb 18, 2012 · , sent to the company Feb 28, 2012 · , published by CPSC Mar 13, 2012

      The product, in the report: Black Electric Range Smooth Cooking Surface

      Top elements coming on by themselves and will not turn off until breaker is thrown. The elements will also turn themselves up from low to to high and not respond to the dials. You definitely can’t leave this stove unattended while cooking. Researched on web and found numerous other Kenmore recalls on other models for the same reasons but are higher end models with the same parts in them obviously. This is a lower end model purchased in bulk by my builder for our neighborhood. I’ve had 3 neighbors have the same issue and since have replaced their range. All called Kenmore to report with no response other than it’s out of warranty. This range IS DANGEROUS.

      Model

      790.96009600

      Serial number

      VF64052854

      Bought

      Sep 1, 2006, about then

      Where

      Chapin, South Carolina: Home/Apartment/Condominium

      Who was involved

      Age 33, Female

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1315. No one hurt

      Made Feb 17, 2012 · , sent to the company Mar 16, 2012 · , published by CPSC Mar 30, 2012

      The product, in the report: Kenmore Smooth Top Electric Range

      The consumer stated that his electric range is a potential fire hazard as the range shorted out while it was in self cleaning mode. The consumer would estimate that the range was in this function for about 15 minutes before the consumer could hear a loud bang. Almost immediately after, the oven made another loud bang and the circuit breaker blew, shutting off the range. The consumer stated that he was not harmed or injured in the process.

      The consumer stated that she did not call the fire department. The consumer called her personal service technician the same day and he concluded the incident took place because all of the connections of the range were loose, causing the range to trip the circuit breaker. The consumer assumes that there may have been sparks behind the range.

      The consumer stated that the products damage did not extend to his home. The consumer called the retailer two days later and they were upset that the consumer did not have the range fixed by their services and will not reimburse them for the services rendered by their private technician. The consumer has not called the firm. The retailer’s case number is [REDACTED].

      Model

      790.964134D

      Serial number

      VF73226472

      Bought from

      Sears, Pennsylvania

      Bought

      Feb 15, 2008, about then

      Where

      Pocono Lake, Pennsylvania: Home/Apartment/Condominium

      Who was involved

      Male

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1316. No one hurt

      Made Feb 17, 2012 · , sent to the company Mar 22, 2012 · , published by CPSC Apr 5, 2012

      The product, in the report: Electric Range/Oven

      The consumer stated that she was using the electric oven to preheat at 400 degree, approximately 10 mins later the temperature increased on its own and burnt the contents placed in it. She attempted to power it off but it would not turn off, it had to be switched off from the circuit breaker. After waiting a few mins the circuit breaker was switched back on and the oven while being in the off position powered back on.

      The consumer disconnected the unit and removed it to prevent a house fire.

      2/17/12 The consumer contacted the manufacturer and was advised to go on online to find another number to contact them.

      The consumer feels that this oven should be recalled because it poses a fire hazard.

      Model

      790.95302100

      UPC

      n/a

      Serial number

      ZF150223433

      Bought from

      unknown

      Bought

      Jan 5, 2002, about then

      Where

      Misenheiner, North Carolina: Unspecified

      Who was involved

      Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1317. No one hurt

      Made Feb 15, 2012 · , sent to the company Mar 15, 2012 · , published by CPSC Mar 29, 2012

      The product, in the report: Electric Range

      The consumer reported that after using the electric range for baking, the broiler went on and wouldn’t shut off. She had to shut it off at the main circuit breaker. When the circuit breaker was turned back on, the broiler came on. There was no indicator light and the control panel would not power it off.

      Model

      665-92002

      Serial number

      unknown

      Bought from

      Sears, Massachusetts

      Bought

      Jan 1, 2002, about then

      Where

      Fitchburg, Massachusetts: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      Reports CPSC links to it

      20120223-9A68E-1233345

      How badly, in CPSC’s words

      Incident, No Injury

1318. No one hurt

      Made Feb 15, 2012 · , sent to the company Feb 24, 2012 · , published by CPSC Mar 9, 2012

      The product, in the report: Kenmore Electric Range

      I had preheated the oven to four hundred degrees, when I put a pan of rolls in the oven the bottom element started to arc and burn. I turned the oven off and it continued to burn until I unplugged the unit. I am have a physical disability and fire scares me. I unplugged the stove and had some of my friends remove it from my home. I wouldn’t even give this to someone that needed it. It is a fire hazard. I have had elements burn on stoves before. But usually when they start to burn, turning the oven off stops the progression of the flames. Not this one. It wouldn’t stop. I am lucky I was standing in the kitchen. This range has been a disappointment. It is only 11 years old. My last stove, purchased in1972 is still working just fine. The two front burners have not worked in over a year. The smaller front burner has welded itself to the stove top. I was heating soup when that happened. The oven was not grease filled I had cleaned it just after Christmas. I have done some research online and it seems that this particular range is a fire hazard. People should be warned about this. Thank you for listening.

      Model number 91193614010 serial number 1T2574250

      Model

      91193614010

      UPC

      I don’t know

      Serial number

      1T2574250

      Bought from

      Sears

      Bought

      Dec 20, 2000

      Where

      Connellsville, Pennsylvania: Home/Apartment/Condominium

      Who was involved

      Age 53, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1319. No one hurt

      Made Feb 14, 2012 · , sent to the company Feb 22, 2012 · , published by CPSC Mar 7, 2012

      The product, in the report: Kenmore smoth top glass top electric range

      When cooking in my oven, the temperature rose to 500 by its self and would not shut off. Flashes an F1 code.

      Model

      790.95663201

      Bought from

      Sears

      Bought

      Nov 1, 2006

      Where

      Londonderry, New Hampshire: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1320. No one hurt

      Made Feb 14, 2012 · , sent to the company Apr 2, 2012 · , published by CPSC Apr 16, 2012

      The product, in the report: Electric Range w burners

      The consumer stated that he has been experiencing problems with his electric range. The front right burner will not turn off whenever it being turned on and he has had to switch it off from the circuit breaker. He removed the coil from the burner which prevents anyone from using because of the danger that it exhibits.

      The consumer tried to contact the manufacturer but got connected in Canada.

      The consumer feels that this range is a fire hazard and should be recalled.

      Model

      790.46582501

      UPC

      n/a

      Serial number

      NSF6459161

      Bought from

      Sears, North Carolina

      Bought

      Jan 6, 2007, about then

      Where

      Durham, North Carolina: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1321. No one hurt

      Made Feb 13, 2012 · , sent to the company Feb 21, 2012 · , published by CPSC Mar 6, 2012

      The product, in the report: Kenmore Electric Range. Stainless steel glass top.

      I was upstaits around 8:30pm and my fiancé was downstairs watching tv. I heard a loud noise that sounded like something breaking. I called to him to see what it was. He told to me to down I wouldn’t believe it. The front glass window on our oven had exploded and there was glass everywhere. The oven had not been used for more than 24 hours. We have only had it for 2 years.

      Model

      790.97453804

      Serial number

      VF94443446

      Bought from

      Sears

      Bought

      Dec 5, 2009

      Where

      McClure, Pennsylvania: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1322. No one hurt

      Made Feb 13, 2012 · , sent to the company Feb 21, 2012 · , published by CPSC Mar 6, 2012

      The product, in the report: kenmore smoothtop range white/black model#790.96011407 serial #VF70725249

      Kenmore Smoothtop electric range/stove - mod # 790.96011407 - two front burner won’t turn off - turned knob to off went to store and burner was still on - burner will not turn off til i go switch the fuse off- now second front burner does same thing - researched kenmore ranges online and found quite a few of them have this same problem some even been recalled - when i called sears they said my stove was not on recall list and it would cost $129 for tech to come out - when i explained it seemed these stoves have a defect the CSR told me we could argue this all day long but if i wanted it repaired i would have to pay $129....

      Just check out some of the websites- these stoves are dangerous does someone have to die in a fire before this is rectified?

      Model

      790.96011407

      Serial number

      VF70725249

      Bought from

      sears

      Bought

      Feb 1, 2008

      Where

      gainesville, Florida: Unspecified

      Who was involved

      Age 60, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1323. No one hurt

      Made Feb 13, 2012 · , sent to the company Feb 21, 2012 · , published by CPSC Mar 6, 2012

      The product, in the report: Sears Kenmore electric Range

      I have a Sears Kenmore kitchen range, model 790-95414103. It is about 7 years old. Last night, I had a roast in the oven and the range started beeping. It was not the timer, so I checked the oven. The element in the bottom was bright red, my roast was burning, and when I tried to shut off the oven, it would not shut off. I have no idea how hot it was, but when I pulled out the roasting pan and put it on a cutting board, it left black burn marks. The message “F1” was flashing in the window. There was no reference to this error message in the User Guide, so I checked on line and found, to my amazement, that this is a known problem which has been going on since at least 2009. This is an extremely dangerous situation and Sears customers should be notified that this may happen to them. I’m glad I was nearby; I was minutes away from a fire. When I called Customer Care today, I was told that this happens often, but would not be covered because the stove was not under warranty. Having random parts break over time is one thing and you accept that when you buy an appliance; having the manufacturer know that their ranges have a defective part and gamble that it will not cause a fire and loss of property and life is another matter. How do they justify their behavior?

      Model

      790-95414103

      Serial number

      VF24106319

      Bought from

      SEARS

      Bought

      May 1, 2005

      Where

      Manchester, Connecticut: Home/Apartment/Condominium

      Who was involved

      Age 59, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1324. No one hurt

      Made Feb 13, 2012 · , sent to the company Apr 6, 2012 · , published by CPSC Apr 20, 2012

      The product, in the report: smoothtop electric range

      The consumer says she was making pizza for the kids. She smelled something burning. She pushed stop and the entire control panel fell into the stove. It arched up and shot out a white spark. Her house went completely dark. There is a big brown mark on the front of her stove. She contacted the manufacturer who told her its not on recall.

      Model

      790.95039700

      Serial number

      VF84259186

      Bought from

      Sears

      Bought

      Dec 15, 2008, about then

      Where

      Unspecified: Unspecified

      Who was involved

      Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1325. No one hurt

      Made Feb 12, 2012 · , sent to the company Feb 21, 2012 · , published by CPSC Mar 6, 2012

      The product, in the report: kenmore 30” electric free standing range mod# 911.94492990 ser# 911229250

      My product is a Kenmore electric range mod# 911.94492990 ser# 911229250 On February 12,2012 while using the oven to bake food, the lower oven bake bake element began to spark and flame on an approximate three inch spot on the element. I turned the oven off with the knob. The flame went away but the element continued to glow orange. After a few minutes later I noticed the element was still glowing on an approximate one inch spot of the element and the oven was still on at over 400 degrees with the oven knob in the off position. I had to turn the circuit breaker switch off to turn the oven off. When I turn on the circuit breaker, the oven comes back on while the oven knob is turned in the off position.

      Model

      911.94492990

      Serial number

      911229250

      Bought from

      Sears

      Bought

      Feb 1, 2002, about then

      Where

      Westminster, Maryland: Home/Apartment/Condominium

      Who was involved

      Age 47, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1326. No one hurt

      Made Feb 11, 2012 · , sent to the company Feb 21, 2012 · , published by CPSC Mar 6, 2012

      The product, in the report: Kenmore Electric Range Model 790.96009601

      We have Sears Kenmore ceramic top range which has a burner that does not turn off. Despite turning the burner knob, the element beneath the glass stays on Hi. You must disconnect the electrical source to the stove - unplug the 220 or turn off the circuit breaker to turn off the element. When plugged back in the element comes on, despite the knob being turned to “off”. A dangerous situation, as the plug is behind the stove.

      Model

      790.96009601

      Serial number

      VF71326634

      Bought from

      Sears

      Bought

      Feb 1, 2008, about then

      Where

      Rochester, Michigan: Home/Apartment/Condominium

      Who was involved

      Age 50, Male

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1327. No one hurt

      Made Feb 10, 2012 · , sent to the company Feb 17, 2012 · , published by CPSC Mar 5, 2012

      The product, in the report: free standing electric range with oven

      Glass door on Kenmore oven shattered while baking. The outside glass shattered as my wife opened the oven door. We were baking at 450. The oven is about 1.5 years old

      Model

      790.97473805

      Serial number

      VF03337415

      Bought from

      Sears, Kansas

      Bought

      Sep 13, 2010, about then

      Where

      Stilwell, Kansas: Home/Apartment/Condominium

      Who was involved

      Age 46, Female

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1328. No one hurt

      Made Feb 10, 2012 · , sent to the company Feb 29, 2012 · , published by CPSC Mar 14, 2012

      The product, in the report: Kenmore Electric Free standing range

      The consumer stated that his mother in law’s electric range is a potential fire hazard as it seems to exhibit safety issues cited in release 09-333. The consumer found that the range has instances where one of the range burners will not shut off on command and turn on to a temperature and exceeds the temperature desired. Also, the oven will turn on its broiler element on its own while the oven is set to bake.

      The consumer stated that his mother in law’s model is an electric, free standing range with a glass top surface. The first problem the consumer noticed, is that the range would shut itself off intermittently. The consumer stated that these issues have been present almost since the initial purchase. The consumer has yet to call the fire department following any of the incidents or has she called her home insurance company.

      The consumer stated that no one has been injured and his mother in law’s home has not been damaged. The consumer does not have exact dates of all the incidents that occurred. On one occasion, she did have a repairman come to the home to repair the product (date unknown) for similar issues. The consumer is unsure of what part was replaced. The consumer did state that yesterday the broiler element turned on while the oven was on and the consumer’s mother in law was baking brownies.

      The incident caused the kitchen to fill with smoke. The product would not shut off and the consumer had to have someone shut off the range at the circuit breaker. The consumer’s wife feels that the range is putting her parents life at risk. Over the years the consumer has placed calls to the retailer and the manufacturer and they have not been able to address the issue in between 2002-2006. The consumer mother in law has had problems with the range almost immediately since purchase.

      Model

      95802000

      Serial number

      RK3422402

      Bought from

      Sears, Ohio

      Bought

      Feb 15, 2002, about then

      Where

      Magnolia, Ohio: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1329. No one hurt

      Made Feb 9, 2012 · , sent to the company Mar 2, 2012 · , published by CPSC Mar 16, 2012

      The product, in the report: free standing electric range

      The consumer attempted to power the oven in the off position after using it for 30 minutes on 350 degrees. The range would not power off until the circuit breaker was pulled.

      The consumer allowed the range to cool down prior to flipping the circuit breaker on. The oven powered back in the on position without being switched on. The range was then unplugged and the circuit breaker was pulled again.

      On 1/26/2010 the circuit breaker was flipped on and the range was plugged back into the outlet. Within a matter of seconds the oven powered on without being switched on. The range was again unplugged from the outlet and the circuit breaker was flipped.

      The firm was contacted on 1/26/2010 and the consumer was advised that the failure was with the motherboard. She was provided with the cost of parts & labor. She declined in making any repairs and purchased another range on the same date.

      The range is currently placed in her storage shed and has not been used since the failure occurred.

      Model

      665.92022

      Bought from

      Sears, Montana

      Bought

      Feb 1, 2001

      Where

      Roy, Montana: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1330. No one hurt

      Made Feb 8, 2012 · , sent to the company Feb 15, 2012 · , published by CPSC Mar 1, 2012

      The product, in the report: Sears electric range

      While baking in oven, items caught on fire (full flames). Blamed wife for using wrong temp. A week later, while baking cupcakes the same thing happened. The food erupted in flames. Upon extinguishing the fire, I observed that the broiler element was red hot. Was unable to turn it off using the controls. Had to trip the circuit breaker to turn stove broiler off. When circuit breaker was turned back on, the broiler element also came on, even thought the controls indicated it was not on.

      Model

      Model #665.95014102

      Serial number

      RM4329878

      Bought from

      Sears

      Bought

      Nov 26, 2002

      Where

      Oneida, New York: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1331. No one hurt

      Made Feb 7, 2012 · , sent to the company Feb 14, 2012 · , published by CPSC Feb 29, 2012

      The product, in the report: Kenmore electric range

      Turned on oven on our 2005 Kenmore electric range model 790.96619401 and a few minutes later we heard an arcing sound coming from the range and a electrical burnt smell.

      We turned off the oven and then pulled the range away from the wall and unplugged the range. We took off the upper back cover and we could smell that the timer panel (316418702) was where the smell was coming from.

      We are afraid to order a replacement part for about $207 since we don’t know if this replacement timer will be made of better components than the original one.

      Model

      790.96619401

      Serial number

      VF50439405

      Bought from

      sears

      Bought

      Mar 10, 2005, about then

      Where

      Moody, Texas: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1332. No one hurt

      Made Feb 6, 2012 · , sent to the company Feb 14, 2012 · , published by CPSC Feb 29, 2012

      The product, in the report: Rangel oven combo, electronic controls with glass range

      We have a Kenmore Elite Oven/Range combo, Model # 790.99119301, Serial # VF40300220. While the range was off, the right front range came on HIGH by itself. We were not able to turn it off. We had to turn off the fuse at the fuse box. This incident occurred during the evening hours. The Unit is approximately 5 years old. The appliance repair center said that it maybe the control panel and would be cheaper to replace than fix. Our concern is that if we were on vacation, our house may have caught on fire. We left for vacation the following week and just return, the reason for the reporting delay.

      Model

      790.99119301

      Serial number

      VF40300220

      Bought from

      Sears, Florida

      Bought

      Nov 23, 2004

      Where

      Largo, Florida: Home/Apartment/Condominium

      Who was involved

      Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1333. No one hurt

      Made Feb 6, 2012 · , sent to the company Feb 14, 2012 · , published by CPSC Feb 29, 2012

      The product, in the report: Kenmore stainless steel electric coil top range.

      We have a Kenmore electric coil stove which is not a flat top. Model #790.9421340G purchased in Nov. 2009. The electric coils will burn on high even when the dial is set on low. The elements need to be turned off to stop the burner from continueing on high. The elements can be set on 5 and the next next minute the coil is red hot and out of control. This happens everytime we use the stove and believe it is the same problem that the flat top stoves have. It is very dangerous and extremely difficult to cook on this stove top. I was told by sears to unplug it if I didn’t feel safe, but that was all they could do without a service call. I believe this is a safety recall issue and feel they are not acknowledging the problem with these coils and rotary switches. I feel this model and other non flat top models with the digital display and rotary dials should be considered for addition to the recall list. This is especially true if they are experiencing the same issues. It cannot be ignored. There are too many incident dates to include in the form below. They simply won’t fit.

      Model

      790.9421340G

      UPC

      ?

      Serial number

      vp94452968

      Bought from

      Sears

      Bought

      Oct 20, 2009, about then

      Where

      Murrells Inlet, South Carolina: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1334. No one hurt

      Made Feb 6, 2012 · , sent to the company Feb 14, 2012 · , published by CPSC Feb 29, 2012

      The product, in the report: Reference: Kenmore Electric Cook top Model 790 4273403, serial number MF80316697, purchased from Sears 02086, 1404 Old Aberdeen Road, Leigh Mall, Columbus, MS 39705-2129, on 29 JAN 08. Please replace or repair this unit. On or about 11 JUL 11, while cooking I experienced loud BANG and noticed a crack in the glass top. Shortly afterwards, I visited the Sears store where I purchased the cook top. They told me it was safe to use and would not be replaced. Since then many other cracks have occurred and it is dangerous to use. The stove needs to be replaced. I am afraid to use it. The previous, old cook top lasted perhaps 35 years. I expected the same for the Sears unit. This unit is seldom used as I am retired and am only home one or two weeks a month. I travel frequently. I purchased this unit at the recommendation of the Consumers Union.

      Reference: Kenmore Electric Cook top Model 790 4273403, serial number MF80316697, purchased from Sears 02086, 1404 Old Aberdeen Road, Leigh Mall, Columbus, MS 39705-2129, on 29 JAN 08. Please replace or repair this unit. On or about 11 JUL 11, while cooking I experienced loud BANG and noticed a crack in the glass top. Shortly afterwards, I visited the Sears store where I purchased the cook top. They told me it was safe to use and would not be replaced. Since then many other cracks have occurred and it is dangerous to use. The stove needs to be replaced. I am afraid to use it. The previous, old cook top lasted perhaps 35 years. I expected the same for the Sears unit. This unit is seldom used as I am retired and am only home one or two weeks a month. I travel frequently. I purchased this unit at the recommendation of the Consumers Union.

      Model

      790 4273403

      Serial number

      MF80316697

      Bought from

      sears, Mississippi

      Bought

      Jan 29, 2008

      Where

      columbus, Mississippi: Home/Apartment/Condominium

      Who was involved

      Age 70, Male

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1335. No one hurt

      Made Feb 6, 2012 · , sent to the company Mar 19, 2012 · , published by CPSC Apr 2, 2012

      The product, in the report: 30” electric smooth top Range for kitchen home use

      I am reporting for my Mother. She has had a switch replaced twice on her range (the same switch) for not working (right rear eye). On Jan 10, 2012, another eye would not go off (the left rear eye). She turned the switch off and the eye carne back on. This happened a couple times before she was able to get the eye to stay off. She hasn’t turned it on since. This will be send through mail to address and a signed letter by her with more detailed information will be attached. I have tried to send the letter to Kenmore but no address on their website.

      Model

      790.96122408

      Serial number

      VF63634753

      Bought from

      Sears, Tennessee

      Bought

      Sep 4, 2006

      Where

      KingSport, Tennessee: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1336. No one hurt

      Made Feb 4, 2012 · , sent to the company Feb 13, 2012 · , published by CPSC Feb 28, 2012

      The product, in the report: Electric Range

      While boiling water, I heard an electrical “arcing” sound from an adjacent room to the kitchen. When I went to investigate, I could smell something electrical burning, then a second flare up took place, behind the stove, in the upper control area. I quickly pulled the stove out away from the wall and unplugged it to prevent any significant damage. Discoloration of the wall was fortunately the extent of the damage.

      Model

      790.96614406

      Serial number

      VF53057400

      Bought from

      Sears, Pennsylvania

      Bought

      Aug 27, 2005

      Where

      Fleetwood, Pennsylvania: Home/Apartment/Condominium

      Who was involved

      Age 11, Female

      The reporter’s relation to them

      My Child

      As this report names them

      Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1337. No one hurt

      Made Feb 3, 2012 · , sent to the company Feb 13, 2012 · , published by CPSC Feb 28, 2012

      The product, in the report: Kenmore stainless steel electric range smoothtop

      I opened the door of my Kenmore electric range model 790.96213408 and the right side of the handle broke away from the door. I screwed it back together but the next day the handle completely came off when I opened the door. This caused the stainless steel outer part of the door and the glass insert to fall forward while the main part of the door slammed shut.

      The top part of the oven door is held together by the two screws that go into the plastic door handle. The screws seem to be way too short; they only go into the handle about a quarter of an inch. The plastic thread ridges inside the handle are worn and don’t seem capable of holding a heavy door together.

      Someone could easily be burned if the handle falls off while they are taking something out of the oven and the door slams shut.

      Model

      790.96213408

      Serial number

      VF54958135

      Bought from

      Sears, Indiana

      Bought

      Dec 1, 2005

      Where

      Unspecified: Home/Apartment/Condominium

      Who was involved

      Age 56, Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1338. No one hurt

      Made Feb 3, 2012 · , sent to the company Feb 10, 2012 · , published by CPSC Feb 27, 2012

      The product, in the report: kenmore range #790 94389700 black glasstop

      first one of the large burners was red red hot and would not turn off had to turn circuit breaker off only turned breaker on when in use. it stopped turning on so left breaker on. that was a year ago. now just a month ago the other large burner like flashed and the middle part of the burner will not work but the outer edge of the burner turns on. also if you use the broiler it starts smelling like its going to catch on fire when left on for a long time. i called sears when the first burner went out with no help or suggestions. this was within the first year of owning the appliance. kenmore range flat glass top #790 94389700 im really worried it will catch on fire when were not home or sleeping cant afford to buy a new one

      Model

      kenmore 79094389700

      Serial number

      vf74626906

      Bought from

      sears, Washington

      Bought

      Nov 16, 2007, about then

      Where

      hansville, Washington: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1339. No one hurt

      Made Feb 2, 2012 · , sent to the company Feb 21, 2012 · , published by CPSC Mar 6, 2012

      The product, in the report: Smoothtop Electric Range

      The consumer says she went to pre heat the oven. She heard an electrical shortage or “popping” sound. She then smelled something, went to the kitchen and saw smoke coming out of the back of the unit. Her husband unplugged it and took it outside. The consumer says he removed the panel and saw three wires at the very bottom and the one on the right was completely melted. She contacted the manufacturer who wanted to charge her $240 to send a technician. The consumer refused.

      Model

      790.9642340B

      Serial number

      VF64006325

      Bought from

      Sears

      Bought

      Sep 15, 2006, about then

      Where

      Niles, Michigan: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1340. No one hurt

      Made Feb 2, 2012 · , sent to the company Feb 9, 2012 · , published by CPSC Feb 24, 2012

      The product, in the report: Kenmore Elite range with smooth top and electronic controls (not knobs)

      Sears Kenmore Elite smooth top electric range. Burner on the kept getting hotter and hotter and will not turn off. The model number is 790.99122405. The serial number is VF51815467. The numbers are very close, but Sears informs me that our model is not included in the recall. This is the second time that this has happened. We purchased the stove from Sears on 7/25/2005. After incidents of burners going hotter than they were supposed to, burners not turning off, and finally the burner turning on by itself, we had the stove repaired (at our cost) on June 24, 2007. On February 1, 2012, it started again. One of the burners went to high and would not turn off. We only got it off by flipping the breaker to cut off electricity to the stove.

      Model

      Kenmore Elite range with smooth top M #790.99122405

      Serial number

      VF51815467

      Bought from

      Sears

      Bought

      Jul 25, 2005

      Where

      Kansas City, Missouri: Home/Apartment/Condominium

      Who was involved

      Age 49, Male

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1341. No one hurt

      Made Feb 1, 2012 · , sent to the company May 15, 2012 · , published by CPSC May 30, 2012

      The product, in the report: Kenmore stove, with glass top

      Stove was being used in bake mode around 375 degrees. The stove started flashing L10 error for “Runaway temperature” and smoke started coming out from the stove. The stove went to broil on it’s own, and after turning it to off, it started working again on it’s own in broil mode in about 5-10 minutes after it was turned off. The stove had to be shut off from the breaker panel at this point.

      Model

      790.9611340A

      Serial number

      VF70447911

      Bought from

      Builder

      Bought

      Aug 31, 2007

      Where

      Melbourne, Florida: Home/Apartment/Condominium

      Who was involved

      Age 59, Unspecified

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1342. No one hurt

      Made Feb 1, 2012 · , sent to the company May 15, 2012 · , published by CPSC May 30, 2012

      The product, in the report: Sears Kenmore electric self cleaning oven

      The bottom heating element in the oven went from 350 degrees to high heat on its own. We tried to cut the oven off with controls but the element would not cut off, the controls said it was off but the element was still glowing bright red and still on high. The only way to cut off was at the breaker switch.

      Model

      79095599103

      Serial number

      vf24320108

      Bought from

      Sears, Tennessee

      Where

      Unspecified: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1343. Hurt, no treatment

      Made Jan 30, 2012 · , sent to the company Feb 7, 2012 · , published by CPSC Feb 22, 2012

      The product, in the report: Kenmore electric range model #790.98023800

      We purchased a Kenmore Elite range in spring of 2009. Model number790.98023800. In the last couple of months I have noticed that the oven racks will not hold if placed in either of the middle two positions. This resulted in my suffering a minor burn yesterday when the rack fell with a pan of potatoes on it. I have spoke with 3 different departments at Sears and they will take no responsibility at all for fixing this issue. I was told that I should have purchased the extended warrenty. This is an extremely serious issue that will result in serious burns to someone if nothing is done. These ovens need a recall on them. Sears wants to blame Frigidaire because they manufactured them but my purchase was at Sears and they should be responsible. I now have a range that I spent almost $2000.00 on and I can not use to bake. They are many other people on websites such as mysears. com that are also experiencing this. They said they are told by Sears and Frigidaire that “no one else has reported this problem”. Really? Looks to me like a lot of people have reported this problem but no one is willing to do anything about it. I guess when they get sued for a few million dollars they will.

      Model

      790.98023800

      Serial number

      NF90422430

      Bought from

      Sears, Kentucky

      Bought

      Mar 14, 2009, about then

      Where

      Paducah, Kentucky: Home/Apartment/Condominium

      Who was involved

      Age 52, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenomore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Injury, No First Aid or Medical Attention Received

1344. No one hurt

      Made Jan 30, 2012 · , sent to the company Feb 24, 2012 · , published by CPSC Mar 9, 2012

      The product, in the report: Smoothtop Electric Range

      The consumer says the burner turn on by themselves or will not turn off. the knob says it is in the off position and still be turned on. The consumer also says that while in use the temperature will fluctuate without her adjusting the temperature. The consumer contacted the manufacturer today who offered to schedule an appointment for a fee. The consumer says at first it was only the front right burner that was acting up. the consumer is having the same issues as listed in Release # 09-333. Her model number is not listed in the recall.

      Model

      790.9609601

      Serial number

      VF71649555

      Bought from

      came with home

      Bought

      Jan 15, 2007, about then

      Where

      Unspecified: Unspecified

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1345. No one hurt

      Made Jan 30, 2012 · , sent to the company May 15, 2012 · , published by CPSC May 30, 2012

      The product, in the report: Kenmore electric stove

      On 1/28/2012 I was using the stove and it would not turn off when I turned the dial off. I didn’t think it was right... but didn’t pay too much attention to it.

      On 1/29/2012 I came out of the shower and smelled burning. I rushed into the kitchen and found that the stove top had turned on by itself. The dial was switched to OFF... Had I not been at home, my house would have burned down. I called Sears and told me that there was no recall for this model. MODEL: 790 96122409 SERIAL: VF715 20321

      Now I don’t know what to do... I had to unplug it for safety issues and I called Sears for repair but they told me that it was not not on the recall list. Can you make any suggestions? Or do I have to go out and buy a new stove?

      Model

      KENMORE

      Serial number

      VF71520321

      Bought from

      SEARS, California

      Bought

      Jan 1, 2007, about then

      Where

      FREMONT, California: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand KENMORE, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1346. No one hurt

      Made Jan 29, 2012 · , sent to the company Feb 6, 2012 · , published by CPSC Feb 21, 2012

      The product, in the report: Kenmore white electric range model 790.9642240C

      Electric range is Kenmore model 790.9642240C. Using the stove top front left burner, there was a very loud pop/bang and flash from underneath the stovetop surface. I immediately turned off the burner, and later was unable to get heat with or without the “simmer select” switch turned on. I replaced the burner element but range still does not heat. My review of your product reports for this model reveals other reports of similar problems with the same model, so I am reporting this incident in order to provide data to determine if this is a broader product defect.

      Model

      790.9642240C

      Serial number

      VF80954319

      Bought from

      Sears

      Where

      Fairfax, Virginia: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1347. No one hurt

      Made Jan 27, 2012 · , sent to the company May 15, 2012 · , published by CPSC May 30, 2012

      The product, in the report: White Kenmore Model 96212 Electric Range

      My wife pushed the button for “simmer select” on our Kenmore 30 inch electric range (model 96212) which was purchased new at Sears in May of 2005 for $579.99 plus tax. This option has been used a few times before, I am guessing maybe 10 times or so. When she pushed it, it sounded like a shotgun went off with a little smoke, and it kicked off the circuit breaker in the basement. I was concerned about fire, but upon a really quick inspection, all was well. After settling my wife down, I took the back panel off the stove, and noted the circuit board for the simmer select (sears part number 316429301) had burns on it, along with burn marks on the paint behind it. I called Sears, and they wanted to sell me one, and were unable to send me one quickly, so I bought one from our local appliance store for $30.20 plus tax and replaced it. I then decided to look it up on the internet if others had this problem, and came upon the Appliance Repair Forum, where it sounds like multiple people have had this problem. Sears had nowhere to really report this problem.

      Model

      96212

      Bought from

      Sears, South Dakota

      Bought

      May 1, 2005

      Where

      Rapid City, South Dakota: Home/Apartment/Condominium

      Who was involved

      Age 29, Female

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1348. No one hurt

      Made Jan 26, 2012 · , sent to the company Feb 3, 2012 · , published by CPSC Feb 17, 2012

      The product, in the report: Kenmore smooth top electric range

      In the evening of November 12 we noticed that back left burner was cycling on full power for 1-3 seconds, off for 1-2 minutes and on full power again. All of the control knobs on the range were in the off position at the time and the range was not used for at least 3 hours. The back left burner was not used for at least a week before we noticed that it was powering on by itself. We tried to switch the back left burner off using the knob, but it did not work. We pulled the range from the wall and unplugged it. When we plugged it in the back left burner started cycling on full power for 1-3 seconds, off for 1-2 minutes and on again. We unplugged the range and plugged it in again and at this time the back left burner stopped cycling.

      At the time we did not know about the recall due to fire hazard of 4 other models that similar to our range started with 790 number. We thought if we would not use the back left burner it would not be cycling in the future. We were wrong. We never used the back left burner since we noticed its malfunctioning, but between November 12 2011 and January 24 2012 we observed the cycling of the back left burner on at least ten different days. Several times we were able to switch the cycling off by using the knob, other times we simply let it cycling and in an hour or so it would stop cycling by itself. We do not know what forces the back left burner to start cycling because it does it on its own schedule and we do not know when it will start cycling again. On January 23 2012 I lightly touched the glass over the back left burner to check if it was warm and has been cycling recently. The surface was cold but when I touched the glass the back left burner immediately started cycling. On January 24 2012 when I gently moved the range from the wall to unplug it the back left burner started cycling again, although all of the control knobs on the range were in the off position and the range was not used for at least 24 hours. The range is currently unplugged and I hesitate to use it.

      Sears was contacted twice and in both cases they told me that we have to pay full price for the repairs. The second time they actually offered 50% discount on the repairman visit ($65 instead of $129) but we still would have to pay for the cost of all parts needed for the repair.

      I did the research online and found out that 4 different models that started with 790 number were recalled due to the fire hazard (790.99012, 790.99013, 790.99014, 790.99019), but Sears America informed me that our model that also starts with 790 is not a fire hazard (or at least is not on the recall list). In April of 2011 Sears Canada announced that it will perform a free diagnostic inspection of its customers’ smooth-top or coil element electric range by one of Sears Canada’s trained technicians for any customer that contacts Sears experiencing similar issues to those indicated in the August 2009 and October 2010 safety notices but whose range model and serial number are not included in these previous recalls, to verify whether the range is functioning properly. Obviously Sears America is convinced that it has not to do this for ranges that were made on the same factories, at the same days with the same parts that Sears Canada considers are in need of free diagnostic inspection.

      We are not interested in paying for the repairs since all of the burners in our range probably have the same defective parts that regulate switching on and off and without a diagnostic inspection we can’t be sure that the other three burners will not start similar cycling in the nearest future. We are planning to replace the range within the next 1-2 weeks.

      Model

      790. 96114409

      Serial number

      VF71767681

      Bought from

      Sears

      Bought

      Apr 20, 2007, about then

      Where

      Schererville, Unspecified: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1349. No one hurt

      Made Jan 26, 2012 · , sent to the company Feb 2, 2012 · , published by CPSC Feb 16, 2012

      The product, in the report: Kenmore Electric Range glasstop, black.

      I have had a Kenmore Electric range # 790.94339700 since 10/03/2007. several times I burnt food while cooking because the left front burner stayed at Hi temp after I had turned it down. I was always able to turn it on and back off to get it to turn off. Today, 1/25/2012, I was cooking and turned off the burner. Thank goodness I had not left the kitchen as the meal burnt, I tried to turn it off, and after several attempts, I had to pull the stove out from the wall and unplug the range. This is extremely dangerous. I noticed that you have a recall on similar ranges, but not this serial number. Please add it to the recall.

      Model

      790.94339700

      Serial number

      VF72953361

      Bought from

      Sears

      Bought

      Oct 3, 2007

      Where

      Taylor, Utah: Home/Apartment/Condominium

      Who was involved

      Age 61, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1350. No one hurt

      Made Jan 25, 2012 · , sent to the company Feb 1, 2012 · , published by CPSC Feb 15, 2012

      The product, in the report: Kenmore Smooth top electric stove

      I have a kenmore smooth top stove. The stove will not cut off at time I have to unplug it then plug it back up sometimes that work and other times it doesn’t. The next thing I will do is keep turning the on and off knob until the light go off.

      Model

      Kenmore

      Serial number

      vf72447536

      Bought from

      Sears

      Bought

      Jan 1, 2007, about then

      Where

      Harrisburg, North Carolina: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1351. No one hurt

      Made Jan 24, 2012 · , sent to the company Jan 31, 2012 · , published by CPSC Feb 14, 2012

      The product, in the report: kenmore smooth top self cleaning electric range

      oven would not turn off and heated to an extremely high temperature.

      Model

      66592012102

      Bought from

      sears

      Bought

      Jun 1, 2000, about then

      Where

      Steeleville, Illinois: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1352. No one hurt

      Made Jan 23, 2012 · , sent to the company Jan 30, 2012 · , published by CPSC Feb 13, 2012

      The product, in the report: Kenmore Model 790 Glasstop Oven

      Our ~5 year old Kenmore oven model 790 front door glass shattered overnight with no previous damage or warning. We woke up to see the entire front door shattered with a few pieces of glass on the floor, but mostly intact, indicating it shattered with no impact, but somehow pressure difference or perhaps the metal frame flexing with temperature changes over time weakened it with stress building.

      This was a safety concern because if we had children they could have easily gone and found the glass shattered and gotten injured.

      Our dogs were who alerted us as they went and were sniffing the glass shards on the floor. Thankfully they were not hurt, but this is unacceptable since this is a product defect.

      Model

      790

      Bought from

      Sears Roebuck and Co.

      Bought

      Jan 1, 2006, about then

      Where

      Overland Park, Kansas: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1353. Hurt, no treatment

      Made Jan 23, 2012 · , sent to the company Jan 31, 2012 · , published by CPSC Feb 14, 2012

      The product, in the report: Kenmore glass cook top, model number 709.96009601; serial number VF71831578

      My Kenmore smooth cooktop/range burner started changing temperatures on it’s own during use. After noticing the problem we discontinued use and used the other burners. On 1/22/2012 the burner in question activated itself to the highest setting without warning, there was a plastic tray on top of the burner that was heated to the point of disfigurement. Upon entering my kitchen, I noticed the “hot” burner warning light was on and tried to rectify the problem. I had to remove the cover of the stove top and physically remove the burner control and seal off the wires. I researched the problem on the internet and came across the “voluntary” recall, in which I realized the problems explained matched mine to the letter but that the serial numbers included in the recall stopped VERY short of my numbers, by about four hundred thousand. After entering my serial number I was told that my “product is not included in the recall and no further action is required”. They could not be further from the truth, this is a very serious problem that could have resulted in the ignition of a fire that could have caused serious bodily harm or death to my family. I feel that they are trying to sweep this problem under the rug and fear there may be others who may not be as lucky as I was in discovering the issue before it was too late.

      Model

      709.96009601

      Serial number

      VF71831578

      Bought from

      contractors package, came with new home, Florida

      Bought

      Jun 3, 2007, about then

      Where

      Saint Cloud, Florida: Home/Apartment/Condominium

      Who was involved

      Age 32, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Injury, No First Aid or Medical Attention Received

1354. No one hurt

      Made Jan 21, 2012 · , sent to the company Jan 30, 2012 · , published by CPSC Feb 13, 2012

      The product, in the report: Electric Smoothtop Range

      My wife was baking with our Sears Kenmore Electric Range Model #665.95002102 Ser# RM4541940 when it started to heat out of control. Both elements were glowing red hot. My wife was in the immediate area and was able to pull the range out and unplug it. It is certain that further damage would have resulted if my wife had not been able to unplug it when she did. It is not likely that we will repair this unit due to the number of concerns with Kenmore Electric Ranges of this type.

      Model

      665.95002102

      UPC

      unknown

      Serial number

      RM4541940

      Bought from

      unknown

      Where

      Spearfish, South Dakota: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1355. Hurt, no treatment

      Made Jan 21, 2012 · , sent to the company Jan 30, 2012 · , published by CPSC Feb 13, 2012

      The product, in the report: Kenmore Electric Range model 79096412400

      Two days ago, the outer glass door of my oven on my Kenmore Electric Range , and the model number is 790096412400, exploded. The oven was not turned on at the time. Shards of the glass shot across my kitchen. Luckily, the person in the kitchen has only a cut on his hand. The kids and the dog were in the other room. The oven was purchased less then two years ago, in March of 2010. Since the incident I have received the run around from Sears and Kenmore.

      Model

      Kenmore Electric Range model 79096412400

      Bought from

      Sears

      Bought

      Mar 24, 2010

      Where

      Narragansett, Rhode Island: Home/Apartment/Condominium

      Who was involved

      Age 67, Male

      The reporter’s relation to them

      My Friend / Neighbor / Co-worker

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Injury, No First Aid or Medical Attention Received

1356. First aid

      Made Jan 20, 2012 · , sent to the company Jan 30, 2012 · , published by CPSC Feb 13, 2012

      The product, in the report: Kenmore Flat Top Range Model #790-96119409

      I have a Kenmore flat top range model #790-96119409. The large front left burner comes on by itself. The “element on” indicator does not come on to show that the burner is on but the red light under the dial comes on to indicate that the burner is hot, and it is hot. When I have tried using that burner, the temperature does not stay consistent with the temperature that is set on the dial. It either burns at it’s highest or at it’s very lowest setting. I am unable to use this burner because if I turn it on, there is a chance I won’t get it to turn off at all.

      Model

      M# 790-96119409

      Bought

      Feb 28, 2006, about then

      Where

      Cedar Creek, Texas: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Injury, First Aid Received by Non-Medical Professional

1357. No one hurt

      Made Jan 20, 2012 · , sent to the company Jan 30, 2012 · , published by CPSC Feb 13, 2012

      The product, in the report: Kenmore Electric Range

      This is the fourth time this happened in last four months. Left front burner heats up high (higher than setting) and element doesn’t turn off when knob turned to off position. This last time my husband was able to get element to turn off after turning knob on and off five or six times. The previous time this happened to me, 3rd time, I spent about five minutes trying to turn knob from on to off positions and vice versa. I even took plastic knob off and tried turning metal post with pliers to no avail. I finally had to go out to electrical box and turn off electricity to range outlet so no electricity was getting to range/stove. I had the electricity turned off for four hours because I had to leave house and didn’t know whether it would turn on by itself (that hasn’t happened yet). I will be calling Sears now because my hasband saw other ranges (not our model) from Sears having same problems.

      Model

      790.94342700

      Serial number

      VF80238847

      Bought from

      Sears, Minnesota

      Bought

      Jan 23, 2008

      Where

      Northfield, Minnesota: Home/Apartment/Condominium

      Who was involved

      Age 43, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1358. No one hurt

      Made Jan 20, 2012 · , sent to the company Jan 27, 2012 · , published by CPSC Feb 10, 2012

      The product, in the report: Glass cook top electric range

      I have a Kenmore glass cook top electric range model 790.96011407 s/n VF7173147, the left front element on two occasions would not turn off or down. I understand that there is a recall on other models, mine is not on the list. After much research, it appears that the manufacturer has selected a vendor for the element controls that is making a inferior product, and this problem is not isolated to just a few models, but the entire line of glass cook top ranges.

      Model

      790.96011407

      Serial number

      VF7173147

      Bought from

      Sears, Illinois

      Bought

      Aug 24, 2006, about then

      Where

      CARBONDALE, Illinois: Home/Apartment/Condominium

      Who was involved

      Age 38, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1359. No one hurt

      Made Jan 19, 2012 · , sent to the company Jan 26, 2012 · , published by CPSC Feb 9, 2012

      The product, in the report: Kenmore Black 27 in. Electric Double Wall Oven

      The glass fronts on our ovens exploded into a million pieces across the room and could very well have blinded someone if they were looking into the oven to check on food (at the very least).

      Model

      Model # 4773

      Bought from

      Sears

      Bought

      Jul 13, 2008

      Where

      El Paso, Texas: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1360. No one hurt

      Made Jan 18, 2012 · , sent to the company Mar 2, 2012 · , published by CPSC Mar 16, 2012

      The product, in the report: Electric range 5 burner/oven

      On 01/05/2012 the consumer said that around 6:30 pm she was sitting with her husband in the living room when they heard a big explosion coming from the kitchen. The consumer and her husband went to the kitchen and they saw that the electric range oven door shattered in thousands pieces (reason why unknown). There were no injuries.

      The consumer said that the electric range/oven was not in use.

      On 01/15/2012 the consumer went to the retail store (Sears, Lake Forest Mall, Gaithersburg, Maryland) and explained the incident to a sales representative. The sales representative told the consumer, the store will not get the information because the stove is over a year old. Another appliance representative [REDACTED] heard the conversation between the consumer and the sales representative and asked the consumer if she still need more information. The consumer asked [REDACTED] to get the manager. The sales representative [REDACTED] helped the consumer to locate the manager and when she/he cannot be located, she offered to call [REDACTED]. The sales representative [REDACTED] was able to talk with an agent by the name of [REDACTED] who took brief information about the incident and stove model, and consumer’s home telephone number. The agent [REDACTED] told consumer that they will have someone to contact the consumer on January 16th • The consumer said that she did not receive a call and decided to call the same number [REDACTED] on 01/18/2012.

      Consumer feels that her electric range oven door could pose a laceration hazard.

      Model

      790.92803011

      Serial number

      VF04259056

      Bought from

      Sears, Maryland

      Bought

      Nov 10, 2010, about then

      Where

      Gaitersburg, Maryland: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1361. No one hurt

      Made Jan 16, 2012 · , sent to the company Jan 24, 2012 · , published by CPSC Feb 7, 2012

      The product, in the report: Convection; black ceramic top w/ 5 burners. Stainless steel body; free standing unit. Special large window pane glass front.

      Saturday night my husband was heating eggrolls in the oven and when he went to put on the timer, the whole pane of glass in the oven exploded out except for an inch around the edges. No piece was bigger than a tiny shard. It exploded so far as to find pieces of glass in 2 other rooms. He did not slam the door or hit it at all. In fact, later I found a website, http://www.selectsmart.com/DISCUSS/read.php?34,601635,page=1

      that surprised me by having 6 pages of exploding sears glass on ovens that were just sitting and hadn’t been used in days. In almost all the cases, they said Sears told them it never happened before. I called corporate to have them call quality control and warn them, but they insisted I wanted something more.

      Please look into this. If I had a small child in the room, it would have been much worse.

      Model

      79097453800

      Bought from

      Sears

      Bought

      Feb 2, 2010

      Where

      Lincoln, Delaware: Home/Apartment/Condominium

      Who was involved

      Male

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1362. No one hurt

      Made Jan 15, 2012 · , sent to the company Jan 24, 2012 · , published by CPSC Feb 7, 2012

      The product, in the report: Kenmore Electric Range (black) Free Standing

      Kenmore Electric Range attempted to shut off burner after use and burner failed to shut off.

      Model

      790.94039701

      Serial number

      VF84340875

      Bought from

      Sears

      Bought

      Oct 14, 2008

      Where

      Belmont, New Hampshire: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1363. No one hurt

      Made Jan 15, 2012 · , sent to the company Jan 24, 2012 · , published by CPSC Feb 7, 2012

      The product, in the report: smooth top range

      Front right burner element would not shut off although switch was in off position and indicator light was off.

      Model

      790.9601

      Serial number

      VF74070120

      Bought from

      Kmart

      Bought

      Nov 11, 2007

      Where

      Ames, Unspecified: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1364. No one hurt

      Made Jan 12, 2012 · , sent to the company Jan 20, 2012 · , published by CPSC Feb 3, 2012

      The product, in the report: KENMORE ELECTRIC RANGE MODEL # 790.96009600

      KENMORE RANGE MODEL 790.96009600 - For the third time (new unit) Sears has replaced the upper unit for turn off/on - they will STAY ON - OVER HEAT and the only OFF is throw the circuit breaker - they say it happens all the time - Yesterday the baking rod internal melted due to trying to clean the unit (Oven Locks to Clean) - It was not on 5 minutes and the rod smoked and melted. Sears did not see this as a FIRE SAFETY issue either - cause I turned off the CIRCUIT BREAKER before a fire broke out. They REFUSED to replace the unit under warranty, but again ordered the repair parts for all 4 upper cooking surfaces and a new rod for the oven.

      Model

      790.96009600

      Serial number

      VF64666879

      Bought from

      SEARS

      Bought

      Mar 31, 2007

      Where

      White House, Tennessee: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand KENMORE, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1365. No one hurt

      Made Jan 11, 2012 · , sent to the company Feb 9, 2012 · , published by CPSC Feb 24, 2012

      The product, in the report: Frigidaire/Kenmore Electric Range

      Caller’s 23yr old daughter was in his kitchen on January 5th, 2012 when she noticed that the left front burner on the electric range was on. Caller’s daughter had been cooking about 15 minutes earlier but had turned the burner to the off position and thought it had gone off.

      She tried to turn it off a few times then called her father. Father told daughter to turn the breaker off, when he came in that evening he turned the breaker back on thinking problem had been solved.

      January 7th, 2012 caller’s wife had finished cooking, she turned the breaker off, it went off but then came back on by itself a couple of minutes later. Caller told wife to cycle through the elements by turning each one off and on until she returned to the left front burner and then she was able to turn it off.

      Caller’s now keep the breaker turned off unless they are using the range at the time. He would like to report this range as a fire hazard and ask that it be recalled,

      He would like repair at manufacturer expense.

      Model

      790.46613502

      Serial number

      NF63114100

      Bought from

      Sears, Florida

      Bought

      Jun 15, 2006, about then

      Where

      Orange Beach, Alabama: Home/Apartment/Condominium

      Who was involved

      Age 23, Female

      The reporter’s relation to them

      My Child

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1366. No one hurt

      Made Jan 11, 2012 · , sent to the company Jan 19, 2012 · , published by CPSC Feb 2, 2012

      The product, in the report: Electric Range Kenmore flat top range model 790.96002601

      Burners wont turn off on Kenmore 79096002601. The burners will switch on to high even when the knob is set to medium and then the burner will not shut off. I called their help line at 1-800-549-4505. All they could off was to send a technician out for a minimum fee of $150. They have recalled other ranges having this problem but have done nothing in regards to a recall for this model. This is a fire hazard and could cause serious damage or injury. I can’t believe they have not recalled this and are not standing behind this product. I will never purchase a kenmore appliance ever again.

      Model

      790.96002601

      Serial number

      VF74598010

      Bought from

      Sears, Missouri

      Bought

      Dec 1, 2010, about then

      Where

      Dardenne Prairie, Missouri: Home/Apartment/Condominium

      Who was involved

      Age 33, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1367. No one hurt

      Made Jan 10, 2012 · , sent to the company Jan 19, 2012 · , published by CPSC Feb 2, 2012

      The product, in the report: Kenmore Smoothtop Electric Range. Model 790.9622240B

      We have a Sears Kenmore Smoothtop Electric Range, purchased in 2007. When we turn the left front burner on (which is the “simmer select” feature), it makes a click noise. My husband pulled the stove out, removed the back panel, and looked behind the control knob. He observed visible electrical arc-ing while the burner was operating. He also observed excessive carbon build-up behind the knob, indicating a long-term issue and potential for fire due to exposed electrical arcs. Each time the burner pulses “on” and draws current, another arc happens.

      This is not a burner that we use regularly. The issue was detected due to the audible arc-ing sound that my husband (who works in the electronics industry) noted. I would not have known this to be an electrical problem and would have probably used the burner, possibly leading to fire.

      He heard this noise about three months ago and instructed me not to use the burner. He just today had time to pull out the stove and noticed the carbon build-up.

      Model

      7900.9622240B

      Serial number

      VF71154717

      Bought from

      Sears, Illinois

      Bought

      Jun 1, 2007, about then

      Where

      Lombard, Illinois: Home/Apartment/Condominium

      Who was involved

      Age 33, Male

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1368. No one hurt

      Made Jan 10, 2012 · , sent to the company Jan 18, 2012 · , published by CPSC Feb 1, 2012

      The product, in the report: Smooth Top Electric Range

      Left front burner on smooth top electric range (Kenmore Model 790.9601) turns on spontaneously. We were alerted to this condition by a dish towel that was lying on the burner began to burn.

      FORTUNATELY, no one was hurt.

      Further investigation, WITH ALL BURNER KNOBS FULLY TURNED OFF, we were able to re-create the situation by placing a teakettle on top of the burner for a few moments. After removing it the burner glowed. We contacted Sears and they said that a product safety form was filled out. They graciously agreed to pay for a diagnostic test. We will be responsible for further labor and replacements of parts.

      This is absolutely some kind of design flaw.

      Model

      790.96010407

      Serial number

      VF71729938

      Bought from

      Sears

      Bought

      May 7, 2007, about then

      Where

      Rochester, New York: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1369. No one hurt

      Made Jan 9, 2012 · , sent to the company Jan 17, 2012 · , published by CPSC Jan 31, 2012

      The product, in the report: Black electric range 30 inches

      Cooking brownies on my kenmore electic range model # 790.9588930, serial # VF33047798 at 350 degrees. Oven starting beeping non stop. Went over and brownies were black and smoking. Oven obviously was too hot. Had an F1 error code. Took the brownies out got the manual out and read how to shut off the oven. Beeping stopped and maybe a minute later went off again. Realized that the oven was not shutting off and was getting hotter and hotter. Was able to carefully pull over out and unplug. Called the number in the manual for F1 errors and was told a technician can come out. Looked online and was amazed by how many other consumers have had this same problem. But no recall!

      Model

      790.95889300

      Serial number

      VF33047798

      Bought from

      Sears, Connecticut

      Bought

      Jun 30, 2003, about then

      Where

      Cheshire, Connecticut: Home/Apartment/Condominium

      Who was involved

      Age 39, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1370. No incident, no one hurt

      Made Jan 9, 2012 · , sent to the company Feb 9, 2012 · , published by CPSC Feb 24, 2012

      The product, in the report: Electric Range.

      The consumer says her husband told her the oven came on by itself one day. The consumer says the oven heating element now wont shut off. She says that it doesnt shut off and it just gets hotter. She says she had oven set at 170 degrees. She says after about 30 minutes she got an E2 and F3 error messages. She noticed the food was burning and tried to turn the oven off but it would not go off. The only way to get it to shut off was to cut off the circuit breaker. The unit is experiencing the same problem as in 09-333 but her model is not included in the recall.

      Model

      665.95802000

      Serial number

      RK4635618

      Bought from

      Sears

      Bought

      Dec 5, 2000

      Where

      Unspecified: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      No Incident, No Injury

1371. No one hurt

      Made Jan 9, 2012 · , sent to the company Feb 3, 2012 · , published by CPSC Feb 17, 2012

      The product, in the report: Electric smoothtop (5 burners) electric range

      Consumer stated that he is having similar problems with his electric range as Release # 09-333. He discovered that the right front dual element had came on spontaneously by itself and he was unable to power it off using the control panel, he immediately unplugged it to prevent a house fire. He was not sure how long it was on for but the element was extremely hot. This was the first incident.

      1/9/12 Consumer contacted the retailer and was advised that his model number was not part of the recall and he should contact the agency.

      Consumer is concerned that this range is a fire hazard and should be included in the recall.

      Model

      790.9641440c

      UPC

      n/a

      Serial number

      VF74439983

      Bought from

      Sears, Florida

      Bought

      Nov 15, 2007, about then

      Where

      Jacksonville, Florida: Home/Apartment/Condominium

      Who was involved

      Male

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1372. No one hurt

      Made Jan 9, 2012 · , sent to the company Jan 17, 2012 · , published by CPSC Jan 31, 2012

      The product, in the report: kenmore white smooth top self clean Model 970686028

      We purchased our home in 2008. The kenmore range was in the home. Everytime I self clean smoke comes out of the vents. Has permanently damaged the outside of stove. Am afraid of fire.

      Model

      970686028

      Serial number

      Vf70721199

      Where

      sexsmith, Canada: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1373. No one hurt

      Made Jan 8, 2012 · , sent to the company Jan 17, 2012 · , published by CPSC Jan 31, 2012

      The product, in the report: Kenmore 30” Electric Range

      Kenmore electric range had an electrical fire. Circuit board behind electric cook settings arced and caught fire. Fire went out when breaker tripped. This component did not work when stove was purchased and replaced under warranty. Circuit board is folded over in two sections and appeared to arc across the boards (potentially poor design).

      Part number that caught fire: 316418702 Model 790.96612400 Serial VF033182 Purchased in 10/2004

      Model

      790.96612400

      Serial number

      VF033182

      Bought from

      Sears, Michigan

      Bought

      Oct 10, 2004, about then

      Where

      Metamora, Michigan: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1374. Hurt, no treatment

      Made Jan 7, 2012 · , sent to the company Jan 17, 2012 · , published by CPSC Jan 31, 2012

      The product, in the report: Kenmore electric range model 790.9280, stainless steel free-standing

      I bought a new Kenmore electric range, model 790.9280, in December, from the Sears in the Holyoke Mall, Holyoke, MA. It was delivered and installed by the Sears delivery crew on 12/12/11. Within a day or two following delivery, I read the “Getting started...” paper (“Read 1st”) and noticed the section as follows: “Q. When I used my oven for the first time there was an odor and some smoking? A. It’s possible to experience some odors and/or a small amount of smoke from your new range. The odor will diminish after first using your oven. Before cooking in your oven for the first time, we recommend that you turn the oven ON to 400o F for 30 minutes minimum. This will allow for an initial burn-in period. You may also ventilate the kitchen by opening a window.”

      Thinking this sounded like a good idea, I followed this direction, heating the stove to 400o for approximately 45 minutes, turning on the kitchen exhaust and hood fans, and (even though it was December) opening the kitchen and bathroom windows. The stove produced a noxious odor and I observed some smoke coming from the oven’s vent above the rear left corner of the cooktop. The smell was bad, but not intolerable.

      Thinking that this was adequate, based on the information quoted above, a few days later I baked an acorn squash in the oven, at 425o for approximately 50 minutes (I had preheated the oven, too). During baking I noticed a light noxious odor, the same as noted during the initial use, but told myself that this was just “burn in” as above, and that it probably wouldn’t ruin the food. The squash cooked beautifully, but, alas, was inedible: I took one bite, and tasted a horrible metallic/lighter fluid tang, which hit me like a punch to the stomach. I didn’t even compost the rest of the squash, it went right into the trash.

      A few days later I baked a small frozen pizza in the oven, approximately 11 minutes at 400o, preheating again, and found to my dismay that its flavor, too, was spoiled by the taste of burnt metal and solvents. I resolved not to bake anything else in the oven until this noxious problem was resolved.

      The holidays came and went, but on the evening of Monday, January 2, I thought that I would deal with the oven. After putting my 1-year old daughter to sleep (I wouldn’t want her exposed to nasty fumes), I started this project at about 9 pm. Expecting an odor (but not expecting what subsequently happened), I opened the kitchen and adjacent bathroom windows, turned on the hood and kitchen exhaust fans, and duct-taped sheets over the doorway to the living room. I cleaned the cooktop, removed the wire racks, and wiped down the inside of the oven, which appeared to be absolutely clean. I then turned on the the Flex Clean (self-cleaning) feature, set for 2 hours. After Flex Clean was running for approximately 30 minutes, the smell in the kitchen was so foul that I was forced to turn it off. Smoke was pouring from the oven exhaust vent, though I saw no smoke in the oven cavity itself (though the interior light wasn’t on, so maybe I missed it). The smell was so horrible that it gave my wife a headache almost instantly. My eyes stung and my throat was sore. By 11 pm, while I was trying to figure out how to protect my house and family from the noxious fumes, I had a stomachache, and when I finally went to bed at approximately 11:30, I left the windows open and fans running, despite it being a cold winter night. The odor had stuck to my clothes so I dropped them in the kitchen, but I still smelled it getting into bed: it was in my hair and on my skin.

      On Tuesday, January 3 I awoke at 6:30 (before my daughter) to try to clean the house. To my utter dismay, the noxious smell had not decreased at all overnight. In fact, it had seeped through the barrier I had taped up, and was causing my living area to be uninhabitable. Once my wife and daughter had gotten out of bed, my wife did the best she could to keep my daughter from heading to the living room and kitchen. Meanwhile, I scrambled around the house with my HEPA vacuum, hoping that that would reduce the odor. The kitchen was practically impossible to enter, the smell was so bad. I threw the coats, towels, etc. that had been exposed to the fumes in the clotheswasher, and called the fire department. Shortly thereafter, three firemen came to my door with a high-powered fan that they use to clear smoke out of burning houses. They opened a window in every room of the house, and operated the fan for approximately 20 minutes, blowing air out the kitchen window. (This, despite it being about 10o F outside.) After the firemen had gone, my wife thought the smell had decreased, but I wasn’t sure, and within about 20 minutes of their leaving, my sense was that the odor was as bad as it had ever been.

      I went to work late on Tuesday, thanks to trying to protect my family from the odors caused by a should-be normal function of this Kenmore range. On leaving, I left the fans running and the windows open. My wife and daughter evacuated the house. On returning home at approximately 8 pm (we ate out, since our kitchen is unusable with the odor), I found that the odor had not abated. To the present (Saturday January 7) the smell has still not abated, and our pattern has remained similar. We are avoiding the kitchen to the extent possible, only entering it to use the sink or access the refrigerator in the evenings and mornings, generally leaving the house during the day.

      I have spoken many times with Sears’ customer service about this problem. Eventually they were able to provide a replacement stove. As fine as it is to get a replacement stove, there remain significant problems. My kitchen is unusable (perhaps if I had self-contained breathing apparatus, I could in fact use my kitchen as normal, but I don’t).

      I believe my daughter’s health to be in jeopardy simply by breathing the air in my house, based on the ill effects my wife and I are experiencing after being exposed to these odors for a several minutes. I am now thinking that I will need to have professional cleaning done to resolve the noxious odor. One of the frustrations I have encountered is that I cannot discover what the chemicals involved in the odor are, and what the health risks associated with those chemicals are. To have a noxious chemical smell persist in one’s home for several days, a smell that makes healthy adults feel ill after several minutes of exposure, but not to know anything else about it, is very anxiety-provoking, especially when a baby also lives in the home.

      It has now been more than five continuous days of having windows open and fans running in my kitchen and adjacent bathroom, 24 hours a day. This has been the coldest period we’ve had since last winter; overnight lows on a couple of the nights have been in the single digits. The noxious odor in my kitchen is scarcely reduced from when I shut the Flex Clean cycle off, and my family and I cannot use the kitchen. We have had to eat take-out or eat out--not our habit at all--each day. Sears’ customer service by phone has not been particularly helpful (I’ve had to explain that it is an electric stove and that there is no gas leak, etc., a couple of times, for example). I believe that we are avoiding the worst exposure, and are therefore protecting our health, but the first night of this incident my wife and I suffered ill effects from exposure to these fumes.

      Based on the number of comments on mysears.com, Consumer Reports, and other appliance-related websites, the problem with noxious odors being emitted by new stoves is a known issue. Even with a low-probability occurrence, it is unconscionable for manufacturers of such appliances to not “burn in” stoves in their own factories or other controlled environment. My kitchen should not be the place where coatings, solvents, adhesives, or other chemicals are vaporized after manufacturing.

      I have several questions: -- what should I do now? -- what chemicals comprise the odor? -- do those chemicals pose a health risk in this situation (especially to a baby)? -- how do I get rid of the odor? -- what steps will Sears take to ensure that additional range buyers are not subjected to this experience?

      I have sent a similar report to Sears via its website, but felt that the situation is serious enough to warrant formal reporting with the CPSC.

      Model

      790.92803015

      Serial number

      VF14445841

      Bought from

      Sears, Massachusetts

      Bought

      Dec 10, 2011

      Where

      Easthampton, Massachusetts: Home/Apartment/Condominium

      Who was involved

      Age 36, Female

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Injury, No First Aid or Medical Attention Received

1375. No one hurt

      Made Jan 7, 2012 · , sent to the company Jan 17, 2012 · , published by CPSC Jan 31, 2012

      The product, in the report: Sears (Kenmore) glass-top stove with self-cleaning oven. Electronic controls (vs manual control knobs) Black color with stainless-steel front. Model # 790.96113409 Serial# VF62347259

      I purchased a Sears (Kenmore) glass-top stove/oven model # 790.96113409 for my home approximately 6 years ago. (not sure of exact date). Last evening (1-7-12) my wife was going to bake cookies and turned on the oven to pre-heat to 325. She then said: “there’s something wrong, I think I saw an error code of F10”. We both tried to restart the oven again and noted that the broiler element was actually turning on instead of the bake element (bottom element in oven). I found literature on the stove and noted that an F10 code could be the range probe (heat/temp sensor) or the EOC (electronic oven control board). OK, I understand that parts may fail in appliances. The alarming part is that once I plugged the unit back in, the broiler unit came on “by itself”. I can see where a house fire could occur. If myself or my wife had not been standing in front of the stove observing this, we could have come home to a house on fire. What if my children had discovered this and not known how to handle this and had gotten injured (burned)? I then did some research on line on how to fix this and have noted NUMEROUS reports of others describing the same problem. I think it would be prudent to ask the manufacturers to seek some resolution to this particular problem. I also learned that Kenmore may not be the maker of the oven parts as [REDACTED] and others may actually produce the parts and others may place their name on the end products such as Kenmore. I’m requesting some guidance on what steps to take to move this issue along before a serious incident results in loss of life or someone’s home or both.

      Model

      model # 790.96113409

      Serial number

      VF62347259

      Bought from

      Sears

      Bought

      Jan 8, 2005, about then

      Where

      Oshkosh, Wisconsin: Home/Apartment/Condominium

      Who was involved

      Age 48, Female

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Kenmore (Sears), made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1376. No one hurt

      Made Jan 3, 2012 · , sent to the company Feb 9, 2012 · , published by CPSC Feb 24, 2012

      The product, in the report: Electric range 4 burners

      Consumer states that her electric smooth top range is not included in the recall CAP for NR#09-333 (August 27, 2009), but CPSC should pursue an investigation on his model and serial number, because his range poses the exact same problem as the one on recall.

      The consumer stated that her electric range turned on spontaneously without being switched on (the two front right burners).

      Consumer called and explained the incident to a manufacturer rep., (name unknown), who told consumer that they could send a service technician to her house but consumer would have to pay for service. Consumer did not accept the offer.

      The consumer feels that the range presents a fire hazard.

      There were no injury

      Model

      790.94339700

      Serial number

      VF73027992

      Bought from

      Sears, New York

      Bought

      Jul 15, 2008, about then

      Where

      Campbell, New York: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1377. No one hurt

      Made Jan 3, 2012 · , sent to the company Jan 10, 2012 · , published by CPSC Jan 25, 2012

      The product, in the report: Kenmore Elite Glasstop Range Model Number: 790.99123400; Serial Number: VF43000767 Purchased in 2005. Stainless steel/black with convection oven.

      Upon turning on the oven to “bake” setting, the control panel displayed nonsense. An arcing noise was heard. Sparks shot out the back of the range and sent black smoke into the air. The range was unplugged and no longer works.

      Model

      790.99123400

      Serial number

      VF43000767

      Bought from

      Sears, Kansas

      Bought

      Jun 1, 2005, about then

      Where

      Fredericktown, Ohio: Home/Apartment/Condominium

      Who was involved

      Age 36, Male

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1378. No one hurt

      Made Jan 3, 2012 · , sent to the company Jan 11, 2012 · , published by CPSC Jan 26, 2012

      The product, in the report: Kenmore Ultra Bake, Large Capacity electric smooth-top range and oven

      I was baking at 425 DegF. using my Kenmore Ultra Bake electric oven, Model 665.95802000. I opened the oven door after five minutes and found the broiling element glowing bright red. the oven then beeped and displayed the error code F3E2, indicating a Bake Range Over Temp condition. I pressed the OFF button on the control panel but the broiling element continued to glow. The ultimate solution was to trip the circuit breaker. After 10-minutes I turned the circuit breaker on and the broiler element immediately turned on full blast.

      This same F3E2 error has occurred twice previously; once in 2005 and again in September 2011.

      After some research, it was determined this is a comon fault with the control board. This uncontrolled operation of the broiling element may result in personal injury or death and property damage.

      Model

      665.95802000

      Serial number

      RK3523213

      Bought from

      Sears

      Bought

      Nov 20, 2000, about then

      Where

      Londonderry, New Hampshire: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1379. No one hurt

      Made Jan 2, 2012 · , sent to the company Jan 10, 2012 · , published by CPSC Jan 25, 2012

      The product, in the report: Kenmore 30” Electric convection wall oven

      My Kenmore Electric oven’s electronic control panel sparked, flashed and caught on fire while the oven was preheating. Flames came out the top and singed the cabinet above. The circuit breaker was turned off and the flames went out. The ECP is completely charred as well as the connecting wires, and the oven will need to be replaced.

      Model

      790.49072400

      Serial number

      NF44223196

      Where

      Unspecified: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1380. No one hurt

      Made Jan 1, 2012 · , sent to the company Jan 10, 2012 · , published by CPSC Jan 25, 2012

      The product, in the report: SEARS Kenmore smooth cooktop electric range

      Broiler element turned itself on and could not be turned off by using the controls. We had to turn power off in the electric breaker panel to shut stove down.

      Model

      790.95660100

      Where

      Auburn, Pennsylvania: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1381. No one hurt

      Made Dec 29, 2011 · , sent to the company Jan 31, 2012 · , published by CPSC Feb 14, 2012

      The product, in the report: Electric Range (4 burners)

      Consumer stated that she has been experienced problems with the electric range since she purchased it. The range top overheats to a point that it is too hot to touch the surface. She feels that this heat over a time will affect her countertop.

      12/29/11 Consumer contacted the retailer and was advised that a service rep would be sent out.

      Consumer feels that this range is a safety hazard especially for children and should be reported.

      Model

      790.90312010

      UPC

      n/a

      Serial number

      VF05214034

      Bought from

      sears, Kentucky

      Bought

      Jan 15, 2011, about then

      Where

      Brandenburg, Kentucky: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1382. No one hurt

      Made Dec 29, 2011 · , sent to the company Jan 6, 2012 · , published by CPSC Jan 30, 2012

      The product, in the report: Sears Kenmore glasstop electric range-unable to open oven door to get model information as the bottom is jammed with glass.

      Tonight my two year old Kenmore electirc range outer oven glass door exploded without any reason. I googled “Kenmore oven doors exploding”, and to my great surprise, and disgust, there were several hundred posts from people who had experienced the same shocking and dangerous experience that I had tonight.

      I do not understand why Kenmore has not been forced to issue a recall

      If anyone had been standing in front of the oven when this exploded there would have been serious injury,

      I am very concerned that CPSC has not done anything about this, despite the clear danger this situation poses for the consumer.

      Bought from

      Sears, Arizona

      Bought

      Oct 21, 2009

      Where

      Mesa, Arizona: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1383. No one hurt

      Made Dec 29, 2011 · , sent to the company Jan 30, 2012 · , published by CPSC Feb 13, 2012

      The product, in the report: Electric Range/Oven

      Consumer stated that the Electric range left front burner automatically came on by itself and could not be turned off, it had to be switched off from the circuit breaker. The circuit breaker was switched back on and the burner powered back on.

      12/26/11 The manufacturer was contacted and a service rep was sent out on 12/27, the faulty burner was replaced.

      Consumer is concerned that the other burners might be faulty and there might be a safety hazard.

      Model

      790.96112408

      UPC

      n/a

      Serial number

      VF64938580

      Bought from

      unknown, Florida

      Bought

      Dec 1, 2009, about then

      Where

      Largo, Florida: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1384. No one hurt

      Made Dec 29, 2011 · , sent to the company Jan 9, 2012 · , published by CPSC Jan 24, 2012

      The product, in the report: Kenmore Electric Range, Model # 91199004992, Elite, Serial # 1D192486Q

      We have a Kenmore Electric Range, and we had a fire in the oven top element. Even when we turned the oven off, it continued to burn. I looked for recalls with this type of problem and found the same type of problems with units that have been recalled. I checked the Model # on my electric range, and it did not match the numbers on the recall. It is the exact same problem that the recalled untis have. This is really not safe. My Model Number is 91199004992 and is a Kenmore Elite the same name as the ones that have been recalled. The upper element started to burn just like if you were welding. We had the oven door a little open because we were broiling some steak. We did not know what to do, we shut the broiler off and it did not stop. I ran down stairs to get to the fuses, and pulled the fuse out. while I was doing that my wife and son were upstairs and the burning started shooting out of the door opening, they ran out of the kitchen, and when I heard them yelling and running, I ran upstairs. Very scarry. It did stop and we unpluged the range.

      Model

      Elite #91199004992

      UPC

      I Don’t Know

      Serial number

      1D192486Q

      Bought from

      Sears, Connecticut

      Bought

      May 15, 2002, about then

      Where

      Hamden, Connecticut: Home/Apartment/Condominium

      Who was involved

      Age 64, Female

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1385. No one hurt

      Made Dec 28, 2011 · , sent to the company Jan 6, 2012 · , published by CPSC Jan 23, 2012

      The product, in the report: Kenmore range, glass top all electric

      Started baking cookies on bake setting @ 350 degrees. After 8 minutes the the cookies were blackened and a few were on fire. The broiler was on at a high setting. I turned off the oven and pulled out the burnt cookies. Problem is the broiler did not turn off. I finally had to trip the breaker outside to terminate the broiler element. I waited for 30 minutes and set the breaker, only to find the broiler now comes on by itself, at the highest temperature. After some internet searching, I find this is a very common problem with the mother board controls. Having even found a vendor on ebay “rebuilding” the boards. I would hate to see what could happen with a disabled or elderly consumer in this situation.

      Model

      66592002100

      Serial number

      RL1911731

      Bought from

      Sears, California

      Bought

      Jan 1, 2005

      Where

      Shingle Springs, California: Home/Apartment/Condominium

      Who was involved

      Age 50, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1386. First aid

      Made Dec 27, 2011 · , sent to the company Jan 6, 2012 · , published by CPSC Jan 23, 2012

      The product, in the report: Kenmore Elite Electric Range, brushed stainless steel, glass top

      We have a Kenmore brushed stainless steel Elite glass top stove. I have cut my arm and my finger on the inside of the door edge. The last incident was a cut on my finger that should have had stitches it was that deep. The whole inside oven door edge on top and on the sides has an edge that is razor sharp. There is no smooth “lip” to protect anything that comes in contact with it. This is definitely a manufacturer defect that the company will not back up after numerous attempts in contacting them. Model # 790.9611

      Model

      790.9611

      Bought from

      this was a new appliance in the home when we moved here

      Where

      Chippewa Falls, Wisconsin: Home/Apartment/Condominium

      Who was involved

      Age 54, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Injury, First Aid Received by Non-Medical Professional

1387. No one hurt

      Made Dec 26, 2011 · , sent to the company Jan 4, 2012 · , published by CPSC Jan 19, 2012

      The product, in the report: This is a Kenmore electric range Model # 79095301102. 30” electric range with smooth top.

      Kenmore oven overheated and did not shut off had to turn off the breaker to shut the oven off. It got so hot that it broke my baking dish.

      Model

      79095301102

      Serial number

      VF22032675

      Bought from

      Sears, Nebraska

      Bought

      May 7, 2001

      Where

      Holdrege, Nebraska: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1388. No one hurt

      Made Dec 23, 2011 · , sent to the company Jan 4, 2012 · , published by CPSC Jan 19, 2012

      The product, in the report: Kenmore smooth top electric range and oven

      Front left burner locks on high will not shut off. This requires me to throttle temperature knob back and forth eventually it turns off. This is especially dangerous because you could rotate knob to off position and walk away and this burner is locked on its highest temperature.

      Model

      790.96112409

      Serial number

      vf72616978

      Bought from

      sears

      Bought

      Aug 12, 2009, about then

      Where

      Orland Park, Illinois: Home/Apartment/Condominium

      Who was involved

      Age 53, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1389. No one hurt

      Made Dec 22, 2011 · , sent to the company Dec 30, 2011 · , published by CPSC Jan 17, 2012

      The product, in the report: electric range

      twice in the last two days our Kenmore electric range model 790.95662102 has gone onto maximum heat when set at 250 and 350 deg. respectively. Then tonight it would not turn off at all without using the circuit breaker. I see many models are included in a recall for doing the exact thing ours is doing, however our model does not appear to be on the list..

      Model

      790.95662102

      Serial number

      vf22408194

      Bought from

      sears, Washington

      Bought

      Jul 1, 2002

      Where

      Yakima, Washington: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1390. No one hurt

      Made Dec 22, 2011 · , sent to the company Jan 3, 2012 · , published by CPSC Jan 18, 2012

      The product, in the report: Sears Kenmore electric range.

      The oven was baking at 350 degrees. We noticed that the food item seemed to be burning. We turned the oven “off”, but the heating element did NOT turn off (still glowing bright orange for a couple of minutes after the oven was “off”). We removed the burned food item from the oven, and placed it on the top burner area to cool. A few seconds later, the glass baking dish shattered (exploded) - clearly it was extremely hot. The oven heating element was clearly still ON. I went to the circuit breaker box in the garage and turned off the electric circuit to the range, which of course allowed the oven to turn off and start to cool down. I took a picture of the exploded dish if it is of interest to you.

      This is clearly a safety problem, because the inability of the oven to control its temperature could cause a fire.

      Model

      790.93751103

      Serial number

      VF24333091

      Bought from

      Sears

      Bought

      Jan 6, 2003

      Where

      Colorado Springs, Colorado: Home/Apartment/Condominium

      Who was involved

      Age 53, Female

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1391. No one hurt

      Made Dec 22, 2011 · , sent to the company Dec 30, 2011 · , published by CPSC Jan 17, 2012

      The product, in the report: Kenmore electric range stove, glass top, white

      Pre-heated oven to 400 to make a pizza. Once pre-heated placed my pizza in oven, about 10 mins later I heard a beep and went back into the kitchen to investigate. Stove was showing error code E2 F3. Pizza was burnt. Attempted to turn off oven and it would not shut off, even when all dials and window indicated product was off. Top burner (broiler) was red hot. Had to unplug oven to get it off. Even when plugging oven back in the broiler turned on my itself. Mod # 665.9580400

      Model

      665.9580400

      Serial number

      RK2112155

      Where

      Carson city, Nevada: Home/Apartment/Condominium

      Who was involved

      Age 27, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1392. No one hurt

      Made Dec 19, 2011 · , sent to the company Feb 3, 2012 · , published by CPSC Feb 17, 2012

      The product, in the report: Electric Range/Oven

      Oven never turned off once it reached the set 350 degrees. It continued to increase in temperature. That is why my brownies, which normally take approximately 30 mins to bake, were burnt severely and smoking heavily in 15 min.

      Apparently the gas shattered when I removed it from the oven because of the temperature change. WHich means the oven reached temperatures in excess of 500 degrees. The glass shattering was a very scary experience. The glass was so hot that it burned the floor and started items smoking in a drawer where the glass landed. I could barely get the glass out of the drawer in time before it started on fire. Then the oven would not turn off. I tried to turn it off , it would not do anything. The then F1 code started flashing. I tried to turn it off for it to reset like the instructions stated but to no avail. The coils inside were still glowing red. The only way to turn the oven off was to unplug it. I plugged the oven back in later to see if it reset per manual. The coils immediately began to turn red even though the oven was not turned on. Upon further investigation, I learned that this was a huge problem with this model. It has led to many fires and the compnay does not stand behind their product.

      Model

      790.95201102

      UPC

      n/a

      Serial number

      VF23112194

      Bought from

      Sears, Massachusetts

      Bought

      Dec 1, 2002, about then

      Where

      Florence, Massachusetts: Unspecified

      Who was involved

      Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1393. No one hurt

      Made Dec 19, 2011 · , sent to the company Dec 27, 2011 · , published by CPSC Jan 11, 2012

      The product, in the report: Kenmore Electric Range Model #66595014102

      While baking in the electric range the broiler came on by itself causing the oven to overheat and set off smoke alarms in the house. We could not shut off the range using the controls we had to shut it off at the main circut breaker. This happened twice we since stopped using the range. This is a Kenmore range model # 665 950 14102 Serial #RM192 4215

      Model

      66595014102

      Serial number

      RM1924215

      Bought from

      Sears, Wisconsin

      Bought

      Jun 12, 2002

      Where

      Racine, Wisconsin: Home/Apartment/Condominium

      Who was involved

      Age 56, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1394. No one hurt

      Made Dec 19, 2011 · , sent to the company Jan 17, 2012 · , published by CPSC Jan 31, 2012

      The product, in the report: Smoothtop Electric Range

      The consumer says as the oven was pre heating he noticed an electrical burning smell, and white smoke from behind the control panel. He turned the unit off, and the smoke stopped. He turned it back on but it started smoking again. He turned it off and unplugged it. A service technician says that the control board had started to melt. The consumer says their may have been a fire if they hadnt been in the room at the time. The consumer said the retailer was not able to send anyone till the 28th of December, so he called someone else. The manufacturer also stated that because it has been serviced by someone else, they are not willing to do anything.

      Model

      790.94462700

      Serial number

      VF80628722

      Bought from

      Sears, Michigan

      Bought

      Dec 15, 2008, about then

      Where

      Unspecified: Unspecified

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1395. No one hurt

      Made Dec 19, 2011 · , sent to the company Jan 17, 2012 · , published by CPSC Jan 31, 2012

      The product, in the report: Kenmore Electric Range

      The consumer stated that her electric range is a fire hazard as the left front burner will not shut off on initial command. The consumer has constantly shift the range dial to shut it off. The consumer stated that that burner pops and crackles when it is turned on. The consumer stated that the element does not warm up to the desired temperatures. The consumer stated that her range is similar and posing the same issues the recalled models in release 09-333.

      The range has a smooth top surface. The consumer would estimate that the burner is on for roughly a half hour before she tries to shut it off and it won’t comply. The consumer stated that most times she is using at least one other burner but yesterday the right front burner was the only one on and still the burner would not shut off.

      The consumer stated that the range has not damaged her home. The consumer stated that the range is still in condition. The consumer has not mentioned any issues with the oven. The consumer has yet to call the fire department, the retailer or the firm. The consumer stated that she was not harmed by the product.

      Model

      790.95032503

      Serial number

      VF64864638

      Bought from

      Sears, Florida

      Where

      Defuniak Springs, Florida: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1396. No one hurt

      Made Dec 18, 2011 · , sent to the company Dec 27, 2011 · , published by CPSC Jan 11, 2012

      The product, in the report: Kenmore Elite smoothtop freestanding electric range

      kenmore elite smoothtop freestanding electric range purchased in 2006 the right front burner turns on spontaneously without being switched on when this occurred the burner could not be immediately switched off the 2009 recall repair of this product was previously performed service department of Sears suggested possible contol board replacement for $307 or buy new stove

      Model

      C970-688022

      Serial number

      NF62011764

      Bought from

      sears

      Bought

      Dec 1, 2006, about then

      Where

      Kamsack, Canada: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1397. No one hurt

      Made Dec 17, 2011 · , sent to the company Dec 27, 2011 · , published by CPSC Jan 11, 2012

      The product, in the report: Model 790.95204103 Kenmore (electric) range

      Kenmore 790 range went into very unsafe full heating mode following about an hour of operation at 325F setting. The oven lower element stuck on in full heating mode and the oven began to get very hot (some cookies were scorched at very beginning of event). A minute or two later, the control panel began to beep and an error code of F1 was displayed. The lower element was fully on (very red), my brownies had turned completely black, and some food debris/ash on the bottom was near ignition. Control panel did not respond. Immediately cut power at the breaker. Smoke filled the kitchen and other rooms of the house, but no damage was done.

      Oven should have a shutdown rather than a error code display during a runaway heating event. With 5kW of heating, the oven and surroundings could have easily caught fire, with very bad property damage or injury to my family.

      Similar incidents are described on various internet bulletin boards including Mysears boards, it does not appear that Sears has recalled this item or initiated any informal repair. Considering the danger of fire with this type of failure, this is quite disturbing, I do not plan to use this appliance again.

      Oven is visibly scorched at the vent locations at the door.

      Oven remains very hot after an hour.

      Model 790.95204103 purchased about 5 years ago at Sears.

      Model

      Model 790.95204103

      Serial number

      VF24626756

      Bought from

      Sears, Maryland

      Bought

      Nov 9, 2005, about then

      Where

      West Friendship, Maryland: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1398. No one hurt

      Made Dec 14, 2011 · , sent to the company Dec 22, 2011 · , published by CPSC Jan 9, 2012

      The product, in the report: Kenmore electric Smooth top stove with convection bake, regular bake and broil. Oven is self cleaning.

      Control board on my Kenmore stove all of the sudden went out. I heard a sound that sounded like a wire shorting out, and saw a small amount of smoke. I called Cambell Appliance Heating and Air and was told I needed a control board. I called Sears to order the part and was told this is normal on this model. When we went to replace the Control board, one of the wire and clip bundles have melted onto the Control board making it impossible to replace without buying a new harness. I called Sears to discuss and spoke to [REDACTED] and she said this is a usual problem, but our particular model is not on recall as a fire hazard. A model similar is however.

      Model

      790.94453701

      Serial number

      VF82727831

      Bought from

      Sears

      Bought

      Oct 22, 2009, about then

      Where

      Killeen, Texas: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1399. First aid

      Made Dec 14, 2011 · , sent to the company Dec 22, 2011 · , published by CPSC Jan 9, 2012

      The product, in the report: Kenmore Electric Range freestanding model #790.94223407 stainless/black with coil elements. Serial Number: VP52622466

      I have had numerous problems with this range. The most recent incidents are the most disturbing. This range is a safety hazard and should NOT be on the market. On Thanksgiving 2011 I put my turkey in the oven at 350 degrees - after 45 minutes there was a series of beeps, and when I got to the kitchen it was filled with smoke and my turkey was on fire. The oven was flashing a code F10 which I know to be a runaway temperature code as this is not the first time I have seen this code. This is, however, the first time I had food in the oven when the temperature has ‘runaway’. Immediately I turned the oven off, however, it would NOT go off. My husband had to turn it off at the breaker to get the oven to go off. Thank goodness we were home at the time - or this would have burned our home down. Of course, our dinner was ruined as a result and I will not use the oven again after this incident. A few days later I was using the stove top to make a marinara sauce. I went to turn the marinara down and put it on simmer select. As soon as I pushed the simmer select button there was a loud pop and flash. Sauce shot through the air and was all over everything - including the ceiling and me which caused burns on my arms. I am thankful I was not touching the pot at the time - as it had to be an electrical shock to cause the sauce to explode out of the pot and all over my kitchen. If someone were touching the pot they would have been electrocuted. On several occasions I have been burned by this oven as the entire oven gets blistering hot when using it. Additionally, the handle to the oven door is poorly designed as it has fallen off the door on several occasions. This is a safety hazard as well - especially when you are trying to open the oven door at the time the handle fails. Prior to purchasing this oven we had owned a Kenmore for 20+ years and were very happy with it - I am familiar with how a Kenmore oven should behave. This appliance is a danger to everyone and should not be allowed on the market. Sears needs to recognize this fact and remedy this dangerous situation. I would like for Sears to pick up this oven and reimburse me.

      Model

      790.94223407

      Serial number

      VP52622466

      Bought from

      Sears

      Bought

      Jul 2, 2005

      Where

      Malabar, Florida: Home/Apartment/Condominium

      Who was involved

      Age 43, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Injury, First Aid Received by Non-Medical Professional

1400. No one hurt

      Made Dec 12, 2011 · , sent to the company Jan 25, 2012 · , published by CPSC Feb 8, 2012

      The product, in the report: Electric Range (4 burners)

      Consumer stated that the electric range back burners and front burner will increase heat automatically, the heat cannot be controlled at a lower level. While using the oven the back burner made a popping sound and caused a black burnt spot on the wall at the top of the stove.

      Caller had been experiencing problems since purchase.

      Consumer stated that there has been services done to the range (not sure of dates).

      Consumer stated that she had not called for repair for the most recent incident.

      Model

      790.9421

      UPC

      unknown

      Serial number

      unknown

      Bought from

      Sears, New Jersey

      Bought

      Sep 7, 2007

      Where

      Woodbine, New Jersey: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

CPSC’s disclaimer

Sources