Kenmore electric stoves and ovens

The reports, as CPSC published them

1501. No one hurt

      Made Aug 31, 2011 · , published by CPSC Sep 23, 2011

      The product, in the report: Kenmore smooth-top electric kitchen stove

      [REDACTED] Kenmore smooth-top stove Model # 790.96122400 Serial # VF71312364

      My wife and I purchased a Kenmore stove on 02-18-07 as part of a kitchen remodeling project. It was delivered on 03-16-07. It worked adequately until last week, when my wife noticed that the right rear burner was coming on by itself [control knob was off]. After it happened a few times, we started turning the circuit breaker off in the basement, after using the stove each time. It is very inconvenient, but we could not take the chance that the stove would come on during the night or when we were out of the house.

      I googled the stove problem and discovered that Sears and CPSC have an active recall concerning this problem. But, our stove’s model and serial number are not included in the recall list. When I contacted Sears, they confirmed that our stove is not part of the recall. But, when I described the problem, they believed that it should be. They said they would pass the data along to CPSC and suggested that I initiate a CPSC report.

      I initiated a report 2 days ago, but it got lost on the CPSC website [20110829-D60C2-2147475838]. I spoke to several people at CPSC, and they could not locate it. So, here is another one.

      I believe that the problem with our stove is identical with the ones identified in the recall. I also believe that our model and/or serial number should be added to the recall list. We have just been lucky that the problem did not surface before now.

      We are quite anxious to get this problem fixed as soon as possible for a variety of reasons - safety, wasted money on electricity, inconvenience, etc. Your efforts to resolve this issue as expeditiously as possible, would be appreciated.

      Gratefully yours, [REDACTED]

      Model

      790.96122400

      Serial number

      VF71312364

      Bought from

      Sears

      Bought

      Feb 18, 2007

      Where

      High Bridge, New Jersey: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1502. First aid

      Made Aug 29, 2011 · , published by CPSC Sep 21, 2011

      The product, in the report: 27” Kenmore, electric built in oven, white, self cleaning

      Kenmore electric built in oven, purchased and installed 3/24/10. Turned oven on to 350 to preheat, oven door exploded sending glass flying in all directions.

      Model

      79048762900

      Serial number

      NF00926179

      Bought from

      Sears, Ohio

      Bought

      Mar 24, 2010

      Where

      Dillonvale, Ohio: Home/Apartment/Condominium

      Who was involved

      Age 55, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Injury, First Aid Received by Non-Medical Professional

1503. No one hurt

      Made Aug 29, 2011 · , published by CPSC Sep 21, 2011

      The product, in the report: Kenmore self-cleaning electric range, white, smooth cook top, radiant, free standing

      I preheated my Kenmore range as usual, put in a cake and shortly ( about 5 minutes) began hearing it sizzle. Looked in and it was starting to burn because the top element was on. It normally is not on during bake. Thinking I had hit broil by mistake, I turned it off and on again to bake. When I opened it again, the top element was again heating, so I turned it completely off, but the burner kept heating! I could not reach the plug, so I turned off the breaker. A couple of hours later, when we turned the breaker back on, the stove element began to heat again even though the stove had not been turned on. I read online of the same thing happening to others with Kenmore stoves. As long as this stove is plugged in, the element will continue to heat without ever going off.

      Model

      665.95781

      Serial number

      RK3824033

      Bought from

      Sears

      Bought

      Oct 25, 2000

      Where

      Centennial, Colorado: Home/Apartment/Condominium

      Who was involved

      Age 55, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1504. No one hurt

      Made Aug 26, 2011 · , published by CPSC Sep 28, 2011

      The product, in the report: Smoothtop Electric Range

      The consumer says the right front burner wont turn off. The consumer says initially it would eventually go off after pushing it inward and playing around with it. The consumer says as of recently the burner will not turn off at all and he has to shut off the circuit breaker in order for it to do so. The consumer has contacted the manufacturer who said that the model is not covered under the recall and that he should contact CPSC. The consumer says the problem is exactly as it is described in Release # 09-333. The consumer would like further assistance from the manufacturer as the product poses a fire hazard.

      Model

      790.9912340B

      Serial number

      VF62318222

      Bought from

      Sears, North Carolina

      Bought

      Jul 15, 2006, about then

      Where

      Granite Falls, North Carolina: Home/Apartment/Condominium

      Who was involved

      Male

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1505. No one hurt

      Made Aug 25, 2011 · , sent to the company Sep 23, 2011 · , published by CPSC Oct 12, 2011

      The product, in the report: Electric range 4 burners

      Around 11:00 am on 08/ 19, 2011 consumer turned ‘on’ his oven set up temperature 350 degree for about 5 minutes. Consumer was about to warm some bisques.

      Consumer was in the kitchen talking on the when he heard some ban noise coming from the oven and suddenly a lot of smoke was coming from the back of the range. Consumer said that the range was making a cracking electrical noise.

      Consumer when to the main circuit breakers box turned ‘off’ the electricity from the panel. Then consumer went to his kitchen and closely inspected the stove’s oven found out that all the cables inside the stove were burned.

      Consumer called and explained incident to mfr’s rep. (name unknown) who said that the product is not longer under warranty. No Injury

      Model

      362.92212301

      Serial number

      3Z135155P

      Bought from

      Sears, Alabama

      Bought

      Jan 2, 2004

      Where

      Tuscumbia, Alabama: Unspecified

      Who was involved

      Male

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1506. No one hurt

      Made Aug 24, 2011 · , published by CPSC Sep 16, 2011

      The product, in the report: Kenmore Elite Electric Range model 790.99129405 ,Black, glass cooktop

      Kenmore Elite Electric Range -model 790.99129405 Right front burner came on by itself and stays lit. Cannot use the stove top or oven. Must keep it unplugged. It is a fire hazard!!

      Model

      790.99129405

      UPC

      i don’t know

      Serial number

      VF521256665

      Bought from

      Sears

      Bought

      Jan 1, 2005, about then

      Where

      Bethlehem, Pennsylvania: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kemore Elite, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1507. No one hurt

      Made Aug 24, 2011 · , published by CPSC Sep 16, 2011

      The product, in the report: Electric Self-Cleaning Radiant Glass-Top Ultra Bake Range

      After using the range for dinner and turning it off i noticed a smell of smoke in the house, so I checked the range and the display indicated that is was off. Later the smell got much worse andthis time I actually opened the oven door even though it indicated that it was off and I noticed the broiler elment red hot and the oven very hot. I attemted to turn it off by pressing the oven button and on and then off and the broiler button on then off but it would not go off. I turned the breaker off to the unit. About an hour later and also the next day I cycle the breaker and even though the range display showed it being off the broiler came on.

      From a suggestion of a friend, I seached this site for a recall but none was found on this unit, however, there were multiple reports of the same or similar units with the same problem. The following Incident numbers are from my search: 20110707-3571D-1190453, 20110708-596F0-2147477416, 20110709-70C32-2147477388, 20110510-F4A4E-2147479305, and 20110427-8582D-2147479723. From my reseach these are all in the same model group and the model prefix of 665 indicates they were made by Whirlpool.

      I have been in touch with the Sears Kenmore Executive Customer Relations department and they are still in the process of reviewing my complaint. It’s my opinion that the problem is due to a defective manufacturing process of the control circuit board and repairing the product with a replacement board does not solve the problem of this being a dangerously defective device. The product should be recalled and if an upgraded circuit board is not manufactured the the manufacturer and retailer need to compensate the product owners for the balance of the reasonable product lifespan.

      Model

      665.95024104

      Serial number

      RL3410065

      Bought from

      Sears, Georgia

      Bought

      May 15, 2002, about then

      Where

      Snellville, Georgia: Home/Apartment/Condominium

      Who was involved

      Age 56, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1508. No one hurt

      Made Aug 23, 2011 · , published by CPSC Sep 14, 2011

      The product, in the report: Kenmore, Model #: 790.96009600, from approx. 2006, black, serial #: VF640037994 Electric smoothtop range

      I have a Kenmore smoothtop range from approx. 2006, with model number 790.96009600. At the end of May, the front left burner would not turn off after having been used for cooking. A repairman from Sears came and replaced the infinite switch, and fixed it temporarily. I was out of town almost all summer and only used it twice between the repair (May 20th) and the day the same thing happened again (August 20th). The burner was only on for 3 minutes, and then would not turn off, so I cut power to it with the circuit breaker and unplugged it. A repairman from Sears came again and put in a new part, but could not find anything to explain why the infinite switch broke again so quickly with such minimal use. Since other Kenmore smoothtop ranges have been recalled, I thought I should report my concern. Thanks.

      Model

      790.96009600

      Serial number

      VF640037994

      Bought from

      Sears, Virginia

      Where

      Charlottesville, Virginia: Home/Apartment/Condominium

      Who was involved

      Age 27, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1509. No one hurt

      Made Aug 18, 2011 · , published by CPSC Sep 12, 2011

      The product, in the report: Kenmore electric glass top range. Model 790.96021406. Serial number VF72043427.

      Kenmore electric glass cooktop range has coils that spontaneously convert to “hi” while cooking at lower temperatures. Off the four burners, we have experienced this repeatedly with the two high-power burners.

      Model

      790.96021406

      Serial number

      VF72043427

      Where

      Bethesda, Maryland: Home/Apartment/Condominium

      Who was involved

      Age 41, Male

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1510. No one hurt

      Made Aug 18, 2011 · , sent to the company Sep 19, 2011 · , published by CPSC Oct 3, 2011

      The product, in the report: Electric smooth top 4 burners range with oven

      Consumer states that her electric smooth top range is not included in the recall CAP for NR#09-333 (August 27, 2009), but CPSC should pursue an investigation on her model and serial number, because his range poses the exact same problem as the one on recall.

      Consumer stated that when she turned “on” the right front burner to low setting the temperature increase to the high setting by itself while the burner was set to the “low” setting.

      Consumer said that at the beginning of June the issues started in one burner, but now all the burners suddenly rise the temperature without being switching on.

      Consumer called and explained incident to mfr’s rep. (name unknown) who said that the product is not longer under warranty

      No injury

      Consumer feels that her electric range could pose a fire hazard.

      Model

      790.92321301

      Serial number

      VF33429362

      Bought from

      Sears, Pennsylvania

      Bought

      Sep 4, 2003

      Where

      Unspecified: Unspecified

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1511. No one hurt

      Made Aug 17, 2011 · , published by CPSC Sep 9, 2011

      The product, in the report: Kenmore Electric Range

      We were at home and smelled something burning. We discovered that the oven was on what appeared to be the broil setting and the display was showing the clock and nothing indicating that the oven was even on. The whole stove (Kenmore Model 665-92025101) was extremely hot we had to unplug it to prevent a fire. After it cooled it looked like it had been on the “clean” setting. No one had touched the unit and it had turned on by itself.

      Model

      665-92025101

      Serial number

      RP0211204

      Bought from

      Sears

      Bought

      Aug 8, 2003, about then

      Where

      Holliston, Massachusetts: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1512. No one hurt

      Made Aug 17, 2011 · , sent to the company Sep 23, 2011 · , published by CPSC Oct 12, 2011

      The product, in the report: Electric Built-In Wall Oven

      Consumer stated that while she was asleep, she was awaken by an explosion, she went to the kitchen and discovered that the oven glass door had exploded and shattered glass peices all over the floor.

      Consumer stated that there was no indcation that this incident would occur she had used the oven several hours before. 8/17/11 Consumer contacted the retail store and was advised that her model was not part of the recall and she should report it to the Agency. Consumer feels that this oven is a safety hazard and should be recalled.

      Consumer added: I want to clarify that this model of wall oven has a glass front on the oven-the whole front of the oven door is glass--this is what exploded & broke--The inside glass on the oven (to keep the heat in, but to allow one to see what is baking is still intact. the amount of broken glass was a lot & if anyone had been anywhere near that oven when it broke they would have been embedded with very small, sharp pieces of glass. It seems very dangerous to me. [REDACTED]

      Model

      790.47782405

      Serial number

      NF80723358

      Bought from

      Sears, Kansas

      Bought

      Mar 15, 2008, about then

      Where

      Wichita, Kansas: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1513. No one hurt

      Made Aug 16, 2011 · , published by CPSC Sep 8, 2011

      The product, in the report: Kenmore Smooth top free standing stove.

      Kenmore stove (smooth top). You could not adjust the temperature on the burner. Sometimes it could not be turned off. Then one of the burners came on by itself.

      Model

      790.96002601

      Serial number

      VF71852013

      Bought from

      Sears, Alaska

      Bought

      Oct 17, 2007, about then

      Where

      Anchorage, Alaska: Home/Apartment/Condominium

      Who was involved

      Age 47, Unspecified

      The reporter’s relation to them

      My Child

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1514. No one hurt

      Made Aug 15, 2011 · , published by CPSC Sep 12, 2011

      The product, in the report: Electric range--5 burners -- smooth top

      Consumer states that his electric smooth top range is not included in the recall CAP for NR#09-333 (August 27, 2009), but CPSC should pursue an investigation on his model and serial number, because his range poses the exact same problem as the one on recall.

      Consumer stated that his electric range turned on spontaneously without being switched on (the left front burner).

      Consumer called and explained incident to mfr’s rep. (name unknown) who said that the product is not longer under warranty. Mfr. refer consumer to CPSC.

      Consumer feels that the range presents a fire hazard.

      No injury

      Model

      790.46619502

      Serial number

      NF60918975

      Bought from

      Sears, Tennessee

      Bought

      Aug 22, 2006

      Where

      Franklin, Tennessee: Unspecified

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1515. No one hurt

      Made Aug 12, 2011 · , published by CPSC Sep 2, 2011

      The product, in the report: Kenmore Electric Range Model # 665.92002 Bisque

      Kenmore electric range model #665.92002

      This morning I was baking cookies when I heard two tiny beeps. As I walked over to the range, I saw smoke. Opening the oven, I discovered burnt cookies and parchment paper. I shut the oven off, brought the cookie tray outside to cool. I left the oven door open to cool. When I looked at the oven again, the broiler was beet red and glowing. I pressed the off button again just to be sure, and nothing. I finally had to pull the range out and pull the plug.

      Thank God this happened in the morning, not in the evening when we would be upstairs sleeping. Who would ever expect their oven not to shut off? This is a tragedy in the making. Sears would not comment on the problem, only offering to send a technician out in a week at my expense.

      Needless to say, I will never trust this range again, and will be purchasing another. Please check this out before a tragedy does occur.

      Model

      665.92002

      Bought from

      Sears

      Bought

      Aug 8, 2003

      Where

      Rutland, Massachusetts: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1516. No one hurt

      Made Aug 11, 2011 · , published by CPSC Sep 26, 2011

      The product, in the report: Electric Smoothtop Range

      The consumer says that when she turns the oven off, it stays on. The consumer says that she also gets an E2-F3 code on the digital display. The consumer says that her husband ends up having to shut off the circuit breaker. She says it is the only way to get the oven off. The consumer says the broiler keeps going higher and higher and the entire oven gets hot to the touch. The consumer has the same brand as listed in recall 09-333. Her model and serial number not listed in the recall.

      Model

      95802000

      Serial number

      RK4026318

      Bought from

      Sears, Wisconsin

      Bought

      Aug 15, 2001, about then

      Where

      Eau Claire, Wisconsin: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1517. Hurt, care not known

      Made Aug 10, 2011 · , published by CPSC Sep 1, 2011

      The product, in the report: Kenmore glass top stove model 9580200, serial number RK3825522

      I have a Kenmore electric class top range (MOD 655 95802000 SER RK3825522). I baked chicken like normal (bake @ 375) and when the timer went off (I had been in a different room) I went into my kitchen and noticed that it was extremely hot in there and my food smelled burned. Turns out - the display was beeping and blinking an error message, the broiler coils were on FULL blast, it go so hot that the white door is now yellow at the top and the glass top (NOT on) burned my hand. I hit “cancel” and the oven appeared to be off but the coils NEVER turned off. I had to flip the breaker to get it to turn off. After reading all the other complaints on this model, I know that if I turn the breaker back on the broiler will turn on by its self. IF the processor KNEW there was an error, why didn’t it turn it’s self off?!

      Model

      95802000

      Serial number

      RD3825522

      Where

      Kansas City, Missouri: Home/Apartment/Condominium

      Who was involved

      Age 28, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Injury, Level of care not known

1518. No one hurt

      Made Aug 9, 2011 · , published by CPSC Sep 9, 2011

      The product, in the report: Smoothtop electric range

      The consumer says that he was baking and then turned the oven off when finished. The consumer says the unit seemed like it was off, then he noticed smoke coming out of the oven. When he opened it, elements in the oven were fiery red. He then saw an F1 code on the digital display. The consumer turned the oven off by unplugging it. The consumer says when he plugged the oven back up, the oven turned on immediately. He says the unit was on for about 10-15 minutes prior to the incident. The consumer says that he is now afraid the unit will burn his house down. He says there isnt any visible damage inside the oven.

      Model

      790.95594100

      Serial number

      VF20214032

      Bought from

      Sears

      Bought

      Aug 15, 2002, about then

      Where

      Tallahassee, Florida: Home/Apartment/Condominium

      Who was involved

      Male

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1519. No one hurt

      Made Aug 9, 2011 · , published by CPSC Aug 31, 2011

      The product, in the report: Kenmore White Glass Cooktop Stove

      We have a Kenmore Glass Cooktop, 790.9600.2600, stove and the front right burner would not turn off. It remained on high. We had to turn off the power to our house and then unplug the stove in order for it to turn off. We had to call to get someone to fix it. He stated that it was a fused switch. Here we are one year later and now the burner will not turn on. I am concerned for our safety if it decides to switch back on like the previous issue. This should not continue to be happening for product quality and safety reasons.

      Model

      79096002600

      Serial number

      VF64666653

      Bought from

      Sears

      Bought

      Nov 5, 2006, about then

      Where

      Newberg, Oregon: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1520. No one hurt

      Made Aug 4, 2011 · , published by CPSC Sep 26, 2011

      The product, in the report: Smoothtop electric range

      The consumer says that her husband was making meatloaf, when sparks and flames came out of the back of the control panel. She said there was smoke all over her kitchen. She says the unit may have been on for at least 15-20 minutes. They contacted the manufacturer who informed them that their particular model is not by the recall. They offered to send a technician for a fee. The consumer said she has already had a burner replaced and something on the control panel about four years ago. The model and serial number fall just outside of the recall in release # 09-333

      Model

      790.99124404

      Serial number

      VF51257566

      Bought

      Aug 15, 2005, about then

      Where

      Unspecified: Unspecified

      Who was involved

      Male

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1521. No one hurt

      Made Aug 3, 2011 · , published by CPSC Aug 25, 2011

      The product, in the report: Kenmore electric range model 790.9445 4701

      On Kenmore range control panel, pressed Bake, 325, start, Kenmore range strange beeps, heard sizzle from control panel, black smoke from rear of unit, press stop and pulled unit from wall and unplugged

      Model

      Kenmore 790.9445 4701

      Serial number

      VF83172264

      Bought from

      Sears

      Bought

      Aug 8, 2008, about then

      Where

      Glenolden, Pennsylvania: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      Reports CPSC links to it

      20110805-A1EAC-2147476513

      How badly, in CPSC’s words

      Incident, No Injury

1522. No one hurt

      Made Aug 1, 2011 · , published by CPSC Aug 23, 2011

      The product, in the report: smooth top range white with black cooktop right front has dual burner.

      I purchased a Kenmore smooth top range from Sears in 2007. I had an incident where the one of the dual front burners wouldn’t work (the smaller one), this was about 2 and a half years after I purchased it. I had a repair man in my home for another appliance that I had purchesed that was a defect from (Kenmore) that Sears ultimatly replaced after I argued with them for a month and a half. Anyway I inquired about my range at that time and the repair man said “if its not under warranty I should use it until it dies because I only paid $499.99 for it , it would be more expensive to fix.” I don’t remember exactly on what date it happened but I noticed that the elements on my range seemed to heat up really hot, I thought it was me at first, but over time the problem has gotten worse just recently the elements on the range won’t shut off leaving us with no option but turn off the circuit breaker. I called Sears an they said “my model isn’t on the recall list, I can pay to have it repaired”, when I questioned the Sears rep. I said “I told him I have read a lot of consumer complaints about people having the same problem, I believe Sears knows the problem is very widespread and doesn’t want to admit they sold a defected product,” instead they want the consumer to “foot the bill”. I think Sears has really dissapointed a lot of it’s customers and they should “do the right thing” this is a serious fire hazard it has the potential to burn or kill a lot of people. The Sears rep. I spoke with on the phone told me “ranges don’t last forever” I personally don’t think four years is “forever” their answer to the problem is “don’t use it” I don’ see how anyone is standing up for the consumer on this issue. When I had my house built I could’t get an “occupancy permit” until the anti-tip bracket was installed, but it’s okay if the range burns my house down? I don’t know what elese I can do as a consumer.

      Model

      Kenmore Radiant Range model #790.961.22400

      Bought from

      Sears, New Hampshire

      Bought

      May 8, 2007

      Where

      Barrington, Unspecified: Unspecified

      Who was involved

      Unspecified

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1523. No one hurt

      Made Jul 31, 2011 · , published by CPSC Aug 22, 2011

      The product, in the report: Kenmore Electric Range

      *Turned on oven, within 2 minutes smoke and fire came from the back of CLOCK/TIMER 316418702. I had to shut off the breaker to shut down the oven. If I had not been home we would have lost the house. The code on the clock time was f-10 which stands for runaway temperature. I removed the back of the oven to find that the flexible printed circuit attached to the timer/clock unit had melted and the unit itself started to melt. I have searched the web and have read the troubling stories about this same control unit. This unit was the source of a recall in the Elite brand of sears ovens, Why not all ovens containg this control? What are you waiting for, people are being killed by this issue. How do you sleep at night?

      Model

      790.96612401 / 316418702

      Serial number

      vf44828134

      Bought from

      SearsHome central sales and repair center

      Bought

      Sep 3, 2005

      Where

      Southington, Ohio: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore 790.96614401, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1524. No one hurt

      Made Jul 29, 2011 · , published by CPSC Aug 22, 2011

      The product, in the report: Kenmore Oven, black, electrical, flat top surface

      The outer glass oven doors to our Kenmore oven exploded and shattered all over our kitchen and spread to our living room. This happened as my husband was taking lunch out of the oven. Glass fell at his feets and shot across into our living room where my ten year old son was standing.

      Model

      79046789900

      Serial number

      NF 94431583

      Bought from

      Sears

      Bought

      Dec 5, 2009, about then

      Where

      Fairport, New York: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1525. No one hurt

      Made Jul 27, 2011 · , published by CPSC Aug 18, 2011

      The product, in the report: Kenmore Elite Electric Range

      Turned the oven on and within seconds black smoke and flames came out the back of the range.

      Model

      790.97473800

      Serial number

      VF84347311

      Bought from

      Sears

      Bought

      Nov 8, 2008

      Where

      Fallsington, Pennsylvania: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore Elite Electric Range, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1526. No one hurt

      Made Jul 27, 2011 · , published by CPSC Aug 17, 2011

      The product, in the report: Kenmore Electric Range Glasstop Over 790.96011407

      In short, the burners on the stove top continually stay on or come on on their own unless the breakers are flipped. Seeing how this is a common occurence among MANY, MANY Kenmore electric ranges, (yet mine is not on the recall list), I don’t believe I need to spell out the problem further here.

      Model

      790.96011407

      Serial number

      VF72421720

      Bought from

      Sears

      Bought

      Jan 1, 2008, about then

      Where

      Carrollton, Texas: Home/Apartment/Condominium

      Who was involved

      Age 35, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand GE Kenmore Electric Range, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1527. No one hurt

      Made Jul 25, 2011 · , sent to the company Dec 9, 2011 · , published by CPSC Dec 23, 2011

      The product, in the report: Electric Smoothtop Range/Oven

      Consumer stated that while preheating the oven for approximately 15 mins at 350 degrees, she heard a beeping sound, when she got back to the oven she discovered that the oven had switched to broil on its own which caught her content on fire. The temperature was not displayed on the control panel, this was first time the incident occur. Consumer was unable to use the control panel to power off the unit, she had to remove it from the wall to unplug it.

      Consumer stated that an hour later she attempted to turn on the unit and the incident re-occurred, she unplugged it and is awaiting to contact the retail store or manufacturer.

      Consumer is concerned that she unable to use this oven due to the fire hazard.

      Model

      66595823

      Serial number

      rp2410295

      Bought from

      Sears, Oregon

      Bought

      Aug 3, 2003, about then

      Where

      Eugene, Oregon: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1528. No one hurt

      Made Jul 25, 2011 · , published by CPSC Aug 15, 2011

      The product, in the report: Kenmore Ultra Bake Self Cleaning Super Capacity Electric Range. Almond Color. Flat glass surface top.

      The broiler element of our Kenmore Ultra Bake Electric Range turned on by itself and could not be shut done using the oven controls. The power had to be shut off at the breaker. We caught the issue in time, but this problem could have caused a serious problem if no one had been at home.

      Model

      665.95804000

      Serial number

      RK1710839

      Bought from

      Sears

      Bought

      Apr 2, 2000, about then

      Where

      Gettysburg, Pennsylvania: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore Ultra Bake Self Cleaning Super Capacity Electric Ran, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1529. No one hurt

      Made Jul 25, 2011 · , published by CPSC Sep 12, 2011

      The product, in the report: Electric Smoothtop Range/Oven

      Consumer stated that her electric Range left front burner came on by itself to the highest setting, and she was unable to power it off for 2-3 mins , it had to be turned off by switching it off at the Circuit breaker.

      7/22/11 She switched on the Circuit breaker for the stove and the left front burner came on by itself again.

      7/23/11 She powered the stove back on from the circuit breaker and it came on normal, however, she keeps it switched off from the circuit break to prevent a fire.

      7/23/11 Consumer contacted the retail store and was advised that her model was not part of the recall so the service would be at an expense to her.

      Consumer stated that although her model is not part of the recall she is experiencing similar problems and she feels that this product should be included in the recall.

      Model

      790.46713602

      UPC

      n/a

      Serial number

      nf64222007

      Bought from

      Sears, Florida

      Bought

      Dec 14, 2007, about then

      Where

      West palm Beach, Florida: Unspecified

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1530. No one hurt

      Made Jul 24, 2011 · , published by CPSC Aug 15, 2011

      The product, in the report: Kenmore Oven/Range with smooth top. model 790.960.i2405

      I arrived home to find the surface of my smooth top range hot between the burners with the controls in the off position. This matches a recall on a similar model from the same manufacturer (Release # 09-333).

      Model

      790.960.i2405

      Bought from

      With house

      Where

      Beaufort, South Carolina: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1531. No one hurt

      Made Jul 23, 2011 · , published by CPSC Aug 15, 2011

      The product, in the report: Free-Standing Range with ceramic smooth top

      Regarding Kenmore Electric Range, model # 790.96020405, serial # VF64667084, purchased on 12/13/2006 from Sears, Greece, New York. (3 problems) - since purchasing the range we have noticed that it takes a very long time for the oven to preheat, upwards of 15 to 20 minutes to get to 350* - approx. 13 mths. after purchasing it, the back left burner no longer worked. When the left rear burner is turned on, the endicator light comes on but the burner does not. - recently we have noticed that the front right burner has suddenly gone from low or medium temperature setting to high by itself, also when turning the knob up or down it started making like a grinding sound.....today, 07/23/2011, while using this burner it went to high by itself and would not shut off, after turning the knob up and down it finally shut off. Now it has been approx. an hour since it was used, the hot surface light is now on and the burner is hot, too hot to touch. * For the safety of myself and my family I have now unplugged the range. *

      Model

      790.96020405

      Serial number

      VF64667084

      Bought from

      Sears

      Bought

      Dec 13, 2006

      Where

      Hamlin, New York: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1532. No one hurt

      Made Jul 22, 2011 · , published by CPSC Aug 12, 2011

      The product, in the report: Kenmore electric range model #790.97432802 smooth top with electronic oven controls

      twice the oven has overheated to 600+ degrees, became so hot you couldn’t touch stove, was nearby so no harm was done other than burnt food, but if stove had been unattended i am sure there would have been a fire.Temp was set at 350 degrees and display continued to show 350 but a seperate thermometer spegged out at 600

      Model

      790.97432802

      Bought from

      Sears, Florida

      Bought

      Nov 4, 2009

      Where

      St Augustine, Florida: Home/Apartment/Condominium

      Who was involved

      Age 54, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1533. No one hurt

      Made Jul 20, 2011 · , sent to the company Sep 19, 2011 · , published by CPSC Oct 3, 2011

      The product, in the report: Smoothtop Electric Range

      The consumer says she used the self cleaning feature and now the outside top of her oven door is browned. The consumer is concerned that the oven may pose a fire hazard. She says that she has never used the self cleaning feature before. The consumer contacted the retailer who offered to send out a service technician for a fee. The consumer says it may have been on self cleaning mode for about 2 hours. The consumer says the vent in the back of the stove was not venting well and caused puddles on the top of her stove due to poor condensation inside the oven. This occured while the product was under warranty so it got repaired. The consumer says also that when she first received the oven she hit the self cleaning feature by mistake, while she had food in the oven. She pressed off and it would not go off. She contacted the manufacturer who took her thru a process to get the self cleaning mode off. The consumer says that there should not be a self cleaning button next to the off button. The consumer is not happy that no one is willing to help her. She just got a new floor installed in her kitchen, as well as a new dishwasher and the browning of the oven door mars the newer look of the kitchen.

      Model

      790.95322303

      Serial number

      VF40453510

      Bought from

      Sears

      Bought

      Jul 15, 2004, about then

      Where

      Unspecified: Unspecified

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1534. No one hurt

      Made Jul 19, 2011 · , published by CPSC Aug 26, 2011

      The product, in the report: Smoothtop Electric Range

      The consumer says her neighbor went to warm her food in the oven. The oven was set to warm. She came back in the home after 10 minutes and her neighbor said that he could not get the oven to turn off. She says the oven was getting hotter and hotter. The consumer says the boiler element was fiery red even though the oven control panel was turned off. The consumer says she shut off the circuit breaker. The consumer says that when she turned the circuit breaker on the next morning, the oven immediately started getting hot. The consumer says that she never had any issues before with the oven or the stove. She says she has not tried to turn on the stove because that would mean turning the breaker back on and experiencing the same issues with the oven. The consumer says 10 minutes may have passed before the oven started getting really hot on its own. The consumer contacted the manufacturer who told her that there was nothing that they can do since the product is not under recall or warranty, but they can schedule a repair of the unit at the consumer’s expense.

      Model

      665.95802000

      Serial number

      RK4026241

      Bought from

      came with home

      Bought

      Jul 15, 2003, about then

      Where

      Chesapeake, Virginia: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1535. No one hurt

      Made Jul 19, 2011 · , published by CPSC Aug 9, 2011

      The product, in the report: Kenmore electric flat top range/oven.

      The burners on my stove top will turn on by themselves, or if you have one on sometimes it will not turn off, or if you have the knob on one setting it will run on another for example if the knob is on a low setting the burner will run on high.

      Model

      790.96011407

      UPC

      unknown

      Serial number

      VF71661808

      Bought from

      Sears

      Bought

      Aug 1, 2007

      Where

      New Boston, Illinois: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1536. No one hurt

      Made Jul 18, 2011 · , published by CPSC Aug 8, 2011

      The product, in the report: Kenmore Glasstop Stove

      Front right element continued to heat. Would not stay at the correct tempatured that was selected on the dial. As a result it heated the glass and the pot I was trying to cook with until the pot actually melted. I was trying to simmer food. When I notice it was not heating properly I shut off the burner, as it cooled it cracked the glass.

      Model

      790.96122409

      Serial number

      VF73557052

      Bought from

      Sears

      Bought

      Sep 20, 2007, about then

      Where

      Wisconsin: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1537. No one hurt

      Made Jul 18, 2011 · , published by CPSC Aug 8, 2011

      The product, in the report: Electric Range KENMORE

      my oven will not turn off and even worse the top broiling unit stays on and keeps getter hotter and hotter. The only way to turn the oven off is to turn off the breaker or unplug. I am lucky I know about our breaker box. My appliance is now unusable and I called Kenmore and they have had this issue with several other models and issued a recall except on my model. If it is the exact same issue it should be part of the recall.

      Model

      790.95314300

      Serial number

      vf32906007

      Bought from

      sears

      Where

      Chestertown, Maryland: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1538. No one hurt

      Made Jul 18, 2011 · , published by CPSC Aug 25, 2011

      The product, in the report: Electric glass top range

      Consumer stated that while he was using the electric glasstop range for approximately 10 mins, he started smelling an odor of burnt wires, which was followed by a popping noise and he noticed that there was sparks emitting under the glass where the heat would come from, and then there was smoke. He immediately powered off the unit.

      Consumer stated that this incident ocurred 1 year ago but it went unnoticed.

      Consumer contacted the store and was advised that there was no recall and he should report it to the Agency.

      Consumer feels that this product is a fire hazard.

      Model

      790.96119409

      UPC

      n/a

      Serial number

      VF71339182

      Bought from

      Sears, North Carolina

      Bought

      Apr 18, 2007

      Where

      Willow Springs, North Carolina: Unspecified

      Who was involved

      Male

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1539. No one hurt

      Made Jul 15, 2011 · , sent to the company Oct 12, 2011 · , published by CPSC Oct 26, 2011

      The product, in the report: Electric range/oven

      Consumer baked some casserole green bean for 30 minutes. The oven was set up for 350 degrees. Consumer stated that when she finished baking turned “off” the oven and all the burners. Consumer said that when she was having dinner with her husband she smelled something burning she went to the kitchen consumer inspected the range all the lights were “off” and all knobs were in the “off” position.

      Consumer opened the oven and found out that the heating element was “on”. Consumer’s husband went to the circuit box and turned the breaker “off” immediately.

      Consumer believes that her range/oven could pose a fire hazard.

      Model

      920.02102

      Serial number

      RM4124830

      Bought from

      Sears, Florida

      Bought

      Nov 14, 2002

      Where

      Cantonment, Florida: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1540. First aid

      Made Jul 14, 2011 · , published by CPSC Aug 5, 2011

      The product, in the report: Kenmore slide in range

      Front of oven door expoded into tiny shards of glass

      Model

      790.46592504

      Serial number

      NF92525910

      Bought from

      Sears

      Bought

      Aug 21, 2009

      Where

      Coral Springs, Florida: Home/Apartment/Condominium

      Who was involved

      Age 48, Female

      The reporter’s relation to them

      My Friend / Neighbor / Co-worker

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Injury, First Aid Received by Non-Medical Professional

1541. No one hurt

      Made Jul 13, 2011 · , published by CPSC Aug 4, 2011

      The product, in the report: Kenmore Elite GlassTop Stove, convection oven

      Kenmore Elite Range Malfunction/Fire Hazard. Stove was on when a loud popping began and sparks and black smoke came from the back of the stove. Stove would not shut off or respond to keypad instructions... I had to flip breaker to shut stove down.

      Model

      790.99123400

      Serial number

      VF43650326

      Bought from

      Sears

      Bought

      Oct 11, 2004

      Where

      Lutz, Florida: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1542. No one hurt

      Made Jul 12, 2011 · , published by CPSC Aug 3, 2011

      The product, in the report: Kenmore smooth-top range/oven; color is white Serial# VF64614758 Model#790.96112408

      My Kenmore electric range has a burner that on more than one occasion has not shut-off or when the temperature on the burner is turned down, the burner still remains hot on the high setting. Last evening the burner turned itself on by itself. Luckily I noticed this before I went to bed, the outcome may have caused a fire. There are several Kenmore electric ranges that have been recalled similar to my stove. My stove has not been recalled, but I believe it should. A burner that turns itself on is a danger, espcially with small children in my home.

      Model

      790.96112408

      Serial number

      vf64614758

      Where

      Greer, South Carolina: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1543. No one hurt

      Made Jul 11, 2011 · , published by CPSC Aug 2, 2011

      The product, in the report: Electric Range

      I pushed the bake/broil feature on our Kenmore range. Noise, sparks, then fire came from the top of the control section. Although my instinct was to run, I pushed the button and the fire went out. It continued to smoke and stink up our house for some time. After unplugging the unit, I removed the back panel to find a connection shorted out causing the fire.

      Model

      Kenmore 790.9445

      Serial number

      VF7344.9330

      Bought from

      Sears

      Bought

      Oct 15, 2008, about then

      Where

      Big Lake, Unspecified: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1544. No one hurt

      Made Jul 10, 2011 · , published by CPSC Jul 29, 2011

      The product, in the report: Kenmore Smoothtop Range

      Kenmore Smoothtop range spontaneously turn on burner. Could not turn burner off, no controls were responsive. Had to turn off circuit breaker to turn oven off.

      Model

      790.96122409

      Serial number

      VF71312250

      Bought from

      Sears, Georgia

      Bought

      Jul 18, 2008

      Where

      Rincon, Georgia: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1545. No one hurt

      Made Jul 9, 2011 · , published by CPSC Jul 29, 2011

      The product, in the report: Kenmore flat top electric range model # 790.95304103 sn# VF24137312

      My Kenmore Flat top electric range model # 790.95304103 sn# VF24137312, bake oven would not stop heating. The controls would not turn off the oven, and I had to turn off the power at the circuit breaker. If we hadn’t noticed the oven getting hot, it could have easily burnt something or possibly dammaged the rest of the oven. This product should have an overriding thermal cutout similar to a dryer, to shut off the oven if the control fails. Very dangerous product. Several complaints about these Kenmore ovens have been reported at http://www.complaintsboard.com/complaints/kenmore-oven-c14186.html?sort=datea&page=1 Thank you

      Model

      790.95304103

      Serial number

      VF24137312

      Bought from

      Sears, Oregon

      Bought

      Nov 29, 2002

      Where

      McMinnville, Oregon: Home/Apartment/Condominium

      Who was involved

      Age 69, Female

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1546. No one hurt

      Made Jul 9, 2011 · , published by CPSC Jul 29, 2011

      The product, in the report: four burner, glass top range

      When on vacation, the Kenmore electtic range turned on the broiler function and overheated. The unit stayed on and caused the internal racks to melt. Fortunately, we came home and found the unit on. We could not approach it as it was emitting extreme heat. All of the dials were off and there was no indication that the unit was on. We turned off circuit breaker to range. We cooled the unit down for 12 hours and then flipped the circuit breaker. The oven immediately turned on the broiler unit. All dials on the stove were off. In discussion with appliance repair man, he inidcated he felt it would not be wise to repair unit as the reason for the failure could be many..

      Model

      95012102

      Serial number

      RM1720848

      Bought from

      Sears

      Bought

      May 23, 2002

      Where

      Minnetonka, Minnesota: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1547. No one hurt

      Made Jul 8, 2011 · , published by CPSC Aug 1, 2011

      The product, in the report: Kenmore 30” Electric Range Model 790.9422240B

      We have a Kenmore 30” Electric Range, Model 790.9422240B, S/N: VF73249031, that has a “Simmer Select” feature that reduces the heat to the left front high heat burner to allow simmering of delicate foods or sauces. This feature experienced two failures since ownership over the 3yr period due to electrical shortage or blowing of its fuse. The result is not only does it not work, but the burner will unpredictably experience a flare-up or increase in heat when set at a low or medium setting which results in the coil becoming “red-hot” and for food potentially burning when not intended or expecting. This is a potential fire hazard and risk for injury. Sears wants to charge as much as a new stove to fix the problem. We feel that there should be a recall on this stove because of this problem.

      Model

      790.9422240B

      Serial number

      VF73249031

      Bought from

      Sears

      Bought

      Aug 14, 2007, about then

      Where

      Athens, Georgia: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1548. Seen by a doctor or nurse

      Made Jul 8, 2011 · , published by CPSC Sep 23, 2011

      The product, in the report: Kenmore Electric range

      The consumer stated that the edge of her electric oven range stove has very sharp edged and no measures are taken to make the product safer. The product is located close to her sink and has to frequently come in close contact with the range. The consumer cut herself in her left leg while moving passed the product. The cut was 4 inches across the calf muscle. The consumer has a permanent scar on her leg. The consumer placed pressure on the cut at the time of the incident and did not get any stitches nor did she see a doctor. The consumer went to the doctor in October of 2010, sometime after the incident and was given a shot to ensure she did not have an infection. Consumer called the firm immediately after the incident happened. The firm gave her a claim number and sent a contracted company that came to her home in October and file a report about the range and the incident. The consumer gave the investigator pictures of the incident. The consumer has not heard anything from the company since then. The product is a self standing smooth top oven with an electric range.

      Consumer contacted Sears, then Sears referred her to Electrolux, the manufacturer, and Electrolux referred her case to Crawford & Company. She had contacted Electrolux and Crawford & Company on several occasions for a response. As of August 19,2011 there has not been a resolution for the injury.

      Consumer is very disappointed that the company did not replace the dangerous oven for a safer one. The edges around the oven range door are extremly sharp. She is very disturbed that she will have a permanent scar on her leg (work in a professional business envirorunent where I wear skirts and dresses) and the company does not appear to have any concerns of preventing future injuries. More importantly, this unsafe product should not have been released for consumers to purchase. Just recently, her son received a minor cut on his finger just by opening the oven door.

      She believes there should be a recall on these types of Kerunore Oven Range. This is a serious matter, and Electrolux needs to be held accountable for it.

      Model

      2237-6416-7373-6636,22 97433 30

      Bought from

      Sears, Maryland

      Bought

      Apr 25, 2009

      Where

      Bowie, Maryland: Home/Apartment/Condominium

      Who was involved

      Age 46, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Injury, Seen by Medical Professional

1549. No one hurt

      Made Jul 7, 2011 · , published by CPSC Aug 16, 2011

      The product, in the report: Electric Range

      The consumer says that she was cooking and standing at her stove. All of a sudden sparks started flying and lights started flickering. The consumer says that her wall behind the stove is burned and it melted the metal cover plate that on the back of the stove. She says the unit was on for roughly 15 minutes before the incident. She does not remember what temperature the oven was set to. she also had two of the burners on. The consumer contacted the manufacturer and said the unit was not on recall.

      Model

      790.96544602

      Serial number

      VF72354074

      Bought from

      Sears

      Bought

      Jul 15, 2008, about then

      Where

      Unspecified: Unspecified

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1550. No one hurt

      Made Jul 7, 2011 · , published by CPSC Aug 11, 2011

      The product, in the report: Kenmore electric Smooth top range

      The consumer stated that her electric range is malfunctioning to the point where she cannot control the temperatures of the oven. The consumer stated that she set a casserole in the oven to bake and the door was so hot she could not stand close to it and the consumer had to cut the breaker off. The oven was on for roughly 30 minutes. The handle of the product very hot and the broiler top was bright red. The casserole in the oven was crisp. The electric panel read F2 and F3 at one point. The consumer turned off the breaker switch to power off the unit and it took 2 hours to cool down.

      The product is a self standing smooth top oven/range combo. The consumer has stated that there a several reports on similar ranges. The consumer stated that the range shows no signs of charring or burning. The consumer mentioned that the damage did not spread to her home. The consumer did not call the fire department and was not harmed by the product. The consumer called the retailer on July 7, 2011 and didn’t to do anything. The consumer was told to call the CPSC.

      Model

      665.95004100

      Serial number

      RL0710318

      Bought from

      Sears, Alabama

      Bought

      Mar 10, 2001

      Where

      Huntsville, Alabama: Home/Apartment/Condominium

      Who was involved

      Age 62, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1551. No one hurt

      Made Jul 7, 2011 · , published by CPSC Sep 1, 2011

      The product, in the report: Smooth top electric range 4/burner with oven

      Consumer states that her electric smooth top range is not included in the recall CAP for NR#09-333 (August 27, 2009), but CPSC should pursue an investigation on his model and serial number, because her range poses the exact same problem as the one on recall. Consumer was baking cookies the first two batches 12 cookies in one tray were baking well. Consumer set up her oven for 375 degree 10 minutes to 12 minutes.

      Consumer stated that her electric range oven rise the temperature spontaneously without being switched on.

      Consumer stated that the 3rd batch of cookies burned because the oven temperature went up spontaneously. Consumer had to disconnect the range out the electric out let.

      Consumer said that she contacted the mfr and they told her, since the unit is out of warranty there was nothing they could do for consumer. No further information.

      Model

      790.952-04102

      Serial number

      VF23720212

      Bought from

      Sears, California

      Bought

      Nov 6, 2002

      Where

      Unspecified: Unspecified

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1552. No one hurt

      Made Jul 6, 2011 · , published by CPSC Jul 27, 2011

      The product, in the report: Kenmore Smoothtop Electric Range Model number: 790.96002600 Serial Number: VF63916548

      The two large burners on my Kenmore Smoothtop Range will spontaneously turn to HIGH and will not shut off until the power is turned off to the range at the breaker box. At first it seemed to reset and turn off but this last time even turning it off at the breaker will not allow it to turn off. After researching, I have found that the Kenmore Elite model has a recall but my model/serial number is NOT included in this recall.

      Model

      790.96002600

      Serial number

      VF63916548

      Bought

      Nov 15, 2006, about then

      Where

      Chapin, South Carolina: Home/Apartment/Condominium

      Who was involved

      Age 32, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1553. No one hurt

      Made Jul 5, 2011 · , published by CPSC Jul 27, 2011

      The product, in the report: Electic Slide-in range

      My Kenmore Elite Electric Range Slide-in model (Model No. 790.41023801 & Serial No. NF94819026) had an electrical fire inside of it appproximately 20-25 minutes after it was turned off. The fire was contained and remained inside the oven b/c we were at home and present when there was a popping noise and we smelled the electrical fire. We turned the breaker off and the fire ceased. However, black smoke billowed out of it for about 3 minutes. There was no damage to anything other than the range. It is worth noting that this is a lemon replacement from Sears and the first Kenmore Elite Electric Slide-in (a model No. 790.4670) that we had was tripping the breaker and burned the motherboard on the back of the range.

      Model

      790.41023801

      Serial number

      NF94819026

      Bought from

      Sears

      Bought

      Nov 30, 2009, about then

      Where

      Lowber, Pennsylvania: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1554. No one hurt

      Made Jul 5, 2011 · , published by CPSC Aug 10, 2011

      The product, in the report: Smoothtop Electric Range

      The consumer says within 5 minutes of turning the unit it caught on fire. She says that black smoke filled her kitchen. She turned off the circuit breakers. The consumer says that the smoke and flames were coming out of the control panel. The consumer contacted the manufacturer who told her that they would send someone out for a fee.

      Model

      790

      Serial number

      VF62348430

      Bought from

      Sears

      Bought

      Jul 5, 2006

      Where

      Aston, Pennsylvania: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore Range, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1555. No one hurt

      Made Jul 5, 2011 · , published by CPSC Jul 26, 2011

      The product, in the report: Kenmore smooth surface

      Kenmore electric range 790.96009600 back right burner would not shut off and stayed hot to the touch until we unplugged the appliance. When we plugged it back in the burner came on even though the knob was in the off position.

      The reason I’m reporting it to the CPSC is because Kenmore is recalling a similar (but higher end) model for this very reason so I’m guessing this model should be included in the recall.

      Model

      790.96009600

      Serial number

      vf64635007

      Bought from

      not sure; in new home

      Bought

      Nov 1, 2006, about then

      Where

      Gainesville, Florida: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1556. No one hurt

      Made Jul 2, 2011 · , published by CPSC Jul 26, 2011

      The product, in the report: Kenmore Electric Range

      Kenmore Electric Range Model 790.96022404 Seriel VF60529534

      The stove top does not go off even when the knob is is turned to “off”. The stove had to be turned off from the circuit breaker. I was cooking soup and turned the knob off and walked away thinking that the stove was off. I came back about an hour later to find my soup burned to a crisp. The knob was “off”, but the burner was still on red hot. If I had not come back in time, it could have caused a fire.

      Model

      790.96022404

      Serial number

      VF60529534

      Bought from

      Sears, California

      Bought

      Jul 6, 2006, about then

      Where

      Hacienda Heights, California: Home/Apartment/Condominium

      Who was involved

      Age 43, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1557. No one hurt

      Made Jun 29, 2011 · , published by CPSC Jul 22, 2011

      The product, in the report: Kenmore Smooth Top Electric Oven. White. Model #665.95802000 Serial #RK4635321

      I was cooking a pizza in my Kenmore stove when I heard a beeping alarm on the control panel. When I opened the oven door my food was burning and the broiler was cherry red even though I didn’t turn the broiler on. I had my oven set at 400*, and it had only been on about 25 minutes. Model #665.95802000 Serial #RK4635321 I tried to turn it off, but finally had to pull the stove out and pull the plug. After waiting for close to two hours I tried plugging it back in, and the broiler immediately started heating up again. It is now unplugged.

      Model

      665.95802000

      Serial number

      RK4635321

      Bought from

      Sears

      Where

      Englewood, Florida: Home/Apartment/Condominium

      Who was involved

      Age 37, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1558. No one hurt

      Made Jun 29, 2011 · , published by CPSC Aug 15, 2011

      The product, in the report: Electric Range

      Caller purchased Smoothtop Electric Range in 2007, had no problems with it until about a year to a year and a half ago when the front left burner began going to higher settings that it was set on. This did not happen every time so caller kept using it. Unit is not on recall. Around June 25th, 2011 the front left burner began going to high when set at lower temperature but now would not go off or be turned off no matter what she did until she tripped the breaker. She has not used this burner since that time. She is reporting this range as a fire hazard and would like repair/replacement at manufacturere expense.

      Model

      790.96123409

      Serial number

      VF64270949

      Bought from

      Sears, Tennessee

      Bought

      Jun 15, 2007, about then

      Where

      Johnson City, Tennessee: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1559. No one hurt

      Made Jun 28, 2011 · , published by CPSC Aug 1, 2011

      The product, in the report: Smoothtop Electric Range

      The consumer says the right front burner wont turn on unless it is on high. She says when it is on sometimes it wont turn off. The consumer says that the contact on the control between the glass top and the back where the knobs are started visibly arching, posing a fire hazard. The consumer says the only way to turn off the burner is by cutting off the circuit breaker. The consumer contacted the manufacturer who said they would send out a technician for a fee.

      Model

      790.96009601

      Serial number

      VF70974039

      Bought from

      Sears, Idaho

      Bought

      Oct 1, 2007, about then

      Where

      Star, Idaho: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1560. No one hurt

      Made Jun 28, 2011 · , published by CPSC Jul 20, 2011

      The product, in the report: kenmore elite stove/range

      Stove burner will come on by itself full high, and will not turn off unless you turn off breaker

      Model

      79046613502

      Serial number

      nf62713089

      Bought from

      sears

      Bought

      Jun 1, 2006

      Where

      pass christian, Mississippi: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1561. No one hurt

      Made Jun 27, 2011 · , published by CPSC Aug 1, 2011

      The product, in the report: Electric Smoothtop Elite Range

      The consumer says his wife turned the oven on to 250 degrees. She went to the next room & immediately heard a crackling & popping sound coming from the kitchen. She went back to the kitchen & saw flames & smoke coming out of the back, top portion, of the range. She turned the oven off & the fIre went out..The fIre & smoke blackened the wallpaper behind the range & it will not come clean ... The consumer opened the back of the range & noticed that the control board & modules ,along with some of the connecting wires were burned off. The plastic case supporting the controls had melted from the heat of the flIe. The consumer contacted SEARS, the retailer from whom the unit was purchased, & they wanted to send a technician out to look at the problem & charge the consumer $ 129.00

      Model

      790.9912 3402

      Serial number

      VF44514457

      Bought from

      Sears

      Bought

      Dec 16, 2004

      Where

      Blue Bell, Pennsylvania: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1562. No one hurt

      Made Jun 27, 2011 · , sent to the company Sep 21, 2011 · , published by CPSC Oct 5, 2011

      The product, in the report: Smoothtop Electric Range

      The consumer says the broiler burner turned on by itself and continued to get hotter. The consumer says he had to go outside and turn off the circuit breaker. He says they wont come off with the controls. The consumer says it is only the broiler burner for the oven that comes on. The consumer says that when he turns the circuit breaker back on the broiler burner also comes on. The consumer contacted the manufacturer who told him the unit is not on recall and to contact the CPSC.

      Model

      66595029101

      Serial number

      RM1612981

      Bought from

      came with home

      Bought

      Jun 15, 2009, about then

      Where

      Aurora, Colorado: Home/Apartment/Condominium

      Who was involved

      Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1563. No one hurt

      Made Jun 26, 2011 · , published by CPSC Jul 19, 2011

      The product, in the report: Microwave/Wall Oven Combination

      On evening of June 9, 2011 the outer glass of my Sears Kenmore oven door exploded violently. At the time, the oven was off and the door was partially open. Shattered glass particles were scattered up to 20 feet, and covered the entire kitchen floor. No one was in the direct line of the explosive force, but this could have been a potentially very dangerous incident if there had been a child present, or of someone had been facing the oven door at the time.

      The appliance was a Kenmore Wall oven Model 790.47849403 Serial number NF54807281 The design of the tempered glass front and handle is flawed and potentially dangerous. I can explain why if you don’t already know. Short of a recall and redesign, there should at least be a WARNING included in the owners’ documentation to minimize the possibility of a dangerous accident.

      Model

      790.47849403

      Serial number

      NF54807281

      Bought from

      Sears Roebuck

      Bought

      Jun 1, 2007, about then

      Where

      Austin, Texas: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore Wall Oven Combination, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1564. No one hurt

      Made Jun 24, 2011 · , published by CPSC Aug 15, 2011

      The product, in the report: Electric range/oven 4 burnes

      Consumer states that his electric smooth top range is not included in the recall CAP for NR#09-333 (August 27, 2009), but CPSC should pursue an investigation on his model and serial number, because his range poses the exact same problem as the one on recall.

      Consumer stated that her electric range turned on spontaneously without being switched on (the left front burner) and the temperature rise up without being switched

      No injuries.

      Consumer called and explained the incident to a manufacturer rep., (name unknown), who told consumer that they could send a service technician to her house but consumer would have to pay for service. Consumer did not accept the offer.

      Model

      790.96020406

      Serial number

      VS74939233

      Bought from

      Sears, Washington

      Bought

      Dec 26, 2007

      Where

      Zillah, Washington: Unspecified

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1565. No one hurt

      Made Jun 23, 2011 · , published by CPSC Sep 1, 2011

      The product, in the report: smooth top electric range

      While closing the oven door there was a blue electrical arch that came out the top of the range. He is not sure exactly where the electrical arch came from whether the oven or the top element. He recalls the same incident happening at least twice before. On one occasion while a pot was placed on the burner he saw the same electrical arch.

      The right rear burning light on the control panel indicates “caution hot surface” when the burner is in the off position. He powered the circuit breaker in the off position to prevent any further safety hazards with the unit. He has not contacted the firm but plans on doing so.

      While doing some research online he came across a few different blog sites where consumers experienced the same hazard with similar models to his.

      Model

      790.46372400

      Serial number

      nf41211725

      Bought from

      Sears, North Carolina

      Where

      Fayetteville, North Carolina: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1566. No one hurt

      Made Jun 23, 2011 · , published by CPSC Aug 1, 2011

      The product, in the report: Smooth top electric range with oven

      The oven was powered in the on position on bake at 250 degrees for two hours while the consumer and his family left the home. After returning he noticed that the home was filled with smoke and an electrical burning odor in the home. While opening the oven door he noticed that the food that was placed inside of the oven was not burned but the heating element at the bottom of the oven was glowing bright red.

      There was an error code E@ or F2 on the control panel. Unable to power the range in the off position by using the proper switch the circuit breaker had to be powered in the off position. He went to the retailer and spoke with the store manager (name unknown) and he was the provided with the retailers service number.

      He contacted the service number and the representative that he spoke with recommended that he have a service technician come out to the home to take a look at it. He declined in having any repairs made to the unit in fear that the hazard would repeat itself and potential y pose as a fire hazard. He contacted the firm on 6/20/2011 and was advised that the there was no recall involving the model number and serial number of his unit.

      The range was still in the off posiiton due to the circuit breaker being powered off. On 6/21/2011 he powered the circuit breaker back into the on position and the oven powered back into the on position without being switched in the on position. He powered the circuit breaker back in the on off position. On 6/22/2011 he powered the circuit breaker back into the on position and the range powered on at the highest setting. He quickly powered the circuit breaker back into the off position in which it still currently remains.

      Model

      665-95029101

      Serial number

      RM3314127

      Bought from

      Sears, Missouri

      Bought

      Sep 15, 2002

      Where

      St. Louis, Missouri: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1567. No one hurt

      Made Jun 22, 2011 · , published by CPSC Jul 15, 2011

      The product, in the report: Smoothtop electric range oven

      Oven set to bake at 425 as I have done many times. This time, burritos were set on fire because only top element came on and stayed on. Bake is supposed to turn on only bottom element. Unplugged reset clock and bake still only turns on top element which now will not turn off until I unplug unit. Seems like a dangerous fire hazard.

      Model

      79096112408

      Serial number

      VF63430484

      Bought from

      Sears, Massachusetts

      Where

      Amherst, Massachusetts: Unspecified

      Who was involved

      Age 43, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1568. No one hurt

      Made Jun 21, 2011 · , published by CPSC Aug 1, 2011

      The product, in the report: Smoothtop electric range

      The consumer says the heat shoots up to high even if the knob is on the lowest. The consumer says this has happened several times. She says all of the knobs are doing this. She says there are no issues with the oven. The consumer says her husband made repairs to oven about a year ago. She says the only issue is with the burner knobs. The consumer contacted the manufacturer and told her there is no recall for it and there is nothing they can do about it. The unit is having the same issue as in Release # 09-333. She says it started with one burner and they all have gradually have been having this problem over the course of a few months.

      Model

      790.92321301

      Serial number

      VF33429362

      Bought from

      Sears

      Bought

      Aug 15, 2003

      Where

      Herndon, Pennsylvania: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1569. No one hurt

      Made Jun 21, 2011 · , published by CPSC Jul 13, 2011

      The product, in the report: White Kenmore electric stove 2004

      Our Kenmore range heats up in the back when you turn on the broiler. After smelling a strong electrical smell , we pulled out the stove and took off the back metal panel. you could visibly see the burned wires and insulation. We hav had the stove for only 6 years and have used the broiler very few times. Some Kenmore ranges that look exactly like ours and were manufactured around July 2004 have been recalled for a grounding issue. We bought ours in August 2004. Our Model # is 911.9381230 .

      Model

      911.9381230

      Serial number

      4L264311Q

      Bought from

      Sears

      Bought

      Aug 23, 2004

      Where

      Chelsea, Maine: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1570. No one hurt

      Made Jun 20, 2011 · , published by CPSC Jul 12, 2011

      The product, in the report: Kenmore Elite glass top electric range and oven

      Range top turns on randomly by itself even when control knobs are turned to “off” position.

      Model

      Elite 790.9611340A

      Serial number

      VP70740929

      Bought from

      Sears

      Bought

      Jul 7, 2008, about then

      Where

      Plano, Texas: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1571. No one hurt

      Made Jun 19, 2011 · , published by CPSC Jul 21, 2011

      The product, in the report: Sears Electric Range

      Glass shattered on the oven door I opened the door.

      Model

      790.9745 3804

      UPC

      7077967556727337

      Serial number

      VF0770093

      Bought from

      Sears

      Bought

      Mar 3, 2010

      Where

      albany, Unspecified: Home/Apartment/Condominium

      Who was involved

      Age 54, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1572. No one hurt

      Made Jun 17, 2011 · , published by CPSC Jul 11, 2011

      The product, in the report: Kenmore range model 790 95884301 electric stove

      We have a Kenmore stove with a glass front oven door. The door shattered last night for no reason. The oven had not been used in at least 24 hours, no one touched it when all of a sudden we heard a loud noise in the kitchen and found that the outer glass had just shattered! Model # 790 95884301

      Model

      i don’t know

      Bought from

      Sears

      Bought

      Nov 27, 2003, about then

      Where

      raleigh, North Carolina: Home/Apartment/Condominium

      Who was involved

      Age 60, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore model 790 95884301, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1573. No one hurt

      Made Jun 17, 2011 · , published by CPSC Jul 11, 2011

      The product, in the report: Kenmore range model 790.91072601 purchased new in 2008

      This electric oven/range was purchased new and professionally installed by Sears in 2008, and had been operating normally prior to the incident. On May 25, 2011, the large rear burner on the electric range was on ‘high’, boiling a 2-quart pot (copper-clad stainless) of salted water (for pasta). No other elements were being used at the time of the incident. Suddenly, a bright white light flashed, a loud buzzing noise began, and sparks began to fly out from under the pot. The drip pan melted and eventually (approximately 30 seconds later) the element exploded, sending a piece of element approximately 1-1/2” long shooting out, as well as molten metal (presumably from the drip pan) which sprayed out and landed on the countertop approximately 16” from the burner. The molten metal was so hot that it burned holes into the countertop (formica) where it landed. I was unable to turn off the dial for the burner as it was directly above the sparking element. I grabbed a fire extinguisher and prepared to put out the fire. By the time I got the fire extinguisher, the noise and molten metal spray had stopped. The fire/sound/light ceased when a piece of the previously-mentioned element broke free. Once I saw that there was no fire, I ran outside and cut the power to the stove (which is on a dedicated circuit breaker).

      If I had been touching the pot when the short occurred, I would have been electrocuted. If I had been standing over the stove when the short occurred, I would have been burned by the metal spray. In other words, this incident had the potential to cause severe injury or death.

      I called Sears on May 26, 2011 to have a technician inspect the stove. They sent out a repair person on June 3, 2011. He wrote up the ticket as “element failed”, and ordered a new element, drip pan, and switch. The technician said he did not know the cause of the failure, and said sometimes elements “just do that”. He charged me $253.83 for the parts and labor, and said that Sears was not responsible for the damage/failure because the product was only under warranty for one year from the purchase date.

      By replacing burned/molten parts, the technician is addressing the symptoms of the problem, but not the CAUSE. I am afraid to operate the appliance since the cause of the short was not identified. I am concerned that other consumers may have similar problems with this appliance.

      I went on line to speak to a “Blue Crew” representative about this issue on June 3, 2011. I corresponded (via Instant Messenger) with a representative who said his name was [REDACTED]. I asked him if other consumers had experienced a similar product failure. He told me, “we do not keep record of the problems with the appliances”. I saved a transcript of our IM chat which I have not attached, but can supply later if you need it.

      Model

      790.91072601 Electric Range

      Serial number

      VF70239958

      Bought from

      Sears

      Bought

      Jan 1, 2008, about then

      Where

      Davis, California: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1574. No one hurt

      Made Jun 12, 2011 · , published by CPSC Jul 5, 2011

      The product, in the report: Electric smooth top range

      My model number 79094339700 Kenmore electric range front left burner would not turn off and was stuck on the high position. If something had been on that burner it could have easily started a fire. The description of the my problem appears to be identical to the existing recall “[REDACTED] and Kenmore Smoothtop Electric Ranges Due to Fire Hazard” but is not on the recall list.

      Model

      79094339700

      Serial number

      VF72850984

      Bought from

      Sears, Colorado

      Bought

      Aug 15, 2007, about then

      Where

      Castle Rock, Colorado: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1575. No one hurt

      Made Jun 11, 2011 · , published by CPSC Jul 5, 2011

      The product, in the report: Kenmore Electric Oven, Model# 362.62781004. Color is white, no window in oven door. Manual dials for turning on oven and burners.

      The on/off/temperature dial on our oven caught on fire today. We moved into the apartment 3 months ago and have been using the oven since. A few days ago, when I was turning the dial towards “broil” it began making a loud buzzing noise, so I quickly turned it away. Today, my husband was turning on the oven and it not only made the noise but also started smoking (black smoke with a sulfurous smell). He went to turn the dial to “off”, but the oven light continued to stay “on”, so we had to turn off the breaker to the range. Eventually, it stopped smoking and the smell dissipated. When the apartment maintenance man arrived, he told us this was common in this model of oven and that several units owned by the management company had already caught on fire like this. He told us that he just needed to replace the timer, however, this doesn’t seem quite right if other ovens (the same model) are also catching on fire and people are not able to turn off the oven, it’s dangerous! This product should really be recalled!

      Model

      362.62781004

      Where

      Eugene, Oregon: Home/Apartment/Condominium

      Who was involved

      Age 30, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1576. No one hurt

      Made Jun 10, 2011 · , published by CPSC Jul 5, 2011

      The product, in the report: Sears Kenmore Electric Range color Bisque Convection Oven, Warmer Server, Warmer Drawer, 5 Burner Glasstop Model 790.9661

      Sears Kenmore Electric Range Model 790 9661 four years old, cost $1,200. Immaculately clean oven, put on 475 degrees and hit bake button and immediately the control board went on fire, sparking and singeing wall behind it and the breaker caught it and shut it down. If breaker did not work the kitchen could have caught fire, I was nervous hitting the stop button because I thought I could get a shock. It is now costing me $130 for technician to come and say hello and he will tell me if part is defective or not and I do not have extended warranty because I bought a very expensive model and trusted it would last more than four years, my whirlpool lasted 25 years and was not broken just tired of looking at it. This is a very dangerous situation because it just did not spark I saw red flames inside box and wall is black. This should be replaced on all models free of charge all the way because it is a complete fire hazard.

      Model

      790.9661

      Bought from

      Sears

      Bought

      Oct 18, 2006

      Where

      Lake Ronkonkoma, New York: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1577. No one hurt

      Made Jun 9, 2011 · , published by CPSC Jun 30, 2011

      The product, in the report: glass top electric range

      Kenmore glass top range. model # 790.96129409. left front burnerwent to full powere while set to 4 stayed on full power after element was shut of. light on each knob shows if that one is hot. and another on range shows if one is on. shows that they are switched off. could not turn off tried repeatedly to cycle switch to shut it off to no avail. had to shut of the breaker. this has happened before and repair guy said it checked out. has been intermitant and always shuts off when you play with the switch. this time it would not.... this is scary, found forums saying similar things are recalled on other models. and that they come on by themselves to. this is not good and certainly not safe.

      Model

      790.96129409

      Serial number

      vf65159580

      Bought from

      sears

      Where

      Shelton, Washington: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1578. No one hurt

      Made Jun 8, 2011 · , sent to the company Oct 18, 2011 · , published by CPSC Nov 1, 2011

      The product, in the report: smoothtop electric range

      The consumer says his wife was cooking and when she turned the top right burner off, it stayed on. The consumer says he inspected it and he noticed the burner comes on by itself while the burner is in the off position. the consumer says the only way to turn off the burner is by shutting off circuit breaker. The consumer says he contacted manufacturer and they said the model is not under recall and offered to inspect the unit for a fee.

      Model

      790.96009601

      Serial number

      VF71158466

      Bought from

      came with home

      Bought

      Jun 15, 2008, about then

      Where

      Unspecified: Unspecified

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1579. No one hurt

      Made Jun 8, 2011 · , published by CPSC Jun 30, 2011

      The product, in the report: Kenmore electric range

      The control panel fell off of its mounts. And is now flopping around by the wiring. I feel that it is no longer safe to use this product in its current condition. The plastic which mounts the housing of the control panel appears to be very brittle. Either it was over tightened during installation or the quality of the plastic is in question. The model is a Sears Kenmore 790.95413. I have been professionally cooking for almost thirty years and have never seen a part come off like this.

      Model

      790.95413

      Bought from

      Sears Omak

      Bought

      Jul 17, 2003

      Where

      Twisp, Washington: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1580. No one hurt

      Made Jun 7, 2011 · , published by CPSC Jun 28, 2011

      The product, in the report: Kenmore elite slide in smooth top range

      the surface heating element can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; This poses a fire and burn hazard to consumers. I cannot believe after seeing all the other recall that this model has not been recalled Kenmore slide in smooth top range Model 79046713605

      We had macaroni on stove burner which showed it was turned off but actually was on and burning the pasta.

      Model

      79046713605

      UPC

      dk

      Serial number

      nf 82426230

      Bought from

      Sears

      Bought

      Apr 8, 2009, about then

      Where

      Indianapolis, Unspecified: Home/Apartment/Condominium

      Who was involved

      Age 58, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1581. No one hurt

      Made Jun 6, 2011 · , published by CPSC Jul 18, 2011

      The product, in the report: Smoothtop Electric Range

      The consumer says she put the electric oven on a 2 hour self cleaning, and she heard a pop towards the end of the cleaning. She turned it off and had to wait for the oven to cool and unlock itself. She says the glass from the inside of the door it busted and cracked. The consumer tried to contact the manufacturer and they told her she is no longer under warranty.

      Model

      79093851300

      Serial number

      VF319220120

      Bought from

      Sears

      Bought

      Jun 15, 2003, about then

      Where

      Downingtown, Pennsylvania: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1582. Hurt, no treatment

      Made Jun 3, 2011 · , published by CPSC Jun 24, 2011

      The product, in the report: Kenmore Elite 30” Slide-In Electric Range Black. Sears Item #: 002241029000 Manufactured Model #: 41029 Full Model #:790.4102.9800 Serial #: NF90218333

      The racks inside the oven are falling down causing hot food and liquids to spill. People could get badly burned because of this problem.

      The size and shape of the racks has not changed. The sides of the oven appear to have warped causing the racks to no longer fit properly. The racks can fall down with little or no weight on them. This seems like a design defect that should be repaired at no charge by the manufacturer.

      Kenmore Elite 30” Slide-In Electric Range Black.

      Sears Item #: 002241029000 Manufactured Model #: 41029 Full Model #:790.4102.9800 Serial #: NF90218333

      Purchased: 1/30/09

      Store Location Where The Item was Purchased: Sears [REDACTED] Myrtle Beach, SC 29577

      This electric range belongs to my parents. I am visiting them and trying to get to get this repaired so they do not get seriously injured. The racks have fallen on numerous occasions and my mother has been burned at least once.

      I called Kenmore directly at [REDACTED] today. They told me that there would be a $129 flat labor fee to come and look at the range and give an estimate. If parts are needed then the cost of the parts would be extra. The Kenmore representative told me that they had not heard of this problem before. However, I found numerous posts online describing the same problem.

      Here is a link to other people who are experiencing the same problem. http://www.mysears.com/Kenmore-Elite-30-amp-34-Slide-In-Electric-Range-4102-reviews/topics/my-oven-racks-are-suddenly-too-small-for-the-oven/posts

      I initially made an appointment, with the Kenmore representative, to have a technician to come and check the range. But I decided to cancel the service technician visit because my parents should not have to pay to fix this problem. Kenmore should fix this problem for free since it appears to be a design defect.

      When I asked how I could file a formal complaint about the product, the Kenmore representative told me I could call the Product Resolution Line at [REDACTED]. I did call this number. But they do not record product complaints. They only tell you if there is a recall on the product. I was told that there is not a recall on the product. The Product Resolution Line representative told me I could call the Consumer Product and Safety Commission (CPSC) at 1-800-638-2772 and file a complaint. However, when I called the CPSC number I get a busy signal.

      Model

      790.4102.9800

      Serial number

      NF90218333

      Bought from

      Sears

      Bought

      Jan 30, 2009

      Where

      Pawleys Island, South Carolina: Home/Apartment/Condominium

      Who was involved

      Age 68, Female

      The reporter’s relation to them

      My Parent

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Injury, No First Aid or Medical Attention Received

1583. No one hurt

      Made Jun 2, 2011 · , published by CPSC Jul 11, 2011

      The product, in the report: Electric Range/Oven

      Consumer stated that the Oven door handle had fallen apart about 4 times, however, she was using the oven when this incident occur fortunately for her, she immediately withdrew her hands to prevent the oven door closing to entrap her hand and causing injury.

      Consumer stated that handle of the door fell off and the oven door hinges came apart.

      2/2010 She contacted Sears who sent out a service rep to repair the door, however, she still needed to tighten the screws. 5/19/11 Consumer received another service this time to replace the handle. 5/30/11 Consumer contacted Sears and was advised that a serivice rep would be sent out.

      Consumer feels that this unit is a safety hazard and should be reported.

      Model

      790.96223408

      UPC

      n/a

      Serial number

      VF54560624

      Bought from

      Sears

      Bought

      Jun 13, 2005

      Where

      Goldsboro, North Carolina: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1584. No one hurt

      Made Jun 2, 2011 · , published by CPSC Jun 23, 2011

      The product, in the report: Kenmore oven/range model # 790.96011.407 Serial number VF72927119 It is a smooth glass top with rotary knobs and a digital display

      I have a kenmore electric stove with a glass top. The front burner will not shut off. There is a recall on certain models but not mine. There are many complaints online about other Kenmore and Fridgidare models that the same problem but there is no recall. When the burner is turned on, it sticks on high and will not shut off. I had to disconnect the power to the stove so no one would get burned. This has happened in the past. Sears will not come good for the repair.

      Model

      790.96011.407

      Serial number

      VF72927119

      Bought from

      Sears

      Bought

      Aug 13, 2008, about then

      Where

      Lubec, Maine: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1585. No one hurt

      Made Jun 1, 2011 · , published by CPSC Jun 23, 2011

      The product, in the report: My Kenmore smooth top range

      My right front burner switch is going bad again on my Kenmore smooth top range model # 79096002601, serial # VF70744467. This is after I replaced it back in October of 2010. The switch only lasted about 7 months and tonight the burner would not turn off again! Had to replace it with an old switch that I replaced on the left front burner also back in October of 2010, that is still somewhat useable, although when using it later this evening, it did start having issues with not turning off again! I am worried that this is going to start a fire or injury if this range is not put on recall!

      Model

      79096002601

      Serial number

      VF70744467

      Bought from

      Sears

      Bought

      Mar 8, 2007

      Where

      Portland, Oregon: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1586. No one hurt

      Made May 31, 2011 · , published by CPSC Jun 22, 2011

      The product, in the report: Kenmore electric range

      Directed to this site after doing a search on the “F1” error code which the oven flashed. I am overwhelmed with the vast amount of others sharing the same complaint. I hope it doesn’t take someone’s life having been lost due to this issue before something is done! Upon cooking dinner tonight and turning the oven off it suddenly began beeping and flashing “F1” several times. The oven element was glowing red, you could feel the temperature raising rapidly and it would not shut off. Only after turning the breaker off did the oven stop. When I reset the breaker, the oven element heated up again and I had to leave the breaker in the off position. I am afraid to turn the breaker backer on because I don’t know if it’s going to automatically turn back on immediately or if it could at any given time. If it were to turn on while no one was at home our house could catch fire. If this were to happen while we were asleep it could be potentially deadly. I consider this to be of an extreme fire & safety hazard to myself and family.

      Model

      790.93751

      Serial number

      VF14406073

      Bought from

      SEARS

      Bought

      Nov 14, 2001, about then

      Where

      Redmond, Oregon: Home/Apartment/Condominium

      Who was involved

      Age 47, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1587. No one hurt

      Made May 27, 2011 · , published by CPSC Jun 22, 2011

      The product, in the report: Electric Double Oven

      On May 26. 201 1 the Rincon Valley fire Protection District, Lakefield Station responded for an electrical oven fire. We found a Kenmore electric oven with the upper control panel off and the heating element burning/ melting. Secured breaker to oven at sub panel. The resident had pre heated the oven to 425 F and found fire when he went to use oven. Tried to extinguish with a spray bottle and then called 911.

      Model

      911.47829100

      Serial number

      2G633608Q

      Where

      Santa Rosa, California: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1588. No one hurt

      Made May 26, 2011 · , published by CPSC Jul 21, 2011

      The product, in the report: Kenmore Elite Range

      Consumer wanted to report that the left front burner on his Kenmore Elite electric range turns on by itself. The product is a oven/ range combo unit. The range also has a smooth top surface. The issue is isolated to the range and the oven works fine. The oven was on for roughly two hours before the left front burner turned on by itself. The consumer had the product modified 6 months ago as he had the front right burner would not turn off in a similar incident. The consumer called the retailer about the issue today and was told that they could examine the range at a charge of $125 at the consumer’s expense. The consumer has yet to call the manufacturer about this product. The consumer stated that similar models from 2006 have had the exact same issue and were recalled. The product is not damaged and does not show signs of discoloration or charring. The consumer was not injured by the product and shows no signs of structural damage to his home. However, the consumer felt it was imperative to report this issue to the CPSC.

      Model

      790.96009601

      Bought from

      Sears, North Carolina

      Bought

      May 15, 2007

      Where

      Fquay Varina, North Carolina: Home/Apartment/Condominium

      Who was involved

      Age 34, Male

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1589. No one hurt

      Made May 24, 2011 · , published by CPSC Jun 27, 2011

      The product, in the report: Electric Stove

      Callers had used their 2 yr old oven the evening of Thursday, May 19, 2011 to cook a pizza, had turned oven off, eaten and were cleaning up approximately an hour later when caller’s wife, while standing at the kitchen sink about 5 or 6 feet from stove heard a very loud noise and when she turned around saw that the outer glass of the oven door had exploded sending glass as far as 3 feet away from stove and as near as in the door and on the floor directly in front of oven. Caller notes that if his 7 month old grandchild had been in the kitchen or if his wife had been nearer to the oven/stove the outcome of no injuries may have been a completley different report. Callers would like this stove/oven investigated, recalled and replaced at manufacturer expense.

      Model

      790.97473804

      Serial number

      VF9428399

      Bought from

      Sears, North Carolina

      Bought

      Nov 15, 2009, about then

      Where

      Rockingham, North Carolina: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      My Spouse

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1590. No one hurt

      Made May 23, 2011 · , published by CPSC Jul 1, 2011

      The product, in the report: Smooth top 4 burner range

      Consumer stated that her electric range started displaying error codes, the temperature increased extremely by itself at times that it burnt a baking sheet. In attempting to turn off the unit it would seem as it was turning off but it would not power off, it had to be powered off from the circuit breaker.

      Consumer stated that because of this incident she contacted the manufacturer but didnot receive a positive response.

      Consumer contacted another authorized service repair and the control panel was replaced to prevent futher damages in her home.

      Consumer feels that this product is a fire hazard and should be reported.

      Model

      790.9611340A

      Serial number

      VF70740900

      Bought from

      Sears, Missouri

      Bought

      Apr 2, 2007, about then

      Where

      Fenton, Missouri: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1591. No one hurt

      Made May 23, 2011 · , published by CPSC Jun 27, 2011

      The product, in the report: Electric range 4 burners/oven

      Consumer feels that his electric range could pose a fire hazard

      Consumer states that his electric smooth top range is not included in the recall CAP for NR#09-333 (August 27, 2009), but CPSC should pursue an investigation on his model and serial number, because his range poses the exact same problem as the one on recall.

      The first sign that this stove is defective came about two years ago when it was just past its one year warranty period. At that time, the front right burner, when set to medium heat, would go all the way to high, burning whatever food was cooking. We lost several good meals this way. Shortly after that, the same burner began staying on high even after it was turned off. A few months later the front left burner started behaving in exactly the same way, going to high heat when set to medium and staying on high when turned all the way off. Finally, the front left burner came on by itself without being touched, when no one was even in the kitchen.

      Consumer called and explained the incident to a manufacturer rep., (name unknown), who told consumer that they could send a service technician to his house but consumer would have to pay for service. Consumer did not accept the offer.

      Model

      790.96011470

      Serial number

      VF80350309

      Bought from

      Sears, Washington

      Bought

      Mar 18, 2008

      Where

      Unspecified: Unspecified

      Who was involved

      Male

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1592. No one hurt

      Made May 23, 2011 · , published by CPSC Jun 15, 2011

      The product, in the report: Black Kenmore Electric Stove & Cooktop

      The homeowner called the N. Andover Fire Dept after they had preheated their Kenmore electric oven to cook in. The control panel overheated and caught fire with active flames coming out of it at the time of the call. The FD unplugged the unit, however the fire was out prior to FD arrival. I was called to investigate this incident by [REDACTED].

      Model

      790.96613401

      Serial number

      VF44132536

      Where

      North Andover, Massachusetts: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1593. No one hurt

      Made May 23, 2011 · , published by CPSC Jul 7, 2011

      The product, in the report: Electric Range

      Caller purchased an electric range December 2008, received delivery January 2009, however from the beginning she had issues with stove overheating, burning food when set at lower temperatures but fluctuating at much higher levels of temperature. Caller states that she has been baking for years and had never had these problems so she contacted retailer who sent repair tech out. Repair tech said he had to obtain/order parts but then no one ever came back out again. Around Jun 2009 retailer replaced range with another of same model. Caller began noticing problems with the second range received in Fall 2009. She called retailer in Fall of 2009 who sent tech out and who told caller that the range was fluctuating but at only 5 to 10 degrees off the set temperature & he didn’t believe that this small variation was anything to worry about, caller states that she thought at that time that this was acceptable. Sometime around May 9th or 10th, 2011 caller began noticing that whenever she uses the oven on this stove and the oven is set at 350 degrees to 375 degrees at the highest then her baked food is drying, burning and cooking much faster than it should be and that there is an odor in the air coming from the oven that smells like it is self cleaning. On 6/19, while using the oven, she heard a “pop” and black smoke came out of a vent. The oven is no longer working, and this incident did not trip the breaker. She would like to know if this can be investigated for safety issues as she is afraid that this can cause a fire.

      Model

      790.97453802

      Serial number

      VP90477966

      Bought from

      Sears, New Hampshire

      Bought

      Jun 15, 2009, about then

      Where

      Derry, New Hampshire: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1594. No one hurt

      Made May 22, 2011 · , published by CPSC Jun 14, 2011

      The product, in the report: Kenmore Oven/Smooth Top Range

      Kenmore Range 790.96123409

      Smooth Top Stove - Electric Burner turns on randomly to high by itself! Sometime when on low it will turn to high and not able to turn down or shut off. It turned on to high by itself 4 times in 30 minutes.

      Model

      790.96123409

      Bought from

      Builder, Sears

      Where

      Pace, Florida: Home/Apartment/Condominium

      Who was involved

      Age 50, Female

      The reporter’s relation to them

      My Client, Patient, Student, Etc. (professional relationship)

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1595. No one hurt

      Made May 20, 2011 · , published by CPSC Jun 14, 2011

      The product, in the report: Kenmore Self-Cleaning Smoothtop electric Range

      Turned off oven and the broiler came on and almost caught fire! The panel indicated everything was off. Had to turn off the circuit breaker to get it to turn off.

      Model

      790.92413201

      Serial number

      VF23935092

      Bought from

      Sears, Montana

      Bought

      Nov 15, 2002

      Where

      kalispell, Montana: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1596. No one hurt

      Made May 18, 2011 · , published by CPSC Jul 18, 2011

      The product, in the report: Electric Range

      Around January 2011 caller noticed that the temperature of left front burner of her electric range was difficult to control. As time went on she began realizing that whenever she used this burner with temperature turned on high to begin cooking that when she turned the temperature down it didn’t actually turn down but stayed on high. Whenever she would turn the same left front burner off it would remain on high until she turned it back & forth from high to low and then to off but even that would not always turn it off. She does not use this left front burner at all anymore due to fear of fire. She would like her electric range repaired at manufacturer expense.

      Model

      790.96122409

      Serial number

      VF72617331

      Bought from

      Sears, Texas

      Bought

      Oct 29, 2007, about then

      Where

      Denton, Texas: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1597. No one hurt

      Made May 18, 2011 · , published by CPSC Jun 9, 2011

      The product, in the report: Kenmore smooth top electric range, white in colour.

      Kenmore electric smooth top range Model # 970-606023. It happened this afternoom that the top right element was on with the switch off. No way to stop the heat, I unpluged it. Plugged it again for dinner. This time was the right front element on with the switch off. The right top one was o.k. The element on indicator light is on. This electric range was bought in August.2009. from Sears.

      Model

      970-606023

      Serial number

      VF92941231

      Bought from

      Sears

      Bought

      Jul 9, 2009

      Where

      Richmond, Canada: Home/Apartment/Condominium

      Who was involved

      Age 53, Female

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1598. No one hurt

      Made May 18, 2011 · , published by CPSC Jun 27, 2011

      The product, in the report: Electric Range

      Caller is reporting that around December 15th, 2010 her glasstop electric range burners began turning on and heating up on their own, couldn’t be turned off. Turning on and heating up was random, she never knew which burner would turn on and get very hot and red. The warmer burner which she never had used began turning on and lighting up also. Callers began turning off the breaker with each use of their range for fear of fire. Caller contacted repair, service techs came out 3 times, oncee for Service call to analyze, once for service and third to repair what he had not completed or completed incorrectly with guidance from someone else by phone. The range appeared to be repaired at this time so she began using it again January 2011 but around May 7th, caller was preheating the oven when she heard a loud noise like an explosion then all the lights on the range went out, big black puff of smoke came out of range, breaker had partially kicked off, caller’s husband completed disconnection of breaker. A second large puff of smoke came out of stove. Caller states that she is very much afraid of this range causing a fire, she has seen so many recalls for model numbers very close to hers but not hers. She would very much like to have her range inspected and recalled. She would like her range repaired at manufacturer expense.

      Model

      790.99123405

      Serial number

      VF52340007

      Bought from

      Sears, New Hampshire

      Bought

      May 20, 2005

      Where

      Charlestown, New Hampshire: Home/Apartment/Condominium

      Who was involved

      Female

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1599. No one hurt

      Made May 17, 2011 · , published by CPSC Jun 8, 2011

      The product, in the report: Kenmore electric glass top range. Model #790.94332700 Serial # 72965066

      left front burner stays on.....fiddling with control nob doesn’t shut it off. unplugged range......burner went off.....plugged range in, burner goes on...won’t shut down. range is safety hazard....multiple incidents since purchase, fiddling with switch and or unplugging has worked before, but not now. Why haven’t you recalled this product? Why haven’t we been notified by retailer or manufacturer? There’s lots of reports on the web!

      Model

      #790.94332700

      Serial number

      #72965066

      Bought from

      Sears, Kalispell, MT

      Where

      Kalispwell, Montana: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Self

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

1600. No one hurt

      Made May 14, 2011 · , published by CPSC Jun 7, 2011

      The product, in the report: Electric smooth surface range

      I have a Kenmore ceramic cooktop that sometimes it failed to turn off after being switched off. It had happened many time and the only way I can turn it off is to throw the breaker. It just happened again today 5/14/2011. Luckily, nobody got hurt.

      Model

      790.96010407

      Serial number

      VF71528215

      Bought from

      Sears, Oklahoma

      Bought

      Jun 1, 2008, about then

      Where

      Oklahoma City, Oklahoma: Home/Apartment/Condominium

      Who was involved

      Unspecified

      The reporter’s relation to them

      Unspecified

      As this report names them

      Brand Kenmore, made or sold by Sears Holdings Management Corporation

      How badly, in CPSC’s words

      Incident, No Injury

CPSC’s disclaimer

Sources