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Kenmore electric stoves and ovens

1,611 reports to CPSC, the latest made Oct 13, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 5, 2026.

  • 1,611reports to CPSC
  • Oct 13, 2026the latest report was made
  • Apr 12, 2011the earliest
  • 1,482with the company’s comments
Brand
Kenmore
Makers
Sears Holdings Management Corporation, ELECTROLUX/WHITE CONSOLIDATED and WHIRLPOOL CORPORATION, and 1 otherMakers, importers or sellers, as the reports name them
Product
Electric stoves and ovensNot countertop ovensCPSC’s product type: Electric Ranges or Ovens (Excl Counter-top Ovens) (code 278), in Kitchen: Appliances
Other ways the reports write the brand (67)

“Kenmore Elite”, “Kenmore Electric Range”, “Kenmore elite”, “Kenmore Elite Electric Range”, “Kenmore electric range”, “Kenmore Smoothtop”, “Kenmore (Sears)”, “Kennmore”, “kenmore elite”, “KENMORE ELITE”, “Kenmmore”, “Kenmore/Frigidaire”, “Kenmore/Sears”, “Kennore”, “GE Kenmore Electric Range”, “KENMORE ELECTRIC RANGE”, “Kemore”, “Kemore Elite”, “Ken more”, “Kenmore (Fridgidare?)”, “Kenmore - Professional Cooktop”, “Kenmore - Sears Roebuck and Co.”, “Kenmore / Sears”, “Kenmore 30” Self Clean Slide-In Electric Range w/Deluxe Coil”, “Kenmore 790.92903010”, “Kenmore 790.9601”, “Kenmore 790.96614401”, “Kenmore 790.99113301”, “Kenmore Black 30 in Freestanding Electric Range”, “Kenmore Electric Range 790.97423901”, “Kenmore Electric Range Drop-In model”, “Kenmore Electric Range Model 790”, “Kenmore Electric range”, “Kenmore Electric smoothtop range”, “Kenmore Elite (Sears)”, “Kenmore Elite 30 inch glass top electric range”, “Kenmore Elite 48353 Electric Wall Oven—More Room to Bake”, “Kenmore Elite Range”, “Kenmore Elite Range/oven”, “Kenmore Elite Slide-in Range”, “Kenmore Elite Smoothtop Range”, “Kenmore Elite Stove”, “Kenmore Elite slide-in range, electric”, “Kenmore Frigidaire”, “Kenmore Profile”, “Kenmore Range”, “Kenmore Sears”, “Kenmore Self-Cleaning Electric Range”, “Kenmore Smooth Top Electric Range.”, “Kenmore Super Capacity Ultra Bake Electric over”, “Kenmore Ultra Bake Self Cleaning Super Capacity Electric Ran”, “Kenmore Wall Oven Combination”, “Kenmore electric range model 790.9021”, “Kenmore electric smooth top range”, “Kenmore from Sears”, “Kenmore model #665.95012102”, “Kenmore model 790 95884301”, “Kenmore self cleaning range”, “Kenmore ultra bake, self cleaning, super capacity”, “Kenmorre Elite”, “Kenomore”, “kenmore (frigidaire) elite oven”, “kenmore 79094102702”, “kenmore Elite”, “kenmore range”, “kenmore range and oven” and “kenmore stove”

By month

11 reports from November 2025 to October 2026; the most in July 2026, 2. 1,600 earlier reports, since April 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20261
July 20262
June 20261
April 20261
March 20261
February 20262
December 20252
November 20251
October 20252
September 20251
August 20252
July 20251
May 20252
March 20251
February 20251
January 20251
December 20241
November 20241
October 20241
September 20242
August 20245
July 20243
June 20246
May 20244
April 20241
February 20242
January 20241
December 20232
October 20231
September 20232
May 20231
April 20231
March 20231
December 20221
November 20224
October 20222
May 20221
March 20221
February 20221
January 20221
November 20213
October 20211
September 20212
June 20211
May 20212
April 20211
February 20213
January 20212
December 20202
November 20205
October 20202
September 20203
August 20201
July 20201
May 20203
April 20201
March 20203
February 20205
December 20192
November 20192
October 20194
September 20191
August 20194
June 20193
April 20192
March 20191
February 20191
January 20192
December 20183
November 20183
October 20186
September 20183
August 20181
July 20189
June 20184
May 20186
April 20184
March 20182
February 20184
January 20189
December 20176
November 201711
October 20177
September 20172
August 20175
July 20177
June 20175
May 201714
April 20179
March 20179
February 201715
January 201714
December 20168
November 201612
October 20168
September 20166
August 201611
July 20169
June 20169
May 201612
April 201610
March 201611
February 201613
January 201616
December 201518
November 201515
October 201516
September 201512
August 201512
July 201511
June 201514
May 20157
April 20157
March 201511
February 20156
January 201518
December 201420
November 201414
October 201415
September 20147
August 201416
July 201423
June 201415
May 201420
April 201418
March 201420
February 201420
January 201418
December 201318
November 201329
October 201324
September 201319
August 201319
July 201331
June 201318
May 201323
April 201323
March 201319
February 201331
January 201339
December 201228
November 201225
October 201229
September 201231
August 201217
July 201230
June 201218
May 201216
April 201222
March 201230
February 201236
January 201238
December 201133
November 201124
October 201128
September 201134
August 201123
July 201134
June 201129
May 201123
April 20113

How badly anyone was hurt

  • Hospital admission 3 CPSC: Injury, Hospital Admission
  • Emergency room 5 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 3 CPSC: Injury, Seen by Medical Professional
  • First aid 59 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 75 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 16 CPSC: Injury, Level of care not known
  • No one hurt 1,360 CPSC: Incident, No Injury
  • No incident, no one hurt 11 CPSC: No Incident, No Injury
  • Not said 79 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.

  1. No one hurt

    Made Nov 23, 2012, sent to the company Jan 31, 2013, published by CPSC Feb 14, 2013

    The product, in the report: electric range 5 burners

    (11/22/2012) The consumer stated that they were removing a turkey from the oven. The oven rack was on the bottom and it became dislodged. This happens where ever the rack is positioned. The consumer stated that it is unsafe.

    No damage was caused. There was a big spill in the oven.

    The cooktop lock out button does not work properly. Other functions are triggered when the panel top is wiped. This happens consistently. Also, the meat thermometer activates when not plugged in.

    Model
    790.41023803
    Serial number
    NF10536156
    Bought from
    Sears, Massachusetts
    Bought
    Mar 20, 2011
    Where
    Townsend, Massachusetts: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Nov 23, 2012, sent to the company Sep 6, 2018, published by CPSC Sep 20, 2018

    The product, in the report: Electric Range

    November 22nd, 2012 caller turned her Electric Range off after cooking complete but then noticed that a pan was smoking.

    She took the pan off the range and found that the oven had turned back on with temperature at high.

    She disconnected power at breaker, left disconnected five minutes, reconnected it and oven was still not controllable.

    She then disconnected power at breaker again, left off overnight and still the oven would remain turned off.

    Caller has now left oven disconnected from power from fear of fire. Manufacturer has not been contacted but she does intend to contact them.

    No injuries have been reported.

    Caller is reporting the incident from fear of fire.

    Model
    790.99123400
    Serial number
    VF43116880
    Bought from
    Sears, Massachusetts
    Bought
    Aug 15, 2007, about then
    Where
    Natick, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Nov 23, 2012, sent to the company Dec 14, 2012, published by CPSC Jan 2, 2013

    The product, in the report: Kenmore Glasstop Range

    We had Kenmore appliances installed by the builder of our home 5 years ago. A couple of months ago we started having issues with our Kenmore glass top range. The front left burner of our stove (model #790.96113409) will not shut off and stays on the highest setting. We had to unplug the stove to get it to shut off.

    I called 1-888-KENMORE (which was answered by a Sears service technician) and was transferred twice to the “complaint department” and disconnected twice. Then I was transferred a third time to the “recall department” only to get someone who did not speak English and started yelling when I asked for a different representative. I called back a fourth time and was told there is no recall on this product and that he could send a technician out at my expense - $75.00 just to look at it and then see what repairs needed to be done of which additional charges would apply. I advised them that this is a MAJOR fire and SAFETY hazard as we almost had a kitchen fire twice due to the malfunctioning of the product. I noticed that there are other consumers that are experiencing the same issue with the left front burner and the oven. My question is - why is there not a recall on the product and does it take an actual fire to get the product recalled?

    The last technician advised me to call the manufacturer of the Kenmore range which is Frigidaire at (800) 374-4432. I tried to speak to a representative but received a recording to call a long distance number (706) 860-4110 to speak with a live representative. Is there any recourse on this product without the expense to the consumer since this was not my fault? Needless to say, if this does not get resolved we will never purchase Kenmore products due to the lack of safety concern and the blantant runaround given by Kenmore.

    Model
    790.96113409
    Bought
    Dec 15, 2006, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 37, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Nov 17, 2012, sent to the company Nov 27, 2012, published by CPSC Dec 11, 2012

    The product, in the report: KENMORE Elite Electric Range, Model 790.9912340B / Serial VF 62344767 Black and metallic electric stove top and oven

    Unexplainable shattered exterior oven glass door.

    Came home to an exploded oven glass door. The oven was not in used or has been used for over two weeks.

    No major injury.

    Kenmore Elite Electric Range

    Model: 790.9912340B Serial: VF 62344767

    Model
    Model 790.9912340B
    Serial number
    VF 62344767
    Bought from
    Sears
    Bought
    Sep 8, 2006
    Where
    Springfield, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 35, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Nov 15, 2012, sent to the company Dec 11, 2012, published by CPSC Dec 27, 2012

    The product, in the report: Sears Kenmore Self Cleaning Electric Range

    While baking bars at 350 degrees F, the broiler element continued to heat while the bars burned. The oven would not shut off or reset. The only way to rectify was to unplug the oven. After leaving unplugged for 30 minutes and replugging, the broiler element started up full bore again.

    Model
    665.95829003
    Serial number
    RL4711733
    Bought from
    Sears, Minnesota
    Bought
    Aug 23, 2000
    Where
    Eden Prairie, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Nov 12, 2012, sent to the company Dec 6, 2012, published by CPSC Dec 20, 2012

    The product, in the report: Kenmore Elite electric range

    After turning off the oven last night, the oven started beeping with an error code. When I checked the oven, it was still on, even though it had been turned off. I selected oven on again and then off, and the same thing happened. It would not turn off.

    Model
    790.96593601
    Serial number
    vf63342596
    Bought from
    Sears, Rhode Island
    Bought
    Nov 9, 2006, about then
    Where
    Hope Valey, Rhode Island: Home/Apartment/Condominium
    Who was involved
    Age 42, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Nov 10, 2012, sent to the company Nov 26, 2012, published by CPSC Dec 10, 2012

    The product, in the report: Kenmore self cleaning oven. My model number is 790.924141103 and my serial number is VF24431325.

    Hello,

    My name is [redacted]. Our Kenmore oven caught on fire yesterday. The broiler element was stuck on. We were baking cinnamon rolls, and somehow the broiler came on. We could not turn it off and had to turn the circuit breaker off. It appears this is a frequent problem with Kenmore ovens. I am concerned this is a safety hazard and am going to file a complaint with CPSC.gov. My model number is 790.924141103 and my serial number is VF24431325. This should be recalled before serious or fatal house fires occur.

    I await your response.

    [redacted]

    Model
    790.924141103
    Serial number
    VF24431325
    Where
    Roseville, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 33, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Nov 9, 2012, sent to the company Nov 30, 2012, published by CPSC Dec 14, 2012

    The product, in the report: 2001 Kenmore Electric Range, 5 burner with glass cooktop, purchased in June 2001, not sure when manufactured

    Error lights came on. Oven broiler element red hot when oven was on “bake”. We turned off oven (nothing else was on). We were in the kitchen for 15 minutes more and there was no further indication of a problem. About an hour later, our smoke detectors went off. We saw/smelled no smoke but when we checked the kitchen, stove was too hot to touch. Stove lights indicating hot burners were on, but stove and oven were off according to the control panel. We immediately flipped off circuit breaker. When stove cooled down, we looked closer. The oven had ash inside as though it had gone through cleaning cycle. The oven/broiler element(s) must have come on by themselves. Had we been away, we could have had a fire. Very scary!

    Model
    665.95822002
    Bought from
    Sears
    Bought
    Jun 1, 2001, about then
    Where
    Colbert, Washington: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Nov 8, 2012, sent to the company Feb 14, 2013, published by CPSC Mar 1, 2013

    The product, in the report: Electric Range/Oven

    The consumer stated that whenever the range is turned on the front left burner will not turn off. She have to keep turning it until it eventually powers off. This incident has been ongoing for almost a month.

    11/8/12 The manufacturer was contacted and she was advised to file a report with the agency because they did not take complaints.

    The caller feels that this range is a fire hazard and should be reported.

    Model
    790.96009601
    Serial number
    vf74080230
    Bought from
    Sears, Missouri
    Bought
    Oct 1, 2008, about then
    Where
    Grain Valley, Missouri: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  10. No one hurt

    Made Nov 7, 2012, sent to the company Nov 28, 2012, published by CPSC Dec 12, 2012

    The product, in the report: Kenmore Elite Range model number 79099123407

    We purchased a Kenmore Elite range in August of 2005. Model 79099123407. In early 2007 (Jan-Feb) we had issues with the front right burner not turning off. The only way to keep it off was to unplug the range. We were told by the tech. that the burner was bad because “we used it too much”. We had it repaired twice and paid over $600 within 90 days. This morning, 11/7/12, it is doing it again! The same burner failed to turn off. If my husband would have already been gone, I would’ve had to call the fire dept. to come help pull the very range out so it could be unplugged. I looked and saw that there is a recall for this model but with rotary knobs and we have digital. The recall for the rotary knobs is for EXACTLY the same problem.

    Model
    79099123407
    Serial number
    vf53157170
    Bought from
    sears
    Bought
    Aug 25, 2005
    Where
    MASON, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 39, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Nov 6, 2012, sent to the company Nov 26, 2012, published by CPSC Dec 10, 2012

    The product, in the report: Kenmore Electric Built in Oven model 79047769402

    Kenmore Oven outer glass door shattered model 79047769402. Oven had not been used in 24 hours. Nothing had struck glass door from either outside or inside. Exploded when no one was in the room. Part number 318261361

    Model
    79047769402
    Serial number
    nf62012873
    Bought from
    SEars
    Where
    College Grove, Tennessee: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  12. No one hurt

    Made Nov 6, 2012, sent to the company Dec 31, 2012, published by CPSC Jan 15, 2013

    The product, in the report: Smoothtop Electric range

    The consumer says that she had just finished cooking, using the cook top and the oven. Fifteen minutes later the unit caught on fire. It was not turned on at the time. She says for the past several weeks the large burner would turn on without being turned on and would heat to different temperatures than selected.

    The flames shot out of the back of the unit, from the control board. The consumer says that she contacted the Sears and they informed her the unit is not on recall. She then contacted the manufacturer who told her they would not handle it.

    The consumer says that the flame disintegrated itself. She pulled the stove away from the wall. She says the control board was melted and burned. It smelled of an electrical fire. No other damage was done to her home. Her husband shut off the circuit breaker.

    This unit is experiencing the same thing as listed in recall # 09-333. Her serial number falls outside of the range of the recall but her model number matches.

    Model
    790.99129405
    Serial number
    VF5244640
    Bought from
    Sears
    Bought
    Nov 15, 2006, about then
    Where
    St. Leonard, Maryland: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  13. No one hurt

    Made Nov 2, 2012, sent to the company Jan 8, 2013, published by CPSC Jan 23, 2013

    The product, in the report: Electric Range

    The caller stated that she pre-heated the oven at 350 and approximately 5 mins later she placed the contents in the oven. About 2 mins later the smoke detectors started going off and she noticed smoke emitting from the oven, the contents were on flames, they were removed and discarded. The unit could not be powered off, she waited and kept pressing the control panel, it eventually powered off. They ventilated the house to disperse the smoke.

    The caller noticed that although the oven was set for baking, it automatically sets itself on broil mode. This was the first incident. She had seen the oven flashing the time in the past but she had assumed that there was power loss sometime during the day.

    The manufacturer was not contacted as yet.

    The caller is concerned that this oven is a fire hazard and should be investigated.

    Model
    790.96113403
    Serial number
    VF50765822
    Bought from
    Sears, North Carolina
    Bought
    Feb 5, 2005, about then
    Where
    Jonesville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Oct 31, 2012, sent to the company Jan 29, 2013, published by CPSC Feb 12, 2013

    The product, in the report: Electric stove (coil)

    The consumer stated that she used her electric range and when she turned the burners on the complete top becomes extremely hot. The consumer stated that she would turn one burner on and the complete top would become hot. She stated that she would have to turn the burner off and wait the range top to cool off.

    The consumer stated that she contacted the manufacturer and they replaced the range for her on Sept 6, 2012 with another range of the same model. The consumer stated immediately after using the range she started to experience the same problem.

    The consumer stated that she contacted the manufacturer and they sent a technician on Sept 20, 2012 and he informed her that the range could not be fixed. The consumer stated that the manufacturer informed her that they could not provide any remedy since it’s out of the returned policy time frame.

    The consumer stated that she believes this product should be investigated because it poses a burning hazard and a fire hazard to the consumer.

    Model
    790.90312013
    Serial number
    VF23629796
    Bought from
    Sears, Florida
    Bought
    Jul 26, 2012
    Where
    Wimauma, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Oct 31, 2012, sent to the company Nov 16, 2012, published by CPSC Dec 3, 2012

    The product, in the report: Kenmore ceramic glass-top electric range model # 79096122409

    Kenmore ceramic glass-top electric range model #79096122409 left front burner will not shut off even after repeatedly manually trying to turn it off. Indicator light shows appliance is shut off, however, burner will not cool down and continually comes back on while set in off position. Had to pull stove away from wall and unplug while burner still hot in order to shut it off. Attempted to contact Sears about this using suggested 1-800-549-4505 number; however, automated menu will not allow access to speak to a real person about it. Checked on the Internet and apparently there have been many others with same or similar complaints about this stove on various websites. Unfortunately, apparently they were not able to get satisfaction from Sears or Kenmore. Will be going down to place of purchase (Sears) in person to see if they will back their Kenmore appliance by either repairing it free of charge or replacing the unit before it burns down the house.

    Model
    79096122409
    Serial number
    VF71656626
    Bought from
    Sears
    Bought
    May 5, 2007
    Where
    Rio Rancho, New Mexico: Home/Apartment/Condominium
    Who was involved
    Age 57, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Oct 29, 2012, sent to the company Nov 7, 2012, published by CPSC Nov 23, 2012

    The product, in the report: kenmore smooth top self cleaning range, oven. White.

    I was baking brussel sprouts in my oven and all of a sudden a pop and hissing sound sound came from the stove and the top where the push button controls for the oven are located burst into flames, and black smoke. My husband shut off the circuit breaker to the stove. The smell was awful, what an electrical fire would smell like. I researched the internet and see similar incidents posted for ranges that look exactly like mine. I have never received a recall for this range.

    Model
    790-9656202
    Serial number
    VF71658116
    Bought from
    Sears
    Bought
    Feb 10, 2007, about then
    Where
    Vineland, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Oct 29, 2012, sent to the company Nov 7, 2012, published by CPSC Nov 23, 2012

    The product, in the report: Kenmore Stainless Steel Electric Range Model # 790.92203011

    We have a Kenmore Electric Range, and we had a fire in the oven top electrical unit. We turned it on and moments later we heard a pop sound and flames were coming out of the top . We turned the oven off, and flames continued to come out of the top. The only way to stop the fire was to shut it off from the fuse box. VERY SCARY--Thank god my husband and I were standing there, I ran to get my children and he ran to pull the fuse. This could have been tragic!

    I looked for recalls and found the same type of problems with other Kenmore ranges that have been recalled. I checked the Model # 790.92203011 on my range, and it did not match the numbers on the recall. It is the identical problem that the recalled have. This is really a SAFETY HAZARD!!!

    My Kenmore range was purchased new August 2010. I called Sears today and told me that since the warranty ran out after 1 year, today is October 2012 I will need to purchase a new range. Are you SERIOUS? This is clearly a manufacturing defect. Aren’t ranges suppose to last more than 2 years? Kenmore and Sears knows this is a defect with their ranges and they continue to sell them and then hold the consumer responsible? This does not give me any confidence or trust in buying from Kenmore any longer. They should stand by their products not cause FIRES in innocent families homes.

    TERRIBLE BUSINESS KENMORE AND SEARS.

    Model
    790.92203011
    UPC
    I don’t know
    Serial number
    I don’t know
    Bought from
    Sears
    Bought
    Aug 18, 2010, about then
    Where
    Hope Mills, North Carolina: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  18. No one hurt

    Made Oct 25, 2012, sent to the company Nov 2, 2012, published by CPSC Nov 19, 2012

    The product, in the report: kenmore electric range model #665.95824001

    kenmore electric range top element went out of tempature control heating up with no upper temp limit and also not responding to any shut off switch. This almost burned up the unit and could have resulted in a house fire and who knows what else. The unit could have sustained damage after viewing wiring and carbon marks but I believe it’s able to be fixed. Reading on line it looks like a known problem with a faulty bake/boiller relay. It this a recognized issue? and has a safe improved part exist? thanks

    Model
    665.95824001
    Bought from
    sears, Michigan
    Where
    howell, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Oct 25, 2012, sent to the company Feb 20, 2013, published by CPSC Mar 7, 2013

    The product, in the report: Smooth top electric range

    The reporter stated that the consumers were not using the electric range and the heating element came on its own and would not turn off. The consumer stated that because the heating elements were coming on by themselves they replaced the burner switches. The first set of replacement switches did not fix the problem so they replaced the switches again and this corrected the problem. All work was performed by a reputable appliance repair company.

    The reporter stated that on 10/25/2012 they were cooking a pizza in the oven and the heating element broke and flames were inside the oven. The reporter stated that when the consumers saw the flames inside the oven they immediately unplug the electrical supply and used an extinguisher to put out the flames.

    The reporter stated that no one was injured.

    The reporter stated that she researched online and found that her range was posing the same hazard stated on release #09-333.

    The reporter stated that she will be contacting the manufacturer to file a complaint.

    Model
    790.96009601
    UPC
    Unknown
    Serial number
    VF65151624
    Bought from
    Installed w/ home, North Carolina
    Bought
    Mar 1, 2007, about then
    Where
    Hubert, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Oct 25, 2012, sent to the company Dec 13, 2012, published by CPSC Dec 31, 2012

    The product, in the report: Smoothtop Electric Range

    The consumer says she turned the oven on set at 350 degrees. She opened the door to the oven when the exterior glass panel exploded. She says the oven was on less than five minutes before the explosion. The consumer says that the unit beeped indicating that it had reached the desired temperature. This is when she opened the door.

    The consumer contacted the manufacturer shortly after it happened and they offered her an extended warranty and to send out a tech who was going to verify that the glass was indeed shattered.

    Model
    790.97463802
    Serial number
    VF01452160
    Bought from
    Sears
    Bought
    Apr 17, 2010
    Where
    Unspecified: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Oct 24, 2012, sent to the company Oct 31, 2012, published by CPSC Nov 15, 2012

    The product, in the report: Kenmore Electric Range (model: 790.92803011)

    I bought a Kenmore Electric Range (model: 790.92803011) at Sears on Dec 2010. On Oct 12, 2012, the front outer glass oven door suddenly pop and the glass broken into small pieces without touching it.

    The oven was used at about 7:00am on Oct 12 to pre-heat the muffin BAKE at 270deg. Turn off the oven at about 7:10am. Oven was not in use anymore. Without touching the oven door, at about 8:15am, the front outer glass door oven of the Kenmore Electric Range suddenly exploded and the glass door broken into small pieces. Luckily, no one got hurt as my kids just left for school and my wife was stand about few feet away when the outer glass oven door suddenly pop broken.

    I contact Sears (1-800-469-4663) on the same day, Oct 12, to report about the incident, but Sears have no interest discussing about the product defect, except asking me if I like to schedule for the repair. Sear representative suggest that I should contact Kenmore to report about this Electric Range glass door broken problem. I follow-up Kenmore with an email describe about the glass door broken but Kenmore have not respond yet.

    I plan to contact Sear to get the outer glass oven door replace but afraid the technician will use the same outer glass model, in which I strongly feel unsafe. I believe this Kenmore Electric Range outer glass door product is defect and it should be on a recall list as it is very dangerous to explode like that. I check Sears website at www.searspartsdirect.com and I think the part number for the Electric Range outer glass door oven is 316452717 (Glass, oven door, black, w/foil). Right now, I will postpone the replacement outer glass oven door until I gather more fact about this Kenmore Electric Range outer glass door product.

    Model
    790.92803011
    Serial number
    VF05078403
    Bought from
    Sears, Texas
    Bought
    Dec 11, 2010, about then
    Where
    Murphy, Texas: Home/Apartment/Condominium
    Who was involved
    Age 45, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Oct 22, 2012, sent to the company Dec 31, 2012, published by CPSC Jan 15, 2013

    The product, in the report: Electric range

    The consumer stated that her daughter was using the oven on the baking feature and approximately 15 minutes she noticed smoke coming out from behind the range. The consumer stated that her daughter pulled the range out and she noticed flames behind the control board (located above the burners). The consumer stated that she immediately unplugged the range and the flames went out.

    The consumer stated that her daughter opened the window and placed a fan in front of the range towards the window. The consumer stated that it took approximately 20 minutes for the smoke to dissipate.

    The consumer stated that she contacted the fire department and they measure the heat being release by range. The consumer stated that the fire department informed her that the fire had completely gone out. The consumer added that the fire was limited and contained inside range.

    The consumer stated that no one was injured.

    The consumer stated that she contacted the manufacturer and they offered 50% a new product. The consumer stated that she declined, because she believed it should be completely replaced. She stated that the manufacturer informed her that her range was out of warranty. The consumer stated that the manufacturer offered $100 gift card and the consumer also declined.

    The consumer stated that the manufacturer sent a technician to her home 10/19/2012 and they informed her that she would need to pay $237 for parts and labor.

    UPDATE: After numerous contacts to 1-800-4-my-home, Customer Services at Sears and Sedgwick Insurance between 9/24 and 10/23, I Have opened up a claim/report with CPSC. Sears is not going to give me a stove that does not set itself on fire, and they told me that they do not recall appliances, that the CPSC does. They will replace it if it is on recall, which it currently is not. I asked if they cared that a 15 1/2 month old stove burst into flames. They said they understand my frustration and appreciate me shopping at Sears. I have enclosed 8 photos of an appliance in excellent maintenance whose wires behind the control panel ignited upon using the oven. I have also enclosed a 5-page report from the fire department. The stove will be stored in my garage for anyone who cares to look at it. Please do what you can to get this stove off the market, or at least hold someone accountable for its replacement.

    Model
    790.9021
    UPC
    Unknown
    Serial number
    VF03639160
    Bought from
    Sears, New Hampshire
    Bought
    May 30, 2011
    Where
    Wilmington, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  23. No one hurt

    Made Oct 22, 2012, sent to the company Oct 31, 2012, published by CPSC Nov 15, 2012

    The product, in the report: C970-445341 Range

    Kenmore ELite Range Model # C970-445341

    Front right burner won’t shut off. Same symptoms as popular 2009 recall for Kenmore and Frigidaire stoves, but my model # doesn’t appear to be included. I had to shut off the breaker. Very dangerous! Can’t imagine what could have happened if we hadn’t noticed.

    Model
    C970-445341
    Serial number
    NF02911461
    Bought from
    2nd hand
    Bought
    Sep 25, 2005, about then
    Where
    Milton, Canada: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Oct 22, 2012, sent to the company Dec 20, 2012, published by CPSC Jan 8, 2013

    The product, in the report: Smoothtop electric range

    The consumer stated that stated that he has been experiencing problems with her (4 burners) electric smooth top range for approximately 3 years. The consumer stated that he was using the front left burner and it would not let him control the temperature. The consumer stated that he tried to turn the knob several times to adjust the temperature but it would not change nor turn off.

    The consumer stated that he had to turn of the electrical supply by shutting of the circuit breaker. The consumer stated that he turn the circuit breaker back on but haven’t tried using it since. The consumer stated he was afraid that it could cause a fire. The consumer stated that after reading reports online he was also afraid that it would turn on by itself.

    The consumer stated that no one was injured.

    The consumer stated that he contacted the manufacturer but hasn’t been able to speak to a representative. The consumer stated that he will try to contact the manufacturer again.

    Model
    790.96119409
    UPC
    Unknown
    Serial number
    VF71339110
    Bought from
    Installed w/ home, Missouri
    Bought
    Jun 1, 2007, about then
    Where
    West Plains, Missouri: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Oct 21, 2012, sent to the company Oct 31, 2012, published by CPSC Nov 15, 2012

    The product, in the report: Kenmore Smooth top electric range

    I have a Kenmore electric smooth (glass) top range Model 790. (Model 790.96021405) Approximately one year ago, the left front large burner began operating on high no matter what temperature setting was used. Additionally, the burner would fail to turn off when the dial was turned to off. This was repaired by the replacement of the dial mechanism. Now, the right front large burner is doing the same thing. The Kenmore Elite range Model 790 has been recalled along with other Frigidaire ranges in the same style, however these do not appear to have been recalled despite reports of the same issue. Note release 09-333 which details the same issues that the additional Kenmore ranges exhibit.

    Model
    790.96021405
    Serial number
    VF64667384
    Where
    COLORADO SPRINGS, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 30, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Oct 21, 2012, sent to the company Oct 31, 2012, published by CPSC Nov 15, 2012

    The product, in the report: Kenmore smooth top electric stove 92014102

    Broiler in stove turns on by itself and will not shut off . Had to pull breaker at panel to shut it off. This is the second time this has happened. The control panel shows off but stove is on high. Would cause a fire if we had not been home.

    Model
    92014102
    Serial number
    Rp1824054
    Bought from
    Sears, Georgia
    Bought
    Oct 12, 2005, about then
    Where
    Lagrange, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Oct 14, 2012, sent to the company Oct 22, 2012, published by CPSC Nov 5, 2012

    The product, in the report: Kenmore Elite smooth top range - electric. Installed in 2003.

    I have a Kenmore Elite smooth top electric range. Model # 92002102 Serial # RP1833073 It was in my home when I purchased the house 2 years ago. About two weeks ago, the right front burner would not turn to a low temperature. Even at the “low” setting, it was red hot (as if it was on the high setting). This happened only once and since I could not recreate the problem, I did not call for service.

    Today I was baking. I smelled something burning and opened the oven to find that both the oven AND the broiler element were on. I know I did not turn on the broiler. I turned off the oven. About 10 minutes later I again smelled something very hot (fortunately I was still in the kitchen). I went to the range and could feel heat. I opened the oven door and the broiler element was ON. ALL the settings were off and there was no way to turn off the broiler. I turned off the circuit breaker as that is the only to turn off the oven.

    If I had not been in the kitchen when this event occurred, it would have burned the house down - absolutely NO doubt about that. I checked for recalls of this model range and although there are several reports of this evetn occurring to consumers, no recall has been issued by the manufacturer. Even if the control board is replaced, the new part will be designed exactly like the old part since no recall has been issued to cause the part to be re-designed. There is no doubt what so ever that this is a dangerous product and should be recalled. Do a web search on this model number and you will see the reports.

    Model
    Elite 92002102
    Serial number
    RP1833073
    Where
    La Vergne, Tennessee: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  28. Hurt, no treatment

    Made Oct 14, 2012, sent to the company Oct 19, 2012, published by CPSC Nov 2, 2012

    The product, in the report: Kenmore Elite Range

    I have a Kenmore Elite Range Model number 7909664**** that has almost burned my house down twice now. This unit does not seem to be in past recalls, but I have seen MANY of the same issues by other consumers reported online. First there have been problems with the element not turning off after it has been turned off. This is the same problem I have seen wide spread on models that are very similar to my model. Sometimes, we have to touch the off sensor several times to get the element, or part of the element, to turn off. Because of this, my son caught a pot holder on fire when he left it on the stove top not realizing that the element had not turned off. Luckily, no one was injured. The main issue we have had is the oven unit that heats up extremely fast and past the set temperature. The unit will start beeping and flashing a “run away temperature” code but continues to heat up, and the controls are useless. The oven went from off to over 600 degrees in less than five minutes and the food inside the oven was smoking with small flames. It would not turn off with the controls and I had to run downstairs to kill the power via the breaker. My husband burned himself opening the EXTREMELY hot oven to (1) get out the smoking, burning food and (2) try to cool the inside temperature down. We only know it was 600 degrees and climbing because we have a thermometer in the oven so we always know the correct oven temperature. I truly believe that this range and other similar models are a safety hazard. The estimated date below is for the oven incident and not the stove top problem. That has been going on for a good while, we have just never looked into. We did not know there was a recall because of the same issue with similar models, nor did we think about reporting it. I wish now we would have and think Sear’s should have to refund everyone’s money on the ranges with these problems.

    Model
    79096643700
    Bought from
    Sear’s Corporate
    Bought
    Jul 7, 2008, about then
    Where
    Dora, Alabama: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  29. No one hurt

    Made Oct 14, 2012, sent to the company Oct 22, 2012, published by CPSC Nov 5, 2012

    The product, in the report: kenmore stainless steel flat top electric range/convection oven

    I heard a pop from my oven and didnt think anything of it. Like an hour later I wanted to bake some cookies so I preheated the oven to 350. I waited for over 20 mins and it was only on 310. I opened the oven and it felt a lot cooler than 310 and it didnt bake my cookies. It then got a lot hotter. I turned my oven off and noticed that the heating element in around the fan was bright orange...even when my oven was off!!! I had to turn off the actual power for the oven from the power box. I tried to turn it on again later and it still lit up orange, heating away, by itself!! I dont want to think about what could have happened at night or if no one was home! Its dangerous!!! a firehazard!! I cant even use my range because the oven still lights up. I have to shut off all power for the stove!! II believe this product is dangerous and it seems to me to be similar to the kenmore oven recall, its an identical problem! I tried calling sears, who transferred me to frigidair because they make kenmore i guess?, who transferred me to kenmore, who transferred me to sears recall/repair, who said I would have to pay for someone to fix it, who then transferred me to kenmore where the guy I spoke to wouldnt let me talk to his supervisor who tried to transfer me to someone, I called that number back and was beyond upset at this point, and the guy i spoke to next told me “first thing we need to do is speak in a professional manner” and hung up on me (SO MUCH FOR PROFESSIONAL). I called kenmore back and spoke to someone a lot niceer, but yet still not able to really help me, who transferred me to kenmore customer care, who couldnt really help me either, and told me to write a complaint on here. This all happened withing 2 hours of calling and calling and being misled to another company with no one willing or able to tell me what is going on or even caring about my dangerous stove.

    Model
    79092803013
    Serial number
    VF11435730
    Bought from
    Sears
    Bought
    Apr 25, 2011
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 29, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Oct 13, 2012, sent to the company Oct 22, 2012, published by CPSC Nov 5, 2012

    The product, in the report: Kenmore glass top electric range. model # 790.96112409. white. black/gray speckled glass top.

    I have a Kenmore electric slide in range, glass top, Model # 790.96112409. For a few weeks the left front burner would only work on high and would not turn off immediately when knob turned to off position. It would take several times of turning the knob on and back off before burner would turn off. Today, I have noticed several times the same burner would turn on and off spontaneously while the stove was not in use. Ultimately, we have turned the breaker off to the stove for fear of fire.

    Model
    790.96112409
    Serial number
    VF70522564
    Bought from
    Sears
    Bought
    May 1, 2007, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Oct 13, 2012, sent to the company Oct 22, 2012, published by CPSC Nov 5, 2012

    The product, in the report: Kenmore Electric Range 790.92903010

    The exterior glass oven door of our Kenmore 790.92903010 electric range exploded sending glass shards that covered the entire kitchen. We had only had the oven less than 2 years and had no unusual useage.

    Model
    790.92903010
    Serial number
    VF 02555784
    Bought from
    Sears
    Bought
    May 31, 2010, about then
    Where
    Lakewood, Colorado: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Oct 5, 2012, sent to the company Oct 16, 2012, published by CPSC Oct 30, 2012

    The product, in the report: Kenmore Electric Range

    On [10/3/12] at approximately 4:55 p.m., the heating element in our Kenmore electric range, Model 790.9601 caught fire, without stimulus. Fortunately my wife was in the kitchen when this occurred. We called 911, and used a fire extinguisher. Two fire trucks arrived, and fortunately we were able to put out the fire with the fire extinguisher.

    We have found that similar problems from Kenmore ranges have been noted, and recalled. This particular model has been reported as well for the same problem.

    When we called Sears, they acknowledged that (a) we cannot use the range again due to the use of the fire extinguisher; and (b) that similar problems have been reported.

    The “customer service” department stated that although they acknowledge similar reports have been made, because we did not purchase the extended warranty, the most they could do is offer a discounted repair (which they stated could not be done) or a 10% off coupon (which one can typically find in the newspaper). It took 7 attempts to speak with someone, after being transferred from line to line and being disconnected twice.

    Sears is unwilling to take responsibility for an obvious and dangerous flaw that nearly cost our family its home and threatened the safety of my wife and sons.

    Model
    790.96019403
    Serial number
    VF53449644
    Bought from
    Sears, Maryland
    Where
    Leonardtown, Maryland: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Oct 5, 2012, sent to the company Oct 16, 2012, published by CPSC Oct 30, 2012

    The product, in the report: Electric Range

    FIRE HAZARD I tried to turn off the right front burner, but the middle ring element would not turn off. Burned the bottom of the soup I was cooking. It took 5-10 minutes to realize that I shut the burner off, but the element did not turn off. The range panel/control indicated the burner was off. Once I realized the burner would not turn off even the the control said it was off, I turned the range off at the circuit breaker in the basement. Resetting the circuit breaker did not fix the problem. Fortunately, I was home and in the kitchen after I tried turning it off. Otherwise, it may have started a fire. From the picture you can see where the range was turned on (hence the PF - power failure status), the burner indictors are not on, but the element is on anyway. It’s quite unsafe.

    Model
    790.99129405
    Serial number
    VF53136870
    Bought from
    Sears, Missouri
    Bought
    Aug 21, 2005
    Where
    Grover, Missouri: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Oct 5, 2012, sent to the company Dec 13, 2012, published by CPSC Dec 31, 2012

    The product, in the report: Electric Range/Oven

    The caller stated that the electric range/oven control panel burst into flames after it was being used. The flames were approximately 2ft high almost reaching the overhead microwave. The range was pulled out from the wall and the flame dissipated within a minute. There was no prior service or incidents with this unit.

    (10/4/12) The manufacturer was contacted and he was informed that his range was not included in the Release # 09-333.

    The caller feels that this range is a fire hazard and should be reported.

    Model
    790.990123400
    Serial number
    VF43650284
    Bought from
    Installed home, Virginia
    Bought
    Dec 1, 2005, about then
    Where
    Williiamsburg, Virginia: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Oct 5, 2012, sent to the company Oct 16, 2012, published by CPSC Oct 30, 2012

    The product, in the report: Glass-top electric range

    This morning I discovered that the oven of my Kenmore glass-top electric range was very hot. The controls were all in the off position and had been so for at least 12 hours. I had to turn off the circuit to shut off the oven. This could have caused a fire and perhaps injuries or fatalities.

    Model
    911.95297991
    Serial number
    0D1 16678Q
    Bought from
    Unknown
    Where
    Port Orange, Florida: Home/Apartment/Condominium
    Who was involved
    Age 65, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made Oct 4, 2012, sent to the company Dec 12, 2012, published by CPSC Dec 28, 2012

    The product, in the report: electric smooth top/ oven

    The consumer stated that he had the oven on the “baking feature” for 400 degrees. The consumer stated that it was on for approximately 20 minutes before it switched to broil on its own. The consumer stated that his wife heard a noise and she checked the oven and it had switched to broil.

    The consumer stated that it did not say “broil” on the control panel. The consumer stated that he was unaware of the temperature.

    The consumer stated that he turned off the oven, turned it on to bake and it immediately changed to broil. The consumer stated that he turn off the circuit breaker and the oven started to work properly again.

    The consumer stated that he contacted the retailer and they sent a technician on 10/01/2012. The consumer stated that the technician informed him that the control board was bad and needed to be replaced. The consumer stated that they informed him that he would have to pay 360 dollars to have it repair. The consumer stated that he did not make a decision on whether he would repair it.

    The consumer stated that no one was injured.

    The consumer stated that he believes his oven was experiencing the same hazard stated on release # 09-333.

    The consumer stated that he will be contacting the manufacturer to file a complaint.

    Model
    790.96113409
    UPC
    Unknown
    Serial number
    VF63751168
    Bought from
    Sears, Pennsylvania
    Bought
    Sep 1, 2006, about then
    Where
    Lehighton, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  37. No one hurt

    Made Oct 4, 2012, sent to the company Oct 18, 2012, published by CPSC Nov 1, 2012

    The product, in the report: electric cook-top range

    (9/25/2012) The consumer stated that she was cooking on her cook top and when she went to turn the unit off the burners were still lit up and producing heat. The consumer tried playing with the switch, but it did not work. The consumer tripped circuit breaker to turn the unit off. When the circuit breakers were turned back on the burners would automatically heat up.

    (10/3/2012) The manufacturer was contacted and they advised her that they could offer her 10% off the repair of the unit, but there was nothing else that he could do. The consumer did not accept the offer.

    The consumer believes that the mfr. should be willing to look into this matter further and identify if further action was needed.

    Model
    79042829700
    Serial number
    NF90226912
    Bought from
    Sear’s
    Bought
    Jan 15, 2009, about then
    Where
    Gambrills, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Oct 4, 2012, sent to the company Oct 15, 2012, published by CPSC Oct 29, 2012

    The product, in the report: electric range

    I have qa kenmore electric range model number 790.9611340A. The left front burner won’t turn off, it turn on and off by itself and never stay off. I have to switched the breaker to shut it off.

    Model
    790.9611340A
    Serial number
    VF70447957
    Bought from
    came with the house when purchased
    Where
    portland, Oregon: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  39. First aid

    Made Oct 3, 2012, sent to the company Oct 12, 2012, published by CPSC Oct 26, 2012

    The product, in the report: Electric Built-In Oven

    Sears Kenmore Electric Built-in Oven.

    Oven glass door exploded on when I closed the oven door. Oven was cool. Glass exploded so violently that it went into 3 room, into cabinets and drawers. Glass also cut my feet and got into my slippers

    Model
    790.47784400
    Serial number
    NF52006690
    Bought from
    Sears
    Bought
    Jan 1, 2005, about then
    Where
    Medford, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 31, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  40. No one hurt

    Made Oct 3, 2012, sent to the company Oct 12, 2012, published by CPSC Oct 26, 2012

    The product, in the report: Electric Range

    Oven racks fall when using presenting a very serious risk of burns. This has happenend on numerous occasion since my purchase. After researching this problem,I found out that the oven walls bow from the self-cleaning cycle. Sears pretends to know nothing about this problem and just wants you to pay to have a service tech come out and charge you to replace the walls ..

    Model
    790.98023800
    Serial number
    MF91521725
    Bought from
    Sears
    Bought
    May 2, 2009
    Where
    Simpsonville, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 47, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Oct 1, 2012, sent to the company Oct 9, 2012, published by CPSC Oct 23, 2012

    The product, in the report: Electric range

    The oven of my Sears Kenmore Electric Range model # 700-95660 generated an excessive amount of heat and would not turn off. It was set to 350 to bake some brownies. I unplugged it , let it cool and tried plugging it in again. I did not turn the oven on but it immediately began to heat up.

    This oven was bought in September 2001 for $650 and is not included on the recall list you issued for Kenmore ranges with the same problem.

    Model
    790-95660
    Serial number
    VF13722749
    Bought from
    Sears, New York
    Bought
    Sep 27, 2001
    Where
    Clifton Park, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  42. No one hurt

    Made Oct 1, 2012, sent to the company Oct 10, 2012, published by CPSC Oct 24, 2012

    The product, in the report: Kenmore electric stove, model 79096122409, serial number VF73048991.

    I have a Kenmore stove, model number 79096122409 and serial number VF73048991. When my husband turned the stove eye on yesterday to cook bacon, the heat accelerated beyond the stove setting and he found he could not turn the eye down or off. He eventually had to throw the breaker to be able to turn the stove off.

    Model
    79096122409
    Serial number
    VF73048991
    Bought from
    Sears
    Where
    Boydton, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 57, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made Sep 29, 2012, sent to the company Oct 9, 2012, published by CPSC Oct 23, 2012

    The product, in the report: Kenmore

    My Kenmore top glass range oven door shattered. At the time of incident the range was not in use. My husband and i were very dumbfounded as to why this occurred. Since than i have not used the range i have unplugged it. My concern is to find out if this range is defective or is there a recall. I’m afraid to purchase another one wondering if the same thing would happen again. Your consideration in this matter would be greatly appreciated.

    Model
    79092803011
    UPC
    029892090142
    Serial number
    VR05149127
    Bought from
    Sears, Florida
    Bought
    Dec 30, 2010
    Where
    Fort Pierce, Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  44. Hurt, no treatment

    Made Sep 28, 2012, sent to the company Oct 9, 2012, published by CPSC Oct 23, 2012

    The product, in the report: Kenmore Elite Electric Cooktop smooth top

    We have a Kenmore Elite Electric Cook Top SR 900323377 Model 790.4281/9700. The right front burner will not shut off when you turn it off. You have to flip the breaker to get it to turn off, and then it might just come back on. Big fire hazard along with the potential to burn yourself.

    Other units like this from Kenmore have been recalled due this very same issue and this one should be added to the recall list. This has happened for the last 6 months. I was in a bad accident which is why we have not dealt with this before.

    Thanks for your help.

    Model
    790.428/9700
    Serial number
    NF900323377
    Bought from
    Sears
    Bought
    May 9, 2009
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 61, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  45. No one hurt

    Made Sep 27, 2012, sent to the company Oct 5, 2012, published by CPSC Oct 22, 2012

    The product, in the report: Kenmore Oven flat surface Model 95014102, s/nRM0619572, color: Almond

    When we woke up at 4am our Kenmore Oven Model #95014102, S/N RM0619572 was on, items in the oven where glowing orange that is how hot it was in side. We could not turnoff the oven off by the off button. my husband had to go pull the breaker to turn it off. The oven come on by itself. After return from work we switch the power back on, and the oven started to heated up again.

    Model
    95014102
    Serial number
    rm0619572
    Bought from
    Sear, Delaware
    Where
    Middletown, Delaware: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made Sep 27, 2012, sent to the company Oct 5, 2012, published by CPSC Oct 22, 2012

    The product, in the report: Kenmore Elite Electric Built-in Oven Model 790.49073400 Wall oven. Stainless steel.

    Kenmore Elite electric built-in oven Model 790.4907 Less than six years old. No previous problems. Received light residential use in those 5+ years.

    The electrical panel caught fire within a minute after turning on the ‘keep warm’ function. To be clear, the fire was not inside the oven, which had not even gotten hot yet. The flames came out from between the top of the oven and the counter top. The keypad that controls the oven was what caught on fire.

    Definite fire hazard, safety risk.

    Model
    790.49073400
    Serial number
    NF43712502
    Bought from
    Sears
    Bought
    Dec 11, 2006, about then
    Where
    Washington, District of Columbia: Home/Apartment/Condominium
    Who was involved
    Age 56, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Sep 27, 2012, sent to the company Oct 5, 2012, published by CPSC Oct 22, 2012

    The product, in the report: Kenmore Ultra-Bake oven/range

    My Kenmore oven turned on its broiler element on Sunday 9-23-2012. The oven was being used to bake a bread and I smelled smoke so I went to the kitchen and found the oven on and the charing bread. I pressed the off button for the oven and the controls on the panel indicated that all was off but the broiler element did not turn off. After waiting for a few minutes to be sure I then flipped the breaker to the oven. I left the power off for several minutes then powered it back up. The broiler element once again started up. The oven is now disconnected from the power outlet.

    On Wednesday my wife called Sear’s service to request service for this. She told me that the agent who answered her call offered a warranty for $258 one time offer that would then qualify our stove for repair.

    On Thursday 9-27-12 I found the advisory of the of a recall on your site #09-333 that indicates a model similar to ours was recalled. I have the receipt of our purchase that shows we bought it in 2002. This is a Kenmore Ultra-Bake. Mod 95823003 sn RM5012260.

    Model
    95823003
    Serial number
    RM5012260
    Bought from
    Sears
    Bought
    Dec 28, 2002
    Where
    Bloomington, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 57, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Sep 26, 2012, sent to the company Oct 4, 2012, published by CPSC Oct 19, 2012

    The product, in the report: kitchen stove with oven

    was cooking on Sears Kenmore stovetop Range when loud popping noise came from oven followed by billowing black smoke and arching of flames in oven and heavy electrical smell.... house filled with black smoke and fear of fire and possible electrocution....circuit breaker shut stove down...later upon examining back of stove, noticed area of pigtail connection was melted down with wire still attached....

    Model
    790.9621340c
    UPC
    5596
    Serial number
    vf71308773
    Bought from
    sears, Ohio
    Bought
    Apr 4, 2007, about then
    Where
    Chillicothe, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made Sep 24, 2012, sent to the company Oct 26, 2012, published by CPSC Nov 9, 2012

    The product, in the report: Electric range smooth top four burner self-cleaning oven

    (09/21/2012) The consumer stated that the oven came on without being turned on. The broiler coils at the top were red hot. The stove was not on. The consumer had to flip the breaker in the garage to turn it off. The consumer stated that she took the broiler pan from the bottom to unplug the stove.

    The consumer stated that there is a light on the stove that indicates that the stovetop is hot. Now the light stays on even when the stovetop is cool. This has been happening for about a 1 1/2 yrs.

    The consumer stated that she will get in contact with the manufacturer.

    Model
    958.02000
    Serial number
    Rk4431824
    Bought from
    Sears
    Bought
    Nov 30, 2000, about then
    Where
    Eastlake, Ohio: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Sep 24, 2012, sent to the company Oct 1, 2012, published by CPSC Oct 16, 2012

    The product, in the report: Kenmore Select Clean TM Self-Cleaning Electric Range model 665.95802 serial number RK3422257

    The broiler element came on by itself while the oven was is use and cannot be turned off thru the control panel. Only by turning the breaker off does the element go off. This cylcle repeats itself after letting the oven cool and turning the power back on. The control panel is and remains off and the broiler element cannot be turned off thru the control panel.

    Model
    665.95802
    Serial number
    RK3422257
    Bought from
    Sears retail dealer, Pennsylvania
    Bought
    Oct 10, 2000
    Where
    Trumbauersville, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Sep 22, 2012, sent to the company Oct 1, 2012, published by CPSC Oct 16, 2012

    The product, in the report: Black Kenmore smooth top electric oven.

    The glass front on my oven exploded. The oven was not on. My family was standing in the kitchen and the glass shattered and went all over the kitchen floor.

    Model
    79046789900
    Bought from
    Sears
    Bought
    Feb 4, 2011
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made Sep 19, 2012, sent to the company Sep 26, 2012, published by CPSC Oct 11, 2012

    The product, in the report: Kenmore Elite electric range model 790.9659. Stainless Steel finish

    Tonight, my Kenmore Elite (model 790.9659) range malfunctioned. I turned off the ceramic cook-top after I finished making dinner, but when I went back into the kitchen 2 hours later, I found that the heating element on the cooktop was STILL RED HOT. The controls were non-responsive - and really hot. I had to unplug the oven/range to turn it off. When I went to plug it back in 30 mins later (thinking that it would surely reset itself in that time), the defective burner heated up again right away. So, now I can’t use any part of the oven without extra fire danger.

    Model
    790.9659
    Bought from
    Sears, Colorado
    Where
    LITTLETON, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 34, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made Sep 17, 2012, sent to the company Oct 26, 2012, published by CPSC Nov 9, 2012

    The product, in the report: Electric range four burner smooth top range with oven

    (09/16/2012)The consumer stated that the oven heated up beyond the 350 degrees that she had set. The oven had been pre-heating for 10 or fifteen minutes. The consumer attempted to shut off the oven by pressing the off bottom. It would not shut off so the consumer stated that she had to shut the oven off at the the breaker. If she turns the breaker back on, the oven will come back on.

    The consumer stated that the oven was not damaged. The consumer stated that her house could have burned down. She also stated that this had never happened before. The consumer stated that she did not call the manufacturer but she intends to do so.

    Model
    790.95660102
    Serial number
    vf20620941
    Bought from
    Sears, Michigan
    Bought
    Sep 2, 2005, about then
    Where
    Westland, Michigan: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Sep 17, 2012, sent to the company Sep 25, 2012, published by CPSC Oct 10, 2012

    The product, in the report: Self Cleaning Electric Flat top Range.

    Kenmore Self Cleaning Electric Range model #665.95014

    Broiler turned itself on and could not turned off with the control panel. The unit had to be turned off at the breaker. Oven got so hot it started to melt the plastic connectors and wires. The back of the stove has visible heat damage to the insulation and light fixture as well as scorching on the rear metal panel.

    Model
    665.95014
    Serial number
    RL2711885
    Bought from
    Sears, Florida
    Bought
    Aug 11, 2001
    Where
    Safety Harbor, Florida: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Sep 17, 2012, sent to the company Sep 24, 2012, published by CPSC Oct 9, 2012

    The product, in the report: Kenmore electric stove range top

    The Kenmore electric range stove stop has been turning on without a person switching it on. If it is switched to be turned down it stays on high heat. It will notturn off. It has to be turned off by switching the breaker off. I reported this to Sears. They said it is not on any recall lists.

    Model
    790.96002601
    Serial number
    vf71531269
    Bought from
    sears
    Bought
    Sep 30, 2010, about then
    Where
    hixson, Tennessee: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made Sep 17, 2012, sent to the company Sep 25, 2012, published by CPSC Oct 10, 2012

    The product, in the report: Kenmore electirc range/oven

    This oven’s left side burner has been a problem from the beginning of purchase. There is a simmer button with this burner. It has never heated correctly. Four years after purchase, the right side has blown/popped and kicked off our circuit. We are having a repairman check into the cost of repair, but we will most likely replace it.

    I notice online that there are other instances of similar. Hopefully, problem will not cause and injury or fire hazard for someone else. Range is Kenmore Electirc Range ( smoothtop) model number 790-96412

    Model
    7909641240C
    Serial number
    vf80113949
    Bought from
    Sears, North Carolina
    Bought
    Jan 10, 2008, about then
    Where
    Cary, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made Sep 15, 2012, sent to the company Sep 24, 2012, published by CPSC Oct 9, 2012

    The product, in the report: This product is the Kenmore Elite Range/Oven. It has a flat glass top cooking surface. It is black with stainless steel accents. Self-clearning.

    Prior to pressing any buttons the oven was powered but not on meaning that the digital display was illuminated as usual. The oven hadn’t been used in about 24hrs and was working correctly the last time it was used. The oven was turned on using the pre-heat oven button. When the button was pressed the oven started buzzing, followed by some popping noises. Then black smoke started coming from behind the oven followed by flames. Before I could get to the main circuit breaker the unit burned itself out and shut down and the flames stopped.

    Model
    790.99123400
    Serial number
    VF43725226
    Bought from
    Sears, Florida
    Bought
    Apr 15, 2011, about then
    Where
    Orlando, Florida: Home/Apartment/Condominium
    Who was involved
    Age 21, Male
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Sep 14, 2012, sent to the company Sep 24, 2012, published by CPSC Oct 9, 2012

    The product, in the report: Kenmore Electric Range, Model 790.9611340A, SN: VF71427193

    Electric Range (Model: 790.9611340A, SN: VF71427193) experiences same issues associated with recall: Release # 09-333 Frigidaire and Kenmore Smooth top Electric Ranges Recalled Due to Fire Hazard”. Front left burner stays on after switch is turned to the “OFF” position, range needs to be unplugged or circuit breaker thrown to disable burner. Current recall does NOT include this model/SN in the recall list, similar appliances should be reevaluated for a recall.

    After cooking for 4 hours on this burner, removed pan from burner and found the burners glass cooktop had melted. Not sure if this is associated with the issue above or user error.

    Model
    790.9611340A
    Serial number
    VF71427193
    Where
    Coventry, Rhode Island: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Sep 13, 2012, sent to the company Sep 20, 2012, published by CPSC Oct 4, 2012

    The product, in the report: Electric oven

    The range is off but the oven element won’t turn off. I researched this and found other models with the same issue were recalled. However, when i called sears they said my model was not. I was lucky we were home to catch this it could have started a fire. My model #was 790.92413201. serial# vf23326235.

    Model
    790.92413201
    Serial number
    vf23326235
    Bought from
    Sears, Arkansas
    Bought
    Nov 2, 2002
    Where
    Newark, Arkansas: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Sep 13, 2012, sent to the company Sep 20, 2012, published by CPSC Oct 4, 2012

    The product, in the report: Kenmore Electric Range

    My Kenmore Electric Range,(Model#79092803010),the glass oven door on last night just exploded into millions of tiny pieces. I just purchased this product in Jan.2011. I couldn’t believe it, i and my son was just standing in the kitchen talking and then Pow, and then the oven glass just shattered. I called sears that next morning and told them what happened. The service center rep proceeded to tell me that the range was not under warranty any longer and the times avalaible for a technician to come and evaluate the damage without paying for the service call. She did apologize for what happened. I thought this company was reliable in what they put on the market to sell. Now, i find it not to be true after what i have been reading consumer complaints reguarding their products and how it handles complaints.

    Model
    79092803010
    Bought from
    Sears
    Bought
    Jan 11, 2011
    Where
    mooresville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Sep 13, 2012, sent to the company Sep 20, 2012, published by CPSC Oct 4, 2012

    The product, in the report: Kenmore flat top electric stove. White.

    Defective heating elements. For a couple years now our burners fail to turn off. Sometimes I swear they heat to a different temperature than what is selected. We constantly have to play with the knobs to try to get them to turn off the burners. One of our burners now doesn’t turn off completely and we had to cut power to the stove all together and not use it. We’ve looked into recalls and discovered that we are not the only ones with this problem. What we’ve noticed is that our serial number isn’t one of the many included in the current recall. Our number is very close, but not quite in the bunch that is part of the recall. Our appliances were purchased at Sears and since our serial number is not part of the recalled numbers they want to charge us a lot of money for a service contract to get it fixed! I feel this recall should include our stove since these faulty parts are not limited to just a few serial numbers.

    Model
    790.96002600
    Serial number
    VF64634736
    Bought from
    Sears, Washington
    Bought
    Jun 1, 2007
    Where
    Puyallup, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Sep 13, 2012, sent to the company Oct 1, 2012, published by CPSC Oct 16, 2012

    The product, in the report: Electric Range

    (7/22/2012) The consumer stated that he was using the front left burner of the range at the medium setting of about 7 or 8. The burner was on for approximately 10 minutes when he noticed a bright red flare coming from the burner. When the consumer went to turn the burner off, he noticed that it had moved from the original setting of 7 or 8 to the highest level. The consumer then proceeded to turn the burner off, but the dials would not allow him to. The consumer tripped the circuit breakers, so that the range would be completely off.

    (7/31/2012) The manufacturer was contacted and they advised him that his range was not included in release# 09-333. He was informed that they could send someone out but at his own expense.

    Model
    790.99113300
    Serial number
    VF34921994
    Bought from
    Sears, New Mexico
    Bought
    Dec 6, 2003, about then
    Where
    Santa Fe, New Mexico: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  63. First aid

    Made Sep 12, 2012, sent to the company Oct 15, 2012, published by CPSC Oct 29, 2012

    The product, in the report: Electric cook top

    The consumer stated that he smelled a burning odor and he decided to check the cook top and found that it extremely hot. The consumer stated that he noticed that the knobs were off yet the burners continued to heat up.

    The consumer stated that he turned off the circuit breaker.

    The consumer stated that he burnt his right hand and he treated it with a first aid.

    The consumer stated that he contacted the retailer and they informed him that they would send out a technician to repair the cook top. The consumer stated that he declined the offer for the repair and will be replacing the cook top.

    The consumer stated that this product should be investigated due to the fire hazard that it poses.

    Model
    790.42721700
    UPC
    Unknown
    Serial number
    73207983
    Bought from
    Sears
    Bought
    Jan 1, 2009, about then
    Where
    Haleiwa, Hawaii: Home/Apartment/Condominium
    Who was involved
    Age 67, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  64. No one hurt

    Made Sep 12, 2012, sent to the company Oct 31, 2012, published by CPSC Nov 15, 2012

    The product, in the report: Oven

    Fire department responded to a building fire. The smoke detector was sounding & the unit was starting to fill with smoke. Neighbor stated that occupants were not home at the time. Upon entry, a small fire was discovered & contained in oven in kitchen. They opened the oven, extinguished the small fire & unit was shut off from home’s circuit breaker panel. The estimated property loss on this incident was $100. The estimated content loss was $400.

    Model
    79045791103
    Where
    Mililani Town, Hawaii: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  65. No one hurt

    Made Sep 11, 2012, sent to the company Sep 18, 2012, published by CPSC Oct 2, 2012

    The product, in the report: Kenmore Electric Range, Model #66592014102

    I was preheating my Kenmore Electric Range/Oven, Model #66592014102 when I recieved an error message on the display of the oven. It appeared to read “PF 5” and then the oven shut off. The display went blank. I decided to go to the upper level of my home with laundrey and assumed the oven was off. While upstairs, I smelled something strange and when I came into the kitchen, I noticed the “baking stone” in the oven was on fire and the “heating coils” on the top of the stove were on and the oven was extremely hot. The only way to get the oven to turn off was to turn it off at the circuit breaker. It took almost 5 hours for the stove to cool down. This oven is definitely a fire hazard and if I had not been home, it could have been a disaster.

    Model
    66592014102
    Serial number
    RL4813304
    Bought from
    Unknown
    Bought
    Jan 1, 2002, about then
    Where
    Kent, Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Sep 10, 2012, sent to the company Sep 18, 2012, published by CPSC Oct 2, 2012

    The product, in the report: Self-Cleaning Radiant Free-Standing Range Kenmore Electric Glass Top Range model # 911.9554591, serial no.# 6V108135Q.

    Oven element became superheated and began to melt/spark. Ovne did not turn off when knob was moved to “OFF” position. Oven only turned off when circuit breaker was turned off. Oven is a Kenmore Electric Glass Top Range, model # 911.9554591, serial no.# 6V108135Q.

    Model
    911.9554591
    UPC
    N/A
    Serial number
    6V108135Q
    Bought from
    Sears, New Jersey
    Where
    Wall Township, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 38, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Sep 10, 2012, sent to the company Oct 9, 2012, published by CPSC Oct 23, 2012

    The product, in the report: Smooth top electric range,

    The consumer stated that he has an electric range that the burners were coming on its own. The consumer stated that after he turns off the burners by turning the knobs to off, 30 seconds later it comes back on. The consumer stated that it becomes extreme hot to a temperature that’s unknown. The consumer stated that it was posing the same hazard stated on release # 09-333. The consumer stated he was afraid that it could turn on when they weren’t home and cause a fire. The consumer stated that was injured. The consumer stated that he turn off the circuit breaker and disconnected the range.

    The consumer stated that he decided to purchase a new a range and was getting rid of the old one.

    The consumer contacted the manufacturer and they informed him that his range was not included on the recall. The consumer stated that they did not provide any assistance although he informed them that his range was posing the same hazard.

    Model
    790.96021406
    UPC
    Unknown
    Serial number
    VF72927159
    Bought from
    Sears
    Bought
    Jun 19, 2007
    Where
    Glen Burnie, Maryland: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Sep 9, 2012, sent to the company Sep 17, 2012, published by CPSC Oct 1, 2012

    The product, in the report: Kenmore Electric Range Model 790.97432800

    My Kenmore electric range was set at 350 bake for about 40 min. I then noticed that bright glow in oven I opened the oven and it was cooking on broil setting, but the is reading bake closed oven and flames came out of the back from the control panel. Turned all controls off still flaming pull it away from the wall and unplugged it.

    Model
    790.97432800
    Serial number
    vf84724378
    Bought from
    sears, Michigan
    Bought
    Sep 28, 2009, about then
    Where
    eastpointe, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made Sep 9, 2012, sent to the company Sep 17, 2012, published by CPSC Oct 1, 2012

    The product, in the report: Electric Range

    Outer glass on oven door shattered

    Model
    79097453804
    Serial number
    vf00770120
    Bought from
    Sears, Illinois
    Bought
    Aug 27, 2010, about then
    Where
    Windsor, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made Sep 7, 2012, sent to the company Sep 17, 2012, published by CPSC Oct 1, 2012

    The product, in the report: Electric Range

    I was preparing dinner for our family and was heating up some food in the oven at 200 degrees for about 20 minutes and then turned oven up to 350 degrees just before I was ready to serve the food. I was standing at the kitchen counter getting dishes ready to set up outside for our Labor Day gathering, when the oven door shattered/exploded into a thousand pieces all over my kitchen! I have a black pub style table across the room from the stove and the shards from the glass scratched the wood on the stools. The shards were everywhere, even at the other end of my kitchen by the refrigerator! Thank goodness everyone else was outside and no one was hurt.

    I was extremely upset, needless to say.

    Model
    790.9745 3804 (Stainless Steel)
    Serial number
    VF00273371
    Bought from
    Sears
    Bought
    Feb 21, 2010
    Where
    Buffalo, New York: Home/Apartment/Condominium
    Who was involved
    Age 61, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Sep 5, 2012, sent to the company Oct 17, 2012, published by CPSC Nov 7, 2012

    The product, in the report: Kenmore 24” electric range double wall oven

    (9/1/2012) The consumer stated that she was pre heating her oven at 475 degrees for approximately 2 to 5 minutes. When the consumer went to open the oven door the front glass exploded. The consumer did not receive any injuries due to the explosion. The consumer stated that this was her first incident with the oven.

    -The consumer sent a letter to the manufacturer.

    Model
    24” electric range double wall oven
    UPC
    Unknown
    Serial number
    Unknown
    Bought from
    Unknown
    Where
    Hendersonville, Tennessee: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Sep 4, 2012, sent to the company Sep 12, 2012, published by CPSC Sep 26, 2012

    The product, in the report: Kenmore cooktop

    My Kenmore cooktop model #790.9611340A front left burner will not turn off. It automatically turns to high when on and yesterday we could not turn it off at all. Had to trip breaker and finally it turned off on its own. It also will turn on by itself when knob is turned to off.

    Model
    790.9611340A
    Serial number
    VF73038528
    Bought from
    Sears
    Where
    Arlington, Washington: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Sep 3, 2012, sent to the company Sep 11, 2012, published by CPSC Sep 25, 2012

    The product, in the report: Kenmore electric range

    Kenmore Electric Range purchased 12/26/11 from Sears Windward Mall, Kaneohe, Hawaii. Inner glass door shattered while Pre-heating to 375 degrees. Shards of glass are falling into oven and storage drawer below..

    Model
    79092209014
    Serial number
    VF 14287059
    Bought from
    Sears, Hawaii
    Bought
    Dec 26, 2011
    Where
    Kailua, Hawaii: Home/Apartment/Condominium
    Who was involved
    Age 62, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made Aug 26, 2012, sent to the company Sep 5, 2012, published by CPSC Sep 19, 2012

    The product, in the report: kenmore 790.9611340A black color. 4 burner stove with oven underneath

    Own a kenmore 790.9611340A glass stove top and oven which is in a condo I own and the tenants report the same issue that has been reported regarding other kenmore and [REDACTED] models. the heating element will not shut off even though the knob is in the off position.

    Model
    790.9611340A
    Serial number
    VF74150633
    Where
    williamsburg, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made Aug 23, 2012, sent to the company Sep 11, 2012, published by CPSC Sep 25, 2012

    The product, in the report: Electric Range/Oven

    The consumer stated that while was using the oven at 375 for baking, approximately 20 mins later the broiler came on spontaneously by itself and started to burn the contents. She was unable to use the control panel to power it off. The circuit breaker was used to switch off power to the unit.

    The circuit breaker was turned on again and the oven came on again with broil mode.

    The retailer was contacted for service on 8/22/12.

    8/23/12 The manufacturer was contacted and she was advised that her model was not included in Release # 09-333.

    The consumer feels that her electric range/oven is a fire hazard and should be recalled.

    Model
    790.95664103
    Serial number
    vf24113934
    Bought from
    Sears
    Where
    Landenberg, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Aug 21, 2012, sent to the company Sep 21, 2012, published by CPSC Oct 5, 2012

    The product, in the report: Smoothtop Electric Range

    The consumer says the large right front burner turned on spontaneously and would not shut off. He had to shut off the circuit breaker to get it to turn off. He has seen many reports of the same thing happening to other consumers. This is the first time this has happened to his unit. He is experiencing the same hazard as listed in Release # 09-333.

    Model
    790.4101802
    Serial number
    NF04821504
    Bought from
    Sears
    Bought
    Jan 15, 2011
    Where
    Forest, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made Aug 21, 2012, sent to the company Aug 29, 2012, published by CPSC Sep 13, 2012

    The product, in the report: Older version of electric smooth stove top.

    My Kenmore Electric stove top oven’s heating element burned in two.

    Serial#: 0G113007Q Model#: 911.95589991

    Model
    911.95589991
    Serial number
    0G113007Q
    Bought from
    Seres
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made Aug 20, 2012, sent to the company Sep 24, 2012, published by CPSC Oct 9, 2012

    The product, in the report: Electric Range/Oven

    The caller stated that his spouse was using the oven and she heard a popping noise emitting from the control panel. She then noticed flames projecting from the rear of the unit, the fire extinguisher was used to extinguished the flames. The incident caused burnt damages to the wall paper. The circuit breaker was used to switch off power to the range. There was no previous incidents or services for the unit.

    The caller stated that the house had to be ventilated due to the smoke which dispersed in the room during the incident.

    8/17/12 The caller contacted the manufacturer but was informed that he should contact the his local store so that a rep could be sent out.

    The caller feels that if someone was not present at the time, there would have been a house fire.

    UPDATE: A Sears service technician came Monday 8-20-12 to evaluate the problem. He concluded that the oven control panel relay switch overheated and started the electricial fire. (Charged $79)

    Model
    790.99123404
    Serial number
    VF51147118
    Bought from
    Sears, Pennsylvania
    Bought
    Mar 19, 2005, about then
    Where
    Gettysburg, Maryland: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  79. No one hurt

    Made Aug 20, 2012, sent to the company Sep 24, 2012, published by CPSC Oct 9, 2012

    The product, in the report: Kenmore elite dual (gas and electric) fuel range

    The consumer stated that she placed the oven on the “self cleaning cycle” set for 3 hours. The consumer stated that her son woke up this morning and found smoke all over her kitchen.

    The consumer stated that she immediately unplugged the range and opened the doors to release the smoke. The consumer stated that usually when the oven cools down after the self cleaning cycle the door to the oven opened up. The consumer stated that this time the oven cooled down after she unplugged it, but she was still unable to open the door to the oven.

    The consumer stated that she was still able to use the gas burners, but she would not turn the oven on.

    The consumer stated that no one was injured.

    The consumer stated that she contacted the manufacturer and they informed her that her range was out of warranty. They also informed her that her model was not included on any recalls and they could not provide any assistance.

    The consumer stated that this product should be investigated for the fire hazard that it poses to the consumer.

    Model
    790.79913301
    Serial number
    VF35035360
    Bought from
    Sears, Michigan
    Bought
    Jan 26, 2004
    Where
    Detroit, Michigan: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  80. No one hurt

    Made Aug 20, 2012, sent to the company Aug 31, 2012, published by CPSC Sep 17, 2012

    The product, in the report: Kenmore Electric Range model 790.9218

    My family was in the living room watching TV when we heard a loud pop and then glass shattering and crashing to the floor. I went into the kitchen to find that the outer glass on my oven door had shattered into a million pieces. It had been two hours since I had used the stove top while cooking dinner and OVER A MONTH since I had used the oven. It is hot here in the summer and we cook on the grill rather than turn the oven on. The cracking and falling glass continued for a few minutes. Some of the glass flew about 4 feet, colliding with the cabinets on the other side of the kitchen. Luckily no one was in there. We were shocked that this could happen.

    When I called Sears the next morning, I spoke with two different operators, neither of whom seemed to be surprised that this had happened. They offered a brief apology and then proceeded to set up the repair service. They did ask if the oven was hot and I explained that it had not been used in over a month, but also that my husband had checked the inside and it was at room temperature. I have a protection agreement on my range because it is an induction cooktop and that is new technology. Sears ordered new glass for the door and set up an appointment for a technician to come in a week to install it at no cost to us.

    Model
    790.9218
    Serial number
    VF04641231
    Bought from
    Sears, New Hampshire
    Bought
    Feb 1, 2011, about then
    Where
    Hooksett, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  81. No one hurt

    Made Aug 18, 2012, sent to the company Aug 27, 2012, published by CPSC Sep 11, 2012

    The product, in the report: Kenmore Elite Smoothtop electric range.

    My Kenmore Elite stove: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers.

    We had to remove all electronics from the burner itself to keep it from turning on and off by itself. Our model number is NOT on the recall list, but is having the same problem as other stoves previously recalled.

    Serial Number VF71526316 Model 790.9611340A

    Model
    790.9611340A
    UPC
    i dont know
    Serial number
    vf71526316
    Bought from
    Builder put in my home.
    Bought
    May 7, 2007
    Where
    bluffton, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  82. Hospital admission

    Made Aug 16, 2012, sent to the company Aug 29, 2012, published by CPSC Sep 13, 2012

    The product, in the report: Kenmore smooth glass top electric stove all black with white trimming

    This complaint is about a Kenmore smooth top stove that is a hazard , It turns on spontainiously and also heats up to extremely HOT temperatures if it is on a low setting it heats up to the max and also will not turn of when placed to OFF setting .on september 16,2011 I was burned 2nd and 3rd degree burns due to the stove turning on by itself. This stove is not listed in the recall and it neeeds to be. it is very dangerous and if others have this stove someone may die

    Model
    790.96010407
    Serial number
    VF71564413
    Bought from
    sears
    Where
    philadelphia, Pennsylvania: Unspecified
    Who was involved
    Age 32, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, Hospital Admission
  83. No one hurt

    Made Aug 16, 2012, sent to the company Aug 30, 2012, published by CPSC Sep 14, 2012

    The product, in the report: Kenmore Elite Electric Range

    Since I first purchased this oven in 2008 at least every other time I use the oven, the rack falls as a result of any weight whatsoever on it. I am so frustrated. My husband is so frustrated. It causes huge issues ranging from spilt food to broken ceramic bakeware. It is an enormous hazard, danger and risk and potentially will burn someone who is placing food in the oven or removing it. It is very clear that the racks in the oven are too small for the oven itself. It is a defect in the oven that Sears is not taking proper responsibility for. ***It is impossible to name an incident date as this has been an ongoing problem for as long as I have owned the oven.

    Model
    79098023800
    Bought from
    Sears, Washington
    Bought
    Dec 2, 2008, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 38, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  84. No one hurt

    Made Aug 14, 2012, sent to the company Aug 21, 2012, published by CPSC Sep 5, 2012

    The product, in the report: 30 in Free-standing stainless steel electric range

    After heating pizza in our oven, closing the door and walking away the exterior glass window on the oven shattered and landed as far as 2 feet from the stove. The door was not slammed and the shattering did not happen instantly - I had time to close the door, turn away from the oven and set down the pizza tray before I heard the loud sound of the glass exploding. I contacted Sears and the person I spoke with explained that the item was no longer covered under warranty. She did not express that this was a common occurrence as I later found out when researching replacement parts online. I am concerned that this has happened many times and a recall has not been issued.

    Model
    790.97453804/30 in Free-standing electric range
    Bought from
    Sears, Indiana
    Bought
    Mar 5, 2010
    Where
    Fortville, Indiana: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  85. No one hurt

    Made Aug 13, 2012, sent to the company Aug 27, 2012, published by CPSC Sep 11, 2012

    The product, in the report: Kenmore Smoothtop Electric Range

    Kenmore Smoothtop Electric Range not part of the original recall. Two large front burners consistantly fail to turn off after being switched off and heats to high when different temperatures selected. Started six months ago as isolated incidents. Now happening each time the burners are used. Sometimes have to use the main switch at the breaker box to turn off the range.

    Model
    790.96002600
    Serial number
    VF64037529
    Bought from
    Sears
    Bought
    Jan 1, 2007
    Where
    Spring Lake, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  86. No one hurt

    Made Aug 11, 2012, sent to the company Aug 27, 2012, published by CPSC Sep 11, 2012

    The product, in the report: Kenmore Elite Smooth Top Electric Range Model number 790.99123405. Serial number VF52339979

    Hazard: the surface heating elements failed to turn off after being switched off. This posed a fire and burn hazard.

    Model
    Kenmore Elite Smooth Top Electric Range 790.99123405
    Serial number
    VF52339979
    Bought from
    Sears
    Where
    Wahiawa, Hawaii: Home/Apartment/Condominium
    Who was involved
    Age 87, Female
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  87. No one hurt

    Made Aug 10, 2012, sent to the company Aug 27, 2012, published by CPSC Sep 11, 2012

    The product, in the report: Kenmore Electric Range

    My Sears Kenmore range, model 665.95822002 s/n RL1812628 has several times over the past few years not turned off (stove portion) even though it was turned off and the control panel shows it is off. There is no way to turn it off other than to turn off the circuit breaker. Even after doing this and letting it cool for several hours, it will sometimes come back on as soon as power is restored. It takes several attempts using the circuit breaker to restore normal function. When this happens, the oven gets extremely hot, as if it is on a cleaning cycle, or even hotter. Once the smoke detector in the kitchen came on to alert us.

    Model
    665.95822002
    Serial number
    RL1812628
    Bought from
    Sears
    Bought
    Jun 20, 2002, about then
    Where
    Nashua, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Age 66, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  88. No one hurt

    Made Aug 7, 2012, sent to the company Aug 17, 2012, published by CPSC Aug 31, 2012

    The product, in the report: Kenmore electric range model 790

    We purchased a Sears Kenmore electric range 6 years ago. Soon after, the handle would fall off, when we opened the range. Then the whole front of the door would fall off,,,,,,,,,,,,,,the screws don’t seem to be long enough to hold the door on. It has become a dangerous problem. When the oven is hot and the door, falls off in pieces, it is dangerous. I contacted Sears. They said contact Kenmore. I did. They never answered. I went on-line and found that other people had this same problem. Any suggestions? Has this product had any recalls? Thank you, [REDACTED]Model 790

    Model
    790
    Bought from
    Sears, Wisconsin
    Bought
    Jul 1, 2006
    Where
    New Berlin, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 60, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made Aug 7, 2012, sent to the company Aug 22, 2012, published by CPSC Sep 6, 2012

    The product, in the report: Kenmore Electric Range 79096129408 VF64685561

    My Kenmore electric range (purchased at Sears 79096129408/ VF64685561) has a front left burner that will not shut off. We have had problems with the burner for months but were always able to eventually get it to shut off by playing with the knob. However, today after 15 minutes of trying, it still would not shut off. I shut down the electric circuit to the range to prevent a fire.

    Model
    79096129408
    Serial number
    VF64685561
    Bought from
    Sears, New York
    Where
    centerport, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Aug 2, 2012, sent to the company Aug 21, 2012, published by CPSC Sep 5, 2012

    The product, in the report: Kenmore ceramic top electric range

    I first noticed something was wrong with the stove back when I blogged about the broiler failing a few weeks ago. When it failed I had to come up with an alternative way to finish dinner. I didn’t think much of it and just assumed that I’d no longer be able to use that function on the oven. Not perfect, but I knew the oven was a few years old and I figured it was slowly dying.

    Then this week my son’s girlfriend made dinner for them and within about 10 minutes I started smelling a strong hot, metallic smell. Just as I was about to ask my son if he smelled it (we were all upstairs and the kitchen is on the main floor), every smoke detector in the house started going off. I live with a fireman so we have LOTS of detectors and they were going off even though it was hot and we had every window and door in the house open.

    The chicken was black and the heat was so high it stained the opening around the door of the oven. My son opened the oven, laughed at his girlfriend for burning dinner, and then turned off the stove. He saw the broiler element was on and assumed she’d hit broil instead of bake and chocked it up to her using a stove she’s not familiar with.

    When the element remained glowing hot and 500 degrees after about 10 minutes it was obvious something was wrong. The silly son thought it was just taking a while to cool down but I knew better. I had him switch the oven off again and then wait 3 minutes. The element remained on. I sent him to shut off the breaker and finally the element went off.

    I started shopping for a new stove assuming this one was just broken when the hubby came upon note after note of other people with this same Kenmore stove having similar incidents. It wasn’t long before I found a recall for Kenmore stoves from 2001 to 2009 (ours is a 2003 – I know that thanks to a review I wrote about the stove when we received it on Epinions.com). While the recall is for the Elite Model, ours has experienced the same failure. Frigidaire and Kenmore Smoothtop Electric Ranges Recalled Due to Fire Hazard.

    Looking into if further, things could have been worse. Here’s what happened to someone who has the same model as mine:

    On Monday 1/16/12, i was making dinner, baked potatoes in aluminum foil, and my oven turned onto self cleaning mode after cooking for 30 minutes. It locked down, and caught on fire. We called 911 because our house was filled with smoke, and fire in the oven. The Fire Department instructed us to contact Sears, to report it, and I did. They also instructed me to report this to you as well. - source http://www.saferproducts.gov/ViewIncident/1225253 And it’s not an isolated incident. Here are other online notes about similar safety hazards:

    “I have a Kenmore range Model#655.92014102 After running the cleaning cycle the baking element won’t turn off. Had to cut power to unit…” Source: http://www.selfhelpforums.com/showthread.php?t=16972

    help! kenmore range /oven model 665. 92014102 oven wont turn off. have to trip breaker to get oven to stop heating. After reading all the posts that pertain to ovens that wont shut off i can conclude that my relay for the element is stuck on . this means the erc is junk and needs replaced. i assume this is a non servicable item. Source: http://applianceguru.com/forum1/8581.html Kenmore range 92014102 – Page 23 - Kenmore stove, “broiler came on while in the baking mode and will not go off until range is unplugged”… Source: http://www.fixya.com/tags/kenmore_range_92014102/page-23 Why is the oven not turning off on my Kenmore range? I have a Kenmore electric range model number 665.92014102 that the oven will not turn off & has an E2 F3 error code... Source: http://www.managemylife.com/mmh/questions/153928-why-is-the-oven-not-turning-off-on-my-kenmore-range-1

    Model
    665.92014102
    UPC
    02292014000
    Serial number
    RP1123223
    Bought from
    Sears
    Bought
    Apr 3, 2003
    Where
    Renton, Unspecified: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made Jul 31, 2012, sent to the company Aug 10, 2012, published by CPSC Aug 24, 2012

    The product, in the report: Kenmore Elite Dual Fuel Range model # 7907938 purchased at Sears

    I have a kenmore elite dual fuel range model # 7907938. It is about 5 years old. Tonight while making dinner I preheated the oven and moments later I heard an electric crackling sound and smoke and flames were coming up from behind the top of the oven. My fiancé had to grab the fire extinguisher and put the flames out before the cabinets and wall caught on fire. After the flames were put out the control board was completely blacked out and the oven no longer worked. Luckily we were in the kitchen when this occurred or we may have lost our home. After researching online about this issue, I have seen numbers complaints of the same exact incident with this model range. I have yet to see any recall of this product. How many complaints have to be reported in order for this to be recognized as a manufacture defect. If this issue is not addressed someone may loose their home or worse, a loved one. Please contact me with a response to this report.

    Model
    Kenmore Elite Dual Fuel 7907938
    Bought from
    Sears, Pennsylvania
    Bought
    Nov 3, 2007, about then
    Where
    Philadelphia, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  92. No one hurt

    Made Jul 31, 2012, sent to the company Aug 14, 2012, published by CPSC Aug 28, 2012

    The product, in the report: Kenmore Smooth Top Range, electric

    This happened on a glass top stove. Stove burner was set to a low temperature but was blazing hot. We could not get the burner to lower without turning it off. The next day, the burner was used on high, but it would not turn off at all. It continued to blaze for approximately 20 minutes while I tried switching it on and off, lowering the temperature, etc. Eventually it did turn off.

    I looked on-line and found that Sears had a recall on our Serial Number. Another worrisome safety concern I found described was that the burner could also spontaneously turn on.

    When I called for the “free” repair, they said that my Model number was not in the recall even though my Serial number is, and I am definitely having the same problem as many others.

    Model
    790.9611340A
    Serial number
    Vf72342933
    Where
    Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  93. No one hurt

    Made Jul 29, 2012, sent to the company Aug 9, 2012, published by CPSC Aug 23, 2012

    The product, in the report: Kenmore Elite Range (electric) Model 790.99123402 Serial VF44831499

    I set the oven to 350 degrees to bake chicken. Five minutes after placing the chicken in the preheated oven, there was a snapping sound from the oven. I saw flashes and heard pops coming from the electronic instrument panel. I attempted to push the stop button repeatedly, but it did not turn off the unit. After approx. 5 seconds the instrument panel popped loudly and caught fire. Luckily, we were able to put the fire out with a dry chemical fire extinguisher before there was any significant damage to the kitchen. The oven instrument panel is destroyed and the unit is completely unusable.

    Kenmore Elite Model 790.99123402 Serial VF44831499

    Model
    790.99123402
    Serial number
    VF44831499
    Bought from
    Sears
    Bought
    Apr 1, 2007, about then
    Where
    Naples, Florida: Home/Apartment/Condominium
    Who was involved
    Age 39, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite Range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  94. No one hurt

    Made Jul 28, 2012, sent to the company Aug 9, 2012, published by CPSC Aug 30, 2012

    The product, in the report: kenmore stove contacted sears they were not concerned about this problem wires hot enough to melt through connectors

    oven quit working took apart found circut board almost caught on fire and another connector showed signs of heat at the time this happend my 9 and 10 year old were home with the babysitter it was hot enough to discolor the circut board

    Bought from
    sears
    Bought
    Mar 16, 2011, about then
    Where
    fremont, North Carolina: Unspecified
    Who was involved
    Age 9, Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Jul 27, 2012, sent to the company Aug 24, 2012, published by CPSC Sep 10, 2012

    The product, in the report: Smoothtop Electric Range

    The consumer says that he is experiencing the same problem as listed in recall 09-333 but his model is not included. The consumer says that the two left hand burners come on in the middle of the night. It ruined a pot that was sitting on one of the burners. The burners would not shut off without shutting off the circuit breaker.

    The consumer contacted the manufacturer who told him the unit is not on recall and offered no assistance. He has had the control panel switched out last year. It did not resolve the issue. He says that they are using the oven and the other two burners. They have unplugged the two left burners from the circuit board. The circuit breaker is shut off every night to prevent a potential hazard. The consumer does not understand.

    Consumer Added: I hope that you can resolve this issue for us soon. We feel like our family is being held captive by the electric range. Constantly having to flip the breaker switch every time you need to cook or finish cooking, this has been a chore. Waking up in the middle of the night afraid someone forgot to flip the breaker has also become a very tiresome nightmare. We thought about selling the Electric range but decided that it would probably burn somebody else’s house down and possibly killing them. We are stuck with this expensive appliance that we can’t use properly and can’t sell it so we can buy another one. If the range is ever fixed I will never be able to trust leaving it on because who is sure that the spontaneous burner ignition won’t happen again. I would like to see Kenmore take this range back and give me a fair price for it so that I may go and purchase a more safe product for my family.

    Model
    790.99113302
    Serial number
    VF43422761
    Bought from
    Sears
    Bought
    Jan 1, 1996, about then
    Where
    Metter, Georgia: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Jul 27, 2012, sent to the company Sep 18, 2012, published by CPSC Oct 2, 2012

    The product, in the report: Smooth top stove

    (7/26/2012) The consumer stated that he was using his oven on the broil setting. The consumer had the oven running for approximately 10 minutes, when his dish finished broiling. When he went to shut off the oven, it would not. The consumer stated that he unplugged the unit, in order to shut it off completely. He waited another 10 minutes and plugged the unit back in. The oven automatically turned back on immediately after he plugged the stove back in.

    (7/27/2012) The manufacturer was contacted, no report was filed and he was informed that since there was no recall on it, they wouldn’t be able to assist him. They offered for a technician to come out to his home to diagnose the stove for a fee of $75, which he declined.

    -The consumer stated that approximately 1.5 months ago he filed an incident report on the same stove, but for the top 2 burners not shutting off. That issue has not been resolved.

    Model
    VF64635176
    Serial number
    790.96020405
    Bought from
    Sears, California
    Bought
    Jan 1, 2006, about then
    Where
    Walnut Creek, California: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  97. No one hurt

    Made Jul 27, 2012, sent to the company Aug 22, 2012, published by CPSC Sep 6, 2012

    The product, in the report: white electric stove

    The small burner doesn’t goes off and the large burner goes on high if I put in medium. It has numbers in the selector knobs and if I put in 5 (medium) goes to high to stop this I have to shut off the burner.

    Model
    790.95312306
    Serial number
    VF51623868
    Bought from
    Sears, Puerto Rico
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  98. No one hurt

    Made Jul 26, 2012, sent to the company Oct 17, 2012, published by CPSC Oct 31, 2012

    The product, in the report: Smoothtop Electric Range

    The consumer was baking a pie. It took an hour to bake and the consumer turned the oven off. Thirty minutes later the outer glass exploded after he had just started to open the door to take out the pie. He says small pieces of glass went all over him but he was not injured. Glass shattered all over the kitchen.

    He says there are others who have complained of this issue involving the same product. The consumer says that the company only has a year warranty on this item.

    The customer is concerned because the glass exploded without warning. He says it is of a definite safety concern.

    The consumer has not yet talked to the manufacturer.

    Model
    790.92803010
    Serial number
    VP002626575
    Bought from
    Sears
    Bought
    Dec 29, 2010, about then
    Where
    Douglas, Arizona: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  99. No one hurt

    Made Jul 22, 2012, sent to the company Aug 1, 2012, published by CPSC Aug 15, 2012

    The product, in the report: Stainless steel range with black, flat cook top and traditional and convection oven. (electric)

    When I turned the heat from Hi to 8 on the left front burner of my cook top, I saw sparks behind the control panel directly behind the knob. I heard a popping sound and smelled a faint odor like something was burning. I quickly turned the knob to off and heard another pop. I tried to look behind the panel (without pulling the stove away from the wall), but I didn’t see fire or smoke. I made note of where the fire extinguisher was and kept an eye on the range, checking it throughout the evening. Nothing else seemed to happen.

    I called Sears tonight about it; the gentleman suggested I go to www.searshomeservices.com/chat to talk with a technician. I did that, but the person with whom I chatted seemed not to be a technician but a saleswoman. For $256.79 I could have someone come look at the range as many times as I wanted for a year, and if they couldn’t fix it, they’d give me a coupon for $500 toward a new range.

    We purchased the range in April 2010. I feel this is a manufacturer’s safety issue, even though it is out of warranty.

    I am worried about using the cook top, especially after hearing that others have had problems with the wiring and burners.

    Model
    Model # 790.97453804
    Bought from
    Sears
    Bought
    Apr 10, 2010
    Where
    Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  100. No one hurt

    Made Jul 20, 2012, sent to the company Aug 7, 2012, published by CPSC Aug 21, 2012

    The product, in the report: Kenmore Stove Model: 665.92023101 smooth top range.(electric)

    I have a Kenmore Stove Model: 665.92023101. The right front burner is off with the knob in the off position but when it is on, it stays on high regardless of the temperature setting. I have replaced the infinite switch, the main control board and the surface element but it still behaves the same way.

    Model
    665.92023101
    Where
    Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 40, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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11 health citations at the latest inspection cycle

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Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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