Hearth Record

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Kenmore electric stoves and ovens

1,611 reports to CPSC, the latest made Oct 13, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 5, 2026.

  • 1,611reports to CPSC
  • Oct 13, 2026the latest report was made
  • Apr 12, 2011the earliest
  • 1,482with the company’s comments
Brand
Kenmore
Makers
Sears Holdings Management Corporation, ELECTROLUX/WHITE CONSOLIDATED and WHIRLPOOL CORPORATION, and 1 otherMakers, importers or sellers, as the reports name them
Product
Electric stoves and ovensNot countertop ovensCPSC’s product type: Electric Ranges or Ovens (Excl Counter-top Ovens) (code 278), in Kitchen: Appliances
Other ways the reports write the brand (67)

“Kenmore Elite”, “Kenmore Electric Range”, “Kenmore elite”, “Kenmore Elite Electric Range”, “Kenmore electric range”, “Kenmore Smoothtop”, “Kenmore (Sears)”, “Kennmore”, “kenmore elite”, “KENMORE ELITE”, “Kenmmore”, “Kenmore/Frigidaire”, “Kenmore/Sears”, “Kennore”, “GE Kenmore Electric Range”, “KENMORE ELECTRIC RANGE”, “Kemore”, “Kemore Elite”, “Ken more”, “Kenmore (Fridgidare?)”, “Kenmore - Professional Cooktop”, “Kenmore - Sears Roebuck and Co.”, “Kenmore / Sears”, “Kenmore 30” Self Clean Slide-In Electric Range w/Deluxe Coil”, “Kenmore 790.92903010”, “Kenmore 790.9601”, “Kenmore 790.96614401”, “Kenmore 790.99113301”, “Kenmore Black 30 in Freestanding Electric Range”, “Kenmore Electric Range 790.97423901”, “Kenmore Electric Range Drop-In model”, “Kenmore Electric Range Model 790”, “Kenmore Electric range”, “Kenmore Electric smoothtop range”, “Kenmore Elite (Sears)”, “Kenmore Elite 30 inch glass top electric range”, “Kenmore Elite 48353 Electric Wall Oven—More Room to Bake”, “Kenmore Elite Range”, “Kenmore Elite Range/oven”, “Kenmore Elite Slide-in Range”, “Kenmore Elite Smoothtop Range”, “Kenmore Elite Stove”, “Kenmore Elite slide-in range, electric”, “Kenmore Frigidaire”, “Kenmore Profile”, “Kenmore Range”, “Kenmore Sears”, “Kenmore Self-Cleaning Electric Range”, “Kenmore Smooth Top Electric Range.”, “Kenmore Super Capacity Ultra Bake Electric over”, “Kenmore Ultra Bake Self Cleaning Super Capacity Electric Ran”, “Kenmore Wall Oven Combination”, “Kenmore electric range model 790.9021”, “Kenmore electric smooth top range”, “Kenmore from Sears”, “Kenmore model #665.95012102”, “Kenmore model 790 95884301”, “Kenmore self cleaning range”, “Kenmore ultra bake, self cleaning, super capacity”, “Kenmorre Elite”, “Kenomore”, “kenmore (frigidaire) elite oven”, “kenmore 79094102702”, “kenmore Elite”, “kenmore range”, “kenmore range and oven” and “kenmore stove”

By month

11 reports from November 2025 to October 2026; the most in July 2026, 2. 1,600 earlier reports, since April 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20261
July 20262
June 20261
April 20261
March 20261
February 20262
December 20252
November 20251
October 20252
September 20251
August 20252
July 20251
May 20252
March 20251
February 20251
January 20251
December 20241
November 20241
October 20241
September 20242
August 20245
July 20243
June 20246
May 20244
April 20241
February 20242
January 20241
December 20232
October 20231
September 20232
May 20231
April 20231
March 20231
December 20221
November 20224
October 20222
May 20221
March 20221
February 20221
January 20221
November 20213
October 20211
September 20212
June 20211
May 20212
April 20211
February 20213
January 20212
December 20202
November 20205
October 20202
September 20203
August 20201
July 20201
May 20203
April 20201
March 20203
February 20205
December 20192
November 20192
October 20194
September 20191
August 20194
June 20193
April 20192
March 20191
February 20191
January 20192
December 20183
November 20183
October 20186
September 20183
August 20181
July 20189
June 20184
May 20186
April 20184
March 20182
February 20184
January 20189
December 20176
November 201711
October 20177
September 20172
August 20175
July 20177
June 20175
May 201714
April 20179
March 20179
February 201715
January 201714
December 20168
November 201612
October 20168
September 20166
August 201611
July 20169
June 20169
May 201612
April 201610
March 201611
February 201613
January 201616
December 201518
November 201515
October 201516
September 201512
August 201512
July 201511
June 201514
May 20157
April 20157
March 201511
February 20156
January 201518
December 201420
November 201414
October 201415
September 20147
August 201416
July 201423
June 201415
May 201420
April 201418
March 201420
February 201420
January 201418
December 201318
November 201329
October 201324
September 201319
August 201319
July 201331
June 201318
May 201323
April 201323
March 201319
February 201331
January 201339
December 201228
November 201225
October 201229
September 201231
August 201217
July 201230
June 201218
May 201216
April 201222
March 201230
February 201236
January 201238
December 201133
November 201124
October 201128
September 201134
August 201123
July 201134
June 201129
May 201123
April 20113

How badly anyone was hurt

  • Hospital admission 3 CPSC: Injury, Hospital Admission
  • Emergency room 5 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 3 CPSC: Injury, Seen by Medical Professional
  • First aid 59 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 75 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 16 CPSC: Injury, Level of care not known
  • No one hurt 1,360 CPSC: Incident, No Injury
  • No incident, no one hurt 11 CPSC: No Incident, No Injury
  • Not said 79 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.

  1. Hurt, no treatment

    Made Jul 20, 2012, sent to the company Aug 30, 2012, published by CPSC Sep 14, 2012

    The product, in the report: Electric range/ oven

    The consumer stated that she had the oven on at a 350 degree temperature for approximately 40 minutes. The consumer stated that she reached down to the drawer that’s located underneath the oven and grab the handle to open the drawer. The consumer stated that she burnt the fingers on her right hand and suffered several blisters.

    The consumer stated that she ran cold water on her fingers. The consumer stated that she did not have to get medical attention.

    The consumer stated that she was not aware that the drawer would heat up to such a high temperature to would burn her hand. The consumer was under the impression that it was just a storage drawer.

    The consumer stated that she contacted the manufacturer and they informed her that the range was not on a recall. The consumer stated that they send a technician to service the range on 07/18/2012 and he informed her that there was heating element for the stove was underneath the oven.

    The consumer believes that this product should be investigated because children can easily walk by an oven, touch that drawer and burn their fingers.

    Model
    790.927020012
    Serial number
    VF12058355
    Bought from
    Sears, Pennsylvania
    Bought
    Jun 12, 2011
    Where
    Bellefonte, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 68, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  2. No one hurt

    Made Jul 20, 2012, sent to the company Aug 3, 2012, published by CPSC Aug 24, 2012

    The product, in the report: Its a kenmore electric oven

    My kenmore oven glass door just exploded into a million pieces. It was not even on on. I have not used it in days and it just broke all up. There was no crack in it at all. I just cant believe it. I have never heard of this.

    Model
    kenmore
    Bought from
    sears
    Bought
    Mar 10, 2009, about then
    Where
    lake charles, Louisiana: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  3. Hurt, no treatment

    Made Jul 18, 2012, sent to the company Aug 3, 2012, published by CPSC Aug 17, 2012

    The product, in the report: glass top 5 burner electric range, Kenmore

    On January 4th 2011 I purchased an electric Kenmore range, on July 8th 2012 while ii was simply wiping the oven clean the glass door suddenly exploded. My two children 6 and 2 were in the room when this occurred luckily no one was seriously injured except my 2 year old who cut her foot. I had not even used this oven in over 3 days. I called Sears where I purchased the oven and they informed me it was no longer under warranty even under the circumstance. I had to purchase an additional warranty for two hundred and thirty nine dollars for them to come out fix the door and insure it for one more year. As I found on this web site that this will be the forth Kenmore range that has done this very same thing all beginning in model number 790. Please contact me as to how I should proceed in this matter [REDACTED]. Thank you. Kenmore has not responed to me.

    Model
    790927092809290
    Bought from
    sears, North Carolina
    Bought
    Jan 4, 2011
    Where
    kill devil hills, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 2, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore electric range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  4. No one hurt

    Made Jul 16, 2012, sent to the company Aug 30, 2012, published by CPSC Sep 14, 2012

    The product, in the report: Electric Range/oven

    The consumer stated that the house was purchased with the electric oven already installed. While she was using the oven at 450 degrees for approximately 30-45 mins, she was just getting ready to remove the contents from the unit and heard a cracking sound, then the outer glass door exploded. There several glass pieces shattered on the kitchen and dining room floor. 7/5/12 The consumer contacted the retailer and she was advised that her range was no longer under warranty and a service technician would be sent out at a charge to her. The consumer is concerned that this oven is a safety hazard and that there had been numerous complaints on the internet, however, there is no recall. The consumer feels that this range should be recalled.

    Model
    790.46594501
    Serial number
    NF61919234
    Bought from
    unknown, Louisiana
    Bought
    Nov 1, 2006, about then
    Where
    Pontachaolia, Louisiana: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  5. First aid

    Made Jul 16, 2012, sent to the company Aug 31, 2012, published by CPSC Sep 17, 2012

    The product, in the report: Electric Range/Oven

    (7/15/2012) The consumer stated, while in the kitchen he heard something fell. When he turned around to look he noticed that the door handle to the oven had fallen off. He walked over and inspected the handle. The glass door then shattered unexpectedly. The consumer’s wife received minor injury to the bottom of her foot when she accidently stepped on a piece of the broken glass. The wound was minor and treated at home.

    (7/16/2012) The manufacturer was contacted and they informed him that the warranty expired in 2011. They were not going to assist him unless he paid for a technician to come out and inspect the unit. The consumer declined the offer.

    (7/16/2012) The retailer was later contacted and they were only offering to sell him an extended warranty. He was transferred to the safety department and the Rep. (name unknown) disconnected the call.

    Model
    7904678
    Serial number
    NF04335746
    Bought from
    Sears, Florida
    Bought
    Oct 1, 2010, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  6. No one hurt

    Made Jul 16, 2012, sent to the company Jul 27, 2012, published by CPSC Aug 10, 2012

    The product, in the report: Broiler stuck on and would not shut off, electrical plug had to be pulled.

    Baking in kenmore range, model 665.92002102, baking at 350 degrees for 34 min. per recipe instructions. Something failed in the circuitry or electronics of the range and the broiler came on at some point which was unknown to us. We noticed smoke coming from range and took out baked dish and tried to shut oven off by cancel off switch on range panel. Broiler/oven would not shut off, just kept getting hotter.Had to pull range out from counter and pull electrical plug to turn off broiler/oven.This is a significant fire hazard. If we had not been home and had set to “timed bake”, could have caused fire and burned house down!!! We did [REDACTED] search and found there have been numerous complaints listed online regarding this problem with this model kenmore range and similar model numbers in this classification of kenmore electric ranges. See for yourself, [REDACTED] search this model kenmore range.

    Model
    665.92002102
    Serial number
    RP0828956
    Bought from
    Sears, Florida
    Bought
    Jul 1, 2003
    Where
    VENICE, Florida: Home/Apartment/Condominium
    Who was involved
    Age 62, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Jul 14, 2012, sent to the company Jul 31, 2012, published by CPSC Aug 14, 2012

    The product, in the report: Glasstop Electric Range (Black) 29 7/8” W

    We were using our stove and noticed the burner on top of the oven was red-hot even though the heat was on medium. The dish we were cooking had started to burn and we frantically turned the knob to the off switch. Nothing happened. With the stovetop almost on fire, I ran down into the basement and had to turn off the Main power to the house. There was no time to figure out which breaker was correct, just needed to get the stove turned off before a kitchen fire. Just after this happened, we were baking cookies (at whatever was the appropriate temperature) and within a few minutes the cookies were burnt to a crisp. This stove now has two fire hazards and we cannot use it out of a concern for our safety. Based on the multiple hazards we’ve read in other reviews we cannot in good faith invest in repairing this stove and are asking [REDACTED] for a full refund of our money for this defective product.

    Model
    79096119409
    Serial number
    VF71637562
    Bought from
    Sears
    Bought
    May 1, 2007
    Where
    Bel Air, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 30, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Jul 13, 2012, sent to the company Aug 1, 2012, published by CPSC Aug 15, 2012

    The product, in the report: Kenmore Elite Electric Range and Oven

    the oven door glass exploded for no reason at 5:30 in the morning. Kenmore said it is out of warranty and does not consider this a safety issue as the government has not issued a recall. Are you waiting for a death?

    Model
    709.9912340A
    Serial number
    VF60823553
    Bought from
    Sears commercial, Florida
    Bought
    May 1, 2006, about then
    Where
    plant city, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Jul 13, 2012, sent to the company Jul 27, 2012, published by CPSC Aug 10, 2012

    The product, in the report: Electric Range

    The consumer stated that the electric range was used. After using it, his spouse attempted to power it off the front right burner but she could not do so. The circuit breaker was used to switch the unit off. The consumer stated that they are experiencing similar problems of Release # 09-333. There were no prior problems or services for this range.

    7/13/12 The manufacturer was contacted and he was advised that their model was not part of the recall. He was informed also that a service technician would be sent out at a charge to the consumer.

    The consumer feels that this range is fire hazard and should be included in the recall.

    Model
    790.9659
    UPC
    n/a
    Serial number
    p/n 361417253
    Bought from
    Sears, Arizona
    Bought
    Nov 1, 2008, about then
    Where
    Paradise Valley, Arizona: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore elite, made or sold by Sears Holdings Management Corporation
    Reports CPSC links to it
    20120726-4E654-2147465364
    How badly, in CPSC’s words
    Incident, No Injury
  10. No one hurt

    Made Jul 12, 2012, sent to the company Aug 21, 2012, published by CPSC Sep 5, 2012

    The product, in the report: Electric smoothtop range- four burner and oven.

    The consumer stated that his wife was getting ready to start dinner, she turn the oven on the “bake” feature at 400 degrees. The consumer stated that immediately after turning on the oven there was a loud explosion and a flame coming from the oven and left front burner. The consumer stated that the flame from the burner was 2’ ½ high (almost reach the over the counter microwave). The consumer stated that the explosion from the oven was so strong the pressure opened the door of the oven.

    The consumer stated that the left burner had white burnt mark and the right burner no longer works. The consumer stated that the outside glass of the oven was not damaged. The consumer stated that from the explosion the fan hood located above the microwave completely detached.

    The consumer stated that his wife was not injured.

    The consumer stated that he contacted the manufacturer the first time and they informed him that they were aware that these models were having defects. The representative also informed that they would repair the range for him. The consumer also stated that when he contacted the manufacture the second time they informed him that they could send a technician, but he would have to pay $75.

    Model
    790.96112400
    UPC
    Unknown
    Serial number
    VF43421873
    Bought from
    Sears, North Carolina
    Bought
    Jan 1, 2008, about then
    Where
    Salisbury, North Carolina: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Jul 11, 2012, sent to the company Aug 30, 2012, published by CPSC Sep 14, 2012

    The product, in the report: Smoothtop electric range- 4 burners and with the knobs located on the back of the range above the burners.

    The consumer stated that he has an electric range that the surface heating elements change Spontaneously. The consumer stated that all of the burner had been experiencing the same problems, but the front burners have been experiencing more problems. The consumer stated that after turning the knobs to off, the burners continued to be on. The consumer had to turn off the circuit breaker to turn the range off. The consumer stated that when he turn the knobs to off, the range lights show that the elements are off, but that the hot surface light stays on. He stated that the burners do not turn off. The consumer stated that no one was injured. The consumer stated that there were no damages to his home structure. The consumer believes that his range was experiencing the same hazard stated on release # 09-333. The consumer stated that he contacted the manufacturer and they informed him that there was no recall on his particular model.

    UPDATE: One thing that has not been included in this report is that on the evening after I made the report, the range actually caught on fire. We have a family of five and we were trying to get by by turning the circuit breaker back on only when we needed to cook. I turned the breaker back on and was cooking on the manfunctioning burner (since it was staying on anyway), and something below the control panel and behind the range top started glowing red. When the burner cut off and back on (to regulate the burner temperature), a loud pop occured and fire shot from under the control panel across the room. I turned the breaker off permanently and have not tried to use the range since. Trying to use this type of range once you have noticed problems could lead to a house fire. I would recommend to anyone not to use this product once problems have been discovered.

    My family and I have owned several Kenmore products over the years with no complaints. Since this report, I have ordered a new Kenmore gas range/oven and a matching Kenmore microwave (model #s 72903 and 85033). I have faith in Kenmore products and hope they will do what is right in regards to the problems I had. Our new oven and microwave is to be delivered on 8/3/12. This is the earliest I could get one and have been without a range/oven since 7/10/12, which has been a big inconvenience.

    Model
    Smoothtop electric range / 790.96011407
    Serial number
    VF70525971
    Bought from
    Unknown, North Carolina
    Bought
    Aug 1, 2010, about then
    Where
    Lenoir, North Carolina: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  12. No one hurt

    Made Jul 10, 2012, sent to the company Jul 20, 2012, published by CPSC Aug 3, 2012

    The product, in the report: Smooth-top electric range.

    Electric burner remained on after switched of. I had to un-plug the range to turn the burner off. Later I plugged the range back in to check & the burner immediately turned on.

    Model
    790.96593601
    Serial number
    vf63429366
    Bought from
    Sears, Maine
    Bought
    Nov 1, 2006, about then
    Where
    Auburn, Maine: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  13. No one hurt

    Made Jul 9, 2012, sent to the company Jul 23, 2012, published by CPSC Aug 6, 2012

    The product, in the report: Kenmore smooth top electric range model 790.9601

    The front left burner of the Kenmore smooth top electric range will often not stay on the level set by the knob. The temperature will increase to high or what seems hotter than high. This poses a fire hazard and is dangerous for the user. I called sears to see if the product was on the recall list as other very similar models have been recalled, and was told curtly that my product was not on the recall list. When I said I would like to report an issue about the burner and see about repairs the customer service rep began their closing script and disconnected the call, so I was unable to get further information or report the malfunction as an issue.

    Model
    790.96010406
    Bought from
    Sears
    Bought
    Nov 27, 2006
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Jul 9, 2012, sent to the company Jul 20, 2012, published by CPSC Aug 3, 2012

    The product, in the report: Sears Kenmore Electric Range; stainless steel oven/convection oven combo. 30”

    On Saturday, July 7, 2012 while warming up lunch for my husband, myself and my husband’s daughter and her husband and two small children, my step-daughter and I were in the kitchen working while lunch was warming up. The oven was set at 350 degrees. There was a LOUD pop! Very scary! I carefully opened the oven door and was shocked to see the glass on the door had shattered. We were very fortunate that the glass shattered inside and did not explode into the kitchen were we were working. I have put a call and sent an email to Sears [REDACTED] the representative who help with the quote on our new appliances for our new home that was just built and we moved in about 2 months ago. Sears is sending our a technician to only look at the oven before deciding what they will do. It is taking Sears 10 days to come look at the damaged oven. There is nothing to assure us that this will not happen again and at this point we do not want another Sears Kenmore electric oven/convenction oven in our home. The product is Model No. 790.92903

    Model
    790.92903015
    Serial number
    VF20541664
    Bought from
    Sears
    Bought
    Aug 5, 2011, about then
    Where
    Canyon Lake, Texas: Home/Apartment/Condominium
    Who was involved
    Age 61, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Jul 8, 2012, sent to the company Jul 17, 2012, published by CPSC Jul 31, 2012

    The product, in the report: Kenmore Electric Range 790.9656

    Kenmore Range 790.9656 Simmer Select Button switch and/or circuit board short. Loud pop, bright flash of light.

    Model
    790.9656
    Bought from
    Sears
    Bought
    May 19, 2007, about then
    Where
    Lawrenceburg, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 62, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore/Sears, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Jul 5, 2012, sent to the company Jul 13, 2012, published by CPSC Jul 27, 2012

    The product, in the report: Kenmore Oven with Smooth electric stove top

    The Kenmore oven/electric smooth top range was first not heating to correct temperature (the stove top kept getting hotter) and the second problem on the front left burner would not turn off. It was red hot and it kept getting hotter, and would not turn off. I had to throw the breaker switch off and then back on. I retried this the next day and the same thing happened. This almost caused a fire and my family’s safety was endangered. We are a small family and only use the that burner about 7 times a week. I bought the product in 7/2007. The Kenmore product number is: 790.9612340 and the SN# is VF73038028.

    Model
    790.9612340A
    Serial number
    VF73038028
    Bought from
    Sears, Oregon
    Bought
    Aug 27, 2007
    Where
    Hillsboro, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 58, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  17. First aid

    Made Jul 4, 2012, sent to the company Jul 13, 2012, published by CPSC Jul 27, 2012

    The product, in the report: Kenmore Elite Electric Slide In Range model 790.4670.

    I own a Kenmore Elite 790.4670* Slide in Range. The oven walls have warped on this oven and the oven racks no longer will hold food items. It is a very dangerous situation as hot pots, pans, and food have fallen during cooking. I also came very close to a very severe burn when the oven rack collapsed while removing a hot pan full of food. My wife has suffered burns from similar incidents in the past. I have checked my racks and the racks are all perfect with no bends or problems whatsoever. The problem is that the oven walls have warped to a point that the racks no longer can hold in place. I called Sears and they contend they have “never heard of such a problem” before...which is hard to believe as I have seen numerous complaints about this product online that have been reported to sears. In addition, Sears has refused to accept any responsibility for this defective product and insists that any repairs will be fully at my expense. I am totally disgusted with Sears and this obviously defective product which was touted as a “top of the line” product at the time of my purchase. This is a very dangerous and personally hazardous product. I wish someone could come to my aid to help fix this very expensive and defective product.

    Model
    790.46709602
    Serial number
    NF71120771
    Bought from
    Sears, Louisiana
    Bought
    Mar 31, 2007
    Where
    Prairieville, Louisiana: Home/Apartment/Condominium
    Who was involved
    Age 56, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  18. No one hurt

    Made Jul 4, 2012, sent to the company Jul 13, 2012, published by CPSC Jul 27, 2012

    The product, in the report: Kenmore Electric Ceramic Top Range (free standing)

    this stove was purchased in Aug. 2007. although I turned the knob to the off position off on stove for the front burner., IT DID NOT GO OFF BUT PROCEEDED TO GET RED HOT! the only thing that helped was to flip the breaker switch. This particular front burner (not the dual burner) has not worked since that day. Sears would not fix, the manufacturer warranty had expired.

    this happened about 2 years after purchase. this second incidence with the inner glass of door oven shattering happened about 5 days ago. My husband had the oven on 375 ( preheating) all at once there wall a loud pop from the stove area. the inner glass had shattered in many, many pea sized pieces.. the glass did not go into the oven nor out the front of oven but the many pieces fell out thur the bottom of the oven door into warmer tray.

    Model
    790.04343700
    Serial number
    vyf3221511
    Bought from
    sears, Louisiana
    Bought
    Aug 7, 2007
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Jul 3, 2012, sent to the company Jul 13, 2012, published by CPSC Jul 27, 2012

    The product, in the report: My model # is 790.9601 1 1406 and the serial # is VF64158171 Kenmore Smooth Top Electric Range.

    Our Kenmore smooth top electric ranges burners will not turn off when turned off and when using them on a selected temperature they go to high on their own. There is a recall for the same issues that I have for a Kenmore Electric Range but not the one I have. My model # is 790.9601 1 1406 and the serial # is VF64158171. We had purchased extended warranty on it and had a repair man from Sears , which is where we purchased , come out. It was only one burner that was doing it at that time. He said he repaired it. We also had them come out again before the extended warranty expired for a check over of the stove to be sure all was ok. After that and the warranty was out , the second large burner started doing the same thing as the first. We’ve had the stove now since 08/04/2007 and it continues to do the same thing.

    Model
    790.9601 1 1406
    Serial number
    VF64158171
    Bought from
    Sears, Ohio
    Bought
    Aug 4, 2007
    Where
    Niles, Ohio: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Smooth Top Electric Range., made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Jul 2, 2012, sent to the company Jul 11, 2012, published by CPSC Jul 25, 2012

    The product, in the report: Kenmore Electric Range

    About 3 months ago after cooking in our range, we noticed that the broiler element was still on after we had shut the oven off. We could not get the broiler to shut off by manually pressing any of the buttons on the oven. All controls were set to off. Finally had to unplug the oven to get to turn off. We plugged it back in & all appeared to be ok at this point. Same thing happened about 5 days ago, the only difference being I had to keep it unplugged for a couple of hours before the element stayed off before plugging it back in. Today my daughter was baking a cake, when the broiler came on during the baking process & burnt the cake. This filled the oven & house with smoke causing our alarms to go off. I unplugged the oven to let it cool. Have tried to plug it back in several times within the last few hours & each time the broiler automatically turns back on. There is no other way to shut this off other than unplugging the unit. I feel that this is very unsafe & have had to keep the unit unplugged at all times fearing that it would automatically turn on & start a fire. I have searched online only to find that there are others out there that have had a very similar experience with this model.

    Model
    665.92012102
    Serial number
    RP1821853
    Bought from
    Sears
    Bought
    May 21, 2003, about then
    Where
    Fennimore, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Jun 30, 2012, sent to the company Jul 10, 2012, published by CPSC Jul 24, 2012

    The product, in the report: Kenmore stove

    I have a kenmore stove. The front left burner will not respond to temperature control. It stays on high which I consider it to be a fire hazard. I have recently read numerous complaints about Kenmore models of doing this and there has yet to be a recall to include all these models. Not only is this a fire hazard but a safety issue with the consumer as well.

    Model
    790 94024601
    Serial number
    VF65149312
    Bought from
    Sears
    Bought
    Jun 15, 2007
    Where
    Martinez, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Jun 21, 2012, sent to the company Jul 2, 2012, published by CPSC Jul 17, 2012

    The product, in the report: kenmore elite range model 79099123405 serial VF52518568

    Came home from work and the surface element was on. could have burned my house down. this is a common complaint for this range. relay board failures and they just blow you off if you call Sears or Electrolux (the actual mfgr) expensive repair, dangerous appliance. The only way to turn it off is kill the circuit breaker. if you reset the breaker, element immediately comes back on. There was a recall but it didnt include my serial number. Kenmore Elite Range model 79099123405 serial VF52518568

    Model
    79099123405
    Serial number
    VF52518568
    Bought from
    sears, Oklahoma
    Bought
    Jun 1, 2005
    Where
    Elgin, Oklahoma: Home/Apartment/Condominium
    Who was involved
    Age 51, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  23. No one hurt

    Made Jun 19, 2012, sent to the company Aug 16, 2012, published by CPSC Aug 30, 2012

    The product, in the report: Electric range/Oven

    The caller stated that he had powered off oven and the control panel indicated it was off. However, he noticed that the broiler element was on although the control panel did not display that it was on. He had to switch it off from the circuit breaker. This incident triggered the smoke detector. After waiting for the oven to cool down he switched on the circuit breaker and the unit came on again. The circuit breaker was used to power it off.

    The caller took precautionary measures by unplugging the unit to prevent a house fire. He is not sure of the manufactured year of the oven since it was installed in the home when he purchased it.

    6/14/12 The manufacturer was contacted and he was informed that his electric range/oven was not part of the recall.

    The consumer is concerned that this oven is a fire hazard and should be recalled

    Model
    66592022101
    Serial number
    RP1513908
    Bought from
    unknown
    Where
    Omaha, Nebraska: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Jun 18, 2012, sent to the company Jul 13, 2012, published by CPSC Jul 27, 2012

    The product, in the report: Smoothtop Electric Range

    The consumer says that the burners are not shutting off unless unplugging the entire unit. He says its happening to the front right burner. He says the Front Left burner goes up to high while in a low setting. He has to wait a while before plugging it back on.

    The consumer contacted the manufacturer this morning 6-18-2012 who said the unit is not under recall.

    He is experiencing the same issues as in Release # 09-333. His model is not listed in the recall.

    Model
    790.96020405
    Serial number
    VF64635176
    Bought from
    Sears, California
    Bought
    Jun 15, 2006, about then
    Where
    Unspecified: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Jun 15, 2012, sent to the company Jul 23, 2012, published by CPSC Aug 6, 2012

    The product, in the report: Electric Range Oven

    The consumer stated that her oven was placed on 325 degrees. In approximately 5 mins the oven became extremely hot she felt that it would start house fire. The control panel was used to power off the unit but that did not work. Her spouse reached underneath the oven and disconnected the electrical power.

    The consumer stated that there was smoke emitting from the vent of the oven, which dispelled into the kitchen.

    The manufacturer was not contacted as yet.

    The consumer feels that this electric range/oven is a fire hazard and should be investigated.

    Model
    79097432802
    UPC
    n/a
    Serial number
    VF01634921
    Bought from
    Sears, Wisconsin
    Bought
    May 23, 2010
    Where
    Demark, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Jun 13, 2012, sent to the company Jul 23, 2012, published by CPSC Aug 6, 2012

    The product, in the report: Electric Range with coil burners

    The consumer says she was baking cookies at 350 degrees. Suddenly on its own, the broiler came on. She is concerned because had she not been in the area, the situation could have been worse.

    The consumer says this happened without warning. She says on the display panel it showed that it was baking although it was not. The consumer says this happens within a few minutes of the oven being on at 350 degrees.

    The consumer contacted the manufacturer today 6-13-12, who said they would arrange an appointment for a fee. The issue is similar to what is listed in Release # 09-333. her model is not included in the recall.

    Model
    790.9422340C
    Serial number
    VF80836775
    Bought from
    Sears
    Bought
    Jun 15, 2008
    Where
    Fairmont, West Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Jun 11, 2012, sent to the company Jul 23, 2012, published by CPSC Aug 6, 2012

    The product, in the report: smooth top electric range

    On 6/10/2012, the consumer’s oven was placed on the setting of 7 and used for a couple minutes. The consumer later turned the setting down, but the temperature would not decrease. He started to hear loud sounds inside of the oven and when he opened it, he saw sparks inside. The consumer quickly closed the oven door and turned the stove off. The stove was serviced under CAP# 09-333 in 2009 and the relay board corrected or replaced. The consumer contacted the manufacturer 6/11/2012 and they advised him that the warranty for the recall work under release# 09-333 was for 30 days. The mfr. was not willing to do anything further. The consumer feels that the product is a potential fire hazard. He also feels that the recalled part should be covered for a free repair no matter how many times the parts fail. The consumer is concerned that the stove may present a fire hazard and/or electrical safety hazard.

    Model
    790.99014101
    Serial number
    DF24318304
    Bought from
    Sears
    Bought
    Jun 15, 2002, about then
    Where
    Glenn Allen, Virginia: Unspecified
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Jun 9, 2012, sent to the company Jun 18, 2012, published by CPSC Jul 2, 2012

    The product, in the report: Kenmore Glass top Range 60HZ 3 wire 12.5kw

    We bought our home new 5 years ago and the electric range/oven (Kenmore model# 790.9611340a) came with it. It has worked okay in that time but for recently the left front burner will not turn off. The first few times it happened jiggling would turn it off...sometimes a spark or click would come from the back so we just avoided using that burner. Last night I turned the oven on, used it, did dishes and sat on the couch. It’s then I heard the clicking noise the range sometimes makes when it is on and looked to see the left front burner had turned itself on! WE DIDN’T EVEN USE THAT BURNER. No amount of turning or jiggling would turn it off. I finally unplugged the whole thing and called Sears. The call center drone tried to sell me a maintenance plan and in no way was interested in the fact this could have been a huge problem. My wife often sets her purse/groceries on the stove when she comes home and we have a six and three year old who often set things on there as well. I’m glad I caught this when I did. Several Internet searches found that there are other models with this exact problem being recalled but my particular model is not one of them...yet. I work in the homeowners insurance industry and can tell you if this had caused a loss of some sort we would surrogate this company to the hilt. I also know it takes several losses and some math for the corporation to decide it’s more cost effective to recall a model than to fight lawsuits/insurance co’s. It’s too bad someone is going to have to loose their property, become hurt, or die before Sears does the right thing. But that’s business...I’m getting rid of mine and going to a local appliance business. I hope this complaint adds to the list to get something done.

    Model
    790.9611340A
    Serial number
    VF70416722
    Bought from
    Sears
    Bought
    Jun 1, 2007, about then
    Where
    Columbia, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 3, Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Jun 9, 2012, sent to the company Jun 18, 2012, published by CPSC Jul 2, 2012

    The product, in the report: Kenmore Electric 220V Range SS S/4380. UPC: 084691804819. Black with stainless steel metal.

    My husband and I purchased a Kenmore Electric Range from Sears on 12/13/10. On Saturday, June 2, 2012, I was making breakfast and went to open the oven door to put bread inside to toast and the outer glass completely shattered into a million pieces. My two dogs and elderly father-in-law were in close proximity and it was horrifying. The glass was all over my feet, the kitchen floor as well as on the adjoining living room floor. Absolutely nothing provoked this from happening; I did not hit the glass or was the glass damaged in an earlier incident. The oven is just over 1 year old and is basically new. The mere action of pulling the door open by the handle caused the glass to explode.

    This is very concerning to me as there could have been injuries; in fact, I am still finding shards of glass under furniture that could potentially cut someone’s foot. We contacted Sears and they told us that because we did not purchase the extended warranty, the most they could do was call out a technician which will be at our expense. This seem ludicrous as I believe there is some kind of defect in the product.

    Please do not hesitate to call us for further information.

    [REDACTED] [REDACTED]

    Model
    FS Electric 220V Range SS S/4380
    UPC
    084691804819
    Serial number
    vf02474380
    Bought from
    Sears Outlet Store, California
    Bought
    Dec 13, 2010
    Where
    San Diego, California: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Jun 9, 2012, sent to the company Jun 18, 2012, published by CPSC Jul 2, 2012

    The product, in the report: Kenmore electric range model 790.96009601

    Front right burner spontaneously increases to high even when set on low and will not shut off. HAs happened several times. Had to switch off via circuit breaker. Have now removed the knob on the control panel to prevent use of that element. Today left front burner started to do the same thing, increase to high and not shut off when switch to off position. This is a fire hazard and very worrisome.

    Model
    Kenmore electric range model 790.96009601
    Serial number
    VF73773769
    Bought
    Aug 1, 2008, about then
    Where
    Lynchburg, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Jun 8, 2012, sent to the company Jul 20, 2012, published by CPSC Aug 3, 2012

    The product, in the report: Kenmore Electric Range (Black)

    The consumer wanted to express her concerns about her electric range as the oven’s broiler element will turn on sporadically and warm to almost excessive temperatures. The consumer stated that this has happened 5 times within the last month. The consumer ordinarily has to try to power off the broiler at the digital panel repeatedly until the model shuts off. However, last night the consumer experienced the problem and the range would not respond to commands at the digital interface.

    The range was set to bake at 350 degrees, for 5-10 minutes before the broiler element turned on. The consumer’s husband had to power off the range at the circuit breaker and has not powered the range back on. The consumer went online and found an abundance of reports similar to her incidents. The consumer has not called the fire department or her home insurance company. The consumer started that range appears to be fine.

    The consumer has not sustained any property damage. The consumer has not been harmed or injured by the product. The consumer called the retailer today and was informed that her product was not on recall and offered no further. The consumer has yet to call the firm.

    Model
    911.95579790
    Serial number
    8H138980Q
    Bought from
    Sears, North Carolina
    Bought
    Jun 15, 2005, about then
    Where
    Leicester, North Carolina: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Jun 8, 2012, sent to the company Jun 15, 2012, published by CPSC Jun 29, 2012

    The product, in the report: Kenmore Electric Power Range Model: 790-95042503 Serial # VF64231955

    I bough Stove (Kenmore electric power range) from Sears 5 years ago. Now, everytime, I turn the switch off, but the burner still on. I have to unplug the power to make the burner off

    Model
    790-95042503
    Serial number
    VF64231955
    Bought from
    Sears, North Carolina
    Bought
    Jun 1, 2005, about then
    Where
    Durham, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Jun 8, 2012, sent to the company Jul 17, 2012, published by CPSC Jul 31, 2012

    The product, in the report: Electric Range Flat top glass black electric cooktop. On label, under stove top - 44049302.

    The consumer says he left a plastic [REDACTED] bowl on top of the stove overnight. Nothing was on at the time. He woke up to all 4 burners being on at different temperatures.

    The locked cooktop touch keypad was on and all of the other keypad switched were flashing on and off.

    He says that the bowl caught on fire. This is the first time he has had any problems with it.

    He contacted the manufacturer who told him they would investigate it.

    Other phone# for manufacture- 1800-469-4663.

    Model
    665-44049301
    Serial number
    XS0709899
    Bought from
    Sears
    Bought
    Apr 22, 2005, about then
    Where
    Valleyhead, Alabama: Home/Apartment/Condominium
    Who was involved
    Age 70, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Jun 5, 2012, sent to the company Jul 10, 2012, published by CPSC Jul 24, 2012

    The product, in the report: Smoothtop Electric Range

    The consumer says she went in the kitchen early this morning and saw the front left burner was on. She says it stayed on for twenty minutes while the knob was in the off position. This has already happened several times already.

    The consumer contacted the manufacturer today, who told her the product is not under warranty and offered no assistance.

    She says it is not normal for a stove to be doing this. She is very upset that the manufacturer did not provide further assistance.

    Model
    790.94339700
    Serial number
    VF73124257
    Bought from
    Sears
    Bought
    Jun 15, 2010, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Jun 5, 2012, sent to the company Jun 21, 2012, published by CPSC Jul 6, 2012

    The product, in the report: Smoothtop Electric Range

    The consumer says the back of her stove caught fire near the clock. She says it had a strong smell of burning plastic. A technician with the retailer came out and replaced some parts (she is not sure). This happened a year and a half ago.

    She says this past Sunday June 3rd 2012, the same thing occurred. She says the oven was on for about an hour at 350 degrees when flames shot out of the same place (back of the unit) as before. She says the fire went out by itself both times.

    Her husband pulled it away from the wall and unplugged it.

    The consumer contacted the manufacturer on Monday June 4th who told her there is nothing they can do since it is not under recall and is no longer under warranty.

    Model
    790.94463702
    Serial number
    VF85155996
    Bought from
    Sears, Connecticut
    Bought
    Jan 1, 2009
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made Jun 3, 2012, sent to the company Jun 11, 2012, published by CPSC Jun 25, 2012

    The product, in the report: Kenmore electric smooth top range model# 665.95004102

    I had set my oven to a temp of 350 and placed a meatloaf in the oven to bake. About 20 minutes in I started to smell smoke and heard the food sizzling. When I opened the oven door I was assaulted with smoke and could feel the broiler element heating, even though it was set to bake not broil. Both elements were heating. I immediately shut the oven off for a couple minutes (although it didn’t shut the element off) then turned it back on. The oven beeped 3 times then read an error message on the screen. I was forced to physically shut the breaker off to the range to get the elements to shut off. From what I have researched on the Internet, there have been several of this model that present this same safety concern.

    Model
    665.95004102
    Serial number
    RP2723193
    Bought from
    Sears, Missouri
    Bought
    Apr 1, 2004, about then
    Where
    Tonganoxie, Kansas: Home/Apartment/Condominium
    Who was involved
    Age 39, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  37. No one hurt

    Made Jun 3, 2012, sent to the company Jun 11, 2012, published by CPSC Jun 25, 2012

    The product, in the report: Kenmore smoothtop electric range model 665.92012102 white color. Approximate width is 30 inches; approximate depth is 25 inches. Unit is a combination oven and cooktop with backsplash. Both oven and cooktop controls are located on the backsplash.

    We own a Kenmore model 665.92012 smoothtop electric range/oven unit. On Friday, June 1, 2012, we used the oven to bake bread. The oven heated to a temperature well above the temperature to which it was set, causing the bread to burn, the oven to fill with smoke, and smoke to begin to fill the kitchen. Turning off the oven did not turn off the heating element. Removing the bread ended the immediate smoke problem, but the oven would not turn off until unplugged from the wall. Upon plugging in again, the heating elements turned on again despite the control showing no oven setting. After a second unplug (where the oven remained unplugged for approximately 2 hours), plugging the oven back in again resulted in the heating element turning on. There is no way to disable the heating elements via the controls; only unplugging the oven accomplishes this.

    This problem was preceded by a more minor problem; if the problems are related it is possible that the minor problem may be a warning sign for the more major (safety) problem. For the last several weeks, the (electronic) controls for the oven were functioning abnormally. To adjust oven temperature on this model when it is working, you must press the temperature up/down buttons repeatedly from the default (“bake”) setting of 350 degrees. In recent weeks, these button presses did not register properly and sometimes were ignored. Other times, a single button press led to repeated changes in temperature setting. We suspect this is the result of a defective computer control.

    Model
    665.92012102
    Serial number
    RP1922568
    Bought from
    Purchased by previous owners of house., Tennessee
    Where
    Nashville, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 31, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Jun 1, 2012, sent to the company Jun 8, 2012, published by CPSC Jun 22, 2012

    The product, in the report: Kenmore electric range freestanding model 665.92029101

    Sears Kenmore Electric Range freestanding model 665.92029101 The broiler element will not turn off. NONE of the controls on the stove will turn it off! Even after I unplug it or turn the breaker off, when it is plugged back in the broiler element is still on. If we were not watching it close, IT COULD HAVE BURNED THE HOUSE DOWN!!! It will just get hotter and hotter and hotter like a kiln element. There need to be a recall before someone gets hurt.

    Model
    665.92029101
    Serial number
    RP2213139
    Where
    Jacksonville, Alabama: Home/Apartment/Condominium
    Who was involved
    Age 18, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made May 30, 2012, sent to the company Jul 16, 2012, published by CPSC Jul 30, 2012

    The product, in the report: Electric Range w/four burners and warmer

    Sunday, May 27th, 2012 the caller’s wife was turning electric range oven on to preheat when the center console burst into flames. She immediately reached for the fire extinguisher but in those few moments the fire extinguished itself so she opened windows to clear the smoke from her kitchen.

    Breaker did click off when this incident occurred.

    Flames are estimated to have been approximately five to seven inches high using the wall above the range as a measurement with the scorching on the wall being five to six inches above the range height.

    She called her husband who advised her to unplug the range. It has been pulled from the wall, unplugged and is inoperable.

    Caller contacted the manufacturer May 30th, 2012 and was advised that his range is not on recall, not covered by warranty and that they could repair it at his expense.

    Caller does not agree that this repair should be at his expense due to the range being only seven years old and fire not being an acceptable issue. He would like repair successfully completed at manufacturer expense.

    Model
    790.96613409
    Serial number
    VF54550422
    Bought from
    Sears, Michigan
    Bought
    Nov 15, 2005, about then
    Where
    Commerce Township, Michigan: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  40. No one hurt

    Made May 29, 2012, sent to the company Jun 6, 2012, published by CPSC Jun 27, 2012

    The product, in the report: Kenmore smooth top, ultra bake, self cleaning, super capacity electric range

    My 9-year-old Kenmore Range was set to bake. After 8 minutes we checked the food and realized the broiler unit was on. We turned it off and the broiler did not turn off. We cut the breaker but every time we turn the breaker back on the broiler comes on. I don’t have my model number handy but it is a smooth top, ultra bake, self-cleaning, super capacity. If we did not catch this it would have created a fire. Please issue a recall!

    Bought from
    The Great Indoors, Ohio
    Bought
    Jul 18, 2003, about then
    Where
    Marion, Ohio: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made May 29, 2012, sent to the company Jun 7, 2012, published by CPSC Jun 21, 2012

    The product, in the report: Kenmore Range, stainless steel, black glass top, electric convection

    Glass shattered (for the SECOND TIME!) all over my boyfriend’s feet and legs, all over the kitchen. All he did was open the door normally to get dinner out of it and the glass exploded into a million tiny little pieces everywhere. This happened once before about two years ago not long after I bought it, same scenario, only it was covered under it’s 1 year warranty. Now it’s not. I have read hundreds of consumer reports all over the internet of people complaining of KENMORE RANGES AND TOASTER OVENS FRONT DOOR GLASS BREAKING/EXPLODING. ( http://www.selectsmart.com/DISCUSS/read.php?34,601635,page=1) If you copy and paste this link, it will take you to SIX PAGES of people complaining of the SAME EXACT INCIDENCE.

    Model
    790.97453804
    Serial number
    VF94047773
    Bought from
    Sears
    Bought
    Feb 16, 2010, about then
    Where
    Leominster, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 31, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  42. No one hurt

    Made May 27, 2012, sent to the company Jun 4, 2012, published by CPSC Jun 18, 2012

    The product, in the report: Black Kenmore 30” Free Standing Self-Clean Glass Top - Radiant Unit, Model #911-95459590.

    Kenmore 30” Free Standing Self-Clean Glass Top - Radiant Unit (Model #911-95459 590) has a bottom heating element in the oven that turns on even though the oven control knob is in the “OFF” position. I have been awakened from sleep two separate nights, weeks apart, because I could smell “heat” and discovered that my oven was burning red hot even though the oven knob was in the “OFF” position. We resolved the problem each time by turning the breaker off. When we flipped the breaker back on, the oven would remain off as it should.

    The last time we used the self-cleaning feature on the oven, about 4 months ago, the oven seemed to get hotter than it had the previous year when we used the self-cleaning feature. This time, it also seemed to emit a strange chemical, or plastic burning smell. And it seemed the oven stayed on way too long, over 4 hours, until I manually turned the cleaning feature off. We have not used this feature again because of the horrible smell and the long cleaning duration and intense heat the oven put out.

    This week we are dealing with the oven coming on and heating up beyond the temperature set and then not turning off when we turn the oven control knob to “OFF”. Again we have to remedy it by turning the breaker to the stove off. However, when we turn the breaker back on, the oven’s bottom heating element begins burning red hot, though the controls are “OFF” and no lights come on the stove top indicating that the oven is ON. This is a serious safety issue and we cannot leave the breaker to the stove in the ON position like normal. As it is, the breaker to the stove is left off until we have to use the stovetop. We use the stovetop to cook (meanwhile, the oven heating element comes on and burns hot the entire time though the oven knob is in the OFF position and no lights have come on to indicate the oven is even on) and as soon as we finish using the stovetop to cook, we flip the breaker to OFF again. This is not normal operation for a stove and a serious safety issue.

    Model
    911-95459590
    Serial number
    6D140206R
    Where
    Metter, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  43. First aid

    Made May 21, 2012, sent to the company May 30, 2012, published by CPSC Jun 13, 2012

    The product, in the report: Kenmore Electric Range Model #790.9642240C Serial # VF83647311

    I preheated my oven to 450 degrees to bake a pie crust. The oven was done preheating and as I was standing in the kitchen the glass just exploded. I did NOT hit the oven at all. My husband took pictures of the incident and went up to Sears and they said we must have hit it with something or banged the door which did not happen. The oven is only 3 years old.

    Model
    790-9642240C
    Serial number
    VF83647311
    Bought from
    Sears
    Bought
    Sep 20, 2008
    Where
    Manistee, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  44. No one hurt

    Made May 21, 2012, sent to the company Jun 5, 2012, published by CPSC Jun 19, 2012

    The product, in the report: Glasstop electric Range

    The consumer says the oven was on for about 10 minutes. Suddenly he heard and arching noise and the oven control panel caught fire. Flames were shooting from the back of the range and against the wall. Smoke and flames were visible above the top of the stove.

    After the breaker tripped the fire went out on its own. He says that a while back he had to replace the oven door handle and had an issue with the right front burner that never turned on the hot surface light. He says after the burners have been turned off, they stay hot for an inordinate amount of time. The consumer says he contracted the manufacturer who told him the unit is not on recall and offered a 2% discount. Product is the same as listed in release # 09-333. His model number is not included.

    Model
    790.96613408
    Serial number
    VF53415669
    Bought from
    Sears
    Bought
    May 15, 2005
    Where
    Deep River, Connecticut: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  45. Hurt, no treatment

    Made May 18, 2012, sent to the company May 25, 2012, published by CPSC Jun 11, 2012

    The product, in the report: Kenmore smooth top electric range. White & black in color. Black smooth top surface.

    We have a Kenmore smooth top electric range model # 790-94421300. The touch pad for the oven shot out a spark/mini flame on my husband’s hand. We had to replace the clock/timer control pad @ a cost of $145.84.

    Upon examination of the unit the motherboard was fried. It appears as though this was a faulty piece of equipment. This situation could have been much worse had one of my kids been exposed to that flame.

    Model
    790-94421300
    Serial number
    vf 34038430
    Bought from
    Sears
    Bought
    Aug 1, 2004, about then
    Where
    Nashua, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Age 41, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore electric smooth top range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  46. No one hurt

    Made May 18, 2012, sent to the company Jul 6, 2012, published by CPSC Jul 20, 2012

    The product, in the report: Smoothtop Electric Range

    The consumer says that the oven was on approximately two hours yesterday when he heard a loud buzz when flames shot out of the back of the range.

    There was smoke, and it tripped the electric breaker. A small fire extinguisher was used to put the fire out.

    It scorched the wall behind the unit. There were no problems with the range prior to this incident. He tried to contact the manufacturer but could not get a hold of a live person.

    Model
    790.96612401
    Serial number
    VF44451533
    Bought from
    Sears
    Bought
    May 31, 2005
    Where
    Unspecified: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made May 15, 2012, sent to the company Jul 6, 2012, published by CPSC Jul 20, 2012

    The product, in the report: Kenmore Electric Range (Stainless Steel)

    The consumer wanted to express his concerns about his electric range as the glass door of the oven seemingly exploded on it’s own. The consumer stated that last night he was baking a pizza in the oven for nearly 20-25 minutes at 375 degrees. After the consumer turned off the oven, the glass door shattered 10 minutes later. The consumer stated that no one was injured and he has sustained any property damage to his home, but there are large number of glass fragments all over his kitchen floor.

    The consumer did some research online and found numerous reports of similar incidents. The consumer has not called the fire department or his home insurance company. The consumer called the retailer yesterday and was informed that the product was not on recall. The consumer has not called the direct manufacturer.

    Model
    790.9611340A
    Serial number
    VF80932742
    Bought from
    Sears
    Where
    Jackson, Missouri: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made May 13, 2012, sent to the company May 21, 2012, published by CPSC Jun 5, 2012

    The product, in the report: Kenmore Electric Range. Self Cleaning Feature. Model # 790.95301100 Serial # VFI5006374 Purchased November 2002

    Kenmore Stove. Model # 790.95301100 Oven was shut off after cooking dinner. However, the oven did not turn off. In fact in kept increasing in temperature and getting hotter and hotter. Nothing that you could do with the controls would shut the oven off. We had to go downstairs and shut the breaker off. We did get a F1 error.

    This had the potential to be a huge problem. The oven door did not lock (which happens when you self clean). The other concern is what would happen if this occurred when you were using the oven timer feature while away from the house and the temperature just kept going crazy. I noticed that there was a recall for this exact issue, but it did not include my Model # .

    Model
    790.95301100
    Serial number
    VFI5006374
    Bought from
    Sears, Ohio
    Bought
    Nov 4, 2002, about then
    Where
    Anna, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made May 10, 2012, sent to the company Jun 28, 2012, published by CPSC Jul 13, 2012

    The product, in the report: Kenmore Elite Double Wall Oven (White)

    The consumer wanted to express her concerns about her electric, double-wall oven as the racks that support cook pans on the lower oven are too small and easily fall to the base of the oven. The consumer stated that this poses a burn hazard to consumer’s while cooking. The consumer stated that she has not been injured by the product.

    The consumer mentioned that there has not been any damage to the oven. The consumer called the retailer today and was referred to the firm. The consumer called the firm today and was informed that there were no recalls for her and referred her to the CPSC. The consumer stated that the racks are so small that they are not supported by the inner housing of the lower oven.

    Model
    790.098022800
    Serial number
    7109
    Bought from
    Sears, Missouri
    Bought
    Apr 15, 2009, about then
    Where
    Kearney, Missouri: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made May 10, 2012, sent to the company May 18, 2012, published by CPSC Jun 4, 2012

    The product, in the report: Kenmore Glass Top Electric Range Model 790.95663201 Serial VF24406910

    I have a Kenmor Elite Glass Top Electric Range. I was cooking pastries for dessert after supper on Monday evening, 5/7, and smoke started coming out of the oven. I quickly removed the the pastries from the oven and ran them outside, they were on fire but only slightly. I shut the oven off and closed the door. The house was filled with smoke and the smoke alarms were going off. I opened all the windows in the house to start to air out the house. The air began to clear and the smoke alarms shut off after about 4-5 minutes. I thought that I had maybe over cooked the pastries or that I had put them in for too long. I check the package and re-read the directions and everything had been done correctly. About 15-20 minutes after this happened, smoke started coming out of the oven again. I opened the door to see what was going on, there was a fire inside the oven. It was mostly just smoldering. I noticed that the top element inside the oven was glowing bright red, but the oven was off. I hurried downstairs and shut the power off to the range. I got the fire out and got the smoke vented out of the house. When I had everything cleaned up, I tried turning the power back on to the range. As soon as I did, the top element in the oven turned on again and was bright red in a matter of seconds. I shut the power off right away again and have not turned it on since. I’ve called Sears, Kenmore, Electrolux, and I’ve been given a bunch of phone numbers to call. I was told by one of the numbers I called that it was under recall and to call Sears at [REDACTED], but when I call that number they tell me that it is not under recall. Please help, this thing could have burned my house down. Since it’s not under a recall they will fix the range by replacing the parts that are broken with the same type of parts the range was built with and I’d be at risk of this happening again. I’m not sure what to do next, it’s going to be tough not having a range for a few days but I’m holding off on fixing it until your organization has a chance to review this occurrance.

    Thanks, [REDACTED] Range Model # 790.95663201 Range Serial # VF24406910

    Model
    790.95663201
    UPC
    I don’t know
    Serial number
    VF24406910
    Bought from
    Sears
    Bought
    Nov 15, 2002
    Where
    Tea, South Dakota: Home/Apartment/Condominium
    Who was involved
    Age 34, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made May 9, 2012, sent to the company May 17, 2012, published by CPSC Jun 1, 2012

    The product, in the report: Glass Stove top

    Kenmore Glass Stove Top Exploded

    Model
    Kenmore 233 5994690
    Where
    Gainesville, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 29, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made May 8, 2012, sent to the company May 16, 2012, published by CPSC May 31, 2012

    The product, in the report: Self Cleaning Electric range - top broil will stay on with oven off

    I have a 2001 kenmore Self Cleaning Electric range I cooked a dinner in the oven and shut oven off then smelt burning opened oven and the top broiler was glowing red hot would not shut off had to unplug tried plugging it back in and it came right back on. this is a very unsafe could star fire

    Model
    95794000
    Serial number
    rk1810814
    Bought from
    sears, Minnesota
    Bought
    Jun 1, 2002, about then
    Where
    andover, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made May 8, 2012, sent to the company May 15, 2012, published by CPSC May 30, 2012

    The product, in the report: Kenmore Elite electric double wall oven

    Middle panel of upper oven door glass of our Kenmore double oven (purchased in 2011) shattered a couple of weeks ago for no apparent reason (other than the oven was on). A couple of days after it was replaced, the same thing happened to the middle panel of glass on the lower door. This will now need replacement, but obviously we are concerned about a safety issue, especially if this happens again to one of the inside or outside glass panels.

    Model
    Kenmore Elite electric double wall oven/48179
    Bought from
    Sears
    Bought
    Nov 1, 2011
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made May 1, 2012, sent to the company Jun 6, 2012, published by CPSC Jun 20, 2012

    The product, in the report: Electric Cooktop

    Caller purchased electric stovetop in 2005 and has had various issues with the codes over the years. Callers did not consider them a safety issue and would reset the cooktop and continue on. They had purchased a microwave & a dishwasher at the same time and had technicians come out who were unable to repair the products and in one instance the tech wanted to paint the inside of the microwave to keep the glass tray from coming off and he lost all trust in their techs.

    He noticed on April 27th, 2012 while cooking dinner with family in kitchen that the left front burner had come on by itself with temperature going immediatley to high with the burner became quite hot, could not be turned off or turned down. He disconnected the circuit breaker and has been unable to use.

    Caller spoke with [REDACTED] at the manufacturers regarding electric stovetop May 1.2012. There have been no injuries.

    Caller is reporting as a severe burn or fire hazard. Caller would like repair at manufacturer expense.

    Model
    790.99122403
    Serial number
    VF50944964
    Bought from
    Sears, California
    Bought
    Mar 15, 2005, about then
    Where
    Unspecified: Unspecified
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Apr 30, 2012, sent to the company May 8, 2012, published by CPSC May 22, 2012

    The product, in the report: Kenmore Electric Range

    On Saturday April 28, I baked some chicken in my oven. I turned the oven off but left the pan of chicken in the oven. I went outside and came back into the house about 30 min. later only to find my the oven broiler operating on an extremely high temperature and burning the chicken and the foil and scorching the glass baking dish. When I opened the oven all of the smoke detectors went off in the lower level of the house The oven display did not indicate that the oven was on and the only way to turn the oven off was to unplug it.

    Model
    650 950 14102
    Bought from
    Sears, Pennsylvania
    Bought
    Jan 14, 2003
    Where
    Bethlehem, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made Apr 28, 2012, sent to the company May 8, 2012, published by CPSC May 22, 2012

    The product, in the report: Ken more electric range. Model 790.97453804

    Closed door and the exterior glass door shattered.

    Model
    790.97453804
    Serial number
    Vf94730458
    Bought from
    Sears
    Bought
    Nov 28, 2008
    Where
    Manville, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 39, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made Apr 26, 2012, sent to the company May 3, 2012, published by CPSC May 18, 2012

    The product, in the report: Slide-in range

    Turned on the left front burner of range and it stays on (high). Had to turn off circuit breaker to range in order for burner to stay off. Don’t know if this link to managemylife.com will help you. There were several others having the same problem.

    http://www.managemylife.com/mmh/questions/253707-electric-slide-range-79046713605-burner-turn-unplug-wrong

    Model
    790.46713603
    Serial number
    NF64430946
    Bought from
    Sears
    Bought
    Jul 7, 2007
    Where
    Palm Bay, Florida: Home/Apartment/Condominium
    Who was involved
    Age 53, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Apr 25, 2012, sent to the company May 2, 2012, published by CPSC May 16, 2012

    The product, in the report: Kenmore electric glasstop stove model 790.95379802

    I bought a Kenmore electric glass top stove 790.95379802, purchased in 8/2010. The oven was hot yesterday morning after I used it the night before. The controls were off. I had a repairman inspect today and he said it was working fine. He did smell a burnt odor at the control panel. he said maybe a relay was working erratically in the control panel/clock. Now I am afraid to use the stove.

    Model
    790.95379802
    Serial number
    vf01435909
    Bought from
    SEARS
    Bought
    Aug 1, 2010, about then
    Where
    Arkansas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Apr 24, 2012, sent to the company May 1, 2012, published by CPSC May 15, 2012

    The product, in the report: Kenmore Electric Range/Oven

    On April 23, The Cy-Fair VFD responded to a reported house fire. Units arrived and determined there was no fire in the structure, however, units did find a Kenmore Electric Rannge/Oven in which the lower heating element was arcing. The homeowner stated she had turned the oven on and set the temperature at 425 degrees F. She turned around and a few minutes later saw bright light coming from inside the oven. Her husband attempted to extinguish what he thought was fire, with salt.

    Model
    911.95402000
    Serial number
    OV1 61635Q
    Where
    Houston, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Apr 19, 2012, sent to the company Jun 5, 2012, published by CPSC Jun 19, 2012

    The product, in the report: Kenmore Electric Range (smooth top surface-White)

    The consumer wanted to express her concerns about her about her electric range as the left front burner will not shut off on command. The consumer stated that she experienced the problem twice, (exact dates unknown) with the first occurrence happening four months ago. The consumer stated that her range has a smooth top surface. The consumer was in the process of cooking on the burner and attempted to power of the burner that was set to high.

    The consumer noticed that the burner would not comply to the command and began to toggle the dial of the burner constantly until the burner finally shut off. The consumer stated that this is the only burner causing her this problem and she has not been injured by the product. The consumer found that her model is similar to models that were cited in release 09-333.

    The consumer called the firm’s recall hotline and was informed that her model has not been recalled. The firm’s recall hotline offered her no further assistance. The consumer has not yet called her retailer. The consumer also mentioned that her product appears fine and she has not called her fire department or her home insurance.

    Model
    790.96112409
    Serial number
    VF71859642
    Bought from
    Sears, Wisconsin
    Bought
    Apr 15, 2008, about then
    Where
    Neemah, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Apr 17, 2012, sent to the company May 8, 2012, published by CPSC May 22, 2012

    The product, in the report: slide in electric range

    The oven/range was not in use when the consumer heard a loud explosion. The consumer noticed the outer glass from the oven door had exploded and shattered all over the kitchen floor.

    The glass shards ranged in sizes from a quarter inch and a inch long. There was also insulation that came out of the are that the glass exploded from.

    The consumer states that she has not used the oven/range in about a week. She also states that she was not near the kitchen when the incident occurred.

    The consumer contacted the retailer/firm on 4/16/2012 & 4/17/2012 where she was advised to pay for a technician to come out. The consumer was also advised that there was not recall involving her model number.

    The consumer declined in scheduling a technician to come out to the home. She states that she does not feel like she should be required to pay out of pocket.

    The consumer saw a new segment where the manufacturer had received several reports of the same incident occurring to other consumers but they are not willing to offer any assistance.

    Model
    790.9421440c
    Serial number
    vf81680967
    Bought from
    Sears, Missouri
    Bought
    May 1, 2008, about then
    Where
    Wentzville, Missouri: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Apr 17, 2012, sent to the company Apr 25, 2012, published by CPSC May 9, 2012

    The product, in the report: Sears Kenmore 790.9611340A Electric Range

    I have a Kenmore model #790.9611340A range oven that I purchased in the spring of 2006. On 9/28/08, it started having an issues with the top burners not heating according to the dial setting (got hot to the max, wouldn’t change unless I turned off the burner, etc.) and a couple times the oven would do the same thing. I paid $65 for a Sears technician to come out and tell me there was nothing wrong with the unit. It kept happening, and through research online I was told that I needed to replace the 1) probe (inside oven), 2) clock/timer, and 3) the overlay (part that goes over the clock/timer. All this for a mere $215.67, and I did the labor myself.

    Fast forward to today, 4/17/12, and for the second time in the past two weeks, the top burners are at it again. Two weeks ago, the front left burner went as hit as possible and I fiddled with the knob, turning it off a few times, before I could get the burner to turn off. Then today, my wife called me because it simply would not turn off. She tried with the knob, turning it off and on again for 5 minutes before I told her to turn the breaker off. I’ve seen reports online about other models that take it a step further and the burners coming on by themselves, even though the knob is off and nobody is by the oven. Very scary thought. For this reason, I am purchasing a new oven (not a Kenmore, however). It’s very sad that paying hundreds and hundreds of dollars yields only a few short years of use from this appliance. I know sears won’t do a thing about this either. They just aren’t that kind of company. I’ve dealt with them on other issues in the past (including this one) and they are horrible to deal with.

    Model
    790.9611340A
    UPC
    Unknown
    Serial number
    VF71252389
    Bought from
    Sears, Oregon
    Bought
    Mar 15, 2006, about then
    Where
    Albany, Oregon: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  63. No incident, no one hurt

    Made Apr 16, 2012, sent to the company May 9, 2012, published by CPSC May 23, 2012

    The product, in the report: Four burners with one warmer Electric Range W/one of the burners being two size transformer.

    Caller and husband purchased electric range in 2006 and had no problems with it until Sunday, April 15, 2012 when caller was baking.

    She noted that the food had finished cooking and she prepared to open the oven and retrieve it, however when she opened the door the right side of the handle came off the oven when a screw came loose.

    The caller believes that the two inch long screw is too short to hold the handle securely through the layers it has to go through first.

    She sees this as a severe safety hazard because if she already had hot food in her hand and was trying to close or open the door the food could drop and she could possibly be scalded.

    Model
    790.96424408
    Serial number
    VF60314430
    Bought from
    Sears, Pennsylvania
    Bought
    Feb 7, 2006
    Where
    Bethel, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    No Incident, No Injury
  64. No one hurt

    Made Apr 15, 2012, sent to the company Apr 23, 2012, published by CPSC May 7, 2012

    The product, in the report: Kenmore electric range stainless steel look

    We cooked dinner using our Kenmore electric range which is less than a month old. The oven was off and cooling, and we were in the dining room eating dinner. We heard a noise from the kitchen, so we went to see what it was. The inside glass pane of the oven door had splintered into hundreds of cracks and the middle part exploded out. This stove was less than a month old and has been used a couple of times.

    Model
    790
    Bought from
    Sears, Mississippi
    Bought
    Mar 26, 2012
    Where
    Oxford, Mississippi: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  65. First aid

    Made Apr 14, 2012, sent to the company Apr 23, 2012, published by CPSC May 7, 2012

    The product, in the report: Digital display, Smooth Top, Self Cleaning / Kenmore Smooth Top Self Cleaning Oven

    I own a Kenmore Self Cleaning Smooth Top Oven Model Number 79092411102, Serial Number VF23527102. I was baking cupcakes and the element on the bottom got way too hot, burned the cupcakes and when I tried to shut it off - It shut off then 10 minutes later the oven was beeping and an error message of F1 appeared on the screen. The element on the bottom was on when I had already turned it off. The element was SUPER HOT! I turned the oven off again, I went to pick my daughter up from school and when I came home the oven was searing hot but no beeping and no indication that the oven was on and NO ERROR MESSAGE! I pulled the oven from the wall and unplugged it thinking that I just had to reset something and it would be ok. (The oven was so hot that when I pulled it from the wall I burned my arm on the metal of the oven. I waited four hours and plugged it back in - it was fine for about 10 minutes then it heated (within 30-40 seconds the oven was so hot I could not put my hand in the oven) I again, unplugged the oven I waited 26 hours and plugged it back in. AGAIN it heated up. I am afraid for my family and pets. This a very serious problem. What if someone had this plugged in and went to sleep, would they wake up?

    Model
    79092411102
    Serial number
    VF23527102
    Bought from
    Sears, Pennsylvania
    Bought
    Nov 26, 2003, about then
    Where
    croydon, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  66. No one hurt

    Made Apr 10, 2012, sent to the company Apr 18, 2012, published by CPSC May 2, 2012

    The product, in the report: Kenmore Smooth Top Electric Range. Black. Model # 66595029101

    I have a Kenmore/Whirlpool Glass Top Electric Range, model # 66595029101. I noticed a smell in the kitchen this evening and went to the oven and found that it had turned itself on. The broiler burner inside was red hot and the oven itself was too hot to touch. Off/cancel button wouldn’t turn it off so I had to flip the breaker.When I flipped it back on 20 minutes later, the same thing happened. I was getting an error code of e1 F5.

    Model
    66595029101
    Serial number
    RM4914706
    Where
    Agawam, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Apr 10, 2012, sent to the company May 4, 2012, published by CPSC May 18, 2012

    The product, in the report: Smoothtop Electric Range

    The consumer says her husband turned on the oven to pre-heat. He heard a noise and saw a bright fire behind the digital display. He pushed the stop button and flames shot out of the back of the range. She says that her circuit breaker box in her house blew up. She contacted the manufacturer who is unwilling to provide any assistance in the matter. They told her to call the retailer. The retailer is telling her to call the manufacturer. She says the unit was on just a few minutes before the incident occurred. the unit is similar to the recall listed in Release # 09-333. Her serial number falls outside of the range of the recall.

    Model
    790.96614406
    Serial number
    VF53415529
    Bought from
    Sears
    Bought
    Apr 15, 2005, about then
    Where
    St. Joseph, Missouri: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Apr 9, 2012, sent to the company Apr 16, 2012, published by CPSC Apr 30, 2012

    The product, in the report: Kenmore Electric Range - white flat top. Model #79096122408

    My Kenmore kitchen stove has a burner that will not turn off by the switch. When you turn the dial to off, the burner stays lit and produces heat. I have model # 79096122408. I see that higher models from the same time period has been recalled for the same issue, but this model has not. This is a burn and fire hazard.

    Model
    79096122408
    Serial number
    VF64365356
    Bought from
    Sears
    Bought
    Apr 1, 2007, about then
    Where
    Rexford, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  69. First aid

    Made Apr 9, 2012, sent to the company Apr 17, 2012, published by CPSC May 1, 2012

    The product, in the report: Kenmore electric range

    My kenmore oven has a sharp edge on the top corner of the door and my son lacerated his leg while getting my turkey out. Today while cleaning my oven door I bumped into the corner and the sharp edge of the corner cut my leg as well. My sons was bad enough to possibly need stitches.

    Model
    7909611
    Bought from
    sears
    Where
    centennial, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 22, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  70. No one hurt

    Made Apr 9, 2012, sent to the company Apr 16, 2012, published by CPSC Apr 30, 2012

    The product, in the report: Kenmore Electric Range: white, coil top, electric self-cleaning oven.

    Kenmore Electric Range controls failed to work resulting in runaway oven heating. We put a turkey into the oven to cook at 325 degrees. Everything was fine for a few hours. Then we noticed the coils weren’t going on and off and the oven temp had climbed rapidly to over 500 degrees. We couldn’t turn it down. We couldn’t turn it off. It didn’t turn itself off as it is designed to do. So we shut off the power at the circuit breaker panel. If we hadn’t noticed, it would have set the house on fire. If we’d been asleep, we might have died.

    We inspected the stove after it cooled. There were no physical defects seen by the resident mechanical engineer. Given that none of the control buttons worked at all, the problem seemed to be in the circuitry. We replaced the stove and have kept the electronics, but not the carcass of the malfunctioning stove.

    Model
    790.93750103
    Serial number
    VF 24307777
    Bought from
    Sears
    Bought
    Oct 23, 2002
    Where
    Boothbay, Maine: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Apr 7, 2012, sent to the company Apr 16, 2012, published by CPSC Apr 30, 2012

    The product, in the report: Kenmore Elite Slide In Electric Range Model 790.4102

    Oven Rack Collapsed.

    Baking a pot roast in a enameled cast iron dutch oven, the oven rack collapsed from the left side of the oven onto the lower rack. This caused the dutch oven to slam into the left wall of the oven and spill it contents all over the left side and bottom of the oven. What a mess.

    Safety concern was the potential fire hazard and amount of smoke generated.

    Model
    Kenmore Elite Slide In Electric Range Model 790.4102
    Bought from
    Sears, Washington
    Bought
    Oct 25, 2009
    Where
    Olympia, Washington: Home/Apartment/Condominium
    Who was involved
    Age 57, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Apr 6, 2012, sent to the company Apr 16, 2012, published by CPSC Apr 30, 2012

    The product, in the report: Sens-a-Clean self cleaning electric range, 30 inch, ceramic top stove, Kenmore, MDL#95829003 SN# RM0312455 bought 11/2002

    this Kenmore Self cleaning electric range automatically turned on in clean mode while we were not in the house. Each of us thought we had turned the oven cleaning mode on but no lights indicated that. It looked as if the over was off, but it was so hot in the room. No lights or indication showed on the panels, but our kitchen was very hot, the microwave fan above the range kicked on. My plates in my cabinets above the range were warm to touch. My husband turned it off at the breaker box since the entire oven was very hot. The next day, he turned it on again so we could use the burners, and I turned them off after using. Again, the oven kicked on in clean mode while we were home. My husband again turned it off at the breaker box, and we went and bought a new range.

    Model
    mdl 95829003
    Serial number
    RM0312455
    Bought from
    sears outlet
    Bought
    Nov 1, 2002
    Where
    Venetia, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 56, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Apr 6, 2012, sent to the company Jul 20, 2012, published by CPSC Aug 3, 2012

    The product, in the report: Kenmore Elite Electric Range smooth top

    On 4/02/2012 The consumer was using the left front burner at a temperature of 3.5 (out of a level of ten) degrees. She was only using one burner at the moment of the incident and the oven was not in use. The consumer stated that prior to the incident the right front burner was not working properly.

    The consumer was using the range for approximately 12 minutes before the oven glass door completely exploded. The glass shattered out across hitting the consumer’s legs, and scattering about 10-15 feet away from the oven.

    The consumer immediately turned off the burner and she did not see any other signs of damages to the range. The interior glass door was still intact.

    The consumer used the product after the incident. She has only used the burners, not the oven. The consumer was not injured and there were no damages to her home.

    04/02/2012 The consumer contacted the retailer and they stated they would send a technician. The technician was supposed to come service the product 04/04/2012. The technician never showed and he only called to state that he would order a part to service the range. He stated he would be coming to fix the range on 4/11/2012.

    Model
    790.9747,9748
    Serial number
    VF95070428
    Bought from
    Sears, Pennsylvania
    Bought
    Nov 15, 2009, about then
    Where
    Ford City, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made Apr 4, 2012, sent to the company Apr 27, 2012, published by CPSC May 11, 2012

    The product, in the report: Smoothtop Electric Range

    The consumer says that when he turns on the burners they sometimes doesn’t turn off. The consumer says this is happening to all the burners. The consumer says he saw many online reports of customers experiencing the same thing. He says that he will use one burner exclusively for a few months and then it would stay on by itself and has difficulty turning the burner off. He says that he would then switch to using another burner exclusively and after a few months the same thing would occur. The consumer remembers waking up one night and seeing that one of the burners was “fire red”. The consumer is experiencing the same issue as stated in Release # 09-333. His model is not listed on the recall.

    Model
    790.96009601
    Serial number
    VF71052592
    Bought from
    came with home
    Bought
    Apr 15, 2008, about then
    Where
    Greenville, South Carolina: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made Apr 4, 2012, sent to the company Apr 11, 2012, published by CPSC May 2, 2012

    The product, in the report: Stainless Steel Kenmore Induction Range, single oven Sears Elite Induction Range Model 79099913805 Serial VF00973769

    I own a freestanding Kenmore Induction Range, purchased new about 2 years ago. Last night, I turned on the oven to heat and immediately opened it to put in a frozen meal. I had the door open about 12 inches and the outer glass on the door shattered and fell out. There were no cracks on the glass and there had been no other damage or hard bumps to the range. I’m reporting this because I read a few articles on the internet where others experience the same problem. One article said CPSC was monitoring this issue.

    Model
    Kenmore Induction Range 79099913805
    Serial number
    VF00973769
    Bought from
    Sears, Oregon
    Bought
    May 7, 2010, about then
    Where
    Beaverton, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 39, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Apr 2, 2012, sent to the company May 4, 2012, published by CPSC May 18, 2012

    The product, in the report: Electric Range with coil burners.

    The consumer says the left front burner, will make an eletrical zapping noise. The left front burner turns bright red to its highest and hottest power no matter what number the dial is turned to. The dial is on low of #2 the burner will act as if the dial has been turned to high or #8. It is a fire hazard and a major safety hazard to myself and young children. Sometimes it will act as if it is working right on a number setting and in the middle of cooking the burner will suddently turn “red hot” as if it has been turned to high. Also the metal body on the top of the range around and between the burners will contract and expand as the range top gets hot. The metal is very thin and not durable to hold its shape while cooking many things at once. She sees the electrical light on the back of her stove reflecting on the ceramic. The burner has had this problem for a couple of years. The consumer contacted the manufacturer who told her the unit was not on recall. She says the electrical buzzing noise occurs everytime the unit is turned on and off. She also says the oven door handle has fallen off several times.

    Model
    790.9422240A
    Serial number
    VF65123949
    Bought from
    Sears
    Bought
    Apr 15, 2006
    Where
    Unspecified: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made Mar 30, 2012, sent to the company Apr 9, 2012, published by CPSC Apr 23, 2012

    The product, in the report: Kenmore electric glass top range.

    For the past few months our Kenmore Electric glass top range (Model# 790.94349700) has refused to turn off one of the burners even though the dial temperature control is set to the “off” position. On 3/29/2012, we used the range for dinner around 7:00PM (EST). This afternoon we noticed the range felt hot and the left front burner indicator was still lit! Once again, the dial control for the temperature was set to the “OFF” position and the “burner” light to the bottom right of the range was not lit. The stove just doesn’t want to shut off it’s burners. This is a huge fire hazard and and seems like it should be covered under warranty services but unfortunately the range is 3 yrs out of warranty.

    Model
    790.94349700
    Serial number
    VF80132412
    Bought from
    Sears
    Bought
    Feb 20, 2008
    Where
    Maple Shade, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 29, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made Mar 30, 2012, sent to the company Apr 9, 2012, published by CPSC Apr 23, 2012

    The product, in the report: Kenmore Elite Electric Range Model Number 79099123408 Serial Number VF53565554

    My Kenmore Elite Electric Range, Model 79099123408, caught fire while cooking a ham in the oven. The ham had been cooking for nearly 2 hours (1 hour left) at 350F when the range started making a crackling sound. The panel lights turned off (with the exception of the clock) and the two left burners turned on by themselves. At the same time, smoke could be seen coming from the back of the range. A quick inspection revealed the power board was on fire. The range was pulled away from the wall and unplugged resulting in the fire losing intensity. I was able to blow on the fire between the back vent slots in the back panel and it extinguished the fire. The range was quickly removed from the house to ensure no damage would occur to the kitchen/house. Damage to the range includes the power board 10%-20% significant burning and the associated electrical wiring

    Other information: Bought the range new from Sears on September 14, 2005 Sears service replaced all of the electronic control boards, including the damaged power board in June 2008

    Model
    79099123408
    Serial number
    VF53565554
    Bought from
    Sears, Arizona
    Bought
    Sep 14, 2005
    Where
    Phoenix, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 47, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  79. No one hurt

    Made Mar 27, 2012, sent to the company Jun 5, 2012, published by CPSC Jun 19, 2012

    The product, in the report: Kenmore Electric Stove 220 connection

    The consumer and his wife stated that his electric stove has a simmer select switch that had being working properly. On March 24, 2012 his wife turn on the stove and turned on the simmer switch for approximately a minute and instantly heard a popping noise and the back of her stove emitted a bright light and sparks. The consumer smelled a wire burning odor and they immediately turn the knobs to turn off the stove. In fear that it would catch on fire they unplugged the stove.

    When he looked behind the stove they saw demarcation marks on the wall. He opened the back of the stove and at a first look he did not notice any damages, until he looked at the control panel that links to the simmer switch. The plastic connection on the control panel that has four wire connection had heat damage and discoloration. Next to the plastic connection is the screw that connects that control panel to the stove, this had visible heat damage consisting with an electrical arc. In general you can see the heat discoloration on the control panel.

    03/25/2012- The consumers contact the retailer and they informed them that this product does not have a recall. The retailer sent a technician to repair the stove without a charge. 3/27/2012 The technician revised the stove and he informed the consumer that the circuit board needed to be replaced. The technician also informed him that he would need to pay 176 for the circuit board to be replaced. The consumer declined, informing the technician that his head quarter told him that it was free of charge.

    The consumer did not contact the fire department or his insurance company because the only damage to the home was the discoloration on the wall.

    The consumer believes that there is a serious problem with the way these stove is made. He is concern that although it is a serious fire hazard without a recall the retailer would not take the initiative to assist the consumer.

    Model
    790.96549601
    Serial number
    VF63750442
    Bought from
    Sears, Virginia
    Bought
    Sep 15, 2006, about then
    Where
    Stafford, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  80. No one hurt

    Made Mar 26, 2012, sent to the company Apr 19, 2012, published by CPSC May 3, 2012

    The product, in the report: slide in electric range

    The consumer states that he does not recall how many minutes into the cycle or left when the incident occurred.

    When the self cleaning cycle was complete and the range cooled down the consume noticed that the door doesn’t close completely. The consumer states that the door closes but it doesn’t seal shut The firm was contacted on 3/26/2012 and the consumer states that he was advised that there was no recall involving the model number. He states that he was also advised to have a service technician come out to the home. The consumer states that he plans to have service technician come out to take a look at it. The consumer currently still uses the appliance but not the self cleaning setting. The consumer states that the excess heat could poses as a burn hazard if someone attempts to touch the appliance.

    The consumer also states that he has two smaller children in the home and they could have been seriously injured.

    Model
    790.96012400
    Serial number
    vf44628016
    Bought from
    Sears, Wisconsin
    Bought
    Mar 26, 2005
    Where
    Roberts, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  81. No one hurt

    Made Mar 26, 2012, sent to the company Apr 2, 2012, published by CPSC Apr 16, 2012

    The product, in the report: Item is a sears kenmore electric range model 790.9600 - Serial number VF63916810

    Kenmore Range model 790.9600 right burner stuck on causing small fire. Was cooking on low when burner looks to have stuck on high. This was about the 5th incident. Sears needs to recall this item.

    Model
    790.9600
    Serial number
    VF63916810
    Bought from
    Sears
    Bought
    Sep 26, 2007
    Where
    Hernando, Florida: Home/Apartment/Condominium
    Who was involved
    Age 48, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  82. No one hurt

    Made Mar 23, 2012, sent to the company Apr 2, 2012, published by CPSC Apr 16, 2012

    The product, in the report: Kenmore Electric Range

    Kenmore Electric Range Model 655.95014102 Serial Number RP2035484 Purchase Date 05/19/03

    Broiler came on during a bake cycle. We could not turn off the stove by using the stove off button. I had to turn off the stove by using the breaker in the basement.

    We were cooking a pizza and my spouse notice a burning smell coming from the oven about 10 minutes into the cooking process. She opened the stove to find that the broiler heating element was on. The baking element was not on. We could not turn off the stove until I tripped the breaker.

    When I turned on the breaker and turned on the stove to BAKE the broiler came on and the bake element did not.

    I waited about an hour to allow the stove to cool. I tunred on the oven and it worked correctly.

    Model
    Model Number 665.95014102
    Serial number
    RP2035484
    Bought from
    Sears
    Bought
    May 11, 2003
    Where
    Ballston Spa, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore Electric Range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  83. No one hurt

    Made Mar 21, 2012, sent to the company Mar 29, 2012, published by CPSC Apr 12, 2012

    The product, in the report: Kenmore Electric Range Model# 790 96223409 serial#VF60626965 Stainless Steele with ceramic glass cook top

    On the evening of March 21,2012 My husband headed to our kitchen for a snack. He was standing at our pantry when the outer glass pain on our Kenmore Electric Range Model #79096223409, purchased on 03/10/06, exploded outward. He & my son both were shocked. He was standing in his bare feet & the glass had shattered clear across the kitchen floor to where he was standing & beyond. He was afraid to move for fear of cutting his feet on the shards. My son tossed him a pair of shoes to slip on. There was a softball size hole in the glass & the rest of the glass was completely shattered. He said if it had happened a minute before he would have been standing right in front of the door. I called Sears & they replied that it did not have a recall on this particular model so they were not responsible. I called the Kenmore consumer number & they sent me back to Sears. Our extended warranty had expired on 03/20/11 so Sears said they would not cover any of it. I went on-line, typed in “Kenmore oven door shattering” & found this is a VERY common occurrence with the Kenmore & [REDACTED] products. There are hundreds of people whom have had the exact same experiences as we did. They have ALL contacted you, the CPSC, and with no results. Sears & Kenmore refused any responsibility. Why no recall? Because the model numbers are different. They seem to all start with 790 but end with different numbers. I’m sure it has to do with the individual style of the range. They are getting by with a terrible consumer fraud! This is dangerous! Do they have to wait until a small child is standing in front of the oven when it happens BEFORE they do something about it? I will NEVER purchase another Kenmore product or purchase ANYTHING from Sears again. I intend to spread the word about the dangers of Kenmore products. I pray it puts them out of business before someone seriously gets hurt.

    Model
    79096223409
    UPC
    I don’t know
    Serial number
    VF60626965
    Bought from
    Sears
    Bought
    Mar 10, 2006
    Where
    Reynoldsburg, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 46, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  84. No one hurt

    Made Mar 20, 2012, sent to the company Mar 27, 2012, published by CPSC Apr 10, 2012

    The product, in the report: Sears/Kenmore Elite free standing electric range, stainless finish, glass cooktop, convection oven, all touch panel operation, model #790.99123403

    I have a 5-6yr old Kenmore Elite free standing electric range (model #790.99123403). Last evening the oven was turned on and set to 375 degrees. After approximately 15 minutes of opperation, there were loud crackling and popping noises emitted from the range, black smoke began rising from behind the top user interface area, then flames shot 12-18”, reaching my vent hood. Knowing immediately it was an electrical fire, I ran to my breaker box and cut the power. I then used a kitchen fire extinguisher and directed it’s contents down behind the range. My house was full of thick, black smoke.

    Model
    790.99123403
    Bought from
    Sears
    Bought
    Jan 1, 2006, about then
    Where
    Walkersville, Maryland: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  85. No one hurt

    Made Mar 20, 2012, sent to the company Mar 27, 2012, published by CPSC Apr 10, 2012

    The product, in the report: Smooth top range with touch controls

    After cooking on Electric range, left rear burner remained on even after turning off. Would not stop until I turned off the circuit breaker.

    Model
    790.99124405
    Serial number
    VF51815511
    Bought from
    Sears
    Bought
    Apr 9, 2005
    Where
    Cocoa Beach, Florida: Home/Apartment/Condominium
    Who was involved
    Age 73, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  86. No one hurt

    Made Mar 20, 2012, sent to the company Mar 27, 2012, published by CPSC Apr 10, 2012

    The product, in the report: Oven door handle on electric range. Handle needs constant tightening or it will fall off.

    Oven Door handle comes loose and eventually falls off when oven is hot.

    Model
    790.9642440B
    Serial number
    VF72048228
    Bought from
    Sears
    Bought
    Apr 16, 2007, about then
    Where
    Iron Mountain, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 35, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  87. No one hurt

    Made Mar 19, 2012, sent to the company Mar 27, 2012, published by CPSC Apr 10, 2012

    The product, in the report: Kenmore free standing electric range. Black in color. Ceramic smoothtop. Self-cleaning oven. 30”.

    The oven was set to preheat at 425 to bake fish. After the beep, we put the food in the oven. After 10 minutes we checked on the food and everything was burnt. The oven had heated to a very high temperature and we were unable to shut it off. Only after switching the fuse in the basement, did the heating elements on the bottom start to cool down. As soon as the fuse is switched back on, the oven starts to heat up without being turned on. We had to unplug it and aren’t able to use the oven or stovetop. This is a fire hazard and could have started the house on fire. Luckily we didn’t leave the food unattended.

    Model
    790.29411102
    Serial number
    VF21429439
    Bought from
    SEARS, Minnesota
    Bought
    Jul 27, 2002
    Where
    Melrose, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  88. No one hurt

    Made Mar 17, 2012, sent to the company Mar 26, 2012, published by CPSC Apr 9, 2012

    The product, in the report: Kenmore smooth top range model number 79096009601

    Our Kenmore smooth top range model number 79096009601 has had problems for a while. The burners will often not turn off after we have turned the knobs off. We have even had them come back on after turning the breaker off and then back on. The burners will also turn on very high by themselves. Today I was heating the oven to bake a pizza. I heated the oven to 400 degrees and put the pizza stone in to preheat. After about 8 to 10 minutes the oven exploded and was on fire. Thankfully the fire went out quick... but our Son who is two was standing directly in front of the stove (maybe only 1 to 2 feet). We are so happy our son is fine. The explosion was very loud and scary. The element now has a hole toward the back of the oven. This oven needs to be recalled!

    Model
    79096009601
    Serial number
    VF73870531
    Bought from
    Sears, North Carolina
    Bought
    Apr 16, 2008, about then
    Where
    Apex, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 2, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made Mar 16, 2012, sent to the company Mar 26, 2012, published by CPSC Apr 9, 2012

    The product, in the report: Kenmore Smoothtop Range

    We have a Kenmore smoothtop electric range and have been experiencing problems with the burners not shutting off, coming on without being turned on, and changes to the temperature of the cooking element without changing the dial. This evening we used the left front burner and 10 minutes after it was turned off the burner lit up to high and then shut off several times. Immediately after that, the unit began making an arcing noise and suddenly sparks began shooting out of the top left control dial while the unit was turned off. Thankfully we were home at the time and I have turned the circuit breaker off for the unit. Had we not been home there could have easily been a fire.

    I have been online to check for any recall notices for our unit and while Frigidaire issued a recall notice back in 2009, our unit was not listed in the recall.

    Model
    790.96010406
    Serial number
    VF64469000
    Bought from
    Sears, North Carolina
    Bought
    Dec 22, 2006
    Where
    Winston-Salem, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 60, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Mar 12, 2012, sent to the company Apr 5, 2012, published by CPSC Apr 19, 2012

    The product, in the report: Electric Range/Oven

    The consumer stated that she powered off the electric range/oven but it did not turn off, although the control panel displayed it being off. She discovered that it was still on approximately 10 mins later when she smelled the contents she had left inside to keep warm burning. She had to switch it off from the circuit breaker. There had been no prior problems with the unit.

    The consumer stated that she later attempted to switch on the circuit breaker and immediately the oven came on. The control panel is now inoperable.

    3/12/12 The retailer was contacted and she was advised that the range was no longer under warranty and a service rep could be sent out at a charge to her. She was also advised that if she continue to use the unit knowing that it is defective, she will be doing so at her own risk and will be liable for any damages that may incur.

    The consumer feels that oven is a fire hazard and should be reported.

    Model
    665.95012
    UPC
    n/a
    Serial number
    RP2732778
    Bought from
    Sears, Wisconsin
    Bought
    Aug 1, 2003, about then
    Where
    Kaukauna, Wisconsin: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made Mar 12, 2012, sent to the company Apr 5, 2012, published by CPSC Apr 19, 2012

    The product, in the report: Electric Range

    Caller purchased an electric range in 2009, noticed in 2010 that there were scratches on the bottom of the oven area.

    February 14th, 2012, caller contacted repair for a front burner that wasn’t working properly and asked the tech about the scratches and was told that she is using the self cleaning option too often and should only use it no more than twice per year and then not for the advised three hours because it becomes too hot.. He replaced the switch on the front burner.

    Around February 16th, 2012 caller cleaned her oven, cut it short at the two hours as Tech advised. She noticed that the oven was not working and contacted repair who advised that the wiring was burned up.

    Tech repaired wiring on February 21st and again stated not to use self clean option more than twice a year.

    Caller does not feel safe with this range, believes that if she cannot self clean the oven safely when it is designed, named self cleaning oven. She would like it to be replaced by manufacturer at manufacture expense for a model that will not become dangerously hot while cleaning.

    Caller contacted Fire Marshall, [REDACTED] who advised her to contact the CPSC.

    Model
    790.97453803
    Bought from
    Sears, Connecticut
    Bought
    Mar 29, 2009
    Where
    Orange, Connecticut: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  92. No one hurt

    Made Mar 11, 2012, sent to the company Mar 19, 2012, published by CPSC Apr 2, 2012

    The product, in the report: Kenmore Electric Range

    On the evening of March 11, 2012 the outer door of my Electric Range, Sears Model 79046599500 shattered. I was lifting a casserole out of the oven when once again, the door handle loosened and fell to the side. Within seconds the entire outer door of the oven just exploded, sending glass all over the kitchen and approximately 4 feet into the living room.

    Fortunately I did not suffer any cuts from the exploding glass. I have never experienced anything like this in my life and I am glad I did not have children present when this happened.

    This is not only a consumer safety issue, but unconcienable action on the part of Sears. They appear to not care about consumers concerns regarding this issue. This stove needs to be recalled for consumer safety issues!

    Model
    79046599500
    Serial number
    D22M46599
    Bought from
    Sears
    Where
    Tualatin, Oregon: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Electric Range, made or sold by Sears Holdings Management Corporation
    Reports CPSC links to it
    20120404-86773-1241769
    How badly, in CPSC’s words
    Incident, No Injury
  93. No one hurt

    Made Mar 10, 2012, sent to the company Mar 16, 2012, published by CPSC Mar 30, 2012

    The product, in the report: Kenmore Model 790.95200102 Electric Range (Serial number: VF20905230)

    Here is a copy of a letter that I wrote to Kenmore on 2/22/12. I received no response from them:

    I purchased a Kenmore Model 790.95200102 Electric Range (Serial number: VF20905230) on 3/12/2002. I would like to report a serious safety issue. In recent weeks, the range has been having intermittent problems where the oven would not heat properly. When set to a certain temperature (e.g., 350 degrees) the preheat light would come on, but it would never heat up to the proper temperature. Eventually after turning it off and on a few times we were usually able to get it to work after much frustration. This has been occurring with increasing regularity.

    Then, Monday night a much more serious problem occurred. My wife was baking a batch of granola in the oven at 200 degrees and everything was working fine, when all of a sudden the house was filled with smoke and the smoke alarms started going off. When we came running into the kitchen we found that the oven had mysteriously turned on the broil element and had set the granola on fire. I had to use a fire extinguisher to put out the flames and kill the circuit breaker to turn off the range. The digital display was showing an error code (I believe it was P1 or F1).

    After doing some online research, it appears that the clock/timer control board is the likely culprit. I have ordered repair parts to install from www.SearsPartsDirect.com at a total cost of more than $210 (which is outrageous), but the expected delivery of the parts is not for almost a week.

    My wife asked if she could at least use the stovetop while we were waiting for the parts. I decided to see if that would work so I turned the circuit breaker back on and tried the stovetop, which appeared to be operating normally. About an hour later while we were in other parts of the house the smoke alarm started going off again. The oven had decided to turn itself back on to broil mode without anyone even touching the oven controls, and had reignited the remnants of the granola that we had not cleaned out since we were waiting for the oven to cool. Once again the house was filled with smoke causing even more smoke damage.

    THIS IS A SERIOUS SAFETY ISSUE! If we had not been at home, our house could have burned down. I believe that you should consider issuing a recall of this range to fix this problem. It is not acceptable that the range should ever turn itself on without user actions. The control circuitry should be designed such that if it ever fails it will never fail in a way that turns the unit on!

    POSTSCRIPT: We replaced the clock/timer control board and the oven is now working properly, so that was apparently the culprit

    Model
    790.95200102
    Serial number
    VF20905230
    Bought from
    Sears
    Bought
    Mar 12, 2002
    Where
    Spencerport, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  94. No one hurt

    Made Mar 10, 2012, sent to the company Mar 19, 2012, published by CPSC Apr 2, 2012

    The product, in the report: Simmer Select Control Board - Part #316429301 - on the Electric Range

    Kenmore Electric Range 790.9622440A Simmer Select Control Board Part #316429301 Fried

    I was using the simmer select feature on my glass top and all of a sudden there was a loud pop. It was like a gun shot sound. It blew the curcuit breaker and now the left front burner will not work. There is a burn mark on the simmer select control board.

    Model
    790.9622440A
    Bought from
    Sears
    Bought
    Mar 9, 2009, about then
    Where
    La Center, Washington: Home/Apartment/Condominium
    Who was involved
    Age 41, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Mar 9, 2012, sent to the company Mar 16, 2012, published by CPSC Mar 30, 2012

    The product, in the report: Kenmore Electric Oven/Stove Stainless Steel Model 790.97453804 S.N. VF000465084

    Last Night 3/8/12, after cooking a pizza my wife and I were standing in the kitchen when the outside glass of the oven expolded and sent glass flying across the kitchen. Thank god no small children were in front of it when this happend. The oven had been turned off for about 5 minutes before this happened. There was an unusal hot smell during the last few minutes of cooking the pizza but there was nothing burning or spilt inside the oven. To me it was like an ammonia smell. The oven was at 425 deg. for about 15 minutes.

    Model
    790.97453804
    Serial number
    VF000465084
    Bought from
    Sears
    Bought
    Feb 3, 2010
    Where
    Ellsworth, Unspecified: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Mar 7, 2012, sent to the company Mar 15, 2012, published by CPSC Mar 29, 2012

    The product, in the report: Kenmore Elite Smoothtop Electric Ranges

    The left front burner turned on by itself in the highest temperature (Hi) it doesn’t turn off, have to turn the breaker off from the house main panel.

    Model
    790.99113302
    Serial number
    VF43422691
    Bought from
    Sears, Puerto Rico
    Bought
    Jun 1, 2004, about then
    Where
    Bayamon, Puerto Rico: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  97. No one hurt

    Made Mar 6, 2012, sent to the company May 3, 2012, published by CPSC May 18, 2012

    The product, in the report: Electric Range

    Caller purchased Electric Range at price of $1,300.00 on May 5th, 2010.

    Caller, his wife and his two daughters were in the kitchen January 10, 2011 when with no warning, the glass exploded from the oven door.

    He contacted the manufacturer who sent glass to his home on January 13th, 2011. February 3rd, 2011, Retail Tech came, replaced glass in door then tried to sell extended warranty to caller.

    March 5th, 2012 caller’s wife was in the kitchen cooking dinner with oven oven set at 350 degrees when the glass again exploded out of oven door.

    Consumer contacted retailer March 5th and 6th, 2012 who offered him a discount on replacement of glass at the rate of $100.00 off price of service call set for March 8th, 2012.

    Caller does not believe that he should have to pay for this repair since this range is less than two years old.

    Caller respectfully requests that due to age, circumstance and safety hazards that the manufacturer repair glass completely at their own expense instead of repeatedly trying to sell caller extended warranty which would still put expense with caller when he fully believes that there is an obvious defect.

    Model
    790.97423901
    Serial number
    VF01754299
    Bought from
    Sears
    Bought
    May 5, 2010
    Where
    Pasadena, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  98. No one hurt

    Made Mar 6, 2012, sent to the company Mar 14, 2012, published by CPSC Mar 28, 2012

    The product, in the report: Kenmore Stove. Glass top. Digital readout. Manual Knobs for top. Push buttons for oven. Black with glass door.

    I have a Kenmore stove model number 790.9601 that just exploded and caught fire. The bottom heating element exploded. My wife was alone and our house could have burned to the ground. I have owned many stoves throughout my life and not once has this happened. It was purchased in 2005. I called Sears and they are happy to send someone to my house for a minimum fee of $129, not including parts. No helpful advice for recalls or anything offered. They weren’t willing to tell me how much the part was or alternative places to get a part, as I was maybe willing to fix it myself. They had not heard of this problem before, yet I can do a simple search on google and find thousands upon thousands of reports on this very matter. I was hoping you all could provide some advice or feedback. I can’t figure out why there isn’t a recall or something being done about this problem. My wife could have died tonight while I was at work. Luckily she was close enough to the kitchen to hear it explode and shut the breaker off.

    Model
    790.96019404
    Serial number
    VF54826000
    Bought from
    Sears
    Bought
    Aug 17, 2005
    Where
    Blacksburg, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 36, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  99. No one hurt

    Made Mar 5, 2012, sent to the company Mar 30, 2012, published by CPSC Apr 13, 2012

    The product, in the report: Smoothtop Electric Range

    The consumer says the circuit board that controls the oven smoked up, burning up the wiring harness. The consumer says that this is the second incident of this happening. The first time was 8-9-2010. The consumer says the retailer service center replaced the circuit board after the first incident. He contacted the manufacturer on 3-3-12, who said they are sending out a voucher. The consumer says the unit was on five minutes in each occurrence.

    Model
    790.94452701
    Bought from
    Sears, Virginia
    Bought
    Apr 28, 2008
    Where
    Unspecified: Unspecified
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  100. No one hurt

    Made Mar 5, 2012, sent to the company Mar 13, 2012, published by CPSC Mar 27, 2012

    The product, in the report: Sears Kenmore range, smooth cook top, almond

    On 03/04/2012 cooking dinner with kenmore range 790.95354803, the broiler came on and started to burn the food. The fire alarm came on, I tried to turn of the unit and could not. the unit was flashing code “F10”. I had to unplug unit to get it to stop working. This is worry sum because 1:it came on by itself and 2:it didn’t shut itself off automatically and wouldn’t let me shut it down unless i unplugged it.

    Model
    790.95354803
    Serial number
    VF01948614
    Bought from
    Sears Milford
    Bought
    Mar 2, 2010
    Where
    Harrington, Delaware: Home/Apartment/Condominium
    Who was involved
    Age 54, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    Reports CPSC links to it
    20120309-30F8F-2147469412
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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