Zelda Brown
A family day home in Norfolk, Virginia 23502
551 Briar Hill Rd, Norfolk, Virginia 23502. (757) 652-4698.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.
The short answer
- 33 deficiencies in the last three years
- Aug 72026 the latest visit on record
- 9 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
7 inspections on record, the latest on Aug 7, 2026.
33 violations cited in the last three years.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.
When those deficiencies happened
33 deficiencies in 5 months of the last 36. Last cited Aug 2026. The last 3 years, to Nov 2, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.
Aug 7, 2026: subsidy health and safety inspection7 deficiencies
-
22.1-289.035-B-2
“The family day home shall obtain a fingerprint background check, prior to employment or volunteering as described in subdivision B 2 of ? 19.2-392.02. The criminal record check obtained for caregiver 1 was not obtained by the approved vendor for VDOE nor was it processed by the Office of Background Investigations as required.”
-
22.1-289.035-B-3
“Authorize the child day center, family day home described in subsection A to obtain a copy of the results of a search of the central registry maintained pursuant to ? 63.2-1515 for any founded complaint of child abuse or neglect against him. The provider stated that a central registry check had not been requested for caregiver 1.”
-
8VAC20-790-170-G
“Repeat Violation The vendor shall maintain, in a way that is accessible to all caregivers, a current written list of all children’s allergies, sensitivities, and dietary restrictions. The allergy list for the family day home did not include a dietary restriction for child 1and child 2.”
-
8VAC20-800-120-B
“Repeat Violation Assistants’ and substitute providers’ records shall contain the following: The record for caregiver 1 lacked documentation of a job title, hire date and two reference checks.”
-
8VAC20-800-170-A
“The provider shall obtain from each caregiver at the time of hire prior to coming into contact with children a current Report of Tuberculosis Screening form published by the Virginia Department of Health or a form consistent with it documenting the absence of tuberculosis in a communicable form. A TB screening had not been obtained for caregiver 1. Caregiver 1 was observed caring for children during the inspection.”
-
8VAC20-800-530-B
“Repeat Violation Cribs when being used by infants shall have a tight-fitting bottom cover. Child 1 was observed napping in a crib with a loose fitting crib sheet.”
-
8VAC20-800-70-A
“Repeat Violation Before the child’s first day of attendance, parents shall be provided in writing the following information: The enrollment record for child 3 lacked the following required information: *Whether or not there is liability insurance of at least $100,00 per occurrence and $300,000 aggregate in force on the family day home and policies for administration of medications.”
Apr 10, 2026: subsidy health and safety inspection8 deficiencies
-
8VAC20-790-170-G
“The vendor shall maintain, in a way that is accessible to all caregivers, a current written list of all children’s allergies, sensitivities, and dietary restrictions. The allergy list for the family day home did not include a food sensitivity for child 2. The enrollment record for child 2 indicated a food sensitivity which caregiver 1 and 2 confirmed.”
-
8VAC20-800-100-A
“The provider shall obtain documentation of a physical examination by or under the direction of a physician prior to a child’s attendance or within 30 days after the first day of attendance. The enrollment record for child 1 lacked documentation of a physical exam. Child 1 was in care during the inspection and has been enrolled in the FDH for approximately five months.”
-
8VAC20-800-120-B
“Repeat Violation Assistants’ and substitute providers’ records shall contain all required elements: 1. The record for caregiver 2 lacked the following required information: a. Hire date; b. Job title; c. Name, address and telephone number of a person to be notified in an emergency. 2. The record for caregiver 1 and caregiver 2 lacked documentation to demonstrate that both meet educational requirements of a substitute provider. Both caregivers were observed working in a substitute provider role during the inspection.”
-
8VAC20-800-140-D
“A substitute provider shall record and sign the time of arrivals and departures on each day that the substitute provider works. The two caregivers providing care to children during the inspection stated they had not signed in for the hours worked during the absence of the provider.”
-
8VAC20-800-200-C
“Repeat Violation Documentation of the orientation shall be signed and dated by the provider and substitute provider or by the provider and assistant. There was no written documentation to demonstrate that orientation training had been completed by caregiver 1 and caregiver 2.”
-
8VAC20-800-530-B
“Cribs when being used by infants shall have a tight-fitting bottom cover. Child 1 was observed napping in a crib with a loose fitting crib sheet.”
-
8VAC20-800-70-A
“Repeat Violation Before the child’s first day of attendance, parents shall be provided in writing the following information: Whether or not there is liability insurance of at least $100,000 per occurrence and $300,000 aggregate in force on the family day home and medication policies for the family day home. The enrollment record for child 1 lacked written notification regarding liability insurance and medication policies for the FDH.”
-
8VAC20-800-960-J
“Solid foods shall be fed with a spoon. Child 1, age 6 months, was observed drinking for a bottle of formula with cereal added to the bottle. Caregiver 2 confirmed that cereal has been added to the bottle of formula at the request of the parent.”
Aug 11, 2025: subsidy health and safety inspection1 deficiency
-
8VAC20-790-250-B
“Within the first 90 days of employment or service all caregivers shall complete Virginia Preservice Training for Child Care Staff sponsored by the Department of Education. Caregiver 1 has not completed the 10 hour Preservice training class. Caregiver 1 has been employed more than 90 days.”
Aug 11, 2025: inspection5 deficiencies
-
8VAC20-800-120-B
“Assistants’ and substitute providers’ records shall contain all required elements: 1. The record for caregiver 1 lacked the following required information: a. Job Title; b. Hire Date; c. Name, address and telephone number of a person to be notified in an emergency.”
-
8VAC20-800-200-C
“Documentation of the orientation shall be signed and dated by the provider and substitute provider or by the provider and assistant. There was no written documentation to demonstrate that orientation training had been completed by caregiver 1.”
-
8VAC20-800-60-B
“Systemic Deficiency Children’s records do not contain all required elements. 1. The enrollment record for child 1, child 2 and child 3 lacked complete emergency contact information for 2 designated emergency contacts. 2. The enrollment record for child 3 and child 4 lacked documentation of previously attended child day care. 3. The enrollment record for child 3 lacked a work phone number for one parent.”
-
8VAC20-800-70-A
“Before the child’s first day of attendance, parents shall be provided in writing the following information: Whether or not there is liability insurance of at least $100,000 per occurrence and $300,000 aggregate in force on the family day home. The enrollment records for child 1, child 2, child 3 and child 5 lacked written notification regarding liability insurance for the family day home.”
-
8VAC20-800-90-A
“Repeat Violation Before a child may attend the family day home, the provider shall obtain documentation that the child has been adequately immunized according to the requirements of ? 32.1-46 A of the Code of Virginia and applicable State Board of Health regulations. Child 5 lacked documentation of required immunizations. Child 5 was in care during the inspection.”
Apr 22, 2025: subsidy health and safety inspection1 deficiency
-
The vendor shall maintain a written hard copy record of daily attendance that documents the arrival and departure of each child in care as it occurs.
“4 of 7 children in care were not signed in on the attendance sheet for the family day home.”
Apr 22, 2025: inspection5 deficiencies
-
Repeat Violation
“Outside areas of the family day home shall be maintained in a safe condition. Cracked and broken plastic was observed on two pieces of outdoor play equipment.”
-
Repeat Violation
“Children’s records lacked all required elements. The enrollment record for child 1, 3, 4 and 5 lacked complete emergency contact information. The enrollment record for child 1 and 4 lacked the work phone number for one parent.”
-
When food is brought from home, the food container shall be clearly labeled in a way that identifies the owner.
“A cup of milk with attached nipple, for child 1, was not labeled to identify the owner.”
-
Before a child may attend the family day home, the provider shall obtain documentation that the child has been adequately immunized according to the requirements of ? 32.1-46 A of the Code of Virginia and applicable State Board of Health regulations.
“Child 2 lacked documentation of required immunizations.”
-
Children shall not be allowed to eat or drink while walking, running and playing.
“Child 1 was observed walking around the child care room while drinking milk from a cup with attached nipple.”
Jan 29, 2025: inspection6 deficiencies
-
Each child day program that is licensed pursuant to this chapter and any program described in subdivision A 4, B 1, or B 5 of ? 22.1-289.030 that serves preschool-age children shall develop and implement a plan to test potable water from sources identified by the U.S. Environmental Protection Agency as high priority, including bubbler-style and cooler-style drinking fountains, kitchen taps, classroom combination sinks and drinking fountains, home economics room sinks, teacher’s lounge sinks, nurse’s office sinks, classroom sinks in special education classrooms, and sinks known to be or visibly used for consumption.
“The potable water available to children in the family day home has not been tested for lead.”
-
Child day programs and certain other programs; carbon monoxide detectors. Each building that was built before 2015 and that houses a child day program that is licensed pursuant to this chapter or any program described in subdivision A 4, B 1, or B 5 of ? 22.1-289.030 that serves preschool-age children shall be equipped with at least one carbon monoxide detector.
“There is no carbon monoxide detector in the child care area of the family day home.”
-
Furnishings of the family day home shall be maintained in a safe condition. Unsafe conditions shall include, but not be limited to, unstable heavy equipment, furniture, or other items that a child could pull down on himself.
“1. A metal baker type storage rack and wooden storage unit were not secured in any way to prevent a toppling hazard. 2. The two cribs available do not have any written documentation to verify they meet current CPSC safety guidelines for cribs.”
-
Children’s records shall contain all of the required elements.
The inspectors’ words, 138 words
“1. The enrollment record for child 1 lacked the following required information: a. Name, address and telephone number of two designated persons to contact in case of an emergency if the parent can not be reached; b. The telephone number of each parents place of employment; c. First date of attendance; e. Written authorization for emergency medical care. 2. The enrollment record for child 2 lacked the following required information: a. Address and phone number for one parent’s place of employment; b. Address for the 2 emergency contacts. 3. The enrollment record for child 3 lacked the following required information: a. The work phone number for each parent’s place of employment; b. Address for 2 emergency contacts; c. Information on allergies and intolerance to food, medication, or any other substances, and actions to take in an emergency situation.”
-
Before the child’s first day of attendance, parents shall be provided in writing all of the required information in the written information for parents.
The inspectors’ words, 182 words
“The written parent agreement for child 1, child 2 and child 3 lacked the following required information: a. Requirement for the family day home to notify the parent when the child becomes ill and for the parent to arrange to have the child picked up as soon as possible; b. Requirement for the parent to inform the family day home within 24 hours or the next business days after his child or any member of the immediate household have developed any reportable communicable disease as defined by the State Board of Health; c. Requirement for paid caregivers to report suspected child abuse or neglect; d. Presence of a pet or animal in the home; e. Address of the website of the department, with a note that a copy of this chapter and additional information about the family day home may be obtained from the website, including compliance history. f. Amount of time per week that an adult assistant or substitute provider instead of the provider is scheduled to care for the child and the name of the adult assistant or substitute provider.”
-
Posted telephone numbers. The following telephone numbers shall be posted in a visible area close to the telephone: The responsible person for emergency backup care as required in 8VAC20-800- A-3 .
“The name and phone number of the responsible person for emergency backup was not posted in the child care area of the family day home.”
All 7 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Aug 7, 2026 | Subsidy health and safety inspection | 7 violations cited |
| Apr 10, 2026 | Subsidy health and safety inspection | 8 violations cited |
| Aug 11, 2025 | Inspection | 5 violations cited |
| Aug 11, 2025 | Subsidy health and safety inspection | 1 violation cited |
| Apr 22, 2025 | Subsidy health and safety inspection | 1 violation cited |
| Apr 22, 2025 | Inspection | 5 violations cited |
| Jan 29, 2025 | Inspection | 6 violations cited |
Is it licensed?
- Family Day Home: Two Year license, expires Aug 13, 2028.
- A current subsidy provider.
- Ages: 1 month - 12 years 11 months.
- Capacity: 9 children.
Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 2, 2026. Updated weekly.
Has Virginia acted against it?
- 0 complaint inspections on record.
- No complaint allegations published with findings.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations and Search for Child Day Care: each complaint’s page, with its allegations and findings. Checked Nov 2, 2026. Updated weekly.
Who does the caring?
- Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Virginia’s search doesn’t list owners.
How is it rated?
- Virginia’s search doesn’t show a quality rating.
How does it compare nearby?
- Among 143 child care providers in the City of Norfolk, the middle value for violations cited in the last three years was 13; this one had 33.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.
| Place | Violations cited in the last three years |
|---|---|
| Zelda Brown This child care provider | 33 |
| St. Peters Episcopal Church | Not given |
| THE YMCA OF SOUTH HAMPTON ROADS-INGLESIDE ELEMENTARY | 20 |
| Norfolk Montessori Academy | 13 |
| All About Children | 17 |
| Blue Ribbon Results Academy | 28 |
| All About Children Learning Center | 23 |
| Valerie Knight | 10 |
| Jewel Jones | 29 |
| The Academy of Learning | 10 |
| Mini Miracles Learning Center 2 Inc. | 10 |
| Portia Burston | 11 |
| Tia’s Precious Love Childcare Center | 24 |
What the record doesn’t say
- Virginia doesn’t grade how serious a violation is, so no severity is shown.
- Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
- Virginia doesn’t publish staffing levels or owners for individual providers.
- A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
- Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
- Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.
Sources
-
Virginia Department of Education, Search for Child Day Care: each facility’s page.
Checked Nov 2, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
-
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations.
Checked Nov 2, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
-
Virginia Department of Education, Search for Child Day Care: each complaint’s page, with its allegations and findings.
Checked Nov 2, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 2, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.