Hearth Record

Smiling Faces Learning Academy

A child day center in Norfolk, Virginia 23502

6646 E Virginia Beach Blvd, Norfolk, Virginia 23502. (757) 937-8961.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 25 deficiencies in 4 months of the last 36. Last cited Apr 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

6 inspections on record, the latest on Apr 10, 2026.

25 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

When those deficiencies happened

25 deficiencies in 4 months of the last 36. Last cited Apr 2026. The last 3 years, to Nov 2, 2026.

25 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

Apr 10, 2026: subsidy health and safety inspection3 deficiencies
  • 8VAC20-780-40-M

    “The center shall maintain, in a way that is accessible to all staff who work with children, a current written list of all children’s allergies, sensitivities, and dietary restrictions documented in the allergy plan required in 8VAC20-780-60 A 8. This list shall be dated and kept confidential in each room or area where children are present. The facility did not have an allergy list to document food allergies and sensitivities for child 1 and child 2 who were in care during the inspection.”

    Rule 8VAC20-780-40-M.

  • 8VAC20-780-60-A-8

    “A written care plan for each child with a diagnosed food allergy, to include instructions from a physician regarding the food to which the child is allergic and the steps to be taken in the event of a suspected or confirmed allergic reaction. There was not a written allergy care plan on file for child 2. Child 2 has a diagnosed food allergy according to written documentation in the enrollment record.”

    Rule 8VAC20-780-60-A-8.

  • 8VAC20-780-70

    “Staff records shall contain the name, address and telephone number of a person to be notified in an emergency which shall be kept at the center. The emergency contact information for staff 1 and staff 2 was not maintained at the center.”

    Rule 8VAC20-780-70.

Aug 5, 2025: inspection6 deficiencies
  • 22.1-289.035-B-3

    “Authorize the child day center obtain a copy of the results of a search of the central registry maintained pursuant to ? 63.2-1515 for any founded complaint of child abuse or neglect against him. The results of a central registry check were not available for staff 2. Staff 2 has been employed for more than 30 days.”

    Rule 22.1-289.035-B-3.

  • 22.1-289.035-B-4

    “Repeat Violation Authorize the child day center to obtain a copy of the results of a search of the child abuse and neglect registry or equivalent registry from any state in which the individual has resided in the preceding five years. The results of an out-of-state central registry check were not on file for staff 1.”

    Rule 22.1-289.035-B-4.

  • 8VAC20-780-270-A

    “Repeat Violation Outside areas of the center shall be maintained in a safe condition. The following safety hazards were observed on the children’s playground: a. Protruding metal bolts on the ground are a protrusion hazard; b. Protruding landscape divider on the ground is a trip hazard; c. Metal rebar observed on the ground in an area accessible to children.”

    Rule 8VAC20-780-270-A.

  • 8VAC20-780-550-C

    “Emergency evacuation and shelter-in-place procedures or maps shall be posted in a location conspicuous to staff and children on each floor of each building. The posted evacuation map did not indicate location for shelter-in-place and emergency evacuation exits.”

    Rule 8VAC20-780-550-C.

  • 8VAC20-780-560-F

    “When centers choose to provide meals or snacks, centers shall follow the most recent, age-appropriate nutritional requirements of USDA. The lunch served to child 1 did not meet USDA requirements as the lunch served lacked fluid milk and a vegetable component.”

    Rule 8VAC20-780-560-F.

  • 8VAC20-780-560-G

    “Repeat Violation When food is brought from home, the food container shall be clearly dated and labeled in a way that identified the owner. 2 lunch containers were not dated. 1 lunch container was not labeled in a way to identify the owner.”

    Rule 8VAC20-780-560-G.

Jun 27, 2025: inspection6 deficiencies
  • 22.1-289.035-B-4

    “Authorize the child day center to obtain a copy of the results of a sex offender registry check, and a search of the child abuse and neglect registry or equivalent registry from any state in which the individual has resided in the preceding five years. The results of an out-of-state central registry check and sex offender check were not on file for staff 1.”

    Rule 22.1-289.035-B-4.

  • 8VAC20-780-270-A

    “Repeat Violation Outside areas of the center shall be maintained in a safe condition. The exposed plastic landscape boarder protruding from the ground is a trip hazard. The boarder is located on the children’s outdoor play area in an area where children and staff will walk, play and run.”

    Rule 8VAC20-780-270-A.

  • 8VAC20-780-330-F

    “A shady area shall be provided on playgrounds during the months of June, July, and August. The outdoor play area lacked a shady area for children.”

    Rule 8VAC20-780-330-F.

  • 8VAC20-780-500-A

    “Children’s hands shall be washed with soap and running water or disposable wipes after eating snacks. The children did not wash their hands after completion of snack at approximately 10:15 am.”

    Rule 8VAC20-780-500-A.

  • The diapering area shall have the following: a. A sink with running warm water; b. A nonabsorbent surface for diapering or changing shall be used. For children younger than three years, the surface shall be a changing table or countertop designated for changing.

    “1. The diaper changing table was placed in the infant area of the facility. There is no sink with running water in this area. 2. Child 1, age 2 years, was not changed on a diapering table or countertop. Child 1’s wet pull up was changed in the bathroom while he was standing up.”

    Rule 8VAC20-780-500-B.

  • 8VAC20-780-560-G

    “When food is brought from home, the food container shall be clearly dated. The food containers for the 3 children in care were not dated.”

    Rule 8VAC20-780-560-G.

Jan 15, 2025: inspection10 deficiencies
  • Orientation training for staff shall included all required written policies and procedures.

    “The staff handbook lacked the following written policies required for staff orientation training: a. Recognizing child abuse and neglect. b. Confidential treatment of personal information about children in care and their families. c. Emergency preparedness to include violence at a child care facility.”

    Rule 8VAC20-780-240-C.

  • The facility lacked required written policies for staff.

    “The staff handbook lacked the following required policies and procedures: a. Procedures for supervising a child who may arrive after scheduled classes or activities. b. Procedures to confirm absence of a child when child is scheduled to arrive from another program. c. Procedures for identifying where attending children are at all times. d. Procedures for action in case of lost or missing children, ill or injured children, medical emergencies, and general emergencies. e. Policy for any administration of medication,”

    Rule 8VAC20-780-240-D.

  • Areas and equipment of the center, inside and outside, shall be maintained in a safe condition.

    “Storage units in all classrooms were not secured creating a toppling hazard. An area of eroded soil on the outdoor play area is a trip hazard. The ground of the outdoor play area is covered with gum balls.”

    Rule 8VAC20-780-270-A.

  • Where playground equipment is provided, resilient surfacing shall comply with minimum safety standards. Fall zones shall be under equipment with moving parts or climbing apparatus to create a fall zone free of hazardous obstacles. Fall zones are defined as the area underneath and surrounding equipment that requires a resilient surface. A fall zone shall encompass sufficient area to include the child’s trajectory in the event of a fall while the equipment is in use.

    “There was no resilient surfacing underneath and surrounding the merry-go-round and metal play structure with slide placed on the outdoor playground.”

    Rule 8VAC20-780-330-B.

  • The center shall develop and implement a written policy and procedure that describes how the center will ensure that each group of children receives care by consistent staff or team of staff members.

    “Written policies for the center lacked a consistent care policy for care of children by staff.”

    Rule 8VAC20-780-350-F.

  • The center shall develop written procedures for injury prevention.

    “Written policies submitted lack written procedures for injury prevention.”

    Rule 8VAC20-780-40-I.

  • The center shall develop written procedures for prevention of shaken baby syndrome or abusive head trauma, including coping with crying babies, safe sleeping practices, and sudden infant death syndrome awareness.

    “Written policies submitted did not include procedures for prevention of shaken baby syndrome or abusive head trauma, including coping with crying babies, safe sleeping practices, and sudden infant death syndrome awareness.”

    Rule 8VAC20-780-40-K.

  • The center shall develop written playground safety procedures which shall include all of the required elements.

    “The written playground safety plan lacked written procedures for method of maintaining resilient surface.”

    Rule 8VAC20-780-40-N.

  • The facility shall have written policies for parents which shall include all of the required elements.

    “The written parent policies lacked the following required information: a. The center’s philosophy and any religious affiliation. b. The center’s policy regarding any medication or medical procedures that will be given. c. Description of established lines of authority for staff. d. Policy for reported suspected child abuse. e. The appropriate general daily schedule for the age of the enrolling child. f. Discipline policies including acceptable and unacceptable discipline measurea.”

    Rule 8VAC20-780-420-A.

  • The emergency preparedness plan shall contain all procedural components.

    “The written lockdown plan for the facility lacked continuity of operations to ensure that essential functions are maintained during an emergency.”

    Rule 8VAC20-780-550-B.

All 6 visits on record
Visits on record
DateVisitWhat the record says
Apr 10, 2026Subsidy health and safety inspection3 violations cited
Aug 5, 2025Subsidy health and safety inspectionNo violations cited
Aug 5, 2025Inspection6 violations cited
Jun 27, 2025Subsidy health and safety inspectionNo violations cited
Jun 27, 2025Inspection6 violations cited
Jan 15, 2025Inspection10 violations cited

Is it licensed?

  • Child Day Center: Two Year license, expires Aug 11, 2027.
  • A current subsidy provider.
  • Ages: 1 month - 12 years 11 months.
  • Capacity: 25 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 2, 2026. Updated weekly.

Has Virginia acted against it?

  • 0 complaint inspections on record.
  • No complaint allegations published with findings.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 143 child care providers in the City of Norfolk, the middle value for violations cited in the last three years was 13; this one had 25.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

12 of the 143 in the City of Norfolk, as the source lists them, same ZIP code first
PlaceViolations cited in the last three years
Smiling Faces Learning Academy This child care provider25
St. Peters Episcopal ChurchNot given
THE YMCA OF SOUTH HAMPTON ROADS-INGLESIDE ELEMENTARY20
Norfolk Montessori Academy13
All About Children17
Blue Ribbon Results Academy28
All About Children Learning Center23
Valerie Knight10
Jewel Jones29
The Academy of Learning10
Mini Miracles Learning Center 2 Inc.10
Portia Burston11
Tia’s Precious Love Childcare Center24

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 2, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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