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Samsung refrigerators

1,650 reports to CPSC, the latest made Oct 18, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 5, 2026.

  • 1,650reports to CPSC
  • Oct 18, 2026the latest report was made
  • May 24, 2011the earliest
  • 0with the company’s comments
Brand
Samsung
Maker
SAMSUNG ELECTRONICS AMERICA, INC. (SEA)Makers, importers or sellers, as the reports name them
Product
RefrigeratorsCPSC’s product type: Refrigerators (code 276), in Kitchen: Appliances
Other ways the reports write the brand (60)

“Samsung Refrigerator”, “Samsung French Door Refrigerator”, “Samsung refrigerator”, “Samsung Electronics”, “Sansung”, “Samaung”, “Samsumg”, “Samsung Bespoke”, “Samsung Family Hub”, “SAMSUNG ELECTRONICS AMERICA INC”, “SAMSUNG FRENCH DOOR REFRIGERATOR”, “Sam Sung”, “Samdung”, “Samnsung”, “Sampsung”, “Samsing”, “Samsnug”, “Samsubg”, “Samsung / RF26HFENDSR/AA”, “Samsung 18 cu. ft. Counter Depth French Door Refrigerator”, “Samsung 28 cu ft food showcase”, “Samsung 4 - door Flex”, “Samsung 4-Door Flex Family Hub”, “Samsung Cool Select Pantry”, “Samsung CoolSelect Pantry”, “Samsung Counter Depth Stainless Bottom-Freezer Ref”, “Samsung Electronics America Inc.”, “Samsung Eletronics”, “Samsung Family Smart Hub Refrigerator”, “Samsung Flex”, “Samsung Four Door French Doors”, “Samsung Free Standing”, “Samsung French Door with Twin Cooling System”, “Samsung Model Name: RF28HMEDBSR”, “Samsung Model RS25H5111ww”, “Samsung RF 267 Series”, “Samsung RF 28R7201SR”, “Samsung RF263BEAEBC”, “Samsung RF26HFENDSR/AA”, “Samsung Refrigerator, Energy Star”, “Samsung Smart Hub”, “Samsung Stainless Steel 26 Cu. Ft. French Door Ref”, “Samsung Twin Cooling Plus”, “Samsung bespoke”, “Samsung counter dept 4 door refrigerator”, “Samsung double sided fridge”, “Samsung family hub”, “Samsung flex zone family hub”, “Samsung four Plex refrigerator”, “Samsung french door refrigerator”, “Samsung french door, counter depth”, “Samsung inverter refrigerator”, “Samsung model RF28HFEDTWW/AA”, “Samsung refrigerator model #: RF263TEAESG”, “Samsung refrigerator, model RF22K9381SR”, “Samsusng”, “Samusung”, “Sasmsung”, “samaung” and “samsung family hub”

By month

55 reports from November 2025 to October 2026; the most in August 2026, 9. 1,595 earlier reports, since May 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20261
September 20266
August 20269
July 20262
June 20267
May 20264
April 20265
March 20262
February 20263
January 20266
December 20258
November 20252
October 20257
September 20257
August 20253
July 20255
June 20258
May 20253
April 20258
March 20254
February 20253
January 20254
December 20249
November 20244
October 202411
September 20244
August 20245
July 20248
June 20249
May 202412
April 202413
March 20248
February 202411
January 202418
December 202317
November 202326
October 202359
September 202316
August 202318
July 202323
June 202326
May 202320
April 202321
March 202317
February 202328
January 202325
December 202214
November 202228
October 202226
September 202223
August 202235
July 202239
June 202249
May 202270
April 202262
March 202251
February 202238
January 202226
December 202122
November 202135
October 202123
September 202150
August 202140
July 202153
June 202146
May 202123
April 202117
March 202120
February 202112
January 202126
December 202019
November 202021
October 202025
September 202040
August 202040
July 202023
June 202019
May 202020
April 20205
March 20209
February 20204
January 20203
December 20191
November 20193
October 20195
September 20197
August 20196
July 20194
June 20193
May 20191
April 20191
November 20181
August 20183
June 20182
April 20182
January 20181
November 20171
July 20171
May 20171
April 20173
March 20173
January 20171
December 20161
August 20161
June 20161
April 20161
September 20151
August 20152
July 20152
March 20151
December 20141
October 20141
September 20141
August 20141
July 20141
March 20141
February 20141
March 20132
February 20131
January 20131
November 20121
August 20121
June 20121
March 20121
December 20111
October 20111
September 20111
May 20111

How badly anyone was hurt

  • Hospital admission 9 CPSC: Injury, Hospital Admission
  • Emergency room 12 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 66 CPSC: Injury, Seen by Medical Professional
  • First aid 76 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 190 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 74 CPSC: Injury, Level of care not known
  • No one hurt 1,075 CPSC: Incident, No Injury
  • No incident, no one hurt 145 CPSC: No Incident, No Injury
  • Not said 3 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.

  1. No one hurt

    Made Mar 10, 2021, sent to the company Mar 19, 2021, published by CPSC Apr 2, 2021

    The product, in the report: Samsung Refrigerator Model No. RF28HMEDBSR/AA with Serial No.: 065L43BG602220X; French Door with Flex Zone

    I purchased a Samsung Refrigerator Model No. RF28HMEDBSR/AA with Serial No.: 065L43BG602220X from Home Depot last September 2015. About a year after we started having problem with the Ice Maker. About a month ago we started having another problem that the freezer (59 F) and the flex zone is not cooling properly. I called Samsung support and did some trouble shooting over the phone and still did not solve the issue. On my last call, they said that they couldn’t do anything over the phone and needs to be check by a technician, but however since the warranty expired about 3 months prior to my call, Samsung will not cover any repair. With my frustration, having almost all of my appliances that we bought are Samsung appliances, started seeking help. Unfortunately, I am not the only one having problem with this specific model from Samsung Refrigerator. For the last month, my family has settle not to have any freezer and to risk being food poison from a refrigerator stating a temperature of 34 degrees, but when I use a thermometer it is clearly stating that our refrigerator is only cooling up to 45 degree F. Who knows if all this time that we have the refrigerator we have been getting sick because of this “DESIGN DEFECT” from Samsung, for UNSAFE TEMPERATURE for food storage.

    Model
    RF28HMEDBSR/AA
    Serial number
    065L43BG602220X
    Bought from
    Home Depot
    Bought
    Sep 8, 2015, about then
    Where
    Airmont, United States: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung Refrigerator, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Mar 6, 2021, sent to the company Mar 17, 2021, published by CPSC Mar 31, 2021

    The product, in the report: Samsung French door freezer fridge with twin cooling technology. Purchased in 2015 from an HH Gregg store.

    Samsung French door fridge purchased in 2015 and now the fridge has stopped working twice now. The temp on the outside on the fridge reads 36-40 degrees but inside the food has gone bad and you can feel it’s warm. We bought a thermometer to put inside to check the temp and it’s 45-48 degreees! Had to toss so much food now. Had repair person out today from Samsung who did NOTHING. The first time we noticed it, my daughter took a sip of her milk and said it was “gross” but we had just bought it the day before. Lo and behold, it was spoiled! She could have gotten sick.

    Model
    RS25H5111SR
    Serial number
    0AC64BBF902471E
    Bought from
    HH Gregg, Delaware
    Bought
    Apr 1, 2015, about then
    Where
    Plymouth Meeting, Pennsylvania: Unspecified
    Who was involved
    Age 4, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Mar 6, 2021, sent to the company Mar 25, 2021, published by CPSC Apr 8, 2021

    The product, in the report: Samsung Refrigerator model number RF23HCEDBSG/AA

    The temperature fluctuations of almost 20 degrees in my Samsung refridgerator. The food is at risk of giving my family food poisoning. Samsung is not will to do anything about this as it is out of warranty despite it being a known issue for this model.

    Model
    RF23HCEDBSG/AA
    Bought from
    The Appliance Discounters
    Bought
    Jun 30, 2018
    Where
    Wildwood, United States: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Mar 5, 2021, sent to the company Mar 16, 2021, published by CPSC Mar 30, 2021

    The product, in the report: SAMSUNG STAINLESS STEEL FRENCH DOOR REFIDGERATOR MODEL NUMBER RF23HCEDBSR/AA

    BRAND NEW SAMSUNG FRENCH DOOR REFRIDGERATOR WITHIN A FEW MONTHS OF SERVICE FAILED CAUSING MASSIVE FOOD LOSS. UNPLUGGED AND REPLUGGED IN IT STARTED WORKING HOWEVER THEN THE ICE MAKER STARTING FREEZING UP. SAMSUNG SENT A TECHNICICAN WHO REPLACED IT AND WITHIN 30 DAYS IT WAS FROZEN AGAIN. WATER ALSO LEAKS FROM ICEMAKER INTO CRISPER DRAWERS CAUSING MOISTURE GROWTH AND BACTERIA. WATER LEAKS FROM FRONT OF UNIT INTO DRIPPER CUP WITH NO WAY TO REMOVE TO EMPTY (THIS IS DISGUSTING) SAMSUNG TOLD ME I WAS ON MY OWN BECAUSE REFRIDGE IS NOW 3 YEARS OLD WHEN ICEMAKER FINALLY QUIT ALTOGETHER (COMPLETELY FROZEN OVER) PAID $400 TO REPLACE WITH VERY KNOWLEDAGABLE SERVICE COMAPNY WHO INFORMED ME THIS SAME MODEL HAD A CLASS ACTION LAWSUIT VICTORY AND THEY STILL SELL IT. HE ALSO POINTED OUT SEVERAL OTHER KNOWN DEFECTS WITH THIS MODEL ONE OF WHICH CAUSES HOUSE FIRES. ALSO THE FREEZER DOES NOT FREEZE CORRECTLY WITH ICY FILM ALL OVER FOOD (FREEZER BURN ON [REDACTED])

    Model
    RF23HCEDBSR/AA
    Serial number
    0ALT4BBK101550Y
    Bought from
    HOME DEPOT, California
    Bought
    Feb 18, 2018
    Where
    Antioch, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Mar 3, 2021, sent to the company Mar 11, 2021, published by CPSC Mar 25, 2021

    The product, in the report: This is a Samsung RF28HDEDTSR stainless steal 27 inch(approx) French door, Fingerprint resistant Refrigerator with side by side doors and lower freezer with Ice maker located inside fridge and freezer.

    I noticed my Samsung refrigerator was displaying a temperature of 34 via the panel on the door. The food inside the fridge seemed warm and even the items close to the rear was oddly warm. I bought a Thermometer and placed it in my fridge because my daughter has been not feeling good for weeks and decided maybe it could be the temps in the fridge, I was right. even thou the Samsung fridge temp panel showed 34 degrees. The actual temp in my fridge varied from 45 to 55 degrees. The Samsung Refrigerator is model number RF28HDEDTSR, This is our home refrigerator. Not only has The defect in the ice maker caused more severe issues not being addressed by samsung.

    Model
    RF28HDEDTSR
    Serial number
    06DU43AH200285L
    Bought from
    Sears
    Bought
    Aug 24, 2018, about then
    Where
    West Chester, Ohio: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Feb 21, 2021, sent to the company Mar 9, 2021, published by CPSC Mar 23, 2021

    The product, in the report: Samsung fridge

    I bought my Samsung fridge in December of 2015. It is model number RF28HMEDBSR. There are many many complaints of defects on this fridge. A week ago I noticed there was no ice in the ice maker at all and it was dripping. We checked the door of the refrigerator to see that temperature and it read 34 degrees. The food inside was pretty warm. Who knows if we were eating unsafe food for. The freezer temp says 0 degrees and it is not at 0 degrees either. The door should show what the temperatures are inside the fridge and it should last longer than 5 years!

    Model
    RF28HMEDBSR/AA
    Serial number
    065L43AGB00456M
    Bought from
    Home Depot, Florida
    Bought
    Dec 1, 2015
    Where
    Mary Esther, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  7. Seen by a doctor or nurse

    Made Feb 19, 2021, sent to the company Mar 8, 2021, published by CPSC Mar 22, 2021

    The product, in the report: SAMSUNG REFRIGERATOR MODEL# RF260BEAESR/AA S/N JKKM4BBGC00760K - STAINLESS STEEL / FRENCH DOOR REFRIGERATOR WITH BOTTOM FREEZER DRAWER

    The refrigerator ices up in the internal back portion and keeps temperature at 50-52 degrees F.

    Model
    RF260BEAESR/AA
    UPC
    NOT SHOWN
    Serial number
    JKKM4BBGC00760K
    Bought from
    LOWE’S
    Bought
    May 20, 2017, about then
    Where
    APPLE VALLEY, California: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  8. First aid

    Made Feb 17, 2021, sent to the company Mar 5, 2021, published by CPSC Mar 19, 2021

    The product, in the report: Samsung French Door Refrigerator Model # RF28HFEDSBR/AA Serial # 065K43BF603583V

    Purchased a Samsung refrigerator on September 9, 2014. Began to immediately have issues with the ice maker freezing over (encased in a solid block of ice). After multiple calls to Samsung and several service technicians, we thought it was finally fixed on July 5, 2019. Refrigerator compartment does not hold a temperature that is required for safe food storage, therefore I have had multiple instances with food poisoning and molded /spoiled food. Ice maker once again began freezing over on February 15, 2020.

    Model
    RF28HFEDSBR/AA
    UPC
    UNKNOWN
    Serial number
    065K43BF603583V
    Bought from
    Conn’s, New Mexico
    Bought
    Sep 9, 2014
    Where
    Rio Rancho, New Mexico: Home/Apartment/Condominium
    Who was involved
    Age 45, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  9. No one hurt

    Made Feb 16, 2021, sent to the company Mar 19, 2021, published by CPSC Apr 2, 2021

    The product, in the report: Stainless Steel Samsung French door refrigerator. 30.5 CU FT FNCH REF - 185146 RF323TEDBSR

    Samsung refrigerator not keeping food cold as advertised, defect in their product

    Model
    RF323TEDBSR
    UPC
    N/A
    Serial number
    V35343BFB00273A
    Where
    Jacksonville, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  10. Seen by a doctor or nurse

    Made Feb 16, 2021, sent to the company Mar 5, 2021, published by CPSC Mar 19, 2021

    The product, in the report: Samsung 3 Door French Refrigerator - Black Stainless steel Model RF263BEAEESG/AA

    I purchased a refrigerator that appears to be a defective unit as Samsung technicians and virtual support has condemned the unit. It floods my floor, has ice buildup on the back wall of the unit, the back cover has rusted and there is black mold growing behind the bins so their decision was to condemn, as it could not be fixed, and I assume, based on the black mold that tends to grow, that it was unsafe. The unit was under warranty when I filed the claim. I did not request a refund for the unit as I wanted it fixed. I am now being told that it cannot be repaired, a replacement unit is unavailable and the compensation being offered is only half of what I paid. In October of 2020, I attempted to reach Samsung to try and get the unit repaired. The process took a while, but I was finally given an appointment on 12/22/20. The technician arrived, prepared to install a new icemaker only. Once she looked at the unit, she sought help from Virtual Support. I was told that she could not fix the unit. She was only trained to do the icemaker, so I needed to get another technician. New technician set the appointment for January 4th. They were a no show. I called and was told that my appointment had to be changed to January 7th. This technician pulled the unit from the wall and said, “I need to call virtual support, we may have to condemn your refrigerator”. After approximately 20 minutes, he informed me he wouldn’t be fixing the unit as it was condemned. After speaking with [REDACTED] in the Office of the President, I was asked to send my bill of sale, which I did. January 22, 2021: I received a text message containing the offer of $927.84 on a unit I paid $1901.70 for less than 5 years ago. January 22, 2021: I appealed this offer amount via return email. February 5, 2021: I received a response text informing me that I never responded to the offer text. February 8, 2021: Responded with the same answer from January. February 10, 2021: Received a text with the same offer. None of my concerns were addressed. I am contesting this offer amount based on the following: • The unit was condemned before its warranty expired. Under the Limitation of Remedies section in the warranty, it states: • “YOUR SOLE AND EXCLUSIVE REMEDY IS PRODUCT REPAIR, PRODUCT REPLACEMENT, OR REFUND OF THE PURCHASE PRICE AT SAMSUNG’S OPTION, AS PROVIDED IN THIS LIMITED WARRANTY. • This unit has proven to be defective. It cannot be repaired and must be recycled before its 5th birthday. If we look at a basic formula of Age of unit, purchase price and offer price, this unit is built to only last 2.5 years? I doubt that is the normal lifespan for a refrigerator. Although there is no lemon law for appliances, there are expectations under the Federal Warranty Act. I am choosing to file a complaint because the refrigerator that I was sold is unsafe and unhealthy. Black mold grows inside the refrigerator because of the clogged drain plugs which Samsung knew about and issued a service bulletin in 2015. I purchased my unit in 2016. After they condemned my refrigerator, they want to say it’s out of warranty. It is a defective product and it is unsafe. I suffered from E.Coli last year based on the black mold growing unseen behind the bins. I requested Samsung follow the terms of my warranty and either repair, replace or refund purchase price. Repair is not possible (condemned), a replacement unit is not available.

    Model
    Model Refrigerator RF263BEAEESG/AA
    Serial number
    Serial OAJC4BBGB00986K
    Bought from
    Best Buy
    Bought
    Jan 7, 2016, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 61, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  11. Hurt, care not known

    Made Feb 9, 2021, sent to the company Feb 25, 2021, published by CPSC Mar 11, 2021

    The product, in the report: French door refrigerator

    Samsung refrigerator reads 35 on outside panel but internal thermometer reads 43 Food goes bad Has mold in fridge water pools from faulty ice maker Son stomach hurts Mold constant

    Model
    RF28HMEFBSR
    Serial number
    065L43BBF515878H
    Bought from
    HOME APPLIANCE
    Bought
    Jan 31, 2016
    Where
    Oceanside, New York: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, Level of care not known
  12. No one hurt

    Made Feb 8, 2021, sent to the company Feb 25, 2021, published by CPSC Mar 11, 2021

    The product, in the report: Samsung 4-door refrigerator/freezer. Model RF28HMEDBSR/AA. Purchased brand new @ Home Depot (store #1012 - Camarillo, CA) in November of 2017 (delivered to home early December 2017)

    My Samsung refrigerator and freezer randomly, but on a frequent basis, has temperature issues. My freezer fully thaws then refreezes. My refrigerator and deli drawer exceeds safe (per USDA) temperatures for food consumption.

    Model
    RF28HMEDBSR/AA
    Serial number
    065L43BJA01558Z
    Bought from
    Home Depot
    Bought
    Nov 29, 2017, about then
    Where
    Camarillo, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  13. No incident, no one hurt

    Made Feb 4, 2021, sent to the company Feb 24, 2021, published by CPSC Mar 10, 2021

    The product, in the report: This is a Samsung French door refrigerator, stainless steel.

    We have a Samsung refrigerator with known defects. The temperature is set to 35, but with thermometers we put inside, it fluctuates up to 47 degrees, which is not safe for food. This has been happening on and off for 3 years.

    Model
    RF 260BEAESR
    Serial number
    JKKM4BBGC01409N
    Bought from
    Lowes
    Bought
    Dec 1, 2015
    Where
    Mooreville, Mississippi: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  14. No one hurt

    Made Feb 4, 2021, sent to the company Feb 24, 2021, published by CPSC Mar 10, 2021

    The product, in the report: Samsung refrigerator rf263beaser

    I purchased a refrigerator with a known defect. In accurate temperature reading put food at risks of spoiling and causing illness

    Model
    Rf263beaser
    Serial number
    Jkj44bbh50068h6
    Bought from
    Hhgreg
    Bought
    Jun 9, 2016, about then
    Where
    Pickerington, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Feb 2, 2021, sent to the company Feb 23, 2021, published by CPSC Mar 9, 2021

    The product, in the report: Samsung Refrigerator model number RF26HFENDSR/AA

    We bought a new refrigerator in June 2015, as is, due to it having scratches on it, but there was no warranty. It was manufactured (November 2014) just a few months prior to our buying it. We had our 1st repair in September of 2019. We paid for this repair. The 2nd repair was under warranty from the repair company. We did not pay anything. Now we have a 3rd repair that we are forced to pay for because the repair company has no warranty on it. We know MANY others who are having this issue. The temperature does not maintain itself which makes it unsafe for keeping foods in it. We are looking into getting a FULL refund from Samsung but we need as many advocates out there, like you guys, as we can get. PLEASE HELP!!!

    Model
    RF26HFENDSR/AA
    UPC
    unknown
    Serial number
    0AF24BBFB11071B
    Bought from
    Sears Outlet
    Bought
    Jun 5, 2015
    Where
    Mentor, United States: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Feb 1, 2021, sent to the company Mar 19, 2021, published by CPSC Apr 2, 2021

    The product, in the report: Samsung Refrigerator - French doors, ice make in top. Model Rf263beaesr/aa

    Samsung fridge raptor: Fan motor bad, Temp sensor and defrost thermostat. Temperatures not holding prior to fix.

    Model
    Rf263beaesr/aa
    Serial number
    Jkj44bbdb01648L
    Bought from
    Best Buy - Pacific Sales Kitchen & Home
    Bought
    Aug 12, 2014
    Where
    Cave Creek, United States: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Feb 1, 2021, sent to the company Feb 16, 2021, published by CPSC Mar 2, 2021

    The product, in the report: Stainless 4 door Samsung refrigerator

    Our Samsung refrigerator does not hold temperature. The temp listed on the outside does not match the inside temp. The food is spoiled and temp is hitting 51F.

    Model
    RF28HMEDBSR
    UPC
    065L43BF813518V
    Serial number
    065L43BF813518V
    Bought from
    Lowes
    Bought
    Oct 30, 2014, about then
    Where
    Pasadena, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  18. No one hurt

    Made Jan 30, 2021, sent to the company Mar 19, 2021, published by CPSC Apr 2, 2021

    The product, in the report: Samsung 3-Door French Door Refrigerator. Model#RF323TEDBBC/AA. Serial#V60443BFA00110L. Black.

    I bought a Samsung 3-door French door refrigerator from Nebraska Furniture Mart on 11-21-2014 for $2058.20. Shortly after, we noticed that the ice in the door would get jammed in the chute, would melt and stick together and result in water leaking onto our floor. We would have to wait for it to all melt before we could dispense more ice. We didn’t think much about it, this being our first refrigerator with the ice-in-door feature. In 2016, our ice maker started completely freezing up and would stop making ice completely. My husband finally decided to reach out to Samsung for support. He called and was told that they could send a tech out to our house to “look at it” but that there would be a charge, the amount they wanted for a service call was about $150.00, outrageous in our opinion. We were also directed to Samsung.com and to follow the troubleshooting options available on there. We would defrost the ice maker per the troubleshooting guidelines every month or so, then it started happening more often, to where we were having to defrost the ice maker every week. This was a huge headache, so in 2017 we decided to just turn off both the top and bottom ice makers and we would just buy bagged ice. We have been buying bagged ice for the past 3 years. Samsung has published service bulletins dating back to 2006 regarding the defective ice maker issue. I know that the NJ AG reached a settlement with Samsung in 2009 for deceptive practices. Samsung agreed to abide by the following terms: “ Under the AVC, Samsung America agreed to: -Not engage in any unfair acts or deceptive practices in the conduct of its business in the state and to comply with all applicable state and/or federal laws, rules and regulations; -Provide consumers with all required home appliance warranties and service contracts; -Disclose to consumers all diagnostic charges and other set fees and the methods to determine the total charge, including the charges for labor and parts, when performing appliance repairs. (Not applicable when Samsung refers out-of-warranty home appliance repairs to an independent service network.) -Honor all Samsung home appliance warranties and service contracts and to complete all contracted-for, in-warranty repair work, whether completed by Samsung or through an independent service network; -Provide consumers a toll free customer service telephone number to address any post order inquiries concerning home appliances, and to clearly disclose the telephone numbers to consumers; -Make available a customer service manager and/or supervisor when the consumer calls the toll-free customer service telephone number and makes such a request. -Respond to consumer complaints or requests for refunds, credits or other adjustments within five (5) business days of its receipt of the consumer’s telephone call, e mail or letter; and -Implement training and other programs, as necessary, to instruct its customer service representatives as to new home appliances and/or changes in policies and procedures including, but not limited to, those concerning billing practices”

    I believe the way Samsung has handled my complaint is in direct violation of this agreement. I reached out to Samsung Support via the Chat option on January 9th and I was informed by [REDACTED] a Samsung tech pro that he would process a request for a repair Free of Charge. I did not hear from Samsung again until January 14th when I received a text from [REDACTED] Samsung Electronics America stating “Hi [REDACTED]. This is Samsung Electronics America. We like to inform that you may be eligible for accommodation due to no service center in your area to repair your Refrigerator. Please reply to this message with a clear picture of the full purchase receipt if available for us to determine your accommodation option” I replied to the message immediately with my Sales Receipt from Nebraska Furniture Mart for the unit. I did not hear from Samsung again until January 21st. They texted me again from the same number asking me for a ownership certificate or cashier receipt because they could see from my original receipt that the unit was financing on a credit card. I replied an hour later with a credit card statement showing when the unit was paid in full and is owned by me. I received a call on January 25th from “[REDACTED]” at the “Office of the President” with Samsung, which I understand is an external company that Samsung employs to handle these types of requests, and he informed me that due to the age of the unit that I am only eligible for a “pro-rated refund of $800.00” I told him I felt this was insulting and unacceptable. Samsung has known of the defective ice makers on the model of refrigerator I have since 2006, there are also Class Action Lawsuits that are pending against Samsung for this exact defect, proving that Samsung KNOWINGLY sold me a defective product that should have been recalled long before I bought it. I should not have to be punished and not receive a full refund because I had to do my own research to find out that I was sold a defective product. He said that was the best that he could do and ended the conversation. I sent [REDACTED] an email the same day reiterating our conversation and that I want a full refund. I sent him another email on January 27th following up on my refund request, I also informed [REDACTED] that we have been having to buy bagged ice for the past 3 years. We buy (6) 6lb bags of ice per week from our local grocery store that cost $1.69/bag. The grand total for that amount of ice for the past 3 years is: $1581.84!! I told him that I am being more than reasonable for only asking for a refund on my unit and not also asking for reimbursement for the cost of ice that I shouldn’t have to be buying. I also received an email from [REDACTED] at the New Jersey BBB where I have an open case that they are awaiting a response from Samsung. I called 1-800-Samsung on January 30th and spoke with “[REDACTED]” in Case Management, She reviewed my case and again informed me that I am only eligible for a “pro-rated refund” this time of $897.00. I again informed her that is not acceptable for all the reasons listed above. There have been multiple published reports of Samsung making “repairs” on the ice makers, like replacing the motherboards, and the units not keeping steady temperatures below the food-safe requirements. Samsung is selling defective products to their consumers and they are doing illegitimate repairs that are causing more problems and getting people sick with food-borne illnesses and they will do nothing about it!!

    Aside from the ice maker issue, I was recently made aware that these defective refrigerators also have issues with temperature regulation. I bought a refrigerator thermometer today and placed it in the center of my refrigerator, per the instructions. I checked the thermometer 4 hours later and I was SHOCKED to see the temperature in our refrigerator is 46 degrees! Our digital display is set on 36 degrees. I have attached photos for your reference. I have noticed in the past that our milk, meat, and produce spoils much quicker than they should. Apparently this is the reason! This is a HUGE safety issue. According to the USDA guidelines, this temperature is unsafe and our food is not safe for consumption. We have been incredibly fortunate that none of us have gotten food poisoning! I have a 2 year old daughter who could get incredibly sick from spoiled food. This is unacceptable and this defective refrigerator is now a hazard to my family’s health. Samsung needs to do what is right and provide me a full refund, they are selling unsafe products to their consumers and need to be held accountable!

    Model
    RF323TEDBBC/AA
    Serial number
    V60443BFA00110L
    Bought from
    Nebraska Furniture Mart
    Bought
    Nov 21, 2014
    Where
    Bonner Springs, Kansas: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Jan 30, 2021, sent to the company Mar 19, 2021, published by CPSC Apr 2, 2021

    The product, in the report: Samsung French Door Refrigerator Model RF263BEAESR

    My Samsung refrigerator is 100% defective. Ice maker freezes over, temperatures fluctuate between 35-58*, water leaks under hbd crisper drawers. I had called Samsung years ago and was told by their rep that the only thing I should do is never buy their products again. Called 27 service places and not one would come look at it. After finding the class action lawsuit, I reached back out to Samsung. They replaced the ice maker but will not look at anything else.

    Model
    RF263BEAESR
    Serial number
    JKJ44BBD501466B
    Bought from
    PC Richard
    Bought
    May 30, 2013, about then
    Where
    Haddon Heights, United States: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Jan 27, 2021, sent to the company Feb 19, 2021, published by CPSC Mar 5, 2021

    The product, in the report: Samsung Refrigerator model RF323TEDBSR/AA - S/N V35343BD200989T - Manufactured Feb 2013 Model RF323TEDBSR/AA

    I have a Samsung Refrigerator and had the ice machine repaired several times. Some of my food in the fridge also would have ice, so I’d adjust the temp. My ice-cream often was soft and meat seamed not quite frozen. The freezer recently died and I realized after research that these refrigerators are common for these issues. There have been times when I threw out items for fear they had not been frozen properly. This is a true health issue and I am finding that so many people have been battling this issue. It seems Samsung will do nothing, including a recall.

    Model
    RF323TEDBSR/AA
    Serial number
    V35343BD200989T
    Where
    Phoenix, Arizona: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Jan 27, 2021, sent to the company Feb 22, 2021, published by CPSC Mar 8, 2021

    The product, in the report: Samsung French Door Refrigerator with Ice maker in the door. Stainless Steel,

    My home Samsung refrigerator is operating at unsafe temperatures, fluctuating from 36.3 to 44.2 . Samsung has been contacted directly and states that this is not due to a defect on their part, despite service bulletins stating that it is.

    Model
    Model RF323TEDBSR
    Serial number
    V35343BDBSR/AA
    Where
    Chesterfield, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 45, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  22. No incident, no one hurt

    Made Jan 26, 2021, sent to the company Mar 2, 2021, published by CPSC Mar 16, 2021

    The product, in the report: Samsung French door stainless refrigerator Model RF28HDEDBSR UPC 06EC43AF501540E

    We bought a Samsung refrigerator the summer of 2014. At 6 weeks of having it temperature started having problems. Back would freeze up and the unit would not cool getting 50 degrees or higher in the unit. This has been a weekly ongoing problem and Samsung was called. They stated that they had no issues with our fridge and we would have to pay to have it fixed ourselves. At 6 weeks and almost 6 months of having the product they denied any type of warranty or coverage. I have since found that many people have this issue and Samsung is aware but does not repair it or recall. We have issues with temps being above 50 ruining/ endangering food safety Bottom crisper drawer collecting water below and freezing shut Bottom drawer collecting water below and leaking ruining floors Ice maker and water that won’t work due to freezing up Back panel of refrigerator freezing Temp panel not reading actual inside of refrigerator Refrigerator becoming very cold and freezing all food in top thus ruining food stored

    Model
    RF28HDEDBSR
    UPC
    06EC43AF501540E
    Serial number
    06EC43AF501540E
    Bought from
    Best Buy
    Bought
    Oct 1, 2014, about then
    Where
    Rockport, United States: Home/Apartment/Condominium
    Who was involved
    Age 1, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  23. No incident, no one hurt

    Made Jan 22, 2021, sent to the company Feb 25, 2021, published by CPSC Mar 11, 2021

    The product, in the report: samsung french door fridge

    the fridge doesnt keep set temp

    Model
    rf267aers
    Serial number
    43FF4GBB802862W
    Where
    virginia beach, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 33, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  24. No one hurt

    Made Jan 22, 2021, sent to the company Feb 26, 2021, published by CPSC Mar 12, 2021

    The product, in the report: Black Samsung French door refrigerator model RF28HFEDBBC with ice maker in the left door

    Our Samsung refrigerator model RF28HFEDBBC began warming up without warning. The temperature swung far out of the food safe zone causing the food within to perish. The fridge lights on the external temperature monitor never showed that the fridge was warming up until too late, the food within was far above the food safe zone. The food within the unit had to be disposed of as we didn’t want to risk food poisoning for our family of six, including 4 children ranging from 7 months to 8 years old. Samsung is refusing to take responsibility for the defect, refusing to return calls. They have canceled 4 tickets for service so far.

    Model
    RF28HFEDBBC
    Bought from
    Home Depot, Oregon
    Bought
    Nov 3, 2015
    Where
    Stayton, Oregon: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Jan 21, 2021, sent to the company Feb 26, 2021, published by CPSC Mar 12, 2021

    The product, in the report: Samsung French Door Refrigerator

    I have a Samsung French Door Refrigerator purchased in June 2017 that constantly freezes up and has to be de-thawed. Clearly the temperature is not being maintained which makes it unsafe to store food. After talking to technicians and other owners of the same appliance its clear that this is a systemic problem and this product has a design defect. The Model number of my fridge is RF23HCEDBSR/AA

    Model
    RF23HCEDBSR/AA
    Serial number
    0ALT4BBJ100179N
    Bought from
    Lowes, South Carolina
    Bought
    Jun 15, 2017, about then
    Where
    Mount Pleasant, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 37, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  26. No incident, no one hurt

    Made Jan 21, 2021, sent to the company Feb 25, 2021, published by CPSC Mar 11, 2021

    The product, in the report: Samsung Refrigerator (stainless steel french door with flex zone drawer) 36” wide (?) Model: RF28HMEDBSR/AA

    I purchased my Samsung refrigerator Model RF28HMEDBSR/AA in April 2017 from HHGregg. Since I purchased the fridge, I have had nothing but problems with it non-stop. Here are the issues currently affecting my appliance:

    1. Ice maker is constantly frozen over and jammed up. If I defrost the fridge for hours (putting my food at risk of spoiling), it’s fixed for a couple of days and starts all over again. This is a known product defect and is not a warranty issue.

    2. This month, a terrible chemical smell has started building up inside of the appliance. My food started smelling like the chemical that has been leaking in, and is now beginning to taste like it too. I have 2 small children, and I do not feel comfortable feeding them food from a fridge that makes it taste like a potentially poisonous chemical. Who knows what kind of harm could come from me feeding my family food from this fridge.

    3. The flex zone drawer is broken. A few years ago, the button would go haywire and start pressing itself, beeping constantly for hours, even through the night, changing modes. Now, the button has completely broken and is stuck at 29 degrees, freezing the contents of my drawer.

    4. Temperature is not consistent throughout the appliance. Food in the back of my fridge freezes, while food in the front is okay. Food in the top pull out drawer of my freezer is constantly covered in ice because it begins to thaw and then refreezes, causing another health hazard for my family.

    The constant fluctuating temperatures inside of my fridge and freezer, the gas leaking out, and having to constantly defrost the fridge in order to have my ice maker work for a few days are all causing health hazards for my family, and Samsung refuses to do anything about the problem.

    Model
    Model: RF28HMEDBSR/AA
    Serial number
    SN: 065L43BH704296T
    Bought from
    HHgregg
    Bought
    Apr 1, 2017, about then
    Where
    Mount Laurel Township, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 2, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  27. No incident, no one hurt

    Made Jan 21, 2021, sent to the company Feb 26, 2021, published by CPSC Mar 12, 2021

    The product, in the report: This is in regards to my Samsung Fridge Model: RF24FSEDBSR/AA Serial Number: W65043BH400408J

    This is in regards to my Samsung Fridge Model: RF24FSEDBSR/AA Serial Number: W65043BH400408J

    it’s digital display claims it’s 34 when the inside temperature with a manual thermometer fluctuates between 42 degrees and 51 degrees depending on if it’s in the fridge or the door. That is not within the same zone for food and I could seriously get ill from it and samsung does not seem to care.

    Model
    RF24FSEDBSR/AA
    Serial number
    W65043BH400408J
    Where
    Winter Garden, Florida: Home/Apartment/Condominium
    Who was involved
    Age 30, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  28. No one hurt

    Made Jan 20, 2021, sent to the company Feb 11, 2021, published by CPSC Feb 26, 2021

    The product, in the report: Our Samsung rs25j50 (side by side) Free Standing Refrigerator

    Our Samsung rs25j50 (side by side) refrigerator is FREEZING everything in it. It’s only 3-4 years old, but is no longer under warranty. We have tried unplugging it for 48 hours, letting it defrost, setting it at a specific temp, vacuuming the back, cleaning the inside, and reorganizing everything in freezer to make sure vents are not blocked. It’s not out of warranty?, and Samsung wants to charge a ridiculous amount of money ($200) just to come out to see it...PLUS parts and labor, if needed. We really do NOT want to have to buy a new fridge during this pandemic. It seems like the problem with these Samsung refrigerators are usually that it gets too cold or too warm (cooling issues) in the fridge part, spoiling the food AND the ice maker problems. However, our fridge is NOT to warm, it’s freezing the food in the fridge part and the ice maker is working fine.

    Model
    RS25J500DSR
    Serial number
    0AH54BAJA00155X
    Where
    Holden, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Jan 20, 2021, sent to the company Feb 11, 2021, published by CPSC Feb 26, 2021

    The product, in the report: A French Door Refrigerator. Black in color

    I bought a Samsung Refrigerator in 2008. We have had nothing but issues with this refrigerator. The consistent issue is that it continues to freeze up and then drains in the bottom of the Refrigerator and then it freezes and/or runs out and I have to continue to clean it out. I have called multiple times with no resolve. I have been told this is a known issue, but no recalls. I have had a certified tech come out and fixed it yet it has now gone back to having the issue. Samsung refuses to do anything for me.

    Model
    RF267ABBO
    Serial number
    080842BQ600304P
    Bought from
    Lowes, South Carolina
    Bought
    Aug 30, 2008, about then
    Where
    Rock Hill, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Jan 18, 2021, sent to the company Feb 10, 2021, published by CPSC Feb 25, 2021

    The product, in the report: Samsung French door refrigerator with flex zone. Black stainless steel

    Samsung refrigerator that has a major defect! Temp on outside is not the correct temp inside which causes the food to spoil and can cause food poisoning

    Model
    RF28JBEDBSG
    UPC
    Idk
    Serial number
    07y743bj600389h
    Bought from
    Sears outlet
    Bought
    Nov 6, 2017
    Where
    Gilbert, Arizona: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Jan 18, 2021, sent to the company Jan 26, 2021, published by CPSC Feb 9, 2021

    The product, in the report: Samsung Refridgerator, Stainless Steel French Doors and Bottom Freezer Model - RFG297HDRS S/N - 176843CB204654 B

    Samsung refridgerator forming icing on fan and not holding food at safe temperatures. Food spoilage and water damage to property from unit defect.

    Model
    RFG297HDRS
    Serial number
    176843CB204654 B
    Bought from
    Sears
    Bought
    Dec 13, 2013, about then
    Where
    Olympia, Washington: Home/Apartment/Condominium
    Who was involved
    Age 38, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Jan 15, 2021, sent to the company Jan 28, 2021, published by CPSC Feb 11, 2021

    The product, in the report: Samsung refrigerator Model number: RS267LBBP BLACK FRENCH DOOR

    Samsung refrigerators keep food at unsafe temperatures which is not safe for human consumption. It’s a know defect that they refuse to fix.

    Model
    RS267LBBP
    Serial number
    636543CLC00448
    Where
    Conroe, Texas: Mobile/Manufactured Home
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Jan 15, 2021, sent to the company Feb 3, 2021, published by CPSC Feb 18, 2021

    The product, in the report: The product is a Samsung refrigerator, model number RF24FSEDBSR. It has brushed metal on the outside and has two french style doors for the fridge and a drawer for other products. The freezer drawer is at the bottom of the unit. Model RF24FSEDBSR

    My Samsung refrigerator has a defect where the fan that cools the fridge becomes frozen and the temperature begins to rise. The thermostat on the display outside of the fridge will not report the change in temperature. It’s gotten over 40 degrees F before. The fan just froze again yesterday and now the temperature is already over 40 degrees. I’ve had it repaired by a technician and bought it brand new in 2013. I constantly am afraid the fan will freeze and our food will go bad and grow bacteria. The first time this happened in 2019, we knew there was an issue because the milk didn’t taste right. I’ve had to throw away food when this happens and make sure that anything I keep is still edible.

    Model
    RF24FSEDBSR
    Serial number
    W65043BD401305K
    Bought from
    Airport Home Appliance
    Bought
    Sep 1, 2013
    Where
    San Jose, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Jan 15, 2021, sent to the company Feb 3, 2021, published by CPSC Feb 18, 2021

    The product, in the report: Samsung 28 cuft refrigerator, French door

    Samsung French door RF28T5001SR. Fridge was delivered 11/24/20 and stopped cooling in freezer at 12/4/20 and by 12/6/20 the entire fridge and freezer was warm. I have children at home, they could have been at risk for eating food held at unsafe temperature, I had to quickly document all food destroyed and throw it all away. (I was not using ice maker). This was at home. We lost almost $600 in groceries as we just filled the fridge up after thanksgiving. Spoke with homedepot, they will not accept returns on large appliances after 48 hours! Spoke with Samsung and there are no technicians, they have issues me a refund for the item since Home Depot refused a refund.

    Model
    RF28T5001R
    Serial number
    0B5X4BBNA19312E
    Bought from
    Hone Depot, Arizona
    Bought
    Nov 16, 2020
    Where
    Sierra Vista, Arizona: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Jan 15, 2021, sent to the company Feb 3, 2021, published by CPSC Feb 18, 2021

    The product, in the report: Samsung Stainless steel French Door style RF263BEAESR 35 25/32 x 35 43/64 x 70

    i have a 3 y/o Samsung French Door style refrigerator model RF263BEAESR. The digital temperature on the door shows 34F. However, my portable refrigerator thermometer reads 48F. I have notice that produce and minimally processed foods spoil quickly. I now only keep foods that i will eatwithin a day or two. I am fortunate to have a second fridge in my garage to keep my main food supply safe. I am frustrated and have since scheduled a service call for a problem they have told me over the phone can’t be serviced without a $250 service call fee.

    Model
    RF263BEAESR/AA
    Serial number
    JKJ44BBF902991D
    Where
    Sacramento, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made Jan 15, 2021, sent to the company Jan 28, 2021, published by CPSC Feb 11, 2021

    The product, in the report: Samsung refrigerator model#RF28HMEDBSR/AA

    Samsung refrigerator ice maker freezes up, leaks water on hardwood floor around fridge, leaks water in and around bins in refrigerator, Temperature inside fridge is not adequate and is not correct temperature showing on door.

    Model
    RF28HMEDBSR
    UPC
    S/N065L43BK4033
    Serial number
    065L43BK403333Z
    Bought from
    Lowes
    Bought
    Jun 18, 2018
    Where
    Frankford, Delaware: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  37. No one hurt

    Made Jan 15, 2021, sent to the company Feb 3, 2021, published by CPSC Feb 18, 2021

    The product, in the report: Samsung Flex 4 Door Food Showcase Refrigerator - Stainless steel - Refrigerator and freezer

    I have a Samsung 4 door Flex Food Showcase that was purchased on 11/09/2016. The display on the door notes the temperature inside the freezer and refrigerator. However, the temperature in these compartments are much warmer than what is noted on the display. Currently, the display notes that the freezer is -1 degrees F and the refrigerator is 37 degrees F. However, the thermometers that I purchased and put inside the compartments read that the temperature in the freezer is 32 degrees and the refrigerator is 44 degrees F. These are unsafe temperatures for food storage and clearly there is a serious problem since the display is recording the incorrect temperature.

    Model
    4- Door Flex Food Showcase - RF28K9380SR
    Serial number
    08EJ43BH800203D
    Bought from
    Lowes
    Bought
    Nov 9, 2016
    Where
    Kennett Square, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 40, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Jan 13, 2021, sent to the company Feb 10, 2021, published by CPSC Feb 25, 2021

    The product, in the report: Samsung french door fridge - Model #RF28HMEDBSR. Stainless steel with an additional adjustable temperature middle drawer.

    I purchased a Samsung french door refrigerator Model #RF28HMEDBSR in July 2016. I have had numerous issues with it, including issues with the ice maker not working and also with the interior temperature being too warm. The interior temperature of the fridge portion fluctuates between 41 and 44 degrees farenheit, despite the fridge being set on 37 degrees. Anything over 40 degrees is an unsafe temperature for food and can result in food spoilage and illness. This is a known defect with Samsung french door refrigerators and there are multiple service bulletins that have been published dating back to 2007 about this problem. There are also currently two class action lawsuits in process regarding these particular issues with Samsung fridges as well. Samsung still continues to sell french door refrigerators with these known defects. I now own a useless hunk of metal that cost me over $2,000.

    Model
    RF28HMEDBSR
    Serial number
    065L43BH603560R
    Bought from
    Home Depot, Georgia
    Bought
    Jul 9, 2016
    Where
    MARIETTA, Georgia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Jan 13, 2021, sent to the company Feb 5, 2021, published by CPSC Feb 22, 2021

    The product, in the report: Samsung Refrigerator RF28HFEDBSR French Door Stainless Steal

    I have a Samsung Refrigerator that despsite showing 34 degrees on the display outside the fridge, twice in one year has frozen up due to a known defect and caused the inside of my refrigerator temps to go up to above 40 degrees F. I only realized this b/c I bought my own thermometer to go inside my fridge after food started to spoil. I am outraged that Samsung can get away with selling brand new defective products that have continued over more than a 10 years span!!! PLEASE BE WARNED

    Model
    RF28HFEDBSR
    UPC
    065k43ag404737d
    Serial number
    065k43ag404737d
    Bought from
    HomeDepot, Georgia
    Bought
    Jul 23, 2015, about then
    Where
    Tucker, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 37, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  40. No incident, no one hurt

    Made Jan 11, 2021, sent to the company Jan 28, 2021, published by CPSC Feb 11, 2021

    The product, in the report: Samsung French 4 door French 28 cubic

    Temperature of refrigerator not consistent causing food to spoil

    Model
    RF28HMEDBSR/AA
    Serial number
    065L43BF602082A
    Bought from
    Lowes
    Bought
    Jul 5, 2014, about then
    Where
    Rose creek, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 62, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  41. No one hurt

    Made Jan 8, 2021, sent to the company Jan 28, 2021, published by CPSC Feb 11, 2021

    The product, in the report: Samsung 3 Door French Door refrigerator

    The readout on the front on the Samsung refrigerator said the temperature was 34 degrees but with internal temp was check it was over 55 degrees

    Model
    RF23hcedbsr
    Serial number
    065j43ag800925n
    Bought from
    Central Appliance
    Bought
    Apr 26, 2016
    Where
    Omaha, Nebraska: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  42. No one hurt

    Made Jan 5, 2021, sent to the company Jan 27, 2021, published by CPSC Feb 10, 2021

    The product, in the report: Samsung refrigerator

    Ice makes keeps freezing and the bottom shelf also freezes, the refrigerator doesn’t stay cold

    Model
    RF263BEAESR
    Bought from
    Sears, Ohio
    Bought
    May 4, 2015, about then
    Where
    Dayton, Ohio: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made Jan 5, 2021, sent to the company Jan 27, 2021, published by CPSC Feb 10, 2021

    The product, in the report: Our Samsung Refrigerator, (Model RF260BEAESG/AA) (S/N: 0APV4BBK905115M)was purchased in November 2018. (Manufactured September 2018) From early on after the purchase, the drawers seemed flimsy, and we had issues with the icemaker. The handle of the freezer door broke off, and we had to repair it. Soon after, the icemaker stopped working entirely. Then, a horrid stench came from the refrigerator. Upon further investigation, there was an entire ice shelf of oddly colored ice. Every time we cleaned it up, it came back with more and more ice buildup in the deli drawer. At this point, we placed a temperature probe in the refrigerator unit, and noticed that it was not keeping safe temperature. (It was always around 50-60*) We had to dispose of everything in the refrigerator, (including temperature sensitive medications) and use another fridge/freezer, as this unit is completely disfunctional.

    Our Samsung Refrigerator, (Model RF260BEAESG/AA) (S/N: 0APV4BBK905115M)was purchased in November 2018. (Manufactured September 2018) From early on after the purchase, the drawers seemed flimsy, and we had issues with the icemaker. The handle of the freezer door broke off, and we had to repair it. Soon after, the icemaker stopped working entirely. Then, a horrid stench came from the refrigerator. Upon further investigation, there was an entire ice shelf of oddly colored ice. Every time we cleaned it up, it came back with more and more ice buildup in the deli drawer. At this point, we placed a temperature probe in the refrigerator unit, and noticed that it was not keeping safe temperature. (It was always around 50-60*) We had to dispose of everything in the refrigerator, (including temperature sensitive medications) and use another fridge/freezer, as this unit is completely disfunctional.

    Model
    Model RF260BEAESG/AA
    Serial number
    S/N: 0APV4BBK905115M
    Bought from
    Lowe’s
    Bought
    Nov 8, 2018, about then
    Where
    ball, Louisiana: Home/Apartment/Condominium
    Who was involved
    Age 33, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Dec 30, 2020, sent to the company Jan 26, 2021, published by CPSC Feb 9, 2021

    The product, in the report: Samsung French Door Refrigerator / Freezer. Model # RF323TEDBSR

    Defective Samsung Refrigerator/Freezer! The refrigerator hasn’t worked properly since we purchased it. It has two ice makers, neither work and haven’t worked in several years. We’ve had technicians out to look at / work of the refrigerator previously and today, 12/30/2020, Samsung sent a technician out and the technician, [REDACTED] from [REDACTED] in [REDACTED], came out today and advised the refrigerator is DEFECTIVE AND NOT REPAIRABLE! The technician called and spoke with Samsung while he was here and advised Samsung of the non-repairable situation. My wife, [REDACTED], and I contacted Samsung ourselves once the technician left and advised we would like a reasonable resolution to our situation given the defective refrigerator/freezer, they offered $346.68 as a prorated settlements amount, an insulting offer for a defective unit we paid almost $3,000 for!!! We are entitled to a reasonable refund amount given all we have been through with this defective unit. We’ve had to purchase a separate ice maker (given both ice makers don’t work (and have lost food in both the refrigerator and freezer over the years given the refrigerator generally only cools to 48 degrees when set at 35 degrees and the freezer cools to 30 degrees when set at -8 degrees.

    Model
    RF323TEDBSR
    Serial number
    V35343CC301158 D
    Bought from
    HH Gregg
    Bought
    Aug 29, 2012
    Where
    Palatine, Illinois: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Sasmsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  45. Hurt, care not known

    Made Dec 30, 2020, sent to the company Jan 21, 2021, published by CPSC Feb 4, 2021

    The product, in the report: Samsung three drawer stainless steel refrigerator

    My Samsung refrigerator slowly started to warm up but the control panel on the front door read that all temperatures were normal. I got food poisoning twice to finally discover it was from my own refrigerator making me sick!

    Model
    RF4287HARS
    Serial number
    102043CZ70694N
    Bought from
    Nebraska Furniture Mart
    Bought
    Dec 1, 2011, about then
    Where
    Lawrence, Kansas: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, Level of care not known
  46. No one hurt

    Made Dec 29, 2020, sent to the company Jan 26, 2021, published by CPSC Feb 9, 2021

    The product, in the report: Samsung RF23J9011SR refrigerator

    I have a Samsung RF23J9011SR refrigerator, purchased December 5, 2016, where the ice maker freezes over. Samsung attempted to repair the documented design defect with this fridge in June 2019 (service order number is [REDACTED]). The unit’s ice maker has started to freeze over again and the repair is failing. Additionally, the temperature set point on the outside display is no longer corresponding to the interior temperatures, which is leading to unsafe food temperatures and food that must be thrown away because it turned bad.

    Model
    RF23J9011SR
    Serial number
    07GG43BHA01201D
    Bought from
    Amazon
    Bought
    Dec 5, 2016
    Where
    Denver, Colorado: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Dec 28, 2020, sent to the company Jan 13, 2021, published by CPSC Jan 29, 2021

    The product, in the report: samsung refrigerator

    Samsung refrigerator ice maker continually freezes up and interior frig temp fluctuates. The interior temp does not match the exterior set point display. Unsafe inside temps...food safety issue. Samsung offered me $1196.36 refund for defective appliance. They know its a design defect and continue to sell it.

    Model
    RF28HMEDBSR/AA
    Serial number
    065L43BH40592L
    Bought from
    LOWES
    Bought
    Sep 1, 2016, about then
    Where
    Celina, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Dec 27, 2020, sent to the company Jan 12, 2021, published by CPSC Jan 28, 2021

    The product, in the report: Food Showcase Counter Depth 4 Door Flex™ Refrigerator With FlexZone™ In Stainless Steel Refrigerator RF22K9381SR/AA | Samsung US.

    Samsung refrigerator continues to fail. freezer (lower portion) has failed twice now. REfrigerator has begun to loose cool temperature and although the temp is set at 35 degrees, the actual temperature ranges between 46 to 57 degrees.

    Model
    RF22K9381SR/AA
    Serial number
    08EG43BJ100363V
    Bought from
    Howards Appliances in Riverside, California
    Bought
    Mar 31, 2017
    Where
    WILDOMAR, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made Dec 27, 2020, sent to the company Jan 13, 2021, published by CPSC Jan 29, 2021

    The product, in the report: Model RF18HFENBSR

    I have a Samsung french door refrigerator which has a known defect (see 2019 Class Action lawsuit and the many posts of complaints on BBB and on Samsung’s own support page). The fridge does not cool and ices up in the back, this has lead to unsafe food temperatures and Samsung refuses to acknowledge this. I have documented the countless interactions with Samsung via calls and their [REDACTED] support as proof of how disorganized and ambivalent they are to providing any support.

    Model
    RF18HFENBSR
    Where
    United States: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Dec 23, 2020, sent to the company Mar 2, 2021, published by CPSC Mar 16, 2021

    The product, in the report: Samsung French Door Stainless Steel refrigerator RF263BEAESR/AA

    We have a Samsung refrigerator (model #RF263BEAESR/AA) that fluctuates from not being able to keep food cold enough (couldn’t get it to less than~43 degree Fahrenheit) and now is cold all the time (can’t get it warmer than ~28 degrees Fahrenheit)

    Model
    RF263BEAESR/AA
    UPC
    Only bar code
    Serial number
    JKJ44BBFA07585D
    Bought from
    Electronics Express
    Bought
    May 1, 2017, about then
    Where
    Thompsons Station, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 41, Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsing, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Dec 23, 2020, sent to the company Jan 14, 2021, published by CPSC Feb 1, 2021

    The product, in the report: Samsung French door refrigerator

    My Samsung Refrigerator does not maintain consistent temperatures. The ice maker/water dispenser leaked all over my floor, ruined the floor and quit producing ice in the ice maker.

    Model
    RFG297HDRS
    UPC
    N/a
    Serial number
    176843CB50 1086 R
    Bought from
    Sears
    Bought
    Jul 1, 2012
    Where
    Tacoma, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made Dec 23, 2020, sent to the company Jan 11, 2021, published by CPSC Jan 27, 2021

    The product, in the report: French door refrigerator

    I have been living with a nightmare of a fridge since 2015. My unit and many others are not only prone to having defective ice makers, but unsafe temperatures as well. My fridge was purchased in November 2014 and started having issues late 2015. I was told to just reset it and everything should be fine. Icemaker continually froze up and stopped working. Samsung first admitted to me their ice makers were made in Korea by another company and there were no known issues with their refrigerators. However I have a service bulletin showing they knew of the issue since 2006. Not only that, but I have the bulletins showing many revisions in 2007, 2015, 2017 and 2019. I have a [REDACTED] folder I can share with all this information as well as conversations on [REDACTED] of Samsung not acknowledging these issues. Only after filing a complaint to the BBB Samsung offered a free repair. Samsung has now been out twice to replace the icemaker and many other components. Yet I am still stuck with the same issue of the icemaker not working along with a new cooling issue after the “repairs.” I have digital data logs of temperatures reaching at times 60 degrees before cooling. When you spend $3,000 on a refrigerator you shouldn’t have to worry about it breaking down in a short few years time. Not only that, but all the food and medicine loss it has cost me due to unsafe temperatures.

    Model
    RF28HMEDBSR
    UPC
    8 87276 96605 2
    Serial number
    065L43BF909044V
    Bought from
    Home Depot
    Bought
    Nov 11, 2014, about then
    Where
    Cypress, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made Dec 20, 2020, sent to the company Jan 13, 2021, published by CPSC Feb 5, 2021

    The product, in the report: Samsung Refrigerator french doors - bottom freezer - icemaker in refrigerator compartment which is causing unsafe temperatures and food is unsafe to eat - also Samsung dishwasher

    I purchased a Samsung refrigerator that has a KNOWN DESIGN DEFECT since 2006.

    I have had consistent problems with it: UNSAFE temperature so FOOD IS NOT SAFE TO EAT and the food gets moldy, display shows inaccurate temperature, leaking water in food area and icemaker, food compartment, ice shoot, and out of the fridge onto the floor, doesn’t cool inside, icemaker unusable/ice freezing up, 4 documented repairs, and replaced the icemaker 6 times.

    This refrigerator never should have been sold with its KNOWN DESIGN DEFECT as described in bulletins since 2006. They NEVER should be selling these refrigerators to unsuspecting consumers.

    THIS IS A LEMON. And the dishwasher too as I it had 7 documented repairs on the dishwasher and it was replaced at less than 5 years old. SAMSUNG SHOULD NOT BE SELLING REFRIGERATORS THAT HAVE A KNOWN DESIGN DEFECT. BOTH OF MY SAMSUNG APPLIANCES ARE LEMONS.

    THE UNSAFE FOOD, LOSS OF USE OF MY APPLIANCES, THE LEAKS EVERYWHERE INCLUDING MY FLOOR AND WILL DAMAGE IT, NOT HAVING A WORKING ICEMAKER FOR YEARS, THE EXPENSES I HAVE INCURRED INCLUDING SERVICE FEES AND ICEMAKER PURCHASES, ALONG WITH MY HOURS AND HOURS OF TIME DEFROSTING IT, CLEANING UP, AND GOING TO THE STORE TO PURCHASE ICE AND REPLACING FOOD IS DEFINITELY NEWS-WORTHY.

    My family and I have suffered too much stress and aggravation over these issues and it has to be rectified.

    SAMSUNG NEEDS TO TAKE RESPONSIBILITY FOR THEIR EGREGIOUS BAD FAITH.

    Model
    RF267AERS
    Serial number
    43FF4GBSA02988D
    Bought from
    Best Buy
    Where
    Saugus, California: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  54. Not said

    Made Dec 18, 2020, sent to the company Jan 13, 2021, published by CPSC Jan 29, 2021

    The product, in the report: Samsung French door fridge, Model #RF24FSEDBSR/AA Stainless steel, fridge, ice maker in fridge box, ice and water on door, beer/soda drawer (working fine), lower compartment freezer (working find).

    We’ve owned a Samsung French door fridge since 2014. Had ice maker freezing issues 4 times which finally resulted in free repair. Discovered at that point about fridge also icing over (had removed all stuff in fridge and noticed it). Finally figured out why groceries on doors (like milk and eggs) spoiled way before expiration dates. Temperature control terrible because of icing over of cooling /defrost system. Worried now about proper storage of insulin. Bought mini fridge to make sure. Asked Samsung to repair for free as countless complaints about this issue all over internet, [REDACTED], and they said no. Arranged for service with estimated $600 repair (if it is just fan, but from what I’ve seen online, cooling/defrost systems completely frozen over once back panel removed. Could be way more expensive to repair. Fridge was $2,797. Coming out Christmas Eve! I’m concerned about proper storage of food prior to holidays (well, everyday). Had to buy mini fridge to store insulin!

    UPC
    Samsung
    Bought from
    Home Depot, California
    Bought
    Aug 30, 2014
    Where
    Danville, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Unspecified
  55. No one hurt

    Made Dec 14, 2020, sent to the company Jan 5, 2021, published by CPSC Jan 21, 2021

    The product, in the report: Samsung 28 cu. ft. 4-door French door refrigerator with Flexzone drawer in black stainless steel. Model RF28JBEDBSG/AA

    We bought this refrigerator in 2017 and have replaced it 2 times because of icemaker issues and defects. This is not a warranty issue and is a known defect issue with the Samsung refrigerator. The ice maker no longer makes ice, it freezes up as well as the parts, water drips from the ice tray because of the build-up of ice crystals, water drips from the outside push button, sometimes it will not close as the ice bucket gets stuck, and the temperature is not regulating properly as the food keeps spoiling fairly quickly.

    Model
    RF28JBEDBSG/AA
    Serial number
    07Y743AHB01293P
    Bought from
    Lowe’s
    Bought
    Nov 16, 2016, about then
    Where
    Palm Bay, Florida: Home/Apartment/Condominium
    Who was involved
    Age 4, Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  56. Hurt, no treatment

    Made Dec 14, 2020, sent to the company Jan 5, 2021, published by CPSC Jan 21, 2021

    The product, in the report: Samsung 4 Door Counter depth French door Refrigerator with flex zone drawer and sparkling water feature RF23HSESBSR/AA Model RF23HSESBSR/AA

    I am the unfortunate owner of a 5 year old Samsung Refrigerator. 2 months ago I noticed food going bad quicker than normal I also started having GI issues. My dog who i cook and store food for has also been having loose stool. Out of an abundance of caution I started monitoring the temperature and it is not matching what I set it at. It goes up and down and is often trending over 40 degrees. I have asked for a service call which i have been granted for thursday, however I was told that because of Samsungs deceptive practices and because it is a food safety issue that I should file with you.

    Model
    RF23HSESBSR/AA
    Serial number
    06QE43BFC00092V
    Bought from
    SK LAVERY APPLIANCES
    Where
    branford, Connecticut: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  57. No one hurt

    Made Dec 13, 2020, sent to the company Jan 6, 2021, published by CPSC Jan 22, 2021

    The product, in the report: Samsung 28 cu. ft French Door Refrigerator with Cool Select Pantry in Black Stainless Steel 35 6/8 x 36x 70

    I am finding inaccurate temperature readings with my Samsung Refrigerator which was purchased in December of 2016. These in accuracies can range as much as 20 degrees from the set point of 34 degrees. Samsung is aware of my complaint and thus has not responded to emails and concerns sent to them.

    Model
    RF28HFEDBSG/AA
    Serial number
    CAP94BBHB00220T
    Bought from
    Best Buys
    Bought
    Dec 14, 2016, about then
    Where
    Middletown, Delaware: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  58. No incident, no one hurt

    Made Dec 12, 2020, sent to the company Jan 6, 2021, published by CPSC Jan 22, 2021

    The product, in the report: French door flex zone refrigerator

    My refrigerator is defective, the freezer will freeze items, thaw them and then freeze them again. The refrigerator, itself, is often in the “danger zone” of safe food handling. The freezer has also gotten up above 59 degrees before. Several others have experienced the same problem. When a repairman comes, he tells me that there aren’t any errors codes, so there is nothing to fix. This is an ongoing problem for about a year. The refrigerator is only 2 years old and was just barely “out of warranty” when it started.

    Model
    RF23J9011SR/AA
    Serial number
    07GG43BK901987Y
    Bought from
    Lowes
    Bought
    Nov 17, 2018
    Where
    Culpeper, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 39, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  59. No one hurt

    Made Dec 6, 2020, sent to the company Jan 6, 2021, published by CPSC Jan 22, 2021

    The product, in the report: Samsung Family Hub 4-Door Flex French Door Counter-width, stainless steel refrigerator Model RF22K9581SR

    I purchased a Samsung Family Hub 4-Door Flex French Door (counter-depth) refrigerator in stainless steel - Model # RF22K9581SR at the Home Depot on March 7, 2017, for a whopping $4,006.99. I chose this Samsung as we decided to remodel the kitchen and wanted a counter-depth refrigerator. This purchase was the worst decision I ever made as it has numerous defective design flaws that Samsung is well aware of since 2006. The ice maker consistently froze, which in turn made it difficult to pry the tray door open unless you force defrost it. We did that exercise for a while then gave up. The bottom of the ice maker drips water into the other compartments and out when you open the door. I was constantly cleaning the crisper drawers as a result of this dripping. The inside temperature fluctuates to unsafe levels and do not match the actual settings shown on the screen. How do I know this? I’ve used a standalone thermometer to confirm this issue and confirmed safety temperatures with the U.S. Consumer Product Safety Commission. We have disposed of thousands of dollars in spoiled food over the years. The bottom two (French door) areas of the refrigerator, although set to freeze will not keep anything frozen (i.e., melted ice cream). The TV mirror feature rarely ever works as the refrigerator constantly freezes on “connecting to internet” mode. We have a private dedicated network. Everything else in the house connects to our service except for the refrigerator, on cue. The screen also randomly freezes up and won’t respond when you press any of the options on the screen. I have reached out to have it serviced numerous times over the years, always told that I would have to pay for service. I’ve had a few of Samsung’s technicians’ share that these are in fact known design flaws and that Samsung will not do anything about it. Very shocked to have this shared with me but I guess I spoke to some of your technicians that were simply tired of reading off approved company bullet points to their customers. My initial excitement has turned into a huge disappointment and have lost faith in the Samsung brand as I’m constantly reminded of the small fortune I spent on this useless piece of furniture every single time I walk into my kitchen. We have been purchasing ice and keeping it in our deep freezer all these years. This year, we finally broke down and literally purchased a standalone icemaker which sits on my counter right next to this so-called high-tech refrigerator. Since submitting my complaint to the NJBBB, Samsung sent a technician over to “diagnose” the issues. The technician showed up at our home with almost every part he would need to correct many of the refrigerator’s flaws. How did Samsung know to send specific replacement parts prior to a diagnosis? That was interestingly telling. These refrigerators are still being sold with known issues to unsuspecting consumers to-date. Some may not realize that they are consuming food that is not safe due to the fluctuating temperatures, which is not easy to diagnose unless one is smart enough to purchase a standalone thermometer to check. Or understand why their food is spoiling so quickly. Samsung needs to be held accountable for caring more for their bottom line and not their consumers or their reputation for that matter. Why has the government not forced them to do a recall on this refrigerator? This refrigerator has burned down whole kitchens and just as bad, black mold in some homes which is being consumed.

    Model
    RF22K9581SR
    Serial number
    08EM43BHC00047L
    Bought from
    Home Depot
    Bought
    Mar 2, 2017
    Where
    Jacksonville, Florida: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Dec 3, 2020, sent to the company Jan 6, 2021, published by CPSC Jan 22, 2021

    The product, in the report: Samsung flex family hub Stainless steel Model rf22m9581sr/aa Width with handles x hight with hinges 35 3/4 x 28 7/8 x 71 7/8 Width without doors x hight without hinges 353/4 x 24 x 70 3/4

    I own a Samsung flex refrigerator. Purchased in 2018. The fridge worked fine until this March 2020 when the ice machine just stopped working. Called Samsung and paid for a repairman to come out. Repairman states that is a defct that Samsung is aware of and that I would need to call them back and have them send out the parts to replace it. Called Samsung and spent literally 4 hours on the phone while virtual chatting woth one guy. After being on the phone two different associates going around why they won’t send out repair parts for an issue they know they have with their product. Finally I was put on the phone with a young man who actually tried to help. He gave me a ticket number and promised someone would get back to me. This was at the height of covid so I understood if no one got back to me immediately. Unfortunately it is now December and I have not had a return call and now my freezer has gone out on both sides of the unit.

    Model
    Re22m9581sr/aa
    Serial number
    097g43bj900584z
    Bought from
    Lowes
    Bought
    Nov 1, 2018, about then
    Where
    Fort Thomas, Kentucky: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung flex zone family hub, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  61. Hospital admission

    Made Dec 2, 2020, sent to the company Jan 25, 2021, published by CPSC Feb 8, 2021

    The product, in the report: Samsung refrigerator ice maker Model RF263TEAESG

    Caller is reporting that the plastic is being formed in the ice from the ice machine which made her ill. She stated that she choked on the ice and the plastic inside cut her throat that she could not swallow. Caller stated that she went to the HCA Houston Health Care in TX where she was admitted for 2 days. She stated that she had surgery for ingesting plastic and blood transfusion in April 2019. Caller stated that she was treated and released for follow up.

    Caller stated that she has had problems with the refrigerator over freezing and not keeping things cold enough. (2/2020) Caller stated that she contacted the manufacturer and they advised that a service technician would be sent out. Caller feels that this ice maker is a safety hazard and should be recalled.

    Model
    RF263TEAESG
    Serial number
    0AJD4BBK504275R
    Bought from
    Lowes, Texas
    Bought
    Aug 11, 2018, about then
    Where
    Crosby, Texas: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, Hospital Admission
  62. No one hurt

    Made Dec 1, 2020, sent to the company Jan 6, 2021, published by CPSC Jan 22, 2021

    The product, in the report: Samsung refrigerator Model RF261BEAESR

    Samsung refrigerators are know for having a design flaw with the evaporator clip. This causes ice to form under the crisper drawers and in some cases in the freezer . This doesn’t hurt anyone but why should I have to pay to have this corrected because they failed to accept responsiblity for the flaw. this flaw causes an ice dam on the drain to remove the water and instead the water spills over and under the drawers and in some cases in the drawer. This is well documented on You TUbe on how to repair because Samsung won’t accept responsibility. This is used on a daily basis and is an expensive purchase to have to deal with water and ice ruining food and having to pay to have a 6.00 part replaced where the technician charge is 129.00 just to come to the door.

    Model
    RF261BEAESR
    Serial number
    JKKK4BBH601778W
    Bought from
    BEST BUY
    Bought
    Jul 13, 2017
    Where
    Canton, Michigan: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Nov 30, 2020, sent to the company Feb 4, 2021, published by CPSC Feb 19, 2021

    The product, in the report: Trio door refrigerator (2 doors on top and a freezer on the bottom)

    2015: The ice maker started freezing and it stopped dispensing ice. The consumer had to use a hair dryer every 2 weeks, because Ice would build up and the drawer would be stuck. The consumer had to use a hair dryer to remove some of the ice around this compartment.

    The dispenser would work fine a week or two, but it would freeze up again.

    2015: The consumer called the manufacturer and the retailer numerous times. Reports were taken to document her incident, but a technician never came out to work on the fridge.

    There is a twin cooling plus, part in the back of the fridge. It has stopped working. The consumer used a thermometer and found that it was 60 degrees in the back of the fridge.

    11/30/2020: The consumer gave a child some milk from the fridge this morning and found that it had spoiled and was warm.

    Even those the mfr. and the retailers have documented these incidents, nothing has ever been done for her.

    Model
    RF28HMEDBSR/AA
    Serial number
    065L43BF907945T
    Bought from
    Electronic Espress, Tennessee
    Bought
    Mar 1, 2015, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  64. No incident, no one hurt

    Made Nov 28, 2020, sent to the company Dec 17, 2020, published by CPSC Jan 5, 2021

    The product, in the report: Samsung refrigerator model RFG238AARS/XAA. Dimensions are: 35.75’’ X 30.5’’ X 69.75’’ Stainless steel refrigerator with French doors, freezer on the bottom and contains an ice maker in the door. Made in Korea.

    Samsung refrigerator model RFG238AARS/XAA has not functioned properly in the time we’ve owned in since 2014. We’ve had 2 repairs done which didn’t help. The unit doesn’t stay cold causing food to spoil over the years, including sour milk and rotten eggs. Extreme caution has been needed when eating food from the refrigerator, especially for our daughter who has health issues. Ice builds up inside the refrigerator section air vents causing reduced air flow needed to keep the refrigerator cold. We’ve placed 2 digital thermometers in the unit; temperatures have been over 50 degrees. That’s when the defrosting has to be done again. Numerous times it has had to be unplugged to defrost the frozen coils only to ice up again as the weeks pass. So much time and effort has been spent on trying to keep the refrigerator from freezing up in addition to the “total thaw” method of taking everything out and unplugging it for 2 days waiting for it to thaw. Hair dryers speed up the thawing process but only partially get the ice off of the coils. Samsung has been called several times and they don’t admit any problem, saying that an authorized Samsung repair person can be sent out at our expense.

    Model
    RFG238AARS/XAA
    Serial number
    C29843ADC00136T
    Bought from
    Lowes
    Bought
    Mar 6, 2014
    Where
    Aiken, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 15, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  65. No one hurt

    Made Nov 27, 2020, sent to the company Jan 6, 2021, published by CPSC Jan 22, 2021

    The product, in the report: Samsung Refrigerator/freezer stainless steel model # rf4289hars

    My Samsung refrigerator (model #rf4289hars) is unsafe due to ice building up so thick on the chest freezer drawer floor that it will not shut completely and our food begins to thaw causing unsafe food temperatures.

    Model
    rf4289hars
    Bought from
    HH Gregg, Tennessee
    Bought
    Jul 5, 2012
    Where
    Clinton, Tennessee: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Nov 26, 2020, sent to the company Dec 17, 2020, published by CPSC Jan 5, 2021

    The product, in the report: Samsung - 27 cu. ft. Large Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser - Fingerpring Resistant Black Stainless Steel

    Samsung refrigerator showing incorrect temperature. Showing temperature 15+degrees lower than actual

    Model
    RF27T5201SG/AA
    Serial number
    0b4h4bbn700055b
    Bought from
    Best buy.com
    Bought
    Aug 5, 2020
    Where
    KATY, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  67. Hurt, no treatment

    Made Nov 20, 2020, sent to the company Dec 10, 2020, published by CPSC Dec 28, 2020

    The product, in the report: Samsung Refridgerator RF31FMESBSR/AA

    Samsung Refridgerator RF31FMES failed to keep food at a safe temperature for consumption

    Model
    RF31FMESBSR/AA
    UPC
    0887276023465
    Serial number
    w65143BDA02546t
    Bought from
    Warehouse Discount Center
    Bought
    Jul 10, 2014
    Where
    Solvang, California: Home/Apartment/Condominium
    Who was involved
    Age 5, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  68. No one hurt

    Made Nov 19, 2020, sent to the company Dec 11, 2020, published by CPSC Dec 29, 2020

    The product, in the report: samsung french door refrigerator

    back of refrigerator freezes up and temp rises above 40F. water and ice collect under drawer. mold/mildew grow in hard to reach corners because of the high temp and humidity. i have to manually defrost every few months.

    Model
    rf26j7500sr/aa
    Serial number
    0af84bbgb00906e
    Bought from
    best buy
    Bought
    Dec 1, 2015, about then
    Where
    Twinsburg, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made Nov 17, 2020, sent to the company Dec 15, 2020, published by CPSC Dec 31, 2020

    The product, in the report: Samsung refrigerator

    My Samsung refrigerator has had unsafe temperatures that caused many foods to be spoiled and now my refrigerator has mold growing.

    Model
    RF 263BEAESR
    Serial number
    JKJ44BBCC00221T
    Bought from
    Sears
    Bought
    Dec 12, 2013, about then
    Where
    Edinburg, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  70. No incident, no one hurt

    Made Nov 16, 2020, sent to the company Dec 17, 2020, published by CPSC Jan 5, 2021

    The product, in the report: Samsung refrigerator SN: 065L43BFC01336E Model : RF28HMEDBSR/AA Purchased 2015

    Samsung refrigerator says 34 degrees Fahrenheit on outside of refrigerator but food was spoiling. I purchased a thermometer to put in the refrigerator with temperatures reading between 46 and 52 degrees Fahrenheit.

    Model
    RF28HMEDBSR/AA
    Serial number
    065L43BFC01336E
    Where
    Canonsburg, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 33, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  71. No one hurt

    Made Nov 13, 2020, sent to the company Dec 8, 2020, published by CPSC Dec 22, 2020

    The product, in the report: samsung refrigerator french door stainless steel. model number rf4287hars

    samsung fridge doesnt keep fridge cool, freezer temp drop too, the food items defrost

    Model
    rf4287hars
    Serial number
    102043cz801292n
    Bought from
    sears
    Bought
    Oct 4, 2017, about then
    Where
    san antonio, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  72. First aid

    Made Nov 12, 2020, sent to the company Dec 9, 2020, published by CPSC Dec 23, 2020

    The product, in the report: Samsung 4 door stainless steel refrigerator 30.4 cu ft.

    I purchased a Samsung refrigerator in 2014. The ice maker had issues from day one and never worked correctly. Samsung has a class action lawsuit out for their ice maker issue. The ice for buildup started to cause damage to the fridge so I would have to thaw it out and scrape it off with a putty knife. The ice was Sharp and Jagged and on three occasions cut my hand pretty bad trying to get the ice build up off. I contacted Samsung multiple times for this issue and they either claimed that there was no fix for this issue, or claim that there was no issue at all and would never help me. The fresh food compartment stop Cooling and would get 263 degrees its coldest. I contacted Samsung again, and they gave me the run-around multiple times claiming that it was not under warranty and they could not do anything. I had to contact them dozens of times and they finally agreed to come out and repair it. They sent a tech out and he did multiple tests and then just left. I had to contact Samsung multiple times to figure out if they were going to fix the fridge since we had nothing to keep our food cold, we had multiple issues trying to keep our food at the proper temperature. We had hundreds of dollars of food go to waste and including our youngest getting sick from eating a string cheese that had gone bad, giving him food poising. I had a third-party repair company come out to look at the fridge. He looked at it and said that the compressor the evaporator coil and the sponge was dry so, we’re all warranty tissues for 10 years and Samsung should prepare this. He also explained that the refrigerant [REDACTED] what’s leaking from the compressor which was r600a and is extremely flammable. He explained that since we had a gas stove with an open flame next to the fridge with this [REDACTED] refrigerant leaking out, that could cause an explosion. I was extremely worried since I have three kids under the age of eight. I was concerned for their safety and also the [REDACTED] leak burning my house down. I contacted Samsung again and told them about the extreme danger of the [REDACTED] leak and it causing an explosion. They told me that they refused to repair the fridge and did not care that there was an explosion Danger. Since I was so concerned about this issue, I had to move to fridge out of the house and go purchase a new one. I am still fighting The Samsung to get a refund since they did not honor their warranty and they have been selling defective fridges since 2006 with the same issues. I am on shock since there was a health danger with the fridge not keeping food at the correct temperature and even worse that the [REDACTED] leak could have exploded. Samsung has continued to sell their defective fridge design knowingly. They should be held reliable for scamming customers into buying defective equipment and refusing to honor their warranty.

    Model
    RF32FMQDBSR/AA
    Serial number
    W76643BF501574Z
    Where
    Stockton, California: Home/Apartment/Condominium
    Who was involved
    Age 37, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  73. No one hurt

    Made Nov 10, 2020, sent to the company Dec 8, 2020, published by CPSC Dec 22, 2020

    The product, in the report: Samsung French Door refrigerator, stainless steel, model# RF263BEAESR/AA serial# JKJ44BBFA07569X// icemaker in door

    My samsung acct has extensive notes on the issue I am having with my defective Samsung refrigerator model RF263BEAESR...this has been an ongoing problem for months and months including 6 hour chats with Samsung, 2 repair calls, unanswered emails, phone calls...I have been on hold for over 2 and a half hours on my phone last week with case management they would not pick up and answer the call....I have 6 people in my house, a refrigerator that has been repaired twice in the same week and the fridge is still not cooling, it stays over 40 degrees, I have thrown away food, I have filed a complaint with the NJBBB, I am communicating with an attorney on small claims court, I have sent in info on food loss compensation, no response... I just want a refund of 2000 for the cost of the defective fridge and 400 for food loss compensation. I am in contact with our local news station, my uncle works at one and a family friend works at the other, they are working on a story that shows what issues people are having with this particular refrigerator. I am seeing my doctor for anxiety that has come back due to the stress of this cooling issue, and my child has an upcoming appt with an internal doctor to see if his stomach issues are from improperly cooled food. i just want to replace my defective refrigerator with one that cools properly. This company continues to give the run around even though a refund is the right thing for Samsung to do for their customers; I have been on too many phone calls and chats and emails than should be necessary for resolution to this continuous problem. Thank you for your time.

    Model
    RF263BEAESR
    Serial number
    JKJ44BBFA07569X
    Where
    Mobile, Alabama: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made Nov 10, 2020, sent to the company Dec 17, 2020, published by CPSC Jan 5, 2021

    The product, in the report: Samsung French Door refrigerator. Model : RF28HFEDBSR

    I purchased a Samsung French Door refrigerator in 2015. By the end of 2016, the ice maker failed. I couldn’t afford to call a repairman and had seen online that typically, the fixes didn’t last. In 2020, I realized that there are groups supporting owners of Samsung products and there are class action lawsuits. I reached out to Samsung, and they sent a repair person. I now have ice, but within 4 days my refrigerator began to sound like an airplane taking off, and I noticed that the temperature in the refrigerator didn’t feel cold. I bought a thermometer meant for fridges. It has consistently measured between 44 and 56* in the past two weeks- much too warm to keep food safe. Samsung refused to send out another repair person, but offered me half of the price of my original unit. I can not afford to purchase a new item with that amount, and I do not feel like it should be applied to service calls which clearly won’t work on these defective units. It is a fact that Samsung have knowingly been selling defective items since the early 2000’s. The evidence for this are the hundreds of service bulletins they issue for their refrigerators.

    Model
    : RF28HFEDBSR
    Serial number
    065K43AFA06699F
    Bought from
    Home Depot
    Where
    Allison Park, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made Nov 9, 2020, sent to the company Dec 8, 2020, published by CPSC Dec 22, 2020

    The product, in the report: Samsung French Door Counter Depth Refrigerator

    3 words - Samsung Ice Maker Because of the stress that the ice puts on the bin when it freezes up, the bin has cracked and now pieces of plastic are appearing in the ice.

    Model
    RF23M8070SG
    Serial number
    093M43BJ300678J
    Bought from
    ApplianceSmart, Georgia
    Bought
    Sep 27, 2017, about then
    Where
    Georgia: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Nov 6, 2020, sent to the company Dec 8, 2020, published by CPSC Dec 22, 2020

    The product, in the report: French door fridge with freezer drawer in the bottom and ice and water in the door

    My Samsung ice maker kept freezing and in September 2020 they replaced the whole thing and the ice drawer never fit right, on top of that the tech ran over the water line and flooded the kitchen. The auger in the back has split and plastic is coming out of the ice maker and I almost swallowed it.

    Model
    RF28HFEDTBC/AA
    Serial number
    065v43ag700186k
    Bought from
    Lowes, Massachusetts
    Bought
    May 21, 2016
    Where
    MIDDLEBORO, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 44, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  77. No incident, no one hurt

    Made Nov 6, 2020, sent to the company Dec 17, 2020, published by CPSC Jan 5, 2021

    The product, in the report: Samsung model RF28HFEDBSR/AA

    Samsung refrigerator display temperature is minimum 5 degrees colder and up to 15 degrees colder than the refrigerator actually is running at.

    Model
    RF28HFEDBSR/AA
    Serial number
    S/N: 065K43AFA00322V
    Bought from
    Home Depot
    Bought
    Feb 1, 2015, about then
    Where
    Centennial, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 34, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  78. First aid

    Made Nov 5, 2020, sent to the company Dec 3, 2020, published by CPSC Dec 17, 2020

    The product, in the report: Samsung French door refrigerator stainless steel 28 cubic feet

    I have a Samsung refrigerator that has unsafe temperatures. Samsung has been made aware & has known of the defects since 2009 if not sooner. On 9/11/2020, my fridge went over 77 degrees & I lost entire contents to spoilage. Well over $500+ worth. I purchased 3 thermometers & temps inside fridge are Consistently Over 40+degrees & spontaneously & sporadically will go up to over 50+ degrees. As the temp on outside of fridge states 34degrees. I believe that is why We have had stomach issues, nausea & have tossed spoiled food over the past few years.

    Model
    RF28HFEDBSR/AA
    Serial number
    065K43AG301035W
    Bought from
    Best buy, New York
    Bought
    Jul 4, 2015, about then
    Where
    Poughkeepsie, New York: Home/Apartment/Condominium
    Who was involved
    Age 53, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  79. No one hurt

    Made Nov 4, 2020, sent to the company Nov 13, 2020, published by CPSC Nov 30, 2020

    The product, in the report: Samsung 4 door French door fridge stainless steel with screen ice maker in fridge and ice water buttons on outside left door Model RF28HMELBSR/AA

    Ice maker broke. It froze up. Screen stopped working. Back panel froze up drips water causing food to mold and mold in fridge also. Rusted parts. Red liquid dripping from ice maker. Ice and water buttons on outside of door leaks.

    Model
    RF28HMELBSR/AA
    Serial number
    065Q43BG300052F
    Bought from
    Best Buy
    Bought
    Apr 11, 2015
    Where
    Madison, Alabama: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  80. No incident, no one hurt

    Made Nov 4, 2020, sent to the company Dec 17, 2020, published by CPSC Jan 5, 2021

    The product, in the report: French Door Refrigerator with a flex drawer

    My Samsung refrigerator mostly likely never got completely cold. Our food spoiled and we have been without a working refrigerator. Luckily we did not get sick

    Model
    RF28R7201SR/AA
    Bought from
    Home Depot
    Bought
    Feb 21, 2020, about then
    Where
    Santa Fe, New Mexico: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  81. No incident, no one hurt

    Made Nov 3, 2020, sent to the company Nov 16, 2020, published by CPSC Dec 1, 2020

    The product, in the report: Samsung Refrigerator

    My Samsung refrigerator door shelves disintegrated causing shards of plastic to fall into my food.

    Model
    RF28JBEDBSG/AA
    UPC
    07Y743AJ301883H
    Serial number
    07Y743AJ301883H
    Bought from
    Lowes
    Bought
    Jun 1, 2017, about then
    Where
    BYRON, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  82. No one hurt

    Made Nov 2, 2020, sent to the company Nov 10, 2020, published by CPSC Nov 25, 2020

    The product, in the report: Samsung 24 cu-in French Door Refrigerator: Model Name : RF25HMEDBSR S/N: 065N43BDB00010J Stainless Steel

    I purchased a Samsung 4 door french door in January. Since day 1 we’ve had issues with the ice maker, either freezing up, or dispensing crushing. Food stored in the fridge always seemed not as cold as what we’d come to expect from our old refrigerator. After a while the fan started making noises. We figured it needed to be defrosted( this is a few year old, top of the line fridge, it should never need to be defrosted manually). It worked ok for a few months, and the same thing started happening. Since last year, this has been a monthly occurrence, and we know the fridge is not cooling properly because the fan would eventually frost over, stop and then all our food would go bad. We also have a toddler who’s breast milk and food was kept at this fridge and after checking the actual temps with a real thermometer it’s not uncommon for it to show temps inside in the 50’s and 60’s when it starts acting up. At this point we can’t keep any food in there, and we’ve resorted to just using the middle and freezer and have to pretty much go for groceries and cook everyday, in the middle of a pandemic of all things.

    Model
    RF25HMEDBSR
    Serial number
    065N43BDB00010J
    Bought from
    SEARS
    Bought
    Jan 30, 2014
    Where
    berkey, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 1, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  83. No incident, no one hurt

    Made Nov 1, 2020, sent to the company Nov 16, 2020, published by CPSC Dec 1, 2020

    The product, in the report: Stainless steel French door refrigerator

    Two year old refrigerator stopped working. Reached 64 degrees. Food spoiled

    Model
    Rf26j7500sr
    Serial number
    0af84bbjc00761h
    Bought from
    Home Depot king of Prussia
    Bought
    Dec 16, 2018, about then
    Where
    Wayne, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 32, Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  84. Hurt, no treatment

    Made Oct 29, 2020, sent to the company Nov 6, 2020, published by CPSC Nov 23, 2020

    The product, in the report: 2015 Samsung French door 26cubic foot refrigerator with ice and water on the outside of the door.

    Temperature readings on outside of fridge are claiming it in 38 degrees. Secondary thermostat that I provided inside the fridge read 63 degrees.

    The refrigerator is a 2015 French door Samsung. My daughter became sick the previous day due to the temperatures reading wrong from eating spoiled food.

    This is a known issue with Samsung, the back of the refrigerator completely freezes up cause the unit not not cool properly. They have refused to acknowledge that they have an ongoing issue with these types of refrigerators.

    Model
    Rf263beaesr
    Serial number
    Jkj44bbgb02902r
    Where
    Chesapeake, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 8, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  85. Hurt, no treatment

    Made Oct 27, 2020, sent to the company Dec 3, 2020, published by CPSC Dec 17, 2020

    The product, in the report: Stainless steel fridge 36 inch wide frenchdoor 4 doors

    Purchased a brand new Samsung fridge about 7 weeks ago. It doesn’t work because temperatures are fluctuating from 30 to 50 Fahrenheit. Setting set to 37

    Model
    RF28R7201SR/AA
    Serial number
    0B2C43BN603219V
    Bought from
    Lowes white marsh md, Maryland
    Bought
    Sep 11, 2020
    Where
    Essex, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 55, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  86. No incident, no one hurt

    Made Oct 26, 2020, sent to the company Nov 16, 2020, published by CPSC Dec 1, 2020

    The product, in the report: French door refrigerator

    Samsung Refrigerator does not cool to proper food storage temperatures.

    Model
    RF28HMEDBSR/AA
    Serial number
    065L43BK101389Z
    Bought from
    Best Buy
    Bought
    May 21, 2018
    Where
    Dallas, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 4, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  87. No one hurt

    Made Oct 26, 2020, sent to the company Dec 17, 2020, published by CPSC Jan 5, 2021

    The product, in the report: Samsung 25 cu. ft. Food Showcase Side-by-Side Refrigerator with Metal Cooling in Stainless Stee Model rh25h5611sr

    I have a side by side Samsung rh25h5611sr refridgerator freezer and the temperature will stay “normal” for about 203 weeks then shoot up to about 55-60 degrees (sometimes in the middle of the night) and stay there for 2-3 days and then re-adjust back to normal.

    This is a known defect with 90% of Samsung refridgerators and freezers, multiple calls in Samsung Care do not help as they just say “the product is out of warranty” and they will not send someone out to repair it....

    Model
    rh25h5611sr
    Serial number
    0afc4bbg601862k
    Bought from
    Nebraska Furniture Mart
    Bought
    Jul 2, 2018, about then
    Where
    Prosper, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  88. No one hurt

    Made Oct 24, 2020, sent to the company Dec 17, 2020, published by CPSC Jan 5, 2021

    The product, in the report: Samsung French Door Refrigerator , Stainless Steel, Model RF26HFENDSR/AA

    I have had several cooling issues with Samsung refrigerator and have lost food.

    Model
    RF26HFENDSR/AA
    Serial number
    OAF24BBFB05057T
    Bought from
    Best Buy
    Bought
    Nov 14, 2015
    Where
    Land O Lakes, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made Oct 23, 2020, sent to the company Dec 17, 2020, published by CPSC Jan 5, 2021

    The product, in the report: Samsung Refrigerator Model RF31FMESBSR/AA

    SAMSUNG REFRIGERATOR The digital display is set point.....Although you will notice that when starting from a warm refrigerator you can watch the digital display run down as the temp decreases. But once the temp gets down near the set point it will always show the Set Point temp regardless of what the inside temp is. Get an accurate thermometer for your fridge and freezer for reference. This is first and foremost my initial food safety complaint with Samsung. I was drinking warm milk and nearly spoiled food for months before I realized the disconnect between the Set Point and actual in box temps

    Model
    RF31FMESBSR
    Serial number
    W65743BD40142P
    Bought from
    sears
    Bought
    Mar 2, 2015, about then
    Where
    Ponca City, Oklahoma: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Oct 22, 2020, sent to the company Dec 9, 2020, published by CPSC Dec 23, 2020

    The product, in the report: Samsung Family Hub 20 QTY 222 Cu Ft 4Door French 1 Door CounterDepth Refrigerator Stainless Steel Model: RF23M8570SR

    Refridgerator does not read the right temp, it fluctuates between 35 and 45 degrees. Ice maker is defected and freezes over and leaks onto floor and inside fridge.

    Model
    RF23M8570SR
    Serial number
    097J43BJA00232V
    Bought from
    bestbuy
    Bought
    Nov 29, 2017
    Where
    Annapolis, Maryland: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand samsung family hub, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made Oct 21, 2020, sent to the company Dec 9, 2020, published by CPSC Dec 23, 2020

    The product, in the report: Samsung 36” refrigerator 35 3/4” x 28 7/8” x 71 7/8”

    Our Samsung refrigerator has displayed 34degrees on the temperature display on the outside of the door. After several weeks I really noticed that things were going bad quickly. Checking the temperature with a thermometer, the actual temperature read 52 degrees. We unplugged and re-plugged the refrigerator to re-set the temperature. This has worked, every time (5times in the last several months)

    Model
    RF23J9011SR/AA
    Serial number
    07GG43BG90014X
    Where
    Lake worth, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsumg, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  92. No one hurt

    Made Oct 20, 2020, sent to the company Dec 9, 2020, published by CPSC Dec 23, 2020

    The product, in the report: Samsung French door fridge

    I bought a Samsung fridge and have since repaired the fridge 3 times. The freezer has went out 3 times. The freezer is gaining mold and doesn’t keep food items cold.

    Model
    RF28HMEDBSR
    UPC
    RF28HMEDBSR/AA
    Serial number
    065L43BDC06893R
    Where
    Goldsboro, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  93. Seen by a doctor or nurse

    Made Oct 16, 2020, sent to the company Nov 19, 2020, published by CPSC Dec 4, 2020

    The product, in the report: Samsung Refrigerator

    The internal temperatures of the refrigerating and freezing compartments are not constant.

    Model
    RF28HMEDBSR/AA
    Serial number
    065L43BGA08120A
    Bought from
    Lowes
    Bought
    Mar 10, 2016
    Where
    Raleigh, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 47, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  94. No one hurt

    Made Oct 13, 2020, sent to the company Nov 25, 2020, published by CPSC Dec 10, 2020

    The product, in the report: Samsung French door refrigerator, black stainless. Model rf263beaesg/aa

    My Samsung refrigerator, model rf263beaesg/aa, does not maintain a safe temperature for my foods!

    Model
    rf263beaesg/aa
    Serial number
    0ajc4bbh203093w
    Bought from
    Hhgregg
    Bought
    Mar 20, 2016, about then
    Where
    South mills, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Oct 12, 2020, sent to the company Nov 25, 2020, published by CPSC Dec 10, 2020

    The product, in the report: Samsung Refrigerator/freezer 27.8 qf with dual ice maker, model RF28HDEDTSR

    ice maker quit working, fan makes noise, stops cooling and is too warm inside. has been repaired but still has problems keeping food cool at a safe level. Temp indicator on door reads 34 but is 57 in side. to get it working correctly again we unplug power for a few hours,

    Model
    RF28HDEDTSR/AA
    UPC
    604823
    Serial number
    06DU43AF802055F
    Bought from
    Lowe’s Home Improvement
    Bought
    Nov 23, 2014
    Where
    Fort Mill, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  96. Hurt, no treatment

    Made Oct 9, 2020, sent to the company Nov 17, 2020, published by CPSC Dec 2, 2020

    The product, in the report: Samsung Refrigerator Model RF28R7201SG/AA French door refrigerator

    Brand new refrigerator purchased 10 months ago not cooling properly - Temperature on refrigerator shows 37degress but when you use an actual thermometer it read 41 and 42 degrees. This could of been occuring for unknown amount of time as I just purchased the thermometer because something was not right and my son was sick the week prior after drinking milk - Reported to manufacturer 2 days ago and waiting for a call back for service

    Model
    Model RF28R7201SG/AA
    Serial number
    0B2B43BMA00287T
    Bought from
    Best Buy
    Bought
    Nov 28, 2019
    Where
    Parkville, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 6, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  97. No incident, no one hurt

    Made Oct 9, 2020, sent to the company Nov 16, 2020, published by CPSC Dec 1, 2020

    The product, in the report: Samsung French Door Refrigerator

    My 4-year old Samsung French Door fridge displays an incorrect temperature while food spoils. Has been repaired twice unsuccessfully. This has been reported by 29,000 Samsung customers on a [REDACTED] Group and class action lawsuit.

    Model
    RF28HFEDTSR
    Serial number
    065P43AGA00171L
    Bought from
    Lowes
    Bought
    Feb 13, 2016
    Where
    Wyoming, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 19, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  98. No one hurt

    Made Oct 9, 2020, sent to the company Nov 25, 2020, published by CPSC Dec 10, 2020

    The product, in the report: Samsung 4 door flex refrigerator, black stainless model RF23J9011SG/AA

    Samsung refrigerator not cooling at the proper temperature causing food to spoil, and now it does not cool at all.

    Model
    RF23J9011SG/AA
    UPC
    Not available
    Serial number
    07ZB43BKB0017A
    Bought from
    Gerhard’s appliances
    Where
    Harleysville, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  99. No one hurt

    Made Oct 8, 2020, sent to the company Nov 12, 2020, published by CPSC Nov 27, 2020

    The product, in the report: Samsung RF268 Series 26 cu. ft. capacity French Door Fridge. Model name is RF268ABWP.

    I am wanting to report my Samsung French Door refrigerator. The manufacturer date is September 2010. I purchased this in November 2011. This fridge has had issues since day 6 of owning. Samsung is aware they have issues with this product and will not recall it. The ice maker up top freezes and also leaks constantly. The leaking has caused mold on the inside and outside of the ice maker. The compressor makes a winding noise. The food will be up to temp one day and then the next day the thermometers will read up to 20 degrees warmer than the unit is displaying! This has caused multiple food items to spoil and go bad. We have had several tummy issues due to the unsafe and unknowing temperatures.

    Model
    RF268ABWP
    Serial number
    43FB4GBZ900512A
    Where
    Greer, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  100. No one hurt

    Made Oct 8, 2020, sent to the company Nov 25, 2020, published by CPSC Dec 10, 2020

    The product, in the report: Stainless steel two door samsung fridge

    My Samsung fridge is not keeping its cool temperature, Im consuming warm food sometimes without knowing til later. Fridge says ot 40F but is always way warmer then that

    Model
    RS25H5111SR
    Serial number
    0AC64BBFA02522V
    Bought from
    Conns Tulsa
    Bought
    Apr 1, 2016, about then
    Where
    Tulsa, Oklahoma: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Refrigerators

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