Samsung refrigerators

The reports, as CPSC published them

1. No incident, no one hurt

   Made Oct 18, 2026 · , sent to the company Oct 21, 2026 · , published by CPSC Nov 4, 2026

   The product, in the report: Samsung 28 cu. ft. 3-Door French Door Refrigerator with AutoFill Water Pitcher

   Parts of the icemaker apparatus break and dispense with the ice, creating a choking hazard.

   Model

   RF28R6221SR

   Serial number

   0CCB43AR102147B

   Bought from

   Costco.com

   Bought

   Feb 24, 2021

   Where

   Arlington, Texas: Home/Apartment/Condominium

   Who was involved

   Age 45, Female

   The reporter’s relation to them

   My Spouse

   As this report names them

   Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

   How badly, in CPSC’s words

   No Incident, No Injury

2. First aid

   Made Sep 30, 2026 · , sent to the company Oct 7, 2026 · , published by CPSC Oct 22, 2026

   The product, in the report: Samsung French-door refrigerator, Model No. RF27T5201SR/AA, Serial No. 0B4J4BCTC01737H, manufactured December 2022. Stainless steel finish, 27 cu ft capacity, three-door French-door configuration with a bottom freezer drawer and an external water-ice dispenser. Approximate dimensions, 35 3/4 inches wide by 35 3/8 inches deep by 70 inches high, with handles and hinges. Standard full-size residential kitchen refrigerator, installed new in the home in April 2023.

   “On September 10, 2026, at approximately 6:00 p.m., the upper door of our Samsung French-door refrigerator (Model RF27T5201SR/AA, Serial No. 0B4J4BCTC01737H, manufactured December 2022) completely detached from its hinges without warning and fell to the kitchen floor. The door fell in close proximity to me, creating a serious risk of injury. Refrigerated contents stored in the door bins, including glass containers, were thrown across the floor and broke on impact. While cleaning the area, I sustained a laceration/puncture injury to my foot from broken glass. Since the incident, we have been unable to safely secure the door and have had to hold it shut with duct tape as a temporary measure, as no permanent repair has been made. We have young children and pets who are regularly near the refrigerator. This unit also experienced a separate, intermittent ice maker malfunction approximately two to three months before this incident. The refrigerator was installed new in April 2023 and has only ever been used for normal residential purposes.”

   Model

   RF27T5201SR AA

   Serial number

   0B4J4BCTC01737H

   Where

   Bayville, New Jersey: Home/Apartment/Condominium

   Who was involved

   Age 51, Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

   How badly, in CPSC’s words

   Injury, First Aid Received by Non-Medical Professional

3. No one hurt

   Made Sep 23, 2026 · , sent to the company Sep 28, 2026 · , published by CPSC Oct 13, 2026

   The product, in the report: Samsung 32CU refrigerator RF32CG5300SR

   Purchased Fridge in May 2026. It is currently October 2026 and the freezer is no longer cooling, however the fridge is cold. I called samsung and they verified the compressor/cooling fan had stopped working. I worked with them to get this set up for repair. They insisted that we can only utilize the service company they provide, which is based in a state in a complete different timezone. I asked to get this switched since they do not have availability during the time I can get the repair and was placed with a separate company that never responded to the request and the number did not show up as that company. I called samsung back and they have now moved it back to the first company and are insisting I have to utilize them and go another 1.5 weeks without repair. Since the company will only hand service calls on Monday. I tried escalating and samsung repeatedly hung up the phone. At this point samsung and NISI are not working to correct the cooling error in my fridge and all my groceries have been spoiled. After review I have noted multiple [REDACTED] claims with both companies regarding this fridge and the same issue with the cooling fan. Additionally, the thermostat in the fridge is reading incorrectly and stating the freezer is currently at -8, however the ice cream and popsicles are soup.

   Model

   RF32CG5300SR

   Serial number

   0BXG4Bcy703089T

   Bought from

   Lowes

   Bought

   May 1, 2026, about then

   Where

   United States: Home/Apartment/Condominium

   Who was involved

   Unspecified

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

   How badly, in CPSC’s words

   Incident, No Injury

4. No one hurt

   Made Sep 15, 2026 · , sent to the company Sep 18, 2026 · , published by CPSC Oct 9, 2026

   The product, in the report: Fridge

   I am filing this formal report to document a severe, unmitigated consumer safety hazard regarding a Samsung Bespoke refrigerator. The freezer compartment of this premium appliance suffered a catastrophic system failure, causing internal temperatures to skyrocket to 67F. This failure has caused total spoilage of stored provisions, creating an active biological hazard and a severe public health risk within my household.Compounding this mechanical failure is an alarming display of corporate negligence and deceptive consumer practices. Diagnostics indicate that the cooling loops are physically capable of functioning (evidenced by a brief post-reset drop to 36F), but the appliance’s internal logic, switching valves, or software control loops are fundamentally defective, causing the unit to stall and climb back to a hazardous 39F.When I contacted Samsung Support to report an active, escalating property damage and food safety crisis, frontline corporate representatives deliberately terminated the phone call and hung up on me to prevent me from obtaining a mandatory 10-digit emergency service ticket. Samsung is actively using its customer support channels to insulate itself from warranty liabilities, intentionally blocking consumers from reporting hazardous appliance failures.STATUTORY BREACHES & REQUIRED GOVERNMENT INTERVENTION:Samsung Electronics America is actively violating basic consumer protection laws, failing to honor its implied warranty of merchantability, and allowing defective engineering to introduce spoiled, bacteria-ridden biological waste into American homes. Furthermore, their staff’s practice of hanging up on consumers during an active appliance emergency constitutes an unfair and deceptive trade practice under North Carolina law.I request that your agency launch an immediate inquiry into Samsungs home appliance failure rates and corporate support protocols. I demand that Samsung corporate escalations immediately bypass local contractor delays, dispatch emergency same-day remediation, and provide comprehensive restitution for the property damage and spoiled provisions caused by their defective machine.

   Where

   Charlotte, North Carolina: Home/Apartment/Condominium

   Who was involved

   Unspecified

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

   How badly, in CPSC’s words

   Incident, No Injury

5. No one hurt

   Made Sep 9, 2026 · , sent to the company Sep 14, 2026 · , published by CPSC Sep 28, 2026

   The product, in the report: French Door Refrigerator Stainless steel, 28 cubic foot, 70” H x 36.5” D x 35.75”W

   On August 22nd, 2026, I had just gotten a glass of ice and water from my Samsung refrigerator. As I began to take my first drink, I found a jagged piece of white plastic in my ice. It frightened me because I almost swallowed it. I turned off the icemaker and poured all the ice into a plugged sink to search for more pieces and told my family not to use the icemaker. Immediately, I called the phone number on the inside of my refrigerator. I spoke with [REDACTED], told her everything that happened and sent her my purchase tickets from Home Depot on Kingston Pike in Knoxville, TN along with a photograph of the piece of plastic next to a tape measure indicating the size of the piece. She provided me with a ticket number ([REDACTED]) and said someone would contact me within two days. I took notes instead of recording the conversation since my refrigerator was still under the manufacturer’s warranty. After not hearing from Samsung for three days, I called and spoke with [READCTED] and learned my “event” had been closed because no one was able to “reach” me. I had been checking all emails, voice mails, texts, and junk mail because the issue was critical. On August 26th, no one would answer the phone, and I was directed to text mail. I recorded the conversation with [REDACTED] , mentioning everything that happened and with whom I had spoken. I shared the previous ticket number, [REDACTED] I was given by [REDACTED]. [REDACTED] gave me another ticket number, [REDACTED]and told me this issue had been escalated and I would be contacted. Today, September 9th, I have still not heard from Samsung and cannot use my icemaker.

   Model

   RF28R7201SR

   UPC

   92403

   Serial number

   0B2C43BY603346H

   Bought from

   Home Depot

   Bought

   Aug 30, 2025

   Where

   Knoxville, Tennessee: Home/Apartment/Condominium

   Who was involved

   Age 69, Female

   The reporter’s relation to them

   Self

   As this report names them

   Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

   How badly, in CPSC’s words

   Incident, No Injury

6. No one hurt

   Made Sep 8, 2026 · , sent to the company Sep 10, 2026 · , published by CPSC Sep 24, 2026

   The product, in the report: Samsung refrigerator model number RF260BEAESP/AA

   My Samsung refrigerator model number RF260BEAESP/AA is not cooling. And has temperatures of 60 degrees. With water pooling in the fridge and leaking into the floor. This is a known defect and several lawsuits have already been filed

   Model

   RF260BEAESP

   Serial number

   JKLY4BBGC00100E

   Bought from

   Sears

   Bought

   Dec 22, 2018, about then

   Where

   Syracuse, United States: Home/Apartment/Condominium

   Who was involved

   Unspecified

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

   How badly, in CPSC’s words

   Incident, No Injury

7. No one hurt

   Made Sep 7, 2026 · , sent to the company Sep 10, 2026 · , published by CPSC Sep 24, 2026

   The product, in the report: Samsung 28 cu. ft. Family Hub 4-Door French Door Refrigerator with in-door ice maker and through-the-door ice/water dispenser, stainless steel finish. Free-standing residential refrigerator, approximately 36 inches wide and 70 inches tall. Model RF28NHEDBSR/AA. The defective component is the in-door ice maker assembly and its ice room housing, which feeds the exterior dispenser on the left-hand French door.

   Samsung 28 cu. ft. Family Hub 4-Door French Door refrigerator, model RF28NHEDBSR/AA, serial 0A3K43BKA00371A. Purchased new from Home Depot in December 2018. Used normally in the kitchen of a private residence by adult members of the household.

   THE DEFECT: The in-door ice maker repeatedly freezes over. The ice room frosts and fills with a solid mass of ice, the ice bucket seizes in place and cannot be removed, and the auger jams. When the dispenser is used in this condition, it discharges liquid water instead of ice, without warning, onto the person standing at the dispenser and onto the floor below.

   THE HAZARD: Water pools on a hard kitchen floor directly in front of the refrigerator, in the exact spot where a person stands to use the dispenser. A member of my household has slipped on water discharged by this dispenser. No medical treatment was required. The hazard recurs continuously because the underlying defect has never been corrected. Guests and family members, including older adults, use this dispenser without any warning that it may discharge water instead of ice.

   MANUFACTURER KNOWLEDGE: Samsung has documented this exact failure mode in its own [REDACTED], which states that the ice room housing allows warm, humid air to leak into the compartment, causing condensation and heavy ice formation.

   REPAIR HISTORY - ALL FAILED: I contacted Samsung support on at least three separate occasions. Samsung performed service under [REDACTED], repair completed July 11, 2022. I separately hired an independent appliance technician at my own expense. In August and September 2026, having exhausted Samsung’s channels, I purchased and installed genuine Samsung OEM replacement parts myself: ice maker assembly DA97-15217B and ice bucket DA97-14474C. The defect returned after every one of these repairs.

   The manufacturer’s warranty expired December 31, 2019, but the defect was present and known to Samsung before that date. Samsung has not offered a permanent remedy, a replacement, or a refund.

   Model

   RF28NHEDBSR

   Serial number

   0A3K43BKA00371A

   Bought from

   The Home Depot

   Bought

   Dec 1, 2018, about then

   Where

   Trussville, Alabama: Home/Apartment/Condominium

   Who was involved

   Unspecified

   The reporter’s relation to them

   My Spouse

   As this report names them

   Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

   How badly, in CPSC’s words

   Incident, No Injury

8. No one hurt

   Made Aug 25, 2026 · , sent to the company Aug 31, 2026 · , published by CPSC Sep 15, 2026

   The product, in the report: Samsung Family Hub French Door Refrigerator (Model: RF22N9781SG/AA)

   I have been in touch with Samsung customer service directly multiple times since July 16th, 2026 opening 4 tickets regarding my Samsung Family Hub French Door Refrigerator (Model: RF22N9781SG/AA). 3 tickets were closed without resolution or checking in with me, nor contact from or appointment availability by their designated service provider. Today is August 25, 2026. Ticket numbers are [REDACTED]opened 7/16/26, [REDACTED] opened 8/18/26, [REDACTED] opened 8/25/26 at [REDACTED] pm est, then [REDACTED] the same day at [REDACTED] pm est using their AI support feature (which for the first time sent me an email confirmation referencing the ticket number, unlike the disjointed and unrelated series of texts when opening all previous tickets). Samsung and their service provider have been unable to schedule a repair for the defective ice maker, refrigeration unit and freezer which have caused food spoilage issues for over a month. This specific lineup of Samsung refrigerators has been widely cited in public consumer safety databases for cooling failures and ice maker defects.

   Model

   RF22N9781SG AA

   Serial number

   0A4G43BK400491Y

   Bought from

   Lowes, Washington, PA 15301

   Where

   Hickory, Pennsylvania: Home/Apartment/Condominium

   Who was involved

   Unspecified

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

   How badly, in CPSC’s words

   Incident, No Injury

9. No one hurt

   Made Aug 21, 2026 · , sent to the company Aug 26, 2026 · , published by CPSC Sep 11, 2026

   The product, in the report: Samsung 36-inch, 22.5 cubic foot counter-depth 4-door French door refrigerator featuring a flexible CoolSelect Plus lower-right compartment. Dimensions: ~36 inches wide, ~72 inches tall, and ~24 inches deep (minus doors and handles) Stainless steel

   I am reporting a systemic mechanical and electronic failure in premium Samsung refrigeration units that creates an immediate food safety hazard and financial loss. Flagship models experienced sudden, ice maker burst, catastrophic cooling system failures. A certified technician inspected the units explicitly deemed the repair an “economic total loss,” noting that installing replacement parts could not guarantee a resolution to the failure. The units completely failed to maintain safe food storage temperatures, causing rapid spoilage of household perishables. Despite the technician’s official assessment that the assets are unfixable defects, Samsung Claims Management has issued a bad-faith denial to cover or replace the units. This forces consumers to choose between running a known defective appliance that cannot maintain safe food temperatures or absorbing thousands of dollars in losses.

   Model

   RF23J9011SR

   Serial number

   07GG43BN8000494R

   Bought from

   Home Depot

   Bought

   Sep 10, 2020

   Where

   Rock Hill, United States: Home/Apartment/Condominium

   Who was involved

   Unknown

   The reporter’s relation to them

   Unspecified

   As this report names them

   Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

   How badly, in CPSC’s words

   Incident, No Injury

10. No one hurt

    Made Aug 21, 2026 · , sent to the company Aug 25, 2026 · , published by CPSC Sep 10, 2026

    The product, in the report: Samsung 4-Door Flex 23 cu. ft. stainless steel 4-door smart counter-depth French door refrigerator featuring a built-in Family Hub touchscreen and a Beverage Cent Dimensions (with hinges & doors): 35.875” wide x 71.875” high x 28.5” deep.

    I am reporting a systemic mechanical and electronic failure in premium Samsung refrigeration units that creates an immediate food safety hazard and financial loss. Both flagship models experienced sudden, catastrophic cooling system failures. A certified Samsung technician inspected the units under Case #[REDACTED]and explicitly deemed the repair an “economic total loss,” noting that installing replacement parts could not guarantee a resolution to the failure. The units completely failed to maintain safe food storage temperatures, causing rapid spoilage of household perishables. Despite the technician’s official assessment that the assets are unfixable defects, Samsung Claims Management has issued a bad-faith denial to cover or replace the units. This forces consumers to choose between running a known defective appliance that cannot maintain safe food temperatures or absorbing thousands of dollars in losses.

    Model

    RF23A9771SR

    Serial number

    0KZB43AT600802W

    Bought from

    Best Buy - Rock Hill SC

    Bought

    Sep 4, 2022

    Where

    McConnells, United States: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

11. No incident, no one hurt

    Made Aug 19, 2026 · , sent to the company Aug 24, 2026 · , published by CPSC Sep 9, 2026

    The product, in the report: Samsung Bespoke AI 22 cu. ft. Counter Depth 4-Door French Door Refrigerator with Zero Clearance Fit, Food Showcase Door, Dual Auto Ice Maker with Sphere Ice, in White Glass. The reported issue involves the Sphere Ice produced by the refrigerator’s ice-making system.

    I purchased a Samsung Bespoke refrigerator in December 2025. Approximately four months later, I discovered visible white solid particles remaining after the refrigerator’s whiskey ice melted. The particles did not dissolve in the melted water and did not dissolve when rubbed or warmed in my hand.

    I contacted Samsung and was initially advised to replace the water filter. I replaced the filter, reset the ice maker, and flushed the system several times. In July 2026, I checked the whiskey ice again and found the same white, non-dissolving particles.

    I contacted Samsung again and requested an inspection. During the service visit, a Samsung-authorized technician melted the ice and personally observed the white solid particles remaining in the water. The technician also handled the particles and confirmed that they did not simply dissolve in his hand. Samsung then authorized replacement of the relevant ice-making component.

    After the component was replaced, the white particles no longer appeared in the ice.

    I do not know the chemical composition of the particles and am not claiming that they were toxic. However, this ice was intended for human consumption, and my family had consumed ice produced by this refrigerator for several months before the source of the unidentified material was corrected. I am reporting this as a potential product safety issue because unidentified, non-dissolving material appeared to be entering consumable ice from an internal refrigerator/ice-making component.

    I have photographs showing the particles, although I no longer have a physical sample.

    Model

    RM80F22WEWAA

    Serial number

    1PYU43AY900178A

    Bought from

    Samsung website - samsung.com

    Bought

    Dec 3, 2025

    Where

    Campbell, California: Home/Apartment/Condominium

    Who was involved

    Age 8, Male

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    No Incident, No Injury

12. No one hurt

    Made Aug 14, 2026 · , sent to the company Sep 1, 2026 · , published by CPSC Sep 16, 2026

    The product, in the report: Product Category: Home Appliances Product Type: Refrigerator / Freezer (Major Appliance) Brand Name: Samsung Manufacturer / Importer: Samsung Electronics America, Inc. Model Name or Number: RF32CG5400SR Serial Number: 0BXJ4BCY603526B

    PRODUCT TYPE & USE: The product is a standard residential kitchen French-door refrigerator/freezer (Samsung Model RF32CG5400SR) used daily for household food and medical supply storage. It was plugged into a standard kitchen outlet and being used under normal operating conditions. WHAT HAPPENED & WHY I AM REPORTING: This in-warranty appliance developed a severe internal electrical short to ground (compressor winding fault) that is actively and repeatedly tripping my home’s main electrical circuit breakers. On August 12, 2026, an authorized, dispatched field technician physically inspected the unit. The technician verbally confirmed the dangerous electrical ground fault and stated that a product buyout/refund was the only safe course of action. However, the manufacturer’s corporate office overrode the safety diagnosis, refused the buyout, and ordered a heavy mechanical parts rebuild on an inherently shorted electrical chassis. Overnight, at 2:42 AM on August 13, 2026, the manufacturer’s automated system unilaterally canceled the active service ticket (#[REDACTED]) and falsified the internal code reason as a minor “Accessory Issue” to erase the digital tracking path of this electrical failure. INJURY AND POTENTIAL INJURY DETAILS: No physical injuries have occurred yet, but severe injuries may have happened or could still happen. An active ground short means raw voltage leaks directly into the appliance’s exterior metal frame, creating an immediate, severe electrical shock/electrocution hazard to anyone touching the handle, as well as a structural fire risk. Furthermore, the total loss of cooling has caused two major food spoilage incidents this month, directly compromising active household medical safety and dietary needs. The manufacturer is actively suppressing safety logs while leaving a hazardous chassis in a home.

    Model

    Model #RF32CG5400SR

    Serial number

    0BXJ4BCY603526B

    Bought from

    LOWE’S HOME IMPROVEMENT STORE #2238, LUTZ, FL

    Bought

    Jul 25, 2025

    Where

    Land O’ Lakes, Florida: Home/Apartment/Condominium

    Who was involved

    Age 65, Unspecified

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

13. No one hurt

    Made Aug 11, 2026 · , sent to the company Aug 14, 2026 · , published by CPSC Aug 31, 2026

    The product, in the report: Samsung residential French-door refrigerator with a built-in automatic ice maker and through-the-door ice and water dispenser. The dispenser allows the user to select different ice settings, including Cubed Ice. The safety concern involves the ice-making dispensing system while the refrigerator is specifically set to dispense cubed ice.

    I am reporting a safety concern involving a Samsung refrigerator with an ice dispenser that creates and ejects sharp, irregular pieces of ice while the refrigerator is specifically set to dispense Cubed Ice.

    When Cubed Ice is selected, the dispenser does not consistently dispense ordinary ice cubes. It repeatedly produces a mixture of cubes, crushed ice, and sharp, jagged ice fragments. These fragments can eject from the dispenser with enough force to miss the drinking glass and land on the surrounding floor. This has occurred repeatedly during normal use of the refrigerator.

    The problem creates multiple safety concerns. Sharp ice fragments can unexpectedly enter a drinking glass, creating a potential choking or oral-injury hazard. Other pieces eject outside the glass and fall onto the floor, creating a potential slip-and-fall hazard. This is particularly concerning in a household where a child may use or be near the refrigerator. My granddaughter is not tall enough to position her hand around the top of a glass in an attempt to contain the fragments.

    I have personally resorted to placing my hand around the top of the glass while dispensing ice in an effort to prevent the fragments from flying out. Even with this precaution, pieces can escape and land on the floor. I have photographs documenting the irregular and jagged ice fragments produced while the refrigerator is set to Cubed Ice, including pieces that have landed on the floor.

    I reported this problem to Samsung. On July 24, 2026, I participated in a live video support session with a Samsung representative. During that session, I demonstrated the refrigerator and ice dispenser in real time. The representative was able to observe the condition directly through the video call. Despite observing the dispenser’s operation, I was told that what was occurring was normal and that the matter would be escalated to management.

    I subsequently escalated the safety concern to Samsung and specifically explained the potential choking, oral-injury, and slip-and-fall hazards. Samsung’s Extra Care representative acknowledged in writing the safety issues I described, including the potential slip hazard from ice accumulating on the floor and my concern regarding sharp ice fragments being dispensed while the unit is set to Cubed Ice.

    Nevertheless, Samsung declined to provide a no-cost inspection or repair because the refrigerator is outside the manufacturer’s warranty and instead offered to arrange a service appointment at my expense.

    My concern is not simply that an older appliance requires repair. My concern is that a refrigerator being operated normally and specifically set to dispense Cubed Ice repeatedly produces and ejects sharp, irregular ice fragments, that Samsung observed the condition through live video support, and that Samsung subsequently acknowledged the reported safety concerns while declining to inspect or correct the condition without charge because of warranty status.

    I am submitting this report so that the U.S. Consumer Product Safety Commission can document and evaluate this potential product safety hazard and determine whether similar incidents or complaints involving Samsung refrigerator ice-dispensing systems have been reported.

    Photographs documenting the ice fragments and relevant written communications with Samsung are available and can be provided with this report.

    Model

    Samsung refrigerator model RF28R7201SR Full model

    Serial number

    Model RF28R7201SR AA

    Where

    Kissimmee, Florida: Home/Apartment/Condominium

    Who was involved

    Age 52, Unspecified

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

14. No one hurt

    Made Aug 10, 2026 · , sent to the company Aug 13, 2026 · , published by CPSC Aug 27, 2026

    The product, in the report: Samsung French-Door Refrigerator with a built-in ice maker compartment located inside the main refrigerator section. The appliance is stainless steel, standard residential kitchen size, and features a dual-door configuration on top with a freezer drawer on the bottom. Its primary purpose is residential food storage and automated drinking ice production

    The internal structural insulation of my three-year-old Samsung refrigerator’s ice maker compartment has failed, causing a permanent air leak. Warm, ambient room air constantly infiltrates the freezing compartment, leading to severe condensation, moisture buildup, and active black mold growth on the permanent internal [REDACTED] insulation block. Because this mold is growing directly inside the ice-making assembly, it has biologically contaminated the drinking ice supply. Ingesting or breathing mold spores from this defective appliance poses an immediate respiratory and health hazard to my two young minor children. Samsung has issued technical service bulletins acknowledging this specific structural air leak design defect (Service Bulletin ASC20170602002) but refuses to remediate the health hazard for consumers outside the standard warranty period.

    Model

    RF28R7351SG

    Serial number

    0B2E43BR701021R

    Bought from

    BestBuy, California

    Bought

    Oct 1, 2022, about then

    Where

    Chula Vista, California: Home/Apartment/Condominium

    Who was involved

    Age 4, Unknown

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

15. No one hurt

    Made Aug 10, 2026 · , sent to the company Aug 12, 2026 · , published by CPSC Aug 26, 2026

    The product, in the report: Samsung French Door Refrigerator

    On the morning of July 1st, I had attempted to draw ice from the refrigerator but didn’t get any. I also noticed that the auger was not turning. I found out that the refrigerator had turned off and wasn’t powered at all. I checked the outlet and confirmed that it was disabled - the circuit breaker had tripped. Upon looking inside the refrigerator, I noticed a burnt smell inside. I was able to isolate it to the icemaker. Upon pulling out the ice bucket, I saw that it was half full, with some melted ice on the bottom and a black substance that appears to be sooth coating the sides of the bucket.

    Model

    RF263BEAESRAA

    Serial number

    JKJ44BBKB05697A

    Bought from

    Home Depot

    Bought

    Dec 14, 2018, about then

    Where

    Anaheim, California: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

16. No one hurt

    Made Aug 7, 2026 · , sent to the company Aug 12, 2026 · , published by CPSC Aug 26, 2026

    The product, in the report: Samsung Fridge Model:RF263BEAESR 7/2017 S/N. JKJ44BBJ701820P French door

    Samsung refrigerator no longer auto defrost and freezing up causing fan noise and food spoilage issue

    Model

    RF263BEAESR

    Serial number

    JKJ44BBJ7018

    Bought from

    Lowes

    Bought

    Sep 2, 2017, about then

    Where

    Branford, Connecticut: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

17. No one hurt

    Made Jul 13, 2026 · , sent to the company Jul 16, 2026 · , published by CPSC Jul 30, 2026

    The product, in the report: Samsung Frend door refrigerator

    I Bought my Samsung refrigerator Sep 2019 and about 5 years ago the ice bucket that dispenses the ice broke, for a while i was bagging the ice and then i decided to off the ice machine and even though the ice machine is off it is completely covered frozen in ice like a huge ice block, i called Samsung and they said its out of warranty and to buy another ice bucket which is over 200 dollars. In 2023 the refrigerator started completely freezing in the back and the whole bottom of the fridge under the deli tray drawer becomes a thick ice sheet and if not taken out it melts and there is water all over the bottom of the fridge!! The refrigerator has always made popping noises and the temperature goes up and down and food spoils before expiring date especially milk. Alot of people have the same complaints for the same issues Samsung needs to be held responsible for selling defective refrigerators made cheaply at an expensive price Never buying Samsung again

    Model

    RF263BEAESR

    Serial number

    JKJ44BBM800820E

    Bought from

    Best Buy, California

    Bought

    Sep 3, 2019, about then

    Where

    Guadalupe, California: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

18. No one hurt

    Made Jul 10, 2026 · , sent to the company Jul 14, 2026 · , published by CPSC Jul 28, 2026

    The product, in the report: Samsung - 25 cu. ft. Large Capacity 4-Door French Door Refrigerator with External Water & Ice Dispenser - Fingerprint Resistant Stainless Steel

    I am reporting a potential food-safety hazard involving my Samsung refrigerator. Product: Samsung refrigerator Model: RF25HMIDBSR/AA Serial number: 0B7R4BBR400363 The refrigerator consistently fails to maintain a safe internal temperature and remains above 45F, despite normal use and temperature adjustments. The FDA recommends keeping refrigerators at 40F or below to help prevent dangerous bacterial growth. As a result, perishable food stored in this appliance may spoil or become unsafe without any visible warning, creating a potential risk of foodborne illness. This appears consistent with numerous publicly reported Samsung refrigerator cooling problems involving temperature irregularities, evaporator icing, airflow failures, and refrigerators that cannot safely store food. A federal class-action complaint, [REDACTED] et al. v. Samsung Electronics America, Inc., also alleges that certain Samsung French-door refrigerators failed to maintain safe food-storage temperatures. I contacted Samsung and escalated the matter to its Office of the President. Samsung stated that diagnostic fees would be reimbursed only if an authorized technician classified the failure as a sealed-system problem. However, consumers cannot determine whether the failure involves the sealed system, evaporator, fan, sensor, control board, or another internal component. This policy may discourage consumers from obtaining necessary repairs or reporting a potentially unsafe product. I request that the CPSC investigate whether this model or related Samsung refrigerators have a systemic cooling defect, whether Samsung knew of the problem, and whether a safety warning, recall, repair program, replacement, or reimbursement remedy is warranted. I can provide temperature logs, photographs, purchase records, Samsung correspondence, technician reports, and documentation of food loss upon request.

    Model

    RF25HMIDBSR

    Serial number

    0B7R4BBR400363

    Bought from

    Best Buy outlet store, San Rafael, California

    Bought

    Jun 27, 2021, about then

    Where

    Richmond, California: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

19. No one hurt

    Made Jun 23, 2026 · , sent to the company Jun 29, 2026 · , published by CPSC Jul 14, 2026

    The product, in the report: Samsung French Door Refrigerator, Model RF28HMEDBSR/AA, Serial Number 065L43BJ600447J. Stainless steel finish, French door configuration with bottom freezer drawer. 28 cubic foot capacity. Manufactured June 2017 in Korea. Purchased new from Conn’s Home Plus, Store #154, Phoenix, AZ on August 25, 2017 for $1,999.99. Refrigerant: R-134a. The refrigerator features a built-in ice maker in the upper left door compartment and an internal temperature display panel.

    My Samsung French Door Refrigerator (Model RF28HMEDBSR/AA, Serial 065L43BJ600447J, manufactured June 2017) experienced a complete compressor failure at approximately 7 years of age. The refrigerator stopped cooling entirely while the internal temperature display continued to show normal temperatures (35F), creating a false sense of food safety. The actual interior temperature was significantly warmer, posing a food spoilage and potential foodborne illness risk. The refrigerator was being used as intended for household food and beverage storage in a residential home. No physical injuries occurred, however the deceptive temperature display prevented timely awareness of the failure, resulting in potential food safety hazards and significant food loss. Additionally, the ice maker has required multiple replacements throughout the life of the appliance and continues to malfunction despite repeated repairs. This is a known defect in this product line. Upon investigation, the compressor was found to have failed. This model (RF28HMEDBSR/AA) is among those specifically named in class action litigation regarding Samsung refrigerators failing to maintain safe temperatures. Both the recurring ice maker failures and the compressor failure appear consistent with known widespread defects in this product line affecting thousands of consumers. That covers both issues and ties it to the known defect pattern which strengthens your complaint.

    Model

    RF28HMEDBSR AA

    UPC

    887276966052

    Serial number

    065L43BJ600447J

    Bought from

    Conns Home

    Bought

    Aug 25, 2017

    Where

    Phoenix, Arizona: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

20. No one hurt

    Made Jun 18, 2026 · , sent to the company Jun 24, 2026 · , published by CPSC Jul 10, 2026

    The product, in the report: Samsung French Door Refrigerator, bottom freezer, black stainless steel, fingerprint resistant, 52.86 cubic feet (35 6/8 W x 36 1/2D x 70H), Model # RF28JBEDBSG.

    I purchased a Samsung French Door refrigerator, model #RF28JBEDBSG/AA in February 2019. The refrigerator has a 10-year warranty on the compressor. On June 8, 2026, I noticed that the food in my freezer started thawing, and condensation was building up in the refrigerator on all of my food. On Tuesday morning, I noticed a loud rattling noise coming from the refrigerator that eventually stopped. Upon checking inside the freezer, most of my food was completely thawed but still cold. I immediately called Samsung and that’s where my nightmare began. I was told that the refrigerator was out of warranty. I explained that the compressor has a 10-year warranty and that was the problem. The refrigerator was manufactured in 2018 and I bought it in February 2019. I’ve only had it for a little over seven years so the compressor is still under warranty. The representative referred me to service center, Service Quick, to have someone come out to diagnose the problem. When I called to schedule the service call, I was told I had to pay $140 upfront before the service technician would come out. The first time I tried to pay, the service center’s pay online feature did not work. I was told that a manager would call me back to take my payment over the phone. I waited for the manager to call and about an hour later, no call back. I called again and this time there was a message that the service center was closed due to system problems even though it was early afternoon. I never received a call back on Tuesday. Then on Wednesday, I called again. The representative sent me a link to my email to make the $140, which I paid. The service technician couldn’t come out until the next day, Thursday at which point I’d been without refrigeration for three days. I cleaned out all of the spoiled food which nearly filled up a 33 gallon trash bag. I salvaged a few items from the refrigerator and freezer. My son brought his camping freezer to store some of the items and I had to take a small amout of food to my daughter’s house eleven miles away. On Thursday, the service technician came out, opened the refrigerator, pointed an instrument towards the back panel and told me that the code on his instrument indicated that the compressor and the sealed-system might have to be replaced which could cost between $1,000 and $1,300. When I told him that the compressor is still under warranty, he said that I would have to call Samsung back to let them know and to find out if they were going to pay for the parts. He said that I probably will still have to pay for the labor. After much frustration, I became distraught, because I’m a seventy-one year old woman on a fixed income, and have no way of knowing how I am to pay for this service, especially since the compressor is still under warranty. I called Samsung back that same day and the customer service rep assure me that I should not have to pay for the parts and that she would call Service Quick to let them know and get back to me via text message. She never called me back on Thursday. On Friday, I called Samsung again and got a different representative. This time, the representative kept saying that the refrigerator is out of warranty. I kept explaining that the compressor is not out of warranty and that I was told the previous day that the parts would be covered by Samsung. She again, said that the refrigerator is only covered for one year and again I told her, however the compressor is covered for 10 years. She kept referring back to the out of warranty. After much frustration, I decided to hang up and try again the next day. On Saturday I called Samsung again and explained my problem. The representative told me she would give me a new service ticket that I believed was to cover parts. She said I could call Service Quick, give them the new ticket number, however, Service Quick is closed on weekends. At that point, I’d had no refrigeration for six days. On Monday, I called Service Quick and again, they said I would have to pay for parts and labor! I told them that Samsung was paying for the parts. They said that it wasn’t in their system that the parts were being covered by Samsung and then I received a text message from Samsung Support stating “Thank you for your patience. The technician provided a rough estimate of $1,000 to $1,200, as they were not yet certain whether the compressor will be covered. A new service ticket has been created for you. The service center has informed us that their CSR team will contact you directly to provide a full estimate for the sealed-system repair. This estimate will include all parts that may be required, including both evaporator coils.” I was completely confused. I called Samsung again to try to gain clarity about what was happening and the representative, again, stated that since the refrigerator is out of warranty, I would have to pay for the parts for the sealed-system even though the compressor is still under warranty. At that point, I asked to speak to a manager, which of course she wasn’t available and would have to call me back. Unfortunately, when she called, I missed her call. When I tried to call back, I had to go through the same calling cycle as before but when I asked for an agent, the call dropped. I called a second time, the call dropped! After the third attempt, the call dropped again. I’m at a complete loss. My nerves are bad, I’m stressed out and don’t know what I’m going to do. I can’t afford to buy a new refrigerator and shouldn’t have to. Upon doing my own research, this is what I’ve learned: The compressor is a crucial and foundational component of the refrigerator’s sealed system.The sealed system is the entire closed-loop network that contains the refrigerant. It is made up of several connected parts working together to cool the fridge:Compressor: Acts as the “heart” or engine, pumping the refrigerant through the system.Condenser: Coils located on the outside of the fridge that release heat.Evaporator: Coils inside the fridge that absorb the heat and create the cold air.Filter-drier / Tubing: Captures moisture and moves refrigerant between components.Because these parts are permanently welded shut at the factory to prevent refrigerant from leaking, a failure in any one of them requires specialized sealed system repairs. If the compressor goes bad, the entire sealed system has to be replaced. The Service repair that Samsung contracts, is trying to make me pay for the condenser, evaporator, filter-drier/tubing and said that Samsung is going to pay for the compressor. The entire system is one unit. I’ve lost several nights sleep and peace of mind, not to mention over $300 in food as well as having to eat out, which for me, who eats mainly a plant-based diet, has been extremely difficult.

    Model

    RF28JBEDBSG

    UPC

    DA98-01619CDK19

    Serial number

    07Y743BKB03460E

    Bought from

    Lowes

    Bought

    Feb 8, 2019, about then

    Where

    Paramount, California: Home/Apartment/Condominium

    Who was involved

    Age 71, Unspecified

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

21. Hurt, no treatment

    Made Jun 15, 2026 · , sent to the company Jun 18, 2026 · , published by CPSC Jul 7, 2026

    The product, in the report: Samsung refrigerator freezer model RF265BEAESR with digital screen

    I woke up at 5am to a grinding noise coming from the kitchen. The noise came from my Samsung Refrigerator model RF265BEAESR. When I opened the refrigerator door, smoke was streaming out of the ice maker. I removed the ice drawer and saw the ice dispenser gear was spinning, making the grinding noise as smoke spewed from it. There was a strong chemical smell in the air. I alerted my family and made them go outside while I called Samsung tech support. I pulled out the refrigerator and unplugged it.

    Model

    RF265BEAESR

    Serial number

    0ARS4BBJ400695Y

    Bought from

    Best Buy, Nevada

    Bought

    May 10, 2017, about then

    Where

    Las Vegas, Nevada: Home/Apartment/Condominium

    Who was involved

    Age 11, Unknown

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

22. No one hurt

    Made Jun 13, 2026 · , sent to the company Jun 18, 2026 · , published by CPSC Jul 7, 2026

    The product, in the report: Refrigerator

    I purchased samsung family hub refrigerator on 2020 but last year June (2025) the unit is not cooling enough specially fridge section. I paid diagnostic fee to the authorized samsung service company which was $140 and they replaced the compressor unit. But, today which 6/12/2026, the refrigerator is having same problem which the fridge is not cooling well (temperature at 30F now). So, I had to discard some of melted frozen foods and needed to move to another freezer in the garage. I requested service again and contacted samsung customer service but they were repeating same statement by saying they are only responsible for compressor part only within 10 years manufacture warranty but labor and diagnostic fee is on me even though it is exactly same issues from last year. I argued with point of failure of compressor unit less than year but they said it can be happened and they said labor and diagnostic fee is still on consumer.

    Model

    RF22N9781SR

    Serial number

    0A4N43BNA00283A

    Bought from

    samsung online

    Bought

    Nov 21, 2020

    Where

    Cypress, California: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

23. No one hurt

    Made Jun 11, 2026 · , sent to the company Jun 16, 2026 · , published by CPSC Jul 2, 2026

    The product, in the report: Samsung side-by-side refrigerator. Icemaker on front stainless steel

    I am writing to formally express my frustration regarding a Samsung refrigerator that we purchased less than one year ago.

    From the very first day, the ice maker has never functioned properly. I contacted Samsung customer service multiple times, and each time I was instructed to unplug the refrigerator, allow it to fully defrost, clean out the ice maker, and wait 24 hours before restarting it. We followed these instructions several times, but the issue was never permanently resolved.

    Unfortunately, the problems have since become much worse. The freezer stopped working entirely, causing all of the food inside to spoil. Shortly afterward, the refrigerator itself also failed, resulting in all refrigerated food being ruined as well. Altogether, we have had to discard nearly $1,000 worth of food due to this appliance failure.

    In addition to the financial loss from spoiled food, this situation has created a significant inconvenience and ongoing expense for our family. Because the refrigerator is not functioning, we have been forced to eat out daily, which is becoming extremely costly. To make matters worse, we have been unable to secure a service technician in a timely manner through Samsung.

    I am also extremely concerned about a new issue: there is now a repeated clicking noise coming from the back of the refrigerator that sounds similar to electrical sparking. This raises serious concerns about a potential fire hazard and the overall safety of the appliance.

    Given the repeated failures, financial losses, and safety concerns, I am requesting immediate action from Samsung to resolve this matter. I expect a prompt response regarding repair, replacement, or reimbursement for damages caused by this defective unit.

    I would appreciate your urgent attention to this matter.

    Model

    RS27T5200SR

    Serial number

    0B2G4BBY712432P

    Bought from

    Lowes Homestead PA

    Where

    West Mifflin, Pennsylvania: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

24. Seen by a doctor or nurse

    Made Jun 8, 2026 · , sent to the company Jun 11, 2026 · , published by CPSC Jun 29, 2026

    The product, in the report: Brand new Samsung Bespung model , the most expensive model they had complete with family hub computer screen on outside

    Brand new Samsung refrigerator most expensive model, after two months of being plugged in it formed mold inside the line with water filling my drinking picture, glasses, and ice cubes with mold

    Model

    Bespung

    Serial number

    RF29DB9900QDAA

    Bought from

    Lowes

    Bought

    Oct 12, 2025, about then

    Where

    Orlando, Florida: Home/Apartment/Condominium

    Who was involved

    Age 59, Male

    The reporter’s relation to them

    No Relationship

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Injury, Seen by Medical Professional

25. No one hurt

    Made Jun 6, 2026 · , sent to the company Jun 10, 2026 · , published by CPSC Jun 26, 2026

    The product, in the report: Samsung 4 door flex fridge 269 cu ft french door smart refrigerator with beverage cebnter Stainless steel

    Samsung 4 door flex says temp is below freezing, but actual temperature is way off freezer at 40 degrees fridge at 48

    Model

    model rf29a9671sr aa

    Serial number

    SER # 0eeh43bt302583

    Bought from

    Best BUy

    Bought

    Sep 6, 2022

    Where

    Guyton, Georgia: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

26. No one hurt

    Made May 30, 2026 · , sent to the company Jun 3, 2026 · , published by CPSC Jun 17, 2026

    The product, in the report: Samsung Refrigerator 3 door

    I purchased this refrigerator in January 2020. Since then, I have experienced repeated issues with the ice maker freezing over, solid ice accumulating behind the ice maker compartment, loud grinding and other noises coming from the rear of the unit and the ice maker area, and failures in the freezer’s cooling performance. A replacement refrigerator was previously provided because of ongoing defects, but similar problems continued with the replacement unit. Most recently, the refrigerator stopped freezing properly while also producing loud noises that appear to be related to ice buildup and interference with the fan. Despite these recurring issues, I was required to pay approximately $223 in out-of-pocket service call fees. I am concerned about food spoilage, inaccurate temperature control, potential water leakage, and the overall reliability and safety of the product.

    Model

    RF26J7500SR AA

    UPC

    0

    Serial number

    0AF84BBN301150M

    Where

    Bowie, United States: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

27. No one hurt

    Made May 26, 2026 · , sent to the company May 29, 2026 · , published by CPSC Jun 12, 2026

    The product, in the report: Stainless steel refrigerator. I hope my files were downloaded. If not, please provide an email address, and I will send the video and photos I have.

    Product: Samsung Refrigerator Model Number - RF18HFENBSR-US Incident Date: April 22, 2026 On April 22, 2026, my Samsung refrigerator overheated inside my home to the point that cardboard egg cartons stored inside the refrigerator compartment began smoking. I discovered smoke coming from inside the refrigerator and immediately unplugged the appliance because I was concerned about a possible fire hazard inside my home. The incident was especially alarming because the refrigerator was operating in an occupied residence shared with a family member. The refrigerator was approximately six years old at the time of the incident and had been used under normal household conditions. After I reported the incident, Samsung sent a technician to inspect the refrigerator. Following the inspection, Samsung informed me that the company wanted to retrieve the refrigerator for further investigation of the overheating and smoke-related incident. Since the incident occurred, I have fully cooperated with Samsungs process and preserved the refrigerator specifically because I understood the importance of allowing further investigation of a potential fire-hazard event involving a household appliance. During this time, my household experienced prolonged loss of normal refrigeration and freezer use, requiring temporary food storage measures and eventual purchase of a replacement refrigerator. Samsung later offered me a prorated refund of $433.16, conditioned upon signing Terms and Conditions that included a broad release of all current and future claims related to the incident. I informed Samsung that I was not comfortable signing those Terms and Conditions in their current form. Importantly, I never refused the refrigerator’s retrieval. To the contrary, I repeatedly requested that Samsung proceed with pickup of the appliance because I believed further investigation of the overheating incident was important. Samsung scheduled the pickup of the refrigerator for May 22, 2026. However, after I declined to sign the proposed settlement and release agreement, no one arrived to retrieve the refrigerator on the scheduled pickup date. To preserve the refrigerator for Samsungs requested retrieval and investigation, I also arranged and paid to have the appliance moved from my kitchen to the backyard for temporary storage while awaiting pickup. I am submitting this report because I believe the overheating and smoke-related incident involving this refrigerator represents a potentially serious consumer safety concern that should be documented and reviewed. As of May 26, 2026, Samsung has still not retrieved the refrigerator, despite previously stating that further investigation into the overheating and smoke-related incident was important. I am concerned about the manner in which this safety-related case has been handled, including the apparent connection between retrieval of the appliance and my agreement to sign a broad settlement and release document.

    Model

    Model Number- RF18HFENBSR US

    Serial number

    0G7K4DBN407403N

    Bought from

    Home Depot

    Bought

    Jul 13, 2020

    Where

    Cambridge, Massachusetts: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

28. No one hurt

    Made May 15, 2026 · , sent to the company Jun 4, 2026 · , published by CPSC Jun 18, 2026

    The product, in the report: Refrigerator

    Samsung RF28R351SG/AA refrigerator canon plug melted and charred causing acrid smell.

    The refrigerator stopped functioning.

    Model

    RF28R7351SG AA

    Serial number

    0B2E43BM500258M

    Bought from

    Apppliance direct

    Bought

    Aug 13, 2022

    Where

    Satellite Beach, Florida: Unspecified

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

29. No one hurt

    Made May 8, 2026 · , sent to the company May 13, 2026 · , published by CPSC Jun 4, 2026

    The product, in the report: Samsung bespoke refrigerator with glass panels in blue and white

    Our Samsung bespoke refrigerator completely broke down, ruining hundreds of dollars with of food. Before that the temperature regularly fluctuated and didn’t maintain a safe level to keep foods from spoiling.

    Bought from

    Lowes

    Bought

    Oct 20, 2022, about then

    Where

    Crossville, Tennessee: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung bespoke, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

30. No incident, no one hurt

    Made Apr 30, 2026 · , sent to the company May 5, 2026 · , published by CPSC May 19, 2026

    The product, in the report: Bespoke 36 in. 23 cu. ft. Counter Depth 4-Door French Door Smart Refrigerator with Beverage Center in Stainless Steel Unit #: RF23BB8600QLAA

    This unit failed twice within the same month and ultimately proved to be unrepairable. This situation has caused substantial financial loss, repeated disruption to my household, and an unacceptable burden on my ability to care for my 4-year-old child. Below is a clear timeline of events demonstrating both the product failure and the inadequate service experience: March 1, 2026-I noticed that items in the freezer were becoming soft, indicating the unit was not maintaining a safe temperature. I was forced to discard two full trash bags of food. March 4, 2026-A service technician visited and “repaired” the issue. He advised that the refrigerator was leaking [REDACTED], likely due to a factory defect, and stated that if the issue recurred, the unit would require replacement. March 626, 2026-I repurchased frozen and refrigerated food items through both delivery and in-store purchases. March 27, 2026-Just one day after a major freezer restocking, the freezer began failing again. I contacted support but they were unable to schedule service due to a pending $140 compensation request from the prior visit. I was instructed to call back on Monday. By this point, both the refrigerator and freezer were no longer maintaining safe temperatures, and I was forced to discard all contentstotaling eight full trash bags of food. March 30, 2026-I spent the majority of the day going back and forth with customer support to cancel the prior compensation request so that a new service appointment could be scheduled. April 1, 2026- I took a full day off work for the scheduled appointment, only to be notified that morning that the technician would not be arriving. I requested to speak to management of Service Quick and was denied the request, I have yet to hear from a supervisor after multiple complaints. The treatment of their customers is absolutely abysmal. April 2, 2026- After being forced to take an additional day off work, a technician arrived and determined the unit was unrepairable. April 3, 2026- I initiated a compensation request for the failed unit and was informed that processing would take 810 business days. April 7, 2026- Due to the urgency of the situation, I was forced to purchase a replacement refrigerator out of pocket.

    For 11 days, my family was left without a functioning refrigerator. During this time, I was unable to safely store food, resulting in extensive spoilage including essential staples necessary to feed my child (dairy, meat, eggs, vegetables, fruit, etc.). This was not just financially burdensomeit was a daily logistical challenge to ensure my 4-year-old had safe, consistent meals. No customer should be put in this position due to a defective product. Additionally, we incurred significant costs from dining out, as we typically prepare ~90% of our meals at home.

    Model

    RF23BB8600QLAA

    Serial number

    1h7q43at902031b

    Bought from

    Home Depot

    Bought

    Oct 18, 2022

    Where

    Orange, California: Home/Apartment/Condominium

    Who was involved

    Age 4, Unspecified

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    No Incident, No Injury

31. Hurt, no treatment

    Made Apr 28, 2026 · , sent to the company May 1, 2026 · , published by CPSC May 15, 2026

    The product, in the report: Samsung household refrigerator used for normal residential food storage. The refrigerator failed after approximately three years of normal use while still under financing, causing loss of cooling, food spoilage, and out-of-pocket expenses. Similar repeated failures have been widely reported by other consumers.

    My Samsung refrigerator failed after approximately three years of normal household use while still being financed. The refrigerator became unusable, resulting in food loss, mold, and out-of-pocket expenses. Samsung was contacted multiple times but refused to provide a replacement or adequate resolution. I have also seen many similar consumer complaints reporting repeated failures with this product line. I am submitting this report due to concerns about product reliability and consumer safety.

    Model

    RF28R7551SRAA

    Serial number

    0BG643AR700617L

    Bought from

    Conns

    Bought

    Sep 1, 2022, about then

    Where

    Frisco, Texas: Home/Apartment/Condominium

    Who was involved

    Age 40, Unspecified

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

32. No one hurt

    Made Apr 22, 2026 · , sent to the company Apr 24, 2026 · , published by CPSC May 8, 2026

    The product, in the report: Samsung refrigerator model RF27CG5900SRAA. The product is a full size french door household refrigerator with a bottom freezer drawer. The exterior color is stainless steel. The refrigerator includes a digital Family Hub screen on the front door and an internal ice maker water dispenser and multiple electronic temperature controls. The unit is designed for residential kitchen food storage and refrigeration. Manufactured October 2023.

    I am reporting a consumer safety concern involving a Samsung refrigerator that failed in a way that compromised food safety without warning.

    The product is a Samsung refrigerator model RF27CG5900SRAA manufactured October 2023. The unit experienced multiple major failures including an ice maker failure in July 2024 a sealed system failure in August 2025 and a complete loss of cooling due to a control board failure in April 2026. The refrigerator and freezer stopped maintaining safe temperatures.

    This issue presents a health and safety risk because the refrigerator Family Hub temperature display does not reliably show accurate internal temperatures. The temperature only updates after restarting the refrigerator. Because of this there was no indication that cooling had failed when it actually occurred. Food spoiled without warning and unsafe food could have been consumed.

    My household includes a young child and the inability to detect unsafe food temperatures creates a serious safety concern. Consumers rely on refrigerators to accurately preserve food and indicate safe storage conditions. A refrigerator that loses cooling while misreporting temperatures creates a hidden health risk.

    The refrigerator has been non functional for more than two weeks while repairs are pending. Repeated failures combined with inaccurate temperature reporting create an unsafe condition rather than a normal appliance malfunction. I believe this issue warrants review due to potential food safety hazards.

    Model

    RF27CG5900SRAA

    UPC

    Not available

    Serial number

    0BVZ4BCWA01412H

    Where

    Decatur, Illinois: Home/Apartment/Condominium

    Who was involved

    Age 3, Female

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

33. No one hurt

    Made Apr 15, 2026 · , sent to the company Apr 17, 2026 · , published by CPSC May 1, 2026

    The product, in the report: Refrigerator Freezer combo

    Plastic parts broke off the auger in the ice maker

    Model

    RFG-297-AARS

    Serial number

    C78543CB100899Z

    Bought from

    Sears

    Bought

    Mar 1, 2012, about then

    Where

    Wilmington, North Carolina: Home/Apartment/Condominium

    Who was involved

    Age 74, Unspecified

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

34. No one hurt

    Made Apr 10, 2026 · , sent to the company May 21, 2026 · , published by CPSC Jun 5, 2026

    The product, in the report: Refrigerator

    (03/1/2023) The consumer stated that he has been dealing with Samsung for over a year and a half about the issue. The product has a manufacture defect. There are holes on the sides and a gap in the front of the main shelf that causes mold to form.

    Model

    RF30BB660012

    Serial number

    1HMP42AT902115M

    Bought from

    lowes.com

    Bought

    Nov 12, 2022

    Where

    New Albany, Ohio: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

35. No one hurt

    Made Mar 14, 2026 · , sent to the company Mar 20, 2026 · , published by CPSC Apr 3, 2026

    The product, in the report: Samsung Refigerator, standard size, french doors, stainless steel.

    Ice maker freezes over completely due to a known manufacturing defect. Samsung has been subject to class action litigation over this issue. The defect causes the ice maker to become inoperable and may cause water leakage, potential water damage, and electrical risk.

    UPDATED ON 3/19/2026: [Description of Risk of Harm:

    The ice maker on my Samsung refrigerator has completely frozen over due to what appears to be a known manufacturing defect — one that has affected a significant number of Samsung refrigerator owners and has been the subject of prior class action litigation.

    The specific risks associated with this defect include:

    1. Water Damage — As ice builds up beyond the ice maker compartment, it melts and leaks onto flooring, cabinetry, and surrounding areas, creating risk of serious property damage and potential mold growth.

    2. Slip and Fall Hazard — Water pooling on kitchen floors from the leak creates a slip and fall risk for household members, including children and elderly individuals.

    3. Electrical Risk — Water leaking from a frozen-over ice maker can migrate toward electrical components inside and beneath the refrigerator, creating a potential shock or fire hazard.

    4. Food Safety Risk — The malfunction affects the overall cooling performance of the refrigerator, which can compromise the safe storage temperature of perishable food items.

    This is not an isolated incident. Samsung has faced widespread consumer complaints and legal action over this exact defect across multiple refrigerator models, yet continues to deny free repairs to out-of-warranty consumers despite the defect being a manufacturing issue rather than the result of normal wear and user damage.]

    Model

    RF25HMEDBSR/AA

    Serial number

    0AFJ4BBK601032J

    Bought from

    BRANDS MART

    Bought

    Mar 6, 2019

    Where

    Miami, Florida: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

36. Hospital admission

    Made Mar 8, 2026 · , sent to the company Mar 23, 2026 · , published by CPSC Apr 6, 2026

    The product, in the report: SAMSUNG REFRIGERATOR

    SAMSUNG REFRIGERATOR LEAK [REDACTED] R600A USED IN THE DEATH PENALTY! WHY DID THE EPA APPROVE THIS CHEMICAL AND WE CAN NOT BREATHE IT AFTER A LEAK !EPA CDCCAN NOT CLEAN UP R600A [REDACTED] FROM A HOME PLEASE SEND MY LETTER TO DEMOLISH MY HOME NOTHING CAN CLEAN UP THIS [REDACTED]!!!

    Model

    RF29A9771SG

    Serial number

    OKV143BR300280H

    Bought from

    BESTBUY / PEARLAND TX 77584

    Bought

    Jun 11, 2021

    Where

    ROSHARON, Texas: Home/Apartment/Condominium

    Who was involved

    Age 59, Male

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Injury, Hospital Admission

37. No one hurt

    Made Feb 27, 2026 · , sent to the company Mar 4, 2026 · , published by CPSC Mar 18, 2026

    The product, in the report: Samsung 2 doors refrigerator with freezer on the bottom.

    I am reporting to CPSC to investigate and recall the Samsung Refrigerator. Its unsafe to use as refrigerator in the house, it causes food poisoning, moldy cheese, breads, lunch meat, soured milk and more. The temperature cooling system doesnt work . Water in to the deli tray and water under the deli tray running out of refrigerator to the kitchen floor.

    Model

    RF28HFEDTSR

    UPC

    65P43Ag902002

    Serial number

    65P43Ag902002

    Bought from

    Lowe’s

    Bought

    Nov 11, 2015, about then

    Where

    Stillwater, Oklahoma: Home/Apartment/Condominium

    Who was involved

    Age 80, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

38. No one hurt

    Made Feb 24, 2026 · , sent to the company Feb 27, 2026 · , published by CPSC Mar 13, 2026

    The product, in the report: Samsung French Door Refrigerator, Stainless Steel

    In the late fall last year, my wife and I came home from a weekend out of town visit to observe black smoke emitting from the icemaker auger unit in the icemaker cabinet of our Samsung French Door Refrigerator, Model RF24FSEDBSR, Serial W65043BK200404D. After removing the ice bucket, I unplugged the icemaker unit and auger, which was the apparent source of the ignition. I ordered a Samsung replacement icemaker auger “auger”, intending to replace same to keep using the refrigerator. Yesterday, a Samsung repairman came to install the auger unit, as I was not comfortable removing the old auger unit. After he removed the old auger, he was shocked to see the warping that had occurred with the auger combusting. I would like to report the danger that had occurred with this appliance.

    Model

    RF24FSEDBSR/AA

    Serial number

    W65043BK200404D

    Bought from

    Home Depot, Texas

    Bought

    Mar 31, 2018, about then

    Where

    Houston, Texas: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

39. No one hurt

    Made Feb 17, 2026 · , sent to the company Feb 20, 2026 · , published by CPSC Mar 6, 2026

    The product, in the report: Samsung Refrigerator RF265BEAESG, 3-door with bottom freezer. Touch screen black stainless

    Samsung refrigerator RF265BEAESG had multiple service calls put in. Temperature not staying cool. The ice maker freezes up. The refrigerator is 4 years old, has been broken for 4 weeks waiting on another service call.

    Model

    RF265BEAESG

    Serial number

    OATU4BBN600351X

    Bought from

    Dominic’s appliances

    Where

    Philadelphia, Pennsylvania: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

40. No one hurt

    Made Jan 28, 2026 · , sent to the company Feb 2, 2026 · , published by CPSC Feb 18, 2026

    The product, in the report: 3 door (French style) Refrigerator. Twin Cooling Plus. 32x28x70

    Samsung Refrigerator (RF18A5101SR/AA) water puddling in bottom of fridge and food drawers. Some kind of clogging or compressor issue. Fan not running properly. Had to throw out food.

    Model

    RF18A5101SR/AA

    UPC

    Not stated (unk

    Serial number

    0BEF4BAT303035V

    Bought from

    Home Depot, Utah

    Bought

    Jul 11, 2024, about then

    Where

    Park City, Utah: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

41. No one hurt

    Made Jan 27, 2026 · , sent to the company Jan 30, 2026 · , published by CPSC Feb 18, 2026

    The product, in the report: Refrigerator

    Bought Samsung Family Smart Hub refrigerator in 2020. Consistently had issue and still having issues with ice maker, leaking, freezing up, and causing issues leaking both down the front of fridge (slip and fall accident risk) and also having been told by Samsung support to “just unplug it for a day or two and then restart the settings”. This is also causing a food spoilage risk. We had it professionally installed by Best Buy when we bought it new. It has never been repaired because we cannot get a technician to come out to look at it. We would like a refund or to have the ice maker replaced! I am selecting today’s date because once again, we are having an issue with it freezing up and we have now had to force the tray out to attempt to resolve the issue. Once again, Samsung has told us that it is not under warranty and now we will have to pay $400 for a repair for a KNOWN 2017 design defect with this refrigerator that is STILL BEING SOLD in 2026

    Model

    RF22R7551SG/AA

    Serial number

    0BG843AN800292K

    Bought from

    Best Buy

    Bought

    Aug 18, 2020, about then

    Where

    Exeter, California: Home/Apartment/Condominium

    Who was involved

    Age 58, Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung Family Smart Hub Refrigerator, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

42. No one hurt

    Made Jan 22, 2026 · , sent to the company Jan 26, 2026 · , published by CPSC Feb 12, 2026

    The product, in the report: Samsung Bespoke 29 cu. ft. Smart 4-Door Flex Refrigerator with Beverage Center and Dual Ice Maker in Stainless Steel

    Our Samsung fridge has went warm 4 times since getting it in August. We also had to turn the water off to the fridge because it kept leaking into the fridge and freezing.

    Model

    RF29A9671SR/AA

    Serial number

    0EEH43BT901083T

    Where

    Eighty Four, Pennsylvania: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

43. First aid

    Made Jan 15, 2026 · , sent to the company Jan 21, 2026 · , published by CPSC Feb 10, 2026

    The product, in the report: Samsung refrigerator with digital display screen, purchased from Costco in October 2024 for home use. Samsung refrigerator model RF29BB89008MAA with digital display screen, purchased from Costco in October 2024 for home use.

    The refrigerator was operating normally with no temperature issues. Suddenly, the display screen shattered on its own while the door remained closed. There was a strong burning smell. My child was present and became extremely frightened and cried hysterically. I immediately unplugged the refrigerator due to fear of fire or electrical explosion. This is a serious electrical and safety hazard. I have video evidence of the incident. I have been trying to resolve this issue with Samsung and Costco since July 2025 with no solution provided.

    Model

    RF29BB89008MAA

    UPC

    Unknown

    Serial number

    1HMJ43AX802077Y

    Bought from

    Costco, California

    Bought

    Oct 22, 2024, about then

    Where

    Fontana, California: Home/Apartment/Condominium

    Who was involved

    Age 26, Unknown

    The reporter’s relation to them

    My Parent

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

44. No incident, no one hurt

    Made Jan 12, 2026 · , sent to the company Jan 15, 2026 · , published by CPSC Feb 5, 2026

    The product, in the report: Samsung refrigerator, double door w/ ice and water, with bottom pull out freezer.

    Samsung refrigerator going over safe temperature.

    Model

    Rf263teaesg

    Serial number

    0ajd4bbga02109n

    Where

    Dushore, Pennsylvania: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    My Friend / Neighbor / Co-worker

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    No Incident, No Injury

45. First aid

    Made Jan 12, 2026 · , sent to the company Jan 15, 2026 · , published by CPSC Feb 5, 2026

    The product, in the report: SAMSUNG FRENCH DOOR REFRIGERATOR, 36” WIDE, 2 DOORS ABOVE, FREEZER DRAWER BELOW, BRUSHED STAINLESS STEEL, BUILT IN ICE MAKER WITH WATER AND ICE DISPENSER ON THE LEFT DOOR

    Automatic ice maker/ dispenser inside the Samsung French door refrigerator has started to break apart causing plastic shards to be dispensed with the ice.

    Model

    RF 263BEAESG

    UPC

    UNKNOWN

    Serial number

    OAJC444H801643P

    Bought from

    HOME DEPOT

    Bought

    Jun 15, 2017, about then

    Where

    INGRAM, Texas: Home/Apartment/Condominium

    Who was involved

    Age 71, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand SAMSUNG FRENCH DOOR REFRIGERATOR, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

46. Hurt, no treatment

    Made Dec 31, 2025 · , sent to the company Jan 6, 2026 · , published by CPSC Jan 21, 2026

    The product, in the report: Mega capacity 31.5 cu ft smart French door refrigerator with dual ice maker

    Purchased a brand new Samsung fridge and a little over a year later the freezer stopped making ice, and stopped keeping food frozen, display showing 0 degrees but appliance thermometer showed temperature was 44 degrees. Also, fridge is set to 37 degrees but appliance thermometer showed 54 degrees. Daughter and I are both gluten free and I take medication that has to be refrigerated.

    Model

    RF32CG5100SR

    Serial number

    0BXF4BBX801274R

    Bought from

    Lowe’s, Tennessee

    Bought

    Sep 30, 2024

    Where

    Christiana, Tennessee: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

47. No one hurt

    Made Dec 27, 2025 · , sent to the company Jan 2, 2026 · , published by CPSC Jan 30, 2026

    The product, in the report: Samsung Refrigerator Model RF22KREDBSR AA

    Our fridge did have the ice maker failure but even produce, meats, and cheeses have been molding within a week and I am throwinging out brand new food. I have been putting some of our food in our spare garage fridge and they last longer. I am very disappointed with Samsung.

    Model

    RF22KREDBSR AA

    Serial number

    08FB43BB00421D

    Where

    Santa Fe, New Mexico: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

48. Hurt, no treatment

    Made Dec 27, 2025 · , sent to the company Dec 31, 2025 · , published by CPSC Jan 15, 2026

    The product, in the report: Samsung 29 cu. ft. Bespoke 4 Door French Door Refrigerator with Family Hub Matte Black Steel

    We purchased a Samsung Family Hub refrigerator in February 2025. Since installation, the refrigerator has had multiple serious safety and performance issues.

    The refrigerator is electrically unsafe. On multiple occasions, family members have experienced electric shock when touching the refrigerator or freezer doors. The refrigerator doors create a pinch hazard. My childs fingers have repeatedly gotten stuck when closing the door, creating a serious risk of injury to a child. The freezer does not function properly. At times, all frozen food completely melts. At other times, food becomes freezer burned due to unstable temperatures. The freezer does not maintain a consistent safe temperature. Food repeatedly melts and then refreezes, causing freezer burn. This has caused repeated food loss. This has resulted in spoiled food and food waste on multiple occasions, and we have had to throw away food many times due to unsafe storage conditions. This appears to be a temperature control failure and presents a food safety risk. The top of the refrigerator shakes excessively every time the door is opened, which raises concerns about internal mechanical or electrical failure. This product presents an ongoing safety hazard to my child and my family. I have contacted the retailer multiple times requesting a return or refund due to safety risk, but they refused and told me to use warranty service only. This is not a minor repair issue but a dangerous appliance. The hazard is ongoing. My childs fingers and my own fingers continue to get stuck every time we open or close the refrigerator door and drawers. This occurs repeatedly during normal use. This is not a one-time incident. It happens daily and presents a continuous risk of finger injury to a child. Because of this ongoing pinch hazard my child and I continue to experience finger pinch incidents when opening and closing the doors and drawers and repeated incidents during normal use. This is an ongoing hazard, not a one-time event. This appliance is unsafe for continued use in our home. These issues together make the refrigerator unsafe for continued use in a household with a child.

    Model

    RF29BB89008MAA

    UPC

    887276639864

    Serial number

    1HMJ43AX700713X

    Bought from

    Costco.com

    Bought

    Feb 24, 2025, about then

    Where

    United States: Home/Apartment/Condominium

    Who was involved

    Age 6, Unknown

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

49. No one hurt

    Made Dec 17, 2025 · , sent to the company Dec 22, 2025 · , published by CPSC Jan 9, 2026

    The product, in the report: 36” Counter Depth 4-Door French Door Refrigerator with Autofill Water Pitcher and Flex Zone

    Refrigerator stopped working and food spoiled

    Model

    RF23M8070SG/AA

    Serial number

    093M43BK900437W

    Bought from

    PC Richard, New Jersey

    Bought

    Nov 23, 2018

    Where

    Union, New Jersey: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

50. No one hurt

    Made Dec 16, 2025 · , sent to the company Dec 18, 2025 · , published by CPSC Jan 7, 2026

    The product, in the report: RF26J7500SR

    defective ice makers, and issues with inconsistent internal temperatures, causing food spoilage

    Model

    RF26J7500SR

    Serial number

    0AF84BBM800064V

    Where

    Aldie, Virginia: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

51. No one hurt

    Made Dec 11, 2025 · , sent to the company Dec 16, 2025 · , published by CPSC Jan 5, 2026

    The product, in the report: Samsung Bespoken

    I purchased a Samsung Bespoken refrigerator a little over a year ago. The refrigerator constantly has a problem w maintaining the proper temperature. The ice in the freezer compartment over freezes and builds up and then it leaks. Samsung does not back up their warranty for a very expensive appliance.

    Model

    Bespoken

    Where

    Freeport, Florida: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

52. No one hurt

    Made Dec 5, 2025 · , sent to the company Dec 10, 2025 · , published by CPSC Dec 29, 2025

    The product, in the report: Samsung Bespoke French Door

    I purchased a Samsung Bespoke refrigerator back in August 2025 and on Nov 10th, 2025, I reported that my freezer wasn’t freezing the food. A ticket was made, and a tech came out 1 week later. The tech bought a part out to fix it and we thought it was done. A few days later, the issue was still there. The tech came back out on Nov. 24, 2025, stated now that freon was leaking. He told me that this was above his experience level and now needed to go to a different specialist who handles this type of issue.

    Mind you all of this taking place close to Thanksgiving, so I had to throw out ALL of my freezer food. I was compensated for the freezer food. Over the days, my whole refrigerator went out so nothing was cooling. The 3rd repair was scheduled for Fri Dec 5, 2025, in which I received a text from the tech stating that he would be out, however, the time conflicted. A few minutes later, I received another text stating that the part that was ordered to repair my refrigerator was broken and that I now had to reschedule THIS apportionment. Needless to say, I am livid. I went 4 weeks with having an issue with this refrigerator, and when I called Samsung and explained this to them and asked them to compensate for the refrigerator food and to get a new refrigerator, they denied me stating that I already received compensation for the freezer. I stated that this is a new problem, which was caused by the now 4 week problem.

    All I want from them is the food money and a new unit. As it is, Ive had to throw out my sons antibiotics because it had to be refrigerated, as well as $400 worth of non freezer grocery, and now having to buy fast food, because I can neither freezer or refrigerate anything. Also, I have a 2 year warranty on this item and its not quite 4 months old yet.

    Model

    Bespoke

    Serial number

    RF70F29DERAA

    Bought from

    Lowes

    Bought

    Aug 1, 2025, about then

    Where

    United States: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

53. No one hurt

    Made Dec 1, 2025 · , sent to the company Dec 4, 2025 · , published by CPSC Dec 18, 2025

    The product, in the report: Samsung Standard-Depth Mega Capacity 31-cu ft 3 -Door 36-in Wide Smart Compatible French Door

    We purchased a Samsung refrigerator less than 90 days after purchasing we had cooling issues food spoiled technician came out and now less than 2 weeks later cooling issues again and food has spoiled again. Unsafe to consume food over 50 degrees Fahrenheit

    Model

    RF32CG5400SR

    Serial number

    0BXJ4BCY602318J

    Bought from

    Lowe’s

    Bought

    Jul 26, 2025

    Where

    Washington, Pennsylvania: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

54. First aid

    Made Nov 25, 2025 · , sent to the company Nov 28, 2025 · , published by CPSC Dec 12, 2025

    The product, in the report: 26.7 cu. ft. Large Capacity Side-by-Side Refrigerator with Touch Screen Family Hub in Stainless Steel

    My Samsung refrigerator that I bought in April begin to malfunction for starting with the freezer and then moving on to the refrigerator supplying no more coolness and then started to get really hot and the smell like something was burning around that time my son four years old touched it with his hand received quite the burn I figure I’d share this before it happens to anybody else if I can do anything

    Model

    RS27T5561SR

    Serial number

    082D4BBY3011720

    Bought from

    Samsung, Florida

    Bought

    Apr 24, 2025, about then

    Where

    Miami Shores, Florida: Home/Apartment/Condominium

    Who was involved

    Age 4, Male

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

55. Hurt, no treatment

    Made Nov 18, 2025 · , sent to the company Nov 21, 2025 · , published by CPSC Dec 8, 2025

    The product, in the report: Samsung side by side refrigerator with freezer, ice maker and water dispenser

    I have a Samsung side by side refrigerator, model #RSG307AARS. When touching the handle of the refrigerator, the appliance occasionally shocks you. We had an electrician come to the house to replace the electrical receptacle and make sure the home wiring was working and grounded properly. There were no issues with the homes electrical system. The appliance is still occasionally shocking when the door handle is touched

    Model

    RSG307AARS

    Where

    Hillsboro, Oregon: Home/Apartment/Condominium

    Who was involved

    Age 29, Unknown

    The reporter’s relation to them

    My Friend / Neighbor / Co-worker

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

56. No one hurt

    Made Oct 28, 2025 · , sent to the company Nov 7, 2025 · , published by CPSC Nov 26, 2025

    The product, in the report: Samsung French door refrigerator. Silver. Standard size.

    Samsung refrigerator stopped cooling and freezing. Compressor will not work. All ofthe food supplied and mold appeared in the crisper drawers.

    Model

    RF260BEAESR/AA

    UPC

    Eev99417

    Serial number

    JKKM4BBM204728R

    Bought from

    Aaron’s furniture, Texas

    Bought

    May 1, 2021, about then

    Where

    Garland, Texas: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

57. No one hurt

    Made Oct 22, 2025 · , sent to the company Nov 6, 2025 · , published by CPSC Nov 26, 2025

    The product, in the report: Samsung refrigerator model number RG32CG5400sr

    Freezer wont froze products. Have two ice cube trays in freezer that wont work

    Serial number

    Obx54bcwb015164

    Bought from

    Home Depot

    Bought

    Nov 24, 2023, about then

    Where

    Columbus, Ohio: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samaung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

58. No one hurt

    Made Oct 22, 2025 · , sent to the company Nov 6, 2025 · , published by CPSC Nov 26, 2025

    The product, in the report: Samsung Refrigerator French Doors with water/ice maker

    This has been a continual problem for years now with this Samsung Frig. Service people do not want to work on Samsung appliances. So frustrating. The coil in the rear freeze over if i lower temp below 37 degrees since milk and other food tend to spoil if i set it up higher to keep it from freezing over. Then need to pull out everything to defrost at least once a year. Thermometer i have inside frig is always higher then what the display shows by at least 5 degrees. I am not going below 32 degrees but anything under 37 degrees sets off the until to freeze the coils and then i have to manually defrost it. Yes, i always clean the dust from the rear and underneath for proper air circulation. What a pain.

    Model

    RF28HMEDBSR

    Serial number

    065L43BGB00649W

    Bought from

    Home Depot, New Jersey

    Bought

    Dec 31, 2017, about then

    Where

    FLORHAM PARK, New Jersey: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

59. No one hurt

    Made Oct 15, 2025 · , sent to the company Oct 27, 2025 · , published by CPSC Nov 26, 2025

    The product, in the report: Samsung refrigerator model number: RS27T5200SR

    I have a Samsung refrigerator (model number RS27T5200SR) that I purchased from Lowes in September 2020. We went out of town this past weekend and came back Sunday night to find that both the refrigerator and freezer stopped cooling and thus all of our food will need to be thrown out. After doing a little research, it seems like this is a widespread issue with Samsung refrigerators.

    Model

    RS27T5200SR

    Serial number

    0B2G4BAN801811N

    Bought from

    Lowe’s, Alabama

    Bought

    Sep 5, 2020

    Where

    Huntsville, Alabama: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

60. No one hurt

    Made Oct 10, 2025 · , sent to the company Oct 23, 2025 · , published by CPSC Nov 26, 2025

    The product, in the report: Samsung Family Hub Fridge not keeping safe temperatures in fridge along with many other issues but this is causing my food to spoil

    Samsung fridge not keeping safe temperatures in fridge along with many other issues but this is causing my food to spoil .

    Model

    Model: RF265BEAESR/AA

    Serial number

    Serial: 0ARS4BBJB02360Z

    Bought from

    JCP.com

    Bought

    Nov 13, 2017

    Where

    Pflugerville, Texas: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

61. No one hurt

    Made Oct 7, 2025 · , sent to the company Oct 27, 2025 · , published by CPSC Nov 26, 2025

    The product, in the report: Samsung 3 door refrigerator freezer

    Icemaker ejects small sharp white plastic pieces that blend in with ice. Can easily be ingested and become a choking hazard.

    Model

    RF23R6201SR

    UPC

    Unkown

    Serial number

    OBBS43AR6963823

    Where

    Silver lake, Ohio: Home/Apartment/Condominium

    Who was involved

    Age 66, Male

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

62. No one hurt

    Made Oct 2, 2025 · , sent to the company Oct 23, 2025 · , published by CPSC Nov 26, 2025

    The product, in the report: It is a Samsung refrigerator, Im not sure about the size or dimensions, the color is silver stainless steal

    My Samsung refrigerators temperature is too high and also has some ice build up on the back side and on the bottom of the coolselect pantry tray. It is causing our food to bad quicker than usual.

    Model

    RF263BEAESR

    Serial number

    JKJ44BBJ502452N

    Bought from

    JC Penny, California

    Bought

    Aug 16, 2017, about then

    Where

    Newark, California: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

63. No one hurt

    Made Sep 29, 2025 · , sent to the company Oct 23, 2025 · , published by CPSC Nov 26, 2025

    The product, in the report: RF28JBEDBSG refrigerator

    Samsung RF28KBEDBSG refrigerator There are two obvious design failures with many Samsung French door refrigerators:

    Ice maker failures Fridge compartment failing to cool properly. In both cases, moisture freezes inside the unit and fails to drain, which eventually causes the ice maker to fail and/or the fridge compartment fan to make noise (as it hits the ice build up) then the fan fails and the fridge compartment cannot maintain cooling.

    This has caused us to lose food and medicines due to spoilage.

    Samsung refuses to acknowledge the issue even though these are known defects upon purchase.

    Model

    RF28JBEDBSG

    Serial number

    07Y743BH100242T

    Bought from

    Sears, Delaware

    Bought

    Sep 1, 2017, about then

    Where

    Salem, New Jersey: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

64. No one hurt

    Made Sep 27, 2025 · , sent to the company Oct 1, 2025 · , published by CPSC Nov 26, 2025

    The product, in the report: Side by side fridge doors with an anjustable temperature drawer and freezer drawer.

    Samsung fridge with freezer drawer on bottom. Freezer under drawer had frozen ice drawer stuck.closed. when opened the ice all landed on the floor causing slipping hazard.no parts to fix or able to be repaired. Heard from others that had same problems.

    Model

    RF4287HARS

    Bought from

    Home depot

    Where

    Butler, Pennsylvania: Home/Apartment/Condominium

    Who was involved

    Age 54, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

65. No one hurt

    Made Sep 24, 2025 · , sent to the company Sep 29, 2025 · , published by CPSC Nov 25, 2025

    The product, in the report: I purchased this Samsung refrigerator through Home Depot, which was delivered to me on 9/2018. Since early on, maybe a few months after receiving the refrigerator Ive been having problems with it. The icemaker has issues every few months. It goes from freezing to not making ice to melting and dripping water throughout the entire refrigerator and outside staining the stainless steel doors and the icemakers cabinet being stuck where I cannot open it. Then they had to come out because the freezer door that is supposed to be. Stainless steel started rusting for no reason. Now more recently the refrigerator fan is not cooling the refrigerator. There is always an issue with this refrigerator. Instead of Samsung, taking accountability and replacing the junkie refrigerator that theyve been called out to fix several times in the past seven years they called me today to offer me a $1000 accommodation. A technician from service quick accompany that works for Samsung came out, evaluated the situation and said that they would order the fan and come and install it in a couple days. Now an accommodation department for Samsung is calling me to tell me that the parts are on backorder and theyre not sure if theyll receive them therefore they are offering me $1019 to put towards another refrigerator.

    I purchased a Samsung refrigerator, Model # RF23M8590SR/AA, Serial # 097L43BK700034X from HomeDepot that was delivered to me on 9/2018. The refrigerator has been having technical issues since a few months after it was delivered. First, it was the icemaker getting stuck, then the icemaker not producing ice, the ice melting or freezing to the point where I couldnt open the cabinet to it. Then it was the freezer door. Then the freezer light not working due to a wire that is poorly installed during manufacturing so the wire tears with time when the freezer cabinet is opened. All this with continued issues with the icemaker. More recently, the fan in the refrigerator is not working. Ive reached out to Samsung who sent a technician to check the problem. I paid them $200 to come out here to now tell me that the part is on backorder and that they dont know when theyll receive it. In fact, Samsung had an accommodation department. Call me to offer $1019 towards the refrigerator because they are not sure that theyll get the part. Ive never dealt with a brand more negligent, that lacks customer service than Samsung. Samsung will not take accountability or consider this very dangerous refrigerator a recall.

    Model

    RF23M8590SR/AA

    Serial number

    097L43BK700034X

    Bought from

    Home Depot

    Bought

    Sep 1, 2018, about then

    Where

    Clifton, New Jersey: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

66. Hurt, no treatment

    Made Sep 23, 2025 · , sent to the company Sep 25, 2025 · , published by CPSC Nov 21, 2025

    The product, in the report: Samsung Refrigerator 22 cu. ft. Fingerprint Resistant Stainless Steel 4-door french Flex Door Refrigerator Product Number RF28K9380SR/AA

    Samsung refrigerator does not cool properly, causing higher temperatures in the refrigerator than what’s advertised on the digital panel outside the door. Due to the higher temperatures, the icemakers create condensation inside the ice tray and ice gets packed making the ice machine unusable. My food was spoiling without knowledge until recently, when it became noticeable. I purchased an independent thermometer which has consistently read temperatures in the refrigerator between 59 and 65 degrees Fahrenheit. Reached out to Best Buy where the unit was purchased from and my extended warranty expired on August 2025. Reached out to Samsung and was told that they will not service free of charge since the unit is now out of warranty although I have very well documented 4 service repairs since January 2022 for the same issue. This is not a warranty problem. This is a defective design problem that Samsun very well knows about it and refuses to honor repairs free of charge or refund the consumer.

    Model

    RF28K9380SR/AA

    Serial number

    08EJ43BK401042W

    Bought from

    BestBuy

    Bought

    Aug 12, 2020

    Where

    Clifton, New Jersey: Home/Apartment/Condominium

    Who was involved

    Age 67, Female

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samnsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

67. No one hurt

    Made Sep 8, 2025 · , sent to the company Jan 15, 2026 · , published by CPSC Feb 5, 2026

    The product, in the report: Refrigerator

    (09/01-2025) Ice maker issue-The consumer had filled her cup with ice. She noticed after the ice had melted that there were pieces of plastic in the cup.

    Model

    RF28R7201SG

    Serial number

    0B2B43EN40045H

    Bought from

    bestbuy.com

    Where

    Bethel, Ohio: Home/Apartment/Condominium

    Who was involved

    Female

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

68. No incident, no one hurt

    Made Sep 2, 2025 · , sent to the company Sep 5, 2025 · , published by CPSC Sep 19, 2025

    The product, in the report: Samsung refrigerator

    I have a Samsung refrigerator that after purchasing has failed numerous times with cooling issues. Samsung doesn’t want to reimburse or refund me for the defects and warranty issues they have on there product. Their failure leads to sickness and consumption of unsafe food products and medicines that require things to be at safe temperatures.

    Model

    RF27T5501SG

    Serial number

    0B4N4BCT700364B

    Bought from

    Home depot, Florida

    Bought

    Aug 17, 2022

    Where

    LITHIA, Florida: Home/Apartment/Condominium

    Who was involved

    Age 33, Unknown

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    No Incident, No Injury

69. No one hurt

    Made Sep 1, 2025 · , sent to the company Sep 4, 2025 · , published by CPSC Sep 18, 2025

    The product, in the report: model rf263beaesg/aa black french door refriderator manufactured 2017 i have fixed this thing 4 times samsung knows this goes on why have they not contacted and given me the solution to fix it to keep my family safe

    our Samsung refrigerator has frozen up 4 times now and we are afraid of a fire because the fan blades for the evaporator area stops do ice in the middle of the night sometimes. i have defrost this refrigerator several times (4) i need the right repair parts so it will stop freezing up. i have several samsung products and i can not believe that samsung would put a product out like this.

    Model

    rf263beaesg/aa

    Serial number

    0ajc4bbj702868v

    Bought from

    sears, Illinois

    Bought

    Oct 1, 2019, about then

    Where

    MATTOON, Illinois: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

70. No one hurt

    Made Aug 29, 2025 · , sent to the company Sep 3, 2025 · , published by CPSC Sep 17, 2025

    The product, in the report: Samsung RF23A9071SR silver

    Samsung refridgerator will not stay cold. Food was spoiled, and being kept at unsafe temperatures for consuning.

    Model

    RF23A9071SR

    Serial number

    0KYG43AW100163L

    Bought from

    Home Depot

    Bought

    Feb 24, 2023

    Where

    Millville, Pennsylvania: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

71. No one hurt

    Made Aug 28, 2025 · , sent to the company Sep 3, 2025 · , published by CPSC Sep 17, 2025

    The product, in the report: Samsung Refrigerator 3 doors stainless steel. Size: 35 6/8 x 36 x 70

    Samsung refrigerator unsafe: cause foods become moldy, deli tray compartment area leaks and runs out to the kitchen floor, the refrigerator door once a while pops up, and ice maker doesnt work even though replacing with new one.

    Model

    RF28HFEDTSR

    UPC

    065P43ag902002M

    Serial number

    065P43ag902002M

    Bought from

    Lowe’s

    Bought

    Apr 1, 2017, about then

    Where

    Stillwater, Oklahoma: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

72. Hurt, no treatment

    Made Aug 13, 2025 · , sent to the company Aug 18, 2025 · , published by CPSC Sep 2, 2025

    The product, in the report: Samsung fridge RF23J9011SR/AA, DA97-18859A ice maker

    Samsung fridge RF23J9011SR/AA, DA97-18859A ice maker is grinding its metal parts against the plastic and I started finding tiny pieces of sharp plastic in my kids’ drinks. I have had the fridge and ice maker about 5 years and don’t know how recently this started. I don’t know if anyone is injured but my family has likely ingested some of these small pieces before I started to notice them in drinks. I removed the ice maker to investigate and can see where the pieces are likely being grinded from inside the ice bucket. I have been calling Samsung and see that this model of ice maker has been discontinued due to known issues.

    Model

    Samsung fridge RF23J9011SR/AA

    Serial number

    07GG43BM400539J

    Bought from

    Best Buy

    Bought

    May 1, 2019, about then

    Where

    Lafayette, California: Home/Apartment/Condominium

    Who was involved

    Age 6, Unspecified

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Injury, No First Aid or Medical Attention Received

73. First aid

    Made Jul 31, 2025 · , sent to the company Aug 5, 2025 · , published by CPSC Aug 19, 2025

    The product, in the report: Samsung refrigerator twin cooling plus

    It started with my ice maker freezing over a few times and I had to defrost with hair dryer and the freezer itself in defrost mode a few years after I bought new in November 2016. Eventually the ice maker stopped working completely and didnt use it anymore. Later the coils froze over in the fridge side and it wasnt cooling properly so food went bad and door panel said 34 degrees Fahrenheit and fan sounded loud and was hitting something. I had to open back panel defrost ice for hours and I also used hair dryer to finish quicker. That happened around 2022. Had to do it again last week when someone at my house got sick from eating some bad dairy product.

    Model

    Rf28hmedbsr

    Serial number

    065L43AH905086H

    Bought from

    Homedepot

    Bought

    Nov 25, 2016

    Where

    Dallas, Texas: Home/Apartment/Condominium

    Who was involved

    Age 31, Female

    The reporter’s relation to them

    Other Relative

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Injury, First Aid Received by Non-Medical Professional

74. No one hurt

    Made Jul 30, 2025 · , sent to the company Aug 1, 2025 · , published by CPSC Aug 15, 2025

    The product, in the report: RS28CB7600QLAA Samsung Bespoke side by side fridge

    Samsung refrigerators are lemons. We have had so many problems since we purchased ours and so much food has spoiled.

    Model

    RS28CB7600QLAA

    Bought from

    Home Depot

    Bought

    Mar 1, 2022, about then

    Where

    Ijamsville, Maryland: Unspecified

    Who was involved

    Age 47, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

75. No one hurt

    Made Jul 25, 2025 · , sent to the company Jul 30, 2025 · , published by CPSC Aug 13, 2025

    The product, in the report: Samsung refrigerator model # RF22KREDBSR/AA

    Icemaker in Samsung refrigerator spontaneously caught on fire

    Model

    RF22KREDBSR/AA

    Serial number

    08FB43AK900854R

    Bought from

    Appliance One

    Bought

    Nov 3, 2018

    Where

    Marshfield, Massachusetts: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

76. No one hurt

    Made Jul 18, 2025 · , sent to the company Jul 23, 2025 · , published by CPSC Aug 6, 2025

    The product, in the report: Samsung Bespoke 30 cubic foot refrigerator. 2 doors one drawer stainless steel. Model RF30BB6600QLAA. 35 6/8 x 34 1/4 x 70

    Samsung bespoke refrigerator model RF30BB6600QLAA serial #1H7Y43AW1000905M. Refrigerator lost all coolant while on vacation. Lost all food. The smell in the refrigerator is like something died in there. 2 service calls. Put a [REDACTED] on it closed the service ticket and said we have to leave with the smell! Refrigerant should not leak out in the first place as it is a sealed unit!!

    Model

    RF30BB6600QLAA

    Serial number

    1H7Y43AW1000905M

    Bought from

    Home depot

    Bought

    Mar 2, 2023, about then

    Where

    Cape Coral, Florida: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

77. No one hurt

    Made Jul 5, 2025 · , sent to the company Jul 9, 2025 · , published by CPSC Jul 23, 2025

    The product, in the report: Samsung French Door Food Showcase Model RFKREDBSG/AA Manufactured Sep 2016 Size 35.75W X 31D X 70H Black Chrome

    I will never purchase anything made by samsung or any company affiliated with Samsung ever again until they recall, replace, or refund my refrigerator with the known defective icemaker. They do not take care of their best customers. I have always had Samsung phones and tablets. I also bought the refrigerator, washer, dryer, microwave, and watch. I called and asked if there was a recall on the refrigerator and was told no. They have known for years of the problem and have done nothing to make the customer whole again. The ice maker freezes up and stops working until you defrost and clean it out. The last straw was when I found pieces of plastic in my drinking water. If it wasn’t for the [REDACTED] lid on my mug I would have swallowed them. The icemaker has completely stopped functioning and I bought a counter top icemaker. All parts replaced including a motherboard. It worked for a few weeks and froze over again. UPDATE: Samsung still refuses to compensate former customers for their defective icemakers/refrigerators. Instead, just replacing the icemaker with the same defective icemaker. Mine has been done twice already, (both times for free after warranty so they know it is a defect) taking valuable time away from me and my family for a repair that doesn’t solve the problem. It is a temporary fix till it is not. UPDATE: The food i take from my freezer the last few days has only been partially frozen. I have lowered the temp to -5 and have the same problem. UPDATE: I have placed [REDACTED] thermometers in fridge and freezer temps inside have been a roller coaster and out of safe range. Contact SS thru messaging at 13:55pm, wake up next morning to a return message from them at 02:00 am. I am afraid to eat any of the food and can not connect with a human to get it fixed or replaced. UPDATE: Texting with them all day, and now they want me to pay for service. Not paying, small claims is next. UPDATE:July 2, 2025 freezer reached a new high of 40.1F and is still set to -5F. Filed complaint with [REDACTED].

    Model

    RFKREDBSG/AA

    Serial number

    S/N:08FA43BH900516P

    Bought from

    Lowes

    Bought

    Sep 17, 2016

    Where

    Las Vegas, Nevada: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

78. Seen by a doctor or nurse

    Made Jun 30, 2025 · , sent to the company Jul 2, 2025 · , published by CPSC Jul 17, 2025

    The product, in the report: Refrigerator

    In March of 2024 I purchased a Samsung refrigerator. Mind you, this refrigerator was brand new, purchased from Best Buy. A few months I started noticing some serious issues. SEVERAL occasions where the fan was extremely loud, shaking, my fridge shutting off leading to all of my food to go bad, water BARELY pouring out, something entirely wrong with the ice maker, and the auto pour feature simply does not work and splashes water everywhere BUT the internal pitcher. At the time, my fridge was under warranty. They sent out multiple technicians, none of which followed through with their statements. The first technician came and was supposed to identify the problem. He claimed he ordered a new fridge computer, a new compressor, and a fan. The second technician came on another occasion, and I was under the impression he was to come with the items that were ordered and install them. But no, he came because apparently the last technician requested to order too many items, so he was here to re-identify the problem. On a third occasion, the same technician came with a fridge fan and claimed he fixed it. A month later, the same issues occurred, along with my fridge vigorously shaking because of the fan. I then contacted Samsung and was told that my fridge was now out of warranty and I would have to pay out of pocket. I stated that it was already a ticket that was under warranty and that it was never fixed. After over an hour of arguing, they said they would send a technician. Two weeks later of constant emails and follow ups, and I still havent been sent a technician. All while my food is constantly going bad, and who knows when Ill get salmonella or food poisoning. Samsung sure doesnt care.

    Model

    RF25C5551SR

    Serial number

    0BRC4BAX301109H

    Bought from

    Best Buy

    Bought

    Mar 25, 2024, about then

    Where

    Jensen Beach, Florida: Home/Apartment/Condominium

    Who was involved

    Age 22, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Injury, Seen by Medical Professional

79. No incident, no one hurt

    Made Jun 23, 2025 · , sent to the company Jun 26, 2025 · , published by CPSC Jul 11, 2025

    The product, in the report: Samsung Refrigerator Freezer, silver, 28 cu feet, see model number below

    I bought a Samsung refrigerator model RS28A500ASR, serial #0B804BBX201925A on 3/12/2024. My wife noticed that some food items on certain shelves were warm while others were frozen. Fortunately she noticed this before anyone ate anything that made them sick. We had to throw out most of the food and we called Samsung for repair. They sent a service person to repair it and said the “freezer fan” was defective and needed to be replaced. Although the “cooling system” had a 5 year warranty, this part was not considered part of the cooling system and we paid $361 to repair a 15 month old refrigerator. It failed in an unusual way and if someone was for example storing medication they could have been injured or a food borne illness could have occurred due to unknowingly consuming spoiled food. [REDACTED]

    Model

    RS28A500ASR

    Serial number

    0B804BBX201925A

    Bought from

    Lowe’s, Connecticut

    Bought

    Mar 12, 2024

    Where

    Ridgefield, Connecticut: Home/Apartment/Condominium

    Who was involved

    Age 56, Unknown

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    No Incident, No Injury

80. No one hurt

    Made Jun 17, 2025 · , sent to the company Jun 20, 2025 · , published by CPSC Jul 7, 2025

    The product, in the report: The product is a Samsung French Door Refrigerator with the following details: Model Number: RF29BB820012AA Color: White Configuration: 3-door French door style with a bottom freezer Capacity: 28.8 cu. ft. total (refrigerator + freezer) Dimensions: Approx. 35 3/4 W x 70 H x 34 1/4 D Features: AutoFill Water Pitcher (built-in) Dual Auto Ice Maker (Cubed + Ice Bites) Wi-Fi connectivity with SmartThings app support LED control panel and internal temperature display Twin Cooling Plus system This is a high-end residential kitchen appliance designed for storing perishable food and beverages at safe temperatures. It is intended for normal household use and has been installed in a private home since purchase from Samsung.com in March 2022.

    I am reporting a repeated cooling failure with a Samsung refrigerator (model RF29BB820012AA, purchased March 2022). On May 26, 2025, the unit began displaying a warm temperature warning and failed to maintain safe refrigeration levels. The failure occurred without warning and risked compromising food safety.

    The refrigerator was in normal household use in a residential kitchen, used by two adults. No modifications were made to the unit, and it had been properly maintained. The products onboard AutoFill pitcher had previously failed, but this report concerns a separate, more serious cooling failure.

    While no one was physically injured, the failure of the cooling system could have led to spoiled food consumption, posing health risks to household members, especially children or immunocompromised individuals.

    Additionally, this is not an isolated incident. Many users of this same Samsung refrigerator model have reported identical premature cooling failures across online forums and complaint boards. The failures appear to happen shortly after the standard or extended warranty ends, indicating a possible design or manufacturing defect. Samsung has acknowledged the issue only partially offering free parts but requiring customers to pay for labor and diagnostic costs.

    This situation deserves review for potential product safety or reliability issues that may warrant broader consumer protection.

    Model

    RF29BB820012AA

    Serial number

    1HMF43AT600238N

    Bought from

    samsung.com

    Bought

    Mar 3, 2022

    Where

    Mission Viejo, California: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

81. No one hurt

    Made Jun 16, 2025 · , sent to the company Jun 18, 2025 · , published by CPSC Jul 3, 2025

    The product, in the report: French Door refrigerator

    freezer handle on Samsung refrigerator fell off

    Model

    RF28T5021SR/AA

    Serial number

    0B604BBT300073Z

    Bought from

    BestBuy

    Bought

    Aug 10, 2022, about then

    Where

    Millis, Massachusetts: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

82. No one hurt

    Made Jun 6, 2025 · , sent to the company Jun 10, 2025 · , published by CPSC Jun 25, 2025

    The product, in the report: Samsung flex refrigerator, 4 door, stainless steel, counter depth x 36 inches. 23 cubic feet with ice and water in the door

    Samsung refrigerator fails to keep the proper temperature. Parts have been replaced but there is no change in the way it is working. Current temperature is 51 degrees. 2 adults in the home, one of which is on two different medications that are required to be kept refrigerated until use. I cannot use the refrigerator at all, much less to store expensive injectible medications.

    Model

    RF23J9011SR/AA

    Serial number

    07GG43BJ02008W

    Bought from

    Lowes

    Bought

    Jan 18, 2020

    Where

    Winsted, Connecticut: Home/Apartment/Condominium

    Who was involved

    Age 61, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

83. No one hurt

    Made Jun 5, 2025 · , sent to the company Jun 10, 2025 · , published by CPSC Jun 25, 2025

    The product, in the report: Samsung refrigerator

    On Friday, May 31st, 2025, my Samsung refrigerator (still under warranty) suddenly stopped working. A few hours later, it started emitting smoke and caught fire inside the lower back area of the unit. We were home and immediately unplugged the fridge .

    I contacted Samsung support the same day. On Tuesday, June 3rd, a technician came and inspected the unit. He confirmed the fridge had burned internally, and declared it non-repairable. Samsung has since told me to wait while engineers evaluate the case.

    As of today, Ive been without a refrigerator for 7 days, and Samsung has not provided a replacement, refund, or resolution. The fact that a relatively new refrigerator (still under warranty) can overheat and ignite poses a serious fire hazard, especially in a home with children.

    I am filing this report because this is a potential product safety issue, and I want to prevent others from facing similar risks.

    Model

    RF30BB6600QL

    Serial number

    1H7Y434TA02383B

    Bought from

    Costco

    Bought

    Jul 10, 2022, about then

    Where

    Woodland Hills, California: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

84. No incident, no one hurt

    Made Jun 4, 2025 · , sent to the company Jun 9, 2025 · , published by CPSC Jun 24, 2025

    The product, in the report: Samsung French Door Refrigerator Model: RF28HDEDBSR This is a stainless steel, 28 cubic foot, French-door refrigerator with a bottom freezer and an internal ice maker located in the upper left compartment. It features a digital display panel, temperature controls, and a twin cooling system. The ice maker is built into the refrigerator compartment rather than the freezer and is known to have performance issues.

    My Samsung refrigerator (model RF28HDEDBSR) has a recurring issue with the ice maker freezing up. This causes it to stop producing ice and leads to fan and sensor errors, specifically codes 14E, 25E, and 32E. Ice builds up inside the unit and blocks airflow, sometimes preventing the fridge from cooling properly.

    This problem requires me to manually thaw the ice maker every couple of months to keep it working. It’s not due to misuse or wear it’s a design flaw that many other owners report online.

    The failure risks food spoilage, water leakage, and possible electrical strain or fire hazard from the overworked components. Samsung sells a repair kit to fix this known issue, but refuses to cover the cost because the fridge is out of warranty, despite it being a design-related failure.

    Model

    RF28HDEDBSR

    UPC

    887276963177

    Serial number

    06EC43AF501181F

    Where

    Edwards, California: Home/Apartment/Condominium

    Who was involved

    Age 27, Unspecified

    The reporter’s relation to them

    My Spouse

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    No Incident, No Injury

85. No incident, no one hurt

    Made Jun 1, 2025 · , sent to the company Jun 4, 2025 · , published by CPSC Jun 18, 2025

    The product, in the report: Samsung stainless steel side by side refrigerator with bottom drawer freezer, 35 x 30x 70.

    New Samsung refrigerator compressor failed after 18 months, causing unsafe temperature excursions and food storage, without warning or notifications, as display does not show internal temps, only temp settings.

    Model

    Model RF27CG5010S9

    Serial number

    SN 0BXN4BCW800017L

    Bought from

    Best Buy

    Bought

    Sep 1, 2024

    Where

    United States: Home/Apartment/Condominium

    Who was involved

    Age 54, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    No Incident, No Injury

86. No one hurt

    Made May 28, 2025 · , sent to the company May 29, 2025 · , published by CPSC Jun 12, 2025

    The product, in the report: 2. Samsung Refrigerator Persistent Compressor Failure, No Resolution Model: RF30KMEDBSG/AA Serial Number: 0BFL4BBJ101252P Incident Summary: This unit never functioned properly after delivery. The refrigerator failed to cool reliably from the start, and I submitted multiple service requests while it was under warranty. Samsung dispatched two service technicians, but the underlying compressor issue was never resolved. No replacement or functional repair was offered. As I continued to report failures, food loss, and non-performance, the warranty eventually expired. After that point, Samsung declined all responsibility, despite the issue being documented and unresolved from the start. The refrigerator is currently still non-functional, and I have received no refund, replacement, or alternative resolution only delay and eventual denial. Overall Pattern of Negligence: Both appliances reflect the following: - Manufacturer-originating defects were present at the time of delivery. - The service was delayed or denied, contributing to a warranty expiration without resolution. - Support teams refused to address defects once the warranty voiding language was triggered, even when the issues were independent of the trigger event (i.e., fire). - There was no accountability offered for the gas leak, food losses, or defective compressor. Request for Action: I respectfully request that regulatory and corporate stakeholders review the following: 1. Independent investigation into the gas leak originating from the right burner of the Samsung range, which was not involved in the fire event. 2. Documentation of Samsungs failure to complete refrigerator repair requests within the warranty coverage period. 3. Formal acknowledgment that both units were delivered in a defective state and not caused by consumer misuse. 4. Corporate response outlining Samsungs position, accountability plan, and whether compensation or replacement will be issued. All service reports, photos, serial numbers, complaint documentation, and email records are available upon request.

    [REDACTED] Date: 05/19/2025

    To Whom It May Concern,

    I am submitting this incident report to formally document two unresolved product defects involving Samsung appliances sold through BrandsMart USA. Both cases involve long-standing manufacturer-related failures that have led to unaddressed safety risks, denied service, and unresolved consumer loss.

    This report is being submitted to Samsung Corporate Escalation and BrandsMart USA Executive Services, and a copy is being sent to the Consumer Product Safety Commission (CPSC) and the Federal Trade Commission (FTC) for review and regulatory purposes.

    [REDACTED]

    2. Samsung Refrigerator Persistent Compressor Failure, No Resolution Model: RF30KMEDBSG/AA

    Serial Number: 0BFL4BBJ101252P

    Incident Summary: This unit never functioned properly after delivery. The refrigerator failed to cool reliably from the start, and I submitted multiple service requests while it was under warranty. Samsung dispatched two service technicians, but the underlying compressor issue was never resolved. No replacement or functional repair was offered.

    The warranty eventually expired as I continued to report failures, food loss, and non-performance. After that point, Samsung declined all responsibility, despite the documented and unresolved issue.

    The refrigerator is still non-functional, and I have received no refund, replacement, or alternative resolutiononly delay and eventual denial.

    Overall Pattern of Negligence: Both appliances reflect the following: - Manufacturer-originating defects were present at the time of delivery. - The service was delayed or denied, contributing to a warranty expiration without resolution. - Support teams refused to address defects once the warranty voiding language was triggered, even when the issues were independent of the trigger event (i.e., fire). - No accountability was offered for the gas leak, food losses, or defective compressor.

    Request for Action: I respectfully request that regulatory and corporate stakeholders review the following: 1. Independent investigation into the gas leak originating from the right burner of the Samsung range, which was not involved in the fire event. 2. Documentation of Samsungs failure to complete refrigerator repair requests within the warranty coverage period. 3. Formal acknowledgment that both units were delivered in a defective state and not caused by consumer misuse. 4. Corporate response outlining Samsungs position, accountability plan, and whether compensation or replacement will be issued.

    All service reports, photos, serial numbers, complaint documentation, and email records are available upon request.

    Sincerely, [REDACTED]

    05/19/2025

    [REDACTED]

    [REDACTED]

    Model

    RF30KMEDBSG/AA

    Serial number

    0BFL4BBJ101252P

    Bought from

    brandsmart

    Where

    Riverdale, Georgia: Home/Apartment/Condominium

    Who was involved

    Age 2, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

87. No one hurt

    Made May 21, 2025 · , sent to the company May 22, 2025 · , published by CPSC Jun 6, 2025

    The product, in the report: Its a refrigerator

    Ive got a Samsung refrigerator that continues to ice up and not keep items cold, like milk and vegetables stored inside

    Model

    RF268ABRS

    Serial number

    43FA4BBC300773T

    Bought from

    Lowe’s

    Bought

    Mar 16, 2018, about then

    Where

    Perry, Georgia: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

88. Seen by a doctor or nurse

    Made May 6, 2025 · , sent to the company May 9, 2025 · , published by CPSC May 23, 2025

    The product, in the report: RF263BEAESR, 24.6 cu. ft., 3-Door French Door Refrigerator

    Samsung refrigerator not cooling properly, company not honoring warranty.

    Model

    rf263beaesr/AA

    Serial number

    0AJC4BBN400254N

    Where

    ROSELLE PARK, New Jersey: Home/Apartment/Condominium

    Who was involved

    Age 26, Unknown

    The reporter’s relation to them

    Self

    As this report names them

    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Injury, Seen by Medical Professional

89. No one hurt

    Made Apr 28, 2025 · , sent to the company May 1, 2025 · , published by CPSC May 15, 2025

    The product, in the report: Samsung French door freezer bottom pullout, Large capacity, Stainless-steel

    I was getting ice form our Samsung large capacity refrigerator and fill a large cup of water with the ice for my 10-year daughter. My daughter said, daddy look the is a piece of a large point object and her cup of water looked a little cloudy like there were crumbs in her water. Come to find out that piece of point hard plastic came from the ice maker itself and Pices if the turning mechanism from the inside of the ice maker tray broke apart leaving the cloud of other small piece of plastic in my daughters’ water along with the hard piece of plastic that was in my daughters’ cup. The only reason my daughter did not swallow or ingest the large piece of sharp plastic. It was caught on the bottom of my daughter’s straw when she was trying to drink her water.

    Model

    RF32CG5900SR

    UPC

    N/A

    Serial number

    0BXP4BCW801024H

    Bought from

    Home Depot

    Bought

    Jan 5, 2024, about then

    Where

    The Colony, Texas: Home/Apartment/Condominium

    Who was involved

    Age 10, Female

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Samsnug, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

90. No one hurt

    Made Apr 27, 2025 · , sent to the company Apr 30, 2025 · , published by CPSC May 14, 2025

    The product, in the report: SILVER FOUR DOOR ICE MAKER SAMSUNG

    SAMSUNG REFRIGERATOR. FIRST ISSUE WAS ICE MAKER. THEY “FIXED” IT, BUT NOW IT DRIPS WATER AND THE REFRIGERATOR IS NOT KEEPING FOOD COLD.

    Model

    RF28HMEDBSR/AA

    Serial number

    065L43BH702073K

    Where

    Jacksonville, Florida: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

91. No one hurt

    Made Apr 21, 2025 · , sent to the company Apr 24, 2025 · , published by CPSC May 8, 2025

    The product, in the report: Samsung RF29A9771SR is a 29 cu. ft. Smart 4-Door Flex RefrigeratoR, Stainless Steel

    Samsung refrigerator, which has caused significant damage to my home. The unit is a 4-door French door model equipped with a dual ice maker, including the smaller cube ice maker located in the upper left section of the refrigerator.

    Over time, the small cube ice maker began to freeze over and malfunction. Despite regular maintenance and following Samsungs recommended troubleshooting steps, the problem persisted. Eventually, the ice maker became so frozen that it blocked the normal flow of water within the unit. This caused water to leak internally throughout the refrigerator and then externally, where it pooled and seeped out onto the kitchen floor.

    My husband, self and children have all slipped on the water that seeped out of refrigerator onto the floor. Thankfully the slipping did not cause serious injury.

    The leaking water caused damage to my hardwood floors and baseboards, requiring professional repair. The floors warped, and the baseboards began to swell and separate from the wall. This incident not only created an unsafe environment but also resulted in unexpected repair expenses and loss of use of my kitchen during cleanup.

    Model

    RF29A9771SR/AA

    UPC

    0887276525792

    Bought from

    Samsung.com, California

    Bought

    Nov 20, 2023

    Where

    Castaic, California: Home/Apartment/Condominium

    Who was involved

    Age 7, Female

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

92. No one hurt

    Made Apr 18, 2025 · , sent to the company Apr 23, 2025 · , published by CPSC May 7, 2025

    The product, in the report: Samsung 3 doors Refrigerator Model RF28HFEDTSR

    We have Samsung 3 doors Refrigerator the ice maker on the refrigeration keep frozen even thought replaced with the new parts. The Samsung’s repairman suggested not to use the refrigeration ice maker, just use the from the freezer ice maker. We followed his suggestion that a big mistake ( Samsung get away with out fixing the problem ). - DELI TRAY area are liking, causing molding on our foods in the Deli Tray. - The Refrigerator door loose several time.

    Model

    Model RF28HFEDTSR

    Serial number

    065P43AG902002M

    Bought from

    LOWE

    Where

    Stillwater, Oklahoma: Home/Apartment/Condominium

    Who was involved

    Unknown

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    Reports CPSC links to it

    20260122-A9ABF-2147324325

    How badly, in CPSC’s words

    Incident, No Injury

93. No one hurt

    Made Apr 17, 2025 · , sent to the company Apr 23, 2025 · , published by CPSC May 7, 2025

    The product, in the report: refrigerator

    Ice maker cube developed hairline crack, from normal use, and leaks water inside freezer that pools inside the unit or passes through the dispenser which may damage property or cause personal injury due to the increased risk of trips and falls.

    Model

    RS27T5200SG

    Serial number

    0B2B4BAN803142M

    Bought from

    Home Depot

    Bought

    Sep 30, 2019, about then

    Where

    Tooele, Utah: Home/Apartment/Condominium

    Who was involved

    Age 53, Unspecified

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

94. No incident, no one hurt

    Made Apr 12, 2025 · , sent to the company Apr 16, 2025 · , published by CPSC Apr 30, 2025

    The product, in the report: Samsung Smart Hub counter depth refrigerator

    Before this incident began, it had been 10 minutes since anyone had touched the refrigerator. I heard the refrigerator started dispensing ice making noise and thought it was ice dropping. I left the kitchen and went to my office for about 20-30 minutes. When I came back to the kitchen it smelled like something was burning and discovered that the ice maker was dispensing ice on its own. When I opened the refrigerator and removed the ice maker, there was smoke in the ice maker area. I tried to turn off the ice maker, tried to reset two times and finally we had to unplug the refrigerator because it would not trying to dispense ice. This was a Friday night and Samsung technician came to our house Monday and said the refrigerator was not repairable. He also took photos - which I have - where you see components were melting. Had I not been home, this would have started a fire. This incident comes after Samsung has fixed my ice maker 5 times since we purchased it 4 1/2 years ago. We still have the refrigerator but it cant be used. This happened on 4/4 and as of today 4/12, Samsung still has not resolved this issue and I still dont have a refrigerator.

    Model

    RF23M8570SR

    UPC

    887276198188

    Bought from

    Home Depot

    Bought

    Sep 1, 2020, about then

    Where

    Glendale, Arizona: Home/Apartment/Condominium

    Who was involved

    Age 24, Female

    The reporter’s relation to them

    My Child

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    No Incident, No Injury

95. No incident, no one hurt

    Made Apr 10, 2025 · , sent to the company Apr 14, 2025 · , published by CPSC Apr 28, 2025

    The product, in the report: Samsung Refrigerator Model 323TEDB

    Samsung Refrigerator consistently not working right. Freezing up in the ice makers, the temperature does not stay cold causing food to go bad, Water leakage into the back wall of the fridge that is freezing and making the temperature unable to be controlled.

    Model

    323TEDB

    Serial number

    V35343CCA03610X

    Where

    COLORADO SPRINGS, Colorado: Home/Apartment/Condominium

    Who was involved

    Age 38, Female

    The reporter’s relation to them

    Self

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    No Incident, No Injury

96. No one hurt

    Made Apr 6, 2025 · , sent to the company Apr 9, 2025 · , published by CPSC Apr 23, 2025

    The product, in the report: Samsung bespoke 3 door stainless steel

    My refrigerator loses temperature and now the ice maker has quit.

    Model

    RF30BB6600QLAA

    Serial number

    1H7Y43AT602562E

    Bought from

    Home Depot

    Where

    Murfreesboro, Tennessee: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

97. No one hurt

    Made Mar 31, 2025 · , sent to the company Apr 8, 2025 · , published by CPSC Apr 22, 2025

    The product, in the report: Refrigerator French door white with bottom freezer

    Samsung refrigerator sealed system leaking

    Model

    RF20HFENBWW

    Serial number

    0D6J4ADFB00166V

    Where

    Richmond Hill, New York: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

98. No one hurt

    Made Mar 27, 2025 · , sent to the company Apr 1, 2025 · , published by CPSC Apr 15, 2025

    The product, in the report: Samsung black stainless steel refrigerator. French door. Bottom freezer

    Food spoilage Samsung refrigerator Personal As intended Possible food poisoning.

    Model

    RF30KMEDBSG

    Serial number

    08TH43BH801044W

    Bought from

    Lowes

    Bought

    Oct 10, 2017

    Where

    Glassboro, New Jersey: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

99. No one hurt

    Made Mar 22, 2025 · , sent to the company Mar 26, 2025 · , published by CPSC Apr 9, 2025

    The product, in the report: Samsung French Door , stainless steel refrigerator, model RF28HFEDTSR/AA w/ dual ice makers

    Ice maker in upper cabinet stopped working. Ice maker was found to be incrusted with ice inside of the icehouse in the refrigerator compartment. After thawing out the icehouse, the problem returned. Multiple visits by Lowe’s extended warranty contractor failed to correct the problem. Then called Samsung direct and they sent out their factory serviceperson who performed a Samsung factory service bulletin, replacing multiple parts within the refrigerator / freezer. Within a few months the ice maker froze up again, and continued to do so despite many defrosting attempts by myself. Now, we have found pieces of plastic from the ice bucket assembly inside of the ice maker. This is from the ice bucket housing, which has numerous fractures in it. This part was replaced during the Samsung servicepersons visit in 12/2022 with a new, improved design, according to him. It is that part, which was found to be broken again, in multiple places. Unit is now leaking water when it dispenses ice through the front door. The ice makers in this refrigerator have been a constant source of problems since just after the purchase of the appliance, which cost over two thousand dollars new. Samsung has thus far refused to provide further support for the defective refrigerator.

    Model

    RF28HFEDTSR/AA

    Serial number

    0ALR4BBH901823L

    Bought from

    Lowe’s in Quakertown, Pa.

    Bought

    Jun 22, 2020, about then

    Where

    Perkasie, Pennsylvania: Home/Apartment/Condominium

    Who was involved

    Unspecified

    The reporter’s relation to them

    Unspecified

    As this report names them

    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

    How badly, in CPSC’s words

    Incident, No Injury

100. No one hurt

     Made Mar 1, 2025 · , sent to the company Mar 5, 2025 · , published by CPSC Mar 19, 2025

     The product, in the report: Stainless Steel 27.4 cu. ft. Side-by-Side refrigerator (model # RS27T5200SR)

     I purchased a Samsung 27.4 cu. ft. Side-by-Side refrigerator (model # RS27T5200SR) in 2022. It was delivered on April 8, 2022. It has not worked properly since I have received it. The refrigerator freezes food on the lower shelves and does not stay cool on the upper shelves. My initial service call about this problem was on October 7, 2022. The service person who came at that time pushed on the back plate and left. It continued to have the same issue throughout 2023 until the compressor and dryer had to be replaced in April of 2024. Samsung technicians incorrectly diagnosed the issue when they originally came to service the refrigerator on April 5, 2024. When a technician came on April 9, 2024, he correctly diagnosed the problem as the compressor and fan. We then had to wait for parts and were without a refrigerator for weeks. The issue with it freezing food and not keeping other food cold enough has returned in 2025. A service appointment on February 7, 2025, resulted in technicians turning up the temperature and closing the ticket. The temperature on the other shelves of the refrigerator shot up to 58 degrees and we had to throw away the contents of the refrigerator. Technicians returned on February 24, 2025, and told us that the refrigerator cover assembly (part # DA97-20712A) was bowed and that it had been recalled. I have spoken to Samsung multiple times and they have been of no help. The refrigerator has clearly been defective since I purchased it and is unsafe for my family to use.

     Model

     RS27T5200SR

     UPC

     806636285119

     Serial number

     0B2G4BBT308504R

     Bought from

     Best Buy

     Bought

     Apr 8, 2022

     Where

     Fort Worth, Texas: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Incident, No Injury

CPSC’s disclaimer

Sources