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Samsung refrigerators

1,650 reports to CPSC, the latest made Oct 18, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Nov 5, 2026.

  • 1,650reports to CPSC
  • Oct 18, 2026the latest report was made
  • May 24, 2011the earliest
  • 0with the company’s comments
Brand
Samsung
Maker
SAMSUNG ELECTRONICS AMERICA, INC. (SEA)Makers, importers or sellers, as the reports name them
Product
RefrigeratorsCPSC’s product type: Refrigerators (code 276), in Kitchen: Appliances
Other ways the reports write the brand (60)

“Samsung Refrigerator”, “Samsung French Door Refrigerator”, “Samsung refrigerator”, “Samsung Electronics”, “Sansung”, “Samaung”, “Samsumg”, “Samsung Bespoke”, “Samsung Family Hub”, “SAMSUNG ELECTRONICS AMERICA INC”, “SAMSUNG FRENCH DOOR REFRIGERATOR”, “Sam Sung”, “Samdung”, “Samnsung”, “Sampsung”, “Samsing”, “Samsnug”, “Samsubg”, “Samsung / RF26HFENDSR/AA”, “Samsung 18 cu. ft. Counter Depth French Door Refrigerator”, “Samsung 28 cu ft food showcase”, “Samsung 4 - door Flex”, “Samsung 4-Door Flex Family Hub”, “Samsung Cool Select Pantry”, “Samsung CoolSelect Pantry”, “Samsung Counter Depth Stainless Bottom-Freezer Ref”, “Samsung Electronics America Inc.”, “Samsung Eletronics”, “Samsung Family Smart Hub Refrigerator”, “Samsung Flex”, “Samsung Four Door French Doors”, “Samsung Free Standing”, “Samsung French Door with Twin Cooling System”, “Samsung Model Name: RF28HMEDBSR”, “Samsung Model RS25H5111ww”, “Samsung RF 267 Series”, “Samsung RF 28R7201SR”, “Samsung RF263BEAEBC”, “Samsung RF26HFENDSR/AA”, “Samsung Refrigerator, Energy Star”, “Samsung Smart Hub”, “Samsung Stainless Steel 26 Cu. Ft. French Door Ref”, “Samsung Twin Cooling Plus”, “Samsung bespoke”, “Samsung counter dept 4 door refrigerator”, “Samsung double sided fridge”, “Samsung family hub”, “Samsung flex zone family hub”, “Samsung four Plex refrigerator”, “Samsung french door refrigerator”, “Samsung french door, counter depth”, “Samsung inverter refrigerator”, “Samsung model RF28HFEDTWW/AA”, “Samsung refrigerator model #: RF263TEAESG”, “Samsung refrigerator, model RF22K9381SR”, “Samsusng”, “Samusung”, “Sasmsung”, “samaung” and “samsung family hub”

By month

55 reports from November 2025 to October 2026; the most in August 2026, 9. 1,595 earlier reports, since May 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20261
September 20266
August 20269
July 20262
June 20267
May 20264
April 20265
March 20262
February 20263
January 20266
December 20258
November 20252
October 20257
September 20257
August 20253
July 20255
June 20258
May 20253
April 20258
March 20254
February 20253
January 20254
December 20249
November 20244
October 202411
September 20244
August 20245
July 20248
June 20249
May 202412
April 202413
March 20248
February 202411
January 202418
December 202317
November 202326
October 202359
September 202316
August 202318
July 202323
June 202326
May 202320
April 202321
March 202317
February 202328
January 202325
December 202214
November 202228
October 202226
September 202223
August 202235
July 202239
June 202249
May 202270
April 202262
March 202251
February 202238
January 202226
December 202122
November 202135
October 202123
September 202150
August 202140
July 202153
June 202146
May 202123
April 202117
March 202120
February 202112
January 202126
December 202019
November 202021
October 202025
September 202040
August 202040
July 202023
June 202019
May 202020
April 20205
March 20209
February 20204
January 20203
December 20191
November 20193
October 20195
September 20197
August 20196
July 20194
June 20193
May 20191
April 20191
November 20181
August 20183
June 20182
April 20182
January 20181
November 20171
July 20171
May 20171
April 20173
March 20173
January 20171
December 20161
August 20161
June 20161
April 20161
September 20151
August 20152
July 20152
March 20151
December 20141
October 20141
September 20141
August 20141
July 20141
March 20141
February 20141
March 20132
February 20131
January 20131
November 20121
August 20121
June 20121
March 20121
December 20111
October 20111
September 20111
May 20111

How badly anyone was hurt

  • Hospital admission 9 CPSC: Injury, Hospital Admission
  • Emergency room 12 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 66 CPSC: Injury, Seen by Medical Professional
  • First aid 76 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 190 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 74 CPSC: Injury, Level of care not known
  • No one hurt 1,075 CPSC: Incident, No Injury
  • No incident, no one hurt 145 CPSC: No Incident, No Injury
  • Not said 3 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.

  1. No one hurt

    Made Oct 7, 2020, sent to the company Nov 25, 2020, published by CPSC Dec 10, 2020

    The product, in the report: Samsung, 3-door refrigerator, 26 CF

    On going problem...Samsung refrigerator cooling coil is icing up causing the fan to get iced up and not run and making the refrigerator having warmer temperatures. Refrigerator does not hold set temperatures in the refrigerator section causing food to spoil. Also have water leaking in refrigerator under large crisper drawer and inside drawer, ice maker is leaking water and ice is wet.

    Model
    RF263beaesr
    Serial number
    JFK44BBFB06477T
    Bought from
    hhgregg, Indiana
    Bought
    Jan 2, 2015, about then
    Where
    United States: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  2. First aid

    Made Oct 7, 2020, sent to the company Nov 12, 2020, published by CPSC Nov 27, 2020

    The product, in the report: SAMSUNG French Door. Black. Rf263TE. RF263BE. REFRIGERATOR/FREEZER. Model RF263BEAEBC/AA

    2014, I proudly purchased a Samsung, 3 door refrigerator. It was beautiful..... 6 months in the icemake started to freeze over.. we’d get it going again. Maybe 4 months it’s like the doors just didn’t seem to close properly, and quickly started to walk into the kitchen water ALL over the floor. From that date in late 2015 to present we have to keep huge bath towels in the refrigerator, all around the outside as water is always pooling inside and drains outside. I can’t tell you how many gallons of milk, juice we tossed because the temp is 42-50ish.... The many cans of biscuits that have burst. Lunch meat, condiments, etc.... Recently a Samsung repair guy came to my home, only repaired ice maker which already sounds suspect. He did look over the refrigerator and said it will cost over $900 to repair. It’s not fair that I was solda known defective refrigerator. I had to purchase a freezer two weeks ago as the freezer looked as if it had snowed in it, then it no longer would freeze. I have more towels inside that fridge than food. The long vegetable tray sits on my counter for almost two years, the water, and huge sheets of ice gets under it. Sad.

    Model
    RF263BEAEBC/AA
    UPC
    N/a
    Serial number
    Jkkq4bbf700307w
    Bought from
    Conn’s
    Bought
    Nov 25, 2014
    Where
    Mesquite, Texas: Home/Apartment/Condominium
    Who was involved
    Age 47, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  3. No one hurt

    Made Oct 6, 2020, sent to the company Nov 2, 2020, published by CPSC Nov 17, 2020

    The product, in the report: Samsung fridge

    Samsung fridge not keeping safe temps in fridge along with many other issues but this is causing my food to spoil

    Model
    RF264BEAESR
    Serial number
    JKJ44BBF800560P
    Bought from
    Best Buy
    Bought
    Aug 21, 2014
    Where
    West Bloomfield, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Oct 2, 2020, sent to the company Oct 30, 2020, published by CPSC Nov 16, 2020

    The product, in the report: Samsung refrigerator

    I purchased a Samsung refrigerator, new in 2015. After many service appointments, it does not maintain a safe temperature inside the unit and the ice maker freezes up and continues to drip I have to unload the unit and defrost the back panel every 2 weeks

    Model
    RF28hMEDBSR
    Serial number
    065L43BG3013663Z
    Bought from
    Pacific sales
    Bought
    May 24, 2015
    Where
    Hemet, United States: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made Oct 2, 2020, sent to the company Nov 25, 2020, published by CPSC Dec 10, 2020

    The product, in the report: Samsung Stainless Steel French Door Refrigerator model

    I purchased a Samsung refrigerator (model RF28HMEDBSR) on 11/17/2014. At that time our boys were ages 6 and 8 years old. Within 6 months of purchase the condenser coils inside the back of the unit began to freeze up periodically. The internal temperature would increase and result in food spoilage. This got more frequent as time went on and warranted me throwing out food and defrosting the unit manually every 4-6 weeks since. While I had seen other complaints on social media etc talk about the same problem, I wasn’t aware of the fact that there was an actual defect with the unit until just recently. While thankfully there were no illnesses incurred by anyone in our family, there absolutely could have been. In addition, The temperature inside the unit has been much higher than what the actual temperature is set too, currently the disparity is 11 degrees.

    Model
    RF28HMEDBSR
    Serial number
    065L43BFA09474
    Bought from
    HOME DEPOT
    Bought
    Oct 14, 2014
    Where
    stamford, Connecticut: Home/Apartment/Condominium
    Who was involved
    Age 6, Unspecified
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made Oct 2, 2020, sent to the company Nov 3, 2020, published by CPSC Nov 18, 2020

    The product, in the report: Samsung Refrigerator, Model Number: RF28HFEDBSR/AA, Serial Number: 065K43AGB01210J

    My wife and I purchased a home in early 2019 which included a Samsung refrigerator. On October 25, 2019, the fridge would not hold a temperature, and we ended up throwing out all the perishable food. We had the thermostat replaced via Samsung, repair order [REDACTED]. Less than a year later, the fridge again has lost temperature (interior of the fridge is currently 64.7 degrees Fahrenheit), and today (10/2/2020) have again thrown away all perishable food. We have an open ticket with Samsung ([REDACTED]) to get the thermostat fixed, less than a year later.

    Model
    RF28HFEDBSR/AA
    Serial number
    065K43AGB01210J
    Where
    Tampa, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  7. No incident, no one hurt

    Made Oct 1, 2020, sent to the company Nov 4, 2020, published by CPSC Nov 19, 2020

    The product, in the report: 2016 Samsung French Door Black Stainless Refrigerator 26 cuft 35-25/32 x 35-43/64 x 70 Model RF263BEAESG/AA

    2016 Samsung refrigerator had been repaired 3 or 4 times with no fix. Monday nite ice dispenser started constant dumping of ice all over the floor. When we finally got the frozen ice box open, flames were shooting across the back of the icemaker and smoking. Refrigerator smell of melted wiring.

    Model
    RF263BEAESG/AA
    Serial number
    OAJC4BBH301121R
    Bought from
    Bestbuy
    Bought
    Mar 15, 2016, about then
    Where
    Bismarck, North Dakota: Home/Apartment/Condominium
    Who was involved
    Age 16, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  8. No one hurt

    Made Oct 1, 2020, sent to the company Oct 30, 2020, published by CPSC Nov 16, 2020

    The product, in the report: Samsung French Door Refrigerator Model# RF23HSESBSR/AA S/N# 06QE43BG700125H, purchased from Sears on 12/23/15 for $2,480.84

    RE: Samsung French Door Refrigerator, Model# RF23HSESBSR/AA, S/N# 06QE43BG700125H, purchased from Sears on 12/23/15 for $2,480.84

    Starting in January 2019 (after my 3 year extended warranty expired, we started having icing issues. We would have to manually defrost the unit about one every 3 months. Then starting January 2020, we have had to manually defrost the ice cube compartment and back panel of the fridge every 2-3 weeks due to ice buildup in both the ice maker compartment AND the back panel cover, which caused loud fan and warm temperature readings, leading to MAJOR food safety issues. Our food would get spoiled very quickly and had to be discarded. On May 14th, we had had enough. We called Samsung Service and scheduled thru them [REDACTED] out on June 2 to take a look at the fridge. Samsung declined to pay for the service call or parts due to the unit being out of warranty, even though they KNOW that they have a known defect (service bulletin ASC20170602002 is one). I felt we had no option but to pay for the call. [REDACTED] said the two problems we had were unrelated, and he separated the copper coils hoping that would fix the issue, but he said if it didn’t fix the freezing problem, then we would need to replace two part numbers we needed to “repair” the problem. We decided to get the parts from [REDACTED] and do the repair ourselves.

    May 14, service call: $129.00 (service tech left us silicone and we did the work ourselves) June 13, purchased and installed Ice maker assy, $163.61 Sep 3, purchased and installed back cover, $128.24 Food spoilage both times, estimated $300.00 Out-of-pocket costs totalling: $720.85

    Model
    RF23HSESBSR/AA
    Serial number
    06QE43BG700125H
    Bought from
    Sears Outlet
    Bought
    Dec 23, 2015
    Where
    NORTHVILLE, Michigan: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Sep 26, 2020, sent to the company Oct 16, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung Freestanding French Door Refrigerator Model RF263BEAESG

    I purchased a Samsung French door refrigerator, model number RF263BEAESG/AA, from Best Buy in early 2016. A couple months ago it began to freeze up in the ice compartment. In the last few weeks, although I did not have knowledge at first, the refrigerator has not been keeping a constant safe temperature. I purchased a thermometer with sensors to keep track and found that it was keeping steady temperature at between a unsafe 55-58 degrees, no matter what I set the refrigerator temperature. Due to this uncertainty of temperature, and uncertainty of the safety of contents, we have lost hundreds of dollars of food items and 6 boxes of diabetic insulin. I have become aware that this is a ongoing, known issue of this Samsung model just they do not have a recall on it. These are very unsafe products as consumers could quite possible suffer medical issues due to the fluctuations in unsafe temperatures. If my husband had used the insulin, it is a possibility he could have suffered severe medical issues.

    Model
    RF263BEAESG
    Serial number
    0AJC4BBGB00165A
    Bought from
    Best Buy
    Bought
    Jan 1, 2016
    Where
    Green Springs, Ohio: Unspecified
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  10. No one hurt

    Made Sep 26, 2020, sent to the company Oct 16, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung Side by Side Counter Depth Refridgerator Model RS22HDHPNSR

    I purchased a Samsung side by side counter depth refrigerator at the end of June 2015 from a store called HH Gregg. We started to wonder if this unit was cooling properly because we were having stomach issues, so I purchased 3 thermometers to place inside of the fridge and another one inside our freezer. The outside door panel was set at 34 degrees, which is the lowest I could set it at. I set the freezer at 0 degrees and sometimes it is around 10 degrees. My fridge’s inside temperatures register in the 40 and 50 degree range and then drop back into the upper 30’s. It does this all day. I am concerned about things going bad and have noticed certain foods are spoiling or going bad before their expiration dates.

    I filed with the New Jersey BBB and the New Jersey Attorney General in Feb. 2020. A lady named [REDACTED], from Samsung’s Office of the President, then contacted me shortly after. Samsung sent out [REDACTED] at the end of Feb. 2020 to attempt to repair this refrigerator. First repair visit: the repair guy told me it was a sealed system issue and another repair guy would be out the fix on another day.

    Second Repair visit: Another repair guy came out and said all he needs to do is vacuum the condenser and blow it out. (The repair guy showed me what he did and how to do this.) This unit has this condenser located underneath, since it is a counter depth fridge. I also asked the guy why my ice cubes freeze together in the ice bucket. He said he would order a part and be back on another day.

    Third repair visit: The second repair guy returned and replaced part on the outside of the freezer door ice dispenser. I guess the outside dispenser on the freezer door was not sealing, warm air was then allowed to enter the ice bucket, melt ice cubes which would then freeze together.

    Now It is July 28, 2020 and I my inside fridge temperatures are still in the 40’s and 50’s. She asked me to send her a photo of my sales receipt, so I did and she confirmed receiving it.

    Emailed [REDACTED] multiple times. Finally, on August 28th she emails me and tells me she does not have my receipt on file, so I email her a copy of my sales receipt again.

    I have emailed her multiple times and she will not respond at all. I have since filed once again with the NJ BBB and NJ Attorney General. Have not heard anything from anyone.

    Samsung has made thousands on these defective fridges which are not cooling food properly. They also have very poor customer support and seem to not want to be bothered by their defective products.

    Their defective refrigerators are a health and safety risk.

    Model
    RS22HDHPNSR
    Serial number
    067143AG400486E
    Bought from
    hh Gregg
    Bought
    Jun 27, 2020
    Where
    Lemont, United States: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsusng, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Sep 25, 2020, sent to the company Oct 22, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung French door refrigerator

    Samsung French door refrigerator Model # RF263BEAESR/AA freezer stopped working, unit has temperature fluctuation, unit does not maintain correct temperature, condensation issue, ice maker not working, water dripping into the bottom drawer. It’s a design defect known since 2006, repairs has been done but ultimately the unit breaks down again.

    Model
    RF263BEAESR/AA
    Serial number
    JKJ44BBG804645K
    Bought from
    Home depot
    Bought
    Oct 15, 2015, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  12. Hurt, no treatment

    Made Sep 25, 2020, sent to the company Oct 16, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung 4 door counter depth refrigerator (stainless steal) Model RF24FSEDBSR

    I purchased a Samsung refrigerator in late 2014 from Home Depot. The refrigerator is being used to keep food cold for my family of 5 in my home. The refrigerator has known defects that cause the back panel to freeze up which then raises the temperature inside the refrigerator without warning. The display on the front shows normal when inside it’s actually much higher. Samsung customer service tells me to blow dry the back electrical or use a steamer which is not safe. My children have had food poisoning due to the unsafe temperatures 3 times in the past 8 months. My refrigerator goes from 34 degrees to high 50’s overnight once the back panel starts freezing back up. This is a defect Samsung has known about since at least 2007 and continues selling these refrigerators without fixing the issue.

    Model
    RF24FSEDBSR
    Bought from
    Home Depot
    Bought
    Nov 15, 2014
    Where
    Howell, United States: Home/Apartment/Condominium
    Who was involved
    Age 10, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  13. No one hurt

    Made Sep 25, 2020, sent to the company Oct 22, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung French Door refrigerator

    I own 2 Samsung French Door refrigerators that have a defect which Samsung has known about since 2006. The many issues for these are malfunctioning ice makers, fans freezing up but the most concerning is the inability for them to cool properly. Samsung list the temperature 34 degrees on the outside panel but unsuspecting people, myself included believed that was what the interior temperature was before adding a separate thermometer inside.

    I have talked with many people who have trusted the temperature and have risked serious food poisoning when the temperature goes over 40 degrees. These products of very dangerous and Samsung has been unwilling to do a recall.

    Model
    RF28HFEDTWW/WW
    Serial number
    066343BDB00147H
    Bought from
    Lowes, Washington
    Bought
    May 28, 2014
    Where
    Tahuya & Green Valley, Washington: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung model RF28HFEDTWW/AA, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Sep 24, 2020, sent to the company Oct 22, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung French Door Refrigerator Model RF4287HARS We bought our Samsung French door refrigerator (model name RF4287HARS) from Best Buy in 2011 and since then we have had problems with both the ice maker not making ice and not being able to use it since 2018 plus the freezer not keeping our food cold and having to use another freezer for our frozen items since April of 2020. We had to remove and throw away $300 worth of food due to the freezer not working and danger of food poisoning. I’m not positive our refrigerator is at the desired temperature either and worried about food poisoning. This is not a warranty issue there is a defect in this refrigerator.

    We bought our Samsung French door refrigerator (model name RF4287HARS) from Best Buy in 2011 and since then we have had problems with both the ice maker not making ice and not being able to use it since 2018 plus the freezer not keeping our food cold and having to use another freezer for our frozen items since April of 2020. We had to remove and throw away $300 worth of food due to the freezer not working and danger of food poisoning. I’m not positive our refrigerator is at the desired temperature either and worried about food poisoning. This is not a warranty issue there is a manufacturer defect with this refrigerator.

    Model
    RF4287HARS
    Serial number
    RF4287HARS
    Bought from
    Best Buy, Missouri
    Bought
    Apr 15, 2011
    Where
    saint Louis, Missouri: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Sep 23, 2020, sent to the company Oct 16, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung French Door Refrigerator Modle RF28HDEDBSR/AA

    I purchased a Samsung French Door refrigerator in August 2014. I paid $1,899.99 for model RF28HDEDBSR/AA. In January of 2017, I reached out via chat and stated that my refrigerator was making a loud noise and I’d like to get the issue fixed. I was sent links on how to isolate the issue, but never had anyone come out because the repair would have been too costly at that time.

    Also in 2017, the ice maker would CONTINUOUSLY freeze up. Once a week, we were clearing blocked ice just so the unit could start producing ice again. After almost a year of dealing with the ice issue, in 2018 we gave up and purchased a built in ice maker, separate of our refrigerator. The refrigerator no longer makes ice at all, and the bin is frozen in place.

    In August of 2020, we went out of town for 4 days and came home to a refrigerator full of ruined food, because the temp INSIDE the refrigerator was almost 60 degrees. I didn’t bother even contacting Samsung because I would have been told the refrigerator was out of warranty (like I was also told in 2017), so I had a repair company come out. The evaporator fan motor was frozen in place and ice was coating the top of the evaporator. The ice was removed and the fan was replaced for a total of $243.80. Three weeks later, the refrigerator started making the loudest noise I’ve ever heard coming from an appliance. The noise would stop when we opened the door and then start back up again when the door closed. Shockingly, the fridge stopped cooling again and once again, I lost food. The company came back out and they noticed that the fan was frozen over AGAIN and water was pooling under the large crisper drawer. The draining drain was clogged. The ice was steamed out and the drains were cleared.

    I STRONGLY urge anyone that’s looking for a refrigerator to NOT purchase a Samsung. All of these are KNOWN defects. [REDACTED]. I don’t have a lemon refrigerator. Samsung knowingly produces less than 100% quality appliances. These refrigerators are an investment and should last more than 3 years without issues arising.

    Model
    RF28HDEDBSR/AA
    Bought from
    Best Buy
    Bought
    Aug 25, 2014
    Where
    Little Elm, United States: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  16. First aid

    Made Sep 23, 2020, sent to the company Oct 16, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung black stainless steel Refrigerator Model RF263TEAESG/AA

    My Samsung Refrigerator does not stay at the right temperature causing my foods to go bad. It freezes up.

    Model
    RF263TEAESG/AA
    Serial number
    0AJD4BBHA00119P
    Bought
    Oct 1, 2016
    Where
    Fort Pierce, Florida: Home/Apartment/Condominium
    Who was involved
    Age 15, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  17. No one hurt

    Made Sep 22, 2020, sent to the company Oct 16, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung refrigerator Model No. RS25J500DSR, [REDACTED]

    I purchased a whole kitchen package in 2015. I did purchase the extended warranty that expired in July, 2020. Since I purchased the items I have had my refrigerator continuously spike in temperature multiple times, and have food spoil. My oven doesn’t heat up hot enough to safely cook food, and find myself baking items up to 2 hours longer than suggested and sometimes it still isn’t fully cooked. (yes I have ate undercooked food and have gotten sick from it). I have had all my times serviced multiple times, and now Samsung is stating that since my warranty is up they will no longer assist me. I have been told by repair men that this is an on going problem, and almost every call they take for Samsung products its the same problems that I am having

    Model
    RS25J500DSR
    Serial number
    AH54BBG502330V
    Bought from
    HH Gregg, Ohio
    Bought
    Jul 30, 2015
    Where
    Hilliard, Ohio: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  18. No one hurt

    Made Sep 22, 2020, sent to the company Oct 16, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung Refrigerator Model RF28HFEDTSR/AA

    We purchased a Samsung refrigerator, model # RF28HFEDTSR/AA, in late June 2016. We have had many problems with the fridge including both icemakers not working and not dispensing water or ice properly. While researching how to fix the fridge, We were alerted to the fact that the temperature display is inaccurate. We have had to throw away a lot of food before its expiration date. We assumed it was due to our local grocery store. After placing fridge thermometers and testing with an infrared thermometer it was clear that the fridge nor freezer did not cool properly. The fridge section varies from 38-56 degrees and the freezer section varies from -10 to 26 degrees. Several times the fridge section stopped cooling entirely due to ice on the fan. Samsung did send a repairman out who verified the fridge section was 42 degrees and the freezer was 26 degrees. The repairman did replace both icemakers, both temperature sensors, the water inlet valve/filter housing and the motherboard. In less than 4 days the fridge was 45 degrees. The temperature variances continue. Theses are known design defects. There are service bulletins concerning these problems that were issued before our refrigerator was manufactured. Even with brand new parts the refrigerator is unable to maintain temperatures that are safe for food i.e. less than 40 or 0 for fridge and freezer respectively. We really feel that these refrigerators should be recalled as there is no fix to make them safe for food storage

    Model
    RF28HFEDTSR/AA
    Serial number
    0ALR4BBH401949B
    Bought from
    Lowes
    Bought
    Jun 19, 2016
    Where
    The Woodlands, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  19. First aid

    Made Sep 21, 2020, sent to the company Oct 15, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung French 4 door stainless steel refrigerator Model: RF28HMEDBSR/AA Serial: 065L43BG503572W

    We purchased a Samsung French 4 door stainless steel refrigerator on 10/30/2015 for our new home. Model: RF28HMEDBSR/AA Serial: 065L43BG503572W

    Since then we have had a multitude of issues. We have had the ice maker leek water, produce watery ice, ice jam up internally, as well as a frost layering the top of the ice maker unit that needs to be removed on a weekly basis. It is not safe for it to be necessary to remove ice chunks from the ice compartment by hand.

    The thermometer is defective, fridge reads 35 degrees On the external display, but when the temperature is taken through thermal reading is in the the 60s. This is EXTREMELY dangerous to store milk, eggs, as well as medications in a refrigerator that does not provide accurate temperature readings. We found thawed food in the freezer in May 2020 even though the freezer stated that the temp was -4 degrees. All freezer food was ruined and over the next week the fridge temp rose as well. Ice maker no longer produces ice at all. The unit runs loudly. After unplugging for a week and then restarting, the freezer temp does not budge from room temperature of 70 degrees and fridge is only able to get to down to 64 degrees. My family has experienced nausea, vomiting, stomach pains, and excessive diarrhea for several months leading up to May 2020 when the fridge quit working completely. We are confident that this is due to the consumption of spoiled food. It was not apparent at first, but over time we realized that the milk etc did not feel very cold in the refrigerator. That is when we started taking the temps and recording the issues.

    This is unsafe for food storage. I am filing this complaint against Samsung as this is a wide spread issue on many of their refrigerator models and they are knowingly continuing to sell defective and unsafe products. There is a group of over 28,000 customers with theses same issues including mold spores in refrigerators, medical & hospital stays due to mold.

    I have contacted Samsung directly and have been lied by several reps telling me that “there are no known issues. Samsung has a blatant disregard to the safety of their customers. All affected Samsung refrigerators should have been recalled by now. Samsung has known about these manufacturing defects since 2006. There are service bulletins dating back to 2006. Samsung. I have come to the reputable [REDACTED] for assistance with this disappointing experience with Samsung.. Samsung is continuing to manufacture and sell defective products that do not work properly and are unsafe for consumers. I have high hopes that thAt [REDACTED] will issue an investigation and demand a product recall.

    I have also requested refund of the full purchase price of this defective French door refrigerator, including ta and food loss from Samsung. Unfortunately, to date Samsung stands firm that their products are safe and they are there are no issues with their products, the biggest fraud ever! I do have accompanying receipt to show proof of purchase and model number. Thank you for your assistance in this matter.

    Model
    RF28HMEDBSR/AA
    Serial number
    065L43BG503572W
    Bought from
    M&H Appliance
    Bought
    Oct 30, 2015
    Where
    Rice, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 10, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  20. No one hurt

    Made Sep 20, 2020, sent to the company Oct 16, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung 26cu French door refrigerator. Black. Ice box in refrigerator.

    Ice maker and freezer are defective resulting in thawing and refreezing of food multiple times. The ice maker is defective as it freezes and build up ice around the ice box. It leaks water from the ice box into the food drawer creating wet and damaged food.

    Model
    RF263BEAEBC
    Serial number
    JKKQ4BBHB00085D
    Bought from
    Best Buy, Illinois
    Bought
    Dec 26, 2016
    Where
    Plainfield, Illinois: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  21. First aid

    Made Sep 20, 2020, sent to the company Oct 15, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Rf28hdedbsr French door refrigerator, freezer on bottom ice and water dispenser. Samsung

    After purchasing July 2014, ice maker kept freezing up (2 mos) had serviced 3x, continued to freeze up (having to manually thaw every 3-4 days). Just stopped using ice maker, as it was a mess to defrost. Last 6 months, refrigerator Temps not consistently cool, eventhough panel shows 36° (all the time). Refrigerator Temps unsafe, regularly 40°. Now, fridge is staying 46°-48°, warm milk. Unsafe. We are replacing refrigerator, as Samsung has yet to respond to complaint of defective product. Samsung Model# Rf28hdedbsr July 2014 $2400.00 Home Depot

    Serial number
    Rf28hdedbsr
    Bought from
    home depot
    Bought
    Jul 14, 2014
    Where
    Baton Rouge, Louisiana: Home/Apartment/Condominium
    Who was involved
    Age 15, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  22. No one hurt

    Made Sep 20, 2020, sent to the company Oct 15, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung 26 cu. ft. 3-door french door refrigerator with coolselect pantry - stainless steel. Model: RF26J7500SR, product price $1799.99

    I purchased a new Samsung refrigerator in September of 2017 and the freezer will not work (All of the food spoiled multiple times and will not stay frozen) and the ice maker portion will not work. This has been going on for quite some time and I have contacted Samsung multiple times. They have done troubleshooting and nothing worked and then told me I need to pay for repairs on a barely 3 year old refrigerator. This is a known problem with Samsung refrigerators (this model and potentially others) and they are refusing to recall the products. Numerous people have been issued refunds (which I found out via [REDACTED] and a group dedicated to providing information on how to deal with Samsung and their refusal to take action on this matter). This group has listed reporting to the safer products group as part of the process to eventually obtain a refund. Could you help hold Samsung responsible for fixing or refunding defective refrigerators?

    Model
    RF26J7500SR
    Bought from
    Best Buy, Massachusetts
    Bought
    Sep 10, 2017
    Where
    Boston, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  23. No one hurt

    Made Sep 20, 2020, sent to the company Oct 16, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung French Door Refrigerator/Freezer Model RF28HFEDBWW

    I wanted to bring to your attention that I am adding my name to an ever-growing list of Samsung customers who have faulty defective refrigerators/freezers that Samsung continues to sell, not recalling and placing their customers at risk for food storage that is in unsafe temperature ranges. This is a known, documented, unfixable defect by Samsung that results in reaching unsafe temperature ranges for cold food storage. I have been without a stable and consistently-working refrigerator for my family for two months now. Due to covid times, I am waiting yet another month for a replacement of a different brand. That leaves a minimum of 3 months without cold food storage without a fair resolution from Samsung which I continue to pursue. Below is a more detailed summary that I have also submitted to NJ and PA Attorney General Offices and the NJ Better Business Bureau. Thank you so much for your time: ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ I have a defective Samsung French Door Refrigerator that has a well-known, widespread issue with freezing solid blocks of ice in the back panel coil, fan and sensor area. Additionally, unit loses correct temperature control and producing unsafe food storage due to fan not being to regulate temperature due to the frozen ice blocks in back panel area. Front panel display does not reflect the actual temperature inside. Water leaking into crisper trays that turn into sheets of ice. Countless hours on hold waiting for a live person to assist, eventually got through and they set up an appointment with [REDACTED]. Tech came out, replaced entire back panel and sensor, leak stopped, next day not maintaining safe temperatures. [REDACTED] would not return without another Samsung ticket and expects me to pay for the second visit out for this unresolved issue. Requested refund from [REDACTED] for non-fix and they refused. This is the company Samsung contracts with to fix their faulty refrigerators and it’s unethical to expect me to continue to pay for non-fixes all while Samsung refuses to acknowledge this issue that they are well aware. Refrigerator purchased 06/30/16, problems began 07/20/20 and continue until today 09/13/20. I have been without a reliable refrigerator for two months now. Forced to purchase a new one elsewhere, and due to covid times, will not be available for delivery for another 4 weeks. That makes 3 months without reliable cold food storage in my home for my family. Samsung is aware of this defect issue as referenced by their Service Bulletin ASC20171005001 dated 10/05/17 ~ Frost/Ice on Top of FF Evaporator, Water Under Crispers, French Door Dual Evaporator. These faulty refrigerators should have been recalled instead of continuing to take advantage of their customers as well as putting them at risk. Filed NJ Better Business Bureau complaint which prompted Samsung [REDACTED] (also may be known as [REDACTED] working for outsourced company [REDACTED]) to reach out. After my not accepting her offer of a free service visit, she offered a pro-rated refund amount for the refrigerator which indicates to me her acknowledgement of this defective issue with their refrigerators. My out of pocket expenses have totaled $2983.59, she offered me $990. I replied that I expected a full refund for a unit they cannot fix as well as $430 for previous service call (that Samsung arranged) for a non-fix as well as $375 for food loss. She refused and will not answer why I am offered a reduced prorated amount while I know for a fact others have received full refunds. I asked for her supervisor/manager contact info for escalation. She answered “you have reached the [REDACTED], there is no other contact information I can provide to you other than my own.” I am aware of the previous fine against Samsung/[REDACTED] by the NJ Attorney General in 2009 for these deceitful practices related to [REDACTED] (for Samsung) not providing their supervisor’s contact information, thereby breaching the agreement with the NJ Attorney General by not fully disclosing this information when I asked. I have filed a complaint with the New Jersey Attorney General’s Office about this issue. Other customers have received full refunds. They discriminate regarding who will get a full refund, partial refund, a mere free service call or nothing at all, all in an attempt to wear you down and just go away. I am seeking assistance on full reimbursement as others have received. I can provide bill of sale receipt, service call receipt, photos, timeline and food loss itemizations. Thank you so much for your time.

    Model
    RF28HFEDBWW
    Serial number
    066243AG900221A
    Bought from
    HH Gregg (filed for bankruptcy)
    Bought
    Jun 30, 2016
    Where
    Exton, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 57, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Sep 20, 2020, sent to the company Oct 16, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung refrigerator model Rf260beaesg twin cooling French door Model Rf260beaesg

    I have a Samsung refrigerator model number Rf260beaesg. I have had multiple service requests for my fridge as it is not keeping safe temperatures due to a design flaw with the twin cooling design. It doesn’t not defrost completely freezes up and then can not cool down as the fan will not blow due to the ice build up. The fridge will show 36 degrees on the panel however with the thermometers that I have placed on the 3 shelves the temps range from 44-56. Had a repair guy come out and replace a part that was supposed to help fix the issue and have had to call him back since. The fridge was purchased in 2016 brand new.

    Model
    Rf260beaesg
    Serial number
    0apv4bbh904725r
    Bought from
    Home depot
    Bought
    Sep 30, 2016, about then
    Where
    Battle Ground, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 3, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  25. No one hurt

    Made Sep 20, 2020, sent to the company Oct 15, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung Refrigerator, 28 cubic feet French door. Model number RF28HFEDTSR

    Samsung refrigerator does not keep safe food temperatures below 40 degrees. The temperature on the outside is not an accurate reading of the refrigerator temperature inside. Food spoils too fast and causes stomach pains.

    Model
    RF28HFEDTSR/AA
    Serial number
    06P43AH101472A5
    Bought from
    Lowes, California
    Bought
    Jun 7, 2016
    Where
    Livermore, California: Home/Apartment/Condominium
    Who was involved
    Age 36, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Sep 20, 2020, sent to the company Oct 19, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung French door refrigerator Model RF26HFENDSR

    My Samsung refrigerator has a known defect, where it freezes up. when this happens the temp drops but the display temp remains at the set temp of 37, when i placed a thermostat in the fridge the temp was actually 50 degree’s.

    After doing research this seems to be a defect with many of their refrigerator models.

    Model
    RF26HFENDSR
    Serial number
    0AF24BBF900183B
    Bought from
    Purchasing power
    Bought
    Dec 15, 2014
    Where
    Beaumont, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  27. Hurt, no treatment

    Made Sep 20, 2020, sent to the company Oct 15, 2020, published by CPSC Nov 10, 2020

    The product, in the report: This is a chef series refridgerator with ice, water and soda water dispenser (broken) on outside of the left-hand door.

    Samsung has been very challenging to work with over several years, asking for repairs then began asking for a refund of the product as it is defective. Shelves are cheap and break easily, the temperature noted on the front panel of the fridge is at least 15 degrees different than the internal temperature which can lead to bacteria colonizing in food. The ice maker is faulty and I believe no ice to be a safety concern in the heat of Dallas summers as well as the freezer compartment not freezing adequately. Twice now, the french doors have ‘stuck’ where they do not readily open. For an elder, this can mean going without food or falling back when the doors finally do open, losing one’s balance and falling. I have experienced damage to my hands due to the doors and shelving breaking, causing nerve damage to my hands.

    Model
    RF34H9960S4
    Serial number
    06FE43BG300193B
    Bought from
    AJ Madison, New Jersey
    Bought
    May 6, 2015
    Where
    Dallas, Texas: Home/Apartment/Condominium
    Who was involved
    Age 58, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  28. No one hurt

    Made Sep 18, 2020, sent to the company Oct 16, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Stainless Steel French door refrigerator.

    I purchased a Samsung french door refrigerator in June of 2014, model #RF28HMEDSBR. After 6 months the ice maker stopped working. We had multiple issues with ice buildup very early on and Samsung did not address/fix the issue. We continued to have numerous issues with other components of the fridge including, seals, fans and now recently over the summer, the fridge is reading a temp of 34 degrees but in actuality- it’s 47 degrees. Food has continuously been getting spoiled after only a day. I have had 3 service calls in the last three months to fix the issue to no avail. My technician has contacted Samsung to request a refund since the product is clearly defective. In researching the issue it appears that this has been an ongoing issue that Samsung customers have been dealing with since 2006. It’s frustrating that Samsung has given me different answers depending on which representative I speak with.

    Model
    RF28HMEDBSR
    Serial number
    065L43BF402664A
    Bought from
    LOWES, Rhode Island
    Bought
    Jun 17, 2014
    Where
    Charlestown, Rhode Island: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  29. Hurt, no treatment

    Made Sep 16, 2020, sent to the company Oct 16, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung Refrigerator Model RF25HMEDBSR

    I purchased a new Samsung refrigerator 7/13/14 from Best Buy and a few months later the back panel froze over causing the fan to break and the temperature of the fridge to rise between 50-60 degrees which is unsafe for food. We had to throw away spoiled food as it was making us sick. We had two services from samsung the first year that did not fix the problem. Every 4-6 weeks we have to unplug and thaw the fridge because the back panel was frozen over causing the temperature to rise again. On May 11, 2020 I paid a repairman to come fix the unit again as the temperature was looming at 60 degrees. He replaced the defrost sensor and drain tubes. This fixed the problem for a few weeks until it froze over again. Due to COVID I waited until 9/9/2020 to have another repair service come out because I was storing pumped breastmilk in the fridge for my newborn baby and it was spoiling because the temperature was unsafe inside the fridge making my baby sick. They found that the fridge was at an unsafe temperature due to a known manufacturing defect by Samsung causing the switching valve to leak and they could not repair because it would cause further damage to the system. This is a known defect in all Samsung refrigerators and they should take responsibility and discontinue selling any refrigerators with this system as it causes the internal temperature to be unsafe for food. There is a service bulletin from 2019 stating this defect in writing and they have yet to recall any of these refrigerators. Samsung MUST recall these immediately and refund customers.

    Model
    RF25HMEDBSR
    Serial number
    065N43BF501500X
    Bought from
    Best Buy
    Bought
    Jul 13, 2014
    Where
    Oklahoma City, Oklahoma: Home/Apartment/Condominium
    Who was involved
    Age 0, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  30. No one hurt

    Made Sep 16, 2020, sent to the company Oct 16, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung 4 door refrigerator Model Model# RF24FDRFBSRAA

    We purchased this refrigerator in August 2013 and have had many many problems with it.

    The ice maker, as you know and as listed all over the internet, does not work properly. It continually ices over and you either cannot get the ice maker open or the ice maker freezes inside. Either way it requires a service call to fix. We have had a service repair company out 6 times in just the last 3 months for the same exact issue. They have replaced the ice maker twice, the temperature gauges at least twice and the back panel once. In addition, each time they come out they have to take a steamer to “defrost” the back of the refrigerator behind the inside back panel and the ice maker. Then it works for a week and then freezes over again. At which time the ice maker stops working and the refrigerator fan starts making a terrible noise and stops cooling the refrigerator. The food does not cool food at a safe temperature. In fact, it doesn’t work at all anymore. The last service rep that was out stated in the Service comments that the problem in not repairable.

    I am aware of a news article [REDACTED] in October 2019 in which customers were encouraged to contact customer support as “Samsung wanted to make sure all of their customers were completely satisfied with their Samsung product.” (See email attached) The woman in the news broadcast, who had the same exact issues as we have had and whose refrigerator was the same age as our refrigerator, was in fact offered a full refund after the news cast was aired. (Prior to the newscast shining a light on this Samsung was only offering her a partial refund)

    We contacted your offices via email and were offered a partial refund of 974.69 (Same as the customer above) I refused that offer as we felt based on the facts that we should get a full refund. Once I refused that offer, the customer service representative stopped responding to any further emails.

    The refrigerator has probably cost us more in service calls at this point, then the value of the refrigerator. Additionally, we have had hundreds of dollars in food loss due to the refrigerator not staying cold enough to safely cool food products. This product is defective and I would therefore like to ask for a full refund.

    Model
    Model# RF24FDRFBSRAA
    Bought from
    Best Buy
    Bought
    Aug 26, 2013
    Where
    San Diego, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Sep 16, 2020, sent to the company Oct 16, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung Black French Door 24.5 cu. ft. Model RF25HMEDBBC UPC 065Z43BF500158M

    We own a Samsung French Door refrigerator, Model RF25HMEDBBC, that is known to have had problems since 2006. The company refuses to acknowledge that this is a defect not a warranty problem. Our last repair was May 6, 2020. This repair has slowly failed and now in Aug the ice started to become soft/partially frozen, same with meats and other freezer items. Interior temps inside the refrigerator have continued to rise. We have thrown out much of our food and now waiting for Samsung to respond to our complaints.

    Model
    RF25HMEDBBC
    UPC
    065Z43BF500158M
    Serial number
    065Z43BF500158M
    Bought from
    Home Depot
    Bought
    Jun 29, 2014
    Where
    Rock Island, United States: Home/Apartment/Condominium
    Who was involved
    Age 64, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Sep 12, 2020, sent to the company Oct 15, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Family Hub Fridge

    I bought a Samsung Family Hub fridge 2017 and started to have issues with fridge temp last year. The fridge temp intermittently was rising and the freezer was freezing over. July 2020 fridge started making a noise and it went completely out. I have not had a fridge since July 2020.

    Model
    RF23M8570SG/AA
    Serial number
    097H43BJ500045D
    Bought from
    Home Depot, Florida
    Bought
    Nov 10, 2017
    Where
    PORT SAINT LUCIE, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung Family Hub, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Sep 11, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung stainless steel french door refrigerator model # RF30HDEDTSR/AA

    Samsung refrigerator model # RF30HDEDTSR/AA. Used in family kitchen to keep foods cold. I have had several problems with this refrigerator including temperatures fluctuating to unsafe levels. I have it set at 34 degrees but it doesn’t reach that temperature. The temperature varies between 38-43 degrees constantly. I have had to throw out food because it goes bad sooner than it should. I am worried that my family and I may get food poisoning. I have also found plastic pieces from the ice maker in my cup on several occasions. I have been in contact with Samsung since last year and all they can tell me is that its out of warranty when they are aware that this is a known defect and not a warranty issue.

    Model
    RF30HDEDTSR/AA
    Serial number
    06P143BF900183Y
    Bought from
    PC Richards
    Bought
    Feb 13, 2015
    Where
    Bakersfield, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Sep 11, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung 282 Cu Ft 4Door French Door Smart Refrigerator with ThrutheDoor Ice and Water Stainless Steel

    Purchased a Samsung refrigerator that was manufactured defective. Known issues with ice maker [REDACTED]. Ice maker problem caused a leak in the seal system of the unit and it was deemed as not repairable by Samsung techs. Unit slowly lost refrigerant causing food to spoil without us being able to know, causing potentials of food poisoning. Unit now is completely dead. Samsung refuses to replace or refund.

    Model
    RF28HMELBSR/AA
    Serial number
    065Q43BF700270Y
    Bought from
    Bestbuy, New York
    Bought
    Sep 23, 2015
    Where
    NY, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  35. Hurt, care not known

    Made Sep 9, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung french door twin cooling system , Silver. model, RF217ACPN, 20 cu.ft.

    Bought a new Samsung refrigerator 2010 , since then I have had 2 service calls, and have had to defrost my fridge every month to keep the back panel from freezing. My refrigerator is constantly at 65 degrees. My grandchildren have gotten sick and I have lost so much money in food well over 500.00$. Under the crisper drawers always have water and leak on my floors. The system runs 24-7 which then ups my electricity bill. Im in the process of trying to find another company to come look at it, because no one wants to work on them.This is a defect in the appliance .

    Model
    RF217ACPN
    Serial number
    RF217ACPN/XAA
    Bought from
    Bought with house
    Where
    Steubenville, Ohio: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, Level of care not known
  36. No one hurt

    Made Sep 9, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung 28 cf black stainless French flex door fridge

    Samsung refrigerator has been constantly hovering around 46-50 degrees. The freezer section has also thawed all my food twice since July. One time was just after a major meat purchase

    Model
    Rf28jbedbsg
    Serial number
    07y8 43bh401292n
    Bought from
    H H Gregg
    Bought
    Sep 9, 2016, about then
    Where
    Duncansville, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  37. No one hurt

    Made Sep 9, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung RF263BEAESR/RF263BEAESP refrigerator

    I purchased a Samsung Refrigerator, RF263BEAESR/RF263BEAESP, on May 10, 2014, from Home Depot for $1,839.93. I called an authorized Samsung service repair company on December 28, 2016 because I discovered that this unit had the following problems: the rear panel freezes which causes water drainage in the bottom portion of the refrigerator; the ice maker freezes up and fails to work; the ice that builds up on the compressor hits against the fan which sounds like a lawnmower is running in our kitchen. The refrigerator has been serviced 14 times, most recently in April 2020. The ice unit is currently freezing up again and the temperature in the refrigerator is between 50 and 55 degrees fahrenheit since May 2020. A lot of food spoils. Samsung refuses to refund me the full amount for the refrigerator though it has a known defect and cannot be repaired.

    Model
    RF263BEAESR/RF263BEAESP,
    Bought from
    Home Depot
    Bought
    May 10, 2014
    Where
    BOULDER, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 13, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Sep 8, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung RF25HMEDBSR/AA, Serial 0AFJBBH800822N bottom drawer freezer/refrigerator.

    Samsung Electronics America, Inc continues to sell refrigerators with known ice maker defects. My refrigerator ice maker constantly ices over and I have to defrost almost daily or it will freeze the ice bucket in place. In addition, the unit does not cool within the safety zone. It ranges from 40-45 degrees although the control panel is set at the lowest setting of 34. These are known defects. Their service bulletins for repairs are only a band-aid for a temporary, short lived fix. Due to the defect, the issues return time after time. [REDACTED] I do not want to sicken my grandchildren, family, friends or myself with food that isn’t being kept at the appropriate temperature. [REDACTED] This is insane.

    Model
    RF25HMEDBSR/AA
    Serial number
    0AFJBBH800822N
    Bought from
    Home Depot, California
    Bought
    Sep 15, 2016
    Where
    Carmichael, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  39. Hurt, no treatment

    Made Sep 5, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung French door refrigerator Model RF28k9070SV/AA

    Purchase fridge in 2016. Have noticed food always moldy, spoiling, foul smell in fridge. Things really never seemed cold. I started checking temps after not feeling well after cooking food. Temps ranging from 43-54 degrees . Everyday . Purchased a Bluetooth temperature that records readings; fridge temps go no lower that 42 degrees we have been eating bad food for god knows how long . I have contacted Samsung , bbb Attorneys’s generals office in md. Samsung’s fridges have known temp defects and they are aware . Samsung refuses to pay for repairs or refund our money . They are willingly sold us a defective product that has been making my family sick . We are a family of 5; we have 3 kids . My kids drink milk , we store medicine in our fridge . This is safety Concern and they need to be stopped from selling defective items . We had had episodes where we thought we had food poisoning, and food doesn’t smell right . We don’t feel safe storaging food in the fridge anymore

    Model
    RF28k9070SV/AA
    Serial number
    085543BH700080Z
    Bought from
    Best Buy, Maryland
    Bought
    Oct 3, 2016, about then
    Where
    Pasadena, United States: Home/Apartment/Condominium
    Who was involved
    Age 3, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  40. No one hurt

    Made Sep 4, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: SAMSUNG FRENCH DOOR REFRIGERATOR - BLACK STAINLESS STEEL Model RF28JBEDBSG/AA

    I have a 2016 Samsung french door refrigerator. s/n 07y743AH801470K. The ice maker has been freezing over since purchase and Samsung is aware of the defect and won’t make it good. We had given up on ever being able to use the ice maker so turned the ice maker off and purchased a counter top ice maker. I opened my refrigerator a last week and find soot on my shelves and a horrible chemical smell coming out of the refrigerator. After trying to figure out where it was coming from I slid the ice bucket out of the slot to find the ice maker had caught on fire and melted. All of my groceries are lost - the chemical smell is so strong you can’t use any of the food. I am currently getting the run around from Samsung - being hung up on. Telling me they’ve been trying to schedule a repair - but I have no missed calls or voice mails, etc. THESE REFRIGERATORS ARE DANGEROUS. THEY HAVE CAUSED MULTIPLE HOUSE FIRES. I SHOULD BE ILLEGAL TO SELL THESE IN THE US. PEOPLE WILL DIE.

    Model
    RF28JBEDBSG/AA
    Serial number
    07Y743AH801470K
    Bought from
    LOWE’S, Louisiana
    Bought
    Oct 1, 2016
    Where
    EUNICE, Louisiana: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Sep 4, 2020, sent to the company Nov 2, 2020, published by CPSC Nov 17, 2020

    The product, in the report: Refrigerator model: RF26J7500WW

    SAMSUNG refrigerator Model #RF26J7500WW has been problematic since purchase in 2015. Has always had freeze up issue with cooling fan in refrigerator compartment, it ices up and stops the fan from working. Solution has been unplugging weekly for 2-3 hours to allow defrost, as of late this has not worked and unit has started to warm instead of cool. However the outside temperature reads what it is set at instead of the actual inside temp of unit, thus spoiling the whole load of food! Multiple calls to SAMSUNG has resulted in repair tickets that get cancelled the next day(without my knowledge) and no satisfaction to issues.

    Model
    RF26J7500WW
    Serial number
    0AF94BBG800174D
    Bought from
    HOME DEPOT, New York
    Bought
    Nov 24, 2015
    Where
    Chestertown, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  42. Hurt, no treatment

    Made Sep 3, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung 4 door refrigerator

    Samsung 4 door fridge will not keep a consistent temperature. It will even change temperature on its own from 34 to 44 degree. Bottom fridge at 48 constantly. Repair man cannot fix. Samsung is delaying pay off for defective product. I had food poising from this at 44 degree.

    My wife is on chemo and has had stomach issues since Sunday. These units should be recalled before they start killing people.

    Model
    RF28K9070SR
    UPC
    N/s
    Serial number
    088D43BH700238L
    Bought from
    Lowes
    Bought
    Aug 11, 2016
    Where
    Lake lotawana, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 46, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  43. No one hurt

    Made Sep 2, 2020, sent to the company Nov 2, 2020, published by CPSC Nov 17, 2020

    The product, in the report: 3 door refridgerator

    I have ongoing issues with my Samsung refridgerator. The temerature fluctuations of almost 20 degrees means that the food is constantly at risk of giving my family food poisoning.

    Samsung are not will to do anything about this as it is out of warranty despite it being a known issue for this model.

    Model
    RF28HFEDTSR/AA
    Serial number
    065P43AF900157T
    Bought from
    Lowes, Virginia
    Bought
    Feb 1, 2015
    Where
    Henrico, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Sep 2, 2020, sent to the company Nov 2, 2020, published by CPSC Nov 17, 2020

    The product, in the report: Samsung RS25H5111SR/AA refrigerator

    No injuries have been sustained. I have a 5 year old Samsung refrigerator that has never really worked properly. The trouble we had was with the ice maker, but after researching the issues on the internet, I saw some complaints that temps inside the fridge & freezer were frequently not low enough so I put thermometers inside to monitor mine. The freezer temp has been up to 10 degrees F and the fridge temp is regularly in the 45 degree F range. I would not have known without the thermometers as the display on the fridge consistently reads 0 & 37 degrees F for freezer and fridge respectively. According to what I’ve seen on the internet, this is a common problem with Samsung fridges. I think this may be a significant issue if medically fragile people are regularly eating foods that have been improperly stored in their Samsung fridge.

    Bought from
    Lowe’s, Florida
    Bought
    Jan 1, 2015, about then
    Where
    PALM CITY, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  45. Hurt, no treatment

    Made Sep 1, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung Refigerator Model RF28HFEDTSR/AA

    Samsung refrigerator model RF28HFEDTSR, which has a well-known design defect causing ice maker issues and eventually cooling issues. I can see the ice inside the back of the refrigerator. Prior to me putting my own thermometer inside the refrigerator, I didnt realize it was running about 20-25 degrees warmer than what the refrigerator was showing on the display. This caused illness due to unsafe food being consumed. Ice maker has been freezing over for years, but this is the first I realized the temperature issues. Shortly prior to the illness incident, the unit was making some unusual noises. I am listing the incident date based on when the cooling issue was confirmed, but the issues likely started long before that.

    Model
    RF28HFEDTSR/AA
    Serial number
    065P43BG600665H
    Bought from
    Lowes
    Bought
    Aug 8, 2015
    Where
    Stow, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 46, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  46. No one hurt

    Made Sep 1, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung French door refrigerator

    Refrigerator is now 55 degrees (display reads 36). Lost a lot of food, now throwing out my husband’s medication.

    Model
    RF28HMEDBSR
    Serial number
    065L43BF101294T
    Bought from
    Home Depot, California
    Bought
    Dec 4, 2014
    Where
    OROVILLE, California: Home/Apartment/Condominium
    Who was involved
    Age 70, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Sep 1, 2020, sent to the company Nov 2, 2020, published by CPSC Nov 17, 2020

    The product, in the report: Samsung 4 door 25.5 cubic feet refrigerator - Model RF25HMEDBWW

    I have a Samsung Refrigerator (Model RF25HMEDBWW) purchased in February 2016. I have had numerous service calls on this unit but the service calls in May 2019, May 2020 and currently waiting on another service call, the refrigerator cooling has failed. This unit has temperature display on the door but it was a purchased temperature gauge that was placed in the unit that allowed me to monitor that the temperature was at an unsafe level.

    Model
    Model RF25HMEDBWW
    Serial number
    0AFL4BBH100011M
    Bought from
    Nebraska Furniture Mart, Kansas
    Bought
    Feb 2, 2016
    Where
    Plattsburg, Missouri: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  48. Hurt, no treatment

    Made Sep 1, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung Fridge Mode#RS22HDHPNSR/AA SN=067143AG600592R

    I have a Samsung Refrigerator that I purchased in 2016, Model RS22HDHPNSR/AA. Fridge has multiple issues, 1. Fridge goes into a showroom mode for no reason, must be power cycled to function, we’ve lost all our food on 2 occasions. 2. Ice maker does not work and needs to be reset almost daily, 3. Most important is the temperature control, display show 0/34 but the actual temperature varies on daily basis, anywhere from 34/47. This has been a problem for quite some time now, myself and my family members have gotten sick on multiple occasions shortly after eating food. We assumed it was a flu or a stomach bug. On a hunch I’ve purchased a thermometer and noticed the temp discrepancies. I’ve been contacting Samsun on the issues, they simply ask to reset the fridge.

    Model
    Mode#RS22HDHPNSR/AA
    Serial number
    067143AG600592R
    Bought from
    LOWES
    Bought
    Nov 22, 2015, about then
    Where
    Matawan, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 22, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  49. No one hurt

    Made Aug 31, 2020, sent to the company Nov 2, 2020, published by CPSC Nov 17, 2020

    The product, in the report: Samsung 29.7 Cu. Ft. 4 door Flex French Door Refrigerator in stainless steel

    I bought a samsung refrigerator and have noticed that my milk was spoiling all the time. I have the temperature set on 34 degrees but everything in my refrigerator is barely cold. I finally invested in a digital thermometer and it says the inside temperature is 39-40 degrees! Samsung apparently knows of this issue with their refrigerators too. I have been eating and drinking spoiled products without even knowing.

    Model
    RF30KMEDBSR/AA
    Serial number
    08EB43BKA00176F
    Bought from
    Best Buy, Georgia
    Bought
    Sep 8, 2019
    Where
    hephzibah, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 35, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Aug 29, 2020, sent to the company Nov 2, 2020, published by CPSC Nov 17, 2020

    The product, in the report: Samsung refrigerator RF28HD

    Purched brand new Samsung Refrigerator model RF28HD, refrigerator displays temp at 34 degrees but when we place thermometers inside frsh food storage all thermometers proof temperature is really 15 degrees warmer. Our food spoils, milk curdles. Foods are unsafe as a result. This refrigerator has design flaws. We have to unplug and defrost it monthly now as problems are getting worse. There is no fix for this as it is a design flaw and refrigerators need to be recalled because they cannot cool to proper temperatures of safe food storage.

    Model
    RF28HD
    Serial number
    06EC43AF902188D
    Bought from
    Best Buy, Michigan
    Bought
    Oct 20, 2014
    Where
    Ypsilanti, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Aug 29, 2020, sent to the company Nov 2, 2020, published by CPSC Nov 17, 2020

    The product, in the report: Samsung 28CF 3 door showcase FDSR Stainless steel refrigerator, model RF28HDEDBSR, compressor MKV190CL2B/E01, Model code: RF28HDEDBSR/AA, serial number 06EC43AG402916B

    We purchased a Samsung refrigerator in June of 2015 model RF28HDEDBS from a local Best Buy Store in Longmont, Colorado. Our ice maker in this product has not worked for many, many years and now over the past year the temperature inside our unit is rising over 50 degrees spoiling so much of our food and making the appliance an issue to our health. I have contacted Samsung in August to advise of the problems and at this time because of the known ice maker defect they agreed to send a service tech out for a “no cost” repair installing an ice maker kit. While the technician from One Stop Appliance was performing the ice maker repair he also realized the entire fan section of our unit has been frozen over and this is not allowing the appliance to circulate cooling air and making it unsafe temperatures inside our unit. I have contacted Samsung in New Jersey once again about this issue and they advised since my unit is out of warranty they want me to pay the repair technician an additional $235 for install a water leakage kit. There are so many known issues happening right now with Samsung due to all these temperature and freezing defects how do we get them to address the known issues? Due to the safety of our health and the high rising temperature this allows for bacteria to grow on any food product we purchase also causing us a loss of product. Please help in any way possible how we can have this issue resolved. If you have any questions you can email me at [REDACTED] or call my cellular at [REDACTED].

    Thank you in advance.

    Model
    RF28HDEDBS
    Serial number
    06EC43AG402916B
    Bought from
    Best Buy
    Bought
    Jun 20, 2015
    Where
    LONGMONT, United States: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made Aug 28, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung 27-cu ft French Door Refrigerator with Dual Ice Maker Model RF28HFEDTSR/AA

    Samsung refrigerator is not holding to set temperature in unit resulting in hundreds of dollars of food loss and unsafe food temps. Due to unrepairable defect, the fridge freezes and cannot maintain temps. The temp is set to 34 degrees and that shows on the external display. A thermometer placed inside the fridge reads 50 degrees. We repaired the unit twice, and technician determined it was unrepairable and advised us to get a new fridge because the problem would return every couple weeks. The warmer temps led to my children drinking spoiled milk. We are unsure how long the unit was at improper temps because the external display only shows the set temperature. The entire family has had upset stomachs and other stomach symptoms for months now likely due to food held at improper temps. In addition, the defect has led to moisture damage inside casing of the unit leading foal odors and mildew. Allergies and stomach issues have led us to file this concern. It is unsafe!

    Model
    RF28HFEDTSR/AA
    Serial number
    065P43AH101227J
    Bought from
    Lowes
    Bought
    Jul 1, 2017, about then
    Where
    Delano, California: Home/Apartment/Condominium
    Who was involved
    Age 10, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made Aug 28, 2020, sent to the company Sep 29, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung French door refrigerator in black Model # RF20HFENBBC

    I purchased a Samsung refrigerator back in 2015. The first refrigerator stopped working correctly, luckily we were going through a rent to own company. They repaired the fridge and it did it again. They replaced that fridge with a new one and that one did not work out of the box. So they gave us a loaner fridge and ordered one straight from Samsung. The above took place between July 2015 - dec 2015. In december we received the replacement. The motor was loud but we were told that it was normal. Fast forward and the fridge has had problems for awhile now. The temperature will say it is 38 degrees but I put a thermometer in and the temp is anywhere from 45-54 degrees. The entire unit freezes up, have to unplug it for 24 hours and it only works again for a week or two. I have lost several hundreds of dollars in food and have been sick several times due to incorrect temps in fridge. I have photos and videos of the worsening sound the fridge makes. The fridge is 5 years old. And due to a design flaw that Samsung has admitted to and class action lawsuits. I have decided to try to talk to Samsung. First [REDACTED] claims there is nothing they can do, then she tells me to get repaired. Ok. But I have to set it up because there isn’t a tech anywhere near where I live. Then I have to pay to use someone local. And now tells me that I am only allowed a 700 dollar reimbursement. That doesn’t even cover the cost of a new fridge that I have to purchase because of a DESIGN FLAW that is dangerous to humans. But because of her two weeks worth of [REDACTED] my refrigerator will not even cool below 59 degrees now. Those refrigerators are dangerous to humans and are going to make someone extremely ill, they haven’t already. Please do something. Since they will not.

    Model
    RF20HFENBBC
    Serial number
    0D6F4ADGA00998V
    Bought from
    Aaron’s rent to own
    Bought
    Jul 22, 2015
    Where
    Minot, North Dakota: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Aug 27, 2020, sent to the company Nov 2, 2020, published by CPSC Nov 17, 2020

    The product, in the report: Model Code: RF28HDEDBSR/AA s/n: 06EC43AFA00131F Side by Side refrigerator / freezer

    Samsung Refrigerator Model Code: RF28HDEDBSR/AA

    The refrigerator panel is 10 to 18 degrees below what the actual refrig temperature is. The refrigerator is above 54 degrees even though the panel is set to 34 degrees.

    THis is a recurring issue even though it has been fixed and replaced. Food spoilage and food safety is a concern

    Model
    RF28HDEDBSR/AA
    Serial number
    06EC43AFA00131F
    Bought from
    BestBuy, Kentucky
    Bought
    Aug 27, 2015, about then
    Where
    VERSAILLES, Kentucky: Home/Apartment/Condominium
    Who was involved
    Age 56, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Aug 26, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung 28 cu. ft. 4-Door French Door Refrigerator in Stainless Steel Model RF28HMEDBSR/AA

    I have a Samsung refrigerator, model RF28HMEDBSR/AA. It was manufactured in March of 2014 with a know defect that Samsung has issues service bulletins since 2007. The defect involves the ice maker, fridge coils and fan, that freeze up and ice over. The ice maker stops working. The coil fan makes loud noises and vibrations, and ultimately, the coils will stop maintaining the desired tempature. The digital thermometer on the fridge does not show current temperature, only the desired temp. After placing multiple thermometers in the fridge, we were able to see that the fridge was not maintaining temperature under 40 degrees, making the fridge unsafe for food. I have had two Samsung tickets opened, in 2018 and 2019, to resolve but in both instance, the problems returned soon after. This fridge is a lemon. Sadly, most Samsung french door fridges have the same defect, and their is no resolution. It is defective and Samsung knows it. Depending on how far one is willing to fight, they will issue refunds, with or without receipt, for their defective fridges. They will start with only a ‘pro-rated’ low ball offer and tell you it is not negotiable. But this is illegal. The Magnusson Moss Act protects the consumer from defective products, ie, lemons.

    Model
    RF28HMEDBSR/AA
    Serial number
    065L43BF307008N
    Bought
    May 31, 2015, about then
    Where
    Lexington, Kentucky: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  56. First aid

    Made Aug 25, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung French Door fridge/freezer, stainless steel. Ice maker in the fridge with pass-through water/ice Model RF28HDEDBSR/AA

    Samsung refrigerator purchased in 2014. Ice started freezing/jamming approximately 1-2 years after purchase. Has increased in frequency. Now having to defrost ice machine every 1-2 months. Also, water is leaking under the fridge crisper tray, sometimes leaking onto the floor and sometimes freezing into large sheets of ice. Getting these sheets of ice our is very tricky. I’ve actually cut myself once while trying to remove them.

    Model
    RF28HDEDBSR/AA
    Serial number
    06EC43AFA01870H
    Bought from
    Best Buy
    Bought
    Dec 20, 2014, about then
    Where
    Gilbert, Arizona: Unspecified
    Who was involved
    Age 53, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  57. No one hurt

    Made Aug 25, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung refrigerator

    Yes, I bought a refrigerator from Sears in El Centro Ca. I did not buy a warranty for it and now I’m having issues with food spoiling. I called Sam sung and they told my refrigerator was out of warranty. They suggested a service place but it cost 150.00 just for them to come out to check it out. I also had an issue with the ice maker But it got resolved by us.

    [REDACTED]

    I’m am tired of our food getting spoiled and need to throw out. We can get sick ir my granddaughters if they eat something spoiled. Food is a very delicate issue.

    Please advise?

    Thank you

    Model
    RF28JBEDBSG/AA
    Serial number
    07Y43BH402708k
    Bought from
    Sears
    Bought
    Dec 1, 2018
    Where
    Heber, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Aug 24, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung French door refrigerator with dual ice maker

    The ice maker has frozen up on my Samsung refrigerator. This has caused other components to freeze up as well causing the refrigerator to not cool like it should. According to the temp it is 45-48* which is too warm to keep food any good. There is also ice under the crisper drawer and it’s leaking water as well.

    Model
    RF28HDEDTSR
    Serial number
    06DU43AF502034F
    Bought from
    Lowes, Missouri
    Bought
    Apr 11, 2015, about then
    Where
    Nixa, Missouri: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  59. Hurt, no treatment

    Made Aug 24, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung Black Stainless 4 door Samsung Refrigerator - Model RF28JBEDBSG/AA Serial # 07Y743AH905548F

    My Samsung refrigerator has a digital temperature display. This display shows 34 degrees and sometimes ranges from 33-35 degrees. Upon noticing that my non expired food was going bad, I purchased a thermometer and placed it inside. The next day I checked and the thermometer was 50 degrees, I moved it around over the next few days and it ranged from 42 degrees to 54 degrees.

    Knowing the health issue, I called samsung and shared this with them. They know of the issue but there are no repair people in my area so they will not repair it. They also will not replace it. They tld me to still use it but would pay for food replacement because they are aware it is spoiled.

    Without fixing it the new food will also be bad.

    After much research, this is a common and well known issue. It is misleading to the consumer and I am not sure how long we have been eating spoiled food.

    The incident date is the most recent communication there are other dates.

    Model
    RF28JBEDBSG/AA
    Serial number
    07Y743AH905548F
    Bought from
    Home Depot, California
    Bought
    Nov 17, 2016
    Where
    Big Bear City, California: Home/Apartment/Condominium
    Who was involved
    Age 10, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  60. No one hurt

    Made Aug 24, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung Refrigerator Model Number RF263BEAESR

    My husband and I purchased a Samsung Refrigerator – Module # RF263BEAESR on June 11, 2013 for our new home. Within a few years, we noticed that the ice maker, every couple of weeks, would stop producing ice. My husband would need to remove the ice tray and take a knife (or other sharp object) and chisel away a buildup of ice in the ice maker. This was annoying and tedious, yes, but at the time, it did not seem like a fridge that was, otherwise, working fine.

    Last year, we noticed our refrigerator making a very loud noise. We noticed that when we opened the door, this noise stopped. After researching a bit online, we determine that the reason it turned off when we opened the fridge door was because upon opening the door, the fan stops, thus the noise was not being produced. Again, when looking further in to it, we found people posting online that the inside of the back panel tends to freeze up in this model (and other Samsung models) and the ice is hitting the fan (hence, the noise we heard). We watched several You Tube tutorials as to how to rectify this situation. We went through the process of removing all of our belongings from the fridge and letting it defrost for several days. Then, we plugged it back in. It appeared that the problem had been solved! However, this has continued at least five times since then. The most recent occurrences have been much more frequent: in May 2020, end of June 2020, and July 2020. The process of having to defrost our fridge, move all of our food to a spare fridge and/or coolers for several days, is quite bothersome and is something we should not have to do. Again, we have researched and found that this is a known problem (as well as the ice maker issue) with Samsungs.

    The problem we have experienced now, however, is that our fridge is no longer cooling as it should. We have our fridge set at the lowest temperature, 34?. We started to notice that our food did not seem as cold as it should. When I put a thermometer in the fridge, it says it is 45? (despite it being set at 34?). When researching what an adequate and safe temperature is for a fridge (to keep food safe) I learned that it should be at or below 40?. We are now having food spoil, including milk, eggs, and meat. I am currently pregnant and this is not safe for myself or my husband and small child to be ingesting food at this temperature.

    Model
    RF263BEAESR
    Bought from
    Best Buy
    Bought
    Jun 11, 2013
    Where
    JOLIET, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 4, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Aug 21, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Stainless steel refrigerator

    Our Samsung refrigerator, model RF28HFEDTSR/AA. Food spoiled do to unit not keeping temps in refrigerator as well as food in the freezer not staying frozen.

    Model
    RF28HFEDTSR/AA
    Serial number
    065P43BF701642X
    Bought from
    Lowes, Florida
    Bought
    Nov 15, 2014
    Where
    Tampa, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  62. First aid

    Made Aug 21, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung RS25J500DSR/AA stainless steel Refrigerator

    I have a Samsung RS25J500DSR/AA refrigerator. The ice maker makes almost no ice. The other day all of my food was warm and the food in my freezer had defrosted. This is so dangerous. I lost hundreds of dollars of groceries. I have done a lot of research and learned that this is a common problem with this fridge. I have an extended warranty with [REDACTED]. They are coming 8/25 and also have Samsung coming 8/28. After repair I heard this model does not maintain a safe temperature and is a design issue. I can’t afford for my family to get sick from eating spoiled food and can’t afford to keep replacing food. Please help.

    The shelves in the fridge door don’t stay in as well. Last year a couple of months after purchasing this model they fell out and caused glass to break injuring my wife. Samsung said it was my fault.

    Model
    RS25J500DSR/AA
    Serial number
    0AH54BAM406258P
    Bought from
    Pc Richards
    Bought
    Jun 6, 2019
    Where
    BROOKLYN, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 44, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  63. First aid

    Made Aug 21, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Model RF263TEAESG

    The Samsung refrigerator model RF263TEAESG does not hold consistent temperatures and has caused food poisoning for my family members. There is a serious health concern with using this product.

    Model
    RF263TEAESG
    Bought from
    Lowes
    Bought
    Dec 29, 2015
    Where
    Suwanee, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 41, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  64. Hurt, no treatment

    Made Aug 21, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung Fridge/Freezer (model RF28JBEDBSG)

    I have a Samsung Fridge/Freezer (model RF28JBEDBSG), there are three defects with the unit that have an impact on how we use it on a daily bases: -

    - The ice maker constantly jams, sometimes to the point where the drawer cannot be removed and needs defrosted - The refrigerator is not maintaining temperature and causing issues with food spoiling and has caused bouts of sickness - The freezer is not maintaining temperature and causing issues with food spoiling and has caused bouts of sickness

    This is a design issue with the unit and I expect Samsung to refund the full purchase of $2,524.39 after tax. Samsung are still selling this product for $2,299 on their website.

    Model
    RF28JBEDBSG
    Serial number
    07Y743BJ701119M
    Bought from
    Nebraska Furniture Mart
    Bought
    Oct 5, 2017
    Where
    Celina, Texas: Home/Apartment/Condominium
    Who was involved
    Age 8, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  65. No one hurt

    Made Aug 20, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung 28 cu. ft. Food Showcase 4-Door French Door Refrigerator in Black Stainless Steel Model RF28JBEDBSG/AA

    Samsung refrigerator ice maker freezes up and has issues with temperature control. This is a manufacturer’s defect, a design defect and big food safety issue. Samsung sold the refrigerator knowing that it has recurring issues. There are several service bulletins about this and I’m aware of many complaints due to this defect. We have had issues with this fridge since purchasing due to this defective design flaw. The water is now running out of the ice maker, through the door shoot, down the front of the fridge and damaging my flooring. I have lost spoiled food due to the temperature controls and the ice maker has flooded the inside of the fridge with water, ruining other products.

    Model
    RF28JBEDBSG/AA
    Serial number
    07Y743BH801878X
    Bought from
    Home Depot
    Bought
    Oct 1, 2016, about then
    Where
    Yucaipa, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung 28 cu ft food showcase, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Aug 20, 2020, sent to the company Oct 14, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung French door refrigerator Model RF263BEAESR

    I purchased a Samsung refrigerator 10-3-2016 and immediately started experiencing problems within the first year. The ice maker would freeze up and stop making ice and for a while now my refrigerated items would spoil within a couple days until I read up that this is a very common problem with this model refrigerator. The display shows the temperature is fine when in reality it is not. The back of the fridge is also froze up and water runs under the pull out tray and freezes so when you pull it out to grab an item a sheet of ice breaks all over the floor. I have been trying to have the fridge serviced since March 24th 2020 and have had 3 different repair companies scheduled to come out and not one has shown up. 5 months without a fridge. This is not a warranty issue this is a design flaw and they need to be held accountable. Samsung fridges need a class action lawsuit.

    Model
    RF263BEAESR
    Serial number
    JKJ44BBH603415R
    Bought from
    Hhgregg, New Jersey
    Bought
    Oct 3, 2016
    Where
    Milmay, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Aug 18, 2020, sent to the company Nov 2, 2020, published by CPSC Nov 17, 2020

    The product, in the report: Samsung refrigerator freezer 26 cu. ft. French Door Refrigerator with Internal Filtered Water in Black Stainless Steel model: RF261BEAESG sku: 100210373

    I have a Samsung refrigerator that does not maintain cold temperatures. The refrigerator is set to the recommended 37F and the inside temperature measured with a calibrated thermometer reads 55.3F. This is not cold enough to store food, mayonnaise, milk, cheese, vegetables, all go bad quickly. And can cause food poisoning.

    Model: RF261BEAESG SKU: 100210373 purchased: 11/26/2017 delivered and installed by Home Depot: 12/20/2017 Problems started in late 2018. After three fixes, still have the problem in 2020.

    Model
    RF261BEAESG/AA
    Serial number
    0APS4BBJB0032GH
    Bought from
    Home Depot
    Bought
    Nov 26, 2017
    Where
    San Diego, California: Home/Apartment/Condominium
    Who was involved
    Age 14, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Aug 17, 2020, sent to the company Nov 2, 2020, published by CPSC Nov 17, 2020

    The product, in the report: samsung model; RF23HCEDBSR SIZE: 35X31X70

    Samsung refrigerator not cooling, temp that is displaying is 34 degrees. Inside the fridge temp is 65 degrees. Making our food unsafe

    Model
    RF23HCEDBSR
    Serial number
    065J43AG300296P
    Bought from
    PACIFIC SALES
    Bought
    Sep 7, 2015
    Where
    CHULA VISTA, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  69. Hurt, care not known

    Made Aug 17, 2020, sent to the company Oct 14, 2020, published by CPSC Oct 1, 2020

    The product, in the report: The internal temp differs from the control panel and food became bad for weeks due to defected unit

    I have this Samsung refrigerator Model RF32FMQDBSR that has a well known design defect that the internal temp differs from the control panel. Food in the fridge compartment became bad for weeks and caused health issues. I had food poison because I didn’t know about the temperature inside the fridge was higher than the displayed temperature and ate the food without knowing it was already bad. The same defects exist on all modes because thousands are experiencing the same thing. However, Samsung is still selling their defected products to consumers.

    Model
    RF32FMQDBSR
    Serial number
    RF32FMQDBSR
    Where
    Gaithersburg, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 37, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, Level of care not known
  70. Hurt, no treatment

    Made Aug 17, 2020, sent to the company Oct 14, 2020, published by CPSC Oct 1, 2020

    The product, in the report: Samsung Refrigerator Model Number RF30HDEDTSR 36 Inch French Door Refrigerator with 30.2 cu. ft. Capacity, Food ShowCase Fridge Door, Twin Cooling Plus System, CoolSelect Pantry,Ice and Water Dispenser, Dual Ice Maker and ENERGY STAR

    On June 24, 2015 my fiance & I eagerly purchased new Samsung appliances for our home! We have experienced a plethora of issues w/ ALL the appliances that we purchased but the majority & frequency of the issues rest w/ the refrigerator Model # RF30HDEDTSR. The issues started within the first year & have not been resolved. The most prominent issue was the ice maker located in the fridge would suddenly stop producing ice. This occurs at minimum every 3 months. Other pervasive issues include water leakage from the water/ice dispenser & the back panel causing mold throughout the unit, & the frozen back panel that leads to loud mechanical sounds which results in the fridge’s inability to maintain a food safe temp. In addition, the fridge lacks the ability to accurately display the correct temp. For example on 7/1/20, the fridge’s temp. displayed 47 degrees but when measured by a secondary fridge thermometer it recorded a temp. of 60 degrees.My fiance & I have contacted Samsung numerous times & have been met w/ deceitful tactics & unreliable record keeping. Samsung has lost call records & transcripts & flat out lied to us about repair cost.(e.g. On Aug. 13th 2020 a Samsung representative said “I can see that you called in Nov. 2019 and again in Dec. 2019 for the same issue and it is mind boggling why they did not set up a repair claim!”) This call was initiated as I had requested a repair on Aug. 4 which was scheduled for Aug 11. & then rescheduled for 3 consecutive days. Thereafter,8/4/20 a Samsung repairman fixed the ice maker successfully. However, my fridge is still unable to produce a food safe temp. as it displays 58 degrees F. I’m tired of missing work for a fridge that will NEVER be FIXED. My only resolution is to purchase a new fridge.This REFRIGERATOR model is DEFECTIVE due to the placement of the ice maker inside the refrigerator compartment & Samsung is well aware of the issues but despite that knowledge they still manufacture and sell defective fridges.

    I was prompted to write this report because the recurring mold has made my fridge unsafe to use on a regular basis. In addition to the fluctuating mold issue, our fridge cannot maintain a food safe temperature which was compounded by the fridges inability to record or display an accurate reading of the temperature. This lead to food poisoning and ultimately the expiration of all food, condiments, and medication housed inside the refrigerator. Samsung continues to manufacture and sell these defective refrigerators and insist that a simple repair can fix them. However, thousand of Americans have submitted claims for repairs time and time again! I am a member of a support group with over 26 thousand members which ALL have experience these EXACT same ISSUES.

    Model
    Samsung RF30HDEDTSR
    Serial number
    06P143BF400584A
    Bought from
    BrandsMart USA
    Bought
    Jun 24, 2015
    Where
    Jupiter, Florida: Home/Apartment/Condominium
    Who was involved
    Age 31, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  71. No one hurt

    Made Aug 14, 2020, sent to the company Nov 2, 2020, published by CPSC Nov 17, 2020

    The product, in the report: Samsung French Door refrigerator RF28HMEDBSR

    We purchased a Samsung French Door Refrigerator from Lowes and within a few months upon purchasing the ice maker freezes up and will not dispense ice. We have tried defrosting but that is not a solution because it starts freezing up again within weeks if not days. We have also started noticing that items in our refrigerator are starting to sour before expiration date. We are calling in a service request for this, but we are not sure they will service because they always state reasons as why it is not a request they handle. It is unsafe if the internal temperature is dropping below our settings that are on the display.

    Model
    RF28HMEDBSR
    Bought from
    Lowes
    Bought
    May 20, 2014
    Where
    REYNOLDSBURG, Ohio: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung French Door Refrigerator, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  72. Hurt, no treatment

    Made Aug 14, 2020, sent to the company Oct 14, 2020, published by CPSC Oct 1, 2020

    The product, in the report: Samsung Refrigerator Model RF26J7500B This is a Sam sung fridge with the ice maker in the door and the unit inside of the fridge. double door with a freezer below.

    I bought a Samsung Fridge in 2015 at my local Best Buy. By year 2016 my ice would not make ice, i had it repaired. 2017 it was making noise and the ice maker again wasn’t working, got that fixed. Year 2018 it stopped working, got that fixed. Over 1,000 worth of repairs. It was working fine for 2 years and now in 2020 its doing it again, i found out about the Lawsuit Samsung has against them for the fridge insert ice-maker. I reached out to Samsung and they gave me a 1 time free repair, 2 weeks go by the fan in the back is making the biggest noise and it is obviously not getting fixed. I have lost hundreds of dollars of food over the years. I’m thinking sometimes it gave us food poisoning and i thought it was a restaurant when I’m thinking its my fridge that is making me sick

    Model
    RF26J7500B
    Serial number
    6917056
    Bought from
    Best Buy
    Bought
    Jan 12, 2015
    Where
    Mentor, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 24, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  73. No one hurt

    Made Aug 13, 2020, sent to the company Nov 2, 2020, published by CPSC Nov 17, 2020

    The product, in the report: Samsung Refrigerator Model RF28HFEDBSR/AA 28 CU 36” WIDE FD W/ ICE & WATER STAINLESS

    on June 2016 i bought a Samsung refrigerator. 3 years later the fridge was giving me so many problem that my food was going bad. i got it service in June 2019 and in less than a year the problem came back. i called Samsung on 8/13/2020 and they told me that they can no longer help me because is not under warranty. the problem with this fridge is ice built up causing it to hit the fan and make a loud rattle noise. they do not want to help me out unless i pay again to fix the same problem they “fix before. this morning i threw away the milk and some juices, i really need help because i can no longer keep throwing away food.

    Model
    RF28HFEDBSR/AA
    Serial number
    065K43AG300592T
    Bought from
    BEST BUY
    Bought
    Jun 25, 2015
    Where
    charlotte, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made Aug 11, 2020, sent to the company Nov 2, 2020, published by CPSC Nov 17, 2020

    The product, in the report: Samsung 4 door french door Refrigerator Model RF30HBEDBSR

    I am reporting my Samsung french door refrigerator. In June 2020 our Samsung 4 door french door refrigerator condenser and fan began freezing up, making the refrigerator itself warm up to unsafe cooling temperatures (into the mid 50’s!) despite what the digital display showed. We’ve had freezing issues throughout the 5 years we’ve owned this model with our ice maker, but now the problem has affected the entire appliance. I have done “forced defrost” to get the motor started again, but this only lasts a few hours before it starts freezing again (the motor makes unhappy sounds letting you know it is happening again). I am told it is no longer under warranty, and would require hundreds of dollars in repair. I am a small business owner who relies on my refrigerator to supply meals. I cannot risk food borne illnesses for my clients, let alone my own family. From the forums I’ve read I can see my issue is not rare, and any “fix” would only be temporary. The Samsung model RF30HBEDBSR is a safety hazard!

    Model
    RF30HBEDBSR
    Serial number
    06P043BF501909B
    Bought from
    Sears Outlet
    Bought
    Mar 21, 2015
    Where
    Lenexa, United States: Home/Apartment/Condominium
    Who was involved
    Age 49, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made Aug 11, 2020, sent to the company Nov 2, 2020, published by CPSC Nov 17, 2020

    The product, in the report: Samsung Refrigerator Model RF30HDEDTSR/AA

    Samsung Refrigerator RF30HDEDTSR/AA Unsafe temperatures. Manufacturers defect with ice maker and rear fan panel (causing ice buildup) that makes the fan inoperable. Results in loud noise coming from the refrigerator, more importantly, unsafe temperatures for food storage

    Model
    RF30HDEDTSR/AA
    Bought
    Apr 1, 2014
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  76. Hurt, no treatment

    Made Aug 11, 2020, sent to the company Oct 14, 2020, published by CPSC Oct 1, 2020

    The product, in the report: Samsung side by side stainless steel refrigerator 25.5 cu ft. Model # RS265TDRS/XAA serial # JJ8K4GBZ300781J

    I purchased a Samsung refrigerator model RS265TDRS in 2014 from Best Buy. In the time that I have owned it I have had to have it repaired multiple times per year due to a manufacturer’s defect that allows the refrigerator’s fan to completely ice over and then stop moving. When the fan stops the refrigerator stops cooling. The inside temperature is routinely 50-60 degrees while the display on the front of the refrigerator states it is 34 degrees leading to food spoilage. My family has suffered from stomach aches and diarrhea due to eating food that was stored at unsafe temperatures. These refrigerators need to be recalled until Samsung can figure out how to correct the manufacturer’s defect and stop the food poisoning. After spending $1500 on a refrigerator I expect that I should be able to trust it to keep food cool for more than a few years and the front display should read the correct inside temperature.

    Model
    RS265TDRS/XAA
    Serial number
    JJ8K4GBZ300781J
    Bought from
    Best Buy, Georgia
    Bought
    Mar 8, 2014
    Where
    Newnan, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 10, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  77. Hurt, no treatment

    Made Aug 11, 2020, sent to the company Oct 14, 2020, published by CPSC Oct 1, 2020

    The product, in the report: Samsung French Door Refrigerator with Twin Cooling System Model RF268ABPN

    I own a Samsung RF268ABPN/XAA French Door refrigerator with Twin Cooling System. I have already had to have the upper ice maker replaced due to defect. I am now having issues with water that collects up under the pull out crisper tray that freezes into a 1 inch or more solid sheet of ice. I researched the problem and also talked to a appliance repair company and found that this is yet another design defect of the Samsung French Door refrigerator. The repair person stated that he has to fix this defective issue all the time and it involves taking off the entire back of the refrigerator, which is most likely also coated in ice and remove the twin cooling system cover on the inside. The defect is due to a small piece of metal connected to the defrost heating element that sticks down into the drain hole to keep it from freezing. The element is too short and doesn’t prevent the water from freezing in the drain hole which causes the water to run out under the crisper drawers. This can cause the refrigerator to stop cooling, which I’ve already noticed. My wife was wondering why food seemed to be spoiling!! Samsung refuses to accept any responsibility of this very obvious design flaw/defect and leaves it up to the consumer to lay out hundreds of dollars. About 2 weeks ago my wife was forced to remove a solid sheet of ice under the pull out crisper drawer as it had gotten to where it would not go in all the way. It was unbelievable the amount of ice and she ended up with a big gash on her arm and cuts on her hands. You have no choice but to scrape it out. It continues to leak water and we have had to remove the ice again before it became too thick. We have to really keep an eye on the food and temperature to avoid food spoiling / a definite health hazard.

    Model
    RF268ABPN
    Serial number
    43F94GBZ900039K
    Bought from
    Lowe’s Home Improvement, North Carolina
    Bought
    Jan 30, 2011
    Where
    Kernersville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung French Door with Twin Cooling System, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  78. No one hurt

    Made Aug 10, 2020, sent to the company Nov 2, 2020, published by CPSC Nov 17, 2020

    The product, in the report: Samsung French Door Refrigerator

    I purchased a Samsung refrigerator 2015 and we have had multiple issues with the freezer and the fridge holding temperature. Shortly after purchase I started having issues with the freezer portion of the unit. No ice production, motor sound coming from the freezer, water leaking under the food tray and out of the front of the unit through not only that area, but the water/ice dispenser on the front as well. The unit is also not holding temperature. The refrigerator is running between 45-47 degrees fahrenheit. I have to keep a towel under the dispenser on the front of the unit to prevent water running down to the floor and damaging it. I have to dispose of food faster and a lot has gone to waste. The freezer drawer temp fluctuates and is either too cold or not cold enough. Samsung knows of the issue as there have been thousands of complaints filed and sill the do nothing.

    Model
    RF28HMEDBSR/AA
    Serial number
    065L43BG305905W
    Bought from
    The Home Depot, California
    Bought
    May 25, 2015
    Where
    Winchester, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  79. No one hurt

    Made Aug 8, 2020, sent to the company Nov 2, 2020, published by CPSC Nov 17, 2020

    The product, in the report: All Samsung French Door refrigerators manufactured in 2016 are prone to this manufacturer defect, per a 10/05/2017 Samsung Service Bulletin (Service Bulletin #: ASC20171005001). In addition to the defect (water accumulating/freezing in and under the crisper drawers), the refrigerator compartment of my refrigerator rises in temperature up to 44 degree Fahrenheit, despite the temperature setting of 36 degrees. This is based on a [REDACTED] analog refrigerator/freezer thermometer I purchased and placed in the refrigerator compartment. Samsung knows about these defects but refuses to issue a recall. These issues pose a safety hazard for me and my family (wife and son).

    UNSAFE REFRIGERATOR TEMPERATURE - SAMSUNG 18 CUBIC FT. COUNTER DEPTH FRENCH DOOR REFRIGERATOR

    Manufacture Date: May 2016 Model #: RF18HFENBSR Serial #: 0D6D4ADH501841W Issue: Known Defect – Water pooling/freezing in and under refrigerator crisper drawers

    In addition to the know defect for all Samsung French Door refrigerators, outlined in a 10/05/2017 Samsung Service Bulletin (Service Bulletin #: ASC20171005001), I have been experiencing significant temperature variances in the refrigerator compartment of my Samsung refrigerator. These temperatures have risen as high as 43 to 44 degrees, which is in the danger zone for safe food storage. In doing research, I have found that my situation is not isolated and Samsung refuses to recall these defective refrigerators.

    Model
    RF18HFENBSR
    Serial number
    0D6D4ADH501841W
    Bought from
    Purchased via mortgage on home
    Where
    CLARKSBURG, West Virginia: Home/Apartment/Condominium
    Who was involved
    Age 14, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung 18 cu. ft. Counter Depth French Door Refrigerator, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  80. No one hurt

    Made Aug 7, 2020, sent to the company Oct 21, 2020, published by CPSC Nov 10, 2020

    The product, in the report: Samsung RF28HFEDBSR Refrigerator Modle RF28HFEDBSR

    Due to a known design defect, the ice maker in the Samsung RF28HFEDBSR refrigerator freezes up with ice and ceases operation every two weeks. This causes ice to form on an internal fan and makes the refrigerator extremely loud.

    Worse, the refrigerators internal temperature control will report the target temperature, even if the temperature inside the refrigerator has reached unsafe levels. Recently the refrigerator reported the target temperature of 35 degrees, but the food in the refrigerator felt noticeably warmer. After unplugging and re-plugging in the refrigerator, the temperature displayed on the refrigerator was 65 degrees, after which the refrigerator would not cool to below 60 degrees.

    Model
    RF28HFEDBSR
    Serial number
    065K43BG800178R
    Bought from
    Home Depot
    Bought
    Oct 6, 2015
    Where
    fort mill, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 38, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  81. No one hurt

    Made Aug 6, 2020, sent to the company Oct 14, 2020, published by CPSC Oct 1, 2020

    The product, in the report: Samsung French Door Refrigerator Model RF263BEASR/AA. Product is stainless steel, and features a CoolPantry Select drawer in the refrigerator. A freezer drawer is on the bottom. The ice maker is in the refrigerator.

    I am submitting this report because we purchased a Samsung French Door refrigerator model # RF263BEASR/AA in November 2014. Not long after the warranty expired, we began having issues with the efficiency of the appliance and those issues have been ongoing. We reached out to Samsung to request a full refund for our refrigerator as it does function as promised. We have had it repaired twice and both times to no avail. In fact, the second Samsung technician noted that this was a defect with the refrigerator itself and that the problem would not go away. We followed up with Samsung Customer Service who also acknowledged that this is a defect with the product and that there was actually nothing they could do to repair it. We could not afford a new refrigerator at the time and have been making due since. The problems associated with this refrigerator are very well known to Samsung and they continue to sell it - despite the fact that it has an admitted design flaw. The ice maker continues to frost over, water collects in the base of the refrigerator, we have constant floods on our floors from the water dripping from the refrigerator, the pack panel where the compressor and other components are located was replaced twice by Samsung technicians, the compressor fan hums LOUDLY on a constant basis - so much so that we can hear it upstairs in our 2-story home - and the temperature inside the refrigerator is warmer than the control panel reads. Aside from having to constantly throw out food from spoiling too soon, our son takes medication that needs to be refrigerated and we have to worry about its efficacy daily. My husband has had to force defrost the ice maker to keep the lines from clogging as it’s too costly to have the Samsung technicians keep coming to our home to fix it. This item should be recalled as the engineering design defects are causing issues for many people. It is completely unacceptable that Samsung manufactures and sells a product they knowingly cannot repair. They have been aware of this for years but clearly they do not care about the consumer or the safety of its product. As consumers, we need to band together to voice our concerns about Samsung’s fraudulent manufacturing practices.

    Model
    RF263BEASR/AA
    Serial number
    JKJ44BBFA06935T
    Bought from
    PC Richards
    Bought
    Nov 28, 2014
    Where
    Stony Point, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung French Door Refrigerator, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  82. First aid

    Made Aug 5, 2020, sent to the company Aug 18, 2020, published by CPSC Sep 1, 2020

    The product, in the report: Samsung French Door Refrigerator Model# RF26HFENDBC

    I purchased a Samsung french door refrigerator on 12/30/2015 Model # RF26HFENDBC. Since purchase of this defective refrigerator It’s temperature is highly inaccurate. Samsunge sent out a repair team around 11/06/2019 who came out and modified the refrigerator while doing the repair. It held together for 6 months and now i keep a dial Dial thermometer in the refrigerator because the temp inside is consistently about 50F plus or minus 10 degrees depending on if it is in a defrost cycle. I keep having to purge all the spoiled food into the trash after my children grab it , eat it and tell me its bad.

    Model
    RF26HFENDBC
    Serial number
    0AHQ4BBG900720R
    Bought from
    BEST BUY
    Bought
    Dec 20, 2015
    Where
    Milford, United States: Home/Apartment/Condominium
    Who was involved
    Age 12, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand SAMSUNG ELECTRONICS AMERICA INC, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  83. Seen by a doctor or nurse

    Made Aug 5, 2020, sent to the company Aug 13, 2020, published by CPSC Aug 27, 2020

    The product, in the report: SAMSUNG refrigerator Model # RF261BEAEWW/AA UPC 036725590168

    I have a Samsung refrigerator, Model # RF261BEAEWW/AA.

    Since June 4, we have tried and tried to get it repaired., and we understand it has known issues with cooling.

    We recently had it repaired, and we have a thermometer inside the fridge to make sure it is working. Although everything seems to be working, and it is running fine, the temperature inside the refrigerator has been between 40 and 50 degrees, usually around 45 or 46 degrees. However, it is cool enough that I might not have noticed had I not seen the thermometer.

    This is the same issue we had before calling for service, and it makes me wonder how long our fridge was cool, but not cold enough, leading us to eat spoiled food. I was treated in May for severe GI issues by my doctor because our refrigerator made me sick.

    I am absolutely furious. After doing some reading, I see that SAMSUNG refrigerators have known design flaws like this. People could be getting severely ill.

    Model
    RF261BEAEWW/AA
    UPC
    036725590168
    Serial number
    JKLW4BBH400165Y
    Bought from
    Lowe’s
    Bought
    Jul 31, 2016, about then
    Where
    Newfoundland, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  84. Hurt, no treatment

    Made Aug 4, 2020, sent to the company Aug 12, 2020, published by CPSC Aug 26, 2020

    The product, in the report: Samsung Refrigerator Stainless Steel French door with Bottom Freezer and Ice Maker/Water dispenser on Left side

    Samsung Refrigerator keeps food too warm, approximately 50 degrees F. Food has been spoiling and my children and family members have been getting sick eating spoiled food. The refrigerator is defective. It shows you the temp. you want to set and says what it thinks the temp is, but it is wrong. I purchased a separate thermometer to find out the temp is actually too high and unsafe even though the display on the fridge says it is what I set it at. This is a dangerous design flaw that has sickened my family with spoiled food as well as lost food due to early spoilage.

    Model
    RF263BEAESR
    Serial number
    JKJ44BBD800383P
    Bought from
    Best Buy
    Bought
    Aug 14, 2013
    Where
    San Francisco, California: Home/Apartment/Condominium
    Who was involved
    Age 14, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  85. Not said

    Made Aug 3, 2020, sent to the company Nov 2, 2020, published by CPSC Nov 17, 2020

    The product, in the report: Samsung Refrigerator Model RF28K9380SG

    I have purchase Samsung Refrigerator model RF28K9380SG 28CF. Purchased during Apr 2018 and paid around $2900 plus taxes. Worked fine for first 2 years and 3 months then major issues. Freezer or freezer and Flex Zone are not cooling. Samsung chat support is not good - only chat bot and if you get handle of human being - they provide very basic support. I reset circuit breaker 4 times in 8 days to fix it. If you call Samsung via phone - there is a wait time of more than 90 minutes and no option for a call back. Reached out to twitter support also but no help. Samsung support is created in such a way that customers end up calling in-person technician which is unreasonably expensive - $80 trip charges plus $80 labor plus parts. Fortunately I bought it from Costco using Costco [REDACTED] card. This gave me two years full warranty from Samsung and two extra years from Costco [REDACTED] credit card. My fridge temperature is currently 43 F and freezer is 66. Everything in Freezer is getting hot - everything got spoiled. Using [REDACTED] - i tried to create another freezer zone - it didn’t worked out. And it’s not user interface issue - inside temperature is high. I tried to decrease it to -2F and -6F or 0F and waited for more than 7 hours - freezer temperature is not going below 46F - it goes from 46F to 66F. There is no long duration door open, no vents closed(fridge is lightly packed), no black rubber loose or anything like that. Wifi Smart things app never connected to this. Finally after a wait of 7 days, technician came in. Did some diagnostic and told us that refrigerator is dead. They will come and fill some gas etc...and test it out. Couldn’t provided any date when they will be back. We are asked to buy a backup refrigerator. Temperature of freezer is more than 76F and fridge is also not working. More than 2 weeks - technician will come and hopefully that should fix everything. We are 3 weeks out of refrigerator during the COVID-19 and hot [REDACTED] summer. Would think 100 times before buying any samsung product. Contacted Attorney general’s office in NJ where Samsung has the headquarters and made consumer complaint. Thank fully it was purchased from Costco. Costco provides 2 years of warranty and then another 2 years is provided by Costco [REDACTED] card.

    This product is very unreliable and unsafe.

    Model
    RF28K9380SG
    Bought from
    Costco.com
    Bought
    Apr 7, 2018
    Where
    Irving, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Unspecified
  86. No one hurt

    Made Aug 2, 2020, sent to the company Nov 2, 2020, published by CPSC Nov 17, 2020

    The product, in the report: Samsung Refrigerator Model Samsung RF28HDEDBSR 28CF 3 Dr Showcase FDSR Stainless

    Purchased several Samsung appliances through Best Buy on 9/1/2014. The refrigerator has caused us nothing but problems. Currently the refrigerator compartment does not cool with a temperature of 61. Food has spoiled and we are concerned with the health problems. The internal temp and display temps do not match.

    The ice maker hasn’t worked with any consistency because it freezes up. We have had service calls to fix the ice maker but the repair didn’t last more than a week. The whole ice maker freezes up so no ice is made and the compartment doesn’t pull out.

    There is a significant defect with this model RF28HDEDSR.

    Serial number
    06ec43bf700026t
    Bought from
    Best Buy, Plover, Wisconsin
    Bought
    Sep 1, 2014
    Where
    Waupaca, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 85, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  87. No one hurt

    Made Aug 1, 2020, sent to the company Nov 16, 2020, published by CPSC Dec 1, 2020

    The product, in the report: Samsung Refrigerator Model RF23M8070SR

    Our Samsung Refrigerator, Model RF23M8070SR 4-door with ice maker which was purchased from Best Buy in December 2017 is not cooling to the set temperatures for the fridge or freezer. This week my son attempted to thaw some chicken from the freezer and it filled our house with a rotten smell. I sorted through the freezer and found that the food on the top was partially thawed and the food below had thawed and re-frozen. I used a digital thermometer and found that the temperatures in the fridge and freezer were both 40 degrees. The ice-maker also freezes and thaws -- dripping water into the food drawers.

    Model
    RF23M8070SR
    Bought from
    Best Buy
    Bought
    Dec 1, 2017, about then
    Where
    Arlington, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 17, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  88. Hurt, no treatment

    Made Aug 1, 2020, sent to the company Aug 11, 2020, published by CPSC Aug 25, 2020

    The product, in the report: Samsung Showcase 278 Cu Ft French Door Refrigerator with ThrutheDoor Ice and Water StainlessSteel

    In 2014 I purchased a Samsung French Door Refrigerator at Best Buy. This product has known defects. It has been repaired twice already. In 2016 we paid to have the fridge repaired by Sears (order#[REDACTED]). In 2019 we filed through the NJ BBB and Samsung sent Dish to service the unit (ticket# [REDACTED]). The first service was to repair the ice machine, which had stopped making ice. The second repair was to solve a problem that was causing ice buildup behind the back panel of the fridge, which ultimately caused a fan to stop. As a result, the internal temperature in the fridge rose to dangerous levels, despite the external display incorrectly indicating that the temperature was normal. (The display read 34 degrees while a thermometer placed inside the fridge was at 44+ degrees.) This posed a health risk to my family and resulted in food spoilage/waste.

    Now the ice maker has stopped making ice AND the ice build up behind the back panel has caused to fan to stop again. These are product defects, that are well documented in Samsung service bulletins. There is also a [REDACTED] group with over 24,000 members that shows the widespread impact of these product defects: [REDACTED]. There is also class action lawsuit against Samsung regarding this issue.

    It is moral failure that Samsung has not recalled these fridges. This is a health issue. It is only a matter of time before some gets sick or dies. Samsung, please contact me ASAP to let me know when I can expect my full refund.

    Model
    Samsung Showcase 278 Cu Ft French Door Refrigerator with Th
    UPC
    5236091
    Serial number
    Don’t Know
    Bought from
    Best Buy
    Bought
    Jun 9, 2014
    Where
    Mill Valley, California: Home/Apartment/Condominium
    Who was involved
    Age 44, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  89. Hurt, no treatment

    Made Jul 31, 2020, sent to the company Aug 11, 2020, published by CPSC Aug 25, 2020

    The product, in the report: Refrigerator

    Samsung refrigerator is not keeping food at a safe temperature.

    Model
    RF28HFEDTWW/AA
    Serial number
    066343AG400053L
    Where
    South Bethany, Delaware: Home/Apartment/Condominium
    Who was involved
    Age 48, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  90. No one hurt

    Made Jul 29, 2020, sent to the company Nov 16, 2020, published by CPSC Dec 1, 2020

    The product, in the report: Samsung Refrigerator Model- rs22hdhpnsr

    purchased a Samsung refrigerator in 8/2016. In May of this year we started to notice the temperature in the freezer did not match what they were set for. Items we not staying frozen, i.e. ice cream was soft despite the temperature being set to recommended level. I called SAmsung to inquire about service. On May 5 2020, a service tech from Home Service Network came to assess the unit. He was able to identify quickly that there was a seal system problem. He ordered parts to repair it. On May 11, 2020, the same tech came to install the new parts, however once that was done the fridge still was not working . They requested the service tech to order/ replace the compressor to see if that fixed the issue. An appointment was made for 5/15/20 to install the new compressor. No one ever came for the scheduled appointment between 10-2p that day. When I was finally able to contact someone at Home Service Network, I was told the parts had not come in and that is why no one came. However, no one from Samsung or HSN bothered to call to reschedule the appointment. I was then told the next available appointment for service was the week of May 25. This was not acceptable to me and I spoke with a supervisor and was able to get an appt. on May 20 with a different tech. On May 20, a new tech came and was able to replace the compressor and requested us to call in 24 hrs to see if the unit was cooling. The next day we called because the fridge did seem to be keeping things frozen. The unit worked fine until 7/25/20 when we noticed that the freezer was again not maintaining temps despite the setting on the unit. Items weren’t at safe temperatures. I reported this to Samsung, that the same issue was reoccurring and they agreed to send out a tech who would have to deem the unit “unrepairable” before they could refund us for the defective fridge but the first appointment was 8/13/20. This is not acceptable and I want a refund now so I can replace the fridge and keep my family’s food safe.

    Model
    rs22hdhpnsr
    Bought from
    HH Greg
    Bought
    Aug 26, 2016
    Where
    Downingtown, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 37, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made Jul 28, 2020, sent to the company Aug 5, 2020, published by CPSC Aug 19, 2020

    The product, in the report: Samsung 36”-Wide, 23 cu. ft. Capacity French door Refrigerator w/dispenser (Stainless Steel) Model #RF23HCEDBSR

    Our refrigerator no longer keeps food cold and the freezer hasn’t worked for months. It is a Samsung French Door refrigerator with known defects. I don’t know if I have been eating food that has been bad previously because the temperature indicator said it was cold. However, after being away a few days I came back to find my fridge had significant mold. I threw all my food out. When I complained about the temperature before they gave me some tips to make it cold again and it would work temporarily. However what appears to happen is that when we have a power outage due to a storm the fridge doesn’t reset so I have no idea how long food has been in there at a warm temperature that then gets cold again putting my family at risk.

    Model
    RF23HCEDBSR
    Serial number
    O65J43BG500138
    Bought from
    Colonial Appliance, New Jersey
    Bought
    Sep 3, 2019
    Where
    Berkeley Heights, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 19, Female
    The reporter’s relation to them
    My Child
    As this report names them
    made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  92. No one hurt

    Made Jul 26, 2020, sent to the company Aug 5, 2020, published by CPSC Aug 19, 2020

    The product, in the report: Samsung Refrigerator

    My desired income is a refund for the amount of purchase. I originally bought the Samsung Refrigerator RF24FSEDBSR/AA two years ago when we moved to TX. Since then I have had numerous messes of melted ice coming out the front and inside the door, molded foods from inconsistent temps (I use separate thermometers to regulate), and have been buying ice for over 6 months because the ice maker will not work without freezing up or making ungodly noises. I cannot even currently pull the ice drawer out. This is a design flaw, not a warranty issue and I would like to be able to replace it with something reliable.

    Model
    RF24FSEDBSR/AA
    Serial number
    W65043AK501002D
    Bought from
    Lowe’s, Texas
    Bought
    Jun 21, 2018
    Where
    Katy, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  93. No one hurt

    Made Jul 24, 2020, sent to the company Aug 5, 2020, published by CPSC Aug 19, 2020

    The product, in the report: refrigerator

    I have a Samsung Refrigerator, purchased 10/31/2015. It has a digital temperature display. I have always trusted that it was the temperature in the refrigerator. Last week for the first time I put 2 thermometer in the refrigerator, a digital and analog. Both registered 9 degrees more than on the display, 46 degrees! Who knows how long the refrigerator has been in the unsafe zone. I have had stomach issues for the last two years, could that be the problem?

    Model
    Rf28hmedbsr
    Serial number
    065L43bg802646l
    Bought from
    Lowes, North Carolina
    Bought
    Oct 31, 2015
    Where
    Marshville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 62, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  94. No one hurt

    Made Jul 23, 2020, sent to the company Oct 8, 2020, published by CPSC Nov 10, 2020

    The product, in the report: French door refrigerator (2 doors on top & freezer on bottom)

    2018: Ice was building up inside the refrigerator. The consumer had to continuously defrost it, so the ice maker would work. Additionally, water leaked from the refrigerator and the refrigerator built up mold, where the water and ice is dispensed out of the door. The leaking occurred underneath the refrigerator, near the front. It occurred, when the ice built-up and caused condensation. The consumer has cleaned that area numerous times, but the mold always returned.

    The consumer went to [REDACTED], “Samsung Refrigerator Recall” group and saw other people experiencing similar problems to her. The consumer said that some people claimed to have received a refund for the issues with their refrigerators and they posted copies of their checks. They also posted their experiences, in writing, when the technicians came out.

    2/17/2020: The consumer filed a report with the BBB and it was sent to the firm. The consumer received a response that her claim was denied, because she tampered with the refrigerator, by using a hair-dryer, to defrost it.

    2/19/2020: The consumer called the manufacturer and shared her concerns with [REDACTED] This rep. offered the consumer a 1 time service repair appointment, at no charge.

    2/26/2020: A service technician ([REDACTED]) came out and asked the consumer if she ever defrosted the refrigerator and the consumer said yes. The tech. left and told her that someone would get back in touch with her. Later she received information where the mfr. claimed that she tampered with the machine. The firm has not been willing to do anything for her.

    The consumer went back to [REDACTED] and asked if anyone had experience what she went through with technician, who came to their home.

    The consumer said that she saw a manufacturer’s service bulletin posted on the [REDACTED] group, which was dated 2/24/2017 (Titled: French Door Direct Cool Ice Maker Frozen). It was revised 4/16/2019. It states “Samsung no ice, no ice room, ice bucket stuck with frost.” Samsung has pictures of the refrigerators and the consumer said that her model was included in the bulletin.

    Approx.Jan-2020, the consumer had to purchase an ice bucket, because the one that came with the refrigerator cracked, when she tried to remove the built-up ice and defrost it. The cracked pieces could have ended up in the glasses they drank out of.

    The consumers have stopped defrosting their refrigerator. They placed a towel in front of it to prevent the leaking water from spreading, but she said this presents a fall hazard.

    The consumer said that the mfr’s rep. advised her to unplug the refrigerator and allow it to defrost on its own. The consumer is concerned that this could cause her food to spoil, so she has not done this.

    The consumer saw a [REDACTED] video, where a different consumer contacted the local news station about her refrigerator. The news station did a story, came out to her home and contacted the mfr. Afterwards, the mfr. sent that consumer a refund.

    The consumer said the firm should be consistent with others as well.

    Model
    RF263VEAESG
    Serial number
    0AJC4BBH103244M
    Bought from
    Lowes, Louisiana
    Bought
    Sep 15, 2017, about then
    Where
    Harvey, Louisiana: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Jul 22, 2020, sent to the company Aug 5, 2020, published by CPSC Aug 19, 2020

    The product, in the report: Samsung Refrigerator RF4287HARS SN 10204308100776 Model RF4287HARS

    GreetGreetings,

    I have an Samsung Refrigerator RF4287HARS SN 10204308100776, that has been having ongoing issues with the Ice Maker and the Cooling Temperatures. My ice machine was fixed the first time, but it started to build up ice inside and as of today I have to chip it away every few weeks otherwise ice would not be able to produce. I’ve been noticing my food begun to spoil more quickly and never thought of any issue with the fridge. I bought a thermometer and now can clearly see that its operating above 50 degrees when the digital temperature is set at 34. Food safety is most important and after I realized that the set point display temp did not correspond to the unsafe higher temps inside my refrigerator I started my quest with the U.S. Consumer Products Safety Commission. I’ve reported this fridge to the https://saferproducts.gov/. My kids and I have been ingesting warm milk and nearly spoiled food for months perhaps even years now with occasional sickness that we are unaware of.

    I’ve asked Samsung to come out to repair but they will not pay the bill for the labor when it is a known defect on their end. I have tirelessly contacted Samsung on numerous times to troubleshoot and try to resolve the problem at the lowest level but they are unable to provide any solution.

    Model
    RF4287HARS
    Serial number
    10204308100776
    Bought from
    Frys/Homedepot, California
    Bought
    Aug 1, 2011
    Where
    San Diego, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  96. Hurt, no treatment

    Made Jul 21, 2020, sent to the company Aug 5, 2020, published by CPSC Aug 19, 2020

    The product, in the report: Samsung refrigerator Model RF263BEAESR

    My Samsung refrigerator is freezing on the back wall causing temperatures to exceed 47. The ice maker is completely frozen and does not produce ice. Ice has formed under crisper tray and is leaking water on to floor under refrigerator.

    Model
    RF263BEAESR
    Serial number
    JKJ44BBCC02033N
    Bought from
    Bought with new home
    Bought
    Jul 15, 2016
    Where
    Finksburg, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 47, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  97. Hurt, no treatment

    Made Jul 18, 2020, sent to the company Aug 5, 2020, published by CPSC Aug 19, 2020

    The product, in the report: 2017 samsung french door refrigerator with bottom freezer/ice maker, stainless steel, model #RF260BEAESR. Model rf260beaesr

    SAMSUNG REFRIGERATORS HAVE A DEFECTIVE PART THAT CAUSES ICE TO BUILD UP FROM THE DRAIN TO THE INTERIOR WALL, UP TO THE FAN MOTOR. THE REFRIGERATOR THEN DOES NOT COOL BUT THE FREEZER STILL WORKS WHICH THEN CAUSES THE FOOD INSIDE THE REFRIGERATOR TO SPOIL. THIS IS ALL OVER SOCIAL MEDIA AND I WAS ABLE TO FIX IT AFTER BUYING A NEW PART. SAMSUNG REFUSES TO FIX THEIR DEFECT. I GOT FOOD POISONING FROM EATING FOOD OUT OF MY REFRIGERATOR AS I DID NOT KNOW IT SPOILED DUE TO NOT BEING COLD ENOUGH.

    Model
    rf260beaesr
    Serial number
    JKKM4BBH800803P
    Bought from
    BEST BUY
    Bought
    Aug 1, 2017, about then
    Where
    ERIE, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 49, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  98. No one hurt

    Made Jul 18, 2020, sent to the company Aug 4, 2020, published by CPSC Aug 18, 2020

    The product, in the report: Samsung french door refrigerator with bottom freezer, ice maker in refrigerator and in door water and ice dispenser, stainless steel in color

    My Samsung refrigerator is pooling water under the deli tray and foods continue to spoil and mold. The humidity in the refrigerator is high. Foods also freeze due to the change in temps.

    Model
    RFG237AARS
    Serial number
    C29443CZ700122
    Bought from
    Sears
    Bought
    Dec 1, 2011, about then
    Where
    RUSHVILLE, Illinois: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  99. Hurt, no treatment

    Made Jul 15, 2020, sent to the company Jul 29, 2020, published by CPSC Aug 12, 2020

    The product, in the report: Samsung French Door Refrigeraltor Stainless Steel RF23HCEDBSR

    I own a Samsung french door refrigerator. I have always had problems with the ice make freezing, however, it has recently come to my attention that Samsung has known of this defect in addition to having knowledge that the refrigerator does not keep the temperature in a safe range defect, since 2006.

    I put a thermometer in my refrigerator for 24 hours and discovered it is well over the 40 degree temperature that it is set.

    I think it is reprehensible that Samsung has put our physical well-being in jeopardy, in addition to all other owners. We have had incidents of stomach issues, that could not be explained.

    I have owned the refrigerator since 2016. I have had many items that have gone bad before they should have but never suspected the refrigerator as the temperature has always read 40 degrees.

    Model
    RF23HCEDBSR/AA
    Serial number
    065J43AH600842V
    Bought from
    Home Depot, Tennessee
    Bought
    Jul 4, 2016
    Where
    Powder Springs, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  100. Hurt, no treatment

    Made Jul 14, 2020, sent to the company Jul 29, 2020, published by CPSC Aug 12, 2020

    The product, in the report: Samsung 28 cu. ft. french door refrigerator with CoolSelect Pantry & Dual Ice Makers. Model RF28HFEDTSR SN 065P43BF401062L

    The Samsung 28 cu ft French Door refrigerator (RF28HFEDTSR/SN 065P43BF401062L) with cool select pantry and duel ice makers has a defect in the top ice maker that is inside the refrigerator itself. The ice maker completely freezes up and stops making ice. You cannot get the ice bucket out without using a heat source such as a hair dryer to melt the ice or you have to scrape the ice away. I tried scraping the ice and ended up tearing up my knuckles and bruising them. The ice bucket is cracked in multiple places and cannot be used at all. I have researched issues with the Samsung refrigerators and have found thousands of complaints from consumer plus a class action lawsuit against Samsung. I contacted Samsung and was initially told to call an approved Samsung repair center near me. I called a repair company and was immediately told that the ice makers for the Samsung refrigerator model I have has a defect and that there is a service bulletin issued on what is required to fix the issue. The cost of parts alone are over $500.00. I was told to call Samsung and request an accommodation to cover the parts & labor for the repairs. When I did call them, I was told that I was not eligible for any accommodation because I had not contacted Samsung directly and had not already had a service repair of any type done of the refrigerator. Even if I needed to have the refrigerator repaired before now, I would have just called a local repair person. I would not have called Samsung. No consumer should have to use a hair dryer or an ice pick to remove built up ice on the outside of an ice bucket in a refrigerator. Samsung should either recall the product(s) or provide NO Charge repair accommodations. I have spent hours talking to person after person at Samsung and no one seems concerned.

    Model
    RF28HFEDTSR
    Serial number
    065P43BF401062L
    Bought from
    Lowe’s Home Improvement
    Bought
    Jul 2, 2014
    Where
    Kernersville, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Refrigerators

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Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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