Hearth Record

Primrose School of Chantilly

A child day center in Chantilly, Virginia 20151

3460 Historic Sully Way, Chantilly, Virginia 20151. (703) 437-1600.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 31 deficiencies in 8 months of the last 36. Last cited May 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

22 inspections on record, the latest on May 28, 2026.

31 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

When those deficiencies happened

31 deficiencies in 8 months of the last 36. Last cited May 2026. The last 3 years, to Nov 5, 2026.

31 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

May 28, 2026: complaint inspection3 deficiencies
  • Areas and equipment of the center, inside and outside, shall be maintained in a clean, safe and operable condition.

    “Two playground emergency exit gates were observed to be sagging on their hinges and dragging on the concrete rendering the gates difficult to open without significant force.”

    Rule 8VAC20-780-270-A. From a complaint.

  • Complaint realated

    “The center shall develop and implement a written policy and procedure that describes how the center will ensure that each group of children receives care by consistent staff or team of staff members. The center did not provide a a written policy and procedure that describes how the center will ensure that each group of children receives care by consistent staff or team of staff members.”

    Rule 8VAC20-780-350-F. From a complaint.

  • Complaint related

    “A center may temporarily reassign a child from his regular group and staff members for reasons of administrative necessity but not casually or repeatedly disrupt a child’s schedule and attachment to his staff members and group. Interviews with parents and staff demonstrated that children are often shifted from their primary care groups in the afternoon at varying times in response to teacher’s schedules and how many children are present rather than the needs of the children or a set schedule.”

    Rule 8VAC20-780-350-Q. From a complaint.

Feb 3, 2026: subsidy health and safety inspection6 deficiencies
  • The child day center must request the results of a central registry check for all staff prior prior to the start of employment or volunteer service. Results of central registry checks shall be obtained within thirty days of employment.

    “1. A central registry check for Staff 3 was requested twenty-four days after hire. The results of the central registry check were received forty days after hire. 2. A central registry check for Staff 4 was requested twenty-five days after hire. The results of the central registry check were received forty-one days after hire.”

    Rule 22.1-289.035-B-3.

  • The center shall obtain documentation of additional immunizations once every six months for children under the age of two years.

    “Child 6’s updated immunizations are overdue by nine months.”

    Rule 8VAC20-780-130-E.

  • Areas and equipment of the center, inside and outside, shall be maintained in a clean, safe and operable condition.

    “1. Restrooms observed in Classroom A, B, C, and D were observed to have rusting metal grab bars mounted on the walls. 2. The climbing pillows in Classroom B were observed with multiple rips and tears, preventing proper sanitizing.”

    Rule 8VAC20-780-270-A.

  • Diaper ointment shall be stored in areas inaccessible to children.

    “Diaper ointment was stored in a low unlocked cabinet accessible to children in Classroom D.”

    Rule 8VAC20-780-520-C.

  • The center shall obtain documentation of additional immunizations once every six months for children under the age of two years.

    “Only one shelter in place drill was documented for 2025.”

    Rule 8VAC20-780-550-E.

  • Children’s records shall contain Name, address, and telephone number for each custodial parent’s place of employment or school attendance.

    “Child 3 and Child 4’s record do not contain work addresses for listed parents.”

    Rule 8VAC20-790-540-B-3.

Jul 21, 2025: inspection3 deficiencies
  • Areas and equipment of the center, inside and outside, shall be maintained in a safe and operable condition.

    “Foam paddles used for outdoor play were observed to be deteriorating creating a potential choking hazard.”

    Rule 8VAC20-780-270-A.

  • In each grouping of children at least one staff member who meets the qualifications of a program leader or program director shall be regularly present.

    “Classroom A was observed to be operating without a staff member with documentation to demonstrate they are qualified as a program lead.”

    Rule 8VAC20-780-340-D.

  • Children’s records shall be maintained with all required information.

    “Child 1 did not have addresses listed for the two listed emergency contacts. Child 3’s record did not contain the name, addresses, and phone numbers for two emergency contacts.”

    Rule 8VAC20-780-60-A.

Apr 7, 2025: inspection3 deficiencies
  • Providers must obtain a completed national criminal background check prior to the employee’s first day of employment

    “Staff 5’s criminal record check was received three days after the listed date of employment.”

    Rule 22.1-289.035-B-2.

  • The center shall request a central registry check from all states staff have resided in within the past five years.

    “Staff 2’s record did not contain a central registry check from a state listed as a previous state of residence.”

    Rule 22.1-289.035-B-4.

  • Staff shall complete orientation training prior to the staff member working alone with children and no later than seven days of the date of assuming job responsibilities.

    “Staff 5 received orientation twenty days after assuming job responsibilities.”

    Rule 8VAC20-780-240-B.

Jul 31, 2024: inspection5 deficiencies
  • 22.1-289.035-B-4

    “The center shall obtain the results of a obtain a copy of the results of a criminal history record information check and a sex offender registry check from any state in which an employee has resided in the preceding five years. Staff 2’s record did not contain a criminal history check or a sex offender registry check from a state they have resided in the preceding five years.”

    Rule 22.1-289.035-B-4.

  • 8VAC20-780-130-A

    “The center shall obtain documentation that each child has received the immunizations required by the State Board of Health before the child can attend the center. Child 1’s record did not contain documentation of immunizations.”

    Rule 8VAC20-780-130-A.

  • 8VAC20-780-560-J

    “Tables shall be cleaned at least daily. The preschool room was using a sanitizing solution on tables daily. Staff confirmed that they do not currently have access to a solution that meets the licensing definition of a cleaner.”

    Rule 8VAC20-780-560-J.

  • 8VAC20-780-560-J

    “Tables shall be cleaned at least daily. The preschool room was using a sanitizing solution on tables daily. Staff confirmed that they do not currently have access to a solution that meets the licensing definition of a cleaner.”

    Rule 8VAC20-780-560-J.

  • 8VAC20-780-60-A

    “Each center shall maintain and keep at the center a separate record for each child enrolled which shall contain required information. Child 1’s record did not contain the name, address, phone number, or place of employment for one of the child’s parent. The names, addresses, and phone numbers of two emergency contacts. The name and phone number of the child’s physician.”

    Rule 8VAC20-780-60-A.

May 1, 2024: complaint inspection1 deficiency
  • Complaint related

    “Based on interviews and documentation review, the center did not ensure a written record of children’s serious and minor injuries. Evidence: There was no documentation for Child #1’s repeated bite marks. Staff confirmed that child regularly was seen with bite marks and no reports were present on the day of inspection about the bite marks.”

    Rule 8VAC20-780-550-P. From a complaint.

Apr 17, 2024: complaint inspection2 deficiencies
  • 8VAC20-780-340-F

    “Based on interviews, children under the age of 10 years of age were not always within actual sight and sound supervision of staff. Evidence: On April 12, 2024, Staff 1 observed Child 1 alone and unattended on the preschool playground. Child 1 has been out of sight and sound supervision for an indeterminate period of time, but interviews conducted suggest the child was alone for approximately 5 to 8 minutes.”

    Rule 8VAC20-780-340-F. From a complaint.

  • 8VAC20-780-560-F

    The inspectors’ words, 141 words

    “COMPLAINT RELATED Based on interviews, the center failed to follow the most recent, age appropriate nutritional requirements of the Child and Adult Care Food Program (CACFP) of the United States Department of Agriculture (USDA), or provide extra servings of food when requested. Evidence: 1. Multiple staff interviews confirmed that the serving size of bananas served at morning snack was not in line with CACFP meal pattern guidelines. On recent occasions 1/4 of a banana was offered as a snack component to children regardless of age. 2. Multiple staff interviews confirmed that toddlers were offered a protein serving of one small meatball for lunch. Extra meatballs were not available for the children before the class had begun napping. 3. Multiple staff interviews and photographs taken by staff, showed that a recent lunch had a vegetable serving consisting of one piece of lettuce.”

    Rule 8VAC20-780-560-F. From a complaint.

Apr 15, 2024: complaint inspection3 deficiencies
  • Systemic deficiency

    The inspectors’ words, 105 words

    “Based on interviews and record review, staff did not ensure the care and protection of children in care. Evidence: 1. On the morning of 4/8/2024 Staff 1 was in the Two year old classroom supervising 10 children. The maximum allowable child to staff ratio for a two year old grouping is 8 children to 1 staff member. 2. At 9:10 am on 4/8/2024 Child 1 (age 2) fell, hitting their head on a bookcase. 3. Staff 1 did not have the required CPR and First Aid training to be supervising children alone. 4. Child 1 required 6 stitches to their forehead for the sustained injury.”

    Rule 8VAC20-780-340-A. From a complaint.

  • Systemic deficiency

    “Based on record review, and interviews, a ratio of one caregiver for eight children was not followed in classrooms for children aged 24 months to 3 years old. Evidence: 1. Staff statements and written reports confirm the two year old classroom was out of ratio with 1 staff for 10 children the morning of 4/8/2024. 2. Multiple interviews confirmed that the ratio has been consistently out of compliance most mornings in the preceding weeks.”

    Rule 8VAC20-780-350-B-3. From a complaint.

  • 8VAC20-780-530-A

    The inspectors’ words, 93 words

    “Based on record review and interviews, at least one staff in each classroom where children are present did not have a current certification in cardiopulmonary resuscitation (CPR) and First Aid. Evidence: On 4/22/2024 Staff 1 was the only staff present in the room with 10 two year old children (two children over the maximum supervision guidelines) when Child 1 fell, hitting her head on a bookcase which resulted in the need for stitches on their forehead. Staff 1 did not have a CPR or First Aid certification on the date of the incident.”

    Rule 8VAC20-780-530-A. From a complaint.

Jan 31, 2024: complaint inspection5 deficiencies
  • 8VAC20-780-340-A

    The inspectors’ words, 120 words

    “COMPLAINT RELATED Based on interviews and documentation review, the staff did not ensure the care and protection of children in their care. Evidence: 1. On the morning of January 18, 2024 multiple staff members confirmed that the Toddler room was running at a ratio of 1 staff for 8 children. The ratio requirement for a classroom of children aged 16 months to 24 months is 1 staff for 5 children. 2. On the morning of January 18, 2024, while the toddler room was out of ratio, Child 1 fell and hit their mouth on the, requiring first aid. 3. The incident report of the injury listed Staff 1 as the only staff present in the room when the incident occurred.”

    Rule 8VAC20-780-340-A. From a complaint.

  • 8VAC20-780-350-B-4

    The inspectors’ words, 98 words

    “COMPLAINT RELATED Based on observation and staff statements, the licensee failed to adhere to the required ratio requirements. Evidence: 1. On the date of inspection, the Preschool classroom was operating with 1 staff for 14 children. The required ratio for that classroom is a maximum of 10 children per supervising staff member. 2. During interviews multiple staff members confirmed that rooms have been consistently over ratio in the mornings for a period of approximately a month. 3. In a written statement one staff member claimed to have been over ratio by 3 to 9 children on most mornings.”

    Rule 8VAC20-780-350-B-4. From a complaint.

  • 8VAC20-780-350-Q

    “Based on interviews, children are repeatedly reassigned for reasons of administrative necessity. Evidence: Multiple staff confirmed during interviews that children are reassigned casually and repeatedly to stay with management in the front lobby in the mornings to alleviate classroom staff that are over ratio, disrupting the children’s schedule and attachment to their assigned staff members and group.”

    Rule 8VAC20-780-350-Q. From a complaint.

  • 8VAC20-780-360-A

    “Based on interviews, daily activities are not age and stage appropriate and provide opportunities for teacher-directed, self-directed, and self-chosen tasks and activities; a balance of active and quiet activities; individual and group activities; and curiosity and exploration. Evidence: Interviews with multiple staff confirmed that children are routinely sent to the lobby to wait for additional staff to arrive when the current staff in the classrooms are over the required ratio.”

    Rule 8VAC20-780-360-A. From a complaint.

  • 8VAC20-780-550-P

    “Based on record review, the center did not maintain a written record of children’s serious and minor injuries that contained all required information. Evidence: An incident report for Child 1 dated 1/18/2024 did not contain the time of the incident.”

    Rule 8VAC20-780-550-P. From a complaint.

Jul 24, 2023: inspection2 deficiencies
  • 22.1-289.035-B-4

    “Based on record review, the center failed to obtain an out-of-state criminal record check and out-of-state central registry check for states listed as a state of residence of staff members in the preceding five years. Evidence: Staff 2? s record lists residing in Washington, California, and North Carolina within the preceding five years. There was no documentation of a request or results of a central registry check for each state, or a criminal record check or results from Washington and California.”

    Rule 22.1-289.035-B-4.

  • 8VAC20-780-500-A

    “Based on observation, staff failed to wash hands with soap and running water after diaper changing. Evidence: A staff member in the infant room was observed to change a child’s diaper, then remove soiled gloves to open a cabinet, spray the diapering surface and record information on the classroom tablet. The staff washed their hands after these tasks were complete.”

    Rule 8VAC20-780-500-A.

Apr 11, 2023: inspection2 deficiencies
  • Based on observation, areas inside the center were not maintained in a safe condition.

    “Evidence: The chair rail in the Early Preschool room was observed to have chipping paint and splintering wood in the area next to the cot storage nook.”

    Rule 8VAC20-780-270-A.

  • 8VAC20-780-60-A

    “Based on record review, children’s files did not contain all required information. Evidence: 1. Child 1’s record did not contain the place of employment for one of the listed parents. 2. Child 6’s record did not contain the place of employment for two of the listed parents.”

    Rule 8VAC20-780-60-A.

Feb 15, 2023: inspection2 deficiencies
  • 22.1-289.035-B-2

    “Based on record review and provider statement, the results of a national criminal record check were not received prior to hire. Evidence: Staff 1’s was hired on 2/6/2023, the results of a national criminal record check were received on 2/14/2023.”

    Rule 22.1-289.035-B-2.

  • Based on observation, areas of the center were not maintained in a safe and operable condition. Evidence:

    “Areas of the chair rail were observed to have peeling paint and splintering wood in the Early Preschool and Preschool classrooms.”

    Rule 8VAC20-780-270-A.

Oct 25, 2022: inspection1 deficiency
  • 8VAC20-780-40-K

    “Based on a review of policies, the center did not develop written procedures for prevention of shaken baby syndrome or abusive head trauma, including coping with crying babies, safe sleeping practices, and sudden infant death syndrome awareness. Evidence: ON the date of inspection the center could not provide written procedures for prevention of shaken baby syndrome or abusive head .”

    Rule 8VAC20-780-40-K.

All 22 visits on record
Visits on record
DateVisitWhat the record says
May 28, 2026Complaint inspection3 violations cited
Feb 3, 2026Subsidy health and safety inspection6 violations cited
Oct 22, 2025Complaint inspectionNo violations cited
Jul 21, 2025Inspection3 violations cited
Apr 15, 2025Complaint inspectionNo violations cited
Apr 7, 2025Inspection3 violations cited
Jul 31, 2024Inspection5 violations cited
May 24, 2024Complaint inspectionNo violations cited
May 1, 2024Complaint inspection1 violation cited
Apr 17, 2024Complaint inspection2 violations cited
Apr 17, 2024Complaint inspectionNo violations cited
Apr 15, 2024Complaint inspection3 violations cited
Feb 8, 2024Complaint inspectionNo violations cited
Jan 31, 2024Complaint inspection5 violations cited
Jan 11, 2024InspectionNo violations cited
Dec 14, 2023Complaint inspectionNo violations cited
Dec 14, 2023InspectionNo violations cited
Jul 24, 2023Inspection2 violations cited
Jul 24, 2023Complaint inspectionNo violations cited
Apr 11, 2023Inspection2 violations cited
Feb 15, 2023Inspection2 violations cited
Oct 25, 2022Inspection1 violation cited

Is it licensed?

  • Child Day Center: Two Year license, expires Jun 1, 2027.
  • A current subsidy provider.
  • Ages: 1 month - 12 years 11 months.
  • Capacity: 196 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 5, 2026. Updated weekly.

Has Virginia acted against it?

  • 12 complaint inspections on record.
  • 7 complaint allegations published with Virginia’s findings, 5 of them found valid.
On record, newest first
DateWhatDetail
Apr 30, 2026ComplaintAllegation: Supervision. Virginia’s finding: Reported/Valid.
May 1, 2024ComplaintAllegation: Emergency Procedures/Supplies. Virginia’s finding: Reported/Valid.
Apr 17, 2024ComplaintAllegation: Food service/Nutrition. Virginia’s finding: Reported/Valid.
Apr 17, 2024ComplaintAllegation: Supervision. Virginia’s finding: Not Reported/Found.
Apr 15, 2024ComplaintAllegation: Staff Quality/Training. Virginia’s finding: Not Reported/Found.
Apr 15, 2024ComplaintAllegation: Supervision. Virginia’s finding: Reported/Valid.
Jan 31, 2024ComplaintAllegation: Supervision. Virginia’s finding: Reported/Valid.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 1353 child care providers in Fairfax County, the middle value for violations cited in the last three years was 7; this one had 31.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

12 of the 1,353 in Fairfax County, as the source lists them, same ZIP code first
PlaceViolations cited in the last three years
Primrose School of Chantilly This child care provider31
Pleasant Valley Preschool7
Chantilly Academy13
SACC at Poplar Tree4
Mai-Huong Nguyen6
KinderCare Learning Center 3010295
Montessori School of Fairfax LLC56
The Goddard School19
ImagiNation Learning Center of Chantilly23
Teresa Ibanez5
Giovanna Valdez10
Lisa Hoang5
Naseem Bhatti3

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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