Susan Cassidy
A family day home in Glen Allen, Virginia 23060
8305 Sharonway Drive, Glen Allen, Virginia 23060. (804) 687-5430.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.
The short answer
- 14 deficiencies in the last three years
- May 282026 the latest visit on record
- 12 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
9 inspections on record, the latest on May 28, 2026.
14 violations cited in the last three years.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
When those deficiencies happened
11 deficiencies in 5 months of the last 36. Last cited May 2026. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
May 28, 2026: inspection2 deficiencies
-
Hot water at taps available to children shall be maintained within a range of 105?F to 120?F.
“The bathroom sink water temperature measured 126 ?F.”
-
(Repeat Violation) The emergency evacuation procedures shall be practiced monthly with all caregivers and children in care during all shifts that children are in care.
“There was no documentation that emergency evacuation procedures had been practiced January - April 2026.”
Nov 19, 2025: inspection1 deficiency
-
The provider shall verify the identity and age of a child by documenting that they have viewed an approved document verifying age and identity within 7 days of enrollment.
“The record for child #3 and #5, did not contain documentation that the child’s age and identity were verified.”
Jun 4, 2025: inspection5 deficiencies
-
For staff hired before July 1, 2024, providers must obtain the results of a central registry search for an employee, within 30 days of service.
“Caregiver #3 did not have central registry search results during the inspection and has been employed for over 10 months.”
-
The provider must orient assistants by the end of their first week of assuming job responsibilities.
“Assistant Caregiver #3 provided care for children without receiving orientation.”
-
The family day home shall keep a written record of children in attendance each day.
“At the time of inspection, sixteen children were in care but only ten children were included in the attendance list as present.”
-
The provider shall ensure that a caregiver does not exceed 16 points.
“At the time of entrance, two assistant caregivers was alone with 16 children for a total of 29 points.”
-
(Repeat Violation) The emergency evacuation procedures shall be practiced monthly with all caregivers and children in care during all shifts that children are in care.
“There was no documentation of emergency evacuation procedures practiced in May 2025.”
Oct 28, 2024: inspection2 deficiencies
-
Household members 14 years of age and older must obtain the results of a central registry search by the end of the 30th day or residency.
“1. Household member #2 did not have a central registry search completed. 2. The provider verified that a central registry had not been completed for household member #2.”
-
The provider shall ensure that emergency evacuation procedures shall be practiced monthly with all caregivers and children in care during all shifts that children are in care.
“1. There was no documentation that emergency evacuation drills were practiced between May-August 2024. 2. The provider verified that drills had not been conducted during the summer months.”
May 23, 2024: inspection1 deficiency
-
8VAC20-800-210-A
“Based on record review and interview, the provider did not ensure that all staff obtained a minimum of sixteen clock hours of training annually in areas relevant to their job responsibilities. Evidence: 1. The record for caregiver #1, caregiver #2, and caregiver #3 did not contain documentation of a minimum of sixteen clock hours of training annually in areas relevant to their responsibilities. 2. Caregiver #1 confirmed that sixteen hours of training had not been completed for caregiver #1, caregiver #2, and caregiver #3.”
Nov 9, 2023: inspection3 deficiencies
-
8VAC20-800-60-B
“Based on record review, the provider did not ensure that all children’s records were complete with the required information. Evidence: 1. The record for child #3 (date of enrollment 8/2/2022), did not contain documentation two emergency contacts, and persons authorized to pick up.”
-
Based on record review, the provider did not ensure that all required documentation was on file with a written acknowledgement from the child’s parent.
“Evidence 1. The record for child # 5 did not contain authorization of emergency medical care, information for parents, policy on medication, provisions or emergency preparedness, and liability insurance declaration. 2. The provider stated that the forms were completed but was unable to find the missing documents.”
-
Based on record review, the provider did not obtain proof of identification of all children within seven business days of the child’s first day of attendance at the family day home.
“Evidence: 1. The record for child #1 (enrollment date 8/21/2023), there was no documentation that proof of identity for child #1 was verified.”
Jun 15, 2023: inspection2 deficiencies
-
8VAC20-770-60-C-2
“Based on record review and interview, the center did not ensure to obtain the results of a central registry background check within 30 days of employment for all staff as required. Evidence: 1. The record of staff #2 (DOH: 6/17/2022) did not contain the results of a central registry background check. 2. The provider acknowledged that the background checks were completed but had not been received.”
-
8VAC20-800-50-A
“Based on record review, and interview, the provider did not keep a written record of children in attendance each day. Evidence: 1. There was not a written record that documented children’s attendance each day. 2. The provider stated that she is currently using a board that displays the children’s name and picture.”
Dec 8, 2022: inspection1 deficiency
-
8VAC20-800-80-D
“Based on record review, 1 of 5 children’s records reviewed did not contain documentation of viewing proof of child’s identity (ID) and age. Evidence: 1. Child # 2?s file did not contain documentation proof of ID was reviewed as required within 7 days of enrollment. 2. Child #2?s date of enrollment was 09/2/2022.”
Dec 16, 2021: inspection2 deficiencies
-
8VAC20-800-240-A
“Based on observation, the provider did not ensure that all areas and furnishings of the family day home, inside and outside, shall be maintained in a clean, safe, and operable conditions. Evidence: 1. The wooden play structure had a broken floor board creating a tripping hazard. The floor board was cracked and splintered creating a hazard that could snag skin. The play structure had two missing balusters from the raised platform.”
-
8VAC20-800-250-A
“Based on observation, the provider did not ensure hanging items were kept out of reach of children under five years of age. Evidence: In room #4 there was a camera cord unplugged hanging beside a crib. There was a child napping in the crib within reach of the camera’s cord.”
All 9 visits on record
| Date | Visit | What the record says |
|---|---|---|
| May 28, 2026 | Inspection | 2 violations cited |
| Nov 19, 2025 | Inspection | 1 violation cited |
| Jun 4, 2025 | Inspection | 5 violations cited |
| Oct 28, 2024 | Inspection | 2 violations cited |
| May 23, 2024 | Inspection | 1 violation cited |
| Nov 9, 2023 | Inspection | 3 violations cited |
| Jun 15, 2023 | Inspection | 2 violations cited |
| Dec 8, 2022 | Inspection | 1 violation cited |
| Dec 16, 2021 | Inspection | 2 violations cited |
Is it licensed?
- Family Day Home: Two Year license, expires Dec 22, 2026.
- Ages: 1 month - 12 years 11 months.
Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 5, 2026. Updated weekly.
Has Virginia acted against it?
- 0 complaint inspections on record.
- No complaint allegations published with findings.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations and Search for Child Day Care: each complaint’s page, with its allegations and findings. Checked Nov 5, 2026. Updated weekly.
Who does the caring?
- Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Virginia’s search doesn’t list owners.
How is it rated?
- Virginia’s search doesn’t show a quality rating.
How does it compare nearby?
- Among 232 child care providers in Henrico County, the middle value for violations cited in the last three years was 10; this one had 14.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
| Place | Violations cited in the last three years |
|---|---|
| Tuckaway-Innsbrook Child Development Center | 14 |
| Coal Pit Ministry | 13 |
| Young Men’s Christian Association of Greater Richmond-Echo Lake | 16 |
| Sonia Johnston | 2 |
| Prevailing Word Ministries | 1 |
| St. Peter Baptist Church | 3 |
| Susan Cassidy This child care provider | 14 |
| The Gingerbread Cottage Preschool, Inc. - Staples Mill | 8 |
| Maliha Darwish | Not given |
| Children of America (Glen Allen) LLC | 59 |
| Ms. Subhashini Arunachala | 3 |
| Claudia Robles Arias | 19 |
What the record doesn’t say
- Virginia doesn’t grade how serious a violation is, so no severity is shown.
- Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
- Virginia doesn’t publish staffing levels or owners for individual providers.
- A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
- Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
- Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.
Sources
-
Virginia Department of Education, Search for Child Day Care: each facility’s page.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
-
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
-
Virginia Department of Education, Search for Child Day Care: each complaint’s page, with its allegations and findings.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.