Hearth Record

Susan Cassidy

A family day home in Glen Allen, Virginia 23060

8305 Sharonway Drive, Glen Allen, Virginia 23060. (804) 687-5430.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 11 deficiencies in 5 months of the last 36. Last cited May 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

9 inspections on record, the latest on May 28, 2026.

14 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

When those deficiencies happened

11 deficiencies in 5 months of the last 36. Last cited May 2026. The last 3 years, to Nov 5, 2026.

11 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

May 28, 2026: inspection2 deficiencies
  • Hot water at taps available to children shall be maintained within a range of 105?F to 120?F.

    “The bathroom sink water temperature measured 126 ?F.”

    Rule 8VAC20-800-350-E.

  • (Repeat Violation) The emergency evacuation procedures shall be practiced monthly with all caregivers and children in care during all shifts that children are in care.

    “There was no documentation that emergency evacuation procedures had been practiced January - April 2026.”

    Rule 8VAC20-800-830-A.

Nov 19, 2025: inspection1 deficiency
  • The provider shall verify the identity and age of a child by documenting that they have viewed an approved document verifying age and identity within 7 days of enrollment.

    “The record for child #3 and #5, did not contain documentation that the child’s age and identity were verified.”

    Rule 8VAC20-800-80-B.

Jun 4, 2025: inspection5 deficiencies
  • For staff hired before July 1, 2024, providers must obtain the results of a central registry search for an employee, within 30 days of service.

    “Caregiver #3 did not have central registry search results during the inspection and has been employed for over 10 months.”

    Rule 22.1-289.035-B-3.

  • The provider must orient assistants by the end of their first week of assuming job responsibilities.

    “Assistant Caregiver #3 provided care for children without receiving orientation.”

    Rule 8VAC20-800-200-A.

  • The family day home shall keep a written record of children in attendance each day.

    “At the time of inspection, sixteen children were in care but only ten children were included in the attendance list as present.”

    Rule 8VAC20-800-50-A.

  • The provider shall ensure that a caregiver does not exceed 16 points.

    “At the time of entrance, two assistant caregivers was alone with 16 children for a total of 29 points.”

    Rule 8VAC20-800-570-A.

  • (Repeat Violation) The emergency evacuation procedures shall be practiced monthly with all caregivers and children in care during all shifts that children are in care.

    “There was no documentation of emergency evacuation procedures practiced in May 2025.”

    Rule 8VAC20-800-830-A.

Oct 28, 2024: inspection2 deficiencies
  • Household members 14 years of age and older must obtain the results of a central registry search by the end of the 30th day or residency.

    “1. Household member #2 did not have a central registry search completed. 2. The provider verified that a central registry had not been completed for household member #2.”

    Rule 8VAC20-770-40-D-5.

  • The provider shall ensure that emergency evacuation procedures shall be practiced monthly with all caregivers and children in care during all shifts that children are in care.

    “1. There was no documentation that emergency evacuation drills were practiced between May-August 2024. 2. The provider verified that drills had not been conducted during the summer months.”

    Rule 8VAC20-800-830-A.

May 23, 2024: inspection1 deficiency
  • 8VAC20-800-210-A

    “Based on record review and interview, the provider did not ensure that all staff obtained a minimum of sixteen clock hours of training annually in areas relevant to their job responsibilities. Evidence: 1. The record for caregiver #1, caregiver #2, and caregiver #3 did not contain documentation of a minimum of sixteen clock hours of training annually in areas relevant to their responsibilities. 2. Caregiver #1 confirmed that sixteen hours of training had not been completed for caregiver #1, caregiver #2, and caregiver #3.”

    Rule 8VAC20-800-210-A.

Nov 9, 2023: inspection3 deficiencies
  • 8VAC20-800-60-B

    “Based on record review, the provider did not ensure that all children’s records were complete with the required information. Evidence: 1. The record for child #3 (date of enrollment 8/2/2022), did not contain documentation two emergency contacts, and persons authorized to pick up.”

    Rule 8VAC20-800-60-B.

  • Based on record review, the provider did not ensure that all required documentation was on file with a written acknowledgement from the child’s parent.

    “Evidence 1. The record for child # 5 did not contain authorization of emergency medical care, information for parents, policy on medication, provisions or emergency preparedness, and liability insurance declaration. 2. The provider stated that the forms were completed but was unable to find the missing documents.”

    Rule 8VAC20-800-70-B.

  • Based on record review, the provider did not obtain proof of identification of all children within seven business days of the child’s first day of attendance at the family day home.

    “Evidence: 1. The record for child #1 (enrollment date 8/21/2023), there was no documentation that proof of identity for child #1 was verified.”

    Rule 8VAC20-800-80-A.

Jun 15, 2023: inspection2 deficiencies
  • 8VAC20-770-60-C-2

    “Based on record review and interview, the center did not ensure to obtain the results of a central registry background check within 30 days of employment for all staff as required. Evidence: 1. The record of staff #2 (DOH: 6/17/2022) did not contain the results of a central registry background check. 2. The provider acknowledged that the background checks were completed but had not been received.”

    Rule 8VAC20-770-60-C-2.

  • 8VAC20-800-50-A

    “Based on record review, and interview, the provider did not keep a written record of children in attendance each day. Evidence: 1. There was not a written record that documented children’s attendance each day. 2. The provider stated that she is currently using a board that displays the children’s name and picture.”

    Rule 8VAC20-800-50-A.

Dec 8, 2022: inspection1 deficiency
  • 8VAC20-800-80-D

    “Based on record review, 1 of 5 children’s records reviewed did not contain documentation of viewing proof of child’s identity (ID) and age. Evidence: 1. Child # 2?s file did not contain documentation proof of ID was reviewed as required within 7 days of enrollment. 2. Child #2?s date of enrollment was 09/2/2022.”

    Rule 8VAC20-800-80-D.

Dec 16, 2021: inspection2 deficiencies
  • 8VAC20-800-240-A

    “Based on observation, the provider did not ensure that all areas and furnishings of the family day home, inside and outside, shall be maintained in a clean, safe, and operable conditions. Evidence: 1. The wooden play structure had a broken floor board creating a tripping hazard. The floor board was cracked and splintered creating a hazard that could snag skin. The play structure had two missing balusters from the raised platform.”

    Rule 8VAC20-800-240-A.

  • 8VAC20-800-250-A

    “Based on observation, the provider did not ensure hanging items were kept out of reach of children under five years of age. Evidence: In room #4 there was a camera cord unplugged hanging beside a crib. There was a child napping in the crib within reach of the camera’s cord.”

    Rule 8VAC20-800-250-A.

All 9 visits on record
Visits on record
DateVisitWhat the record says
May 28, 2026Inspection2 violations cited
Nov 19, 2025Inspection1 violation cited
Jun 4, 2025Inspection5 violations cited
Oct 28, 2024Inspection2 violations cited
May 23, 2024Inspection1 violation cited
Nov 9, 2023Inspection3 violations cited
Jun 15, 2023Inspection2 violations cited
Dec 8, 2022Inspection1 violation cited
Dec 16, 2021Inspection2 violations cited

Is it licensed?

  • Family Day Home: Two Year license, expires Dec 22, 2026.
  • Ages: 1 month - 12 years 11 months.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 5, 2026. Updated weekly.

Has Virginia acted against it?

  • 0 complaint inspections on record.
  • No complaint allegations published with findings.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 232 child care providers in Henrico County, the middle value for violations cited in the last three years was 10; this one had 14.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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