Hearth Record

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Frigidaire gas stoves and ovens

421 reports to CPSC, the latest made Oct 11, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

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At a glance

From SaferProducts.gov, released Oct 30, 2026.

  • 421reports to CPSC
  • Oct 11, 2026the latest report was made
  • Jul 13, 2011the earliest
  • 0with the company’s comments
Brand
Frigidaire
Maker
ELECTROLUX/WHITE CONSOLIDATEDMakers, importers or sellers, as the reports name them
Product
Gas stoves and ovensCPSC’s product type: Gas Ranges or Ovens (code 279), in Kitchen: Appliances
Other ways the reports write the brand (48)

“Frigidaire Gallery”, “Fridgidaire”, “Frigidare”, “Frigidaire gallery”, “Frigidaire Electrolux”, “FRIGIDARE”, “Frgidaire”, “Frigidaire Gallery Gas Range”, “Frigidaire Gallery Series”, “Frigidaire Gas Range”, “Frigidaire/Electrolux”, “FRIDGEAIR”, “Frdidaire”, “Fridgaire Gallery”, “Fridgdaie”, “Fridgidaire Gallery”, “Fridgidaire gallery 30 in”, “Fridgidare”, “Frididaire”, “Fridigaire”, “Fridigaire Professional Series”, “Frifidaire”, “Frigadare”, “Frigdaire”, “Frigedaire”, “Frigiadaire Gallery”, “Frigidair”, “Frigidaire 30” GSC”, “Frigidaire 5 burner gas oven”, “Frigidaire Galary”, “Frigidaire Galler”, “Frigidaire Gallery 30” 5 Burner double ovwer convection SS g”, “Frigidaire Gallery Gas Slide-In Range”, “Frigidaire Gallery Stove”, “Frigidaire Gallery range/stove Model # fggf3054mwc”, “Frigidaire Galley”, “Frigidaire Gas Range Oven Model # FF GC 36 26 SS”, “Frigidaire Gas Stove”, “Frigidaire Model number FFGW2415QSB”, “Frigidaire Professional”, “Frigidaire Professional Series Oven”, “Frigidaire Stainless-Steel”, “Frigidaire profesional”, “Frigidaire professional”, “Frigidaire subsidiary of Electrolux”, “Frigidaire. Professional Series”, “frgidaire” and “frigidaire galaxy”

By month

99 reports from November 2025 to October 2026; the most in December 2025, 15. 322 earlier reports, since July 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20264
September 202611
August 20269
July 20265
June 20268
May 20262
April 202611
March 20267
February 202610
January 20268
December 202515
November 20259
October 20254
September 20253
August 20251
July 20252
June 20251
May 20252
April 20251
March 20253
January 20251
December 20242
November 20242
October 20243
September 20242
August 20244
July 20242
June 20242
May 20245
February 20242
January 20241
December 20234
November 20231
October 20231
September 20232
August 20233
July 20233
April 20231
March 20232
January 20233
December 20226
November 20221
October 20221
September 20222
August 20221
July 20222
May 20223
January 20223
December 20211
November 20211
October 20211
September 20211
August 20211
July 20211
June 20211
May 20216
April 20213
March 20216
February 20211
January 20213
December 20202
October 20201
September 20203
August 20205
May 20203
April 20201
March 20201
February 20205
January 20201
December 20192
November 20192
October 20192
September 20192
May 20191
April 20192
March 20191
February 20193
January 20192
December 20184
November 20181
October 20181
September 20181
August 20183
June 20182
May 20181
April 20181
January 20182
November 20174
October 20172
September 20174
July 20172
May 20172
April 20173
March 20173
February 20171
January 20178
December 20165
November 20162
October 20161
September 20161
June 20162
May 20162
April 20161
March 20161
February 20161
January 20165
December 20151
November 20154
October 20154
September 20151
August 20151
July 20151
April 20151
March 20151
February 20152
January 20153
December 20146
November 20143
October 20142
September 20145
August 20141
July 20141
June 20144
March 20141
February 20141
January 20142
December 20132
November 20134
October 20133
September 20133
August 20132
July 20134
June 20132
May 20132
March 20131
February 20132
January 20133
December 20123
November 20121
October 20122
September 20124
August 20121
July 20123
June 20122
May 20126
April 20123
March 20122
January 20121
December 20111
November 20112
October 20113
September 20111
July 20111

How badly anyone was hurt

  • Emergency room 4 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 10 CPSC: Injury, Seen by Medical Professional
  • First aid 20 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 23 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 3 CPSC: Injury, Level of care not known
  • No one hurt 315 CPSC: Incident, No Injury
  • No incident, no one hurt 35 CPSC: No Incident, No Injury
  • Not said 11 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 30, 2026. Updated daily.

  1. Not said

    Made Jun 28, 2016, sent to the company Jul 7, 2016, published by CPSC Jul 21, 2016

    The product, in the report: Frigidaire Gas Range

    Gas comes on when stove knob is barely touched. This can happen without someone knowing and fill house with natural gas. This has already happened twice at our house with this range. We had to place child proof knobs to keep it from happening again. Also, broiler takes a long time to light and when it does creates a loud ignition...if you happen to have the door to the oven open to check if it lit...it creates quite a blast of heat. Also, an extremely fowl odor comes from range during heating up process. Inquired with company when we first got the range and was told...it was the new wearing off...but we’ve had the stove 3 years and are still experiencing the same odor. It makes your eyes water smelling it every time you light the oven.

    Frigidaire Gas Range Model: LGGF3043KFR SN: VF30740762

    Model
    LGGF3043KFR
    Serial number
    VF30740762
    Bought from
    Lowes
    Bought
    Jun 8, 2013, about then
    Where
    Salem, West Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire Gas Range, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Unspecified
  2. No one hurt

    Made Jun 11, 2016, sent to the company Jun 20, 2016, published by CPSC Jul 12, 2016

    The product, in the report: Silver Frigidaire Gas Range Model No.: FFGF3047LSG Serial No.: VF52513185

    The glass door on the front of my Frigidaire oven exploded this morning. The oven is five months old and has never been damaged or had any prior service problems. About an hour before the oven exploded, I used it to bake potatoes for about forty-five minutes at 400 degrees Fahrenheit. Although I use the oven daily, I have never used the self-cleaning feature, rarely use it to broil food, and have never damaged it in any way. Now, the oven is completely inoperable and there are nuggets of glass periodically falling out of it onto my kitchen floor.

    The oven is under warranty and after taking several photos of the damage, I called Frigidaire for assistance. Their customer service was both unhelpful and disinterested in my problem. The only solution they offered me was to have a contractor come to my home in four days, during the middle of a workday, to perform diagnostic tests on the oven. I was told that if the contractor deemed it appropriate, they could order replacement parts for the oven. From my perspective, this was a completely unacceptable response to a dangerous condition caused by a product under warranty.

    Model
    FFGF3047LSG
    Serial number
    VF52513185
    Bought
    Feb 5, 2016
    Where
    Royal Oak, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 28, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  3. First aid

    Made May 22, 2016, sent to the company May 31, 2016, published by CPSC Jun 14, 2016

    The product, in the report: 30 Inch Freestanding Gas Range with 5 Sealed Burners, 5.0 cu. ft. True Convection Oven, Self-Clean, Quick Preheat, Temperature Probe, Storage Drawer and Griddle Included: Stainless Steel

    This product was purchased when we remodeled our kitchen. We purchased it from a local retailer. We used the range/oven according to the instructions and guidelines for the appropriate exhaust fan. However, within six months of owning the range we had to have it serviced and had an ignition spark replaced. The griddle burner never worked properly. Additionally, my husband and I have sustained numerous injuries due to the unsafe heat that blows onto the stove top burners. The same product was sold exclusively at Lowe’s, using a different Model/Serial Number. That product has been recalled, but this one has not. This model that we purchased is completely unsafe and should be recalled.

    Model
    FGGF3054MFF
    Serial number
    VF24037501
    Bought
    Nov 1, 2012, about then
    Where
    Panama City, Florida: Home/Apartment/Condominium
    Who was involved
    Age 39, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire Gallery, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  4. No one hurt

    Made May 12, 2016, sent to the company May 20, 2016, published by CPSC Jun 13, 2016

    The product, in the report: Frigidaire Gallery Gas Slide In Stove model-FGGS3065PFM Serial number- AF60905647

    We bought a new house last year and the expensive Frigidaire Gallery slide in natural gas stove was included. We didn’t use the stove heavily until Thanksgiving last year when we found that if the front burners are on low and you turn on the convection and open the door, the front burners blow out completely and pour gas into the house. We have worked with Frigidaire for hours, call after call, since then and we have had two replacement stoves with the same problem. The authorized factory tech is at a loss and has been in touch with Frigidaire technical folks multiple times. Things have not progressed with the call center telling us that the cooking engineers are now responsible and they are not allowed to talk to them. The seem to not be concerned that their appliance malfunctions and pours gas into the house.

    This appliance leaks gas and is dangerous. This is an explosion hazard.

    Serial number
    AF60905647
    Where
    Knoxville, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 58, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  5. First aid

    Made Apr 1, 2016, sent to the company Apr 11, 2016, published by CPSC Apr 25, 2016

    The product, in the report: Frigidaire Gas Range

    We have a Frigidaire gas range and the corners of the door when opened are very sharp, my wife has gashed herself virtually in the same place 2 times now. She’s had this happen when the loading the oven with a dish.

    Model
    FFGS3025LSE
    Serial number
    NF34029519
    Bought from
    Lowes, Arizona
    Bought
    Mar 13, 2013, about then
    Where
    Tucson, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 65, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  6. Not said

    Made Mar 7, 2016, sent to the company Mar 25, 2016, published by CPSC Apr 8, 2016

    The product, in the report: gas range

    (03/04/2016) The consumer stated that she had turned the oven on to pre-heat. After about 2-3 minutes, the consumer saw black smoke and small flames coming from display board. The consumer tuned the stove off and unplugged the unit. The flames went out,. The consumer stated that he husband took the control panel out of the stove and saw that the insides were black and melted.

    The consumer stated that each time she tries to use the cleaning cycle, the control panel overheats.

    Model
    PLGFZ390ECB
    Serial number
    VF53938013
    Bought from
    Airport Appliance, California
    Bought
    Nov 3, 2007
    Where
    San Leandro, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Unspecified
  7. No one hurt

    Made Feb 8, 2016, sent to the company Apr 8, 2016, published by CPSC Apr 22, 2016

    The product, in the report: Gas Oven Range

    The consumer indicates that the stove becomes extremely hot when in use. If she turns on the front burners to cook, the entire top plate of the stove gets extremely hot. If the consumer is using the stovetop and the oven, her smoke alarm will go on. In order for the consumer to use both the stove and the oven, she has to leave her kitchen windows open so as to not trigger the smoke alarms in her home.

    The consumer contacted the manufacturer and explained the issue she was having. The representative she spoke to arranged for a Service Technician to inspect her unit.

    10/08/2015 - The Service Technician inspected the consumer’s unit. After inspection, he indicated the unit is working as it should be.

    The consumer contacted the manufacturer again. They sent another Service Technician over. This Service Technician indicated that the issue has to do with the design of the unit as the vents to the oven blow up and onto the knobs of the unit, making it extremely hot to touch.

    The consumer indicates that even the microwave and its handle that is located above the range get hot when the latter is in use.

    The consumer indicates that she uses her stovetop and oven six to seven times a week. Because of the issue with the overheating, the consumer has never been able to self-clean the oven.

    Model
    FGGF3054MF
    UPC
    Unknown
    Bought from
    Chesapeake Kitchen Wholesalers Inc., Maryland
    Bought
    Apr 15, 2015, about then
    Where
    Baltimore, Maryland: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Jan 29, 2016, sent to the company Feb 29, 2016, published by CPSC Mar 14, 2016

    The product, in the report: Gas Range Oven

    Frigidaire gas range, self cleaning purchased in September 2015 from Home Depot and is reporting that she has not been able to get the range to bake because whatever temperature the oven is set at, the oven is setting to a different setting.

    She contacted the gas company because she also kept hearing a popping sound which has been diagnosed as gas igniting each time.

    This news has upset the caller, has her frightened and the manufacturer wants to repair it but the caller believes that the unit needs to be replaced.

    She is reporting this unit as a severe potential fire or explosion hazard and would like to have it replaced. 01 The caller contacted the manufacturer who has attempted repair by replacing the circuit board two times but the repair has not been successful.

    * Repaired defective sensor also.

    Gas company reported gas leak. Range has been RED TAGGED - CANNOT USE THIS RANGE since 1-26-16. Manufacturer has been informed of this.

    [REDACTED] 2/10/16

    Model
    FFGF3053LSK
    Serial number
    VF53039992
    Bought from
    Home Depot, California
    Bought
    Sep 1, 2015
    Where
    Paso Robles, California: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  9. No one hurt

    Made Jan 26, 2016, sent to the company Feb 29, 2016, published by CPSC Mar 14, 2016

    The product, in the report: gas range

    (1/23/16) The consumer was in the kitchen and unexpectedly heard an explosion like sound. The consumer turned around and noticed the outer glass of the oven door had shattered with the pieces of glass everywhere within in a 15 ft. radius.

    The oven was not in use when the glass shattered. The consumer used the oven an hour prior to the incident. The consumer used the oven to heat a piece of pizza which took about 10 minutes.

    There are no prior incidents.

    (1/23/16) The consumer called RC Willey, the store where she purchased the range and informed them of the incident. The consumer has a 5 year extended warranty. The consumer filed a claim (does not have a claim #) and she is supposed to get a call back once they have processed the claim. (1/25/16) The consumer called Frigidaire (800-374-4432) and spoke with [REDACTED]. The consumer was advised that they only offer a 1 year warranty and the consumer states the Rep was not concerned with the safety hazard.

    The consumer read other complaints online for a similar incident. The consumer believes these oven glass doors are dangerous and can severely injure a consumer.

    Since the consumer reported this incident she called RC Willy where they tried to say it was not under warranty since the warranty does not cover shattered glass. The consumer told them when she bought warranty she was told by salesman range was covered by all problems but none gave it to her in writing. The woman at warranty department said she would cover this time only. Sent consumer email with authorization number [REDACTED] their phone number is 801-464-2340 She was also going to send the consumer a warranty contract. Still have not gotten that and is still waiting to have glass fixed. This is a very dangerous problem and seems to the consumer nothing is being done about it. Had the consumer been in front of range she would have been hurt.

    Thank you [REDACTED]

    Also spoke with CBS news in Vegas and they said an expo was done on the problem and found that there is no protection for consumers for any tempered glass.

    Model
    FGGF3032KWJ
    UPC
    Unknown
    Serial number
    VF11555825
    Bought from
    RC Willey, Nevada
    Bought
    Oct 22, 2011
    Where
    Las Vegas, Nevada: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  10. Not said

    Made Jan 18, 2016, sent to the company Jan 28, 2016, published by CPSC Feb 12, 2016

    The product, in the report: Frigidaire Gallery FGGF3054MF 5 burner Gas Oven/stove

    I purchased a Frigidaire Gallery Gas Stove FGGF3054MF in mid 2015. at least 4 times in the pas six months, I have found an oven knob slightly turned on, releasing gas into the kitchen. it is too easy to accidentally bump one of these knobs and it will accidentally turn on (other people on amazon product posts have same complaint.) I called Frigidaire to see if they had any way of making the knobs less sensitive / harder to turn on, and they just told me to be careful. these knobs can turn on, releasing gas, BEFORE the knob gets to the ignition click. you don’t even know the knob is on until you either start smelling the gas, or happen to notice a leak is occurring. (Note - this is a vacation home, and only occupied part time) Second Note - besides smelling gas and the possibility of fire, there were no “injuries” to be entered in the next section.

    Model
    FGGF3054MF
    Serial number
    don’t know
    Where
    Sunapee, United States: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Unspecified
  11. First aid

    Made Jan 11, 2016, sent to the company Jan 20, 2016, published by CPSC Feb 6, 2016

    The product, in the report: Fridigaire gas stove, serial no. VF23158478 Model FFGF3011LW

    We purchased a frigidaire gas range for our son. Model FFGF3011LW. He has 2 small children. The heat from the vents on top of stove equal the heat temperature in the over. (if the over is 425, the heat is blowing out 425 (per an applicance repair store). The back of the stove with stove dials and clock will brown excessively from the heat. You cannot touch the stove it is so hot. They cannot use the over in the summer months with the extreme heat coming out of stove. Frididaire says this is normal. I am very concerned about the safety of this stove in their small home with children. Please help me get some help with this. I have an extended warrently for this stove. They came out last year and only replaced the back (with controls). Nothing else. Stove did the same thing, call them again, this time they checked the temperature of the air coming out of vents and it was the same as the oven was set. They said this was normal, and the browned part of the stove is not covered this time. Thanks you so much. [REDACTED]

    Model
    FFGF3011LW
    Serial number
    VF23158478
    Bought from
    ABC Warehouse
    Bought
    Aug 17, 2012
    Where
    Flint, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 3, Male
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Fridigaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  12. No one hurt

    Made Jan 6, 2016, sent to the company Feb 12, 2016, published by CPSC Feb 29, 2016

    The product, in the report: 30” Gas Oven Range

    07/25/2013 - unit was delivered as it was on backorder

    01/05/2016 - The consumer indicates that she turned the oven on to self-clean which takes approximately three hours to complete. Approximately one hour and a half after the self-cleaning cycle ended, the consumer opened the oven door and noticed that its metal lip (top of the oven door) which is approximately two inches wide, had three gaping holes in it. Apparently, the metal had melted where one could see into the glass door. The consumer indicates that the holes measured 7”, 3” and 1.5”, and that the metal dripped into the oven.

    The consumer contacted the retailer and explained the situation. They informed her that her unit was out of warranty so they could not provide any assistance. The representative she spoke to advised her to contact the manufacturer.

    The consumer contacted the manufacturer and informed the representative she spoke to what had transpired. The representative checked to see if her unit was recalled and found out it was not. She informed the consumer that because the unit was out of warranty, they could offer her a fifty percent discount on parts and the consumer would have to pay for labor.

    The consumer indicates that this would be the third time she put the oven in the self-cleaning cycle. The consumer indicates that she uses her oven approximately five times a week, while the burners are used approximately twice daily.

    Model
    FFGF3053LS
    UPC
    Unknown
    Serial number
    VF32652718
    Bought from
    PC Richard & Son, New York
    Bought
    Jul 6, 2013
    Where
    Brooklyn, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  13. No one hurt

    Made Dec 28, 2015, sent to the company Jan 6, 2016, published by CPSC Jan 21, 2016

    The product, in the report: Frigidaire Galley gas stove

    The oven was preheated to a standard 350F when the exterior glass pane shattered.

    Model
    LGGF3043KFA
    Serial number
    VF91758132
    Bought from
    LOWES
    Bought
    Sep 1, 2009
    Where
    Oshkosh, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 53, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire Galley, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Nov 12, 2015, sent to the company Mar 2, 2016, published by CPSC Mar 16, 2016

    The product, in the report: Frigidaire Gas Ranges Model # LGGF3043KFM with serial numbers : VF20638343 (All other elements, excluding the purchase date which was April 2012 instead of March 2012) are identical to the Gas range recalled in recall number 12737, including the photos, description ( This gas range has five burners, stainless steel exterior and Frigidaire nameplate centered on the lower part of the oven door.), price point, and store purchased (Lowes) .

    We recently stumbled across Recall number: 12737 when trying to report a problem with a different small appliance and felt we needed to report this as we have the exact same model Frigidaire Gas Range with what sounds like the same problem, but a slightly different serial number and ours was purchased in April 2012, intead of March of 2012. Ours was also purchased from Lowes, same price point, same issue with the top oven burner/broiler having ignition delay that would lead to a strong gas smell, buildup and then a bit of a pop as it ignited finally that we had reported to the company shortly after it was installed. We were told that there was nothing to worry about and all gas ovens did this to some extent and we were being overcautious and as long as it was lighting they wouldn’t even send a technician because basically “people were always worried about this and they would send techs and then there was nothing wrong and then they’d have to charge us for it and we would be angry”. Skeptical, but unsure, we took their word for it and decided to keep a close eye on things. About a year later we called back in as I had used the self clean function (very careful to follow the instruction manual as we were already a little leery of the oven) and after the cleaning cycle was completed the top burner and broiler function would no longer light. Unfortunately, we were several days out of warranty (I don’t remember exactly how much, but less than 3 weeks-it was the end of april or first week of may) and of course since the warranty had expired they could do nothing for us other than to send a tech out and bill us for whatever repairs were necessary. When I stated that this was an issue that I had brought to their attention much earlier and been told was “nothing and overreaction” they mysteriously could find no record of that call. Now seeing Recall number: 12737 I am wondering if our problem was more dangerous than we realized and it sounds like the same issue. We have not since been able to get it repaired due to financial concerns and are starting to smell gas more often emanating from the top burner area when we turn on the oven and are concerned it is becoming more dangerous. Frigidaire is unwilling to take any repair responsibility. Please let us know how to proceed.

    Model
    LGGF3043KFM
    Serial number
    VF20638343
    Bought from
    Lowes, Texas
    Bought
    Apr 27, 2012
    Where
    Allen, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  15. Not said

    Made Nov 5, 2015, sent to the company Nov 16, 2015, published by CPSC Dec 1, 2015

    The product, in the report: Frigidaire FFGS3025LS gas range

    The oven door’s outer glass shattered for no apparent reason. Oven was not in use. Nobody was in the kitchen. Appliance was installed in Nov 2011 and had no prior incidents. Model: Frigidaire FFGS3025LS

    Model
    FFGS3025LS
    Bought from
    Albert Lee Appliances, Washington
    Bought
    Nov 1, 2011, about then
    Where
    Seattle, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Unspecified
  16. No one hurt

    Made Nov 4, 2015, sent to the company Dec 15, 2015, published by CPSC Dec 30, 2015

    The product, in the report: gas range

    (11/02/2015) The consumer stated that she turned the oven on to do some baking. After about 30 minutes she tried to turn the oven off. The off button would not work. The control panel circuit board had melted. The consumer stated that the circuit board had been replaced about three years ago because it had melted.

    The consumer stated that this happened after she used the self-cleaning system.

    (11/04/2015) The consumer contacted the firm who checked for recalls. No recalls were found. the consumer was advised that the unit was out of warranty.

    Model
    FPGF3081AKF
    Serial number
    VF92229855
    Bought from
    Holloways, Connecticut
    Bought
    Nov 7, 2009, about then
    Where
    West Hartford, Connecticut: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  17. Hurt, no treatment

    Made Nov 4, 2015, sent to the company Dec 2, 2015, published by CPSC Nov 30, 2015

    The product, in the report: Frigidaire Gallery. Stainless steel.

    For the last several months, every time we use our stove (oven or range) for longer than 1.5 hours or so, it sets off the carbon monoxide detector in the hall. It causes terrible headaches. We had a repair person come out and he alleges nothing is wrong. We had the gas company come out and they confirm that the carbon monoxide is present when it should not be.

    Model
    LGGF3043KFM
    Serial number
    VF11284638
    Bought from
    Lowe’s, Pennsylvania
    Bought
    Apr 10, 2011, about then
    Where
    Saxonburg, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 38, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire Gallery, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  18. No one hurt

    Made Oct 24, 2015, sent to the company Nov 2, 2015, published by CPSC Nov 17, 2015

    The product, in the report: Frigidaire Gallery Gas Range

    I purchased a Frigidaire Gas Range Model #LGGF3032KMB from Lowe’s back in 2009. A few weeks ago I noticed that anything cooked in the oven either cooked too quick or did not cook enough. I started to keep track of the oven temperature when I used the oven and it was always off by anywhere from 20 to 80 degrees. Now the problem has escalated to the oven not turning off when I hit the off button. If I keep pushing the button eventually it will turn off but I am afraid that it may start itself up when I leave the house. Has anyone else with this range encountered this problem?

    Model
    LGGF3032KMB
    Serial number
    VF93229332
    Bought from
    Lowes, Pennsylvania
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire Gallery Gas Range, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Oct 22, 2015, sent to the company Nov 25, 2015, published by CPSC Dec 10, 2015

    The product, in the report: glass in door of gas range

    This caller is reporting her gas range purchased from retailer in Massachusetts around February 23rd, 2015. On October 21, 2015 she heard what sounded like a crash or window breaking, she went toward the sound and saw that the outer glass of the oven door had shattered and sent tiny pieces of glass over a two foot area in her kitchen. The consumer is reporting this incident as a safety hazard due to the potential for eye injury and lacerations. There were no injuries with this incident. She contacted the manufacturer October 21st, 2015 and was advised that they would provide 20% off of cost and waive the shipping fee which resulted in a cost of $79.16 for the glass then she must also pay for the repair tech to install the new glass. She is asking is she can obtain reimbursement for the cost of this repair.

    The submitter stated that there were no physical injuries, but physcological [psychology] injuries. The submitter stated she had a fear it will happen again - i.e., how safe is this oven?

    Model
    FGGF3031KQ
    Serial number
    VF94146378
    Bought from
    Dracut Appliances, Massachusetts
    Bought
    Feb 23, 2010, about then
    Where
    Tewksbery, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  20. No one hurt

    Made Oct 19, 2015, sent to the company Nov 19, 2015, published by CPSC Dec 4, 2015

    The product, in the report: gas range

    (10/14/2015) The consumer stated that she had previously used the oven at a setting of 375degrees. She had turned the oven off but the oven was still warm. As she open the door to take food out she heard a slight noise. She looked around to see what had happened. She closed the oven door and saw that the outer glass of the oven door had shattered.

    There were no injures.

    (10/15/2015) The consumer contacted the firm to advised them of what happened.

    The consumer was given names of company to contact to have the glass replaced at a cost to the consumer.

    Model
    FGF368GCD
    Serial number
    VF83447223
    Bought from
    Karl’s, New Jersey
    Bought
    Feb 7, 2009, about then
    Where
    Newark, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  21. No one hurt

    Made Oct 1, 2015, sent to the company Dec 9, 2015, published by CPSC Dec 23, 2015

    The product, in the report: Frigidaire Professional Series PLGFZ397GC 30 Freestanding gas range - stainless

    Frigidaire Professional Series PLGFZ397GC 30 Freestanding gas range - stainless - 09-28-15 turned oven on 300, gas smell in kitchen and checked stove, looked through oven window saw only one side lit, opened door, explosion noise but oven then fully lit to heat meal. 09-29-15 oven did not work at all. Top of stove 2 of 5 burners still work.

    Model
    Professional Series PLGFZ397GC
    Bought from
    P.C. Richards
    Bought
    Oct 7, 2007
    Where
    Sleepy Hollow, New York: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Sep 29, 2015, sent to the company Dec 9, 2015, published by CPSC Dec 23, 2015

    The product, in the report: Frigidaire Gas Range Electrolux Home Products Inc.

    The surface control knob did not lock in the off position on our Frigidaire Gas Range. The gas was turned on by a person passing by that touched the knob. This turned on the gas at low amount and filled the room with gas. This happened two times in the past few months. It was discovered and the rooms were ventilated without an explosion.

    This is a Frigidaire Gas Range Gallery Model # LGGF3043KFM Serial # VFF5043275 bought 2/14/2012.

    Model
    Gallary LGGF3043KFM
    Serial number
    VFF5043275
    Bought from
    Lowe’s, Missouri
    Bought
    Feb 14, 2012
    Where
    Lake Saint Louis, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 80, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  23. No one hurt

    Made Aug 18, 2015, sent to the company Aug 26, 2015, published by CPSC Sep 10, 2015

    The product, in the report: Frigidaire 30’” freestanding gas range; Black Metal with Stainless Steel Overlay

    Frigidaire oven glass shattered. Oven was not being used at time of shattered. Heard an explosion in the kitchen, went to investigate and noticed broken glass on floor a few feet from oven.

    Model
    Ffgf3053lsj
    Serial number
    Vf43752923
    Bought from
    Bestbuy, Rhode Island
    Bought
    Feb 26, 2015, about then
    Where
    Warwick, Rhode Island: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  24. Emergency room

    Made Jul 6, 2015, sent to the company Aug 6, 2015, published by CPSC Aug 20, 2015

    The product, in the report: range

    (06/27/2015) The consumer stated that she had the convection oven on for about 15 or 20 minutes at 425 degrees baking a pizza. When she opened the oven door to check the pizza, a big ball of fire came out of the oven. The fire ignited in the consumer’s face. Her lashes, eyelids, arm, face and hair was burned. Medical attention was required.

    The consumer was taken to Urgent Care by her husband. The consumer was diagnosed with first degree burns.

    (06/28/2015) The consumer contacted the Frigidaire. A repair technician was dispatched on 7/3. The technician checked the igniter. The technician called the firm because he needed assistance. The technician to was advised to stop work. The consumer was advised not to use the oven

    The consumer has not been contacted by the firm since the technician left.

    The consumer stated that the incident happened before when the product was first purchased in August, 2011. She contacted Frigidaire at that time. The consumer stated that all of the parts in the oven were replaced.

    Model
    FGGF304DLF1
    Serial number
    NF11329130
    Bought from
    Brothers Maine, Wisconsin
    Bought
    Aug 1, 2011, about then
    Where
    Milton, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 57, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire Gallery Series, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, Emergency Department Treatment Received
  25. Hurt, no treatment

    Made Apr 7, 2015, sent to the company Apr 29, 2015, published by CPSC May 13, 2015

    The product, in the report: Gas Range

    The consumer stated that the grills on the range do not match up evenly.

    The consumer stated that the center grill is not in line with the two side grills. The consumer stated that in order to center the pan on the side burners grill, the pan has to be also placed on both the side grills and partly on the center grill. The consumer stated that since the pan is not placed evenly on two surfaces, it easily slides off. The consumer has to be very cautious and careful with pans that she uses on the center grill.

    The consumer stated that she contacted the manf. They informed her that there is no recall on her unit.

    The consumer had previously contacted the manf in regards to an issue with the flame on all burners. The flame was a lot more yellow than blue. A technician came out in May 2012 and he informed her that the flame was okay. The consumer was informed to make sure the pans are centered.

    The consumer stated that they have not had any serious injuries, but have slightly burnt hands when the pan slides off.

    Model
    LGGF3044LQA
    Serial number
    VF14270969
    Bought from
    Lowe’s, Rhode Island
    Bought
    Jan 1, 2012, about then
    Where
    Warwick, Rhode Island: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  26. No one hurt

    Made Mar 27, 2015, sent to the company Dec 15, 2015, published by CPSC Dec 30, 2015

    The product, in the report: gas range

    my new gas range has five burners. When the knobs are pushed in you have to turn the knob in order to get gas and ignition. My problem is that by accident a knob was bumped and turned just a bit. this caused the gas to flow but it wasn’t turned on far enough to activate the ignition. We found this out the hard way because the kitchen filled with gas. I contacted Frigidaire by email and they told me this was not a design flaw and that I should just be careful. Doesn’t seem right to my, or anyone I’ve talked to.

    This actually happened to me twice in the first sew weeks that we owned the stove

    Model
    gallery Model# FGGF3054MFG
    Serial number
    VF41101059
    Bought from
    Grand appliance
    Bought
    May 30, 2014
    Where
    West Bend, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 64, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  27. No one hurt

    Made Feb 10, 2015, sent to the company Feb 20, 2015, published by CPSC Mar 9, 2015

    The product, in the report: Frigidaire Model # FFGF3019LW Internet # 203520712 30 in. 4.2 cu. ft. Gas Range in White

    I purchased a Frigidaire gas stove 2 weeks ago from Home Depot. The model number is FFGF301LW. Yesterday, I was cooking in the oven (this was only the third time I had used the oven). The temp I was cooking at was 350 for 30 minutes. After the food was done and the oven had been off for about 10 minutes, the middle piece of glass in the oven door shattered. I think there are 3 pieces of glass the one that shattered was the one in the middle so the glass is mostly contained withing the door but I have been finding little pieces of glass around the oven.

    Model
    FFGF3019LW
    UPC
    ?
    Serial number
    do not have this at this time
    Bought from
    Home Depot, Illinois
    Bought
    Jan 26, 2014
    Where
    Homewood, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 42, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Feb 2, 2015, sent to the company Mar 13, 2015, published by CPSC Mar 27, 2015

    The product, in the report: Gas Oven

    Caller stated that she placed the oven on self clean and in half hour when she returned to the kitchen, she noticed that the knobs were melting. She turned it off, opened the door and noticed that the ceramic sides of the door had melted. (1/2015 )She contacted the company and they advised her that the unit was not part of a recalled. They offered to send out a service technician at her expense. She declined the offer because they gave her an option to use her own repair person.

    Caller stated that after the unit was turned off she smelled gas and this was second time after turning it off she smelled the odor. She can no longer turn it on using the control knobs, she has to use a pliers to operate the unit.

    Caller feels that the oven is a safety hazard and should be recalled.

    Model
    GLGFS75DQC
    Serial number
    VF63540084
    Bought from
    Sears, California
    Bought
    Feb 3, 2007, about then
    Where
    Ahwahnee, California: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire Gallery, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made Jan 13, 2015, sent to the company Jan 22, 2015, published by CPSC Feb 5, 2015

    The product, in the report: Frigidaire Gas Oven/Range Model FGGF3032MFF Serial #VF42009654

    I was baking on Saturday night Jan. 10, 2015 baked macaroni and cheese in a covered [REDACTED] dish on temperature 375. When I shut the oven off, within a few seconds, I heard a pop. I looked at the oven, the entire in-between glass shattered inside the oven door. The range/oven is six months old. Each time I put the oven on, I heard a pop/bang. I reported this to Frigidaire in an email as well as reporting that the top door didn’t line up with the bottom door. They stated nothing was wrong with the oven. I tried to upload the pictures, but the system wouldn’t allow the upload of the pictures of the shattered glass door.

    http://www.frigidaire.com/

    Model
    FGGF3032MFF
    Serial number
    VF42009654
    Bought from
    Home Depot
    Bought
    Jun 24, 2014, about then
    Where
    Ocean, New Jersey: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigiadaire Gallery, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Jan 7, 2015, sent to the company Feb 25, 2015, published by CPSC Mar 12, 2015

    The product, in the report: Gas Range

    12/20/2014 (Approximately) The consumer put a pan in the range for approximately ten minutes in order to cook his dinner. After turning off the unit, the consumer noticed flames shooting up from the edges of the pan. The consumer proceeded to place a wet rag on the flames in order to stop it.

    The consumer indicates the gaskets between the burners as well as the plates were damaged as they do not appear to be metal. The consumer indicates the material used may be plastic though he is uncertain of this. The consumer believes whatever material is used is wrong for appliances requiring high temperatures.

    12/21/2014 (Approximately) The consumer contacted the manufacturer and explained what happened. The representative he spoke to informed him that they would send a Technician to repair his unit as he explained in detail what was damaged. The manufacturer would order the parts and have it installed.

    12/30/2014 The Technician, from a service company named Great Oaks Appliance (248-624-9830) repaired the consumer’s unit by replacing the damaged parts. The Technician left the damaged parts for the consumer. The consumer indicates his range looks brand new.

    The consumer states that his unit is still under warranty. The consumer indicates that this is the first time he has had any issues with his unit. The consumer indicates no damages occurred to is home but is concerned other people may not be as lucky.

    The consumer has no injuries to report. The consumer believes this product poses a safety and fire hazard.

    wgm 02/19/15 from consent form submitter states: The consumer put a pan on the burner for appr 10 minutes in order to cook dinner. The consumer noticed flames shooting up over the edges of the pan and fire on gasket and backplate. After turning unit off the consumer proceeded to place a wet rag on flames to stop fire.

    Model
    FGGS3065PFA
    UPC
    Unknown
    Serial number
    AF40902661
    Bought from
    www.appliancesconnection.com
    Bought
    Apr 19, 2013
    Where
    Southfield, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 70, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Jan 6, 2015, sent to the company Jan 16, 2015, published by CPSC Feb 2, 2015

    The product, in the report: gas stove, convection oven, silver and black

    I purchased a Fridgidaire Professional gas stove in Nov 2010. It started leaking gas from the right front eye while still under warranty. I have now had the same valve (right front eye - the master burner) replaced 5 times and the 6th valve replacement part is on order by Service Care, who has done all the work to date. I called the gas company at one point to come take a look and they turned off my gas and tagged the appliance as dangerous. Service Care and I have both called Fridgidaire customer service and they only state it is no longer under warranty and there is nothing they can do. I am no longer covered under warranty but am not currently paying for the replacement valves - I just try to call back within the parts warranty period to avoid additional charges. I am concerned with the safety issue of a gas leak that we cannot repair. Can the CPSC help since this is a safety issue? If not, do you know what other means I might try to either get this fixed once and for all or something?

    Model
    FPDS3085KFA
    Serial number
    NF92437898
    Bought from
    Mazers, Alabama
    Bought
    Nov 20, 2011, about then
    Where
    Birmingham, Alabama: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Fridgidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Dec 22, 2014, sent to the company Jan 5, 2015, published by CPSC Jan 20, 2015

    The product, in the report: Black Frigidaire Gallery Series, gas oven

    While cooking dinner, with oven set at 350, the glass panel on the front of the oven door exploded. The door had never had any bumps or damage and I rarely (maybe twice) in 8 years used the self clean feature. I was hit with flying glass and bits of glass exploded throughout the kitchen. The unit is a Frigidaire Model # GLGF377CBB.

    Model
    GLGF377CBB
    Serial number
    VF33715341
    Bought from
    ABC Warehouse
    Bought
    Nov 12, 2003
    Where
    Farmington Hills, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 57, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Dec 22, 2014, sent to the company Jan 2, 2015, published by CPSC Jan 16, 2015

    The product, in the report: Frigidaire White slide in gas range

    December21, 2014

    To: Frigidaire Corporation From: [REDACTED]

    I purchased a Frigidaire slide in range, model FGGS3065PW from: Goedecker’s Superstore 13850 Manchester Rd. Ballwin, MO 63011 On 10/04/2014. I am unable to find in the owner’s manual any warning concerning placing combustible materials, such as kitchen towels in the storage drawer. There was no warning sticker in the drawer stating that combustible materials should not be placed in the drawer. On 12/20/2014, the range was set at 300 degrees, approximately 10 minutes later, the kitchen towels in the storage drawer ignited, I extinguished the fire. I examined the bottom of the range, there is a clear path for anything combustible in the storage drawer to be ignited when the burner is lit. In addition to notifying you of this safety defect, I am alerting the Consumer Product Safety Commission and Consumer Reports. I would like you to send and pay for an independent authorized Frigidaire service technician to examine the range and the damage to the storage drawer. I have taken pictures of the damage to the storage drawer and will forward them to you and the above named concerns. Thank You, [REDACTED]

    Model
    FGGS3065PWC
    Serial number
    AF42800177
    Bought from
    http://www.goedekers.com/, Missouri
    Bought
    Oct 4, 2014
    Where
    Hilton, New York: Home/Apartment/Condominium
    Who was involved
    Age 58, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  34. Not said

    Made Dec 6, 2014, sent to the company Dec 18, 2014, published by CPSC Jan 6, 2015

    The product, in the report: Frigidaire gas oven model FFGF3047LSF

    WE purchased a remodeled home in Sept 2014. The stove is a Frigidaire model FFGF3047LSF. The first time we used the oven, the top, front and sides were too hot to touch (if you held you hand on it for more than a second, it would burn you). I tried adjusting the burner per the manual to no avail. I have read other who have had the same problem with this oven. We just had a home energy inspection completed by Salt River Project (our electric provider) and with the oven set to 500 degrees the Co level was 86 PPM. He stated the Co level should be less then 35. It should be recalled by Frigidaire. Even the bottom front is hot enough to burn. We have pets in the house and small children that will visit at times and they “will” get burned if they are around the oven when it is on.

    Model
    FFGF3047LSF
    Serial number
    VF41312776
    Bought from
    Home remodler
    Bought
    Sep 19, 2014
    Where
    Phoenix, Arizona: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Unspecified
  35. Not said

    Made Dec 6, 2014, sent to the company Dec 15, 2014, published by CPSC Dec 31, 2014

    The product, in the report: Frigidaire gas cook stove and oven . Mod fgs379ecb serial nf52417628

    Stove top has electronic egnition. If you don’t notice that the burner did not light and leave it on for just a few seconds then turn the knob back to off the electric egnition will try to light as the knob goes back to off. We have LP gas and it settles and stays by the burner, we have had quite a scare when the gas ignites and the whole top of the stove is a big flame. This is a very dangerous situation for those that don’t know about it and young kids. I’m am surprised that a huge explosion has not occurred by now in someone’s home. Or maybe it has.

    Model
    Fgs379ecb
    Serial number
    Nf52417628
    Bought from
    Store
    Where
    Austin, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Unspecified
  36. No one hurt

    Made Dec 3, 2014, sent to the company Jan 15, 2015, published by CPSC Jan 30, 2015

    The product, in the report: gas range

    (04/2007) The consumer stated that if anyone brushes up against the knobs on the stove, the knobs would turn and she can smell gas. The consumer stated that this happens frequently.

    The consumer contacted the manufacturer about a year ago, but plans to call them again.

    Model
    LGGF3043KF
    Serial number
    VF20649561
    Bought from
    Lowes, West Virginia
    Where
    Huntington, West Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire Gallery, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  37. No one hurt

    Made Dec 2, 2014, sent to the company Jan 14, 2015, published by CPSC Jan 29, 2015

    The product, in the report: Gas range; stainless

    The consumer would like to file a report on his unit which he feels poses a safety hazard.

    On 11/27/14 the consumer was using the oven and set it to the broiler setting. He states after 3-5 minutes the unit caught on fire. The consumer saw small flames near the panel behind the oven where the insulation is. He states there is about 7-8 inches of space where the wires are located behind the unit.

    The consumer shut off the unit by cutting the gas and he unplugged the unit from the wall. The consumer used baking soda to put out the small flames.

    The consumer states thankfully he was able to shut the unit off immediately to prevent any major damages.

    The consumer states this was the first time he used the broiler setting. The consumer uses the oven about once a month but uses the stove daily.

    The consumer contacted the firm on 12/1/14 and informed them of the incident. The firm advised the consumer the unit was not recalled and any repairs or examination by a technician would be at the consumers cost.

    Model
    PLGFZ397GCF
    UPC
    Unknown
    Serial number
    VF83639670
    Bought from
    Sun Appliance & Electronics, Indiana
    Bought
    Oct 1, 2008, about then
    Where
    Valparaiso, Indiana: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Nov 28, 2014, sent to the company Jan 16, 2015, published by CPSC Feb 2, 2015

    The product, in the report: gas range

    (11/28/2014) The consumer stated that he had been out shopping. When he returned home and open the door, he smelled gas. The consumer discovered that the knob on the range had turned on.

    The consumer stated that this has happened before when the the knob is slightly touched.

    Model
    DGGF3042KFJ
    Serial number
    VF14570955
    Bought from
    ABC Warehouse, Michigan
    Bought
    Nov 29, 2011
    Where
    Lincoln Park, Michigan: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire Gallery, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  39. No one hurt

    Made Nov 20, 2014, sent to the company Dec 18, 2014, published by CPSC Jan 6, 2015

    The product, in the report: Self-Clean Gas Range

    The consumer noticed that the oven was taking a long time to pre-heat and come on. The consumer always turned the oven on the bake mode. The consumer stated that every now and then she would hear a loud bang sound. The consumer stated that it would make the racks and the oven rattle.

    The consumer stated that, recently, she turned on the oven and it did not come on. The consumer opened the oven door and the oven was filled up with gas fume.

    The consumer stated that if the oven would have turned on, it would have blown up the stove and her kitchen

    The consumer turned the oven off and has not used it since. The consumer contacted the manf and they informed her that the unit is not recalled. They informed her that they could not assist her further.

    Model
    LGGF3043KFD
    Serial number
    VF94674844
    Bought from
    Lowe’s, West Virginia
    Bought
    Jan 1, 2008, about then
    Where
    West Millford, West Virginia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  40. Hurt, no treatment

    Made Nov 14, 2014, sent to the company Nov 25, 2014, published by CPSC Dec 10, 2014

    The product, in the report: Stove

    On October 25, 2014, we had 10 over for supper. My wife was cooking a pork roast in the lower oven and had just put the vegetables in the upper oven. I was in the other room with a couple guests when she rushed in and asked me to take a look at the oven. I opened the top oven and it exploded. The only thing I assumed was that somehow gas was getting into the upper oven but it did not ignite until I opened the door. I got a “sunburn” but nothing more serious. I called Frigidaire on Monday, October 27th and explained what had happened. The agent told me that she would call a service company to come to the house to repair. She came back on the line and told me that someone from AllState Appliance (Rhode Island) would be here the following Thursday. I told her that this was not satisfactory in as much as we were fearful to use the stove at all. I then called Allstate and they nicely got someone to come over that afternoon. The serviceman inspected the stove and told me that he thinks that when my wife “self-cleaned” the upper oven, it not only buckled the display panel but also “burned out a diode” that allowed this explosion to happen. He told me that he would order the parts and that they would be in within 7-10 days. I asked if it was safe to use the stove and he told me that it was OK to use. I didn’t get a lot of comfort considering what had happened. On November 3rd, I called Allstate to see if the parts were in. They were not in. She told me that the distributor did not have the parts in inventory. I asked again: “Is the stove safe to use?” She told me that “It should be safe after the parts are installed.” On November 11th, I called Fridigaire to see if they could expedite the delivery of the parts. [REDACTED] told me that they could not send parts to AllState as they had to send them to the distributor. “OK, so when?” [REDACTED] told me that it would be at least a week or more. I asked her if it was safe to use the stove and she told me that it should be OK. Not a lot of comfort here. This is a new stove and it appears that Frigidaire doesn’t really care about what happened. I am concerned for our safety and others who have the same stove.

    Model
    FGGF304DLF
    UPC
    cannot locate
    Serial number
    cannot locate
    Bought from
    A&B Family Appliances
    Bought
    Jan 4, 2014
    Where
    West Kingston, Rhode Island: Home/Apartment/Condominium
    Who was involved
    Age 75, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire Gallery 30” 5 Burner double ovwer convection SS g, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    Reports CPSC links to it
    20150406-2B60C-2147433965
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  41. No one hurt

    Made Oct 27, 2014, sent to the company Nov 4, 2014, published by CPSC Nov 21, 2014

    The product, in the report: Gas range

    The oven turned on by itself and was on for several hour damaged the laminate on counter top It turned on by itself again while my wife was in the kitchen

    Model
    TGF317DW
    Serial number
    VF71337794
    Bought from
    Orville appliance
    Bought
    Sep 5, 2007, about then
    Where
    Buffalo, New York: Home/Apartment/Condominium
    Who was involved
    Age 60, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Frgidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  42. No one hurt

    Made Oct 8, 2014, sent to the company Oct 16, 2014, published by CPSC Oct 30, 2014

    The product, in the report: Frigidaire gas operated kitchen stove. Unknown date of manufacture. SKU: 0000-547-894. UPC code unkown.

    Kitchen stove glass panel of door shattering during routine oven usage. Frigidaire gas stove, model FFGF3019LWE, ser # VF20943314, purchased new 4 Feb 2013 from Home Depot, Melbourne, FL. On 7 Oct 2014, a glass panel of the door, “sandwiched” on the inside of the door (a third glass panel) shattered loudly during routine baking with no person present nor top burner in use at the same time.No injuries.Oven in use approx 30 mins, temp approx 425 F.Have contacted Frigidaire online to report/request assistance with customer repair/replacement due to warranty expiration. Received replacement glass panel details, ordering info from Frigidaire.com. Have photos but cannot upload to this screen, therefore will “attach” via email separately and reference this report.

    Model
    FFGF3019LWE
    Serial number
    VF20943314
    Bought from
    Home Depot, Florida
    Bought
    Feb 4, 2013
    Where
    Melbourne, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made Sep 24, 2014, sent to the company Oct 2, 2014, published by CPSC Oct 17, 2014

    The product, in the report: Gas Stove/Oven

    Came home from work & saw that the outer over door glass had shattered. The glass was all over the floor.

    Model
    FGF366DBB
    Serial number
    VF50916607
    Bought
    Jul 18, 2005, about then
    Where
    Boise, Idaho: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  44. First aid

    Made Sep 19, 2014, sent to the company Oct 6, 2014, published by CPSC Oct 21, 2014

    The product, in the report: Gallery Gas Range

    The consumer stated that all five metal knobs on the gas range become extremely hot. The consumer stated that the knobs become extremely hot when the oven is on.

    The consumer touched a knob when the oven was on, and he was burnt on his right thumb. The consumer put water on it to avoid blistering.

    The consumer stated that he contacted the manf around 9/1/14. They sent out silicone sleeves to slide over shaft of the of the knobs. The consumer stated that the silicone sleeves did not make much difference; it would still burn the user.

    The consumer called the retailer on 9/11/14 . Since the consumer was under retailer’s warranty, they sent out a technician from Boston Joe’s Appliance Repair (Manchester, CT) on 9/15/14. The technician ordered plastic knobs to see if they would help eliminate the issue. The consumer is waiting on the knobs to arrive and be installed.

    There are no recalls on this unit.

    The consumer is not sure if the plastic knobs would make much difference.

    Model
    LGGF3043KFR
    Serial number
    VF33290842
    Bought from
    Lowe’s, Connecticut
    Bought
    Nov 22, 2013
    Where
    Wethersfield, Connecticut: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  45. No one hurt

    Made Sep 8, 2014, sent to the company Oct 9, 2014, published by CPSC Oct 24, 2014

    The product, in the report: gas range

    (09/06/2014) The consumer stated that the top broiler, the oven light, the convection fan came on by itself. The computer LED readout indicated the number 8. The consumer shut the gas off to the appliance. After the range cooled down, the consumer open the oven door to see why everything came on by itself.

    The consumer stated that nothing was in use on the range when this happened.

    (09/06/2014) The consumer contacted the company. The consumer explained the incident. He was advised that they might be willing to help him out with the cost of a new circuit board. The consumer was also advised that he would have pay for service visit.

    The consumer stated that he checked the internet and found similar complaints with the same model.

    The consumer thinks that this product should be recalled. He does not want it repaired.

    The consumer stated that his biggest scare is that this could have happened when no one was at home.

    The consumer also noted the top broiler, the oven light and the convection fan were on the gas range...The computer LED readout indicated the number 8...The incident occurred either before or during a short duration thunder storm...The LED control panel would not respond to repeated attempts to shut the range down...The gas was shut off to the range and the oven receptacle, stopping the convection fan, oven light and LED display.

    The consumer indicated nothing else in the house was effected by the weather which included (Ex: refrigerator, security system, microwave, washing machine, clocks, coffee pot, TV)...The range was not in use when the incident occurred..The delayed oven programming has never been utilized on the range...The range top had not been used in a week and the oven had not been used in months.

    The consumer stated in contacting the mfr the recorded menu on the toll free number (1-800-944-9044) in the range manual, steers the consumer to a toll number (706-860-4110) to make an incident report...Numerous complaints were found on the internet concerning this model range, including control panel fire, one range having replaced circuit board multiple times.

    The consumer also indicated Frigidaire did not advertise or disclose to consumers that this range could turn itself on unwantedly...The broiler gas valve opened without programming, human input or knowledge...A legitimate fear of this occurring during a two week vacation absence or that the broiler gas could be released without being ignited is an unacceptable risk that he is unwilling to take with this appliance.

    Model
    BGGF3042KFT
    Serial number
    VF24953716
    Bought from
    Best Buy, Louisiana
    Bought
    Mar 9, 2013
    Where
    Morgan City, Louisiana: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  46. Not said

    Made Sep 4, 2014, sent to the company Sep 12, 2014, published by CPSC Sep 26, 2014

    The product, in the report: Gas range Model FGGF3054KFK SN VF10265524

    The front pane of glass in our Frigidaire gas range exploded. This happened on 9/4/2014 at 11:30 AM Central Time. The oven was last in use on 9/3/2014 at approximately 6:00 PM. No one was in the kitchen when the explosion occurred.

    No damage was incurred to the property.

    The model number is FGGF3054KFK, serial number is VF10265524.

    After searching the internet, apparently this is not uncommon for the glass to explode while not in use.

    Model
    FGGF3054KFK
    Serial number
    VF10265524
    Bought from
    Best Buy, Minnesota
    Bought
    Jun 1, 2011, about then
    Where
    Brooklyn Park, Minnesota: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Unspecified
  47. First aid

    Made Sep 1, 2014, sent to the company Sep 9, 2014, published by CPSC Sep 23, 2014

    The product, in the report: Frigidaire Gas Range

    The Frigidaire gas range was new/never used when I moved into the house in July 2012. On August 31, 2014, we cooked a pizza and turned off the oven. A short time later, the center panel of glass inside the oven door completely shattered. The outer and inner panes of glass were not impacted, however; so I do not understand how only the inner glass panel was affected. When I opened the oven door to verify that the inside pane remained intact, glass shards started falling out of the bottom of the door. Keeping the door closed helps; but tiny shards are still managing to fall out of the bottom of the door -- and I have stepped on a few of them in the last two days, even though I keep washing and re-washing the floor.

    Model
    FFGF3017LSC
    Serial number
    VF14360512
    Bought
    Jun 1, 2012, about then
    Where
    Palatine, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 51, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  48. No one hurt

    Made Aug 26, 2014, sent to the company Sep 4, 2014, published by CPSC Sep 18, 2014

    The product, in the report: Frigidaire Gallery range/stove. Model # fggf3054mwc

    The dials for the range are easily turned on when one leans/reaches over range while cooking/cleaning. My kitchen has been filled with gas several times over the past 2 years. This can happen with any of the dials. The “push in to unlock” feature is inadequate.

    Model
    fggf3054mwc
    Serial number
    vf21961263
    Bought from
    AJ madison, New York
    Bought
    Aug 1, 2011, about then
    Where
    Stephentown, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire Gallery range/stove Model # fggf3054mwc, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  49. Hurt, care not known

    Made Jul 10, 2014, sent to the company Aug 1, 2014, published by CPSC Aug 15, 2014

    The product, in the report: Gas Range/Oven

    The consumer reported that she and her family were experiencing what they thought were allergy symptoms due to mold.

    A specialist tested their house and detected high levels of formaldehyde. The high levels were traced to their gas oven.

    Formaldehyde levels were tested twice in June 2014. The first reading was in the range of 0.24-0.35ppm, depending on the location in the home. They conducted the second test right after cooking breakfast, 4 days later from the initial test, and level was 7.7ppm.

    The consumer stated that she let the house ventilate. The consumer tested the home after ventilating it and found formaldehyde level at 0.3ppm. The consumer turned on the oven and and tested the level again to see if the oven was causing the issue. The consumer stated that the formaldehyde level was high again after turning on the oven.

    The consumer stated that the manufacturer was uncooperative and informed her that they haven’t received enough similar complaints to warrant a recall. The consumer was not provided any other assistance.

    The consumer stated that she doesn’t use the oven anymore. The consumer continues to use the stove-top. The issue does not exist with the stove-top.

    The consumer stated that she and her daughters have experienced various respiratory conditions but as of yet they have not been proven to be linked to high levels of formaldehyde.

    Model
    PLGF389CCB
    Serial number
    VF31509788
    Bought from
    Sears, Florida
    Bought
    May 30, 2003, about then
    Where
    Palm Harbor, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, Level of care not known
  50. Not said

    Made Jun 30, 2014, sent to the company Jul 9, 2014, published by CPSC Jul 23, 2014

    The product, in the report: Model # FGFL79DBF

    Frigidaire gas oven outer glass shattered with projectile glass landing many feet in front of the oven. Oven was not currently in use and had not been used for weeks. Oven is 8 years old.

    Model # FGFL79DBF

    Model
    FGFL79DBF
    Serial number
    VF62447396
    Where
    Toledo, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Unspecified
  51. First aid

    Made Jun 27, 2014, sent to the company Jul 9, 2014, published by CPSC Jul 23, 2014

    The product, in the report: Product: Frigidaire Gallery Professional Series Gas Oven Window Model No: FGF379WECS Serial No: VF93818107 Outer Oven Window

    Product: Frigidaire Gallery Professional Series Gas Oven Window Model No: FGF379WECS Serial No: VF93818107

    At approximately 3:00 am I was awoken to a loud bang. It sounded as though it came from the kitchen. I was concerned someone tried to break into my home or an animal had entered into my house through the doggy door. I quietly crept into the kitchen and continued to hear a clattering noise (as though rice was being poured over a metal surface). When I turned the light on I realized there was glass all over my kitchen floor and on some counter tops. I then realized the glass covering of the oven door had shattered. Glass was scattered immediately in front of and within a 10 ft. radius of the oven door. Glass had accumulated in the warm and serve drawer underneath the oven door. There were also glass fragments on the opposing counter top (approximately 10 ft. away). The oven and stove top were not on at the time of the incident. The stove top had been used the night before around 5:00 pm. The oven had not been used and the door had not been opened in over a week. I thoroughly swept and vacuumed the glass up, however I am still picking up pieces of glass 3 weeks later. Very minor injuries have occurred as a result of the broken pieces of glass. I had a couple small scratches on my hands while cleaning up the glass. Since the incident my husband, my dogs and I have all stepped on pieces of glass and have needed to remove tiny pieces from our feet. I am reporting this incident because we have been inconvenienced by having to continually clean up pieces of glass and treat minor injuries. Additionally, I have researched the costs to repair the window and they are ranging in prices, but all over $150. I have seen other reports of this odd incident occurring. All of the reports have been similar to mine – there seemed to be an explosion of glass while the oven was not in use. I wanted to see if there have been recalls or if the Frigidaire would compensate me to have the oven repaired.

    Model
    FGF379WECS
    Serial number
    VF93818107
    Bought from
    Sears, Florida
    Where
    Tampa, Florida: Home/Apartment/Condominium
    Who was involved
    Age 29, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  52. No one hurt

    Made Jun 9, 2014, sent to the company Jun 18, 2014, published by CPSC Jul 2, 2014

    The product, in the report: Frigidaire Gas Range/Oven (Model#FGGF3032MB-Serial # VF31367295)

    I purchased a Frigidaire Gas Range/Oven (Model#FGGF3032MB-Serial # VF31367295) in May 2013 from a local appliance outlet (PC Richards). It was delivered to my home on May 11, 2013 and installed by the local appliance outlet. It worked until Sunday June 1, 2014, when while using the broiler, the electric key pad and range control melted. There were no items on the stove top. I was only using the broil setting when this occurred. The product has a twelve month warranty which expired on approximately May 11, 2014. I called Frigidaire and they also said the warranty expired but after listening to my complaint that the electric key pad and range control melted, the tech told me they would authorize the parts to repair it for free but I would have to pay for the service ($152.37) from an authorized repair company that have listed. Finally, today the oven was repaired, for now, but my worry is that this problem may happen again. The vent for the oven is located under the control panel. I have noticed that the vent area gets very hot when using the broil cycle. I believe this is a dangerous problem and a possible product defect. Is there any information on this problem happening with this oven for other owners? I also believe that I should be reimbursed for the service fee and Frigidaire should re-think the placement of the oven vent. I will be more wary of using this product.

    Model
    FGGF3032MB
    UPC
    dont know
    Serial number
    VF31367295
    Bought from
    PC Richards, New York
    Bought
    May 4, 2013
    Where
    West Hempstead, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made Jun 8, 2014, sent to the company Jun 16, 2014, published by CPSC Jun 30, 2014

    The product, in the report: Frigidaire Gas oven/stove. Electrol UX Home product. MODEL #: FGF326ASA SERIAL #: VF13806183 29” x 25” x 3’

    Frigidaire Gas oven/stove turned on by itself. The oven became EXTREMELY hot and since I was not home, ran for an unknown amount of time (up to 3 hours). House was hot when I returned home, as was the counter and floor around the appliance. This is a Serious fire hazard!

    Model
    FGF326ASA
    Serial number
    VF13806183
    Where
    Pueblo, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 42, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Mar 17, 2014, sent to the company Mar 25, 2014, published by CPSC Apr 8, 2014

    The product, in the report: Frigidaire Self Cleaning Oven

    I have a Frigidaire self cleaning oven. I turned on the cleaning function. Two hours into the clean, and the door window exploded/shattered.

    Model
    FFGF3053LSF
    Serial number
    VF12653175
    Where
    New York, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Feb 21, 2014, sent to the company Mar 12, 2014, published by CPSC Mar 27, 2014

    The product, in the report: Gas Range

    The consumer stated that she heard a mini explosion in her oven. The consumer stated that the inside tempered glass has shattered. The consumer stated that most of the glass is still intact but some fell into the oven. The consumer stated that the oven was probably on for 15 minutes on 425F before the incident happened. The consumer contacted the retailer about the incident. The retailer contacted Frigidaire regarding the incident. The consumer stated that the manf is sending out a new glass for repair.

    Model
    FGGF3054MFG
    Serial number
    VF34743263
    Bought from
    Skytich Appliances, Pennsylvania
    Bought
    Feb 14, 2014
    Where
    Dubois, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made Jan 27, 2014, sent to the company Mar 6, 2014, published by CPSC Mar 21, 2014

    The product, in the report: gas range

    (01/20/2014) The consumer stated that she was not aware of a problem until a technician came out to come out to check the furnace. She also had him to check other gas appliances. He got a reading that there was a leakage coming from the cord that connects the range to the gas line.

    The technician advised the consumer that he would have to shut it off or replaced the cord. She asked him to replace it. The technician also found out that the igniter was not working properly. He discovered that the range was emitting gas and carbon monoxide. He told the consumer that it should light in 30 seconds. The consumer advised him that it had always taken about a minute. The technician advised her that that was not normal.

    After the technician discovered that gas was emitting, he shut off the range and capped her gas line.

    The consumer stated that she had been nauseous and had dizzy spells in the past but thought it was because she had been waiting too long to eat. She did not realize that she had been exposed to carbon monoxide.

    (01/20/2014) The consumer called Frigidaire. She advised them of what happened. The consumer was advised that since the product was purchased in 2006, there was nothing that could be done. She was given a name and a p. o. box to contact the corporate office.

    (01/20/2014) The consumer called Electrolux. She was advised to speak to someone named [REDACTED]. She explained the problem. The consumer was referred to the wrong person. He advised her that he was in refrigeration.

    (01/20/2014) The consumer sent an email to Electrolux. She received a reply on 1/21 from [REDACTED] in Electrolux major Appliances asking for information on the products. On 1/24 the consumer received a reply offering her a discount on parts. The consumer sent a reply refusing the offer.

    Model
    FGF318EC
    Serial number
    VF63912659
    Bought from
    Best Buy, Illinois
    Bought
    Nov 20, 2006
    Where
    Chicago, Illinois: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made Jan 20, 2014, sent to the company Jan 28, 2014, published by CPSC Feb 12, 2014

    The product, in the report: Gas Ranme model number LGGF3043KFM, serial number VF20133243

    The reason for this complaint is to point out the danger that exists with the design of the gas valve used on our Frigidaire model LGGF3043KFM gas range. The problem occurred when we leaned against the surface control knob an unknowingly turned on the gas without activating the the igniter. I know we averted a real disaster when we detected the odor of gas as we were leaving the house for an evening out. We have contacted Electrolux, The Pa. Bureau of Consumer Protection with little satisfaction. The Company ( Eletrolux ) suggested we install a child safety device as the fix. Some fix.

    Model
    Frigidaire, model # LGGF3043KFM
    Serial number
    VF20133243
    Bought from
    Lowes
    Bought
    Jan 1, 2013
    Where
    Altoona, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 68, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Dec 13, 2013, sent to the company Jan 17, 2014, published by CPSC Feb 4, 2014

    The product, in the report: Gas Range

    The consumer says the knobs have melted three times, the control panel has been replaced twice and has melted a third time. She says the metal bar underneath the panel is also melted. She has called everytime it has happened she had to call the manufacturer who replaced it under warranty.

    They no longer want to repair it under warranty. She was sent to a different department. The company told her that no one else has ever had this problem and that they will keep replacing the parts.

    Model
    FGGF304DLB
    Serial number
    NF10434803
    Bought
    Apr 18, 2011
    Where
    New Brighton, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Dec 3, 2013, sent to the company Dec 11, 2013, published by CPSC Dec 26, 2013

    The product, in the report: White Freestanding Frigidaire gas range Mdoel# FSF348KSK Serial# VF33383065 purchased from Lowe’s

    on 12-1-13 my Frigidaire gas range set off the CO2 detector. I called the company and they have yet to come fix it. They ahave me on the schedule for 12-4-13. I bought this item on 11-2-13. Not sure where or why it’s leaking but the propane company said that all was clear and that there was no leak.

    Model
    FSF348KSK
    Serial number
    VF33383065
    Bought from
    Lowe’s
    Bought
    Nov 2, 2013
    Where
    United States: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frifidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  60. Not said

    Made Nov 29, 2013, sent to the company Dec 9, 2013, published by CPSC Dec 23, 2013

    The product, in the report: Frigidaire Gas Range, Model #FFGF3023LWE, White.

    Thanksgiving morning, put pork roast and sweet potatoes in oven. About 1.5 hours later, turned on oven light to check food. Noticed inner window glass was completely broken up and “pebbled.” Broken inner glass stayed intact long enough to finish cooking and get food out, but after inner glass cooled down some, bits broke off and scattered on oven floor when I shut the door. This range was not even 3 months old.

    Model
    FFGF3023LWE
    Serial number
    VF32253093
    Bought from
    Morrison’s TV & Appliances
    Bought
    Sep 3, 2013
    Where
    Bloomington, Indiana: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Unspecified
  61. No one hurt

    Made Nov 18, 2013, sent to the company Dec 9, 2013, published by CPSC Dec 23, 2013

    The product, in the report: Gas Range

    The consumer says he set the oven cooking for about 15 minutes for 425 degrees. The consumer says that suddenly the interior glass completely shattered while the exterior glass did not. The consumer says that he had never had any issues with the range prior to this incident.

    UPDATE FROM CONSUMER: I contacted Frigidaire right after talking to the CPSC agent. They are intending to send me a new inner glass for the oven at no cost- due to they said I still had warranty coverage. The product was never registered so they used the date of manufacture plus 6 months to figure out 1 year from then-which gave me till Nov. 25, 2013 for warranty coverage. Thank you for all and for your all your organization does on the consumer side.

    Model
    FFGF3005MWA
    Serial number
    VF21963522
    Where
    Bedford, Ohio: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Nov 6, 2013, sent to the company Nov 15, 2013, published by CPSC Dec 2, 2013

    The product, in the report: Frigidaire Professional Series

    My Frigidaire Professional gas range blew out the glass door this morning without the oven being on. I was sitting at my computer and heard a loud pop/explosion and saw my glass door in a million pieces on the kitchen floor. My husband contacted Frigidaire and they said they had never had this complaint before. Lies. I looked on the internet and their are several complaints related to the same type of incident as the one i described. This is dangerous. My oven is eleven years old, and thankfully, no one was hurt, but this shouldn’t happen to anyone else.

    Model
    Professional Series
    Bought from
    new home
    Bought
    Nov 5, 2001, about then
    Where
    MAYLENE, Alabama: Home/Apartment/Condominium
    Who was involved
    Age 47, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Nov 4, 2013, sent to the company Nov 12, 2013, published by CPSC Nov 26, 2013

    The product, in the report: Frigidaire 30” freestanding gas oven range, white

    I cooked dinner on 11/3/13 at about 3pm. At 7 pm I turned the oven back on to 400 to cook the bread. I put the bread directly on the racks as instructed. I took the bread out and some stuck on the rack. I turned the oven off and left the door open to cool the oven and to remind me to clean the rack. After dinner I scraped the rack with a fork and then wiped it off.

    This morning I went to work. The oven and stove remained unused.

    I arrived home from work at 2pm and I saw that the glass was all over the floor in the kitchen and some in the living room.

    Model
    FGF348KS
    Serial number
    vf22633575
    Bought from
    The Home Depot
    Bought
    Dec 2, 2012
    Where
    Decatur, Georgia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  64. No one hurt

    Made Oct 15, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

    The product, in the report: Free-standing gas range

    The outer glass of my oven door shattered spontaneously on 10/13/13, while the oven was cold. The appliance had not been used in some weeks. I was not aware of any shocks or damage to the glass. No injuries--the tempered glass failed as intended and formed non-sharp pebbles.

    Model
    FGF366DCC
    Serial number
    VF50528608
    Bought from
    P.C. Richards
    Bought
    Jan 31, 2004, about then
    Where
    Jackson Heights, New York: Home/Apartment/Condominium
    Who was involved
    Age 53, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  65. No one hurt

    Made Oct 8, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

    The product, in the report: Fridgidaire gas range model lggf3043kfr stainless steel with cast grates

    4 times from unknowingly brushing up against stove, knobs were turned and gas emitted for hours

    Model
    Lggf3043kfr
    Serial number
    Vf30635782
    Bought from
    Lowe’s
    Where
    Millsboro, Delaware: Mobile/Manufactured Home
    Who was involved
    Age 61, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Fridgidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Oct 1, 2013, sent to the company Oct 23, 2013, published by CPSC Nov 6, 2013

    The product, in the report: FRIGIDAIRE GAS RANGE

    A DELAYED IGNITION WHEN USING THE OVEN CAUSING GAS SMELL AND A SMALL EXPLOSION WHEN IGNITED, THIS RECENT INCIDENT CAUSED A SMALL FIRE BUT WENT OUT WHEN OVEN WAS TURNED OFF

    Model
    GLGFM98GPBC
    Serial number
    VF80846943
    Bought from
    LOWES, Michigan
    Bought
    Jul 3, 2008, about then
    Where
    STERLING HEIGHTS, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 56, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand FRIGIDAIRE, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Sep 30, 2013, sent to the company Dec 6, 2013, published by CPSC Dec 20, 2013

    The product, in the report: Gas Range

    The consumer stated that the gas oven had just been used at 350 degrees for 1 1/2 hours duration. The contents were removed and while he was standing away from the unit there was a loud noise and he noticed that the outer oven glass door exploded shattering glass pieces all over the kitchen floor and into another room. Some glass pieces were found as far as 5-6 feet away. No injuries were sustained from this incident.

    9/30/13 The manufacturer was contacted and he was informed that the product was covered under warranty. The consumer feels that this range is a safety hazard and should be reported. The gas range is not involved in a recall.

    Model
    LGGF3032KWD
    Serial number
    VF00461133
    Bought from
    Lowes, Pennsylvania
    Bought
    Sep 1, 2011, about then
    Where
    Bensalem, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Sep 24, 2013, sent to the company Oct 18, 2013, published by CPSC Nov 1, 2013

    The product, in the report: frigidaire cook-top/oven model FPGF3081KFN serial VFF30570429 used for cooking

    My issue is with a cook-top/oven from Frigidaire. The item is known as model FPGF3081 KFN serial VF30570429.The knobs of the cook-top are defective. When one grazes the knobs, they randomly slightly turn on thus causing a gas leak. It only takes a slight graze pass the knob to open it. Additionally, as you may reach forward to use a above mounted microwave, a slight rubbing on the knobs causes them to open. In any case, one does not know the knob is beginning to emit gas. the open knob is only slightly open but enough to cause gas to leak. we have had the above experiences 4 times since 4/4/2013. we have experienced our kitchen filling with gas on all occasions. It can potentially be an explosive situation. It will only take a spark or lighting a match to explode the kitchen or the whole house. The knobs need to be hard to push in before the gas valve is turned to left. They are not. Frigidaire has been contacted twice. they refuse to investigate with their technician or outside repair person. They only claim that they made for shorter people.

    Again, I mustrepeat that a slight rubbing on any of the gas knobs causes them to slightly open and emit gas. this occurs even before it reaches the electronic ignition location.

    I ask that frigidaire be called to task on this unsafe and very dangerous design.

    Model
    FPGF3081KFN
    Serial number
    VFF30570429
    Bought from
    Lowes, California
    Bought
    Apr 4, 2013
    Where
    Los Osos, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire professional, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made Sep 13, 2013, sent to the company Sep 23, 2013, published by CPSC Oct 23, 2013

    The product, in the report: Gas range, double oven, 5 burner gas sealed burner top. Frigidaire model FGGF304DLW3, serial number NF20217847

    I purchased a gas range from Lowe’s Model No. FGGF304DLW3. It has two quick boil burners, one on the right front, one on the left rear. I boiled a tall pot of spaghetti water on the left rear burner and the instrument panel buckled, as if it was melting. I reported this to Lowe’s and said I was afraid it would catch fire if I continued to use it. They sent a repair guy who said he would replace the panel but that it was not safe to use the back burner for a tall pot.

    Lowe’s does not have an equivalent stove (features and price) and now they are offering only one option: upgrade to another stove and pay an additional $700. I asked them to accept the original stove as a return and refund my money, but they refused.

    I have a photo I can send if you would like.

    Model
    FGGF304DLW3
    UPC
    Not sure
    Serial number
    NF20217847
    Bought from
    Lowe’s
    Bought
    Oct 31, 2012
    Where
    Decatur, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 60, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made Aug 24, 2013, sent to the company Sep 3, 2013, published by CPSC Sep 24, 2013

    The product, in the report: 4 burner gas range. Bought New. Glass on oven door shattered about a month later without using the oven or hitting the glass.

    After about a month of living in my newly built home, one morning I was getting ready to go to work when I hear glass shattering and my cat is running frantically away from the kitchen. I walk over to see what happened and my sister said that the glass in the oven door just shattered into a million pieces without warning. She said that she was just making coffee and wasn’t even near the stove. My builder bought the stove probably sometime in April because I bought the house on May 9, 2013. I never used the oven once because I don’t bake. I did call Frigidaire and they sent me a new glass and a guy came to install it for me. So far the new one hasn’t shattered but I read an news article saying that I am not the only person who has experienced this before. Here is the link to the article: http://www.wpxi.com/news/news/local/target-11-investigates-exploding-oven-glass/nWGYX/.

    Bought
    Apr 15, 2013, about then
    Where
    Elkridge, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Aug 19, 2013, sent to the company Sep 19, 2013, published by CPSC Oct 21, 2013

    The product, in the report: Gas Oven

    The caller stated that the oven safety valve had a failure which caused gas to escape. He had entered his kitchen to an overwhelming gas odor. He had to power the unit off from the circuit breaker, the room was ventilated to prevent a possible combustion.

    (8/19/13) The manufacturer was contacted and they confirmed that the safety valve failed to work correctly and would replace it at a cost to the consumer. It was then bargained to a fraction of the cost.

    The product model and serial is not included in a recall.

    The caller is concerned that this oven which he only had for 5 years has a safety hazard which should be investigated.

    Model
    FGF337GCA
    Serial number
    VF72846679
    Bought from
    unknown, Massachusetts
    Bought
    Jul 5, 2008, about then
    Where
    Wendell, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Jul 22, 2013, sent to the company Sep 19, 2013, published by CPSC Oct 21, 2013

    The product, in the report: Gas Range

    The consumer says that the stove was not in use as they had been away for a week on vacation. They came back home to find the outer oven glass door totally exploded into small tiny shards. She says the outer glass was completely shattered out onto the tile floor.

    She says it does not appear the glass just fell out but had exploded. She was not home at the time of the incident. She says the inner glass is still in tact. She contacted the manufacturer who said the unit is not on recall. They did not provide any assistance.

    Model
    FGFL67HSG
    Serial number
    VF00474152
    Bought from
    Lowe’s
    Bought
    Apr 15, 2010, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  73. Not said

    Made Jul 19, 2013, sent to the company Jul 29, 2013, published by CPSC Aug 12, 2013

    The product, in the report: Frigidaire Gas Range ES530 Control, Self Cleaning Oven with Bake and Warm Double Oven

    I turned on my oven for it to heat up. I placed food in the oven. After about 15 minutes, I realized a very strong smell of gas in my house. I immediately turned off the oven and opened windows. I made my family leave the house. I also shut off the gas to the oven and I called the gas company. The man from the gas company investigated. He detected gas leaking immediately. He told me that the IFM valve needed to be repaired or replaced. He said that the door of the oven could have explosively burst off the oven if I continued to use the stove. He had to clamp off the gas to the stove for safety reasons until I have it repaired. The stove is less that 4 years old.

    Model
    PLGFMZ98GCH
    Serial number
    VF90931157
    Bought from
    ABT Glenview
    Bought
    Apr 1, 2009
    Where
    Chicago, Illinois: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Fridigaire Professional Series, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Unspecified
  74. Not said

    Made Jul 5, 2013, sent to the company Jul 12, 2013, published by CPSC Jul 26, 2013

    The product, in the report: It’s an oven with gas stove top, Black and Silver Approximately 3’x3’ x 4.5’

    The glass on the inside of my Frigidaire oven, manufactured in January 2013, door spontaneously exploded last night (July 4th, 2013). I called the manufacturer this morning to see if they could repair it. Frigidaire told me that it was I fell under 30 day cosmetic warranty, gave me contact information of oven repair folks and documented the incident in their system

    Model
    FFGF3047LSF
    Serial number
    VF30248887
    Where
    Jersey City, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Unspecified
  75. No one hurt

    Made Jul 1, 2013, sent to the company Jul 9, 2013, published by CPSC Jul 23, 2013

    The product, in the report: Stainless Steel Gas Stove

    Used the oven broiler feature on my Fridgidaire Gas stove. The unit began to smoke. The smoke was not coming from the oven. My husband disconnect the gas and the plug, lifted the cooktop to locate the source of the fire/smoke. The fire was in the insulation that wraps around the oven unit.

    Model
    fpgf3081kfh/Professional Gas Stove
    Bought from
    Fletchers
    Bought
    Nov 3, 2010
    Where
    Nashua, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Age 35, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Jun 27, 2013, sent to the company Jul 8, 2013, published by CPSC Jul 22, 2013

    The product, in the report: Frigidaire self cleaning stainless steel 30” gas range

    I turned the broiler on to cook dinner. An hour after turning off the broiler i realized it was still on even though it was turned off on the digital pad. After several attempts to turn off the broiler, the flames went out but the gas continued to feed the broiler. The gas began to fill up inside of the house. The fire department was then called to turn off the gas line feeding the oven

    Model
    fgfbz90gcf
    Serial number
    vf84054629
    Bought from
    best but
    Bought
    Oct 29, 2008, about then
    Where
    Baltimore, Maryland: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made Jun 3, 2013, sent to the company Jun 11, 2013, published by CPSC Jun 25, 2013

    The product, in the report: Frigidaire gas oven range, free standing.

    External/outer oven door shattered while cooling.

    Model
    FGF316DSA
    Serial number
    VF52337526
    Bought from
    Lowe’s, Iowa
    Bought
    Jul 1, 2007, about then
    Where
    Nichols, Iowa: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  78. Hurt, no treatment

    Made May 13, 2013, sent to the company May 21, 2013, published by CPSC Jun 5, 2013

    The product, in the report: Gas range with convection. Double ovens

    The gas ignited when the door was opened. This happened in the lower oven twice between April 2012 and May 2013. Each time the oven was set to preheat and the indicator showed the temperature rising. A gas smell kept getting stronger. When I opened the door, there was immediate combustion of the gas.

    The first time it singed my hair, eyebrows and melted my eyelashes. Although my face felt hot, it was not burned. I called the manufacturer who directed me to have it looked at by an appliance repair person. He came by but could not replicate the problem (it was under warranty). The repairman advised me to use the unit cautiously, standing to the side when opening the door in case of a reoccurrence.

    Today, May 13, 2013, the smell of gas was getting stronger while the digital display showed the lower oven pre-heating. I cautiously opened the door, standing to the side after the first incident. The gas ignited and singed the hair on my right arm. I called the manufacturer again who directed me to call an appliance repair person. I called Apple Appliance Service again and left a message, waiting to schedule an appointment.

    Model
    FGGF304DLF1
    Serial number
    NF11825151
    Bought from
    Appliance Connection
    Bought
    Jun 29, 2011
    Where
    Alexandria, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 47, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  79. No one hurt

    Made May 6, 2013, sent to the company May 24, 2013, published by CPSC Jun 10, 2013

    The product, in the report: Frigidaire Gas Range Gallery Model# FGGF3031KBJ/VF20747412

    April 15, 2013 US Consumer Product Safety Commission 4330 East West Highway Bethesda, MD 20814 Regarding: Important danger in the following product We purchased a new Frigidaire Gas Range from Sears in Coeur d’Alene, 10 in October, 2012 for our new home. The range is a Gallery Model# FGGF3031KBJ/VF20747412. Our Microwave is set above the range where the cabinet provides the space, as most are. When you put something in the microwave or take something out it is natural to lean against the front of the range to reach it. The pressure from leaning on the nobs ignites a burner and has caused many close calls from catching our clothes on fire. Also there has been three times that the burners did not ignite but the gas has escaped into the rooms. The last incident was yesterday. I was sick in bed with a bad cold and my husband came home and I got up to greet him. He said, “What is that smell?” and I said “I don’t smell anything!” A burner was just slightly turned and it had probably been like that since I warmed my coffee in the microwave that morning. We rushed to open everything up and it took hours to get the gas out. I had been in the back bedroom most of the day. I am asking you what would be the right action for us to take so we don’t burn our new house down. We can’t always remember to check the burners and sometimes other people in the family use the stove. As I said, it turns a burner on with just the slightest pressure on the nobs when you are reaching up and if you turn your body to set something down after using the microwave. We were very lucky that were not burned badly or were not asphyxiated from the gas fumes. Please inform us what we should do in this case. We like the range except for this problem. Sincerely, [REDACTED] cc: US Consumer Product Safety Commission Association of Home Appliance Manufacturers

    Model
    Gallery Model # FGGF3031KBJ/VF20747412
    Bought from
    Sears, Idaho
    Bought
    Oct 1, 2012, about then
    Where
    Blanchard, Idaho: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  80. No one hurt

    Made Mar 13, 2013, sent to the company Mar 21, 2013, published by CPSC Apr 4, 2013

    The product, in the report: dual fuel range - slide in model - Frigidaire

    On Monday March 4, 2013 at about 9:15PM I wiped my gas kitchen stove off with a kitchen dishcloth, I remember in the back of my mind that when I wiped the stove it seem to hang just bit on one of the knobs.......(not knowing that it turned the gas on and passed the automatic ignition button) I left the kitchen and laid down. About 11:15PM I walked back into kitchen and realized that the gas was leaking from back burner without any flame. At that time It had been expelling gas for over 2 hours. I immediatley turned the burner to the off position. The gas smell was very strong and I immediatley open a couple of windows and went out the front door, called Center Point Entergy and reported the gas problem. About 30 minutes later the gas company arrived and noted that when they got out of the truck that he could smell gas immediately in the yard, he checked the gas meter and inside house to make sure the leak was not elsewhere (which it was not). The kitchen area is located in the central part of my 3,000 sg ft house, therefore I believe the gas spread thruout the kitchen area and great room and maybe that is why I did not smell it until I walked into the kichten again. CenterPoint Entergy recommended not to stay in the house that night.

    This was a very dangerours event and how it turned the gas on without the igination switch lighting the stove.

    Stove type: dual fuel range slide in model - Frididaire model number PLD28504RDC1 Serial number TH51160877

    Model
    PLD2850RDC1
    Serial number
    TH51160877
    Bought
    Jan 1, 2006, about then
    Where
    Hot Springs, Arkansas: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  81. No one hurt

    Made Feb 25, 2013, sent to the company Mar 11, 2013, published by CPSC Mar 25, 2013

    The product, in the report: Frigidaire’s range

    Recently had new construction at a shore residence with new kitchen appliances purchased from Gerhards in Philadelphia.

    On Saturday, February 23, we tried to use the Frigidaire range for the FIRST time. Following the instructions from the associated manual for the range.....I preheated the oven to 400 degrees and opened window to allow any smoke from the new appliance to escape.

    As the oven was warming - never reached 400 degrees - we heard a lot “POP” and saw that the glass in the oven door shattered - blown out! The shattered glass was in the door, and in the oven, and some glass pellets fell out the door.

    Luckily nobody in my family was injured. But now I have a brand new appliance that I am fearful of using. Since the range is brand new, I am now waiting a couple of weeks until a Frigidaire’s service representative comes for “repairs”...... They are scheduled for March 19th. Repairs??? It is a gas range. What blew out the glass? What if the gas line in the range caught on fire?? What if there was an explosion??

    Good god. This is definitely a manufacturing defect and needs to be recalled!

    Model
    FGGF3054MF
    Serial number
    VF24240721
    Bought from
    Gerhard’s Appliances
    Bought
    Dec 8, 2012, about then
    Where
    North Wildwood, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  82. Hurt, no treatment

    Made Feb 6, 2013, sent to the company Feb 14, 2013, published by CPSC Mar 1, 2013

    The product, in the report: Frigidaire gas range

    Frigidaire gas range gets very hot on the top, sides and puts out so much heat when baking, that you can’t stand in front of the burner to cook. The top of the stove becomes so hot, one burns your hand. Also, the bottom of the stove is very hot and a small dog or child could burn themselves. When you use the broiler, and you touch the top of the stove can burn your hand. I had a Sear Home Services technician come out on Jan 28, 2013, as ordered by the Home Warranty company, and the technician said that there is nothing wrong with the stove, that it is just poorly manufactured, and that, yes, you can burn yourself on it. He continued to state that the Frigidaire literature states that the top of the stove can get to 131 degrees, and that is normal. We all know that is a scalding temperature. I then called Frigidaire, and and they sent their own technician out today, Feb. 6, 2013. He immediately knew the problem with this stove, and agreed that it is a dangerous stove and poorly manufactured, and that there is nothing that can be done with this stove, that it should be replaced by Frigidaire, but he could only send the report to his management. I told him that I have reported the problem to both Consumer Report and to the Consumer Product Safety Division. He agreed this was the only thing that would get Frigidaire to do anything, as they continue to sell this stove. I expect Frigidaire to replace this new, unsafe stove. I live in CO, and bought this house in Palm Desert, CA for my winter home. The remodeling company put in a new Frigidaire dishwasher and gas range, so it had not been used when I bought the home, closing on Aug. 14, 2012. I came out for the winter Dec. 22, 2012. The dishwasher is also a poor product, in that it doesn’t clean the dishes well, and makes a lot of noise. However, it is not a safety issue....the stove is. I have small children coming to visit in March, and am very concerned about their safety, as well as my own in using the current stove. Thank you for your time. Sincerely, [REDACTED]

    Model
    FFGF3047LSF
    Serial number
    VF21768781
    Bought from
    Realtor
    Bought
    Jul 2, 2012, about then
    Where
    Palm Desert, California: Home/Apartment/Condominium
    Who was involved
    Age 69, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  83. No one hurt

    Made Jan 26, 2013, sent to the company Feb 5, 2013, published by CPSC Feb 20, 2013

    The product, in the report: Product is a 5 burner propane cook stove with self cleaning oven

    We purchased a Frigidaire gas range from Lowes during March of 2012. After installation I have to walk past the stove to get to the sink. In doing so, I sometimes accidentally rub against the stove with the result that one of the burners turns on. Most of the time it ignites but at times it does not. I am 81 years of age and hard of hearing. When my wife id near she hears the gas escape and warns me. A couple times it did not ignite and released gas for some time before being detected.

    Model
    LGGF3043KFM
    Serial number
    VF20153257
    Bought from
    Lowes
    Bought
    Mar 23, 2012
    Where
    Seiad Valley, California: Home/Apartment/Condominium
    Who was involved
    Age 81, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  84. No one hurt

    Made Jan 25, 2013, sent to the company Mar 21, 2013, published by CPSC Apr 4, 2013

    The product, in the report: Frigidaire Professional Gas range

    01/23/2013) The consumer stated that around 1230pm CT, his wife was sitting in the family room. She heard a loud explosion. She walked into the kitchen and saw glass on the floor. The oven door on the gas range had exploded. The consumer stated that the oven had not been in use for 3 or 4 days before the incident happened. The consumer stated that he called the appliance store. They gave him the number to call Frigidaire.

    (01/23/2013) The consumer stated that he contacted the manufacturer around 1pm. He spoke with [REDACTED]. He was transferred to the extended warranty department. He spoke with [REDACTED] . He was advised that she would find a repair company. He was given an authorization number to call A & M in Romeoville, Il at 815-577-3710. He left a message at 1:30p. He has not heard from A & M.

    The consumer stated that his wife went on line and saw a video showing different manufacturers having the same problem with their product.

    The consumer also stated that they are senior citizens who take extremely care of everything.

    Model
    FPGF3081KFJ
    Serial number
    VF042403P3
    Bought from
    Plass Appliance, Illinois
    Bought
    Nov 9, 2010
    Where
    Plainfield, Illinois: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  85. No one hurt

    Made Jan 3, 2013, sent to the company Jan 18, 2013, published by CPSC Feb 4, 2013

    The product, in the report: Gas Stove -

    The knobs for the top burners for a newly purchased Fridaire gas stove require no more than 1-2 mm of depression before they easily turn, releasing gas into the kitchen. We have had the stove for only a week and already the kitchen has filled with gas three times. The slightest bump or brush rotates the knobs turning on the gas with no discernable noise or effort.

    Model
    DGGF3032KBM
    Serial number
    VF24581178
    Bought from
    Orville’s
    Bought
    Dec 24, 2012
    Where
    Buffalo, New York: Home/Apartment/Condominium
    Who was involved
    Age 61, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Fridgidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  86. No one hurt

    Made Dec 31, 2012, sent to the company Jan 16, 2013, published by CPSC Jan 31, 2013

    The product, in the report: gas range/ oven slide in gallery

    I’ve owned the frigidaire gas oven/stove for 2 1/2 years. The model is LGGF3032KWF serial # VF01457214. The oven was leaking carbon monoxide. The firemen shut off the gas to the oven until it is serviced and fixed. There were no injuries since we reacted to the carbon monoxide alarm quickly. I have contacted frigidaire at this point. I am waiting to see if there are other complaints and also to see how they respond. Other people may not be so lucky.

    Model
    LGGF3032KWF
    Serial number
    VF01457214
    Bought from
    lowes
    Bought
    Apr 2, 2010, about then
    Where
    atlanta, Georgia: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  87. No one hurt

    Made Dec 14, 2012, sent to the company Jan 3, 2013, published by CPSC Jan 17, 2013

    The product, in the report: It’s a black freestanding gas range/oven.

    I have a freestanding gas range from Frigidaire that was purchased about June, 2010. The model # is FGGF3041KFF; the serial # is VF01456583.

    Per a service visit and customer service from Frigidaire, the range has no safety mechanism to either reignite or cut off gas, should a flame go out on the rangetop.

    When the flame gets too low, it goes out. And it does not reignite.

    Model
    fggf3041kf
    Serial number
    vf01456583
    Bought from
    Direct Buy, Massachusetts
    Bought
    Jun 1, 2010, about then
    Where
    Belmont, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  88. No one hurt

    Made Dec 2, 2012, sent to the company Dec 20, 2012, published by CPSC Jan 8, 2013

    The product, in the report: Frigidare Gas Range Model # FGGF3032KB Serial # VF13055862

    I purchased a Frigidare Range(Model # FGGF3032KB Serial # VF13055862) in November, 2011, and since that time gas flowing from the burners without igniting has filled our kitchen on 3 occasions. We were lucky we did not have an explosion or become asphyxiated. The burner knobs have a mark pointing UP when it is off, but the gas knob needs to be depressed less than 1/16 of an inch to start the gas flowing. So if the knob gets bumped to the left less than ¼ to ½ inch off center, the gas will flow and you need to turn the knob about a ¼ turn to the left to start the clicking noise for the burner to ignite. We are adults, have no children in the home, and have had gas ranges for over 30 years. We have had none like this range that has knobs so easily depressed by bumping against them to cause gas to flow without the operator being aware of it. We contacted Frigidare customer service on 3 occasions, once by email and twice by phone, to see if the range has any recalls or a “fix” for this problem. They maintain that it is user error and the range is constructed within company standards. If we had small children in our home they could easily turn the knob so the gas flows out, as the knob is so easily depressed. The history of my last 2 contacts with them are as follows:

    Most recently I emailed Frigidare Customer Service and corresponded with [REDACTED]. These are copies of the email content: ________________________ [REDACTED] [REDACTED]- the Frigidare Model is FGGF3032KBJ and Serial# is VF13055862. The issue... Nov 23 (9 days ago)

    CAC Product Issues and Questions Nov 26 (6 days ago) to me The knobs should not turn on simply by brushing against them. You should have to push in first and then turn. When you turn the burners off the knobs should pop out , locking them in place until you push in again.

    It is possible to turn them on by accident if you lean or push against the range with enough force to push the knobs in , but it should not happen by lightly contacting the knobs.

    Check to see if they lock out when you turn them off. If they don’t then you need to call our customer service department at 800-944-9044 and let them assist you in setting up a service call to have the range checked.

    [REDACTED]

    From: [REDACTED] To: CAC Product Issues and Questions <ehp-na.prodq@electrolux.com> Date: 11/23/2012 01:37 PM Subject: Re: Leaking gas problem on Frigidare stove ________________________________________ [REDACTED] Nov 26 (6 days ago) to CAC Thank you, [REDACTED]. I know that you should have to push the knob in to start gas flowing, but the gas starts flowing when they are off dead center , arrow pointing up, and they haven’t been pushed in. So I will be calling customer service as you suggested. Is there a reference number for my contact with you or is it the serial number? Thanks! [REDACTED]________________________________________ I then called Frigidare Customer Service: (706) 860 4110, as instructed by a email customer service rep, [REDACTED]. On 11/29/12 3:55 PM I spoke with representative [REDACTED]. I explained why I was calling and asked [REDACTED] the following questions and wrote down his responses: 1. Are there any complaints or recalls about this product with the problem I described? [REDACTED] said : There are no complaints or recalls on this model. 2. Are the gas knobs for burners supposed to be rigid or have ¼ in “play” up or down or sideways? [REDACTED]: Yes should have that amount of “play” in them to avoid being turned on. 3. How much far does the knob need to be pushed in toward the range before the gas starts flowing? [REDACTED]: Very little, maybe as little as 1/16th of an inch. 4. When the knob is depressed, how far to the left must you turn the knob before the clicking noise begins informing you that it is trying to light the gas flowing out? [REDACTED]: The knob could be turned a ¼ of a turn to the left without the igniter clicking…it has to have time for the gas to flow up to the ignition point. 5. So you are saying it is an industry standard for the gas to flow out indefinitely without hearing the igniter clicking sound? [REDACTED]: Yes, that is normal. 6. We are able to turn the knob only ¼ inch to the left and have enough gas flow out so we can ignite the range burner with a handheld butane lighter, and that burner remains lit even though the igniter has never caused the clicking sound? [REDACTED]: Although I have never done this, I suppose you could as the gas needs to flow up to the igniter before lighting the range. It appears your range is working normally, but if you feel it is unsafe I can give you some Tucson authorized repair agents that you could pay to come out and check its operation. You and I can not come to an agreement about your range, and you could hire a technician to check further. ______________________________

    I am writing you as I contacted Frigidare for a fix to make it safer in my home as I like this range otherwise. I was disappointed in their response. However, I also feel this is a real hazard, especially for families for children

    Model
    FGGF3032KB
    Serial number
    VF13055862
    Bought from
    Lowes
    Bought
    Nov 11, 2011
    Where
    Tucson, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 64, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidare, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made Nov 27, 2012, sent to the company Dec 19, 2012, published by CPSC Jan 7, 2013

    The product, in the report: Frigidaire Electrolux Professional Series Gas Range with convection oven and warming drawer. stainless steel

    Thanksgiving day. Had finished baking @ 350degrees convection for 1 1/2 hours. Oven had been off at least 20 minutes. Warming drawer holding covered food. Luckily everyone was either outside or behind the safety of the cooking island when the tempered glass on the outer oven door spontaneously exploded into a thousand pieces. Thankfully no one was injured and the inside of the oven was protected. I have had lots of experience with ovens but have never heard of this happening before even in lower end models. It seems to me to be a defect in the glass. Frigidaire has not recalled this product, and they state that it is not under warranty but emphasize the need to use a professional Frigidaire technician to make the repair. I guess it would be dangerous to have a non professional install the glass....it might explode...hmmm?

    Model
    PLGF389CCB
    Serial number
    VF33430918
    Bought
    Nov 27, 2008, about then
    Where
    Oxford, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 48, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire Electrolux, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Oct 29, 2012, sent to the company Nov 9, 2012, published by CPSC Nov 27, 2012

    The product, in the report: frigidaire gas oven

    frigidaire gas oven model # fgf368gcd serial # vf82533518 while my wife was cooking she saw a lot of smoke coming out from under the burner ,she immediately turned off the unit luckily the house didn’t go on fire , look at the photos attached and you can tell for your self

    Model
    fgf368gcd
    Serial number
    vf82533518
    Bought
    May 15, 2008
    Where
    BROOKLYN, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made Oct 25, 2012, sent to the company Nov 2, 2012, published by CPSC Nov 19, 2012

    The product, in the report: Frigidaire 30” Gallery Free Standing Gas Range

    Product: Frigidaire 30” Gas/Convection Range #FGGF3054MBC Purchased: September 7, 2012 from Allan & Peterson local retailer Installed in home Oct 11, 2012. 2 weeks old at time of incident After using the Broil feature (550 degrees) to cook fish on rack #5 for about 10 minutes and warm bread on rack # 2 for the last 5 minutes of cooking, I turned off the oven and set all my items on top of the cook top grates while I dished up plates. The fish was on a foil lined cookie sheet and the bread was in a glass bake dish that I covered with a towel to keep warm. I heard a beeping and looked to see why that happened when I had already turned off the oven and noticed the towel covering my bread was on fire. The over range outside vent was on, the flames were lapping up on the electric control panel of the oven and had turned on the “pizza” setting so the oven actually turned on. I was able to put out the fire without injuries. The dish with bread covered in the towel was sitting at the back of the stove top, where the heat exhaust exits the oven. This area remained extremely hot and unable to be touched, including directly below the electric control panel. The lower half of the electric panel is now burned, plastic has bubbled and is disfigured but still controls the oven. A few hours after this incident, the electric panel began to display error messages and I had to unplug the stove. This oven is only two weeks old, I have three children in the house under age 5 and I am extremely concerned about this safety feature. There is a small warning in the instruction manual regarding the safety risk of burns or ignition but I believe the company needs to sell safer products, not expect the consumer to “watch out” for heat escaping from the oven causing a kitchen fire.

    Model
    FGGF3054MBC
    Serial number
    VF23353808
    Bought from
    Allan and Peterson
    Bought
    Sep 7, 2012
    Where
    Anchorage, Alaska: Home/Apartment/Condominium
    Who was involved
    Age 32, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  92. No one hurt

    Made Sep 29, 2012, sent to the company Oct 9, 2012, published by CPSC Oct 23, 2012

    The product, in the report: Frigidaire slide in model. Gas stainless steel stove.

    My slide-in Frigidaire stove model fan won’t turn off for 48 hours. Then the oven started to turn on automatically, on it’s own and heat up. We had to unplug the unit and disconnect the gas line to prevent the oven from automatically coming on when we were not home or possibly catch fire.

    Model
    PLCS389ECC
    Serial number
    NF61929594
    Where
    Rancho Santa Margarita, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  93. No one hurt

    Made Sep 16, 2012, sent to the company Sep 24, 2012, published by CPSC Oct 9, 2012

    The product, in the report: Gas Range & Oven

    Gas oven set off our carbon monoxide detector.

    Model
    FGFL79DCC
    Serial number
    VF51732276
    Bought from
    Lowes, Michigan
    Bought
    Jul 1, 2005, about then
    Where
    Grand Rapids, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  94. No one hurt

    Made Sep 13, 2012, sent to the company Oct 24, 2012, published by CPSC Nov 7, 2012

    The product, in the report: gas range

    The consumer says there is a high whistling noise with the front burner and the oven. A technician replaced the pressure regulator. He says that when the oven is on there is an odor and burning sensation. It is not a natural gas odor, more of a burning gas. The consumer feels the stove is completely dangerous.

    The consumer says when the oven comes on, he has a high whistling noise. When the flame is turned off the noise goes away. This is in conjunction with the top burner and the oven. The first issue was with the right top burner. Then it started in the oven.

    He contacted the manufacturer, they sent a repairman who replaced the regulator and said that is all he can do. He says it has been a year since this incident began. The consumer would like the stove replaced.

    Model
    FGF348KMA
    Serial number
    VF11538453
    Bought from
    Lowe’s
    Bought
    Sep 15, 2010, about then
    Where
    Marietta, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Sep 2, 2012, sent to the company Sep 11, 2012, published by CPSC Oct 2, 2012

    The product, in the report: This was a new Gas Range. Self Cleaning, warming drawer five burners with the center burner including a griddle.

    We purchased a Gas Self Cleaning Five burner stove with griddle center in July 2011. The knobs on the front are so loose and so easily to turn that we often times turn on the gas just by bumping them. even our dog can turn on the knobs enough for the gas to escape! Twice we have been outside working on the yard, and our dog turned on the gas filling the entire house with gas!! We had to open all the windows, and turn on the fans for the air to clear after several hours. We feel like this stove is extremely unsafe!! If our dog can turn on the gas, what about children?? This is an ongoing problem. I would say the gas is accidentally bumped on at least once a month!!

    Bought from
    Americcan Appliance, Missouri
    Bought
    Jul 15, 2011, about then
    Where
    University City, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 33, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Aug 15, 2012, sent to the company Aug 29, 2012, published by CPSC Sep 13, 2012

    The product, in the report: Frigidaire Gas Range, 5 burner with lower cooking/warming drawer.

    We have a Frigidaire Gas Range, 5 burner, with a cooking/warming drawer below. We absolutely love this stove except for the fact that when you use the oven, it looks like there is a big puff of gas in there when the ignitor fires of and a smell of gas after. It happens consistently every time I use the oven. It’s a very loud and scary noise ... considering it is gas, I am not confident about using this oven anymore. It looks exactly the same as the stove that has a recall already (Alert #12-737) except that it has the warming drawer on the bottom. It seems like it is doing the same exact thing as the recall, too.

    Model
    LGGF305MKFD
    Serial number
    VF94245719
    Bought from
    New England Appliance
    Bought
    Mar 15, 2010
    Where
    Bridgewater, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  97. No one hurt

    Made Jul 11, 2012, sent to the company Jul 25, 2012, published by CPSC Aug 8, 2012

    The product, in the report: Frigidaire gas range es400 control self-cleaning oven model number plgf389ccb.

    Frigidaire gas range oven not working smell gas. Called a technician to repair oven was told that oven gas valve not working.

    Model
    PLGF389CCB
    Serial number
    VF30914421
    Bought from
    SEARS, California
    Bought
    Jul 15, 2008, about then
    Where
    victorville, California: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand FRIGIDAIRE, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  98. No one hurt

    Made Jul 11, 2012, sent to the company Aug 17, 2012, published by CPSC Aug 31, 2012

    The product, in the report: Gas Range/Oven

    The caller stated that the oven was pre-heated at 425 degrees. Approximately 2-3 mins after placing the contents into the oven, she heard an explosion and noticed that the inner oven glass door had exploded. The glass pieces were scattered onto the broiler section and the kitchen floor. She is concerned that if she had been closer to the oven, she would have been injured.

    7/9/12 The manufacturer was contacted and they informed her to contact the retailer for repairs.

    7/10/12 The retailer was contacted and she was informed that a service technician would be sent out for repairs. The service technician came out and advised that the oven glass would be replaced.

    The caller feels that this oven is a safety hazard and should be replaced.

    Model
    VF13844999
    Serial number
    unknown
    Bought from
    PC Richards & Son, New York
    Bought
    Nov 26, 2011
    Where
    Great Neck, New York: Unspecified
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  99. No one hurt

    Made Jul 2, 2012, sent to the company Jul 11, 2012, published by CPSC Jul 25, 2012

    The product, in the report: Frigidaire 30” Double Oven Gas Range

    I Heated a pot of water, and turned the burner off, but the burner would not turn off. After turning it off and on several times, and lighting other burners, it finally went off. The gas guy came out, and when he turned the burner on low, the flame had re-adjusted to a high flame. He re-adjusted the flame height, turned the burner off, and back on. When he turned it back on, the flame height was again high on low, and then the burner would not shut off. We then began to smell heavy gas fumes, and he had to run out to the tank to shut the main tank off. He deemed the stove hazardous, and disconnected the gas line from it. He surmised that he thought the valve may be coming apart, which could cause an explosion. The stove was only 5 months old.

    Model
    FGGF304DLF
    Bought from
    HH Gregg
    Bought
    Jan 10, 2012, about then
    Where
    Florida: Home/Apartment/Condominium
    Who was involved
    Age 37, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury
  100. No one hurt

    Made Jun 29, 2012, sent to the company Jul 10, 2012, published by CPSC Jul 24, 2012

    The product, in the report: gas oven

    we bought a Frigidaire gas range 2 years ago April. the gas stove was not in use. we heard a loud noise the glass door had exploded with tint pieces of glass every where I would hate to think what would of happened if someone was in the room. we have a small grand child living with us. I reported it with no satisfactory results . they claimed they had no complaints of this happening to anyone else but I doubt it. We have gone without the use of an oven for 1week. I also wonder about using safety glass.

    Model
    vffgf30232qa
    Serial number
    vf00841670
    Bought from
    bob millers, Indiana
    Bought
    Apr 10, 2010, about then
    Where
    South Bend, Indiana: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand frigidaire, made or sold by ELECTROLUX/WHITE CONSOLIDATED
    How badly, in CPSC’s words
    Incident, No Injury

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 30, 2026 and checked Oct 30, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Gas stoves and ovens

How to read a record

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An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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