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Samsung electric stoves and ovens

447 reports to CPSC, the latest made Oct 14, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 5, 2026.

  • 447reports to CPSC
  • Oct 14, 2026the latest report was made
  • Dec 28, 2011the earliest
  • 0with the company’s comments
Brand
Samsung
Maker
SAMSUNG ELECTRONICS AMERICA, INC. (SEA)Makers, importers or sellers, as the reports name them
Product
Electric stoves and ovensNot countertop ovensCPSC’s product type: Electric Ranges or Ovens (Excl Counter-top Ovens) (code 278), in Kitchen: Appliances
Other ways the reports write the brand (28)

“Samsung Electric Range”, “Sam Sung”, “SAMSUNG 6.3 Cu”, “SAMSUNG- 5.8 cu. ft. Slide-In Electric Range”, “Samsumg”, “Samsung Electric Freestanding Flex Duo Griddle”, “Samsung Electric Stove”, “Samsung Flex Duo Oven”, “Samsung NE63A6511SS”, “Samsung Range”, “Samsung Range model #FE710DRS”, “Samsung Smart Range”, “Samsung Smart Things”, “Samsung dual oven”, “Samsung electric oven range”, “Samsung electric range”, “Samsung electric smart glass top range”, “Samsung freestanding kitchen range”, “Samsung glass top elec.range”, “Samsung household electric range”, “Samsung range”, “Samsung, Slide In Range”, “Samsung.”, “Samsung; Slide In Range”, “Samsuns”, “Sansung”, “Smsung” and “samsung freestanding electric range modle FE710DRS”

By month

75 reports from November 2025 to October 2026; the most in August 2026, 10. 372 earlier reports, since December 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
October 20263
September 20269
August 202610
July 20265
June 20267
May 20265
April 20268
March 20264
February 20268
January 20264
December 20256
November 20256
October 20255
September 20255
August 20255
July 20255
June 20255
May 20254
April 20253
March 20252
February 20255
January 20259
December 202416
November 20244
October 20246
September 20247
August 202434
July 20242
June 20241
May 20244
April 20243
February 20242
January 20242
December 20234
November 20234
October 20232
September 20234
August 20233
July 20231
June 20232
April 20233
March 20234
February 20231
January 20237
December 20225
November 20221
October 20222
September 20221
August 20221
June 20225
May 20221
April 20222
February 20223
January 20226
December 20215
November 20211
September 20212
August 20212
July 20211
May 20215
April 20212
March 20213
February 20212
January 20215
December 20201
November 20202
October 20201
September 20202
August 20201
July 20202
June 20201
May 20203
April 20201
March 20201
February 20203
January 20203
December 20193
November 20192
October 20192
August 20192
July 20194
May 20191
March 20192
February 20191
January 20191
December 20181
October 20183
September 20181
August 20181
July 20182
June 20181
April 20181
March 20183
January 20182
December 20175
November 20174
October 20173
September 20172
August 20173
July 20171
June 20172
May 20177
April 20174
March 20175
February 20173
January 20173
November 20164
October 20165
September 20164
August 20163
May 20161
April 20161
March 20162
February 20161
January 20163
December 20151
November 20152
October 20153
September 20151
August 20152
July 20152
June 20151
May 20152
March 20151
September 20142
August 20141
June 20142
May 20141
March 20141
January 20141
October 20131
April 20133
March 20131
February 20132
December 20121
June 20121
December 20111

How badly anyone was hurt

  • Emergency room 2 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 15 CPSC: Injury, Seen by Medical Professional
  • First aid 19 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 20 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 7 CPSC: Injury, Level of care not known
  • No one hurt 332 CPSC: Incident, No Injury
  • No incident, no one hurt 47 CPSC: No Incident, No Injury
  • Not said 5 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Nov 5, 2026. Updated daily.

  1. No one hurt

    Made Aug 4, 2020, sent to the company Aug 12, 2020, published by CPSC Aug 26, 2020

    The product, in the report: Samsung slide in stove/oven. Glass top ,

    Last night, we just sat down to eat dinner. We used the Samsung oven and our air fryer to make dinner, not the stove. . We smelled smoke and got up to find the source. The pot holders were in flames they had a metal pan sitting on them with food. The air fryer basket with food was sitting on edge of stove and the corner was melted on it. We picked the pot holders up and threw them in sink with water. Smoke was choking us we opened doors and windows. The glass top on the stove has the print of the hot pad on it. Somehow someone bumped the knob getting their food and the burner came on without us knowing. The pot holders were burnt black and one fell apart .

    Model
    NE58R9311SS/AA
    Serial number
    0GJ57DCM701138F
    Where
    Moores Hill, Indiana: Mobile/Manufactured Home
    Who was involved
    Age 44, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  2. No one hurt

    Made Jul 17, 2020, sent to the company Jul 27, 2020, published by CPSC Aug 10, 2020

    The product, in the report: slide-in electric range

    The control knobs on this stove stick out to a point that are very easy to come into contact with. A sight brush against the knob causes it to turn on. The closest heat level to the Off position is the hottest. Since purchasing it in March 2019 we have had numerous accidental turn-ons. It was purchased at the Kahului, HI Costco store. I read several owner comments who complained about the controls. But the rating was very high. I have reported this problem to Costco, I sent a complaint to Samsung appliance division and I checked their factory parts department to see if they had recessed knobs to fit my stove; they did not. My personal feeling is the knobs are designer overkill. They look nice but are impractical and unsafe. The reason I am sending this complaint is that tonight was the last straw. While preparing the evening meal one knob was brushed and burned part of the meal on the stove. I’m very surprised that children don’t cause the burners to turn on. My email is [REDACTED] Thank you [REDACTED]

    Model
    NE58R9311SS/AA
    Bought from
    Costco, Hawaii
    Bought
    Jan 11, 2019
    Where
    Makawao, Hawaii: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Jul 15, 2020, sent to the company Aug 4, 2020, published by CPSC Aug 18, 2020

    The product, in the report: Smoothtop, electric range, with oven

    When one is cooking something or leaning against the stove, there is the potential to touch the control knobs and turn the range burners on.

    The control knobs are in the front of the stove and are super sensitive. The consumer has leaned against the stove while cooking or cleaning the range and unknowingly found the burners on.

    The consumer also had relatives in her home on different occasions, who boiled water and experienced the same problem. The oven also goes on if the stove is touched in that area.

    No one has been injured and the range does not appear to be included in a recall.

    Model
    NE58K9430SS
    Serial number
    0DQM7DCMH00231J
    Bought from
    Best Buy, Florida
    Bought
    Mar 16, 2019
    Where
    Hollywood, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Jun 3, 2020, sent to the company Jul 13, 2020, published by CPSC Jul 27, 2020

    The product, in the report: Electric stove

    While cooking on our stove the glass top cracked for no reason. I had a pot of water boiling and the the top made a popping sound and then cracked.

    Model
    Ne59j7850ws
    Serial number
    0c8n7dcha01317h
    Bought from
    Lowes, Georgia
    Bought
    Jun 6, 2017
    Where
    Guyton, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 54, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  5. No one hurt

    Made May 28, 2020, sent to the company Jun 12, 2020, published by CPSC Jun 26, 2020

    The product, in the report: Samsung NE59J7630SG oven black stainless steel.

    I purchased a Samsung range/oven in 2016. In May of 2020 we were preheating the oven and heard a snap noise and saw a fire coming from the instrument panel above the range. The next day I took off the back cover and the motherboard had a connection that was burned.

    Model
    NE59J7630SG
    Serial number
    OCY57DCH101826E
    Bought from
    Hoersch Applicance
    Bought
    Jun 6, 2016
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  6. No one hurt

    Made May 24, 2020, sent to the company Jun 30, 2020, published by CPSC Jul 15, 2020

    The product, in the report: Samsung Electric Range.

    I had just made some bread and taken it out of the oven when flames started coming out of the back of the stove. I pulled it away from the wall attempting to prevent my home from catching on fire. There was the smell of an electrical fire. After unplugging it and looking through the scorched vent behind the control panel it appears the motherboard caught fire. I’ve seen many posts online from other users of this Samsung stove with the same issue. The model number is NE59J7630SG/AA. I’ve had the device 3 1/2 years so with that short amount of life and the fact it could have set my home on fire it should be recalled.

    Model
    NE59J7630SG/AA
    Serial number
    0CY57DCH800141F
    Bought from
    Lowe’s Home Improvement
    Bought
    Nov 15, 2016, about then
    Where
    Mebane, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made May 5, 2020, sent to the company May 12, 2020, published by CPSC May 27, 2020

    The product, in the report: Samsung Double Oven Slide In Electric range.

    Range knobs are hyper sensitive. Turns on at the slightest touch. The only solution is to remove the knobs when not in use. This is not satisfactory.

    The digital oven controls have to be locked when not in use so that the warming drawer does not turn on when you walk past.

    I have repeatedly reported this to Samsung who refuse to acknowledge that this is a problem.

    Model
    NE58F9710WS
    Bought from
    Home Depot
    Where
    Fredericksburg, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 52, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  8. Hurt, no treatment

    Made Apr 27, 2020, sent to the company May 5, 2020, published by CPSC May 19, 2020

    The product, in the report: SAMSUNG 30 INCH 5.9 CU FT SINGLE OVEN ELECTRIC RANGE WITH SELF CLEAN AND CONVECTION OVEN IN STAINLESS STEEL. Model NE59J7630SS UPC M/C:

    In December of 2015 I purchased a Samsung Electric Glass top Range from [REDACTED] Home Depot. In February 2020 The Right front burner Seemed to be faulty until finally Burning out. We attempted to contact the service center at the Home Depot with a receipt and Services plan good until December 2021, but was told we did not have the required receipt and would have to acquire that prior to activating warranty. I then went to the store in [REDACTED] store to produce the correct receipt and was told it would have to be the store of purchase. All other area’s of the Range oven and three other burners worked appropriately. Today while using the Oven and the Left front burner the control panel Popped very loudly and sparked and ignite with flames reaching two feet. Able to pull the range from the wall and turn off the breakers and put out the fire with an NABC fire extinguisher. The fire was hot and rapid and smoked up the wall.

    Model
    NE59J7630SS
    UPC
    M/C:
    Serial number
    0C8Q7DCG901894R
    Bought from
    Home Depot
    Bought
    Dec 1, 2015, about then
    Where
    Port Townsend, Washington: Home/Apartment/Condominium
    Who was involved
    Age 31, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  9. No one hurt

    Made Mar 2, 2020, sent to the company Apr 2, 2020, published by CPSC Apr 16, 2020

    The product, in the report: Samsung Stainless steel electric glass top stove

    Fire in the motherboard of Samsung stove almost caused loss of home and death. This product needs to be recalled!

    Model
    I don’t know
    Bought from
    Sears
    Bought
    Jun 15, 2016, about then
    Where
    Malone, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  10. No one hurt

    Made Feb 25, 2020, sent to the company Mar 12, 2020, published by CPSC Apr 2, 2020

    The product, in the report: Samsung glass top electric range

    I returned home from work this evening to a strong chemical smell & a thick smoke covering our Samsung stovetop. I quickly discovered that the burner underneath where our [REDACTED] sat was turned on. I quickly turned the burner off, moved the melted [REDACTED], & used our kitchen fire extinguisher on the fire that was growing underneath the pot. No one had used the stovetop (or oven) all afternoon, but apparently either a person or cat has bumped the [REDACTED] into the burner knob, turning on the burner. If I had been a few minutes later walking into the house, our whole kitchen would have been on fire! My kids were all in the house, in other rooms. A quick [REDACTED] search revealed that this is not uncommon with Samsung stoves. Please check into this; the stove tops are very unsafe!

    Bought from
    Sears, Ohio
    Bought
    Feb 28, 2019, about then
    Where
    Van Wert, Ohio: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Feb 18, 2020, sent to the company Mar 11, 2020, published by CPSC Mar 25, 2020

    The product, in the report: Samsung Slide In Electric Range Model NE58K9430SS/AA

    Samsung Consumer Products February 18, 2020 Address: Unknown, sent via Samsung website complaint

    Dear Sirs: My wife and I purchased a new Samsung Electric Slide-In Range in October 2019. It has worked fine, but we immediately noticed two (2) problems with this Range (Model No. NE58K9430SS/AA). 1. The timer alarm is very soft. Unless you are standing very close to the oven you cannot hear the alarm. If you are in the next room, you will not hear it. 2. The front mounted knobs are VERY easy to accidentally turn on without knowing. This has happened to us several times while cleaning up or moving from side-to-side looking for something in the overhead cabinets above or along side of the stove. Luckily, since we are aware of the problem we watch. However, we had an incident on February 3, 2020 that was nearly a catastrophic event. On February 3, 2020 we had a contractor in our home making revisions to our kitchen overhead lighting. We had covered the stove top with a heavy towel to protect it from falling debris and paint. It was about 4:30 PM and my wife and I were leaving for an appointment, leaving the contractor in the house with instructions to lock up when they were done. Apparently someone bumped the leftmost knob (controls Left Rear Burner), and because the stove top was covered, the red glow of the burner was not visible. A few minutes later the contractor noticed an odor and noticed the towel was smoking and immediately removed the towel and threw it in the sink and turned on the water. We were lucky someone was in the house to notice the smoke and extinguish the fire. Attached is a photo of the burnt towel. In the aftermath, the burner had a heavy residue on it from the burnt towel material. I have been able to remove the majority of the residue, but not all. However the glass top is visibly dulled/scratched where I had rubbed to remove the burnt on residue. So now I have a NEW range/stove with a scratched top because of your poor design. THIS IS A SAFETY ISSUE! I am sending a copy of this complaint to the “United States Consumer Product Safety Commission”. Only quick thinking by my Contractor avoided a potentially catastrophic fire event. I would appreciate a response to this complaint.

    Model
    NE58K9430SS/AA
    Serial number
    0D227DCM601551L
    Bought from
    Lowes Home Improvement
    Bought
    Oct 15, 2019, about then
    Where
    Pittsburgh, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  12. Hurt, care not known

    Made Feb 11, 2020, sent to the company Mar 5, 2020, published by CPSC Mar 19, 2020

    The product, in the report: ne58k9500sg samsung slide-in electric range, purchased in 2017

    Our electric Samsung range (model NE58K9500SG) has caused many injuries and damage. The knobs are so easily bumped that you barely touch them and they ignite on high. Numerous items have been melted and burned, the stove has been on for hours without anyone knowing. I have suffered burns myself trying to remove the items from the stove before they catch fire. It happened when we were installing the stove, resulting in the entire protective plastic and foam cover melting on top. Pizza stones have exploded due to the unknown. At least with a gas stove you generally have the clicking and smell, with the electric there is no noise or smell which makes it even more dangerous. It is easy enough to turn on that our one year old can turn the stove on in one second. We cannot leave anything anywhere near the stove when it is not in use. Samsung’s response is to get a third party child safety cover for THEIR product. That is not a solution, there should be no reason to need to buy a third party child safety product to fix their poor design. There is no reason the stove should be so easily ignited, whether it be by a 1 year old, pet, or an adult.

    We have never regretted a purchase so much in our lives. We live in fear, Samsung needs to either develop a child safety replacement knob and/or recall the stove. Someone is going to end up dying from a careless design.

    Model
    ne58k9500sg
    Bought from
    Lowe’s Home Centers, Inc., North Carolina
    Bought
    Jun 1, 2017
    Where
    wildwood, Missouri: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, Level of care not known
  13. No one hurt

    Made Jan 31, 2020, sent to the company Feb 7, 2020, published by CPSC Feb 24, 2020

    The product, in the report: Samsung Electric Oven/Range

    Samsung Electric Oven/Range sparked and flamed in the rear where the majority of the electrical connections are. Caused a small fire and smoke.

    Model
    NE58K9500SG
    Bought from
    Home Depot
    Bought
    Jun 27, 2017
    Where
    Naples, Florida: Home/Apartment/Condominium
    Who was involved
    Age 63, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  14. No one hurt

    Made Jan 9, 2020, sent to the company Feb 12, 2020, published by CPSC Feb 27, 2020

    The product, in the report: Electric range knobs

    Caller stated that the electric range burner knobs when brushed against slightly turns the unit without their knowledge. She stated that a blanket was placed on the unit to prevent the glass from scratch while installing a microwave, the unit came on catching the blanket on fire, she took it outside to contain the flames. She stated that there has been more than one incidents with the range coming on.

    Caller stated that the company was contacted and a technician was sent out, she was informed by him that she should remove the knobs when not using or place plastic cover over it. The company advised her that the range was made with sensitive knobs. She stated that she contacted them most recently 1/8 and was advised that they are unaware of these incidents which she does not believe.

    Caller stated that she has seen numerous reports about these ranges on the internet. She stated that these ranges are a fire hazard and should be recalled before she has a house fire.

    *Also caught dish cover on fire + melted it

    Model
    NE58F9500SS
    Serial number
    J1967Ckdc700984k
    Bought from
    Lowes
    Bought
    Sep 7, 2019, about then
    Where
    Garland, Texas: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  15. No one hurt

    Made Jan 8, 2020, sent to the company Feb 13, 2020, published by CPSC Feb 28, 2020

    The product, in the report: Samsung 5.8 cu. ft. Slide-in electric range with self-cleaning dual covection oven in stainless Steel.

    On December 4, 2019 I used for the first time the self cleaning oven. I followed the instructions on page 56 and 57 of the manual. The default setting is 3 hours which I used. The doors and front drawers of kitchen cabinet on each side of the range were damaged by the heat coming out of the oven during the cycle.

    I called the manufacturer they sent a technician from DISH Samsung authorized service provider on December 7, 2019. He told us that the default 3 hours is too long. He recommends to all his clients not to exceed 90 minutes because the oven reach 700 degrees Fahrenheit. In the manual nothing is mentioned about 90 minutes. But according to page 14 it says DO NOT TURN THE APPLIANCE OFF WHILE AN OPERATION IS IN PROGRESS. THIS MAY CAUSE A SPARK AND RESULT IN ELECTRIC SHOCK OR FIRE. Every customers that purchased this range should be notified immediately to avoid damages. This information should be added to the manual for customers protection: Remove all doors and drawers beside range to avoid damages. Samsung sent me an email on December 20, 2019 stating at this time the claim is being closed as this is not considered to be a mechanical defect.

    Model
    NE58F9500SS
    Serial number
    J1967DCJ600443J
    Bought from
    Homedepot.com
    Bought
    Oct 12, 2017
    Where
    Port St. Lucie, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Dec 17, 2019, sent to the company Jan 15, 2020, published by CPSC Jan 30, 2020

    The product, in the report: Samsung glass top stand alone cooking range.

    Samsung glass top stand alone kitchen range was not being used when noticing the surface top light indicating it was hot. The top became very hot. Hot enough to crack the glass top. The stove top remained very hot even after flipping the breaker to the off position and unplugging the stove from the wall. Fire department was notified and came to home due to concern it may break out into a fire. Note: the range was not being used and was not turned on or activated in any capacity at the time of the incident.

    Model
    FE-R300SX
    Serial number
    J0027DCD901091F
    Bought from
    In home at time of home purchase.
    Where
    Granville, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  17. Hurt, care not known

    Made Dec 10, 2019, sent to the company Jan 21, 2020, published by CPSC Feb 4, 2020

    The product, in the report: Electric Range

    Consumer is reporting that the knobs on top at the rear when anything touches it without turning it powers the range on. Caller stated that she placed the air fryer while the range was off and the unit touch the knob causing it power on high. She stated that she was in the room when she noticed that the cooktop was saying “hot surface”. She immediately removed the air fryer but it had started to melt which caused minor burns to her right fingers. She stated that the range eventually cool down and the hot surface came off.

    Consumer stated that this was the second incident she had with an air fryer. The first incident occurred as soon as she had the range installed around November 2016.

    Consumer sated that she contacted the company and informed them about the incident but she was referred to a Q&A line where she has to pay $5 to get her question answered.

    Consumer feels that the range knobs are sensitive and a fire hazard and should be recalled before consumers are seriously harmed.

    Bought from
    Lowes, Florida
    Bought
    Dec 30, 2016, about then
    Where
    Cape Coral, Florida: Home/Apartment/Condominium
    Who was involved
    Age 69, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, Level of care not known
  18. No one hurt

    Made Dec 6, 2019, sent to the company Jan 22, 2020, published by CPSC Feb 5, 2020

    The product, in the report: Electric Range

    Caller stated that the knobs turn on the electric range when brushed against slightly. She stated that there was a skewer left on the stove near to a burner that caused the item to burn and smoke filled the room. Caller stated that she noticed that the burners had a problem after it was installed but they usually catch it before there is an incident.

    Caller stated that the manufacturer was contacted and they advised her that the range was made as it should and that there was no safety issue. Caller feels that the knobs not made securely poses this fire hazard is dangerous and should be reported.

    Model
    NE58N9430FG
    Serial number
    0G1T7DCM60074Z
    Bought from
    Home Depot, Oregon
    Bought
    Oct 12, 2019, about then
    Where
    Yamhill, Oregon: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Nov 29, 2019, sent to the company Dec 27, 2019, published by CPSC Jan 10, 2020

    The product, in the report: The range is a slide in, stand-up, 30 inch range. It is a stainless steel and glass exterior range, with 4 burners and an oven.

    Fire in the kitchen: Samsung electric range Model NE58F9500ss Fire Hazard

    The subject range has burner control knobs on the front panel that turn on very easily with a mere bump and accidentally turn on the burners. There have been numerous fires caused by this situation and some houses have burned down. Samsung has known about this since at least 2015, but has not taken steps to rectify this danger. Going to the Samsung Community site reveals at least 97 complaints about this hazard. People just naturally put things on the glass top when not in use such as groceries, pizza boxes, backpacks, cutting boards, all sorts of things. On Oct 30, 2019, we had such a fire in our kitchen. Had we not been at home and heard the smoke alarms, the house may have burned down. A Samsung technician came to our house and said nothing was wrong with the range implying it was our fault for leaving combustible items on the glass top. He said Samsung would do nothing. There are other Samsung range models that have the same knobs. Please investigate this hazard and keep me informed of any actions. These ranges need to be recalled and fixed or replaced.

    Model
    NE58F9500SS
    Serial number
    J1967DCGB00611K
    Bought from
    Home Depot
    Bought
    Aug 26, 2019
    Where
    Melbourne, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  20. No incident, no one hurt

    Made Nov 2, 2019, sent to the company Nov 12, 2019, published by CPSC Nov 26, 2019

    The product, in the report: Samsung Electric Range

    My house has to be gutted because of a fire started by this range on 10/30/19. We lost our 2 puppies in the fire. I have had several issues bumping the knobs and I caught it every time until yesterday. The fire inspector could tell that the fire started through one of the right burners, but was unable to determine what caused the burner to turn on. The assumption was made that I may have bumped a knob as I was leaving the house. In just 30 minutes, after I left, the fire department arrived, but it was much too late.

    We are fortunate that we were not home, but the amount of guilt I feel for my sweet puppies is overwhelming and unbearable. Shame on Samsung for continuing to sell a product with such a design flaw.

    Model
    NE58F9500SS/AA
    Serial number
    J1967DCJ300875M
    Bought from
    Lowes
    Bought
    Nov 17, 2017, about then
    Where
    Port Saint Lucie, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    No Incident, No Injury
  21. No one hurt

    Made Oct 18, 2019, sent to the company Nov 14, 2019, published by CPSC Nov 29, 2019

    The product, in the report: Samsung electric range model number NE58F9500SS

    Please refer to the Samsung community website to see the MANY other complaints regarding this product. The range is Model number NE58F9500SS. The knobs on the range are so sensitive that they pose a serious fire hazard. Today, I entered my house after being in the yard for over 1 hour. The largest burner on the range was on High. I have no idea how long the burner was on, but the range top took about 30 minutes to cool down. Since I was the only 1 in the house, I know it must have been me who bumped the knobs. This isn’t the first time I have accidentally turned on a burner, but I have caught it the other times before I’ve left the house. I am very concerned about the fire hazard this range poses. A range should not be so sensitive, that merely brushing up next to it starts a burner. There are many complaints on the Samsung site from people who have actually caught things on fire because of this issue. I don’t know if others make formal complaints to the CPSC, so I wanted to make the concern known.

    Model
    NE589500SS
    Bought from
    Lowes
    Bought
    Nov 3, 2017
    Where
    Brevard, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  22. No one hurt

    Made Oct 11, 2019, sent to the company Nov 14, 2019, published by CPSC Nov 29, 2019

    The product, in the report: Electric smooth top range (4 burners & warming center) with oven

    The front left burner will sometimes turn on by itself. Additionally, someone could walk past the range and if it is touched or bumped slightly, the burner can come on. In some instances, the consumer is alerted to this, because the range cooling fan will turn on automatically.

    There is also a light on the range that indicates that a range burner is on. Sometimes, this light is what alerts them to the problem.

    The consumer applied tape to this burner’s control knob to stop the burner from coming on. However, during the night of 10/10/2019, the burner came on by itself. The consumer noted that they stopped using that burner several months ago, as the problem started happening more frequently.

    10/2019: The consumer has contacted the manufacturer several times and referred her to Service Quick (their technical service company). The consumer said that the manufacturer’s rep,. documented the details of her issue, but that the company, Service Quick, has not been responsive in terms of scheduling a service appointment.

    The consumer was given 10/18/2019, as a service date and Service Quick, is supposed to call her between 8:00am - 10:30am, to inform her if they can send a technician out on that day. And they did call and come out the same day,

    The consumer believes that this issue presents a fire and burn hazard.

    Model
    NE58S9500SS\AA
    Bought from
    Sears, Massachusetts
    Bought
    Jul 11, 2015, about then
    Where
    Acton, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  23. No one hurt

    Made Aug 10, 2019, sent to the company Aug 19, 2019, published by CPSC Sep 3, 2019

    The product, in the report: Samsung Model # NE59J3420S/AA Serial # 0CVX7DCH300063W White 5 burner smooth top freestanding electric range purchased 07/15/2016 from Best Buy, delivered and installed 07/16/2016.

    Samsung Smooth surface 5 burner cooktop, Model # NE59J3420S/AA, Serial # 0CVX7DCH300063W. Front right burner malfunctioned increasing temperature hotter and hotter until it cracked the surface of cooktop. As it continued getting hotter, would not allow for temperature adjustment to lower temperature setting. Only way to stop was to turn burner completely off. As the burner cooled after being turned off, the grass began to arc upward and cracked/broke. Following cool down of surface, the SURFACE HOT indicator light remained on until appliance was unplugged and removed from service. Have communicated with Samsung and although they sent tech to repair, continue to claim that upward broken surface was broken due to external force and will not accept that the burner malfunctioned and overheated resulting in the cooktop cracking. Samsung claims that “physical damage” is not their responsibility or liability.

    *** Left front burner can still operate and also overheats, assuming something broke regarding temperature control, but the result is the burner was uncontrollable unless turned off.***

    Model
    NE59J3420S/AA
    Serial number
    0CVX7DCH300063W
    Bought from
    Best Buy, South Carolina
    Bought
    Jul 15, 2016
    Where
    Goose Creek, South Carolina: Home/Apartment/Condominium
    Who was involved
    Age 45, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  24. No one hurt

    Made Aug 6, 2019, sent to the company Aug 14, 2019, published by CPSC Aug 28, 2019

    The product, in the report: Samsung NE58F9500SS Slide-in Electric Range by Samsung Samsung Model Info NE58F9500SS/AA Item Weight 234 pounds Product Dimensions 26 x 31 x 37 inches Item model number NE58F9500SS/AA Part Number NE58F9500SS/AA Color Stainless-Steel Fuel type Electric Sleek, slide-in design appears customized with cabinetry. Cook top includes 5 elements: 6/9 in. and 9/12 in. dual elements, two 6 in. elements and warming element. Dual Fast Boil element helps you boil water quickly and saves you time when cooking. Smooth ceramic surface is super easy to clean. Extra-large 5.8 cu. ft. oven easily accommodates a big roast, multiple casserole dishes or several racks of cookies. Intuitive controls offer simple, step-by-step instructions for choosing cooking options. Built-in probe allows you to monitor the temperature so you never have to guess whether your meats and poultry are cooked properly. Stylish, wide-angle glass oven window complements other modern kitchen elements. 1st available in 2013. (I retrieved this information from [REDACTED])

    I purchased my Samsung glass-top, built in stove from Best Buy in 2016. Since that time, there have been at least 2 incidences where an item on the cook top has burned by accident. The cause seems to be if someone leans against the front of the stove, the knobs that control the stove-top are on the front and with the least pressure and movement they will turn on the surface without anyone being aware of it. We have burned a towel, a pot, and a silicone hot pad. No one has been injured, there was no need for the fire department, but there was enough smoke to set off the fire alarms--that is how we discovered the problem. The only damage has been to my new white kitchen cabinets that were installed about the same time as the stove. There is silicone residue from the ash on all the raised surfaces of the cabinets. I will probably have to hire someone to clean the cabinets (I hope they can be cleaned), paint them if necessary--will depend on how they look once they are clean. I am 68 years old and cannot reach most of the affected cabinet fronts. I am not safe on a stool or ladder because of physical problems.

    Model
    NE58F9500SS
    Bought from
    Best Buy, Maryland
    Bought
    Dec 1, 2015
    Where
    Gaithersburg, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 34, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  25. First aid

    Made Jul 29, 2019, sent to the company Aug 7, 2019, published by CPSC Aug 21, 2019

    The product, in the report: Samsung free standing oven

    On 7/27/19 at about 8am we went to make breakfast and found that the outer oven door had exploded during the night the oven or the stove had not been used or on when this had happened we do not have pets or small kids that might of hit it and the last time it was used was 7/26/19 at about 6pm. There was shattered glass all over the floor and still falling out when we found it.

    Model
    FCQ321HTUX
    Serial number
    16097DDSB00924A
    Bought from
    Lowes
    Bought
    Dec 1, 2009, about then
    Where
    Nashville, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 52, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  26. First aid

    Made Jul 25, 2019, sent to the company Aug 2, 2019, published by CPSC Aug 16, 2019

    The product, in the report: Samsung electric range slide-in model number NE58K9430SS manufactured in June 2017 stainless steel convection

    The product is a Samsung electric range/oven slide-in model NE58K9430SS. Mine was manufactured in June 2017. I have had multiple issues with a new Samsung electric slide in range. The knobs, which control the stove top burners, do not need to be depressed and turned to activate the range top. Gently bumping into the burner knobs or digital screen activates and turns on heating elements. The burners have been accidentally and unknowingly been turned on by several people in our home which has resulted in injury and loss of property. Three incidents that stand out the most are listed.

    The first was a babysitter bumped the stove which turned the stove burner on high resulting in an object burning on the glass stove top. When smoke was smelled, the babysitter responded quickly and prevented a full kitchen fire. The second: I bumped a burner knob with my hip which resulted in the burner being turned on high heat, without my knowledge, ending with my finger being burned. The burner under the glass top was activated while my hand was resting on the glass top.

    The third: my dog touched the stove digital screen with his nose, in front of me, which then turned on the stove top “warmer” burner. I’ve had to keep my dog away from the stove so he doesn’t accidentally turn on the heating elements. So far he has turned on the self-clean feature, the timer, and the glass top warming element.

    A simple search online has shown countless numbers of these incidents. Samsung should repair these burner knobs so that they must be pushed in and rotated to activate the burners, just like every other safe range.

    Model
    NE58K9430SS/AA
    Serial number
    0D227DCJ600895X
    Bought from
    Home Depot, Colorado
    Bought
    Sep 1, 2017, about then
    Where
    Colorado Springs, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 35, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  27. No one hurt

    Made Jul 19, 2019, sent to the company Aug 22, 2019, published by CPSC Sep 6, 2019

    The product, in the report: Electric smooth top range knobs

    Caller stated that the stove knobs are extremely sensitive by barely bouncing against it the unit turns on without anyone’s knowledge. Caller stated that a pot holder was left on the stove and caught fire twice because of this incident.

    (7/19)The manufacturer was contacted and caller was advised that that the ranges were made in that manner. He stated that this has been ongoing since installation. Caller is concerned that this stove will start a house fire and should be reported.

    Model
    NE58K9430SS
    Serial number
    0d227dck600778n
    Bought from
    Home Depot, Oklahoma
    Bought
    Feb 16, 2019, about then
    Where
    Lawton, Oklahoma: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  28. No one hurt

    Made Jul 17, 2019, sent to the company Aug 8, 2019, published by CPSC Aug 22, 2019

    The product, in the report: Samsung range Model # NE59j7630SS

    I was heating up my Samsung range(model #NE59J7630SS) and all of a sudden the stove started sparking behind the panel. It then blew up in flames. As the fire dept. was coming my husband pulled the range out and was able to put out the fire. The fire dept said this shouldn’t happen with a range so they had an inspector come and inspect the range. The fire dept as seized the range as they want to investigate further. I have spent the last few days cleaning the smoke up in my kitchen. Grateful the fire didn’t go any further. My range was only 3 years old. When it was 1 year old(1 day past warrenty) I turned on the range to self clean and then it blew a fuse. The technician told me to pull the range out more so that it doesn’t get so hot as the range tends to blow a fuse easily when self-cleaning.

    Model
    NE59J7630SS
    Serial number
    OC8RDCH101677
    Bought from
    Coast Wholesale Appliances
    Bought
    Apr 1, 2016
    Where
    Calgary, Canada: Home/Apartment/Condominium
    Who was involved
    Age 60, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made May 6, 2019, sent to the company May 14, 2019, published by CPSC May 29, 2019

    The product, in the report: Samsung glass top elec. range

    Samsung elec. glass top range ne58k9430------ne58m9430

    I purchased this range in sept. of 2018 from Best Buy in Honolulu Hi.

    This product has a dangerous design flaw. Last Saturday, for the fourth time since I purchased this unit, I returned home to find one of the on- off knobs on high and a dangerously hot kitchen. This has happened three times previous to this incident. It is caused by the design and placement of the range knobs. These knobs are very large and protrude out in front of the range. Because of this, a person walking close by and brushing a knob can accidentally turn the knob to high. This is the fourth time this has happened in the 6 months I have owned this range. I consider this to be a potentially very dangerous situation. I talked to Samsung about the very serious matter several days ago and i was told that they were sorry but there were no other knobs available.

    Model
    ne58k9430-------ne58m9430
    Bought from
    Best buy, Hawaii
    Bought
    Sep 12, 2018, about then
    Where
    Honolulu, Hawaii: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung glass top elec.range, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Mar 17, 2019, sent to the company Mar 27, 2019, published by CPSC Apr 10, 2019

    The product, in the report: Black glass top electric range/stove

    I placed items in oven to bake, approximately 20 minutes later I was alerted by a loud alarm. I ran to the kitchen to find it was coming from my stove. I saw smoke coming from in back of the stove, when I pulled it from the wall, fire erupted from upper back grid. My kitchen was filled with smoke and after I blasted the fire it flashed back at least twice. I then pulled the pull from the socket gave the stove one more blast, grabbed my two year old grand son and ran out the door. I called 911. The firetrucks came and assessed the situation and told me I could go back in. The food in the oven was not burned nor was it effected at all. Burned marks can be seen on back of the stove and the metal at top of the back is discolored. The wires inside the stove (Coils) can be seen to be burnt. IT was an electrical fire. I am lucky that i was at home at the time and not in my back, front yard or even upstairs in my room or the bathroom. My grandson could have been killed or harmed. He suffers from severe respiratory and skin allergies. I call the company and the sent someone over three days later. He determined that a relay switch stuck open, got too hot and caught on fire. I was told I would have to wait another week for them to make a determination. I was told I have three choices: (1) get the switch fix. (2) get a voucher, (3) get a new samsung stove. But I don’t feel safe with a samsung stove. No one should buy one unless they can sit and watch it while they cook. I see their phones, microwaves and stoves are catching on fire all over internet. I see that no recalls are out and nothing is being done. I see where samsung is giving folks like me a difficult time and making statements like “these are only a few incidences out of the many we have sold” I think that someone or some child is going to be severely burned or killed before anything is done here. They are not going to voluntarily recall as they should, so shouldn’t you? I already spoke to the military exchange where i bought the stove, I spoke to Consumer Reports and I will speak to Attorney General in [REDACTED] about this. I am a 40% disable Vet, I anticipate having to purchase my own stove as I don’t want another samsung and i suppose that is what they are going to offer me. This is not fair. This is not safe. I depend on my military retirement to supplement my income. I work 12hrs per week. I now have to divert my money to pay for food as I can’t cook. This is not fair.

    Model
    NE59J7630SS
    Serial number
    0C807DCH600470J
    Bought from
    AAFES
    Bought
    Feb 21, 2017
    Where
    Hartford, Connecticut: Home/Apartment/Condominium
    Who was involved
    Age 2, Male
    The reporter’s relation to them
    Other Relative
    As this report names them
    made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  31. No one hurt

    Made Mar 10, 2019, sent to the company Mar 18, 2019, published by CPSC Apr 1, 2019

    The product, in the report: SAMSUNG MODEL # FTQ3531WUX

    TURNED OVEN ON TO PREHEAT . LOW BUZZING AND POPPING NOISE WAS HEARD AFTER ABOUT A MINUTE. FLAMES AND SMOKE WERE COMING OUT OF THE REAR VENTS WHERE ELECTRONIC CONTROLS ARE LOCATED. ONLY WAY TO STOP THE FIRE WAS TO UNPLUG THE STOVE AND FAN OUT THE FLAMES. QUITE A BIT OF SMOKE AND SOOT WERE IN THE AIR AFTERWARDS. CIRCUIT BOARD SHORTED OUT AND CURRENT WAS NOT CUT OFF UNTIL UNIT WAS UNPLUGGED FROM THE WALL- A CLEAR SAFETY CONCERN HAD THE STOVE BEEN ON AND WE WERE NOT HOME TO ACT QUICKLY.

    Model
    FTQ3531WUX
    Serial number
    189J7DDB600981L
    Bought from
    LOWES, Michigan
    Bought
    Nov 1, 2011
    Where
    Portage, Michigan: Home/Apartment/Condominium
    Who was involved
    Age 55, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  32. No one hurt

    Made Feb 4, 2019, sent to the company Feb 12, 2019, published by CPSC Feb 28, 2019

    The product, in the report: Samsung 5.8 cu. ft. Slide-In Electric Range with Self-Cleaning Dual Convection Oven in Stainless Steel

    A Samsung brand slide in range was purchased from Best Buy- Pacific division. After a professional installation by their installers-- The range heated the ceramic top elements when I had not “PUSHED and TURNED the knobs” and caught a piece of paper close by on fire . When you lightly touch the outside knobs( the ones that control front burners) the burner is powered on. The knobs themselves are extremely easy to turn-- in other words they could be turned by a child with little effort -- due to location and design. We alerted the retailer, who was not interested in assisting with this problem. We have contacted them about 9-10 times with little results-- we finally contacted Samsung who sent someone to look at the unit-- He was not interested in assisting either. Our main concern is Fire hazard-- someone brushes against this knob the person walks away and a fire occurs as a result. Model #NE58F9500SS Serial #J1967DCG300588

    Please address written responses to office: [REDACTED]

    Model
    NE58F9500SS
    Serial number
    #J1967DCG300588
    Bought from
    Best Buy, Texas
    Where
    Flower Mound, Texas: Home/Apartment/Condominium
    Who was involved
    Age 61, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand SAMSUNG- 5.8 cu. ft. Slide-In Electric Range, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  33. Seen by a doctor or nurse

    Made Jan 23, 2019, sent to the company Feb 5, 2019, published by CPSC Feb 21, 2019

    The product, in the report: Samsung slide in electric range

    A fire occurred in our kitchen on Jan. 20, 2019. This happened as a result of the knob on our stove being accidentally bumped and turned the stove on. This is at least the 4th time this has happened, this one resulted in injuries to my daughter. I’ve researched and this has been a common problem with Samsung ranges, and to date it appears that they have not taken responsibility for the obvious design flaw.

    Model
    NE58K9430SS
    Serial number
    0D227DCH700502H
    Bought from
    The Home Depot
    Bought
    Feb 1, 2017
    Where
    Brookville, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 17, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  34. No one hurt

    Made Dec 17, 2018, sent to the company Jan 29, 2019, published by CPSC Feb 12, 2019

    The product, in the report: Samsung electric glass-top range. This is an inherent design flaw of this widely available new glass-top electric range, installed in 2018. The Model # is Samsung NE58K9430SS. A slightly upgraded model (NE58F9500SS) also has the same inherent design flaw. Both of these are slide-in ranges, but are identical with several additional models which all have the same design flaw.

    PROBLEM: Control knobs for range top burners are easily turned on unintentionally, leading to a significant risk of burn injuries and house fires.

    INCIDENT: On several occasions, a person leaning toward the counter (to reach an upper kitchen cabinet, etc), has unknowingly and accidentally pushed in one of the burner the knobs and turned a stove-top burner element on with their body. This has led to the burner(s) turning on unintentionally without warning, which one one occasion, melted plastic objects on and near the stove, and starting a small fire of combustible material, which if not contained, could have led to loss of the entire house/structure.

    BACKGROUND: The range-top burner control knobs are lightly spring-loaded and turn when pushed in slightly with minimal pressure. Due to their location, it is easy to inadvertently push them in with the front of your body (near the person’s waist).

    SOLUTION: One possible solution would be to retrofit these controls with a strong spring requiring more pressure to push in, to release and then turn the control knobs.

    This is an inherent design flaw of this widely available new glass-top electric range, installed in 2018.

    EFFECTED MODELS: The Model # is Samsung NE58K9430SS. A slightly upgraded model (Samsung NE58F9500SS) also has the same inherent design flaw. Sold by Home Depot, [REDACTED], and others.

    Model
    NE58K9430SS
    Bought from
    Home Depot, Missouri
    Bought
    Sep 1, 2018, about then
    Where
    BALLWIN, Missouri: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Oct 20, 2018, sent to the company Oct 29, 2018, published by CPSC Nov 13, 2018

    The product, in the report: Samsung Electric Range

    We purchased a Samsung range for our kitchen on October 13, 2016. It is an electric range - model # NE58K9430SS - for which we paid $1219 at our local Home Depot. Since purchase we have had several close calls related to fire. The knobs to control the cooktop are located on the front of the unit. The knobs are very sensitive to touch and have been turned on without our knowledge with the slightest touch while cleaning or passing by. Once we actually left the house without realizing the cooktop was on and returned to find the cooktop bright red and so hot that the overhead vent fan turned on in response to the heat. Fortunately we had not left any pans or kettles on the stove. The most recent instance occurred on October 7, 2018. The burner was on without our realizing it and this caused a nearby pizza box to catch fire. Again, we were fortunate to have been able to get the box outside before the fire spread. These are two examples of several instances when the cooktop was on when we did not intend it to be.

    In reviewing information online and in speaking with Samsung, it is clear that this is a known issue that has caused many other consumers similar problems and safety concern. I received a call from Samsung on October 10, 2018 in response to a live chat and an email in which I expressed concerns about the unsafe functioning of this range. The Samsung representative acknowledged this is a known problem. Her only suggestion was that we use child-proof door handle covers on our stove knobs. Given the sensitivity of the knobs, the use of the child-proof covers does not prevent the knobs from being activated.

    We no longer feel that this range is a safe appliance for our home. We feel that Samsung needs to take action to prevent a tragedy in their customers’ homes.

    Model
    NE58K9430
    Serial number
    0D227DCH901042J
    Bought from
    Home Depot
    Bought
    Oct 13, 2016
    Where
    Amherst, New York: Home/Apartment/Condominium
    Who was involved
    Age 63, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  36. No one hurt

    Made Oct 11, 2018, sent to the company Oct 19, 2018, published by CPSC Nov 2, 2018

    The product, in the report: Slide in electric range

    This slide in range is a huge fire hazard. The knobs on the front are extremely easy to accidentally turn. We have had it for a week, and already had three incidents where the knobs for the stove burner was turned on accidentally and set paper/plastic on top of it afire. This range needs to be recalled ASAP.

    Model
    NE58F9500SS
    Bought from
    Lowes, North Carolina
    Bought
    Sep 29, 2018
    Where
    Sanford, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  37. No one hurt

    Made Oct 4, 2018, sent to the company Oct 15, 2018, published by CPSC Oct 29, 2018

    The product, in the report: Samsung electric cooking range with glass top.

    I have this Samsung cooking range with model number NE58F9500SS and found out that is causing a danger in the kitchen because the range top knobs turns too easily. The knobs are at adult hip height and turns on with the slightest contact -- a simple brush against the stove and a burner turns on. For us this resulted in a burning some of my placemats that was on the glass top and there are other few instances that might have caused a fire if we didn’t see it. -- this is a serious issue that Samsung needs to address.

    Model
    NE58F9500SS
    Serial number
    J1967DDDB00073H
    Bought
    Dec 14, 2014, about then
    Where
    California: Home/Apartment/Condominium
    Who was involved
    Age 54, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Sep 17, 2018, sent to the company Nov 9, 2018, published by CPSC Nov 27, 2018

    The product, in the report: smooth top electric range

    (09/15/2018) The consumer stated that the knobs are waist high. The knobs on the range were brushed accidently. The consumer was not aware that the range was on until there was a smell of plastic. A plastic cover that was left on top of the range started melting.

    There were no damages or injuries.

    Model
    NE58F9500SS/AA
    Bought from
    Brands Mart, Florida
    Bought
    Aug 20, 2017
    Where
    Miami, Florida: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  39. Seen by a doctor or nurse

    Made Aug 28, 2018, sent to the company Sep 5, 2018, published by CPSC Sep 19, 2018

    The product, in the report: Samsung Electric Range

    I purchased a Samsung oven back in mid September of 2017. I spilled a gallon of milk in my kitchen and it subsequently went under the oven. I took the warming drawer out and went to clean it up. There’s a 2 flat pieces of metal that run under the oven. They are both extremely sharp, so much so that I accidentally ran my finger over the side of it, and it sliced my finger open and almost razored off my side of my pinky. The edges aren’t finished and pose a significant risk to people cleaning under their oven. Not only that, the exposed sides of the drawer are not finished either and extremely sharp too. My children could easily hurt themselves if they try to come play with the oven while I’m doing dishes or what not. This is a design flaw by Samsung that poses risk to everyone who’s purchased this oven or maybe all ovens. There’s no warnings, and I contacted Samsung, and all I received was “Are you okay”, no I’ll replace the unit or refund your money to purchase a safer item. They offered to have someone come look at it but they said they wouldn’t be able to fix it because that’s the way it was designed. What worth is that? They had zero sympathy and felt like they were just covering their bases by contacting me. I asked for a manager and they told me it’s how it’s designed and I should contact a professional when servicing my oven. I wasn’t servicing it, I took the drawer out that’s user accessible to clean under the oven.

    Model
    NE59M4310SS/AA
    Serial number
    0EQB7DCJ301175T
    Bought from
    Lowe’s Hardware
    Bought
    Sep 12, 2017
    Where
    WALWORTH, New York: Home/Apartment/Condominium
    Who was involved
    Age 30, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  40. No one hurt

    Made Jul 24, 2018, sent to the company Aug 1, 2018, published by CPSC Aug 15, 2018

    The product, in the report: Samsung Electric Range NE59J7630SW/AA; Serial number 0C8S7DCJB00494Y. While Samsung electric range-- flat top with convection oven.

    I purchased a Samsung range on 12/28/17 from Home Depot in Cordele, GA. The Model is Samsung NE59J7630SW/AA. The serial number is 0C8S7DCJB00494Y. On 7/8/18 at approximately 7:15pm, I was cooking on the cooktop. When I was across the room with my back to the range, I heard what sounded to be a loud explosion from the range area. (It sounded like a gunshot). When I turned around, I saw the front glass on the range had shattered into many pieces. Only a few had fallen down, but there were thousands cracked. The oven was NOT on at the time and had not been on that day. There was no heat anywhere on the oven door or around in-- only where the cooktop was on. NOTHING had hit the oven door at any time and I was thankfully not standing at the range at the time it happened. This was a very frightening experience and later the glass began to fall down as I have awaited resolution with the 1 year warranty with Samsung and Home Depot. (Samsung is NOT standing by their warranty at this point, claiming that it was the result of something hitting it.) This was NOT the result of something hitting it and should be considered a hazard, as there was apparently a defect in the glass. I have seen online where this occurs with various company range products and is being monitored. I am very disappointed in the failure of Samsung to stand behind its product; however, I am concerned for the public that there may be a larger issue which could cause harm to others.

    Model
    NE59J7630SW/AA
    Serial number
    0C8S7DCJB00494Y
    Bought from
    Home Depot, Georgia
    Bought
    Dec 28, 2017
    Where
    Pineview, Georgia: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Jul 2, 2018, sent to the company Jul 11, 2018, published by CPSC Jul 25, 2018

    The product, in the report: Slide in electric glass top oven

    Cooktop control knobs are too sensitive and are often turned on by brushing up against the knobs while cooking, or even our dogs searching for leftovers on the counter. I have walked into the kitchen many times to find a burner bright red with no one in the vicinity. I feel fortunate that this has not caused any serious injuries at this time, the scariest incident happened in the middle of the night put when I awoke due my dogs barking and could feel the heat from the stove at the top of my stairs as I went to explore the cause of their barking. As I had found before, a large element was on high.

    Model
    NE 589500SS
    Serial number
    J1967DCG100430B
    Bought from
    Best buy appliances, New Hampshire
    Bought
    Jun 10, 2015, about then
    Where
    White River Junction, Vermont: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  42. No one hurt

    Made Jun 20, 2018, sent to the company Jun 28, 2018, published by CPSC Jul 13, 2018

    The product, in the report: Samsung range model number Ne59j7630sg

    I used the self clean feature on my Samsung range model number Ne59j7630sg for the first time and it got so hot that it shut down the control panel and the oven remains locked. I flipped the breaker and also unplugged the appliance and it didn’t reset the range like customer service thought it would. I also held the off/clear button for 3 seconds as I was told to do with no result. This is a fire hazard not only because of the heat inside the oven but also because it stresses the electrical components of the range. It seems to be a common issue with Samsung ranges but they will not issue a recall.

    Model
    Ne59j7630sg
    Serial number
    0cy57dch303409d
    Bought from
    Ekblad’s Appliance Store
    Bought
    May 31, 2016
    Where
    Williston, United States: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made Apr 26, 2018, sent to the company Jun 8, 2018, published by CPSC Jun 22, 2018

    The product, in the report: electric stove

    (04/26/2018) The consumer stated that the two front burners on the stove goes up to high automatically. Today she was cooking sausage. She had one of the burners on low and walked away from the stove for about three minutes. When she returned the burner was on high and the stove was very hot.

    The consumer also indicated that this is not the first time that this has happened.

    No injury or damages.

    Model
    FTQ3531WUX
    Serial number
    189J7DDB402823Z
    Bought from
    Lowes, Idaho
    Bought
    Jun 8, 2008
    Where
    Siler, Idaho: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  44. No one hurt

    Made Mar 28, 2018, sent to the company Jul 20, 2018, published by CPSC Aug 3, 2018

    The product, in the report: Samsung Range NE59M4320

    I purchased a Samsung Electric Range in November 2017 and had three separate incidences of a fire on the top of the burner due to knops that turn on too easily and this stove is a fire hazard. This should be addressed and this model should be removed from the market.

    Model
    NE59M43205
    Serial number
    OEQJ7DCJ801398X
    Bought from
    Lowes
    Bought
    Nov 16, 2017
    Where
    Vernon Center, New York: Home/Apartment/Condominium
    Who was involved
    Age 60, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  45. No one hurt

    Made Mar 27, 2018, sent to the company May 17, 2018, published by CPSC Jun 1, 2018

    The product, in the report: electric range

    The submitter said the control knobs are very sensitive to the touch and with a minor push they turn on. The submitter said the range was installed on Saturday, March 24, 2018 and there have been eight incidents. The submitter believes the range is unsafe and should be recalled. She has read many reports online about similar incidents with the range.

    The submitter contacted the firm today to express her safety concerns and they advised her the range was working as it’s supposed to.

    The submitter said the range was delivered in February of 2018.

    Model
    NE58F9500SS
    UPC
    Unknown
    Serial number
    Unknown
    Bought from
    Home Depot, Tennessee
    Bought
    Nov 15, 2017, about then
    Where
    Knoxville, Tennessee: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made Mar 14, 2018, sent to the company Jun 15, 2018, published by CPSC Jun 29, 2018

    The product, in the report: Glass top electric range and oven. Stainless steel, black glass top with front mounted control knobs. Manufactured in January of 2015 unknown specific date.

    On two occasions, the knobs on our Samsung Glass top electric range were bumped inadvertently. This caused a burner to activate ultimately melting and setting fire to a plastic bowl that was on the glass surface. Fortunately, my wife was able to shut off the stove and remove the bowl to the sink before further fire damage occurred. This occurrence was on March 14, 2018. The first occurrence was approximately two years ago in the summer of 2016 when the knob was bumped by a passing person, activated and burned a laptop computer case. There have been several other activations caused by our children bumping into the range and activating the burners. The knobs are extremely sensitive to being “bumped” by persons working normally in the kitchen. They are mounted on the front of the range at approximately waist level. Because the accidental activation is so prevalent, we have begun to remove the knobs when the range is not in use. The model # is NE58F9500SS. It was manufactured in Thailand in January of 2015

    Model
    NE58F9500SS
    Serial number
    J1967DDG100735R
    Bought from
    Best Buy, Delaware
    Bought
    Jan 6, 2016, about then
    Where
    Middletown, Delaware: Home/Apartment/Condominium
    Who was involved
    Age 40, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Jan 23, 2018, sent to the company May 11, 2018, published by CPSC May 25, 2018

    The product, in the report: Electric range with double oven

    In the fall of 2017, the consumer noticed that the oven rack in the smaller-top oven had the potential to tip over when it was pulled out. The rack is used on the In the number 7 track position, the steel oven rack can act like a seesaw and fall down. There is a track that the oven rack sets in, but there is nothing on the track to keep the rack level and secure it, when it’s pulled out.

    All of the other track positions in the oven, use the track above them to prevent this from happening. There is nothing but the top of the oven itself to stop the rack from falling, when it’s in that #7 position.

    The consumer’s wife was cooking approximately a week ago. Grease from the dish that was being cooked at the time, spilled on the floor and inside the oven and onto the oven’s glass pane., when that rack was pulled out. The wife was standing on the side of the oven, so she avoided injury.

    1/23/2018: The consumer called the manufacturer and reported the issue to them. The rep. transferred the consumer over to a manager for ovens. That person told the consumer that the #7 position is not intended to be used for cooking. However, the consumer pointed out that the oven’s owner manual showed a picture and provides instructions where the rack can be used in the #7 track position. The manager repeatedly indicating that one of the lower tracks should be used. Nothing else transpired out of the conversation.

    The consumer said this presents a burn and fire hazard and the problem can occur regardless of the size of dish that is placed on that rack.

    The consumer is aware of the problem, so he & his wife try not to use that track. However, some foods are required to be cooked on the broil setting and that is the track/#7 position that the owner’s manual recommends.

    The range/oven did not appear to be included in any CPSC Recall.

    Model
    NE59J7850WS
    Bought from
    Lowes, Delaware
    Bought
    Jul 6, 2017
    Where
    Millville, Delaware: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Jan 2, 2018, sent to the company Mar 21, 2018, published by CPSC Apr 5, 2018

    The product, in the report: electric range

    Our Samsung electric range model NE59J7650WS/AA has a recurring temperature sudden rise to 550 degrees f problem. It has happened a few times since purchase approximately 2 years ago. We have recently had a lower temperature than normal suspected so we installed an analog thermometer in the oven. We monitored a consistent low temperature than the control readout said, usually about 30 to 50 degrees colder. After about 30 minutes it would be at the proper set temperature, this happened quite often during the holiday baking time frame. Several times it spiked to over 550 when set at 325. The last time this happened I noticed the upper broiling element was on high. I shut it off several times and each time the element came back on and the oven controller showed it was operating at 350 degrees. We shut it off and let it cool for 1 day. I turned it on the next day, set the temp to 375, readout said it was 375, analog thermometer said 330. It slowly climbed to 350 in 20 minutes then the temperature rose to 375 and then to 400 in a few minutes. The top element didn’t turn on this time. I shut it off and wrote to Samsung and then to this website.

    Model
    NE59J7650WS/AA
    Serial number
    0C8T7DCG500576
    Bought from
    Lowes, Michigan
    Bought
    Aug 3, 2015, about then
    Where
    Gladwin, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  49. No one hurt

    Made Dec 30, 2017, sent to the company Jan 9, 2018, published by CPSC Jan 25, 2018

    The product, in the report: Electric glass top range

    Samsung electric range has poorly designed knobs that are easily & Accidently turned on, causing stovetop fires. I found the community on Samsung website who all say Samsung won’t recall or replace the stoves because they are still operational. My first stove fire occurred December 24th this year, after I (unknowingly) accidentally bumped into the stove knobs on front of the stove. Now I’m scared to death to keep this stove in my house! Samsung has no fix for this dangerous problem.

    Model
    NE58F9500SS
    Serial number
    J1967DCFA01534K
    Bought from
    Home Depot, Louisiana
    Bought
    Dec 1, 2014
    Where
    river ridge, Louisiana: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  50. No one hurt

    Made Dec 29, 2017, sent to the company Mar 16, 2018, published by CPSC Apr 2, 2018

    The product, in the report: Stainless & black induction cook top convection oven range

    We have a stainless & black Samsung model #FTQ353IWUX conduction ceramic cook top & self/steam cleaning convection oven which we bought in 2010. The back of the digital control panel popped & caught fire while heating a frozen pizza. The fire was rolling out the back of the stove and up on to the cabinets above, if we had not been right there when it happened, it could have resulted in a much larger fire. The control panel quit operating once it caught fire but the oven did not. The door had initially locked shut when I tried to pull the stove out from between the cabinets, but it eventually let me open the door (which was very hot) so I could pull it out, put out the fire (I had to blow it out since I did not have an extinguisher handy), and unplug the power cord. I took the back panel off of the back of the control panel and saw that a power relay (Tyco Electronics T9ASID22-12 Porter Brumfield) on the back of the circuit panel marked “Broil” had the side blown out of it and melted & caught fire.

    Model
    FTQ353IWUX
    Serial number
    189J7DD2401035E
    Bought from
    Lowes, Ohio
    Bought
    Apr 5, 2010
    Where
    Trenton, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  51. Seen by a doctor or nurse

    Made Dec 26, 2017, sent to the company Feb 2, 2018, published by CPSC Feb 16, 2018

    The product, in the report: electric range

    The submitter said his range poses a fire hazard and he believes it should be recalled.

    The submitter said the control knobs to the stove top burners are too sensitive and have turned on when someone accidently rubs on them. The submitter said there have been two incident when this has happened and it led to a fire. The first incident occurred on December 18 and the other occurred yesterday, December 25. The submitter said his brother burned his finger yesterday trying to put out the fire. The submitter said he is a medical professional and treated the burns.

    The submitter read many similar complaints online and believes the firm has a design flaw with their ranges.

    The submitter contacted the firm to report the issue and he was offered replacement knobs. The submitter does not believe the replacement knobs will address the safety hazard but he accepted the firm’s offer.

    The submitter said the circuit board has been replaced twice because it stopped working after the self clean feature was used. The submitter said the first repair occurred a year ago and the other was a year and a half ago.

    Model
    NE58F9500SS/AA
    UPC
    Unknown
    Serial number
    J1967DDG101901Z
    Bought from
    Best Buy, Nebraska
    Bought
    Nov 27, 2015, about then
    Where
    Lincoln, Nebraska: Home/Apartment/Condominium
    Who was involved
    Age 47, Male
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  52. No one hurt

    Made Dec 20, 2017, sent to the company Dec 29, 2017, published by CPSC Jan 16, 2018

    The product, in the report: Samsung electric range.

    I baked a a squash in my oven, took it out and turned off my oven. 5 minutes later the glass on the front of my range exploded and continued to explode for the next 40 minutes until there was basically no glass left on the oven door.

    Model
    NE59M4320SS/AA
    Serial number
    0EQJ7DAJ102445K
    Bought from
    home depot, Connecticut
    Bought
    Apr 9, 2017
    Where
    southington, Connecticut: Home/Apartment/Condominium
    Who was involved
    Age 41, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung Range, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made Dec 5, 2017, sent to the company Dec 13, 2017, published by CPSC Dec 28, 2017

    The product, in the report: Samsung Electric Range

    When any of the knobs are bumped into or leaned against, the switch controlling the heating element turns automatically and activates the heating element. the activation of this knob/switch should require a two step process of push and turn of the knob. However, this range requires only a slight push of the knob for the knob to rotate automatically, resulting in the range accidentally turning on. This has happened on multiple occasions.

    Model
    NE58F9500SS/AA
    Serial number
    J1967DCH602843X
    Bought from
    hhgregg, Florida
    Bought
    Aug 23, 2016
    Where
    Aventura, Florida: Unspecified
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Nov 27, 2017, sent to the company Mar 19, 2018, published by CPSC Apr 3, 2018

    The product, in the report: The digital part of the stove caught fire.

    My husband and I bought a stove from Sears outlet, brand new in the box about a year ago. My husband was cooking on it and the digital part caught fire.

    UPC
    DG68-00099A-02
    Bought from
    Sears Outlet
    Bought
    Nov 20, 2016, about then
    Where
    Clayton, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Nov 23, 2017, sent to the company Dec 7, 2017, published by CPSC Dec 21, 2017

    The product, in the report: Samsung electric range model FTQ3531WUX purchased for my home in June of 2011. Over the past six months the front two large burners fail to regulate properly remaining at the high heat setting most of the time no matter where the regulator dial is set. I see this as a high potential fire hazard not to mention a lot of burned food.

    I purchased a Samsung electric range model #FTQ3531WUX when I build my house in 2011. Within the past six months the front two burners do not regulate properly. Most of the time they go and stay at the high heat setting. At the very least this causes frequent burning of food and has a high potential to be a fire risk. The initial incident date and the purchase date are approximate dates.

    Model
    FTQ3531 WUX
    Serial number
    189J7DDZC00576B
    Bought from
    Sears, North Carolina
    Bought
    Jun 15, 2011, about then
    Where
    Hampstead, North Carolina: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  56. No one hurt

    Made Nov 7, 2017, sent to the company Mar 12, 2018, published by CPSC Mar 27, 2018

    The product, in the report: Samsung Electric Smoothtop Range

    Samsung Flat Top electric range. 2 of 5 burners only go to full on no matter what the setting damaging cookware and pose fire hazards. We contacted Samsung but they won’t do anything.

    Model
    FT0387LWGX
    Serial number
    18817DDZC00244V
    Bought from
    Sears
    Bought
    Jun 7, 2011
    Where
    cincinnati, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 51, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  57. No one hurt

    Made Nov 1, 2017, sent to the company Dec 15, 2017, published by CPSC Jan 2, 2018

    The product, in the report: My wife was cooking corn-on-the-cob on the right front burner. After taking the food into another room we heard what sounded like a shotgun going off in the kitchen. When we went back to the kitchen we found that the left front burner glass top had exploded. Samsung would not repair it under warranty.

    Kitchen Range Manufacturer: Samsung Serial number: NE59J7630SS Purchase date: 12/3/2016

    My wife was cooking corn-on-the-cob on the right front burner. After taking the food into another room we heard what sounded like a shotgun going off in the kitchen. When we went back to the kitchen we found that the left front burner glass top had exploded. Samsung would not repair it under warranty.

    Serial number
    NE59J7630SS
    Bought from
    Lowes, Ohio
    Bought
    Dec 3, 2016
    Where
    Newark, Ohio: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Oct 26, 2017, sent to the company Feb 12, 2018, published by CPSC Feb 27, 2018

    The product, in the report: Samsung Model NE58F9500SS/AA, SN J1967DCH701025L, chrome finish, convection oven with glass top.

    The knobs on our new [REDACTED] Electric stove are large and bulky, protruding out from the front of the stove. They operate by pushing them in and turning them. Unfortunately they are easy to push in by leaning on them, and turn very easily. As a consequence we have turned on burners many (dozens) times just by working at or around the stove. Once while unloading groceries, a bag which was placed adjacent to the stove burst in flame, I threw it in the sink to put it out. To make matters worse, the high heat burners are at the front of the stove so if you are working on the back burners you can accidentally turn them on...and they’re intense! Seems like this is an old school flaw Samsung should know about, or that they should have detected in a product safety review. They were remiss. The knob should pull out, if anything, I’d rather turn a burner off than burn down my house. THIS IS A SERIOUS PROBLEM!

    Model
    NE58F9500SS/AA
    Serial number
    SN J1967DCH701025L
    Bought from
    Barrons
    Bought
    Oct 11, 2017, about then
    Where
    LONDONDERRY, Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Oct 24, 2017, sent to the company Dec 12, 2017, published by CPSC Dec 27, 2017

    The product, in the report: Sam sung Electric Stove Model 01NE58F9500SS Serial number J1967DDG202010V

    Unintentional turning on top burners on Electric stove causing fire. A simple accidental bump of the hip to the control knob will turn the top burners on unintentionally. This had started a fire in our Kitchen when a guest leaned over the stove to get a slice of pizza and bumped the control knob which turned the burner on.

    The burner had been found on unintentionally 3 times previously but we had not understood how that was happening prior to the fire.

    I contacted Samsung customer service 3 times to try to talk with someone in their product liability team and all three times my transaction number case was closed without any conversation from their team.

    We currently remove the knobs from the stove when not in use to avoid another fire.

    Model
    01NE58F9500SS
    Serial number
    J1967DDG202010V
    Bought from
    Lowes, Oregon
    Bought
    May 30, 2015, about then
    Where
    Oregon City, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 62, Male
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Sam Sung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  60. No one hurt

    Made Oct 10, 2017, sent to the company Oct 18, 2017, published by CPSC Nov 1, 2017

    The product, in the report: Slide in electric range. Smooth top with convection oven.

    The product is a Samsung Electric Range Model NE58F9500SS - Slide in range with knobs and LED control panel on front of range. Though the instruction manual indicates you are to push the knob in to turn on the element, the outer most knobs turn on with little effort i.e., you brush against the knob while reaching for something in an upper cabinet and the range turns on. We’ve experienced the above several times and had a contractor back into the knob while working in the kitchen, also resulting in unknowingly turning the cook surface on. It’s not a stretch to be concerned that a child or pet could also easily activate the range. When the cook surface is turned on it does not issue a warning beep. A small “hot surface” indicator on the cook surface is the only indication that the cook top is on. The instruction manual does include the warning, “Do not lean on the range as you may turn the control knobs inattentively.”, however it takes minimal contact for the cook top to be turned on. To avoid accidentally turning the cook surface on, we’ve removed the knobs.

    Model
    NE58F9500SS/AA
    UPC
    887276988191
    Serial number
    J1967DCJ102205A
    Bought from
    Lowe’s
    Bought
    Jul 5, 2017
    Where
    South Glens Falls, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  61. No one hurt

    Made Sep 17, 2017, sent to the company Sep 25, 2017, published by CPSC Oct 10, 2017

    The product, in the report: Samsung Electric Range Model# FTQ353IWUX. Stainless steel/black smooth top range bought from Lowes Home improvement on 11/28/2011.

    After turning off my Samsung Stove I heard loud popping and banging sounds and then the back of the unit caught on fire. It looks like the circuit board was the item that started the fire. There have been MANY complaints on Amazon with the same issue! There needs to be a recall before someone dies in a house fire caused by this product! Here are some of the reviews...

    1.0 out of 5 starsFIRE HAZARD BEWARE By [REDACTED] on December 20, 2013 I Baught my Samsung FTQ353IWUX from a local B&M store not going to mention names in June 2011, manufacturer label shows the stove manufactured in April 2011. I feel compelled to write a review for all consumers to BEWARE of this stove and buy at your own risk. As late as Thanksgiving this year 2013 I would’ve said this was one of the best purchases I made however 2 days after Thanksgiving we were cooking casadeas in the oven using the convection feature. Only 1 batch had been made and we were sitting down to eat them when with no warning there was a pop, spark, and FIRE from the stove NO WARNING. Thank goodness we were in the room and able to respond however, how many times have we not been there? How many of you leave the stove when the oven is on? This stove is less then 2.5 years old who would think it would catch fire after such a short period of time with no warning. I’ve included pictures to show the result. I did purchase the extended warranty which is the only thing that will get me another stove. However the original tech only wanted to replace the circuit board and wire harness. HUH of course in his defense he didn’t really take the entire back off the appliance to discover all the damage caused by the fire even though that was his job. He was trained by Samsung after all. Please for you and your families safety PLEASE consider carefully any appliance from this manufacturer if only I would’ve known then what I know now even though I did do research before purchase. These products should be recalled for safety reasons however their not so it’s our jobs as a consumer to protect our home and families. If we wouldn’t have been in the kitchen when this happened it would’ve been our entire house. [REDACTED] 5 days [REDACTED] reply [REDACTED] earlier post Report abuse This just happened to our Samsung FTQ3531WUX, manufactured in 2010. Oven was preheating, we heard a popping sound, then “electrical-fire” smell quickly filled the house. Thankfully my husband was in the kitchen when it happened and quickly pulled the range away from the wall and unplugged it. Inspection of the back of the range shows several blackened areas and melted wires and connectors. So thankful we were in the house when this happened.

    We purchased a home in April with this range already in the home. Two weeks ago we were using the oven and heard a pop...then smoke coming from back of the range. Samsung not much help as we do not have the receipt. Definitely feel this is a safety issue. If you asked Customer Service, they have had no issues!!! Don’t really want to put the money into replacing the main board if this range is a lemon.

    [REDACTED] months [REDACTED] reply [REDACTED] earlier post Report abuse We just had the same experience with our Samsung oven. We were making fries in the oven. I walked out of the room for a bit, and when I returned there were flames and smoke coming out of the back of the oven. I pulled it away from the wall to prevent starting my house on fire. Then there was a loud pop coming from the back of the oven. The fire and smoke came to a stop and I was able to unplug it. Very scary. Thank God I was home and walked into the room as it was on fire. I have a call into Samsung wondering what they’ll do. I’m wondering if anyone has had any luck with this. It seems Samsung has a serious issue they haven’t resolved. Hopefully nobody’s house burns down because of this.

    Ours also caught fire on 7/9/16. Same model, same year as all the rest. We were told by customer service that they had no knowledge of this happening to anyone else. They want us to pay for parts to fix it. WHAT? YOUR STOVE CAUGHT FIRE and you want ME TO PAY? Wondering if anyone has had any luck getting help from Samsung on this problem?

    Model
    FTQ353IWUX
    Serial number
    189J7DDB801193H
    Bought from
    Lowes Home Improvement
    Bought
    Nov 28, 2011
    Where
    Gastonia, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 35, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made Sep 13, 2017, sent to the company Sep 20, 2017, published by CPSC Oct 4, 2017

    The product, in the report: Samsung FTQ353IWUX 30 Freestanding Electric Range with 5 Cooking Elements 3Fan Convection Cooking 59 cu ft Capacity Steam and Self Clean Warming Drawer

    We were using the stove and oven preparing dinner when smoke and flames and popping sounds arose from the back of the range. My husband quickly pulled the range away from the wall and unplugged it, as the smoke and unmistakable smell of an electrical fire spread through the house. An inspection of the rear of the range revealed several burned areas--wires leading to the element, light, and elsewhere--as well as melted plastic connectors. While we don’t leave the stove unattended while in use, it is not unusual for us to go into the yard while something is in the oven. Thankfully this was not the case Monday evening as we would likely have been dealing with a house fire.

    Model
    FTQ353IWUX
    Serial number
    S/N 189J7DDZ900406M
    Bought from
    Lowes Home Improvement
    Bought
    Sep 30, 2011, about then
    Where
    OXFORD, North Carolina: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made Aug 18, 2017, sent to the company Aug 28, 2017, published by CPSC Sep 13, 2017

    The product, in the report: Samsung Chef Collection 30’ electric slide in range with dual oven functionality, self-cleaning with ceramic glass stovetop, black/stainless

    My Samsung slide in range model NE58H9950WS has sensitive electronic controls and it sometimes is accidentally turned on if touched when I lean/reach over it. I was cleaning my countertop around the range when a warming function was accidentally turned on. I heard a very loud and long buzzing sound which I discovered was coming from the range. Smoke was coming from around the range and counter. I tried to turn off the oven warming but was not able to do so. I ran to my electrical breaker box and turned off electricity to stop feeding power to what was clearly an electrical fire. (I was not cooking food or cleaning my oven at the time.) I contacted Samsung because I believe the range is unsafe/defective. They said my 3yr 1mo old range is out of warranty and they have no interest in investigating the electrical safety issue.

    Model
    NE58H9950WS
    UPC
    M/C: NE58H9950WS/AA
    Serial number
    0BK87DDF200068X
    Bought from
    Best Buy, California
    Bought
    May 27, 2014
    Where
    corte madera, California: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  64. Hurt, care not known

    Made Aug 7, 2017, sent to the company Sep 11, 2017, published by CPSC Sep 25, 2017

    The product, in the report: Electric Range

    This consumer is reporting his electric range which he purchased August 31, 2016 from Best Buy in Florida. Until Tuesday, August 1, 2017 he had no problems with it. August 1, 2017 the oven was being used to bake food when the outside tempered glass oven door exploded, hitting his knee, going all over the kitchen floor. The caller states that there are no injuries, however he did state that there were a few small cuts.

    He contacted the manufacturer who advised him that his range was not covered under the warranty because the damage is physical. He is reporting this range as a severe safety hazard and is asking that it become considered for recall.

    Model
    NE59J7630
    Serial number
    068Q7DCH303105M
    Bought from
    Best Buy, Florida
    Bought
    Aug 31, 2016
    Where
    Del Ray Beach, Florida: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, Level of care not known
  65. No one hurt

    Made Aug 2, 2017, sent to the company Aug 10, 2017, published by CPSC Aug 24, 2017

    The product, in the report: This is an electric oven with convect.

    The oven was on at 350 degrees for about 10 mins when the front glass shattered.

    Model
    NE59J7630
    Serial number
    0C8Q7DCH303105M
    Bought from
    Pacific Sales, Florida
    Bought
    Aug 29, 2016
    Where
    Delray Beach, Florida: Home/Apartment/Condominium
    Who was involved
    Age 79, Male
    The reporter’s relation to them
    My Parent
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  66. No one hurt

    Made Jul 28, 2017, sent to the company Nov 3, 2017, published by CPSC Nov 20, 2017

    The product, in the report: samsung flex duo electric range

    The samsung oven is a major fire hazard. The burners are able to turn on very easily by just lightly bumping them. I came down last night before I went to bed to find the front burner and bridge burner on high and it was very hot in my kitchen. I am constantly bumping into the knobs and the burners turn on. I finally this morning took the knobs off. This is a severe fire hazard.

    Model
    Flex duo electric range NE58K9850WG
    Serial number
    )DQX7DCJ100309X
    Bought from
    Appliance Connection
    Bought
    Mar 1, 2017
    Where
    North Bend, Washington: Home/Apartment/Condominium
    Who was involved
    Age 38, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  67. No one hurt

    Made Jun 26, 2017, sent to the company Sep 28, 2017, published by CPSC Oct 13, 2017

    The product, in the report: Household Electric Range

    On the evening of June 25, 2017, I was making dinner for my family and a couple of dinner guests. I was at home with my husband, two friends, their infant daughter, and our one-year-old, four-year-old and eight-year-old. I had biscuits and zucchini in the oven at 425 degrees, and was cooking on the stovetop as well. After about six minutes, I heard a loud popping. I saw what I later realized was smoke. At the time I thought I was just seeing the shadow of steam. I was cooking on the stovetop, using the oven and the microwave and thought maybe the breaker blew. My husband reset the breaker and it immediately started popping again. He saw sparks go to the breaker too. He made sure everything was off. I pulled out the oven and saw that my wall was scorched and the back of the oven had scorching as well as if flames had gone from the back of my oven. Our oven is only three years old and I’ve now seen many others with similar experiences. The model is Samsung Household Electric Range NE595R1ABSR. I contacted Samsung support via Twitter and am awaiting to hear back. I’m concerned as I also have a Samsung microwave (it’s my only cooking tool right now) and I’ve seen other consumers with fires from these units.

    Model
    NE595R1ABSR
    Serial number
    J0V77DDD500852J
    Bought from
    Possibly Best Buy, Illinois
    Bought
    Oct 15, 2013, about then
    Where
    Forsyth, Illinois: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  68. No one hurt

    Made Jun 3, 2017, sent to the company Aug 22, 2017, published by CPSC Sep 6, 2017

    The product, in the report: Samsung electric kitchen range with 5 burner top, oven and warming tray. Black in color with glass top.

    My wife was warming up pizza in the Samsung electric oven. She heard an electrical popping noise after the oven had been on for about 10 min. Then she heard a zapping sound like bug zapper and upon further inspection saw the back of the range behind the control panel, next to the wall glowing orange and smoking profusely. She immediately turned off the oven and grabbed the fire extinguisher and discharged it down the back of the range which eliminated the hazard. I then went and turned off the circuit to the unit.

    Model
    FTQ353IWUX/XAA
    Serial number
    189J7DDB500678K
    Bought from
    Lowes Home Improvent Warehouse, New Mexico
    Bought
    Sep 11, 2011
    Where
    Albuquerque, New Mexico: Home/Apartment/Condominium
    Who was involved
    Age 48, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  69. No one hurt

    Made May 29, 2017, sent to the company Jun 6, 2017, published by CPSC Jun 20, 2017

    The product, in the report: Electric, double oven, smooth cook top, range

    I purchased a Samsung slide in range last November. Because I want to keep the glass top nice by setting casseroles atop, I kept a kitchen pad on it when not in use. Right after Christmas, while teen granddaughters were here, one of them yelled, “[REDACTED], something is on fire.” I rushed to the stove and picked up the pad atop the burner area. It burst into flames. Granddaughter said she wasn’t cooking anything nor had she turned a knob. It was long after our meal. We had gone to other parts of the house. All this was a puzzle. So, I asked if she was near the stove, “Yes” she was. I recreated what had happened by doing the following. I let my mid section touch the control knobs and moved slightly to the right. Immediately the same burner came on. It and the ‘bridge’ that connects one burner to another so a large area can be used to cook at once. I went on line and realized this is the complaint I had read about before I made the purchase. Prior, I couldn’t imagine such a thing. I called HHGregg who sent a tech to the house. I showed him what had happened and how. His only remedy was for me to remove the knobs and attach them only when I needed to cook. Since then, this has happened several times. Always the same left burner perhaps because I am so ‘right handed’ and tend to stand slightly to the left. I have a picture of the last time it occurred. So, I can no longer keep the knobs on the stove. I’m 73, live alone and because of this, I live in fear if the house goes ‘pop’ in the night. I second guess myself wondering if I remembered to take the knobs off. Is the house on fire? Do I smell smoke? This is a terrible design flaw. I wish I could get my purchase price back. I have thought of trying to take a loss and sell it to someone else but would never do it without a warning of a potential fire hazzard. So, I do the best I can and live with it.

    Model
    NE58F9710WS/AA
    Serial number
    J1927DCH300793Z
    Bought from
    HHGregg
    Bought
    Nov 15, 2016
    Where
    Knoxville, Tennessee: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made May 28, 2017, sent to the company Jun 6, 2017, published by CPSC Jun 20, 2017

    The product, in the report: Samsung Electic Range 30”

    On Saturday, May 20, 2017, I was using my Samsung Electric Range Model # FE-R300SB. I was only using the two front burners for about 10 minutes when I hear a loud pop. I look down and I see that the glass on the oven door is completely cracked into tiny pieces and parts of it is shattering onto my kitchen floor at my feet. My husband and I quickly place a towel underneath the oven and open the oven door to look inside the interior for any causes of this incident. The glass completely finishes shattering onto the floor. The oven was not even being used or turned on. There was no injuries sustained from this incident, but there could have been as I was barefoot and I also have a young toddler and two dogs always running around.

    I have never had an issue with this range before until that day.

    Model
    FE-R300SB
    Serial number
    J02D7DDBA00109A
    Bought from
    Best Buy
    Bought
    Oct 14, 2011
    Where
    Sacramento, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made May 26, 2017, sent to the company Jun 6, 2017, published by CPSC Jun 20, 2017

    The product, in the report: Samsung 30 inch Freestanding Electric Range, White

    While baking fish in my over for approximately 45 minutes, the outer oven door cracked and spread small pieces of glass on the kitchen floor. I was standing two feet away from the stove. I was not cut by the glass. Thank goodness my cat was not nearby.

    Model
    FE-R300SW/XAA
    Serial number
    J03A7DD2800186H
    Bought from
    Sears, Virginia
    Bought
    Dec 27, 2010
    Where
    Hampton, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 72, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made May 24, 2017, sent to the company Jul 28, 2017, published by CPSC Aug 11, 2017

    The product, in the report: This is a slide in 240 volt Electric Range

    I purchased a new Samsung Slide in Range, Model Number NE58F9500SS. There are numerous reviews on major appliance retail store websites, YouTube Videos and other evidence to include my own personal experience that this Range poses a significant fire risk which could result in serious injury, death and loss of property. I read the reviews and was skeptical about the reports regarding the cook top control knobs. There are numerous complaints how easy it is to accidently bump the control knobs, thus turning on the cook top burners. On two occasions less than a day apart, myself and daughter both accidently turned on the cook top burners by brushing against them. Once the burner is accidently turned on there is no way to know you have done this unless you are next to the stove. If you brush against the knobs and not know you done this, causing the burner to turn on it is an extremely dangerous situation. The YouTube Video clearly demonstrates this risk as the mother walked outside with her daughter, only to return with the stove on fire. I would respectfully ask you to investigate the complaints immediately and force Samsung to correct this dangerous and defective Range. Although the Control Knobs are push and turn, the spring in the mechanism is too weak, thus causing the accidently engagement of the Control Knob.

    Model
    NE58F9500SS
    Bought from
    Lowes
    Bought
    May 19, 2017
    Where
    Cadiz, Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 13, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made May 17, 2017, sent to the company Jul 21, 2017, published by CPSC Aug 4, 2017

    The product, in the report: Samsung 5.8 cu. ft. Slide-In Electric Flex Duo Range with Dual Door, black stainless steel (model NE58K9850WG/AA)

    Hello, I purchased a Samsung 5.8 cu. ft. Slide-In Electric Flex Duo Range with Dual Door (model NE58K9850WG/AA) last fall. It is an oven with a smooth cook-top and burner knobs on the front at roughly counter height. Very shortly after installing it, we noticed that it was very easy to accidentally turn the burners on. The knobs do not have to be depressed to work, and have very little resistance to turning or tactile feedback when they are. Until you feel the heat or see a burner turn red, the only indication that someone has accidentally turned a burner on, is that a light around the knob quietly illuminates. Almost immediately after it was installed, everyone in my family, including the adults, began having incidents of accidentally turning burners on. We implemented rules about being careful around the oven, not reaching over it for things, and not setting anything on the cook-top. However, it is all to easy to set things on a smooth cook top “temporarily” when counter space is full, and unfortunately, this past weekend, as my family was leaving for an all-day school-related trip, one of us (probably one my sons) accidentally brushed up against one of the knobs and turned a burner on as we were walking out the door. Several things had been placed on the cook-top at the time. A small fire smoldered in our house for 10-12 hours until a family member came over than evening to feed our dogs and found pervasive smoke and soot damage throughout the house. Our dogs luckily were fine, but both the insurance adjuster and our fire restoration contractor said our house would have burned down had we not had tiles on the wall behind the oven. We will be out of our house for 4-6 weeks, and the damage (not including hotel lodging and other incidentals) is estimated to be at $30k-$40k. Within a few short months, we--otherwise prudent people--had numerous close calls with this oven, ultimately resulting in a serious house fire. I feel it is an unreasonably dangerous product. Thanks, [REDACTED]

    Bought from
    Best Buy, Kentucky
    Bought
    Aug 17, 2016, about then
    Where
    Lexington, Kentucky: Home/Apartment/Condominium
    Who was involved
    Age 10, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  74. No one hurt

    Made May 17, 2017, sent to the company May 25, 2017, published by CPSC Jun 9, 2017

    The product, in the report: electric standing oven

    https://us.community.samsung.com/t5/Kitchen/Easy-Accidental-Turn-On/td.../55027

    Samsung oven knobs turn on to easy. I have almost burned my home several times. If you just brush into the knobs it turns on. Once came home after 6 hours the burner was on high. Above is a link to several other claims. This oven is very dangerous!

    Model
    ne58f9500ss
    Serial number
    j1967dch600558t
    Bought from
    lowes
    Bought
    Nov 1, 2016, about then
    Where
    largo, Florida: Home/Apartment/Condominium
    Who was involved
    Age 40, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  75. No one hurt

    Made May 4, 2017, sent to the company May 12, 2017, published by CPSC May 26, 2017

    The product, in the report: Samsung Electric Range

    In May 2016, I purchased a Samsung Oven, Model #NE58F9500SS and Serial #J1967DCH500720B. On several occasions since then, the stove top range (heating elements) has been turned on accidentally by merely walking and slightly brushing up against the range knobs. This causes the range-top to be heating up without supervision and for long periods of time until noticed later. On April 21, 2017, during a dinner party attended by about 20 people, I removed a large casserole from the oven and placed it on the range-top for serving guests. None of the range-top elements were used during the preparation of the casserole, just the oven. During the time when guests were serving themselves from the casserole placed on the range-top, a guest accidentally brushed against one of the knobs and caused a heating element to be placed into a high/heat position. The casserole dish exploded sending shards of glass at my guests and across the room. Luckily, no guests were injured, but the risk of injury to them was extremely high. (My granddaughter had just finished serving herself and had turned to walk away.) I am concerned with this oven as the knobs are easily accessible to anyone walking nearby and can easily be brushed up against. I must note that no one in the family is obese. I am thin and brushed up against the stove several times in the last year.

    Model
    NE58F9500SS
    Serial number
    J1967DCH500720B
    Bought from
    Loews, New Hampshire
    Bought
    May 1, 2016, about then
    Where
    New Boston, New Hampshire: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  76. First aid

    Made Apr 29, 2017, sent to the company Jun 22, 2017, published by CPSC Jul 7, 2017

    The product, in the report: Samsung electric range - ceramic top Stainless steel

    I was cooking in a pan with a lid, on the right burner of my Samsung oven range (model NE59J7630SS). I took off the lid and set it down on the unused left burner, so I could mix the food.. A minute later I heard a loud pop, and the glass, around where the lid was lying, exploded from my cook top. There are tiny shattered pieces, as well as large sharp pieces, and several long cracks going across. I was not hurt, but one of my daughters stepped on a tiny and very sharp piece of glass and pulled it out of her foot.

    When I contacted Samsung about the incident, nobody ever showed interest that this had happened nor did they want to know details of how it happened. It was their job to basically say that it wouldn’t be covered due to “physical damage.” It didn’t matter to them that the reason there was physical damage was because it exploded! I must have spoken to probably 5 different Samsung people and they all told me the same thing and would take no responsibility for the incident. The oven was 1 year and 5 months old, so technically was out of the warranty period.

    Model
    NE59J7630SS
    Serial number
    0C8Q7DCG506315A
    Bought from
    Nebraska Furniture Mart
    Bought
    Nov 13, 2015
    Where
    Overland park, Kansas: Home/Apartment/Condominium
    Who was involved
    Age 11, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  77. No one hurt

    Made Apr 20, 2017, sent to the company Jun 7, 2017, published by CPSC Jun 21, 2017

    The product, in the report: Samsung electric range Model FER300SX

    Our Samsung electric range, model FER300SX, three years old, was in use in our kitchen when we heard a loud popping noise, and the electrical circuitry in the back of the top part of the stove caught fire. There was a brief flame, and then we turned off the oven, allowed it to cool, and pulled it out to unplug it. When my husband took off the back panel, there were blackened wires in the cavity near the circuit board in the back. I have been trying to get Samsung to respond to this (rather dangerous) problem for four days now, but I cannot get a response.

    Model
    FER300SX
    Serial number
    J0027DDF300044F
    Bought from
    Best Buy
    Bought
    Apr 16, 2014
    Where
    Houston, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made Apr 17, 2017, sent to the company Apr 25, 2017, published by CPSC May 16, 2017

    The product, in the report: Samsung Range. I don’t have the model number, but I can provide it. It’s a glass cooktop slide in range with convection single oven model number: NE58F9500SS serial number: J1967DCH400257K

    I was cooking on the stovetop with high heat. I then noticed a smell and heard a sound, and when I checked underneath the pot, the pot was stuck to the cooktop a bit. When I got the pot to separate, I noticed the stovetop glass was melted and the whole cooktop had cracked.

    Model
    NE58F9500SS
    Serial number
    J1967DCH400257K
    Bought from
    HH Gregg
    Bought
    May 22, 2016, about then
    Where
    Jacksonville, Florida: Home/Apartment/Condominium
    Who was involved
    Age 30, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  79. No one hurt

    Made Apr 8, 2017, sent to the company Apr 17, 2017, published by CPSC May 1, 2017

    The product, in the report: 30 in. 5.9 cu. ft. Electric Range with Self-Cleaning Convection Oven in Stainless Steel Model# NE59J3420SS

    I bought Samsung 30 in. 5.9 cu. ft. Electric Range with Self-Cleaning Convection Oven in Stainless Steel Model# NE59J3420SS on September 10, 2016. By Feb 17, 2017 my wife noticed that Samsung Oven Glass Main Top melted. So we reported this issue to Samsung at least twice and on the third attempt the customer representative told me that the melt is considered a physical damage which voids the oven warranty and so we are on our own.

    Model
    Model# NE59J3420SS
    UPC
    0CP17DCH600727M
    Serial number
    NE59J3420SS/AA
    Bought from
    homedeport, California
    Bought
    Sep 10, 2016
    Where
    Fremont, California: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  80. No one hurt

    Made Mar 29, 2017, sent to the company May 26, 2017, published by CPSC Jun 12, 2017

    The product, in the report: Electric Range

    Caller is reporting that he is experiencing problems with his range. The unit spontaneously comes on by itself , if someone passes by it, it turns on. He has had to remove the knobs from the unit to prevent it from coming on when it is not in use. He stated that on 3/26 while the range was in use it flicked the circuit breaker. He was able to reset the breaker. (3/2017) He contacted the company and he stated that they are unwilling to assist him.

    Caller feels that this range is a fire hazard and should be recalled.

    Model
    NE58K9850WD/AA
    Serial number
    dqx7ch700432w
    Bought from
    Best Buy, Ohio
    Bought
    Nov 5, 2016, about then
    Where
    North Royalton, Ohio: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  81. No one hurt

    Made Mar 21, 2017, sent to the company Apr 28, 2017, published by CPSC May 12, 2017

    The product, in the report: Samsung Electric oven

    We were baking dinner, when a loud pop was heard from our electric oven/range. This was followed by a hissing sound and billowing black smoke from behind the oven. Upon inspection of the back of the oven, it was discovered that an apparent transformer on the circuit board had blown. The board was black and brittle.

    Model
    NE597R0ABSR
    Serial number
    J0V27DDCC00153B
    Bought from
    Lowes, Indiana
    Bought
    Jan 1, 2013
    Where
    Greenwood, Indiana: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  82. No one hurt

    Made Mar 16, 2017, sent to the company Apr 25, 2017, published by CPSC May 9, 2017

    The product, in the report: Electric slide-in stove

    !The new Samsung electric stove that we bought in September and installed with the new kitchen in November has a design flaw- the knobs are too sensitive and turn if bumped into or leaned against. It happened on 3 occasions and we were unaware that the burners were activated, so we had 3 fires already, 2 fires damaged the glass cooktop, and third fire damaged the oven door, and also burned the pots and pans that I was storing in the oven. Samsung sent a technician who suggested that I remove the knobs when the stove is not in use. I explained to him that this stove is a fire hazard, that my husband who is 78 years old and cannot walk steadily can easily bump into the knob again, but technician sent a report to Samsung stating that there is nothing wrong with the stove and that I simply complain that the knobs are too sensitive. I checked the online forums and found that several people also complain about this issue. Samsung refuses to acknowledge the flaw, stating that the fires were caused accidentally by me and therefore the warranty does not apply. I begged them to listen to me, but they said that the only way for me to receive a refund is for the technician to say that it is not repairable. The technician that came today said that he cannot do anything about the knobs, that this is a design flaw, but as far as his position allows him the most that he can do is to try and replace the cooktop and oven door if Samsung approves this repair. I am afraid to live with fire hazard, and want this stove out of my house. I had an [REDACTED] stove for 10 years, the same type as Samsung and never had any issues with it.

    Model
    NE58K9430SS
    Serial number
    0D2272DCH600516
    Bought from
    appliancesconnection.com, New Jersey
    Bought
    Sep 24, 2016
    Where
    Stoughton, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  83. No one hurt

    Made Mar 6, 2017, sent to the company Apr 14, 2017, published by CPSC Apr 28, 2017

    The product, in the report: Samsung FTQ353IWUX 30” Stainless Steel Electric Smoothtop Range - Convection samsung model number: FTQ353IWUX Samsung serial number: 189JDDB400283N

    (electric range oven fire) Large amount of flame (roughly 6-10 inches in height) coming out of the back of the oven . Immediately shut oven off and called customer service. Purchase date spring 2012, incident February 26th 2017. After doing a bit of research, we have come across numerous Consumers reporting identical situations with this exact Samsung product. Due to the severity of the potential harm this may cause, along with the large volume of other consumers with the exact same problem, we have been told to report this product as potentially hazardous to a third party...

    Samsung FTQ353IWUX 30” Stainless Steel Electric Smoothtop Range - Convection Samsung model number: FTQ353IWUX Samsung serial number: 189JDDB400283N

    My wife heard a buzzing noise, followed by a loud pop after simply turning the stove on to cook a pizza for our small children....

    Model
    FTQ353IWUX
    Serial number
    189JDDB400283N
    Bought from
    Low’s
    Bought
    May 1, 2012, about then
    Where
    Ankeny, Iowa: Home/Apartment/Condominium
    Who was involved
    Age 33, Unspecified
    The reporter’s relation to them
    My Spouse
    As this report names them
    made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  84. No one hurt

    Made Mar 1, 2017, sent to the company Apr 12, 2017, published by CPSC Apr 26, 2017

    The product, in the report: Samsung Oven Range model #FTQ387LWGX

    On the morning of 2/27/2017, I was cooking bacon inside my Samsung oven range for,about 10-15 minutes. Once the bacon was cooked, I had shut off the unit, but within 10 minutes I started smelling a wierd smell and then noticed smoke,coming from the top of the unit. The insulation under the glasstop of the samsung oven range somehow caught fire and caused smoke throughout our home that led us to feel dizzy and nauseated. We reported the product safety issue to Samsung support and they sent out a technician on 3/1/2017. Samsung escalation ticket # is [REDACTED]. Upon inspection by the onsite technician, he could see that the fire started under the glasstop in the insulation; however, a samsung tech support person he called in over the phone later overrode his diagnosis and indicated it was a due to a cosmetic issue inside the over range and that they would not repair or replace. The diagnosis from the tech over the phone (I remind you: done remotely over the phone) was incorrect and conflicted with what the onsite technician saw. This was a product safety iasue that caused mental and emotional distress to me and my wife, not to mention we inhaled smoke and had to call the local fire department. Samsung has improperly diagnosed the issue and has denied responsibility.

    Model
    FTQ387LWGX
    Serial number
    18817DDB300839M
    Bought from
    HH Gregg
    Bought
    Jul 22, 2011
    Where
    Windsor Mill, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 36, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung electric oven range, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  85. No one hurt

    Made Feb 14, 2017, sent to the company Mar 30, 2017, published by CPSC Apr 13, 2017

    The product, in the report: Samsung electric, Convection Oven, Induction Range Made Feb. 2012, purchased 2013

    We came home late, preheated the oven to cook tater tots. Put the tater tots in the oven and walked upstairs. By the time we sat down, we heard a loud pop. We thought maybe the sheet bent in the heat. Our eleven year old began screaming, “The oven exploded! Help!” We went downstairs and could smell burning. Smoke billowed all around the ceiling in the kitchen and living room. My husband checked to see if the tots were on fire. They were not. He turned it off. Then, pulled out the oven and unplugged it with gloves. The fire was in the back of the oven and it left black scorch marks on the drywall behind the oven. I checked the GFCI and it did not trigger. The breaker was fine. Called Samsung. They sent out two “certified technicians” on Thursday. They opened the oven, gasped and started speaking in Korean. They took a few pictures of the inside. Then, one pulled the oven out and began unscrewing the back panel. The other asked to use the bathroom. By the time the first guy finished, the second guy was done taking pictures of the back. They were in and out in under 7 minutes. I asked, as they were rushing out, if they had seen this before. The one who spoke better English (or at least pretended to) said that he had. I asked it if was like the Samsung washers and phones, they laughed and nodded. They said they needed to have an engineering report done and they’d call me back. I asked how they were going to do that off of pictures of melted wires (he told me I couldn’t see the panel because it was just melted wires). They played dumb and pretended not to understand. They tried to get me to sign something. I said I wanted to read it. He pressured me to just sign it. I signed it, but added a clause on the form. Today I contacted [REDACTED] on LiveChat on Samsung.com and she said that I had to call their Executive Customer Relations Department and gave me their 800 #. I called and [REDACTED] that the ECRD is outbound only. She said she couldn’t do anything and that I was responsible for the $1000 part due to a block installation issue. I asked how an exploding appliance that nearly caught my wall on fire was my fault. She said she had no authority and I was transferred to [REDACTED]. [REDACTED] told me that the engineering report (which she didn’t have to send to me) said it was an engineering issue. I asked how they made that determination when all the wires were melted, they only had a picture and no one took apart the appliance. I told her I wanted a new replacement because I didn’t feel safe using this appliance. She then said that we must have installed it incorrectly and did we hire Home Depot or someone to install it? I told her it was a drop in range my husband, an IT Senior Network Engineer, could plug in by himself. They said that in a few days we could get another call and they would have to do some investigating. I have 7 children and a home daycare. I have been without an oven or stove for 8 days. I cook multiple times a day for my family and business and am very inconvenienced. I am horrified that a company would have an appliance, made in 2012, that we purchased in 2013, explode and catch fire and try to bill me for near what we paid for it to begin with.

    Model
    NE595NOPBSR
    Serial number
    JO@87DDD200038M
    Bought from
    Frye’s, Texas
    Bought
    Apr 1, 2013, about then
    Where
    Fort Worth, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  86. No one hurt

    Made Feb 7, 2017, sent to the company Mar 8, 2017, published by CPSC Mar 29, 2017

    The product, in the report: Smooth top stove

    5years ago we purchased a kitchen package from Lowe’s all Samsung appliances. I am contacting you because of the issues we had. 11 months the dishwasher quit was told by the Samsung warranty would be cheaper to buy new we did did different brand. We have had 3 repairs on the refrigerator already.the main concern is our stove caught fire in the electronic components blazing if we hadn’t had a fire extinguisher our home would have burnt. We have phoned Samsung but got nowhere. I feel these are unsafe products and poor quality. I

    Bought from
    Lowes, Tennessee
    Bought
    Nov 7, 2011
    Where
    Murfreesboro, Tennessee: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  87. No one hurt

    Made Feb 6, 2017, sent to the company Mar 6, 2017, published by CPSC Mar 20, 2017

    The product, in the report: Samsung dual-oven electric convection range

    Samsung has a serious safety problems with its electric range Model # FE710DRS and are doing nothing about it. This was an expensive electric double range, $1,329.00 plus taxes and extended warranty. After successfully using its “steam” cleaning cycle many times I noticed several spots that would not come clean and decided to use the regular “cleaning” cycle which takes more time. During that cycle we noticed a strange smell but the instructions say that normal due to high heat used during this cycle. I let the oven cool and wiped it out with a towel dampened with plain water. Two days before Christmas I set the oven to 350 degrees preheat and prepared to bake a chicken. Within five minutes I heard a loud explosion within the oven, I was standing 2 feet away when this occurred. Thick black smoke began rolling from behind the range and into the kitchen. I ran to our electric circuit (fuse) panel and turned the breaker to the oven off. We pulled the smoldering oven away from the tiled backsplash (tiled all the way down to the floor) to find it was so hot it scorched the tile. We also found the oven melted the counter top on one side! I called Samsung’s 800 number. We talked daily for two weeks while they “researched” the problem. They even sent a repairman to access the damage. He said the oven needed two control boards and a new wiring harness installed to further access damage as other parts also showed scorching damage. This would cost over $550 in parts (plus labor) and effectively means the range is a total loss. I was told that Samsung corporate will get back to you. After countless phone conversations over a two week period (many of the calls were Samsung calling me) a curt representative called to say that it was no longer under Samsung’s initial 12 month warranty and they will not cover repair or replacement. If they had told us in the beginning we could have replaced the stove sooner. We used a microwave oven and a hot plate to cook during the holidays. I researched this model on the internet and found its serious safety complaints. We’re not alone with our fire caused by this model range. I can’t believe a large company with an obvious safety problem would act in such a manner. Samsung currently has many problematic appliances on the market. Everything built by humans and can have problems. How a company handles those problems builds their future market. For the safety of families Samsung should recall this model. We could have lost everything due to their faulty appliance and they don’t even care!

    Model
    FE710DRS
    Serial number
    J0K27DDB700109J
    Bought from
    HH Gregg, Virginia
    Bought
    Oct 16, 2011, about then
    Where
    Midlothian, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 56, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung Range model #FE710DRS, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  88. No one hurt

    Made Jan 28, 2017, sent to the company Feb 10, 2017, published by CPSC Feb 27, 2017

    The product, in the report: Samsung electric range stainless steel model number FTQ3531WUX 30 It is an electric range slide in with convection oven self or steam clean proofer smooth glass cooktop

    I was making supper on my Samsung range model number FTQ3531WUX 30 I was using the oven as well as the cooktop As I started to go upstairs I heard a loud pop and turned around to see what it was Smoke was pouring out from the back of the stove and there was a strong electrical smell I ran downstairs and turned off the circuit breaker My son who is a electrical maintainance tech came up and took the back panel off The middle relay is melted and blackened He said I was really lucky I didn’t have a fire and that it was a design flaw Upon going online and researching several sites this seems to be a real common problem The stove I have was manufactured in Nov of 2010 but I am sure I didn’t purchase until 2011 If this can prevent 1 family from losing their home or worse yet their lives it will be worth the filing of this report

    Model
    FTQ3531WUX30
    UPC
    Don’t know
    Serial number
    189J7DD2B107VH
    Bought from
    Lowes, Pennsylvania
    Where
    Union City, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made Jan 20, 2017, sent to the company Feb 8, 2017, published by CPSC Feb 23, 2017

    The product, in the report: Samsung Electric Slide-in Range, Glass top, Model NE 58K9850WS/AA, dual oven

    Samsung Electric Slide-in Range, Model # NE58K9850WS/AA, Serial Number 0D217DCH500199Z, purchased from Lowe’s HIW on June 16, 2016 and installed on July 5, 2016 at the time new counter tops were installed. Label says was manufactured May 2016. Range has operated properly these several months. Our son, [REDACTED], an experienced cook, was preparing Clam Chowder for our supper using a large new cooking pot from Kitchen Craft. [REDACTED] lifted the lid to stir and taste the chowder. He drained the moisture from the lid and set the lid on the top. Suddenly there was an explosion. [REDCTED] looked at the top and saw the lid had been moved and the glass top had shattered. My wife and I were sitting at the dinner table less than ten feet away. Fortunately the glass did not become air born and hit any of us.

    Model
    NE 58K9850WS/AA
    Serial number
    0D217DCH500199Z
    Bought from
    Lowe’s HIW
    Bought
    Jun 16, 2016
    Where
    Bakersfield, California: Home/Apartment/Condominium
    Who was involved
    Age 45, Male
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Jan 12, 2017, sent to the company Feb 6, 2017, published by CPSC Feb 21, 2017

    The product, in the report: Electric slide-in range with dual oven. Stainless steel exterior and glass top five burners.

    Samsung dual oven electric range heating element does not respond to oven setting and heats up excessively. Oven element does not stop heating unless oven is turned off. Problem persists even after oven was serviced by factory authorized technician. The service technician temporary fixed problem by resetting the range (switching electric breaker on and off) but oven again burned food after using it several times.The last time it happened, food burned to a crisp, smoke filled the house and smoke alarm went off by the time my wife rushed to turn off oven and remove charred food.

    Model
    NE58F9710WS
    Serial number
    J1927DCG500207E
    Bought from
    Plessers
    Bought
    Oct 19, 2015
    Where
    Lynchburg, Virginia: Home/Apartment/Condominium
    Who was involved
    Age 65, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung dual oven, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  91. No one hurt

    Made Nov 18, 2016, sent to the company Dec 30, 2016, published by CPSC Jan 17, 2017

    The product, in the report: electric range

    (11/14/2016) The consumer turned the oven on to preheat to 350 degrees. She was getting a pan out of the cupboard. She heard a pop. The pop was the glass on the door of the oven. The glass on the exterior of the oven door had shattered. Nothing was in the oven at the time. The oven had been on for less than five minutes.

    (11/16/2016) The consumer contacted the firm to advised them of the incident. A report was taken and the consumer was advised that someone would get in touch with her within 24 hours.

    No one contacted the consumer.

    Model
    FTQ353IWUB
    Serial number
    18917DDS900023L
    Bought from
    Furniture and Appliance Mart, Wisconsin
    Bought
    Jul 14, 2012
    Where
    Nekoosa, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 57, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  92. No one hurt

    Made Nov 17, 2016, sent to the company Nov 30, 2016, published by CPSC Dec 14, 2016

    The product, in the report: Samsung Electric Range/ Stove

    Consumer using electric oven cooking in the oven portion of the unit. Unit stopped working/ cooking, flashed an error message on the digital display and began to smoke and emanate a burning smell from the rear of the unit. The unit was removed from its place and the rear was examined. The top rear portion of the unit containing circuitry and electrical parts showed burn marks and heat damage to wiring and parts. Consumer was home and quickly unplugged the unit from its power source discontinuing any further damage.

    Model
    FE-R300SB
    Serial number
    J02D7DDB300222E
    Where
    LaPlata, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 52, Male
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  93. No one hurt

    Made Nov 3, 2016, sent to the company Nov 14, 2016, published by CPSC Nov 29, 2016

    The product, in the report: Samsung slide in glass top range

    working on tile behind slide in range.... I was grouting but same activity if I had been cleaning it. Must have leaned against the front of the range (knobs are in front) and one burner control got turned on without me realizing it. the knob does need to be pushed slightly in to turn it.

    I did not realize it until some combustible material on the stove top began to smolder.

    The touch panel for oven controls is also on the front of the unit but has a feature where it can be locked out of use. I feel the knobs should also be locked out by this, or a similar feature as they are easily turned on by leaning over the stove to do reach the wall area behind it.

    Model
    NE58F9500SS
    Serial number
    J1967DCGA01316Y
    Bought from
    Home Depot, Connecticut
    Bought
    Nov 19, 2015
    Where
    Shelton, Connecticut: Home/Apartment/Condominium
    Who was involved
    Age 61, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  94. No one hurt

    Made Nov 1, 2016, sent to the company Nov 9, 2016, published by CPSC Nov 25, 2016

    The product, in the report: Samsung Electric Range, stand alone type placed against the kitchen wall

    On Friday, October 21, 2016 I was baking a cake for 30 minutes at 350 degrees in our Samsung oven that was purchased in 2009. At the end of the baking time, I heard a loud pop and went to see what it was. I heard another pop or igniting sound and saw flames and smoke shot up the back of the range. It came from the back of the control panel. My husband used our fire extinguisher on the flames. It shot up higher about 12-18 inches, so he had to go close to it. I was getting our dogs out of the house and called 911. We were very lucky to saved our kitchen and house, which would have been lost if we weren’t so close by. We are concerned this is a safety hazard for others that may have the model of Samsung range. It was very scary and we’ve never experienced anything like this before and don’t want anyone else to either. The range is only 7 years old.

    Model
    FTQ3531WUX
    Serial number
    18907DDS600700N
    Bought from
    Low’s Home Center
    Bought
    Nov 14, 2009
    Where
    San Jose, California: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Oct 25, 2016, sent to the company Dec 8, 2016, published by CPSC Dec 22, 2016

    The product, in the report: Electric Range

    Caller is reporting that the electric range cooktop cracked while it was in use. He stated that his spouse heard a noise while it was on and then she noticed that there was a crack on the right side of the cooktop. The manufacturer was contacted and they were advised that they were unable to assist with the matter. He feels that the company should be held liable for this faulty product because it is a safety hazard.

    Caller stated that he had read numerous complaints online about the same problem with the range.

    Model
    ne59j3420ss
    Serial number
    0cp17dch400094y
    Bought from
    Best Buy, Ohio
    Bought
    Jun 1, 2016, about then
    Where
    Hilliard, Ohio: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Oct 25, 2016, sent to the company Nov 2, 2016, published by CPSC Nov 17, 2016

    The product, in the report: Samsung Electric Range

    Oven was set on 375 and using the timer. There was a loud pop and electrical noise. Smoke and Fire was coming out the back of the control panel.

    Model
    FTQ353IWUX
    Serial number
    189j7ddb600484v
    Bought from
    Hh Gregg
    Bought
    Sep 6, 2011
    Where
    Jamison, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 49, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  97. No one hurt

    Made Oct 23, 2016, sent to the company Oct 31, 2016, published by CPSC Nov 15, 2016

    The product, in the report: Samsung electric range/oven Model number fe-r300sx Serial number j0027ddb200573n

    While cooking dinner in the oven our Samsung electric rang/oven started on fire. The fire originated in the control panel not the cooking area. The fire appears electrical in nature.

    Model
    fe-r300sx
    Serial number
    j0027ddb200573n
    Bought from
    Best Buy
    Bought
    Aug 20, 2011, about then
    Where
    Hamburg, New York: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  98. No one hurt

    Made Oct 21, 2016, sent to the company Dec 5, 2016, published by CPSC Dec 19, 2016

    The product, in the report: Electric Range/Oven

    Caller is reporting that while using the oven to bake at 400 degrees approximately 20 mins into the operation she heard a loud noise and the panel illuminated. Smoke and flames started to emit from the rear of the unit. She stated that she used a fire extinguisher to contained the flames and the contacted the fire department. The fire department came out and advised her that the range needed to be replaced and that she could obtain a report from them.

    The manufacturer was contacted and they advised that a service technician would be sent out on 10/21 for inspection to see what caused the fire.

    Caller is concerned that if she was not present this oven could have caused a house fire and should be recalled.

    Model
    FTQ353IWUX
    Serial number
    189J7DDB602245F
    Bought from
    Lowes, Michigan
    Bought
    Sep 4, 2011
    Where
    Wyandotte, Michigan: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Incident, No Injury
  99. Not said

    Made Oct 19, 2016, sent to the company Oct 27, 2016, published by CPSC Nov 10, 2016

    The product, in the report: We just finished using our Samsung Electric Range (FTQ387LWGX). About 15 minutes later, we heard this loud noise like something fell from the countertop. We went into the kitchen and saw that the front glass portion of the range was completely shattered. It was still making a crackling noise, so we weren’t sure if it was going to explode. We put a big beach towel down in front of the range in case it did.

    We just finished using our Samsung Electric Range (FTQ387LWGX). About 15 minutes later, we heard this loud noise like something fell from the countertop. We went into the kitchen and saw that the front glass portion of the range was completely shattered. It was still making a crackling noise, so we weren’t sure if it was going to explode. We put a big beach towel down in front of the range in case it did.

    Model
    FTQ387LWGX
    Bought from
    Loewes
    Bought
    Dec 23, 2010
    Where
    Spring Hill, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung Electric Range, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Unspecified
  100. Not said

    Made Sep 28, 2016, sent to the company Oct 6, 2016, published by CPSC Oct 21, 2016

    The product, in the report: Free standing electric range. It is a stainless steel model.

    Samsung electric range. Within two minutes of turning on the oven in bake mode the broiler element blew up and sent metal fragments and flames thought out the oven. Flames came out of the oven door. This range is two years old.

    Model
    NE595R0ABSR
    Serial number
    JOV7DCF700291f
    Bought from
    Lowe’s, Florida
    Bought
    Sep 15, 2014, about then
    Where
    Sunrise, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
    How badly, in CPSC’s words
    Unspecified

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Nov 5, 2026 and checked Nov 5, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Electric stoves and ovens

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Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

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