Fitbit computers and video games

423 reports to CPSC, the latest made Apr 26, 2017. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

423reports to CPSC
Apr 26, 2017the latest report was made
Jan 10, 2014the earliest
420with the company’s comments

Brand: Fitbit
Makers: Fitbit, Inc and FLEXTRONICS INTERNATIONAL USA INCMakers, importers or sellers, as the reports name them
Product: Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors

Other ways the reports write the brand (55)

“Fitbit Force”, “FitBit Force”, “Fitbit Charge HR”, “Fitbit Surge”, “Fit Bit”, “Fitbit Flex”, “Fitbit force”, “Fit Bit Force”, “FitBit Charge HR”, “FitBit Surge”, “Fitbit Charge”, “Fitbit charge HR”, “Fitbit charge hr”, “Fit Bit Charge HR”, “Fit bit”, “FitBit HR”, “Fitbit HR”, “fitbit force”, “FIT BIT One”, “FIT BIT Surge watch”, “FITBIT Charge HR”, “FITBIT FORCE”, “FITBIT FORCE BAND”, “FITBIT Flex”, “FIt Bit”, “FibBit”, “Firbit charge hr”, “Fit Bit - Charge Personal fitness watch”, “Fit Bit Flex”, “Fit Bit charge”, “Fit bit charge”, “Fit bit charge HR”, “FitBit Charge”, “FitBit FORCE”, “FitBit Flex”, “FitBit HR Charge”, “Fitbit Alta”, “Fitbit Aria Scale”, “Fitbit Charger”, “Fitbit FB401BK”, “Fitbit FORCE”, “Fitbit Force Activity-Tracking Wristband”, “Fitbit Inc.”, “Fitbit One”, “Fitbit changer”, “Fitbit charge”, “Fitbit flex”, “Fitbit surge”, “HR Fitbit”, “fit bit Force”, “fitbit Force”, “fitbit charge HR”, “fitbit charge hr”, “fitbit flex” and “fitbit surge”

By month

35 reports from May 2016 to April 2017; the most in September 2016, 6. 388 earlier reports, since January 2014, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
April 2017	1
March 2017	1
February 2017	1
January 2017	1
December 2016	3
November 2016	4
October 2016	1
September 2016	6
August 2016	1
July 2016	5
June 2016	5
May 2016	6
April 2016	7
March 2016	8
February 2016	8
January 2016	31
December 2015	11
November 2015	4
October 2015	11
September 2015	32
August 2015	8
July 2015	8
June 2015	27
May 2015	7
April 2015	10
March 2015	9
February 2015	8
January 2015	7
December 2014	4
November 2014	3
September 2014	2
June 2014	4
May 2014	8
April 2014	20
March 2014	81
February 2014	48
January 2014	22

How badly anyone was hurt

Hospital admission 1 CPSC: Injury, Hospital Admission
Emergency room 5 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 82 CPSC: Injury, Seen by Medical Professional
First aid 124 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 175 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 30 CPSC: Injury, Level of care not known
No one hurt 5 CPSC: Incident, No Injury
Not said 1 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

Seen by a doctor or nurse
Made Apr 16, 2015, sent to the company Apr 24, 2015, published by CPSC May 15, 2015

The product, in the report: Fitbit Surge

I purchased and used a Fitbit Surge for 8 weeks. It caused a bad rash and burn on my wrist.

Model
Surge
Bought from
best buy
Bought
Jan 2, 2015
Where
st paul, Mississippi: Home/Apartment/Condominium
Who was involved
Age 32, Male
The reporter’s relation to them
Self
As this report names them
Brand fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(4/30/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150416-6EC0C-2147433665. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 12, 2015, sent to the company Apr 20, 2015, published by CPSC May 11, 2015

The product, in the report: New FitBit Surge activity tracker black worn on right wrist.

I have worn a watch on my right wrist with no problem most of my life. I recently purchased a FitBit Surge hearing that FitBit had fixed the rash problems with the previous model. They have not. I got a severe rash under the FitBit Surge after wearing it as directed in place of the watch. I have pictures of the rash if you need them. FitBit says it is my fault for wearing it too much or not keeping the skin clean, but this is not the case. Consumers are at risk and this product should be recalled.

Model
I don’t know
Bought from
Amazon, California
Bought
Apr 3, 2015, about then
Where
Los Angeles, California: Other
Who was involved
Age 60, Unknown
The reporter’s relation to them
Self
As this report names them
made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/30/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150412-C7038-2147433797. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Apr 7, 2015, sent to the company Apr 14, 2015, published by CPSC May 5, 2015

The product, in the report: Fitbit Flex (tracks physical activity and sleep patterns)

Rash on wrist after using fitbit flex for several months. I had been wearing it quite snugly, developed blister and sore along the band. Cleaned band with alcohol and set aside 4 days for sore to heal. Now wear band at much looser setting.

Model
Flex
Bought
Dec 15, 2014, about then
Where
Montreal North, Canada: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(4/23/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150407-ABC4C-1477784. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 6, 2015, sent to the company Apr 14, 2015, published by CPSC May 5, 2015

The product, in the report: Fitbit Charge, size small, black.

After wearing the Fitbit Charge Activity Tracker on my wrist for 4 days, I noticed some bumps on my skin beneath my wrist. I stopped wearing the tracker at night but by day 7, the number of red bumps has increased.
I have taken care to keep the tracker dry, to clean it after working out, and to wear the tracker loosely, as prescribed by Fitbit.

Bought from
amazon.com
Bought
Mar 30, 2015, about then
Where
Unspecified: Unspecified
Who was involved
Age 27, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Charge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/23/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150406-15D28-2147433959. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 6, 2015, sent to the company Apr 14, 2015, published by CPSC Apr 28, 2015

The product, in the report: Fitbit Surge, Fitness Super Watch in Black

I recently purchased the new Fitbit Surge activity watch wristband. After wearing my product as per the manufacturer’s website “Our products are meant to be worn all day and night” I began to get a rash on my skin, in particular my wrist. So I switched wrists, and my other wrist began to get a rash. The company tries to defend themselves by saying to wash the device and your skin (hygiene issue?), and to give your wrist a break from wearing the device. Going completely against their quote above. Basically as a consumer it’s safe for me to assume, that their advice is to wear their product until a rash appears, unless of course you are unhygienic, switch wrists until a rash appears there...rinse and repeat. This is quite appalling to me and the fact that they won’t take ownership of this issue is even more disturbing. Especially after claiming they were becoming a “Rash Free” company after their first rash incident, epidemic.

Model
Fitbit Surge FB501
Bought from
fitbit.com
Bought
Jan 6, 2015
Where
Unspecified: Unspecified
Who was involved
Age 36, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/23/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150406-DF6A5-2147433956. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 4, 2015, sent to the company Apr 13, 2015, published by CPSC May 4, 2015

The product, in the report: The Fitbit Surge is a fitness band that is intended to be worn 24/7. It provides information on activity levels and heart rate during the day, counts steps, and tracks sleep (including periods of restlessness and awakening during the night).

I have been wearing a Fitbit Surge for several weeks. The band on the Fitbit Surge causes a rash on my wrist ... primarily, on the inner side of the wrist on witch the band is worn. The product is designed (in fact, intended) to be worn 24 hours a day (if you don’t, how can it accurately count all of your activity and track your sleep?). However, due to the rash, I am unable to wear it continuously.

Model
Surge
Bought from
received as a gift
Bought
Feb 14, 2015, about then
Where
Acton, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 55, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Surge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/23/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150403-97A5D-2147434003. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 4, 2015, sent to the company Apr 13, 2015, published by CPSC May 4, 2015

The product, in the report: lime green fitbit flex

I bought the fitbit flex in lime green. After wearing it for a few days I noticed an itchy irritation under the fitbit. It started to have a burning feeling and developed small blisters. I wrote fitbit and they responded with some suggestions for wearing. Although I am extremely clean and don’t sweat often. I listened to their suggestions and tried on my other wrist. This time I wore it really loose. Within 8-10 hours I had a bright red irritated rash that was in the complete shape of the fitbit. I took it off immediately and contacted them again. They offered to fully refund if I sent it back, which I did. A few days later I contacted them yet again with my concern that the rash was not going away and still driving me crazy with how itchy it was. I also sent pictures to show them that it basically had not gotten better in the week while it was off. I sent an email to them now 3 times regarding this and have gotten no response at all.

Where
Mount Pleasant, United States: Home/Apartment/Condominium
Who was involved
Age 38, Female
The reporter’s relation to them
Self
As this report names them
Brand fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/4/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150404-E01E7-2147433995. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Mar 30, 2015, sent to the company Apr 7, 2015, published by CPSC Apr 28, 2015

The product, in the report: Continued heart rate monitor, activity and work out, sleep quality, syncs wirelessly and caller ID

My Fitbit charge HR makes a rash on my arm. I have this particular Fitbit because I have a fast heart rate and it is very accurate with that information. I do not wear it 24 hours a day. I take it off for several hours a day. I am worried as to what materials are in my Fitbit to cause a rash. I keep it clean and do not get it wet. I do not do anything to sweat so that is not a problem. I have a radh about an inch square. Almost looks like a burn. This has happened [REDACTED] about mid February, 2015.

Model
I don’t know
UPC
10351 02168
Bought from
FITBIT.com
Bought
Dec 25, 2014
Where
La Porte, Texas: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(4/23/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150330-6F9B4-2147434106. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Mar 29, 2015, sent to the company Apr 6, 2015, published by CPSC Apr 27, 2015

The product, in the report: HR fit bit

My spouse and I got fit bit HR wrist bands for Valentine’s Day 2015. I wore mine first day and my wrist got a big red mark and made my arm hurt so bad. I just figured it was just a reaction so I took it off for a day, still a red mark on my arm and very tender and sore. I took a break for a week put it back on and I can not wear it it leaves a big raised red welt on my arm and it almost feels bruised. So as of February 14th I have only used it a handful of times due to my arm hurts so bad. I purchased them each for @ $150

Model
I don’t know the address
Bought from
Target
Bought
Feb 14, 2015, about then
Where
Ipswich, South Dakota: Other
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand HR Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(4/23/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150329-F7589-2147434132. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 23, 2015, sent to the company Mar 30, 2015, published by CPSC Apr 20, 2015

The product, in the report: Black FitBit Flex with two wristbands included

I received the FitBit Flex for a gift and my wrist is very irritated every time I wear it. I read reports of blistering with the Force, but my reaction is not the severe...more of a red, itchy irritation. I no longer have the original packaging, but I do have all of the components. I would like to return the product.

Bought from
Best Buy
Bought
Dec 24, 2014
Where
Pottstown, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Self
As this report names them
Brand Fit Bit Flex, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/23/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150323-8F0E1-2147434317. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 19, 2015, sent to the company Mar 26, 2015, published by CPSC Apr 16, 2015

The product, in the report: FitBit Flex

I developed a allergic reaction in the form of a sore, blistering rash, after wearing the Fitbit Flex for around 6 months. I switched wrists and developed the same rash on the other wrist after a couple weeks. I went back to the first wrist (after cleaning the band) and the rash reappeared within a day. I have always washed and dried the wristband daily and wear it loosely around my wrist. I emailed a complaint to them and their response is as follows:
“We appreciate you are letting us know that you have tried switched wrists. Please follow our care and safety instructions by keeping the band clean, keeping it dry, and giving your wrist a break. You can find our complete, dermatologist-reviewed instructions at https://www.fitbit.com/productcare. We also recommend that you remove the device if you start to experience skin irritation on your wrist. If symptoms persist longer than 2-3 days after removing the device, contact your physician.”
I feel that my rash is not a reaction to an unclean or wet band, but is an allergic reaction to some material in the band. It is hard to “give your wrist a break” from a device that is intended to be worn 24/7.

Model
FitBit Flex
Where
Durham, North Carolina: Unspecified
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/30/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150319-57273-2147434434. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 18, 2015, sent to the company Mar 26, 2015, published by CPSC Apr 16, 2015

The product, in the report: Fitbit Flex tracker band

Purchased a Fitbit years ago when they were first released. I broke out with a real bad rash on my wrist after wearing the product for about a month. I stopped wearing it, and my husband wore it and had no reaction. Last month I found a band made by a different company and wore it for a month with no reaction. The only reason I stopped was because the design on the band was wearing off, which I the maker is sending me a new band. But I thought its been years and Fitbit has probably addressed the issue in their bands so I purchased a pack of 3 small colored Fitbit brand bands. Within 10 hours of wearing the band not tight and not to sleep in or shower in, the rash was back and more severe this time than it was last night. Again I contacted Fitbit just like I did years ago and they tried to say that their band is made just like any of the other sports bands out in market and they sent me to the link about cleaning. Insane that they are able to make these bands, when there is an issue like this. I use other sports bands and have had no problems. Never again will I buy Fitbit bands, but since I put out the money for the tracker I will find alternative solutions.

Bought from
Target
Bought
Mar 12, 2015
Where
Portland, Oregon: Other
Who was involved
Age 45, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(3/30/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150318-1AFF2-2147434455. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 16, 2015, sent to the company Mar 24, 2015, published by CPSC Apr 14, 2015

The product, in the report: Fitbit Surge fitness band. This device tracks fitness activity, heart rate, sleep, etc.

I have owned my Fitbit Surge for a few weeks not and have noticed a painful irritation on my wrist. The irritation seems to be due to where the band rests on my skin. The first sign was dry skin that was peeling off. Once the skin had peeled off the irritation got worse. This did not happen with my Fitbit Flex and doesn’t happen if I wear a watch on my wrist. Something needs to be done to get this device recalled. I spent $250 for something that is irritating my skin.

Model
Surge
Bought from
Verizon Wireless
Bought
Feb 19, 2015, about then
Where
acworth, Georgia: Home/Apartment/Condominium
Who was involved
Age 37, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/30/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150316-36C6E-2147434521. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Mar 6, 2015, sent to the company Mar 16, 2015, published by CPSC Apr 6, 2015

The product, in the report: Fitbit Charge HR size small

The fitbit charge HR has given me a rash on the bottom of my wrist that won’t go away. I don’t wear it too tight at all. It’s itchy and very uncomfortable.

Model
Fitbit Charge
Bought from
Amazon
Bought
Jan 14, 2015, about then
Where
hialeah, Florida: Unspecified
Who was involved
Age 19, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(3/30/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150306-DF1A8-2147434801. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Mar 4, 2015, sent to the company Mar 12, 2015, published by CPSC Apr 2, 2015

The product, in the report: Fitbit flex, black wristband.

I purchased a Fitbit flex the last week of December 2014. I wore it for about a month, day time only, alternating wrists. I now have a pretty bad rash and what appear to be skin burns on both wrists. I stopped wearing the flex about 3 weeks ago, but still have the burns and rash. I wish I was aware of the force recall and I do not remember seeing a warning about skin irritation for the flex.

Model
flex
Bought from
Dick’s sporting goods, Ohio
Bought
Dec 31, 2014
Where
Cincinnati, Ohio: Home/Apartment/Condominium
Who was involved
Age 38, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(3/30/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150304-54E04-2147434849. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 2, 2015, sent to the company Mar 10, 2015, published by CPSC Mar 31, 2015

The product, in the report: It is a fitbit Charge HR. The color is black, and it is a size large. Company is aware of the rashes yet refuses to do anything about it!

The Fitbit Charge HR is giving me a severe rash which looks like a burn blister and is painful. I followed their instructions for wearing it, and they do not help. I have had a battery of allergy tests in the past, and unless the fitbit is made out of grass, I am not allergic to it. Moreover, I have previously worn latex/plastic watches in the past and experienced no problems. I am severely troubled by fitbit’s continued ignorance of this problem.

Model
Charge HR
Bought from
Best Buy
Bought
Dec 27, 2014, about then
Where
Foster City, California: Other
Who was involved
Age 19, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(3/30/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150302-7A4B6-2147434940. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 25, 2015, sent to the company Mar 6, 2015, published by CPSC Mar 27, 2015

The product, in the report: Activity Tracket

I have developed a sore spot on the top of, and a rash on the bottom of my wrist from wearing the Fitbit Flex. I received the device as a Christmas gift and wore it for about six weeks before I just couldn’t wear it anymore because it hurts too much to wear. I wish I would have read about their issues before I asked for one and do hope I can return the device somehow.

Model
Flex
Bought from
Best Buy
Bought
Dec 21, 2014
Where
The Colony, Texas: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(3/19/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150225-D2CAD-2147435054. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 22, 2015, sent to the company Mar 3, 2015, published by CPSC Mar 25, 2015

The product, in the report: Fit Bit Surge Fitness Watch

I developed a skin rash while wearing a Fit Bit Surge Fitness Watch.

UPC
810351021797
Bought from
Target
Bought
Jan 24, 2015
Where
Rohnert Park, California: Home/Apartment/Condominium
Who was involved
Age 62, Male
The reporter’s relation to them
Self
As this report names them
Brand Fit Bit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/19/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150222-705A1-2147435168. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 17, 2015, sent to the company Feb 25, 2015, published by CPSC Mar 19, 2015

The product, in the report: Fitbit Surge black size small - electronic device worn on wrist - fitness tracker

Fitbit Surge is causing a red itchy rash on my wrist - the rash has been on my wrist for 5 days now. I clean the device daily and wear it loosely per the company suggestion however I still received a rash. I notified the company and received a generic response that I should clean the device and not wear the product continuously. The product was made to be worn 24/7 however has not been in use the past 5 days due to rash. Company is not taking responsibility for the product defect.

Bought from
Fitbit.com
Bought
Dec 5, 2014, about then
Where
Elgin, Illinois: Home/Apartment/Condominium
Who was involved
Age 30, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/19/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150217-0CBC9-2147435300. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 15, 2015, sent to the company Feb 24, 2015, published by CPSC Mar 11, 2015

The product, in the report: Fitbit charge HR activity wristband.

Purchased a Fitbit Charge HR for my birthday on 2/10/15. I charged it and wore it 2/11 - 2/13/15. While working on 2/13 I noticed an ache in my wrist. I took of the Fitbit and I had a red mark, in the shape of the under side of the fitbit. I have severe pain deep in my wrist which has not stopped. I sent the company an email 2/14/15 at 12:08am as soon as I was home from work. I have not had pain like this in the past. The red mark has faded but the pain has not.

Model
fitbit charge HR
UPC
1035102168
Serial number
12EAB4A43048
Bought from
Kohl’s
Bought
Feb 10, 2015
Where
Windsor, Pennsylvania: Other
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand fitbit charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(3/13/2015) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150215-700D3-2147435394. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 15, 2015, sent to the company Feb 24, 2015, published by CPSC Mar 18, 2015

The product, in the report: Fitbit Flex

Hello, I have been wearing a Fitbit Flex for almost a full year now (it will be a year sometime in the end of March). I wore it daily as I worked out and did other normal daily activities. I rinsed it out with water on a somewhat frequent basis. Starting sometime in December of 2014 I started experiencing a rash where the tracker sat on my skin. I didn’t think much of it until the rash kept getting worse. I think I waited about a month before I actually started to notice it wasn’t getting better. I did some research and was shocked to find out other people had been experiencing rashes with other versions of Fitbit trackers. I reached out to the company and quit wearing the device right away. I stopped wearing the tracker for about a week until I heard back from the company. My rash got a little bit better but it did not clear up even after applying cortisone cream daily. All the company told me to do was to read up on their care and cleaning instructions. I was kind of disgusted but thought maybe it was the result of improper cleaning. However, even after following these care instructions, I am still experiencing this rash that hasn’t gone away. Some days it bothers me and some days it doesn’t.

Model
Flex
Serial number
I don’t know
Bought from
Walmart, North Dakota
Bought
Mar 12, 2014, about then
Where
Fargo, North Dakota: Home/Apartment/Condominium
Who was involved
Age 89, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(3/6/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150215-DC779-2147435387. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 13, 2015, sent to the company Feb 24, 2015, published by CPSC Mar 11, 2015

The product, in the report: Fitbit Charge

I received a Fitbit Charge in December. When I wear it for more than 10 hours, I develop a rash on the underside of my wrist. This device is designed to be worn 24/7 except while bathing, in order to use the sleep tracker function. I cannot wear it anywhere close to that length of time and sometimes need to leave it off for a day or more to allow the rash to clear.

Model
Charge
UPC
810351021568
Serial number
084662DE2D18
Bought from
Target
Bought
Dec 23, 2014
Where
Delran, New Jersey: Home/Apartment/Condominium
Who was involved
Age 49, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(3/6/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150213-18F9D-2147435441. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Feb 13, 2015, sent to the company Feb 24, 2015, published by CPSC Mar 18, 2015

The product, in the report: Fitbit Charge

I got a very bad rash from my Fitbit. My arm is sore and my skin was bleeding. I stopped wearing it. I’m very upset with Fit it.

Bought from
Amazon
Bought
Dec 10, 2014, about then
Where
Onalaska, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 36, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Charge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(3/6/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150213-83D32-2147435457. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 4, 2015, sent to the company Feb 12, 2015, published by CPSC Mar 2, 2015

The product, in the report: Fitbit Flex wireless wristband, black.

I got a fitbit flex for Christmas. Since wearing it, the band or clasp has caused skin irritation, itching. redness and a rash on my left hand and itching on my right hand. The band was kept dry, clean, never worn in the shower, and fastened appropriately. There was no consumer warning on the packaging. It should be recalled. Consumers should not be made to suffer this discomfort. Please investigate. I can no longer use the product. I notified the company and they responded by telling me to stop using the product and go to a dermatologist. I consider the response inadequate and incomplete. Consumers need to be protected from this product.

Model
FB401BK
Serial number
FB401BK
Bought from
Gift
Bought
Dec 8, 2014, about then
Where
Houston, Texas: Home/Apartment/Condominium
Who was involved
Age 68, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit FB401BK, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/6/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150204-BBEF2-2147435734. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jan 30, 2015, sent to the company Feb 9, 2015, published by CPSC Mar 4, 2015

The product, in the report: Fitbit Flex-Black

I purchased the Fitbit flex last year and have been dealing with a Rash on my wrist ever since then. I even stopped wearing the fitbit for 2 months and still had the rash. I currently still have the rash. I see there was a recall for the fitbit Force but not the flex yet I have seen so many reports about the Flex also giving many people the rash.

Bought from
Amazon
Bought
Jun 1, 2014
Where
San Antonio, Texas: Home/Apartment/Condominium
Who was involved
Age 26, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(2/13/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150130-44F69-2147435886. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 30, 2015, sent to the company Feb 9, 2015, published by CPSC Mar 4, 2015

The product, in the report: Fitbit Flex, Size: Large, Color: Pink

I purchased a Fitbit Flex for my Mother for Christmas. Within weeks she began getting a rash along her arm where the band and the Fitbit device touched her skin. I called Fitbit customer service and they were not helpful indicating that since I didn’t buy it from them I would have to return it to the store where I purchased the item. The customer service person was not helpful, not friendly, and didn’t appear to care at all. When I went to Best Buy to return it (only 5 weeks later) I had to fight with a Manager to get reimbursed. All I could get was store credit.
I now understand that rashes are a recurring problem with the Fitbit Flex product.

Model
Fitbit Flex
Bought from
Best Buy, Missouri
Bought
Dec 12, 2014
Where
St. Charles, Missouri: Home/Apartment/Condominium
Who was involved
Age 71, Female
The reporter’s relation to them
My Parent
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/13/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150130-72953-2147435877. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 25, 2015, sent to the company Feb 2, 2015, published by CPSC Feb 25, 2015

The product, in the report: Fitbit Flex

I have owned a Fitbit Flex since last summer. I have had no problems with it until recently. I have been burned twice now by the device. Approximately 1 month ago and this week. The first time the area was not as bad. The skin was red, raised and there were blistered areas. This skin burn occurred under the battery area. Recently the area has again become injured but worse. I don’t wear my band tight, I don’t wear it in the shower and I’m not allergic to nickel. I searched this problem on the internet and those were the things that were stated as the alleged problems. My concern is that this is similar to the Fitbit Force issues that I read about. Why have they not fixed this issue with their products?

Bought from
Fitbit.com
Bought
Jul 1, 2014
Where
Thermopolis, Wyoming: Other
Who was involved
Age 49, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/13/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150125-23136-2147436111. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jan 24, 2015, sent to the company Feb 2, 2015, published by CPSC Feb 25, 2015

The product, in the report: Fitbit Force watch

A red, round blister on my wrist about the size of a quarter directly under the Fitbit Force watch that I have been using for months, and have just now stopped using due to becoming aware of a recall on this product.
I am concerned that permanent damage may have been done to my skin.
I would like to know exactly what caused this damage/irritation to my skin.

Model
Force
Bought
Feb 3, 2014, about then
Where
Peachtree City, Georgia: Home/Apartment/Condominium
Who was involved
Age 56, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(2/13/2015) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has recalled the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit www.fitbit.com/forcesupport for more information.

CPSC report 20150124-D705D-2147436120. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 15, 2015, sent to the company Jan 26, 2015, published by CPSC Feb 16, 2015

The product, in the report: Fitbit Force wireless activity band.

I have been using the Fitbit Force daily since the first week of December 2013, when I asked a friend to get it for me in [REDACTED] from the United States. I heard about the recall in the middle of 2014, but did not bother as I was satisfied with the product and happy using it and trying to meet my daily targets. Suddenly, however, about 15 days back I started developing a reddish allergic mark on the inside of my right wrist (where I normally wear the Fitbit Force). There would be considerable irritation in and around the reddish area which aggravated into discharge of a thin liquid and severe ittiching. I immediately discontinued using the force on that wrist, and the allergy was better with the application of an antiseptic ointment. I reported this to Fitbit who advised me to return the product and either claim a refund of US$ 140/- or opt to take the “Charge” device in lieu. I opted for the “Charge’ but could not register on the Fitbit Support site as the entries required that I be a resident of the USA...which I am not. Fitbit then advised me to approach you guys for solving my problem. So, here I am. [REDACTED]

Bought from
Amazon
Bought
Dec 1, 2013
Where
Gurgaon, Haryana, India: Home/Apartment/Condominium
Who was involved
Age 55, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/2/2015) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has recalled the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit www.fitbit.com/forcesupport for more information.

CPSC report 20150115-6C2AA-2147436490. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 8, 2015, sent to the company Jan 16, 2015, published by CPSC Feb 9, 2015

The product, in the report: Exercise monitoring bracelet

Have been wearing fitbit flex for a week and have developed a rash on wrist. Rash looks like bumps or mosquito bites. Rash itches a lot.

Model
Flex
Bought from
Verizon
Bought
Dec 30, 2014, about then
Where
Philadelphia, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/2/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150108-25BA4-2147436771. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jan 8, 2015, sent to the company Jan 16, 2015, published by CPSC Feb 9, 2015

The product, in the report: Fitbit Flex..monitors steps, activities and sleep

I purchased the Fitbit Flex in 06/14. By 08/14, I had problems with the battery charging, emailed them as there is no personal customer service. I was told to tape and jiggle the battery to get it to charge. I did this until 10/14 when it just wouldn’t charge. And as the original band wore out, I reordered a new battery and three bands. The new battery still has to be taped and jiggled. However, my compliant is the bands... they caused a severe rash and injury to my wrist. I even changed wrists and it started on the other side. I changed bands and it continued cause rash and itching. I, of course , no longer wear it. I saw that the Fitbit Force had been recalled for allergic reactions and believe so too should the Flex. Or at least the replacement bands.

Model
Fitbit Flex
UPC
9862800265
Serial number
07891EE42E14
Bought from
Amazon
Bought
Jun 1, 2014, about then
Where
REDLANDS, California: Other
Who was involved
Age 56, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(2/2/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150108-B87E2-2147436788. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Dec 31, 2014, sent to the company Jan 12, 2015, published by CPSC Feb 3, 2015

The product, in the report: Black Fitbit Flex fitness tracker

My Fitbit Flex has given me a terrible burning, itching rash on my wrist. I have not been able to get rid of the rash, and have had to stop wearing my Fitbit.

Bought from
Wal-Mart
Bought
Jul 7, 2014, about then
Where
Hillsborough, North Carolina: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(1/14/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20141231-FC01A-2147437155. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Dec 30, 2014, sent to the company Jan 8, 2015, published by CPSC Jan 30, 2015

The product, in the report: Fitbit Flex

On December 3, 2014 I reached out to Fitbit customer service to let them know that the aqua band had caused a rash on my arm. They advised that I give my wrist a break since and follow the care instructions. I did that. I let it rest until yesterday December 29, 2014. I switched the fitbit back to the original black band since I had no irritation. The rash is back with a full vengeance. It itches and burns.

Where
Unspecified: Other
Who was involved
Age 28, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(1/14/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20141230-C72B0-2147437175. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 29, 2014, sent to the company Jan 7, 2015, published by CPSC Jan 29, 2015

The product, in the report: Fitbit Flex - gray in color

I purchased a Fitbit Flex in June, 2014, and have been using it daily. In October, I started getting redness, swelling, & itching on my left wrist under my Flex wristband. It was mild/annoying at first, but kept increasing in intensity. I switched to my other wrist and get the same allergic reactions. I follow the Fitbit instructions for care of the wristband. I do not use lotions, etc. on my wrists. I can no longer use my Flex (for which I paid $100) as designed. Upon investigating, I have discovered that this seems to be not atypical with the Flex, and that Fitbit has previously recalled it’s Force wristband for similar reasons.

Model
Flex
Bought from
Fred Meyer
Bought
Jun 14, 2014, about then
Where
Unspecified: Unspecified
Who was involved
Age 60, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(1/14/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20141229-84E26-2147437263. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 18, 2014, sent to the company Dec 30, 2014, published by CPSC Jan 14, 2015

The product, in the report: Fitbit Flex activity tracker

I purchase a Fitbit FLEX 7 months ago. I wear it 24 a day. 2 weeks ago I developed a rash on my wrist that will not go away. I know there was an issue with the Force, and that is why I purchased the Flex. Any chance there is someone I can contact to return it for a refund. I found a sight to get a refund for the For e, but not for the Flex.

UPC
898628002649
Serial number
SKU 8390054
Bought from
Target
Bought
May 2, 2014
Where
Minneapolis, Minnesota: Other
Who was involved
Age 62, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(1/14/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20141218-0D3B0-2147437750. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Nov 29, 2014, sent to the company Dec 8, 2014, published by CPSC Dec 22, 2014

The product, in the report: Fitbit Charge, color: Slate, size: Large

Fitbit Charge, activity tracker, caused a painful rash on the inside of my wrist. The “face” of the activity tracker was worn on the inside of my wrist when I received the rash. In addition, I received a burn or deep painful mark where the inside of my wrist made contact with the charging port area of the Fitbit Charge.

Model
Charge
Bought from
Amazon
Bought
Nov 20, 2014
Where
Unspecified: Unspecified
Who was involved
Age 35, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(12/19/2014) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20141129-A9668-2147438409. Submitter: Consumer Search for it on SaferProducts.gov
Hospital admission
Made Nov 20, 2014, sent to the company Dec 1, 2014, published by CPSC Dec 15, 2014

The product, in the report: Fitbit One - maroon in color

I bought a Fitbit One in early 2013 and immediately began wearing it on my bra in the same spot day and night. I continued wearing all day daily and most nights for a little over a year. One morning I found a lump in my breast (same breast and exact same spot where I always wear my fitbit). I immediately sought medical evaluation and found out 3 days later that the lump was a cancerous tumor. The biopsy came back with a diagnosis of early invasive ductal cell carcinoma breast cancer. I have no history of breast cancer in my family and was extremely healthy and physically fit at the time of diagnosis. I don’t know if my tumor development could have been related to the Fitbit, but I think because of the exact location and timing of the tumor development as it related to my use of the Fitbit, it needs to be reported.

Model
Fitbit One
Bought from
vendor website
Bought
Jan 7, 2013, about then
Where
Cincinnati, Ohio: Unspecified
Who was involved
Age 59, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Hospital Admission

The company’s comments, in its own words

(12/15/2014) Fitbit, Inc: Fitbit appreciates customer feedback. If you have not already done so, please contact us at support@fitbit.com. Fitbit is investigating your concern. Fitbit One meets applicable federal requirements for consumer product safety. It complies with U.S. Federal Communications Commission (“FCC”) standards, part 15 FCC Rule for Class B digital devices that emit radio frequency energy. It also meets applicable Industry Canada and European Union standards.

CPSC report 20141120-ABE61-2147438703. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Nov 13, 2014, sent to the company Nov 26, 2014, published by CPSC Dec 18, 2014

The product, in the report: fitbit force band to track calories burned, distance traveled, stairs, exercises in general.

In March/April 2014, I returned my FITBIT Force Band due to the device causing rash/blistering of my wrist. The company confirms its receipt on 2 June 2014 with my ID number of [REDACTED] . I have called numerous times since 30 Jul 2014 in regards to my refund status but haven’t been given an answer as to when I should receive it. My most recent communication directly asking about this (via email), the company still refuses to provide a refund even though the device was in their possession on 2 June 2014. Device was ordered in Dec 2013 from the company at a cost of $129.95. The company has received the original order information ([REDACTED] ) which confirms our purchase of the item.

Model
Froce Band
Bought from
FITBIT Company
Bought
Dec 15, 2013
Where
APO, Unspecified: Other
Who was involved
Age 47, Male
The reporter’s relation to them
Self
As this report names them
Brand FITBIT FORCE BAND, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(12/18/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit www.fitbit.com/forcesupport for more information.

CPSC report 20141113-AD155-2147438933. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 30, 2014, sent to the company Oct 8, 2014, published by CPSC Oct 30, 2014

The product, in the report: FITBIT One; exercise and sleep monitoring device

I had been using a Fitbit one for over a month, when one time I allowed it to touch my skin for an extended period on my on my stomach (I was asleep). I woke up with the skin on my stomach ulcerating from the Fitbit contact. This was over 4 months ago, the injury has healed but the scar remains and will probably be there for years, if not forever.

Model
FITBIT one
Bought from
Target
Bought
Mar 1, 2014, about then
Where
Wyomissing, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 61, Female
The reporter’s relation to them
Self
As this report names them
Brand FIT BIT One, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/29/2014) Fitbit, Inc: Fitbit appreciates customer feedback and will prioritize investigating your concerns. If you have not already done so, please contact us at support@fitbit.com.

CPSC report 20140930-265EE-2147440504. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Sep 29, 2014, sent to the company Oct 7, 2014, published by CPSC Oct 29, 2014

The product, in the report: Fitbit flex fitness tracking device size small wristband

I received a fitbit flex last Christmas and love the product but it has caused a rash under the band regardless of which wrist I wear it on. I was not aware that I was not the only one having this problem and was going to just buy an extra band but hoping now that there are so many complaints that the company with replace the bands with better made ones.

Bought from
amazon
Bought
Nov 14, 2013, about then
Where
Findlay, Ohio: Home/Apartment/Condominium
Who was involved
Age 37, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(10/29/2014) Fitbit, Inc: Fitbit appreciates customer feedback and will prioritize investigating your concerns. If you have not already done so, please contact us at support@fitbit.com.

CPSC report 20140929-13D94-2147440529. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 28, 2014, sent to the company Jul 8, 2014, published by CPSC Jul 22, 2014

The product, in the report: Fitbit One Wireless Activity tracker

Wearing Fitbit One on bra turned toward breast developed blister after wearing 3 days.

Model
Fitbit one
UPC
898628002267
Serial number
FB103BK
Bought from
Dicks Sporting Goods, Indiana
Bought
Feb 2, 2014
Where
New Albany, Indiana: Home/Apartment/Condominium
Who was involved
Age 60, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

CPSC report 20140628-DF0A8-2147443301. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 10, 2014, sent to the company Jun 18, 2014, published by CPSC Jul 2, 2014

The product, in the report: Arm develops rash when wearing Fitbit Force.

Skin irritated when wearing Fitbit Force, continues each time I wear.

Model
Force
Bought from
Dicks
Bought
Nov 22, 2013
Where
Evansville, Indiana: Home/Apartment/Condominium
Who was involved
Age 40, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/8/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140610-7545F-2147443813. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 6, 2014, sent to the company Jun 13, 2014, published by CPSC Jun 27, 2014

The product, in the report: FitBit Force Wireless Wristband - Black Small

I experienced an eruption of an itchy skin rash and small blisters on my wrist where my skin was in contact with the metal portion of the wristband and the charger port. I stopped wearing the wristband and treated accordingly.

Model
FB402BKS
UPC
9862800294
Bought from
BestBuy, Massachusetts
Bought
Dec 16, 2013
Where
Cranston, Rhode Island: Home/Apartment/Condominium
Who was involved
Age 47, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit Force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/8/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit www.fitbit.com/forcesupport for more information.

CPSC report 20140606-F7CF4-2147443943. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 2, 2014, sent to the company Jun 10, 2014, published by CPSC Jun 24, 2014

The product, in the report: FitBit Force

After wearing a Fitbit Force at all times since mid-December 2013, I have developed a one square inch swollen patch with rough skin that oozes approximately 1.5 inches from where the Fitbit band sits on my wrist.

Bought
Dec 2, 2013, about then
Where
Kirkland, Washington: Home/Apartment/Condominium
Who was involved
Age 47, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/8/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit www.fitbit.com/forcesupport for more information.

CPSC report 20140602-69EF1-2147444048. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 28, 2014, sent to the company Jun 5, 2014, published by CPSC Jun 26, 2014

The product, in the report: Fitbit Flex - purchased on 11/25/13 from Dick’s Sporting Goods.

My husband’s Fitbit Flex has started to give him a blister/burn on the outside of his wrist.

Model
Flex
Bought from
dick’s
Bought
Nov 25, 2013
Where
Unspecified: Other
Who was involved
Age 47, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/9/2014) Fitbit, Inc: Fitbit appreciates customer feedback and will prioritize investigating your concerns. If you have not already done so, please contact us at <a href=”mailto:support@fitbit.com”>support@fitbit.com</a>.

CPSC report 20140528-4970C-2147444137. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 27, 2014, sent to the company Jun 4, 2014, published by CPSC Jun 18, 2014

The product, in the report: Fitbit Force activity tracker

I got one of the bad ‘Fitbit’ rashes...huge blistered that burst, with about a square inch of skin eventually sloughing off. I tried cleaning the device daily and covering the charge port with electrical tape, and even wearing a large [bandage] under the device, but nothing stopped the rash

Bought
Dec 30, 2013
Where
Decatur, Georgia: Home/Apartment/Condominium
Who was involved
Age 35, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/9/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140527-6E2DA-2147444143. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 18, 2014, sent to the company May 27, 2014, published by CPSC Jun 10, 2014

The product, in the report: FitBit Force is a wrist-worn step and activity tracker.

I had a FitBit Force. Recently I developed redness on the upper, outer part of my wrist. It did not itch for a while. The redness would bled if I sucked on it. I stopped wearing the Fitbit Force soon after I noticed the redness. Now parts are calloused and the redness still won’t go away. I registered for the recall (a week ago) and still have not heard any new information (they were going to send a box, haven’t gotten it yet).

Model
FB402
Bought from
Gift
Bought
Jan 27, 2014, about then
Where
Houston, Texas: Home/Apartment/Condominium
Who was involved
Age 31, Male
The reporter’s relation to them
Self
As this report names them
Brand FitBit Force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/9/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140518-59A87-2147444428. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 16, 2014, sent to the company May 27, 2014, published by CPSC Jun 10, 2014

The product, in the report: Black fitbit flex bracelet

My fitbit flex bracelet in black caused a terrible rash on my wrist and has not gone away in weeks. I spent a lot of money on this product and after reading there has been a lot of reports and possible recall and really dissapointed. I do not know how rash came or how to get rid of it. Very upsetting on a product

Model
Fitbit flex
Bought from
Nordstroms
Bought
Feb 1, 2014, about then
Where
North Andover, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 36, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/9/2014) Fitbit, Inc: Fitbit appreciates customer feedback and will prioritize investigating your concerns. If you have not already done so, please contact us at <a href=”mailto:support@fitbit.com”>support@fitbit.com</a>.

CPSC report 20140516-A303A-2147444476. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 12, 2014, sent to the company May 20, 2014, published by CPSC Jun 12, 2014

The product, in the report: I ordered a new case/clip in April 8, 2014 for my Fitbit One. My previous black holder/clip lasted a couple of years but it was time for a new one. I ordered the burgundy colored one this time. The first time I wore it, clipped to the waistband of my pants, that evening when I took it off, it had left a very red, almost burned mark on my stomach where it had been in contact with my skin. I was very freaked out and showed my husband (I wish I had taken a picture because it was the exact size/shape of the fitbit one). It took about 3 or 4 days to fully disappear. I thought maybe it had been due to the red dye in the color I had ordered. We were gone on vacation for 2 weeks after that and I made sure never to have my fitbit touching my skin. This had never been a concern with my previous fitbit one clip. Anyway, when I got home from vacation, a friend of mine randomly mentioned that Fitbit Forces had been recalled for this same reaction. I had not heard anything about this! Even though mine isn’t a Force, it’s a One, I figured it’s the same company and probably same plastic/metal/glue or whatever. I contacted Fitbit via email to let them know, and the only thing they said back to me was that they had conducted a voluntary recall of their Fitbit Force. It was a disappointing short response with no reference or care to my issue that I was writing to them about. So, I just wanted this to be reported to the CPSC. In my opinion, the problem with Fitbit affects more than just the Fitbit Force. My own personal experience shows that my new Fitbit One clip also has faulty plastic or glue or dye. Thank you for your time, [REDACTED]

I ordered a new case/clip in April 8, 2014 (order#[REDACTED]) for my Fitbit One. My previous black holder/clip lasted a couple of years but it was time for a new one. I ordered the burgundy colored one this time. The first time I wore it, clipped to the waistband of my pants, that evening when I took it off, it had left a very red, almost burned mark on my stomach where it had been in contact with my skin. I was very freaked out and showed my husband (I wish I had taken a picture because it was the exact size/shape of the fitbit one). It took about 3 or 4 days to fully disappear. I thought maybe it had been due to the red dye in the color I had ordered. We were gone on vacation for 2 weeks after that and I made sure never to have my fitbit touching my skin. This had never been a concern with my previous fitbit one clip. Anyway, when I got home from vacation, a friend of mine randomly mentioned that Fitbit Forces had been recalled for this same reaction. I had not heard anything about this! Even though mine isn’t a Force, it’s a One, I figured it’s the same company and probably same plastic/metal/glue or whatever. I contacted Fitbit via email to let them know, and the only thing they said back to me was that they had conducted a voluntary recall of their Fitbit Force. It was a disappointing short response with no reference or care to my issue that I was writing to them about. So, I just wanted this to be reported to the CPSC. In my opinion, the problem with Fitbit affects more than just the Fitbit Force. My own personal experience shows that my new Fitbit One clip also has faulty plastic or glue or dye. Sadly, I do not wear it anymore because I feel something is wrong with it!
Please keep me updated to any other reports on this issue and for further instruction.
Thank you for your time,
[REDACTED]

Model
Fitbit One Clip - (burgandy FB1520C-BY/FIT1)
UPC
?
Serial number
OMS#100902271
Bought from
Fitbit
Bought
Apr 8, 2014
Where
Medina, Washington: Unspecified
Who was involved
Age 48, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit One, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/12/2014) Fitbit, Inc: Fitbit has contacted the consumer who submitted this report and resolved the issue to her satisfaction. Fitbit appreciates customer feedback. Please contact us at <a href=”mailto:support@fitbit.com”>support@fitbit.com</a>, and Fitbit will prioritize investigating your concerns.

CPSC report 20140512-0EB0F-2147444628. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 12, 2014, sent to the company May 20, 2014, published by CPSC Jun 4, 2014

The product, in the report: Fitbit electronic wearable

I received a Fitbit Wristband which records steps taken & sleep. After four months of wearing I developed a rash underneath the Fitbit near the metal part of wristband.

Model
Force
Bought from
Best Buy, Minnesota
Bought
Dec 22, 2013, about then
Where
Batavia, Illinois: Home/Apartment/Condominium
Who was involved
Age 47, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140512-425DC-1402130. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made May 5, 2014, sent to the company May 13, 2014, published by CPSC May 28, 2014

The product, in the report: Fitbit Flex

My wife and i both received FitBit Flex units this past Christmas. (approx. 6 moths ago) I started noticing that my wife’s unit was not charging consistently. I would have to jiggle the unit around to get a good contact. I reached out to fitbit and the response i got was that because i was able to charge that i should continue to use. I was not happy with response but what can i do. Well, this week it look like the unit’s battery exploded or something. This was very concerns because you can see the acid from the battery. Both my wife use the fitbit in the same exact manner and my unit is perfectly fine, but im concern about this problem.

Model
Flex
Bought from
brookstone, New Jersey
Bought
Dec 1, 2013
Where
Princeton, New Jersey: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(6/17/2014) Fitbit, Inc: Fitbit appreciates customer feedback and will prioritize investigating your concerns. If you have not already done so, please contact us at <a href=”mailto:support@fitbit.com”>support@fitbit.com</a>.

CPSC report 20140505-5FAA3-2147444812. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made May 2, 2014, sent to the company May 12, 2014, published by CPSC May 27, 2014

The product, in the report: Fitbit force activity tracker, watch

I wore the fitbit force without problems from January to mid April. Then started developing a rash under the metal part of the watch. The rash continued to get worse even after I kept it completely covered with bandages. I haven’t worn the force in about a week and still have a blistered area on my left wrist that is approximately 1 inch in diameter.

Model
FB402BK – large black
Bought from
Received as a gift
Bought
Dec 1, 2013, about then
Where
Shenandoah, Texas: Other
Who was involved
Age 35, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(6/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140502-F0D43-2147444898. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Apr 29, 2014, sent to the company May 6, 2014, published by CPSC May 27, 2014

The product, in the report: FitBit Force

I received a rash from the FitBit Force. I began wearing the device on my left wrist January 20, 2014. I wore it around the clock, except while in the shower. I wore it for around 9 weeks without any problems. When I first started to see something, it was only a mild, small, pink, bumpiness on my wrist. It began very slowly and did not bother me at first. After a few days it got a little worse. I moved the FitBit to my right wrist, where I developed a rash after just one day of wearing it. After that I stopped wearing it altogether. I Googled it and first learned of the problems and the recall. A few days later FitBit emailed about the recall, which I sent in for. After removing the FitBit (permanently) on March 25, the rash worsened significantly. I applied otc [REDACTED] cream for a week to no affect. I have no history of any nickel allergy, or any other kind of bad reaction to jewelry or anything. After a few days, it was at its worst -- the skin became cracked and open, and eventually scabby. (I do have a few photos) Today, a month later, what seem like scars are still visible on both wrists, though the left is worse than the right.

Model
Force wrist band
Bought from
Fitbit website, Massachusetts
Bought
Dec 30, 2013
Where
Milton, Massachusetts: Other
Who was involved
Age 34, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit Force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(5/23/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140429-6061B-2147445010. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 29, 2014, sent to the company May 6, 2014, published by CPSC May 27, 2014

The product, in the report: FitBit Force Black wristband

I have been wearing a FitBit Force wristband for several months. In the past couple of days, I have noticed a burning sensation and red rash on my wrist where the FitBit metal portion touches my skin.

Model
Force
Bought from
Dicks Sporting Goods, Minnesota
Bought
Dec 20, 2013, about then
Where
Edina, Minnesota: Home/Apartment/Condominium
Who was involved
Age 45, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/23/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140429-94D55-2147445005. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 28, 2014, sent to the company May 6, 2014, published by CPSC May 20, 2014

The product, in the report: FitBit Force--Black Fitness tracker

I began using FitBit Force on January 15, 2014. On April 24, 2014, I developed a burn on my wrist under the charging port of the device. I took the unit off immediately and requested a return kit from the manufacturer.
The burn/rash is still the same as when I first noticed it 4 days ago--a cluster of tiny blisters on my wrist.
After browsing similar stories and incidents in the FitBit forum discussions, I felt I should file a report here.

Model
Force
Bought from
Brookstone
Bought
Jan 13, 2014, about then
Where
Charlotte, North Carolina: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/23/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140428-51859-2147445028. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 25, 2014, sent to the company May 6, 2014, published by CPSC May 20, 2014

The product, in the report: Fitbit force wrist watch

Rash developed on my right wrist due to wearing product. Fitbit force was used properly but a rash still developed

Model
Fitbit force
UPC
89862800294
Serial number
088C92942D1A
Bought from
target
Bought
Feb 1, 2014
Where
Spring valley, New York: Home/Apartment/Condominium
Who was involved
Age 31, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/23/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140425-B1AC0-2147445119. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Apr 24, 2014, sent to the company May 2, 2014, published by CPSC May 16, 2014

The product, in the report: Fitbit Force is an activity tracker wrist band. It is worn like a watch and tracks daily steps, active minutes, and sleep.

I ordered the Fitbit Force in January 2014, and received it in the first week of February. My friend had told me about users experiencing rashes, but I didn’t think it was very wide spread at that point. I wore it every day (except while showering) and also overnight. I really liked it and loved the silent alarm feature! Unfortunately, almost exactly 1 month later (March 8th), I noticed a red patch of skin on my wrist under the band about the same width as the band itself. The location was not exactly under the battery charger, but a little to the side of it closer to the LCD screen area. I stopped wearing it that day.
That day I googled the Fitbit rashes, and found out about the recall and that many people were affected. I returned my Force and received the refund about 5 weeks later.
The rash or burn stayed the same size the entire time, roughly the size of 2 dimes side by side. It remained bright red for rougly 1 month, was never bumpy, itchy, or painful, so in my opinion, didn’t appear to be contact dermatitis. I finally went to the doctor on April 7th, and she agreed with me that it didn’t look like contact dermatitis, but she wasn’t sure what it really was. So, I decided to try prescription steriod cream (Fluocinonide .05% ointment). I’ve been using this cream twice a day for about 2 weeks now, and while the area does look slightly lighter, it’s still there, and doesn’t really look like the cream has helped. (I’m guessing just the fact that it’s now been almost 2 months now has something to do with the spot slightly fading).
I’m really concerned that this is a bigger problem than Fitbit is leading on to be. Is it really just an allergic reaction, or can I wake up a year from now and find out that I have skin cancer? I’ve asked the Fitbit support team if they have any new updates, and am only being told that it’s contact dermatitis from either the nickel or adhesives from the band. I’d like to know (from a real doctor) about what exactly this is and if there can be any long term danger from this product.

Model
Fitbit Force
Bought from
www.fitbit.com
Bought
Jan 1, 2014
Where
Herndon, Virginia: Home/Apartment/Condominium
Who was involved
Age 31, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(5/9/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140424-D1E09-2147445159. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 15, 2014, sent to the company Apr 23, 2014, published by CPSC May 7, 2014

The product, in the report: Fitbit Force

Started wearing Fitbit Force 12/25/13 on my right wrist. Began developing rash (2-3cm red, raised) on right wrist on 4/3/14. Continued to wear wristband and rash worsened. Have now discontinued use.

Model
Fitbit Force
UPC
0894DFOC2E1D
Serial number
FB402SLS
Bought from
fitbit.com
Bought
Dec 5, 2013
Where
Nashville, Tennessee: Home/Apartment/Condominium
Who was involved
Age 38, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/29/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140415-ECCC0-2147445397. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 14, 2014, sent to the company Apr 23, 2014, published by CPSC May 7, 2014

The product, in the report: wristband activity tracker

Fitbit Force activity tracking wristband caused a rash where it came in contact with my wrist.

Model
Fitbit force
UPC
084F438002E1E
Bought from
verizon wireless, Washington
Bought
Dec 19, 2013
Where
seattle, United States: Home/Apartment/Condominium
Who was involved
Age 73, Female
The reporter’s relation to them
Self
As this report names them
Brand fitbit Force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/29/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140414-1BD84-2147445446. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Apr 13, 2014, sent to the company Apr 21, 2014, published by CPSC May 5, 2014

The product, in the report: Tracks personal activity, sleep pattern, and calorie intake

My husband purchased a fitbit force for me as a gift. I wore it as suggested for 2 months on my left wrist after which a rash developed. I switched it to my right wrist. After 2 weeks, I developed the same type of rash. They are the size of a nickle but it does not itch although neither spots will go away. The rashes corresponds with the electronic area of the device.

Model
force
Bought from
[REDACTED]
Bought
Jan 4, 2014
Where
Fishers, Indiana: Home/Apartment/Condominium
Who was involved
Age 61, Female
The reporter’s relation to them
Self
As this report names them
Brand fitbit force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(4/29/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140413-76CBB-2147445463. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 10, 2014, sent to the company Apr 17, 2014, published by CPSC May 1, 2014

The product, in the report: Force Fit Bit

After nearly 3 months of continuous wear of my Force Fitbit, I developed to 2 red spots on my left wrist. I stopped wearing it within two days of the spots developing. Within a week, the spots became an approximately 3 inch long itchy, painful raised rash. Over one month later the rash is still there, although no longer raised and less itchy and painful.

Model
Force
Bought from
Target
Bought
Dec 20, 2013, about then
Where
Bangor, Maine: Home/Apartment/Condominium
Who was involved
Age 43, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/29/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140410-CF171-2147445555. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 9, 2014, sent to the company Apr 17, 2014, published by CPSC May 1, 2014

The product, in the report: Fitbit force

Fitbit force red rash appeared overnight. Discontinued use

Model
Force
Bought from
Target, Maryland
Bought
Feb 1, 2014, about then
Where
New market, Maryland: Other
Who was involved
Age 32, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/29/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140409-96A6B-2147445567. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 8, 2014, sent to the company Apr 16, 2014, published by CPSC Apr 30, 2014

The product, in the report: This is a Fitbit FORCE size medium. Blue band. Wearable fitness tracking device.

I recieved this rash on my arm due to the wearable tracking device Fitbit FORCE.
The website claims that it is a “contact dermititis rash”. But I am not allergic to any of the materials the product has claimed to be made out of on their site.
I have reason to believe that this is something of the Radio Frequency burn nature or something more serious than a quick allergy.
This rash is not going away nor is it getting better with time.

Where
Bozeman, Montana: Home/Apartment/Condominium
Who was involved
Age 21, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit FORCE, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/29/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140408-6A317-2147445599. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Apr 8, 2014, sent to the company Apr 16, 2014, published by CPSC Apr 30, 2014

The product, in the report: fitbit flex wireless wristband, color black, model FB401BK

Have used the wireless wristband fitbit flex while walking/jogging. After 2 days, felt some itchiness and saw rashes on the wrist. Stopped using it for about a week. After the itch somewhat subsided, started using the fitbit again. Noticed the itchy feeling starting again. Have used it sparingly, removing the item before going to bed.

Model
Fitbit Flex
UPC
073C03202D12
Serial number
FB401BK
Bought from
amazon
Bought
Dec 25, 2013, about then
Where
Las Vegas, Nevada: Place of Recreation or Sports
Who was involved
Age 66, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Flex, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(4/29/2014) Fitbit, Inc: Fitbit appreciates customer feedback and will prioritize investigating your concerns. If you have not already done so, please contact us at <a href=”mailto:support@fitbit.com”>support@fitbit.com</a>.

CPSC report 20140408-97891-2147445606. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 7, 2014, sent to the company Apr 15, 2014, published by CPSC May 6, 2014

The product, in the report: Fitbit Force step/calorie tracker

I wore the Fitbit force for about a month before I noticed a small rash on my wrist right under the Force. It was mildly itchy, but the rash was quite bumpy. It took over a week and half before the bumps went away, but the redness from the bumps are still on my skin.

Model
Force
UPC
083d024e2e18
Bought from
REI, California
Bought
Jan 24, 2014
Where
San Dieog, California: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/29/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140407-EEC06-2147445634. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 5, 2014, sent to the company Apr 14, 2014, published by CPSC May 5, 2014

The product, in the report: Small black FitBit Force fitness tracker

Have been using FitBit Force fitness tracker for about 2.5 months. Awoke one morning with red rash with blistering on wrist under metallic part of wrist device. Went to website and noted that the device has already been recalled due to multiple similar incidences.

Model
Force
Bought from
FitBit website
Bought
Dec 15, 2013
Where
Boston, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 47, Male
The reporter’s relation to them
Self
As this report names them
Brand FibBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/21/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140405-88E66-2147445732. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 3, 2014, sent to the company Apr 11, 2014, published by CPSC Apr 25, 2014

The product, in the report: FitBit Force (activity tracker/sleep tracker)

I purchased a FitBit Force and was wearing it as directed, however, one morning, I felt a burning sensation on my left wrist. I looked to see what it was and my wrist had a raised, puss like look and was red. I immediately removed the fitbit force and stoped wearing it and put an antibiotic ointment on the “quarter sized” rash/burn which was caused by the fitbit product.

Model
i dont know
UPC
i dont know
Serial number
i dont know
Bought from
Sports Authority
Bought
Jan 20, 2014, about then
Where
Shawnee, Kansas: Home/Apartment/Condominium
Who was involved
Age 51, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit Force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/21/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140325-67134-2147446061. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 3, 2014, sent to the company Apr 11, 2014, published by CPSC Apr 25, 2014

The product, in the report: Fitbit Force Activity Tracker wristband

Received the Fitbit Force on December 26, 2013 as a gift and wore it almost 24/7 except for in the shower.
Had absolutely no sensitivity to it. Saw reports of rashes but based on the responses and claims that it was an allergic reaction experienced by few people I assumed I was in the clear.
On 4/1/2014 a rash developed where I have worn the wristband. I immediately took it off and the rash has continued to grow despite removing the band.
I would just like this incident noted with the others (I know there is an active recall) as I feel like Fitbit is underestimating the incident rate, where they have reported 1.7% of users. My reaction took longer to develop than most, and I likely started using it when a bunch of people did. I think the longer people use it, eventually they may suffer the same result.

Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 31, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/21/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140403-9FF1A-2147445793. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Apr 2, 2014, sent to the company Apr 10, 2014, published by CPSC Apr 24, 2014

The product, in the report: Fitbit Recalls Force Activity-Tracking Wristband Due to Risk of Skin Irritation Consumers should stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product. Recall date: March 12, 2014 Recall number: 14-129 Enlarge 1 of 1 photos Fitbit Force activity-tracking wristband Download Share Recall Summary Name of product: Wireless activity-tracking wristband Hazard: Users can develop allergic reactions to the stainless steel casing, materials used in the strap, or adhesives used to assemble the product, resulting in redness, rashes or blistering where the skin has been in contact with the tracker. Remedy: View Details Refund Consumer Contact: Fitbit, toll-free at (888) 656-6381 from 8 a.m. to 8 p.m. ET daily or online at www.fitbit.com and click on Recall/Safety Info on the right side of the page next to Terms of Use for more information.

Fitbit Force gave me a nickel allergy which resulted in a rash. Had to go to the dr. and get a prescription.

Bought from
Best Buy
Where
Harvard, Illinois: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand FitBit Force, made or sold by FLEXTRONICS INTERNATIONAL USA INC
How badly, in CPSC’s words
Injury, Seen by Medical Professional

CPSC report 20140402-AC9A4-2147445821. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Apr 2, 2014, sent to the company Apr 10, 2014, published by CPSC Apr 24, 2014

The product, in the report: Fitbit Force- Black purchased January 2014 from Fitbit

In January 2014 I purchased a Fitbit Force online directly from Fitbit as a birthday gift for myself. After a couple weeks of wearing it I developed a spot which I initially thought was an insect bite.I discontinued wearing the product. Over a couple days it developed into a blister and continued to get worse. I had severe burning that I noticed in waves and mainly at night. It would also have waves of itching. The location of the large blister was just under the port where you would charge the unit. I went to Cox Urgent Care in Branson Missouri and started a topical medication. The blisters persisted for more than 3 weeks. I am now left with a nasty scar on my wrist and worry about what might have caused this. I did return the product back to fitbit for a refund. I have several pictures as the blisters developed should you need them. I have recently moved from Branson Missouri to Olathe Kansas. Please feel free to contact me for pictures or questions. Thank you, [REDACTED]
I did not know about the safety concern until I contacted fitbit right before I had treatment. I have estimated the date below. Please note my Olathe Kansas address in this report.
Pictures are on my cell phone and I can load on my computer and send them if needed

Model
Fitbit Force (I have the packaging will need to locate)moved
Bought from
Fitbit.com
Bought
Jan 22, 2014, about then
Where
Branson, Missouri: Home/Apartment/Condominium
Who was involved
Age 47, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(4/21/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140402-B4D05-2147445834. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Apr 2, 2014, sent to the company Apr 10, 2014, published by CPSC Apr 24, 2014

The product, in the report: Fit Bit Force Activity Tracker - worn on the wrist.

I wore the Fit Bit Force for 5 weeks and suddenly developed a red rash on my wrist near the charging port. The rash itched and the area of the rash tingled. I immediately removed the Fit Bit from my left wrist and moved it to my right wrist. Within 2-3 days, a similar rash developed on my right wrist. I tried [REDACTED] and Cortisone cream for 4-5 days and applied large [bandages] over the rash. With the large [bandage] providing a confident barrier between the Fit Bit and my skin, for a few days I continued to wear the Fit Bit. However, I was dismayed to see that the rash persisted and got worse and there were a few spots that were oozing slightly. At this point, I stopped wearing the Fit Bit completely. After 2 weeks of the rash appearing and without improvement due to stopping use or home treatments, I went to the doctor who prescribed antibiotics and steroids. In a few days of Rx product use, the deep red color was gone. The rash continues to improve with treatment.

Model
Force, Black. Codes on package: FB402BKS 08971E242E1D
UPC
8 98628 00294 6
Bought from
Target, Maryland
Bought
Jan 26, 2014
Where
Chester, New Jersey: Home/Apartment/Condominium
Who was involved
Age 55, Female
The reporter’s relation to them
Self
As this report names them
Brand Fit Bit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(4/21/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140402-FEF40-2147445832. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 1, 2014, sent to the company Apr 9, 2014, published by CPSC Apr 23, 2014

The product, in the report: Fitbit force size small, black

I have been wearing a Fitbit Force since 1/30/14, and developed a rash on the wrist that I wore it on approximately two weeks ago. I have since removed it, but the rash has not gone away, despite ointment being used on it regularly.

Model
Force
UPC
898628002946
Serial number
0866633c2e1b
Bought from
Target, Connecticut
Bought
Jan 30, 2014
Where
Unspecified: Unspecified
Who was involved
Age 30, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/21/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140401-62433-2147445844. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 31, 2014, sent to the company Apr 8, 2014, published by CPSC Apr 22, 2014

The product, in the report: Fitbit Force

Returning my Fitbit Force to Fitbit. Went to their website get a return kit and authorization. Noticed a rash today 03-31-14. Near the metal charging port on my left arm.

Model
Fitbot Force
Bought from
Bestbuy
Bought
Jan 31, 2014, about then
Where
Lewisville, Texas: Home/Apartment/Condominium
Who was involved
Age 43, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/21/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140331-50C0D-2147445872. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 31, 2014, sent to the company Apr 8, 2014, published by CPSC Apr 22, 2014

The product, in the report: Wireless activity-tracking wristband

I received a FitBit Force for Christmas. I started wearing it in late December, and in late January/early February, I started getting an itchy rash under my FitBit. I thought it was irritation caused by wearing it too loosely, so I tightened it, but the problem continued regardless of what setting I used. Nothing helped. I also cleaned it with alcohol because my skin was flaking off, and started taking if off at night.
I have many environmental allergies and sensitive skin, so I returned my Force by mail. I hate to think that with all the allergens I avoid and diligently treat proactively, I was wearing a product 24 hours a day, 7 days a week that was designed to help me live a healthier life but in reality causing me to have an allergic reaction.

Model
Force
Bought from
Brookstone
Bought
Dec 25, 2013
Where
Indianapolis, Indiana: Home/Apartment/Condominium
Who was involved
Age 27, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by FLEXTRONICS INTERNATIONAL USA INC
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

CPSC report 20140331-56906-2147445884. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 30, 2014, sent to the company Apr 7, 2014, published by CPSC Apr 28, 2014

The product, in the report: Fitbit Force

Rash on wrist from Fitbit Force. Noticed on 3/23/2014 and stopped wearing on that date. Rash remains as of today March 30, 2014 and is very itching.

Model
Fitbit Force large wristband
Bought from
Fitbit.com
Bought
Dec 26, 2013
Where
United States: Other
Who was involved
Age 55, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/10/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140330-57F4A-2147445903. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 27, 2014, sent to the company Apr 4, 2014, published by CPSC Apr 25, 2014

The product, in the report: Black Fitbit Force

Fitbit Force device worn on left wrist since December 2013 under normal conditions (workouts, normal daily routine, and sleep) has left a dark red burn mark the size of a $0.25 coin on the top of my left wrist wear the metal charging housing is located on the underside of the Fitbit wrist band.

Model
Force
Bought from
Amazon
Bought
Dec 27, 2013
Where
Saline, Michigan: Other
Who was involved
Age 43, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/10/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140327-788B0-2147445977. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 26, 2014, sent to the company Apr 2, 2014, published by CPSC Apr 16, 2014

The product, in the report: Fitbit force activity tracker

I have developed a severe rash after using the fitbit force for about 6 weeks. The rash has continue to spread despite not wearing the device for over a week.

Bought from
Rei, California
Bought
Jan 14, 2014
Where
Walnut creek, California: Other
Who was involved
Age 43, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/10/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140326-FC369-2147446032. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 24, 2014, sent to the company Apr 1, 2014, published by CPSC Apr 15, 2014

The product, in the report: FitBit FORCE, color BLACK, size LARGE

Purchased product in mid December 2013 directly from Fitbit Website. Received in early January, wore it for about 5 weeks, noticed a raised bump which turned into blister by end of the day. This first happened on Feb 12, 2014. Blister turned into 6x4cm rash/lesion in about three days. I googled FitBit Force Rash and found that many hundreds or even a few thousand pekoe had experienced this same thing. I contacted FitBit company by email around Feb 20, 2014. They told me to stop wearing it and return it for a refund. I still have it. I carry it in my pocket instead of wearing it. 6 weeks later my arm is still healing.

Model
FitBit FORCE
UPC
I don’t know
Serial number
Too small to read
Bought from
FitBit.com website, California
Bought
Dec 16, 2013, about then
Where
San Francisco, California: Other
Who was involved
Age 47, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand FitBit FORCE, made or sold by Fitbit, Inc
Reports CPSC links to it
20140323-6BFBA-2147446113
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/10/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140323-D8373-2147446110. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 24, 2014, sent to the company Apr 1, 2014, published by CPSC Apr 15, 2014

The product, in the report: Fitbit Force

Red bumpy rash and burning skin

Model
Fit Bit Force
UPC
9862800287
Serial number
086683802D1A
Bought from
Best Buy, Minnesota
Bought
Jan 15, 2014
Where
Rosemount, Minnesota: Other
Who was involved
Age 59, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/10/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140324-7F432-2147446096. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 24, 2014, sent to the company Apr 1, 2014, published by CPSC Apr 22, 2014

The product, in the report: Watch and pedometer that tracks sleep and steps

Wore my Fit Bit Force for 4-5 weeks then developed a bumpy rash on my wrist under the clock/charging part of the wrist band. I stopped wearing the devise for a week, and the rash didn’t go away. I started wearing the devise again, but stopped because the rash was getting worse and more red and itchy.

Bought from
www.fitbit.com
Bought
Jan 4, 2014
Where
Unspecified: Place of Recreation or Sports
Who was involved
Age 27, Female
The reporter’s relation to them
Self
As this report names them
Brand Fit Bit Force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/10/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140324-BEA4E-2147446066. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 22, 2014, sent to the company Mar 31, 2014, published by CPSC Apr 14, 2014

The product, in the report: Fitbit Force

I received a Fitbit Force for Christmas 2013. I started wearing it on my left arm and got a minor irritation right away. I do commonly experience contact dermatitis from nickel, so this didn’t suprise me.
I switched to my other arm and made the fitting looser so it wouldn’t constantly be in contact with the same area of skin. After about another month, I started to experience another rash. This one was more severe. I decided then to stop wearing it and it is also about the same time that I saw the reports of other users being affected.
I am accustomed to getting rashes from cheap jewelry, but usually if something is labeled as “surgical-grade stainless steel” it doesn’t affect me. Also, this rash was a bit different in appearance than what i usually get, and also took much longer to go away. For these reasons I think that it is not the metal but must be a component of the adhesives or battery port that is causing the rashes.

Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/10/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140322-7E00A-2147446135. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Mar 22, 2014, sent to the company Mar 31, 2014, published by CPSC Apr 14, 2014

The product, in the report: Fitbit force

Developed erythematous and pruritic maculopapular rash to both wrists where the fitbit was in contact.

Bought from
Best Buy, Kansas
Bought
Jan 15, 2014, about then
Where
Wichita, Kansas: Home/Apartment/Condominium
Who was involved
Age 32, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Fitbit force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(4/10/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140322-B486D-2147446134. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 20, 2014, sent to the company Mar 28, 2014, published by CPSC Apr 11, 2014

The product, in the report: Fitbit Force

I bought a Fitbit Force on Feb 4. About five weeks later, I got an awful rash, painful and itchy.

Model
Fitbit Force
Bought from
Verizon
Bought
Feb 4, 2014
Where
Austin, Texas: Home/Apartment/Condominium
Who was involved
Age 63, Female
The reporter’s relation to them
Self
As this report names them
made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140320-33167-2147446169. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Mar 20, 2014, sent to the company Mar 28, 2014, published by CPSC Apr 11, 2014

The product, in the report: Fitbit Force is a wristband that measures steps, sleep

I began wearing the Fitbit Force on December 25, 2013 and wore it most of the time after that, other than removing it when it might come in contact with water. On February 25, 20141 developed a rash on the left wrist where I wore the Fitbit Force. I removed it. On February 27, 20141 went to a dermatologist who determined it was contact dermatitis most likely due to the nickel in the Fitbit Force.

Bought from
Best Buy, Minnesota
Bought
Dec 1, 2013, about then
Where
Allen Park, Michigan: Home/Apartment/Condominium
Who was involved
Age 60, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(4/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140320-841A9-1393004. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 19, 2014, sent to the company Mar 26, 2014, published by CPSC Apr 9, 2014

The product, in the report: Activity wrist band

My fitbit force caused a major rash that looks more like a battery acid burn. When I contacted fitbit their initial response was that there were “small”amounts of consumers complaining about this product, they did not offer me a refund until after they sent me a laundry list of questions. They also suggested that it may have been caused by wearing it for long amounts of time and advised me to switch wrists, I now have 2 burn marks both on my left and right wrists that have not gone away for over 2 months. Although I was able to return my product to the retail store I purchased it at, the burn marks have not been addressed. I had to use steroid prescription cream to reduce the swelling and they never offered or suggested for me to go to a doctor for help or relief. I have documented emails and pictures of these incidents.

Bought from
Best buy, California
Bought
Dec 10, 2013, about then
Where
Los Angeles, California: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140319-24818-2147446229. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 19, 2014, sent to the company Mar 27, 2014, published by CPSC Apr 10, 2014

The product, in the report: Fitbit Force, black wristband.

I have been wearing the Fitbit Force for several months (from fitbit.com). I’ve read about the reviews online with the rashes and thought it would not happen to me. Until today. My wrist felt like it was burning while I was working on my computer. I took off the fitbit, and I have a noticeable burn mark, the size of a dime, that was directly underneath where my Fitbit Force was touching my arm. I haven’t had the need to charge my Force for over a week, so I know that’s not the issue. My wrist still feels like it is burning and the skin is beat red and itches.

Model
Fitbit Force FB402BK
Where
Unspecified: Unspecified
Who was involved
Age 31, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140319-C7F2B-2147446212. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Mar 18, 2014, sent to the company Mar 26, 2014, published by CPSC Apr 9, 2014

The product, in the report: Fitbit Force fitness tracker

I wore the fitbit force on my left wrist for approximately 4 weeks when I developed redness on my skin directly under the device. I stopped wearing the fitbit force immediately, with the skin redness progressively worsening to this day (2 weeks later) without ever putting it back on my wrist. The skin redness worsened to a darker red puffy irritation, and for several days now worsened to a dark red cluster of blisters. I am seeking medical attention tomorrow (03/19/2014), as over the counter cortisone ointment has not helped the condition.

Model
Force
Bought from
Sports Authority, New Jersey
Bought
Feb 7, 2014, about then
Where
Fairfield, New Jersey: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(4/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140318-7016A-2147446232. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Mar 18, 2014, sent to the company Mar 25, 2014, published by CPSC Apr 8, 2014

The product, in the report: Fitbit Force

Fitbit force huge rash blistering bubbling spreading raised

Model
Fitbit Force
Serial number
FB402BK
Bought from
sport check
Bought
Jan 30, 2014
Where
owen sound, Canada: Home/Apartment/Condominium
Who was involved
Age 45, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(4/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140318-CCB2D-2147446257. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 18, 2014, sent to the company Mar 26, 2014, published by CPSC Apr 9, 2014

The product, in the report: Fitbit Force FB402SLS – small slate

I developed a skin rash/burn from wearing Fitbit Force on my wrist. I started wearing Fitbit Force on Feb 5th and the rash developed around March 8th. The rash/burn is itchy and has spread out a bit.
I have absolutely no allergies and have very insensitive skin. In fact, I have never developed any reaction or rash to any materials whatsoever, including nickel.
Fitbit’s reaction to this recall is terrible. They cannot simply blame this on allergies! I am angry that they did not email all their Force users to inform them about this problem.

Model
FB402SLS – small slate
Bought from
Fitbit.com
Bought
Jan 1, 2014
Where
Unspecified: Unspecified
Who was involved
Age 28, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140318-D48CA-2147446243. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 18, 2014, sent to the company Mar 25, 2014, published by CPSC Apr 8, 2014

The product, in the report: FitBit Force - Wireless Wristband Activity and Sleep Tracker

I noticed some discomfort on my arm under the connector of the Fitbit after I had walked in to campus in the morning. After 20 minutes red blisters appeared on my wrist and the redness had worsened. I removed my Fitbit at this time and ceased to wear it. I still have some blisters on my wrist although they are much smaller in size and the burning and redness has gone away. I had purchased my FitBit in January had had been fairly active with several activities involving heavy sweating while using the FitBit. It was not until last week that I had an issue.

Model
FB402BKS
UPC
9862800294
Serial number
0867CBF62D18
Bought from
FitBit Online
Bought
Jan 16, 2014
Where
Baton Rouge, Louisiana: School
Who was involved
Age 27, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit Force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140318-DFA80-2147446252. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 17, 2014, sent to the company Mar 25, 2014, published by CPSC Apr 8, 2014

The product, in the report: Fitbit Force large band black

I received the Fitbit Force as a gift on February 8th, 2014 and I have been wearing it 24/7 ever since. I heard about a voluntary recall on the product that was “affecting a very small amount of users”. I was not personally having any problems with my Force and continued to wear it. I began to notice a little redness on Thursday, 3/13/2014 and as soon as it started to itch and become more than redness, I took it off immediately. The red spot has continued to blister and itch and is quite sensitive to the touch.

Model
FB402
Where
Ithaca, New York: Home/Apartment/Condominium
Who was involved
Age 34, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140317-1689B-2147446292. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Mar 17, 2014, sent to the company Mar 25, 2014, published by CPSC Apr 8, 2014

The product, in the report: Fitbit Force, small

Purchased Fitbit Force in early December. By Christmas Day, my left wrist was red with raised bumps/blisters & extremely itchy. I scratched the blisters open & they bled. I initially thought that I had developed some type of fungal irritation under the strap because when I ran,my arm would sweat & when at work I wash my hands 100 times a day & water would get under the strap. The rash lasted for weeks because I kept wearing the Force, although not 24/7 like I did before. I didn’t find out about the widespread skin reactions until mid February when my mother saw something on the news about it. I then researched it online & found the forum where everybody else that got the skin reaction had posted. My skin reaction looks just like the others that were posted.

Model
I don’t know
Bought from
Target
Bought
Dec 1, 2013
Where
Riverhead, New York: Home/Apartment/Condominium
Who was involved
Age 46, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(4/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140317-87A32-2147446300. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 16, 2014, sent to the company Mar 24, 2014, published by CPSC Apr 7, 2014

The product, in the report: Fitbit Force fitness/activity tracker

My Fitbit Force, in a small black, was a Christmas gift from my husband, who ordered it directly from the Fitbit website. Since it was on back order, we were surprised to receive it on December 23, 2013. I happily started wearing it right away.
Since I never anticipated any problems, I have no exact dates for the following:
Initially, there were no issues. I wore it 24/7 removing it only to shower daily and to charge it about every five days or so. After a few weeks (sometime in late January), I noticed some discomfort and realized that I was continually pushing the device up or down, on my reddened wrist, to massage the area underneath the band for relief. The redness encircled my wrist with a concentrated redness on the top under the charger pins. I thought perhaps I had gotten an insect bite that was infected.
Each time I took it off, the wrist area was getting more reddened and looking more irritated. My husband suggested that perhaps I was wearing it too tight. I loosened it up and continued wearing it. Each time I removed the device, the irritation was worse . . . progressing to what appeared to be tiny blisters and roughened skin.
I still wasn’t too concerned, as I have never had any allergic reactions to bracelets or watches made of both metal and silicone. I tried some OTC skin rash cream, but that did not help. Then I decided it must be my sweat causing a bacterial buildup, so I started cleaning the band daily with alcohol swabs. That didn’t help either.
I finally reluctantly removed from my wrist (wore it pinned to my clothes for awhile - didn’t want to lose tracking info) hoping that the rash/burn would clear it up and I could start all over again. After about a week, my skin was showing improvement. Disappointed that the Force was most likely the problem, I began searching on 03/09/14 for any other persons having similar issues. I must admit that I was absolutely shocked!
I am very disappointed that I had to find this out on my own. If the company felt a need for a recall, it’s my opinion that all of their customers should have been notified immediately.
I received my Fiitbit return kit on Friday, 03/14/14. I was surprised that the return label was to a biohazard recycle center instead of back to Fitbit for testing. I will mail it on Monday, 03/17/14.

Model
Fitbit Force
Bought from
Fitbit.com, California
Bought
Dec 4, 2013
Where
Seneca Falls, New York: Home/Apartment/Condominium
Who was involved
Age 62, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140316-0DA83-2147446329. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 16, 2014, sent to the company Mar 24, 2014, published by CPSC Apr 7, 2014

The product, in the report: Fitbit Force Activity-Tracking Wristband

Hi my name is [REDACTED] and i purchased a activity band...the first time i wore it i only had skin irritation,then my second time wearing it i i had lots of red puss bumps that hurted very badly

Model
Fitbit Reca Force Activity-Tracking Wristband Due to Risk
Bought from
best buy
Bought
Feb 24, 2014
Where
Saginaw, Michigan: Home/Apartment/Condominium
Who was involved
Age 24, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Force Activity-Tracking Wristband, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140316-42DC5-2147446330. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 16, 2014, sent to the company Mar 24, 2014, published by CPSC Apr 7, 2014

The product, in the report: This is an activity tracker made to be worn on the wrist like a watch.

I noticed after two to three months of use that I had developed a rash under my FitBit Force activity tracker. This rash is red, blistered and painful to the touch. I discontinued use and did an internet search and discovered that there was a recall. I have the device registered through their website and never received any sort of notification that they had recalled the device. In fact, the recall occurred before I got a rash so honestly if I had been notified, it could have been avoided.

Model
FB402BKS
Bought from
Radio Shack, Indiana
Bought
Nov 29, 2013
Where
Crawfordsville, Indiana: Other
Who was involved
Age 36, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140316-E25DB-2147446317. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 16, 2014, sent to the company Mar 25, 2014, published by CPSC Apr 8, 2014

The product, in the report: Fitbit Force, small, black

I am experiencing the Fitbit Force burn/rash that other users have reported. It is a red/bumpy area under the battery charger/connection. It burns and itches, and there are small raised bumps, but no blisters so far (it only started some time this afternoon). I took off the band as soon as I noticed the rash and will not be wearing it anymore.

Model
Force
Bought from
Verizon
Bought
Feb 15, 2014, about then
Where
Austin, Texas: Home/Apartment/Condominium
Who was involved
Age 28, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140316-F2FE6-2147446313. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 15, 2014, sent to the company Mar 24, 2014, published by CPSC Apr 7, 2014

The product, in the report: Fitbit Force, Black wristband, Small size

I purchased the Fitbit Force on Friday, January 24, 2014, and began wearing it later that evening. I continued to wear the wristband continuously for the next month or so, only taking it off to shower and charge it when needed. On February 24, a friend notified me of the reports of rashes that were developing with some users of the Force. At that time, when I examined my wrist, I did not see anything out of the ordinary. I continued to wear the device as normal. Beginning on February 28, I noticed that the Fitbit Force was not holding a charge as long as it usually had (usually 7-10 days between charges). Around this time, the Force would run out of battery life within 3 days, and the time in-between charges was getting shorter and shorter. I had to charge my Fitbit Force again on March 2, and it was when I took it off on that day that I began to notice small “bumps” under the metal portion of the wristband (specifically, where the charge port was located on the back of the metal). Fearing that this might be the development of “the rash,” I quickly taped the ENTIRE back portion of the wristband, using both packing tape against the entire back surface and then surgical tape to provide some cushion. I continued to wear the Fitbit for the next three days (March 3-5) with these accommodations. By March 5 (when I had to charge the Fitbit Force again), I noticed that the “bumps” had spread considerably to an area about 1-inch across on my arm (or just slightly larger than the width of the band itself). I also noticed a second, smaller area of bumps developing lower on my arm and wrist, closer to where my arm meets my hand (looking back on where the Force was sitting on my arm, I believe that this second area developed because the Fitbit Force would sometimes slide down lower on my arm during the course of the day since it was not snugly fit against my arm). At this point, fearing the worst, I removed the band from my arm, washed it thoroughly, and let it charge. Starting on the 6th, I began to wear the band on my other arm to see if something similar would develop. By this point, I was having to charge my Fitbit Force every other day or so, and when I went to charge it on the 8th, I began to notice a few bumps developing on my other arm as well (still using the tape as a barrier between the band and my arm). At this point, I removed the Force and have not worn it since. I requested a return kit from Fitbit to send the Force back. I can say with 100% certainty that I have no allergies to nicker, rubber, latex, or most other materials that are most likely present in the band. Due to the fact that the “rash” developed DIRECTLY where the charge port as located on the back of the wristband before spreading, I truly believe that the reaction must have something to do with the port itself. As of today (March 15), the “rash” has become more swollen and noticeably raised from my skin. The bumps, which were originally the same color as my skin, have now disappeared and have been replaced by red, swollen, blotchy skin. The rash is much more noticeable now than it was a week ago. I believe that the “rash” looks more like a burn (with shiny, rough-textured skin) than a true rash. I have seen no healing starting to place in the last week...if anything, like I said, the rash has gotten worse. I saw NO reactions whatsoever for the first month that I worse the wristband, which also leads me to believe that it is not some sort of reaction to materials in the wristband.

Model
Force
Bought from
Target
Bought
Jan 24, 2014
Where
Indianapolis, Indiana: Home/Apartment/Condominium
Who was involved
Age 30, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Force, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140315-8357C-2147446360. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 14, 2014, sent to the company Mar 24, 2014, published by CPSC Apr 7, 2014

The product, in the report: Received Fitbit Force as a Christmas gift, black band. On day 58 I developed a rash right where the charging port rests on my wrist. Discontinued use that day. Rash is still visible after 3 day, however so far no blistering has occurred.

Wore the Fitbit Force for 58 days - small rash developed right under the charging port. Discontinued use. Rash is a bit worse after 3 days but no blistering as of yet.

Bought from
Target
Bought
Jan 2, 2014
Where
Apple Valley, United States: Home/Apartment/Condominium
Who was involved
Age 44, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140314-022DB-2147446367. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Mar 14, 2014, sent to the company Mar 24, 2014, published by CPSC Apr 7, 2014

The product, in the report: Fitbit Force Black M/L

Blister rash on left around...switched fitbit to right around and got the rash there as well. Went to the docter on Wednesday March 12. Blisters still there!

Model
Force
Bought
Jan 3, 2014
Where
Houston, Texas: Home/Apartment/Condominium
Who was involved
Age 29, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(4/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140314-17B54-2147446386. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 14, 2014, sent to the company Mar 24, 2014, published by CPSC Apr 7, 2014

The product, in the report: Fitbit Force fitness tracker/watch with Bluetooth, small size, black band.

Purchased Fitbit Force fitness tracker on 2/9/2014. Redness near the wrist bone developed on the 30th day of wearing it, along with flu-like symptoms of headache, fatigue and aching. I immediately quit wearing the band. Three days later, the red area has spread with formation of little blisters and I continue to feel unwell.

Model
FB-402, FCC ID: XRAFB402, IC: 8542A-FB402
Bought from
Best Buy
Bought
Feb 9, 2014
Where
Gastonia, North Carolina: Home/Apartment/Condominium
Who was involved
Age 62, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/3/2014) Fitbit, Inc: A small percentage of Fitbit Force users have reported skin redness, swelling, itchiness or other skin irritations. Fitbit has decided to recall the product and will offer a refund directly to affected consumers for full retail price. Please call 888-656-6381 or visit <a href=”http://www.fitbit.com/forcesupport” target=”_blank”>www.fitbit.com/forcesupport</a> for more information.

CPSC report 20140314-1935F-2147446368. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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