Fitbit computers and video games

423 reports to CPSC, the latest made Apr 26, 2017. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

423reports to CPSC
Apr 26, 2017the latest report was made
Jan 10, 2014the earliest
420with the company’s comments

Brand: Fitbit
Makers: Fitbit, Inc and FLEXTRONICS INTERNATIONAL USA INCMakers, importers or sellers, as the reports name them
Product: Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors

Other ways the reports write the brand (55)

“Fitbit Force”, “FitBit Force”, “Fitbit Charge HR”, “Fitbit Surge”, “Fit Bit”, “Fitbit Flex”, “Fitbit force”, “Fit Bit Force”, “FitBit Charge HR”, “FitBit Surge”, “Fitbit Charge”, “Fitbit charge HR”, “Fitbit charge hr”, “Fit Bit Charge HR”, “Fit bit”, “FitBit HR”, “Fitbit HR”, “fitbit force”, “FIT BIT One”, “FIT BIT Surge watch”, “FITBIT Charge HR”, “FITBIT FORCE”, “FITBIT FORCE BAND”, “FITBIT Flex”, “FIt Bit”, “FibBit”, “Firbit charge hr”, “Fit Bit - Charge Personal fitness watch”, “Fit Bit Flex”, “Fit Bit charge”, “Fit bit charge”, “Fit bit charge HR”, “FitBit Charge”, “FitBit FORCE”, “FitBit Flex”, “FitBit HR Charge”, “Fitbit Alta”, “Fitbit Aria Scale”, “Fitbit Charger”, “Fitbit FB401BK”, “Fitbit FORCE”, “Fitbit Force Activity-Tracking Wristband”, “Fitbit Inc.”, “Fitbit One”, “Fitbit changer”, “Fitbit charge”, “Fitbit flex”, “Fitbit surge”, “HR Fitbit”, “fit bit Force”, “fitbit Force”, “fitbit charge HR”, “fitbit charge hr”, “fitbit flex” and “fitbit surge”

By month

35 reports from May 2016 to April 2017; the most in September 2016, 6. 388 earlier reports, since January 2014, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
April 2017	1
March 2017	1
February 2017	1
January 2017	1
December 2016	3
November 2016	4
October 2016	1
September 2016	6
August 2016	1
July 2016	5
June 2016	5
May 2016	6
April 2016	7
March 2016	8
February 2016	8
January 2016	31
December 2015	11
November 2015	4
October 2015	11
September 2015	32
August 2015	8
July 2015	8
June 2015	27
May 2015	7
April 2015	10
March 2015	9
February 2015	8
January 2015	7
December 2014	4
November 2014	3
September 2014	2
June 2014	4
May 2014	8
April 2014	20
March 2014	81
February 2014	48
January 2014	22

How badly anyone was hurt

Hospital admission 1 CPSC: Injury, Hospital Admission
Emergency room 5 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 82 CPSC: Injury, Seen by Medical Professional
First aid 124 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 175 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 30 CPSC: Injury, Level of care not known
No one hurt 5 CPSC: Incident, No Injury
Not said 1 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

Seen by a doctor or nurse
Made Nov 18, 2015, sent to the company Nov 27, 2015, published by CPSC Dec 28, 2015

The product, in the report: I’ve been using a fitbit that tracks your steps.

I have a fit bit and now have a rash burn in a rectangular design that is right under the band. I asked some friends that have them also if the same thing has happened to them. Several of them said yes and one posted this link where I can send a consumer report in on this. It looks like there was a recall but I never received any information from Fit Bit on that. It is red and hurts and will probably need to go to the doctor today.

Bought from
Sports Authority
Bought
Feb 25, 2015
Where
Phoenix, Arizona: Home/Apartment/Condominium
Who was involved
Age 56, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Fit Bit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(12/24/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151118-410CC-2147426593. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Nov 11, 2015, sent to the company Nov 19, 2015, published by CPSC Dec 11, 2015

The product, in the report: Fitbit flex

I own the Fitbit Flex. I used to wear it all the time and decided to take a break. When I put it back on a week or so later, I started developing a big, red, bumpy and extremely itchy rash around my wrist. I read online that Fitbit had said it may be from sweat, so I decided to clean it with rubbing alcohol. When I put it back on, I was still developing a big rash. It is taking over a week to clear up and I can no longer wear my fitbit. If many people have this same issue, this product should not be sold.

Bought from
Www.fitbit.com
Bought
Mar 14, 2014, about then
Where
Unspecified: Unspecified
Who was involved
Age 25, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(12/9/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151111-D6697-2147426811. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Nov 9, 2015, sent to the company Nov 18, 2015, published by CPSC Dec 10, 2015

The product, in the report: FitBit Charger HR black band. Monitors heart rate, sleep, calories, activity level and exercise.

The FitBit Charger HR was purchased for me as an anniversary around 8/21/15 and I received it on 8/29/15 and began to wear it on 8/31. After a few weeks of wearing the FitBit Charger HR, I began to notice that my left wrist was itching and I had red bumps under the FitBit. I cleaned it off and let it rest for an hour and also put it on the other wrist. In the morning I would switch it back to the left wrist where it would start to itch. The red bumps looked like a rash and eventually I put some cetaphil was soap on it to stop the irritation. It did not completely stop, so I asked my doctor at a routine visit what I could use for the itching and she recommended hydrocortisone. My skin was peeling on my left wrist for a few weeks and then it finally healed up

Bought from
Best Buy, Massachusetts
Bought
Aug 21, 2015
Where
East Providence, Rhode Island: Other
Who was involved
Age 44, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(12/9/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151109-9AF64-2147426864. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Nov 3, 2015, sent to the company Nov 12, 2015, published by CPSC Dec 4, 2015

The product, in the report: Product is a FitBit model Charge HR. Product leaves half inch by half inch burn on my wrist under the product’s band.

FitBit model Charge HR leaves half inch by half inch burn on the bottom of my wrist.

Model
Charge HR
Bought from
AT&T
Bought
Jul 15, 2015, about then
Where
Lilburn, Georgia: Other
Who was involved
Age 38, Male
The reporter’s relation to them
Self
As this report names them
Brand FitBit Charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(12/3/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151103-F44DB-2147427014. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Oct 30, 2015, sent to the company Nov 9, 2015, published by CPSC Dec 2, 2015

The product, in the report: Fitbit Charge HR

Rash under the band of my Fitbit Charge HR

Bought from
Amazon
Bought
Jun 17, 2015, about then
Where
Essex Junction, Vermont: Home/Apartment/Condominium
Who was involved
Age 54, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(12/3/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151030-2D2A3-2147427100. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Oct 27, 2015, sent to the company Nov 4, 2015, published by CPSC Nov 26, 2015

The product, in the report: Fitbit Charge HR Fitness Tracker

I have the purple Fitbit Charge HR in size medium. The band causes a horrible rash. When I looked online, I found others with the same problem and learned that there was a lawsuit against Fitbit for this. You were supposed to have fixed this issue. It also said there was a recall, but I was never notified. I want to know how to fix this issue. If the issue cannot fixed, I would like to know why it remains on the market. I have had other trackers and have never experienced a rash. I’m also a senior in age and am not prone to rashes or allergies in general. The problem is the rash is causing scarring on my wrists. I no longer wear it to bed (although the sleep tracking was one of the important features for me), and I no longer wear it during the day. I only wear it when I purposely exercise. I even tried putting it over clothing. It is still harming my wrist. Fitbit recommends discontinuing use if a rash arises. Doesn’t that defeat the purpose of the band in the first place? This is a serious problem and it is happening to thousands of people. Something needs to be done to fix this or take it off the market. The rash started shortly after purchase and has continued for the past two months. I have stopped wearing the device and I have sent an email to FitBit Customer Service. I have not heard back yet.

Model
Charge HR
Bought from
Best Buy
Bought
Sep 1, 2015
Where
Glen Ridge, New Jersey: Home/Apartment/Condominium
Who was involved
Age 65, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(12/16/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151027-CE55B-2147427176. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Oct 26, 2015, sent to the company Nov 3, 2015, published by CPSC Nov 25, 2015

The product, in the report: fitness tracker and watch worn on the wrist

I purchased and began wearing a FitBit Surge fitness tracker/wristwatch on 4 May 2015. I wore it on my left wrist as a normal watch day and night except for bathing and charging the device. In the morning on 14 May I noticed a red sore the size of a quarter under the wrist band keeper. The red spot was NOT under the metal clasp for the band. It was about 1” away and definitely under the keeper for the loose end of the band. I covered the red sore with a large bandage and continued to wear the FitBit Surge that day. In the morning of 15 May I took the Surge and bandage off. By that point the injury appeared like a 2nd degree burn after the blister has “popped”. To check my concerns, I wore the FitBit on my right wrist for a short period. Very quickly I felt a burning sensation on my right wrist so I promptly discontinued wearing the FitBit Surge entirely. I returned it to the store. From 15-17 May the injury on my left wrist looked like a large blister as it is peeling. The underlying skin remained red. As of 26 October 2015 there is still a red scar approximately the size of a quarter where the original injury occurred.

Model
FitBit Surge
Bought from
AAFES Ft Leavenworth
Bought
May 4, 2015
Where
Atchison, Kansas: Home/Apartment/Condominium
Who was involved
Age 66, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(11/23/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151026-282C6-2147427203. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Oct 22, 2015, sent to the company Oct 30, 2015, published by CPSC Nov 23, 2015

The product, in the report: FitBit Charge HR Plum L

Purchased a FitBit Charge HR on 5/31/2015. I’ve worn the device on my left wrist daily. In October, 2015 I noticed a raised itchy red bump under the device. The skin on top of the bump came off and the area continues to show a dime size red rash that will not go away. I’ve switched the device to the other arm. If the right arm becomes itchy, I’ll have to forget about using this tracking device.

Model
FitBit Charge HR
Bought from
Sports Authority, California
Bought
May 31, 2015
Where
Sacramento, California: Home/Apartment/Condominium
Who was involved
Age 63, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(11/20/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151022-AC218-2147427316. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Oct 20, 2015, sent to the company Oct 28, 2015, published by CPSC Nov 19, 2015

The product, in the report: Fitbit Surge watch

Severe rash on my arm from using the Fitbit Surge

Bought from
Ebay (New)
Bought
Sep 7, 2015, about then
Where
Houston, Texas: Other
Who was involved
Age 39, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(11/19/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151020-48512-2147427362. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Oct 19, 2015, sent to the company Oct 27, 2015, published by CPSC Nov 18, 2015

The product, in the report: Fitbit Charge HR

Time: Monday 09/28/2015. Discovered at around 15:30 Details of injury: Redness around left wrist, irritation, warmth in the affected area, itching, burning and severe blistering Product: Fitbit Charge HR Large Date of Purchase: March 2nd, 2015 through fitbit.com (receipt attached) Date of shipment, April 1st, 2015 Date of first use: Around May 2015 Drs Report: attached.

Bought from
Fitbit
Bought
Mar 2, 2015
Where
San Jose, California: Other
Who was involved
Age 37, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(11/19/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151019-A85B9-2147427387. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Oct 18, 2015, sent to the company Oct 26, 2015, published by CPSC Nov 17, 2015

The product, in the report: Fit bit charge HR

My name is [REDACTED]. I bought Fitbit charge HR at Target in vancouver Washington in beginning of June 2015. I have been correctly using the device as well as following all care inshurctions provided. Around Sept 9th, 2015 I was getting ready to take a shower in the morning and took off my Fitbit charge worn on my left hand and realized I have a huge welt almost like a burn imprint on my wrong shape of the fit bit. I took pictures and when to my physician. Who instructed my to apply ointments and says it was cause my the for but device. It has healed but has left a scarring on my wrist.

Model
Fitbit charge HR
Bought from
Target, Washington
Bought
Jun 5, 2015, about then
Where
Vancouver, Washington: Home/Apartment/Condominium
Who was involved
Age 30, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(11/16/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151018-EDB9A-2147427417. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Oct 16, 2015, sent to the company Oct 26, 2015, published by CPSC Nov 17, 2015

The product, in the report: Fitbit Flex Fitness Tracker Bracelet

I am writing to report a problem with my FitBit Flex Fitness Tracker. I have been wearing this product for just over a month and it has burned my wrist. I take it off daily when I shower and am careful to keep it dry and to wear it loose.
I am saddened by this as I paid approximately $100.00 for this product. I was enjoying the data and gaining more motivation in obtaining a proper sleep each night as well as striving towards a 10,000 step goal each day.
The burn on my wrist is the same size and area as the open backing space of the Fitbit unit itself. It has been three days and has not yet cleared up.
I am now afraid to wear the unit as I do not want this burn to get worse.
I cannot seem to locate contact information at Fitbit to address this problem. It looks as if the problem is widespread among other users with the same concerns and it appears that the issue has been minimized and essentially “swept under the rug.”
I would like to receive a refund and/or a solution to this problem.

Model
Flex
Bought from
Kohls
Bought
Sep 7, 2015
Where
Santa Clara, United States: Home/Apartment/Condominium
Who was involved
Age 47, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Flex, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(11/16/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151016-F3505-2147427471. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Oct 15, 2015, sent to the company Oct 23, 2015, published by CPSC Nov 16, 2015

The product, in the report: FitBit Surge Fitness Watch/Tracker. It is used to track physical activity while exercising.

This is my second Fit bit Surge the company sent me a new one due to the rash and falling apart. I follow the directions on keeping it clean, wearing it loose when not working out, I don’t showeror sleep in the watch anymore. It still causes a nasty rash and at times i have what appeared to be rubbing or a burn mark. When i remove the watch for a few days the rash immediately goesaway.

Model
Surge
Bought from
Verizon Online, California
Bought
Dec 1, 2014, about then
Where
Galt, California: Home/Apartment/Condominium
Who was involved
Age 35, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Surge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(11/16/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151015-51F1F-1524208. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Oct 15, 2015, sent to the company Oct 23, 2015, published by CPSC Nov 16, 2015

The product, in the report: I have had the fitbit flex since it was given to me as a birthday present in April 2015. In the past month or so, I have been getting rashes (what looks like chemical burns) on my wrists where the charger meets the skin. These are itchy and painful and causing scarring once they heal.

I have had the fitbit flex since it was given to me as a birthday present in April 2015. In the past month or so, I have been getting rashes (what looks like chemical burns) on my wrists where the charger meets the skin. These are itchy and painful and causing scarring once they heal.

Model
Flex
Where
Ledyard, Connecticut: Other
Who was involved
Age 28, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(11/16/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151015-B5C4A-2147427512. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Oct 4, 2015, sent to the company Oct 13, 2015, published by CPSC Nov 3, 2015

The product, in the report: Fitbit Charge HR

I have had my fit for less than a month and can no longer wear it. I developed a rash/blister on my rash that makes it impossible for me to continue to wear it. I did research and read the instructions on how to wear it (taking it off after exercise and “giving your wrist a rest) which in opinion defeats the purpose of the device. Even after days of not wearing the device the rash is still there. I was not aware of any prior recalls on older models before wearing the Fitbit Charge HR.

Bought from
Target, Florida
Bought
May 9, 2015, about then
Where
Sun City, Florida: Home/Apartment/Condominium
Who was involved
Age 38, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(11/3/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. Fitbit has contacted this customer and resolved their complaint.

CPSC report 20151004-9F9E7-2147427831. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 28, 2015, sent to the company Oct 6, 2015, published by CPSC Oct 28, 2015

The product, in the report: Fitbit Charge

I am reporting a Fitbit Charge which was worn on my wrist. After wearing it for several months with no problems and only removing it to charge it, I realized that underside of my wrist was red and appeared burned. The red spots appeared where the beams were emitted from the Charge. I didn’t wear it for a week giving my skin a chance to heal. The skin is scarred where the burns occurred and I will not wear it in the future. I only had this Fitbit for a few months when the problem appeared. I think others should be warned about this so they don’t purchase it. Also the manufacturer should be made to correct this problem.

Bought from
REI, Pennsylvania
Where
Pittsburgh, United States: Home/Apartment/Condominium
Who was involved
Age 63, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/28/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150927-8AF8B-2147428030. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Sep 25, 2015, sent to the company Oct 5, 2015, published by CPSC Oct 27, 2015

The product, in the report: Fitbit Surge Smart watch BLACK. There was not the correct product type under electronics.

I received a 2nd degree burn from a Fitbit surge. I have doctor documentation to support my claim. IF you need any more information plea contact me [REDACTED] [REDACTED]

Model
Surge
UPC
810351021797
Bought from
Amazon
Bought
Jul 8, 2015
Where
Houma, Louisiana: Unspecified
Who was involved
Age 23, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Surge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(10/23/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150925-191ED-2147428066. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Sep 25, 2015, sent to the company Oct 5, 2015, published by CPSC Oct 27, 2015

The product, in the report: Fitbit charge HR. Electronic fitness tracker

I have a Fitbit charge HR. Woke up with a small amount of liquid coming from the device and a burn on my wrist. Looks like the battery burnt my wrist. I have a scar on my wrist. Originally it was bubbly and pink. There is a dried liquid in the Fitbit now

Model
I don’t know
Bought from
Sports authority
Bought
Mar 1, 2015, about then
Where
Frederick, Maryland: Home/Apartment/Condominium
Who was involved
Age 25, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit charge hr, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(10/27/2015) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit Charge HR complies with all applicable regulations and conforms applicable standards for electrical and battery safety. Fitbit’s specifications and testing of the product confirm that battery leakage is not a risk posed by Fitbit Charge HR when used as instructed. Fitbit is also aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150925-816DB-2147428065. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 23, 2015, sent to the company Sep 30, 2015, published by CPSC Oct 22, 2015

The product, in the report: Fitbit charge hr

I have been wearing my Fitbit charger hr for about a month off and on. Just recently I noticed that I have sores that has developed just under the area were the sensors are. Is this normal? I’ve stopped wearing my Fitbit in hopes that it will heal but will the sores come back when I start wearing it again? What can I do? How safe are fitbits? I also developed a rash where the buckle for the band touches my skin.

Bought from
Best Buy
Bought
Aug 19, 2015, about then
Where
Lake Park, Georgia: Other
Who was involved
Age 50, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit charge hr, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/23/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150923-90D78-2147428150. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 23, 2015, sent to the company Oct 1, 2015, published by CPSC Oct 23, 2015

The product, in the report: Fitbit Flex fitness tracker

I purchased the new Fitbit Flex and it has caused a rash on my skin. I do not wear it too tightly and I do keep it clean. This is my second one. The first one caused a rash that took months to clear up. The Fitbit company said the new ones did not have that problem and I took them at their word.

Model
Flex
Bought from
Costco
Bought
Mar 1, 2015, about then
Where
Bethesda, Maryland: Home/Apartment/Condominium
Who was involved
Age 62, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Flex, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/23/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150923-9AE51-2147428138. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 21, 2015, sent to the company Sep 29, 2015, published by CPSC Oct 21, 2015

The product, in the report: Fitbit Charge HR

I purchased a Fitbit Charge HR on February 9, 2015 and immediately began using it that day. One morning out of the blue near the end of May 2015, I woke up with huge blotches and skin peeling on my left wrist. I contacted Fitbit customer service and the agent basically blamed me for the product irritating me and then tried to charge me for a new band to ship to my home. I was disgusted at the end of the call where he said someone would call me back (btw...they never did to this day) so I went online to see if anyone else had a sudden break out or skin problem like I did. I saw countless reports of Fitbit users reporting they had some sort of skin irritation, itching, peeling like I did. I then saw a number to call and get legal advice so I made the call. I had no desire to contact Fitbit because they had no desire to take responsibility for their product. I currently have photos in my cell phone of the stages of my injuries. Unfortunately, I had just got a new job and did not have insurance so I did not seek medical care. Also, my injuries seemed to just slightly worsen with each passing day in appearance and the skin would itch and the blotches on my wrist would look darker and got scaly. About a little over a month later, my injuries subsided. I still have not received a call from Fitbit concerning my injuries but did receive a “how did we do” email from Fitbit a couple of days after my initial call.

Bought from
Target
Bought
Feb 7, 2015
Where
Grand Prairie, Texas: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/23/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150921-975A5-2147428190. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Sep 18, 2015, sent to the company Sep 28, 2015, published by CPSC Oct 13, 2015

The product, in the report: Purple Fitbit Charge HR.

On July 15, 2015 I noticed a red burn on my left wrist under where I was wearing my Fitbit charge hR. It was very red and felt like a burn. My doctor reported it was contact dermatitis from the Fitbit. It was red and sore and then started to peel, itch and continued to be uncomfortable and there is still redness and discoloration as of today 9-18-2015.

Model
Fitbit charge hr
Bought from
Target
Bought
May 7, 2015, about then
Where
Lafayette, Colorado: Home/Apartment/Condominium
Who was involved
Age 35, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(11/3/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150918-8EDA2-2147428270. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 17, 2015, sent to the company Sep 25, 2015, published by CPSC Oct 19, 2015

The product, in the report: FitBit HR Charge Tracker in a Large Black

I got an HR Charge for my birthday and after wearing it as directed for a couple of months, I started to get a weird sore on the inside and outside of my wrist. The sore was more of a chemical burn that began to fester to which I then contacted FitBit and sent in the defective device and was later reimbursed for the amount of the tracker. I was never contacted in regards to my injury.

Bought from
Best Buy
Bought
May 23, 2015
Where
Tracy, California: Home/Apartment/Condominium
Who was involved
Age 33, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/14/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150916-38523-2147428354. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 16, 2015, sent to the company Sep 24, 2015, published by CPSC Oct 16, 2015

The product, in the report: Fitbit surge fitness watch

developed a rash like burn

Model
Surge
Bought from
Brookstone
Bought
Jan 6, 2015, about then
Where
Unspecified: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/14/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150916-35BFD-2147428371. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 16, 2015, sent to the company Sep 24, 2015, published by CPSC Oct 16, 2015

The product, in the report: Fitbit Surge

Purchase the Fitbit Surge December 2014. This item cause a massive rash on my left wrist after wearing it for daily activities. I decided to give my wrist a rest for about two weeks for it to heal. Started wearing the Fitbit again, but the end result was a more like burn to my wrist this time around

Bought from
Target, Texas
Bought
Dec 22, 2014, about then
Where
rowlett, Texas: Home/Apartment/Condominium
Who was involved
Age 53, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit Surge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/14/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150916-97A60-2147428347. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Sep 16, 2015, sent to the company Sep 24, 2015, published by CPSC Oct 8, 2015

The product, in the report: Black Fitbit Charge HR that was used for counting steps with a heart rate monitor and sleep monitor.

I purchased a fitbit charge hr and it caused injury. I got irritated tissue that I thought was a tumor. I wore it daily and then a knot appeared on my skin. I immediately took the fitbit off. My chiropractor sent me for an xray. After reviewing the xray, he suspected inflamed tissue. The knot started going down in size.

Model
Fitbit Charge HR
Bought from
Amazon
Bought
Mar 25, 2015
Where
Fort Worth, Texas: Home/Apartment/Condominium
Who was involved
Age 39, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(10/9/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150916-A6DB6-2147428331. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 15, 2015, sent to the company Sep 23, 2015, published by CPSC Oct 15, 2015

The product, in the report: FitBit Surge - https://www.fitbit.com/surge

used the Fitbit Surge since May 7 - about a month or so after using I noticed a rash on both sides of my wrist. Over time it got worse (more red and some peeling skin like burn). I alerted Fitbit on June 21 and stopped wearing it then. My wrist has returned to normal. It took about 2 months for it to fully go away. I don’t wear the Fitbit Surge or any fitbit device now. I tried to select burn and rash below - but the form wouldn’t let me pick two even though it said I could. It looked like a burn w/out the pain. So either a rash or burn. I’m not sure which.

Model
Surge
Bought from
Target, Minnesota
Bought
May 7, 2015, about then
Where
Brooklyn Park, Minnesota: Home/Apartment/Condominium
Who was involved
Age 44, Male
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/14/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150915-58B2B-1516766. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 15, 2015, sent to the company Sep 23, 2015, published by CPSC Oct 15, 2015

The product, in the report: Fitbit Charge HR

I purchased the Fitbit charge on 1/25/2015 and used it every day to moniter my steps and heart rate. I wore it on my left arm and noticed in march that i had a large burn on my arm where I usually wore my Fitbit but I cook a lot and thought I burnt myself with the oven and just did not notice. I switched the Fitbit to my right arm while my left arm was healing. A couple of weeks later I took the Fitbit off to take a shower and noticed a simmular burn starting on my right arm. We contacted Fitbit on April 10th and asked them if they had any suggestions and they offered us a refund but no sugestions. I did not send it back but I have not worn it since.

Model
Fitbit Charge HR
Bought from
Walmart, South Carolina
Bought
Jan 25, 2015
Where
Summerville, South Carolina: Home/Apartment/Condominium
Who was involved
Age 49, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/14/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150915-A310E-2147428396. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 15, 2015, sent to the company Sep 23, 2015, published by CPSC Oct 15, 2015

The product, in the report: Black Fitbit Charge HR

My fitbit charge keeps causing a rash on my skin. I have taken special care to wash the area and the watch, but the rash keeps returning.

Model
Charge HR
Bought from
Amazon
Bought
Jun 29, 2015
Where
Madison Heights, Unspecified: Home/Apartment/Condominium
Who was involved
Age 39, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/14/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150915-B94D5-2147428398. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 11, 2015, sent to the company Sep 21, 2015, published by CPSC Oct 13, 2015

The product, in the report: Fitbit Charge HR XL Black

I bought my husband a Fitbit Charge HR after he saw mine and wanted one of his own. He’s been wearing it for about a month and now a huge rash has developed on his wrist. I have not gotten a rash from my own but I paid $150.00 for this device and he can’t even wear it.

Model
Charge HR
Bought from
Fitbit.com
Bought
Jul 30, 2015, about then
Where
Columbus, Georgia: Home/Apartment/Condominium
Who was involved
Age 31, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/14/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. Fitbit has contacted this customer and resolved their complaint.

CPSC report 20150911-3726C-2147428513. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 11, 2015, sent to the company Sep 21, 2015, published by CPSC Oct 13, 2015

The product, in the report: fitbit charge HR, large, purple, heart rate + activity wristband

I purchased a FitBit Charge HR from Kohl’s Battleground on 6/17/15 and began using it the same day. By 8/1/15 I was having syncing issues with the app on my [REDACTED] so I took it back to the same store to exchange on 8/4/15 and began using it the same day. By 8/21/15 I noticed a red rash/burn forming on two places on my wrist; one, where the free loop of the watch band touched my skin and two, where the band touched my skin on the bottom of my wrist. During the healing process the rash/burn scabbed over and peeled leaving discoloration of my skin. I knew about the recall of the FitBit Flex and ensured that I read and followed FitBit’s instructions on wear and care as provided online and in the packaging. I did not wear it tight, I would remove it and dry my skin and the band when there was sweat and I didn’t use lotions on my skin.

Model
charge HR, fb405pml
UPC
0810351021704
Bought from
Kohl’s
Bought
Aug 4, 2015
Where
Greensboro, North Carolina: Home/Apartment/Condominium
Who was involved
Age 33, Female
The reporter’s relation to them
Self
As this report names them
Brand fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/14/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150911-B456B-2147428523. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 10, 2015, sent to the company Sep 18, 2015, published by CPSC Oct 2, 2015

The product, in the report: Fitbit changer

Hello Am [REDACTED] And I got a Fitbit changer as a Christmas present from my son .. Last month I got a really bad burn on my inside wrist .. I have pictures to show ... It hurt and I had to use creams for it to feel better I don’t know what went wrong I been wearing it just fine and I woke up with pain And looked under my Fitbit and saw a really bad burn ... I don’t use lotions or perfumes And i wipe it down one time a week with a alcohol wipe

Model
I don’t know
Bought from
Best buy, California
Bought
Dec 23, 2014
Where
Concord, California: Home/Apartment/Condominium
Who was involved
Age 42, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit changer, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/2/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150910-54581-2147428552. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 10, 2015, sent to the company Sep 18, 2015, published by CPSC Oct 9, 2015

The product, in the report: A bracket you wear that tracks your stats

I received a Fitbit charge as a gift. I wore it for several weeks and I got a strange rash on my wrist that would not go away. I stopped wearing the device and the rash stayed for about 6 weeks and left a scar.

Bought from
Gift
Bought
Dec 25, 2014
Where
Grants Pass, Oregon: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit charge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/7/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150910-5BC45-2147428572. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 10, 2015, sent to the company Sep 18, 2015, published by CPSC Oct 9, 2015

The product, in the report: Fitbit is a heart rate monitor, a pedometer and activity tracker

When I wear the FitBit Charge HR during exercise, it causes a rash on my arm.

Bought from
Fitbit
Bought
May 14, 2015
Where
Palm Beach Gardens, Florida: Other
Who was involved
Age 54, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/7/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150910-707FB-2147428567. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 10, 2015, sent to the company Sep 18, 2015, published by CPSC Oct 9, 2015

The product, in the report: FitBit HR Charge , Small Black

Hello I purchased the Fitbit HR Charge from Target May 1, 2015. I followed the instructions and direction regarding using the FitBit. After my third or fourth day of wearing the product I noticed a blister like circle on my skin, I immediately stopped wearing the product. Within the 2 days or 3 days the skin peeled and left redness on my left outer wrist/arm. I returned the product to target and received money back, however the FitBit left a small scar on my wrist/arm.

Model
N/A
UPC
N/A
Serial number
N/A
Bought from
Target, California
Bought
May 1, 2015
Where
Los Angeles, California: Home/Apartment/Condominium
Who was involved
Age 38, Male
The reporter’s relation to them
Self
As this report names them
Brand FitBit HR Charge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/7/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150910-7C878-2147428558. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 10, 2015, sent to the company Sep 18, 2015, published by CPSC Oct 9, 2015

The product, in the report: Fitbit charge hr fitness tracker

I purchased a fitbit charge hr in July 2015. Wore it for a month with no problems. In late August I realized I was getting a rash from the product. I stopped wearing it and followed all the precautions on how to prevent it from happening and stopped wearing it for a few days. It seemed to get better. I put it back on and in less than 2 weeks it got worse. Now it is a raised, red rash and feel sensistive to air and sore to the touch.

Model
Charge HR
Bought from
Target, North Carolina
Bought
Jul 12, 2015
Where
Haw River, North Carolina: Home/Apartment/Condominium
Who was involved
Age 36, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit Charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/7/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. Fitbit has contacted this customer and resolved their complaint.

CPSC report 20150910-7DB81-2147428545. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 10, 2015, sent to the company Sep 18, 2015, published by CPSC Oct 2, 2015

The product, in the report: Fitbit Surge Watch Model#: FB501BKL Serial#: 10668D96C008

My Fitbit Surge watch I received in February 2015 caused a burn to my wrist.

Model
#: FB501BKL
Serial number
10668D96C008
Where
Lexington, Kentucky: Home/Apartment/Condominium
Who was involved
Age 51, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/2/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150910-A6D42-2147428563. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 10, 2015, sent to the company Sep 18, 2015, published by CPSC Oct 9, 2015

The product, in the report: FitBit Heart rate monitor. exercising watch that monitors activity

My family purchased the FitBit HR last June as a Fathers Day gift and after several days I noticed a rash on my wrist and didn’t pay much mind to it. After another couple of days the rash turned into boils causing me to take the fitbit off. I assumed maybe something came into contact with skin under the band that caused the rash or I was wearing it too tight. The boils ended being infected and I chose to see my doctor. He informed me to put over the counter [antibiotic] and not to wear it until it cleared up. After 3 weeks it had left a small scar from the rash but I was willing to give it another chance and avoid wearing it too tight and consistently cleaning the armband in between exercises. The feature that I enjoyed the most about the fiitbit was that it monitors your sleep so...I wore it one night to bed and woke up the following day with another rash that also turned into boils.

Model
i dont know
Bought from
Dicks sporting goods, South Carolina
Bought
Jun 18, 2015
Where
columbia, South Carolina: Home/Apartment/Condominium
Who was involved
Age 47, Male
The reporter’s relation to them
Self
As this report names them
Brand FitBit HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/7/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150910-BEFEE-2147428557. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 10, 2015, sent to the company Sep 18, 2015, published by CPSC Oct 2, 2015

The product, in the report: Fitbit is a sport watch, it monitors your heart rate, counts your daily steps and stairs climbed. Also calories burned based on the activity such as, hiking, spinning, yoga, weight, eleptical. It also monitors your sleep rate when you wear it at night.

I have purchased Fitbit surge model, I had to return the first product because the battery didn’ last more than 10 hours after 2 month of purchase which it should last up to 5 days when it’s fully charged. The company sent me a replacement which after a month of use, it burned my wrist with blisters. I have kept the product clean and took off the watch before going to bed most of the time.
This was a very painful and horrible experience.
Best Regars, [REDACTED]

Model
877-623-4997
UPC
Don’t have it
Serial number
Don’t have it
Bought from
Fitbit.com
Bought
Jul 1, 2015
Where
Redondo beach, California: Home/Apartment/Condominium
Who was involved
Age 52, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/2/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. Fitbit has contacted this customer and resolved their complaint.

CPSC report 20150910-F81E9-2147428560. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 9, 2015, sent to the company Sep 17, 2015, published by CPSC Oct 8, 2015

The product, in the report: Fitbit Surge fitness Monitor

I purchased a Fitbit Surge from my local BestBuy store.After wearing it for approximately 10 days on my right wrist the skin underneath the band began to severely blister and redden. After removing the device from my wrist I didn’t wear it for approximately two weeks. During that time my wrist eventually returned to normal. I tried wearing it on my left wrist, but it too started to redden after one day.
I don’t wear it all now.

Bought from
Fitbit
Bought
Jun 16, 2015
Where
Sarasota, Florida: Other
Who was involved
Age 71, Male
The reporter’s relation to them
Self
As this report names them
made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/7/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150909-04C2A-2147428575. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Sep 9, 2015, sent to the company Sep 17, 2015, published by CPSC Oct 8, 2015

The product, in the report: FitBit Surge. Watch-like device used to record exercise activities

I purchased my FitBit Surge and used it daily to record my exercise activities. I started feeling a burning sensation on my wrist. I took the Fitbit off and noticed some reddening so I switched it to the other wrist. I had the same thing happen again on the other wrist so I took it off and didn’t use it for a few weeks. I put it on again and had the same irritation reoccur but it burned much more this time. I took the FitBit off and noticed my wrist was bleeding.

Model
Surge
Bought from
Dick’s Sporting Goods
Bought
Apr 7, 2015
Where
Ft Lauderdale, Florida: Home/Apartment/Condominium
Who was involved
Age 47, Male
The reporter’s relation to them
Self
As this report names them
Brand FitBit Surge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(10/7/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150909-13E50-2147428574. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 9, 2015, sent to the company Sep 17, 2015, published by CPSC Oct 8, 2015

The product, in the report: Fitbit Charge HR

I have a Fitbit Charge HR that I have had for just shy of 3 months. I was wearing it about two finger widths higher than my wrist on my dominant hand. Wearing it tight enough to keep it in place there, I started to get irritation on the clasp side. Since then, and doing research, I have lowered it on my wrist and started wearing it to where the device will stay put but I can move it around a bit. I haven’t had much issue with that until recently. I took the device off and plugged it in to charge in the morning. After being at work and letting it charge all day, I put the device back on right before bed. The next morning I took it off after waking up and before getting into the shower. I left the device off for approximately 1 hour when I put it back on before leaving for work. After only a few minutes of wearing it I noticed something didn’t feel right so I took the device back off. That’s when I saw a rectangular “burn” on my wrist the size and shape of the sensor on the device.

Bought from
Amazon
Bought
Jun 10, 2015, about then
Where
Unspecified: Unspecified
Who was involved
Age 28, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/7/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150909-82658-2147428599. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 8, 2015, sent to the company Sep 16, 2015, published by CPSC Oct 7, 2015

The product, in the report: Personal training watch - tracks steps, steps climbed, heart rate etc.

Purchased Fit Bit “Charge” watch about 6 months ago from Best Buy and have been getting a rash under the band. Worse on the underside of my wrist. I have washed the band with soap and water and made sure it was well rinsed. I wear it loose enough that it will slide on my arm. Today I changed it over to my right wrist and already I am getting a red rash with small whiteheads.

Model
Charge
UPC
None
Serial number
None
Bought from
Best Buy
Bought
Apr 1, 2015, about then
Where
Sioux Falls, South Dakota: Other
Who was involved
Age 58, Male
The reporter’s relation to them
Self
As this report names them
Brand Fit Bit - Charge Personal fitness watch, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/7/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150908-EF3C8-2147428635. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 5, 2015, sent to the company Sep 15, 2015, published by CPSC Sep 29, 2015

The product, in the report: Pedometer

I have a fitbit flex that gave me a rash itchy type lesion on my wrist.

Model
Flex
UPC
I don’t know.
Serial number
XRAFB401
Bought from
Target, Utah
Bought
Apr 13, 2015, about then
Where
Stansbury Park, Utah: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(9/22/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150905-44CD0-2147428682. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Sep 2, 2015, sent to the company Sep 11, 2015, published by CPSC Sep 25, 2015

The product, in the report: Fit bit Surge fitness watch

Received Fit bit Surge as a Fathers day gift. The band is causing a bad rash on my wrist.

Model
Surge
Serial number
103510174
Bought from
website
Bought
Jun 1, 2015
Where
MINIER, Illinois: Home/Apartment/Condominium
Who was involved
Age 44, Male
The reporter’s relation to them
Self
As this report names them
Brand Fit Bit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(9/22/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150902-13458-2147428782. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 2, 2015, sent to the company Sep 11, 2015, published by CPSC Oct 2, 2015

The product, in the report: Fitness monitoring band

I used to have a Fitbit Force which was recalled last year due to users experiencing a rash (I experienced a rash as well). I purchased the new Fitbit Charge HR earlier this year. After wearing it for approximately two weeks I got another rash. I stopped wearing for several months. I started wearing it again a couple of weeks ago and each night I wiped down the inside which came in contact with my skin. I now have another blistering rash that is worse than before. I’ve had other fitness trackers and this has never happened.

Model
Charge HR
Bought from
REI, Virginia
Bought
Jan 1, 2015, about then
Where
Unspecified: Unspecified
Who was involved
Age 47, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/1/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150902-540C8-2147428772. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 2, 2015, sent to the company Sep 11, 2015, published by CPSC Oct 2, 2015

The product, in the report: Fitbit Surge execersise computer/ watch.

My fit bit sports watch is giving me a large rash. The rash is on the outsides of my wrist. Not under the watch, which would be the top of my wrist. Nor is it under my wrist which is where the clasp is. I just noticed online that thousands of people have been having this problem and that fit bit was supposed to have resolved it. But obviously, they have not. I have detailed pictures that have the date stamps and time stamps on it with my rash. These pictures are clearly show my rash! A large welt has developed on the outside of my left wrist and a smaller one on the inside of my left wrist! The largest welt itches and burns. I have had the device off of my wrist for over 48 hours at this time. The welt on both sides of my wrist are still there and quite painful and swollen.

Bought from
Zerizon, Arizona
Where
Phoenix, Arizona: Home/Apartment/Condominium
Who was involved
Age 48, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/1/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150902-78D30-2147428765. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Aug 28, 2015, sent to the company Sep 8, 2015, published by CPSC Sep 22, 2015

The product, in the report: Fitbit Charge HR Small, Black

After wearing the Fitbit Charge HR Small my girlfriend developed skin rashes from the metal buckle. The product was worn and used as per Fitbit’s instructions.

Model
Charge HR Small
UPC
810351022923
Serial number
12A01D01528F
Bought from
CDON.COM
Bought
Jun 23, 2015
Where
Uddevalla, Sweden: Home/Apartment/Condominium
Who was involved
Age 27, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(9/22/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. Fitbit has contacted this customer and resolved their complaint.

CPSC report 20150828-577FE-2147428908. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 22, 2015, sent to the company Aug 31, 2015, published by CPSC Sep 22, 2015

The product, in the report: Fitbit Charge HR

I broke out in a rash from my Fitbit. Apparently, this was a problem before and still remains a problem. The rash appeared under the clasp area on my wrist. I tried washing the band, etc and the only thing that helped was removing the device and treating it.

Bought from
Best Buy
Bought
Jun 1, 2015
Where
Hudson, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 43, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/22/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150822-1BB3C-2147429090. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Aug 19, 2015, sent to the company Aug 27, 2015, published by CPSC Sep 18, 2015

The product, in the report: FitBit Surge wrist watch, step tracker

I purchased the Fitbit Surge three weeks ago.
1. the product does not function as advertised. The sync to the Android phone continues to malfunction. Notifications have never worked. 2. I am developing a blister rash because of this product.,
FitBit says don’t where so tight, I loosen, but then heart rated does not work. FitBit says don’t where it all the time, I wear it every other day with the same results, but does this not defeat the purpose of the fitbit?
I have removed the fitbit from my account and reregistered on my account at a min of 10 times. still does not function.
I have contacted Fitbit and their + times for the install of the Fitbit Surge.
I have asked for a full refund for this product that does not function as advertised and the fact that is if giving me a blister rash when wearing it. All I want is a refund of this product so I can purchase something that works as advertised and does not cause health related issues such as the blistered rash.

Model
Surge
Bought from
FitBit
Bought
Jul 27, 2015, about then
Where
Fithchburg, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 58, Male
The reporter’s relation to them
Self
As this report names them
Brand FitBit Surge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(9/16/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. Fitbit has contacted this customer and resolved their complaint.

CPSC report 20150819-E83DC-2147429190. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Aug 19, 2015, sent to the company Aug 27, 2015, published by CPSC Sep 18, 2015

The product, in the report: Fitbit Charge

Fitbit Charge is causing skin irritation on my wrist, believe it is an allergic reaction to nickel. I am prone to nickel allergies and had no idea of the issues with the Fitbit. Have had mine since July 9th and the rash just started over the last week. Am going to try switching the wrist I wear it on each day to see if that helps.

Bought from
Target
Bought
Jul 9, 2015
Where
Chanhassen, Minnesota: Home/Apartment/Condominium
Who was involved
Age 47, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(9/16/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. The clasp of the Charge is made of surgical-grade stainless steel and contains nickel. Although the trace amounts of nickel released from the product are in compliance with the European Union’s stringent Nickel Directive, it is possible that users with heightened nickel sensitivity may still experience an allergic reaction. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150819-F2475-2147429203. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Aug 13, 2015, sent to the company Aug 21, 2015, published by CPSC Sep 14, 2015

The product, in the report: Black FitBit HR Charge

I was using my FitBit HR Charge as directed and have a rash/burn mark on my wrist.

Bought from
Target
Bought
Jun 15, 2015
Where
Mount Prospect, Illinois: Home/Apartment/Condominium
Who was involved
Age 36, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(9/14/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150813-9D211-2147429384. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 12, 2015, sent to the company Aug 20, 2015, published by CPSC Sep 14, 2015

The product, in the report: Fitbit Charge HR

I purchased in May of 2015 a Fitbit Charge HR. Within a month of wearing it, I developed a rash on my wrist. I do not wear it 24/7, only during the day time hours (less than 8 hours). I do not wear it when washing my hands or taking a shower. I do not have any known allergy issues with nickel (I wear jewelry and a watch all the time). So for Fitbit to say this is not an issue with the product but how I am wearing it is absurd.

Bought from
Best Buy, Michigan
Bought
May 15, 2015, about then
Where
Unspecified: Other
Who was involved
Age 46, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(9/14/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150812-CEBD0-2147429419. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 6, 2015, sent to the company Aug 14, 2015, published by CPSC Sep 4, 2015

The product, in the report: Fit Bit Charge HR large size black in color

I was using the Fit Bit Charge HR as directed by product instructions. Every 2-3 days I would take it off to clean the band and charge it. After 2 weeks I developed a rash that itches and burned where I would wear the product. I have not used it since. It took a month for the rash to clear up.

Model
Fitbit Charge HR
Bought from
Gift
Bought
Apr 21, 2015, about then
Where
Racine, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 39, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(9/1/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150806-CACC0-2147429573. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 6, 2015, sent to the company Sep 1, 2015, published by CPSC Sep 16, 2015

The product, in the report: Fitbit Charge HR

Description of Event or Problem: I was wearing my Fitbit Charge HR and now I have several blisters on my wrist close to where the Fitbit was.
Concomitant Medical Products and Therapy Dates (Exclude treatment of event): OTC: [REDACTED] as needed

Model
Fitbit Charge HR
Where
Unspecified: Unspecified
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(9/16/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150806-E3838-1507668. Submitter: Federal Government Agency Search for it on SaferProducts.gov
First aid
Made Jul 31, 2015, sent to the company Aug 10, 2015, published by CPSC Aug 24, 2015

The product, in the report: Wearabe device that tracks activity, exercise and heart rate. The model is Fitbit Surge, serial # 1002B6996008

Rash on my wirst from wearing the Fitbit surge.

Model
Surge
Serial number
1002B6996008
Bought from
Amazaon
Bought
Jun 16, 2015
Where
New York, New York: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit Surge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(8/18/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150731-64DEB-2147429758. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jul 26, 2015, sent to the company Aug 3, 2015, published by CPSC Aug 24, 2015

The product, in the report: Fit bit charge in blue

Wearing the fit bit charge , no we have a rash that is raised, itchy and unsightly. I wear it all the time because it is recommended. Do not wear it overtight as well

Bought from
Target
Bought
Feb 13, 2015
Where
Mira loma, California: Home/Apartment/Condominium
Who was involved
Age 37, Female
The reporter’s relation to them
Self
As this report names them
Brand Fit bit charge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(8/18/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150726-C257B-2147429953. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jul 16, 2015, sent to the company Jul 24, 2015, published by CPSC Aug 7, 2015

The product, in the report: Fitbit Charge HR. Color: Plum. Size: Small Model # FB405PMS Serial # 120B34B4314F

I got the Fitbit Charge HR as a gift on or about June 1, 2015. I started wearing on my left wrist, and after about a week, I noticed an area on my wrist under the band that was red, itchy, and scaly. I take it off when I shower and wash dishes. I switched it to my right wrist for a few days, and once the area on my left wrist was gone, I put it back on that arm. Once again, the rash reappeared after a few days. Put it back on my right wrist, and now after a week, it has the same rash. I applied a cortisone cream to the areas. This is very annoying. Thanks

Model
FB405PMS
Serial number
120B34B4314F
Bought from
Amazon
Bought
May 4, 2015
Where
Colonial Beach, Virginia: Home/Apartment/Condominium
Who was involved
Age 58, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(8/6/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150716-12694-2147430214. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jul 12, 2015, sent to the company Jul 20, 2015, published by CPSC Aug 10, 2015

The product, in the report: Fitbit flex with black band.

After wearing the Fitbit flex nearly everyday for several months I’ve developed a rash on my wrist. It’s been more than a week since I e had the device on my right wrist (where I normally wear it) and the rash had not gone away.

Bought from
Received at work as incentive
Bought
Mar 2, 2015, about then
Where
Marysville, Ohio: Home/Apartment/Condominium
Who was involved
Age 37, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(8/6/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150712-CF43E-2147430349. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jul 8, 2015, sent to the company Jul 16, 2015, published by CPSC Aug 6, 2015

The product, in the report: Fitbit Surge, black

I bought a new Fitbit Surge. I have always taken the time to thoroughly wash & rinse the band of the device and and after about a week I developed a bad rash on my wrist, I even started switching arms I wore it on every day and ended up with a rash on both arms after about 2 weeks. I was very excited for this wtach and love what it can do, however the material has GOT to change. Fitbit’s recommendation is to discontinue use, which in essence means I wasted $270 on a device in which the manufacturer tells me to not use. Crazy!

Model
Surge
Bought from
Target
Bought
Apr 23, 2015
Where
marysville, Washington: Other
Who was involved
Age 44, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(8/6/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150708-03174-2147430446. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jul 8, 2015, sent to the company Sep 10, 2015, published by CPSC Sep 24, 2015

The product, in the report: Activity Wristband

Caller stated that she purchased the force activity wrist-band which had caused a nasty rash on her arm. She stated that it first looked like holes in her skin but now there is a rash. Caller feels that she is experiencing similar problems of recall#14-129. Hazard: Users can develop allergic reactions to the stainless steel casing, materials used in the strap, or adhesives used to assemble the product, resulting in redness, rashes or blistering where the skin has been in contact with the tracker.
Caller stated that she did not seek medical attention. The manufacturer was not contacted as yet.
Caller feels that this product is a health hazard and should be investigated.

Model
FB405BKS
Serial number
unknown
Bought from
Walmart
Bought
Jun 5, 2015
Where
Plant City, Florida: Home/Apartment/Condominium
Who was involved
Age 34, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(9/22/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150708-87454-1495203. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jul 7, 2015, sent to the company Jul 15, 2015, published by CPSC Aug 5, 2015

The product, in the report: Fitbit flex, pink and black small bands

I purchased a Fitbit flex to help me track my steps, calories, sleep, etc. but have been suffering from terrible rashes and burning; an allergic reaction to the band. I didn’t realize so many others suffered the same until seeing the info online. WABC 7 have this website to report the issue.

Bought from
QVC
Bought
Jun 15, 2014, about then
Where
Harriman, New York: Home/Apartment/Condominium
Who was involved
Age 46, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(8/6/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150707-2BD65-2147430454. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jul 4, 2015, sent to the company Jul 13, 2015, published by CPSC Aug 3, 2015

The product, in the report: Fitbit charge fitness device

New Fitbit Charge to replace earlier version. Moderately severe rash with recurrence on rechallenge

Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 67, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/27/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150704-87936-2147430561. Submitter: Health Care Professional Search for it on SaferProducts.gov
First aid
Made Jun 28, 2015, sent to the company Jul 7, 2015, published by CPSC Jul 28, 2015

The product, in the report: Black Fitbit Charge HR. Purchased from Amazon.

The Fitbit Charge HR had caused a rash on my wrist. I have worn it daily for just over two months (April 2015-June 2015), taking it off for a couple hours every few days. I had left it off for three days last week and the day after I put it back on, my wrist broke out in a rash in two spots.

Model
Charge HR
Bought from
Amazon.com
Bought
Apr 20, 2015, about then
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 34, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/27/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150628-15BD0-2147430739. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 28, 2015, sent to the company Jul 7, 2015, published by CPSC Jul 28, 2015

The product, in the report: Fitbit charge hr

I have been using the Fitbit Charge HR for approximately 12 days. 3 days ago I noticed a rash on my wrist which has progressively gotten worse.

Bought from
Best buy
Bought
Jun 15, 2015
Where
Greenville, South Carolina: Home/Apartment/Condominium
Who was involved
Age 46, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/27/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150628-F277B-2147430716. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 27, 2015, sent to the company Jul 7, 2015, published by CPSC Jul 28, 2015

The product, in the report: Fitbit charge HR. Wrist band fitness tracker.

Rash has developed on both wrists that I have tried wearing my Fitbit charge HR.

Bought from
Amazon
Bought
Apr 15, 2015, about then
Where
Unspecified: Other
Who was involved
Age 37, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/27/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150627-2DAFA-2147430745. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 25, 2015, sent to the company Jul 6, 2015, published by CPSC Jul 20, 2015

The product, in the report: Fitbit Charge HR Wireless Activity Wristband, Black, Large

Wearing the fitbit Charge HR has caused a rash in two places on my wrist and the start of a third.

Model
FB405BKL
UPC
810351021674
Serial number
I dont know
Bought from
Amazon
Bought
Apr 14, 2015
Where
College Station, Texas: Home/Apartment/Condominium
Who was involved
Age 31, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/16/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150625-689ED-2147430803. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 23, 2015, sent to the company Jul 1, 2015, published by CPSC Jul 23, 2015

The product, in the report: Fitbit charge hr in purple

After wearing my fitbit daily for four weeks or so, I have developed a rash under the band. It is more on the side of my wrist, and not where the small amount of metal on the clasp touches my skin.

Bought from
Fitbit website
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 33, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/16/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150623-08A47-2147430841. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 23, 2015, sent to the company Jul 1, 2015, published by CPSC Jul 23, 2015

The product, in the report: fitness tracker

Rash from wearing fitbit.

Bought from
amazon
Bought
May 4, 2015, about then
Where
South Haven, Michigan: Home/Apartment/Condominium
Who was involved
Age 63, Male
The reporter’s relation to them
Self
As this report names them
Brand fitbit charge hr, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/16/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150623-989E8-2147430850. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jun 20, 2015, sent to the company Jun 29, 2015, published by CPSC Jul 21, 2015

The product, in the report: Fitbit charge hr activity tracker

My husband and I bought the Fitbit charge hr and developed rashes on our wrists

Where
Corona, California: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Fit bit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(7/16/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150620-B879E-2147430922. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 19, 2015, sent to the company Jun 29, 2015, published by CPSC Jul 21, 2015

The product, in the report: Fitbit Charge hr acitivity tracker

Use the fitbit charge hr and it caused itchiness and rash around my wrist within 2 days of wearing it. Days later I still have itchiness and rash.

Bought from
Kohls
Bought
Jun 12, 2015
Where
Massapequa, New York: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
Self
As this report names them
Brand fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/16/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150619-A3D02-2147430944. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 19, 2015, sent to the company Jun 29, 2015, published by CPSC Jul 21, 2015

The product, in the report: Fitbit Flex Wireless Activity + Sleep I put a new band on it because the original band broke AFUNTA Set Large L Replacement Band with Clasps for Fitbit Flex Only / No tracker/ Wireless Activity Bracelet Sports Wristband sold by Afunta-mall it was ordered on 02/13/2015 through Amazon.com

I have a Fitbit Flex and received a rash. I have been looking online at many similar instances. I have had this rash for 10 days now and there has been little to no improvement in the last 10 days. I removed the device as soon as I saw the rash and have not used it since. The effected area is very itchy and red. I am scared to wear the device anymore and I do not have any rashes anywhere else on my body. I wore the Fitbit Flex loose, cleaned the area and most days never even wore it in the shower or at night while sleeping.

Model
Fitbit Flex
Bought from
Amazon.com LLC
Bought
Dec 25, 2013
Where
Hubbard, Oregon: Home/Apartment/Condominium
Who was involved
Age 42, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/16/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150619-EBAB5-2147430945. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 12, 2015, sent to the company Jun 22, 2015, published by CPSC Jul 22, 2015

The product, in the report: Fitbit pedometer

Fitbit band is causing small sores underneath the fitbit band on the wrist only around where the charging port is sitting on the wrist.

Bought from
BJs Wholesale Club
Bought
May 9, 2015, about then
Where
Unspecified: Other Public Property/Office
Who was involved
Age 27, Female
The reporter’s relation to them
Self
As this report names them
Brand fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/14/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150612-D4C08-2147431132. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 11, 2015, sent to the company Jun 19, 2015, published by CPSC Jul 6, 2015

The product, in the report: Black size small

I bought the Fitbit chargeHR to help myself start moving more throughout the week. I noticed that I have a rash on my wrist that’s pretty bad. It is red and itches. I’m concerned after reading that the battery and sweat can cause a chemical burn on the skin. I want to keep using it but I’m concerned that continued wear will cause permanent scaring. I would like to replace this with a different product and recommend people consider other products before buying Fitbit for this reason.

Model
Fitbit charge HR
UPC
1035102168
Serial number
12023f97514b
Bought from
Walmart, Michigan
Bought
May 3, 2015
Where
Warren, Michigan: Other
Who was involved
Age 34, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/6/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150611-EDBDF-2147431177. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jun 9, 2015, sent to the company Jun 17, 2015, published by CPSC Jul 16, 2015

The product, in the report: fitbit

I developed a severe rash on my arm where my fitbit wrist strap was.

Where
Unspecified: Other
Who was involved
Age 37, Female
The reporter’s relation to them
Self
As this report names them
Brand fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(7/14/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150609-8A5D2-2147431238. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Jun 5, 2015, sent to the company Jun 15, 2015, published by CPSC Jul 7, 2015

The product, in the report: Fitbit Charger is an activity tracker worn on your wrist

Early December 2014 I purchased a Fitbit Charger. Within 72 hours I had a swollen hand with a red raised lesion over my wrist. The swelling continued with my fingers loosing sensation. After a trip to an Urgent Care Center I was started on oral antibiotics for possible infection. Within 24 hours the swelling was worse, the lesion became more red and was spreading. I chose to go the Emergency Department and started in IV Clindamycin. Over the next 24 hours my the swelling began to subside but the lesion spread and looked really “mean.” After a visit to an Infectious Disease physician I was started on Vancomycin via a Peripherally Inserted Central Catheter (PICC). I was on IV antibiotics for 3 weeks. I returned the Fitbit Charger.

Model
I don’t know
Bought from
REI, Minnesota
Bought
Nov 28, 2014
Where
Lindstrom, Minnesota: Home/Apartment/Condominium
Who was involved
Age 56, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Charger, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(7/7/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150605-83CE6-2147432312. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 5, 2015, sent to the company Jun 15, 2015, published by CPSC Jul 7, 2015

The product, in the report: Regular Fitbit Flex packaged with two straps.

I bought a fitbit around February, 2014, and soon began to wear it constantly unless it was recharging. After about eight months I noticed what I thought were patches of red, rough skin under the fitbit over my wrist. At first I though it was dry skin and treated it with lots of moisturizer without success. Eventually I switched the fitbit to my other wrist and developed the same reaction there. After removing the fitbit altogether, it took almost two months before the skin condition improved. I was wondering if I had developed psoriasis or eczema, but it did disappear entirely after completely removing the fitbit.

Model
FitBit Flex
Bought from
AAFES, Texas
Bought
Feb 14, 2014, about then
Where
Prince George, Virginia: Home/Apartment/Condominium
Who was involved
Age 60, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/7/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150605-D360F-2147432285. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 4, 2015, sent to the company Jun 12, 2015, published by CPSC Jul 6, 2015

The product, in the report: Black

Rash on arm from Fitbit Surge

Model
Surge
Bought from
Best Buy
Bought
Mar 6, 2015
Where
Boiling Springs, South Carolina: Other
Who was involved
Age 59, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/6/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150604-06366-2147432348. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 4, 2015, sent to the company Jun 12, 2015, published by CPSC Jul 6, 2015

The product, in the report: Fitbit Flex

I am getting a rash or burn with my Fitbit Flex. There are reports of the Force, but not the Flex.

Bought from
gift
Bought
Jan 1, 2015
Where
Spokane Valley, Washington: Home/Apartment/Condominium
Who was involved
Age 58, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/6/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150604-257C2-2147432359. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 4, 2015, sent to the company Jun 12, 2015, published by CPSC Jul 6, 2015

The product, in the report: not on list FITBIT SURGE

FITBIT SURGE I PURCHASED A FITBIT SURGE SEVERAL MONTHS AGO FOR $249 WITHIN A week my wrist started to break out in a rash which led to layer of skin peeling. I switched wrists and it did the same thing

Model
surge
Bought from
fitbit
Bought
Apr 6, 2015
Where
COnroe, Texas: Home/Apartment/Condominium
Who was involved
Age 56, Male
The reporter’s relation to them
Self
As this report names them
Brand fitbit surge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/6/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150604-F1782-2147432360. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 3, 2015, sent to the company Jun 11, 2015, published by CPSC Jul 2, 2015

The product, in the report: Fitbit flex

After wearing the fit bit for several months I began to get a rash on my arm that went all the way up to my elbow. Once I remove the fit bit the rash so he healed after a few weeks and never returned. I wear the fit bit 24/7 and the only time I took it off was when I took a shower.

Bought from
Target, Texas
Where
Unspecified: Unspecified
Who was involved
Age 38, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit flex, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/30/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150603-0AB7F-2147432405. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 3, 2015, sent to the company Jun 11, 2015, published by CPSC Jul 2, 2015

The product, in the report: Fitbit Surge, black

I purchased a Fitbit Surge in January 2015. After I wore the Fitbit Surge for just 24 hours I developed what appeared to be a burn on the outer side of my wrist about the size of a quarter. I removed the Fitbit and to allow the area to heal. Every time I wear the Fitbit the area develops. I changed wrists and it happened also. I did what the manufacturer advised to no avail. I continue to wear my Fitbit Surge, but I cover the area with a bandaid to prevent the skin problem.

Bought
Jan 1, 2015, about then
Where
Sacramento, Kentucky: Home/Apartment/Condominium
Who was involved
Age 52, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit Surge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/30/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150603-349D5-2147432397. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jun 2, 2015, sent to the company Jun 10, 2015, published by CPSC Jun 24, 2015

The product, in the report: Fitbit Charge HR

I received the Fitbit Charge HR as a gift for mother’s day on 5/10. After wearing the watch for approximately a week, I noticed that I was getting a rash, similar to hives. It was very itchy. I ignored it assuming it was just a fluke. It would go away and then come back. Until I noticed again today, 6/2 that the rash came back and swelled up. I have removed it and started to research the issue online and found this article from ABC 7 news http://abc7news.com/755787/.
I will be returning the watch and hopefully obtain a full refund.

Model
Charge HR
Bought from
Sports Authority
Bought
May 2, 2015
Where
torrance, California: Other
Who was involved
Age 48, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(6/25/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150602-041C7-2147432427. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 2, 2015, sent to the company Jun 10, 2015, published by CPSC Jul 1, 2015

The product, in the report: Fitbit is a sport and fitness device.

I am the owner of a Fitbit Charge. I received this as a Christmas gift and wear it daily. I have experienced rashes and blisters along my wrist on a number of occasions. This only happens when I am wearing the device, and directly underneath it. These rashes are usually about as large as a half dollar coin, very red, blistered and sometimes itchy. They usually go away over a couple days and peels as it heals. I am very concerned about why this is happening. I won’t be wearing this device anymore! Fitbit needs to investigate this issue and correct it to ensure safe use for consumers.

Bought from
Best Buy, Maryland
Bought
Dec 18, 2014, about then
Where
Baltimore, Maryland: Home/Apartment/Condominium
Who was involved
Age 44, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Charge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/30/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150602-1BDC1-2147432444. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jun 2, 2015, sent to the company Jun 10, 2015, published by CPSC Jul 1, 2015

The product, in the report: Fitbit Flex wearable device

I wore my Fitbt tracker daily to log exercise, sleep and count steps. After about a month or so I got a rash on my left arm where I was wearing the band. It burned and itched and made me very uncomfortable. After a few days I removed the band and have stopped using it altogether. The rash remained for over two weeks.

Model
FFitbit Flex
Bought from
Costco
Bought
Dec 19, 2014
Where
Oakland, California: Home/Apartment/Condominium
Who was involved
Age 33, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Flex, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(6/30/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150602-942EC-2147432430. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 1, 2015, sent to the company Jun 9, 2015, published by CPSC Jun 30, 2015

The product, in the report: Fitbit Flex Size: small Color: teal

Rash/irritation on my left wrist after 5 days of use. It took 3 months for the rash to clear up completely after I discontinued skin contact.

Bought from
Fitbit.com
Bought
Sep 5, 2014, about then
Where
Alpharetta, Georgia: Other
Who was involved
Age 47, Female
The reporter’s relation to them
Self
As this report names them
Brand FItbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/30/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150531-52214-2147432479. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 1, 2015, sent to the company Jun 9, 2015, published by CPSC Jun 30, 2015

The product, in the report: Fitbit Charge

I continuously get a red rash while wearing the Fitbit Charge product.

Bought from
Best Buy, Minnesota
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 28, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/30/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150601-5943B-2147432465. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 1, 2015, sent to the company Jun 9, 2015, published by CPSC Jun 30, 2015

The product, in the report: FitBit Charge

Rash from wearing fitbit, bumps, redness, pain on wrist

Bought from
Sports Authority
Bought
Dec 13, 2014, about then
Where
Friendswood, Texas: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/30/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150601-CF6C6-2147432460. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 1, 2015, sent to the company Jun 9, 2015, published by CPSC Jun 30, 2015

The product, in the report: Fitbit Charge HR watch

Received an upgrade from the Fitbit [REDACTED],which I use everyday for 14 months,with no reaction. I use the Fitbit Charge HR and have received 2 cigar shaped burns on my left wrist. I only remove it for charging and while I shower. After the last burn I waited for a minimum week and the burn blistered and peeled off like a bad sunburn. It faded and after a week continued to use it and within a week the red marks were back and I decided to start to look if others were suffering like I was. I found an article on my local ABC affilate and they suggested that I should report this.

Model
Charge HR
Bought from
Microsoft Store
Bought
Feb 12, 2015
Where
Conroe, Texas: Home/Apartment/Condominium
Who was involved
Age 53, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/30/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150601-E11EE-2147432455. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jun 1, 2015, sent to the company Jun 9, 2015, published by CPSC Jun 30, 2015

The product, in the report: Fitbit flex, size large band black, I still have all of the packaging that it came in.

I bought a Fitbit flex November 2014 and started wearing it on my left wrist. After about 2 weeks I notice a red raise bump the size of a nickel, with redness tissue surrounding the area. It continued to get bigger and more irritated. I stop wearing it and some of the redness went down. But after a couple of week I went to the dermatologist to have it looked at because it was still irritating. He gave me a steroid cream that I had to use for 2 weeks. It has gone down but the skin was still red and I have a small scar on my wrist. I have never showered or swam with it. I saw a piece done on the news that other people were having the same problem so this is why I am reporting it.

UPC
1035102190
Bought from
Costco
Bought
Nov 14, 2014
Where
Unspecified: Unspecified
Who was involved
Age 37, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(6/30/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150601-F2F35-2147432451. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 31, 2015, sent to the company Jun 8, 2015, published by CPSC Jun 29, 2015

The product, in the report: Product is used to track activity through steps/distance and also track sleep patterns.

I was an avid user of the Fitbit [REDACTED] until it was recalled. I then waited for the Fitbit Charge to come out and purchased it very shortly upon release to the public. I had been using the Fitbit Charge for a couple months and then back in March started to feel a “zing” from the wristband. The “zing” became more prominent and started to bother me more even after I took the Fitbit Charge off. There was a slight raised red bump on the back of my wrist, but it was the “zings” that really hurt. It seemed like I was getting a shock or burn every time it zinged. The zing/burning sensation lasted a couple days and then it finally went away. I contacted FitBit support and they wrote me back and said that all their rash issues were taken care of and that I should read the “how to take care of my FitBit” and make sure I kept it clean and to try it out again.
I decided at that point that FitBit was not going to stand behind their product and just discontinued use of the product. It’s like that Pavlov Conditioning. If I get burned and it hurts once, why would I try it again?!!
I just saw an article from 7 on Your Side in the SF Bay Area and realized that I wasn’t alone in the burning sensation.

Bought from
FITBIT.COM
Bought
Jan 1, 2015, about then
Where
Unspecified: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand FITBIT, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/30/2015) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Please contact us at support@fitbit.com and a customer support agent will assist you in resolving your complaint.

CPSC report 20150531-B33B5-2147432502. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made May 29, 2015, sent to the company Jun 8, 2015, published by CPSC Jun 29, 2015

The product, in the report: Fitbit surge black medium watch

I received a Fitbit Surge as a gift. I have been wearing it continuously since I received except when I shower. I love having one to monitor my steps, heart rate, etc. However, I developed a rash a few days ago. I am still wearing the watch but have covered the rash with band aides. The rash has gotten worse. I love my watch but I also don’t want a rash.

Bought from
Target
Bought
May 9, 2015, about then
Where
College Station, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(6/30/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150529-BA33D-2147432532. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 28, 2015, sent to the company Jun 5, 2015, published by CPSC Jun 26, 2015

The product, in the report: FitBit Surge

Wearing a Fitbit Surge fitness tracker, I have developed several instances of a rash where the tracker is worn on my wrist. I have followed their wearing instructions carefully to avoid this but the rash still appears.

Model
Surge Fitness Tracker
Bought from
Target
Bought
Jan 22, 2015, about then
Where
Hilbert, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 47, Male
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/25/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150528-B93FF-2147432578. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made May 21, 2015, sent to the company Jun 1, 2015, published by CPSC Jun 23, 2015

The product, in the report: Fitbit Charge HR wrist band.

Recently got the new Fitbit Charge HR. Had read you should keep clean, dry and loose to prevent the rash some had reported. Closely followed this preventive measure but after few weeks of wear still ended up with nasty rash. This is ridiculous! If Fitbit is aware of this problem they ne to face up to it and do something about it! Very disappointed because I love the Fitbit. But definitely not the irritating rash!!!

Where
Unspecified: Unspecified
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(6/25/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150521-92667-2147432766. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 19, 2015, sent to the company May 28, 2015, published by CPSC Jun 11, 2015

The product, in the report: Fitbit Charge HR activity wristband

I would like to report a problem with my new Fitbit Charge HR fitness watch that my husband had given me for an anniversary present in April 2015. After wearing this product for a number of days, my wrist broke out in an itchy rash. Apparently they use nickel in their clasp and I am unfortunately allergic to nickel. I really enjoy this product but not do not enjoy having an rash. I wish they would create a fix for this product. I can’t believe they use nickel for a sports band.

Model
Charge HR
Bought from
Best Buy, Missouri
Bought
Apr 3, 2015
Where
Missouri: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/25/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. The clasp of the Charge HR is made of surgical-grade stainless steel and contains nickel. Although the trace amounts of nickel released from the product are in compliance with the European Union’s stringent Nickel Directive, it is possible that users with heightened nickel sensitivity may still experience an allergic reaction. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150519-59AD4-2147432817. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 18, 2015, sent to the company May 27, 2015, published by CPSC Jun 17, 2015

The product, in the report: FIT BIT SURGE Watch

I purchased the FIT BIT Surge last month on 4/16 and started noticing a rash under my wrist. I clean it and take it off often and even made sure it stays loose and not too tight. The rash comes right back every time I use it. I purchased this item to also track my sleep patterns but I am too scared to leave this on at night. After my workouts, I always wipe my wrist and the watch off. This is ridiculous for me to pay $250.00 for something that irritates the skin.

Bought from
Target, Arizona
Bought
Apr 16, 2015
Where
Phoenix, Arizona: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand FIT BIT Surge watch, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/25/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20150518-D3B89-2147432827. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 11, 2015, sent to the company May 19, 2015, published by CPSC Jun 10, 2015

The product, in the report: Activity tracker

While wearing the fitbit flex activity tracker I sustained a rash to my right wrist.

Model
I don’t know.
Bought from
best buy
Bought
May 10, 2015
Where
Chicago, Illinois: Home/Apartment/Condominium
Who was involved
Age 47, Female
The reporter’s relation to them
Self
As this report names them
Brand fitbit flex, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/10/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150511-619EF-2147433062. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 30, 2015, sent to the company May 8, 2015, published by CPSC Jun 1, 2015

The product, in the report: Fitbit - health monitor

Fitbit Rash
I’ve been using the Fitbit but noticed that I was getting a red rash - someone told me to Google it and found that there were many others suffering the same thing. The solution was to not wear it for a length of time but the product is made so we can wear it all the time to monitor steps, sleep, eating, etc. If we take it off, that skews the daily reports to compare....
I have the Fitbit Flex.
Thanks

Model
Fitbit Flex
Bought from
BestBuy
Bought
Dec 1, 2014, about then
Where
North York, Canada: Other
Who was involved
Age 52, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/10/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150430-AB095-2147433309. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 23, 2015, sent to the company May 1, 2015, published by CPSC May 15, 2015

The product, in the report: This is a wrist band type activity tracker with a wide band (approximately 1.5 inches. My particular tracker is black.

Within one week of wearing the fitbit surge on my left arm I began to have an uncontrollable itch that felt similar to what one would feel with athletes foot. I would take the band off for breaks when I was not moving but otherwise would leave the band on almost the entire day and when sleeping. Afterall, it is an activity tracker and that is what it is supposed to do so you can’t really take it off if you want accurate tracking.
After 2 weeks the area started to become red. After 3 weeks the skin began to become scaly and is now flaking. I have started applying anti-fungal cream and powder to help heal the rash and prevent it from getting any worse.
While I don’t believe it is any materials in the product that are causing the rash, I do believe that the design of the band is to blame. It is a wide band with no breathable mesh holes to allow the skin access to fresh air or to dry appropriately when sweating. The tracker is worn when a person is working out or even when they are at rest, but the skin is always exuding oils and other fluids. The lack of oxygen and drying likely causes a habitat well suited for bacteria to grow on the skin.
Many times after working out the band and the skin underneath the band will exude a foul odor indicative of bacterial growth.
Fitbit should take some responsibility for their product by acknowledging the design is partly to blame and should rectify by releasing a band that allows the skin to breath properly.

Model
FB501
Serial number
8542A-FB501
Bought from
Amazon.com
Where
Unspecified: Place of Recreation or Sports
Who was involved
Age 35, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Surge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/18/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150423-4DDB8-2147433489. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 23, 2015, sent to the company May 1, 2015, published by CPSC May 22, 2015

The product, in the report: Fitbit Charge HR. size: small color: black

Fitbit charge HR. I bought it at best buy 3 months ago. It took 1 week for a rash to develop significantly enough to where i had to remove the device for 5-7 days every other week. The problem is this defeats the purpose of the watch, to track sleep, heart rate, etc. that can’t be done without wearing the watch. I hope they issue a new band that is hypo allergenic.

Model
I dont know
UPC
I dont know
Serial number
I dont know
Bought from
Best Buy, California
Bought
Feb 25, 2015, about then
Where
Danville, California: Home/Apartment/Condominium
Who was involved
Age 31, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/21/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have not already done so please contact us at support@fitbit.com.

CPSC report 20150423-937CD-2147433478. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

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