Fitbit computers and video games

423 reports to CPSC, the latest made Apr 26, 2017. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 25, 2026.

423reports to CPSC
Apr 26, 2017the latest report was made
Jan 10, 2014the earliest
420with the company’s comments

Brand: Fitbit
Makers: Fitbit, Inc and FLEXTRONICS INTERNATIONAL USA INCMakers, importers or sellers, as the reports name them
Product: Computers and video gamesComputers, their equipment and electronic gamesCPSC’s product type: Computers (Equipment and Electronic Games) (code 557), in Electronics: Computers, Monitors, Projectors

Other ways the reports write the brand (55)

“Fitbit Force”, “FitBit Force”, “Fitbit Charge HR”, “Fitbit Surge”, “Fit Bit”, “Fitbit Flex”, “Fitbit force”, “Fit Bit Force”, “FitBit Charge HR”, “FitBit Surge”, “Fitbit Charge”, “Fitbit charge HR”, “Fitbit charge hr”, “Fit Bit Charge HR”, “Fit bit”, “FitBit HR”, “Fitbit HR”, “fitbit force”, “FIT BIT One”, “FIT BIT Surge watch”, “FITBIT Charge HR”, “FITBIT FORCE”, “FITBIT FORCE BAND”, “FITBIT Flex”, “FIt Bit”, “FibBit”, “Firbit charge hr”, “Fit Bit - Charge Personal fitness watch”, “Fit Bit Flex”, “Fit Bit charge”, “Fit bit charge”, “Fit bit charge HR”, “FitBit Charge”, “FitBit FORCE”, “FitBit Flex”, “FitBit HR Charge”, “Fitbit Alta”, “Fitbit Aria Scale”, “Fitbit Charger”, “Fitbit FB401BK”, “Fitbit FORCE”, “Fitbit Force Activity-Tracking Wristband”, “Fitbit Inc.”, “Fitbit One”, “Fitbit changer”, “Fitbit charge”, “Fitbit flex”, “Fitbit surge”, “HR Fitbit”, “fit bit Force”, “fitbit Force”, “fitbit charge HR”, “fitbit charge hr”, “fitbit flex” and “fitbit surge”

By month

35 reports from May 2016 to April 2017; the most in September 2016, 6. 388 earlier reports, since January 2014, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
April 2017	1
March 2017	1
February 2017	1
January 2017	1
December 2016	3
November 2016	4
October 2016	1
September 2016	6
August 2016	1
July 2016	5
June 2016	5
May 2016	6
April 2016	7
March 2016	8
February 2016	8
January 2016	31
December 2015	11
November 2015	4
October 2015	11
September 2015	32
August 2015	8
July 2015	8
June 2015	27
May 2015	7
April 2015	10
March 2015	9
February 2015	8
January 2015	7
December 2014	4
November 2014	3
September 2014	2
June 2014	4
May 2014	8
April 2014	20
March 2014	81
February 2014	48
January 2014	22

How badly anyone was hurt

Hospital admission 1 CPSC: Injury, Hospital Admission
Emergency room 5 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 82 CPSC: Injury, Seen by Medical Professional
First aid 124 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 175 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 30 CPSC: Injury, Level of care not known
No one hurt 5 CPSC: Incident, No Injury
Not said 1 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Oct 25, 2026. Updated daily.

First aid
Made Apr 26, 2017, sent to the company May 4, 2017, published by CPSC May 18, 2017

The product, in the report: Fitbit Charge 2, Teal Silver, S/P

I purchased my Fitbit Charge 2 with the band it comes with from my local Best Buy on April 02. I had no issues with it during the first week. At the beginning of week two, I started to develop a red rectangular rash. I went online to try to resolve my problem and was directed to a page on the Fitbit website about proper product care. After reading, I took the band off, cleaned it thoroughly with an alcohol wipe, stopped wearing it to sleep, made sure not to let moisture build up between the band and my skin, allowed my wrist to have a break from it a few hours a day, and I began to wear it more loosely around my wrist. I have sensitive skin, so I thought that maybe cleaning the band would relieve my skin irritation. After another week, I realized that the rash had become darkened and scaly, so I stopped wearing the tracker altogether. It is now week four and the affected area is not getting better as of yet with the use of moisturizers and creams.
I contacted Fitbit and after verifying my purchase, they are going to give me a full refund. They have also provided me with a prepaid shipping label, in order to return my tracker.
I really wanted to enjoy my Fitbit -- i even got my boyfriend to purchase one so that we could track our health together. In my original message to Fitbit I inquired about whether or not buying a different band would solve my issue, which I did not get a direct response to. After doing more research online, it seems that others are suffering from battery burns, so it is likely that I am as well.
Fitbit has been very responsive and friendly during this whole entire process and I am reporting this to educate others about my personal experience.

Model
Charge 2
Bought from
Best Buy
Bought
Apr 2, 2017
Where
West Orange, New Jersey: Home/Apartment/Condominium
Who was involved
Age 19, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/17/2017) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20170426-114AF-2147404025. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 1, 2017, sent to the company Mar 9, 2017, published by CPSC Mar 23, 2017

The product, in the report: The Fitbit Charge 2 is a wrist-worn device that tracks heart rate, activity level, distance walked, and sleep.

I purchased a Fitbit Charge 2 fitness tracker, which I wore for a week. I received a nasty chemical burn from it without warning or prior irritation. The burn left two “holes” on my wrist aligning with its exposed prongs for charging the battery. I immediately discontinued wearing the band and the burn is still healing two weeks later. I have taken pictures of this and contacted the company directly warning them about this problem. Googling the matter, I see there are long threads on their support web site with similar complaints.
I previously wore a [REDACTED] fitness tracker for well over a year without any irritation, and I am acquainted with proper hygiene guidelines for keeping wearable devices clean. I did not realize this was a burn initially, assuming it was some sort of rash. It did not disappear when I stopped wearing the Fitbit, leading to treatment with antihistamines and topical hydrocortisone. These had no effect, and it is still healing two weeks later.

Model
FB407SBKS
UPC
810351029298
Serial number
1657742CEAAA
Bought from
Amazon, Washington
Bought
Feb 1, 2017
Where
Madison, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 47, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/23/2017) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit Charge 2 complies with all applicable regulations and conforms to applicable standards for electrical and battery safety. Fitbit is also aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20170301-4E738-2147405565. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 19, 2017, sent to the company Mar 9, 2017, published by CPSC Mar 30, 2017

The product, in the report: Fitbit Charger FR step counter with heart rate monitor.

My husband gave me a Charge HR for Chrismas 2016. I wore it fairly regularly during the days and took it off at night. I noticed several hard blister like bumps on my wrist so I switched wrists. I continued cleaning the band with rubbing alcohol but soon I developed the same bumps on my other wrist. I switched again and the rash came up almost immediately so I quit wearing it entirely. It had been over a month now and the rash seems to be getting much worse on my left wrist. Nothing works. Seeking medical advice this week.

Bought from
Amazon
Bought
Dec 21, 2016, about then
Where
Flowery Branch, Georgia: Home/Apartment/Condominium
Who was involved
Age 58, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/31/2017) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20170219-3B16F-2147406946. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jan 20, 2017, sent to the company Feb 6, 2017, published by CPSC Feb 28, 2017

The product, in the report: Personal fitness tracker, wearable technology serial number - 0c8e00348812

I had use the Fitbit Flex for about 2 years with no incident. I recently upgraded to the Fitbit Charge HR. I have been wearing it since the end of October. I take it off to shower, swim, and to charge, otherwise, I have it on. I noticed a red spot on my wrist by my thumb on or about January 13, 2017. I left my Fitbit off for the day to give my wrist a break.
I have idiopathic hypersomnia, which makes it incredibly difficult to wake up. The silent alarm function on the Fibit has helped tremendously and I rely on it as part of my wake up routine. The redness seemed to go down a bit, so I put it back on before bed so that I could use it for the morning alarm.
I didn’t notice it too much throughout the rest of the week and the weekend. The redness lingered, but was not bright and did not spread. This morning, January 20, 2017, I notice the spot is much more red than before and seems to have gotten a bit bigger. I also have a spot starting on the top of my wrist, about 1.5 inches away. Right now it is splotchy and small, like how the first spot started.
The first spot feels very dry now and is a bit itchy, which is new to today. It also looks a bit raised. I have called my dermatologist for an appointment since it has worsened and a new spot has developed.
I keep my Fitbit clean by washing it periodically with soap and water as best as I can. The material the band is made from feels gross when any moisture is trapped between it and my skin, so I always take my Fitbit off after I wash my hands in order to dry the band and my wrist. I don’t think this has developed from irritation in that regard.
I do not wear the band very tight. The battery only lasts about 3 days, so I have to take it off for a few hours while it charges.

Model
Charge HR
Serial number
0c8e00348812
Bought from
Gift
Where
Ypsilanti, Michigan: Other
Who was involved
Age 30, Female
The reporter’s relation to them
Self
As this report names them
made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(3/8/2017) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20170120-84200-2147407848. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Dec 29, 2016, sent to the company Jan 9, 2017, published by CPSC Feb 1, 2017

The product, in the report: Fitbit alta

When I reached my set steps and fitbit alta vibrated the buckle gave me 3rd degree burns.

Bought from
Walmart
Where
Lancaster, South Carolina: Home/Apartment/Condominium
Who was involved
Age 36, Female
The reporter’s relation to them
Self
As this report names them
made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/2/2017) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20161229-9DA00-2147408756. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Dec 29, 2016, sent to the company Jan 11, 2017, published by CPSC Feb 3, 2017

The product, in the report: Black Fitbit charge HR large

My husband treated me to a Fitbit charge HR and after three weeks I notice and fiery red rash appear on the underside of the flash sensor( the hard back , not the strap) I started wiping my Fitbit after my exercise with a wipe then a dry cloth. I charge my Fitbit every 2/3 days. After a few days of cleaning my Fitbit my rash remained Just as fiery, if not more so I removed it to my other wrist. After 4 days of being on my other wrist the same thing was beginning there so I removed my Fitbit cleaned it , loosened it( but by doing this , my readings changed for he monitor so my strap was too loose. I put a plaster over the areas for a few days and tried that but my skin needed fresh air to heal so I had to remove them. This went on for 5 months until I contacted Fitbit to inform them with photos that my wrist wAs covered in a blistery fiery red rash that was not going away. I started using cortisone cream which helped with the itching and removed the heat from my rash but if I put my Fitbit back on the rash returned. Fitbit instructed me to destroy my Fitbit and they would refund my money within 3-4 weeks. So now I have no Fitbit and as yet no refund. My concern is the damage it’s caused to my skin , will continue to happen to others. I’m a member of a fitness group and dozens of people have these very same problems. I’m left with dry patches now though my redness has gone.so it’s taken 4/5 weeks of not wearing my Fitbit for it to start to clear. Two trips to the doctors, two tubes of cream and lots of scraping and scratching and discomfort. My thought was that the flashing lights from the back of the watch that act as the hr sensors is causing heat and blistering directly below the sensor.

Bought from
Costco
Bought
Jun 24, 2016, about then
Where
Livingston, United Kingdom: Home/Apartment/Condominium
Who was involved
Age 46, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(2/3/2017) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20161229-EDDC1-2147408745. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 13, 2016, sent to the company Dec 21, 2016, published by CPSC Jan 13, 2017

The product, in the report: Fitbit. Is a wearable sport and activity monitor

I purchased a Fitbit Surge 9/15 wore it for about a year while working out and cycling. I have had it off of my ristime now for about 2 months and I still have a rash/ blisters on my wrist. They don’t seem to heal and almost resemble a burn.

Model
Surge
Bought from
Best Buy
Bought
Sep 15, 2015, about then
Where
Englewood, Florida: Home/Apartment/Condominium
Who was involved
Age 32, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(1/9/2017) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20161213-F03FE-2147409565. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Nov 23, 2016, sent to the company Dec 2, 2016, published by CPSC Dec 23, 2016

The product, in the report: Fit bit charge. The one that does heart rate

I have what look like burns on my skin where my fit bit wrist band sits

Bought from
Best buy
Bought
Nov 27, 2015, about then
Where
Fort Wayne, Indiana: Home/Apartment/Condominium
Who was involved
Age 55, Female
The reporter’s relation to them
Self
As this report names them
Brand Fit bit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(12/28/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20161123-F433E-2147410421. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Nov 14, 2016, sent to the company Nov 22, 2016, published by CPSC Dec 14, 2016

The product, in the report: Fitbit Charge HR - Black, Small

I purchased a black Fitbit Charge HR in size small from Kohl’s on March 5, 2015. I wore the fitness tracker for several months at a time, always making sure to follow the care instructions, not wearing the band too tightly, removing the band before showering and occasionally for charging, cleaning it after exercise or sweat, etc. On Sunday November 6, 2016, I suddenly felt an itching sensation underneath the band so I removed it, and found burning red welts and marks across my wrist. I took photos of the irritation, alerted Fitbit, and have not put the band back on. I cared for the irritation according to instructions but the marks are taking more than a week to heal. Fitbit’s customer service team was only able to offer me a refund if I sent the tracker back in my own envelope with their prepaid postage, and also called me the wrong name in their email responses.

Model
SKU #98533338
Bought from
Kohl’s
Bought
Mar 5, 2015
Where
New York, New York: Home/Apartment/Condominium
Who was involved
Age 23, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(12/14/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20161114-4CE8D-2147410796. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Nov 6, 2016, sent to the company Nov 15, 2016, published by CPSC Dec 7, 2016

The product, in the report: FITBIT Charge Black band fitness tracker

i started using my new FitBitCharge in July, 2016, almost daily, removing mainly just when charging. Today I noticed I had a small rash on the underside of my dominant wrist that included one raised bump that had a small puncture mark and was oozing. It also is itchy at present. At that point I removed the Fitbit and we will see how long it takes for the rash to go away.

Model
fitbit Charge
Bought from
Costco
Bought
Jun 27, 2016
Where
Huntington Beach, California: Home/Apartment/Condominium
Who was involved
Age 65, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(12/12/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20161106-783B9-2147411137. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Nov 3, 2016, sent to the company Nov 14, 2016, published by CPSC Dec 6, 2016

The product, in the report: Fitbit Alta

Fitbit Alta causing rash, blood blisters under band

Bought from
Fitbit
Where
Grand Rapids, Michigan: Other
Who was involved
Age 65, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Alta, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(12/12/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20161103-6C9BE-2147411458. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Oct 22, 2016, sent to the company Oct 31, 2016, published by CPSC Nov 15, 2016

The product, in the report: Fitbit Charge HR

Small rash where the charge port of the Fitbit Charge HR has been on the skin. Rash (and in some instances it has eaten into skin) follows wherever I locate the device, right or left wrist, top or bottom. My wrists look like they have a series of cigarette burns.

Model
Charge HR
Bought from
Target, Massachusetts
Bought
Apr 7, 2016
Where
Braintree, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 69, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(11/14/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20161022-62EE1-2147411797. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 26, 2016, sent to the company Oct 4, 2016, published by CPSC Oct 26, 2016

The product, in the report: Fitbit Force black face and band.

Rec’d this Fitbit as a gift and when wearing it I developed a red and itchy rash from the band.

Where
Fond du Lac, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 64, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/24/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160926-43D9C-2147413682. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 26, 2016, sent to the company Oct 4, 2016, published by CPSC Oct 26, 2016

The product, in the report: Fitbit hr small black wearable fitness tracker

Fitbit hr causing blisters and now scaring. I used my Fitbit per instructions of washing and how tightly to wear and still caused this issue. Very dangerous

Model
I don’t know
Bought from
Costco
Bought
Dec 1, 2015, about then
Where
Baltimore, Maryland: Home/Apartment/Condominium
Who was involved
Age 33, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/24/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160926-C05B3-2147413695. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 13, 2016, sent to the company Sep 21, 2016, published by CPSC Oct 13, 2016

The product, in the report: Fitbit Charge HR

Have a rash on my skin from where my fitbit sits. I have had a number of rashes as a result of the fitbit.

Bought from
amazon
Bought
Jan 10, 2016
Where
New Hope, Minnesota: Home/Apartment/Condominium
Who was involved
Age 45, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/13/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160913-35A83-2147414217. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Sep 11, 2016, sent to the company Sep 19, 2016, published by CPSC Oct 3, 2016

The product, in the report: Fitbit is an activity monitoring device that you wear on your wrist. It records movement, sleep, and some models heart rate. You get instant updates on the device itself and regular updates on your Fitbit internet account. It also gently zaps you when you sit too long (1/2hr approx.).

Please investigate the relationship between wearing a Fitbit and wrist pain. At the end of June, I purchased a Fitbit Alta. Approximately 1 week after I started wearing it, I began to experience intermittent excruciating pain radiating from my left wrist. Originally, I thought I had sprained my wrist, but I could not recall any accident I had. I also thought that maybe I had slept on my arm wrong. I did wear the Fitbit when I slept to monitor my sleep pattern. Three weeks later, I lost the Fitbit and did not replace it for approximately 4 weeks. During these 4 weeks, the wrist pain subsided and eventually stopped. I bought a new Fitbit Alta. After wearing it for about 1 week, I began to have the same type of wrist pain that I previously had. I thought this was strange and began to question whether there was a relationship between wearing my Fitbit and the pain so I stopped wearing the Fitbit. The pain began to subside and eventually stopped. Currently I am not wearing it, and have no wrist pain. I did not speak to anyone about my pain, not even my husband. Last week my husband began to experience wrist pain. I was astounded when he described his pain as it was identical to the pain I had experienced. He wears a Fitbit Charge on his left wrist. He is also right hand dominant and does not wear the Fitbit when he sleeps. He has not had any accidents. I thought this was more than coincidence so I began to research the issue on the internet. I found many stories of people who had wrist pain and wore a Fitbit. When I told my husband what I had found, he stopped wearing his Fitbit. His pain has subsided. We are both healthy, active individuals with no arthritis, nerve or bone disease. We had not had a rash or the skin irritation some people complained about. Something disturbing is occurring as a result of wearing a Fitbit and I feel it warrants an investigation of the Fitbit and its connection to wrist pain.

Model
Alta
Bought from
#1 Costco #2 Fitbit
Bought
Jun 24, 2016, about then
Where
Orondo, Washington: Home/Apartment/Condominium
Who was involved
Age 74, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(10/4/2016) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit Alta complies with all applicable regulations and conforms to applicable safety standards. Fitbit is carefully evaluating its customers’ reports to CPSC and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160911-216CB-2147414284. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Sep 11, 2016, sent to the company Sep 21, 2016, published by CPSC Oct 5, 2016

The product, in the report: Fitbit is an activity monitoring device that you wear on your wrist. It records movement, sleep, and some models heart rate. You get instant updates on the device itself and regular updates on your Fitbit internet account. It also gently zaps you when you sit too long (1/2hr approx.).

Please investigate the relationship between wearing a Fitbit and wrist pain. At the end of June, I purchased a Fitbit Alta. Approximately 1 week after I started wearing it, I began to experience intermittent excruciating pain radiating from my left wrist. Originally, I thought I had sprained my wrist, but I could not recall any accident I had. I also thought that maybe I had slept on my arm wrong. I did wear the Fitbit when I slept to monitor my sleep pattern. Three weeks later, I lost the Fitbit and did not replace it for approximately 4 weeks. During these 4 weeks, the wrist pain subsided and eventually stopped. I bought a new Fitbit Alta. After wearing it for about 1 week, I began to have the same type of wrist pain that I previously had. I thought this was strange and began to question whether there was a relationship between wearing my Fitbit and the pain so I stopped wearing the Fitbit. The pain began to subside and eventually stopped. Currently I am not wearing it, and have no wrist pain. I did not speak to anyone about my pain, not even my husband. Last week my husband began to experience wrist pain. I was astounded when he described his pain as it was identical to the pain I had experienced. He wears a Fitbit Charge on his left wrist. He is also right hand dominant and does not wear the Fitbit when he sleeps. He has not had any accidents. I thought this was more than coincidence so I began to research the issue on the internet. I found many stories of people who had wrist pain and wore a Fitbit. When I told my husband what I had found, he stopped wearing his Fitbit. His pain has subsided. We are both healthy, active individuals with no arthritis, nerve or bone disease. We had not had a rash or the skin irritation some people complained about. Something disturbing is occurring as a result of wearing a Fitbit and I feel it warrants an investigation of the Fitbit and its connection to wrist pain.

Model
Charge
Bought from
#1 Costco #2 Fitbit
Where
Orondo, Washington: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(10/4/2016) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit Charge complies with all applicable regulations and conforms to applicable safety standards. Fitbit is carefully evaluating its customers’ reports to CPSC and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160914-9BAE9-1594056. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Sep 9, 2016, sent to the company Sep 19, 2016, published by CPSC Oct 3, 2016

The product, in the report: Fitbit Flex, worn on left wrist (non dominant hand). It keeps making a burn, right where the charger touches my skin.

I have a Fitbit Flex, I had trouble with the first two bands splitting, and I keep getting burns where the charger touches my skin.

Model
Fitbit Flex
Bought from
Kohl’s
Bought
Apr 4, 2016
Where
Gwinn, Michigan: Place of Recreation or Sports
Who was involved
Age 48, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit Flex, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(10/4/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160909-BD7C2-2147414334. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 17, 2016, sent to the company Aug 29, 2016, published by CPSC Sep 20, 2016

The product, in the report: Fitbit Aria Scale

This product, The Fitbit Aria has been available for several years.
When I purchased one for my wife on line I not give it a thought. When I received it, there was a warning on the back corner of the box stating that it could be dangerous for individuals with pacemakers, and not to use. My wife has a pacemaker.
My concern as a RN is that this product is sold primarily on line by major retailers, Amazon, Walmart, and their own site. None of them warn you of the danger until it is in your hands in your house. There are at least one million pacemaker users in the US and some my not see it on the box if they buy it. At any event it is in your home.
Needless to say, I returned it.
I feel the CPSC should have the manufacturer advertise this danger prior to bringing it into their home to minimize the danger.

Where
Inverness, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit Aria Scale, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/19/2016) Fitbit, Inc: Fitbit is committed to customer safety. Fitbit warns Aria customers to not use the scale if they have a pacemaker or other internal medical devices. These warnings are on Fitbit’s website, the product packaging, and are attached to the new products prior to use. Fitbit Aria complies with all applicable regulations and conforms to applicable safety standards. Fitbit encourages users to contact us at support@fitbit.com with any questions.

CPSC report 20160817-677FD-2147414960. Submitter: Health Care Professional Search for it on SaferProducts.gov
First aid
Made Jul 28, 2016, sent to the company Aug 5, 2016, published by CPSC Aug 19, 2016

The product, in the report: Fitness Watch - Fitbit Surge Model: Surge Fitness Watch Model Number: FB501BKS

Severe rash/burn from wristband on Fitbit Surge. Looks similar to a second degree burn.

Model
Surge Fitness Watch
Bought from
Best Buy
Bought
Oct 15, 2015, about then
Where
San Dimas, California: Home/Apartment/Condominium
Who was involved
Age 48, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Surge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(8/18/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160728-2AB12-2147416481. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jul 19, 2016, sent to the company Jul 28, 2016, published by CPSC Aug 15, 2016

The product, in the report: Fitbit Charge HR. Black

My 13 year old son has been breaking out in a rash that resembles a burn from wearing his fitbit Charge HR. We have been diligent about making sure he cleans the device and arm, and he is not wearing it too tight. He uses it as directed. The rash will start within a couple of hours of putting it on. He is no longer able to use the product

Model
Fitbit Charge HR Small Wireless Heart Rate and Activity Wris
Bought from
Bed Bath and Beyong
Bought
Jul 15, 2015
Where
Arlington Hts, Illinois: Home/Apartment/Condominium
Who was involved
Age 13, Male
The reporter’s relation to them
My Child
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(8/18/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160719-11FFD-2147416738. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jul 14, 2016, sent to the company Jul 22, 2016, published by CPSC Aug 9, 2016

The product, in the report: Fit Bit Charge HR Size Large Aqua color.

Fitbit, you’ve done it again! How your product control is so poor, I can’t imagine. Who is in charge in China anyway? Here’s my 16 month history with FitBit. 1. Fitbit Charge - Loved it but the buckle was defective and it kept falling off. I lost it due to the defective buckle. 2. Fit bit One - worked for a few months then refused to sync. 3. Fitbit One - refused to sync after a week. 4. Fitbit charge - Would not keep a charge. Dead battery. 5. Fitbit charge - Same issue Dead battery. 6. Fitbit Charge HR - After much arguing with Cust. Service they upgraded me. They tried to just give me a coupon for 25% off. I have a huge blister on my arm! Strobe lights on back apparently burn your flesh! And it is deep and slow healing! People, do not buy a Fitbit Charge HR! The website is full of stories of burns. How do they get away with this!!!

Model
I don’t know.
Bought from
Fit Bit
Bought
Jul 1, 2016
Where
POINT ROBERTS, Washington: Home/Apartment/Condominium
Who was involved
Age 62, Female
The reporter’s relation to them
Self
As this report names them
Brand Fit Bit Charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(8/8/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160714-69F6A-2147416883. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jul 12, 2016, sent to the company Jul 20, 2016, published by CPSC Aug 12, 2016

The product, in the report: fitbit hr

I have been wearing the fitbit HR and wiping it clean, charging it as needed. However, this evening for no reason I noticed it was uncomfortable. I looked at my wrist and it was reddened as though it had been burned on both sides of the buckle

Model
HR
UPC
Don’t have
Serial number
Don’t have
Bought from
Best Buy
Bought
Feb 2, 2016
Where
Aventura, Florida: Home/Apartment/Condominium
Who was involved
Age 79, Female
The reporter’s relation to them
My Child
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(8/8/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160712-196ED-2147416935. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jul 11, 2016, sent to the company Jul 19, 2016, published by CPSC Aug 11, 2016

The product, in the report: fitbit charge hr

I have severe skin rashes on my hand near wrist area, after wearing FitBit Charge HR.

Bought from
Target, California
Bought
Jan 15, 2016
Where
Unspecified: Unspecified
Who was involved
Age 49, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(8/8/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160711-E1834-2147416988. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 20, 2016, sent to the company Jun 28, 2016, published by CPSC Jul 20, 2016

The product, in the report: FitBit Surge Black in Color First Generation

I was using the product as a fitness tracker. I did not wear it in the shower as the directions suggested. After about 2 days of wearing I noticed 2 large red spots on either side of my left wrist, the wrist I wear the FitBit on. I kept an eye on it for a few days and the spots got worse, eventually blistering and pulling the skin off. I then moved the watch onto my right wrist for 2 days, but the same spots, in the same location occurred. They are like blistering, chemical burns.

Model
Surge
Bought from
Gift
Bought
May 8, 2016
Where
Monroe, Oregon: Home/Apartment/Condominium
Who was involved
Age 35, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit Surge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/14/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160620-9F4E9-2147417666. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 13, 2016, sent to the company Jun 20, 2016, published by CPSC Jul 12, 2016

The product, in the report: Step tracker

Rash on wrist that looks like a burn

Model
Charge HR
Bought from
SUPERTARGET
Bought
May 9, 2016, about then
Where
Rowlett, Texas: Home/Apartment/Condominium
Who was involved
Age 29, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(7/11/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160613-94C28-2147417858. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 8, 2016, sent to the company Jun 16, 2016, published by CPSC Jul 8, 2016

The product, in the report: Fitbit charge hr purchased in 2016

My Fitbit charge is causing a bright red burn-looking spot on my wrist. It is very noticeable and is also peeling. Its location is directly under the charge sensor and the burn spot is even shaped like the sensor.

Bought from
Costco, Washington
Bought
Feb 16, 2016, about then
Where
Puyallup, Washington: Unspecified
Who was involved
Age 38, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit charge hr, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/30/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160608-EBE5F-2147417955. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 8, 2016, sent to the company Jun 15, 2016, published by CPSC Jul 7, 2016

The product, in the report: Purple Fitbit Charge HR, XL band

Fitbit HR Charge caused a red dime size spot on my inner wrist. I’ve had for several weeks. Today when I took Fitbit off it looks like a burn and it is bleeding and painful. Almost like the band melted into my wrist.

Bought from
Amazon
Bought
Feb 1, 2016, about then
Where
Morrisville, Vermont: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/30/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160608-FBA30-2147417977. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 2, 2016, sent to the company Jun 10, 2016, published by CPSC Jul 1, 2016

The product, in the report: FitBit Charge - wristband that tracks your daily steps taken, heart rate, tracks sleep and allows notification if you are getting a phone call.

Got a new FitBit Charge and have worn it for about 2 weeks and ended up with a rash on my wrist. It is red, raised and bumpy. I had to take the device off so the rash would heal so it defeats the purpose of having the band - to track steps, heart rate, sleep, etc. I followed the directions and am wearing it correctly - loose enough so a finger can slide underneath it, keep wrist dry, clean band, etc. The rash is where the band part that fastens touches the skin, not where the connectors are touching the skin.

Where
Lorton, Virginia: Home/Apartment/Condominium
Who was involved
Age 61, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit Charge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/30/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160602-FD79F-2147418103. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 31, 2016, sent to the company Jun 8, 2016, published by CPSC Jun 29, 2016

The product, in the report: Fit Bit Charge HR

After wearing my Fit Bit Charge, I developed a burn like rash on my left wrist. I followed the cleaning instructions per the manufacturers instruction and still got the rash. It has now left a scar.

Model
Fit Bit Charge HR
Bought from
Best Buy, Indiana
Bought
Aug 28, 2015
Where
Hammond, Indiana: Home/Apartment/Condominium
Who was involved
Age 65, Female
The reporter’s relation to them
Self
As this report names them
Brand Fit Bit Charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/29/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160531-4F261-2147418170. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 23, 2016, sent to the company Jun 1, 2016, published by CPSC Jun 22, 2016

The product, in the report: Fitbit Charge HR, black band, size Large

I have been wearing my Fitbit Charge HR for about a week. I started noticing a rash with red pimple-like bumps appearing where the band rests. I keep the Fitbit clean and I leave it off every now and then to let my wrist breath. I have never experienced any kind of skin rash from wearing a watch or bracelet prior to wearing the Fitbit.

Model
Charge HR
Bought from
Amazon.com
Bought
May 13, 2016
Where
Unspecified: Unspecified
Who was involved
Age 31, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/20/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160523-41F91-2147419357. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made May 17, 2016, sent to the company May 25, 2016, published by CPSC Jun 16, 2016

The product, in the report: Fitbit HR activity and heart rate tracker

I use a fitbit HR... It recently gave me a rash/ skin irritation on my inner wrist. I followed the care instructions..I kept it clean and not too tight and I continue to have issues...I have since stopped using it whichbis ashame because I really enjoyed it.

Bought from
QVC
Bought
Jan 1, 2016, about then
Where
pittsburgh, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 30, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/15/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160517-0B1A9-2147419483. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 12, 2016, sent to the company May 20, 2016, published by CPSC Jun 6, 2016

The product, in the report: Rash from wearing fitbit I bought yesterday 24 hours (RASH)

After 24 hours I developed a rash on the fitbit and am hoping that Best Buy will honor my return tomorrow. But my complaint is about fitbit HR.

Serial number
1035102171
Bought from
Best Buy
Bought
May 11, 2016
Where
Lake Worth, Florida: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/3/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160512-01440-2147419567. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made May 10, 2016, sent to the company May 18, 2016, published by CPSC Jun 9, 2016

The product, in the report: Fitbit Surge

Fitbit surge is leaving rashes and even scars on my wrists. I followed the recommendation on how to wear, clean and care for the watch and I wear it on the loosest notch. It is not any different from the previous recalled products. It’s the black rubber band that it is mounted on that is causing this not my negligence of hygeine.

Model
Surge
Bought from
Large Retailer Store, Michigan
Bought
Jan 4, 2016, about then
Where
Saginaw, Michigan: Other
Who was involved
Age 0, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit surge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(6/9/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160510-4E64D-2147419644. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made May 10, 2016, sent to the company May 18, 2016, published by CPSC Jun 9, 2016

The product, in the report: FitBit Blaze wearable activity tracker with elastomer band

I purchased a Fitbit Blaze activity tracker that you wear like a watch about April 16, 2016. The first time I wore it, I broke out with itching and bumps on the inside of my wrist that I wore it on. I cleaned the band as described on the manufacturers website. I still got a reaction to the band. I went away for a couple weeks and when I returned I decided to try it again. I put it on and after awhile I began itching and had bumps again. I left it on a little longer and began itching inside my underarm as well. I took it off, showered, took allergy medicine and haven’t worn it since. After researching the issue online I see they have had this issue with some of their other model wearable activity trackers and that the CPSC got involved with those. They admitted to me in a phone call today that they have many people they have to respond to due to this type of reaction. They don’t really have any idea, that they will discuss, as to what is causing the issue to multiple customers. This has been going on too long and they need to pull these bands and stop selling this material.

Model
Blaze
Bought from
QVC, Pennsylvania
Bought
Apr 10, 2016
Where
Rochester, New York: Home/Apartment/Condominium
Who was involved
Age 52, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(6/9/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160510-F5E5D-2147419639. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 21, 2016, sent to the company Apr 29, 2016, published by CPSC May 20, 2016

The product, in the report: fitbit surge tracker

I have a Fitbit Surge. I wore it on my left wrist for a few months and got a rash. Then on my right and got a rash after 1-2 weeks.

Bought
Nov 1, 2015, about then
Where
Kansas: Place of Recreation or Sports
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(5/18/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160421-0AA6A-2147420025. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 21, 2016, sent to the company Apr 29, 2016, published by CPSC May 20, 2016

The product, in the report: Fitbit Charge HR, purple

I wear my Fitbit Charge HR overnight to get an account of my sleep habits. During the night two days ago, I noticed my arm was sore in the area where I wear my Fitbit. I re-positioned it in the dark and went back to sleep. The next morning I noticed a small blister on my arm, like one you get from a burn, in that area.

Bought from
Fitbit.com
Bought
Jun 30, 2015
Where
Clinton, Mississippi: Home/Apartment/Condominium
Who was involved
Age 55, Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/18/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160421-D0EA9-2147420040. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 21, 2016, sent to the company Apr 29, 2016, published by CPSC May 20, 2016

The product, in the report: Fitbit is a wearable health tracker that is worn on a wrist

I have owned a Fitbit Charge since August 2015. On a recent vacation, the product caused what appears to be a chemical burn on my wrist exactly where the batteries and charging port are located.

Bought from
Target, Rhode Island
Bought
Aug 22, 2015
Where
Orlando, Florida: Place of Recreation or Sports
Who was involved
Age 42, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/18/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160421-F84DC-2147420035. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Apr 19, 2016, sent to the company Apr 27, 2016, published by CPSC May 18, 2016

The product, in the report: FitBit Charge HR

I wore a FitBit Flex fitness tracker for almost a year with no incident whatsoever. Then in June 2015, I “upgraded” to a FitBit Charge HR fitness tracker for the continuous heart rate monitoring. After about 4 months of wearing the Charge HR 24/7, I got an electric shock while wearing it - just walking across a friend’s driveway. (Not near water or any other electrical devices). It sent a shooting, painful electric shock down to my fingers and up to my elbow. It was painful enough that I doubled over, grabbed my arm and said, “oh my god, what the hell was that?” I took my Charge off and noticed a red, swollen lump there. Everyone I talked to said there was no way my fitbit did that to me, and that I must have injured my arm some other way and the fitbit just irritated the injury. (I hadn’t injured my arm, and I hadn’t been wearing the charge too tight). Anyway, I discontinued using the fitbit, I went to Urgent Care - they could see the lump, swelling, and redness. They took an x-ray - nothing. They suggested an ultrasound to check the soft tissue, but they couldn’t do the ultra sound; I would have to call my regular doctor (who couldn’t see me for 2 months). By the time I went to my regular doctor and she ordered the ultrasound, the lump and swelling was gone because I had stopped wearing the fit bit. The shock happened in October 2015. The ultrasound was in December 2015. It is now April 2016, and two weeks ago I began wearing the fitbit Charge HR again. I no longer wear it at night, however yesterday I took it off to do some dishes and realized that the lump and swelling are back! Right under the little green light that monitors the heart rate is where my lump is. It’s about the size of a quarter in diameter and you can definitely see it when comparing it to my other wrist. Does this sound similar to your experience? I never wear it too tight, and I’ve never gotten a surface skin irritation - just the electric shock and reoccurring lump where the Charge HR is worn.

Model
Charge HR
Bought from
Best Buy, Ohio
Bought
Jun 1, 2015, about then
Where
Milford, Ohio: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit Charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(5/18/2016) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit Charge HR complies with all applicable regulations and conforms to applicable standards for electrical and battery safety. Fitbit’s specifications and testing of the product confirm that battery leakage is not a risk posed by Fitbit Charge HR when used as instructed. Fitbit is also aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160419-37F18-2147420100. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 16, 2016, sent to the company Apr 25, 2016, published by CPSC May 16, 2016

The product, in the report: FitBit Charge HR

My son developed a terrible rash from his fitbit HR.

Model
Charge HR
Bought from
Walmart
Where
Lomira, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 11, Male
The reporter’s relation to them
My Child
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/16/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160416-907A8-2147420160. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Apr 14, 2016, sent to the company Apr 22, 2016, published by CPSC May 6, 2016

The product, in the report: Fit Bit Surge https :/ /www. fitbit.com/surge Serial numbers: 10525B998808 1066591A3808

My wife and I each have a FitBit Surge previously purchased new. We have always followed the directions for wearing and maintaining them. Notwithstanding, I want to report that both my wife and I have been experiencing redness and/or blistering in the exact spot where our FitBit Surge PurePulse LED covers or meets with the skin on the back of our arms.

Model
Surge
Bought from
Backcountry.com
Bought
Jul 7, 2015
Where
Tampa, Florida: Home/Apartment/Condominium
Who was involved
Age 40, Male
The reporter’s relation to them
Self
As this report names them
Brand Fit Bit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/29/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160414-346E8-1565825. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 6, 2016, sent to the company Apr 14, 2016, published by CPSC May 5, 2016

The product, in the report: Fitbit Charge HR-2015 Model

I received my Fitbit Charge HR as a Christmas gift in 2015. I have been wearing it daily since then, so about 3 months. Aside from minor skin irritation, i have had no problems. If the area under the band got red or itchy, I wiped the band down with alcohol on my wrist & put OTC Hydrocortisone Cream on & it was fine.
This morning, 3/27/16, I woke up to find a large, fluid filled blister under the led/charging port area. The blister has doubled in size in a matter of 2 hours, resembling a burn.

Model
Charge HR
Bought from
Amazon
Bought
Dec 1, 2015, about then
Where
Liverpool, New York: Home/Apartment/Condominium
Who was involved
Age 39, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/29/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160406-F1962-1564332. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Mar 29, 2016, sent to the company Apr 5, 2016, published by CPSC Apr 26, 2016

The product, in the report: Wristband, electronics to track time, steps, heart rate, sleep. Color turquoise band with black metal electronics

Received a Fitbit Charge HR as a gift at the end of January. Began wearing consistently at end of February. Noticed redness and slight itch when taking it off yo shower or charge which went away after a short time. Now I am noticing the redness has turned into an itchy rash that does not go away. There is also a large raised area and some smaller darker red bumps.

Model
Fitbit Charge HR. MSIP CRM XRA FB405, CMIT ID 2014DJ4807
Bought from
Target
Bought
Jan 18, 2016
Where
Jasper, Georgia: Home/Apartment/Condominium
Who was involved
Age 61, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(4/25/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160329-592FD-2147420605. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 28, 2016, sent to the company Apr 4, 2016, published by CPSC Apr 18, 2016

The product, in the report: Fitbit surge, black In color

I was wearing my Fitbit surge and started experiencing pain underneath the device. I removed it and now have a red burn approximately an inch in diameter, across the inside of my wrist.

Model
Surge version 34.5.14
Where
Eglin afb, Florida: Home/Apartment/Condominium
Who was involved
Age 35, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/18/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160328-244DD-2147420640. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 23, 2016, sent to the company Apr 13, 2016, published by CPSC May 4, 2016

The product, in the report: activity tracker

(02/2016) The consumer stated that her left wrist started itching after wearing the product. The consumer stated that she wore the bracelet everyday except when she was cleaning or charging the product.
About a month ago, the consumer noticed redness where she had been wearing the bracelet. The consumer stopped wearing the product.
The consumer stated that it appears that there is a leakage from the battery.
No medical attention was required.
(03/22/2016) The consumer contacted the firm to advise them of the problem. The consumer spoke with [REDACTED]. The consumer was given a case number- [REDACTED].

Model
Fitbit Flex
Bought from
gift
Where
Ft Worth, Texas: Home/Apartment/Condominium
Who was involved
Age 49, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/29/2016) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit Charge HR complies with all applicable regulations and conforms to applicable standards for electrical and battery safety. Fitbit’s specifications and testing of the product confirm that battery leakage is not a risk posed by Fitbit Charge HR when used as instructed. Fitbit is also aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160323-D2ACA-1562117. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 21, 2016, sent to the company Mar 29, 2016, published by CPSC Apr 19, 2016

The product, in the report: Purple fitbit charge hr

I woke up in the morning with a blistery rash under my fitbit charge hr.

Bought from
Best Buy
Where
mount clemens, Michigan: Home/Apartment/Condominium
Who was involved
Age 35, Female
The reporter’s relation to them
Self
As this report names them
Brand fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/18/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160321-C04E9-2147420772. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Mar 12, 2016, sent to the company Mar 21, 2016, published by CPSC Apr 11, 2016

The product, in the report: Fitbit Charge HR

This product initially caused rashes, burns and bleeding. Then a week later nerve damage, muscle weakness and skyrocketed blood pressure. Ive seen a doctor the damage is irreversible. Please don’t let others suffer this. This product is a danger to consumers.

Model
Fitbit Charge Hr
Bought from
Amazon
Where
San Ramon, California: Home/Apartment/Condominium
Who was involved
Age 32, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(4/13/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. Fitbit Charge HR complies with all applicable regulations and conforms to applicable safety standards, and we do not believe it can lead to the health complications being reported here. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, or if users experience pain or other symptoms, they should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160312-0AFB1-2147420985. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Mar 8, 2016, sent to the company Apr 4, 2016, published by CPSC Apr 25, 2016

The product, in the report: Bracelet Model number FB405BKL

03/04/2016 - The consumer wore the bracelet like she normally does and went to work; when the consumer came home, she took the bracelet off because it was hurting her wrist. The consumer noticed a burn and blisters on her left wrist where she wore the bracelet. The consumer applied a burn cream she had in her home - Silver Sulfadiazene - and bandaged her wrist till next day. The next day, the consumer states that the blisters were not as bad but were still there. The consumer indicates that a scar will be left on her wrist.
The consumer ceased use of her bracelet. The consumer states that she uses her bracelet since she wakes up till she goes to bed, for an approximate of sixteen hours daily.

Model
FitBit Charge HR
UPC
Unknown
Serial number
Unknown
Bought from
Dick’s Sporting Goods, Florida
Bought
Jan 25, 2016, about then
Where
Palm Bay, Florida: Home/Apartment/Condominium
Who was involved
Age 57, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(4/25/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160308-0218B-1559796. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 8, 2016, sent to the company Mar 16, 2016, published by CPSC Mar 30, 2016

The product, in the report: FITBIT ChargeHR serial number is 12C840E9F24A

After wearing the Fitbit ChargeHR to bed on 3/3/16, I woke up on 3/4/16 to a burn mark on my left inner wrist. I took a couple pictures and notified Fitbit via their Contact Us email address. I informed them of the burn I’d received and the replied that they were apologetic for my discomfort.

Model
FITBIT ChargeHR
Serial number
12C840E9F24A
Bought from
MCX Quantico
Bought
Jan 30, 2016
Where
Stafford, Virginia: Home/Apartment/Condominium
Who was involved
Age 36, Female
The reporter’s relation to them
Self
As this report names them
made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(3/28/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160308-385A9-2147421081. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Mar 7, 2016, sent to the company Mar 15, 2016, published by CPSC Apr 5, 2016

The product, in the report: Fitbit Flex Wristband

Purchased replacement Fitbit Wristbands and when I put one of them on I got a rash within 7 hours of wearing it.

UPC
898628002724
Bought from
Amazon.com
Bought
Mar 4, 2016
Where
Sidney, Ohio: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(4/4/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160307-D4ADF-2147421101. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 18, 2016, sent to the company Feb 26, 2016, published by CPSC Mar 18, 2016

The product, in the report: Fitbit

I bought a Fitbit a year ago and I wore it for a few weeks until I developed an awful, red, itchy, blistery rash underneath it. I tried taking it off and allowing my skin to rest to no avail. I am not able to wear it looser as my wrist is big enough that I must use the largest hole on the band and it is still tight. When I let the rash heal up and then try to wear the Fitbit again I break out in the rash within hours. I have not been able to use my Fitbit at all since the rash began which makes me very unhappy as I was doing quite well with my exercise etc when I could use it.

Where
Vancouver, Washington: Home/Apartment/Condominium
Who was involved
Age 44, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/15/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160218-9DC4B-2147421621. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 18, 2016, sent to the company Feb 26, 2016, published by CPSC Mar 18, 2016

The product, in the report: Fitbit Surge

Fitbit surge causing rash

Model
Fitbit Suge
Bought from
Amazon
Bought
Feb 13, 2016
Where
Phoenix, Arizona: Home/Apartment/Condominium
Who was involved
Age 69, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(3/8/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160218-BAF3B-2147421625. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 13, 2016, sent to the company Feb 23, 2016, published by CPSC Mar 8, 2016

The product, in the report: Fitbit Charge

After wearing the Fitbit Charge for 28 days, I have developed a rash. After seeing the start of the rash after 14 days, I switched off wrists Now both wrists have a rash.

Model
Charge
UPC
810351021568
Serial number
087819622E1A
Bought from
Target, California
Bought
Jan 27, 2016
Where
Ontario, California: Home/Apartment/Condominium
Who was involved
Age 49, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/8/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160213-1465D-2147421767. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 11, 2016, sent to the company Feb 22, 2016, published by CPSC Mar 14, 2016

The product, in the report: Fitbit Charge HR size small, in teal color.

I’ve been using the fitbit charge HR for several weeks now, and I’ve started to develop a nasty rash on the inside of my wrist where the metal buckle meets the rubber. It is red and scaling, similar to other reports online.

Model
Charge HR
Bought from
Target
Bought
Dec 23, 2015
Where
Kenmore, Washington: Home/Apartment/Condominium
Who was involved
Age 37, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/8/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160211-C720E-2147421832. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Feb 8, 2016, sent to the company Feb 17, 2016, published by CPSC Mar 9, 2016

The product, in the report: The Fit Bit Flex was brand new when I bought it and I have taken special care to follow all instructions and care listed in the packaging and on the website.

My Fit Bit Flex has given me terrible rashes and burns. I do not wear it while working out, just during daily use in my office job. I do not let lotion, water or soap get under it so I’m not sure why it would be causing this. I took the Fit Bit off for over a week and the burns didn’t get any better, they are bad enough to need medication/ointment. This is terribly disappointing and will probably leave red scarred areas for life.

Model
Flex
Bought from
Amazon
Bought
Sep 25, 2015
Where
Houston, Texas: Other
Who was involved
Age 25, Female
The reporter’s relation to them
My Friend / Neighbor / Co-worker
As this report names them
Brand Fit Bit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(3/8/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160208-EF8EF-2147421927. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Feb 6, 2016, sent to the company Feb 16, 2016, published by CPSC Mar 8, 2016

The product, in the report: Watch capable of measuring physical activity

After several weeks of use, I developed a red ras on my wrists where the fit bit was. I moved the Fitbit to the other wrtist. The first went away in some days while a new one appeared on the new wrist.

Model
Surge
Bought from
gift
Bought
Dec 15, 2015, about then
Where
Barrington Hills, Illinois: Unspecified
Who was involved
Age 73, Male
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(3/8/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160203-91B44-2147422042. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Feb 4, 2016, sent to the company Feb 16, 2016, published by CPSC Mar 8, 2016

The product, in the report: FitBit HR

Began using FitBit day after Christmas and wore it on my left wrist for a month (removed when showering). I have developed a sharp pain in my left wrist and it now travels to my thumb. I never had a pain in my wrist until now. Went to an orthopedic surgeon this week and he stated that it may be arthritis? I am 49 healthy female with new pain in left wrist. I attribute to wearing the fitbit.

Where
Staten Island, New York: Home/Apartment/Condominium
Who was involved
Age 49, Female
The reporter’s relation to them
Self
As this report names them
made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(3/16/2016) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit Charge HR complies with all applicable regulations and conforms to applicable safety standards. Fitbit is carefully evaluating its customers’ reports to CPSC and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160204-4587F-2147422015. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 3, 2016, sent to the company Feb 12, 2016, published by CPSC Mar 7, 2016

The product, in the report: Fitbit Flex

Red rash on wrist that began approximately 3 months after beginning to wear the fitbit. I took the product off and kept it off for 2 months after a reoccurring rash each time I would put it on. I put the fitbit back on yesterday afternoon and wore it throughout the rest of the day. I wore it over night and when I woke up, I noticed that my wrist was red and irritated. I took the fitbit off this morning and over the next 4 hours the redness on my wrist continued and a rectangle shaped blister formed on the top side of my wrist, in the spot of where my battery was. The blister has remained on my wrist with a burning sensation. I’ve washed the area with soap and water, but the blister and irritation has continued.

Model
Flex
Bought from
Target, Minnesota
Bought
Oct 27, 2015, about then
Where
Rochester, Minnesota: Home/Apartment/Condominium
Who was involved
Age 33, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Fitbit Flex, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(3/8/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160203-44DA7-2147422050. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 31, 2016, sent to the company Feb 9, 2016, published by CPSC Feb 24, 2016

The product, in the report: Pink Fit bit flex.

I have been wearing my Fitbit Flex for only 4 weeks and a rash appeared on my left wrist.

UPC
10351020202
Serial number
078008468016
Bought from
Walmart
Bought
Nov 28, 2015
Where
Traverse City, Michigan: Unspecified
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand FIt Bit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/25/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160131-4D057-2147422151. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 27, 2016, sent to the company Feb 4, 2016, published by CPSC Feb 29, 2016

The product, in the report: FITBIT charger HR

I started wearing the Fitbit charge HR and developed a rash/burn on my left wrist.

Model
Charger HR
Bought from
Dicks Sporting Goods, Wisconsin
Bought
Jan 11, 2016
Where
Wauwatosa, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 45, Female
The reporter’s relation to them
Self
As this report names them
Brand FITBIT, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/25/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160127-EA29B-2147424279. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 25, 2016, sent to the company Feb 2, 2016, published by CPSC Feb 25, 2016

The product, in the report: Fitbit Flex Wireless Wristband activity tracker.

I received a Fitbit for a birthday present. I was wearing the fitbit to monitor my steps and track my sleep patterns. I have the Fitbit Flex. I developed a rash in my wrist and my skin was also burned. I want to make a record of this in case on have problems in the future, and if this does not clear up properly.

Model
Flex
Bought from
Gift
Where
Warrenville, Illinois: Home/Apartment/Condominium
Who was involved
Age 61, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Flex, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/25/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160125-6B7E6-2147424309. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jan 24, 2016, sent to the company Feb 2, 2016, published by CPSC Feb 25, 2016

The product, in the report: FitBit Charge HR

I received a FitBit Charge HR. After wearing for a few days, I noticed my wrist itching and a red rash around my wrist. I cleaned the band, switched wrists and same thing occurred after a few days.

Bought from
Kohls
Bought
Dec 15, 2015
Where
Elgin, Illinois: Home/Apartment/Condominium
Who was involved
Age 53, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(2/25/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160124-34DBF-2147424361. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 24, 2016, sent to the company Feb 2, 2016, published by CPSC Feb 25, 2016

The product, in the report: I bought a purple fitbit charge hr tracking device

I have only had my fitbit charge hr for 6 weeks when I noticed a nasty rash all around my wrist. I cleaned the fitbit as recommended.

Bought from
kohls
Bought
Nov 26, 2015
Where
Surprise, Arizona: Home/Apartment/Condominium
Who was involved
Age 45, Female
The reporter’s relation to them
Self
As this report names them
Brand fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/25/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160124-93D3B-2147424382. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 23, 2016, sent to the company Feb 2, 2016, published by CPSC Feb 25, 2016

The product, in the report: Purple fitbit charge HR wristband small size

This product caused a chemical burn on my wrists so badly it’s now peeling. Some say it is a rash but rashes are not Burns. When someone saw they even asked me how I burned my wrist in the weird pattern that matched the wrist band. I contacted the company but have not heard back yet. There are already lawsuits existing over this issue.

Where
Unspecified: Unspecified
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/25/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160122-39D00-2147424426. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 21, 2016, sent to the company Feb 2, 2016, published by CPSC Feb 18, 2016

The product, in the report: Black FitBit Surge

I received a “FitBit Surge” for my birthday ([REDACTED]) and no more than a month after, I started getting painful sores on my wrist. I’ve been switching back and forth between wrists as the sores become too painful. Now (January 21, 2016) my wrists are at the point where they are both sore and painful. I have been keeping my FitBit clean and not wrapping it tight. I don’t know what could be causing this.

Bought from
Gift, Washington
Bought
Nov 27, 2015, about then
Where
Mill Creek, Washington: Home/Apartment/Condominium
Who was involved
Age 33, Male
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/16/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160121-76355-2147424471. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 21, 2016, sent to the company Feb 2, 2016, published by CPSC Feb 18, 2016

The product, in the report: Fitbit HR wearable activity tracker

My Fitbit HR is causing a rash on my wrist at the site where the monitor meets my skin.

Model
HR
Bought from
Best Buy, Massachusetts
Bought
Aug 22, 2015, about then
Where
Winchester, Massachusetts: Other
Who was involved
Age 55, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/16/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160121-EBCA8-2147424470. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 20, 2016, sent to the company Feb 1, 2016, published by CPSC Feb 17, 2016

The product, in the report: Fitbit Flex with black band.

I started wearing the Fitbit on Friday, January 15th 2016. Last night, it felt almost as if I had a bruise from wear it was laying, so I took it off and looked at my wrist. I was in bed already so it was dark, but it did look like a little bruise so I kind of just shrugged it off and didn’t think anything of it. This morning I woke up and looked on my wrist and now with better lighting I see a pretty nasty rash that itches like crazy.

Model
FB401BK
UPC
898628002649
Serial number
0754183S5310
Bought from
T Mobile
Bought
Dec 27, 2015
Where
Tampa, Florida: Home/Apartment/Condominium
Who was involved
Age 31, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Inc., made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/16/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160120-A61D3-2147424517. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 19, 2016, sent to the company Jan 29, 2016, published by CPSC Feb 23, 2016

The product, in the report: FitBit Charge HR wearable fitness tracker and heart-rate monitor.

Developed a rash while wearing the FitBit Charge HR fitness tracker. I developed a rash on my right wrist after 3 days of wear. I followed FitBit’s care and wear instructions and kept the band loose, dry, and on my left wrist. 2 days later I have a rash forming on the left wrist and the rash on the right has yet to heal.

Model
ChargeHR
Bought from
Amazon.com
Bought
Jan 15, 2016
Where
Sterling, Virginia: Home/Apartment/Condominium
Who was involved
Age 41, Male
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/24/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns. Fitbit has contacted this customer and resolved their complaint.

CPSC report 20160119-0CB3F-2147424541. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 17, 2016, sent to the company Jan 28, 2016, published by CPSC Feb 22, 2016

The product, in the report: Fitbit HR to track steps, heart rate and sleep.

I got a Fitbit HR for Christmas. I started wearing it everyday and after about a week I developed a rash on my wrist. I read the instructions that said to periodically move the band around on my wrist and to take it off occasionally and especially if I have been sweating a lot. I have been moving and taking off several times a day and I have not been sweating a lot. I only use it to track my walking around in my daily life.

Bought from
Amazon
Bought
Dec 14, 2015, about then
Where
Reno, Nevada: Home/Apartment/Condominium
Who was involved
Age 45, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/19/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160117-41F82-2147424603. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 11, 2016, sent to the company Jan 20, 2016, published by CPSC Feb 6, 2016

The product, in the report: Fit Bit Charge Hr

I received the Fit Bit Charge Hr for Christmas. Not even a week later I developed a skin irritation/rash/ allergic reaction on my left wrist under the charge port and under the buckle. Ive tried to wear it on my right wrist and it started to do the same.

Model
FitBit Charge HR
UPC
810351021711
Serial number
12180c9cd24f
Bought from
KOHLS
Bought
Dec 19, 2015, about then
Where
Raleigh, North Carolina: Home/Apartment/Condominium
Who was involved
Age 60, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/4/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160111-0E78A-2147424827. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 11, 2016, sent to the company Jan 20, 2016, published by CPSC Feb 16, 2016

The product, in the report: Black size Large Fitbit Surge HR used for tracking daily steps, calorie burn, running, cardio kickboxing.

I received a Fitbit Surge early September 2015 for my birthday. After several weeks of wearing the product on my wrist I noticed some irritation and redness on my wrist. I figured my skin was either sensitive to the material or not used to having a watch on for long periods of time (days). I would stop wearing the watch until the irritation would clear up. Typically this would clear up in about a day. It is now Early January and I can only wear the watch for about a day, 2 days at the max before I have much more severe redness, irritation, bumps, pain and soarness on my wrist. It also now takes 3-4 days to clear up. The irritation is getting much worse and the length of time is much more as well.

Model
Surge HR
Bought from
Best Buy, North Carolina
Bought
Sep 5, 2015, about then
Where
Unspecified: Unspecified
Who was involved
Age 29, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/9/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160111-25121-2147424833. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 11, 2016, sent to the company Jan 20, 2016, published by CPSC Feb 16, 2016

The product, in the report: FitBit Charge HR Wireless Activity Wristband, Black, Large

I developed a skin rash under my FitBit over the Christmas holiday so I took it off for a couple of days to allow the irritations to dissipate. With in a matter of days, upon wearing it again I developed a more intense rash which is now peeling in hard scaly layers. I again took it off over the weekend and just began wearing it yesterday on the opposite arm.The rashes seem to happening in the location where the “safety loop” is that maintains the tail of the band. *Incident date listed below is the most recent event.

Model
Charge HR Wireless Activity Wristband
Bought from
Amazon
Bought
Jun 15, 2015
Where
Fremont, California: Home/Apartment/Condominium
Who was involved
Age 39, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/9/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160111-DFF6E-2147424832. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jan 11, 2016, sent to the company Jan 20, 2016, published by CPSC Feb 16, 2016

The product, in the report: Fit Bit Charge HR

Recently I have developed red itchy rashes around my wrist when using the my Fit Bit. I have been trying to keep it dry and clean it after everywork out. When removed the rash goes away in roughly two to four days.

Model
Charge HR
UPC
I don’t Know
Serial number
I don’t know
Bought from
Dicks Sporting Goods
Bought
Dec 14, 2014
Where
Ravenna, Ohio: Home/Apartment/Condominium
Who was involved
Age 42, Male
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(2/9/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160111-E1BBA-2147424851. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 10, 2016, sent to the company Jan 19, 2016, published by CPSC Feb 12, 2016

The product, in the report: It’s a charge hr, purple. Not sure on dimension. It’s a widder one.

I’ve been wearing my firbit charge hr for a couple months, then I got a burn type rash on my wrist. So I decided to take a break from wearing it. I took about a month break and decided to wear it again. This time it only took 2 days 3 nights of wearing for it to burn.

Bought from
Kohls
Bought
Sep 1, 2015, about then
Where
Woodville, Wisconsin: Other
Who was involved
Age 31, Female
The reporter’s relation to them
Self
As this report names them
Brand Firbit charge hr, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/9/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160110-52363-2147424870. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 10, 2016, sent to the company Jan 19, 2016, published by CPSC Feb 4, 2016

The product, in the report: Fitbit charge HR black wrist pedometer

I have sores and peeling skin after wearing the charge hr. It wasn’t on for days in a row it came off daily. I was not doing anything I shouldn’t have been to get this either.

Model
charge hr
Bought from
target, Massachusetts
Bought
Jan 2, 2016
Where
cherry plain, New York: Unspecified
Who was involved
Age 30, Female
The reporter’s relation to them
Self
As this report names them
Brand fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/1/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160110-FB662-2147424874. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 9, 2016, sent to the company Jan 19, 2016, published by CPSC Feb 12, 2016

The product, in the report: Fit Bit charge

I am using my Fit Bit daily, with rigorous exercise I’ve started to noticed that I started getting a rash on my arm, which haven’t been there before. The rash was itchy and it would then form into sores. The rash is located where the Fit Bit charger sits on my arm.

Where
Unspecified: Unspecified
Who was involved
Age 32, Female
The reporter’s relation to them
Self
As this report names them
Brand Fit Bit charge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/9/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160109-9E20C-2147424908. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 9, 2016, sent to the company Jan 19, 2016, published by CPSC Feb 12, 2016

The product, in the report: Black fitbit surge

I wear my fitbit surge daily and from time to time I continue to get these burns. It has even left a scar.

Model
surge
Bought from
best buy, Texas
Where
flower mound, Texas: Home/Apartment/Condominium
Who was involved
Age 23, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Surge, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/9/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160109-D0B43-2147424911. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 9, 2016, sent to the company Jan 19, 2016, published by CPSC Feb 12, 2016

The product, in the report: Fitbit charge, rubber wristlet that tracks steps and calories, etc

I have the Fitbit on my left wrist. After using it for some time, I ve developed a rash. I removed the Fitbit and the rash goes away.

Bought from
Kohls, New Jersey
Bought
Oct 28, 2015
Where
Unspecified: Other
Who was involved
Age 55, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/9/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160109-E8E46-2147424902. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 8, 2016, sent to the company Jan 19, 2016, published by CPSC Feb 12, 2016

The product, in the report: Fitbit Charge HR Purchased in July 2015 size small color purple

I first bought the fitbit charge when my doctors could not provide me with a long term option to monitor my heart trends. In february of 2015 I was diagnosed with Postural Orthostatic Tachycardia Syndrome. I bought the fitbit on the advice of some of my peers with the same condition and at the recommendation of my cardiologist so I could learn to recognize symptoms. In the beginning I had no problems with it. The reviews for the product was spot on, and in July the Fitbit saved me by helping my doctors realize that I was in an autonomic crisis. This type of crisis is where things in your body that should operate automatically start to struggle to do so. I was working hard to breathe and laying down while breathing wasn’t an option. Sitting up in the ER with heart palpitations confused the doctors until they brought the cardiologist to look at my fitbit read outs for the day. They started me immediately on IV Saline to help get my blood volume up as I didn’t have enough to go around to all my organs to function properly. I am thankful for my Fitbit and since then have been a regular wearer. However, about two to three months in I noticed slight bumps on my arm. I thought hmmm must be some atopic dermititis. Washed my fitbit with alcohol and my arm and that seems to keep it at bay. However, around thanksgiving I lost my charger and hadn’t been wearing my fitbit, instead relying on an Iphone app that is just as accurate. By this time (thanksgiving) the rash had expanded to the entire site that the fitbit touched. Wasn’t painful or anything, maybe occasionally itchy and seemed purely cosmetic. However, the reason I decided to write to you is many fold. One I read online that there are two causes being investigated for this, one is a nickel allergy and the other is a sweat and electrical reaction that can cause a chemical burn. The reason i am leaning towards chemical burn is that the entire time I have been wearing the band I am on 10mg of Zyrtec once a day that takes care of any allergies I have, including skin ones. Also during the weekly cleaning of my fitbit around the sensor and charging port I would have a LOT of dead skin in the nooks and crannies. I get it im human I shed, but with irritated skin I didnt think that would exactly be the case to shed what my body needs to heal. Second reason is that since I have not worn the Fitbit Charge HR for about 6 weeks now, it has taken that amount of time for any and all of the rash and bumps to subside. However, occasionally when I shower now that arm becomes extremely itchy and breaks out, as if its allergic to the water. NO WHERE ELSE does this happen and I use hypoallergenic soap. I would like to know if this is something that others have reported as a long term side effect and sadly I think I may be switching brands instead of getting a replacement charger. Overall it is an extremely helpful medical product and part of me feels I owe my life to it, but if this rash is more than just a rash, A) I have the right to know, and B) I dont want to hurt my body any more than it already has to struggle with.
Sincerely [REDACTED] Ehlers Danlos Type 3, Postural Orthostatic Tachycardia Syndrome, Interstitial Cystitis, A-Typical Migraine, Mutliple Chemical Sensitivies (and other non chemical ones too) Patient

Model
Fitbit Charge HR
UPC
i dont know
Serial number
i dont know
Bought from
Fitbit
Bought
Jul 7, 2015, about then
Where
Boston, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 19, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/9/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160108-13BD0-2147424916. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jan 8, 2016, sent to the company Jan 19, 2016, published by CPSC Feb 12, 2016

The product, in the report: Fitbit Flex Activity Tracker

Over the past 4 months, I’ve noticed the skin on my wrist change to a bumpy, red irritation. I went to a dermatologist who felt I was having a reaction to a bracelet. I’ve changed out all of my bracelets, switching them to my other arm--except my Fitbit. Yesterday, I sustained a raised, red burn on my wrist after my workout. I’m convinced it was due to my Fitbit and subsequently have removed the bracelet as of last evening. In doing research on this to see if I was accurate in my concerns, I came across numerous articles and images of people experiencing the same burn as myself. I have pictures of my wrist to support this claim. And after reading everything, I felt it was my responsibility as a consumer to submit this claim and help others to avoid this issue. I’d be happy to answer any questions. [REDACTED]

Model
Fitbit Flex
Bought from
Costco, Ohio
Bought
Dec 15, 2014, about then
Where
Wickliffe, Ohio: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Flex, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(2/9/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160108-37441-2147424948. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 8, 2016, sent to the company Jan 19, 2016, published by CPSC Feb 12, 2016

The product, in the report: Fitbit Charge HR black band

Reporting quarter size rash developed by wearing FITBIT Charge HR. Has occurred on three separate occasions.

Bought from
FITBIT.com
Bought
Feb 2, 2015, about then
Where
Staten Island, New York: Other
Who was involved
Age 61, Female
The reporter’s relation to them
Self
As this report names them
Brand FITBIT Charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/9/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160108-9AAB9-2147424932. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 8, 2016, sent to the company Jan 19, 2016, published by CPSC Feb 12, 2016

The product, in the report: Fitbit flex

I have gotten a rash under the wristband of my fitbit flex (usually in the are under the device). It gets red, scaly, and peels and even when I take it off it takes a while to heal. I’m disappointed because I like my fitbit but the rash just gets worse if I continue to try to wear it.

Model
Flex
Bought from
Target
Where
Bethlehem, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 28, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/9/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160108-AB839-2147424920. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Jan 7, 2016, sent to the company Jan 15, 2016, published by CPSC Feb 11, 2016

The product, in the report: Black Fitbit Charge HR

I bought the Fitbit Charge HR last summer to track my sleeping patterns because I wasn’t sleeping well. I was also into the gym. After wearing for 2 weeks, taking it off for showering and to wash my hands, it gave me a terrible itchy rash on the inside of my wrist. Since taking the product back, I am still having issues with trying to get it to heal properly. I have taken oral steriods, used topical ointments and all, and none have completely healed the rash. It keeps coming back and itching terribly.

Model
I don’t know
Bought from
Best Buy
Bought
Jun 6, 2015
Where
Byron, Georgia: Other
Who was involved
Age 26, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(2/9/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160107-4ACBF-2147424968. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jan 7, 2016, sent to the company Jan 15, 2016, published by CPSC Feb 11, 2016

The product, in the report: Fitbit Charge HR is a fitness tracker. You wear it in your wrist to count steps, calories burned, floors, heart rate

Ever since I got the Fitbit Charge HR, I have been noticing a weird red rash on the top of my wrist. I don’t wear it tight so I know it’s not that. I read an article this morning about how a tiny bit of sweat can interact with the battery of the CHARGE HR and give you a burn and be toxix. This makes perfect sense because my red “rash” is right under where I charge my fitbit. I belive they need to make fitbits with this in mind so they can prevent this. Sometimes mine gets itchy and it’s no fun. I would like to see them come out with a safer fitbit. This is an everyday issue for me, so for the date below I will put when it started.

Bought from
Target
Bought
Jun 1, 2015, about then
Where
Plattsburgh, New York: Home/Apartment/Condominium
Who was involved
Age 25, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(2/9/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns. Fitbit has contacted this customer and resolved their complaint.

CPSC report 20160107-73E15-2147424993. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 7, 2016, sent to the company Jan 15, 2016, published by CPSC Feb 11, 2016

The product, in the report: Fitbit surge watch

Makes red rash if you wear it

Where
Hazard, Kentucky: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
Self
As this report names them
made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/9/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20160107-8456C-2147424962. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 6, 2016, sent to the company Jan 14, 2016, published by CPSC Feb 10, 2016

The product, in the report: Black Fitbit Charge HR wristband.

Received a rash from my fitbit on several occasions.

Where
Unspecified: Home/Apartment/Condominium
Who was involved
Age 38, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/8/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160106-BB86D-2147425031. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 5, 2016, sent to the company Jan 13, 2016, published by CPSC Feb 9, 2016

The product, in the report: Fitness monitor

I have a Fitbit Charge HR fitness watch. My daughters bought it as a Father’s Day gift for me in 2015. About 3 weeks ago I developed a rash under the watch that soon turned into a blister that then began to itch profusely. I ceased wearing the Fitbit and it took nearly two weeks to subside. I wore the unit on my left wrist and the blistering occurred where the charging port is located. One of my daughters sent me a link to an online investigation conducted by ABC13 Eyewitness News and the symptoms reported by those interviewed in the investigation is identical to what I have experienced. http://abc13.com/760009/

Model
Charge HR
Bought from
Amazon
Bought
May 18, 2015, about then
Where
Unspecified: Other
Who was involved
Age 52, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/8/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160105-3456C-2147425040. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 5, 2016, sent to the company Jan 13, 2016, published by CPSC Feb 9, 2016

The product, in the report: Fitbit Charge HR

Burn mark on wrist from wearing Fitbit charge hr. Has occurred twice since first incident. I have cleaned Fitbit, per website instructions, and not used lotions, etc on wrist.

Model
Charge hr
Bought from
Walmart, Nebraska
Bought
May 20, 2015, about then
Where
Unspecified: Unspecified
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/8/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns. Fitbit has contacted this customer and resolved their complaint.

CPSC report 20160105-77CD3-2147425067. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jan 3, 2016, sent to the company Jan 11, 2016, published by CPSC Feb 4, 2016

The product, in the report: Black Fitbit Charge size small

I got a fitbit charge for Christmas this year. I noticed today, 1/3/16, that I have a rash on the underside of my wrist. This coincides with where the fastener would be. I have not been wearing it in the shower at all. I am furious. My husband spent $150 on it and I can’t wear it. That may not be a lot of money to some people, but it is to us! Unacceptable.

Model
Charge
Bought from
Amazon
Bought
Dec 15, 2015, about then
Where
Macon, Georgia: Home/Apartment/Condominium
Who was involved
Age 38, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(2/1/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20160103-19AF3-2147425143. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 31, 2015, sent to the company Jan 11, 2016, published by CPSC Feb 4, 2016

The product, in the report: Fitbit Charge HR

Got a Fitbit Charge HR from Target December of 2015... When wearing the fitbit charge hr I get a red mark “looks like a burn mark” on my wrist in the location where you charge / plug the fitbit... it has been leaving a mark every time I use it... since December 26th, 27th 28th 29... first I thought maybe I had it on to tight “which I know I didn’t but that’s what I thought” it still left mark even when it was loose..
Also the steps that the fitbit claims I took (walked) is not true... I can be standing still and if I move my arms (swing the arm with the fitbit charge hr it shows that I took steps/walked but I never took any steps just moved my arms)

Bought from
Target
Bought
Dec 21, 2015, about then
Where
Sarasota, Florida: Home/Apartment/Condominium
Who was involved
Age 48, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Fitbit Charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/1/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151231-DD109-2147425252. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Dec 30, 2015, sent to the company Jan 8, 2016, published by CPSC Feb 3, 2016

The product, in the report: Fitness Tracker (Fitbit Flex)

itchy red scaley blistering rash

Model
FitBit Flex
Bought from
Best Buy
Bought
May 12, 2015
Where
Augusta, Georgia: Other
Who was involved
Age 43, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit Flex, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(2/1/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151230-72C0D-2147425308. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Dec 30, 2015, sent to the company Jan 8, 2016, published by CPSC Jan 27, 2016

The product, in the report: Fitbit Flex Wireless Wristband

I received a Fitbit Flex Wireless Wristband for Christmas. I started utilizing the Fitbit on Monday, December 28, 2015 as part of a workout which begins between 5:00 - 6:00 am for approximately 1- 1/2 hours. I wore the Fitbit throughout the day. I repeated this routine on Tuesday, December 29, 2015. On Wednesday morning, December 30, 2015, I realized my right arm where the Fitbit was being worn was highly agitated and upon further inspection I saw burn spots creeping beyond where the wristband was. My arm felt heated as if scorched by flame. A cool towel was needed to lessen the ache for now. That’s right--two days.

Model
FB401VT
UPC
07B23B0B3311
Serial number
10351020967
Bought from
City Target
Bought
Dec 24, 2015
Where
Lakewood, Unspecified: Home/Apartment/Condominium
Who was involved
Age 59, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(1/27/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151230-FD953-2147425286. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 28, 2015, sent to the company Jan 6, 2016, published by CPSC Feb 1, 2016

The product, in the report: Fitbit flex, unit and wrist band

Woke up with rash on both wrists after wearing fitbit flex. Switched from right arm to left when sleeping. Right arm also has what appears to be an abrasion.

Where
Albuquerque, New Mexico: Home/Apartment/Condominium
Who was involved
Age 22, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/1/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151228-EA1AA-2147425401. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Dec 21, 2015, sent to the company Dec 30, 2015, published by CPSC Jan 14, 2016

The product, in the report: The Fitbit Surge is a wearable fitness tracker. It monitors heart rate, connects to GPS, contains a bluetooth radio, and internal batter which charges by connecting to the wall. The charge port is exposed and makes contact with the skin.

In August this year I purchased a Fitbit Surge. I’ve been using it regularly, especially when working out or running. Within the last month I’ve started getting really bad rashes that look a lot like chemical burns. At first I thought it was a fungus and began a meticulous daily cleaning regimen of the Fitbit Surge. Despite this cleaning regimen the rashes return within a day of wearing the device again. These rashes take days to heal effectively making the device unwearable. I’m concerned about the source of these rashes/burns and hopefully something can be discovered.

Model
Fitbit Surge FB501
Bought from
Target
Bought
Aug 1, 2015
Where
Brandon, Florida: Other
Who was involved
Age 32, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(1/14/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151221-1C1CA-2147425643. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Dec 21, 2015, sent to the company Dec 30, 2015, published by CPSC Jan 14, 2016

The product, in the report: Fitbit Charge HR. Small size, black band.

Purchased a Fitbit HR about 4 weeks ago. During the first week of wearing it I developed a severe rash on my wrist. I tried alternating wrist and now I have this severe, blistering rash on both wrists.

Model
Charge HR
UPC
8 10351 02168 1
Serial number
12E12981728A
Bought from
Target
Bought
Nov 17, 2015, about then
Where
Fishers, Indiana: Home/Apartment/Condominium
Who was involved
Age 65, Male
The reporter’s relation to them
Self
As this report names them
Brand Fitbit Charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(1/14/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20151221-3BE97-2147425621. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 20, 2015, sent to the company Dec 29, 2015, published by CPSC Jan 21, 2016

The product, in the report: Size small, purple band, fitbit charge hr

I have worn my fitbit and kept it dry and clean for 2 weeks. I know have a rash where the band contacted my skin.

Bought from
Walmart
Bought
Dec 6, 2015
Where
Unspecified: Unspecified
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(1/22/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20151220-7CD0F-2147425655. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 10, 2015, sent to the company Dec 18, 2015, published by CPSC Jan 12, 2016

The product, in the report: FitBit Flex Activity Monitor

Starting in September 2015 I noticed the skin that is under the FitBit Flex I have to start turning red. I thought nothing of it at first but it persisted and started to hurt and get raw.
I stopped wearing the FitBit for almost 6 weeks. The rash went away. I put it back on and the rash appeared within one day. FitBit stated it likely needed to be cleaned. I did this. The rash is still there and it is red, inflamed, itchy, and a little painful 4 days after taking the monitor off.
A dirty band is not the issue. Something is in the product or something is reacting to the monitor itself which is causing this rash.

Model
Flex
Bought from
FitBit Website
Bought
Apr 1, 2015
Where
Raleigh, North Carolina: Other
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand FitBit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(1/12/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously. If you have provided contact information, a Customer Support agent will contact you within 7 days. Otherwise please contact us at support@fitbit.com.

CPSC report 20151210-5C28F-2147425951. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Dec 7, 2015, sent to the company Dec 15, 2015, published by CPSC Jan 7, 2016

The product, in the report: Fit bit charge HR large with purple wrist band

After wearing my Firbit Charge HR I deleveloped a rash and scabbing with peeling

Where
Kansas: Home/Apartment/Condominium
Who was involved
Age 29, Female
The reporter’s relation to them
Self
As this report names them
Brand Fit bit charge HR, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(1/7/2016) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20151207-22E33-2147426070. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Dec 4, 2015, sent to the company Dec 14, 2015, published by CPSC Jan 6, 2016

The product, in the report: Fitness tracker with inbuild heart rate monitor

After 8 months of being fine my firbit charge HR has started burning my skin. I have always taken the following steps to ensure good hygeine and to avoid irritation - I keep my charger in the bathroom, so I remove the tracker and place it on charge while I take a shower. During my shower I always pay attention to appropriately clean the area my tracker is worn. - After my shower I remove the tracker from charge and wipe it down then let it sit on the bench to air while I get dressed - I then put the tracker back on - I wear my tracker as per the fitbit recommendations, one fingerspace about my wrist bone as tight as I would wear a regular watch for day-to-day use, I shift it slightly higher and tighter during exercise, and at bed time I loosen it right off so that it can move freely - After exercise I follow the shower routine above.
I only burn directly beneath the charging port on the tracker. I have no irritation anywhere else on my skin from the band or heart rate monitor. I am concerned that the battery may be leaking current?
Fitbit responded to my concerns stating that I was to destroy the tracker and send them a photo of this along with my case details, being in another country I would receive a wire transfer refund in 3-5 working weeks.
To me, this is not acceptable. They’re asking me to destroy the tracker and wait over a month for my money back. They would not hear my concerns regardining the type of irritation I was experiencing and just put it down to my poor hygeine however I know I take the appropriate steps to keep myself and my tracker clean. A new burn starts with two perfect dots in exactly the spot the charging port touches.
I have tried covering the charging port with a plaster and while it helps, I still get burnt.
This needs to be investigated, particularly as fitbit are not interested in my issue or my health or safety.

Where
Camillo, Australia: Other
Who was involved
Age 27, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(1/6/2016) Fitbit, Inc: Fitbit takes every complaint very seriously. Fitbit Charge HR complies with all applicable regulations and conforms to applicable standards for electrical and battery safety. Fitbit’s specifications and testing of the product confirm that battery leakage is not a risk posed by Fitbit Charge HR when used as instructed. Fitbit is also aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20151204-B63D0-2147426150. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Dec 1, 2015, sent to the company Dec 9, 2015, published by CPSC Dec 31, 2015

The product, in the report: Black Charge Fitbit for wrist

I was given a Fitbit Charge as a gift for Mother’s Day 2015. I wore it intermittently throughout the summer. But in September 2015 I started wearing it more. In October I started wearing it 24/7, mainly to keep track of my sleep. Then on November 10, I notice the beginning of a rash on my arm, about one to two inches above my left wrist. It was blistery, red and very itchy. I applied Cortisone for the next several days but the rash remained. On November 14 I saw a doctor who told me it was Contact Dermatitis and he gave me steroid cream to apply. By November 17, the rash was redder, itchier, and not much better. I had been continuing to wear the Fitbit through all of this. I finally went online and googled rash. Immediately, Fitbit rash came up and I realized that the rash was probably from the Fitbit. I took it off my left wrist at that time. Still not realizing the extent that the Fitbit was causing the rash, I wore it the next day for about one hour on my right wrist. Immediately another rash started-mostly now on my right arm and a little more on my left arm . This time it was spread out more, still itchy and more scaly. I then took it off completely. A few days later, I tried just putting the Fitbit in my pocket. But again, more of the rash showed up on my arms. I then stopped wearing it altogether. I called the company and they have offered to refund me the cost of the Fitbit after I return it to them. It has been over a week with absolutely no Fitbit wearing and the rash is finally going away.

Model
I don’t know
Bought from
Amazon
Bought
May 1, 2015
Where
LOWER BURRELL, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 71, Female
The reporter’s relation to them
Self
As this report names them
Brand Fitbit, made or sold by Fitbit, Inc
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(12/29/2015) Fitbit, Inc: Fitbit is aware that skin irritation affects a very limited number of consumers who use wearable devices all day and all night from sweat, water, or soap being held against the skin under the device, or from pressure or friction against the skin. We encourage users to follow our wear and care instructions, available at www.fitbit.com/productcare. If any users are experiencing skin irritation we encourage them to remove the device to give their wrist a rest. If symptoms persist longer than 2-3 days after removing the device, users should contact a dermatologist/their doctor. Fitbit takes every complaint very seriously and encourages users to contact us at support@fitbit.com with any questions or concerns.

CPSC report 20151201-21F50-2147426242. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Oct 25, 2026 and checked Oct 25, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Fitbit computers and video games

At a glance

By month

How badly anyone was hurt

The reports, as CPSC published them

CPSC’s disclaimer

Sources

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.