Kenmore refrigerators

The reports, as CPSC published them

101. No one hurt

     Made Apr 18, 2016 · , sent to the company Apr 26, 2016 · , published by CPSC May 10, 2016

     The product, in the report: Light stays on with door closed, burns plastic casing.

     Kenmore Elite Trio Refrigerator light does not turn off, melts plastic casing, and heats food on top shelf.

     Model

     795.7719

     Where

     whitefish bay, Wisconsin: Home/Apartment/Condominium

     Who was involved

     Age 33, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand kennmore elite trio, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

102. Hurt, no treatment

     Made Feb 18, 2016 · , sent to the company Feb 26, 2016 · , published by CPSC Mar 11, 2016

     The product, in the report: Kenmore Elite model 795.77569600 Black, French Door Fridge/Freezer

     I smelled a burning smell upon opening my refrigerator last night. I noticed that the top shelf around the light fixture, was very warm. I examined the light unit, and noticed the cover had melted and warped, and the light sockets had turned brown. I had to use heat resistant gloves to remove the light bulbs, and still burned my fingers. I used a camera the next morning, and screwed in one bulb. I closed the door, and the light stayed on. I removed the bulb (less than one minute after installing), and it was burning hot already. I had to throw out 15 yogurts and a gallon of milk, because it nearly boiled them! LG and Kenmore are not issuing a recall, but it is a VERY common issue. I have read numerous reports of people being given the run around for repairs, saying it has been longer than 3 years since purchase, so the $300 repair is on their dime. My attorney says no way. They have recognized this issue with many of the 795 models, and therefore should fix it free of charge, regardless of how many years post purchase one’s refrigerator is.

     Model

     795.77569600

     Serial number

     702KR00021

     Bought from

     Sears, Minnesota

     Bought

     Feb 1, 2008, about then

     Where

     Champlin, Minnesota: Home/Apartment/Condominium

     Who was involved

     Age 35, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

103. No one hurt

     Made Feb 15, 2016 · , sent to the company Feb 23, 2016 · , published by CPSC Mar 8, 2016

     The product, in the report: Kenmore Side by Side Refrigerator Model # 106.51133 210

     For a few weeks we have smelled a foul odor when opening either side of our Kenmore Refrigerator. This was not a regular occurrence and seemed to get stronger after the cooling unit had been on. Over the weekend we smelled a strong burning plastic smell but could not pinpoint it. We later went to use the water dispenser on the fridge which was not working. Opening the freezer we found black soot everywhere and charred/melted plastic in the freezer. Fortunately the fire was contained to the fridge and did not spread. The unit has only been in service about 18 months and actually the ice maker where the fire appears to have originated was only in use for about a year as we had the water line disconnected for some time.

     Model

     10651133210

     Serial number

     HR40811531

     Bought from

     Sears

     Where

     Stamford, Connecticut: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

104. Hurt, no treatment

     Made Feb 15, 2016 · , sent to the company Feb 23, 2016 · , published by CPSC Mar 8, 2016

     The product, in the report: Kenmore refrigerator, made by whirl pool

     I have a Kenmore refrigerator, model 795.77579600, serial 609KR00487,mfg 9/2006. The refrigerator has been working fine.about 2 weeks ago, the light in the fridge would not turn off. I was unaware until I smelled burning realizing that the light fixture was burning thru the socket burning a hole in the shell of the casing along with it melting a n bubbling the area where light was.

     This could of started a fire in my home.

     When I called Sears, and was told there was a recall. I never was notified that the light fixture was of a recall. The sent a tech out and he sent pictures and the service team was only allowing him to replace the light.

     The shell inside the fridge now has y hole in it the is not holding the air flow in. I asked them to replace it and they refuse.

     T would not be in this situation if I was aware of the recall and had the light fixture change when issue was discovered. They put my family and myself life in jeopardy since this could of easily turned into a potential fire had I not be paying attention or was away from home.

     I looked for a recall on this site I do not see anything report by Sears I was only able to Google this and found a few postings of this. The tech that came out said that they had an issue between 2006 and 2010. It does not appear that this issue was ever reported.

     Model

     795.77579600

     Serial number

     609KR00487

     Bought from

     Sears, Florida

     Bought

     Feb 10, 2007, about then

     Where

     TArpon springs, Florida: Home/Apartment/Condominium

     Who was involved

     Age 57, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

105. No one hurt

     Made Feb 3, 2016 · , sent to the company Feb 12, 2016 · , published by CPSC Feb 29, 2016

     The product, in the report: Kenmore Elite Refrigerator Model No. 795-77563600

     Bought in Dec 2006 a Kenmore Elite Refrigerator Model No. 795-77563600. The only thing thus far that I had a problem with was replacing the ice machine motor. However, on 2/2/2016 I came home to a funny smell. when I opened my frig...OH WOW...the whole light cover was hanging as it had melted around the screws. The light sockets were burnt. Noticed that when doors are shut the light does not go off. Tried to press in the little buttons on each on each side that should turn off light when doors are closed but would not turn light off. After getting the light fixture completely out notice that the top inside of my frig has little bubbles that formed from melting. Everything in the frig had to be thrown away as it was HOT...not warm HOT.

     Model

     “Kenmore Elite Refrigerator Model No. 795-77563600”.

     Serial number

     610KR00515

     Bought from

     Sears

     Bought

     Dec 1, 2006

     Where

     Norco, Louisiana: Home/Apartment/Condominium

     Who was involved

     Age 58, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite Refrigerator Model No. 795-77563600, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

106. First aid

     Made Jan 21, 2016 · , sent to the company Feb 2, 2016 · , published by CPSC Feb 18, 2016

     The product, in the report: Kenmore side by side refrigerator Model# 106 51123 210 serial# hr32907383

     We noticed a bad smell, musky/damp smell, turns out we had mold growth. The refrigerator we purchased 9/2013 was leaking from the back, the 1/4 inch pvc tube angle coupling for the ice dispenser was leaking, lord know how long its been leaking. once we pulled out the refrigerator it was apparent there was a slow drip/leak every time the automatic ice maker was being filled with water. There was water damage to our laminate flooring, we set up a fan the entire day to dry it out.

     And today 1/21/15 the interior LED lights do not come on, both on the freezer and cooler side.

     Turns out many other customers have this problem sears tech form http://www.searspartsdirect.com)

     I tried calling multiple times with no help, [REDACTED] called me cheap because i refused to pay for a technician to come out charge me $100.

     Model

     106 51123 210

     Serial number

     hr32907383

     Bought from

     sears

     Bought

     Sep 15, 2013

     Where

     granada hills, California: Home/Apartment/Condominium

     Who was involved

     Age 1, Female

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

107. Not said

     Made Dec 21, 2015 · , sent to the company Dec 30, 2015 · , published by CPSC Jan 14, 2016

     The product, in the report: Kenmore Elite Refrigerator

     we have had an ongoing problem with the light unit overheating and melting the top of the inside of the refrigerator as well as the plastic cover. this is the second time this has happened. the first time we tried to notify Kenmore but since it was out of warranty they did not even want to talk to us. we were not trying to get a new one, just letting them know of a potential fire hazard. they told us we would have to purchase a new light unit, which we did. the second one did the exact same thing but now the top is so melted that another one won’t even go back up. the bread on the top shelf was starting to toast, that’s how hot the unit got. Model # 795.77543600 Serial # 603KR00087

     Model

     model #795.77543600

     Serial number

     603KR00087

     Bought from

     Sears

     Bought

     Oct 1, 2005, about then

     Where

     Conneaut, Ohio: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

108. No one hurt

     Made Dec 11, 2015 · , sent to the company Jan 14, 2016 · , published by CPSC Feb 2, 2016

     The product, in the report: Top-Freezer Refrigerator

     12/07/15 The consumer went to throw away some trash near the garage and noticed a strange odor. The consumer went inside the garage and noticed the smell was coming from the refrigerator. The consumer opened the freezer and states the odor was very strong. The consumer noticed the plastic near the light bulb (top inside of the freezer) was melted. The consumer noticed light smoke but no flames. The consumer disconnected the refrigerator from the extension cord and called 911. The consumer states the police arrived shortly after and she showed them the burn damages to the refrigerator. The consumer states the police officer contacted the fire department. The firefighters arrived and inspected the refrigerator. The firefighter advised the consumer that she was smart to disconnect the refrigerator which could have caught fire.

     The consumer states the refrigerator remains in the garage.

     12/08/15 The consumer contacted the Sears store near her (319 Mt Hope Ave, Rockaway, NJ 07866) and reported the incident. The consumer spoke with the manager of the appliance dept. (gentle men’s name unknown). The manager advised the consumer that someone will reach out to her (no claim # was provided to the consumer).

     The consumer states she has called Sears and Kenmore multiple times since Tuesday. The consumer states she has spoken to multiple Reps. and has been transferred to different departments. The consumer states one Rep. (name unknown) advised her she would have to pay for the repairs but the consumer does not feel she should pay for the repairs. There is no damages to the fridge only the freezer.

     12/11/15 The consumer contacted Sears and was put on hold then was transferred to CPSC Hotline. The consumer was not advised she was being transferred to CPSC.

     No property damages. There are no prior incidents.

     Model

     106.60852991

     UPC

     Unknown

     Serial number

     EK4613921

     Bought from

     Sears, New York

     Bought

     Jun 1, 2006, about then

     Where

     Denville, New Jersey: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

109. No one hurt

     Made Dec 1, 2015 · , sent to the company Dec 9, 2015 · , published by CPSC Dec 23, 2015

     The product, in the report: French Door Refrig with bottom Freezer

     Smelled something hot in my kitchen area and found that the lights in the refrigerator would not shut off. I double checked to make sure the doors were closed completely but the lights were still on. When I looked in the refrigerator I could see that the light housing cover was melted and the light ballast were discolored. I removed the melted cover and lights from the fridge. I later found that this is a known issue with these refrigerator and part of a class action lawsuit in 2012. I had Sears Repair come to the house and they confirmed this was part of the previously identified problem but they are no longer fixing it as part of the settlement according to his Service Flash on his computer and wanted $500 now to fix it. I should have been covered by Sears SF46-515R4 but he says that it shows on his computer but is grayed out so he can not access it. There is multiple reports of this same problem on the web. I’m glad I was home at the time and it didn’t cause any further damage or spread beyond the refrigerator.

     Model

     795.77563600

     Serial number

     606KRO1210

     Where

     Mechanicsburg, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

110. No one hurt

     Made Nov 23, 2015 · , sent to the company Jan 15, 2016 · , published by CPSC Feb 3, 2016

     The product, in the report: side by side refrigerator

     (11/21/2015) The consumer stated that he smelled smoke when he came home. He heard the refrigerator arcing. The consumer pulled the refrigerator from the wall. When he removed the back of the unit, he saw that the start relay was in flames and smoking. The consumer unplugged the unit. The fire self-extinguished.

     On November 21st the consumer came home to a house smelling of an electrical fire in progress.

     Not seeing open flames in the house or huge amounts of smoke the consumer elected to not call the fire department and investigate the cause on his own.

     During his investigation the consumer found his Kenmore side by side refrigerator (built by Whirlpool) making arcing noises so the consumer pulled it back from the wall so he could remove the back cover and inspect what was going on. Upon removing the back cover from the unit the consumer quickly noted that the start relay assembly was arcing and producing some smoke and a puff of fire just as seen in the two YouTube videos that follow on subsequent pages.

     A quick search of the internet also resulted in CONFIRMATION that this EXACT SAME REFRIGERATOR design built during the same timeframe as the consumer’s under the Maytag name has been recalled by the CSPC for the EXACT SAME failure mode of FIRE HAZARD.

     Obviously both Whirlpool and Sears were grossly negligent in not expanding this recall to ALL AFFECTED units built by Whirlpool. Whirlpool would have been aware of this issue being the OEM and OWNER of the Maytag line. Whirlpool should have notified Sears / Kenmore of this issue. Furthermore, Sears / Kenmore should have notified all individuals that purchased this product of its inherent fire hazard dangers.

     If the consumer would not have come home when he did, this refrigerator could have caught his house on fire. Obviously we would be talking about a massive lawsuit should that have occurred.

     My huge issue here is that there was damage to this unit that cannot be repaired by simply replacing the defective start relay. When the relay failed, it also burnt off the hermetic pin terminal of the start winding for the compressor. Therefore, the consumer cannot just replace the relay to repair the unit as the compressor itself will also need to be replaced.

     Whirlpool/ Sears needs to repair and or replace this defective unit at no expense to the consumer as it is clear a design issue (subjected to recall) was at fault that caused this unit to not provide a full service life.

     Model

     106.5353

     Serial number

     SP2458116

     Bought from

     Sears, Kansas

     Bought

     Jan 3, 2004, about then

     Where

     Belaire, Kansas: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

111. First aid

     Made Nov 6, 2015 · , sent to the company Nov 17, 2015 · , published by CPSC Dec 2, 2015

     The product, in the report: Kenmore Elite Refrigerator, Model 795.77563600

     My Sears Kenmore Elite Refrigerator, model # 795.77563600 is a fire hazard and after reading online this is a widespread issue and one Sears is not standing behind. What happens is the lights inside the unit remain on even when the doors of the refrigerator are closed. They heat up and start to melt the plastic cover, ruin the food, and are even hot enough to melt the insulated protection over the lights. There is a distinct burning smell and even smoke was coming from the light fixture itself when I opened the doors. It is so hot it was a matter of time before I lost all my food and the unit caught fire.

     Model

     795.77563600

     Serial number

     802KR02892

     Bought from

     Sears

     Bought

     Aug 1, 2011, about then

     Where

     Missouri City, Texas: Home/Apartment/Condominium

     Who was involved

     Age 48, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

112. Not said

     Made Oct 31, 2015 · , sent to the company Nov 9, 2015 · , published by CPSC Nov 24, 2015

     The product, in the report: Kenmore Elite Refrigerator

     The lights on our Kenmore Elite refrigerator apparently wouldn’t go off when the door was closed which apparently caused them to overheat. This caused the plastic housing and the plastic roof of the refrigerator to start to melt and create a burning smell. Luckily I was home when this happened and I unplugged the unit. We then removed the light housing, plugged the unit back in and it is running fine with no burning smell (but we now have no lights in our refrigerator).

     Had I not been home, I fear that the unit would have eventually started a fire and damaged our house but, more importantly, hurting or killing our dog. Also, if this happened in the evening while we were asleep, it could have hurt or killed us.

     Model

     795.77573600

     Serial number

     702KR01710

     Bought from

     Sears

     Bought

     Mar 28, 2008, about then

     Where

     Prairie Village, Kansas: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

113. No one hurt

     Made Oct 26, 2015 · , sent to the company Feb 3, 2016 · , published by CPSC Feb 19, 2016

     The product, in the report: Refrigerator

     The caller is reporting that she smelled a burning plastic smell October 24th, 2015 but couldn’t locate it. She thought that she narrowed it to the refrigerator but couldn’t discover where until October 26th, 201 when her hand was near the light and she felt much hotter than normal heat.

     She looked at the light and the plastic around it is concaved, burned with browning all around the socket of the light.

     She then noticed that the food near the light had actually been cooking.

     There are two light bulbs in this unit however the one on the right is the one overheating and that one has been removed.

     The light on the left does not appear to be overheating and does remain in the refrigerator.

     There are no injuries being reported

     She contacted an appliance repair and scheduled

     The caller has not contacted the manufacturer but does intend to contact them

     Model

     795.77549

     Serial number

     612KR00183

     Bought from

     Sears

     Bought

     Jan 15, 2007, about then

     Where

     Alexandria, Virginia: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

114. Hurt, no treatment

     Made Oct 8, 2015 · , sent to the company Oct 19, 2015 · , published by CPSC Nov 2, 2015

     The product, in the report: Top Mount Refrigerator

     (Anyone buying this model and not testing the temperature is at risk!)

     I purchased two Kenmore Model 60412 refrigerators from Sears online Store, one for myself and one for my tenet. They delivered and installed them and I set the temperature controls to a little beyond the normal setting for safe measure.

     Three weeks later I got food poisoning from a jar of jam, I knew it was from this because my stomach started boiling inside very soon after eating some, and closer observation saw mold. Jam seemed like an unlikely source for food poisoning and as I do not keep food very long this prompted me to investigate.

     As I am HVAC-Universal Certified I had all the equipment needed to check the temperatures properly inside the fridge and freezer sections. I was shocked to find the fridge average temperature was 46 F and the freezer 16 F. The high temperatures recorded overnight being 48 F and 28 F. Now I have both refrigerators set at maximum cold position and averages are 40 F and 9 F. The high temperatures recorded overnight being 46 F and 23 F.

     As I was just past the 30 day return when I had figured out about the problems I was forced to opt for having Sears attempt to repair them. It took three weeks to get them to the house as the parts showed up one day after the first scheduled appointment. The technician said they seemed to have sent the wrong parts for the problem as they sent defrost controls and not thermostats. He called in and asked about it and they had him install the parts anyway. He also put some silicone on the freezer door of one refrigerator that was also icing up.

     As the Sears tech expected it did not address the problem, the refrigerators where still too warm. The silicone that was added to the one door seal shrunk and pulled about 15 inches of the door seal away from the fridge when closed, leaving a gap wide enough for me to slide my fingers through without compressing the seal.

     I contacted Sears about this always being very polite, and they tell me it’s improbable that I got two bad refrigerators and kept me on the line for awhile before hanging up on me. I did get another appointment online to fix the door seal the technician destroyed and it will take another two weeks for them to get out and fix the seal problem.

     They have no plan to address the temperature problems at this point. I looked at the service paper from the fridge and noticed that it says the expected freezer temperature at 65 F ambient is between 2 F and 8 F, this seems like an admission in writing that the freezer will not hold 0 F.

     Looking at the 1 & 2 star reviews on the Sears website I see this is not an uncommon problem for this model. I have figured out that the problem is with the restart function of the thermostat or control board, the fridge stays off way too long to keep food safe.

     Kenmore 18 cu. ft. Top Freezer Refrigerator Model # 60412 http://www.sears.com/kenmore-18-cu-ft-top-freezer-refrigerator-white/p-04660412000P?prdNo=1&blockNo=1&blockType=G1

     Model

     6041

     UPC

     012505640018

     Serial number

     BA52724912

     Bought from

     Sears Online Store

     Bought

     Jul 19, 2015

     Where

     Seattle, Washington: Home/Apartment/Condominium

     Who was involved

     Age 48, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

115. Hurt, no treatment

     Made Sep 25, 2015 · , sent to the company Oct 5, 2015 · , published by CPSC Oct 20, 2015

     The product, in the report: Kenmore refrigerator/freezer model 253.70609410 manufactured by Frigidaire. Unit has top freezer. Color black. Approximately 18 cu. ft. capacity.

     Two individuals experienced injury as a result of the sharp, square door handles on Kenmore refrigerator/freezer model 253.70609410 (manufactured by Frigidaire). One person suffered bruises to the head and, in another incident, bruises to the arm. Another person suffered bruises to the shoulder. This is a top freezer model. When bending over to access the refrigerator, then straightening up again, it’s easy to hit the freezer handle which is very sharp on the corners.

     Model

     253.70609410

     Serial number

     BA43632268

     Bought from

     Sears

     Bought

     Mar 8, 2015

     Where

     Ruffs Dale, Pennsylvania: Mobile/Manufactured Home

     Who was involved

     Age 67, Male

     The reporter’s relation to them

     My Friend / Neighbor / Co-worker

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

116. No one hurt

     Made Sep 2, 2015 · , sent to the company Sep 11, 2015 · , published by CPSC Sep 25, 2015

     The product, in the report: Refrigerator (Ice Maker)

     Twice in 24 hours, my 9 year old (with special needs) and my 5 year old retrieved ice from the ice maker and shards of plastic came out with the ice. My 9 year old son came and brought the larger pieces of plastic to me. The 5 year old emptied her water and ice out...when I asked her why, she told me that there was something floating in her water. I then took pictures of the ice and plastic because I realized that it was pieces of the ice maker itself that was being broken up and dispensing out with the ice.

     I called Sears to check for any product recalls to no avail. They told me they would send a technician out on September 28 to check my problem.

     I feel this is a huge safety hazard.

     Model

     1065110311

     Serial number

     HR25114062

     Bought from

     Sears

     Bought

     Sep 1, 2013, about then

     Where

     New Orleans, Louisiana: Home/Apartment/Condominium

     Who was involved

     Age 5, Female

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

117. No one hurt

     Made Aug 24, 2015 · , sent to the company Sep 1, 2015 · , published by CPSC Sep 16, 2015

     The product, in the report: Kenmore Elite refrigerator with a bottom freezer, and two doors for the refrigerator.

     The interior lights in our Kenmore Elite refrigerator, Model 795.77544600, are continuously on. The plastic cover for the two light bulbs has begun to melt, and the fixtures the light bulbs screw into has begun to scorch from the heat. The food on the top shelf was warm to the touch. The plastic cover was removed, and the bulbs were unscrewed to the point where the bulbs went out. If the interior lights had remained on there no doubt would have been more damage done to the interior ceiling of the refrigerator, the light fixture housing/wiring, and all the food within the refrigerator.

     Online there are many examples of this event occurring, but the Sears helpline person (name not available), at 800-479-6351 option 6, could not cite a recall or other company response to previous situations.

     Model

     Model Number: 795.77544600

     Serial number

     701KR00047

     Bought from

     Sears, Wisconsin

     Bought

     Mar 27, 2007, about then

     Where

     Waukesha, Wisconsin: Home/Apartment/Condominium

     Who was involved

     Age 54, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

118. No one hurt

     Made Jul 21, 2015 · , sent to the company Sep 14, 2015 · , published by CPSC Sep 28, 2015

     The product, in the report: Refrigerator - French Door with Bottom Freezer “LG” appliance manufactured but sold by Sears under Kenmore name

     The consumer stated that the interior lights in the refrigerator section stay on after the door is closed. The light fixture holds two light bulbs.

     The consumer stated that the plastic diffuser on the light fixture melted from the heat of the light bulbs. The consumer stated that the diffuser melted and fell down to the back. The melted diffuser and its heat also melted a plastic tab that holds the diffuser into the light fixture.

     The consumer stated that there is burning odor in the refrigerator. The consumer stated that some of the melted plastic from the diffuser is stuck onto the light bulbs.

     The consumer stated that the heat from the bulbs spoiled the food in the top shelf of the refrigerator.

     The consumer has not contacted a technician or the manf yet. The consumer has removed the light bulbs from the fixture.

     The unit does not appear to be under any recalls.

     Model

     795.77542600

     Serial number

     605KR01285

     Bought from

     Sears, Washington

     Bought

     May 11, 2007, about then

     Where

     Enumclaw, Washington: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

119. First aid

     Made Jul 17, 2015 · , sent to the company Jul 27, 2015 · , published by CPSC Aug 10, 2015

     The product, in the report: Kenmore bottom freezer refrigerator- made in mexico

     Kenmore bottom freezer refrigerator- purchased from Sears 2/23/05. Safety issue is that the crisper drawers for fruit/vegetables have a plastic frame above the drawer which has a slightly beveled edge and is very sharp. Have cut/scraped skin on arm/wrist/hand reaching in to get items out of the drawer on several occasions.

     Model

     Model No. 795.75084401

     Serial number

     502MRJF00044

     Bought from

     Sears

     Bought

     Feb 23, 2005

     Where

     Sacramento, California: Home/Apartment/Condominium

     Who was involved

     Age 29, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

120. No one hurt

     Made Jul 6, 2015 · , sent to the company Aug 14, 2015 · , published by CPSC Aug 28, 2015

     The product, in the report: Refrigerator

     Caller stated that when she opened the refrigerator she noticed that the plastic housing for the light had melted. She believes that the light bulb stayed on during the night while the refrigerator remained closed. The contents of the unit was very hot. The light bulb was removed and then the refrigerator started cooling down.

     The manufacturer was not contacted as yet, she feels that this incident is a failure that could cause a fire and should be reported.

     Model

     795.77314600

     Serial number

     705mrku17237

     Bought from

     Sears, New York

     Bought

     Jul 7, 2007, about then

     Where

     Wales Center, New York: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

121. Hurt, no treatment

     Made Jun 29, 2015 · , sent to the company Jan 20, 2016 · , published by CPSC Feb 6, 2016

     The product, in the report: Side by Side Refrigerator

     This caller is reporting her side by side refrigerator that caught fire Friday, June 26th, 2015 sometime during the night or early morning. Friday, June 26th, 2015 at 6:30AM the caller’s fire alarm began sounding an alarm, the caller’s wife awakened then smelled smoke.

     She and the caller’s sister followed the smell to the basement where they saw the refrigerator on fire. One foot to two foot flames were shooting out through the electronic panel in front of the unit.

     The caller’s wife sprayed the unit with the fire extinguisher then smoke from burning plastic having a caustic odor began coming from the unit and around the caller’s wife. Her wife has not gone to the doctor’s or hospital but has had a sore throat since the incident which seems to be improving.

     The entire front of the refrigerator is charred, the inside of the freezer is black and charred.

     The manufacturer has not contacted the manufacturer but does intend to contact them.

     Model

     106.52254100

     Serial number

     SL3355083

     Bought from

     Sears, Delaware

     Bought

     Nov 30, 2001

     Where

     Middletown, Delaware: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore Cold Spot, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

122. No one hurt

     Made Jun 4, 2015 · , sent to the company Jul 9, 2015 · , published by CPSC Jul 23, 2015

     The product, in the report: Two door with bottom freezer refrigerator

     This caller is reporting his two door w/bottom freezer refrigerator purchased approximately eight years ago in Texas. Around May/June 2014 he noticed that the light would sometimes go off when he or his family shut the door but other times the light would remain on. He also noticed that the area around the light fixture would become extremely hot after very short periods of time and at times would remain on for over an hour. At the times that it remained on for the longer periods of time he could smell the odor of burning electricity. There are no injuries being reported. He is reporting these incidents as a potential fire hazard and is asking for repair at manufacturer expense.

     Model

     795.77552600

     Serial number

     711KR00109

     Bought from

     Sears, Texas

     Bought

     Apr 5, 2008, about then

     Where

     Buna, Texas: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

123. No one hurt

     Made May 31, 2015 · , sent to the company Jun 8, 2015 · , published by CPSC Jun 23, 2015

     The product, in the report: Kenmore bottom freezer refrigerator Model #795.79733.900 Serial No. [REDACTED]. circular disk inside the ice bucket

     I purchased a Kenmore bottom freezer refrigerator Model #795.79733.900 Serial No. [REDACTED] in July 2009. I had been very satisfied with the product until we experienced a problem with the automatic ice maker. A 1.5” piece of clear plastic broke off the circular disk inside the ice bucket. This was discovered when my son found the broken piece at the bottom of his beverage. When I examined the broken piece and the ice bucket it is clear that there are other smaller piece(s) broken but I have not discovered where it/they are currently located. Although we have not experienced physical injuries from this broken item I am concerned that the potential for someone to swallow a piece of plastic is great. Especially considering the plastic in question very closely resembles the color and clarity of ice. I have discontinued use of the ice maker/bucket. Upon talking with a customer service person at the local Sears Home store the only option I was given is to purchase a new ice bucket dispenser for $110.

     Model

     Kenmore bottom freezer Model # 795.79733.900

     Serial number

     902kr00067

     Bought from

     Sears Marketplace Mall

     Bought

     Jul 21, 2009

     Where

     Champaign, Illinois: Home/Apartment/Condominium

     Who was involved

     Age 28, Male

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

124. Hurt, no treatment

     Made May 27, 2015 · , sent to the company Jun 4, 2015 · , published by CPSC Jun 18, 2015

     The product, in the report: Sears Kenmore refrigerator. Stainless Steel, Model 253.60603410

     I purchased a refrigerator from Sears in Nov. 2014 that is still under warranty. Today I was rinsing off the shelves in my kitchen sink. One of them shattered in my hands. The glass fell mostly into the kitchen sink, but some flew 2-3 feet. I had a few minor scratches and found some pieces of glass inside my shirt. I called to report it to the retailer, Sears, and learned that the part wasn’t described as safety glass/tempered glass, but simply as “glass.” When I then examined the other shelves, none of them stated “tempered glass.” Shelves on other refrigerators I’ve owned are labeled as tempered glass. I am concerned that if I replace the shelf under warranty with regular glass it could shatter again and injure myself or others.

     Model

     253.60603410

     Serial number

     BA44424336

     Bought from

     Sears Online

     Bought

     Nov 17, 2014, about then

     Where

     Edina, Minnesota: Home/Apartment/Condominium

     Who was involved

     Age 56, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

125. No one hurt

     Made May 25, 2015 · , sent to the company Jun 2, 2015 · , published by CPSC Jun 16, 2015

     The product, in the report: Kenmore Elite Refrigerator Model number 795-77563600 Side by side model with freezer at bottom. Has dispenser on left door.

     Lights inside the refrigerator (Kenmore Elite Trio) stay on causing light cover to melt, fire hazard. Model number 795.77563600

     Model

     795.77563600

     Serial number

     610FR00730

     Bought from

     Sears, Texas

     Bought

     Nov 1, 2006

     Where

     cypress, Texas: Home/Apartment/Condominium

     Who was involved

     Age 45, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

126. Hurt, no treatment

     Made May 7, 2015 · , sent to the company Jun 19, 2015 · , published by CPSC Jul 6, 2015

     The product, in the report: Kenmore Refrigerator; white color

     The consumer states the space between the top door handle of the refrigerator and the freezer door handle is 3/8 of an inch. The consumer has injured his right thumb multiple times when using the refrigerator. The consumer did not seek medical attention. The consumer believes he could injure his thumb severely in the future while using the refrigerator. The consumer believes the refrigerator is not safe and the space between the 2 door handles should be bigger.

     The consumer has not contacted the firm and does not plan to.

     The space between top and bottom handle in consumer’s box is about 3/8” so the consumer got his thumb wedged between a few times

     Model

     106.72154111

     UPC

     Unknown

     Serial number

     VS34383545

     Bought from

     Sears, Hawaii

     Bought

     May 2, 2014

     Where

     Kailua, Hawaii: Home/Apartment/Condominium

     Who was involved

     Age 94, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

127. No one hurt

     Made May 6, 2015 · , sent to the company May 14, 2015 · , published by CPSC May 29, 2015

     The product, in the report: Kenmore Coldspot Refrigerator Model # 106.51512100, Serial # SL2630174, Manufactured 2001.07.

     Kenmore Coldspot Refrigerator Model # 106.51512100, Serial # SL2630174, Manufactured 2001.07.

     Compressor relay/overload switch failed, caught on fire, melted wires/connectors/relay and filled the house with smoke.

     Model

     Model # 106.51512100

     Serial number

     Serial # SL2630174

     Where

     HSB, Texas: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

128. No one hurt

     Made Apr 28, 2015 · , sent to the company Jun 10, 2015 · , published by CPSC Jun 24, 2015

     The product, in the report: Three Door Refrigerator

     Caller is reporting her three door refrigerator that could have burned her home down if her daughter had not come by her home to check it while the caller was on vacation.

     When the caller’s daughter entered her parent’s home on Thursday, April 23rd, 2015 she smelled a burning odor which she followed to the kitchen and narrowed it to the refrigerator.

     She opened the refrigerator door and saw that the plastic casing covering the lights had melted and the wires were obviously melting and very hot.

     The top inside of the refrigerator had bubbled.

     The daughter asked a neighbor to assist her with removing the lights from the sockets then saw that everything was burning.

     The daughter and the neighbor disconnected the lights from the refrigerator which is still running and is cooling.

     There are no injuries to be reported.

     This caller spoke with the manufacturer, she did not obtain the name of the representative but the caller was advised that although there is no recall, there is a flash number for this incident. The flash number is not available at the time of this report but the caller may be able to provide it when she returns the report with her signature.

     Technicians are scheduled to come to the caller’s home May 27th pending an earlier appointment to replace the circuit board and light fixture.

     Model

     795.77549600

     Serial number

     704KR00065

     Bought from

     Sears

     Bought

     Mar 28, 2008, about then

     Where

     Pike Road, Alabama: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

129. Not said

     Made Apr 14, 2015 · , sent to the company Apr 21, 2015 · , published by CPSC May 5, 2015

     The product, in the report: Kenmore 106.7200 french door, bottom freezer refrigerator.

     The ice maker in my Kenmore 106.7200 stopped working. I removed the ice maker and found that the contact for the heater was burned. The plastic was melted and scorched, and the copper contact may have partially melted. I have photos and can share.

     Model

     106.7200

     Bought from

     Sears

     Bought

     Feb 1, 2012

     Where

     Somerville, New Jersey: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

130. No one hurt

     Made Mar 24, 2015 · , sent to the company Mar 31, 2015 · , published by CPSC Apr 14, 2015

     The product, in the report: White, bottom freezer, refrigerator. 22.4 cu

     A recall on kenmore refrigerator model 795.77312600, serial 705MRWV09753 which Sears never notified us of. The light in the refrigerator compartment did not shut off and this caused it to melted the plastic cover and holder. Sears replaced it with the same part (not a fix to the part) free of charge in 2013. This also happen to a relative with the same refrigerator. Last week the same part started to burn again but we caught it before it caused any damage. We contacted Sears and were told that the part only had a 90 day warranty and that it is our responsibility to pay for the service call and part. This part could cause further damage if not caught immediately. If a part is defective shouldn’t they have to fix the issue before they replace it? If we purchase an after market part instead of a Kenmore part will this cause more problems?

     Model

     795.77312600

     Serial number

     705MRWV09753

     Bought from

     Sears, Illinois

     Bought

     Jun 1, 2007

     Where

     chicago, Illinois: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

131. Hurt, no treatment

     Made Mar 6, 2015 · , sent to the company Mar 16, 2015 · , published by CPSC Mar 30, 2015

     The product, in the report: Stainless steel bottom freezer.

     I have a kenmore elite refrigerator. My daughter smelt something burning in the refrigerator. I looked in there and Saw everything under the light bulbs melted. Also the food that was exposed was singed. My medicine that was supposed to be kept refrigerated and out of light was spoiled. As I was checking the food that was exposed to the lights, my hand touched the light bulb and I got burned pretty bad. It was apparent that the lights would not turn off in the fridge. This is a fire hazard and an obvious defect and needs to be fixed before it does start a fire.

     Model

     795.77543600

     UPC

     3850jd8059j

     Serial number

     608kr003600

     Bought from

     Sears

     Bought

     Mar 5, 2008

     Where

     Queen creek, Unspecified: Home/Apartment/Condominium

     Who was involved

     Age 34, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

132. Hurt, no treatment

     Made Feb 11, 2015 · , sent to the company Feb 23, 2015 · , published by CPSC Mar 10, 2015

     The product, in the report: Kenmore Elite 3 Door Refridgerator

     The lights inside my Kenmore Elite 3 door Refridgerator did not go off when the door was shut. When I got up in the morning and went to the kitchen, I smelled something burning. I opened the Refridgerator door and the entire light housing unit was burnt and melted. I had to unscrew the bulbs to get them to go off. Everything surrounding the unit was very hot. I got a minor burn on my thumb trying to unscrew the bulbs. I feel this could have started a fire if I had not caught it when I did. I feel there should be a recall on this product. There are many complaints about this problem online.

     Model

     795 77543600

     Serial number

     612KR00199

     Bought from

     Sears

     Bought

     Feb 15, 2007, about then

     Where

     Whitter, North Carolina: Home/Apartment/Condominium

     Who was involved

     Age 52, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

133. No one hurt

     Made Feb 9, 2015 · , sent to the company Mar 10, 2015 · , published by CPSC Mar 24, 2015

     The product, in the report: Refrigerator _ Trio

     This consumer is reporting his trio refrigerator purchased in 2007 and that he had no problems with until the week of February 4th, 2015. The callers wife opened their refrigerator door and saw that the light to their unit was out. She shut the door then opened it but the lights did not come on then she opened and shut the door and light was on. Her husband checked the light and surrounding area and the lights were so hot that he could not keep his hand on the bulb. There is no browning or melting of the plastic portion of the refrigerator but there is browning at the base of the bulb leading the consumer to believe that this problem has just begun. To avoid any fire hazard he has removed the bulbs. He states that all else in the refrigerator works as it should.

     Model

     795.777-19700

     Serial number

     707KR00010

     Bought from

     Sears, Wisconsin

     Bought

     Aug 24, 2007

     Where

     Wisconsin Rapids, Wisconsin: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

134. No one hurt

     Made Jan 11, 2015 · , sent to the company Jan 20, 2015 · , published by CPSC Feb 3, 2015

     The product, in the report: Kenmore elite 3 door refrigerator

     Refrigerator light stayed on with doors closed, melted housing and spoiled food.

     Model

     795.77543600

     Serial number

     702KR00593

     Bought from

     Sears, California

     Bought

     May 1, 2007, about then

     Where

     Unspecified: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

135. No one hurt

     Made Jan 10, 2015 · , sent to the company Jan 26, 2015 · , published by CPSC Feb 9, 2015

     The product, in the report: Kenmore Elite Bottom Freezer Refrigerator

     Noticed smell of burning plastic when opening Kenmore Elite refrigerator. Also felt that the temperature inside was higher than normal. Saw scorch marks above the inside light bulbs and bubbling and melting of the plastic surfaces around the light bulbs.

     Model

     795.77572600

     Serial number

     608KR00136

     Bought from

     Sears

     Bought

     Feb 7, 2007

     Where

     Leesburg, Virginia: Home/Apartment/Condominium

     Who was involved

     Age 55, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenomore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

136. No one hurt

     Made Jan 6, 2015 · , sent to the company Jan 16, 2015 · , published by CPSC Feb 2, 2015

     The product, in the report: Trio door refrigerator

     Sears sold a U.S. Consumer Produce Safety Commission-recalled refrigerator/freezer to the consumer after a recall notice (05-213) had been issued and without alerting the consumer to the recall or the potential hazard the unit presented. The unit model and serial numbers are included in the recall notice.

     On December 15, 2014, consumer noticed unusual “clicking” and constant compressor sounds coming from the refrigerator/freezer. Upon investigation, consumer noted that the unit was blowing warm air, there was a puddle of water on the floor under the unit and all of the food (frozen and refrigerated) was ruined. Consumer researched the Sears website for repair service information and, while researching, discovered that the unit was recalled by the Consumer Protection Agency (CPA) several months BEFORE it was sold to the consumer. The recall addressed a faulty component that presented a fire hazard. Consumer contacted the Sears retailer and was referred to the Sears Recall Office to address the problem. The Sears Recall Office denied knowledge of the recall and refused to assist consumer. Consumer then called multiple Sears corporate offices to seek assistance and in all cases was referred back to the Recall Office who continued to deny knowledge of the recall. Finally, the consumer reached the Sears Customer Solutions office who: 1) acknowledged the recall, 2) ordered and shipped the required parts to address the problem and 3) promised to look into the Recall Office’s failure to acknowledge the recall or assist me. Consumer was instructed to contact Sears repair service, when the parts arrived, to schedule a technician.

     Several days later the parts arrived and, later still, a technician arrived to resolve the issue with the unit. Upon opening the parts package, the technician found that Sears had sent a “light harness” instead of whatever was required to correct the issue addressed in the recall. Consumer showed the CPA recall notice to the technician, explained what had happened with the unit and suggested that the light harness was not the problem that caused the unit to fail or address the fire hazard identified in the CPA recall. The technician was not aware of the recall, but did diagnose the problem causing the unit to stop working and replaced a defective Protected Thermal Controller (PTC) switch. The unit began cooling again – but the underlying recall hazard was not addressed.

     Consumer contacted the local Sears retail store manager, provided copies of the recall notice, the original sales receipt and a transcript of the events thus far (including the loss of hundreds of dollars in food and having no refrigerator during Christmas week). Consumer also called the Sears District Manager, but could only leave a voice message requesting assistance. The District Manager has not responded to the consumer’s request. The store manager ([REDACTED]) looked into the matter and ultimately told consumer that Sears absolutely denied that the refrigerator/freezer was recalled.

     At this point, consumer remained very concerned about the fire hazard and seeks assistance in compelling Sears to address the CPA recall notice.

     Model

     795.75192400

     Serial number

     406KR00516

     Bought from

     Sears, Hawaii

     Bought

     May 29, 2006

     Where

     Kailua, Hawaii: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Elite Trio, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

137. Not said

     Made Dec 31, 2014 · , sent to the company Jan 12, 2015 · , published by CPSC Jan 27, 2015

     The product, in the report: 3 Door refrigerator

     Refridgerator lights stay on an melt the inside of refridgerator.

     Model

     Model # 795.77243600

     Serial number

     605MREN00140

     Bought from

     Sears

     Bought

     Dec 1, 2010, about then

     Where

     Hopkinton, New Hampshire: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

138. No one hurt

     Made Dec 30, 2014 · , sent to the company Jan 28, 2015 · , published by CPSC Feb 11, 2015

     The product, in the report: Kenmore Elite French Door refrigerator; freezer on the bottom; stainless steel

     The consumer is filing a report on his refrigerator which he feels is not safe and poses a fire hazard.

     On 11/26/14 the consumer opened the unit and he smelled a plastic burn odor. He noticed that the thermostat was hanging and the brackets that hold the thermostat had melted. The consumer contacted Sears and advised them of the incident. Sears arranged for a technician to examine the unit on 11/28/14. The repairs were done at no charge to the consumer.

     On 11/28/14 (estimated) the technician examined the unit and advised the consumer that the 2 bulbs located on the top inside of the unit failed to turn off causing the brackets to melt. The technician advised the consumer that this problem occurs with 1 in 40 similar units. The technician advised the consumer that a repair kit would be ordered and should arrive within 3 days. The consumer was advised that the unit would be repaired after the parts arrive.

     The technician removed the 2 bulbs in the unit and informed the consumer to keep checking the temperature so it does not go above 37 degrees. The consumer states that when the door is opened often the unit’s temperature goes up and he has to manually reset it. The consumer states this occurs at least 3 times a week.

     The consumer has not had prior incidents.

     The consumer states he has contacted Sears 3-4 times in the past month to try and have the unit repaired but he has been getting the run around. The consumer has been told repeatedly that the repair kit has not arrived and someone from the parts department will call him back when the repair kit arrives.

     The consumer is upset that this problem is a common issue and there has not been a recall. The consumer does not feel safe using the unit and would prefer to have it replaced.

     Model

     79577307957731

     UPC

     Unknown

     Serial number

     703MR5501638

     Bought from

     Sears, Pennsylvania

     Bought

     May 1, 2008

     Where

     North Wales, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

139. No one hurt

     Made Dec 29, 2014 · , sent to the company Jan 7, 2015 · , published by CPSC Jan 22, 2015

     The product, in the report: A Kenmore French Door refrigerator. Two doors at top and one on the bottom. Appliance is white and is around 25 CSF.

     I purchased a Kenmore French Door Refrigerator almost 2 years ago. The day after it went out of warranty the icemaker broke and parts of the ice tray and foam landed in the ice and was dispensed into the cup when I got ice. I actually drank some of the water without realizing that the plastic was in there until I got it in my mouth. Since the warranty expired the day before, Sears would not replace the icemaker. I purchased a new one at and appliance repair store and put it in myself. It has lasted a little over 6 months and the same thing happened again tonight. I got a mouth full of plastic because you can’t tell it is in the cup since it is about the same color as the ice. This is a very poorly made ice maker that only has a small plastic piece that holds up the sensor to the bottom of the ice tray. I consider that this would cause a major chocking hazard for people and it is a costly repair of approximately $125 two times a year. The model number is 253.70312211.

     Thank you, [REDACTED]

     Model

     253.70312211

     Serial number

     4A25006669

     Bought from

     Sears, Kentucky

     Bought

     Feb 9, 2013, about then

     Where

     Paris, Kentucky: Home/Apartment/Condominium

     Who was involved

     Age 50, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

140. No one hurt

     Made Dec 10, 2014 · , sent to the company Dec 18, 2014 · , published by CPSC Jan 6, 2015

     The product, in the report: Elite Trio refrigerator with two doors and bottom freezer

     Kenmore Elite Trio (model 795.77543600 purchased in 2008) interior refrigerator lights will no longer shut off, overheating the light housing. Call to Sears number (800-469-4663) resulted in a ‘not our problem, call LG’ response. Called LG (800-243-0000) resulted in a ‘yes we made it but all records on this refrigerator were transferred to Sears; call them’ response. Given that neither seems concerned and the record indicates many similar problems on this and similar LG models (same light control switches) over the last 6 years, it seems neither Sears nor LG customer service personnel ‘take these issues seriously’ as their incident responses seem to state.

     Model

     795.77543600

     Serial number

     709KR00264

     Bought from

     Sears

     Bought

     Jun 21, 2008, about then

     Where

     Milford, Michigan: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

141. First aid

     Made Dec 7, 2014 · , sent to the company Dec 15, 2014 · , published by CPSC Dec 31, 2014

     The product, in the report: refrigerator kenmore elite

     My kenmore fridg M# 795.77546600 had a problem with the light staying on even when the door was closed. Unfortunately you have no idea about this problem until you notice a burning smell. I tried to remove the plastic housing around the light bulbs. and got burnt by the melted plastic. I finally got it off and unscrewed the hot bulbs with a rag.I fear this could burn down a house and injure a sleeping family very easily. The problem should be addressed

     Model

     79577546600

     Serial number

     701kr00169

     Bought from

     sears

     Where

     waynesville, North Carolina: Home/Apartment/Condominium

     Who was involved

     Age 44, Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand kenmore elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

142. Not said

     Made Dec 2, 2014 · , sent to the company Dec 10, 2014 · , published by CPSC Dec 24, 2014

     The product, in the report: Kenmore Elite 3 door refrigerator/freezer

     We have a Kenmore Elite 3 door refrigerator/freezer Model: 795.777546600 Serial No: 612KR00062 which Sunday 11/30/2014. The light bulbs in the top unit became exceedingly hot - presumably because the switches on the doors no longer shut off the lights when the doors were closed. The lens cover partially melted, the kitchen had an acrid smell of something electrical overheating. We took the light bulbs out and left them out and the unit continues to run.

     Model

     Model: 795.77546600

     Serial number

     612KR00062

     Bought from

     Sears, Arkansas

     Where

     Harrison, Arkansas: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

143. Not said

     Made Nov 18, 2014 · , sent to the company Nov 28, 2014 · , published by CPSC Dec 12, 2014

     The product, in the report: kenmore elite 795.77552600

     Light stayed on while fridge was shut. Burned all of the plastic housing around light. Replaced all that and the circuit board. Now fridge will not stay cool. Ice melts. Had the fridge refilled with refrigerant. Worked for a while but now it is doing it again. Horrible fridge. Nothing but problems. Also had to replace shelving on top of drawers because of cracking. Now they are cracking again.

     Model

     795.77552600

     Where

     Lakeland, Florida: Mobile/Manufactured Home

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

144. Hurt, no treatment

     Made Oct 29, 2014 · , sent to the company Nov 6, 2014 · , published by CPSC Nov 25, 2014

     The product, in the report: Kenmore Elite 3 door Refrigerator/freezer serial # 303KR00364

     This item is a Kenmore Elite Refrigerator Serial #303KR00364 purchased from Sears stores in Fresno Ca. This product is used in my home kitchen. The item does not work properly as the fridge’s fan stops working and allows everything to melt causing water to pool in the kitchen. Yesterday I feel because I didn’t notice a pool of water on the kitchen floor. Sears has sent their extended warranty team twice already to repair the fridge to no avail a it breaks again after a few weeks of them coming to fix it. I purchased the refrigerator July of 2013 and by August 2014 the problem started, so they say I was 2 weeks out of 1 year warranty so they can’t replace it ( I bought their extended warranty). They have been here twice this year already to fix the fridge, this will be their third time since August 2014 to attempt to fix it. This product is dangerous to me and my family as my husband is 72 years old and his falling can have bad consequences. I fell and now my elbow hurts. Please investigate this product. Please

     Model

     #795.72093.310

     Serial number

     303KR00364

     Bought from

     Sears, California

     Bought

     Jul 12, 2013, about then

     Where

     Fresno, California: Home/Apartment/Condominium

     Who was involved

     Age 36, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

145. No one hurt

     Made Oct 29, 2014 · , sent to the company Nov 7, 2014 · , published by CPSC Nov 26, 2014

     The product, in the report: Kenmore French Door Bottom-Freezer Refrigerator

     Came home and opened fridge to find light very hot and the fixture melting, terrible smell of burning plastic. After finding out online that there was a product recall I called Sears and our fridge is part of the recall (I’d like to add that we were never informed of this recall even though we had registered and even had the extended warranty). After further online research I am wondering if we shouldn’t insist on a whole new fridge as it seems many people have had this problem repeat itself. What if we are on vacation and this happens again? Or even just gone for a bit too long? Our home could catch on fire! I am very nervous about this now. Scary!

     Model

     795.77302600

     Serial number

     704MRAQ10296

     Bought from

     Sears, Pennsylvania

     Bought

     Jun 1, 2007, about then

     Where

     Bath, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

146. No one hurt

     Made Oct 5, 2014 · , sent to the company Oct 14, 2014 · , published by CPSC Oct 28, 2014

     The product, in the report: Kenmore Elite Trio Refrigerator

     For the past week, I’ve noticed a burning smell coming from the refrigerator. It wasn’t until the light fixture melted away from the top of the refrigerator that I realized the amount of heat it was generating. I have had to throw away the warm food. The soda bottles screw off caps actually weree too hot to screw off without using a towel. I’m hoping my disabled daughter with a jeopardized immune system (as well as the rest of the family) does not become ill because of eating food that was warmer than it should have been in the refrigerator. I’m also concerned about fire. Sears is charging me $99 just to send someone out to in 5 days. Researching online has shown that this problem is inherent in Kenmore refrigerators.

     My refrigerator is a Kenmore Elite Trio, model number 79577543600, serial # 607KR00767

     Model

     79577543600

     Serial number

     607kr00767

     Bought from

     sears, California

     Bought

     May 12, 2006, about then

     Where

     Camarillo, California: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

147. No one hurt

     Made Oct 3, 2014 · , sent to the company Oct 14, 2014 · , published by CPSC Oct 28, 2014

     The product, in the report: french door bottom freezer refrigerator

     The Kenmore Elite bottom freezer refrigerator was plugged in as normal. When I opened the door, it was blazing hot inside. The cover to the light bulbs was melted, and there was a burning smell. My husband removed the cover and the light bulbs were so hot he had to use a towel to remove them. The light bulb sockets were charred and discolored. The food on the top shelf was hot and ruined. I know that the doors to the refrigerator had not been left open because during the night I had gotten a drink of water from the water dispenser and it had worked, which would not have been the case if the door had been left ajar.

     This was so dangerous! I am surprised the unit didn’t catch fire!!!! We called Sears and it will be two weeks before they send out a technician. I told them that it was a safety issue and not a warranty issue. They will still not verify that the service call will be free of charge, even though I gave them a service flash number 46-515R4 which I found online where multiple other consumers have had the same safety issue.

     Model

     Kenmore Elite 795.775 53600

     Serial number

     609KR00292

     Bought from

     Sears, North Carolina

     Bought

     Sep 4, 2006

     Where

     Marshallberg, North Carolina: Home/Apartment/Condominium

     Who was involved

     Age 61, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

148. No one hurt

     Made Sep 30, 2014 · , sent to the company Oct 8, 2014 · , published by CPSC Oct 23, 2014

     The product, in the report: Kenmore Coldspot Refrigerator Model #: 106.59069990 SER#: sk0636230

     Kenmore refrigerator caught on fire. Model# 106.59069990 and SER# sk0636230. This is a side by side refrigerator/freezer with ice maker and water dispenser on the freezer side. After plugging the fridge in I heard some noise in the fridge, and assuming it was nothing, walked away. The smoke alarms went off after 5-10 minutes and I rushed to turn off the appliance immediately.When I opened the fridge part smoke was billowing out of the air vent, but no damage in this compartment. I opened the freezer compartment and saw that the door lining was melted away and the insulation was exposed. The top left part of the ice maker was melted into the side of the freezer compartment and there was black soot on the surrounding surfaces.

     I was very alarmed that this could happen and the next day I contacted Sears to see what could be one about this issue. To make a long story short, they were very unhelpful. After spending 2 hours being transferred to different departments I still didn’t have any answers.

     I found out that the manufacturer of this particular Kenmore refrigerator is Whirlpool, so I called Whirlpool. They said that there was nothing they could do and I would need to go through Sears for this issue. I understand that this is probably how their agreement works, but I had to try anyway.

     I must say that prior to contacting Sears I had read many reviews of defective Kenmore products and many people were complaining that there was very little interest by Sears to help resolve the issues. I am also very disappointed with the the horrible customer service I received from them. I expect more from a corporation when a hazardous appliance causes a safety issue. Luckily I had turned off the power before any serious damage was done. This product could very well have caused injury and death, had the problem not been caught in time.

     The best advice I got from one of the Sears reps. was to go to a store, where they can’t transfer you around and must deal with the issue at hand. I will be going to complain in person today, and hope there will be a better response to my issue.

     Model

     Coldspot 106.59069990

     Serial number

     sk0636230

     Bought from

     Sears

     Where

     Unspecified: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

149. No one hurt

     Made Sep 11, 2014 · , sent to the company Oct 21, 2014 · , published by CPSC Nov 4, 2014

     The product, in the report: Elite Trio Refrigerator

     The consumer stated that she was getting milk out of the refrigerator in the morning. The consumer smelled plastic burning before she opened the fridge. The consumer opened the fridge and the smell got stronger.

     The consumer stated that all of the food on the top shelf (where the lighting compartment is) had melted.

     The consumer stated that that the two bulb sockets that hold the bulbs have turned brown.

     The consumer stated that there is no plastic melting in the bulb compartment, as of now.

     The consumer’s unit is not included in any relevant recalls.

     This was a very scary event! When the consumer opened the door to the fridge, the heat was intense. Outside door very warm. Consumer had raw chicken on top shelf that was partially cooked from the heat. Consumer was leaving for vacation the next day. Consumer’s house would have burned down without a doubt had she not been home. Had consumer been at work her dog would have died in a fire. Not to mention all food had to be disposed off do to heat. This was at least $300.00 worth of food.

     Model

     795.77553600

     Serial number

     603KR00689

     Bought from

     Sears, California

     Bought

     Jun 1, 2006, about then

     Where

     Escondido, California: Home/Apartment/Condominium

     Who was involved

     Age 49, Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

150. No one hurt

     Made Aug 28, 2014 · , sent to the company Sep 5, 2014 · , published by CPSC Sep 19, 2014

     The product, in the report: kenmore bottom freezer mod# 795.77314600

     melted light in fridge and ruined controls

     Model

     795.77314600

     Serial number

     702mrss20566

     Bought from

     sears

     Bought

     Aug 1, 2007, about then

     Where

     Erie, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

151. Not said

     Made Aug 23, 2014 · , sent to the company Sep 2, 2014 · , published by CPSC Sep 16, 2014

     The product, in the report: Sears Kenmore Elite Trio Refrigerator (model: 79577563600)

     Sears Kenmore Elite Trio Refrigerator (model: 79577563600) interior light stays on.

     Model

     Elite Trio -79577563600

     Bought from

     Sears

     Where

     San Diego, California: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kemore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

152. No one hurt

     Made Aug 19, 2014 · , sent to the company Aug 27, 2014 · , published by CPSC Sep 11, 2014

     The product, in the report: Kenmore side by side fridge color black. Model number 253.54369406

     On August 18 2014 at approx 945 pm a strong burning electrical smell and smoke was coming from the fridge. upon further investigation sparks were coming from the rear. It was discovered that the the compressor relay was burnt up. If noone had been home the house would have caught on fire.

     Model

     253.54369406

     Serial number

     la44820325

     Bought from

     sears

     Where

     Lake Hiawatha, New Jersey: Home/Apartment/Condominium

     Who was involved

     Age 40, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

153. Not said

     Made Jul 16, 2014 · , sent to the company Jul 25, 2014 · , published by CPSC Aug 8, 2014

     The product, in the report: refrigerator- french door with bottom freezer

     My child was getting ice from our ice dispenser. Along with ice, some foam came out of the ice dispenser into his cup. Luckily, he observed this. I also found a broken plastic part that fits into the foam piece in the bottom of my dishwasher. This indicates to me that it must have fell into another family members glass or cup on a previous occasion and was undetected. I have saved the big foam piece and plastic part.

     I am concerned that this may happen to other families and that a child or an adult may not notice a foam piece or plastic part that came through the ice dispenser.

     Model

     253.7031

     Serial number

     4A24607854

     Bought from

     Sears

     Bought

     Mar 9, 2013

     Where

     Ringgold, Georgia: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

154. No one hurt

     Made Jul 7, 2014 · , sent to the company Aug 7, 2014 · , published by CPSC Aug 21, 2014

     The product, in the report: side by side refrigerator

     (06/30/2014) The consumer stated that she came home late and smelled something burning. The smell was coming from the refrigerator. The consumer opened the right side of the refrigerator and saw black soot. She opened the freezer side of the refrigerator, the entire interior was black. She unplugged the unit and pulled it away from the wall. The consumer stated that there is a square spot on the back of the freezer side that is scorched.

     The consumer called Sears and was advised that they will send a service person out to check the unit.

     Model

     106.51133210

     Serial number

     HR33601287

     Bought from

     Sears, Kansas

     Bought

     Jan 9, 2014

     Where

     Altamont, Kansas: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

155. Not said

     Made Jun 26, 2014 · , sent to the company Jul 7, 2014 · , published by CPSC Jul 21, 2014

     The product, in the report: Kenmore Elite Trio refrigerator model #795.77553600 Serial #711KR00103. Manufactured date: 11/2007

     We have a Kenmore Elite Refrigerator purchased early 2008. Over the last year or so I’ve smelled a burning electrical or plastic smell in the kitchen. I hadn’t been able to detect where the smell was coming from until recently as it is more frequent and worsened. It’s coming from the light fixture in the refrigerator. It’s not turning off for some reason. After a while it seems to reset and be fine. For a day or just a few hours. This is very unsafe especially if it were to start an actual fire or damage food enough to cause food poisoning. We have called sears and they will only send a repair person out at our expense. After doing some research online it seems quite a few people have the same issue and recommended posting this to you, as Sears won’t start a recall

     Model

     Kenmore Elite Trio refrigerator

     Serial number

     711KR00103

     Bought from

     Sears, California

     Where

     Glendale, California: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

156. Not said

     Made Jun 25, 2014 · , sent to the company Jul 3, 2014 · , published by CPSC Jul 18, 2014

     The product, in the report: Refrigerator side by side bottom frezzer

     Sunday June 14 2014 when I opened refrigerator it was very hot, it was so hot that it melted the whole top of refrigerator ceiling. Bulbs had stayed on all night and smoke from brackets stained in side of ref.

     Model

     79577546600

     Serial number

     701KR00228

     Bought from

     Sears Great Indooes

     Bought

     Mar 24, 2007

     Where

     Neenah, Wisconsin: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore trio eliet, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

157. No one hurt

     Made Jun 22, 2014 · , sent to the company Jun 30, 2014 · , published by CPSC Jul 15, 2014

     The product, in the report: Kenmore Elite refrigerator Model No. 795.77542600 Serial no. 701kr00408. Three door refrigerator with freezer at the bottom and water tap on the outside

     Our refrigerator was getting hot in the top rack. After few days we realized that the bulbs are getting hot. In fact, so hot that they are melting the plastic inside. Sears Elite Refrigerator Model No. 795.77542600. Serial No. 701KR00408. We think if we let the refrigerator operate, it will cause fire in another couple of days.

     Model

     Kenmore Elite 795.77542600

     Serial number

     701kr00408

     Bought from

     Sears

     Where

     Overland Park, United States: Home/Apartment/Condominium

     Who was involved

     Age 48, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

158. No one hurt

     Made Jun 20, 2014 · , sent to the company Jun 30, 2014 · , published by CPSC Jul 15, 2014

     The product, in the report: Black Kenmore refrigerator with french doors and bottom freezer.

     Light fixture in refrigerator was melting when I opened the refrigerator. My wife smelled melting/burning plastic two hours earlier. I pulled the melting cover off the refrigerator as the plastic was soft enough to stretch and come free. I then unscrewed the light bulbs to keep them from melting more of the refrigerator.

     Model

     795.77569600

     Serial number

     609KR00324

     Bought from

     Seaes, Washington

     Bought

     Nov 1, 2006, about then

     Where

     Kent, Washington: Home/Apartment/Condominium

     Who was involved

     Age 67, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmoore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

159. Not said

     Made May 28, 2014 · , sent to the company Jun 6, 2014 · , published by CPSC Jun 20, 2014

     The product, in the report: Kenmore elite refrigerator

     Fridge light will not shut off melted the plastic cover and cooked some of the food inside the fridge plus heated up the fridge so it constantly ran ruined all the food in the fridge just overnight. Could of started a fire. This is a known problem and has not been recalled yet.

     Model

     795.77549600

     Serial number

     701KR00146

     Bought from

     Sears, Arizona

     Bought

     Apr 28, 2007

     Where

     maricopa, Arizona: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

160. Hurt, no treatment

     Made May 27, 2014 · , sent to the company Jun 4, 2014 · , published by CPSC Jun 18, 2014

     The product, in the report: Kenmore coldspot refrigerator

     I was taking the bottom glass shelf out of the refrigerator to wipe it off, when it literally exploded in my hands...glass shards everywhere. I live in Hawaii so you go barefoot in the house. My foot is cut, my fingers are cut, and can feel shards of glass in my fingers. Sears needs to do something about this since I just read many other complaints on this very same issue.

     Model

     kenmore coldspot

     Serial number

     ey4714247

     Bought from

     sears

     Bought

     May 5, 2010, about then

     Where

     Kapolei, Hawaii: Home/Apartment/Condominium

     Who was involved

     Age 51, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

161. No one hurt

     Made May 20, 2014 · , sent to the company May 29, 2014 · , published by CPSC Jun 12, 2014

     The product, in the report: Kenmore French Door Bottom Freezer Refrigerator Model 253.70319 (black) Similar models 70312 (white) and 70313 (stainless steel)

     Product: Kenmore French Door Bottom Freezer Refrigerator Model: 253.70319 The fan that moves cold air from the freezer to the refrigerator (possibly the evaporator fan?) stops working for several weeks at a time. Consequently, the temperature in the refrigerator stays around 45-48F, well above the safe zone for cold food storage. From reading online reviews, this is a widespread problem with this fridge (and with similar models 70312 and 70313), caused by a poorly designed evaporator housing that is prone to accumulating frost that causes the fan to bind up and stop working. It’s commonly reported as a failure of the ice maker, because the airflow passes through the ice maker and then into the fridge, and when the fan fails, the ice maker doesn’t get cold enough. But the major safety issue is that when the fan fails, the fridge doesn’t stay cold enough either.

     Model

     253.70319213

     Serial number

     4A32015243

     Bought from

     Sears

     Bought

     Jul 1, 2013

     Where

     Telford, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Age 1, Male

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

162. Seen by a doctor or nurse

     Made May 17, 2014 · , sent to the company May 27, 2014 · , published by CPSC Jun 10, 2014

     The product, in the report: Kenmore Elite Refrigerator model #79577549600

     My Kenmore Elite Refrigerator model #79577549600 serial # 705KR00300 Inside Light stays on constantly and overheats causing melting of plastic products and heating of food on top shelf this is a potential FIRE HAZARD.

     Model

     Kenmore Elite Refrigerator / #79577549600

     Serial number

     705KR00300

     Bought from

     SEARS, Indiana

     Where

     Crown Point, Indiana: Home/Apartment/Condominium

     Who was involved

     Age 50, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite Refrigerator, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, Seen by Medical Professional

163. No one hurt

     Made May 10, 2014 · , sent to the company May 19, 2014 · , published by CPSC Jun 3, 2014

     The product, in the report: Kenmore Elite 3 Door Refrigerator

     Kenmore Elite 3 Door Refrigerator Model #795-77712700 The lights stay on with the door closed causing them to overheat and the refrigerator temperature gets too high spoiling food on the top and other shelves. The casing around the lights is very hot and I’m worried that it could catch on fire. I saw online that Sears has had this same problem with other models and they actually had a recall. I called Sears and they tell me that my refrigerator only has a 1 year warranty and is not covered under the recall. They will charge me $75 just to come to my home and the repair cost will be in addition to that. Other models that were recalled required the replacement of the motherboard. Who knows what that will cost. There are no instructions in the manual for how to take the light bulbs out the the refrigerator and no one could help me with this when I called. The manual states to call a technician. I am very afraid that my refrigerator will catch on fire. Does anyone know how to get the lightbulbs out? Has anyone had this experience with the refrigerator? The soonest Sears could have a technician at my house is 6 days from now!

     Model

     795-77712700

     Serial number

     801KR00116

     Bought from

     unknown

     Where

     Homestead, Florida: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

164. No one hurt

     Made May 6, 2014 · , sent to the company May 13, 2014 · , published by CPSC May 28, 2014

     The product, in the report: Kenmore refrigerator Model # 795.78409.800; Serial# 804MRNE10879. Exterior is black, has double door refigerator on top with slide out freezer draw on bottom. On the front right door is the ice/water dispenser, with ice maker built into the door.

     I have a Kenmore refrigerator Model # 795.78409.800 . The refrigerator was purchased brand new from Sears a few years ago. After one week of owning this refrigerator my mother went to get ice from the dispenser. She dispensed the ice and filled her cup with water. After taking a drink she noticed a silver screw in her cup. It was determined by me the screw came from the inner ice bucket/dispenser. We contacted sears who sent out a service man as the Refrigerator was brand new and under warranty. The service man came out when my elderly parents were home, said the ice maker is working fine, and he didn’t know what they wanted him to do. Upset with the service visit, I ordered a new ice bucket/dispensers through sears parts online and replaced it myself. The new ice bucket/ dispenser has lasted a few years, but on this evening after drinking from the container I heard something rattling. Looking further I observed a silver screw in the bottom of the container. this screw is identical to the other screws in the ice bucket/ dispenser and has white plastic still wrapped in the threads. There is an observable hole were the screw should be located on the ice bucket/ dispenser. I believe this designed is flawed and puts the consumer at risk of injury. I believe the mechanical ice dispenser when activated puts increased pressure on the walls of the ice bucket causing the screw to pop. Gravity allows the screw to fall through with the ice and into a cup. I often eat the ice and it is by luck I did not ingest or sustained injury due to the screw falling into my cup.

     Model

     795.78409.800

     Serial number

     804MRNE10879

     Bought from

     SEARS, Pennsylvania

     Where

     Philadelphia, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Age 37, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

165. No one hurt

     Made Apr 30, 2014 · , sent to the company May 8, 2014 · , published by CPSC May 22, 2014

     The product, in the report: Kenmore Elite Refrigerator Stainless, Side-by-side Model # 106.52703100 Serial # SM0242540 Mfg 2002 01

     Kenmore Elite Refrigerator, Model #106.52703100 , Serial #SM0242540, Manufactured 2002 01

     Relay caught fire and burned, to include wiring . . . resulted in destroyed refrigerator and damage to home.

     Occurred Monday, April 28, 2014

     Fire department responded.

     IS THIS THE SAME OR SIMILAR RELAY to that which is responsible for many fires and recall of Maytag & related in 2009?

     How can I get details on the relay manufacturer and parts numbers so to compare with our burned one?

     Model

     Model # 106.52703100

     Serial number

     SM0242540

     Where

     Purcellville, Virginia: Home/Apartment/Condominium

     Who was involved

     Age 53, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

166. No one hurt

     Made Apr 26, 2014 · , sent to the company May 7, 2014 · , published by CPSC May 21, 2014

     The product, in the report: Kenmore Trio Refrigerator model 795.77542600 double door, white

     Kenmore Trio Refrigerator model 795.77542600 Lights won’t go out and gets very hot. New issue in April 2014. This warms the refrigerator compartment above normal and has melted the lights in the past (Oct2008). It appears correct repair is a light socket and main board replacement Sears only replaced the light socket earlier. Now I have the same problem but can’t get Sears to repair. It looks like this is a notable problem for this product.

     Model

     795.77542600

     Serial number

     605KR00922

     Bought from

     Sears, North Carolina

     Bought

     Oct 23, 2006

     Where

     Cary, North Carolina: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

167. No one hurt

     Made Apr 3, 2014 · , sent to the company Apr 30, 2014 · , published by CPSC May 14, 2014

     The product, in the report: Stainless steel Side by Side Refrigerator UL listing #: 656U

     10/01/13- The consumer stated that he deposited ice cubes made by the ice maker inside of his refrigerator into a cup. He left the ice cubes melt in the cup and noticed white plastic shavings inside of the cup. The consumer continued the use of the ice maker.

     4/2/14- The consumer stated that he deposited ice cubes made by the ice maker inside of his refrigerator into a cup. When he was pouring the ice cubes 3 plastic pieces fell down the ice cube dispenser. One of the pieces was about one inch long and had a spiral shape. He also noticed that a considerable amount of plastic shavings appeared in his glass when the ice melted.

     4/2/14- The consumer contacted the manufacturer. He spoke with [REDACTED] in the Customer solutions department who offered to schedule a technician to inspect the unit at the consumer’s expense. She said that since the refrigerator was out of warranty and was not recalled, the consumer would have to cover the technician’s fee and the cost of repairs. The consumer informed [REDACTED] that he will call back with an answer.

     The consumer thinks this product poses a poisoning hazard to the consumers.

     This product is not affected by a recall.

     Model

     795.72043.110

     Serial number

     111KR00025

     Bought from

     Sears, New Jersey

     Bought

     Dec 1, 2011, about then

     Where

     Galloway, New Jersey: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

168. Hurt, no treatment

     Made Apr 1, 2014 · , sent to the company Apr 9, 2014 · , published by CPSC Apr 23, 2014

     The product, in the report: Kenmore Elite Refrigerator

     The interior light of the refrigerator would not go off when the doors were closed. It got so hot that the housing holding the clear plastic deformed and the cover fell off. I actually burned my fingers unscrewing the light bulbs. Considering how hot this got, it could easily have caused a fire. I was lucky and caught it early. I didn’t lose any food.

     Model

     795.77552600

     Serial number

     702KR00161

     Bought from

     Sears

     Where

     Eugene, Oregon: Home/Apartment/Condominium

     Who was involved

     Age 47, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

169. No one hurt

     Made Mar 28, 2014 · , sent to the company Apr 23, 2014 · , published by CPSC May 7, 2014

     The product, in the report: Refrigerator; Elite Trio

     The consumer stated that when she closes the refrigerator door, the light does not shut off. The consumer stated that the heat has caused melting of the plastic light cover.

     The consumer stated that all other containers in the refrigerator are hot to the touch. The consumer stated that the light bulb was hard to remove from the socket. The consumer did remove the light bulb.

     The consumer stated that she has noticed this happen multiple times (at least 3 times).

     The consumer stated that she knows that the refrigerator is not being left open because there is a feature in the refrigerator that causes a beep sound if the door is left open.

     The consumer stated that the light bulbs are the original bulbs that came with the refrigerator.

     The consumer stated that the issue initially started about 6 months ago. The consumer stated that she contacted the manf at that time. The consumer was informed by the manf to either buy an extended warranty or pay for the cost of the repair and inspection.

     The consumer stated that she did not feel like the manf cared about the issue so she did not call them when it happen again this time.

     There are no recalls on this refrigerator.

     Model

     795.77553600

     Serial number

     608KR00017

     Bought from

     Sears, Washington

     Bought

     Oct 1, 2006, about then

     Where

     Bonney Lake, Washington: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

170. Hurt, no treatment

     Made Mar 19, 2014 · , sent to the company Mar 27, 2014 · , published by CPSC Apr 10, 2014

     The product, in the report: Stainless french door fridge with freezer on bottom. I have pictures but I can’t attach them for some reason. Would be happy to email.

     I purchased my Kenmore Elite Trio in 2003. It has started heating up around the lightbulbs, melting the plastic casing around them, obviously a fire hazard. A simple google search shows this is common problem. Sears will not help me, they keep transferring me, giving me the run around and not answering any questions. I finally had to employ an independent licensed repairman. He looked into it and the parts to fix it ARE NO LONGER AVAILABLE! SO, not only do I have a fire hazard for a fridge, I cannot even get it fixed!

     Model

     59673503201

     Serial number

     11180253CV

     Bought from

     Sears, Massachusetts

     Bought

     Jan 1, 2003, about then

     Where

     Sandwich, Massachusetts: Home/Apartment/Condominium

     Who was involved

     Age 39, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

171. Not said

     Made Mar 16, 2014 · , sent to the company Mar 24, 2014 · , published by CPSC Apr 7, 2014

     The product, in the report: Kenmore Elite refrigerator Model # 795.77559600

     Light bulbs stay on in Kenmore Elite fridge Model # 795.77559600

     Light assembly was extremely hot. Removed light bulbs.

     Appears on/off switch does not work.

     Model

     795.77559600

     Bought from

     Sears

     Where

     New York, New York: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

172. No one hurt

     Made Mar 11, 2014 · , sent to the company Mar 20, 2014 · , published by CPSC Apr 3, 2014

     The product, in the report: Refrigerator, three-door, water dispenser in door, stainless steel

     Refrigerator light did not shut off creating such heat that it melted the cover of the light. There was a smell of burning plastic. It was so hot that all food in upper shelves was hot. We had to unplug refrigerator to let the light bulbs cool enough to remove them. There is still a smell of melted plastic in the refrigerator. All perishable food had to be discarded. Fortunately we were at home at the time or this would have caused a fire.

     Model

     Kenmore Elite Trio

     UPC

     795-77553600

     Serial number

     609KR00834

     Bought from

     Sears

     Bought

     Mar 1, 2007, about then

     Where

     Pearland, Texas: Home/Apartment/Condominium

     Who was involved

     Age 63, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

173. First aid

     Made Mar 1, 2014 · , sent to the company Mar 11, 2014 · , published by CPSC Mar 26, 2014

     The product, in the report: side by side refrigerator with bottom freezer drawer

     Kenmore Elite Tri-door refrigerrator model 77542/3/4/6/9 77552/3/4/6/9 serial 603KR00419, light fixture stays on when doors are closed. It caused all the plastic around fixture to melt, black burn marks in and around the fixture. Everything in top shelf of frig melted, and I burned my hand when I touch item in frig.

     Model

     Kenmore Elite 77542/3/4/6/977552/3/4/6/9

     Serial number

     603KR00419

     Bought from

     sears, Minnesota

     Bought

     Dec 10, 2007

     Where

     Bowlus, Minnesota: Home/Apartment/Condominium

     Who was involved

     Age 47, Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

174. No one hurt

     Made Feb 28, 2014 · , sent to the company Apr 1, 2014 · , published by CPSC Apr 15, 2014

     The product, in the report: Side by Side French Door Refrigerator

     This caller purchased her side by side French door refrigerator around June 2011 and the only problems she has had were pin holes in a hose in the back and that the ice maker works only intermittently. Around February 14th, 2014 she noticed that the refrigerator seemed not to be as cool as it usually felt. She then noticed that her milk was curdled and she had to throw it away as well as other food products that began spoiling as the refrigerator stopped cooling but ice formed on the back wall of the freezer. The caller smelled burning when she opened the refrigerator then noticed a brownish color on the back of the shelving which she identified as burning. She saw tiny sparks coming from the freezer. The caller has turned the refrigerator off but now has no way to refrigerate her spoilables food items.

     There have been no injuries to report

     Caller has tried to contact the manufacturer twice but was placed on hold then disconnected without assistance. The first time she began speaking with [REDACTED] before being placed on hold then disconnected and the second time she began speaking with [REDACTED] before being placed on hold then disconnected.

     Model

     795.78406.804

     Serial number

     007MRGC31903

     Bought from

     Sears, Arizona

     Bought

     Jun 15, 2011, about then

     Where

     Chino Valley, Arizona: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

175. No one hurt

     Made Feb 10, 2014 · , sent to the company Feb 19, 2014 · , published by CPSC Mar 6, 2014

     The product, in the report: Kenmore Elite Refrigerator. Model Number: 795.77579600; Serial Number: 610KR00180.

     Kenmore Elite Refrigerator, purchased from Sears in 2007. Today (2/9), the lightbulbs inside the unit melted the plastic cover and the top of the refrigerator. Whole house smells of burning plastic. Not sure if unit is still maintaining temperature.

     Model

     795.77579600

     Serial number

     610KR00180

     Bought from

     Sears, Virginia

     Bought

     Jun 1, 2007

     Where

     Stafford, Virginia: Home/Apartment/Condominium

     Who was involved

     Age 37, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

176. Hurt, no treatment

     Made Feb 9, 2014 · , sent to the company Feb 19, 2014 · , published by CPSC Mar 6, 2014

     The product, in the report: Kenmore Elite refrigerator stainless exterior / bottom freezer Model # 795.77563600

     i have a Kenmore Elite refrigerator. The interior bulbs continuously stay on and have melted the plastic cover, ruined food products, and made items on the top shelf so hot that I can not touch. There is a distinctive hot/burning smell coming from the inside when I open the doors and have concluded that the bulbs are not going off when the doors are closed. I am concerned about a fire hazard.

     Model

     795-77563600

     Serial number

     608KR01219

     Bought from

     Sears, Georgia

     Bought

     Aug 1, 2007, about then

     Where

     La fayette, Georgia: Home/Apartment/Condominium

     Who was involved

     Age 35, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

177. No one hurt

     Made Jan 23, 2014 · , sent to the company Feb 24, 2014 · , published by CPSC Mar 11, 2014

     The product, in the report: french door refrigerator

     (01/09/2014) The consumer stated that when she came home from work there was an acrid burning smell in her home. She localized it to the refrigerator. She opened the refrigerator door and found that the contents in the upper part of the refrigerator were warm. She also found that the clear plastic cover over the refrigerator light had melted. She could feel the heat radiating from the bulb. The plastic around the bulbs were darkened.

     The consumer stated that she used a pot holder to try to unscrew the bulb. The bulb was so hot that it burned through the pot holder. The consumer had to use a wrench to remove the bulb. The consumer stated that the bulbs are the original ones that came with the product.

     (01/10/2014) The consumer contacted Sears’s hotline for recalls. She was advised that her model was recalled. She was also advised that a part would be ordered and a technician would be dispatched. (01/16/2013) The technician came out and verified that the product was recalled. He ordered the part. The consumer was advised that the part would arrive at her home in 7-10 days. The consumer set up an appointment for 2/1/2014. The consumer stated that the problem is that she registered her product and was not contacted about the recall.

     UPDATE FROM CONSUMER: The part is on back order unknown date of arrival. One technician told me there were so many requests for the part that they were having trouble replacing them.

     Food loss and no light in the refrigerator is not my biggest complaint. It is the fact that had the burning light continued to burn, there was a fire hazard (cuted by others on a Sears online complaint forum). This recall should have been made known to consumers since it existed since 2005- a year prior to my purchase. Sears is egregious in negligence!

     Model

     795.77553600

     Serial number

     609KR00066

     Bought from

     Sears, Pennsylvania

     Bought

     Dec 1, 2006, about then

     Where

     Drexel Hill, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Elite Trio, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

178. No one hurt

     Made Jan 6, 2014 · , sent to the company Jan 13, 2014 · , published by CPSC Jan 29, 2014

     The product, in the report: French door refrigerator with bottom freezer

     I have a Kenmore Elite refrigerator, french door model purchased in 2006. The Interior lights stay on when doors are closed. Caused the light cover to melt, become disfigured and fall off. The heat from the light bulbs spoiled the food. The light bulb sockets are slightly charred. It is a fire hazard. I have removed the light bulbs to prevent a fire.

     Model

     795.77559600

     Serial number

     602KR00409

     Bought from

     Sears, Virginia

     Bought

     Jun 13, 2006

     Where

     Fairfax Station, Virginia: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

179. No one hurt

     Made Jan 3, 2014 · , sent to the company Jan 13, 2014 · , published by CPSC Jan 29, 2014

     The product, in the report: Kenmore Side by Side Refrigerator Model # 253.5697360

     We purchased a Kenmore Side by Side Refrigerator in October 2006 from Sears and today, January 3, 2014 we were luckily home when we heard an electrical buzz and pop coming from the kitchen. When we entered the kitchen a large plume of smoke was coming from the back of our refrigerator. We quickly pulled the fridge forward and noticed flames coming from the slats in the bottom left corner and we quickly unplugged the fridge. Additionally, a dark, syrup like liquid had pooled in the corner where the fridge was and was continuing to drip from the spot where the flames erupted. When we called Sears customer service they were completely unconcerned and offered to have a technician come out 2 weeks from today at our expense. Even after I explained the severity of the safety hazard this product posed to me and my family they continued to read from a “script” indicating that they could only offer an appointment 2 weeks from today but offered a service contract for $200 plus dollars. We are thankful that we were home when this happened as our entire home could have gone up in flames had we not been here to unplug the fridge. When I explained to customer service that upon my research I noticed other situations such as this with these same refrigerators they denied ever having that problem despite a news report and video explaining a relay switch malfunctioning in Kenmore, [REDACTED], and [REDACTED] refrigerators.

     Model

     Side by Side Refrigerator Model #253.5697360

     Bought from

     Sears

     Bought

     Oct 13, 2006

     Where

     Unspecified: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Side by Side, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

180. Not said

     Made Dec 8, 2013 · , sent to the company Dec 16, 2013 · , published by CPSC Dec 31, 2013

     The product, in the report: Kenmore Elite refrigerator, model # 795.77552600

     The lights in my Kenmore Elite refrigerator stay on, even with the doors closed. The bulbs get so hot that they have melted their plastic covers and spoiled food.

     Model

     795.77552600

     Serial number

     604KR00172

     Bought from

     Sears, Indiana

     Bought

     Jul 12, 2006, about then

     Where

     Fishers, Indiana: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

181. No one hurt

     Made Oct 21, 2013 · , sent to the company Oct 29, 2013 · , published by CPSC Nov 13, 2013

     The product, in the report: Sears Kenmore Elite 3 door refrigerator

     I own a sears kenmore elite 3 door refrigerator. The lights in the refrigerator intermittently stay on when the door is closed. Sometimes when i open the door there are no lights. This is going to cause a fire as it has in other machines with this model number. 795.77559600. Sears refuses to do anything about it.

     Model

     795.77559600

     Serial number

     704KR00110

     Bought from

     Sears

     Bought

     Apr 2, 2007, about then

     Where

     Weston, Unspecified: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

182. No one hurt

     Made Oct 18, 2013 · , sent to the company Nov 14, 2013 · , published by CPSC Nov 29, 2013

     The product, in the report: side by side refrigerator

     The consumer stated that she went into her kitchen around 4:00am found that refrigerator was emitting black smoke from the hinges of the doors. The consumer stated that she opened both doors and found that there were flames on the right side of the refrigerator. The consumer stated that she immediately close the door and tried to unplug it from the electrical outlet. She stated that she was unable to unplug it and decided to call the City of Atlanta Fire Department.

     The consumer stated that the fire department unplugged the refrigerator and checked the walls to make sure it was not an electrical fire within the walls. The consumer stated that the fire department found that the fire was completely contained inside the refrigerator.

     The consumer stated that there were burn marks and melted plastic inside the refrigerator.

     The consumer stated that there were no damages to her home structure and no one was injured.

     The consumer stated that she contacted the manufacturer and they informed her that her model was not included on the recall. The consumer stated that the representative referred the consumer to CPSC.

     Model

     253.55689402

     UPC

     Unknown

     Serial number

     LA42530073

     Bought from

     Sears, Georgia

     Bought

     Aug 1, 2004, about then

     Where

     Atlanta, Georgia: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

183. No one hurt

     Made Oct 15, 2013 · , sent to the company Oct 24, 2013 · , published by CPSC Nov 7, 2013

     The product, in the report: 25 cu ft Kenmore elite side by side refrigerator model # 106.54786803

     Kenmore elite side by side refrigerator model # 106.54786803 purchased 3 years ago, just realized light bulb has melted housing and parts, scorched bulb housings, bulbs are cracked, interior of refrigerator has cracked above light housing, causing screws to fall out.

     Model

     106.54786803

     Serial number

     S01069338

     Bought from

     Sears, California

     Bought

     Mar 8, 2010

     Where

     chino, California: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

184. No one hurt

     Made Oct 3, 2013 · , sent to the company Nov 20, 2013 · , published by CPSC Dec 5, 2013

     The product, in the report: Refrigerator

     The consumer stated that when she opened the refrigerator she noticed that the light bulb had stayed on which melted the plastic housing and the plastic above the light were scorched. It seems as if this incident occurred during the night. The contents of the refrigerator had become warm from the refrigerator bulb overheating.

     10/3/13 The retailer was contacted and she was informed that a service technician would be sent out on 10/17 for assessment.

     The consumer feels that this refrigerator is unsafe and should be reported.

     The product is not involved in a recall.

     Model

     795.77553600

     Serial number

     612kr00489

     Bought from

     Sears, Iowa

     Bought

     Sep 28, 2007

     Where

     Fairbank, Iowa: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

185. First aid

     Made Sep 30, 2013 · , sent to the company Oct 23, 2013 · , published by CPSC Nov 6, 2013

     The product, in the report: kenmore elite model # 79577249601 refrigerator

     Purchased a Kenmore Trio French Door refrigerator and the light stayed on all nite in fact melting, Now the refrigerator wont retain the same temperature causing sickness in my home due to under cooled tempertures

     Model

     79577249601

     Serial number

     701mrpg11048

     Bought from

     sears, Michigan

     Bought

     May 20, 2010, about then

     Where

     Redford, Michigan: Home/Apartment/Condominium

     Who was involved

     Age 36, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

186. No one hurt

     Made Sep 30, 2013 · , sent to the company Oct 31, 2013 · , published by CPSC Nov 15, 2013

     The product, in the report: Kenmore Refrigerator Model 25378821890

     To Whom It May Concern:

     I am writing to inform you of a serious issue which occurred today in my elderly mother’s Sears’ Kenmore Refrigerator/Freezer. She is 82 years old and lives alone.

     This morning, she opened the top freezer compartment to obtain some ice. She pushed the metal lever down to make ice. It immediately sparked and then caught on fire with large flames! She thought quickly and pulled out the plug then got her large fire extinguisher and put out the fire. Pictures are attached of the melted ice maker.

     All her food is out of the freezer and refrigerator and we are looking for places to store it so it won’t spoil.

     She was very upset as you might imagine. This was a very traumatic event for her and us. Her area is all sprayed with white foam and she has a serious mess on her hands and a non-working refrigerator.

     I called Sear’s Customer Service and after fifteen minutes there, was transferred to Customer Care (their escalating customer service area). After struggling to repeat everything again, I was informed (after now an hour on the phone), that we could have to pay for a technician to come out ($75.) to let us know if it can be repaired!!!! I would not trust this refrigerator again not to catch fire and next time seriously insures my mother or burn the house down! I asked to be transferred to a “higher dept.” and was told I had reached the top of the customer care ladder. I asked for the legal department and was informed, “We don’t have a legal department.” Oh my.

     This refrigerator is over 10 years old and does not have a warranty. However, this fire was due to some serious malfunction and Sear Kenmore should at least offer some help toward the purchase of a new refrigerator for my mother.

     The model is: 25378821890 and serial #: BA81113053. Pictures are attached.

     Can you tell me if this is the first instance of this kind of spontaneous fire and if there is any relief for us or avenue to pursue?

     Thank you./[REDACTED]

     For [REDACTED]

     [REDACTED]

     Cc: BBB [REDACTED]

     [REDACTED] [REDACTED] [REDACTED]

     Model

     25378821890

     Serial number

     BA81113053

     Where

     Parma, Ohio: Home/Apartment/Condominium

     Who was involved

     Age 82, Female

     The reporter’s relation to them

     My Parent

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

187. No one hurt

     Made Sep 19, 2013 · , sent to the company Sep 27, 2013 · , published by CPSC Oct 29, 2013

     The product, in the report: Kenmore Elite Trio Bottom Freezer Refrigerator Model 795.77552600

     My Kenmore Elite Trio refrigerator light bulb popped inside the refrigerator and the housing melted - potential fire hazard

     Model

     795.77552600

     Bought from

     Sears

     Bought

     Jul 18, 2006

     Where

     Unspecified: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore Elite Trio Bottom Freezer Refrigerator, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

188. No one hurt

     Made Sep 15, 2013 · , sent to the company Sep 23, 2013 · , published by CPSC Oct 23, 2013

     The product, in the report: Refrigerator

     Last night our entire kitchen filled up with smoke and smelled like burning plastic. We could not figure out where it was coming from. After unplugging each appliance and then plugging them back in 1 at a time, we determined it was the refrigerator. After taking off the back panel and plugging it back it, we could see fire and smoke coming from the bottom left corner, where the compressor was located. We were lucky we were home and NOT sleeping. I can’t even imagine how this would have ended otherwise. I am writing you so that other families do not have to go through this, or something even worse! This product is a danger. I have read the article that Whirlpool thinks the fire would stay contained within the refrigerator and not pose danger to human life. They are WRONG! I have not doubt that had we been sleeping or not at home, the drywall behind the refrigerator would have eventually caught on fire. Not to mention the amount of smoke that was coming from the back of the refrigerator was dangerous itself. I have asthma and the amount of smoke in our kitchen which was starting to travel to the rest of our house, was enough to pose danger. Shame on Whirlpool for not having a recall on these refrigerators and only the MAYTAG brand! And knowingly allow customers to go through this!

     Model

     106.53659300

     Serial number

     SP1826131

     Bought from

     Sears

     Bought

     Jul 1, 2003, about then

     Where

     Parker, Colorado: Home/Apartment/Condominium

     Who was involved

     Age 47, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

189. First aid

     Made Sep 12, 2013 · , sent to the company Sep 20, 2013 · , published by CPSC Oct 22, 2013

     The product, in the report: The glass cover that goes over the vegetable drawers.

     A staff member was on refrigerator cleaning duty today. She pulled the bottom glass shelf out to clean dry milk that was not scrubbing off by just using a sponge and cleaning product. She scrubbed both sides. She rinsed one side, and when she turned the shelf to rinse the other side, the glass shelf shattered into many pieces. The glass did not hit, or knock against anything. Glass fell on the staff member’s arms, hands, chest, hair and feet. She suffered minor cuts on her right hand and right third toe.

     Staff member went to the bathroom to wash off the glass on her arms and hands, and put antibiotic ointment and bandaids on wounds.

     Model

     Kenmore Coldspot 10670162990

     Serial number

     EJ4732580

     Bought from

     Sears Commercial, Maryland

     Bought

     Nov 30, 1999

     Where

     Rockville, Maryland: Other Public Property/Office

     Who was involved

     Female

     The reporter’s relation to them

     My Friend / Neighbor / Co-worker

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

190. No one hurt

     Made Sep 6, 2013 · , sent to the company Oct 28, 2013 · , published by CPSC Nov 12, 2013

     The product, in the report: Side by Side Refrigerator

     The consumer says that he and his family were on vacation. When they came back they came in to find a very foul smell in the home. They could tell that it was coming from the refrigerator. He opened the refrigerator door when a wave of the smell encompassed him, also food contents were destroyed as the room was room temperature.

     The front of the refrigerator door is a control panel with a stylist that allows kids to draw pictures. He thinks that his five year old daughter hit the two buttons on the panel next to a label that said “cooling off, hold 3 seconds”. The consumer says he contacted the retailer/manufacturer who offered $240 to have technician come out and repair it. The consumer said he simply pressed the two buttons together and held them for three seconds, when the unit turned on again.

     Model

     4100

     Serial number

     1640462

     Bought from

     Sears

     Bought

     Jul 25, 2011

     Where

     Canton, Massachusetts: Home/Apartment/Condominium

     Who was involved

     Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

191. No one hurt

     Made Sep 3, 2013 · , sent to the company Sep 11, 2013 · , published by CPSC Sep 25, 2013

     The product, in the report: French Door, bottom freezer refrigerator; Black Exterior Finish

     Sears Kenmore Elite Trio 3-Door Refrigerator with Bottom Freezer. Noticed warm food, discolored and disfigured/ melted light fixture cover,and burning plastic odor. Refrigerator interior lights stay on continuously even when doors are secured. Fire potential if left unattended for a weekend. Have been in contact with Sears(1-800-659-7026) weekly since 7/22/13 through 8/30/13.They cannot advise when replacement part will be available;they advise that they have not found a supplier for same - who is kidding whom...?

     Model

     759-77719;

     Serial number

     801KR00450

     Bought

     Feb 18, 2008

     Where

     Baltimore, Maryland: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by LG Electronics, USA

     How badly, in CPSC’s words

     Incident, No Injury

192. No one hurt

     Made Aug 24, 2013 · , sent to the company Sep 3, 2013 · , published by CPSC Sep 17, 2013

     The product, in the report: Kenmore side by side refrigerator model 106.51224100, color-ivory, compressor Embraco EGY 80 HLP

     Kitchen/hall area was filled with smoke and electrical burning smell was throughout the area. Fire department was called and could not find the cause. The next day, when freezer was opened on refrigerator, all items inside were unfrozen. We looked at the compressor on refrigerator, the small white box (relay) on the side of the compressor was burnt. The refrigerator is a Kenmore, model 106.51224100. The compressor is Embraco EGY 80 HLP.

     Model

     106.51224100

     Serial number

     SL3330921

     Bought from

     Sears

     Bought

     Sep 7, 2001, about then

     Where

     McLoud, Oklahoma: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

193. Hurt, no treatment

     Made Aug 20, 2013 · , sent to the company Aug 28, 2013 · , published by CPSC Sep 12, 2013

     The product, in the report: Sears Kenmore “top-freezer” refrigerator

     I installed a new Sears Kenmore “top-freezer” refrigerator on August 7,2013. I was happy with the functionality and quality of the unit, but yesterday, my wife and I independently discovered an unexpected risk. When stooping to place or remove items form the refrigerator, the freezer handle, which is hard plastic with sharp edges, protruding three inches, is often struck by the back of your head as you stand up. This is enough to draw blood! This risk is not obvious because the two handles meet smoothly and stylishly when both are closed. I think the risk is enough to warrant a recall or handle redesign and replacement. Pictures are attached.

     Model

     263.68822010

     Serial number

     BA33127000

     Bought from

     Sears, Pennsylvania

     Bought

     Jul 19, 2013

     Where

     Lancaster, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Age 73, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

194. No one hurt

     Made Aug 10, 2013 · , sent to the company Aug 19, 2013 · , published by CPSC Sep 3, 2013

     The product, in the report: Kenmore Elite Refrigerator Model # 795.77552600 Serial # 705KR00489

     I have a Kenmore Elite refrigerator whose lights inside won’t turn off. This has melted the plastic guard and some plastic food containers(yogurt, cream cheese, sour cream etc..) inside my fridge. The bulbs are extremely hot to the touch and can only be unscrewed if using an oven mitt. This is a very dangerous situation. Potential FIRE HAZARD!

     Model

     795.77552600

     Serial number

     705KR00489

     Where

     Chesapeake, Virginia: Home/Apartment/Condominium

     Who was involved

     Age 31, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite Refrigerator, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

195. No one hurt

     Made Aug 6, 2013 · , sent to the company Aug 14, 2013 · , published by CPSC Aug 28, 2013

     The product, in the report: Kenmore Elite 25 cu. ft. TRIO® French Door Bottom Freezer Refrigerator 04677542000 Item Number 79577542600 Model Number

     Our Kenmore Elite refrigerator, which is only 6 years old, started burning and melted all the plastic on the top, inside. It was hot enough to melt all that plastic, along with all the contents on the top two shelves. Sears is saying the part is on backorder and our family of five has been without our fridge for over a week now.

     Model

     Model #79577542600 / Item #04677542000

     Bought from

     Sears

     Bought

     May 15, 2007, about then

     Where

     Unspecified: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

196. No one hurt

     Made Jul 13, 2013 · , sent to the company Jul 22, 2013 · , published by CPSC Aug 5, 2013

     The product, in the report: Sears Kenmore refrigerator

     We have a Kenmore fridge model 795.77543600. Last night before going to bed my wife walked by fridge and smelt something burning. She opened the door and saw that the light assembly was melting. It appears from comments that their is a known problem with this model and the lights not turning off. All the food on the top shelf was ruined. We were lucky she walked by the fridge or who knows what could have happen. I contacted Sears and was told I would need to pay for repairs since its no longer under warrenty. This issue should be covered knowing that there is a dangerous defect.

     Model

     Model 795.77543600

     Serial number

     702KR01041

     Bought from

     Sears

     Bought

     May 1, 2007

     Where

     Apex, North Carolina: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

197. No one hurt

     Made Jul 7, 2013 · , sent to the company Jul 15, 2013 · , published by CPSC Jul 29, 2013

     The product, in the report: side by side model refrigerator

     Refrigerator burning hot. metal strip between the door seals is burning to the touch. the compressor in the back is also. it’s definitely hot enough to start a fire.

     Model

     106.51559104

     Serial number

     sm5055634

     Where

     Lynchburg, Virginia: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Self

     As this report names them

     Brand Kenmore Coldspot, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

198. No one hurt

     Made Jul 1, 2013 · , sent to the company Aug 15, 2013 · , published by CPSC Aug 29, 2013

     The product, in the report: Side by side w/bottom freezer refrigerator

     Side by side w/bottom freezer Refrigerator purchased mid year 2008. Caller opened both doors at the same time on June 18th, 2013 and received a shock throughout her entire body, her husband while not quite being a believer opened both doors at the same time on June 20th, 2013 and also received a shock. Her six year old son heard them talking and on June 22nd, 2013 decided to put it to the test and also received a shock throughout his body.

     The shocks are mild but felt entirely.

     They have instructed their son to stay away from the refrigerator entirely and they have been using silicone mitt when they open and close it.

     She understands that this must be repaired but is asking that this model be recalled with repair at manufacturer expense and that if she has had her unit repaired she is asking for reimbursement at manufacturer expense.

     Caller has not contacted the manufacturer and does not intend to contact them.

     There have been no injuries

     A Sears technician called after 4th of July; found no fault but offered to order new door.

     UPDATED 8/1/13: July 4-received significant jolt lasting about 1 minute. Unable to detach from refrigerator handles immediately. When able-regrigerator moved to middle of kitchen floor. Sears called after 4th of July incident. Technician found no fault but offered to order new door.

     Model

     795.77543600

     Serial number

     will be added by consumer

     Bought from

     Sears, Virginia

     Bought

     Jul 15, 2008, about then

     Where

     Oakton, Virginia: Home/Apartment/Condominium

     Who was involved

     Age 6, Male

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

199. Not said

     Made Jul 1, 2013 · , sent to the company Jul 10, 2013 · , published by CPSC Jul 24, 2013

     The product, in the report: Trio French door refrigerator

     Kenmore Trio Refrigerator Model Number 795.77309600 purchased in 2009 - noticed smell of burning electrical from inside of frig last evening. After a few hours, the smell was worse and I noticed the two bulbs were burning EXTREMELY bright and the housing around the lights had MELTED off (screws became so hot, they melted the plastic holders they were in). The food on the top shelf was WARM to the touch. A review of the web site http://www.consumeraffairs.com/homeowners/kenmore_refrigerators.html?page=9 revealed numerous other complaints about the same situation, but no reports/recalls that I could find on the CPSC site. This is most definitely a FIRE HAZARD and should be recalled & replaced by the manufacturer at no charge to the consumer.

     Model

     795.77309600

     Serial number

     706MRRH11782

     Bought from

     Sears Outlet

     Bought

     Mar 1, 2009, about then

     Where

     Pittsburgh, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Unspecified

200. No one hurt

     Made Jun 27, 2013 · , sent to the company Jul 8, 2013 · , published by CPSC Jul 22, 2013

     The product, in the report: White, freezer top refrigerator.

     The freezer unit of my Kenmore refrigerator Model #253-64814400; Serial #BA51103917 caught fire on 6/26/2013. It was manufactured in March of 2005. We smelled smoke and an acidic odor and opened the freezer door. The roof over the vent area was melted and the entire freezer unit was covered with black smoke. The refrigerator unit below was filled with a lighter colored smoke.

     The fire department inspected the wall plug, wiring and fuse box and found no discrepancies.

     Model

     253-64814400

     Serial number

     BA51103917

     Bought from

     Sears

     Bought

     Mar 28, 2005

     Where

     Bedford, Ohio: Home/Apartment/Condominium

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Kenmore, made or sold by Sears Holdings Management Corporation

     How badly, in CPSC’s words

     Incident, No Injury

CPSC’s disclaimer

Sources