UMC Home Health and Hospice, An Amedisys Partner
A hospice in Lubbock, Texas 79416
4408 6th St, Ste 200, Lubbock, Texas 79416. (806) 516-8103.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 7 deficiencies cited in the last three years
- Not rated family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
7 deficiencies cited in the last three years
The middle of the 21 hospices serving ZIP code 79416 had 1.5.
The last inspection on record was on Sep 10, 2026: a reaccreditation inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
7 deficiencies in 1 month of the last 36. Last cited Sep 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Sep 10, 2026: reaccreditation inspection by the Accreditation Commission for Health Care7 deficiencies
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Approach to service delivery (42 CFR 418.56(a)(1))
The inspectors’ words, 164 words
“Upon patient record review, 2 of 19 (Patient #11,14) did not have evidence that a Registered Nurse is designated to ensure continuous assessment of the patient and family’s needs and to coordinate activities with other members of the interdisciplinary group (IDG). The IDG must work together and is responsible for supervision of the care and service for each patient and family. Patient #11 - The medical record showed the patient had a wound to the right 2nd toe with wound care orders dated 06/19/26 to change dressing every 2 days. The nursing assessment dated 08/10/26 stated that the wound care was not completed as nurse was awaiting new orders. There was no evidence of follow up and no evidence of new orders until 08/18/26. Patient #14 - The medical record showed evidence of wound care orders. Nurse visit notes on 08/17/26, 08/20/26, 08/25/26, 08/31/26 and 09/08/26 showed no evidence that the wound was measured. Per agency policy #WC-001, wounds are to be measured weekly.”
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 229 words
“Upon patient record review, 4 of 19 (Patient #4,8,10,14) did not have evidence in the patient record that the hospice has developed an individualized written plan of care for each patient. The plan of care must reflect patient/family goals and interventions based on the problems identified in the initial, comprehensive, and updated comprehensive assessments. The plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions. Patient #4 - The medical record should an order dated 07/16/26 for a minced and moist with nectar thickened liquid diet. There was no evidence of problems, goals, or interventions related to that diet order. Patient #8 - The medical record showed an order dated 08/04/26 for Cefdinir two times per day for 7 days and an order dated 08/20/26 for Amoxicillin two times per day for 7 days. The infection pathway on the plan of care was initiated, however no goals or interventions were documented. Patient #10 - The medication profile showed patient was on Jardiance for diabetes management. Patient has a related diagnosis of Endocrine Nutritional and Metabolic Disease. There was no evidence of problems, goals, or interventions related to the Endocrine system. Patient #14 - The medical record showed a diet order for a nectar thickened liquids. There was no evidence of problems, goals, or interventions related to that diet order.”
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Content of plan of care (42 CFR 418.56(c)(5))
“Upon patient record review, 1 of 19 (Patient #2) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including equipment and supply needs. Patient #2 - The medication profile showed patient is utilizing a Duoneb treatment every 4 hours for shortness of breath. There was no evidence that a nebulizer machine was added to the plan of care DME list.”
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Coordination of services (42 CFR 418.56(e)(2))
“Upon client record review, 1 of 19 (Patient #14) did not have evidence that the IDG ensures that the care and services are provided in accordance with the plan of care. Patient #14 - The medical record showed evidence of wound care orders. Nurse visit notes on 08/17/26, 08/20/26, 08/25/26, 08/31/26 and 09/08/26 showed no evidence that the wound was assessed or wound care was completed.”
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Level of activity (42 CFR 418.78(e))
“Upon observation, there was no evidence the annual report documents the use of volunteers providing day to day administrative and/or direct patient care services in an amount that, at a minimum, equals 5 percent of the total patient care hours of all paid hospice employees and contract personnel. Per HCHB Hospice Volunteer Requirement report, the % of volunteer hours YTD is 1.66%.”
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Recertification of the terminal illness (42 CFR 418.102(c))
The inspectors’ words, 281 words
“Upon client record review, 5 of 19 (Patient #1,2,5,6,12) did not have evidence that the physician provides a brief narrative explanation of the clinical findings that supports a life expectancy of 6 months or less as part of the recertification form, or as an addendum to the recertification form. Patient #1 - The medical record showed the certification of terminal illness for benefit period 08/17/26-10/15/26 was not signed by the Medical Director and there was no evidence that a narrative explanation of the clinical findings which support prognosis of 6 months or less, was completed. Patient #2 - The medical record showed the certification of terminal illness for benefit period 08/20/26-10/18/26 was not signed by the Medical Director and there was no evidence that a narrative explanation of the clinical findings which support prognosis of 6 months or less, was completed. Patient #5 - The medical record showed the certification of terminal illness for benefit period 08/02/26-09/30/26 was not signed by the Medical Director and there was no evidence that a narrative explanation of the clinical findings which support prognosis of 6 months or less, was completed. Patient #6 - The medical record showed the certification of terminal illness for benefit period 08/08/26-10/06/26 was not signed by the Medical Director and there was no evidence that a narrative explanation of the clinical findings which support prognosis of 6 months or less, was completed. Patient #12 - The medical record showed the certification of terminal illness for benefit period 07/19/26-10/16/26 was not signed by the Medical Director and there was no evidence that a narrative explanation of the clinical findings which support prognosis of 6 months or less, was completed until 08/26/26.”
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Content (42 CFR 418.104(a)(7))
“Upon patient client record review, 1 of 19 (Patient #5) did not evidence that each patient record contains physician orders. Patient #5 - The medical record showed a plan of care order dated 07/29/26 was not signed by the MD until 09/09/26. Agency policy TX-002 states orders must be signed no longer than 30 days after the order is obtained.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Sep 10, 2026 | Reaccreditation inspection by the Accreditation Commission for Health Care | 7 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Mar 2, 2021.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 13.3 nurse care minutes per routine home care day, 12.6% of skilled nursing minutes at weekends and a visit near death for 96% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 72% at home, 19% in assisted living, 7% in a nursing facility, 1% elsewhere.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 13.3 min |
| Skilled nursing minutes at weekends | 12.6% |
| Visits near death | 96.0% of patients who died |
Who owns it?
- UMC Home Health and Hospice An Amedisys Partner LLC owns 100% directly since Aug 1, 2020.
- 9 owners or officers are people: Mark F Catterall (managing employee (under contract)); Marcus Macip (corporate officer); Kimberly Seymour (corporate officer); Bridget R Kaigler (corporate director); Joni Babineaux (corporate officer); Joshua G Lasater (managing employee (on the payroll)); Kristina J Braud (corporate director); Jeanne Shingleton (corporate officer); Joshua Lee Proffitt (corporate officer).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Unitedhealth Group Incorporated | Owns 5% or more through other companies | 100% | Aug 14, 2025 |
| UMC Home Health and Hospice An Amedisys Partner LLC | Owns 5% or more directly | 100% | Aug 1, 2020 |
| Amedisys Texas, L.L.C. | Owns 5% or more through other companies | 50% | Aug 1, 2020 |
| Amedisys Inc. | Owns 5% or more through other companies | 50% | Aug 1, 2020 |
| Lubbock County Hospital District | Owns 5% or more through other companies | 50% | Aug 1, 2020 |
| Amedisys Holding LLC | Owns 5% or more through other companies | 50% | Aug 1, 2020 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- In CMS’s survey of family caregivers (Oct 1, 2023 to Sep 30, 2025): 84% rated it 9 or 10 out of 10, and 84% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 87.8% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 21 hospices CMS’s data show serving patients in ZIP code 79416, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 1.5; this one had 7.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| UMC Home Health and Hospice, An Amedisys Partner This hospice | 7 |
| Covenant Health at Home With Compassus, Hospice of Lubbock | 1 |
| Gentiva | 7 |
| Accentcare Health | 3 |
| Excelacare Hospice | 1 |
| Cuidado Casero Home Health Lubbock | Not given |
| Hospice of the South Plains | 0 |
| Direct Health Care Inc. | 0 |
| Beyondfaith Hospice of Lubbock LLC | 0 |
| Enlightened Heights Hospice and Palliative Care | 0 |
| American Star Home Health Care Inc. | 1 |
| Grayce Enhanced Hospice Care | 7 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.