Gentiva
A hospice in Lubbock, Texas 79424
7202 Slide Rd Ste 301, Lubbock, Texas 79424. (806) 748-1041.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 7 deficiencies cited in the last three years
- Not rated family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
7 deficiencies cited in the last three years
The middle of the 22 hospices serving ZIP code 79424 had 3.
The last inspection on record was on Jul 3, 2024: a complaint inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
7 deficiencies in 1 month of the last 36. Last cited Jan 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jan 18, 2024: reaccreditation inspection by the Accreditation Commission for Health Care7 deficiencies
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Exercise of rights/respect for proprty/person (42 CFR 418.52(b))
“Upon observation, 1 of 3 home visits (patient #3 ) did not evidence that the patient has the right: • To exercise his or her rights as a patient of the hospice to be able to identify personnel through agency generated photo identification. Patient #3-The Spiritual Care Provider did not have a name badge on the home visit 01/17/24.”
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Timeframe for completion of assessment (42 CFR 418.54(b))
“Upon patient record review, 1 of 14 (Patient #6) did not have evidence in the patient record that the hospice interdisciplinary group, in consultation with the individual’s attending physician (if any), completed the comprehensive assessment no later than 5 calendar days after the election of hospice care. Patient #6-The patient was admitted on 12/01/23 and the first spiritual assessment occurred on 12/07/23.”
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Content of comprehensive assessment (42 CFR 418.54(c)(6))
“Upon patient record review, 1 of 14 (Patient #1) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. Patient #1: The patient has the following medications ordered as needed for pain without differentiation for administration: Morphine 15 mg tablet 1 tablet q4h prn pain and Hydrocodone 10 mg-Acetaminophen 325 mg 1 tab q6h prn pain. (corrected on site)”
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Content of comprehensive assessment (42 CFR 418.54(c)(7))
The inspectors’ words, 98 words
“Upon patient record review, 1 of 14 (Patient #6) did not have evidence in the patient record that the comprehensive assessment includes a bereavement component within 5 days which includes the needs of the patient’s family and other individuals focusing on the social, spiritual, and cultural factors that may impact their ability to cope with the patient’s death. Information gathered from the initial bereavement assessment is incorporated into the plan of care and is considered in the bereavement plan of care. Patient #6-The patient was admitted 10/18/23 and the bereavement risk assessment was performed on 10/24/23 (day 6).”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 259 words
“Upon patient record review, 3 of 14 (Patient #1, #6, #9) did not have evidence the plan of care includes all services necessary for the palliation and management of the terminal illness and related conditions, including specific orders for all medications and treatments. Patient #1: The 01/03/24 plan of care has the following medications ordered as needed for pain without differentiation for administration: Morphine 15 mg tablet 1 tablet q4h prn pain and Hydrocodone 10 mg-Acetaminophen 325 mg 1 tab q6h prn pain. The plan of care lists nutritional requirements as : G tube as tolerated. Orders are not specific for G tube feedings/care of peg site. The patient was admitted with a urostomy and the plan of care does not address management of the urostomy. The plan of care has Oxygen ordered at 1-2 lpm prn shortness of breath. On 01/12/23 the nurse documented the patient was on 4lpm. Orders were not written to update the plan of care for 2-4 liters as needed for shortness of breath. (late entry orders/corrected on site) Patient #6-The 12/01/23 plan of care includes osteoarthritis, rheumatoid arthritis and GERD as the only diagnoses for the terminal illness. The record indicates the patient also had the following additional diagnoses upon admission: Gastrointestinal hemorrhage, Essential Hypertension, Esophagitis, Hypothyroidism and Glaucoma which were not included in the plan of care(corrected on site). Patient #9-The patient was admitted 11/29/23 with orders for the nurse to instruct on management of the urinary catheter and drainage system. Orders are not specific for catheter type/size/balloon size or management .”
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Content of plan of care (42 CFR 418.56(c)(5))
“Upon patient record review, 1 of 14 (Patient #1 ) did not have evidence the plan of care included all services necessary for the palliation and management of the terminal illness and related conditions, including equipment and supply needs. Patient #1-Oxygen was ordered 12/20/23. The plan of care was not updated in the equipment section for Oxygen. (corrected on site)”
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Coordination of services (42 CFR 418.56(e)(2))
The inspectors’ words, 122 words
“Upon patient record review, 2 of 14 (Patient #6, #9) did not have evidence that the IDG ensures that the care and services are provided in accordance with the plan of care. Patient #6- On 10/08/23 the Chaplain is ordered to visit 2m3( twice monthly for 3 months). The Chaplain visited 10/19/23, 10/23/23, and 10/26/23 (three times monthly in October). Patient #9-On 12/01/23 the Chaplain is ordered to visit 2m3( twice monthly for 3 months). The Chaplain visited 12/01/23, 12/06/23, and 12/19/23 (three times monthly in December) . On 12/01/23 the Social Worker is ordered to visit 4m1(Four times monthly for one month). The Social Worker visited 12/01/23. 12/08/23, 12/14/23, 12/23/23 and 12/28/23. (Five times in December) (frequency orders updated/corrected on site)”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jul 3, 2024 | Complaint inspection by the state | No deficiencies cited |
| Jan 18, 2024 | Reaccreditation inspection by the Accreditation Commission for Health Care | 7 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Nov 6, 1987.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 9.2 nurse care minutes per routine home care day, 5.7% of skilled nursing minutes at weekends and a visit near death for 90.2% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 64% at home, 15% in assisted living, 16% in a nursing facility, 5% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 9.2 min |
| Skilled nursing minutes at weekends | 5.7% |
| Visits near death | 90.2% of patients who died |
Who owns it?
- Fhi LP, Inc. owns 99% directly since Mar 31, 1995; Fhi Gp, Inc. owns 1% directly since Mar 31, 1995.
- 7 owners or officers are people: Ronald C Lazas (corporate officer, 0%); David Robinson Arnold (corporate officer, 0%); Thomas Joseph Dolan (corporate officer, 0%); Michael G Mcpherson (managing employee (under contract), 0%); Laura Martinkewiz (managing employee (on the payroll), 0%); David Allen Causby (corporate officer, 0%); Janet L Combs (corporate officer, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Ch Services Midco Holdings Inc. | Owns 5% or more through other companies | 100% | Mar 1, 2022 |
| Curo Health Services Holdings, Inc. | Owns 5% or more through other companies | 100% | Mar 1, 2022 |
| Odyssey Healthcare Inc. | Owns 5% or more through other companies | 100% | Mar 6, 2008 |
| Charlotte Midco, LLC | Owns 5% or more through other companies | 100% | Aug 11, 2022 |
| Falcon Hospice, LP | Owns 5% or more through other companies | 100% | Mar 1, 2022 |
| Charlotte Buyer, Inc. | Owns 5% or more through other companies | 100% | Mar 1, 2022 |
| Curo Health Services LLC | Owns 5% or more through other companies | 100% | Mar 1, 2022 |
| Fhi Health Systems, Inc. | Owns 5% or more through other companies | 100% | Mar 31, 1995 |
| Odyssey Healthcare Holding Company | Owns 5% or more through other companies | 100% | Mar 6, 2008 |
| Kah Hospice Company, Inc. | Owns 5% or more through other companies | 100% | Mar 1, 2022 |
| Vistacare LLC | Owns 5% or more through other companies | 100% | Jul 17, 1998 |
| Ch Services Group Holdings Inc. | Owns 5% or more through other companies | 100% | Mar 1, 2022 |
| Ch Services Holdings Inc. | Owns 5% or more through other companies | 100% | Mar 1, 2022 |
| Fhi LP, Inc. | Owns 5% or more directly | 99% | Mar 31, 1995 |
| Cd&r Falcon Holdings, LP | Owns 5% or more through other companies | 60% | Aug 11, 2022 |
| Kentucky Homecare Parent Inc. | Owns 5% or more through other companies | 40% | Aug 11, 2022 |
| Kentucky Homecare Holdings, Inc. | Owns 5% or more through other companies | 40% | Aug 11, 2022 |
| Humana Inc. | Owns 5% or more through other companies | 40% | Aug 11, 2022 |
| Centerwell Health Services Inc. | Owns 5% or more through other companies | 40% | Aug 11, 2022 |
| Fhi Gp, Inc. | Owns 5% or more directly | 1% | Mar 31, 1995 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- In CMS’s survey of family caregivers (Oct 1, 2023 to Sep 30, 2025): 78% rated it 9 or 10 out of 10, and 76% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 95.42% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 66.9% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 22 hospices CMS’s data show serving patients in ZIP code 79424, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 3; this one had 7.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Gentiva This hospice | 7 |
| Hospice of the South Plains | 0 |
| Direct Health Care Inc. | 0 |
| Beyondfaith Hospice of Lubbock LLC | 0 |
| Calvert Hospice LLC | 9 |
| Enhabit Hospice | 2 |
| Covenant Health at Home With Compassus, Hospice of Lubbock | 1 |
| Accentcare Health | 3 |
| Excelacare Hospice | 1 |
| Cuidado Casero Home Health Lubbock | Not given |
| Enlightened Heights Hospice and Palliative Care | 0 |
| UMC Home Health and Hospice, An Amedisys Partner | 7 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.