Covenant Health at Home With Compassus, Hospice of Lubbock
A hospice in Lubbock, Texas 79410
3702 21st Street, Lubbock, Texas 79410. (806) 795-2751.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 1 deficiency cited in the last three years
- 5of 5 family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
1 deficiency cited in the last three years
The middle of the 16 hospices serving ZIP code 79410 had 1.
The last inspection on record was on Jun 26, 2026: an initial inspection by the Community Health Accreditation Partner.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Jun 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jun 26, 2026: initial inspection by the Community Health Accreditation Partner1 deficiency
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Prevention (42 CFR 418.60(a))
The inspectors’ words, 351 words
“It is required that the hospice follows accepted standards of practice to prevent the transmission of infections and communicable disease, including the use of standard precautions, such as hand hygiene. This standard was not met as evidenced by document review, interview and observation. 1 of 4 (25%) home visit observations revealed the agency did not ensure the staff followed the agency’s hand hygiene policy. Agency Policy: “Infection Control: Bag Technique and Standard Precautions”, Procedure No. IPC.11_A2, last reviewed 09/19/2025, stated in part, “Hand Hygiene: appropriate hand hygiene is the gold standard and primary method of basic infection control practice. Hand hygiene is divided into two (2) aspects: a. Hand washing using soap and water; b. use of alcohol-based hand gel (sanitizer) when soap and water are not available or feasible for use. When to wash hands with soap and water: after using gloves. When to use hand gel (sanitizer): before direct patient contact and after direct patient contact; before donning gloves and after removing gloves;... after contact with body fluids where they are not visibly soiled; moving between clean and contaminated body surfaces/sites; after contact with inanimate objects in the patient’s environment.” HOME VISIT 4: During the observed home visit on 06/25/2026 with the Hospice Aide (HA - Personnel Record 10), the HA was observed donning two pairs of gloves. The HA washed the patient’s face and completed oral care. The HA changed the outer pair of gloves and washed the patient’s torso and legs. The HA changed the outer pair of gloves and washed the peri area and removed the outer pair of gloves. A bag of dirty linens fell to the floor and some washcloths and towels fell out. The HA put the items back in the bag and placed it on the bed. The HA removed the remaining pair of gloves and donned a new pair. The HA completed the bath and changed the linens. The HA did not decontaminate the hands after removing the gloves. During an interview on 06/25/2026, the Hospice Director of Clinical Services agreed the HA did not follow the agency’s hand hygiene policy.”
All 3 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jun 26, 2026 | Initial inspection by the Community Health Accreditation Partner | 1 deficiency cited |
| Jan 6, 2026 | Complaint and recertification inspection by the state | No deficiencies cited |
| Nov 13, 2024 | Complaint inspection by the state | No deficiencies cited |
Is it certified?
- Medicare-certified hospice since Oct 16, 1987.
- Ownership: other.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 9 nurse care minutes per routine home care day, 6.9% of skilled nursing minutes at weekends and a visit near death for 92.2% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 50% at home, 36% in assisted living, 2% in a nursing facility, 12% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 9.0 min |
| Skilled nursing minutes at weekends | 6.9% |
| Visits near death | 92.2% of patients who died |
Who owns it?
- Cp TX Holdings LLC owns 100% directly since Feb 27, 2025.
- 7 owners or officers are people: John Cullen (corporate officer); Catherine Sloan (corporate officer); Russell G Adkins (corporate officer); Terri P Warren (corporate officer); Jeremy L Brown (managing employee (under contract)); Cindy Land (managing employee (on the payroll)); Michael Asselta (corporate officer).
- A private-equity firm is among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Cp TX Holdings LLC | Owns 5% or more directly | 100% | Feb 27, 2025 |
| Compassus Providence Holdings, LLC | Owns 5% or more through other companies | 100% | Feb 27, 2025 |
| Compassus Parent, Inc. | Owns 5% or more through other companies | 50% | Mar 1, 2025 |
| Fc Compassus LLC | Owns 5% or more through other companies | 50% | Mar 1, 2025 |
| Providence Health & Services - Washington | Owns 5% or more through other companies | 50% | Feb 27, 2025 |
| Compassus Holdings LP | Owns 5% or more through other companies | 50% | Mar 1, 2025 |
| Compassus Intermediate Inc. | Owns 5% or more through other companies | 50% | Mar 1, 2025 |
| Providence Health & Services | Owns 5% or more through other companies | 50% | Feb 27, 2025 |
| Providence St. Joseph Health | Owns 5% or more through other companies | 50% | Feb 27, 2025 |
| Ti V Asc Compassus Investment Aggregator LP | Owns 5% or more through other companies | 48.75% | Mar 1, 2025 |
| Ti V Compassus Investment Aggregator, L.P. | Owns 5% or more through other companies | 24.92% | Mar 1, 2025 |
| Ascension Towerbrook Healthcare Opportunities LP | Owns 5% or more through other companies | 23.83% | Mar 1, 2025 |
| Ascension Capital LLC | Owns 5% or more through other companies | 23.82% | Mar 1, 2025 |
| Ascension Health Alliance | Owns 5% or more through other companies | 23.82% | Mar 1, 2025 |
| Towerbrook Investors V (Onshore) LP | Owns 5% or more through other companies | 14.98% | Mar 1, 2025 |
| Towerbrook Investors V (892), L.P. | Owns 5% or more through other companies | 7.11% | Mar 1, 2025 |
What do families say?
- Family caregivers rate it 5 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 88% rated it 9 or 10 out of 10, and 91% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 98.91% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 67% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 5 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 16 hospices CMS’s data show serving patients in ZIP code 79410, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 1; this one had 1.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Covenant Health at Home With Compassus, Hospice of Lubbock This hospice | 1 |
| Gentiva | 7 |
| Accentcare Health | 3 |
| Excelacare Hospice | 1 |
| Cuidado Casero Home Health Lubbock | Not given |
| Hospice of the South Plains | 0 |
| Beyondfaith Hospice of Lubbock LLC | 0 |
| Enlightened Heights Hospice and Palliative Care | 0 |
| American Star Home Health Care Inc. | 1 |
| UMC Home Health and Hospice, An Amedisys Partner | 7 |
| Calvert Hospice LLC | 9 |
| Enhabit Hospice | 2 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
-
Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.