Excelacare Hospice
A hospice in Lubbock, Texas 79423
3223 South Loop 289, Ste 110b, Lubbock, Texas 79423. (806) 791-0043.
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The short answer
Record last released by CMS on Oct 23, 2026. We couldn’t read Centers for Medicare & Medicaid Services’ list since Oct 27, 2026: qcor.cms.gov now refuses our reader. This record is as of then.
- 1 deficiency cited in the last three years
- 3of 5 family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
1 deficiency cited in the last three years
The middle of the 20 hospices serving ZIP code 79423 had 1.
The last inspection on record was on Apr 8, 2025: a complaint inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Jul 2024. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jul 17, 2024: complaint inspection by the state1 deficiency
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Rights of the patient (42 CFR 418.52(c)(6))
The inspectors’ words, 654 words
“Based on interview and record review, the agency failed to protect and promote the patient’s right to be free from neglect by an agency employee for 1 of 5 (Patient #4) patients reviewed in that: CNA E failed to provide adequate supervision and assistance to patient #4 with the diagnosis of dementia. Specifically, patient #4 was left unattended and unsupervised in the shower which resulted in patient #4 falling in the shower. This failure resulted in patient #4 falling in the shower and placed patient #4 at an increased risk of physical injury. Findings: Record review of Intake #507927 indicated on 05/31/2024 the agencys supervising nurse self-reported an allegation of neglect of patient #4 by CNA E to the Texas Health and Human Services Commission. The intake indicated that patient #4 was left unattended in a shower room by CNA E while she went back to the patients room to get a clean pair of pants. While CNA E was absent the patient fell and was found on the floor by the facility physical therapist. Review of the plan of care for patient #4 dated 05/08/2024 indicated Patient #4 had the diagnosis of Alzheimers disease and dementia. Review of the record for patient #4 revealed a nursing note dated 05/30/2024 indicated that an assessment of patient #4 was performed by RN D and found no significant injuries to patient #4. X-rays were ordered and were determined to be negative for any fractures. Review of the personnel file for CNA E revealed a certificate of completion for a course titled Preventing and Managing Accidents on 05/16/2024. It also revealed a certificate of completion for a course titled Transfers: Assists to and from showers on 05/30/2024 and another certificate of completion of a course titled Preventing and Managing Accidents on 05/30/2024. Review of a written statement by CNA E dated 05/30/2024 revealed in part that CNA E arrived at the facility to shower patient #4, she went to the patients’ room to start getting her ready and as she was gathering clean clothes for the patient, the patient reported to CNA E that she had just put clean clothes on that morning. When they arrived at the shower room, CNA E noticed that the patient had dried feces on her pants. She explained to the patient that her pants were dirty, and she needed clean pants. She left the patient standing unattended in the shower room while she went back to the patients room to get her clean pants. When she arrived back to the shower room the facility physical therapist was in the shower room with the patient helping her get up off the floor and sat her in the shower chair. It appeared the patient had fallen on her right side and had two small skin tears on her right elbow and a small red blemish on the top right side of her forehead. Patient #4 complained that her left hip hurt. The facility nurse ordered an x-ray for the right hip and knee and requested CNA E to go ahead and complete patient #4s shower. After the shower was completed, she assisted the patient in drying off and dressing, then the patient ambulated with the assistance of her walker with CNA E by her side back to her room where she sat her in a recliner. An interview with the agency administrator on 07/17/2024 revealed in part that CNA E was brought into the office and was reeducated on the agencys policy of abuse and neglect and the proper procedure for assisting a patient with a shower. Administrator stated that CNA E was remorseful and never wanted any harm to come to the patient. A review of the agencys policy dated 11/29/2019 titled “;Addendum A” Abuse and Neglect read in part, “;...6. Neglect: Lack of basic hygiene, adequate food, or clean and appropriate clothing; Lack of medical aides; person with dementia left unsupervised;...””
All 4 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Apr 8, 2025 | Complaint inspection by the state | No deficiencies cited |
| Jul 17, 2024 | Complaint inspection by the state | 1 deficiency cited |
| May 6, 2024 | Complaint and recertification inspection by the state | No deficiencies cited |
| Mar 7, 2024 | Complaint inspection by the state | No deficiencies cited |
Is it certified?
- Medicare-certified hospice since Apr 12, 2007.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 1 deficiency cited in the last three years came from an inspection that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 8.5 nurse care minutes per routine home care day, 7.1% of skilled nursing minutes at weekends and a visit near death for 92% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 45% at home, 20% in assisted living, 35% in a nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 8.5 min |
| Skilled nursing minutes at weekends | 7.1% |
| Visits near death | 92.0% of patients who died |
Who owns it?
- Falcon Healthcare Inc. owns 96% directly since Jan 3, 2024.
- 6 owners or officers are people: Shelly Marker (corporate director, 100%); John Durbin (runs it (operational or managerial control), 96%); Tracy Rodriguez (limited partner, 2%); Larry A Warmoth (limited partner, 1%); Brandi Larson (managing employee (on the payroll), 0%); Louis Joseph Lux (managing employee (under contract), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Falcon Healthcare Inc. | Owns 5% or more directly | 96% | Jan 3, 2024 |
| Mittal Medical Group, Pa | Limited partner | 1% | Feb 8, 2012 |
What do families say?
- Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 82% rated it 9 or 10 out of 10, and 85% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 99.86% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 62.7% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 3 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 20 hospices CMS’s data show serving patients in ZIP code 79423, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 1; this one had 1.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Excelacare Hospice This hospice | 1 |
| Enlightened Heights Hospice and Palliative Care | 0 |
| Covenant Health at Home With Compassus, Hospice of Lubbock | 1 |
| Gentiva | 7 |
| Accentcare Health | 3 |
| Cuidado Casero Home Health Lubbock | Not given |
| Hospice of the South Plains | 0 |
| Direct Health Care Inc. | 0 |
| Beyondfaith Hospice of Lubbock LLC | 0 |
| American Star Home Health Care Inc. | 1 |
| UMC Home Health and Hospice, An Amedisys Partner | 7 |
| Grayce Enhanced Hospice Care | 7 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.