Choice Health at Home - Western Oklahoma Hospice
A hospice in Norman, Oklahoma 73069
2760 Washington Drive, Suite 100a, Norman, Oklahoma 73069. (405) 928-9885.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 6 deficiencies cited in the last three years
- Not rated family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
6 deficiencies cited in the last three years
The middle of the 36 hospices serving ZIP code 73069 had 6.
The last inspection on record was on May 29, 2026: a recertification inspection by the state.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
6 deficiencies in 1 month of the last 36. Last cited May 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
May 29, 2026: recertification inspection by the state6 deficiencies
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Plan Based on All Hazards Risk Assessment (42 CFR 418.113(a)(1)-(2))
“Based on record review and interview, the agency failed to ensure an All Hazards Risk Assessment was updated every two years for all patients, staff and volunteers. Findings: A review of administrative records for the Emergency Preparedness Program showed a document titled, “All Hazards Community/Hospice Based Risk Assessment for Potential Disasters.” The All Hazards was not dated. On 05/28/26 at 8:23 a.m., Staff A stated the All Hazards Risk Assessment did not have a date.”
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Emergency Officials Contact Information (42 CFR 418.113(c)(2))
“Based on record review and interview, the hospice failed to ensure contact information was listed in the Emergency Preparedness Plan for all patients, staff and volunteer staff. Findings: A review of Emergency Preparedness records showed no regional or tribal emergency contact information On 5/28/26 at 8:23 a.m., Staff A stated there was no contact information for tribal or regional emergency resources.”
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 275 words
“Based on record review and interview, the hospice failed to ensure the plan of care included all services necessary for the palliation and management of their hospice diagnosis for nine (Pt #1, 2, 3, 6, 7, 10, 13, 14, and 18) of seventeen patients. Findings: Pt #1 A plan of care dated 03/10/26 to 06/07/26 failed to include interventions for the diagnosis of Cerebral Palsy. Pt #2 A plan of care dated 12/03/25 to 01/31/26 failed to include interventions for the diagnosis of Malignant Neoplasm of bladder. Pt #3 A plan of care dated 05/02/26 to 07/30/26 failed to include interventions for the diagnosis of Malignant Neoplasm of Pancreas. Pt #6 A plan of care dated 04/19/26 to 06/07/26 failed to include interventions for the diagnosis of Senile Degeneration of the Brain. Pt #7 A plan of care dated 04/02/26 to 05/31/26 failed to include interventions for the diagnosis of Cerebral Infarction. Pt #10 A plan of care dated 04/16/26 to 06/14/26 failed to include interventions for the diagnosis of Huntington’s Disease. Pt #13 A plan of care dated 05/10/26 to 07/08/26 failed to include interventions for the diagnosis of Hypertensive Heart Disease and Kidney Disease and Heart Failure Stage 1-4. Pt #14 A plan of care dated 05/04/26 to 08/01/26 failed to include interventions for the diagnosis of unspecified Bronchus or Lung. Pt #18A plan of care dated 04/27/26 to 06/25/26 failed to include interventions for the diagnosis of Senile Degeneration of the Brain. On 05/28/26 at 2:00 p.m., Staff A stated the POCs did not include interventions for the hospice diagnosis for Pt #1, 2, 3, 6, 7, 10, 13, 14, and 18.”
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Content of plan of care (42 CFR 418.56(c)(1))
“Based on record review and interview, the hospice failed to ensure the plan of care included interventions and/goals for pain for one (Pt #4) of seventeen patients. Findings: Pt #4 A plan of care dated 12/01/25 to 02/28/26 did not show education for rating pain, signs and symptoms of pain if patient were non-verbal, and possible non-pharmaceutical methods for pain management, On 05/28/26 at 2:05 p.m., Staff A stated the plan of care did not address pain monitoring or education.”
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In-service training (42 CFR 418.76(d)(2))
The inspectors’ words, 114 words
“Based on record review and interview, the agency failed to ensure that Aide training demonstrated:1. Aide specific in-service training for two (Aide #1 and 2) of two aides.2, Sign-in sheets for in-service training for two (Aide #1 and 2) of two aides.3. Twelve hours of in-service training for two (Aide #1 and 2) of two aides. Findings: A review of training records showed a list of training all staff completed annually, no sign-in sheets were present, and the time of each in-service training was not documented. On 05/28/26 at 10:10 a.m., Staff A stated:1. The training was provided to all staff,2. There were no sign-in sheets3, and no documented time required for in-service training.”
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Criminal background checks (42 CFR 418.114(d)(2))
The inspectors’ words, 93 words
“Based on record review and interview, the hospice failed to ensure the required background check was completed for one (Volunteer #1) of two volunteer staff. Findings:The “Long-Term Care Security Act Title 63 of the Oklahoma Statutes” documented requirement for an OKSCREEN national background check with fingerprinting for all hospice employees whose employment began after 06/01/14.Volunteer #1A review of the volunteer personnel record showed an OKSCREEN background check for a different hospice licenseOn 05/28/26 at 10:05 a.m., Staff B stated there was no OKSCREEN background check completed by the hospice for Volunteer Staff #1.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| May 29, 2026 | Recertification inspection by the state | 6 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jan 30, 2004.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 10.2 nurse care minutes per routine home care day, 9% of skilled nursing minutes at weekends and a visit near death for 91.2% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 37% at home, 32% in assisted living, 27% in a nursing facility, 4% in a skilled nursing facility, 1% in an inpatient hospice.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 10.2 min |
| Skilled nursing minutes at weekends | 9% |
| Visits near death | 91.2% of patients who died |
Who owns it?
- Choice Health at Home, LLC owns 100% directly since Jul 1, 2021.
- 7 owners or officers are people: David Jackson (owns 5% or more through other companies, 9.69%); Amy Jo Chadwick Smith (managing employee (under contract), 0%); Katrina Lanier (corporate officer); David Jackson (corporate officer); David Jackson (managing employee (on the payroll)); Katie Elizabeth Sandlin (managing employee (on the payroll), 0%); Jordan Landress (managing employee (on the payroll), 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Choice Health at Home Holdings, LLC | Owns 5% or more through other companies | 100% | Jul 1, 2021 |
| Choice Health at Home, LLC | Owns 5% or more directly | 100% | Jul 1, 2021 |
| Tcfiii Ch Investor LLC | Owns 5% or more through other companies | 42.05% | Jul 1, 2021 |
| Tcfiii Ch LLC | Owns 5% or more through other companies | 42.05% | Jul 1, 2021 |
| Trive Capital Fund III LP | Owns 5% or more through other companies | 26.91% | Jul 1, 2021 |
| Tcfiii Ch Spv LP | Owns 5% or more through other companies | 14.98% | Jul 1, 2021 |
| Coltala Choice, LLC | Owns 5% or more through other companies | 10.92% | Jul 1, 2021 |
| Choice Rehab Holdings, Inc. | Owns 5% or more through other companies | 9.69% | Jul 1, 2021 |
| Trive Capital Ch Blocker LLC | Owns 5% or more through other companies | 5% | Jul 1, 2021 |
| Trive Capital Fund III-A LP | Owns 5% or more through other companies | 5% | Jul 1, 2021 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- In CMS’s survey of family caregivers (Oct 1, 2023 to Sep 30, 2025): 83% rated it 9 or 10 out of 10, and 88% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 88.32% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 47.7% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 36 hospices CMS’s data show serving patients in ZIP code 73069, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 6; this one had 6.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Frontier Hospice | 9 |
| Choice Health at Home - Western Oklahoma Hospice This hospice | 6 |
| Traditions Health of Chickasha | Not given |
| A Path of Care Tendercare Hospice | 4 |
| Lifespring Hospice | 11 |
| Mercy Hospice | 10 |
| Russell-Murray Hospice, Inc. | 13 |
| Integris Hospice House | 5 |
| Heartland Hospice (Shawnee) | 11 |
| Apex Hospice | 7 |
| Good Shepherd Hospice, Inc. | 11 |
| Integris Hospice House | 7 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.