Echo Hospice of Cleveland LLC
A hospice in Independence, Ohio 44131
6100 Rockside Woods Blvd N, Suite 440, Independence, Ohio 44131. (216) 400-9055.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 5 deficiencies cited in the last three years
- Not rated family caregiver rating
- 10of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
5 deficiencies cited in the last three years
The middle of the 30 hospices serving ZIP code 44131 had 1.
The last inspection on record was on Sep 4, 2025: a reaccreditation inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
5 deficiencies in 1 month of the last 36. Last cited Sep 2025. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Sep 4, 2025: reaccreditation inspection by the Accreditation Commission for Health Care5 deficiencies
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Content of comprehensive assessment (42 CFR 418.54(c)(6))
The inspectors’ words, 464 words
“Upon patient record review, 9 of 14 (Patients #2,3,4,5,6,7,8,9,10) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: • Effectiveness of drug therapy • Drug side effects • Actual or potential drug interactions • Duplicate drug therapy • Drug therapy currently associated with laboratory monitoring Patient #2: This patient is prescribed Acetaminophen 325mg 2 tablets every 6 hours as needed and Acetaminophen 650mg Suppositories 1 suppository every 6 hours as needed. The medication profile did not specify a maximum dose of acetaminophen within 24 hours. Additionally, during medication reconciliation at the SNF, the following medications were not on the SNF medication profile but were on the hospice medication profile: Amlodipine 10mg QD, ASA 81mg QD, Lorazepam 0.5mg 1-4 tabs Q1hr PRN, Ketoprofen 5% QD, Betadine TID. The SNF medication profile had Incruse Ellipta 62.5 mcg QD and Linzess 72 mcg QD but was not included on Hospice medication profile Patient #3: This patient is prescribed Acetaminophen 325mg 2 tablets every 8 hours as needed and Acetaminophen 650mg Suppositories 1 suppository every 4 hours as needed. The medication profile did not specify a maximum dose of acetaminophen within 24 hours. Patient #4,5: This patient is prescribed Acetaminophen 325mg 2 tablets every 4 hours as needed and Acetaminophen 650mg Suppositories 1 suppository every 6 hours as needed. The medication profile did not specify a maximum dose of acetaminophen within 24 hours. Patient #6: This patient is prescribed Acetaminophen 325mg 2 tablets every 6 hours as needed, Acetaminophen 650mg Suppositories 1 suppository every 6 hours as needed and Hydrocodone/Acetaminophen 5/325 one tablet 4 times daily as needed. The medication profile did not specify a maximum dose of acetaminophen within 24 hours. Patient #7: This patient is prescribed Acetaminophen 325mg 2 tablets every 6 hours as needed and Acetaminophen 650mg Suppositories 1 suppository every 6 hours as needed. The medication profile did not specify a maximum dose of acetaminophen within 24 hours. Patient #8: This patient is prescribed Acetaminophen 500mg 2 tablets every 8 hours as needed and Acetaminophen 650mg Suppositories 1 suppository every 6 hours as needed. The medication profile did not specify a maximum dose of acetaminophen within 24 hours. Patient #9: This patient is prescribed Acetaminophen 500mg 2 tablets every 6 hours as needed and Acetaminophen 650mg Suppositories 1 suppository every 6 hours as needed. The medication profile did not specify a maximum dose of acetaminophen within 24 hours. Patient #10: This patient is prescribed Acetaminophen 325mg 2 tablets every 6 hours as needed and Acetaminophen 650mg Suppositories 1 suppository every 4 hours as needed. The medication profile did not specify a maximum dose of acetaminophen within 24 hours.”
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 219 words
“Upon patient record review, 3 of 14 (Patients #3,4,6) did not have evidence in the patient record that the hospice has developed an individualized written plan of care for each patient. The plan of care must reflect patient/family goals and interventions based on the problems identified in the initial, comprehensive, and updated comprehensive assessments. The plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions. Patient #3: The patient record showed evidence that the patient is a diabetic. The medication profile indicates patient has Metformin 500 mg BID and Glucagon Emergency Kit-1 hypoglycemia IM Q24 hours. There was no evidence of problems, goals, or interventions related to the endocrine system. Corrected on site. Care plan updated. Patient #4: The patient record showed evidence that the patient is a diabetic. The medication profile indicates patient has Lantus 22 units at bedtime and Humalog per sliding scale. There was no evidence of problems, goals, or interventions related to the endocrine system. Corrected on site. Care plan updated. Patient #6: The patient record showed evidence that the patient is a diabetic. The medication profile indicates patient has Insulin Glargine 33 units daily. There was no evidence of problems, goals, or interventions related to the endocrine system. Corrected on site. Care plan updated.”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 375 words
“Upon patient record review, 9 of 14 (Patients #2,3,4,5,6,7,8,9,10) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. Patient #2: This patient is prescribed Acetaminophen 325mg 2 tablets every 6 hours as needed and Acetaminophen 650mg Suppositories 1 suppository every 6 hours as needed. The Plan of Care did not specify a maximum dose of acetaminophen within 24 hours. Patient #3: This patient is prescribed Acetaminophen 325mg 2 tablets every 8 hours as needed and Acetaminophen 650mg Suppositories 1 suppository every 4 hours as needed. The Plan of Care did not specify a maximum dose of acetaminophen within 24 hours. Patient #4,5: This patient is prescribed Acetaminophen 325mg 2 tablets every 4 hours as needed and Acetaminophen 650mg Suppositories 1 suppository every 6 hours as needed. The Plan of Care did not specify a maximum dose of acetaminophen within 24 hours. Patient #6: This patient is prescribed Acetaminophen 325mg 2 tablets every 6 hours as needed, Acetaminophen 650mg Suppositories 1 suppository every 6 hours as needed and Hydrocodone/Acetaminophen 5/325 one tablet 4 times daily as needed.. The Plan of Care did not specify a maximum dose of acetaminophen within 24 hours. Patient #7: This patient is prescribed Acetaminophen 325mg 2 tablets every 6 hours as needed and Acetaminophen 650mg Suppositories 1 suppository every 6 hours as needed. The Plan of Care did not specify a maximum dose of acetaminophen within 24 hours. Patient #8: This patient is prescribed Acetaminophen 500mg 2 tablets every 8 hours as needed and Acetaminophen 650mg Suppositories 1 suppository every 6 hours as needed. The Plan of Care did not specify a maximum dose of acetaminophen within 24 hours. Patient #9: This patient is prescribed Acetaminophen 500mg 2 tablets every 6 hours as needed and Acetaminophen 650mg Suppositories 1 suppository every 6 hours as needed. The Plan of Care did not specify a maximum dose of acetaminophen within 24 hours. Patient #10: This patient is prescribed Acetaminophen 325mg 2 tablets every 6 hours as needed and Acetaminophen 650mg Suppositories 1 suppository every 4 hours as needed. The Plan of Care did not specify a maximum dose of acetaminophen within 24 hours.”
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Competency evaluation (42 CFR 418.76(c))
“Upon personnel record review, 1 of 15 (Personnel #10) did not have evidence in the personnel file that the following competency assessment was performed by the aide with a patient: ·Normal range of motion and positioning”
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Coordination of services (42 CFR 418.112(e)(3))
“Upon patient record review, 1 of 14 (Patient #2) did not have evidence that the hospice provided the following information in patient file at the SNF: • The most recent hospice plan of care specific to each patient • Hospice election form • Physician certification and recertification of the terminal illness specific to each patient”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Sep 4, 2025 | Reaccreditation inspection by the Accreditation Commission for Health Care | 5 deficiencies cited |
| Oct 23, 2024 | Complaint inspection by the state | No deficiencies cited |
Is it certified?
- Medicare-certified hospice since Sep 23, 2022.
- CMS doesn’t list its type of ownership.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 17.9 nurse care minutes per routine home care day, 6.5% of skilled nursing minutes at weekends and a visit near death for 98.3% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 14% at home, 23% in assisted living, 8% in a nursing facility, 55% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 17.9 min |
| Skilled nursing minutes at weekends | 6.5% |
| Visits near death | 98.3% of patients who died |
Who owns it?
- Lake Tweed, Inc. owns 100% directly since Jan 14, 2020.
- 5 owners or officers are people: Christopher Lackner (corporate officer, 100%); Christopher Lackner (corporate director, 100%); Harvey Bullock (managing employee (on the payroll)); Nicole R Smith (runs it (operational or managerial control)); Christopher C Doyle (corporate director).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Lake Tweed, Inc. | Owns 5% or more directly | 100% | Jan 14, 2020 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- In CMS’s survey of family caregivers (Oct 1, 2023 to Sep 30, 2025): 77% rated it 9 or 10 out of 10, and 77% would definitely recommend it.
- CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 77.62% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 68% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 10 of 10 |
How does it compare nearby?
- Of the 30 hospices CMS’s data show serving patients in ZIP code 44131, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 1; this one had 5.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Visting Nurse Association of Cleveland Hospice | 9 |
| Cleveland Clinic Hospice | 6 |
| Heartland Hospice | 21 |
| Compassus - Greater Ohio | 2 |
| Caring Hospice Services of Ohio, LLC | 8 |
| Kindred Hospice | 13 |
| Adoration Hospice Care Ohio LLC | 1 |
| Echo Hospice of Cleveland LLC This hospice | 5 |
| Suncrest Hospice Cleveland LLC | 1 |
| Cadre Hospice - Ohio LLC | 2 |
| Hospice of the Western Reserve, Inc. | 0 |
| Southwest General Hospice | 6 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.