Hearth Record

Gentiva II

A hospice in Jackson, Michigan 49202

1965 Boardman Rd, Unit B, Jackson, Michigan 49202. (517) 788-6838.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 23, 2026.

The last 24 months 12 deficiencies in 1 month of the last 36. Last cited Sep 2026. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

12 deficiencies cited in the last three years

The middle of the 12 hospices serving ZIP code 49202 had 9.

The last inspection on record was on Sep 10, 2026: a reaccreditation inspection by the Accreditation Commission for Health Care.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

When those deficiencies happened

12 deficiencies in 1 month of the last 36. Last cited Sep 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.

12 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 NovDec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOct

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Sep 10, 2026: reaccreditation inspection by the Accreditation Commission for Health Care12 deficiencies
  • Content of comprehensive assessment (42 CFR 418.54(c)(6))

    The inspectors’ words, 99 words

    “Upon patient record review, 1 of 19 (Patient #14) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: • Effectiveness of drug therapy • Drug side effects • Actual or potential drug interactions • Duplicate drug therapy • Drug therapy currently associated with laboratory monitoring Patient 14: During home visit medication reconciliation, the facility and hospice medication profiles did not match. The facility had levothyroxine daily that was not on the hospice profile.”

    Rule L0530. Standard-level.

  • Content of plan of care (42 CFR 418.56(c)(2))

    The inspectors’ words, 139 words

    “Upon patient record review, 1 of 19 (Patient #2) did not have evidence the plan of care must includes all services necessary for the palliation and management of the terminal illness and related conditions, including the following: • A detailed statement of the scope and frequency of services necessary to meet the specific patient and family needs • The IDG demonstrates a proactive approach in developing each patient’s plan of care by planning ahead for anticipated patient changes and needs. Decisions should reflect the patient/family preferences rather than be solely a response to a crisis. Patient 2: The medical record contained a current order for social work visits once monthly despite consistent documentation since July identifying the patient declined social work services. There was no evidence the order was updated to reflect there was no need for social work.”

    Rule L0547. Standard-level.

  • Content of plan of care (42 CFR 418.56(c)(4))

    “Upon patient record review, 1 of 19 (Patient #14) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. Patient 14: During home visit medication reconciliation, the facility and hospice medication orders did not match. The facility had an order for levothyroxine daily that was not in the hospice record.”

    Rule L0549. Standard-level.

  • Content of plan of care (42 CFR 418.56(c)(5))

    The inspectors’ words, 104 words

    “Upon patient record review, 2 of 19 (Patients #6,#14) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including equipment and supply needs. Patient 6: The medical record contained nursing documentation upon admission identifying patient use of a raised toilet seat. There was no evidence of an order for the DME included in the plan of care. Patient 14: During home visit observation, the patient had a low air loss specialty mattress. There was no evidence of an order for the DME included in the plan of care.”

    Rule L0550. Standard-level.

  • Review of the plan of care (42 CFR 418.56(d))

    “Upon patient record review, 1 of 19 (Patient #8) did not have evidence that a revised plan of care includes information from the patient’s updated comprehensive assessment and must note the patient’s progress towards outcome/goals from the plan of care. Patient 8: The medical record contained nursing documentation upon recertification assessment 6/16/26 identifying is a high risk for skin impairment. There was no evidence the plan of care was updated to include problems, goals, and interventions related to potential skin impairment.”

    Rule L0553. Standard-level.

  • Coordination of services (42 CFR 418.56(e)(2))

    “Upon client record review, 1 of 19 (Patient #7) did not have evidence that the IDG ensures that the care and services are provided in accordance with the plan of care. Patient 7: The medical record contained an order for spiritual care visits once monthly. There was no evidence of attempts for an August visit prior to 8/31/26 and frequency was not met with reason stating the chaplain was unable to coordinate visit for 8/31/26.”

    Rule L0555. Standard-level.

  • Counseling services (42 CFR 418.64(d)(1))

    The inspectors’ words, 137 words

    “Upon patient record review, 1 of 19 (Patient #16) did not have evidence the hospice offers bereavement counseling that includes: • Making bereavement services available to the family and other individuals in the bereavement plan of care up to 1 year following the death of the patient. Bereavement counseling also extends to residents of a SNF/NF or ICF/IID when appropriate and identified in the bereavement plan of care • Ensuring that bereavement services reflect the needs of the bereaved • Development of a bereavement plan of care that notes the kind of bereavement services to be offered and the frequency of service delivery Patient 16: The medical record contained bereavement care plans for 3 bereaved family members. There was no evidence the tasks of sending 3 month letters to any of the bereaved was completed in April.”

    Rule L0596. Standard-level.

  • Hospice aide assignments and duties (42 CFR 418.76(g)(2))

    “Upon patient record review 1 of 19 (Patient #4) did not have evidence documentation in the patient record that a hospice aide provides services that are: • Ordered by the interdisciplinary group • Included in the plan of care Patient 4: The medical record contained an order for aide visits twice weekly. There was no evidence of a second visit completed the week of 7/19/26.”

    Rule L0626. Standard-level.

  • Content (42 CFR 418.104(a)(5))

    “Upon patient client record review, 1 of 19 (Patient #1) did not have evidence that each patient record contains Physician certification and recertification of terminal illness. Patient 1: The medical record contained documentation of a verbal certification of terminal illness upon admission received from a nurse practitioner instead of the patient’s elected attending physician. The physician did not sign the certification of terminal illness within two days to meet timeline for written acknowledgement as a substitute for the error in verbal received.”

    Rule L0676. Standard-level.

  • Content (42 CFR 418.104(a)(6))

    “Upon patient client record review, 2 of 19 (Patients #7,#8) did not have evidence that each patient record contains Advance Directives. Patient 7: The Michigan DNR order was incomplete with information empty regarding date form prepared, signing and collaborating physician phone numbers, and preparer’s organization and phone number. Patient 8: The Michigan DNR order was incomplete without identification of the signing physician’s name and phone number.”

    Rule L0677. Standard-level.

  • Hospice plan of care (42 CFR 418.112(d)(1))

    “Upon client record review, 1 of 19 (Patient #13) did not have evidence that the hospice plan of care identifies the care and services that are needed and specifically identify which provider (nursing facility or hospice) is responsible for performing the respective functions that have been agreed upon and included in the hospice plan of care. Patient 13: The medical record contained an order for catheter changes and maintenance that did not include identification of task responsibilities by the facility or hospice.”

    Rule L0774. Standard-level.

  • Coordination of services (42 CFR 418.112(e)(3))

    “Upon patient record review, 2 of 19 (Patients #12,#14) did not have evidence that the hospice provided the following information: • The most recent hospice plan of care specific to each patient • Physician certification and recertification of the terminal illness specific to each patient • Hospice medication information specific to each patient Patients 12, 14: There was no evidence of updated plans of care and certifications of terminal illness in the hospice binders at the facilities.”

    Rule L0781. Standard-level.

All 2 inspections in the last three years
Inspections on record
DateVisitWhat the record says
Sep 10, 2026Reaccreditation inspection by the Accreditation Commission for Health Care12 deficiencies cited
Jun 11, 2026Complaint inspection by the stateNo deficiencies cited

Is it certified?

  • Medicare-certified hospice since Mar 11, 2004.
  • Ownership: for-profit.
  • No deficiency or on record in the last three years.
Source:

CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Has anything been proven against it?

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

Who does the caring?

  • From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 13.7 nurse care minutes per routine home care day, 6.8% of skilled nursing minutes at weekends and a visit near death for 96% of patients who died.
  • Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 22% at home, 50% in assisted living, 27% in a nursing facility, 1% in a skilled nursing facility.
Source:

CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Staffing measures
MeasureThis provider
Nurse care minutes per routine home care day13.7 min
Skilled nursing minutes at weekends6.8%
Visits near death96.0% of patients who died

Who owns it?

  • Southerncare Holdings, Inc. owns 100% directly since Dec 20, 2002.
  • Curo Health Services LLC runs it.
  • 10 owners or officers are people: Ronald C Lazas (corporate officer, 0%); Ronald C Lazas (corporate director, 0%); David Robinson Arnold (corporate officer, 0%); David Robinson Arnold (other role (CMS gives no detail), 0%); Thomas Joseph Dolan (corporate officer, 0%); Eric T Trimas (managing employee (under contract), 0%); David Allen Causby (corporate officer, 0%); David Allen Causby (corporate director, 0%); Janet L Combs (corporate officer, 0%); Erin White (managing employee (on the payroll), 0%).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Ch Services Midco Holdings Inc.Owns 5% or more through other companies100%Feb 5, 2015
Curo Health Services Holdings, Inc.Owns 5% or more through other companies100%Jun 6, 2014
Curo Hospice SC LLCOwns 5% or more through other companies100%Jun 6, 2014
Ksoc Holdings, Inc.Owns 5% or more through other companies100%Dec 1, 2011
Southerncare Holdings, Inc.Owns 5% or more directly100%Dec 20, 2002
Charlotte Midco, LLCOwns 5% or more through other companies100%Aug 11, 2022
Falcon Hospice, LPOwns 5% or more through other companies100%Aug 11, 2022
Charlotte Buyer, Inc.Owns 5% or more through other companies100%Jul 11, 2018
Curo Health Services LLCOwns 5% or more through other companies100%Jun 6, 2014
Curo Health Services LLCRuns it (operational or managerial control)100%Jun 6, 2014
Kah Hospice Company, Inc.Owns 5% or more through other companies100%Mar 1, 2022
Ch Services Group Holdings Inc.Owns 5% or more through other companies100%Feb 5, 2015
Ch Services Holdings Inc.Owns 5% or more through other companies100%Feb 5, 2015
Cd&r Falcon Holdings, LPOwns 5% or more through other companies60%Aug 11, 2022
Kentucky Homecare Parent Inc.Owns 5% or more through other companies40%Aug 11, 2022
Kentucky Homecare Holdings, Inc.Owns 5% or more through other companies40%Aug 11, 2022
Humana Inc.Owns 5% or more through other companies40%Aug 11, 2022
Centerwell Health Services Inc.Owns 5% or more through other companies40%Aug 11, 2022

What do families say?

  • Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 85% rated it 9 or 10 out of 10, and 86% would definitely recommend it.
  • CMS’s Hospice Care Index: 10 of 10 (Jan 1, 2023 to Dec 31, 2024).
  • 99.07% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 81.7% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
Source:

CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 54 of 5
Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold10 of 10

How does it compare nearby?

  • Of the 12 hospices CMS’s data show serving patients in ZIP code 49202, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 9; this one had 12.
Source:

CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.

CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospices, so none are shown.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
  • Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Oct 27, 2026.

From the hospice

The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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