Henry Ford Health Hospice-Central Michigan
A hospice in Jackson, Michigan 49201
100 E Michigan Ave, Suite 400, Jackson, Michigan 49201. (517) 841-6983.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 7 deficiencies cited in the last three years
- 4of 5 family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
7 deficiencies cited in the last three years
The middle of the 15 hospices serving ZIP code 49201 had 9.
The last inspection on record was on Apr 17, 2026: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
7 deficiencies in 2 months of the last 36. Last cited Apr 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Apr 17, 2026: reaccreditation inspection by The Joint Commission6 deficiencies
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EP Training Program (42 CFR 418.113(d)(1)(i))
“Observed in Tracer Activities. In 2 of 2 volunteer record reviews, the hospice surveyor noted that the organization did not make sure they provided initial education and training in emergency management to all new volunteers that is consistent with their roles and responsibilities in an emergency. For example, in the volunteer program review, HOSVOL#1 and HOSVOL#2, did not have documentation that they had been provided emergency management training. This was reviewed and discussed with the Hospice Director,”
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Content of plan of care (42 CFR 418.56(c))
The inspectors’ words, 118 words
“Observed in Record Review. In 4 of 19 patient records reviewed, the hospice surveyor noted that the organization did not make sure goals were specific to each patient’s needs. For example, in HOSRRHV#1, HOSRRHV#2, HOSRRHV#3 and HOSRRHV#4, the goals were not specific to the patient’s care needs. The goals were written the same for every patient. Examples of this include Pain will be 2/10 while on hospice, anxiety will be 2/10 while on hospice services, diet orders will be maintained while on service, medication management will include the patient understands medications while on hospice services and patient will have a bowel movement every 2 days while on hospice services. This was reviewed and discussed with the Hospice Director.”
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Content of plan of care (42 CFR 418.56(c)(4))
“Observed in Record Review. In 2 of 19 patient records reviewed, the hospice surveyor noted that the organization did not make sure they had a complete order for the patient’s plan of care. For example, in HOSRRNHV#4, the patients had a foley catheter with an order for a 16 FR coude foley catheter and in HOSRRNHV#10, foley catheter 16 FR. , did not include the catheter balloon size. This was reviewed and discussed with the Hospice Director.”
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Coordination of services (42 CFR 418.56(e)(2))
The inspectors’ words, 123 words
“Observed in Record Review. In 1 of 19 patient records reviewed, the hospice surveyor noted that the organization did not make sure they followed the the patient’s individualized plan of care. For example, in HOSRRNHV#4, the wound order was to cleanse the wound with saline or wound cleanser, apply alginate, crushed Flagyl and to cover with a foam dressing every 3 days, however, in the clinical note, there were several variations of how the wound care was provided, including cleansing with saline and applying triad. There was also documentation where the wound was cleansed with saline and only documented applying the crushed Flagyl but not the algenate prior to covering with a foam dressing. This was reviewed and discussed with the hospice director.”
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Education (42 CFR 418.60(c))
“Observed in Tracer Activities. In 2 of 2 volunteer records reviewed, the hospice surveyor noted that the organization had not provided infection control education to their volunteers at the time they were oriented to being a volunteer. For example, in VOL#1 and VOL#2, there was no documentation that volunteers had been oriented to infection control practices related to their role. This was reviewed and discussed with the Hospice Directort.”
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N/a (42 CFR 418.110(d)(1)(i))
“Observed in Building Tour. It was observed above the ceiling at the rated fire barrier per the life safety drawings by patient room 20 there were 3 SCAB patches on the fire barrier. This was verified by the Facilities team. The surveyor discussed the Life Safety deficiency with the organization, and it was determined that the following ILSMs will be implemented until the deficiency has been resolved and according to the organization’s ILSM policy:”
Jan 18, 2024: complaint inspection by the state1 deficiency
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Rights of the patient (42 CFR 418.52(c)(1))
The inspectors’ words, 197 words
“Based on record review and interview, the agency failed to ensure effective pain management and symptom control in 1 of 2 (P-1) records reviewed, resulting in the potential for harmful medication effects for this patient. Findings include: P-1: This 76-year-old patient was admitted to hospice care on 5/19/22 with terminal diagnoses of Alzheimer’s disease and dementia. The patient was admitted to hospice residence for respite care on 5/16/23. During record review on 1/18/24, it was noted that the patient was ordered Ativan 1 mg every 6 hours as needed for anxiety; Haldol 1 mg every 6 hours as needed for agitation and restlessness - administer for anxiety if Ativan is ineffective; and NORCO 10-325, 1 tablet every four hours as needed for moderate pain (scale of 4-6) or severe pain (scale of 7-10). On three occasions (5/17/23 at 2:30 p.m., 5/22/23 at 8:05 a.m., and 5/22/23 at 2:11 p.m.), the LPN (Staff-F) administered Ativan, Haldol, and NORCO together when the order for Haldol states to administer, “....if Ativan is ineffective.” This finding was reviewed and acknowledged by the administrator (Staff-A), quality RN (Staff-D), and director of post-acute services (Staff-G) during an interview on 1/18/24 at 3:30 p.m.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Apr 17, 2026 | Reaccreditation inspection by The Joint Commission | 6 deficiencies cited |
| Jan 18, 2024 | Complaint inspection by the state | 1 deficiency cited |
Is it certified?
- Medicare-certified hospice since Jun 17, 1987.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 1 deficiency cited in the last three years came from an inspection that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 29.8 nurse care minutes per routine home care day, 20.9% of skilled nursing minutes at weekends and a visit near death for 97% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 65% at home, 5% in assisted living, 8% in a skilled nursing facility, 22% in an inpatient hospice.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 29.8 min |
| Skilled nursing minutes at weekends | 20.9% |
| Visits near death | 97.0% of patients who died |
Who owns it?
- Healthlink owns 100% directly since Aug 11, 2007.
- 12 owners or officers are people: Michael A. Grisdela (managing employee (on the payroll)); Jon M Lake (corporate director); Jeremy Michael Curtis (managing employee (on the payroll)); Emily Moorhead (corporate director); Robin S. Damschroder (corporate officer); Chelsea Page (corporate officer); Sandra Place (corporate director); Colleen Elizabeth Howing (managing employee (on the payroll)); Angela Eagling (corporate officer); Angela Eagling (managing employee (on the payroll)); Christina Marie Siders (corporate officer, 0%); Al Kauffman (corporate director).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Henry Ford Health System | Owns 5% or more through other companies | 100% | Apr 1, 2016 |
| Healthlink | Owns 5% or more directly | 100% | Aug 11, 2007 |
| Henry Ford Allegiance Health Group | Owns 5% or more through other companies | 100% | Aug 11, 2007 |
What do families say?
- Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 84% rated it 9 or 10 out of 10, and 86% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 99.84% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 81.1% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 4 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 15 hospices CMS’s data show serving patients in ZIP code 49201, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 9; this one had 7.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Henry Ford Health Hospice-Central Michigan This hospice | 7 |
| Elara Caring | 11 |
| Gentiva II | 12 |
| Optimal Care Hospice | 2 |
| Trinity Health at Home Southeast Michigan | 10 |
| Arbor Hospice | 7 |
| Hospice of Hillsdale County | 9 |
| Elara Caring | 20 |
| Heartland Hospice (Mason) | 13 |
| Compass - Cass City | 6 |
| Crossbridge Hospice | 9 |
| Residential Hospice | 9 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.