Continuum Care of Mass, LLC
A hospice in Fall River, Massachusetts 02723
21 Father Devalles Blvd, Suite 204, Fall River, Massachusetts 02723. (434) 977-9715.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 12 deficiencies cited in the last three years
- 4of 5 family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
12 deficiencies cited in the last three years
The middle of the 14 hospices serving ZIP code 02723 had 3.
The last inspection on record was on Jan 15, 2026: a reaccreditation inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
12 deficiencies in 1 month of the last 36. Last cited Jan 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Jan 15, 2026: reaccreditation inspection by the Accreditation Commission for Health Care12 deficiencies
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Rights of the patient (42 CFR 418.52(c)(4))
“Upon patient record review,1 of 19 (Patient #2) did not have evidence that the patient chooses a health care provider, including an attending physician Patient #2: Election Statement: MD Choice section with patient’s decision to choose or not choose physician are both blank, although there is a physician name written in.”
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Timeframe for completion of assessment (42 CFR 418.54(b))
“Upon patient record review 1 of 19 (Patient #14) did not have evidence in the patient record that the hospice interdisciplinary group, in consultation with the individual’s attending physician (if any), completed the comprehensive assessment no later than 5 calendar days after the election of hospice care. Patient #14: Spiritual assessment not completed within 5 days. RN saw patient and marked unable to respond to most related inquiries. SC did not visit until 11/19/25.”
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Content of comprehensive assessment (42 CFR 418.54(c)(6))
The inspectors’ words, 147 words
“Upon patient record review, 3 of 19 records (Patient #4, 5, 8) did not have evidence in the patient record that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. This review includes, but is not limited to: • Effectiveness of drug therapy • Drug side effects • Actual or potential drug interactions • Duplicate drug therapy • Drug therapy currently associated with laboratory monitoring Patient #4: Meds on hospice profile, but not on patient facility profile include Cetirizine. There are discrepancies in Trazodone dosages. Interview with hospice staff confirmed discrepancies. Hospice reconciled variances during survey. Patient #5: Medications listed on facility profile, but not on hospice profile include Potassium 10 mEq. Medications listed on hospice profile, but not on facility profile include Furosemide, Eliquis Patient #8: Patient resides in SNF. Facility and Hospice dosages vary for Metoprolol.”
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Content of plan of care (42 CFR 418.56(c))
“Upon patient record review, 1 of 19 (Patient #13) did not have evidence in the patient record that the hospice has developed an individualized written plan of care for each patient. The plan of care must reflect patient/family goals and interventions based on the problems identified in the initial, comprehensive, and updated comprehensive assessments. The plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions. Patient #13: Admitted with pacemaker. No related problems, goals or interventions- updated during survey.”
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Review of the plan of care (42 CFR 418.56(d))
The inspectors’ words, 100 words
“Upon patient record review, 2 of 19 (Patient #4, 13) did not have evidence that a revised plan of care includes information from the patient’s updated comprehensive assessment and must note the patient’s progress towards outcome/goals from the plan of care. Patient #4: 1/4/26 SN note referencing signs/symptoms of flu. Tamiflu ordered. No update to problems, goals interventions. Updated during survey. Patient #13: Patient experienced fall in December that was reported to SN visit 12/13/25 a few days later. Patient had reddened area to face subsequently with Augmentin and Ibuprofen ordered. No update to problem, goals, interventions. Updated during survey.”
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Coordination of services (42 CFR 418.56(e)(2))
The inspectors’ words, 113 words
“Upon client record review, 2 of 19 (Patient #6,14) did not have evidence that the IDG ensures that the care and services are provided in accordance with the plan of care. Patient #6: For Dec 9, 25 and Jan 6, 2026 IDG, Volunteer Coordinator notes say patient is receiving volunteer services 2x/month. There is no ordered frequency for current cert period 12/4-02/01/26. (Previous order 10/19-10/25 for vol 1wk1.). Interview with staff confirm that Volunteer frequency order was inadvertently omitted from 12/4/25 Plan of Care. Updated during survey. Patient #14: Nurse documents performing wound care to ankle/foot, (including but not limited to 11/20/25 SN visit) but no evidence of physician orders. Updated during survey.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(1))
The inspectors’ words, 222 words
“Upon patient record review, 3 of 19 (Patient #6, 10, 12) did not have evidence in the patient record that hospice aide assignments and duties are: • Assigned to a specific patient by a registered nurse that is a member of the interdisciplinary group • Written patient care instructions for a hospice aide must be prepared by a Registered Nurse who is responsible for the supervision of a hospice aide as specified under paragraph (h) of 418.76 • There is evidence in the patient record that the plan of care; indicate what tasks are to be done by the Aide and the frequency of these tasks. The use of “PRN” or “per patient choice”, for any task, whether personal care or non-personal care tasks, are not acceptable Patient #6: 12/30/25 and 1/2/26 SN notes, RN references (ordered) ground textured diet with thin liquids related to aspiration precautions. Hospice Aide tasks include assist with feeding at every visit if present at meal time and offer sips of liquids at every visit, but diet not specified. Updated during survey. Patient #10: Patient has oxygen 2-4 liters prescribed. No reference to oxygen or related safety precautions for Hospice Aide Care Plan. Updated during survey. Patient #12: Patient’s prescribed medications include Eliquis, with no reference to safety/bleeding precautions for Hospice Aide Care Plan. Updated during survey.”
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Hospice aide assignments and duties (42 CFR 418.76(g)(2))
“Upon patient record review 1 of 19 (Patient #9) did not have evidence documentation in the patient record that a hospice aide provides services that are: • Ordered by the interdisciplinary group • Included in the plan of care • Permitted to be performed under state law by such hospice aide • Consistent with the hospice aide training Patient #9: Hospice Aide to change linens weekly, but changed 12/11, 12/12, 12/25, 12/26, 1/1, 1/2, 1/8, 1/9.”
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Level of activity (42 CFR 418.78(e))
“Upon observation, there was no evidence the annual report documents the use of volunteers providing day to day administrative and/or direct patient care services in an amount that, at a minimum, equals 5 percent of the total patient care hours of all paid hospice employees and contract personnel. Upon review of volunteer cost savings for CY2025, 3 out of 4 quarters were under 5% for a total of 3.72% for CY 2025.”
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Initial certification of terminal illness (42 CFR 418.102(b))
The inspectors’ words, 116 words
“Upon patient record review, 1 of 19 (Patient #14) did not have evidence that there is a physician’s brief narrative explanation of the clinical findings that supports a life expectancy of 6 months or less as part of the certification forms, or as an addendum to the certification forms. Patient #14: Initial CTI narrative 11/5/25 identifies patient as 77 year old male with recent dx of pancreatic cancer with mets to liver. Patient list and Care Plan say hospice diagnosis of Alzheimer’s with no reference to pancreatic cancer. Care Plan further identifies patient age as 82 yo female. Interview with staff confirm the information in narrative refers to a different patient. Staff contacted MD during survey.”
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Content (42 CFR 418.104(a)(2))
“Upon patient client record review, 1 of 19 (Patient #2) did not have evidence that each patient record contains: • Signed copies of the notice of patient rights in accordance with 418.52 • Signed election statement in accordance with 418.24 Patient #2: Election Statement: MD Choice section with patient’s decision to choose or not choose physician are both blank, although there is a physician name written in.”
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Content (42 CFR 418.104(a)(7))
“Upon patient client record review, 1 of 19 (Patient #15) did not evidence that each patient record contains physician orders. Patient#15: Patient relocated out of service area, but there was no physician discharge order.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jan 15, 2026 | Reaccreditation inspection by the Accreditation Commission for Health Care | 12 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Aug 16, 2019.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 11.1 nurse care minutes per routine home care day, 11.5% of skilled nursing minutes at weekends and a visit near death for 95.8% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 17% at home, 48% in assisted living, 36% in a nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 11.1 min |
| Skilled nursing minutes at weekends | 11.5% |
| Visits near death | 95.8% of patients who died |
Who owns it?
- Care Hospice, Inc. owns 100% directly since Jul 16, 2020.
- 11 owners or officers are people: John B Hunter (owns 5% or more through other companies, 9.42%); Jesse Reo Moore (corporate officer); Jesse Reo Moore (managing employee (on the payroll)); Julianne H Hetzler (managing employee (under contract)); Jeffery J. Holm (managing employee (on the payroll)); Bart K Valdez (corporate officer); Bart K Valdez (managing employee (on the payroll)); Grant Brown (corporate officer); Grant Brown (managing employee (on the payroll)); Dana K Reid (corporate officer); Dana K Reid (managing employee (on the payroll)).
- A private-equity firm is among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Care Hospice, Inc. | Owns 5% or more directly | 100% | Jul 16, 2020 |
| Care Hospice Acquisition, Inc. | Owns 5% or more through other companies | 100% | Jul 16, 2020 |
| Hospice Care Buyer, Inc. | Owns 5% or more through other companies | 100% | Dec 9, 2020 |
| Hospice Care Holdings, L.P. | Owns 5% or more through other companies | 100% | Dec 9, 2020 |
| Hospice Care Intermediate I, Inc. | Owns 5% or more through other companies | 100% | Dec 9, 2020 |
| Hospice Care Intermediate II, Inc. | Owns 5% or more through other companies | 100% | Dec 9, 2020 |
| Thl Equity Fund VIII Investors (Hospice Care), L.P. | Owns 5% or more through other companies | 29.16% | Dec 9, 2020 |
| Thomas H. Lee Parallel Fund VIII, L.P. | Owns 5% or more through other companies | 27.44% | Dec 9, 2020 |
| Thomas H. Lee Equity Fund VIII, L.P. | Owns 5% or more through other companies | 15.07% | Dec 9, 2020 |
What do families say?
- Family caregivers rate it 4 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 85% rated it 9 or 10 out of 10, and 87% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 96.81% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 83.8% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 4 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 14 hospices CMS’s data show serving patients in ZIP code 02723, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 3; this one had 12.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Accentcare Hospice of Massachusetts | 5 |
| Continuum Care of Mass, LLC This hospice | 12 |
| Bristol Hospice LLC | 4 |
| Hanover Hospice | 5 |
| Hopehealth Hospice & Palliative Care | 13 |
| Old Colony Hospice, Inc. | 3 |
| Hospice and Palliative Care | 1 |
| Community Nurse Home Care, Inc. | 1 |
| Beacon Hospice, An Amedisys Company | 3 |
| Ascend Hospice | 2 |
| Trinity Hospice, LLC | 3 |
| Compassionate Care Hospice of Southeastern Massachusetts LLC | 1 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.