Hopehealth Hospice & Palliative Care
A hospice in Attleboro, Massachusetts 02703
10 Emory Street, Attleboro, Massachusetts 02703. (508) 957-0200.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 13 deficiencies cited in the last three years
- 3of 5 family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean4
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Condition-level deficiency
- For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual.
What did inspectors find?
13 deficiencies cited in the last three years
The middle of the 20 hospices serving ZIP code 02703 had 4.
The last inspection on record was on May 20, 2025: a follow-up inspection by The Joint Commission.
2 deficiencies at condition level, the more serious of CMS’s two levels
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
13 deficiencies in 2 months of the last 36. Last cited May 2025. Most serious: Condition-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
May 20, 2025: follow-up inspection by The Joint Commission1 deficiency
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Content of plan of care (42 CFR 418.56(c)(2))
The inspectors’ words, 108 words
“Observed in Record Review. In 1 of 5 patient records reviewed, the organization failed to provide the scope and frequency of services necessary to meet the patient’s and family’s needs as were assessed during the admission process by the hospice team.. In review of RRNHV #4 the Psychosocial Assessment completed at the start of care stated that the wife was interested in home health aide (HHA) services for the patient however the organization failed to provide home health services and instead provided the patient and wife with information on an agency where they could get HHA services. This was validated with the Senior Director of Quality & Compliance.”
Apr 11, 2025: reaccreditation inspection by The Joint Commission12 deficiencies
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Timeframe for completion of assessment (42 CFR 418.54(b))
The inspectors’ words, 187 words
“Observed in Individual Tracer. In 9 of 20 patient records reviewed, The surveyor noted that (RRHV#1) the psycho-social assessment was not completed until day ten and there was no evidence that the patient had deferred the visit. Also, there was no bereavement risk assessment completed until day ten. In (RRHV#3), the psycho-social assessment was not completed until day six. Also, in (RRNHV#7) there was no psycho-social assessment completed until two months after the patient was admitted. A bereavement risk assessment was never completed for (RRNHV#7, or (RRNHV#11). In (RRNHV#14) the social worker was refused by the patient, and a psycho-social and bereavement assessment was not completed by other members of the interdisciplinary team. In (RRNHV#17), the psycho-social assessment and bereavement risk assessment was not completed until day seven. In (RRNHV#18) the spiritual and bereavement risk assessments were not completed until day ten and there was no evidence that a psycho-social assessment was completed by either social services or nursing. In (RRNHV#19) there was no evidence that a psycho-social assessment or bereavement risk assessment was completed in five days, or since. This was confirmed with the quality director.”
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Content of comprehensive assessment (42 CFR 418.54(c)(5))
The inspectors’ words, 277 words
“Observed in Individual Tracer. In 6 of 20 patient records reviewed, The surveyor (RRHV#2) noted that the patient had recently experienced recent seizures. The certification and nursing assessments acknowledged seizures; however, there was no description of the severity of the seizures documented in the patient record, The surveyor noted that the nurse discussed the use of lorazepam for seizures with the caregiver. In (RRNHV#8), the surveyor noted that the assessment indicated that the patient had a stage 3 wound; however, a wound assessment had not been completed and there was no evidence in the record that the nurse had observed the wound. Also, the patient was prescribed an anticonvulsant and had a recent history of seizure; however, there was no assessment of the severity of seizures. In (RRNHV#10-Pedi), the surveyor noted that the patient had several medications ordered for seizure management and the parent acknowledged that the child was at risk for future seizures; however, there was no evidence in the record that a seizure assessment had been completed, that described the severity of the symptoms. In (RRNHV#11), there was no assessment of the patients diabetes and blood glucose monitoring even though the physician had ordered that blood glucose monitoring occur daily as the patient’s insulin was discontinued. In (RRNHV#13) there was no assessment of the severity of anxiety, in (RRNHV#15) there was no assessment of the patient G-tube insertion site or the patient’s safe use of oxygen in the home when it was initiated in February or since. In (RRNHV#19) there was no assessment of the severity of ascites, itching or nausea and vomiting as noted in the visit notes. This was confirmed with the director.”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 135 words
“Observed in Record Review. In 2 of 20 patient records reviewed, The surveyor noted (RRNHV#9) that the plan of care orders were not updated and a verbal order was not put into writing as required by organizational policy. The physician order indicated that the PT INR was to be completed every 2 weeks. A nurse visit note indicated that the order was changed and that the INR was to be obtained in three weeks; however, the verbal order was not written and the dosing for the Warfarin change, was not documented in the plan of care or physician order. Also, in (RRNHV#11) the physician summary indicated that the patient’s blood glucose was to be monitored daily; however, there was no plan of care or order for blood glucose monitoring. This was confirmed with the director.”
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Quality assessment & performance improvement (42 CFR 418.58)
“Observed in Document Review. During a review of the Hospice QAPI program, the quality director confirmed that the program had not involved all services provided by the organization, specifically, bereavement and contracted services.”
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Nursing services (42 CFR 418.64(b)(1))
The inspectors’ words, 113 words
“Observed in Record Review. In 2 of 20 patient records reviewed, The surveyor noted that (RRNHV#15) the plan of care included orders to assess the G-tube site every visit; however, there was no evidence that the assessment was completed on the initial assessment or on the next three nursing visits. It was not assessed until week four. In (RRNHV#17), the surveyor noted that the plan of care included orders for MSW/social services 1 x a month; however, there was no evidence in the record that an assessment was completed until month two and no further visits were provided for the next three benefit periods. There was no evidence that the patient had refused.”
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Supervision of hospice aides (42 CFR 418.76(h)(1)(i))
“Observed in Individual Tracer. In 1 of 2 records with home health aide, The surveyor noted (RRHV#3) that there was no evidence in the record that the hospice aide had been supervised for a period of 30 days in February to March. This was confirmed with the quality director.”
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Governing body and administrator (42 CFR 418.100(b))
“Observed in Record Review. In 20 of 20 patient records reviewed, The surveyor noted that there was no evidence that the governing body and leadership had established requirements to support patient care treatment and services as evidenced by a condition level finding at 418.54, 418.56 and 418.100 as significant issues with care planning, physician orders and there were instances of not following physician orders as per policy.”
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Professional management responsibility (42 CFR 418.100(e)(1))
“Observed in Tracer Activities. During a review of contracts, the administrator confirmed that their contracts did not include how the organization would evaluate their contracted services, specifically pharmacy, DME, nursing homes and GIP/respite.”
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Use and mintenance of equipment and supplies (42 CFR 418.106(f)(2))
“Observed in Individual Tracer. In 2 of 6 home visits conducted, The surveyor noted (RRHV#1) that an E-tank was stored in a standing position without support and there was no evidence that the patient/caregiver had been educated about how to store the tanks. Also, in (RRHV#3) the surveyor observed six E-tanks stored upright without support. There was no evidence in the record that the patient or the ALF staff were educated about the safe storage of the tanks. This was confirmed with the quality director.”
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Inpatient care provided under arrangements (42 CFR 418.108(c)(6))
“Observed in Document Review. Upon interview, the quality director and administrator confirmed that the organization had not developed a process to evaluate their contracted services.”
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Hospice plan of care (42 CFR 418.112(d)(1))
“Observed in Individual Tracer. In 1 of 3 patient records for SNF, The surveyor noted (RRHV#6) that the patient resided in a skilled nursing facility. There was no information in the plan of care about which providers were responsible for performing the respective functions including medication administration, one-to-one feeding, Hoyer lift transfers and other care needs. This was required in the contract and confirmed with the quality director.”
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Criminal background checks (42 CFR 418.114(d)(2))
“Observed in HR File Review. In 1 of 2 volunteer records reviewed, the Volunteer Coordinator confirmed that the required Massachusetts’ home health aide registry check (as part of the background check) was not found in the record.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| May 20, 2025 | Follow-up inspection by The Joint Commission | 1 deficiency cited |
| Apr 11, 2025 | Reaccreditation inspection by The Joint Commission | 12 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Jul 24, 1986.
- Ownership: non-profit.
- Cited at For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. in the last three years: it didn’t meet a whole condition of Medicare’s rules.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 15.3 nurse care minutes per routine home care day, 13% of skilled nursing minutes at weekends and a visit near death for 96.8% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 61% at home, 15% in assisted living, 20% in a nursing facility, 3% in a hospital, 1% elsewhere.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 15.3 min |
| Skilled nursing minutes at weekends | 13% |
| Visits near death | 96.8% of patients who died |
Who owns it?
- Hopehealth runs it.
- 30 owners or officers are people: Deborah J Cornwall (corporate director, 0%); Kwame Dapaah Afriyie (corporate director, 0%); Vincent Mor (corporate officer, 0%); Vincent Mor (corporate director, 0%); Christopher J Marsella (corporate director, 0%); Edward W Martin (managing employee (on the payroll), 0%); Edward W Martin (runs it (operational or managerial control), 0%); Keith D Kelly (corporate director, 0%); Mark R Young (corporate director); Mark A Tracy (corporate officer, 0%); Mark A Tracy (corporate director, 0%); Peter Karczmar (corporate director, 0%); Paul J Stajduhar (corporate director, 0%); Marcia Neiberg (corporate director, 0%); Janet M Cooper-Nelson (corporate director, 0%); Jeffrey Bradley (corporate director, 0%); Stephen G Soscia (corporate director, 0%); Michael Disandro (corporate officer, 0%); Michael Disandro (corporate director, 0%); Loretta Winde (managing employee (on the payroll), 0%); Carie Bailey (corporate officer, 0%); Carie Bailey (corporate director, 0%); Stephanie Lee (managing employee (on the payroll)); Theresa Moore (corporate director); Susan Desanto-Madeya (corporate director, 0%); Kenneth E Arnold (corporate director, 0%); Diana M. Franchitto (corporate officer, 0%); Diana M. Franchitto (corporate director, 0%); Diana M. Franchitto (managing employee (on the payroll), 0%); Ruth D Fain (corporate director, 0%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Hopehealth | Runs it (operational or managerial control) | 0% | Jan 1, 2016 |
What do families say?
- Family caregivers rate it 3 of 5 in CMS’s survey (Oct 1, 2023 to Sep 30, 2025): 80% rated it 9 or 10 out of 10, and 84% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 99.9% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 76.8% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | 3 of 5 |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 20 hospices CMS’s data show serving patients in ZIP code 02703, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 4; this one had 13.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Hopehealth Hospice & Palliative Care This hospice | 13 |
| Old Colony Hospice, Inc. | 3 |
| Accentcare Hospice of Massachusetts | 5 |
| Beacon Hospice, An Amedisys Company | 3 |
| Ascend Hospice | 2 |
| Hospice Services of Massachusetts | 3 |
| Trinity Hospice, LLC | 3 |
| Accentcare Hospice & Palliative Care of Massachuse | 8 |
| Compassionate Care Hospice of Southeastern Massachusetts LLC | 1 |
| West River Hospice | 3 |
| Faith and Family Hospice | 10 |
| Continuum Care of Mass, LLC | 12 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.