Hanover Hospice
A hospice in Fall River, Massachusetts 02720
10 North Main Street, Fall River, Massachusetts 02720. (508) 675-7583.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 5 deficiencies cited in the last three years
- Not rated family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
5 deficiencies cited in the last three years
The middle of the 16 hospices serving ZIP code 02720 had 4.
The last inspection on record was on Mar 13, 2026: a reaccreditation inspection by The Joint Commission.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
5 deficiencies in 1 month of the last 36. Last cited Mar 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Mar 13, 2026: reaccreditation inspection by The Joint Commission5 deficiencies
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Content of plan of care (42 CFR 418.56(c)(3))
The inspectors’ words, 176 words
“Observed in Record Review. In 3 of 10 patient records reviewed, In (RRNHV#4) the surveyor noted that there were no measurable outcomes on POC for any of the goals listed. For example, the goals were maintain independence, have desired comfort level, understand and comply with O2. Also, there were no time frames for any goals or they were for the certification period. On (RRNHV#5) the goals were pain to acceptable level and was not measurable or timed. The assessment indicated that the patient developed a wound in March; however, the care plan was not updated to manage the wound and did not have a goal or interventions, only the order on file. In (RRNHV#7), the plan of care goals were all for the end of initial certification period and did not include short term goals for symptom management. For example the patient assessment indicated a nausea score of 8/10 and the patient was ordered Zofran; however, there was no goal that was measurable or short term to address the symptoms. This was confirmed with the director.”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 161 words
“Observed in Individual Tracer. In 4 of 10 patient records reviewed, The surveyor noted (RRHV#1) that the medication orders were incomplete. There was no indication for use for Lidocaine patch prn, Percocet prn and Tylenol oral prn. Also, the patient was ordered three medications (Tylenol, Percocet and Morphine) for pain; however there was no information about in which order to give/take the analgesics. Also, on (RRHV#2) the plan of care orders for Acetaminophen, Miconazole, and Oxycodone-Acetaminophen prn, did not include an indication for use and there was no differentiation of when to give the two analgesics. In (RRHV#3) the orders for Acetaminophen and Bisacodyl prn did not include an indication for use. In (RRNHV#4) there was no indications for prn orders for Tylenol, Albuterol, Calcium Carbonate, Dulcolax supp., Fleet Enema, MOM, and Hydromorphone. Also, there was no frequency for the Dulcolax supp or the Fleet enema or sequence for administering the analgesic and constipation medications. This was confirmed with the director.”
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Coordination of services (42 CFR 418.56(e)(2))
“Observed in Individual Tracer. In 1 of 3 home visits conducted, The surveyor noted (RRHV#3), that the nurse prefilled the patient’s medi-planner without referencing the medication profile, as ordered on the plan of care. This was confirmed with the director.”
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Training (42 CFR 418.100(g)(3))
“Observed in HR File Review. In 2 of 10 HR files reviewed, The surveyor noted that there was no evidence in the personnel file (HR#4MD) and (HR#5AMD) that competency was evaluated upon hire or in the last three years. This was confirmed with the director.”
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Hospice plan of care (42 CFR 418.112(d)(1))
The inspectors’ words, 100 words
“Observed in Individual Tracer. In 3 of 3 SNF patient records, The surveyor noted (RRNHV#4) that the plan of care did not identify which provider was responsible for performing the functions that had been agreed upon and included in the plan of care. There was no indication of who was to administer medications and treatments or the coordination of care needs between the hospice and the facility. Also, in (RRNH#6) there was no identification of which provider was to perform and assess wound care and administer medications. This was also the case for (RRNHV#9). This was confirmed with the director.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Mar 13, 2026 | Reaccreditation inspection by The Joint Commission | 5 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Feb 25, 2011.
- Ownership: for-profit.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 9.8 nurse care minutes per routine home care day, 3.2% of skilled nursing minutes at weekends and a visit near death for 93.3% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 5% at home, 13% in assisted living, 82% in a skilled nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 9.8 min |
| Skilled nursing minutes at weekends | 3.2% |
| Visits near death | 93.3% of patients who died |
Who owns it?
- Clifton Hospice Operating Company LLC owns 100% directly since Oct 20, 2021.
- 4 owners or officers are people: Michael Vincent Feist (owns 5% or more through other companies, 100%); Michael Vincent Feist (corporate officer, 100%); Vivian P Demers (managing employee (on the payroll), 100%); Michael A Campbell (managing employee (under contract), 100%).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Clifton Hospice Operating Company LLC | Owns 5% or more directly | 100% | Oct 20, 2021 |
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- In CMS’s survey of family caregivers (Oct 1, 2023 to Sep 30, 2025): 86% rated it 9 or 10 out of 10, and 86% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 100% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 47.9% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 16 hospices CMS’s data show serving patients in ZIP code 02720, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 4; this one had 5.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| Hanover Hospice This hospice | 5 |
| Accentcare Hospice of Massachusetts | 5 |
| Continuum Care of Mass, LLC | 12 |
| Bristol Hospice LLC | 4 |
| Hopehealth Hospice & Palliative Care | 13 |
| Hospice and Palliative Care | 1 |
| Community Nurse Home Care, Inc. | 1 |
| Beacon Hospice, An Amedisys Company | 3 |
| New England Hospice II, LLC | 10 |
| Ascend Hospice | 2 |
| Compassionate Care Hospice of Southeastern Massachusetts LLC | 1 |
| Sunset Hospice | 1 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.