Anchor of Hope Hospice
A hospice in Carmel, Indiana 46032
973 Keyston Avenue Way N, Carmel, Indiana 46032. (317) 668-1011.
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The short answer
Record last released by CMS on Oct 23, 2026.
- 3 deficiencies cited in the last three years
- Not rated family caregiver rating
- 9of 10 CMS’s Hospice Care Index
Each figure’s source sits beside it, in its section below.
What these words mean2
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
3 deficiencies cited in the last three years
The middle of the 34 hospices serving ZIP code 46032 had 5.
The last inspection on record was on Feb 11, 2026: a reaccreditation inspection by the Accreditation Commission for Health Care.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
When those deficiencies happened
3 deficiencies in 1 month of the last 36. Last cited Feb 2026. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Feb 11, 2026: reaccreditation inspection by the Accreditation Commission for Health Care3 deficiencies
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Content of comprehensive assessment (42 CFR 418.54(c)(6))
The inspectors’ words, 240 words
“Upon patient record review, 4 of 14 (Patient #4, 6, 7, 9) did not contain evidence that a review was completed of all prescription and non-prescription medications, including herbal remedies that could affect drug therapy. Patient #4: Order date 05/31/24: Artificial Tears 1 drop “BID-twice daily eye” Did not state which eye(s). Ordered date 11/23/23: Calmoseptine 0.44-20.6% External Ointment topically “PRN-q8hr-every 8 hours as needed skin”. Did not state where to apply on skin. Order date 10/29/23: Nystatin 100,000 UNIT/GM External Cream “BID-Twice Daily skin”. Did not state where to apply on skin. Patient #6: Order date 12/23/25: “Triamcin Cream-Gauz Silic Tape 0.1% 2 inch PRN-BID-Twice Daily as needed transdermal”. Did not state where to apply transdermal. Patient #7: Order date 10/09/25: Acetaminophen 500mg “2 tablets q8hr give 2 tables by mouth every 8 hours” and “Acetaminophen 650mg Rectal Suppository 1 suppository PRN-q4hr-every 4 hours a needed”. There was no maximum dose listed. Voltaren Arthritis Pain 1% External Gel “thin layer QID-Four Times Daily topical Apply thin layer to arthritic areas 4 times a day”. There was no indication to what arthritic areas. Order date 01/21/26: Xdemvy 0.25% Ophthalmic Solution “1 drop q12hr-every 12 hours eye one drop in affected eye every 12 hours for 6 weeks”. Did not indicate which eye was affected. Patient #9: Order date 11/15/24: Diclofenac gel 1% “PRN-QID- Four times Daily As Needed affected area Max 32GM a day”. Did not state where to apply.”
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Content of plan of care (42 CFR 418.56(c)(4))
The inspectors’ words, 245 words
“Upon patient record review, 4 of 14 (Patient #4, 6, 7, 9) did not have evidence the plan of care must include all services necessary for the palliation and management of the terminal illness and related conditions, including medications and treatments. Patient #4: POC/Order date 05/31/24: Artificial Tears 1 drop “BID-twice daily eye” Did not state which eye(s). Ordered date 11/23/23: Calmoseptine 0.44-20.6% External Ointment topically “PRN-q8hr-every 8 hours as needed skin”. Did not state where to apply on skin. POC/Order date 10/29/23: Nystatin 100,000 UNIT/GM External Cream “BID-Twice Daily skin”. Did not state where to apply on skin. Patient #6: POC/Order date 12/23/25: “Triamcin Cream-Gauz Silic Tape 0.1% 2 inch PRN-BID-Twice Daily as needed transdermal”. Did not state where to apply transdermal. Patient #7: POC/Order date 10/09/25: Acetaminophen 500mg “2 tablets q8hr give 2 tables by mouth every 8 hours”. Acetaminophen 650mg Rectal Suppository 1 suppository PRN-q4hr-every 4 hours a needed”. There was no maximum dose listed. Voltaren Arthritis Pain 1% External Gel “thin layer QID-Four Times Daily topical Apply thin layer to arthritic areas 4 times a day”. There was no indication to what arthritic areas. Order date 01/21/26: Xdemvy 0.25%b Ophthalmic Solution “1 drop q12hr-every 12 hours eye one drop in affected eye every 12 hours for 6 weeks”. Did not indicate which eye was affected. Patient #9: POC/Order date 11/15/24: Diclofenac gel 1% “PRN-QID- Four times Daily As Needed affected area Max 32GM a day”. Did not state where to apply.”
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Level of activity (42 CFR 418.78(e))
“Upon observation, there was no evidence the annual report documents the use of volunteers providing day to day administrative and/or direct patient care services in an amount that, at a minimum, equals 5 percent of the total patient care hours of all paid hospice employees and contract personnel. For calendar year 2025 volunteer total was only 1.21%.”
The one inspection in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Feb 11, 2026 | Reaccreditation inspection by the Accreditation Commission for Health Care | 3 deficiencies cited |
Is it certified?
- Medicare-certified hospice since Mar 8, 2023.
- CMS doesn’t list its type of ownership.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency or CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3. on record in the last three years.
CMS, Hospice General Information. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Has anything been proven against it?
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- 0 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
Who does the caring?
- From Medicare claims (Jan 1, 2023 to Dec 31, 2024): 12.1 nurse care minutes per routine home care day, 7.7% of skilled nursing minutes at weekends and a visit near death for 100% of patients who died.
- Where its patients were cared for (Jan 1, 2024 to Dec 31, 2024): 19% at home, 79% in assisted living, 2% in a nursing facility.
CMS, Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | This provider |
|---|---|
| Nurse care minutes per routine home care day | 12.1 min |
| Skilled nursing minutes at weekends | 7.7% |
| Visits near death | 100.0% of patients who died |
Who owns it?
- 17 owners or officers are people: Chad Anderson (owns 5% or more directly, 16.26%); Chad Anderson (corporate director, 16.26%); Jamie Lopez (owns 5% or more directly, 15.39%); Jamie Lopez (corporate director, 15.39%); William Anderson (owns 5% or more directly, 13.07%); William Anderson (corporate director, 13.07%); Candice Montoya (owns 5% or more directly, 12.5%); Candice Montoya (corporate director, 12.5%); Jennifer Plunkett (owns 5% or more directly, 12.5%); Jennifer Plunkett (corporate director, 12.5%); Reggina M Mattis (owns 5% or more directly, 12.13%); Reggina M Mattis (corporate officer, 12.13%); Heather Clark (owns 5% or more directly, 11.8%); Heather Clark (corporate director, 11.8%); Jane Anderson (owns 5% or more directly, 6.39%); Jane Anderson (corporate director, 6.39%); Reggina M Mattis (managing employee (on the payroll)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospice All Owners and Hospice Enrollments. Released Sep 29, 2026. Updated quarterly.
What do families say?
- CMS gives no family caregiver survey rating: “The number of cases is too small to report Star Ratings.”
- In CMS’s survey of family caregivers (Oct 1, 2023 to Sep 30, 2025): 85% rated it 9 or 10 out of 10, and 89% would definitely recommend it.
- CMS’s Hospice Care Index: 9 of 10 (Jan 1, 2023 to Dec 31, 2024).
- 95.28% of patients were assessed on all seven of CMS’s measures at the start of care (Oct 1, 2024 to Sep 30, 2025); 83.1% had visits from a nurse or social worker on at least 2 of their last 3 days (Jan 1, 2023 to Dec 31, 2024).
CMS, CAHPS Hospice Survey and Hospice Provider Data. Released Aug 26, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Family caregiver survey ratingCMS star rating from its survey of patients’ family caregivers, 1 to 5 | Not rated |
| Hospice Care IndexCMS’s Hospice Care Index, 0 to 10 (higher is better): a point for each of ten measures from Medicare claims on which the hospice meets CMS’s threshold | 9 of 10 |
How does it compare nearby?
- Of the 34 hospices CMS’s data show serving patients in ZIP code 46032, where this hospice’s office is, the middle number of deficiencies cited in the last three years was 5; this one had 3.
CMS, Hospice ZIP Data. Released Aug 26, 2026. Updated quarterly.
CMS, QCOR hospice inspection reports. Released Oct 23, 2026. Updated quarterly.
| Place | Deficiencies, 3 years |
|---|---|
| The Care Team Hospice | 19 |
| Optimal Care Hospice | 2 |
| Anchor of Hope Hospice This hospice | 3 |
| Luminary Hospice | 3 |
| Select Hospice LLC | 5 |
| Corsocare Hospice of Indiana, LLC | Not given |
| Legacy Hospice LLC | 4 |
| Compassus-Indianapolis Metro | 5 |
| Indiana University Health Hospice | 8 |
| Aseracare Hospice | 13 |
| Main Street Hospice, LLC | 3 |
| Suburban Hospice, Inc. | 4 |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospices, so none are shown.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- CMS ended its Special Focus Program for hospices with serious problems on Feb 14, 2025, so no hospice is marked as one.
- Hospice quality measures have a gap from October 2025: CMS replaced its patient assessment then, and public results from the new one (HOPE) are expected around November 2027.
Sources
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Centers for Medicare & Medicaid Services, Hospice General Information (yc9t-dgbk).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Provider Data (252m-zfp9).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, CAHPS Hospice Survey (gxki-hrr8).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR hospice inspection reports (Hospice Survey Reports - Oct 2021 through Sep 2026.xlsx).
Released Oct 23, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice All Owners (e983965e-1603-4cb8-82b5-c40090e380d1).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice Enrollments (25704213-e833-4b8b-9dbc-58dd17149209).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospice ZIP Data (95rg-2usp).
Released Aug 26, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospice
The public record above comes first. Anything the hospice adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospice will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospice”, and paying will never change a finding, a rating or the order of results.