Hearth Record

Western Branch KinderCare

A child day center in Portsmouth, Virginia 23703

5700 Trucker Street, Portsmouth, Virginia 23703. (757) 484-1965.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 17 deficiencies in 5 months of the last 36. Last cited May 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

14 inspections on record, the latest on May 12, 2026.

17 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

When those deficiencies happened

17 deficiencies in 5 months of the last 36. Last cited May 2026. The last 3 years, to Nov 5, 2026.

17 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

May 12, 2026: subsidy health and safety inspection4 deficiencies
  • 22.1-289.035-B-1

    “The center is required to obtain a completed sworn statement prior to the employee’s first day of employment. The record for staff 1, employed for 3 months, does not contain a signed sworn statement.”

    Rule 22.1-289.035-B-1.

  • 8VAC20-780-160-A

    “Each staff member shall submit documentation of a negative tuberculosis screening that has been completed within the past 30 days of the date of employment. The TB screening for staff 1 was completed 4 months prior to her date of employment.”

    Rule 8VAC20-780-160-A.

  • 8VAC20-780-160-C

    “A tuberculosis (TB) screening is required every two years from the last screening. The most recent documented TB screening for staff 2 is dated 8/15/22, which is outside of the two-year follow-up requirements.”

    Rule 8VAC20-780-160-C.

  • 8VAC20-780-70

    “Staff records shall contain all the required information. The record for staff 1, employed for 3 months, does not contain documentation of orientation to the job position.”

    Rule 8VAC20-780-70.

Dec 12, 2025: inspection1 deficiency
  • 8VAC20-780-140-A

    “Physical examinations completed by a physician shall be obtained prior to the first day of attendance or within 30 days after the first day of attendance. There was no physical examination in the record of child 1, who had been enrolled for over two years.”

    Rule 8VAC20-780-140-A.

Dec 12, 2025: complaint inspection4 deficiencies
  • 8VAC20-780-350-B-2

    “The required ratio for 16 months up to 24 months is 1 staff per 5 children. The toddler classroom was over the ratio of 1 staff per 5 children on 12/10/25 and 12/12/25, with up to 8 children in care with only 1 staff. The amount of time the classroom was out of ratio on these dates varied from 10 minutes up to 20 minutes.”

    Rule 8VAC20-780-350-B-2. From a complaint.

  • 8VAC20-780-350-B-3

    “The required ratio for 2-year-old children is 1 staff per 8 children. The 2-year-old classroom was over the ratio of 1 staff per 8 children on 12/8/25, 12/9/25, 12/10/25, 12/11/25 and 12/12/25, There were times when there were up to 14 children in care with only 1 staff and times with up to 18 children in care with only 2 staff. The amount of time the classroom was out of ratio on these dates varied from 17 minutes up to 46 minutes.”

    Rule 8VAC20-780-350-B-3. From a complaint.

  • 8VAC20-780-350-B-4

    “The required ratio for 3-year-old children up to school age eligible is 1 staff per 10 children. The multi-age classroom was over the ratio of 1 staff per 10 children on 12/9/25 and 12/11/25, with up to 13 children in care with only 1 staff. The amount of time the classroom was out of ratio on these dates varied from 35 minutes up to 1 hour and 35 minutes.”

    Rule 8VAC20-780-350-B-4. From a complaint.

  • 8VAC20-780-350-C

    The inspectors’ words, 132 words

    “When children are in ongoing mixed age groups, the staff-to-children ratio applicable to the youngest child in the group shall apply to the entire group. During the morning opening hours of the center, the infant and toddler classrooms are combined. This requires the ratio to be 1 staff per 4 children, which is the staff-to-child ratio for birth to 16 months of age. The combined infant/toddler classroom was out of ratio on 12/8/25, 12/9/25, 12/10/25 and 12/11/25. There were times when there were up to 10 children in care with 1 staff, up to 13 children in care with 2 staff and up to 15 children in care with 3 staff. The amount of time the classroom was out of ratio on these dates varies from 5 minutes up to 63 minutes.”

    Rule 8VAC20-780-350-C. From a complaint.

Jun 10, 2025: inspection4 deficiencies
  • 8VAC20-780-130-A

    “The center shall obtain documentation that each child has received the immunizations required by the State Board of Health before the child can attend the center. Child 1, who had been enrolled for over a month, did not have documentation of an immunization record on file.”

    Rule 8VAC20-780-130-A.

  • 8VAC20-780-140-A

    “Repeat Violation The center shall obtain documentation of a physical examination prior to a child’s attendance or within 30 days after the first day of attendance. There was no documentation of a physical examination in the record for child 1, who has been enrolled for over one month.”

    Rule 8VAC20-780-140-A.

  • 8VAC20-780-160-C

    “A tuberculosis (TB) screening is required every two years from the last screening. Staff 1’s updated TB screening was due one year ago and has not yet been completed.”

    Rule 8VAC20-780-160-C.

  • 8VAC20-780-60-A

    “Each center shall maintain and keep at the center a separate record for each child enrolled that contains all of the required information. The record for child 1, enrolled for over a month, does not contain documentation of viewing proof of the child’s identity and age.”

    Rule 8VAC20-780-60-A.

Jan 3, 2025: inspection1 deficiency
  • The center shall obtain documentation of a physical examination prior to a child’s attendance or within 30 days after the first day of attendance.

    “There was no documentation of a physical examination in the record for child 1 or child 2, who had both been enrolled for six months.”

    Rule 8VAC20-780-140-A.

Jun 6, 2024: inspection3 deficiencies
  • Based on record review and interview, the center failed to ensure that the results of the required physical examination were received using either the current form required by the Virginia Department of Health or physician’s form.

    “Evidence: 1. The physician’s form indicated that child 1 had received a physical exam however, no results or relevant information was included. 2. Administrative staff confirmed that no additional documentation was on hand that would provide additional information and the results of the physical exam for child 1.”

    Rule 8VAC20-780-150-A.

  • Based on review and staff interview, the center did not prepare a document containing local emergency contact information, potential shelters, hospitals, evacuation routes, etc., that pertain to each site frequently visited or of routes frequently driven by center staff for center business such as field trips or pick up or drop off of children to or from schools etc. This document must be kept in vehicles that centers use to transport children to and from the center.

    “Evidence: 1. The bus used to pick up children from public school, on the afternoon of the inspection, did not have any written information regarding potential shelters, hospitals and evacuation routes pertaining to each site frequently visited or routes frequently driven by center staff. 2. Administrative staff looked through the bus, emergency bag and attendance notebook and confirmed this information was not in the vehicle.”

    Rule 8VAC20-780-550-K.

  • Based on review and interview, the center failed to ensure that during the transportation of children emergency numbers for 911 or local police/fire and poison control were in the transportation vehicle.

    “Evidence: 1. The phone numbers for poison control and 911 or local emergency services were not in the bus used to pick up children from public school on the afternoon of the inspection. 2. Administrative staff viewed the center bus with the inspector and confirmed that the emergency phone numbers for 911 and poison control were not available in the vehicle or attendance notebook.”

    Rule 8VAC20-780-580-C.

Jan 13, 2023: inspection4 deficiencies
  • Based on record review and interview, the center did not ensure that all employees shall undergo a background check every five years after the initial check is completed.

    “Evidence: 1. The most recent central registry search result for staff 1 is dated 12/1/17. Staff 1 was due for an updated central registry search in December 2022. 2. The center director confirmed that the central registry search results for staff 1 is expired.”

    Rule 22.1-289.035-A.

  • Based on record review and interview, the center did not ensure that each child shall have a physical examination by or under the direction of a physician before the child’s attendance or within 30 days after the first day of attendance.

    “Evidence: 1. The record for child 3 (date of enrollment: 7/10/22) does not contain documentation of a physical examination. 2. The center director confirmed that the record for child 3 is lacking documentation of a physical examination.”

    Rule 8VAC20-780-140-A.

  • Based on observation and interview, the center did not ensure that any vehicle used by the center for transportation of children met all safety standards set by the Department of Motor vehicles.

    “Evidence: 1. The center’s bus used to transport children has an inspection sticker that expired in October 2022. 2. The center director confirmed that the bus used by the center to transport children has an expired inspection sticker.”

    Rule 8VAC20-780-580-B.

  • Based on record review and interview, the center did not ensure that children’s records contain all the required information.

    “Evidence: 1. The record for child 1 (date of enrollment: 11/28/22) contains one name, address and phone number of a designated person to call in an emergency if a parent cannot be reached, where two are required. 2. The record for child 2 (date of enrollment: 9/11/22) does not contain documentation of viewing proof of the child’s identity and age. 3. The center director confirmed that the records for child 1 and child 2 are lacking the above required information.”

    Rule 8VAC20-780-60-A.

May 4, 2022: inspection2 deficiencies
  • Based on playground observation and measurement, it was determined that where playground equipment is provided, resilient surfacing shall comply with minimum safety standards when tested in accordance with the procedures described in the American Society for Testing and Materials standard F1292-99 and shall be under equipment with moving parts or climbing apparatus to create a fall zone free of hazardous obstacles.

    “Evidence: 1. The mulch surrounding the climbing equipment and slides on the playground measures approximately 1 inch in all areas, where 6 inches are required. 2. The center director confirmed that there is not at least 6 inches of resilient surfacing surrounding the playground equipment.”

    Rule 8VAC20-780-330-B.

  • Based on observation and interview, the center did not ensure that disposable diapers shall be disposed in a leakproof or plastic-lined storage system that is either foot operated or used in such a way that neither the staff member’s hand nor the soiled diaper touches an exterior surface of the storage system during disposal.

    “Evidence: 1. The hands-free, foot operated trash can used to dispose of soiled disposable diapers in the two year old classroom is not working; therefore, staff have to lift the lid of the bin with their hands in order to dispose of soiled diapers. 2. The staff in the two year old classroom confirmed that the hands-free trash can used to dispose of soiled disposable diapers is broken.”

    Rule 8VAC20-780-500-B.

All 14 visits on record
Visits on record
DateVisitWhat the record says
May 12, 2026Subsidy health and safety inspection4 violations cited
Dec 12, 2025Complaint inspection4 violations cited
Dec 12, 2025Subsidy health and safety inspectionNo violations cited
Dec 12, 2025Inspection1 violation cited
Jun 10, 2025Inspection4 violations cited
Jan 3, 2025Subsidy health and safety inspectionNo violations cited
Jan 3, 2025Inspection1 violation cited
Jun 6, 2024Inspection3 violations cited
Jun 6, 2024Subsidy health and safety inspectionNo violations cited
Apr 12, 2023InspectionNo violations cited
Jan 13, 2023Subsidy health and safety inspectionNo violations cited
Jan 13, 2023Inspection4 violations cited
May 4, 2022Subsidy health and safety inspectionNo violations cited
May 4, 2022Inspection2 violations cited

Is it licensed?

  • Child Day Center: Two Year license, expires Jan 19, 2027.
  • A current subsidy provider.
  • Ages: 1 month - 12 years 11 months.
  • Capacity: 102 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 5, 2026. Updated weekly.

Has Virginia acted against it?

  • 1 complaint inspection on record.
  • 1 complaint allegation published with Virginia’s findings, 1 of them found valid.
On record, newest first
DateWhatDetail
Jan 8, 2026ComplaintAllegation: Staff Quantity. Virginia’s finding: Reported/Valid.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 88 child care providers in the City of Portsmouth, the middle value for violations cited in the last three years was 12; this one had 17.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.

12 of the 88 in the City of Portsmouth, as the source lists them, same ZIP code first
PlaceViolations cited in the last three years
Western Branch KinderCare This child care provider17
La Petite Academy #713920
Mrs. Sheran Oliver12
Christopher Academy4
Dana Harris15
LaShama Porter10
Small Voices’ Academy15
Raquel Owens42
Sweethaven Baptist Church0
Ms. Sonitha Blizzard5
Scharlese Hicks12
YMCA Child Care at Portsmouth YMCA47
Ms. Clara Robinson5

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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