Raquel Owens
A voluntary registration in Portsmouth, Virginia 23703
3511 Pierce Street, Portsmouth, Virginia 23703. (757) 753-8140.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.
The short answer
- 42 deficiencies in the last three years
- Jul 272026 the latest visit on record
- 4 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
5 inspections on record, the latest on Jul 27, 2026.
42 violations cited in the last three years.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
When those deficiencies happened
42 deficiencies in 4 months of the last 36. Last cited Jul 2026. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
Jul 27, 2026: subsidy health and safety inspection4 deficiencies
-
8VAC20-790-250-F
The inspectors’ words, 101 words
“Caregivers who work directly with children shall, in addition to preservice and orientation training required in subsections A through D of this section, annually attend at least 16 hours of training, to include the department’s health and safety update course. This training shall be related to child safety, child development, health and safety in the family day home environment, and any required department sponsored training. The provider did not have documentation to demonstrate completion of 16 hours of annual training for 2025. Additionally, the provider stated she had not completed the annual updated subsidy health and safety training course for 2025.”
-
8VAC20-790-390-J
“Toilet chairs, when used, shall be emptied promptly, cleaned, and sanitized after each use. Two toilet chairs had not been cleaned and sanitized after each use. Toilet chair #1 contained urine and toilet chair #2 contained urine and fecal matter.”
-
8VAC20-790-420-B-6
“The written emergency plan shall include plan review and update. The written emergency plan for the child care home lacked an annual review and update.”
-
8VAC20-850-110-C
“If the provider does not meet the criteria on the health and safety checklist at the time of the initial evaluation or monitoring visit, a corrective action plan shall be completed. This will briefly describe the standard not met, the action to be taken to meet it, the date by which it shall be completed and the signature of the provider. The bathroom is required to have tissues. The bathroom, used by children, lacked tissues.”
Nov 17, 2025: subsidy health and safety inspection13 deficiencies
-
8VAC20-790-170-D
“Repeat violation: The vendor shall ensure that the family day home does not exceed the capacity of children cared for as allowed by law or regulation. Upon arrival at 9:50 AM, the vendor had 6 children in care of which 1 was a foster child.”
-
8VAC20-790-180-B
“Repeat violation The vendor shall maintain a written hard copy record of daily attendance that documents the arrival and departure of each child in care as it occurs. The vendor provider did not have written hard copy records of daily attendance documenting the arrival and departure of each child.”
-
8VAC20-790-190-A
“Repeat violation Vendors shall maintain, and keep at the family day home, written or electronic information for each enrolled child. The vendor did not have a record for child 4, 4 months old, in care during the inspection. The vendor did not provide a record for child 5.”
-
8VAC20-790-190-B
“The child’s information shall include immunization records for the child received on or before the child’s first day of attendance. The records provided for child 1 and child 2, both in care during the inspection, did not include immunization records.”
-
8VAC20-790-200-1
“Repeat violation Records shall be kept for each caregiver. There were no records available for staff 1, 2 and 3 who were listed on the signed parent agreements as back-up providers in the absence of the vendor/provider.”
-
8VAC20-790-260-A
The inspectors’ words, 259 words
“Repeat violation Areas and equipment of the family day home, inside and outside, shall be maintained in a clean, safe, and operable condition. Unsafe conditions shall include splintered, cracked, or otherwise deteriorating wood; chipped or peeling paint; visible cracks, bending or warping, rusting, or breakage of any equipment; head entrapment hazards; protruding nails, bolts, or other components that entangle clothing or skin; the presence of poisonous plants; tripping hazards; and unstable heavy equipment, furniture, or other items that a child could pull down on himself. There children were using tiny pens that came apart revealing tiny metal pieces that are potential choking hazards. The children, five of whom were two years old or younger, were playing with building toys that were of a size to be potential choking hazards. The door to the pantry was unlocked and there was a mop and a bucket of dirty water in the pantry. There is a top-loading freezer without a child proof latch in the accessible dining room. There is a front loading freezer and a front loading dryer without child proof latches in the laundry room through which children pass to access the bathroom. There were five dangling electrical cords hanging behind the children’s toy shelf.. One high chair did not have safety belts. A wooden tread on the stairway used by the children to access the bathroom has a missing piece that cracked off of the stair tread leaving a jagged edge. FIve bedrooms do not have child proof latches to keep children from accessing the contents of the rooms.”
-
8VAC20-790-260-C-2
“Electrical outlets shall have protective covers that are of a size that cannot be swallowed by children. There were three accessible electrical outlets that did not have outlet covers.”
-
8VAC20-790-260-G
“Repeat violation Radiators, oil and wood burning stoves, floor furnaces, fireplaces, portable electric heaters, and similar heating devices located in areas accessible to children shall have barriers or screens. There is an electric fireplace in the living room that does not have a barrier or screen. There is no door or gate to prevent children from accessing this area.”
-
8VAC20-790-260-L
“Repeat violation Stairs with three or more risers that do not have protective barriers or guardrails on each side shall not be accessible to children over the age of two years. There are four stairs that the children climb when accessing the bathroom. These stairs do not have protective barriers or have guardrails within reach of the children..”
-
8VAC20-790-270-A
The inspectors’ words, 97 words
“Repeat violation Potentially poisonous substances, materials, and supplies such as, but not limited to, cleaning agents, disinfectants, deodorizers, plant care chemicals, pesticides, and petroleum distillates shall be stored away from food in areas inaccessible to children. There are cleaning fluids and laundry soaps with warning labels on top of the washer and dryer in the hallway through which the children pass when accessing the bathroom The following substances with warning labels were found: - diaper creams on top of the stacked boxes beside the changing table. - a container of sanitizing wipes on the children’s activity table.”
-
8VAC20-790-360-A
“Materials and equipment used for child care shall be age and stage appropriate for the children. The children, four years old and younger) were using materials ( subtraction, spelling and reading) designed for use by older children.”
-
8VAC20-790-390-E
“Repeat violation The diapering surface shall be nonabsorbent. The vinyl covered changing pad on the diaper changing table is torn and cracked.”
-
8VAC20-790-450-E
“Repeat violation Prepared infant formula shall be refrigerated, dated, and labeled with the child’s name. There were prepared bottles for child 4 that were in an insulated bag. The bottles were not refrigerated or dated.”
Sep 18, 2025: complaint inspection18 deficiencies
-
8VAC20-770-40-D-1-b
“Any employee of a registered, and approved facility who is involved in the day-to-day operations or who is alone with, in control of, or supervising one or more children shall have a completed and signed sworn disclosure statement or affirmation. The vendor/provider did not have a signed sworn disclosure statement for herself.”
-
8VAC20-790-170-D
“Repeat violation The vendor shall ensure that the family day home does not exceed the capacity of children cared for as allowed by law or regulation. Upon arrival at 9:20 AM, there were nine children in care in the child care room with the vendor and one other adult.”
-
8VAC20-790-180-B
“Repeat violation The vendor shall maintain a written hard copy record of daily attendance that documents the arrival and departure of each child in care as it occurs. The vendor provider did not have a written hard copy record of daily attendance documenting the arrival and departure of each child.”
-
8VAC20-790-190-A
“Vendors shall maintain, and keep at the family day home, written or electronic information for each enrolled child. The vendor did not have a record for child 4 in care during the inspection. There were records provided for only three of the nine children in care at the start of the inspection.”
-
8VAC20-790-200-1
“Records shall be kept for each caregiver. There were no records available for staff 3, 4 and 5 who were listed on the signed parent agreements as back-up providers in the absence of the vendor/provider.”
-
8VAC20-790-200-5
“Vendor records shall include documentation that training required by 8VAC20-790-250 has been completed that includes the name and topic of the training, the date completed, the total hours of the session, and the names of the organization that sponsored the training and of the trainer. The vendor was unable to provider documentation that the vendor completed the Virginia Pre-Service Training for Child Care Staff.”
-
8VAC20-790-260-A
The inspectors’ words, 252 words
“Areas and equipment of the family day home, inside and outside, shall be maintained in a clean, safe, and operable condition. Unsafe conditions shall include splintered, cracked, or otherwise deteriorating wood; chipped or peeling paint; visible cracks, bending or warping, rusting, or breakage of any equipment; head entrapment hazards; protruding nails, bolts, or other components that entangle clothing or skin; the presence of poisonous plants; tripping hazards; and unstable heavy equipment, furniture, or other items that a child could pull down on himself. There is a top-loading freezer without a child proof latch in the accessible dining room. There is a front loading freezer and a front loading dryer without child proof latches in the laundry room through which children pass to access the bathroom. There is a 3 and 1/2 foot tall fan propped and leaning over within reach of the children that could topple upon a child. There were dangling electrical cords hanging from the wall-mounted television. Three of five high chairs that the vendor confirmed are used for the children do not have the required seat belt systems. A wooden tread on the stairway used by the children to access the bathroom has a missing piece that cracked off of the stair tread leaving a jagged edge. There are plastic grocery bags and single use gloves posing suffocation hazards stored in an unlocked cabinet under the sink in the children’s bathroom. FIve bedrooms do not have child proof latches to keep children from accessing the contents of the rooms.”
-
8VAC20-790-260-G
“Radiators, oil and wood burning stoves, floor furnaces, fireplaces, portable electric heaters, and similar heating devices located in areas accessible to children shall have barriers or screens There is an electric fireplace in the living room that does not have a barrier or screen.”
-
8VAC20-790-260-L
“Stairs with three or more risers that do not have protective barriers or guardrails on each side shall not be accessible to children over the age of two years. There are four stairs that the children climb when accessing the bathroom. These stairs do not have protective barriers or guardrails.”
-
8VAC20-790-270-A
The inspectors’ words, 127 words
“Potentially poisonous substances, materials, and supplies such as, but not limited to, cleaning agents, disinfectants, deodorizers, plant care chemicals, pesticides, and petroleum distillates shall be stored away from food in areas inaccessible to children. There are cleaning fluids and laundry soaps with warning labels on top of the washer and dryer in the hallway through which the children pass when accessing the bathroom The following substances with warning labels were found: - a spray can of cleaning fluid in the unlocked cabinet under the sink in the children’s bathroom, - a spray bottle of kitchen cleaner on the open counter in the kitchen, - diaper cream on top of the stacked boxes beside the changing table. - two containers of hand sanitizer on the children’s activity table.”
-
8VAC20-790-330-B
“In order to promote the child’s physical, intellectual, emotional, and social well-being and growth, caregivers shall model desired, appropriate behavior and interact with the child and one another to provide needed help, comfort, and support. The vendor responded to undesirable behavior of the children by repeatedly saying “sit down”, “stop”, “cut it out”, “I’m not going to keep talking to you”, and “no”. No help, support or guidance to appropriate behavior was provided. No caregiver directed activities were provided during the inspection.”
-
8VAC20-790-390-A
“Repeat violation The caregiver shall wash their hands with soap and running water before preparing and serving food or beverages. The vendor/provider did not wash their hands before preparing and serving morning snack.”
-
8VAC20-790-390-E
“The diapering surface shall be nonabsorbent. The vinyl covered changing pad on the diaper changing table is torn and cracked.”
-
8VAC20-790-430-A-2
“Repeat violation Shelter-in-place procedures shall be practiced twice a year. There was no documentation that any shelter-in-place drills were conducted in the past year.”
-
8VAC20-790-440-E
“Tables shall be cleaned and sanitized before and after each use for feeding. The table was not cleaned and sanitized before serving the children morning snack.”
-
8VAC20-790-440-F
“Food shall be served in a clean and sanitary manner. No plates or napkins were used when serving the children graham crackers for snack.”
-
8VAC20-790-450-E
“Prepared infant formula shall be refrigerated, dated, and labeled with the child’s name. At the start of the inspection, there were three partly filled infant bottles on the table in the child care room. The bottles were not dated nor labeled with a child’s name.”
-
8VAC20-790-470-H
“Animal litter boxes, toys, food dishes, and water dishes shall be inaccessible to children. The dog’s water and food bowls on the floor of the kitchen were accessible to the children.”
Jul 24, 2024: subsidy health and safety inspection7 deficiencies
-
8VAC20-790-170-D
“Based upon observation, the vendor has not ensured that the number of children in care does not exceed the capacity as allowed by regulation. Evidence: Upon arrival of the inspector at 10:05 AM, there were eight children in care. The vendor is allowed no more than four children in care.”
-
8VAC20-790-180-B
“Based upon vendor interview, a written hard copy of daily attendance that documents the arrival and departure of each child in care as it occurs is maintained. Evidence: The vendor was unable to produce any written record of the children’s daily attendance. The vendor stated that written daily attendance records have not been kept.”
-
8VAC20-790-300-A
“Based upon observation, the vendor has not ensured that the vendor/caregiver is physically present on site. Evidence: Upon arrival of the inspector at 10:05 AM, the vendor/caregiver was not at the home to provide direct supervision of the children. The vendor/caregiver arrived 8 minutes later. Adults in the home were not listed/trained assistant caregivers.”
-
8VAC20-790-350-E
“Based upon review of children’s records, the vendor has not ensured that parents are informed of the emergency preparedness plan. Evidence: The children’s record did not include evidence that parents were informed of the emergency preparedness plan.”
-
8VAC20-790-390-A
“Based upon observation, the vendor has not ensured that children’s hands are washed before and after eating snacks. Evidence: The vendor was observed giving children potato tots from a fast food restaurant as the children were walking around the child care room. The children’s hands were not washed before or after eating.”
-
8VAC20-790-430-A-2
“Based upon vendor interview, the vendor has not ensured that shelter-in-place drills are practiced twice a year. Evidence; The vendor stated that shelter-in--place drills were not conducted.”
-
8VAC20-790-430-A-3
“Based upon vendor interview, the vendor has not ensured that lockdown procedures are practiced at least annually, Evidence: The vendor stated that lock down drills had not been conducted.”
Aug 4, 2022: subsidy health and safety inspection3 deficiencies
-
22VAC40-665-390-B-2
“Based upon observation and provider interview, the provider has not ensured that there is one working, battery operated radio. Evidence: The provider was unable to get the radio to work and acknowledged that it was not in working order.”
-
22VAC40-665-410-A-2
“Based upon review of documentation and provider interview, the provider has not ensured that shelter-in-place procedures are practiced twice a year. Evidence: 1. There was no documentation that shelter-in-place procedures have been practiced in the past year. 2. The provider acknowledged that shelter-in-place drills had not been documented.”
-
22VAC40-665-410-A-3
“Based upon review of documentation and provider interview, the provider has not ensured that lock-down procedures are practiced once a year. Evidence: 1. There was no documentation that lockdown procedures have been practiced in the past year. 2. The provider acknowledged that a lockdown drill had not been documented.”
All 5 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Jul 27, 2026 | Subsidy health and safety inspection | 4 violations cited |
| Nov 17, 2025 | Subsidy health and safety inspection | 13 violations cited |
| Sep 18, 2025 | Complaint inspection | 18 violations cited |
| Jul 24, 2024 | Subsidy health and safety inspection | 7 violations cited |
| Aug 4, 2022 | Subsidy health and safety inspection | 3 violations cited |
Is it licensed?
- Voluntary Registration: Two Year registration, expires Aug 4, 2028.
- A current subsidy provider.
Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 5, 2026. Updated weekly.
Has Virginia acted against it?
- 1 complaint inspection on record.
- No complaint allegations published with findings.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations and Search for Child Day Care: each complaint’s page, with its allegations and findings. Checked Nov 5, 2026. Updated weekly.
Who does the caring?
- Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Virginia’s search doesn’t list owners.
How is it rated?
- Virginia’s search doesn’t show a quality rating.
How does it compare nearby?
- Among 88 child care providers in the City of Portsmouth, the middle value for violations cited in the last three years was 12; this one had 42.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
| Place | Violations cited in the last three years |
|---|---|
| La Petite Academy #7139 | 20 |
| Mrs. Sheran Oliver | 12 |
| Christopher Academy | 4 |
| Dana Harris | 15 |
| LaShama Porter | 10 |
| Small Voices’ Academy | 15 |
| Raquel Owens This child care provider | 42 |
| Sweethaven Baptist Church | 0 |
| Ms. Sonitha Blizzard | 5 |
| Scharlese Hicks | 12 |
| YMCA Child Care at Portsmouth YMCA | 47 |
| Ms. Clara Robinson | 5 |
What the record doesn’t say
- Virginia doesn’t grade how serious a violation is, so no severity is shown.
- Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
- Virginia doesn’t publish staffing levels or owners for individual providers.
- A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
- Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
- Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.
Sources
-
Virginia Department of Education, Search for Child Day Care: each facility’s page.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
-
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
-
Virginia Department of Education, Search for Child Day Care: each complaint’s page, with its allegations and findings.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.