Hearth Record

Charlena Thompson

A family day home in Norfolk, Virginia 23504

2423 Barre Street, Norfolk, Virginia 23504. (757) 625-0864.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 8 deficiencies in 4 months of the last 36. Last cited Jul 2025. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

14 inspections on record, the latest on Aug 6, 2026.

8 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

When those deficiencies happened

8 deficiencies in 4 months of the last 36. Last cited Jul 2025. The last 3 years, to Nov 2, 2026.

8 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

Jul 22, 2025: inspection3 deficiencies
  • Poisonous materials shall be stored in an area inaccessible to children.

    “Cleaning chemicals were in an unlocked cabinet under the sink in the bathroom that the children use.”

    Rule 8VAC20-800-280.

  • Documentation of additional immunizations is required once every six months for children under the age of two years. ’

    “The records for the three children in care did not contain immunization updates every six months until the age of two years.”

    Rule 8VAC20-800-90-C.

  • Documentation of additional immunizations is required once every six months for children under the age of two years. ’

    “The records for the three children in care did not contain immunization updates every six months until the age of two years.”

    Rule 8VAC20-800-90-C.

Jan 28, 2025: inspection2 deficiencies
  • Potentially poisonous substances, materials and supplies such as, but not limited to, cleaning agents, disinfectants, deodorizers, plant care chemicals, pesticides, and petroleum distillates shall be stored away from food in areas inaccessible to children.

    “There was a aerosol can of air freshener, insecticide, and disinfectant accessible in the restroom that the children could access.”

    Rule 8VAC20-800-280.

  • Documentation of additional immunizations is required once every six months for children under the age of two years. ’

    “Child #3, 31 months old, last documented immunization was over 15 months ago.”

    Rule 8VAC20-800-90-C.

Aug 21, 2024: inspection1 deficiency
  • 8VAC20-800-90-A

    “Based on record review and interview it was determined that the provider did not obtain documentation that the child has been adequately immunized according to the requirements of ? 32.1-46 A of the Code of Virginia and applicable State Board of Health regulations. Evidence: 1. The record for child #2(enrolled 8/19/24) did not contain documentation of immunizations. 2. Provider confirmed that they did not have immunization documentation.”

    Rule 8VAC20-800-90-A.

Apr 2, 2024: subsidy health and safety inspection1 deficiency
  • 8VAC20-790-250-F

    “Based on record review ad interview it was determined the provider and assistant provider did not complete the department’s annual health and safety update course. Evidence: 1. There was no documentation of the completion of the annual health and safety update course in the provider and assistant provider’s records. 2. Provider confirmed that they needed to complete the most recent annual update.”

    Rule 8VAC20-790-250-F.

Apr 2, 2024: inspection1 deficiency
  • 8VAC20-800-430-A

    “Based on observation and interview it was determined the provider did not ensure children under two years of age and children over two years of age who are not developmentally ready to climb or descend stairs without supervision shall not have access to stairs. Evidence: 1. The stairway did not have a gate that prevented access to children in care. 2. The provider confirmed that the child in care was under two years of age.”

    Rule 8VAC20-800-430-A.

Mar 7, 2022: inspection3 deficiencies
  • 8VAC20-800-530-B

    “Based on observation it was determined the provider did not ensure that when cribs are being used by infant there was a tight fitting bottom cover. Evidence: 1. Child #1(11 months) was observed in a crib with a large terry cloth towel wrapped around the mattress, presenting a potential suffocation hazard. 2. Provider confirmed that they have a fitted crib sheet for child #1.”

    Rule 8VAC20-800-530-B.

  • 8VAC20-800-60-B

    “Based on record review it was determined the provider did not ensure each child’s record contained the required information. Evidence: 1. The record for child #2(enrolled 1/11/22) did not contain one of the two required emergency contacts. 2. The record for child #2(enrolled 1/11/22) did not contain the medical insurance policy number.”

    Rule 8VAC20-800-60-B.

  • 8VAC20-800-730-D

    “Based on observation it was determined the provider did not ensure that all household member medication was stored in a locked place using a safe locking method that prevents access by children. Evidence: There was a bottle of over the counter cough medication on the kitchen table during this inspection.”

    Rule 8VAC20-800-730-D.

All 14 visits on record
Visits on record
DateVisitWhat the record says
Aug 6, 2026Subsidy health and safety inspectionNo violations cited
Feb 10, 2026Subsidy health and safety inspectionNo violations cited
Jul 22, 2025Subsidy health and safety inspectionNo violations cited
Jul 22, 2025Inspection3 violations cited
Jan 28, 2025Subsidy health and safety inspectionNo violations cited
Jan 28, 2025Inspection2 violations cited
Aug 21, 2024Subsidy health and safety inspectionNo violations cited
Aug 21, 2024Inspection1 violation cited
Apr 2, 2024Subsidy health and safety inspection1 violation cited
Apr 2, 2024Inspection1 violation cited
Oct 31, 2023InspectionNo violations cited
Dec 20, 2022InspectionNo violations cited
Mar 7, 2022Subsidy health and safety inspectionNo violations cited
Mar 7, 2022Inspection3 violations cited

Is it licensed?

  • Family Day Home: Two Year license, expires Mar 9, 2027.
  • A current subsidy provider.
  • Ages: 1 month - 12 years 11 months.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 2, 2026. Updated weekly.

Has Virginia acted against it?

  • 0 complaint inspections on record.
  • No complaint allegations published with findings.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 143 child care providers in the City of Norfolk, the middle value for violations cited in the last three years was 13; this one had 8.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 2, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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