Hearth Record

My Joy Learning Center and Child Care

A child day center in Norfolk, Virginia 23504

2804 Granby Street, Norfolk, Virginia 23504. (757) 625-5437.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 22 deficiencies in 5 months of the last 36. Last cited May 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

18 inspections on record, the latest on May 21, 2026.

22 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

When those deficiencies happened

22 deficiencies in 5 months of the last 36. Last cited May 2026. The last 3 years, to Nov 2, 2026.

22 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

May 21, 2026: subsidy health and safety inspection3 deficiencies
  • After the first license, annual approval from the health department shall be provided.

    “The health inspection was overdue by 1 month, the last inspection was dated 04/16/2025.”

    Rule 8VAC20-780-260-B.

  • When staff are supervising children, they shall always ensure their care, protection, and guidance.

    “Child #1 (4month old) was sleeping in an infant seat at the time of inspectors arrival. When staff #3 moved child #1 to a crib they placed child #1 face down on their stomach. Staff #3 then picked child #1 up by their arm and same side leg to reposition child #1 from their stomach to their back.”

    Rule 8VAC20-780-340-A.

  • The center shall maintain a written record of children’s serious and minor injuries in which entries are made the day of occurrence. The record shall include future action to recurrence.

    “The injury report dated 04/10/2026 did not contain future action to prevent recurrence.”

    Rule 8VAC20-780-550-P.

Dec 9, 2025: subsidy health and safety inspection2 deficiencies
  • Staff shall have current certification in cardiopulmonary resuscitation (CPR) appropriate to the ages of children in care.

    “Staff #3 did not have current certification in CPR, this was overdue by 2 months.”

    Rule 8VAC20-790-600-D-1.

  • Staff shall have current certification in first aid appropriate to the ages of children in care.

    “Staff #4 did not have current certification in first aid, this was overdue by two months.”

    Rule 8VAC20-790-600-D-2.

Dec 9, 2025: inspection2 deficiencies
  • Areas and equipment of the center, inside and outside, shall be maintained in a clean, safe and operable condition.

    “The plastic weed barrier was exposed in the outdoor play area.”

    Rule 8VAC20-780-270-A.

  • There shall be at least 12 inches of space between occupied cots, beds, and rest mats.

    “There was not enough space between the occupied cots in the two year old room.”

    Rule 8VAC20-780-440-E.

Mar 27, 2025: inspection7 deficiencies
  • The center is required to obtain background checks from any state in which the individual has resided in the preceding five years.

    “Staff #3, employed for more than a month, did not have documentation of requesting a central registry check from one of the previous states in which they resided.”

    Rule 22.1-289.035-B-4.

  • A tuberculosis (TB) screening is required every two years from the last screening.

    “Staff #1 updated screening was due over one month ago. The updated screening have not yet been completed.”

    Rule 8VAC20-780-160-C.

  • The center shall ensure that areas and equipment of the center, inside and outside, are maintained in a clean, safe and operable condition.

    “There was exposed weed barrier intermingled with the playground mulch, presenting potential trip hazards. There was cracked/chipped drywall in some of the classrooms. The standup freezer in the Toddler room was unlocked.”

    Rule 8VAC20-780-270-A.

  • Hazardous substances such as cleaning materials shall be kept in a locked place using a safe locking method that prevents access by children.

    “Sanitizer and Lysol were in the unlocked cabinets above the toileting area in the3-4’s room and the toddler room. Lysol was also found on the rolling cart in the 2-3’s room.”

    Rule 8VAC20-780-280-B.

  • In areas used by preschool age or younger children, electrical outlets shall have protective covers.

    “There were uncovered outlets in the 2-3’s room and Infant room that were within the reach of the children in care.”

    Rule 8VAC20-780-290-A-3.

  • When staff are supervising children, they shall always ensure their care and protection.

    The inspectors’ words, 199 words

    “On 3/24/2025, Staff #1 mopped the floor in the toddler classroom prior to the children leaving the room to go to the front of the building for dismissal. Staff #2 and #3 reported that they were aware the floor had been recently mopped by staff #1 and wet floor signs were put out. Staff #1, 2, 7, and 8 stated the center’s procedure is that the floor is not to be mopped until after the children leave the classroom for the day. Staff #2 and #3 walked 10 children ages 16 10 24 months, across the wet classroom floor towards the front of the building. Child #1 fell at approximately 4:00pm on the wet floor. Staff #2 helped child #1 off the floor and continued to walk through the hallway, holding child #1 up by the arm. Child #1 was observed limping and was picked up by staff #3. When parent picked up child #1 at approximately 4:08 pm she was informed that child fell due to the floor being wet. Parent took child to the ER because she was limping and did not want to put any weight on her leg. ER diagnosed her with a “toddler fracture”.”

    Rule 8VAC20-780-340-A.

  • Documentation of at least 2 references to character, reputation, and competency are to be checked prior to employment.

    “Staff #4, who has been actively working at the center for the past 3 months, did not have any completed reference verifications on file.”

    Rule 8VAC20-780-70.

Nov 25, 2024: inspection3 deficiencies
  • For staff hired before July 1, 2024, providers must obtain the results of a central registry search for an employee, within 30 days of service.

    “Caregiver #2 did not have central registry search results during the inspection and has been employed for over 90 days.”

    Rule 8VAC20-770-60-C-2.

  • The center shall maintain a written record of children’s serious and minor injuries that contain the date, time, and method of parental notification as well as two signatures.

    “Three injury reports for the month of November were missing some of the required components.”

    Rule 8VAC20-780-550-P.

  • Documentation of at least 2 references to character, reputation, and competency are to be checked prior to employment.

    “Staff #2, who has been actively working at the center for the past 3 months, did not have any completed reference verifications on file.”

    Rule 8VAC20-780-70.

Jun 6, 2024: inspection5 deficiencies
  • 8VAC20-780-130-A

    “Based on record review and interview it was determined the center did not obtain documentation that each child has received the immunizations required by the State Board of Health before the child can attend the center. Evidence: 1. The record for child #5, present during this inspection, did not contain documentation of immunizations. 2. Staff confirmed this documentation was not available during this inspection.”

    Rule 8VAC20-780-130-A.

  • 8VAC20-780-140-A

    “Based on record review and interview it was determined the center did not ensure each child had a physical examination by or under the direction of a physician. Evidence: 1. The record for child #5, present during this inspection, did not contain documentation of a physical exam. 2. Staff confirmed this documentation was not available during this inspection.”

    Rule 8VAC20-780-140-A.

  • 8VAC20-780-240-A

    “Based on record review and interview it was determined the center did not ensure all staff completed the Virginia Department of Education-sponsored orientation course within 90 calendar days of employment. Evidence: 1. There was no documentation of completion of the Virginia Department of Education-sponsored orientation course for staff #1(hired 5/8/23. 2. Staff confirmed this documentation was not available during this inspection”

    Rule 8VAC20-780-240-A.

  • 8VAC20-780-270-A

    “Based on observation and interview it was determined the center did not ensure that all areas and equipment were maintained in a clean, safe and operable condition. Evidence: 1. The soft foam activity mat in the infant room was torn exposing the soft foam core material. 2. Staff confirmed this mat was torn.”

    Rule 8VAC20-780-270-A.

  • 8VAC20-780-60-A

    “Based on record review and interview it was determined the center did not ensure the record for each child enrolled contained all the required information. Evidence: 1. The record for child #3 did not contain one of the two required emergency contacts. 2. The record for child #5 did not contain all the required information for the emergency contacts. 3. Staff confirmed this information was not available during this inspection.”

    Rule 8VAC20-780-60-A.

Aug 10, 2023: inspection3 deficiencies
  • 8VAC20-780-500-A

    “Based on observation it was determined the center did not ensure that staff washed their hands and the hands of the child after diaper changes. Evidence: 1. Inspector observed staff #1(hired 5/15/23) change the diaper of an infant with one gloved hand, after changing child staff removed glove and picked up the child and placed the child in a stationary activity center without washing their hands or the hands of the child.”

    Rule 8VAC20-780-500-A.

  • 8VAC20-780-570-A

    “Based on observation and interview it was determined the center staff did not ensure that when children re placed in a high chair, the protective belt is securely fastened. Evidence: 1. Inspector observed three children in the infant room seated in high chairs without the protective belts fastened. 2. Staff confirmed the protective belts were not fastened.”

    Rule 8VAC20-780-570-A.

  • 8VAC20-780-60-A-8

    The inspectors’ words, 92 words

    “Based on record review and interview it was determined the center did not ensure that a written care plan for each child with a diagnosed food allergy, to include instructions from a physician regarding the food to which the child is allergic and the steps to be taken in the event of a suspected or confirmed allergic reaction was in their record. Evidence: 1. The record child #1(enrolled 4/24/23) did not contain a written allergy care plan, for their documented allergy. 2. Director confirmed this plan was not available during this inspection.”

    Rule 8VAC20-780-60-A-8.

Aug 24, 2022: inspection1 deficiency
  • 8VAC20-780-440-E

    “Based on observation it was determined the center did not ensure that there was 12 inches of space between occupied cots. Evidence: 1. There were several cots in classroom 2 that were closer together than 12”. 2. Director confirmed that the cots were not 12” apart.”

    Rule 8VAC20-780-440-E.

May 18, 2022: inspection2 deficiencies
  • 8VAC20-780-280-B

    “Based on observation and interview it was determined the center did not ensure that all hazardous substances are kept in a locked place using a safe locking method that prevents access by children. Evidence: 1. There were chemical cleaning agents in the unlocked closet in 2 year old room. 2. Staff confirmed that the closet was unlocked during the inspection.”

    Rule 8VAC20-780-280-B.

  • 8VAC20-780-420-E-3

    “Based on record review and interview it was determined the center did not request at least annually parent confirmation that the required information in the child’s record is up to date. Evidence: 1. The records for child #1 and child #2 did not contain documentation of annual parent confirmation that the required information in the child’s record is up to date. 2. Staff confirmed that the records did not contain documentation of annual review.”

    Rule 8VAC20-780-420-E-3.

All 18 visits on record
Visits on record
DateVisitWhat the record says
May 21, 2026Subsidy health and safety inspection3 violations cited
Dec 9, 2025Subsidy health and safety inspection2 violations cited
Dec 9, 2025Inspection2 violations cited
Mar 27, 2025Subsidy health and safety inspectionNo violations cited
Mar 27, 2025Inspection7 violations cited
Nov 25, 2024Subsidy health and safety inspectionNo violations cited
Nov 25, 2024Inspection3 violations cited
Jun 6, 2024Subsidy health and safety inspectionNo violations cited
Jun 6, 2024Inspection5 violations cited
Aug 10, 2023Subsidy health and safety inspectionNo violations cited
Aug 10, 2023Inspection3 violations cited
Aug 24, 2022Complaint inspectionNo violations cited
Aug 24, 2022Subsidy health and safety inspectionNo violations cited
Aug 24, 2022Inspection1 violation cited
May 18, 2022Subsidy health and safety inspectionNo violations cited
May 18, 2022Inspection2 violations cited
Oct 28, 2021Subsidy health and safety inspectionNo violations cited
Oct 28, 2021InspectionNo violations cited

Is it licensed?

  • Child Day Center: Two Year license, expires Jun 20, 2028.
  • A current subsidy provider.
  • Ages: 1 month - 12 years 11 months.
  • Capacity: 75 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 2, 2026. Updated weekly.

Has Virginia acted against it?

  • 1 complaint inspection on record.
  • No complaint allegations published with findings.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 143 child care providers in the City of Norfolk, the middle value for violations cited in the last three years was 13; this one had 22.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 2, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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