Heavenly Hearts Learning Academy
A child day center in Portsmouth, Virginia 23701
3421 Portsmouth Boulevard, Portsmouth, Virginia 23701. (757) 393-0569.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.
The short answer
- 28 deficiencies in the last three years
- Oct 162026 the latest visit on record
- 33 children, its licensed capacity
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
13 inspections on record, the latest on Oct 16, 2026.
28 violations cited in the last three years.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
When those deficiencies happened
28 deficiencies in 5 months of the last 36. Last cited Oct 2026. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
Oct 16, 2026: subsidy health and safety inspection9 deficiencies
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22.1-289.035-B-1
“The center is required to obtain a completed sworn statement prior to the employee’s first day of employment. The sworn statement for Staff #2 was dated 2 days after their first day of employment.”
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8VAC20-780-130-A
“The center shall obtain documentation that each child has received the immunizations required by the State Board of Health before the child can attend the center. Child #1 present for care during the inspection without complete immunization documentation on file.”
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8VAC20-780-140-A
“Each child shall have a physical examination by or under the direction of a physician: The record for Child #1 does not contain documentation that physical examination was completed within the required time frame.”
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8VAC20-780-160-A
“Each staff member shall submit documentation of a negative tuberculosis screening at the time of employment and prior to coming into contact with the children. The screening for Staff #3 was completed 3 month after hire and the screening for Staff #4 was completed 1 month after hire.”
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8VAC20-780-270-A
“Areas and equipment of the center, inside and outside, shall be maintained in a safe condition. OUTSIDE: There is a toy plastic shopping cart on the playground and accessible to children that has broken and missing plastic push handle. INSIDE: A sleeping 14 month old infant was placed on top 2 pillows and walked away to prepare another nap location for the child.”
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8VAC20-780-330-B
“Playground equipment with moving parts or climbing apparatus must have appropriate resilient surface depth that encompass sufficient area to include the child’s trajectory in the event of a fall. There is a rocking boat on the playground however, there is less than 1 inch of resilient surface on the playground where a six inch depth is required.”
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8VAC20-780-70
“Staff records shall be kept for each staff person that includes all required information. 3 out of 4 staff records reviewed did not have a job title documented.”
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8VAC20-790-600-D-1
“All staff who work directly with children shall have within 90 days of the date of employment current certification in cardiopulmonary resuscitation (CPR) appropriate to the ages of children in care. The training shall include an in-person competency demonstration. The record for Staff #4 did not contain documentation that CPR was completed as required.”
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8VAC20-790-600-D-2
“All staff who work directly with children shall have within 90 days of the date of employment current certification in first aid appropriate to the ages of children in care. The record for Staff #4 did not contain documentation that first aid training was completed as required.”
Apr 1, 2026: subsidy health and safety inspection3 deficiencies
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22.1-289.035-B-3
“The center must request a search of the central registry prior to the employee’s first day of employment. Staff #1, who had been employed for 18months, did not have any documentation that a central registry search was requested. Staff #2 has been employed for 6 months, did not have any documentation that a central registry search was requested. Both staff were observed working alone with children.”
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8VAC20-780-160-A
“Each staff member shall submit documentation of a negative tuberculosis (TB) screening prior to coming into contact with children and within the last 30 calendar days of the date of employment. Staff # 1 was employed and working with children for 13 days prior to obtaining a TB screening. Staff #2 was employed and providing direct care to children for 2.5 months prior to obtaining a TB screening.”
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8VAC20-780-560-N
“Food shall be prepared in a clean and sanitary manner. School age children in care were allowed to prepare deviled eggs without first washing their hands, on a table top that was not cleaned or sanitized before preparations began, and brought the peeled eggs into a restroom to rinse them.”
Apr 1, 2026: complaint inspection1 deficiency
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8VAC20-780-500-B
“A nonabsorbent surface for diapering or changing shall be used. Staff report changing children who are potty training and wearing pull-ups while they are standing up in front of the toilet and not on a diaper changing surface as required.”
Oct 24, 2025: inspection4 deficiencies
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22.1-289.035-B-3
“The center must request a search of the central registry prior to the employee’s first day of employment. Staff #1, who had been employed for an unknown length of time, did not have documentation that a central registry search was requested. Staff #3 who was employed for ten days did not have documentation of a central registry search finding.”
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8VAC20-780-160-A
“Each staff member shall submit documentation of a negative tuberculosis screening. The record for Staff #1 did not contain any documentation of tuberculosis screening. Additionally, there is no documentation of tuberculosis screening on file for the program director of the facility.”
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8VAC20-780-540-C
“Each center shall maintain a first aid kit that contains all required items. The first aid at the center did not contain any triangular bandages.”
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8VAC20-780-70
“Staff records shall be kept for each staff person and include all required information. The record for Staff #1 did not include date of hire. The record for staff #3 did not include documentation of job title, emergency contact information or documentation of two references checked before date of hire.”
May 23, 2025: inspection7 deficiencies
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8VAC20-780-260-A
“The center shall provide to the licensing representative an annual fire inspection report from the appropriate fire official having jurisdiction. The most recent fire inspection report is dated 11/1/2023.”
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8VAC20-780-270-A
“Areas and equipment of the center, inside and outside, shall be maintained in safe condition. In the infant room there is a dangling cord within reach of children from a laptop to the outlet. The dangling cord poses a toppling hazard.”
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8VAC20-780-280-B
“Hazardous substances such as cleaning materials, insecticides, and pesticides shall be kept in a locked place using a safe locking method that prevents access by children. There are multiple cleaning chemicals stored within reach of children in an unlocked closet between the infant room and the kitchen.”
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8VAC20-780-350-C
“When children are in ongoing mixed age groups, the staff-to-children ratio and group size applicable to the youngest child in the group shall apply to the entire group. Upon arrival there were 11 children present in one with two staff. The ages of the children present ranged from 14months to 5years. Therefore, an additional staff was needed.”
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8VAC20-780-540-E
“The following nonmedical emergency supplies are required one working, battery-operated radio in each building used by children. The battery operated radio was not working during the inspection.”
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8VAC20-780-60-A
“Documentation of child updates and confirmation of up-to-date information in the child’s record. Three out of five records reviewed did not have documentation of information update after 2023.”
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8VAC20-780-80-A
“For each group of children, the center shall maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs. There is not an individual attendance record for each group of children. There is one attendance sheet for the entire building located at the entrance.”
Nov 4, 2024: inspection4 deficiencies
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8VAC20-780-200-A
“The center shall have a qualified program director or a qualified back-up program director who meets one of the director qualifications who shall regularly be on site at least 50% of the center’s hours of operation. Staff #1 stated the program director was not present this week. There was not a program director qualified person present at the center during the director’s absence.”
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8VAC20-780-540-C
“The required first aid kits shall include all required items. The first aid kit did not contain adhesive tape.”
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8VAC20-780-560-F
“When centers choose to provide meals, centers shall follow the most recent, age-appropriate nutritional requirements of the Child and Adult Care Food Program of the United States Department of Agriculture (USDA). The portions of protein, vegetables and milk did not meet USDA requirements.”
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8VAC20-780-80-A
“For each group of children, the center shall maintain a written record of daily attendance that documents the arrival and departure of each child in care as it occurs. The attendance documentation available showed nine children present. However, there were ten children present for care.”
Oct 25, 2023: inspection4 deficiencies
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22.1-289.035-B-4
“Based on record review and interview the center failed to ensure that background checks are requested within required time frames. Evidence: 1 - The record for Staff #2 has a documented date of hire as June 10, 2023 and documentation that she resided in North Carolina within the past five years. However, the out of state background check was not requested until October 18, 2023. 2 - The owner stated that the out of state background check was requested on October 18, 2023.”
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8VAC20-780-160-A
“Based on record review the center failed to ensure that staff obtain tuberculosis (TB) screenings as required. Evidence: 1 - The record for Staff #4 did not contain any documentation of TB screening. a. Staff #4 has a documented dat of hire as September 6, 2023. b. Staff #4 was observed preparing meals for children in care during the inspection. c. The owner stated that Staff #4 is a driver for the center as well as the cook.”
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8VAC20-780-60-A
“Based on record review and interview the center failed to maintain children’s records as required. Evidence: 1 - Upon arrival the record for Child #1 was not available in the center. a. Staff #1 and the owner stated that the owner had taken the child’s record out of the center. 2 - There is not a separate contract for Child #2 and Child #3. Rather both children’s names are on one contract.”
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8VAC20-780-70
“Based on record review and interview the center failed to ensure that each staff record contains all required information. Evidence: 1 - Four out of four records reviewed did not contain documentation of job title. 2 - Four out of four records reviewed did not contain documentation of emergency contact.”
Sep 14, 2023: inspection10 deficiencies
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22.1-289.035-B-4
“Based on record review and interview the center failed to obtain out of state background checks as required. Evidence: 1 - The record for Staff #3 contains documentation that the staff resided in North Carolina within the past five years. However, there was not a central registry finding from North Carolina on file for Staff #3 2 - The owner confirmed that there was not an out of state central registry report on file for Staff #3.”
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22.1-289.058
“Based on interview the center failed to ensure that there is carbon monoxide detector as required. Evidence: The owner stated that there was not a carbon monoxide detector in the building at the time of the inspection.”
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8VAC20-770-60-C-2
“Based on record review and interview the center failed to ensure that central registry findings are obtained as required. Evidence: 1 - The record for Staff #2 did not contain any documentation of central registry finding. The staff was present preparing meals and driving children to and from the center. 2 - The owner confirmed that there was not documentation of central registry finding in the file of Staff #2.”
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8VAC20-780-160-A
The inspectors’ words, 212 words
“Based on record review and interview the center failed to ensure each staff member has documentation of tuberculosis (TB) screening as required. Evidence: 1 - The record for Staff #1 contains a TB screening that is not dated. The documented date of hire for Staff #1 is June 19, 2023. 2 - The record for Staff #2 did not have any documentation of TB screening on file. The staff was present interacting with children as the cook and the driver. 3 - The record for Staff #3 contains a TB screening dated July 17, 2023. However, the documented date of hire is July 10, 2023. Therefore, the TB screening was not obtained before coming in contact with children. 4 - The record for Staff #5 has documented date of hire as June 24, 2023. However, the date on the TB screening is July 12, 2023. Therefore, the TB screening was not obtained before coming in contact with children. 5 - The record for Staff #6 contains a TB screening dated July 10. 2023. However, the documented date of hire is June 10, 2023. Therefore, the TB screening was not obtained before coming in contact with children. 6 - The owner confirmed that TB screenings were documented in the staff records as required.”
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8VAC20-780-230-B
The inspectors’ words, 100 words
“Based on observation and interview the center failed to ensure that individuals from independent contractors who do not meet staff qualifications when in the presence of children will be within sight and sound supervision of a staff member. Evidence: 1 - A therapist was working in a classroom alone with a child in care. There were not any other staff in the room and both doors to classroom were closed. 2 - The owner stated that she was not aware that the therapist not in her employ could not be left alone to care for children enrolled in the program.”
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8VAC20-780-350-C
“Based on observation and interview the center failed to ensure that when children are in ongoing mixed age groups the staff-to-children ratio and group size applicable to the youngest child in the group will apply to the entire group. Evidence: 1 - There were five children ages 10weeks through two years old in care in the infant room with one staff member. 2 - Staff #1 stated that when the children are asleep there is one staff in the room.”
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Based on observation and interview the center failed to ensure that infants are provided sleep as needed. Evidence:
“1 - During the scheduled nap time for the preschool children there were children napping in the infant room. a. All the lights in the room were turned off. b. Quiet/“naptime music could be heard. c. An infant was observed being rocked in a bouncy seat. 2 - Staff #2 stated that nap time is scheduled for all children present in the infant child care room.”
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8VAC20-780-500-A
“Based on observation the center failed to ensure that staff wash their hands before changing a diaper. Evidence: Prior to changing the diaper of a child in care, Staff #2 did not wash her hands.”
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8VAC20-780-570-A
“Based on observation and interview the center failed to ensure that when a child is placed in an infant seat the protective belt will be fastened securely. Evidence: 1 - Child #1 was placed in an infant seat without the safety belt being fastened securely. 2 - Staff present in the classroom confirmed that the safety belt was not secured while the child was in the seat.”
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8VAC20-780-70
“Based on record review and interview the center failed to ensure that each staff record contains all required information. Evidence: 1 - The record for Staff #2 did not contain documentation of date of hire, emergency contact, reference check or orientation. 2 - Seven out seven staff records do not contain any documentation of emergency contact information. 3 - The owner confirmed that the information was missing from the staff records.”
Mar 22, 2023: inspection5 deficiencies
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8VAC20-780-270-A
The inspectors’ words, 161 words
“Based on observation and interview the center failed to ensure that areas and equipment are maintained in safe and operable condition. Evidence: Outside: If children were to fall on either of these items serious injury could result. 1 - There was a metal pole protruding out of tree within reach of children on the playground. 2 - There are broken metal fencing links sticking out of tree within reach of children on the playground. Inside: 1 - In the kitchen there was a top loading freezer without a child proof latch that was within reach of children. 2 - In the infant care room there was a shelf approximately six feet tall that is not secured to the wall and poses a toppling hazard. 3 - There are items stored in closet with the hot water heater that are of combustible materials and pose a fire hazard. a. Some of the items in the closet are touching the hot water heater.”
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8VAC20-780-330-B
“Based on observation and interview the center failed to ensure that there is adequate resilient surface under, around and in the fall/use zone of playground equipment. Evidence: 1 - There was a climb and slide on the playground with less than the required six inches of resilient surface under, around in the fall/use zone of the equipment. 2 - Staff 1 stated that there was approximately two inches of mulch under and around the climb and slide equipment.”
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8VAC20-780-540-C
“Based on observation the center failed to ensure that the first aid contained all required items. Evidence: The first aid kit presented for review did not contain3. gauze pads, adhesive tape, antiseptic cleansing solution/pads, thermometer, triangular bandages or a first aid instructional manual.”
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8VAC20-780-540-E
“Based on observation the center failed to ensure that there is one working, battery-operated radio in each building. Evidence: There was not a battery operated radio available during the inspections.”
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8VAC20-780-550-I
“Based on observation and interview the center failed to ensure that emergency numbers are posted in a visible place at each telephone. Evidence: 1 - Emergency numbers are not posted at each telephone throughout the center. 2 - Staff 1 confirmed that the emergency numbers are not posted at each telephone in the center.”
All 13 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Oct 16, 2026 | Subsidy health and safety inspection | 9 violations cited |
| Apr 1, 2026 | Complaint inspection | 1 violation cited |
| Apr 1, 2026 | Subsidy health and safety inspection | 3 violations cited |
| Oct 24, 2025 | Inspection | 4 violations cited |
| Oct 24, 2025 | Subsidy health and safety inspection | No violations cited |
| May 23, 2025 | Subsidy health and safety inspection | No violations cited |
| May 23, 2025 | Inspection | 7 violations cited |
| Nov 4, 2024 | Inspection | 4 violations cited |
| Nov 4, 2024 | Subsidy health and safety inspection | No violations cited |
| May 6, 2024 | Complaint inspection | No violations cited |
| Oct 25, 2023 | Inspection | 4 violations cited |
| Sep 14, 2023 | Inspection | 10 violations cited |
| Mar 22, 2023 | Inspection | 5 violations cited |
Is it licensed?
- Child Day Center: Two Year license, expires Oct 17, 2027.
- A current subsidy provider.
- Ages: 1 month - 12 years 11 months.
- Capacity: 33 children.
Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 5, 2026. Updated weekly.
Has Virginia acted against it?
- 2 complaint inspections on record.
- No complaint allegations published with findings.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations and Search for Child Day Care: each complaint’s page, with its allegations and findings. Checked Nov 5, 2026. Updated weekly.
Who does the caring?
- Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Virginia’s search doesn’t list owners.
How is it rated?
- Virginia’s search doesn’t show a quality rating.
How does it compare nearby?
- Among 88 child care providers in the City of Portsmouth, the middle value for violations cited in the last three years was 12; this one had 28.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 5, 2026. Updated weekly.
| Place | Violations cited in the last three years |
|---|---|
| Heavenly Hearts Learning Academy This child care provider | 28 |
| Peter Pan Kindergarten & Day Care | 16 |
| HRCAP Cavalier Manor | 8 |
| HRCAP Portsmouth Head Start | 8 |
| HRCAP JFK | 19 |
| Mary Almy | 50 |
| LaToya Wade | 4 |
| Ready-Set-Go Child Development Center | 5 |
| AlphaBEST @ Simonsdale Elementary | 49 |
| AlphaBEST @ Hodges Manor Elementary | 14 |
| AlphaBEST @ Lakeview Elementary | 35 |
| AlphaBEST @ Victory Elementary | 48 |
| Toddler Time Child Development Center | 6 |
What the record doesn’t say
- Virginia doesn’t grade how serious a violation is, so no severity is shown.
- Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
- Virginia doesn’t publish staffing levels or owners for individual providers.
- A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
- Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
- Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.
Sources
-
Virginia Department of Education, Search for Child Day Care: each facility’s page.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
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Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
-
Virginia Department of Education, Search for Child Day Care: each complaint’s page, with its allegations and findings.
Checked Nov 5, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.