New Hope Church of Norfolk
A religious exempt child day center in Norfolk, Virginia 23509
3241 & 3223 Argonne Avenue, Norfolk, Virginia 23509. (757) 857-5315, ext. 129.
Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.
The short answer
- 26 deficiencies in the last three years
- Mar 132026 the latest visit on record
- 127 children, its capacity in the state’s list
Each figure’s source sits beside it, in its section below.
What these words mean4
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Licence status
- Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
12 inspections on record, the latest on Mar 13, 2026.
26 violations cited in the last three years.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.
When those deficiencies happened
26 deficiencies in 5 months of the last 36. Last cited Mar 2026. The last 3 years, to Nov 2, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, in its source’s words
Grouped by visit, newest first, with the level its source gave it.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.
Mar 13, 2026: subsidy health and safety inspection6 deficiencies
-
22.1-289.057-A
“Repeat Violation The program is required to submit to VDH and implement a plan to test potable water for lead. The program did not have evidence of a testing plan submitted to VDH and/or the program did not have evidence of the implementation of the required testing plan.”
-
8VAC20-790-540-B
“Repeat Violation Child’s record shall include all the required information. The record for Child #1 did not include all the required information.”
-
8VAC20-790-560-A
“Repeat Violation Tuberculosis (TB) Documentation of the screening shall be submitted at the time of employment and prior to coming into contact with children. TB documentation for Staff #1 was not submitted at the time of employment. The documentation was submitted a month after employment.”
-
8VAC20-790-580-B
“The vendor shall obtain documentation of additional immunizations once every six months for children less than two years of age. Additional immunizations for Child #2 and Child #3 were not received once every six months, as required for children under two years of age.”
-
8VAC20-790-800-A-2
“Repeat Violation Shelter-in-place procedures shall be practiced twice a year. Only one shelter in place was practiced in 2025, when two are required.”
-
8VAC20-790-800-A-3
“Repeat Violation Lockdown procedures shall be practiced at least annually. The vendor did not practice a lockdown drill in 2025, when at least one is required.”
Sep 22, 2025: complaint inspection4 deficiencies
-
8VAC20-790-550-2-f
“The vendor shall obtain documentation of subsequent background checks conducted every five years. The record for Staff #2 (employed for 11 years) did not contain an up to date sworn statement or criminal history background check, which are required every five years.”
-
8VAC20-790-560-A
“Staff shall be evaluated by a health professional and be issued a statement that the individual is determined to be free of communicable tuberculosis (TB). Documentation of the screening shall be submitted at the time of employment and prior to coming into contact with children. Staff #1 did not submit documentation of a TB screening at the time of employment and prior to coming into contact with children, which is required.”
-
8VAC20-790-700-A
“Behavioral guidance shall be constructive in nature and age and stage appropriate and shall be intended to redirect children to appropriate behavior. On 7/23/25, Staff #1 did not use behavior guidance that was appropriate and intended to direct a preschool age child’s behavior during rest time.”
-
8VAC20-790-710-5
“The following actions or threats thereof are forbidden: verbal remarks that are demeaning to the child. On 7/23/25, Staff #1 verbally threatened a preschool child during nap time in order to get the child to lay down.”
Jul 22, 2025: complaint inspection2 deficiencies
-
8VAC20-790-530-A
“Staff records and children’s information shall be treated confidentially. The information for a child at the center was not treated confidentially. Photographs of Child #1 was posted on social media, when there was no consent to do so.”
-
8VAC20-790-540-B
“The child’s record shall include the following: permission for field trips. The record for Child #1 did not have permission for field trips, however, the child was taken on a field trip while in care of the center.”
Mar 14, 2025: subsidy health and safety inspection6 deficiencies
-
8VAC20-790-530-B
“For each group of children, the vendor shall maintain a written hard copy record of daily attendance that documents the arrival and departure of each child in care as it occurs. On the day of the inspection, three classrooms did not have any of the children who were present signed in on their daily attendance.”
-
8VAC20-790-540-B
“Children’s record shall include all the required information. The record for Child #1 and Child #2 did not contain the address and phone number for one parent’s place of employment. The record for Child #3 did not contain the address of the place of employment for one parent or the name, address, and phone number for the other parent’s place of employment. The record for Child #4 did not contain the addresses and phone numbers for the places of employment for both parents.”
-
8VAC20-790-560-A
“Documentation of a tuberculosis (TB) screening shall be submitted at the time of employment and prior to coming into contact with children. The records for Staff #1 (employed for two months), Staff #2 (employed for two months), and Staff #3 (employed for five months) did not contain a TB screening, which is required at the time of employment and prior to coming into contact with children.”
-
8VAC20-790-640-A
“Hazardous substances such as cleaning materials, insecticides, and pesticides shall be kept in a locked place using a safe locking method that prevents access by children. In a bathroom located in a toddler classroom, there was bleach on a window ledge and two air fresheners on a storage shelf. The above-mentioned substances were not in a locked place.”
-
8VAC20-790-800-A-2
“The emergency response drills shall be practiced, at a minimum: (shelter in place twice annually). There was no documentation at the center to show that shelter in place procedures were practiced twice in 2024, which is required.”
-
8VAC20-790-800-A-3
“The emergency response drills shall be practiced, at a minimum: (lockdown drill once annually). There was no documentation at the center to show that a lockdown drill was practiced once in 2024, which is required.”
Mar 14, 2025: inspection5 deficiencies
-
22.1-289.031-A-3
“The child day center employs supervisory personnel according to the following ratio of staff to children: one staff member to four children from ages zero to 16 months. In an infant room, where two rooms are utilized, there was one staff member supervising five infants. In the other room, there were two teachers supervising nine infants. Both groups/rooms did not follow the required ratio (1:4).”
-
22.1-289.031-A-4
“Each person in a supervisory position has been certified by a practicing physician or physician assistant to be free from any disability which would prevent him from caring for children under his supervision. The records for Staff #1 and Staff #3 did not contain a staff health form.”
-
22.1-289.035-B-1
“The center is required to obtain a completed sworn statement prior to the employee’s first day of employment. The sworn statement for Staff #1 (employed for two months) was dated three weeks after their first day of employment. The sworn statement for Staff #2 (employed for two months) was dated two weeks after their first day of employment. The sworn statement for Staff #3 (employed for five months) was dated two months after their first day of employment.”
-
22.1-289.035-B-2
“The center must obtain a completed national criminal background check prior to the employee’s first day of employment. The criminal history background checks for Staff #1, Staff #2, and Staff #3 were obtained after the staff members? first day of employment.”
-
22.1-289.057-A
“The program is required to submit to VDH and implement a plan to test potable water for lead. The program did not have evidence of a testing plan submitted to VDH and/or the program did not have evidence of the implementation of the required testing plan.”
Mar 20, 2024: subsidy health and safety inspection2 deficiencies
-
Based on record review and interview it was determined that the RECDC did not ensure to maintain and keep at the center a record for each enrolled child, which shall be made accessible to the department’s representative upon request. The child’s record shall include telephone number for each custodial parent’s place of employment and the address of at least one person designated in case of an emergency and the parent cannot be reached.
“Evidence: 1. Child #1 (date of enrollment 9/26/22) did not have the work phone for their father. 2. Child #2 (date of enrollment 3/12/24) did not have addresses for their emergency contact 3. Staff #1 confirmed that a work phone number and address for an emergency contact was not in the records.”
-
Based on observation and interview it was determined that the RECDC did not ensure areas and equipment of the center be maintained in a safe and operable condition
The inspectors’ words, 91 words
“Evidence: 1.In the children’s bathroom, there were rusted screws, approximately 1 1/2 inches in length, protruding from the base of the commode, which poses as a tripping and injury hazard. 2.The carpet in the large common area was fraying, which poses as a tripping hazard. 3.In the toddler room, there was a protruding nail on the bulletin board, which is at the children’s height. This poses as a snagging and injury hazard to the children in care. 4.In the infant play area, the wire to the radio was accessible to children”
Mar 20, 2024: inspection1 deficiency
-
Based on record review and interview it was determined that the RECDC did not ensure that all children in the center are in compliance with the provisions of ? 32.1-46 regarding the immunization of children against certain diseases
“Evidence: 1.Child #2 (date of enrollment 3/12/24) did not have immunization records 2.Staff #1 confirmed that the immunization record for child #2 was not in their record.”
Aug 31, 2023: complaint inspection1 deficiency
-
8VAC20-790-570-1
The inspectors’ words, 143 words
“Based on record review and interview, it was determined that the center failed to inform the department’s representative as soon as practicable, but not more than two business days, of any injury to a child while under the vendor’s supervision when a referral is made for treatment from a medical professional. Evidence: 1. On August 17, 2023, Child #1 tripped and fell in the classroom causing an injury to their arm. Staff #2, the child’s teacher, immediately informed the director and the parent was called. The parents transported the child to the hospital. Staff #2 completed a written injury report. 2. Staff #1, the director, confirmed that they did not inform a Department of Education (DOE) representative within two business days of the incident. The Injury of a Child Requiring Outside Medical Treatment report to DOE was filled out on August 30, 2023.”
Jul 7, 2023: subsidy health and safety inspection1 deficiency
-
8VAC20-790-600-B
“Based on record review and interview, it was determined that the vendor did not ensure that within the first 90 days of employment all staff who work directly with children shall complete Virginia Preservice Training for Child Care Staff. Evidence: 1. Staff #3 (date of hire 12/5/22) did not complete the 10 hour Virginia Preservice Training within the first 90 days of employment. 2. Staff #1 confirmed that Staff #3 has not completed the 10 hour Virginia Preservice Training within the first 90 days of employment.”
Jul 7, 2023: inspection1 deficiency
-
22.1-289.035-A
“Based on record review and interview, it was determined that the RECDC did not ensure that background checks are completed every five years. Evidence: 1. Staff #1 and Staff #2 both have their Virginia fingerprints dated May 10, 2018 which expired on May 10, 2023. 2. Director of the RECDC confirmed both Staff #1 and Staff #2’s Virginia Fingerprints are expired and report checks were not completed for 2023.”
Jul 13, 2022: inspection2 deficiencies
-
22.1-289.035-B-2
The inspectors’ words, 106 words
“Based on record review and interview, it was determined that any individual required to undergo a background check in accordance with subsection A shall submit to fingerprinting. Evidence: 1. Staff #2 (date of hire: 6/27/2022) does not have their fingerprints completed for their background check. 2. Staff #4 (date of hire: 06/21/2022) does not have their fingerprints completed for their background check. 3. Staff #1 confirmed that both Staff #2 and Staff #4 did not have fingerprints completed to gather the results of their background check. 4. Staff #1 confirmed that both Staff #2 and Staff #4 are working with children in care at the center.”
-
8VAC20-770-40-D-2
The inspectors’ words, 107 words
“Based on record review and interview, it was determined that the center did not ensure that prior to the first day of employment that the signed sworn disclosure statement by staff be in the record. Evidence: 1. Staff #2 (date of hire: 06/27/22) has a sworn statement signed on 7/07/2022, which is signed after their first day of employment. 2. Staff #4 (date of hire: 06/21/2022) has a sworn statement signed on 06/24/2022, which is signed after their first day of employment. 3. Staff #1 confirmed that both Staff #2 and Staff #4 did not have their sworn statement signed prior to the first day of employment.”
Jul 11, 2022: subsidy health and safety inspection4 deficiencies
-
8VAC20-790-540-B
The inspectors’ words, 106 words
“Based on record review and interview, it was determined that the vendor did not ensure that the child’s record include the name, address, and telephone number of at least one person designated by the parent to contact in case of an emergency and the parent cannot be reached. Evidence: 1. Child #1 (date of enrollment: 7/27/20) did not have the name, address, and telephone number for an emergency contact. 2. Child #2 (date of enrollment: 2/15/22) did not have the address listed for their emergency contact. 3. Staff #1 confirmed that Child #1 and Child #2 did not have all required information for their emergency contact.”
-
8VAC20-790-560-A
The inspectors’ words, 140 words
“Based on record review and interview, it was determined that the vendor did not ensure that staff be evaluated by a health professional and be issued a statement that the individual is determined to be free of communicable tuberculosis (TB). Evidence: 1. Four of the five staff records reviewed did not have a TB screening completed. a. Staff #2 (date of hire: 6/27/22) did not have a TB screening completed. b. Staff #3 (date of hire: 5/05/22) did not have a TB screening completed. c. Staff #4 (date of hire: 6/21/22) did not have a TB screening completed. d. Staff #5 (date of hire: 2/08/22) did not have a TB screening completed. 2. Staff #1 confirmed that Staff #2, Staff #3, Staff #4, and Staff #5 did not have a TB screening completed prior to coming in contact with children.”
-
8VAC20-790-640-A
The inspectors’ words, 94 words
“Based on observation and interview, it was determined that the vendor did not ensure that hazardous substances such as cleaning materials be kept in a locked place using a safe locking method that prevents access by children. Evidence: 1. In the preschool classroom, there were two bottles of disinfectant wipes with the warning label, ?Harmful to Humans? and an aerosol bottle of disinfectant with a warning label, ?Keep out of reach of children.? 2. In the bathroom used by the children in care there was a clear bottle labeled ?cleanser? in reach of children.”
-
8VAC20-790-660
“Based on observation and interview, the vendor did not ensure that they provide sand or other cushioning material under playground equipment. Evidence: 1. For both the preschool and school age playgrounds, the mulch dissipated under the playground equipment where the children’s fall zones are grass and dirt. 2. Staff #1 confirmed there was no other cushioning material under the playground equipment.”
All 12 visits on record
| Date | Visit | What the record says |
|---|---|---|
| Mar 13, 2026 | Subsidy health and safety inspection | 6 violations cited |
| Sep 22, 2025 | Complaint inspection | 4 violations cited |
| Jul 22, 2025 | Complaint inspection | 2 violations cited |
| Mar 14, 2025 | Subsidy health and safety inspection | 6 violations cited |
| Mar 14, 2025 | Inspection | 5 violations cited |
| Mar 20, 2024 | Subsidy health and safety inspection | 2 violations cited |
| Mar 20, 2024 | Inspection | 1 violation cited |
| Aug 31, 2023 | Complaint inspection | 1 violation cited |
| Jul 7, 2023 | Subsidy health and safety inspection | 1 violation cited |
| Jul 7, 2023 | Inspection | 1 violation cited |
| Jul 13, 2022 | Inspection | 2 violations cited |
| Jul 11, 2022 | Subsidy health and safety inspection | 4 violations cited |
Is it licensed?
- Religious Exempt Child Day Center: Exempt from licensure, expires Apr 17, 2027.
- A current subsidy provider.
- Ages: Birth - 11 years 11 months.
- Capacity: 127 children.
Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 2, 2026. Updated weekly.
Has Virginia acted against it?
- 3 complaint inspections on record.
- 1 complaint allegation published with Virginia’s findings, 1 of them found valid.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations and Search for Child Day Care: each complaint’s page, with its allegations and findings. Checked Nov 2, 2026. Updated weekly.
| Date | What | Detail |
|---|---|---|
| Sep 1, 2023 | Complaint | Allegation: Emergency Procedures/Supplies. Virginia’s finding: Reported/Valid. |
Who does the caring?
- Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.
Who owns it?
- Virginia’s search doesn’t list owners.
How is it rated?
- Virginia’s search doesn’t show a quality rating.
How does it compare nearby?
- Among 143 child care providers in the City of Norfolk, the middle value for violations cited in the last three years was 13; this one had 26.
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.
| Place | Violations cited in the last three years |
|---|---|
| THE YMCA OF SOUTH HAMPTON ROADS - WILLARD MODEL ELEMENTARY | 14 |
| Norfolk Collegiate School and Extended Care | 5 |
| Vanessa Parker | 17 |
| New Hope Church of Norfolk This child care provider | 26 |
| YMCA School Age Child Care @ Academy of Discovery at Lakewood | 28 |
| Shanise Alvarado | 15 |
| NURTURING MINDS OF VALUE ACADEMY, TIDEWATER | 36 |
| W A Hunton Child Development Center | 1 |
| Tammy Johnson | 10 |
| Infinite Explorers | 4 |
| Malaejha Vick | 0 |
| Building Blocks Preschool and Childcare Center | 18 |
What the record doesn’t say
- Virginia doesn’t grade how serious a violation is, so no severity is shown.
- Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
- Virginia doesn’t publish staffing levels or owners for individual providers.
- A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
- Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
- Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.
Sources
-
Virginia Department of Education, Search for Child Day Care: each facility’s page.
Checked Nov 2, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
-
Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations.
Checked Nov 2, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
-
Virginia Department of Education, Search for Child Day Care: each complaint’s page, with its allegations and findings.
Checked Nov 2, 2026. Updated weekly. No open licence; Virginia allows non-commercial use, so Care Ledger shows it free.
If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 2, 2026.
From the provider
The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.