Hearth Record

THE YMCA OF SOUTH HAMPTON ROADS - WILLARD MODEL ELEMENTARY

A child day center in Norfolk, Virginia 23509

1511 Willow Wood Drive, Norfolk, Virginia 23509. (757) 623-4725.

Virginia’s own record, on legacy.dss.virginia.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. Virginia’s own record is on legacy.dss.virginia.gov.

The short answer

The last 24 months 11 deficiencies in 4 months of the last 36. Last cited May 2026. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Licence status
Whether the state’s licence lets the place operate now, in the state’s own words: licensed, on probation (allowed to keep operating on conditions, after problems), provisional, pending or expired. Source: Each state’s licensing agency.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

12 inspections on record, the latest on May 13, 2026.

14 violations cited in the last three years.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

When those deficiencies happened

11 deficiencies in 4 months of the last 36. Last cited May 2026. The last 3 years, to Nov 2, 2026.

11 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, in its source’s words

Grouped by visit, newest first, with the level its source gave it.

Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

May 13, 2026: subsidy health and safety inspection1 deficiency
  • 8VAC20-780-550-A

    “The center shall have a written emergency preparedness plan that addresses staff responsibility and facility readiness with respect to emergency evacuation and relocation, shelter-in-place, and lockdown. The emergency preparedness plan available during the inspection contained outdated contact information.”

    Rule 8VAC20-780-550-A.

Nov 3, 2025: inspection5 deficiencies
  • 22.1-289.011-F

    “The facility is required to post the most recent violation notice and inspection summary in the center. The posted inspection report is dated 12/18/24. However, the most recent inspection was completed 5/23/25 and was not posted in the center during the inspection.”

    Rule 22.1-289.011-F.

  • 8VAC20-780-160-A

    “Each staff member shall submit documentation of a negative tuberculosis screening at the time of employment and completed within the last 30 days of the date of employment. The documentation submitted for Staff #2?s TB screening was not legible.”

    Rule 8VAC20-780-160-A.

  • 8VAC20-780-240-A

    “The Virginia Department of Education-sponsored orientation course shall be completed within 90 calendar days of employment. The record provided for Staff #3 did not contain documentation that the department sponsored orientation course had been completed.”

    Rule 8VAC20-780-240-A.

  • 8VAC20-780-350-C

    “When children are in ongoing mixed age groups, the staff-to-children ratio and group size applicable to the youngest child in the group shall apply to the entire group. At approximately 4pm there were 35 children present, ages 4 to 11 years old with three staff. Furthermore, during the inspection there were 28 children present with 2 staff because one of three staff members present left the child care room to make a personal phone call.”

    Rule 8VAC20-780-350-C.

  • 8VAC20-780-70

    “The facility must maintain staff records on site and centrally as required. Staff #2 who was present during the inspection did not have any staff information kept at the center.”

    Rule 8VAC20-780-70.

May 23, 2025: inspection4 deficiencies
  • 22.1-289.018-A

    “Licensees shall at all times afford the Superintendent reasonable opportunity to inspect all of their records. Two out of five records requested (Staff #3 & #4) were not made available for inspection.”

    Rule 22.1-289.018-A.

  • 22.1-289.035-B-4

    “The center is required to obtain background checks from any state in which the individual has resided in the preceding five years. Staff #1, employed for more than 4 weeks, did not have documentation of requesting a central registry check, sex offenders or criminal background check from one state. Staff #2 did not have documentation of requesting a central registry check or criminal history check from a different state.”

    Rule 22.1-289.035-B-4.

  • 8VAC20-780-510-P

    “When an authorization for medication expires, the parent shall be notified that the medication needs to be picked up within 14 days or the parent must renew the authorization. Medications that are not picked up by the parent within 14 days will be disposed of by the center by either dissolving the medication down the sink or flushing it down the toilet. One medication in the medication lock box expired 12/24.”

    Rule 8VAC20-780-510-P.

  • 8VAC20-780-550-B

    “Emergency communication to include establishment of center emergency officer and back-up officer to include 24-hour contact telephone number for each. The staff person listed in the emergency preparedness plan is no longer employed at this location and not been present since March 2025.”

    Rule 8VAC20-780-550-B.

Dec 18, 2024: inspection1 deficiency
  • 8VAC20-780-510-G

    “Medication shall be labeled with the child’s name, the name of the, the dosage amount, and the time or times to be given. There are two Albuterol inhalers in the medication lock box that did not have prescriptions labels on them and therefore the medication was not labeled with the child’s name, name of medication, dosage amount and time or times to be given.”

    Rule 8VAC20-780-510-G.

Nov 13, 2023: subsidy health and safety inspection1 deficiency
  • 8VAC20-790-530-C

    “Based on record review and interview the vendor failed to ensure that attendance records are maintained as required. Evidence: 1 - The attendance record available for review were not hard copy and did not document arrival and departure as it occurs. 2 - Staff #1 confirmed that there was not a attendance documentation in the required form.”

    Rule 8VAC20-790-530-C.

Nov 13, 2023: inspection2 deficiencies
  • 8VAC20-780-130-A

    “Based on record review and interview the center failed to ensure that immunization documentation is obtained for each child before the child can attend the center. Evidence: 1 - There were not any immunization records available for review during the inspection for any of the children in enrolled in the program. 2 - Staff #1 stated that she did not have access to the children’s immunization records at the center location.”

    Rule 8VAC20-780-130-A.

  • 8VAC20-780-140-A

    “Based on record review and interview the center failed to ensure that each child has documentation of physical on file before the child’s attendance or within 30 days of the first day of attendance. Evidence: 1 - There were not any physical records available for review during the inspection for any of the children in enrolled in the program. 2 - Staff #1 stated that she did not have access to the children’s physical records at the center location.”

    Rule 8VAC20-780-140-A.

May 31, 2022: inspection2 deficiencies
  • 8VAC20-780-60-A

    “Based on record review and interview the center failed to maintain children’s records as required. Evidence: 1 - The first day of attendance was not available for review and any of the four children’s records that were reviewed digitally. 2 - There was no record for child 1 available during the inspection neither digital or hard copy. 3 - Staff 1 confirms that the first date of attendance was not visible nor is there a record for child 1 digital or hard copy.”

    Rule 8VAC20-780-60-A.

  • 8VAC20-780-80-A

    “Based on interview and documentation review the center failed to maintain attendance documentation as required. Evidence: 1 - Attendance documentation maintained at the center consist of a check mark which indicates when the child arrives and parents write the time they pick up. 2 - Staff 1 confirmed that at no point is the time of arrival documented during the Before or After school programs.”

    Rule 8VAC20-780-80-A.

Oct 18, 2021: inspection2 deficiencies
  • 8VAC20-780-70

    The inspectors’ words, 105 words

    “Based on record review the center failed to ensure that staff records are maintained as required. Evidence; 1 - The record for staff 1 does not contain documentation that he possesses the education, staff development or certification for the position of program director. 2 - Staff 1 confirmed that the information was not present in the staff record for review. 3 - During the inspection staff 2 was asked if the emergency contact information for the three staff was present at the center as required. Staff 2 stated that there was not emergency contact information on site for the three staff present during the inspection.”

    Rule 8VAC20-780-70.

  • 8VAC20-780-90-A

    “Based on record review the center failed to ensure that each child’s record contains the required. Evidence The records for child 1, 2 and 3 did not contain the required written agreements between the parent and the center. Each child has a documented date of enrollment as September 27, 2021.”

    Rule 8VAC20-780-90-A.

All 12 visits on record
Visits on record
DateVisitWhat the record says
May 13, 2026Subsidy health and safety inspection1 violation cited
Nov 3, 2025Subsidy health and safety inspectionNo violations cited
Nov 3, 2025Inspection5 violations cited
May 23, 2025Subsidy health and safety inspectionNo violations cited
May 23, 2025Inspection4 violations cited
Dec 18, 2024Inspection1 violation cited
Dec 18, 2024Subsidy health and safety inspectionNo violations cited
Nov 13, 2023Subsidy health and safety inspection1 violation cited
Nov 13, 2023Inspection2 violations cited
May 31, 2022Inspection2 violations cited
May 31, 2022Subsidy health and safety inspectionNo violations cited
Oct 18, 2021Inspection2 violations cited

Is it licensed?

  • Child Day Center: Two Year license, expires Oct 11, 2027.
  • Program Located in a Public School.
  • A current subsidy provider.
  • Ages: 4 years - 12 years 11 months.
  • Capacity: 100 children.
Source:

Virginia Department of Education, Search for Child Day Care: each facility’s page. Checked Nov 2, 2026. Updated weekly.

Has Virginia acted against it?

  • 0 complaint inspections on record.
  • No complaint allegations published with findings.

Who does the caring?

  • Virginia doesn’t publish staffing levels for individual providers. State rules set staff-to-child ratios by age.

Who owns it?

  • Virginia’s search doesn’t list owners.

How is it rated?

  • Virginia’s search doesn’t show a quality rating.

How does it compare nearby?

  • Among 143 child care providers in the City of Norfolk, the middle value for violations cited in the last three years was 13; this one had 14.
Source:

Virginia Department of Education, Search for Child Day Care: each inspection’s page, with its violations. Checked Nov 2, 2026. Updated weekly.

11 of the 143 in the City of Norfolk, as the source lists them, same ZIP code first
PlaceViolations cited in the last three years
THE YMCA OF SOUTH HAMPTON ROADS - WILLARD MODEL ELEMENTARY This child care provider14
Norfolk Collegiate School and Extended Care5
Vanessa Parker17
New Hope Church of Norfolk26
YMCA School Age Child Care @ Academy of Discovery at Lakewood28
Shanise Alvarado15
NURTURING MINDS OF VALUE ACADEMY, TIDEWATER36
W A Hunton Child Development Center1
Tammy Johnson10
Infinite Explorers4
Malaejha Vick0
Building Blocks Preschool and Childcare Center18

What the record doesn’t say

  • Virginia doesn’t grade how serious a violation is, so no severity is shown.
  • Virginia publishes a complaint’s allegations and findings only when its inspection found a violation and the records are linked.
  • Virginia doesn’t publish staffing levels or owners for individual providers.
  • A plan of correction sent late, or not at all, isn’t online: Virginia says to ask the inspector.
  • Virginia’s pages show about the last five years of inspections; for older ones, Virginia says to contact the licensing inspector.
  • Virginia says this information may not be accurate, up to date or complete, and shouldn’t be the only source in choosing care.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: Virginia Department of Education. Virginia’s own record is on legacy.dss.virginia.gov. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 2, 2026.

From the provider

The public record above comes first. Anything the provider adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the provider will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the provider”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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