Hearth Record

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Kenmore stoves and ovens

278 reports to CPSC, the latest made Jun 5, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search, on saferproducts.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Oct 29, 2026.

  • 278reports to CPSC
  • Jun 5, 2026the latest report was made
  • May 9, 2011the earliest
  • 244with the company’s comments
Brand
Kenmore
Maker
Sears Holdings Management CorporationMakers, importers or sellers, as the reports name them
Product
Stoves and ovensElectric or gas not saidCPSC’s product type: Ranges or Ovens, Not Specified (code 281), in Kitchen: Appliances
Other ways the reports write the brand (23)

“Kenmore Elite”, “Kenmore Range”, “Kenmore elite”, “Kenmore Elite Range”, “KENMORE ELITE”, “KENMORE ELITE GAS RANGE”, “Kemore”, “Kenmore 790”, “Kenmore 790.98023800”, “Kenmore Elite electric”, “Kenmore Elite glass top slide in range”, “Kenmore Model 7900.47773406”, “Kenmore Pro”, “Kenmore Self Cleaning Oven”, “Kenmore Ultra Bake”, “Kenmore Ultra Bake Model 665 9580 9000”, “Kenmore double oven”, “Kenmore/ Model 790.4783”, “kenmoore”, “kenmore Elite”, “kenmore elite”, “kenmore elite range” and “kenmore elite slide in range”

By month

4 reports from July 2025 to June 2026; the most in June 2026, 1. 274 earlier reports, since May 2011, are in the table.
The numbers, as a table
Reports to CPSC by the month each was made, newest first
MonthReports
June 20261
May 20261
March 20261
October 20251
May 20251
September 20241
August 20241
July 20242
May 20241
April 20241
March 20241
July 20231
June 20231
May 20221
March 20221
January 20221
November 20211
April 20213
February 20211
January 20211
December 20203
July 20201
June 20201
May 20201
March 20201
January 20201
December 20191
October 20191
September 20191
December 20182
November 20181
October 20181
September 20181
August 20181
July 20182
April 20181
March 20181
February 20182
January 20181
December 20173
November 20171
September 20172
August 20175
July 20171
June 20171
May 20176
April 20174
March 20172
February 20172
January 20177
December 20162
November 20167
October 20163
September 20161
August 20162
July 20167
June 20163
May 20161
April 20162
March 20166
February 20162
January 20164
December 20153
November 20152
September 20152
August 20156
June 20153
May 20155
April 20152
March 20152
January 20152
December 20141
October 20141
September 20145
August 20144
July 20143
June 20141
April 20142
March 20144
February 20141
January 20141
December 20133
November 20132
October 20133
September 20132
August 20133
July 20132
June 20132
May 20133
April 20133
March 20137
February 20137
January 20136
December 20123
November 20125
October 20123
September 20124
August 20124
July 20122
June 20121
May 20123
April 20124
March 20124
February 20121
January 20123
December 20115
November 20113
October 20113
September 20116
August 20113
July 20111
June 20113
May 20113

How badly anyone was hurt

  • Hospital admission 1 CPSC: Injury, Hospital Admission
  • Emergency room 2 CPSC: Injury, Emergency Department Treatment Received
  • Seen by a doctor or nurse 1 CPSC: Injury, Seen by Medical Professional
  • First aid 21 CPSC: Injury, First Aid Received by Non-Medical Professional
  • Hurt, no treatment 21 CPSC: Injury, No First Aid or Medical Attention Received
  • Hurt, care not known 5 CPSC: Injury, Level of care not known
  • No one hurt 217 CPSC: Incident, No Injury
  • No incident, no one hurt 2 CPSC: No Incident, No Injury
  • Not said 8 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

Source:

CPSC, SaferProducts.gov public database export. Released Oct 29, 2026. Updated daily.

  1. No incident, no one hurt

    Made Jun 5, 2026, sent to the company Jun 10, 2026, published by CPSC Jul 6, 2026

    The product, in the report: Kenmore Oven/Range

    The front glass of my oven shattered with no reason. I had started up the oven with the temperature preheat. It was not up to temperature and was about 120. I have never hit scratched marked or dented or any object ever touched the glass, except to wipe it clean with a cloth. This came as a shock to me when I gently shut my oven door. Thank you.

    Bought from
    Lowes
    Bought
    Jan 2, 2025, about then
    Where
    Ridgely, Maryland: Home/Apartment/Condominium
    Who was involved
    Age 42, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    No Incident, No Injury
  2. No one hurt

    Made May 30, 2026, sent to the company Jun 3, 2026, published by CPSC Jun 17, 2026

    The product, in the report: Kenmore elite dual fuel Range model 790.7938

    On April 1, 2026 my Range caught on fire and caused a house fire.

    Model
    790.7938
    Where
    West Chester, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 71, Unspecified
    The reporter’s relation to them
    Self
    As this report names them
    Brand kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  3. No one hurt

    Made Mar 18, 2026, sent to the company Apr 24, 2026, published by CPSC May 8, 2026

    The product, in the report: Oven

    Caller stated that the oven was turned on to 300 degrees and then the broiler turned on by itself without their knowledge which emitted smoke in the room. He tried to power off the oven using the control panel, but the broiler stayed on. He had to use the circuit breaker to power it off.

    The manufacturer was contacted and they advised that the oven needs a control panel replacement. He stated that he feels that the same problem will occur with a replacement. Caller feels that this oven poses a fire hazard and should be reported.

    Model
    919.193458590
    Serial number
    60259510
    Bought from
    Unknown, Virginia
    Bought
    Apr 10, 2010, about then
    Where
    Unspecified: Unspecified
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  4. No one hurt

    Made Oct 10, 2025, sent to the company Oct 29, 2025, published by CPSC Nov 26, 2025

    The product, in the report: The brand of the stove is Kenmore

    Yesterday afternoon I baked a cake and I turned off the oven. When we were in the dining room the glass door of the oven exploded and shattered into pieces. No one was injured It was very scary and we are seniors and live under social security so we have a small pension and we cant offer to pay for reparations of replacement We need help we are 74 years old and retired

    Model
    316433610
    Serial number
    316556005
    Where
    Sunny isles beach, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    Reports CPSC links to it
    20251014-D1082-2147327086
    How badly, in CPSC’s words
    Incident, No Injury
  5. Hospital admission

    Made May 28, 2025, sent to the company Jun 2, 2025, published by CPSC Jun 16, 2025

    The product, in the report: Kenmore free standing range with warming drawer. This range came with the house purchase.

    My 8 month old granddaughter received 2nd degree burns to her hand when she pulled open the bottom drawer on a free standing oven and reached inside. This model oven has a separate control knob for the warming drawer, and it was off, but the oven was on. This burn was so severe that it required a skin graft surgery to repair. The address listed for this report is my son and daughter-in-laws house where the injury occurred.

    Model
    790.72863301
    UPC
    Unknown
    Serial number
    VF33707675
    Where
    Denver, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 0, Female
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, Hospital Admission
  6. No one hurt

    Made Sep 9, 2024, sent to the company Oct 23, 2024, published by CPSC Nov 6, 2024

    The product, in the report: Oven Range

    The consumer indicates that her oven range’s main burner knob sticks out and will turn on the turbo-boil with the slightest touch, many times unbeknownst to the consumer. This issue has happened at least a dozen times already, and on multiple occasions containers and plates have melted. The consumer has now removed the knob in order to avoid future incidents. The consumer states the cooktop is used approximately once or twice daily whereas the oven is used roughly two to three times per month. The consumer plans on keeping her oven range for at least the next thirty days in case an investigation ensues.

    Model
    790.41313
    Serial number
    AF53405343
    Bought from
    Sears, Minnesota
    Bought
    Jun 15, 2015, about then
    Where
    Land Prairie, Maine: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  7. No one hurt

    Made Aug 6, 2024, sent to the company Aug 19, 2024, published by CPSC Sep 3, 2024

    The product, in the report: Smoothtop range with oven

    8/6/2024: The consumer used the range, but afterwards, the left front burner would not turn off.

    The consumer turned the burner’s control knob off, but it remained on. Her husband turned the control knob off, 4 or 5 times, before getting it to turn off.

    They also tripped the breaker to ensure it could not be turned on.

    The problem is similar to what’s stated in CPSC Recall# 24-235.

    Model
    790.96122409
    Serial number
    VF70424828
    Bought
    Mar 7, 2007
    Where
    New Kensington, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  8. No one hurt

    Made Jul 30, 2024, sent to the company Aug 13, 2024, published by CPSC Aug 27, 2024

    The product, in the report: Kenmore Range

    Kenmore Ultra Bake, 95829003, model # RM2214203, purchased, 2002 was sent on bake at 350 degrees. The stove oven overheated (broiler) was engaged and would not shut off. E2-F3 error appeared. This happened in 2010 and again today 7/30/2024. Food was charred black and burning. Had to pull out range and unplug stove as non of the off buttons on the monitor would work.

    Model
    RM2214203
    Serial number
    95829003
    Bought from
    Sears, 2002, Michigan
    Bought
    Feb 14, 2002, about then
    Where
    Kingston, Michigan: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Ultra Bake, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  9. No incident, no one hurt

    Made Jul 16, 2024, sent to the company Jul 19, 2024, published by CPSC Aug 2, 2024

    The product, in the report: Model #79092803011 Kenmore Range -

    Daughter was cooking a pizza and the glass shattered on the oven door.

    Model
    79092803011
    Serial number
    VFO4692249
    Where
    Lamberton, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 2, Unknown
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    No Incident, No Injury
  10. No one hurt

    Made May 1, 2024, sent to the company May 22, 2024, published by CPSC Jun 6, 2024

    The product, in the report: kenmore stove

    I have a kemnore range model# 790.46703605, The oven, self cleaner, time will come on by it self at times with no one being around it. We woke up to the timer going off and the oven being turn on. This can cause issue for a house fire or worse. There has not been any codes and we looked to replace the control panel but they no longer make the part I was told

    Model
    790.46703605
    Serial number
    nf70217391
    Where
    cantonment, Florida: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  11. No one hurt

    Made Apr 25, 2024, sent to the company Apr 30, 2024, published by CPSC May 14, 2024

    The product, in the report: Kenmore slide-in range

    Kenmore range glass oven door shattered while cooking dinner.

    Model
    790.46712600
    Serial number
    NF63830813
    Bought from
    Sears
    Bought
    Oct 4, 2006, about then
    Where
    Hempstead, Texas: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  12. No one hurt

    Made Mar 7, 2024, sent to the company Mar 15, 2024, published by CPSC Mar 29, 2024

    The product, in the report: Kenmore glasstop Range

    Cooking on Kenmore glasstop range and apparently the burner went bad and melted the bottom ring of my pan onto it, causing it to bust the burner ring and crack my stovetop

    Model
    790-96412407
    Serial number
    VF61114522
    Bought from
    Sears
    Where
    Lakeland, United States: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  13. No one hurt

    Made Jul 21, 2023, sent to the company Jul 26, 2023, published by CPSC Aug 9, 2023

    The product, in the report: Kenmore stove model no. 790.94192317 Serial no. VF83715747 cooor white

    Was preparing to use the cooktop an the cooktop glass busted on the oven

    Model
    Model 790.94192317
    UPC
    Unknown
    Serial number
    VF83715747
    Where
    Piqua, Ohio: Unspecified
    Who was involved
    Age 41, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  14. Hurt, care not known

    Made Jun 23, 2023, sent to the company Jun 27, 2023, published by CPSC Jul 12, 2023

    The product, in the report: Stainless steel, glass top oven with glass and stainless steel front door.

    We have a Kenmore oven, model # 790.9611340F. Last night 6/22/2023, while not even using the oven, the front door glass exploded sending tiny pieces of glass all over the kitchen floor. I was simply standing in front of the stove, closing a pizza box that was sitting on top of the oven, and I just touched the oven handle. I didn’t have shoes on and some of the pieces cut the top of my foot. After an hour of cleanup I HOPE I got all the glass up. Thankfully I’m the one that it happened to and not one of my 2 small kids, or my wife. I’m reporting this because I called Sears, who owns Kenmore and after about 30 minutes of trying to figure out what department to connect with, and finally connecting with someone (who was clearly just in a call center in a different country) they said because the unit is over 10 years old I will have to buy the new part. I asked if there is a claim that I could file, since hundreds of other people have had this same exact problem with this same model oven. She said no, and because it is over 10 years old there was nothing that they could do. I’m frustrated, because there was no foul play that caused this, it was completely out of the blue, the oven was not in use, and it could have injured one of my children.

    Model
    790.9611340F
    Serial number
    VF93344877
    Where
    United States: Home/Apartment/Condominium
    Who was involved
    Age 38, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, Level of care not known
  15. No one hurt

    Made May 18, 2022, sent to the company May 20, 2022, published by CPSC Jun 6, 2022

    The product, in the report: Kenmore Elite Induction Range Model Number: 790.95073316 Serial Number: VF84512058 stainless steel

    I have a Kenmore Elite range that is about 4 years old. Two of the burners aren’t functioning correctly. One of which comes on randomly by it’s self. Which to me is a fire safety. If I’m not home to catch it, it could start a fire and then our house could burn down. I’ve contacted Sears and they won’t do anything since it’s not still under warranty. I’ve had this fixed once while it was still under warranty. It’ll cost me $600-$700 to fix this. To correct this I then have to mess with the knob to get it to shut off which can take a couple minutes. And you just don’t know when it’ll start again. Like I mentioned this is a HUGE FIRE SAFETY to me and my family.

    Model
    790.95073316
    Serial number
    VF84512058
    Bought from
    Sears Home Store Dodge City KS, Kansas
    Bought
    Nov 19, 2018, about then
    Where
    Plains, Kansas: Home/Apartment/Condominium
    Who was involved
    Age 40, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite Range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  16. No one hurt

    Made Mar 11, 2022, sent to the company Mar 18, 2022, published by CPSC Apr 1, 2022

    The product, in the report: Control board M67071PB

    Turned the oven on to 350 to bake brownies and could smell electrical hurried and killed breaker pulled range away from wall and smoke rolling out the back. Took back panel off and on the control board where the thick red wires go into a black box that says NAIS has complete melted and burnt up the control board

    Model
    665.95142300
    Serial number
    RR2923661
    Bought from
    Sears, Arkansas
    Where
    Southside, Arkansas: Home/Apartment/Condominium
    Who was involved
    Age 41, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  17. No one hurt

    Made Jan 18, 2022, sent to the company Jan 21, 2022, published by CPSC Feb 4, 2022

    The product, in the report: White Kenmore stove with oven. Height is 3 ft 11 in width is 30 in and depth is 21.5 in.

    I Turned my Kenmore oven on to self clean mode and it never turned off. Had to turn it off after 7 hours of it being on and found it melted the top part of the oven door because it got too hot. The bottom seal around the door was also black.

    Model
    790312011
    UPC
    01250550364
    Serial number
    VF10360343
    Bought from
    Sears
    Bought
    Mar 1, 2011
    Where
    Thorndike, Maine: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  18. No one hurt

    Made Nov 9, 2021, sent to the company Jan 7, 2022, published by CPSC Jan 24, 2022

    The product, in the report: Oven Range Kenmore

    The consumer indicates that she preheated her oven to 400 degrees Fahrenheit and ten minutes later a heard a popping and crackling sound coming from the kitchen. When the consumer checked, there were flames coming from out of digital display where all the numbers are shown and her kitchen was filling up with black smoke. The consumer immediately called the Fire Department and they advised her to get out of her house and wait for them.

    By the time the Fire Department arrived, approximately five to ten minutes after they were called, the fire had extinguished itself. Once they finished their inspection, they informed the consumer that the fire was strictly due to her oven range and not her electrical system.

    The consumer contacted the retailer and the representative she spoke to informed her that they could not assist her as the unit was no longer under warranty. The consumer tried to explain that she was just trying to report the fire but they did not take a complaint.

    The consumer states that, prior to the incident, the cooktop was used three to four times per week whereas the oven once weekly.

    The consumer is unsure if she will keep her unit for at least the next thirty days in case an investigation ensues.

    Model
    790.9446.3700
    Bought from
    Sears, Delaware
    Bought
    Jun 15, 2009, about then
    Where
    Wilmington, Delaware: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  19. No one hurt

    Made Apr 27, 2021, sent to the company May 28, 2021, published by CPSC Jun 14, 2021

    The product, in the report: Oven Range

    The consumer indicates that whenever she turns her oven range on, the elements stay on even after the unit has been turned off. In order for the oven range to shut off, it must be unplugged however on two occasions after plugging back the unit it has turned on spontaneously some time later.

    04/26/2021 - The consumer contacted the Manufacturer and explained the situation; the representative she spoke to scheduled for a Service Technician to inspect the unit the following day paid for by the consumer.

    04/27/2021 – Upon inspection, the Service Technician indicated that the circuitry on the control panel needed to be replaced so he placed an order and informed the consumer a representative would install it on May 06, 2021.

    Part rec’d 5/11/21; install rescheduled 5/20/21

    The consumer states that the oven is used at least once weekly whereas the cooktop about two times per day. The consumer plans on keeping her oven range for at least the next thirty days in case an investigation ensues.

    Model
    79097109010
    Serial number
    VF04051324
    Bought from
    Sears, Kentucky
    Bought
    Oct 15, 2010, about then
    Where
    Princeton, Kentucky: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  20. Hurt, no treatment

    Made Apr 26, 2021, sent to the company Apr 29, 2021, published by CPSC May 13, 2021

    The product, in the report: Kenmore Elite oven and microwave model number 790.48903001. Stainless steal.

    My oven rack collapses when I put anything heavier than a cookie sheet. It happened last thanksgiving and now happens all the time. It collapses on one side and the roaster or skillet spills or slides to one side of the oven. I have scalded my hand when the turkeys roasting pan fell, splashing hot grease on my hand. It happened tonight and several other times.

    Model
    790.48903001
    Serial number
    NF42222573
    Bought from
    Sears Boise Idaho
    Bought
    Jun 14, 2014, about then
    Where
    Boise, Idaho: Home/Apartment/Condominium
    Who was involved
    Age 57, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  21. No one hurt

    Made Apr 13, 2021, sent to the company Apr 16, 2021, published by CPSC Apr 30, 2021

    The product, in the report: See previous - under description of incident. This is a double wall oven - the lower oven glass shattered

    Kenmore Wall Oven - Exterior Glass exploded - handle came loose, went to put the handle back in and the glass exploded and shattered

    Model No. 790.48473410 // Serial No. AF60500699 // Product Code K

    Model
    790.48473410
    Serial number
    AF60500699
    Bought from
    Sears
    Bought
    Jul 1, 2016, about then
    Where
    Lake Oswego, Oregon: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  22. Hurt, no treatment

    Made Feb 24, 2021, sent to the company Mar 10, 2021, published by CPSC Mar 24, 2021

    The product, in the report: Product is Kenmore Elite Range product number 790.9506.

    Deep cut behind left thumbnail on top of thumb. Bled a lot. Was cleaning under lower back lip of control panel when my thumb scraped against a very sharp plastic edge on the lower back of control panel. Product is Kenmore Elite Range product number 790.9506. My opinion is if this had been made smooth like the outer edges I would not have been injured.

    Model
    790.9506
    Serial number
    VF33568225
    Where
    KENMORE, Washington: Home/Apartment/Condominium
    Who was involved
    Age 60, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  23. Hurt, care not known

    Made Jan 6, 2021, sent to the company Jan 28, 2021, published by CPSC Feb 11, 2021

    The product, in the report: Kenmore Range, stainless steel

    My Kenmore 790 range door glass exploded while 45 minutes into the self clean mode. After researching, we learned this is a common issue with stoves. We have called the information of their website number it’s times and are refusing to cover the cost of a replacement, although their website states it it. The oven was purchased from Sears in October 2018 and we are the sole owners of it. We are so thankful nobody was standing next to the stove when it exploded because glass was sprayed throughout the kitchen and was extremely dangerous. We are still finding glass pieces days later and have cuts on our feet.

    Model
    790.94173314
    UPC
    Unsure
    Serial number
    VF81029216
    Bought from
    Sears, Florida
    Bought
    Oct 1, 2018, about then
    Where
    Mary Esther, Florida: Home/Apartment/Condominium
    Who was involved
    Age 27, Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, Level of care not known
  24. First aid

    Made Dec 25, 2020, sent to the company Jan 11, 2021, published by CPSC Jan 27, 2021

    The product, in the report: Kenmore Elite model 790.41073100 oven/range

    Oven racks fall when oven is warm- oven walls seems get get wider, or racks seem to get narrower when oven is heated. Racks fall, hot grease/liquids spill, this ALWAYS results in burns to hands and arms when trying to get the hot food untangled from the fallen hot oven racks.

    Model
    elite model 790.41073100
    Serial number
    NF13614953
    Bought from
    Sears
    Bought
    Sep 15, 2011, about then
    Where
    Millcreek, Utah: Home/Apartment/Condominium
    Who was involved
    Age 53, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  25. No one hurt

    Made Dec 14, 2020, sent to the company Jan 5, 2021, published by CPSC Jan 21, 2021

    The product, in the report: Oven and stove.

    We turned on our Kenmore oven ( model 790.92602014 ) and flames started coming out of the control panel.

    Model
    790.92602014
    Serial number
    VF20130343
    Bought from
    Sears Oneonta, New York
    Bought
    Dec 31, 2010, about then
    Where
    Bloomville, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  26. No one hurt

    Made Dec 3, 2020, sent to the company Jan 25, 2021, published by CPSC Feb 8, 2021

    The product, in the report: This is a Kenmore range/oven that we purchased from Sears.

    My wife set the bake temperature on our oven to 350 degrees. Oven got so hot that food got burnt and house filled with smoke. We couldn’t shut the oven off. I had to race to cellar and pop the circuit breakers off to shut the stove down. Every time we use the oven we had the same experience so we quit using it. We bought the stove about 4 years ago and have not been able to use it.

    Model
    790.94202310
    Serial number
    VF33878151
    Bought from
    Sear
    Bought
    May 1, 2017, about then
    Where
    Bellingham, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 70, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  27. Hurt, no treatment

    Made Jul 1, 2020, sent to the company Jul 23, 2020, published by CPSC Aug 6, 2020

    The product, in the report: Kenmore Elite wall oven Model 79048073000

    The oven racks fall when placing food on them or when trying to slide them in or out. The seem to be 1/4” to narrow for the oven. This had been happening for some time. I got small burns on my hands a couple times.

    Model
    79048073000
    Serial number
    NF04023739
    Bought from
    Sears
    Bought
    May 1, 2011
    Where
    Garland, United States: Home/Apartment/Condominium
    Who was involved
    Age 65, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  28. No one hurt

    Made Jun 5, 2020, sent to the company Jun 18, 2020, published by CPSC Jul 2, 2020

    The product, in the report: Kenmore Elite double oven model 790.48453411 serial #AF71302792

    The glass on our Kenmore Elite oven exploded for no reason (model #790.48453411 Serial # AF71302792). We had just started cooking in it and for no reason it exploded. We have never hit it or even used the cleaning feature. After looking online this is a common issue but Kenmore is saying it is not covered under warranty or anything.

    Model
    model 790.48453411
    Serial number
    serial #AF71302792
    Bought from
    Sears
    Bought
    Mar 20, 2017, about then
    Where
    Ellensburg, Washington: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  29. No one hurt

    Made May 23, 2020, sent to the company Jun 25, 2020, published by CPSC Jul 10, 2020

    The product, in the report: Kenmore Ceramic Glass Cooktop and stove. It is white in color. We bought in 2008 or 2009.

    The left front burner on my Kenmore stove would not turn off and got hotter. I was too afraid to pull out stove to unplug. I flipped the interior stove light off and on and the burner shut off. I thought I could use the left back burner a couple days later, but I heard a strange sound like there was an electrical problem. I can still use the oven and the right burners, but am afraid. I tried to contact Lowes where I bought it but just was on hold and then the phone would go to the menu options again. I don’t know what to do.

    Model
    790.96112408
    Serial number
    VF64445671
    Bought from
    Lowes, Colorado
    Bought
    May 1, 2010, about then
    Where
    Colorado Springs, Colorado: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  30. No one hurt

    Made Mar 25, 2020, sent to the company Apr 2, 2020, published by CPSC Apr 16, 2020

    The product, in the report: Kenmore range, black

    Outer glass on oven exploded while using the oven on grill feature.

    Model
    79092303010
    UPC
    Na
    Serial number
    VFO4444768
    Bought from
    Sears, Texas
    Where
    McKinney, Texas: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  31. First aid

    Made Jan 20, 2020, sent to the company Feb 21, 2020, published by CPSC Mar 6, 2020

    The product, in the report: This is a Kenmore oven Model number 790.41013800, serial number NF 90828031. It has a black glass cook top, 4 burners, digital face plate. Silver with glass door on oven and warmer tray on bottom. Model 790.41013800

    The oven racks in my oven routinely fall off the ledge when being used. I have had hot casseroles in the oven and the racks just spontaneously fall off ledge to bottom of oven. I have had a couple of casserole dishes break and extremely hot food has splattered all over oven. In addition there has been multiple times when sliding rack out of oven to check what is cooking the rack has fallen to bottom of oven. This has caused hot food/food juices to splattered outside of oven onto my arms, causing minor burns and onto my clothes. When looking at the oven racks, they sit very preciously and in no way fit safely on the oven ledge. This is an extremely dangerous situation and a major burn could occur when these racks fall as I am removing food from the oven.

    Model
    790.41013800
    Serial number
    NF 90828031
    Bought from
    Sears
    Where
    columbia city, Oregon: Home/Apartment/Condominium
    Who was involved
    Age 58, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  32. No one hurt

    Made Dec 9, 2019, sent to the company Jan 29, 2020, published by CPSC Feb 12, 2020

    The product, in the report: Kenmore elite wall oven

    The glass on my oven door has shattered not once but twice!! The handle keeps popping off too.

    Model
    79048343410
    Bought from
    Sears, Kentucky
    Bought
    Dec 17, 2015, about then
    Where
    Stanford, Kentucky: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  33. No one hurt

    Made Oct 22, 2019, sent to the company Oct 30, 2019, published by CPSC Nov 14, 2019

    The product, in the report: Counter top oven. Over time the oven walls expand allowing the racks to unexpectedly fall. Results in potential burns or spills or fires.

    Kenmore oven model 790.45599900 has oven walls that expand over time and allow the oven racks to fall resulting in dangerous spills and potentially fires.

    Model
    790.45599900
    Bought from
    Sears
    Where
    Brown Deer, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 68, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  34. No one hurt

    Made Sep 20, 2019, sent to the company Oct 9, 2019, published by CPSC Oct 24, 2019

    The product, in the report: KENMORE ELITE BLACK GLASS TOP DROP IN STOVE MOD:790-45219410 SER: 3F44905140 PNC:949163217

    I bought my Kenmore elite glass top drop in stove from sears in Aug. 2018 and in the end of Aug 31, 2019 the back left burner wouldn’t heat up but the red light come on the indicates its hot and would not go out. two days later in Sept the burner under the one that wouldn’t turn on came on by itself. got hot and no one turned the burner on. I’ve unplugged it. Sears wouldn’t help me either. KENMORE ELITE MOD:790-45219410 SER;3F44905140PNC: 949163217

    Bought from
    SEARS JACKSONVILLE FLA., Florida
    Bought
    Aug 18, 2018, about then
    Where
    Jesup, Georgia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand KENMORE ELITE, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  35. No one hurt

    Made Dec 30, 2018, sent to the company Feb 15, 2019, published by CPSC Mar 5, 2019

    The product, in the report: Kenmore Elite Microwave/Wall Oven Combination

    Oven racks have been falling recently - the last time 12/27/18. So far, no one has been injured. The product is a Kenmore Elite Microwave/Wall Oven Combination, purchased 5/6/2012. M/n 790.48903000, s/n NF251823229. I’ve noticed many similar complains and, in particular, #20180528-56265-2147387695, posted on 6/19/18 - same model number.

    Model
    790.48903000
    Serial number
    NF21823229
    Bought from
    Sears
    Bought
    May 6, 2012
    Where
    Reno, Nevada: Home/Apartment/Condominium
    Who was involved
    Age 74, Female
    The reporter’s relation to them
    My Friend / Neighbor / Co-worker
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  36. First aid

    Made Dec 10, 2018, sent to the company Dec 18, 2018, published by CPSC Feb 5, 2019

    The product, in the report: Kenmore Range Model Number 790.92183011 Induction with glass stove top and oven

    Our Kenmore Range outer Oven Glass exploded. The oven was on (heating up at 200). My child was standing 3 feet away and the outer glass just exploded! Model:790.92183011 I found glass up to 5 feet from the range!!!!

    This is the 2nd time this happened. Range was purchased in Jan 2011. In May of 2013 the glass just exploded. After many long arguments with sears repair they fixed it under warranty. Everyone insisted we ‘broke’ the glass. However, it just exploded. It wasn’t even being used at the time. In 2013, I didn’t find any other reports and was having a very hard time getting people to understand it just exploded.

    This is a very dangerous situation and must be taken extremely seriously. They explode without warning. My children and dogs were in the kitchen. I found glass up to 5 feet from the range!!!! Broken Glass gets lodged in the door and is not easy to remove. It is a very dangerous situation to clean up and I was cut many times. You can’t leave the glass in the door for safety reasons.

    I saw that Sears is responding to reports asking consumers to call 1-800-479-6351 to report incidents. When I called, they just wanted to sell me their repair services.

    Model
    790.92183011
    Serial number
    VF04662546
    Bought from
    Sears, Wisconsin
    Bought
    Jan 25, 2011, about then
    Where
    Muskego, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  37. No one hurt

    Made Nov 27, 2018, sent to the company Dec 4, 2018, published by CPSC Dec 19, 2018

    The product, in the report: Kenmore single wall oven. Model No. 790-48782901

    The oven racks in my oven shrunk or the walls of the oven expanded. Whichever, the racks now do not fit and fall down.

    Model
    79048782901
    Serial number
    NF13420000
    Where
    Manhattan Beach, California: Home/Apartment/Condominium
    Who was involved
    Age 56, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  38. No one hurt

    Made Oct 3, 2018, sent to the company Nov 15, 2018, published by CPSC Nov 30, 2018

    The product, in the report: Oven Range

    The consumer indicates that her oven range’s right and back coil does not turn off. In order to get it turned off, the consumer has to switch the circuit breaker, or sometimes play with the buttons.

    10/03/2018 - The consumer contacted the Manufacturer and explained the situation. The representative she spoke to informed her that they could send a Service Technician to inspect the unit at her cost; any repairs needed would also have to be paid by the consumer as the oven range was not listed under any recalls.

    The consumer states that oven is used approximately five to six times per year, whereas the range is used three to four times daily.

    The consumer plans on keeping her oven range for at least the next thirty days in case an investigation ensues.

    Model
    790.94452700
    Serial number
    V773558127
    Bought from
    Sears, New York
    Bought
    Jun 15, 2010, about then
    Where
    Franklin Square, New York: Home/Apartment/Condominium
    Who was involved
    Age 59, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  39. First aid

    Made Sep 4, 2018, sent to the company Sep 26, 2018, published by CPSC Oct 11, 2018

    The product, in the report: Oven Range

    The consumer indicates that his wife was opening the oven door to remove a pan from inside when the outside glass spontaneously exploded. The consumer’s wife received lacerations to her ankles and legs.

    The consumer contacted the Manufacturer and explained the situation. The representative he spoke to informed him that because his unit is not recalled nor is under warranty, they could not provide assistance free of charge.

    The consumer indicates that prior to the incident, the cooktop was used three to four times per week, whereas the oven was used approximately three times per week.

    The consumer indicates that his oven had three glass doors. The consumer plans on keeping his oven range for at least the next thirty days in case an investigation ensues.

    Model
    790.97453804
    Serial number
    VF93259210
    Bought from
    Sears, North Carolina
    Bought
    Jun 15, 2010, about then
    Where
    Concord, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 67, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  40. No one hurt

    Made Aug 6, 2018, sent to the company Sep 6, 2018, published by CPSC Sep 20, 2018

    The product, in the report: Oven Range

    The consumer indicates that he had his oven on at 325 degrees Fahrenheit with a roast cooking for approximately two hours. When the consumer was ready to remove the roast, he pulled the rack it sat on outward and immediately one side of the rack fell from the metal shelf it lays on as it appears the rack is not wide enough to reach both sides of the oven. The food content spilled inside and outside the oven. The rack is not wide enough to reach both sides of the oven.

    The consumer contacted the retailer and explained the situation. The representative he spoke with informed him that they would not be able to assist him free of charge as they do not have his unit listed under any recalls, nor do they have any complaints against the model of his oven range.

    Prior to the incident, the consumer states that the cooktop was used at least twice daily whereas the oven was used two to three times per year.

    The consumer plans on keeping his oven range for at least the next thirty days in case an investigation ensues.

    Model
    790.41073101
    Serial number
    NF21624401
    Bought from
    Sears, Florida
    Bought
    Aug 15, 2012, about then
    Where
    North Port, Florida: Unspecified
    Who was involved
    Age 78, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  41. No one hurt

    Made Jul 31, 2018, sent to the company Aug 8, 2018, published by CPSC Aug 22, 2018

    The product, in the report: Kenmore Flat top stove. Stainless and black design. Possibly manufactured 2007-2011 (not sure.)

    Kenmore flat top stove heats to very high temperature although the knob is turned to a low temperature. Burner does not always cut off when the knob is turned into the off position. Problem is typically front large burner on left of stove (facing stove). I have called Sears, but they say this model is not included in the current recall. I am trying to be preventive in this causing a fire or injury.

    Model
    790.94343700
    Serial number
    VF73221521
    Where
    Cottondale, Alabama: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  42. No one hurt

    Made Jul 20, 2018, sent to the company Jul 30, 2018, published by CPSC Aug 13, 2018

    The product, in the report: It is a black, single wall oven.

    Was broiling toast in oven. Looked inside oven and stepped away and it exploded, and caught on fire!

    Model
    790.40199400
    Serial number
    NF44 612615
    Where
    Alexander City, Alabama: Home/Apartment/Condominium
    Who was involved
    Age 51, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  43. No one hurt

    Made Apr 1, 2018, sent to the company Jun 1, 2018, published by CPSC Jun 15, 2018

    The product, in the report: Built in range 790 series

    My Kenmore Elite built in oven door exploded as I was cooking Easter dinner . I had ahold of the handle to open the oven door and it just exploded and I had the handle in my hand. Just the outer glass shattered in a million pieces.

    Model
    790
    UPC
    Don’t have it
    Serial number
    Can’t read it
    Bought from
    Sears
    Where
    Pekin, Illinois: Home/Apartment/Condominium
    Who was involved
    Age 73, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  44. Hurt, no treatment

    Made Mar 17, 2018, sent to the company Jun 15, 2018, published by CPSC Jun 29, 2018

    The product, in the report: Double Wall Oven

    Sears Kenmore double oven Model # 790.47773406, Ser. # NF84323983 manufactured October 2008. In both ovens the racks fall down without notice. Items being baked fall to the bottom of the oven and spill creating a fire and scald danger. Kenmore’s response was to schedule an appointment with a technician whose response was to replace both oven liners at a cost of over $500 EACH. Instead, I purchased new replacement racks from Sears and they also fell down and were returned. We are no longer able to safely use these ovens . Also, the top oven door does not properly close/seal during baking. It springs back open slightly and allows heat to escape from the top of the door. This unit is used only by a senior citizen and has not been abused.

    Model
    790.47773406
    Serial number
    NF84323983
    Bought from
    Sears Roebuck & Co., Pennsylvania
    Bought
    Nov 1, 2008, about then
    Where
    milroy, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 67, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Model 7900.47773406, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  45. No one hurt

    Made Feb 16, 2018, sent to the company May 11, 2018, published by CPSC May 25, 2018

    The product, in the report: Kenmore Elite range Model #790.4670

    I have a Kenmore Elite range that I bought in 2007. Model #790.4670. The racks will not stay in the runner and fall. This could cause a very dangerous situation. It seems that the oven walls have bowed out of place. I can only cook on the bottom shelf

    Model
    790.4670
    Bought
    Feb 12, 2008
    Where
    Spring Hill, Kansas: Home/Apartment/Condominium
    Who was involved
    Age 57, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  46. No one hurt

    Made Feb 5, 2018, sent to the company May 11, 2018, published by CPSC May 25, 2018

    The product, in the report: 316402709 White Kenmore Stove

    My husband was standing next to the stove, putting something in the lower cabinet to the right of it away. He stood up and the oven exploded next to him. The oven was cold. The oven was not touched. We heard a small explosion, then he found himself in the middle of a spray of glass that went at least 6 feet away. The glass continued to hiss and sizzle. While I am grateful he was not hurt, It makes me sick knowing this happened only hours after our grandchildren went home from visiting.

    Model
    79095112409
    Serial number
    VF74645015
    Bought from
    Sears, Massachusetts
    Where
    Erving, Massachusetts: Home/Apartment/Condominium
    Who was involved
    Age 55, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand KENMORE, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  47. No one hurt

    Made Jan 19, 2018, sent to the company Feb 9, 2018, published by CPSC Feb 26, 2018

    The product, in the report: Kenmore Elite glass top slide in range. Oven sides are warped and the grates fall with heaver items suck as a turkey or roast.

    We purchased a Kenmore Elite glass top slide in range in 2012 for our new home. The oven was not used for several years and when we used it for a family gathering a few months ago the grates fell spilling the contents into the bottom of the oven. I have searched the internet for this issue and found numerous complaints about the same issue. Most of the issues seem to be caused by the self cleaning feature that causes the side of the oven liner to warp. I have called Sears to have someone come to look at the problem, since I feel it is a factory defect, I shouldn’t be charged for them to look at it. I feel there should have been a recall for this problem.

    Model
    790.41073101
    Serial number
    nf21822627
    Bought from
    Sears, Delaware
    Where
    Lewes, Delaware: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite glass top slide in range, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  48. No one hurt

    Made Dec 27, 2017, sent to the company Jan 17, 2018, published by CPSC Feb 1, 2018

    The product, in the report: Kenmore Elite smooth top stove model number 790.9013100 serial number VF22534082

    We purchased a Ken more Elite Smooth top Stove from Sears in 2002, there was a recall in 2009, Sears sent a repair service man to replace the part that was subject to be labeled as a fire hazard. I realize that we purchased this stove some time ago, but I also realize that we were under the impression that the fire hazard issue had been resolved by the technician. Saturday December 23, 2017, went we awoke we discovered that our stove had spontenously turned the eye on and it had been on for some time causes, an extreme amount of heat, our kitchen cabinets were so hot if we had not found it when we did, the house would have caught fire. Now, my thinking is that since the tech came an repaired the stove and we were under the impression that it was no longer a threat of harm to our family, the stove should be recalled and replaced or compensation for the trauma of realizing you and your family could have lost everything including their lives. My positive thought was we were home and could unplug the stove and remove the threat. Please address this problem. Thank you

    Model
    790.99013100
    Serial number
    VF22534082
    Bought from
    sears, Mississippi
    Where
    LAUREL, Mississippi: Home/Apartment/Condominium
    Who was involved
    Age 57, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  49. First aid

    Made Dec 20, 2017, sent to the company Dec 29, 2017, published by CPSC Jan 16, 2018

    The product, in the report: Kitchen range with two ovens

    I have a Kenmore model # 790 980 23800 manufactured by Frigidaire.

    I was cooking a turkey in the bottom oven when the rack collapsed. I tried changing to the other rack and the same thing happened. I had to move the turkey to my smoker grill to continue to cook it.

    The racks are continuing to happen every time I put the oven on. I have gotten burned on several occasions. Otherwise, the stove works well. This is a safety issue... I have called the company to see if they have a rack expander kit to no avail.

    Please help

    Sincerely, [REDACTED]

    Model
    79098023800
    Serial number
    NF92232511
    Bought from
    Sears
    Where
    Colorado Springs, Colorado: Home/Apartment/Condominium
    Who was involved
    Age 63, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  50. No one hurt

    Made Dec 5, 2017, sent to the company Dec 20, 2017, published by CPSC Jan 5, 2018

    The product, in the report: Kenmore Range oven door outer panel

    After cooking on the stove top and in the oven for a short period of time, the oven was cooling down then the front oven door outer panel shattered while we were eating.

    Model
    790-9566-3201
    Serial number
    VF247-22275
    Bought from
    Sears, Virginia
    Bought
    Aug 1, 2011, about then
    Where
    Leesburg, Virginia: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  51. No one hurt

    Made Nov 13, 2017, sent to the company Dec 7, 2017, published by CPSC Dec 21, 2017

    The product, in the report: Oven Range

    The consumer indicates that this would be the fourth time the oven range’s front and left burner malfunctions:

    - The burner would not come on. A Service Technician replaced a part under the oven and repaired the burner on 09/05/2016.

    - The burner would not heat up. A Service Technician replaced a switch on 07/14/2017.

    - The consumer was cooking when she heard a loud pop, and the burner stopped working. A Service Technician replaced the terminal block element on 09/17/2017.

    - 11/10/2017 - The consumer was cooking when the burner and the one behind it made an explosion-like noise and flames shot up from them. Though the flames were not as high on the back burner, they were five to six inches high on the front and left one. The consumer used baking soda to put the fire out. A Service Technician is scheduled to inspect the unit on 11/15/2017.

    The consumer states that the oven range is used approximately two to three times per day whereas the oven is used once or twice weekly.

    The consumer is unsure if she will keep her oven range for the next thirty days.

    Model
    790.94142310
    Serial number
    VF32486602
    Bought from
    Sears, Maryland
    Bought
    Aug 28, 2014
    Where
    Rising Sun, Maryland: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  52. No one hurt

    Made Sep 30, 2017, sent to the company Oct 10, 2017, published by CPSC Oct 24, 2017

    The product, in the report: Stove. Purchased and installed in September 2006.

    The left rear burner on the stove started up on its own with no action on my part. It happened several times. So I unplugged the stove.

    Model
    790.96021405
    Serial number
    VF63712302
    Where
    Southgate, Kentucky: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  53. No one hurt

    Made Sep 11, 2017, sent to the company Sep 19, 2017, published by CPSC Oct 10, 2017

    The product, in the report: Kenmore stainless steel glass top oven and stove. Model 79092803011

    The oven was being used as normal at only 350 degrees. It was shut off and sitting for a couple minutes and suddenly the glass exploded. Thankfully my 3-year old wasn’t right in front.

    Bought from
    Sears, New York
    Bought
    Aug 1, 2010
    Where
    Albany, New York: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  54. No one hurt

    Made Aug 27, 2017, sent to the company Sep 5, 2017, published by CPSC Sep 20, 2017

    The product, in the report: Cooktop/oven

    08/27/17. Oven was not heating, but still warm from previous use. Outside glass on oven door exploded all over the floor. No one was touching the oven in any way. My wife was working on the counter to the left of the oven.

    Model
    790.92803010
    Serial number
    VF02626568
    Bought from
    Sears, Arizona
    Bought
    Aug 1, 2011, about then
    Where
    Tempe, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 58, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  55. No one hurt

    Made Aug 25, 2017, sent to the company Sep 5, 2017, published by CPSC Sep 20, 2017

    The product, in the report: Kenmore Smoothtop Range

    I warmed up dinner and turned off the burner but kept the skillet on the stove to keep the food warm. Sometime later I smelled something burning and went to the kitchen. Even though the burner was off the element did not shut off. This was the second time this had happened...I wasn’t home the first time and thought when they told me...they probably had just not turned the burner off.

    Model
    790.96113409
    Serial number
    VF64270693
    Where
    Skokie, Illinois: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  56. First aid

    Made Aug 18, 2017, sent to the company Aug 29, 2017, published by CPSC Sep 14, 2017

    The product, in the report: KENMORE SLIDE IN STOVE

    I WAS GOING OVER TO CUT NTHE OVEN ON IT HAD NOT BEEN ON ALL DAY.THIS IS 4 OCLOCK IN THE EVENING I JUST LOOKED INSIDE TO MAKE SURE THERE WAS NOTHING IN THE OVEN I HAD IT OPEN JUST A LITTLE WHEN ALL OF A SUDDEN THE GLASS ON THE OUT SIDE OF THE DOOR BLOW UP. IT WENT ALL IN MY SHOES SCRATCHED UP MY HANDS.THE GLASS WENT ALL OVER THE KITCHEN.MY KITCHEN IS 17X27 I HAD GLASS ALL OVER THE COUNTERS ALL OVER THE FLOOR FROM WALL TO WALL.THEY SHOULD HAVE TO REPLACETHE DOORS.I FOUND OUT BTHAT FRIDGEIDAIRE MADE THE STOVES.IT DOES NOT MATTER WHO MADE THEM.I JUST SAW WHERE 418 DOORS THAT HAVE BEENBLOW OFF.SOMETHING NEEDS TO BE DONE I HAD TO PAY 160.00 TO REPLACE THE DOOR IF THERE IS A LAWSUIT I WANT TO BE PART OF IT

    Model
    790-46769908
    Serial number
    NF4028131
    Bought from
    SEARS, Mississippi
    Bought
    Aug 14, 2017
    Where
    VAIDEN, Mississippi: Home/Apartment/Condominium
    Who was involved
    Age 60, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand KENMORE, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  57. No one hurt

    Made Aug 8, 2017, sent to the company Feb 1, 2018, published by CPSC Feb 15, 2018

    The product, in the report: Oven Range

    The consumer states that he woke up in the middle of the night and went to the kitchen where he noticed the front and left burner was cherry red even though all knobs to the unit were turned off. The consumer switched the burner on and then off; after thirty seconds, the same burner turned on again. The consumer disconnected the unit.

    08/07/2017 - The consumer contacted the Manufacturer and explained the situation. The representative he spoke to informed him that his unit is not recalled so they are not assisting him free of charge.

    The consumer states that the unit is used approximately once daily.

    The consumer plans on keeping his oven range for at least the next thirty days in case an investigation ensues.

    Model
    790.96112409
    Serial number
    VF71146571
    Where
    Greensburg, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  58. No one hurt

    Made Aug 4, 2017, sent to the company Aug 14, 2017, published by CPSC Sep 4, 2017

    The product, in the report: Range oven stainless steel kenmore Sears’s

    Second incident! Glass door of oven exploded and shattered the first use. We had glass replaced under warranty. Tenant used a few times and then it happened again! Loud crash and glass shattered again!

    Bought from
    Sears outlet, California
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  59. No one hurt

    Made Jul 24, 2017, sent to the company Aug 11, 2017, published by CPSC Aug 25, 2017

    The product, in the report: Built-In Oven

    The consumer indicates that the rack inside the oven falls three to four times out of every five uses. How long it takes for the rack to fall after the oven has been turned on depends on what level inside the unit the rack is located on.

    07/14/2017 - The consumer contacted the retailer and explained the situation. She was advised to purchase new racks as it would fix the problem however when the racks were purchased, the problem persisted.

    The consumer states that the oven is used approximately five to six times per week between thirty minutes to two hours.

    The consumer is unsure if she will keep her oven for the next thirty days.

    Model
    790.48839901
    Serial number
    NF12821889
    Bought from
    Sears, California
    Where
    Santa Clarita, California: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  60. First aid

    Made Jun 1, 2017, sent to the company Nov 2, 2017, published by CPSC Nov 17, 2017

    The product, in the report: Oven racks

    Consumer is reporting that her oven racks have become warped causing the contents to burn user when it is in use. The racks being uneven creates a safety hazard. She stated that she was using the oven when the shelf collapsed and the food contents burnt her arms, first aid was administered.

    Consumer stated that she noticed this defect about 6 months ago, however, the incident occurred approximately 1 month ago.

    (5/26/17) The manufacturer was contacted and she was informed that there would be a service charge for examining the unit.

    Model
    790.410773100
    Serial number
    nf112920991
    Bought from
    Sears, Arizona
    Bought
    Aug 27, 2011, about then
    Where
    Scottsdale, Arizona: Home/Apartment/Condominium
    Who was involved
    Age 55, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  61. No one hurt

    Made May 30, 2017, sent to the company Jun 7, 2017, published by CPSC Jun 21, 2017

    The product, in the report: Kenmore Range, Model 79092903010

    On Monday, 5-29-17 I was preheating my Kenmore Range, Model 79092903010. When it reached approximately 250 degrees, the outside glass of the oven door exploded and shattered all over the kitchen. I immediately shut off the oven.

    Model
    79092903010
    Serial number
    VF02555279
    Bought from
    Sears
    Bought
    Oct 26, 2013
    Where
    Goshen, Indiana: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  62. No one hurt

    Made May 30, 2017, sent to the company Jun 7, 2017, published by CPSC Jun 21, 2017

    The product, in the report: Kenmore stove/oven combination 5 burner top / convection oven

    I have owned my Kenmore stove/oven for about 8 years. I used the oven in the morning with no problem. About 3 hours later, after it had completely cooled down I heard a loud crash from the kitchen. The front glass of the oven door had exploded all over the kitchen. It reached as far as the hallway and the living room. Good thing I was not in the kitchen when it happened. I saw online that Kenmore refuses to initiate a recall and they say that damage to the oven door by the consumer is the cause. Well, I want to inform your organization that is NOT the truth. This oven has been well cared for and has never been, slammed, bumped, scratched or forced closed. In order to have Sears replace the glass to the door they want $300-$350 dollars for the part and installation. The glass door panel costs $75.00 when purchasing directly from Sears online. There is no reason for Sears/Kenmore to initiate a recall when they are able to recoup half the cost of the range by just replacing the glass door panel.

    Model No: 790.92903010 Serial No.: VF02555407

    Model
    790.92903010
    Serial number
    VF02555407
    Bought from
    Sears outlet
    Bought
    Sep 1, 2009
    Where
    Glastonbury, Connecticut: Home/Apartment/Condominium
    Who was involved
    Age 58, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  63. No one hurt

    Made May 23, 2017, sent to the company Jun 1, 2017, published by CPSC Jun 15, 2017

    The product, in the report: Stove, Sears Model number of stove: 790.7523

    Stove stopped lighting front burner although gas continued to flow. Sears EVENTUALLY replaced module type B20005421 explaining that there was a GROUNDING problem and that the new module had an additional grounding wire.

    This is either (a) an explosion waiting to happen or (b) death by breathing gas. Sears claims “no responsibility.”

    Model number if stove: 790.7523

    Model
    Kenmore Elite Model number 790.7523
    Bought from
    Sears, Indiana
    Bought
    Dec 1, 2014
    Where
    Monticello, Indiana: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  64. No one hurt

    Made May 16, 2017, sent to the company Jul 17, 2017, published by CPSC Jul 31, 2017

    The product, in the report: Kenmore Built-In Oven

    Our Kenmore built-in oven was preheated to 350 degrees, when I opened the door to the oven, the entire glass front of oven exploded into hundreds of small pieces of glass. The glass bits went across the room, as far as ten feet. No one was hurt, but my concern is that if a small child had been standing in the kitchen, a piece of glass could have injured their eyes or face.

    Model
    790-4942-9312
    Serial number
    AF50602169
    Bought
    Mar 15, 2015, about then
    Where
    Spartanburg, South Carolina: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  65. Hurt, no treatment

    Made May 12, 2017, sent to the company May 22, 2017, published by CPSC Jun 6, 2017

    The product, in the report: Kenmore Oven Model # 790.97453804, stainless, glass top

    I purchased a Kenmore stove, model 790.97453804, from the West Plains Sears Hometown Store on 1/14/2012. Sometime in 2014 we replaced the front glass in the oven door because it exploded. The same thing happened 3/7/2015 and then again sometime in January 2016. Last night when I reached down to open the oven door, the glass exploded again. This is the 4th time we have had to replace the front glass in the oven door. This has ended up costing us a fortune!! Not to mention the danger it poses to anyone standing near the stove.

    Model
    790.97453804
    Bought from
    Sears Hometown Store, Missouri
    Bought
    Jan 14, 2012
    Where
    West Plains, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 46, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  66. No one hurt

    Made May 2, 2017, sent to the company May 10, 2017, published by CPSC May 24, 2017

    The product, in the report: Stainless steel with black glass top. Has 5 burners. Right front is turbo boil. Right front is double for single or double heating. The middle burner in the back is called warm zone. The oven has bake, broil, convection bake, convection convert, convection roast, slow cook.

    In November 2014 I bought a Kenmore glassstop range. I noticed how fast it cooked and initially thought it was because a newer model. I had to continually turn down the heat and watched how fast it was cooking. Things often burned. The oven had the same problem. I finally looked on line and saw manny entries from people having the same problems as far back as 2009. Even my next door neighbor has the same problem. It appears the problem is with the infinite switches. Some Kenmore ranges had recalls to correct the problem. The last recall date I see is in 2009. All these years later and the problem continues. How can these ranges continue to be manufactured without the problem being fixed.

    There is no recall on my range and Sears will not repair unless I pay. My model number is 790.94203310

    For the incident report, I listed the date purchased. It has been an ongoing problem.

    Model
    790.94203310
    Serial number
    VF44297027
    Bought from
    Sears, Virginia
    Bought
    Nov 25, 2014
    Where
    Chesapeake, Virginia: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  67. Hurt, no treatment

    Made Apr 28, 2017, sent to the company Jun 16, 2017, published by CPSC Jun 30, 2017

    The product, in the report: Turned the broiler on and a few minutes later I went to go put my vegetables and meat in and could not even open the door due to the extreme heat and when I went to go shut off the broiler I notice that the extreme heat melted my display screen. the heat was actually burning you as you tried to turn the broiler off. There was so much heat that the pots I had on stove top heated up and were hot to touch.

    Turn Broiler on and the heat escapes the oven and burns you if you touch the handle and melted my display screen and if you have pots on the stove it heats the pots up to a burning touch without burners on. Cannot turn the broiler off fast enough due to the fact it is melting the display screen.

    Model
    790.72903012
    Serial number
    VF12225902
    Where
    Philadelphia, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 43, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  68. Hurt, no treatment

    Made Apr 20, 2017, sent to the company Jun 2, 2017, published by CPSC Jun 16, 2017

    The product, in the report: Kenmore 790 oven

    Our Kenmore 790 oven outer glass exploded tonight while we were cooking our dinner. We are diligent in following all of the use guidelines of the manufacturer. An internet search for “Kenmore oven glass” produces far too many accounts of other consumers with the same model and same failure mode. As a Quality Engineer for the largest automotive manufacturer in the world, and someone who is consulted for legal and safety advice, I’m bothered by the lack of concern from Kenmore for this well-documented defect. My wife was close to the oven glass when it exploded. As my wife said, “Good thing I was wearing long pants”. Internet accounts of other Kenmore 790 oven outer glass exploding and injury owners’ with hot shards of glass are quite disturbing. Before my internet search this evening and the link provided by a Florida news station, I wasn’t aware of the existence of the CPSC. Your purpose is to protect American consumers from harmful product defects like this one, correct?

    Model
    790.92803011
    Serial number
    VF04955561
    Bought from
    Sears
    Bought
    Dec 1, 2010, about then
    Where
    Ooltewah, Tennessee: Home/Apartment/Condominium
    Who was involved
    Age 45, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  69. No one hurt

    Made Apr 18, 2017, sent to the company Apr 26, 2017, published by CPSC May 10, 2017

    The product, in the report: Kenmore 790-46703602 oven purchased Oct 2006

    Kenmore 790 oven inside glass shattered when wiping with cool damp cloth. Oven was still warm inside.

    Model
    790-46703602
    Serial number
    NF64029384
    Bought from
    Sears
    Where
    Cedar Rapids, Iowa: Home/Apartment/Condominium
    Who was involved
    Age 50, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  70. No one hurt

    Made Apr 12, 2017, sent to the company Apr 20, 2017, published by CPSC May 11, 2017

    The product, in the report: Range oven. Stainless steel.

    Used oven for first time. Only at 350 degrees. Heard horrible shatter. Inside glass pain completely shattered.

    Bought from
    Sears outlet, California
    Bought
    Mar 15, 2017, about then
    Where
    Huntington Beach, California: Home/Apartment/Condominium
    Who was involved
    Unknown
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  71. No one hurt

    Made Mar 10, 2017, sent to the company May 8, 2017, published by CPSC May 22, 2017

    The product, in the report: Oven Range Technician sent from Sears Geiberparts inspected oventop and informed Sears the product is defective. The stovetop has broken with shards. Despite having additional warranty, Sears is selling a product which has a serious defect and does not want to responsibility for it.

    The consumer indicates that the oven range has a crack on the left side that runs from the front to the back of the burner.

    The contacted the Manufacturer and a Service Technician was dispatched. After inspection, the Service Technician informed the consumer that the unit was defective. The consumer contacted the Manufacturer and was informed that the repair was not covered under its warranty, and extended warranty.

    The consumer indicates that she uses her oven range twice daily. The consumer plans on keeping her oven range for at least the next thirty days in case an investigation ensues.

    Model
    790.95053311
    UPC
    Unknown
    Serial number
    VF54513617
    Bought from
    Sears, New York
    Bought
    Nov 15, 2016
    Where
    Levittown, New York: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  72. No one hurt

    Made Mar 3, 2017, sent to the company Apr 14, 2017, published by CPSC Apr 28, 2017

    The product, in the report: Recently had a grease fire where the cooktop came on as daughter was cutting up plantains and had her back to the stove... She turned around and the grease had sparked... It was sitting on the turbo boil area of the stove and she said that she didnt turn it on and could only reason that she had hit it causing it to come on as she was getting everything prepared... Cutting up vegies, seasoning the meat for the oven and the cutting up the plantains...

    While cooking or walking by the knobs turn on and the center display has come on or changed to turn on the oven several times... Got the same complaint from my adult daughters and husband when they were cooking on the stove as well... Oven turns on easily and is not child safe with a 5 yo in the home... The oven cleaning cycle has come on several times... The cooktop has come on several times...

    Model
    790.41313410
    Serial number
    AF44403442
    Bought from
    Sears
    Bought
    Oct 2, 2015
    Where
    Grifton, North Carolina: Home/Apartment/Condominium
    Who was involved
    Age 23, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  73. No one hurt

    Made Feb 9, 2017, sent to the company Mar 9, 2017, published by CPSC Mar 23, 2017

    The product, in the report: Kenmore oven serial number VF63737876

    Kenmore oven front protrudes out all around the glass in door.very dangerous. The knob on the panel for the left front blew out ..sparks then smoke came from panel when I tried to turn burner on. The knob isn’t controlling the burner. Blew my breaker box.

    Serial number
    VF63737876
    Bought from
    Sears, Kansas
    Where
    Wichita, Kansas: Home/Apartment/Condominium
    Who was involved
    Age 58, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  74. Hurt, no treatment

    Made Feb 2, 2017, sent to the company Feb 21, 2017, published by CPSC Mar 7, 2017

    The product, in the report: Kenmore stove model #790.78923000

    Kenmore Elite stove model #790.78923000 Placed tri-tip in oven to keep warm. Opened oven to retrieve it and a ball of fire rushed out in my face burning the hair on my arms, head and eyelashes.

    Model
    790.78923000
    Serial number
    NF04340086
    Bought from
    Sears
    Bought
    Jan 1, 2011, about then
    Where
    Clovis, California: Home/Apartment/Condominium
    Who was involved
    Age 45, Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, No First Aid or Medical Attention Received
  75. No one hurt

    Made Jan 30, 2017, sent to the company Feb 13, 2017, published by CPSC Feb 28, 2017

    The product, in the report: Kenmore Elite Wall oven/range. This was a stainless steel unit. Model number 790 92303012 Purchased at a Sears store.

    The Kenmore unit 790 92303012 caught fire when we turned the unit on. Flames were high and could not be put off until we killed the breaker and vented the whole are. After unplugging the unit and pulling the unit out we noticed that the electronic board at the top of the unit had caught fire. Behind our unit we had tile and above we had the microwave so nothing else caught fire otherwise there would have been extensive damage. The units had burned out the last prong on the unit was charred from the fire it looked like the thermal switch was the culprit in this instance also.

    Bought from
    Sears
    Bought
    Aug 20, 2011, about then
    Where
    Roswell, New Mexico: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  76. No one hurt

    Made Jan 25, 2017, sent to the company Feb 17, 2017, published by CPSC Mar 6, 2017

    The product, in the report: Oven Range

    The consumer states that he was awoken by the sound of exploding glass at 0530 EST. When he went to he kitchen, he noticed that the oven’s outer glass had shattered completely.

    The consumer contacted the retailer and explained the situation. The representative he spoke to informed him that they could not provide any assistance free of charge because the product is no longer under warranty. The consumer is awaiting a call from the Store Manager.

    The consumer states that the last time the oven was used was 01/20/2017. The consumer indicates that both the cooktop and the oven are used approximately five times per week. The consumer is unsure if he will keep his oven range for the next thirty days.

    Model
    790.94193310
    UPC
    Unknown
    Serial number
    VF42147696
    Bought from
    Sears, Ohio
    Bought
    May 31, 2014
    Where
    Centerville, Ohio: Home/Apartment/Condominium
    Who was involved
    Male
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  77. No one hurt

    Made Jan 24, 2017, sent to the company Feb 1, 2017, published by CPSC Feb 15, 2017

    The product, in the report: Purchase Date: 02 01 2011 Model #: 790.92909011 Serial #: VF10455967 PRS Unit: 8227 Service org: SEARS

    In November, 2016, the door to my Kenmore oven door spontaneously exploded 45 minutes after I had turned the oven off. I had been baking chicken for 45 mins at 350 degrees. The oven has a double glass door. It is the exterior glass door, not the interior, which exploded.

    I’m told the interior door can be damaged by consumers who use the door to push racks into the oven. I don’t do that. In any case, it’s the EXTERIOR door that exploded, not the interior.

    Purchase Date: 02 01 2011

    Model #: 790.92909011

    Serial #: VF10455967

    PRS Unit: 8227

    Service org: SEARS

    My mom had a Sears service contract on all of her appliances through Sears for decades until she passed away last year. The Kenmore oven was purchased at the local Sears Hometown store in Weatherford Texas in 2011.

    I let that coverage lapse after her death but then I purchased a Sears home warranty a year ago that covered the appliances. My Sears Home warranty refused to cover the oven, saying it’s a “structural” issue, not a mechanical problem. After sending me from one department to the next over the past months, Sears suggested I contract the manufacturer--but they can’t tell me who the manufacturer is. I’ve called Electrolux and Frigidaire and their customer service representatives deny that they’re the manufacturers.

    If you do a Google search of “exploding oven door,” you will discover link after link of consumers who have had reported the same issue. For example:

    http://6abc.com/home/consumer-alert-ovens-exploding-in-homes-across-country-/1060683/

    https://consumerist.com/2016/02/04/why-are-so-many-people-reporting-kenmore-oven-door-explosions/

    https://www.google.com/amp/chicago.cbslocal.com/2015/07/08/2-investigators-glass-oven-doors-shattering-without-warning/amp/?client=safari

    http://www.winknews.com/2016/10/24/exploding-oven-doors-menace-consumers-in-swfl-elsewhere/

    In every case, Sears has denied liability and blames consumers for mistreatment or damage to the oven door that resulted in the door combusting on its own.

    This is oven presents a safety hazard as well. There are sharp black shards of glass as well as the safety glass that were projected into the area of the room where I had been standing 20 seconds earlier.

    I have numerous photos documenting the oven post-explosion. (They look exactly like the ones you’ll find on a Google search.) I’ve tried uploading them to your site numerous times but it won’t let me.

    Model
    Kenmore 790.92909011
    Serial number
    VF10455967
    Bought from
    Sears, Texas
    Bought
    Feb 1, 2011
    Where
    Weatherford, Texas: Home/Apartment/Condominium
    Who was involved
    Age 62, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  78. No one hurt

    Made Jan 23, 2017, sent to the company Feb 8, 2017, published by CPSC Feb 23, 2017

    The product, in the report: Kenmore Classic Range Model #79032603311 Serial #AF43003397

    I write to report an unsafe product and lack of internal controls for monitoring such hazardous products by the product’ s manufacturer, retailer, and builder-installer. On November 20, 2016, I turned on the oven unit of a new Kenmore Range Model #79032603311 (Serial #AF43003397) in order to bake cookies for Thanksgiving when I smelled gas emanating from the stovetop burners. The oven was installed in a home constructed in 2014 for a home we purchased in October, 2016, so the unit was certainly less than two years old, and perhaps less than a year depending on state of sale and installation by the builder. We immediately turned the oven unit off and called our local utility, Ameren, to investigate a possible gas leak.

    After conducting an investigation of our home (including turning gas off at line valve), the Ameren technician determined that the oven was “releasing gas after ignition” at approximately “I 0,000 ppm at boiler tube when oven is on.” (Ameren Notice of Code Violation of Hazardous Condition #[REDACTED], original on file with consumer). We then contacted Sears Home Services, and provided the model and serial number to them. They dispatched a Sears service technician to examine the range unit on November 22, 2016.

    The Sears service technician confirmed that the defect was with the product and recommended that Sears replace the unit because it was emitting gas (he confirmed that his gas sensor would have been generally more sensitive than that used by the Ameren technician) (Technician ID [REDACTED], Service Order# [REDACTED], original on file with consumer). The technician spoke with his superior and recommended replacement of the unit because he could not identify the precise source of the leak.

    He directed me to call 1-888-536-6673. I did so for two reasons: first, to alert Sears that a potentially dangerous product was on the market; second, to have Sears replace a product with a known defect. Over the course of the next two days, despite describing the hazardous condition of the range unit, I was directed to various Sears departments both in the U.S. and with overseas call centers variously described as “Consumer Solutions”, “Retail Customer Care”, “Warranties”, “Sears Home Services” and others. Each telephone agent expressed no interest in the fact that there was a product defect and instead seemed most interested in identifying an alternative number that I would have to call so that, it seemed, that specific person would not have to deal with either our consumer complaint or the fact that a dangerous Kenmore product was on the market and may potentially pose danger to life and property in other homes.

    After two days, my wife and I detern1ined that Sears lacked I) the internal controls necessary to effectively deal with a report of a hazardous product (the hazard having been identified with documentary evidence by a utility technician and a Sears-designated specialist) and 2) the interest in addressing, in any way, a consumer in possession of such a unit that was effectively new. We replaced the range at considerable expense but felt it was necessary to address a considerable risk to our lives, property, and children.

    Sears’ lack of internal controls is confirmed by the events that followed our attempts to notify it of the hazardous range. On December 9, 2016 and December 30, 2016, we received individualized sales letters stating “Thank you for choosing Sears to repair your Range. Now that it’s fixed, we wanted you to know that we can also help protect it against future breakdowns” and encouraging us to pay between $68.43 and $77.16 for a “Master Protection Agreement.” So, even though the Sears product technician confirmed the leak with the range during his visit on November 22, 21 06 and recommended that the unit be “returned to store of purchase” and replaced by Sears, it was processed through Sears internal systems as a fixed range. We encourage the U.S. Consumer Product Safety Commission to investigate Kenmore Classic Range Model Number 79032603311 , ensure that other defective units do not pose threats to life or property in other homes, and to hold Sears accountable for its lack of product safety internal controls.

    Model
    79032603311
    Serial number
    AF43003397
    Where
    Columbia, Missouri: Home/Apartment/Condominium
    Who was involved
    Age 40, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    Reports CPSC links to it
    20170209-750BF-1631549
    How badly, in CPSC’s words
    Incident, No Injury
  79. No one hurt

    Made Jan 23, 2017, sent to the company Feb 17, 2017, published by CPSC Mar 6, 2017

    The product, in the report: Oven Range

    The consumer indicates that the outer glass door to her oven range exploded approximately one hour after it was being used and turned off.

    The consumer contacted the Manufacturer and explained the situation. The representative she spoke to informed her that they could not provide any assistance free of charge because the unit was not recalled or under warranty. The consumer filed an complaint against the product under Case Number: [REDACTED].

    The consumer states that prior to the incident, she used the cooktop portion of her oven range approximately once or twice daily, whereas her oven was used four to five times weekly.

    The consumer plans on keeping her oven range for at least the next thirty days in case an investigation ensues.

    Model
    790 42509310
    UPC
    Unknown
    Serial number
    AF42201923
    Bought from
    Sears, Louisiana
    Bought
    Jun 15, 2014, about then
    Where
    Baton Rouge, Louisiana: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  80. No one hurt

    Made Jan 15, 2017, sent to the company Jan 26, 2017, published by CPSC Feb 9, 2017

    The product, in the report: Range

    Control panel on range sparked, smoked and emitted electrical burning odor.

    Model
    Kenmore Elite range 790
    Serial number
    VF54255612
    Bought from
    Sears, Wisconsin
    Where
    Oregon, Wisconsin: Home/Apartment/Condominium
    Who was involved
    Age 54, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  81. No one hurt

    Made Jan 6, 2017, sent to the company Mar 30, 2017, published by CPSC Apr 13, 2017

    The product, in the report: wall oven

    (04/2016) The consumer stated that the issue started last spring. The racks don’t fit anymore.

    (12/21/2016) The consumer stated that she had a roast in the oven for about fifteen minutes. She heard a noise and looked in the oven and saw that both of the racks had fallen on one side.

    Model
    790.48783901
    Serial number
    NF11328097
    Bought from
    Sears, Pennsylvania
    Bought
    Apr 15, 2011
    Where
    Bethlehem, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Age 81, Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  82. No one hurt

    Made Dec 28, 2016, sent to the company Mar 9, 2017, published by CPSC Mar 23, 2017

    The product, in the report: Double wall oven

    Caller is reporting that she has been experiencing ongoing problems with her oven. The oven interior has expanded causing the racks to collapsed during use or when not in use.

    (12/2016) The manufacturer was contacted but she was advised that the oven is not included in a recall.

    Caller feels that this oven is a safety hazard and should be recalled.

    Model
    79048849900
    Serial number
    nf93924224
    Bought from
    Sears, Texas
    Bought
    Apr 4, 2009, about then
    Where
    Fort worth, Texas: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  83. No one hurt

    Made Dec 23, 2016, sent to the company Mar 21, 2017, published by CPSC Apr 4, 2017

    The product, in the report: Smooth-top range with oven

    During various times of the year (2016), the consumer and her husband have attempted to open the oven door, but the handle has completely detached from the oven. Sometimes it has been one side of the handle and at other times, it has been the entire handle.

    When this has happened, the consumer’s husband has reconnected the handle back to the door, by re-inserting the screws into the oven door.

    (12/9/2016) The oven was set to 350 degrees for approx. 30 minutes the outer glass on the oven door shattered. The consumer was a few inches away from the oven at the time. Pieces of glass shot out several feet away from the oven. There were no injuries.

    The consumer Is still locating glass in various parts of her kitchen.

    There were no injuries. The range oven has never been serviced for any reason. The consumer’s range does not appear to be included in the Recall 0-333.

    Model
    79096419608
    Bought from
    Sears
    Bought
    Dec 14, 2013, about then
    Where
    Manchester, Michigan: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  84. Seen by a doctor or nurse

    Made Nov 28, 2016, sent to the company Dec 6, 2016, published by CPSC Dec 20, 2016

    The product, in the report: Kenmore Oven Range 790.98023802

    The rack in this oven range is no longer supported by the side walls of the oven itself. Any small amount of wait on the oven rack will make the oven rack fall down on one side or the other. This has led to a significant burn on my wife’s hand. An internet search for this model number range and this specific issue has yielding specific results totaling over 110. I am shocked this range has not been recalled yet. When I called Sears I was directed to call Kenmore customer service. The Kenmore customer service number led me back to Sears. It appears that Sears customer service representatives are aware of this issue and have been instructed to tell the consumer to “call the manufacturer.” I called Sears 3 times and explained the issue to 3 separate representatives and each time I was told “call the manufacturer.” Range model # is 790.98023802.

    Model
    790.98023802
    Serial number
    nf01618354
    Bought from
    sears, Florida
    Bought
    Jul 7, 2011, about then
    Where
    miami, Florida: Home/Apartment/Condominium
    Who was involved
    Age 37, Female
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, Seen by Medical Professional
  85. No one hurt

    Made Nov 28, 2016, sent to the company Feb 10, 2017, published by CPSC Feb 27, 2017

    The product, in the report: Oven Range

    11/23/2016 - The consumer indicates that the exterior glass of her oven range’s glass door exploded. The consumer states that the oven range was not on at the time of the explosion and all she heard was a small POP sound.

    The consumer contacted the Manufacturer and explained the situation. They arranged for a Service Technician to inspect her unit.

    11/25/2016 - The Service Technician inspected the consumer’s oven range. The Service Technician called another Service Technician over the phone and explained his findings. The Service Technician over the phone concluded hat the unit must have been impacted with in order for its glass door to explode and thus its repair was not covered under the consumer’s extended warranty on the unit.

    The consumer states that prior to the day of the incident, she used her oven at least twice a week. The consumer plans on keeping the oven range for at least the next thirty days in case an investigation ensues.

    Model
    79077492800
    UPC
    Unknown
    Serial number
    UF83667244
    Bought from
    Sears, Florida
    Bought
    Jun 15, 2009
    Where
    Miami, Florida: Home/Apartment/Condominium
    Who was involved
    Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  86. No one hurt

    Made Nov 21, 2016, sent to the company Dec 1, 2016, published by CPSC Dec 15, 2016

    The product, in the report: Kenmore ceramic cook top, Model 790.45409410

    I purchased a Kenmore ceramic cooktop (Model 790.45409410) from Sears in October 2015. At the end of October 2016 (about 2 days after the warranty expired) the large left burner turned on spontaneously, which I only discovered because of the smell of burning plastic and metal. After getting no response from the controls, I switched off the breaker. When I reset the breaker, the burner turned on again. A repairman inspected the unit and ordered a new control board, but when he disassembled the unit, some of the metal contacts and plastic plug sheaths were melted, so we elected not to replace the board by jury-rigging the plugs and contacts. Although there’s supposed to be a high-temperature safety cutoff at the supply side of the control board, clearly it did not work properly since the board was hot enough to melt metal.

    Just lucky we were home when this happened, or there could have been a major fire, and several pet dogs and birds could have been killed by the fumes, if not by fire.

    Model
    790.45409410
    Serial number
    3F53406236
    Bought from
    Sears, Florida
    Bought
    Sep 7, 2015
    Where
    Pensacola, Florida: Home/Apartment/Condominium
    Who was involved
    Age 74, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  87. No one hurt

    Made Nov 17, 2016, sent to the company Nov 28, 2016, published by CPSC Dec 12, 2016

    The product, in the report: White Electric, glass top range/oven. Purchased 3/1/12 Have receipt of purchase and all information.

    Glass on outside of the oven door exploded as my 3 year old was walking past it. Glass from one end of my kitchen to the other and into my living room. My child was covered in little pieces of glass and dust from the glass. No injuries noted at this time. We did not use our oven or stove tonight.

    Model
    Kenmore Electric Range, 790.9210
    UPC
    2292402
    Bought from
    Sears, Minnesota
    Bought
    Mar 1, 2012
    Where
    St. Cloud, Minnesota: Home/Apartment/Condominium
    Who was involved
    Age 3, Female
    The reporter’s relation to them
    My Child
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  88. No one hurt

    Made Nov 17, 2016, sent to the company Nov 28, 2016, published by CPSC Dec 12, 2016

    The product, in the report: Kenmore range Model #79045599901 The oven door was the area of the explosion.

    While baking pizza in our Kenmore oven (model# 79045599901) the glass on the oven door exploded. We had opened the oven door and the handle came off so we tried to open the oven to get the food out and the glass exploded sending hot glass throughout the kitchen and dining room. We were grateful no one was injured. I called Sears where we purchased the range 6 years ago and inquired about repair and recall information. I was told the representative would submit an inquiry about a recall. After researching the model number and exploding glass oven door, many incidents of exploding oven doors were listed online. How has Kenmore been allowed to not notify and recall this product? They built and sold a common household product that through normal wear and tear may shoot shards of hot glass throughout your home. How is this possible they have not recalled this product or notified their customers of this safety hazard? They may as well strapped dynamite to the oven door and say it may explode after a few years if you use your product as intended.

    Model
    79045599901
    UPC
    don’t know
    Serial number
    NF03828377
    Bought from
    Sears
    Bought
    Nov 22, 2010, about then
    Where
    Baton Rouge, Louisiana: Home/Apartment/Condominium
    Who was involved
    Age 43, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  89. No one hurt

    Made Nov 16, 2016, sent to the company Feb 14, 2017, published by CPSC Mar 1, 2017

    The product, in the report: Wall Oven

    Consumer stated he was sitting in his kitchen, when he heard a loud pop noise.

    He stated his oven was not in use, but glass had cracked and fell from the oven door.

    He stated he will contact mfr later today when they open.

    He stated he has read a lot of reports of this happening to other Kenmore wall ovens on saferproducts.gov.

    Model
    790.47784406
    Serial number
    NF84311797
    Bought from
    Sears, Texas
    Bought
    Nov 7, 2008
    Where
    Houston, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  90. No one hurt

    Made Nov 14, 2016, sent to the company Dec 13, 2016, published by CPSC Dec 28, 2016

    The product, in the report: Oven Range

    The consumer indicates that the outermost glass of his oven range’s door exploded. The unit was not on and nobody was in the kitchen. The consumer’s wife came into the kitchen when she heard popping noises similar to popcorn popping and noticed that the glass door was still shattering at a distance of up to eight feet approximately. The consumer checked to see if the unit had turned on by itself but the unit was cool everywhere.

    The consumer states that the oven range is used approximately once or twice a month. The last time the oven was used was two weeks ago.

    The consumer contacted the Manufacturer and explained the situation. The representative he spoke to informed him that they had not heard of this issue occurring with other consumers; they will not be able to provide any assistance free of charge since the oven range is no longer under warranty.

    Because of the upcoming festivities, the consumer will repair the unit. The consumer plans on keeping his oven range for at least the next thirty days in case an investigation ensues.

    Model
    790.97473804
    UPC
    Unknown
    Serial number
    VF94337931
    Bought from
    Sears, Pennsylvania
    Bought
    Apr 15, 2008, about then
    Where
    Aldan, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  91. Not said

    Made Oct 15, 2016, sent to the company Oct 24, 2016, published by CPSC Nov 15, 2016

    The product, in the report: Sears oven range Frigidaire model (791) FGFS36FW Serial 80567145

    Oven had not been used for days.

    Untouched Oven door glass shatterred

    Serial number
    80567145
    Bought from
    Sears, Indiana
    Where
    Terre haute, Indiana: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Unspecified
  92. No one hurt

    Made Oct 11, 2016, sent to the company Oct 19, 2016, published by CPSC Nov 2, 2016

    The product, in the report: Kenmore model 790.47782401 glass front wall oven.

    I had my Kenmore model 790.47782401 oven set on 350, and it had been on for about 1 hour. I opened the door to check my meatloaf inside, I was within 1 foot of the door. It exploded, literally, in my face and all over me! My oven is a wall oven, so it is eye level with me, and I was literally covered in glass all over me. There was glass all over my kitchen, dining room, and carpeted area out of dining room...literally glass blew out at a distance of 20 feet or more away! Amazingly, I didn’t get any in my eyes, I had shut them just before it all hit my face, I had it in my hair, all over my clothes, arms, etc. Thank goodness my child wasn’t in the kitchen with me as he often is! I could have lost an eye or both eyes for that matter!!

    Model
    790-47782401
    Serial number
    NF54907995
    Bought from
    Sears, Ohio
    Where
    Nashport, Ohio: Home/Apartment/Condominium
    Who was involved
    Age 37, Female
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  93. First aid

    Made Oct 1, 2016, sent to the company Oct 11, 2016, published by CPSC Nov 1, 2016

    The product, in the report: Kenmore Elite Cooketop #79045113410

    I was cooking on my cook top and it exploded, sending glass shards everywhere. There is a baseball sized hole in my ceiling above where the explosion occurred. My brother was standing near and was cut by the glass. I was standing a couple of additional feet away and have glass shards on my body and my left eye was sore after.

    Bought from
    Sears, Texas
    Bought
    May 26, 2015
    Where
    Dallas, Texas: Home/Apartment/Condominium
    Who was involved
    Age 26, Male
    The reporter’s relation to them
    Other Relative
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional
  94. No one hurt

    Made Sep 9, 2016, sent to the company Sep 19, 2016, published by CPSC Oct 3, 2016

    The product, in the report: Kenmore Oven serial# VF05033633 model # 790.92803011

    Our oven door glass exploded. Oven was on warm, not hot. We have never used the self-cleaning feature.

    Serial number
    VF05033633
    Bought from
    Sears
    Bought
    Dec 1, 2010, about then
    Where
    Provo, Utah: Home/Apartment/Condominium
    Who was involved
    Age 58, Male
    The reporter’s relation to them
    My Spouse
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  95. No one hurt

    Made Aug 30, 2016, sent to the company Sep 8, 2016, published by CPSC Sep 22, 2016

    The product, in the report: Kenmore 790.77513800 Oven.

    Front glass exploded out of front of oven door while cooking.

    Serial number
    790.77513800
    Bought from
    Sears, Pennsylvania
    Bought
    Aug 1, 2009, about then
    Where
    Bethel Park, Pennsylvania: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  96. No one hurt

    Made Aug 10, 2016, sent to the company Sep 6, 2016, published by CPSC Sep 27, 2016

    The product, in the report: Sears Kenmore Range Model # 79094202310 Serial# VF41462731

    [REDACTED]

    Gentlemen:

    We purchased our Sears Kenmore Range in April 2014 and it was installed in May of that year while we were renovating our kitchen. The kitchen was not in full operation until mid May. Since then, we have had several service calls on this appliance but one problem still persists, two and half years later.

    When I use the self- cleaning mechanism on this range, it burns the top of the vent panel at the top of the door. The first service call for this problem was in December 2014. They replaced the panel that was burnt. The technician, [REDACTED], did state that the problem was considered cosmetic and the company would probably not keep replacing it. When it came time for us to take out an extended warranty, we made sure we took out a Master Protection Plan to cover this problem.

    The next incident happened in December 2015 when I used the self- cleaning operation of the range and the panel was again burned and then replaced. The panel burned once again in April of this year but I did not request a service call: I instead wrote a certified letter to Sears Headquarters in Illinois and requested a response to this reoccurring problem. We were frustrated about this because, never at any time, did they look to see why the burning was happening. They just continued to replace the part. When headquarters did not respond to my letter, I followed up with an email on May 18, 2016. At the same time, I requested another service call to replace the burnt part. They replaced that part on June 10, 2016. During that visit, the technician did also replace the gasket in case that was causing the problem.

    Unfortunately, due to a great deal of entertaining, we had to use the self cleaning again and again the panel burnt. On July 19, 2016, l spoke with a [REDACTED] and a [REDACTED] at headquarters to discuss this continuous problem. It was discussed at that time that maybe the panel could be replaced with a metal panel. Today, July 22, 2016, the service technician, [REDACTED], came and was told that the specs cannot be changed on the unit so the panel could not be changed to a metal or black plastic. It would have to remain white. Another part has been ordered.

    I followed up with another call to headquarters and spoke with [REDACTED]. I requested another range in exchange for this one. We definitely believe there is a manufacturing defect that is causing this burn issue when the temperature gets hot. They said I would have to have 4 continuous calls for the same problem in a 12 month period; and for 2016, we only have 21!

    We are looking for a replacement stove based on the fact that nothing should be burning when you operate any part of a stove. However, Sears appears to be more caught up with the number of visits per problem, rather than the safety of a unit. We do understand that there are guidelines to follow under the warranty; but we feel this problem should not be happening at all and should not be treated as a warranty problem. It is a manufacturing defect.

    Attached you will find receipts for the calls for this issue, the letter I wrote to headquarters and a copy of the email that was sent. We are also including a picture of the panel.

    We would appreciate any help you can give in this matter. We have met a “wall”.

    [REDACTED]

    Serial number
    VF41462731
    Bought
    Apr 1, 2014, about then
    Where
    Sparta, New Jersey: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  97. No one hurt

    Made Jul 30, 2016, sent to the company Aug 8, 2016, published by CPSC Aug 22, 2016

    The product, in the report: Kenmore 790 stove, color Black/Silver.

    The outer glass of our Kenmore 790 stove spontaneously shattered into a million pieces. We were not using the stove when the incident happened.

    Bought from
    Sears
    Where
    San Antonio, Texas: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore 790, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  98. No one hurt

    Made Jul 26, 2016, sent to the company Aug 5, 2016, published by CPSC Aug 19, 2016

    The product, in the report: Oven and glass cooktop

    We were baking a dish at 400 degrees in our Kenmore model# 79095352803 after 50 mins. It was done and we left the oven at 400 to cook a pizza next. We started to eat, after about 15 mins. We heard a very loud pop. I went to investigate, I realized the oven was still on and looked inside. The entire inside glass door was shattered. My son was the one who was going to cook the pizza, I’m thankful that he wasn’t checking on the pizza with his head near the glass. We don’t use the oven very often, maybe 2 times a month. We have had the oven for about 5 years, but it is in excellent condition. This is a safety issue and should be recalled. Consumers like me don’t believe this is normal wear and tear.

    Model
    79095352803
    Serial number
    VP94361692
    Bought from
    Sears, Ohio
    Bought
    Sep 12, 2009, about then
    Where
    Perrysburg, Ohio: Home/Apartment/Condominium
    Who was involved
    Unspecified
    The reporter’s relation to them
    Unspecified
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  99. No one hurt

    Made Jul 25, 2016, sent to the company Aug 4, 2016, published by CPSC Aug 18, 2016

    The product, in the report: Kenmore wall oven.

    I have a kenmore wall oven, model#: 790.40459802. I opened the oven door and the oven exterior front door glass exploded. The door glass part number is 318051525. I called Kenmore and was told that a technician can come to my home and give me an estimate (charge, $150.00). Price for the part is $204.00. The price for both charges is the price of the oven. I advised the Kenmore representative to please make a note of our conversation because I will be filing complaints. They looked up my information under the telephone number [REDACTED]. Please assist me in having this company replace the piece of glass thst should have never exploded while I was simply opening the oven door. Thanks.

    Model
    790.40459802
    Serial number
    NF10439234
    Bought from
    Sears, New Jersey
    Bought
    Jan 3, 2011, about then
    Where
    Cherry Hill, New Jersey: Home/Apartment/Condominium
    Who was involved
    Age 51, Male
    The reporter’s relation to them
    Self
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Incident, No Injury
  100. First aid

    Made Jul 14, 2016, sent to the company Jul 22, 2016, published by CPSC Aug 9, 2016

    The product, in the report: Slide in range/convection oven

    My Kenmore oven door shattered across the kitchen floor as it was baking a ham at 380 degrees. There was no knick or scratch in the glass or problem with the door previously. We bought this home in 2014 and the oven was here when we purchased the house. It is a convection oven with a ceramic glass top. There was a child walking in my kitchen at the time just inches away from stepping in front of the door when it shattered. Glass hit the child in the chin and caused bleeding. I have never seen anything like this before, not had the friends and neighbors that I contacted about the situation. I have, however, seen many many reports online of similar incidents happening. I have pictures taken to document the incident if they are needed.

    Model
    790.46702603
    Serial number
    NF81308488
    Bought from
    Sears, Kentucky
    Bought
    Jul 14, 2008, about then
    Where
    Unspecified: Home/Apartment/Condominium
    Who was involved
    Age 12, Male
    The reporter’s relation to them
    My Friend / Neighbor / Co-worker
    As this report names them
    Brand Kenmore, made or sold by Sears Holdings Management Corporation
    How badly, in CPSC’s words
    Injury, First Aid Received by Non-Medical Professional

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Source:

Word for word, from the disclaimer in CPSC’s export.

Sources

Sources

  • U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

    Released Oct 29, 2026 and checked Oct 29, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Back to Stoves and ovens

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Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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