Samsung gas stoves and ovens

The reports, as CPSC published them

201. First aid

     Made Aug 25, 2017 · , sent to the company Sep 5, 2017 · , published by CPSC Sep 20, 2017

     The product, in the report: Samsung NX58H5600SS

     This problem is with a Samsung gas range, model NX58H5600SS. The grate design does not support medium to smaller size pots/frying pans well enough to where they can tip over and spill hot oils injuring the cook or starting a fire. The grate design can also snag a sleeve, trapping the cook’s hand and cause burns.

     Model

     NX58H5600SS

     Serial number

     0BGG7DDFB07906W

     Bought from

     BestBuy

     Bought

     Dec 2, 2014

     Where

     Imperial Beach, California: Home/Apartment/Condominium

     Who was involved

     Age 51, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

202. No one hurt

     Made Jun 24, 2017 · , sent to the company Sep 26, 2017 · , published by CPSC Oct 11, 2017

     The product, in the report: Gas Range, Model # NX58H9500WS/AA Serial # 0BR47DDH500360N

     I purchased a Samsung Gas Range on 11.09.2009. It has barely been used due to a knee injury and two subsequent surgeries. I tried using the Self Cleaning feature for the first time on 06.20.2017. After less than an hour of a three hour cycle, the product began smoking and the control panel went out. It even set off the smoke detectors in my house. When I Googled the problem, it turns out there are reports of this happening since at least 2011, and I’m lucky I did not have sparks or a fire. https://www.shopyourway.com/questions/1148115 Samsung gave me a hard time about the repair, and I had to upload the receipt to show the purchase date multiple times on their website. They then told me I was “Lucky” they would repair it at no charge. How am I lucky when the product has a one year warranty? I consider that a legal obligation, not luck. Given the issues with their washers and their phones, a case needs to be opened with their gas and electric ranges too.

     Model

     NX58H9500WS/AA

     Serial number

     0BR47DDH500360N

     Bought from

     Percy’s

     Bought

     Nov 9, 2016

     Where

     Westborough, Massachusetts: Home/Apartment/Condominium

     Who was involved

     Age 43, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Incident, No Injury

203. Seen by a doctor or nurse

     Made Apr 22, 2017 · , sent to the company May 1, 2017 · , published by CPSC May 15, 2017

     The product, in the report: Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Range - Stainless Steel Model: NX58F5500SSSKU: 9171082

     I own a Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Range - Stainless Steel Model: NX58F5500SSSKU: 9171082 that I bought from Best Buy July of 2014. I have used this range many times as well as the oven. I used it two nights ago to bake for about 15 minutes and then I shut it off. I did not do anything different than I have in the past. The range has not been damaged nor hit by anyone. My dog and I heard a loud noise as we were coming down the stairs this morning and it was the oven glass door exploding. The glass shot out across to the dishwasher door which faces the oven. That was enough force to make the glass fly about 4-5’. The glass is supposed to be designed to break into small nuggets so that it does not cause serious harm, however, the glass broke into a combination of nuggets and shards. My dog walked into the kitchen after me to see what was happening and stepped onto glass. I also accidentally got tiny glass shards into my hands as I was trying to get him out. This product is not safe. Had anyone been in the kitchen, myself, my son, or my dog, we could have seriously been harmed. We do not wear shoes in my home and we wear a lot of shorts in the Texas heat. This glass could have cut us and cause lacerations serious enough to seek emergent care. Luckily I was able to take care of my dog’s paws and my hands without difficulty.

     Model

     NX58F5500SS

     Bought from

     Best Buy

     Bought

     Jul 14, 2014

     Where

     Pasadena, Unspecified: Home/Apartment/Condominium

     Who was involved

     Age 2, Male

     The reporter’s relation to them

     Other Relative

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Injury, Seen by Medical Professional

204. No one hurt

     Made Feb 17, 2017 · , sent to the company Mar 22, 2017 · , published by CPSC Apr 5, 2017

     The product, in the report: Stainless Steel Gas Range

     purchased a Samsung Gas Range. When it was delivered the installer told me to run the oven at 350 degrees for 30 minutes. After 30 minutes I turned off the oven and my hand brushed against the stainless steel strip that runs behind the stove control knobs. It was hot. I then touched it to see how hot it was. It was so hot that I could not maintain contact for more than a second. I called my brother and asked him if his range does the same. He said he never uses the oven REDACT but would try it out and call me back. He did and he said he had the same results. I called Home Depot to report a defective range. They called Samsung and verified that the range was defective. Home Depot has picked it up.

     Model

     NX58F5500SS

     Bought from

     Home Depot

     Bought

     Feb 5, 2017

     Where

     Lakewood, New Jersey: Home/Apartment/Condominium

     Who was involved

     Age 77, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Incident, No Injury

205. No one hurt

     Made Dec 2, 2016 · , sent to the company Jan 6, 2017 · , published by CPSC Jan 24, 2017

     The product, in the report: Samsung Gas Range Model #: NX58H5600SS Serial #: OBGG67DDG704739B

     I desperately need your help.

     I purchased a Samsung gas range, model number NX58H5600SS, serial number OBGG67DDG704739B, from Lowe’s Home Improvement in Chino Hills, CA on November 13, 2015. I also purchased a five year EPP Major Appliance Protection Plan at the same time. Lowe’s reduced the price of this range, as a courtesy to me, due to two prior Samsung deliveries having scratches on the ranges after opening the crates at my home. The Lowe’s assistant store manager, [REDACTED], told me at that time, that Samsung would make the store absorb the loss of the damaged ranges. That was Samsung’s policy. I don’t understand, why a retailer like Lowe’s, continues doing business with Samsung. Their policy does not make “good business sense.”

     My problems all started after I used the self-cleaning feature October 4, 2016. To my surprise, after the oven cooled down, the bottom of my oven was completely shattered. I reported the problem to Samsung the morning of October 5, 2016. I had to email customer service a copy of my receipt and photos of the damage before they would even consider helping me. Originally, Samsung told me my range was out of warranty due to the date of my range.

     They agreed to have [REDACTED], Lynwood, CA come out and repair may oven after providing Samsung with proper documentation. [REDACTED] was the tech that came out. He was very surprised that Samsung even agreed to fix the damage. He told me that Samsung automatically considers self-cleaning issues to be customer error, regardless of what happens. He also said that Samsung doesn’t tell the public their policy, they just deny coverage. He went on to explain by using this feature, the seals fail and the mechanism that controls the heat also fails. They fail due to the high temperature that is used when cleaning the oven. Self-cleaning features are big selling points when purchasing a new range. Samsung should be making full disclosure of their policies to the public. Excluding coverage is dishonest and an unfair practice. The consumer needs to be protected

     Samsung did however send out the parts to repair my oven including a new oven door. Unfortunately, after [REDACTED] opened the box with the new door in it, we immediately found a three-inch imperfection across the front door. Originally, I reported the damaged door as having a scratch and not an imperfection. I don’t know the difference. I’m a consumer and not an expert on damage control. It was under the protective plastic covering packaged by the manufacture. It was obvious that Samsung shipped a damaged door from their factory. The box that the door was in was in perfect condition. Therefore, the door was shipped that way.

     Since the door was damaged, [REDACTED] packed up the box and told me that he would calibrate my oven when he came back with the new door. I agreed. However, [REDACTED], Lowe’s appliance manager, didn’t want me to use the oven until it was calibrated. He was afraid of a potential fire. Since Samsung’s smart phones and washing machines were catching fire, he was concerned for my safety. He didn’t know if my oven was the beginning of another new Samsung problem.

     When [REDACTED] reordered the oven door, Samsung denied it. They told their service company, [REDACTED], Lowe’s appliance manager, and myself that they do not warrant cosmetic damages. After I called Samsung again, they told me to call [REDACTED]. [REDACTED], the office manager was rude, nasty and disrespectful. He told me to fight with Samsung myself. It wasn’t his problem. He also insisted that [REDACTED] calibrated my oven when he came out the first time. He wouldn’t even listen to an explanation of what happened in my home. He further told me that he would call the next day and he never did. For Samsung to be using a service company like this, only tells me that they do not really care about their consumers.

     Samsung insists that they only send out “PERFECT PRODUCTS” AND ARE NOT RESPONSIBLE FOR THE CONDITION OF THE PARTS THAT ARRIVE AT YOUR HOME. They told me if I wanted my oven fixed, I would need to pay $350.00 for a new door and a $160.00 service call. Since I did not accept delivery of the damaged oven door, it was now my responsibility to fix the problem myself. Being forced to accept delivery of a damaged oven door with a three-inch imperfection is ludicrous.

     I’ve made 13 telephone calls to Samsung and [REDACTED], Lowe’s appliance manager, made about the same. They refuse to replace my oven door. This all happened within the 1 year parts and labor warranty. There is no reason why I should have to pay to get my oven door replaced. The “PUBLIC” needs to made aware of Samsung’s policies. When calling Samsung, they either cancel your request for assistance without talking to you or they hang up on you during your conservation. They do not call you back either. Their Executive Customer Service Department is not any better. Calling Samsung is a complete waste of time.

     I am so angry with Samsung’s business practices, I have written to the investigative reporting teams of Channels 4 and 7 in the Los Angeles area. I am also asking them for their assistance to help me resolve this issue between Samsung, Lowe’s and myself. I am disabled, on a fixed income of Social Security, trying to make ends meet. They are treating me unfairly. Samsung should be Investigated.

     Thank you in advance for your anticipated help.

     Sincerely,

     [REDACTED]

     Model

     NX58H5600SS

     Serial number

     OBGG67DDG704739B

     Bought from

     Lowe’s Home Improvement, California

     Bought

     Nov 13, 2015

     Where

     Unspecified: Unspecified

     Who was involved

     Unknown

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Incident, No Injury

206. No one hurt

     Made Nov 3, 2016 · , sent to the company Dec 6, 2016 · , published by CPSC Dec 20, 2016

     The product, in the report: gas range Manufacturer fax: 864-751-2882 Date manufactured: 08/12 (August 2012) Samsung transaction # [REDACTED] (formerly # [REDACTED])

     The consumer states the design of the top of the stove poses a safety hazard. The consumer indicated there are gaps on the grates and allows things to fall inside. The consumer believes the firm is aware of the safety flaw and is the reason why there newer models do not have this design.

     The consumer contacted the firm to express her safety concerns (Transaction# [REDACTED]) and told her they would send a technician. However, the consumer is not having technical failure with the range, her concerns are with the design of the grate.

     Pot of water got bumped fell forward off the stovetop, spilling its contents.

     Not yet injured

     Model

     NX583 GOVBWW

     UPC

     Unknown

     Serial number

     J10L7DDC800497F

     Bought from

     Lake Gaston Appliance Center, Virginia

     Bought

     Jul 1, 2016, about then

     Where

     Blackstone, Virginia: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Incident, No Injury

207. Hurt, no treatment

     Made Sep 28, 2016 · , sent to the company Oct 6, 2016 · , published by CPSC Oct 21, 2016

     The product, in the report: Stainless Steel Samsung Chefs Collection Gas Oven Range

     I made sure the gliding rack is in correctly in cold oven cavity. I heat the oven broil hi. I broil on a half sheetpan full of chicken parts. I turn the chicken and push in the gliding rack and the hot oven seems to expand and the shelf fall off the rack with the chicken at an angle towards the front. The hot chicken juice hit my leg as well as the bottom of the oven. I replaced the gliding pan with one of the other 2 regular shelves the oven came with and does the same thing. Seems like when oven is hot the cavity walls expand and do not hold the pans in place. I am an Executive Chef for a living and this is not correct. I called Samsung. It is out of warranty and want to send an authorized samsung repair person at a cost of $160 plus to me to look at it. This has happened 3 times now when the broiler is on.

     Model

     NX58H9950WS

     Serial number

     0BR77DDFA00250F

     Bought from

     HHGREGG

     Bought

     Dec 17, 2014

     Where

     HOUSTON, Texas: Home/Apartment/Condominium

     Who was involved

     Age 59, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

208. No one hurt

     Made Jun 8, 2016 · , sent to the company Jul 7, 2016 · , published by CPSC Jul 21, 2016

     The product, in the report: Gas Range

     Approximately one year ago the caller purchased a gas range from retailer in Orange City, Florida.

     She states that the knobs of this range have always been very easy to turn but on Sunday, June 4th, 2016 her approximately 17 pound cat jumped up on the stove and accidently turned the knob/fire on.

     She is reporting this incident as a severe fire hazard

     There are no injuries being reported

     The manufacturer has been contacted but was not interested

     Model

     NX58S5300SS

     Serial number

     J19A7DDG400473R

     Bought from

     Home Depot

     Bought

     Jun 15, 2015, about then

     Where

     Deltona, Florida: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Incident, No Injury

209. No one hurt

     Made Mar 18, 2016 · , sent to the company Jun 15, 2016 · , published by CPSC Jun 29, 2016

     The product, in the report: A 30” Self-cleaning SAMSUNG Slide-in gas range Silver

     I bought a new slide range from Samsung and after functioning well for a few days the electrical system had a short circuit in the electrical system that created a fire. My home became rapidly full of dark smoke and I had to call the fire department. There was damage done to my home. No bodily injuries.

     Model

     NX58H9500WS

     Serial number

     OBR47DDGA05308W

     Bought from

     BEST BUY #48, California

     Bought

     Dec 15, 2015

     Where

     Los Angeles, California: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand SAMSUNG, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Incident, No Injury

210. First aid

     Made Feb 15, 2016 · , sent to the company Feb 23, 2016 · , published by CPSC Mar 8, 2016

     The product, in the report: Samsung stove model number NX58F5500SS (note.00 might be OO)

     Purchased Samsung stove model number NX58F5500SS, stove burner grill causes pans to tilt over spilling items on the stove caused a small fire with mine. five inch pan will not be safe. this stove is a fire hazzard

     Model

     NX58F5500SS

     Serial number

     11997DDGAQ1976P

     Bought from

     home depot

     Bought

     Dec 3, 2015, about then

     Where

     Park Forest, Illinois: Home/Apartment/Condominium

     Who was involved

     Age 54, Male

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Injury, First Aid Received by Non-Medical Professional

211. Not said

     Made Nov 27, 2015 · , sent to the company Feb 2, 2016 · , published by CPSC Feb 18, 2016

     The product, in the report: Free-Standing Gas Range

     Our Samsung Gas Range [Model #: NX58H5600S ; S/N: OBGG7DDG703486F] has two burner safety issues:

     1.) the low setting flames on every cooktop burner is just too high which easily causes the food and pan to burn, which could result in a fire.

     2.) more importantly, if the cooktop “burner cap” is not precisely set on top of its corresponding burner head, a huge flare-up of the LP gas occurs after igniting the burner in the LITE position of the burner control valve.

     Model

     NX58H5600S

     Serial number

     OBGG7DDG703486F

     Bought from

     Home Depot

     Bought

     Oct 17, 2015

     Where

     Miami, Florida: Home/Apartment/Condominium

     Who was involved

     Unspecified

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Unspecified

212. No one hurt

     Made Nov 19, 2015 · , sent to the company Dec 23, 2015 · , published by CPSC Jan 8, 2016

     The product, in the report: gas range M/C NX58H9500WS/AA S/N 0BR47DDF701830M

     (01/2015) The consumer stated that the knobs that control the gas valves are cracking which causes the metal inserts to spin around. The consumer has to use pliers to turn the burners on and off.

     (01/2015) The consumer contacted the company to advised them of the issue that she was having. She received new sets of replacement knobs.

     (11/16/2015) The consumer contacted the company again because replacement knobs cracked. The consumer was advised that she would have to pay for another set of replacements because she had passed her warranty period. The consumer was referred to the Executive Consumer Department.

     She was advised that a new set of knobs would be sent.

     (11/17/2015)The consumer received an email from [REDACTED], Office of the President, advising her that the knobs are not defective.

     Model

     NX58H9500WS/AA

     Serial number

     0BR47DDF701830M

     Bought from

     Lowes

     Bought

     Nov 10, 2014, about then

     Where

     Michie, Tennessee: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Unspecified

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Incident, No Injury

213. Seen by a doctor or nurse

     Made Nov 9, 2015 · , sent to the company Nov 18, 2015 · , published by CPSC Dec 3, 2015

     The product, in the report: Samsung gas range

     I sustained 2 burns from empty pan sitting on range top. No range top burner was on but heat escaping through oven vent was over 200° while using the oven. When oven preheats, alarm sounds to signify preset oven temp is reached but burner continues to fire.

     I am a registered nurse and practiced in a critical care burn unit during my nursing career. I treated my burns at home since I was much more familiar with burn care than my family practitioner. They have healed well since the incident. I would be very concerned if a child were to touch the oven handle while the oven was operating since their skin burns much more easily than an adult.

     Model

     NX58H5600SS

     Serial number

     0BGG7DDG30019B

     Bought from

     Lowe’s

     Bought

     Jun 10, 2015

     Where

     Seminole, Florida: Home/Apartment/Condominium

     Who was involved

     Age 66, Female

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Injury, Seen by Medical Professional

214. Hurt, no treatment

     Made Aug 27, 2015 · , sent to the company Sep 4, 2015 · , published by CPSC Sep 21, 2015

     The product, in the report: Gas range and oven

     We bought our house in April 2015 with all brand-new appliances, including a Samsung gas range and oven. A little over a week ago, as I was unloading our dishwasher, I moved a tray from the cabinet next to the oven and tapped the right edge of the exposed glass pane that covers the front of the oven. I heard a little click and then the entire piece of glass began cracking and falling apart into many tiny pieces. We had not used the over in over a week, so temperature was not a contributing factor. As the appliance is brand new and still covered under warranty, we expected that Samsung would respond quickly to correct this problem at no cost to us, but they are claiming that it is “physical damage” and therefore not covered. It is extremely frustrating as I have been doing research on this problem (see linked article - http://www.abc2news.com/homepage-showcase/experts-explain-when-why-tempered-glass-can-randomly-explode) and understand that it is a manufacturing defect - therefore definitely would fall under Samsung’s responsibility.

     Model

     NX58F5500SS

     Serial number

     J1997DDFA03433K

     Bought from

     Lowe’s

     Bought

     Jan 15, 2015, about then

     Where

     Seattle, United States: Unspecified

     Who was involved

     Age 38, Female

     The reporter’s relation to them

     Self

     As this report names them

     made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

215. Hurt, no treatment

     Made Aug 13, 2015 · , sent to the company Aug 21, 2015 · , published by CPSC Sep 4, 2015

     The product, in the report: Samsung Gas Oven/range: Purchased at Lowe’s Home Center, Layton, UT

     On Monday, August 10, at 6:57 PM I turned on our Samsung oven. It was the firs time using the oven although we had used the stove for two weeks. After 10 minute the temperature reading still showed 150 F. I thought I could hear a fan or something running. I leaned forward and opened the oven to look inside.

     A blue and yellow fireball erupted, engulfing my entire head. I slammed the door shut and fell back, patting my head to make sure that I wasn’t on fire. I checked in the mirror: no flames or smoldering but lots of singed hair. I called 911. I turned off the oven. Injuries: eyes felt sunburned the next day. Today my nose has some peeling skin but no blisters and minimal pain.

     A few minutes later the paramedics and I took a look at the oven. There were no residual flames, sooty areas, or other signs of problem. The only evidence was my singed hair and a slight burn to my nose. We speculated on the cause and decided to try it again. This time when I turned on the oven the digital reading of temperature rose quickly, which I had expected the first time. When I opened the door the oven was clear and hot. I cooked my meal in the oven that evening with no further troubles.

     Possible factors: * This was the first use of the oven * Aluminum foil on the bottom of the oven (to catch drippings and make cleaning easier) * A clean, empty cake pan was inside the oven when I turned it on. I did this by mistake. * The was an oily smell from the oven. Perhaps the coating was becoming gasified and caught flame when I opened the door and allowed in fresh oxygen * I installed the range myself. There was no leaking, the stove worked well, and I checked all lines with a soapy spray to check for bubbles. There were no leaks. A friend who installs appliances checked my work. I had not “flushed the line” (his words), so it took a few seconds before the burners on the stove lit. Perhaps there was air in the line to the oven and, without gas, the igniting sparks had ended before gas came through. I don’t know what would have ignited the flame, however, unless there were new sparks or some flame inside. * My friend (who installs kitchen appliances) speculated that I might have bumped a knob on the stove, allowing gas to leak out without catching flame. I do not believe that happened. Neither of the paramedics nor I observed this on Monday when we inspected the stove.

     Model

     NX58F5500

     UPC

     ?

     Serial number

     J1997DF708414H

     Bought from

     Lowe’s Home Center

     Bought

     Jul 27, 2015, about then

     Where

     Layton, United States: Home/Apartment/Condominium

     Who was involved

     Age 57, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Injury, No First Aid or Medical Attention Received

216. No one hurt

     Made Feb 15, 2015 · , sent to the company Feb 25, 2015 · , published by CPSC Mar 12, 2015

     The product, in the report: Device: Samsung Kitchen Gas Range, Model FX710BGS/XAA, Serial No J0NU7DDBA01433W, Purchased on 12/11/11. Background: Within a few months of purchase my wife sprayed cleaner on the back of the stove to clean splatter. When she did so, the whole control unit shorted out and disabled the range. This was repaired under warranty. We mostly use the cook-top, and seldom use the oven/broiler. If the Oven/Broiler had been used 5 times since purchase I’d be amazed. Current issue: On or about 12/20/14 we were cooking Spaghetti & Sauce. These two pots were on the cook top so my wife used the broiler for the first time to do Garlic Toast. When the toast was finished my wife found the control pad too hot for her to touch. Since I was in the kitchen she asked me to do it. I found the control pad to be extremely hot, but do-able for me. I pressed the off button repeatedly, but the broiler would not shut off. The stove was a run-away, on high broiler. At this time I noticed that the control pad had severely warped from the heat and was non-functional. Fortunately, I strong and was able to pull the stove away from the wall and unplug it. (Plan B was to go behind the stove and shut-off the gas line.) When I pulled the power plug the broiler shut down. We let it cool away from the wall and then repositioned it. Haven’t used the oven/broiler since. I have photos of the permanently warped control pad that I can send. The unit is available for inspection. Thank God I was home, my wife would not have been able to move the hot stove to un-plug it or shut off the gas. If we were broiling something that took longer and left the room we could have had a house fire.

     Device: Samsung Kitchen Gas Range, Model FX710BGS/XAA, Serial No J0NU7DDBA01433W, Purchased on 12/11/11. Background: Within a few months of purchase my wife sprayed cleaner on the back of the stove to clean splatter. When she did so, the whole control unit shorted out and disabled the range. This was repaired under warranty. We mostly use the cook-top, and seldom use the oven/broiler. If the Oven/Broiler had been used 5 times since purchase I’d be amazed. Current issue: On or about 12/20/14 we were cooking Spaghetti & Sauce. These two pots were on the cook top so my wife used the broiler for the first time to do Garlic Toast. When the toast was finished my wife found the control pad too hot for her to touch. Since I was in the kitchen she asked me to do it. I found the control pad to be extremely hot, but do-able for me. I pressed the off button repeatedly, but the broiler would not shut off. The stove was a run-away, on high broiler. At this time I noticed that the control pad had severely warped from the heat and was non-functional. Fortunately, I strong and was able to pull the stove away from the wall and unplug it. (Plan B was to go behind the stove and shut-off the gas line.) When I pulled the power plug the broiler shut down. We let it cool away from the wall and then repositioned it. Haven’t used the oven/broiler since. I have photos of the permanently warped control pad that I can send. The unit is available for inspection. Thank God I was home, my wife would not have been able to move the hot stove to un-plug it or shut off the gas. If we were broiling something that took longer and left the room we could have had a house fire.

     Model

     FX710BGS/XAA

     Serial number

     J0NU7DDBA01433W

     Bought from

     Sears, California

     Bought

     Dec 11, 2011

     Where

     Valencia, California: Home/Apartment/Condominium

     Who was involved

     Age 60, Female

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Incident, No Injury

217. No one hurt

     Made Nov 6, 2014 · , sent to the company Nov 18, 2014 · , published by CPSC Dec 4, 2014

     The product, in the report: Samsung Range stainless steel gas 30”. Model #NX58F5700WS

     Received new Samsung free standing stove/oven. Upon hooking up the appliance and turning on the oven to see if it was working there was fire and smoke that erupted from wires in the back. The burners were working fine as was the oven but something happened and smoke and fire started to erupt from the bottom back wire area.

     Model

     NX58F5700WS

     Serial number

     J19G7DDF800496D

     Bought from

     Lowe’s

     Bought

     Sep 1, 2014

     Where

     Pittsburgh, Pennsylvania: Home/Apartment/Condominium

     Who was involved

     Age 41, Male

     The reporter’s relation to them

     My Spouse

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Incident, No Injury

218. No one hurt

     Made Apr 13, 2014 · , sent to the company Apr 21, 2014 · , published by CPSC May 5, 2014

     The product, in the report: Samsung

     The knobs on the stove do not lock and easily get moved into the gas on position by nudging or when cleaning. We have had them go accidentally many times and didn’t know it until someone smelled gas.

     Model

     FX710BGS

     Serial number

     JONU7DDBA01034E

     Bought from

     Lowes, New York

     Bought

     Nov 17, 2012, about then

     Where

     Rochester, New York: Home/Apartment/Condominium

     Who was involved

     Age 53, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Incident, No Injury

219. No one hurt

     Made Dec 14, 2013 · , sent to the company Dec 23, 2013 · , published by CPSC Jan 8, 2014

     The product, in the report: Samsung - 30” Self-Cleaning Freestanding Gas Range - Stainless-Steel

     The oven was heating. My daughter was standing beside the oven with a glass measuring cup in her hand. She turned and the measuring cup hit the glass edge of the oven door. The entire glass face shattered. Shards of glass flew everywhere. The entire oven face is a glass panel. There is no metal along the edges of the glass panel to protect it from being hit by objects. There were no injuries. My daughter was the only one in the kitchen at the time. She has a 3 year old who could have been at face level to this when it happened.

     Model

     NX58F5500SS

     UPC

     9171082

     Serial number

     J1997DDD908498Z

     Bought from

     Best Buy

     Bought

     Nov 22, 2013

     Where

     Crown Point, Indiana: Home/Apartment/Condominium

     Who was involved

     Age 22, Female

     The reporter’s relation to them

     My Child

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Incident, No Injury

220. No one hurt

     Made Oct 15, 2013 · , sent to the company Dec 3, 2013 · , published by CPSC Dec 17, 2013

     The product, in the report: Gas Range

     Caller purchased a gas range around a year and a half ago (estimated to be maybe April 2012) and didn’t notice any major problems in the beginning but she wasn’t baking regularly). In May of 2012 she was baking vegetables and other foods and at first noticed that the handle on the microwave above the range was very hot and then noticed that the handles of pans on top of the stove were also very hot.

     She said that the range has a long vent opening at the back of the burner area/oven controls where heat from the oven vents. She believes that this may be much of the problem.

     She contacted the warranty company and spoke with supervisor named [REDACTED] who told her that this heat on top, behind and above the stove is normal. She was advised that no one could contact the manufacturer and that they didn’t have the phone number. I provided the caller with the manufacturer customer support/technical service phone number. She is planning to contact the manufacturer.

     There have been no injuries

     Model

     FX510BGS XAA

     Bought from

     Lowes, Maryland

     Bought

     Apr 15, 2012, about then

     Where

     Lutherville, Maryland: Home/Apartment/Condominium

     Who was involved

     Female

     The reporter’s relation to them

     Self

     As this report names them

     made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Incident, No Injury

221. No one hurt

     Made Oct 3, 2012 · , sent to the company Oct 12, 2012 · , published by CPSC Oct 26, 2012

     The product, in the report: Samsung FX510BGS free-standing gas range

     Product: Samsung FX510BGS gas range

     Grate spacing near center of burners is too wide to support pots and pans with a base diameter of about 6 inches or less. Had several incidents when a hot pan nearly tipped over. Problem occurs with small sauce pans and saute pans, both inexpensive un-branded as well as expensive [REDACTED] cookware.

     This new range was installed 9/4/2012.

     Model

     FX510BGS

     Serial number

     J0NV7DDC703022J

     Bought from

     Lowe’s

     Bought

     Aug 25, 2012

     Where

     Cedar Park, Texas: Home/Apartment/Condominium

     Who was involved

     Age 63, Male

     The reporter’s relation to them

     Self

     As this report names them

     Brand Samsung, made or sold by SAMSUNG ELECTRONICS AMERICA, INC. (SEA)

     How badly, in CPSC’s words

     Incident, No Injury

CPSC’s disclaimer

Sources