Kenmore gas stoves and ovens

259 reports to CPSC, the latest made Feb 3, 2026. A report isn’t a recall.

Watch it to hear when CPSC publishes new reports about it. CPSC’s own search

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own search is on saferproducts.gov.

At a glance

From SaferProducts.gov, released Nov 4, 2026.

259reports to CPSC
Feb 3, 2026the latest report was made
Apr 14, 2011the earliest
229with the company’s comments

Brand: Kenmore
Makers: Sears Holdings Management Corporation and SEARS CANADAMakers, importers or sellers, as the reports name them
Product: Gas stoves and ovensCPSC’s product type: Gas Ranges or Ovens (code 279), in Kitchen: Appliances

Other ways the reports write the brand (16)

“Kenmore Elite”, “Kenmore Gas Range”, “kenmore elite”, “Kenmore Elite Double Oven Gas Range”, “Kenmore Elite Front Control Gas Range”, “Kenmore Elite Gas”, “Kenmore Elite Gas Range Model 77523”, “Kenmore Elite Series Gas Range”, “Kenmore Gas Range model 7403”, “Kenmore Plus”, “Kenmore Premium”, “Kenmore elite gas 36” cooktop”, “Kenmore from Sears”, “Kenmore/Sears”, “kemore” and “kenmore elite gas double oven range”

By month

1 report from March 2025 to February 2026; the most in February 2026, 1. 258 earlier reports, since April 2011, are in the table.

The numbers, as a table

Reports to CPSC by the month each was made, newest first
Month	Reports
February 2026	1
March 2024	1
October 2023	1
January 2023	1
February 2022	1
November 2021	2
September 2021	1
June 2021	2
March 2021	1
January 2021	3
December 2020	3
November 2020	1
September 2020	2
July 2020	1
May 2020	2
March 2020	2
December 2019	1
November 2019	1
September 2019	2
July 2019	1
March 2019	2
January 2019	1
December 2018	3
November 2018	2
October 2018	2
August 2018	1
July 2018	2
June 2018	4
March 2018	2
February 2018	2
January 2018	4
December 2017	1
November 2017	3
October 2017	2
August 2017	1
July 2017	3
June 2017	2
May 2017	6
April 2017	4
March 2017	2
February 2017	1
January 2017	2
December 2016	3
November 2016	4
October 2016	2
August 2016	1
July 2016	1
May 2016	1
April 2016	1
March 2016	2
January 2016	3
December 2015	4
November 2015	5
October 2015	3
September 2015	1
August 2015	2
July 2015	6
June 2015	4
May 2015	4
April 2015	2
March 2015	1
February 2015	2
January 2015	3
December 2014	2
November 2014	4
October 2014	2
September 2014	1
June 2014	2
May 2014	2
April 2014	1
March 2014	1
February 2014	2
December 2013	4
November 2013	6
October 2013	4
September 2013	6
August 2013	5
July 2013	1
May 2013	4
April 2013	3
March 2013	1
February 2013	5
January 2013	6
December 2012	4
October 2012	5
September 2012	3
August 2012	1
July 2012	3
June 2012	2
May 2012	3
April 2012	4
March 2012	5
February 2012	2
January 2012	7
December 2011	2
November 2011	4
October 2011	1
September 2011	4
August 2011	1
July 2011	5
June 2011	3
April 2011	1

How badly anyone was hurt

Hospital admission 2 CPSC: Injury, Hospital Admission
Emergency room 4 CPSC: Injury, Emergency Department Treatment Received
Seen by a doctor or nurse 6 CPSC: Injury, Seen by Medical Professional
First aid 13 CPSC: Injury, First Aid Received by Non-Medical Professional
Hurt, no treatment 21 CPSC: Injury, No First Aid or Medical Attention Received
Hurt, care not known 4 CPSC: Injury, Level of care not known
No one hurt 194 CPSC: Incident, No Injury
No incident, no one hurt 3 CPSC: No Incident, No Injury
Not said 12 CPSC: Unspecified

As each report says it, in short words; CPSC’s own words are under each.

The reports, as CPSC published them

Reports people made to the U.S. Consumer Product Safety Commission. CPSC publishes each one after sending it to the company named, and doesn’t guarantee they’re accurate. A report isn’t a recall.

Each report is the words of the person who made it, as CPSC published them. The company’s comments, where CPSC published any, are set apart as the company’s own.

CPSC, SaferProducts.gov public database export. Released Nov 4, 2026. Updated daily.

No one hurt
Made Dec 28, 2015, sent to the company Jan 7, 2016, published by CPSC Feb 2, 2016

The product, in the report: 5.0 Freestanding range

In July 2014 I purchased a Kenmore 5.0 cu freestanding gas range. During the holidays this year my range started to beep displaying a error message, F10. I searched my manual and couldn’t find anything so I went to the internet and found other customer complaining about the same thing. The post said I should unplug my range for 20 to 40 minutes to reset the gauge that controls temperature. I did this and the range started again, but we smelled gas so we unplugged the range again. I called Sears and all they did was try to sell me a home warranty package. My concern is that I’m not a person who cooks a lot and hardly ever uses the oven for much more than pizza. Now my family is afraid of gas poisoning. It seems that there was a lot of post from customers. Has there been any recalls for this product. It’s clearly a manufacturing error.

Model
74033
Bought from
Sears
Bought
Jul 9, 2014, about then
Where
Monroe, Louisiana: Home/Apartment/Condominium
Who was involved
Age 53, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/7/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20151228-C2A08-2147425397. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 2, 2015, sent to the company Jan 20, 2016, published by CPSC Feb 6, 2016

The product, in the report: Gas Oven Range

11/27/2015 - The consumer was cooking in the oven when the carbon monoxide (CO) alarm in her home went off for approximately twenty minutes. The consumer changed its battery thinking it was faulty but then the alarm went off again. The consumer contacted her gas company, Xcel Energy, and after inspection, they found out the source of the high levels of CO being leaked were coming from her oven range. The oven was emitting 2,000 ppm of CO, the highest the Service Technician had ever seen according to him. Deeming her oven range unsafe, he disconnected it. The Service Technician informed the consumer that in order to get her oven range back on, it would have to be serviced by a qualified professional.
12/01/2015 - A Service Technician by the name of [REDACTED] and from Complete Appliance Repair inspected the consumer’s unit. He said the flame on the stovetop was fine but the heat shield/ flame spreader was completely corroded by the heat, which he believes is what was emitting the excess CO levels.
The consumer contacted the retailer and was referred to Kenmore since her product is out of warranty. Kenmore referred her back to the retailer for the same reason. The consumer filed a report with the retailer: Case Number [REDACTED], and was advised to pay ninety dollars for an inspection, which the consumer will not pay for since the issue is a faulty part that corroded not due to misuse. The consumer was also given the contact information to their corporate office as well as to the manufacturer of the oven range. The consumer has yet to speak to either party.
The consumer indicates that her eyes became very irritable after she had to open the oven door. The consumer had to wash her face and use eye-drops. The consumer indicates the eye irritation lasted approximately thirty minutes.
The consumer does not feel safe with the product even if the heat shield is replaced as she feels the problem can persist.

Model
790.72903014
UPC
Unknown
Serial number
VE23155355
Bought from
Sears, Colorado
Bought
Aug 18, 2012
Where
Denver, Colorado: Home/Apartment/Condominium
Who was involved
Age 62, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(1/20/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20151202-8E2B7-1535299. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Dec 2, 2015, sent to the company Feb 2, 2016, published by CPSC Feb 18, 2016

The product, in the report: Cooktop

12/01/2015 - The consumer cleaned the surface of her cooktop and went to sleep. When the consumer’s husband got home approximately two hours later, he immediately woke the consumer up because of the smell of gas all around their home. The consumer must have accidentally turned the knob to one of the burners of the cooktop thus releasing gas. The consumer had to open all doors and windows, as well as evacuate for approximately an hour.
The consumer indicates that she was unaware that the knob had turned as she never heard any clicking sound indicating that it was on.
12/02/2015 - The consumer contacted the retailer and explained the situation. The representative she spoke to informed the consumer that her product is out of warranty and that any inspections, repairs and labor would have to be paid for out of pocket.
The consumer indicates that this issue has happened numerous times. She has contacted the retailer to complain about the same problem every year but is always told the same thing: that that is the design of the stove and nothing can be done.
The consumer indicates that she has received several minor burns in her arms and hands that never required medical attention.
The consumer believes the knobs turn too easily and can pose a serious safety hazard to consumers, especially to smaller children.
Dec 15th 2015
The consumer also wanted to add that her son was also sleeping with me at the time of the incident. It’s a very dangerous gas cooker, especially as it has very powerful amount of gas emitting out of the different rings. The dials are very easy for children to turn as you do not have to really rotate them to turn on gas, they can be turned on by mereley brushing against your clothes.
Another point to note is that the consumer also own a [REDACTED] built in Oven which has similar issues , of the dials not coming to a proper stop and easily turning. Also dials have melted because they are not able to stand the heat of the oven.
The consumer hopes something is done to rectify this situation, it is unacceptable that a company like Sears would not be interested in the safety it’s own products and it’s customers.
Thanks
[REDACTED]

Model
790.3050
UPC
Unknown
Serial number
Unknown
Bought from
Sears, New Jersey
Bought
Nov 15, 2005
Where
Jersey City, New Jersey: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/2/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20151202-937AA-1535269. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 2, 2015, sent to the company Feb 9, 2016, published by CPSC Feb 24, 2016

The product, in the report: Kenmore Pro built in Oven

12/01/2015 - The consumer cleaned the surface of her cooktop and went to sleep. When the consumer’s husband got home approximately two hours later, he immediately woke the consumer up because of the smell of gas all around their home. The consumer must have accidentally turned the knob to one of the burners of the cooktop thus releasing gas. The consumer had to open all doors and windows, as well as evacuate for approximately an hour.
The consumer indicates that she was unaware that the knob had turned as she never heard any clicking sound indicating that it was on.
12/02/2015 - The consumer contacted the retailer and explained the situation. The representative she spoke to informed the consumer that her product is out of warranty and that any inspections, repairs and labor would have to be paid for out of pocket.
The consumer indicates that this issue has happened numerous times. She has contacted the retailer to complain about the same problem every year but is always told the same thing: that that is the design of the stove and nothing can be done.
The consumer indicates that she has received several minor burns in her arms and hands that never required medical attention.
The consumer believes the knobs turn too easily and can pose a serious safety hazard to consumers, especially to smaller children.
Dec 15th 2015
The consumer also wanted to add that her son was also sleeping with me at the time of the incident. It’s a very dangerous gas cooker, especially as it has very powerful amount of gas emitting out of the different rings. The dials are very easy for children to turn as you do not have to really rotate them to turn on gas, they can be turned on by mereley brushing against your clothes.
Another point to note is that the consumer also own a kenmore Pro built in Oven which has similar issues , of the dials not coming to a proper stop and easily turning. Also dials have melted because they are not able to stand the heat of the oven.
The consumer hopes something is done to rectify this situation, it is unacceptable that a company like Sears would not be interested in the safety it’s own products and it’s customers.
Thanks
[REDACTED]

Model
Pro
Bought from
Sears
Where
Jersey City, New Jersey: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/9/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20160129-E7C6B-1549834. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 19, 2015, sent to the company Nov 30, 2015, published by CPSC Dec 14, 2015

The product, in the report: The oven door consists of an inner heavier glass door and a thinner outer tempered glass door on the front. It is the outer tempered glass door that exploded.

Kenmore outer oven door (tempered glass) exploded without warning sending glass over 10 feet away, including onto countertops. This is the second time this has happened. Door was replaced a year ago. Both times the oven had been used a couple of hours before the door glass shattered without being touched.

Model
30” Slide-in Gas Range 3693 model #790
Serial number
NF03213147
Bought from
Sears
Bought
Sep 10, 2010, about then
Where
Saint Paul, Minnesota: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/30/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20151119-4F64D-2147426545. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 17, 2015, sent to the company Nov 25, 2015, published by CPSC Dec 10, 2015

The product, in the report: Kenmore Elite gas slide in stove

Gas leak. Knobs turn with ease allowing gas flow with no flame causing risk of carbon monoxide poisoning. Additionally, flames go out causing gas leakage and risk of carbon monoxide poisoning.

Model
790.31073100
Serial number
NF23015608
Bought from
Sears, Louisiana
Bought
Jun 5, 2013
Where
New Iberia, Louisiana: Home/Apartment/Condominium
Who was involved
Age 13, Male
The reporter’s relation to them
My Child
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/25/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20151116-EBA06-2147426634. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 3, 2015, sent to the company Nov 12, 2015, published by CPSC Nov 27, 2015

The product, in the report: kenmore gas range model number is 79070502013

Awakened by a loud bang and glass hitting the floor at 11:30 pm on 11/1/15. Entered kitchen and saw glass from the oven door shattered all over the floor .

Model
number 79070502013
Bought from
sears
Bought
Nov 1, 2009, about then
Where
New York, New York: Home/Apartment/Condominium
Who was involved
Age 59, Female
The reporter’s relation to them
Self
As this report names them
Brand kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/12/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20151103-795B0-2147427018. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 2, 2015, sent to the company Dec 16, 2015, published by CPSC Dec 31, 2015

The product, in the report: Kenmore Elite Gas Cooktop Model #790-31113211 Serial No. PF416001170

Entered upstairs kitchen for breakfast and smelled GAS.
Noticed one knob on gas cooktop was slightly ajar (see photos).
Moved knob to full OFF position, opened windows and doors for ventilation, and left house for a couple of hours.

Model
Kenmore Elite 790-31113211
Serial number
PF416001170
Bought from
Sears
Bought
Jun 11, 2014
Where
Cambria, California: Home/Apartment/Condominium
Who was involved
Age 69, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/16/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20151102-4CBE1-2147427042. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 2, 2015, sent to the company Nov 19, 2015, published by CPSC Dec 4, 2015

The product, in the report: Gas Range

The consumer stated that they came home from work and found that the outer panel of the glass of the oven door had exploded into many, little pieces.
The incident happened while no one was home. The oven had not been used in several weeks.
The consumer contacted Kenmore/Sears in regards to the incident. They informed her that they will send a technician out for a service call but she would have to pay the cost of service, part and repair. The consumer refused to pay for service since the incident did not occur at their fault. After speaking with various people the consumer was referred Sedgwick Claims. The consumer spoke to their representative, [REDACTED], and explained the situation. The consumer was provided a claim # and advised to call Sears back with the claim #. The consumer was to contact Sears and inform that this is a diagnostic service call at no charge.
The consumer contacted Sears and a technician, [REDACTED], came on 11/2/15 for an inspection. The technician came with a regular service order and asked the consumer to pay. The consumer explained the situation to the technician and explained how they should not have to pay for this service call since Sedgwick informed them this will be no charge to them. The technician tried to contact Sedgwick but did not reach anywhere. The consumer spoke to the technician’s manager, [REDACTED], who informed her that she will have to pay since the unit is not under warranty.
The consumer was asked to pay approximately $250.
The consumer stated that there were no injuries or property damage. The consumer believes that there is a hazard with the unit that has a glass that randomly explodes without any damage.
The consumer’s unit was not repaired. The consumer has contacted an independent service company for repair.

Model
790.79363406
Serial number
VF60810357
Bought from
Sears, New York
Bought
Feb 1, 2006, about then
Where
Floral Park, New York: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/19/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20151102-AC114-1528153. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 28, 2015, sent to the company Jan 8, 2016, published by CPSC Jan 27, 2016

The product, in the report: Duel gas range with front controls.

The Kenmore Elite Duel Gas Range is dangerous. It has the potential to seriously burn the person using it and starting a fire. The burners are explosive when it ignites. This is because gas escapes at full force for several seconds before it ignites. The flames extend past the controls of the stove. I have had instances where my pans have been engulfed in flames. I feel every time I use the kenmore elite gas range I am putting myself and the people around me in danger.

Model
790.32363410
Serial number
AF52000038
Bought from
Sears, Texas
Bought
Jun 2, 2015
Where
Houston, Texas: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite Front Control Gas Range, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/8/2016) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20151028-4CDD2-2147427158. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Oct 21, 2015, sent to the company Nov 19, 2015, published by CPSC Dec 4, 2015

The product, in the report: gas range

(02/2015) The consumer state that her mother smelled gas in the home, The fire department was called but could not locate where the smell was coming from. The consumer stated that her mother was feeling groggy . The consumer stated that her sister took her mother to the hospital just to make sure that she was alright. It was determined that her mother was alright and she was released from the hospital.
(06/30/2015) The consumer stated that the carbon monoxide alarm activated. Her mother called the fire department. The fire department came out and did a test for CO and found a level of 70. They found a carbon monoxide leak that was due to a part inside of the oven that was not allowing gas to release.
The consumer stated that her mother was examined by the fire fighters but it was determined that she did not have to go to the hospital.
(06/2015) The consumer contacted Sears to advised them of the incident. She was advised to file a claim and was sent to the claim adjuster. She was given a reference number of [REDACTED]. The consumer was advised that she would be contacted by someone in Customer Solutions. The consumer have not received a response from anyone.
The consumer was contacted about a warranty but not about the claim.

Model
790.72402014
Serial number
VF23862209
Bought from
Sears, Ohio
Bought
Nov 3, 2012
Where
Dayton, Ohio: Home/Apartment/Condominium
Who was involved
Age 85, Female
The reporter’s relation to them
My Parent
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(11/19/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20151021-A28DC-1525612. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 9, 2015, sent to the company Dec 22, 2015, published by CPSC Jan 7, 2016

The product, in the report: Kenmore Elite slide-in gas range with dual ring burner.

We purchased Kenmore Elite gas range with dual ring burner on September 20, 2014. The dual ring burner was not lighting up every time, we had to turn it on and off a few times until it would burn properly. A week after the warranty expired it stopped burning all together and now it’s leaking gas. We called Sears telling them about the danger of this gas range. Customer service representative suggested we buy another warranty (spend $300 dollars in addition to paying $3,000 for the range), otherwise they won’t come out to fix it. They just told us to stop using the range if it’s leaking gas and use other means to cook food. They said that if the range broke even one day after the warranty expired they would not fix it because obviously they don’t stand behind their products. This model is not on the recall list even though similar ranges are because of reported gas leakage. Please keep your family safe and don’t buy this range!

Model
790.31073100
Serial number
NF40324361
Bought from
Sears, Delaware
Bought
Sep 20, 2014
Where
Meadowbrook, Pennsylvania: Home/Apartment/Condominium
Who was involved
Age 61, Female
The reporter’s relation to them
My Parent
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/22/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20151009-6ACEB-2147427657. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 29, 2015, sent to the company Oct 27, 2015, published by CPSC Nov 10, 2015

The product, in the report: Gas Range

The consumer stated that she was having an issue with the oven portion of the unit since she purchased it. The oven was heating to high temperatures than selected. The food in the oven would get burnt. The range knobs would get extremely hot to the touch.
The consumer contacted Sears in Aug 2015 regarding the issue. Sears sent out a technician that repaired the unit with Electrolux parts. The technician replaced the temperature sensor and a piece on the electrical board. The repair was covered under warranty.
The consumer stated that she noticed recently that the knobs to the range still continue to get too hot when the oven is on. The consumer stated that earlier they thought this issue occurred because of the issue with the oven. They thought that fixing the oven would resolve this issue. However, the issue is still not resolved and the range knobs still continue to get too hot to the touch when the oven is on. She stated that she has to use oven mitts to touch the knobs while the oven is on.
The consumer contacted Electrolux regarding the issue. The consumer was informed to contact Sears. The consumer informed Electrolux that this is a design flaw and it should be inspected by them rather than Sears.
The consumer contacted Sears but they cannot understand or explain why this happens.
The consumer has a 3 year warranty on the unit.

Model
790.74233310
Serial number
VF343483583
Bought from
Sears, Massachusetts
Bought
Jul 1, 2014, about then
Where
Wilmington, Massachusetts: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/27/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150929-159BE-1520460. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Aug 9, 2015, sent to the company Aug 17, 2015, published by CPSC Aug 31, 2015

The product, in the report: Kenmore Gas Range Model #79078573406 Serial #VF54953994

When the oven portion is used; while hot the handle falls off and the stainless steel covering comes apart from the glass and oven door casing. (I have photos) You can not take your food out of the oven or open the oven door or put the parts back together until after the oven door cools off because you will get burned trying to force open the inner door. The glass can burn you if you try to catch it from falling to the floor to prevent it from shattering. Very dangerous incident!!!

Model
79078573406
Serial number
VF54953994
Bought from
Sears
Where
MCDONOUGH, Georgia: Home/Apartment/Condominium
Who was involved
Age 44, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(8/17/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150808-E32D0-2147429528. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 5, 2015, sent to the company Aug 13, 2015, published by CPSC Aug 27, 2015

The product, in the report: Kenmore Gas Range - 4 burner - with glass doors at the oven. This is a very basic range and oven. It DOES NOT have a self-cleaning function.

On Sat., Aug. 1, 2015, at approximately 1:30 am, I was in the living room of my coop when i heard what sounded like a hail storm in my adjacent kitchen. It was a very hot night and I was preparing to go to bed but this sound was alarming and frightening. After walking over to my kitchen, I saw that the entire front glass part of the oven (Kenmore Gas Range Model#790 725 0901 0 - October, 2011) - purchase ) had just shattered completely and the glass was crumbled and splattered onto my kitchen floor. Black and clear glass and jagged edges were everywhere in my kitchen! I had been home at work for 10 hours that day and the oven was cold and there were no cracks in the glass door prior to explosion. I note that a very similar complaint about “exploding in glass door” was filed with CPSC on June 26, 2015 concerning Kenmore Gas Range (model# 790-7754-3800), purchased in September 2010 one year before my purchase. While the range models are different, the materials and manufacturing of the glass doors is most likely the same or very similar. This was, and is, a very dangerous situation and it is perplexing as to why this happened. This oven does not have a self-cleaning feature and the oven was cold and had not been used that day or for several weeks before. There were also no cracks in the glass door prior to explosion. It is a very basic oven that is not even 4 years old! I am not afraid to even use the stove and burners of this appliance which means i am without a stove and an oven! I have tried calling several numbers for Sears, to no including their “Customer Care Network” a telephone that rings and goes unanswered. When a Sears agent answered a call, they only tried to sell me a warranty on this defective and unsafe oven and were very defensive repeatedly saying that nothing could be done because this appliance is out of warranty. This response by a Sears representatives is very unfortunate and disappointing to me and my family who have been customers of Sears for 45+ years. Perhaps this kind of poor and indifferent customer service has contributed to Sears losing its competitive edge as a national retailer. The CPSC must look into this complaint and any related ones concerning Kenmore Gas Ranges, regardless of the gas range model number, where glass doors that spontaneously explode and shatter. These are most unsafe and dangerous products.

Model
790-725-0901-0
Bought from
Sears Retail Store
Bought
Oct 29, 2011
Where
Brooklyn, New York: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Gas Range, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/13/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150805-760AD-2147429614. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 31, 2015, sent to the company Aug 28, 2015, published by CPSC Sep 14, 2015

The product, in the report: Gas Range

The consumer has two issues with her gas range.
1) The consumer stated that if any one of the 4 burners are lit, the flames go out when the oven door is opened. The consumer stated that the flame will extinguish but the gas stays on. The consumer stated that sometimes when this occurs they do not realize it until they smell gas in the kitchen.
2) The consumer stated that the racks in the oven do not hold up. The consumer stated that over time, either the racks have shrunk or the oven has expanded. The consumer stated that when the racks are placed in the oven, she is able to put things on it. However, she cannot try to pull out the rack with the food on it. If she does that, the rack slips out of the track and falls.
The consumer stated that luckily she had oven mitts on the first time this occurred. She was able to catch the food and not burn herself.
The consumer contacted the manf. They informed her that there were no recalls on her unit. The consumer was informed that her warranty has expired so she would hae to pay $90 to have a technician come out for an inspection.

Model
790.36603604
Serial number
NF 82816641
Bought from
Sears, Massachusetts
Bought
Sep 1, 2008, about then
Where
Concord, Massachusetts: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/28/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150731-E9773-1502472. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 27, 2015, sent to the company Aug 4, 2015, published by CPSC Aug 18, 2015

The product, in the report: Kenmore Elite Gas Cooktop PNC: 943253844 Model: 790.32353001 Serial No: 3F43201969

The Kenmore Elite Gas Cooktop is unsafe because when you use the control to lite the right or left front burner, the flame is so large that it reaches out and burns your hand which is on the control. Also, after cooking with this cooktop, the control knobs are too hot to turn the burner off with a bare hand.

Model
790.32353001
UPC
790.32353001
Serial number
3F43201969
Bought from
Sears Outlet, Illinois
Bought
May 2, 2015
Where
Fontana, Wisconsin: Home/Apartment/Condominium
Who was involved
Age 53, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/4/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150727-0B319-2147429909. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 20, 2015, sent to the company Aug 24, 2015, published by CPSC Sep 8, 2015

The product, in the report: Gas Range

The gas range was installed in mid-January 2015.
This relates to the defective and dangerous gas kitchen ranges by Sears and Electrolux due to self-extinguishing burners. In late June of this year, we discovered that two of the top burners would self-extinguish when the oven door was opened. THIS WAS A VERY DANGEROUS CONDITION BECAUSE THE GAS WOULD CONTINUE TO FLOW FROM THE BURNERS.
We complained to local store and also to the parent company’s service department. They sent out technicians on several occasions, but could not fix the problem. THE TECHNICIAN ADMITTED THAT THE STOVE WAS A DANGER TO ME AND MY FAMILY IN ITS DEFECTIVE CONDITION. The technician’s manager then decreed that we would have to have the gas company (which happens to be the City of Rockport) come out and check the gas pressure at the stove. I asked the technician why he could not check the gas pressure himself, as that test can be made with a simple and inexpensive tool or meter. He told me that he did not have such a tool, notwithstanding the fact that he had been requesting the tool for a year or so.
The City of Rockport Gas Department was extremely helpful, and had a technician at our house with ten minutes. The City of Rockport technician had a very nice tool that would detect the presence of natural gas, and THE TOOL REVEALED THAT ALL FOUR TOP BURNERS AND THE OVEN BURNER WERE LEAKING GAS ON A CONTINUOUS BASIS. The City of Rockport technician declared on the spot that the stove was dangerous and had to be shut down. That was about a week ago.
The local Sears store now refuses to take back the dangerous stove and reimburse us. The local Sears store told us we would have to call the Parent-Sears service people. The Parent-Sears service people have a system in place for referring us from person to person and then hanging up the phone.
Our stove remains in its defective and highly dangerous condition, and is sitting in the middle of the kitchen, disconnected. We have a beautiful new home, but cannot even cook a meal in it. I wish we had purchased our appliances from [REDACTED] or anyone but Sears.
The submitter added he has learned that the CPSC has ordered the recall of other Sears Kenmore gas ranges made and sold by Electrolux and Sears, due to hazardous, self extinguishing burners...This recall was done under CPSC Recall No. 15-143, and it involved Sears Kenmore Elite model no. 790.42603xxx with serial numbers ranging from AF42500601 through AF43000916 and model no.790.42613xxx with serial numbers ranging from AF42500541 through AF43103647.
The submitter also added he BELIEVES THAT THE GAS STOVES RECALLED UNDER CPSC RECALL NO. 15-143 ARE MECHANICALLY IDENTICAL TO THE GAS STOVE THAT SEARS SOLD TO him...IF TRUE,THEN SEARS AND ELECTROLUX ENGAGED IN UNCONSCIONABLE ACTS BY KNOWINGLY SELLING him a gas range that they knew was extremely hazardous to their health because it had TWO defects: (1.) self-extinguishing burners and (2.) burners that leaked natural gas continuously into their living environment.
The submitter noted he believes that they are extremely lucky that they were not killed by a violent explosion or asphyxiated due to leaking gas. The submitter also noted there was no traumatic injury, but he believes they were poisoned slowly due to the natural gas leakage into their home.

Model
79032603311
UPC
Unknown
Serial number
AF44800373
Bought from
Sears, Texas
Bought
Dec 15, 2014, about then
Where
Rockport, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/24/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150720-5B0EF-1498770. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 17, 2015, sent to the company Aug 18, 2015, published by CPSC Sep 1, 2015

The product, in the report: gas range

On 07/07/15 the consumer heard the CO2 detector in his home going off and noticed that the detector indicated a level of 90 ppm in the home. The consumer shut the gas range off and contacted the fire department. The fire department arrived about 6 minutes later. The consumer was told by the fire department that the level in the home was between 50-60 ppm. The consumer was told that the CO2 was coming from the gas range. The consumer states the gas range was on for about 20 minutes before the CO2 detector went off.
On 07/09/15 the consumer contacted Sears and informed them of the incident. The consumer was offered a refund but the consumer is not accepting a refund and would like a replacement. The consumer states he is still working with Sears to obtain a replacement.
There are no prior incidents.
The consumer believes the gas range poses a safety hazard and should be recalled.

Model
790.74333311
UPC
Unknown
Serial number
VF51627118
Bought from
Sears, Ohio
Bought
May 23, 2015
Where
Stow, Ohio: Home/Apartment/Condominium
Who was involved
Age 50, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/18/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150717-509D8-1498425. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jul 13, 2015, sent to the company Jul 21, 2015, published by CPSC Aug 4, 2015

The product, in the report: Kenmore Gas Range model number 790-71208704

The outer glass on my 5 year old Kenmore range exploded. The oven was currently off and it broke when we were in a different room. The model number is 790-71208704

Model
790-71208704
Serial number
vf94544702
Bought from
Sears, New Jersey
Where
Philadelphia, Pennsylvania: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(7/21/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150713-1B8D7-2147430331. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jul 1, 2015, sent to the company Aug 11, 2015, published by CPSC Aug 25, 2015

The product, in the report: Gas range

To Whom It May Concern:
I would like to report a major safety event to your agency. About 9 years ago I purchased a Kenmore Gas Range. The model number is 9078582404 and the serial number is VF52709133. This stove had functioned without problems until Monday, June 1, 2015 when I was awakened early in the morning by a “chirping” noise. Thinking it was my smoke detector, got out of bed to investigate. I found that this noise was not the smoke detector, but my gas range. The stove had turned on by itself, and as I watched it, the oven went on and the temperature of the oven increased automatically. I attempted to lower the oven temperature with the controls and also to turn the oven off. All controls were nonresponsive as I attempted to solve this situation. I then pulled the plug on the stove. A few minutes later I plugged the stove in again, but it still did not respond to my actions.
I had been away for 10 days, just returning 3 days before this happened and was very thankful that this did not happen while no one was home in my house. I feel it could have resulted in a house fire and damage or loss of my home.
I have never before experienced such a situation, and am concerned that this product could result in a much greater disaster. I believe that by reporting this, I may save others.

Model
9078582404
Serial number
VF52709133
Bought
Jan 1, 2006, about then
Where
Rockledge, Florida: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/11/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150701-9B184-1494165. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Jun 29, 2015, sent to the company Jul 8, 2015, published by CPSC Jul 22, 2015

The product, in the report: Kenmore 30” Stainless Steel Gas Cooktop

Sears Kenmore Gas Cooktop 30” stainless steel cook top. Four Burners Item # 02232533000. Installed professionally and inspected by city fed by low pressure Natural Gas. While cooking with a large pot the control knob became extremely hot causing minor burns. Knob eventually melted from the heat before I could reduce the temperature. This happen on the so called “Power Burner” with Medium-High Heat.
I would speculate a large part of this is a design flaw. Most cooktops and stoves the controls are slightly below the cooking surface and protected by distance and sturdy heat resistant materials. In the case of the Kenmore cooktop the controls are angled directly up towards the cooking surface and stand less than an inch from the cooking grate. The controls appear to be made of a flimsy light weight plastic. Because of the nature of a smaller 30” cooktop larger pots will naturally extend ever so slightly over the edge of the grates and exacerbate an already subpar safety situation as the plane of heat is directed right onto the controls of the cooktop.

Model
02232533000
UPC
057112991726
Bought from
Sears
Bought
Mar 29, 2015
Where
Golden Valley, Minnesota: Home/Apartment/Condominium
Who was involved
Age 39, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(7/8/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150629-9C9B2-2147430681. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jun 23, 2015, sent to the company Jul 1, 2015, published by CPSC Jul 16, 2015

The product, in the report: Kenmore Gas Oven.

Kenmore gas oven. Model 79072713210. Purchased from Sears 7/11/2013
Incident: 6/23/2015 - Electrical Fire.
Oven had been on Hi Broil or approximately five minutes, and started smoking out of the top pf the stove containing the control panel.
No food or grease fire was responsible.
After turning off the gas and electricity, it continued to smoke, smolder, and give off heat for about 10-15 minutes .
Burned/singed insulation was visible through a hole in the back panel.

Model
Model 79072713212
Serial number
VF31785043
Bought from
sears
Bought
Jul 11, 2013
Where
Camas, Washington: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore Gas Range, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(7/1/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150623-070BA-2147430842. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, care not known
Made Jun 23, 2015, sent to the company Jul 21, 2015, published by CPSC Aug 4, 2015

The product, in the report: Gas Range

Caller stated that she experienced similar problems of recall#15-142 with her range. Hazard: The stainless steel trim below the range control panel can have a sharp edge, posing a laceration hazard to consumers. She stated that she had receive minor laceration on her left ankle, however, she is not concerned about that, she needs the range to be included in the recall because of the danger it poses.
11/2014 The retailer was contacted and she was advised that the unit was not included in a recall.

Model
790.31063100
Serial number
nf34525449
Bought from
Sears, Georgia
Bought
Oct 4, 2014, about then
Where
St Simons Is, Georgia: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, Level of care not known

The company’s comments, in its own words

(7/21/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150623-4DC24-1492392. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jun 11, 2015, sent to the company Jun 19, 2015, published by CPSC Jul 6, 2015

The product, in the report: Gas range - dual oven

I was preheating the top oven of my dual gas oven - the lower oven was already cooking just fine. As the upper oven was preheating I smelled and noticed smoke. When I opened the oven door a huge flame (jumping out from the oven at least 10 to 12 inches and the width of the door) erupted and singed my forehead and eyebrows. After running cold water on my head and face, I shut the oven off and called the manufacturer to file a complaint. They indicated all that they could do was send a service technician to check it out. The technician came and could not find the source of the flame out. I am afraid to use the oven again and will be getting rid of it as soon as possible.

Model
Kenmore Elite Model 790.78923001
Serial number
NF13725064
Bought from
Sears
Bought
Sep 24, 2011
Where
Big Rapids, Michigan: Home/Apartment/Condominium
Who was involved
Age 64, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(6/22/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150611-0F8D8-2147431178. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 29, 2015, sent to the company Jul 2, 2015, published by CPSC Jul 17, 2015

The product, in the report: Free Standing Gas Range

The consumer stated that she had few splatter on the inside wall of the oven. The consumer started the self clean feature for 1 hour to clean up the splatter.
The consumer stated that she started working around the house when she notified by her grandson that the knobs on the unit were melting.
The consumer stated that she went and checked on the unit. She saw that all 5 of the knobs and the perimeter of the oven door was melting. The consumer stated that the plastic on the knobs melted and dripped onto the floor. The perimeter of the door melted into the oven.
The consumer stated that her hood/microwave unit above the range became discolored. She stated that the fan turned on in the microwave. The consumer stated that it is a safety feature that turns on automatically when the microwave overheats.
The consumer stopped the clean feature. The unit was locked until it cooled down.
The consumer stated that she cleaned off the melted plastic from the floor. The consumer stated that some melted plastic is still on the knobs.
The consumer stated that this happened about 45 minutes into self cleaning.
The consumer contacted Sears. They informed her that there are no recalls on her unit. They informed her that because she did not have a maintenance agreement on the unit, they could not provide repair.
The consumer stated that there were no injuries. The consumer has not used the unit since then.

Model
790.72902012
Serial number
VF10439334
Bought from
Sears, Ohio
Bought
May 1, 2012, about then
Where
Brunswick, Ohio: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/2/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150529-10FFB-1487762. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 25, 2015, sent to the company Jun 2, 2015, published by CPSC Jun 16, 2015

The product, in the report: Stainless steel Kenmore gas range.

I purchased a Kenmore gas range on 11/21/2014 and last night my wife woke up to the bathroom only to find our house filled with smoke. When she woke me up I could not see the cause of the smoke, I then finally saw flames inside our new oven. I don’t know what happened but it is obviously a defective range that Sears store is selling.

Model
790.74233311
Serial number
vf4408135
Bought from
sears, Texas
Bought
Nov 21, 2014
Where
San Juan, Texas: Home/Apartment/Condominium
Who was involved
Age 36, Male
The reporter’s relation to them
Self
As this report names them
Brand kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/2/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150524-7573B-2147432676. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 21, 2015, sent to the company Jul 7, 2015, published by CPSC Jul 21, 2015

The product, in the report: Brushed Stainless Kenmore Gas Range. Model #790.77483801 purchased from Sears.

I see a recall has been issued for the “Kenmore Elite Ranges Recalled by Electrolux Due to Laceration Hazard; Sold Exclusively at Sears from May 2014 through April 2015.” However, my gas range also has a laceration hazard and I have felt it while cleaning before. It is located along the horizontal bottom edge of the stainless steel below the range control knobs. I noticed it a long time ago, but had no idea I could submit a safety concern on this website until I saw the recall for the newer model. The one that I have is the KENMORE GAS RANGE, Model #790.77483801. I do not remember when I bought it, but I do know I bought it from Sears.

Model
#790.77483801
Serial number
VF85121727
Bought from
Sears, Maryland
Where
Germantown, Maryland: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/7/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150521-E9D0D-2147432727. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 15, 2015, sent to the company May 26, 2015, published by CPSC Jun 9, 2015

The product, in the report: Kenmore Gas Range; Model 79070403010. Color is stainless. Used in single family home; 2 residents.

Kenmore Gas Range - Model number 79070403010; purchased 8/28/11
Regarding - Glass door explosion
On 5/14/15 my less than 4 year old oven was set to 375 degrees and had been on for 30 minutes. No out of the ordinary usage. An explosion was heard in the kitchen and upon entering the kitch it was found that the middle glass panel had exploded and shattered. The inner and outer panels were intact. The oven was turned off at this point. The door was opened to further inspect and the inner panel shattered further which caused glass to fall out of the door and into the broiler and on the kitchen floor. There were no injuries.
On 5/15/15 Sears and Kenmore was contacted; no resolution was offered except to have someone come out to look at the oven and repair it, all of which would have to be paid for by me. They were extremely unhelpful and kept giving different phone numbers to call (10 different numbers, one which was for Whirlpool, not even Kenmore!!!). This is extremely disappointing. All they can say is that there are no recalls so there is nothing they can do. Doesn’t exploding oven doors seem like it should be a manufacturer issue?!?!

Model
79070403010
Bought from
Sears, California
Bought
Aug 28, 2011
Where
Sunnyvale, California: Home/Apartment/Condominium
Who was involved
Age 31, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/26/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150515-62BC9-2147432908. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Apr 28, 2015, sent to the company May 5, 2015, published by CPSC May 19, 2015

The product, in the report: Kenmore Gas Range

Sears Member was cleaning their range just below the timer, and came across a razor edge and slightly cut themselves on their pinky finger.

Model
790.74033310
Serial number
VF41659860
Where
REDONDO BEACH, California: Home/Apartment/Condominium
Who was involved
Age 65, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/5/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150428-F5241-2147433366. Submitter: Local Government Agency Search for it on SaferProducts.gov
No one hurt
Made Apr 22, 2015, sent to the company Apr 30, 2015, published by CPSC May 14, 2015

The product, in the report: Kenmore Dual Fuel Range Model No. 790.75503207

Sears Kenmore Dual-Fuel Range (gas stovetop burners/electric range) Model 790.75503207
Cooked food in oven. Turned oven off and 30 minutes later, noticed smoke coming from just under stovetop. Isolated problem to the small button on the oven frame that turns the oven light on and off when the door is opened and closed. That oven light “button” was stuck in a depressed position. When we tried to pry it out into a “non-depressed” position, sparks flew (electrical shock hazard), then the wiring caught on fire. We were abe to blow out the fire and turn off electricity to the stove. Had we not noticed the smoke, the wiring may have continued to burn and cause a fire with significant more damage.
Spoke with Sears the following day. They did not have a recall notice for this problem. They said they could not fix this safety hazard without charge.

Model
790.75503207
Serial number
NF61111000
Bought from
Sears Outlet
Bought
Jun 1, 2009, about then
Where
Trenton, New Jersey: Home/Apartment/Condominium
Who was involved
Age 57, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/30/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150422-57F92-2147433514. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Mar 19, 2015, sent to the company Mar 27, 2015, published by CPSC Apr 10, 2015

The product, in the report: Kenmore gas range with self-cleaning feature

After using self-clean feature of oven, I noticed two of the burner knobs were partially melted. When I opened the oven door, I noticed the top of the door had a melted area. When I later tried to bake with the oven, it seemed as though one of the burner knobs had melted further. I am no longer using the oven because I believe heat is escaping through the melted area of the door.

Model
790.72403012
Serial number
VF22548680
Bought from
Sears.com
Bought
Jun 27, 2012
Where
Nordheim, Texas: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(3/27/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150319-AA1AC-2147434426. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 13, 2015, sent to the company Mar 19, 2015, published by CPSC Apr 2, 2015

The product, in the report: Gas range

Caller stated he started experiencing problems with his gas range. The iron grates on the burners started to become unstable (broken) about 3-4 years after purchase. During this time he would move them around to prevent an accident.
(2009) The retailer was contacted and he was informed of the cost of replacing the burner which was very costly.
Caller feels that these grates for the burners are a safety hazard and should be reported.

Model
790.79363405
Serial number
VF54326228
Bought from
Sears, Connecticut
Bought
Nov 15, 2005
Where
Westbrook, Connecticut: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/19/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150213-43C76-1468423. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 4, 2015, sent to the company Feb 12, 2015, published by CPSC Mar 2, 2015

The product, in the report: Black Kenmore Gas range (stove and convection) oven with conversion for propane fuel.

We bought a gas range from Sears in October 2013. Last fall (2014,) we began having problems with the range after I used the self-clean feature. It was sooting when we turned the oven on, and shorting out when the temperature went over 375.
On the first repair visit, the Sears man cleaned out a ton of soot and told us the propane conversion had not been done properly.
The propane man said it was all done properly. He cleaned out a ton of soot and said the burner was cracked.
Sears replaced the burner on January 23. Almost immediately we began again having the same problems.
On January 31another Sears repairman took the stove apart. The new burner (one week old) was covered in soot. He called his “technical people” who told him that with this particular model, (Kenmore 79074339310) there is an on-going, known problem where “the manufacturer’s threads on bake and broil gas fitting spuds were not cut deep enough.”
The repairman was working with some kind of tool and to “deepen the spuds”, when the oven exploded, a fireball shot out and his pants caught on fire. At that point, despite the fire, the Sears man’s “technical people” told him to try “one more fix”. I refused, because I was frightened of another explosion. I asked him to shut off the gas and unplug the stove.

Model
79074339310
Serial number
vf33151993
Bought from
Sears, Massachusetts
Bought
Oct 14, 2013
Where
Kingston, Massachusetts: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
No Relationship
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/12/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150204-EF2ED-2147435749. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 28, 2015, sent to the company Mar 11, 2015, published by CPSC Mar 25, 2015

The product, in the report: gas stove

(1/26/2015) The consumer had the oven set at 325 to bake bread. She was going to check on the bread. The handle came loose on one side of the door. She open the door to check the bread. She then closed the door. She stepped away from the oven to reset the timer when suddenly the outer glass of the oven door exploded and shattered. Glass sprayed over the entire kitchen. The consumer stated that a shard of glass cut the top of her foot. There was bleeding but no medical attention was required.
(01/26/2015) The consumer called the Customer Service Department at Sears. The consumer was advised to shut the oven off and call the gas company. The consumer was transferred to the Technical Support Department which advised her that he had never heard of the incident before. The consumer was offered a new warranty or have repair service people to come out to do an estimate.
The consumer elected to get the warranty.

Model
790.36932902
Serial number
NF11416804
Bought from
Sears, California
Bought
Apr 16, 2011
Where
Arroyo Grande, California: Home/Apartment/Condominium
Who was involved
Age 76, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(3/11/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150128-3D789-1465171. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 16, 2015, sent to the company Jan 29, 2015, published by CPSC Feb 12, 2015

The product, in the report: Kenmore model A790.7873 or A790.7876 black and stainless 30” gas range with oven and warming drawer.

The range was not being used or touched when the incident occurred. The oven door handle fell off, the outer door hit the floor and the glass window fell out. This is heavy and would have injured a child.
Upon examination, the door is held together by two bolts thru the door into the plastic handle. The bolt is short and only catches about two threads in the plastic handle. The poor design is at fault.

Model
A790.7873 or 7876
Bought from
Came with house
Where
Schererville, Indiana: Home/Apartment/Condominium
Who was involved
Age 74, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/29/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150116-C29E2-2147436410. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 12, 2015, sent to the company Jan 26, 2015, published by CPSC Feb 9, 2015

The product, in the report: Kenmore gas range Model 790.7231

Our gas oven emitted carbon monoxide enough to set off our carbon monoxide detector to which I contacted 911. The fire dept. came and detected that our house had some levels of cm in it and they in turn called The Black Hills Gas Co. to send someone to see where the leak was coming from. It was determined that the gas oven was the culprit, as when he turned the oven on, the flame was burning orange and emitting a lot of cm. The serviceman came today thinking he could just replace the oven burner unit, but when he removed the bottom liner of the oven, the flame burned blue and showed no signs of cm. However, as soon as he replaced the cover (the bottom liner) of the interior of the oven, the flame went back to orange. He then said he will order a new regulator and thinks this will solve the problem. We purchased this range new on June 6, 2012 and I think the unit deteriorated over time plus the fact that sometimes I open windows when it gets too warm in the kitchen. Regardless, I think this needs to be known to others to be on the safe side. Luckily we had a detector to warn us. I also would like some feedback on this report especially if others have experienced this. As mentioned earlier, it is a Kenmore gas range, model 790.7231.

Model
790.723113013
Serial number
VF22139445
Bought from
Sears
Bought
Jun 6, 2012
Where
Madrid, United States: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/26/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20150112-0ACAC-2147436588. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 26, 2014, sent to the company Jan 28, 2015, published by CPSC Feb 11, 2015

The product, in the report: stainless steel gas range;

On 12/25/14 the consumer heard a loud explosion in the kitchen. She walked in the kitchen and noticed the glass oven door had shattered. The consumer states the last time she used the unit was on 12/24/14. The consumer used the oven on 12/24/14 for about an hour.
The consumer states the front glass of the oven door shattered and the inside glass is still intact. The consumer states there were no errors on the control panel and the unit was “off”.
The consumer has not contacted the firm but plans to contact them.
The consumer states she has not had any prior incidents.
The are no other damages to the range other than the shattered glass or property damages.

Model
790.72603012
UPC
Unknown
Serial number
VF24697500
Bought from
www.sears.com
Bought
Feb 20, 2013, about then
Where
Pocahontas, Arkansas: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/28/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20141226-7DE3B-1459509. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 1, 2014, sent to the company Mar 10, 2015, published by CPSC Mar 24, 2015

The product, in the report: Gas Oven

Caller stated that whenever she uses the oven it emits CO. 11/2014 The fire department was contacted and they came out and inspected her home and informed her that there was low levels of CO escaping from the oven. She was advised not to use the oven. She noticed this incident early November when her CO detectors would go off everytime the oven was used.
11/2014 The manufacturer was contacted and she was advised that a service technician would be sent out at her expense. She informed the representative that she should not be held responsible for this fee because there is a safety issue with this unit.
Caller feels that this oven should be recalled.

Model
790.77483806
Serial number
vf00470135
Bought from
Sears, Texas
Bought
Feb 6, 2010, about then
Where
San Antonio, Texas: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/10/2015) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20141201-347CC-1445002. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 29, 2014, sent to the company Dec 8, 2014, published by CPSC Dec 22, 2014

The product, in the report: slide in gas range

the outside oven glass door shattered for no reason. With the oven off, we opened and shut the door ,after we shut the door within a minute it just shattered. It a kenmore gas rang model #790.36739700

Model
790.36739700
UPC
i dont know
Serial number
NF73624959
Bought from
sears, Michigan
Bought
Aug 18, 2010, about then
Where
Swartz Creek, United States: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/8/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20141128-D2EA2-2147438437. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 28, 2014, sent to the company Dec 8, 2014, published by CPSC Dec 22, 2014

The product, in the report: Kenmore Plus Gas Range, 4 burner

Kenmore Gas Range Model # 66575775890 Serial # RJ4935384. While using the oven at 350 degrees, the outer glass on the oven door shattered and blew outwards. While the door had been opened and closed about 20 minutes prior to the incident, no one had touched the appliance for in the interim and no one was in the room when the incident occurred. Fortunately being tempered glass, no one was injured attempting to clean up the area.

Model
66575775890
Serial number
RJ4935384
Bought from
Sears, Illinois
Where
Palatine, Illinois: Home/Apartment/Condominium
Who was involved
Age 49, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Plus, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/8/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20141128-C6FB5-2147438459. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 14, 2014, sent to the company Nov 24, 2014, published by CPSC Dec 9, 2014

The product, in the report: Kenmore gas oven with burners

I have a Kenmore oven purchased in 2002, model #79075604104. In the early morning on Saturday, November 8, my husband heard 3 loud noises. On further investigation, we found that the inside glass on the oven door had cracked in 3 places. The oven had not been used since Wednesday, and was turned off and cold. We had not had any trouble with the oven in the past. A quick internet search uncovered multiple reports of Sears’ oven glass doors “spontaneously” breaking, many on newer ovens; however, when I contacted Sears, there were no reports of a recall.

Model
Kenmore 7907560104
Serial number
VF20717723
Bought from
Sears
Bought
Sep 1, 2002, about then
Where
Oceanside, California: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/24/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20141112-1B696-2147438964. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 11, 2014, sent to the company Nov 19, 2014, published by CPSC Dec 4, 2014

The product, in the report: 5 burner gas stove/ oven

When trying to turn on burner(s), the electronic (spark) ignition fails, but gas continues to emanate without control until a spark eventually lights flame or gas valve is manually closed. At one point, the delay allowed a significant amount if gas to build up and spark occurred creating a ball of gas/ fire that covered the entire stove-top.

Model
790.774483806
Serial number
VP95132592
Bought from
Sears, New Hampshire
Bought
Dec 31, 2009, about then
Where
Newburyport, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 49, Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/20/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20141111-830CE-2147438993. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 17, 2014, sent to the company Oct 27, 2014, published by CPSC Nov 10, 2014

The product, in the report: Range/Oven

When opening the oven door after our food had been cooked, the handle fell off. Our oven was hot and we had no way of getting our food out unless we opened the glass door by hand (which we did with pot holders). We attempted to re-attach the handle but it keeps coming off.

Model
79036732703
Bought from
Sear’s, Michigan
Bought
Mar 11, 2009, about then
Where
Muskegon, Michigan: Home/Apartment/Condominium
Who was involved
Age 35, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/27/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20141017-DCE0F-2147439978. Submitter: Consumer Search for it on SaferProducts.gov
Seen by a doctor or nurse
Made Oct 1, 2014, sent to the company Oct 9, 2014, published by CPSC Oct 24, 2014

The product, in the report: Kenmore 5.0 cu. ft. Freestanding Gas Range w/Convection

Upon opening oven door to remove something from oven and leaving door in open position I moved to right to place pan on counter when my leg brushed against the sharp exposed steel edge of door cutting a 3” x 1/4” deep gash on shin. In seconds shoe was full of blood and pooling on the floor, blood was coming out so fast that in hindsight, being by myself, it was not a good idea to try to handle incident myself and not call an ambulance. I came real close to passing out.

Model
790.72903012
UPC
N/A
Serial number
VF13230458
Bought from
sears.com
Bought
Nov 2, 2011
Where
Douglasville, Georgia: Home/Apartment/Condominium
Who was involved
Age 59, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, Seen by Medical Professional

The company’s comments, in its own words

(10/9/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20141001-97299-2147440484. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 28, 2014, sent to the company Oct 6, 2014, published by CPSC Oct 21, 2014

The product, in the report: Black Kenmore gas oven, model number 790.36909902.

The handle on the oven door had come loose on one side. While trying to tighten the screw that had come loose, I opened the door (impossible to tighten the screw without opening the door) and the glass on the front of the door shattered and much of it flew across the floor of the kitchen, up to 15 feet away from the oven. This was a Kenmore oven purchased from Sears, model number 790.36909902.

Model
790.36909902
Bought from
Sears
Where
Dublin, California: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/6/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20140928-60F22-2147440577. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 24, 2014, sent to the company Jul 2, 2014, published by CPSC Jul 17, 2014

The product, in the report: Gas stove/oven, Kenmore, 5 burner, purchased new 2011 Kenmore model #79072902013 serial VFI 4646852

I was not in the kitchen when the incident occurred, but I did hear the sound. Gas range, Kenmore, 2011 purchase. I was in the garage dealing with AAA for a stalled car when I heard a loud sound--couldn’t even tell what it was. When I went inside, I found that the entire glass portion of the oven door was in thousands of pieces--nothing bigger than an inch, most the size of a grain of rice or a small corn kernal. Also lots (lots!) of glass dust, plus shards. The latter 2 had worked down into the tiny cracks between the hardwood floor boards. There was also glass in the bottom of the oven and in the warmer drawer at the bottom. The oven had not been used for at least 48 hours, possibly more. I had bumped my knee into it earlier in the day, but it was just that--a bump. I called Sears, ordered a new door and scheduled an appointment to have it installed. Then, when I thought about it, I decided the glass should not have shattered like that. I’m pretty sure it was tempered. And the internet is full of stories back for several years. Many Kenmore. Many people said they reported it to Sears but were told they didn’t have any complaints and didn’t know anything about it. So I decided to continue with my complaint here. I will next go to Consumer Reports, then on to Bottom Line, [REDACTED], whoever will listen. Somebody could get hurt. Nobody did in this case, although my puppy thought the glass was crushed ice and did try to snag a few pieces. I did save all the pieces.

Model
Kenmore model #79072902013
Serial number
VFI 4646852
Bought from
Sears
Where
Athens, Georgia: Home/Apartment/Condominium
Who was involved
Age 73, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(7/2/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20140624-62C7A-2147443403. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jun 4, 2014, sent to the company Jun 12, 2014, published by CPSC Jun 26, 2014

The product, in the report: Kenmore elite stainless steel gas range

While cooking a pork roast in oven, more less around 2 hours into the cooking i decided to flip roast over so it could cook more evenly. As i closed the oven door front window of range exploded outwards sending tempered glass around 10-12 feet in front of oven, fortunately i was standing to a side of it and was home alone.

Model
79077543800
Serial number
vf84153323
Bought from
Sears, Texas
Bought
Nov 28, 2008, about then
Where
78045, Texas: Home/Apartment/Condominium
Who was involved
Age 40, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/12/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20140604-9F45A-2147443978. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 15, 2014, sent to the company Jun 24, 2014, published by CPSC Jul 9, 2014

The product, in the report: 4 burners gas range

The consumer stated that she had her range’s oven pre-heating to 400 degrees for approximately 10 minutes. After this, she heard a notification sound that indicated that the oven had reached the temperature setting.When she opened the oven door to place a casserole inside of the oven, she heard a cracking sound. She noticed that the interior glass oven door shattered, then glass pieces fell apart and scattered inside of the oven. The consumer, closed the oven door, and turned off the oven.
The consumer contacted the manufacturer that same night. The consumer requested a replacement for the range. The customer service representative recorded the consumer’s information and advised her to wait to be contacted. A few minutes after the consumer was contacted by the manufacturer and was informed that they will replace her range.
The consumer thinks this product poses an injury hazard and it should be recalled.

Model
79032603311
Serial number
AF41700649
Bought from
Sears, Michigan
Bought
Apr 10, 2014
Where
Segna, Michigan: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/24/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20140515-D83B1-1403081. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 5, 2014, sent to the company May 23, 2014, published by CPSC Jun 9, 2014

The product, in the report: Gas Range

Caller purchased her gas range sometime in 2008. Sometime in 2008 she accidently bumped the knob of the range while reaching over the top of it to take something out of the cupboard over it. When she bumped the knob, it turned and lit the flame on the burner then as she was reaching over it to the cupboard the flame lit her nightgown on fire. She got the fire on her nightgown extinguished.
There are no injuries being reported
She contacted the manufacturer sometime in 2013

Model
75403
Serial number
0227540300P
Bought from
Sears
Bought
Jun 15, 2008, about then
Where
New Kensington, Pennsylvania: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/27/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20140505-58CBC-1401113. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 16, 2014, sent to the company Apr 25, 2014, published by CPSC May 14, 2014

The product, in the report: Kenmore Gas Range Model #790.72503011

I have a Kenmore (model #790.72503011). I used the oven around 7 p.m., with no major incidents (I placed my food in the oven, did not jar it or strike it in any way, and it worked properly). At around 9 p.m., I was in the other room when I heard a crashing sound. I got up to take a look, and saw that the front of the oven door had shattered into pieces. It hadn’t been hit in anyway.

Model
790.72503011
Bought from
Sears, Georgia
Bought
Apr 28, 2012
Where
Mableton, Georgia: Home/Apartment/Condominium
Who was involved
Age 33, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/1/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20140416-81DFE-2147445392. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 4, 2014, sent to the company Mar 31, 2014, published by CPSC Apr 14, 2014

The product, in the report: stand alone gas oven

The gas oven was off all day. At midnight, the consumer’s husband was emptying an ashtray and he hit the side of the oven with the ashtray not on the glass but on the side of the oven where the metal holds the glass. He left the room sat down in the living room next to the kitchen and he heard an explosion. When he went to the kitchen he saw that the oven’s front glass door was on the floor in a thousand pieces. Next day the consumer went to Sears to report it and get the oven’s glass repaired. The sales representative gave them the number to call for repairs.
(date unknown) A technician came and replaced the oven glass. It cost the consumer around $161 for the replacement glass and the labor.

Model
79072309012
Serial number
UF24834618
Bought from
Sear
Bought
Jan 12, 2013, about then
Where
Livonia, Michigan: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/31/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20140304-3FD6B-1389733. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 12, 2014, sent to the company Feb 21, 2014, published by CPSC Mar 10, 2014

The product, in the report: freestanding gas range

Last evening my husband and I were sitting in the living room and heard an awful falling shattering sound. We went into the kitchen and the glass in the oven door had exploded. It was still popping and jumping out. The glass was tempered so it was not in shards but it was sharp. We had not used the oven for at least 2 days. There were no cracks, no damage prior to this.
I called Sears and a technician is coming this week with a replacement.
I researched this and found several stories just like ours so we wanted to report this. We purchased model 79071319700 in 2010. It is a Kenmore freestanding gas range. The inside glass remained intact.

Model
79071319700
Bought from
07/01/2010
Where
Hendersonville, North Carolina: Home/Apartment/Condominium
Who was involved
Age 50, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/21/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20140212-D0788-2147447317. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Feb 4, 2014, sent to the company Feb 24, 2014, published by CPSC Mar 11, 2014

The product, in the report: gas range

(01/31/2014) The consumer stated that he was doing some baking. He smelled a gas odor in kitchen. He shut the oven off. He turned the oven back on to see if the flame would ignite. There were no flames, but he smelled gas. The consumer stated that initially the oven was working but he could still smell the gas. (02/03/2014) The consumer contacted the manufacturer. He was advised to contact Kenmore Service.
The consumer stated that the issue is the same as Rel #10-048.

Model
790.71312701
Bought from
Sears, Wisconsin
Bought
Apr 19, 2008
Where
Herbster, Wisconsin: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(2/25/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20140204-A6F0A-1385283. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Dec 23, 2013, sent to the company Jan 2, 2014, published by CPSC Jan 16, 2014

The product, in the report: Kenmore gas range/stainless steel. Model #790.71513400; Serial #VF44156721.

While using my stainless steel kenmore gas range Model #790.71513400, Serial# VF44156721 my left shin was lacerated by the corner of the open oven door where two sta inless steel metal edges came together to make the corner of the oven door. These two meeting rough metal edges created a razor sharp edge due to the poor design of the product. I ended up in the emergency room and am still trying to be reimbursed for my life time permanent injury caused by Ken mores defect ive design on the oven door. I was using the appliance as it was intended to be used, with the door open while using the oven.

Model
790.71513400
Serial number
VF44156721
Where
Livingston, Montana: Home/Apartment/Condominium
Who was involved
Age 54, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(1/2/2014) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20131223-D9C31-1377272. Submitter: Consumer Search for it on SaferProducts.gov
First aid
Made Dec 19, 2013, sent to the company Dec 30, 2013, published by CPSC Jan 14, 2014

The product, in the report: Kenmore elite gas range

Name: [REDACTED] | Address: [REDACTED] | City: rochester | State Code: NY | Zip: 14626 | Country Code: US | Day Phone: [REDACTED] | Evening Phone: [REDACTED] | Email: [REDACTED] | Comments: oven racks for the kenmore elite gas range not fitting after performing the self clean . model#700.3671,serial#nf 61718914,purchased on 05/13/06. This is the reply from Sears which I received after reporting that my wife burnt her arm on thanksgiving while putting a turkey into the oven because the oven racks no longer fit the oven causing any weight on them to slip out of channel. Research of the problem stated that others have experienced the same problem, tried to have Sears take some kind of action to prevent others from being at risk however the feedback I was given appeared only to either sell me a warranty or relinquish any responsibility on their part. The oven racks will no longer fit the oven following a self oven clean .

Model
790.3671
UPC
?
Serial number
nf61718914
Bought from
sears, New York
Bought
May 13, 2006
Where
rochester, Unspecified: Home/Apartment/Condominium
Who was involved
Age 65, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, First Aid Received by Non-Medical Professional

The company’s comments, in its own words

(12/30/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20131219-4B2BF-2147448899. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 16, 2013, sent to the company Dec 24, 2013, published by CPSC Jan 9, 2014

The product, in the report: 2008 Kenmore Gas range

The Glass door on our Gas range Model # 790-77543800 Serial # VF83637812 exploded suddenly and without warning. It is a 200 model, but we have had it since 2010.

Model
790-77543800
Serial number
VF83637812
Where
Evans, Georgia: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/24/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20131216-A48DF-2147448990. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Dec 9, 2013, sent to the company Dec 17, 2013, published by CPSC Jan 2, 2014

The product, in the report: Sears Kenmore Elite Gas Oven made by Frigidaire, Part # 790.77543800, Stainless Steel, Five Burner Top

The outer Glass on the oven door of a Sears Kenmore Elite gas oven shattered in the middle of the night. The oven had not been used for at least 3 days at days. There is no simple explanation for the glass shattering (i.e. no contact with the glass or door of the oven, no high temperature as the oven was not in use).

Model
Elite #790.77543800
Serial number
vf83427935
Bought from
Sears
Bought
Oct 9, 2010, about then
Where
San Pedro, California: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/17/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20131209-BF2F8-2147449202. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 29, 2013, sent to the company Dec 9, 2013, published by CPSC Dec 23, 2013

The product, in the report: gas range-slide in Kenmore Elite model # 790.36723603

Kenmore Elite gas range--slide-in model. The walls of the oven have apparently bowed out so that the racks now fall off of the slides! Yesterday an entire turkey with hot grease in the pan crashed down, splilling grease into the oven. Sears knows about this problem but won’t issue a recall as there haven’t been enough “complaints “yet”

Model
Kenmore Elite model # 790.36723603
Serial number
NF72824725
Bought from
Sears
Bought
Jul 1, 2007
Where
Brookfield, New Hampshire: Home/Apartment/Condominium
Who was involved
Age 59, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/9/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20131129-6550A-2147449483. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Nov 29, 2013, sent to the company Dec 26, 2013, published by CPSC Jan 10, 2014

The product, in the report: Gas Range

The consumer says that the oven is leaking carbon monoxide. She says the carbon monoxide detector started going off. She says that the gas company tech came out who said that the oven was leaking when it was pre heating.
She had used it quite a bit that day getting ready for thanksgiving. The consumer says she never had any issues with the unit prior to this incident. The tech told her that she can continue using the stove top, just not the oven. her next step is to contact the manufacturer.

Model
790.79379400
Where
Rice, Minnesota: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(12/27/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20131129-DCD2B-1372242. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 21, 2013, sent to the company Dec 19, 2013, published by CPSC Jan 6, 2014

The product, in the report: Gas Range

The consumer stated that the oven door handle becomes loose every week.
The consumer stated that there are two screws holding the handle bar into the door. The consumer stated that even if he tightens it all the way, the screws become loose again after 5-7 days.
The consumer stated that if they are not tightened, the handle falls off.
The consumer contacted the retailer. The retailer replaced the handle bar on Oct 11, 2010. The consumer stated that the same problems started occurring with the new handel as well. The consumer stated that over time time, he had to tighten the screws more frequently.
The consumer stated that he contacted the retailer at 1-800-995-2139 in April 2013. They informed him that the retailer had done what they could have in this situation and there was nothing more they could do for him in this matter.
The consumer does not understand how the handle becomes loose this often when it is used in a home setting and not a commercial setting.
There are no recalls on this model.

Model
790.78772406
Serial number
VF60936310
Bought from
Sears, Colorado
Bought
Mar 18, 2006
Where
Aurora, Colorado: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/20/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20131121-D0651-1370484. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 18, 2013, sent to the company Nov 26, 2013, published by CPSC Dec 11, 2013

The product, in the report: Sears Kenmore Elite 36” gas range, 5 burner, stainless steel, with oven. Purchased 05/10/2010.

The knobs on our Kenmore gas stove do not have enough tension. They at times turn on if you lean against the knobs. When I reach into the cabinet above my stove, many times it turns the gas on. We have been eating and in a few minutes will smell gas and sure enough the knob is turned slightly and gas is escaping. Last night, my husband was serving dessert to a guest. He went into the kitchen, removed the dish from the refrigerator, placed it on the countertop and laid the lid on top of the stove (no burners were on). He served the dessert in our family room and in a couple of minutes we smelled something burning. He went into the kitchen and the lid was melting and on fire.
These knobs need to have a tighter tension or some built-in mechanism to lock them. It is especially dangerous if you have small children. It is a hazard, and incidents have occurred quite a number of times.

Model
790.75403501
Serial number
NFO1329898
Bought from
Sears
Bought
May 10, 2010, about then
Where
Saint John, Indiana: Home/Apartment/Condominium
Who was involved
Age 70, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/26/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20131118-C8BCE-2147449819. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 14, 2013, sent to the company Dec 9, 2013, published by CPSC Dec 23, 2013

The product, in the report: Gas Range

Around November 6th or 7th, 2013 she turned the oven on to 350 degrees to bake spaghetti squash.
The oven had been on for approximately 45 minutes after preheating.
After the 45 minute bake the caller removed the squash and pushed the oven button to “stop” which should turn the oven off, however the oven did not go to off.
She kept pressing the stop button but the oven would not turn off.
She did not notice whether the temperature of the oven was rising or staying set at 350 degrees.
Her husband returned home from work, turned the temperature of the oven down then he was able to press stop and turn the oven off. This happened repeatedly.
The caller contacted the manufacturer the same day but the manufacturer advised her of a very high monetary charge to have them send a technician out because she didn’t obtain the extended warranty.
She was offered a $500 warranty at a charge of $259 which she declined. (for 90 days!)
She then spoke with Sears Corp [REDACTED] who said she would research any information about the range and then a young lady who offered
her a $75 with a rebate of $65 and final charge of $10 for the tech to come look at the range which she declined, because they wouldn’t come for more than a week.
Caller is planning to purchase a new range because it is two weeks before Thanksgiving and she doesn’t want to take chances while expecting 18 dinner guests.
She is reporting because this range is just two years old and unsafe. There are no injuries being reported, thankfully because she hasn’t used the oven
The burners also don’t ignite.

Model
790.72903010
Serial number
VF11337593
Bought from
Sears, Florida
Bought
Oct 15, 2011, about then
Where
Simpsonville, Florida: Home/Apartment/Condominium
Who was involved
Age 70, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(12/9/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20131114-78CB5-1368800. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Nov 10, 2013, sent to the company Nov 19, 2013, published by CPSC Dec 4, 2013

The product, in the report: Gas Range

When any of the surface burners is burning at the low flame setting and you open the oven door, the flame goes off but the gas continues flowing. If this goes unnoticed for a period of time the resulting accumulated gas can ignite and cause a fire or explosion.

Model
790.36909901
Serial number
NF03731666
Bought from
Sears
Bought
Dec 4, 2010
Where
Destrehan, United States: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/19/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20131015-92C51-2147450890. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 29, 2013, sent to the company Nov 22, 2013, published by CPSC Dec 9, 2013

The product, in the report: Gas Range

Consumer stated that his gas range spontaneously turned on by itself and heated to high temperature. On his return home he discovered that his kitchen was filled with smoke. He could not power it off by the control panel, it had to switched of by disconnecting it and using the circuit breaker. He contacted the fire department and they contained the smoke. A fire report was filed. He has not used the range since the incident occurred. Property damages were estimated at $12000.00
7/28/13 The manufacturer was contacted and a service rep was sent out for repairs. However, they are willing to replace the unit but they are unwilling to reimburse him for property damages. Consumer feels that this range is a fire hazard and should be recalled.

Model
790.78612400
Bought from
Sears, Michigan
Bought
Jun 16, 2006
Where
Three Rivers, Michigan: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/22/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20131029-0F214-1365122. Submitter: Consumer Search for it on SaferProducts.gov
No incident, no one hurt
Made Oct 28, 2013, sent to the company Dec 19, 2013, published by CPSC Jan 6, 2014

The product, in the report: gas range with oven

Both ovens were in use. The lower oven was set to 375 degrees. The consumer said that she heard the oven’s fan come on and thought it sounded unusual. The upper oven was also set to 375 degrees and it had been on for 5 - 10 minutes. The consumer noticed a strange odor after the food was placed in the upper oven. It resembled a burning electrical odor.
The consumer opened the top oven to see if some food had fallen. A gas ball shot from the oven and nearly hit the consumer. She immediately slammed the oven door. The husband heard a popping sound, but neither he or the consumer knew where the noise came from. Within a minute, smoke began emitting from the vents in the front of the oven. The consumer immediately turned both ovens off, but they could also see flames behind the stove. They used a fire extinguisher to put out the flames. The fire was contained in the back panel of the oven and there was no damage to the house.
The fire department was contacted and they responded within 5 – 10 minutes. The firemen inspected the home to ensure that there was no fire still left in the home and there was not. The fireman said that a pocket of fuel had built up in the oven and that is what shot out at the consumer. The fireman confirmed that there was a defect in the oven and they advised the consumer to contact someone about the stove. The electrical panel in the rear of the stove is what ignited.
The consumer also noted that the oven’s controls remained lit even after she turned it off. It wasn’t until she unplugged it that the lights were off.
The consumer also called her propane company and the person she spoke with reiterated what the fire department had said.
The consumer said that her son sustain a few blisters while removing the hot stove from the house, but no medical treatment was needed.

Model
790
Serial number
PN318205251B
Bought from
Sear’s, California
Bought
Oct 31, 2012
Where
Campo, California: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
No Incident, No Injury

The company’s comments, in its own words

(12/19/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20131028-23A13-1364994. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 5, 2013, sent to the company Oct 24, 2013, published by CPSC Nov 7, 2013

The product, in the report: Kenmore model 790.78573405 serial VF53025036 gas oven, black with stainless door

Kenmore model 790 oven was turned on to bake at 350. The oven then showed an F1 error code. The broiler kicked on by itself and could not be turned off, even after clearing the error code.

Model
790.78573405
Serial number
VF53025036
Bought from
Sears, Missouri
Where
Ash Grove, Missouri: Home/Apartment/Condominium
Who was involved
Age 36, Female
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/24/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20131005-3C525-2147451205. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Oct 2, 2013, sent to the company Nov 18, 2013, published by CPSC Dec 3, 2013

The product, in the report: Gas Range

The consumer stated that she had used the range in the morning. The consumer walked out of the house to close the garage door. When the consumer came back in the house, there was white smoke coming out of the front right burner. The consumer stated there was plastic/wire burning smell as well. The consumer unplugged the unit. The consumer and her husband took the range out and put it in the yard. The consumer stated that the range continued to smoke for about 6 hours after moving it out. The consumer’s husband cut into the brackets to lift out the top range cover. The consumer stated that the white insulation underneath the cover (in the location of front right burner) was charred. The consumer did not see any burnt wires. The consumer stated that she contacted the manf several times, but they told her that her warranty had expired. The manf informed the consumer that they could not do anything in this matter. They informed her that there was no recall on the unit. The consumer stated that this product could have caused a fire if this she was not home at the time of the incident.

Model
790.72309011
Serial number
VF1121142
Bought
May 1, 2010, about then
Where
Exeter, Pennsylvania: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/18/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20131002-D6A11-1359425. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 30, 2013, sent to the company Oct 23, 2013, published by CPSC Nov 6, 2013

The product, in the report: Kenmore Elite Gas Range (model number: 790.77533800)

I was baking a casserole dish on September 20 , 2013 around 10:28pm my oven glass front shattered. I was washing dishes during the explosion, therefore my backside was facing the occurrence. I have no idea what may have triggered the sudden breach. The oven was per-set as usual 350 degrees. It had warmed to the 350 degrees and I had about 30 minutes remaining on my dish. The food was prepared in a [REDACTED] bakeware. The lid was mounted properly. There were no other items in the oven.
However, I am still struggling with clearing the glass from the oven. There are a few particles that are not bulging from the frame.

Model
790.77533800
UPC
I don’t know
Serial number
VF83636384
Bought from
Sears Roebuck and Co.
Where
Kennesaw, Georgia: Home/Apartment/Condominium
Who was involved
Age 41, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/23/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130930-AD75B-2147451385. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Sep 27, 2013, sent to the company Oct 23, 2013, published by CPSC Nov 6, 2013

The product, in the report: Kenmore Gas Range

I had a Kenmore stove for 8 years. I put it on clean and went in the basement to wash clothes. When I came upstairs the whole kitchen was full of smoke and the front of my stove and microwave was burnt. My husband immediately shut the stove off. Model # 79079424601
Serial # VF 74620193 DE Series

Model
79079424601
Serial number
VF74620193
Bought from
Sears
Bought
Jul 6, 2007
Where
Tinley Park, Illinois: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(10/23/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130927-6F29C-2147451458. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Sep 25, 2013, sent to the company Oct 21, 2013, published by CPSC Nov 4, 2013

The product, in the report: Kenmore Elite Gas Range Model 790.7749

My Kenmore Elite gas range is 3 years old. After preheating the oven I lowered the oven door to place a cookie sheet inside and the outside glass on the overnight door exploded. It did not get knocked or used incorrectly. I called Sears Warranty and repairs several times, each time I was quoted a different price for the service call and parts and labor, all they wanted was to sell me their extended service plan. They did not comment or apologize for their product but kept to the script on selling me the service plan. I was told I could purchase the plan from the service repairman when he came, this was not true. No apology for the misinformation when I called back to complain. When I spoke to a condescending supervisor I asked for another so he offered me a $100 gift card to sears...like I would ever shop there again, NEVER!!! There is obviously a product flaw which Sears refuses to acknowledge or correct.
We are still finding glass pieces in the kitchen, my 16 month nephew and my dog have put them in their mouths. Sears should be held accountable!!!!!

Model
790.7749
Bought from
Sears
Bought
Sep 25, 2010, about then
Where
Santa Cruz, California: Home/Apartment/Condominium
Who was involved
Age 1, Male
The reporter’s relation to them
Other Relative
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(10/21/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130925-0AAAA-2147451545. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 24, 2013, sent to the company Oct 29, 2013, published by CPSC Nov 13, 2013

The product, in the report: Gas Range

The caller stated that whenever the gas stove is pushed into place, it causes the screws that are located at the rear of the unit to puncture the gas line. This causes gas to leak in the house. The odor of gas permeated her home. This incident started occurring about 1 month ago. The stove was disconnected and the technician was contacted to come out to find the leak.
The manufacturer was not contacted as yet.
The caller feels that this gas range is a safety hazard and should be reported.
The product is not involved in a recall.
UPDATE FROM CONSUMER: The design of the stove is such that a small gas supply line, called the T-valve tube, is directly in line with a sheet metal mounting screw on the stove. The sheet metal screw that protrudes out the back of the stove is very pointy and separated by less a ~ in from the T-valve tube. When the stoves slides back in place the pressures on the soft aluminum line and the screw will puncture the supply line. It was difficult to trouble shoot as when there is pressure on the line the screw that created the hole is embedded into the line and the leak is slow and difficult to diagnose. When the stove is pulled out it releases the pressure of the supply line against the screw and the leak becomes greater. I cut the end of the protruding sheet metal screw off so that it is flat now and and thus should never happen again. A small design change suggestion would be to use flat headed machine screws vs. sheet metal screws to avoid this issue.

Model
790.729031012
Serial number
vf11741011
Bought from
Sears, Maine
Bought
May 14, 2011
Where
Topsham, Maine: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(10/29/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130924-976E0-1357675. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 16, 2013, sent to the company Nov 7, 2013, published by CPSC Nov 22, 2013

The product, in the report: Gas Range Oven

The caller stated that his oven glass door exploded while it was off. He discovered this when returned home. The outer glass door had shattered and there were glass pieces on the floor and some fell into the oven drawer.
(9/13/13) The manufacturer was contacted and he was informed that there was no recall and the unit was out of warranty. The caller feels that this unit should be recalled because of the safety hazard it poses. The product model number is not involved in a recall.

Model
790.78614400
Serial number
VF43625543
Bought from
Sears, California
Bought
Sep 2, 2006, about then
Where
San Luis Obispo, California: Home/Apartment/Condominium
Who was involved
Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(11/7/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130916-25F39-1355319. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Sep 11, 2013, sent to the company Sep 19, 2013, published by CPSC Oct 21, 2013

The product, in the report: Kenmore 30’ gas range, 5 burners, 5.0cu ft. Model #79072903010

When using my new Kenmore range, model #79072903010 for the first time a very strong smell of natural gas overwhelmed me. Once we turned on the convection oven, the smell went away. I did some research on some blogs to find that many other customers have had this same problem with this same range, yet no recall has happened. This is a serous danger to consumers. Now I am wondering if this is why this range was marked down 50% in the store and is now discontinued. I noticed there is a recall for a higher end Kenmore range with the same type of problem.

Model
79072903010
Serial number
010486480084
Bought from
Sears, California
Bought
Aug 25, 2013
Where
Azusa, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(9/19/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130911-E4FAB-2147452126. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 21, 2013, sent to the company Aug 29, 2013, published by CPSC Sep 20, 2013

The product, in the report: Black digital Kenmore gas oven.

My Kenmore gas oven caught fire when I turned on the self-cleaning feature to clean the oven.

Model
Kenmore Gas Range
Bought
Dec 1, 2008, about then
Where
Alexandria, Virginia: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/29/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130821-2E73B-2147452800. Submitter: Consumer Search for it on SaferProducts.gov
Emergency room
Made Aug 18, 2013, sent to the company Aug 26, 2013, published by CPSC Sep 10, 2013

The product, in the report: Kenmore gas range. Model number 790

I was taking a dish out of my kenmore stove which I purchased at Sears in Waterbury CT. When I reached into the oven to get the dish, I banged my leg against the oven door. It caused me to have a laceration which required 7stitches to close it. The oven door is surrounded by a very sharp metal edge as is also the bottom drawer of the stove. I contacted Sears by e-mail because when I called, the person on the phone said this had to be addressed by e-mail. The person I chatted with said I could not replace the stove but they would repair it, and tried to sell me a package deal for over 200 dollars. I told him the product was defective and Sears had an obligation to repair or replace this dangerous stove with sharp metal edges. He then offered to help me for 70 something dollars. I said I wanted Sears to pay for all repairs since they sod me a defective product. He said sears would not do this and asked if there was anything else they could do for me!

Model
Kenmore model 790
Serial number
VF7442812
Bought from
Sears
Bought
Aug 22, 2007, about then
Where
Waterbury, Connecticut: Home/Apartment/Condominium
Who was involved
Age 70, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, Emergency Department Treatment Received

The company’s comments, in its own words

(8/26/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130818-E37C6-2147452946. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Aug 14, 2013, sent to the company Sep 17, 2013, published by CPSC Oct 1, 2013

The product, in the report: Gas Cooktop

The consumer says that he was getting ready to go to bed. The stove had been in use an hour prior to them going to bed. He and his wife then noticed white smoke that smelled like burning rubber. He did not see actual flames but their were blackened electrical components inside the unit.
The consumer turned the gas off. he took off the top and he could see that the electric smoke was emitting smoke. He unplugged the electric box by an electric plug underneath the counter.
The consumer says that the top of the stove is very hot even when not in use. He says that it sometimes feels like it is on when it is not.

Model
790.33234400
Serial number
NF50414828
Bought from
came with home
Bought
May 15, 2008
Where
Lake, Ohio: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(9/17/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130814-99B94-1348379. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 11, 2013, sent to the company Aug 19, 2013, published by CPSC Sep 3, 2013

The product, in the report: Kenmore gas range. Model # 7907877306 Serial # VF 53620593

Kenmore gas range, model # 790, 6years old. Door handle fell off and oven door came apart while I was trying to open it. The glass in the middle of the door fell to the bottom of the door. We have had one side of the handle come off and the door come part way open several times over the past few years and have re attached it. This time both sides came off at once. The screws that hold it together seem to be too short/faulty design. I could easily have been burned or the glass could have shattered on me.

Model
7907877306
Serial number
VF 53620593
Bought from
Sears
Bought
Aug 1, 2007, about then
Where
Davis, West Virginia: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/19/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130811-83E42-2147453205. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Aug 1, 2013, sent to the company Aug 16, 2013, published by CPSC Aug 30, 2013

The product, in the report: Gas range, 36 inch Sears item number- 0226100300

The consumer stated that within the first year of purchase of the range, the consumer’s night gown caught on fire while reaching for the microwave above the range. The consumer was able to extinguish the fire. The consumer was not injured.
The consumer stated that she had a gas leak twice from the range in the early AM and was saved from explosion. The whole house was full of gas.
The consumer stated that when she brushes up against the knobs, the knobs turn causing either the gas leak or the fire.
The consumer stated that she washed the knobs back in December 2012. The consumer lost a part to the knob while cleaning. The consumer also stated that the part where you attach the knobs on the range went in. The knobs were in a locked position.
When the consumer contacted the manf, they informed her that the product is out of warranty.
The consumer scheduled an appointment with a technician from the retailer to inspect the product. The technician asked the consumer to replace a broken knob. The consumer stated that she refused to get the knob replaced when they would just replace with another faulty knob. The technician was able to pull out the part that went in (where the knobs attach).
The consumer believes that the knobs make the product a fire hazard. Fire department was called, smelled gas outside of home from same stove
This product is not included in recall.

Model
FPGF36856S
Serial number
Unknown
Bought from
Sears, Pennsylvania
Where
New Kensington, Pennsylvania: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(8/16/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130801-59C46-1344975. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Jul 11, 2013, sent to the company Jul 19, 2013, published by CPSC Aug 9, 2013

The product, in the report: Kenmore Gas Range Model 790. stainless steel. purchased 2011.

Set self cleaning on Kenmore Gas Range 790 oven. After 25 minutes heard a pop. Checked oven and inside glass had shattered.

Model
790
Bought
Jul 11, 2011, about then
Where
Pacifica, California: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(7/19/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130711-B5924-2147454279. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 11, 2013, sent to the company May 20, 2013, published by CPSC Jun 4, 2013

The product, in the report: 36 inch stand alone oven. 5 gas burners

I have a Kenmore elite stand alone oven with gas burners. When we bake or clean the oven, a noxious smoke comes out regardless of how clean the oven is. Upon investigation, the insulation under the bottom of the oven is disintegrating and burning up. It has crumbled into “charcoal” pellets.
When I called Sears (where we purchased), it indicated that my oven was not part of any recall and I would have to pay to have a service repairman look at it.

Model
790.75403500
Serial number
NF81516793
Bought from
Sears, Ohio
Bought
May 2, 2007, about then
Where
University Heights, Ohio: Home/Apartment/Condominium
Who was involved
Age 43, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/20/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130511-0DB10-2147456235. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 10, 2013, sent to the company May 31, 2013, published by CPSC Jun 14, 2013

The product, in the report: Gas Range

The consumer says that she set the self cleaning mode. Once done she started to wipe the glass down. The glass immediately shattered. The consumer was not injured.
The consumer contacted the manufacturer who said since the unit is no longer under warranty, their is nothing they can do about it. The consumer never had issues with this unit prior to this incident.

Model
unknown
Bought from
Sears
Bought
May 15, 2006, about then
Where
Parkside, Pennsylvania: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(6/3/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130510-3A277-1326085. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 10, 2013, sent to the company May 20, 2013, published by CPSC Jun 4, 2013

The product, in the report: Kenmore gas oven Model: 790.77433901 Serial #: VF3833522

My Kenmore oven glass door shattered about 30 minutes after I had cooked something. No one was near the door or had bumped into it. I read online about similar incidents; one news agency stated that the CPSC wanted to hear about these incidents.

Model
790.77433901
Serial number
VF3833522
Bought from
Sears
Bought
Jan 1, 2010, about then
Where
Westville, New Jersey: Home/Apartment/Condominium
Who was involved
Age 49, Male
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/20/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130510-BB7F5-2147456248. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made May 6, 2013, sent to the company May 14, 2013, published by CPSC May 29, 2013

The product, in the report: On my Kenmore gas oven / range, model 790.71313709 (2 years old),

On my Kenmore range, model 790.71313709 (2 years old), the digital panel which turns on and off the oven has broken off twice and fallen down into an area where it cannot be controlled / turned off. This could result in someone trying to disconnect the gas while the oven is operating, obviously a very dangerous situation. Sears is not fixing it, saying it is out of warranty.

Model
790.71313709
Serial number
VR02545969
Bought from
Sears, Texas
Where
Austin, Texas: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(5/14/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130506-9702A-2147456342. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 14, 2013, sent to the company Apr 22, 2013, published by CPSC May 6, 2013

The product, in the report: Kenmore Free-standing gas oven/range, black

Middle layer of 3 layers of glass in oven door window shattered while oven was in use.

Model
790.7240
Serial number
VFO4434648
Bought from
Sears, New Mexico
Bought
Nov 14, 2010
Where
Albuquerque, New Mexico: Home/Apartment/Condominium
Who was involved
Age 14, Female
The reporter’s relation to them
My Child
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/22/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130414-66558-2147456952. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 8, 2013, sent to the company Apr 16, 2013, published by CPSC Apr 30, 2013

The product, in the report: Gas range stainless steel

Outer glass of our gas range exploded. Was not being used. Came home to glass every where.

Model
790.77513801
Serial number
VF84471151
Bought from
Sears
Bought
Nov 16, 2008
Where
Lodi, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/16/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130408-5E07E-2147457183. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Apr 1, 2013, sent to the company Apr 19, 2013, published by CPSC May 3, 2013

The product, in the report: Gas Range

The consumer says she had not been home for two days. She walked in this morning and saw that the glass panel on her range door had completely blown out. There is only an outer rim left on the glass panel.
The consumer says the last time she used it was Saturday morning. She is unaware when the incident occurred during the 48 hour period they were away.
The consumer says the burners on the range all work fine. she has never had any previous issue with the range. The consumer says the glass traveled about 8 feet.

Model
790.71363703
Serial number
VF83447916
Bought from
Sears
Bought
Apr 15, 2009, about then
Where
Vassar, Michigan: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(4/19/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130401-9D1E5-1318213. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Mar 8, 2013, sent to the company Mar 22, 2013, published by CPSC Apr 5, 2013

The product, in the report: Gas Range

The consumer says that on February 10th she put the oven thru the self cleaning cycle. she then used the oven on February 13th. She smelled something strange as she was cooking dinner that evening. She went to bed when the carbon monoxide detector went off.
She called 911, when they told her to open a door and go outside. The fire dept and medics arrived. The Fire dept determined the level of carbon monoxide to be extremely high to the point that there house could have caught fire or they could have died. She called the propane gas company the next morning who determined the issue was with the oven and they red tagged the unit.
The consumer contacted the manufacturer who said she did not have the extended warranty or recall. They offered to send out a technician for a fee. she called again and they offered a service smart agreement. She emailed them three times and did not get responses to those emails.

Model
790.78782406
Serial number
VF63427493
Bought from
Sears
Bought
Aug 15, 2006, about then
Where
Troy, Missouri: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/22/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130308-18A48-1311694. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 27, 2013, sent to the company Mar 8, 2013, published by CPSC Mar 22, 2013

The product, in the report: Kenmore Slide-in model gas range model 790.3696.32901

We have had our Kenmore oven for about 1.5 years. We baked some fish in the oven (325 degrees) and ate dinner. As we were finishing the meal, my husband reached out to open the oven door because the cooling fan that goes on automatically when the oven is turned off also blows cold air at us. It was already cold in in the kitchen and my husband wanted to let out any remaining warm air so that the fan would go off. As he pulled on the oven handle, one side of it fell off and the glass on the oven door shattered. There was a loud noise like an explosion and glass went all over the kitchen.

Model
model 790.3696.32901
Serial number
NF03739124
Bought from
Sears, Massachusetts
Bought
Oct 31, 2011, about then
Where
Cambridge, Massachusetts: Home/Apartment/Condominium
Who was involved
Age 41, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(3/8/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130227-C4C87-2147458387. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 22, 2013, sent to the company Mar 4, 2013, published by CPSC Mar 19, 2013

The product, in the report: Kenmore Elite Gas Range Oven 2010

Kenmore Elite Gas Range Oven Glass Door Exploded, purchased this model from Sears in October 2010. Heated up some pizza in the oven, all of a sudden the glass door exploded and shattered all over the floor. Luckily no one was standing infront of the oven. Sears is charging us to fix the door. I hate SEARS. Never buying any products from them again.

Model
Kenmore Elite Gas Range Oven
Bought from
Sears, New York
Bought
Sep 28, 2010
Where
Albany, New York: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/4/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130222-F1135-2147458547. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 6, 2013, sent to the company Mar 25, 2013, published by CPSC Apr 8, 2013

The product, in the report: Kenmore four burner Gas Range

Gas range purchased at Sears 06/15/2003 estimated.
Caller said she was remodeling some portion of the time since purchase so it has actually had only maybe two or three years use.
She had no problems with until January 1st, 2013, caller had cooked earlier in the day, turned the oven off then approximately one hour later caller was standing in the kitchen, heard a loud explosion sound, turned around and saw that the glass from her oven door had exploded with glass being out from the stove up to a foot away and the nearest piece being in the range.
No injuries have been reported
Caller has not contacted the manufacturer due to not having a valid contact number.

Model
665.75012101
Serial number
RM0718367
Bought from
Sears, Pennsylvania
Bought
Jun 15, 2003, about then
Where
Pittsburgh, Pennsylvania: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(3/25/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130206-CD0FD-1303101. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Feb 5, 2013, sent to the company Feb 13, 2013, published by CPSC Feb 28, 2013

The product, in the report: Kenmore smooth top range Model #: 665.95172300 Serial #: RR5216544

I have a Kenmore Gas Range Model #: 665.95172300 Serial # RR5216544
The temperature of the smooth top changes on its own. A pot placed on the lowest setting, will later be heated at a higher setting without a manual change. This is very dangerous and almost caused a horrible fire. The smoothtop will now not stay on low longer than a few seconds before turning all the way up on its own.

Model
665.95172300
Serial number
RR5216544
Bought from
Sears
Bought
Sep 1, 2005, about then
Where
Chesapeake, Virginia: Home/Apartment/Condominium
Who was involved
Age 40, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/13/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130205-021AD-2147459061. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Feb 1, 2013, sent to the company May 23, 2013, published by CPSC Jun 7, 2013

The product, in the report: Gas Range

Consumer place the oven on self clean for about 3-4 hours. Consumer heard a sound and was unsure of what the sound was. She looked in the kitchen and didn’t notice anything because the oven was locked and still being cleaned. Once the cleaning function was complete the oven unlocked and she noticed the glass cracked in the window. Consumer thought the door began to condensate.
She states a glass panel in between the door broke. Pieces have shattered because consumer’s left middle finger was cut. Though consumer is unsure of how it happend.
The consumer spoke with the retailers department 12/31/12 (rep’s name unknown). The information was documented and a report was filed. An appointment has to be made by the consumer to have a repairman service the range. The consumer was told there were 3 layered glass panes in the door. The middle layer of glass has cracked completely.
The middle left finger was ran under water and pressure and band-aid was applied.
There were no damages to report.

Model
72803
Serial number
KSN2151202
Bought from
Sears.com
Bought
Jan 18, 2011
Where
Brooklyn, New York: Home/Apartment/Condominium
Who was involved
Age 66, Female
The reporter’s relation to them
Self
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(5/23/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130201-14BC3-1301941. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 29, 2013, sent to the company Feb 5, 2013, published by CPSC Feb 20, 2013

The product, in the report: 30” gas range with warming drawer

Kenmore gas range Model #790 78733400 digital control fire. The digital oven control located on the back panel caught fire. The fire occured while the range was not in use. The fire extinguished itself and was discovered at a later time. The fire caused some smoke damage and a burnt plastic odor to permeate the surrounding areas.

Model
790 78733400
Serial number
VF44227353
Bought from
GB Appliance
Bought
Nov 1, 2004, about then
Where
Christiansted, U.S. Virgin Islands: Home/Apartment/Condominium
Who was involved
Unspecified
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/5/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130129-34C07-2147459335. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 28, 2013, sent to the company Feb 5, 2013, published by CPSC Feb 20, 2013

The product, in the report: Kenmore Elite Gas Range Model 790.366603, serial NF72519309 30 inch slide in stainless steel

I have a Kenmore Elite Gas Range model 790366603603 purchased in 2007. I had put a pot in the oven with a roast and vegetables and liquid in to cook. After a some time smoke started pouring out the top of the stove and I opened the oven door to see what happened. There was one rack below it and both racks had fallen off their track and the hot liquid had spilled out all over the oven and burning. Smoke was pouring out the door as well as the front of the oven making it very hard to even get the pot out. None of the racks fit like they should and will not support anything of any weight.
I had checked the manual before cleaning the oven and it states that is ok to leave the racks in while cleaning, which I had done.
I called the Sears 1-800-469-4663 and was told that their had been no other problems like that reported and to call a service repair representative to come and check it out. After talking to them I decide to check on line to see if other problems like this were reported. I have found multiple reports on line of exactly the same thing with the same response from Sears. It seems to me that this is a defective and unsafe product and should be fixed or replaced at no charge. I could have easily been burned. I had to have one of my boys who was visiting to get the racks out because they were wedged in at an angle.

Model
790.366603603
Serial number
NF72519309
Bought from
Sears
Bought
Jul 17, 2007
Where
Colorado Springs, Colorado: Home/Apartment/Condominium
Who was involved
Age 71, Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/5/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130128-7736A-2147459376. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 24, 2013, sent to the company Feb 6, 2013, published by CPSC Feb 21, 2013

The product, in the report: Kenmore slide in gas range model 790.36909 black gas range with a glass oven door

We are the owner/mangers of a rental home. The tenant called us last night about the Kenmore gas range door shattering. She had been cooking a pizza and when she opened the door to take it out, the left side of the oven handle came loose and then the glass door shattered all over the floor. She was not injured. It was purchased in Feb. 2011 and is out of warranty. It is Kenmore model 790.3690. I searched the web to see if there was a recall on this or other reports of it. There are multiple reports on the internet of the very same thing happening with the glass doors shattering both while in use and even when not in use for several years. Here is a link to some of the reports http://www.selectsmart.com/DISCUSS/read.php?34,601635,page=2

Model
790.36909
UPC
unknown
Serial number
unknown
Bought from
Sears
Bought
Feb 1, 2011
Where
Raleigh, North Carolina: Home/Apartment/Condominium
Who was involved
Age 27, Female
The reporter’s relation to them
My Child
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(2/6/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130112-4F473-2147459917. Submitter: Consumer Search for it on SaferProducts.gov
Hurt, no treatment
Made Jan 16, 2013, sent to the company Feb 1, 2013, published by CPSC Feb 15, 2013

The product, in the report: Gas Range

This problem was reported previously in October 2009. Handle to oven door to Kenmore gas range has continuously fallen off since we purchased it. Handle has fallen off when I have hot food in my hand which I have just taken out of the oven. Fearing one day I will get burned or hurt from this. Gas Range is a Kenmore 790.7880. It was purchased March of 2006. We’ve had one service call - that was in September 2008. Have not made any other service calls due to the fact that we will have to pay for each service call since my service contract has expired. Still no injuries, however, I’m fearing my luck is running out, since I’ve had near misses of dropping a hot dish when I go to close the oven door and the handle falls off. Last incident was 01/15/2013, which prompted this complaint.

Model
790.7880
Serial number
VF54150760
Bought from
Sears
Bought
Mar 14, 2006
Where
Wilmington, Delaware: Home/Apartment/Condominium
Who was involved
Age 63, Male
The reporter’s relation to them
My Spouse
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Injury, No First Aid or Medical Attention Received

The company’s comments, in its own words

(2/1/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130116-5195E-2147459784. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 16, 2013, sent to the company Jan 28, 2013, published by CPSC Feb 11, 2013

The product, in the report: gas range

Purchased a Kenmore Elite Gas Range Model 77523 in October 2008 (stainless steel) On January 15, 2012 the glass on the oven shattered in a million little pieces for no reason at all called Sears and they stated they have never heard of a problem with the stove I am grateful none of my children or pets were in the kitchen Sears would not replace the glass

Model
77523
Bought from
Sears, Illinois
Bought
Oct 7, 2008
Where
Orland Park, Illinois: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore Elite Gas Range Model 77523, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/28/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130116-9DE76-2147459785. Submitter: Consumer Search for it on SaferProducts.gov
No one hurt
Made Jan 9, 2013, sent to the company Jan 25, 2013, published by CPSC Feb 8, 2013

The product, in the report: Kenmore Elite Gas Double Oven Range. Model #: 66578002801; Serial #: 11243907NR. White range with two ovens - top one is a small oven and the bottom is a normal size. Range has five burners.

I was doing my holiday baking on Friday, December 21 and the large oven had been at 350 degrees for about two hours. I was in another room when I heard beeps coming from the range and went to investigate. I noticed the oven had dropped to 290 degrees and was in the pre-heat mode trying to get back to the correct temperature. I continued my baking and this dropping of temperature continued until I finished about 2 hours later. I called Sears and reported this problem and tried to see if this oven was on a recall list, since this is the second time we have had a similar incident. I was told by Sears there is no recall and that I needed to talk with [REDACTED], who they said manufactured the unit. I called the number Sears provided, and [REDACTED] said I needed to go through Sears. All Sears could suggest was sending a technician out to look at the unit, but since the extended warranty had expired, it would cost between $79 to $239 dollars. I decided not to incur any additional cost at the time, so did not schedule any service appointment. Since this range has been questionable, we connected it to a power strip after the first incident in 2011 and turn it off whenever we are going to be gone for any extended period of time. Saturday, December 22 we left in the early morning to visit family and friends and returned about 5:30 p.m. Later that evening we turned the range back on and heated something on the stove top about 9:00 p.m. We were in bed asleep at 10:00 p.m. when we were awaken by the kitchen smoke alarm. The large oven had turned itself on, possibly set to the self cleaning mode, and it was bright orange. we immediately switched off the power, but it seemed like it was still heating, so we turned off the gas to the unit. I had cookie trays and a skillet in the oven, which were darkened and must have started to smoke which caused the alarm to sound. We have not turned on the gas or the electricity to the unit since. I called Sears on Wednesday, December 26, and talked with the Customer Solutions Department, and the most they could offer me was a 10%, up to $100, rebate on a new unit. They did fill out a Product Safety Form, which they indicated was an internal report that would be sent to the Recall Department. We had a similar issue with this range in 2011 when the smaller oven was turning on by itself. A technician came out and within minutes of me explaining the problem knew exactly what the issue was and told me I had to replace the oven control board. The technician was very familiar with the problem and had seen it other times. In May, 2011 we had the control board replaced. At that time I had also made a report to the Consumer Product Safety Commission - Report Number [REDACTED], and [REDACTED] had come to our home to investigate the issue. Presently, the range is still in the kitchen, without electricity or gas. I have researched the internet and have seen where others have experienced the same issue. To date, I have not had any further communication with Sears.

Model
66578002801
Serial number
11243907NR
Bought from
Sears
Bought
Nov 28, 2008
Where
Pasadena, California: Home/Apartment/Condominium
Who was involved
Unknown
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore Elite, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Incident, No Injury

The company’s comments, in its own words

(1/25/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20130108-F2E9E-2147460127. Submitter: Consumer Search for it on SaferProducts.gov
Not said
Made Dec 27, 2012, sent to the company Feb 15, 2013, published by CPSC Mar 4, 2013

The product, in the report: Gas range 4 burner 30”

(12/13/2012) The consumer stated that the carbon monoxide monitor went off in her house. She stated that she had been feeling bad for about a week or two but thought she was having a senior moment. She called 911 and the fire department came out. The fire department tested for carbon monoxide. The levels were 25 ppm. The fire department shut the stove off at the gas valve and tagged the oven.
12/20/2012) The consumer stated that she went to the Sears store and told them the problem. She was told that nothing could be done at that level. She was told that it had to be done at the executive department. The consumer stated that she spoke with [REDACTED] at the executive office. She was told that the best that could be done was to give her 30% off of the purchase of a new stove. A service technician was sent out on 12/21. The technician examined the stove for carbon monoxide. She was told that the stove needed a flue gasket and a bottom panel. The consumer stated that the technician did not give her any paperwork.
The consumer stated that she have not spoken to anyone at Sears since 12/20

Model
790.78663602
Serial number
VF71334659
Bought from
Sears, Georgia
Bought
Aug 14, 2007
Where
Atlanta, Georgia: Home/Apartment/Condominium
Who was involved
Female
The reporter’s relation to them
Unspecified
As this report names them
Brand Kenmore, made or sold by Sears Holdings Management Corporation
How badly, in CPSC’s words
Unspecified

The company’s comments, in its own words

(2/15/2013) Sears Holdings Management Corporation: Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC report 20121227-CF100-1292539. Submitter: Consumer Search for it on SaferProducts.gov

CPSC’s disclaimer

Disclaimer: CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.

Word for word, from the disclaimer in CPSC’s export.

Sources

U.S. Consumer Product Safety Commission, SaferProducts.gov public database export.

Released Nov 4, 2026 and checked Nov 4, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Reports of harm are from the U.S. Consumer Product Safety Commission (CPSC), on SaferProducts.gov. CPSC does not endorse Hearth Record.

Kenmore gas stoves and ovens

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